FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF USER GUIDE
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF USER MANUAL
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF OWNER GUIDE
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF OWNER MANUAL
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF REFERENCE GUIDE
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF INSTRUCTION GUIDE
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF REFERENCE MANUAL
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF INSTRUCTION MANUAL
FREE ENGLISH SPRINT SAMSUNG GALAXY S5 (01) PDF OPERATING INSTRUCTIONS
CLICK HERE TO DOWNLOAD SPRINT SAMSUNG GALAXY S5 (01) PDF MANUAL
If this is not the document you want for this product, click here to see if we have any other documents for this product.
What are the main parts of the phone?
- Earpiece
- Proximity and Light Sensors
- Front Camera
- Volume Key
- Power/Lock Key
- Recent Apps Key
- Home Key
- Back Key
- LED Indicator
- 3.5mm Headset Jack
- Infrared Transmitter
- Microphone (top and bottom)
- Camera
- Flash
- Heart Rate Sensor
- Speaker
- USB Charger/Accessory Port
How do I install the battery?
1. Using the slot provided, gently lift the cover off the phone.
2. Insert the battery, aligning the gold contacts on the battery with the gold contacts on the phone, and gently press the battery into place.
3. Replace the battery compartment cover, making sure all the tabs are secure and there are no gaps around the cover. Important: Before closing the cover, check to see if there is any foreign substance such as dust or sand between the rubber on the back of the cover and the sealing area.
How do I maintain water and dust resistance?
- Whenever your device gets wet, dry it thoroughly with a clean, soft cloth.
- Do not expose the device to salt water or ionized water, or to water over 1 meter deep for more than 30 minutes. If your device is exposed to salt water, wash the device with fresh water then dry thoroughly with a clean, soft cloth. Otherwise, when it dries, salt may accumulate and block the microphone, earpiece, and speaker.
- When drying off your device, be sure to pat the earpiece (top front of phone), microphone (bottom of phone), and speaker (rear of phone) with a clean, soft cloth to remove as much water as possible.
- When making a call immediately after your device is wet, the microphone may have water in it which may lower the volume that the other person will hear. After drying off the device, allow the device to air-dry before making a call.
- The back and USB/Accessory Port covers may be loosened slightly if the device is dropped or receives an impact. Ensure that all the covers are properly aligned and tightly closed. Otherwise, they may not provide protection from water and dust.
- Always keep the USB/Accessory Port cover clean and be careful to avoid damaging it.
How do I charge the battery?
1. On the bottom of the phone, gently lift the multipurpose jack cover to reveal the USB Charger/Accessory Port.
2. Plug the USB cable into the Charger/Accessory Port on the bottom of the phone.
3. Plug the other end of the USB cable into the Charging Head, and then plug the Charging Head into an electrical outlet to charge your battery. Fully charging a battery may take up to three hours.
Note: Your phone supports USB 3.0 and USB 2.0, and includes a USB 3.0 cable for higher data transfer speeds when connected to another USB 3.0 device. You can also use USB 2.0 cables (not included) to charge and connect your phone.
CAUTION: Inserting an accessory into the incorrect jack may damage the phone.
How do I activate my phone?
Sprint Store Purchase: If you purchased your phone at a Sprint Store, it is probably activated and ready to use.
Received by Mail (New Account/Line): If you received your phone in the mail for a new Sprint account or a new line of service, it is designed to activate automatically. When you turn the phone on for the first time, you should see a Hands Free Activation screen, possibly followed by a PRL Update and Firmware Update screen. Follow the onscreen instructions.
Received by Mail (Existing Number – Swapping Phones): You can activate online or directly on your phone.
Activate on your computer: Go to sprint.com/activate and complete the online instructions.
Activate on your phone:
1. Turn on your new phone. (Make sure the old one is turned off.) Your phone will automatically attempt Hands-Free Activation.
2. Touch Activate to override auto-activation and start the manual activation wizard.
3. Follow the onscreen prompts to complete the activation process.
To confirm activation, make a phone call. If activation fails, visit sprint.com/support or call Sprint Customer Service at 1-888-211-4727 from another phone.
Note: Do not press the Power/Lock key during activation, as this will cancel the process.
How do I complete the initial phone setup?
1. On the Welcome screen, choose options and tap Start:
Language: Select the default language.
Accessibility: Configure settings for visual or hearing impairments.
2. Follow onscreen instructions, tapping Next or the right arrow. You can skip options. Setup options may include:
Wi-Fi: Connect to a Wi-Fi network or continue using the mobile network.
EULA & Diagnostic Data: Read and agree to the End User License Agreement. Optionally consent to send diagnostic data.
Got Google?: Sign in to your Google account or create a new one. You can skip this.
Google services: Select preferences for Backup & Restore, Location, and Communication.
Entertainment: Set up Google Wallet for purchases.
This phone belongs to: Enter your name for personalization.
Samsung account: Sign in or create a Samsung account for specific apps and features.
Dropbox: Sign in or create a Dropbox account for cloud storage (offers 50GB for 2 years if created during setup).
Device name: Set a name for your phone for identification.
Easy mode: Optionally enable Easy mode for a simpler interface.
3. Tap Finish to complete setup.
Note: You might see informational or update screens. Follow the prompts. You may also see a Sprint Connections Optimizer notice; touch I Agree to allow automatic network switching or configure it later in Settings > More networks > Mobile networks > Connections optimizer.
How do I set up voicemail?
Standard Voicemail Setup:
1. From home, tap the Phone icon.
2. Touch and hold the 1 key to dial your voicemail number.
3. Follow the system prompts to:
- Create your password.
- Record your name announcement.
- Record your greeting.
Visual Voicemail Setup:
You can also set up voicemail using the Visual Voicemail app.
1. From home, tap Apps > Voicemail.
2. Tap Personalize now and follow the prompts.
What Sprint account passwords do I need?
Account User Name and Password: Created when you sign up at sprint.com/mysprint. This is for managing your account online. Sub-account passwords can also be created here.
Voicemail Password: Created during voicemail setup to protect access to your messages.
Data Services Password (Optional): Can be set up to control access and authorize Premium Service purchases. Manage this at sprint.com/mysprint.
How can I manage my Sprint account?
Online (sprint.com/mysprint):
- Access account information.
- Check minutes used.
- View and pay your bill.
- Enroll in online billing and automatic payment.
- Purchase accessories.
- Shop for phones.
- View service plans and options.
- Learn about data services, games, ring tones, etc.
From Your Sprint Phone:
1. From home, tap the Phone icon.
2. Do one of the following:
- Tap #4 then 2 (ABC) then the Call button for a service plan summary or other questions.
- Tap #4 then 3 (DEF) then the Call button to make a payment.
- Tap #4 then 4 (GHI) then the Call button to check minute usage and account balance.
Using Sprint Zone App:
From home, tap Apps > Sprint Zone for additional account information.
What is Sprint 411?
How do I use Sprint 411?
1. From home, tap the Phone icon.
2. Tap 4 then 1 then 1 then the Call button.
What are Sprint Operator Services and how do I use them?
To use:
1. From home, tap the Phone icon.
2. Tap 0 then the Call button.
What do the phone’s main features do?
- LED indicator: Glows/blinks colors for status (red for charging/low battery, blue for notifications/voice recording, green for full charge).
- Earpiece: Lets you hear callers and prompts.
- Proximity Sensor: Detects nearby objects (e.g., turns off screen near ear during calls).
- Light Sensor: Detects ambient light for automatic brightness or camera adjustments.
- Front Camera: Take pictures and videos of yourself.
- Power/Lock key: Turns phone/screen on/off, locks screen. Press/hold for Device options (Power off, Restart, Airplane mode, Emergency Mode, Mute/Vibrate/Sound).
- Back key: Returns to previous screen, closes dialogs/keyboard/Notification panel.
- Home Key: Returns to the Home screen.
- Recent Apps key: Shows recently used apps. Press/hold to configure home screen.
- Volume key: Adjusts sound volume. Mutes incoming call ringtone.
- 3.5 mm Headset Jack: For stereo or hands-free headsets.
- Microphones: Allow others to hear you (speakerphone) and capture sound for recording.
- Infrared transmitter: Control other devices (e.g., TV).
- Heart rate sensor: Measures heart rate (used with apps like S Health®).
- USB Charger/Accessory Port: Connects charger/USB cable and accessories.
- Speaker: Plays ringtones/sounds; used for speakerphone audio.
- Flash: Illuminates subjects for photos/videos in low light.
- Camera: Takes pictures and records videos.
How do I turn the phone on?
How do I turn the phone off?
1. Press and hold the Power/Lock key to display the device options menu.
2. Tap Power off > OK.
How do I turn the screen on and off?
Turn Screen Off: Press the Power/Lock key.
Turn Screen On: Press the Power/Lock key.
The screen also turns off automatically after a period of inactivity (timeout) to save battery. You can adjust this time in Screen Timeout settings.
How do I unlock the screen?
1. Press the Power/Lock key to turn the screen on.
2. Unlock based on your setting:
- Default (Swipe): Swipe the screen in any direction.
- Other Screen Lock: Use your pattern, PIN, password, or fingerprint.
What are Motions and Gestures?
- Air browse: Scroll or move between items by moving your hand up/down or left/right over the screen.
- Direct call: Call the contact whose log, message, or details are displayed by lifting the phone to your ear.
- Smart alert: Vibrates when you pick up the phone if there are missed calls or notifications.
- Mute/pause: Mute calls or pause playback by turning the phone face down or covering the screen. Smart pause pauses video when you look away.
- Capture screen: Take a screenshot by swiping the side of your hand across the screen (left-to-right or right-to-left).
How do I enable Motions and Gestures?
What is Air View?
- Information preview: Hover over items (like calendar events, gallery albums, video progress bars) to see previews, details, or enlarged images.
- Webpage magnifier: Hover over a webpage to magnify the content under your finger.
How do I configure Air View?
How do I turn Multi Window on or off?
1. From home, tap Apps > Settings > Multi window.
2. Tap the ON/OFF switch beside Multi window.
How do I display the Multi Window tray?
How do I use Multi Window?
1. Enable Multi Window (See “How do I turn Multi Window on or off?”).
2. Tap the Multi window tab on the side of the screen to open the tray.
3. Drag app icons from the tray into the top and bottom (or left and right) panes.
Options:
- Adjust Size: Drag the border between the two app windows to resize them.
- Toolbar: Tap the circle at the center of the border to display the toolbar:
- Switch window positions: Swaps the apps’ positions.
- Drag text or a screenshot: Enable drag-and-drop to copy text or a screenshot from one window to the other (in supported apps).
- Close a window: Closes the currently active window (the one last touched).
How do I use the touchscreen?
- Tap: Lightly touch an item (icon, key) once.
- Touch and Hold: Press and hold your finger on an item to open its options menu (e.g., a contact or web link).
- Swipe or Slide: Quickly drag your finger vertically or horizontally across the screen (e.g., change screens, scroll lists).
- Drag: Touch and hold an item, then move your finger to a new position without lifting it until you reach the target (e.g., move an icon).
- Flick: Use light, quick vertical strokes, similar to swiping (e.g., scrolling quickly through contacts).
- Rotate: Turn the phone sideways to change screen orientation from portrait to landscape (for most screens). This can make the keyboard larger.
- Pinch and Spread: Use two fingers (thumb and forefinger). Move them inward (“pinch”) to zoom out, or outward (“spread”) to zoom in (e.g., on pictures or web pages). Pinching on a home screen shows customization options.
How do I control screen rotation?
What is the Home screen?
How do I add an app shortcut to the Home screen?
1. From home, tap the Apps icon.
2. Touch and hold the app icon you want to add.
3. Drag the icon to a desired location on a Home screen and release it.
How do I move a shortcut on the Home screen?
1. On the Home screen, touch and hold the shortcut you want to move until it undocks.
2. Drag the icon to a new location (on the same screen or a different one) and release it.
How do I remove a shortcut from the Home screen?
1. On the Home screen, touch and hold the shortcut you want to remove until it undocks.
2. Drag the icon to the “Remove” icon (usually appears at the top of the screen) and release it.
Note: This only removes the shortcut, it does not delete the app itself.
How do I remove or replace a primary shortcut?
1. Touch and hold the primary shortcut you want to change until it undocks.
2. Drag it either to the “Remove” icon to remove it, or to a different position in the primary shortcut area to replace another one (if the area is full).
How do I add a primary shortcut?
1. Find the app you want to add (either already on the Home screen or via the Apps screen).
2. Touch and hold the app icon.
3. Drag the icon into an empty spot in the primary shortcut area and release it.
Note: If the area is full (already has five shortcuts), dragging a new app icon onto an existing primary shortcut will replace it.
How do I add a widget to the Home screen?
1. Do one of the following:
- From home, pinch the screen.
- Touch and hold an empty space on the Home screen.
2. Tap Widgets.
3. Scroll through the available widgets.
4. Touch and hold the widget you want to add.
5. Drag it to a Home screen with enough space and release it.
How do I remove a widget from the Home screen?
1. On the Home screen, touch and hold the widget you want to remove until it undocks.
2. Drag the widget to the “Remove” icon (usually appears at the top) and release it.
Note: This only removes the widget from the Home screen, it does not delete the underlying app.
How do I change the wallpaper?
1. Do one of the following:
- From home, pinch the screen.
- Touch and hold an empty space on the Home screen.
2. Tap Wallpapers.
3. Choose whether to set the wallpaper for the Home screen, Lock screen, or Home and lock screens.
4. Select a wallpaper source (e.g., Gallery, preloaded Wallpapers, Dropbox).
5. Tap a wallpaper to preview it.
6. If choosing an image, adjust the crop box if necessary and tap Done.
7. Tap Set wallpaper.
How do I configure Home screen settings?
1. Do one of the following:
- From home, pinch the screen.
- Touch and hold an empty space on the Home screen.
2. Tap Home screen settings.
3. Enable or disable these options:
- Transition effect: Adds an effect (like page-turning) when scrolling between Home screens.
- My Magazine: Enables the My Magazine screen on the far-left Home screen panel.
How do I add an extended Home screen?
1. From home, pinch the screen or touch and hold an empty space.
2. Swipe to the screen displaying a plus (+) icon.
3. Tap the plus (+) icon to add a new Home screen.
How do I delete an extended Home screen?
1. From home, pinch the screen or touch and hold an empty space.
2. Touch and hold the thumbnail of the screen you want to delete.
3. Drag the thumbnail to the “Remove” icon and release it.
What do the status icons mean?
| Icon | Description |
|---|---|
| Bluetooth symbol | Bluetooth® is on |
| Bluetooth symbol with connection lines | Bluetooth is on, and your phone is connected to another device |
| Wi-Fi signal symbol | Wi-Fi® is on |
| Wi-Fi signal symbol with question mark | Wi-Fi networks available |
| Speaker with slash | Vibrate |
| Speaker crossed out | Mute |
| Phone handset with sound waves | Speakerphone Active |
| 3G | 3G Data Service |
| 3G with spinning rays | 3G Data Service, in use. The rays spin when data is being transferred. |
| LTE with spinning rays | Sprint Spark Enhanced LTE data service The rays spin when data is being transferred. |
| Signal bars | Signal strength. More bars indicate a stronger signal. |
| Roaming symbol (triangle) over signal bars | Roaming signal strength. More bars indicate a stronger signal. |
| Airplane symbol | Airplane Mode |
| Battery with lightning bolt | Battery is charging |
| Full battery symbol | Battery is fully charged |
What do the notification icons mean?
| Icon | Description |
|---|---|
| Missed call symbol (phone handset with arrow) | Missed call |
| Envelope symbol | New email |
| Gmail envelope symbol | New Gmail |
| Speech bubble symbol | New message |
| Voicemail symbol (cassette tape) | New voicemail |
| Hangouts symbol (speech bubble with quote) | New Hangouts message |
| Sprint Zone symbol | New Sprint Zone message |
| Calendar symbol with number 1 | Event |
| USB symbol | USB 2.0 or lower connection |
| USB 3.0 symbol | USB 3.0 connection |
| Shopping bag with arrow | App update(s) available |
| Shopping bag with checkmark | App update(s) successful |
| Downward arrow into tray | Downloading |
| Keyboard symbol | Keyboard active (choose input method) |
| Lock symbol | Screen lock setup needed |
| Exclamation mark in triangle | Attention needed: System error or alert |
| Plus symbol | More notifications available: See notification panel |
| Location target symbol | Determining location. |
How do I use the Notification Panel?
1. Open the panel by touching and holding the Status bar at the top of the screen and dragging it down.
2. The panel displays:
- Notifications: Tap a notification to open the related app. Swipe a notification left or right to dismiss it.
- Quick Settings: A row of icons for quick access to settings like Wi-Fi, Bluetooth, etc. Tap an icon to toggle it on/off, or touch and hold to go to its full settings page. Swipe left/right across the icons to see more.
- S Finder: Tap to search for content on your device and the web.
- Quick connect: Tap to search for nearby devices to share information.
- Brightness Slider (if enabled): Adjust screen brightness.
How do I use Quick Settings?
1. Open the Notification Panel (drag down from the Status bar).
2. Tap a Quick Setting icon to turn the feature on or off.
3. Touch and hold an icon to open the detailed settings page for that feature.
4. Swipe left or right across the icons to view all available Quick Settings.
5. Tap the grid icon (top right of Quick Settings area) to display more Quick Settings icons at once.
Customize Quick Settings:
1. Open the Notification Panel fully (tap the grid icon if needed).
2. Tap the pencil icon (Edit) at the top right.
3. Options appear:
- Brightness adjustment: Check this box to show the brightness slider in the Notification Panel.
- Recommended apps: When enabled, shows relevant app icons (e.g., music apps when headset connected). Tap ON/OFF switch, then Edit to choose apps.
- Set quick setting buttons: Drag buttons between the active panel area and the available buttons area below to customize which settings appear and in what order. Touch and hold a button, then drag it to rearrange or move it between areas.
4. Tap the Settings icon (gear) in the Notification Panel to access the full Settings menu.
What text input methods are available?
- Samsung keyboard: A standard virtual QWERTY keyboard with optional predictive text.
- Swype™: Enter words by swiping your finger across the letters on the virtual keyboard, or by tapping keys individually.
- Google voice typing: Speak your text, and Google voice recognition converts it.
How do I select the default text input method?
From Settings:
1. From home, tap Apps > Settings > Language and input > Default.
2. Choose the input method you want as the default.
While Entering Text:
1. When the keyboard is visible, drag down from the Status bar to open the Notification Panel.
2. Tap “Choose input method”.
3. Select the desired text entry method for the current task.
How do I enter text using Google Voice Typing?
1. In a text entry field, select Google voice typing as the input method (either via Notification Panel > Choose input method, or tap the microphone icon on the Samsung/Swype keyboard).
2. The listening screen appears. Speak clearly into the microphone.
3. Your spoken words appear as text.
4. If the text is incorrect, tap the DELETE key on the keyboard (if visible) or manually correct it after finishing.
5. Tap Done (if available on the voice input screen) or simply stop speaking. The keyboard may reappear.
Note: You can select the language for voice input from the menu at the top of the Listening area.
How do I configure Google Voice Typing settings?
How do I use the Samsung Keyboard?
1. Ensure Samsung Keyboard is the selected input method.
2. Tap keys to enter text.
Options while typing:
- Delete: Tap the backspace key (arrow pointing left) to delete characters. Touch and hold it to delete whole words.
- Shift: Tap the upward arrow key once for one capital letter (it turns blue). Tap it twice quickly for caps lock (it stays blue).
- Symbols/Numbers: Tap the “Sym” key to switch to the symbols keyboard. Tap it again or the “ABC” key to return. There are multiple symbol pages; tap “1/2” or “2/2” to switch between them.
- Voice Input: Tap the microphone key to switch to Google Voice Typing.
- Language Switch: If multiple languages are enabled in settings, swipe the space bar left or right to switch between them.
- Predictive Text (if enabled): Word suggestions appear above the keyboard. Tap a suggestion to insert it.
How do I configure the Samsung Keyboard settings?
How do I use Swype to enter text?
1. Ensure Swype is the selected input method.
2. To type a word, drag your finger continuously over the letters of the word without lifting. Lift your finger at the end of the word.
3. Alternatively, tap individual keys as with a standard keyboard.
Options while typing:
- Delete: Tap the Swype backspace key (looks like an ‘x’) to delete a single character. Touch and hold it to delete an entire word or field.
- Shift: Tap the upward arrow key once to capitalize the next letter. Tap it twice quickly for caps lock. Swype usually auto-capitalizes the start of sentences.
- Symbols/Numbers: Tap the “?123” key to switch to the symbols keyboard. Tap keys there, or tap “ABC” to return.
- Word Suggestions: As you Swype, suggestions may appear. Lift your finger to enter the highlighted word, or tap a different suggestion.
How do I configure Swype settings?
From Settings Menu:
1. From home, tap Apps > Settings > Language and input.
2. Tap the settings icon (gear) beside Swype.
From Swype Keyboard:
1. Touch and hold the Swype key (bottom left, usually shows Swype logo or gear).
2. Select the settings option.
How do I edit text (cut, copy, paste)?
1. In a text field, double-tap the text you want to select, or touch and hold, then drag the start/end sliders to highlight the desired text.
2. An Edit text toolbar appears. You may need to drag the toolbar horizontally to see all options:
- Select all: Highlights all text in the field.
- Cut: Removes the selected text and copies it to the clipboard.
- Copy: Copies the selected text to the clipboard without removing it.
- Paste: Inserts the last item cut or copied from the clipboard at the cursor position.
- Clipboard: Opens the clipboard to view and paste previously cut or copied items.
- Dictionary: Accesses your personal dictionary (for adding custom words).
3. Tap the desired action (Cut, Copy).
4. Tap where you want to insert the text.
5. Tap Paste from the toolbar (if it doesn’t appear, touch and hold the text field and select Paste).
How do I make a call using the keypad?
1. From the Home screen, tap the Phone icon.
2. Ensure the Keypad tab is selected.
3. Tap the number keys to enter the phone number.
4. As you type, matching numbers from contacts or recent calls may appear; tap one to call it directly.
5. Tap the green Call button.
How do I make a call from the call logs?
1. From the Home screen, tap the Phone icon.
2. Tap the Logs tab.
3. Tap the call record entry you want to call.
4. Tap the green Call button that appears next to the number.
Tip: You can also swipe across a log entry from left to right to initiate a call.
How do I make a call from Contacts?
Method 1: Via Contacts App
1. From the Home screen, tap the Contacts icon.
2. Tap the contact you want to call.
3. Tap the green Call button next to the desired phone number.
Method 2: Via Phone App
1. From the Home screen, tap the Phone icon.
2. Tap the Contacts tab.
3. Tap the contact you want to call.
4. Tap the green Call button next to the desired phone number OR touch the contact’s picture icon and then tap the Call button.
Tip: You can also swipe across a contact’s entry from left to right to initiate a call.
How do I call a number found in a text message?
1. Open the Messages app.
2. Open the conversation containing the phone number.
3. Tap the phone number within the message body.
4. Tap Call from the options that appear.
How do I call a number found in an email message?
1. Open the Email or Gmail app.
2. Open the email containing the phone number.
3. Tap the phone number within the email body.
4. The Phone app screen will open with the number dialed. Tap the green Call button to place the call.
How do I make an emergency call (9-1-1)?
From Unlocked Screen:
1. From the Home screen, tap the Phone icon.
2. Dial 9 then 1 then 1.
3. Tap the green Call button.
From Locked Screen:
1. Press the Power/Lock key to turn the screen on.
2. Tap “Emergency call” on the lock screen.
3. Dial 9 then 1 then 1.
4. Tap the green Call button.
Emergency calls can be made even if the screen is locked or the account is restricted.
What is Enhanced 9-1-1 (E9-1-1)?
How do I answer an incoming call?
How do I mute the ringtone for an incoming call without rejecting it?
- Press the Volume key down.
- Place the phone screen-down on a flat surface (if the Mute/pause motion is enabled in Motions and Gestures settings).
- Cover the screen with your hand (if the Mute/pause motion is enabled in Motions and Gestures settings).
How do I reject an incoming call?
How do I reject an incoming call with a text message?
1. When a call comes in, drag the “Reject call with message” bar (usually at the bottom) towards the top of the screen.
2. A list of preset text messages appears. Tap one to send it immediately.
3. Alternatively, tap “Compose new message” to write and send a custom text message to the caller.
What options are available while dialing a number?
- Add 2-sec pause: Inserts a comma (,) representing a 2-second pause. Useful for dialing extensions or automated systems.
- Add wait: Inserts a semicolon (;) which pauses dialing until you manually confirm to proceed. Useful for automated systems requiring input.
- Add to Contacts: Save the entered number to a new or existing contact.
- Send message: Send a text message to the entered number instead of calling.
- Speed dial: View your speed dial list.
- Settings: Access call settings.
- Help: Learn about using the Phone app.
How do I block my Caller ID for a single call?
1. From the Home screen, tap the Phone icon.
2. Dial * 6 7.
3. Dial the phone number you want to call.
4. Tap the green Call button.
Your Caller ID will be blocked for this call only. To permanently block it, contact Sprint Customer Service.
How do I handle call waiting?
- Answer the incoming call: Slide the green phone icon to the right. This puts the first caller on hold and connects you to the second caller.
- Switch between calls: Tap Swap on the call screen to switch between the active call and the call on hold.
- Reject the incoming call: Slide the red phone icon to the left. The incoming call goes to voicemail.
How do I make a 3-way call?
1. Make the first call normally.
2. Once the first call is established, tap Add call on the screen.
3. Dial the second number and tap the Call button.
4. When the second call is established, tap Merge on the screen to join all three parties.
Note: Normal airtime rates apply for both calls. If one person hangs up, you remain connected to the other. If you initiated the call and hang up first, all parties are disconnected.
How do I activate Call Forwarding?
1. From the Home screen, tap the Phone icon.
2. Dial * 7 2.
3. Enter the 10-digit phone number you want to forward calls to.
4. Tap the green Call button.
You will hear a confirmation tone. Note: Higher rates may apply for forwarded calls.
How do I deactivate Call Forwarding?
1. From the Home screen, tap the Phone icon.
2. Dial * 7 2 0.
3. Tap the green Call button.
You will hear a confirmation tone.
What options are available during a call?
- Add call: Start a second call (for 3-way calling).
- Keypad: Display the dial pad to enter numbers (e.g., for automated menus).
- End call: Hang up the current call.
- Speaker: Toggle speakerphone on/off. Warning: Do not hold the phone near your ear when speakerphone is on due to higher volume.
- Mute: Toggle your microphone on/off so the other party cannot hear you.
- Bluetooth: Connect/disconnect a Bluetooth headset or device.
- Menu (or More): Tap for additional options:
- Contacts: Open the Contacts app.
- Memo: Launch Memo to take notes during the call.
- Messages: Open the Messages app.
- Personalize call sound: Adjust call audio settings:
- Adapt sound: Follow prompts to find the best personalized sound profile.
- Soft sound: Use softer sound equalization.
- Clear sound: Use clearer sound equalization.
- Off: Use default call sound settings.
- Extra volume: Tap to boost the call volume beyond the normal maximum. Tap again to disable.
- Settings: Access Call Settings.
How do I check voicemail using traditional voicemail?
1. From the Home screen, tap the Phone icon.
2. Touch and hold the 1 key on the keypad.
3. Follow the system prompts to enter your password and manage messages.
How do I check voicemail using Visual Voicemail?
1. From the Home screen, tap Apps > Voicemail.
2. The inbox displays a list of your messages.
3. Tap a message entry to listen to it.
Note: Airtime minutes are charged when accessing voicemail from your wireless phone.
How do I check voicemail from another phone?
1. Dial your 10-digit wireless phone number.
2. When your voicemail greeting starts, press the * (asterisk) key.
3. Enter your voicemail password when prompted.
How am I notified of new voicemail messages?
- The notification ringtone will sound.
- A voicemail icon (cassette tape) will appear in the Status bar’s notification area.
- The Voicemail app icon may display a badge showing the number of new messages.
How do I set up Visual Voicemail?
1. From the Home screen, tap Apps > Voicemail.
2. Tap Personalize now.
3. Follow the system prompts to:
- Create a password (this is your standard voicemail password).
- Record your name announcement.
- Record your greeting.
The app will then synchronize with the server to display your messages visually.
How do I review messages in Visual Voicemail?
1. From the Home screen, tap Apps > Voicemail.
2. Your inbox lists messages with caller info, date/time, and length.
3. Tap a message in the list to open the review screen and begin playback.
Tip: Icons at the bottom provide options. Touch the Menu icon (three dots) > Help for explanations.
How do I navigate between messages in Visual Voicemail?
1. Swipe your finger left across the screen to go to the next message.
2. Swipe your finger right across the screen to go to the previous message.
The next/previous message will begin playing automatically.
How do I delete messages in Visual Voicemail?
Delete a single message:
1. Open the message in the review screen.
2. Tap the Delete (trash can) icon.
Delete multiple messages:
1. In the message list (Inbox), touch and hold one message to enter selection mode.
2. Tap other messages to select them.
3. Tap the Delete icon.
Tip: Deleted messages go to the Trash folder. To restore, tap Inbox > Trash, touch and hold the message, then tap the restore icon.
What options are available when reviewing a Visual Voicemail message?
- Call: Call the sender back.
- Share: Send the message audio via various methods (Wi-Fi Direct, Bluetooth, Dropbox, Messages, Email, etc.).
- Delete: Move the message to the Trash folder.
- Reply: Respond via text or voice message (availability may vary).
How do I configure Visual Voicemail settings?
From Visual Voicemail App:
1. Open the Visual Voicemail app.
2. Tap the Menu icon (three vertical dots).
3. Tap Settings.
4. Select an option (e.g., notifications, greetings) to change its settings.
From Phone Settings:
1. From home, tap Apps > Settings.
2. Tap Call.
3. Tap Voicemail settings.
How do I change my main voicemail greeting using Visual Voicemail?
1. Open the Visual Voicemail app.
2. Tap the Menu icon > Settings.
3. Tap Personalize voicemail.
4. Tap OK to connect to the standard voicemail system.
5. Follow the voice prompts to record and save a new greeting.
How do I edit the display name for Visual Voicemail?
1. Open the Visual Voicemail app.
2. Tap the Menu icon > Settings.
3. Tap Display name.
4. Tap the existing name/number field.
5. Enter the new name or number you want displayed.
6. Tap OK to save.
What are Logs?
How do I view and manage call logs?
1. From the Home screen, tap the Phone icon.
2. Tap the Logs tab.
3. Options while viewing the list:
- Filter: Tap the menu (often three dots or “More”) to filter the list by All calls, Missed calls, Dialed calls, Received calls, or Rejected calls.
- View Details: Tap a call record to view details. From the details screen, you can tap the Call button to return the call or the Message icon to send a text.
- Select Multiple: Touch and hold a call record to enter selection mode, then tap other records to select them for actions like deletion.
How do I send a message from the call logs?
1. From the Home screen, tap the Phone icon.
2. Tap the Logs tab.
3. Tap the call record associated with the number you want to message.
4. Tap the message icon (envelope) next to the number to start composing a new message.
Tip: You can also swipe across a log entry from right to left to initiate sending a message.
How do I save a number from the call logs to Contacts?
1. From the Home screen, tap the Phone icon.
2. Tap the Logs tab.
3. Tap the call record containing the number you want to save.
4. Tap the “Add to Contacts” icon (often a person silhouette with a plus sign).
5. Choose either Create contact (to save as a new entry) or Update existing (to add the number to an existing contact).
6. Complete the contact details and save.
How do I search call logs?
1. From home, tap Phone > Logs.
2. Tap Menu > Search.
3. Enter criteria to display matching call records.
How can I send a phone number from my call logs in a text message?
1. From home, tap Phone > Logs.
2. Tap a call record, and then tap Menu > Send number.
3. Enter recipients for the message, and then tap Send.
How do I add a number from the call logs to the reject list?
1. From home, tap Phone > Logs.
2. Tap a call record, and then tap Menu > Add to reject list.
How can I delete call logs?
1. From home, tap Phone > Logs.
To delete a single call record: Touch and hold on a call record to mark it, and then tap Delete > OK.
To delete multiple call records: Touch and hold on a call record to mark it, and continue tapping call records to mark them for deletion. Tap Delete > OK to delete all the marked calls.
How can I access Call Settings?
• From the Phone app: From home, tap Phone > Menu > Settings > Call.
• From Settings: From home, tap Apps > Settings > Call.
For details about Call settings, see Call Settings.What types of contacts can be stored and synchronized on the phone?
• Google contacts: Synchronized between your phone and a Google account.
• Microsoft Exchange ActiveSync® contacts: Synchronized between your phone and an Exchange Server or Microsoft® Outlook® account.
• Samsung account contacts: Synchronized between your phone and your Samsung account.
• Device contacts: Stored locally on the phone.
What happens to device contacts if I perform a factory reset?
How do I access the Contacts application?
• From home, tap Apps > Contacts.
– or –
• From home, tap Phone > Contacts.
How can I find a specific contact?
1. From home, tap Apps > Contacts.
2. Tap the Search field, and then enter characters to find contacts that match.
– or –
Tap a letter on the side of the list to go directly to that letter in the alphabetical list.
How can I access Contacts Settings?
• From the Contacts app: From home, tap Contacts > Menu > Settings > Contacts.
• From Settings: From home, tap Apps > Settings > Contacts.
For details about Contacts settings, see Contacts Settings.How do I add a new contact?
1. From home, tap Apps > Contacts.
2. Tap Add (+), and then touch contact fields to enter information.
• Tap the top field (often showing ‘Device’ or an account name) to choose a storage account for the contact. You can choose Device to store the contact on the phone, or choose an account.
• Tap the picture icon to assign a picture to the new contact:
◦ Image: Choose a picture from Gallery.
◦ Tagged pictures: Choose a tagged photo from Gallery.
◦ Take picture: Take a new picture.
• Tap the Name field to use the onscreen keyboard to enter the full name. Tap the down arrow for additional name fields.
• Tap the Phone number field, and then enter the phone number. Tap (+) to add another Phone number. Tap the label (e.g., Mobile) to choose a label for the number. If you add more than one phone number, you’ll be prompted to choose a default phone number.
• Tap (+) beside Email to enter an email address. If you add more than one email address, you’ll be prompted to choose a default email address.
• Tap Groups to assign the contact to a group.
• Tap Ringtone to choose a ringtone to play for calls from the contact.
• Tap Add another field to add new fields for the contact.
3. Tap Save to save the new contact.
How do I save a phone number directly from the keypad?
1. From home, tap Phone.
2. Enter a phone number using the onscreen keypad.
3. Tap Add to Contacts, and then tap Create contact or Update existing.
4. Continue adding information for the contact, as desired.
5. Tap Save to save the contact.
Note: If you have accounts set up on your phone, you can save the contact to an account.How do I edit an existing contact?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Edit.
3. Tap any field you want to change or add. See Add a Contact for field details.
4. Add or edit the information, and then tap Save.
How do I assign a picture to a contact?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Edit.
3. Tap the picture icon to assign a picture to the contact:
• Image: Choose a picture from Gallery.
• Tagged pictures: Choose a tagged photo from Gallery.
• Take picture: Take a new picture.
4. Follow the prompts to save the picture to the contact.
How do I assign a specific ringtone to a contact?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap the Ringtone field.
3. Choose a ringtone preloaded on your phone, or tap Add to choose a song from Music.
4. Tap OK to assign the ringtone.
How do I link multiple entries for the same contact?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Menu > Link contacts.
3. Tap another entry to link it to the original contact.
Note: You can link up to five contacts in a single entry.How do I delete a single contact?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Menu > Delete > OK.
How do I delete multiple contacts?
1. From home, tap Apps > Contacts.
2. Tap Menu > Delete.
3. Tap contacts to select them, or tap Select all.
4. Tap Done, and then tap OK to confirm the deletion.
How can I save a business card as a contact?
1. From home, tap Apps > Contacts.
2. Tap Menu > Business cards > Add (+).
3. When the camera opens, center the business card in the guidelines on the screen. If the Camera can recognize the business card, it will take the picture automatically, or you can take the picture manually.
4. Your phone analyzes the picture of the business card, and uses information it recognizes to create a new contact. You can also add more information to the contact.
5. Tap Save to save the new contact. The business card is displayed as the picture for the contact.
Tip: You can view all your business cards by tapping Menu > Business cards.How do I merge device contacts with an account?
1. From home, tap Apps > Contacts.
2. Tap Menu > Merge accounts.
3. Choose an account to merge with, and then follow the prompts to complete the merge.
How do I assign speed dials?
1. From home, tap Apps > Contacts.
2. Tap Menu > Speed dial.
3. Tap an unused speed dial, and then select a contact to assign to the number.
How do I remove speed dials?
1. From home, tap Apps > Contacts.
2. Tap Menu > Speed dial.
3. Tap X beside the speed dials you want to remove.
How do I make a call using a speed dial?
1. From home, tap Phone.
2. Touch the speed dial digits, holding the last digit until the number dials.
How do I mark a contact as a Favorite?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Favorite (the star icon) to turn the star yellow.
How do I remove contacts from Favorites?
1. From home, tap Apps > Contacts.
2. Tap Favorites.
3. Touch and hold on a contact to select it. You can also tap other contacts, or choose Select all to select all contacts.
4. Tap Delete.
How do I make a call from the Favorites list?
1. From home, tap Apps > Contacts.
2. Tap Favorites.
3. Tap a contact to dial the contact’s default telephone number. The default number is set in contacts, when you enter multiple phone numbers for a contact.
How do I create a home screen shortcut for a Favorite contact?
1. From home, tap Apps > Contacts.
2. Tap Favorites, and then touch and hold on a contact to select it.
3. Tap Menu > Add shortcut to home screen. The new shortcut displays in an empty area of the home screen.
How do I create a contact group?
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap Add (+).
3. Tap fields to enter information about the group:
• Tap Create group in to choose where to save the group (specific account, device memory, or all accounts).
• Tap Group name to enter a name for the new group.
• Tap Group ringtone to select a ringtone for notifications for incoming calls from group members.
• Tap Group message tone to select a ringtone for notifications for new messages from group members.
• Tap Group vibration pattern to select a vibration pattern for alerts.
4. Tap Add member and select a member or members to add to the new group, and then tap Done.
5. Tap Save to save the new group.
How do I add contacts to an existing group?
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap Add (+), and then tap the contact(s) you want to add.
4. Tap Done.
How do I send a text message to a contact group?
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap Menu > Send message or email > Message.
4. Tap contacts to select them, or tap Select all and tap Done.
5. Continue to enter your message and send it. For more information, see Text and Multimedia Messaging.
How do I send an email to a contact group?
1. From home, tap Apps > Contacts.
2. Tap Groups, and then tap a group.
3. Tap Menu > Send message or email > Email.
4. Tap contacts to select them, or tap Select all and tap Done. Note that you’ll only see group members that have email addresses in their contact records.
5. Continue to choose an email account, or Gmail, and then enter your email and send it. For more information, see Compose and Send Email.
How can I share contacts?
How do I send contact information in a text message?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Menu > Send contact information.
3. Choose information to send, and then tap Done.
4. Enter a recipient, and then continue with the text message. For more information on text messaging, see Text and Multimedia Messaging.
How do I share a contact’s name card (vCard)?
1. From home, tap Apps > Contacts.
2. Tap a contact to display it, and then tap Menu > Share name card.
3. Choose a sharing method:
• Add to Dropbox: Save the contact to your Dropbox account, if you have one set up on your phone.
• Bluetooth: Send the information via Bluetooth. See Bluetooth for information on pairing and sending via Bluetooth.
• Drive: Save the contact to Google Drive.
• Email: Attach the contact to a new Email message. If prompted, select an email account. See Compose and Send Email for details on sending email.
• Gmail: Send the information as a Gmail attachment. See Send a Gmail Message for details.
• Messages: Attach the contact to a message (adding an attachment converts the message to MMS). For more information on messaging, see Text and Multimedia Messaging.
• Wi-Fi Direct: Transfer the contact via a peer-to-peer Wi-Fi connection. For more information, see Wi-Fi Direct Settings.
How do I export contacts?
1. From home, tap Apps > Contacts.
2. Tap Menu > Settings > Contacts > Import/Export.
3. Choose an option:
• Export to USB storage: Save the contacts to the phone’s memory.
• Export to SD card: Save the contacts to an optional installed memory card.
4. Tap OK to complete the export.
How do I import contacts?
1. From home, tap Apps > Contacts.
2. Tap Menu > Settings > Contacts > Import/Export.
3. Choose an option:
• Import from USB storage: Save contacts from the phone’s memory.
• Import from SD card: Save contacts from an optional installed memory card.
4. Choose an account for the imported contacts, or choose Device to import the contacts to the device.
How do I create a Google Account on the phone?
1. From home, tap Apps > Settings.
2. Tap Accounts > Add account > Google > New.
3. Follow the onscreen prompts to create your free account.
How do I sign in to an existing Google Account on the phone?
1. From home, tap Apps > Settings.
2. Tap Accounts > Add account > Google > Existing.
3. Follow the prompts to enter your Google account and password, and choose options for your account on your phone.
How do I access Gmail?
1. From home, tap Google > Gmail.
2. Do any of the following:
• Swipe your finger up the screen to view more messages and conversations.
• Tap a message or conversation to read it.
• If you have more than one Google account set up on your phone, tap the menu at the top of the screen to choose an account to view.
How do I send a Gmail message?
1. From home, tap Google > Gmail.
2. From the Inbox, tap the compose icon (+), and then enter the email address(s) in the To field. To send a carbon copy (Cc) or a blind carbon copy (Bcc) of the email to other recipients, tap Menu > Add Cc/Bcc.
3. Tap the Subject field and enter the email subject.
4. Tap the Compose email field and compose your email. To add an attachment, tap Menu > Attach file.
5. To send the message, tap Send.
• To save the current email as a draft, tap Menu > Save draft. To view your draft email messages, from the Inbox, tap Inbox and then tap Drafts.
• To delete the current email message, tap Menu > Discard.
How do I read and reply to Gmail messages?
1. From home, tap Google > Gmail.
2. Tap a message to display its contents.
3. Tap Reply to display the reply screen.
4. Tap the menu at the top of the screen, and then tap Reply, Reply All, or Forward.
5. Compose your message (if necessary) and tap Send.
Tip: You can also access new messages from the Notification panel. When a new Gmail message arrives, you’ll see the icon in the status bar. Touch and hold the bar and slide it down to display the Notification panel. Tap a message to display it.How do I create or sign into a Samsung Account?
1. From home, tap Apps > Settings.
2. Tap Accounts > Add account > Samsung account.
3. Tap Sign in or Create new account.
4. Follow the prompts to sign into your account, or create a new account.
Note: Tap Help for more information about Samsung accounts, or for help with your account.How do I add an email account to the Email app?
1. From home, tap Apps > Email (@ icon).
2. Enter your email address in the Email address field.
3. Enter your password in the Password field. To see your password as you enter it, tap Show password.
4. Tap Next to start automatic email setup. If you need to configure custom settings, tap Manual setup and then enter your settings. These may include mail type, user name, password, server, security type, etc.
5. Follow the onscreen prompts to configure options for the account.
6. Tap Done to complete setup.
Note: If your phone does not recognize the type of account you want to set up, you may need to consult the account administrator for some information, such as incoming and outgoing server settings, before you set up the account.How do I add another email account if one is already set up in the Email app?
1. From home, tap Apps > Email (@ icon).
2. Tap Menu > Settings > Manage accounts.
3. Tap Add (+), and then follow the prompts to enter your log in credentials and configure options for the account.
Note: You can also add email accounts from Settings. From home, tap Apps > Settings > Accounts > Add account > Email.How do I set up a Microsoft Exchange ActiveSync account?
1. From home, tap Apps > Settings > Accounts > Add account > Microsoft Exchange ActiveSync.
2. Enter your email address in the Email address field.
3. Enter your password in the Password field. Tap Show password to see it.
4. Tap Manual setup and then enter your settings. You may need to consult your network administrator for this information:
• Domain\username: Enter your network domain and username, separated by “\”.
• Password: Enter your network access password (case-sensitive).
• Exchange server: Enter your system’s Exchange server remote email address.
• Use secure connection (SSL): Tap to place a checkmark if your system requires SSL encryption.
• Use client certificate: Tap to place a checkmark if your system requires certification.
5. Follow the onscreen prompts to configure options for the account.
6. Tap Done to complete setup.
Note: You can also add email accounts from the Email app.How do I compose and send an email message using the default Email app?
1. From home, tap Apps > Email (@ icon).
2. From the Inbox, tap the compose icon.
3. Tap fields to compose your message:
• Tap the To field and enter the recipient’s email address. You can add multiple message recipients.
• To send a carbon copy (Cc) or a blind carbon copy (Bcc), tap the down arrow, and then tap Cc or Bcc.
• Tap the Subject field and enter the email subject.
• Tap the text entry field and compose your email.
• To add an attachment, tap the attachment icon. Choose My Files, Images, Take picture, Video, Record video, Audio, Record audio, Memo, Calendar, Contacts, or Maps.
• Tap Menu for more options, including Send email to myself, Scheduled email, Priority, and Security options.
4. To send the message, tap the send icon.
How do I reply to or forward an email in the Email app?
1. From home, tap Apps > Email (@ icon).
2. On the email account Inbox, tap a message to view it.
3. Choose an option:
• Reply: Send a message to the original sender.
• Reply all: Send a reply to the original recipient list.
• Forward: Send the message to new recipient(s).
4. Enter a message (if desired) and then tap the send icon.
How do I view my email inbox in the Email app?
1. From home, tap Apps > Email (@ icon).
2. If you have multiple accounts set up on your phone, tap the toolbar at the top of the screen (usually showing the current account name/inbox) and then choose an account or combined inbox from the menu.
How do I manually synchronize an email account in the Email app?
1. From home, tap Apps > Email (@ icon).
2. Select an email account:
• If you are already in an email account, tap the account name field (upper-left) to open the complete email account list page.
• Select an available email account.
3. Tap Sync (refresh icon).
How do I filter email messages in the Email app?
1. From home, tap Apps > Email (@ icon).
2. On the email account Inbox, tap Menu > Filter by.
3. Select an option (e.g., Unread messages, Flagged messages, Messages with attachments) to display messages that match the filter.
How do I delete an email message in the Email app?
1. From home, tap Apps > Email (@ icon).
2. Touch and hold the message you want to delete, and then tap Delete.
– or –
Tap an email to display it, and then tap Delete.
3. Follow the prompts to confirm the deletion.
How do I delete multiple email messages in the Email app?
1. From home, tap Apps > Email (@ icon).
2. Tap Menu > Delete, and tap the check boxes beside messages you want to delete.
– or –
Touch and hold on a message you want to delete, and then tap check boxes for additional messages to delete.
3. Tap Delete (usually at the bottom or top) and follow the prompts to confirm the deletion.
How can I access and edit settings for the Email app?
• From the Email app: From home, tap Apps > Email (@ icon) > Menu > Settings.
• From Settings: From home, tap Apps > Settings > Email (@ icon).
For details about Email settings, see Email Settings.How do I delete an email account from the phone?
1. From home, tap Apps > Email (@ icon).
2. Tap Menu > Settings > Manage accounts, and then choose an option:
• If you only have one email account set up, tap Delete.
• If you have more than one email account set up, tap Menu > Delete account.
3. Tap an account to mark it for deletion.
4. Tap Done > OK to delete the account.
What is the difference between Text Messaging (SMS) and Multimedia Messaging (MMS)?
• Text Messaging (SMS): Allows you to send and receive text messages between your phone and another phone that supports messaging.
• Multimedia messages (MMS): Can contain text and pictures, recorded voice, audio or video files, picture slideshows, contact namecards (vCard), or calendar events (vCalendar).
See your service plan for applicable charges for messaging.How do I send a text message (SMS)?
1. From home, tap Messages.
2. Tap New message (compose icon).
3. Tap Enter recipients, and then enter a contact name, a mobile phone number, or an email address using the onscreen keyboard. As you enter letters, possible matches from your accounts and contacts display on the screen. Touch a match to add it to the message.
4. Tap Enter message and enter your message.
5. Review your message and tap Send.
How do I send a multimedia message (MMS)?
1. From home, tap Messages.
2. Tap New message (compose icon).
3. Tap Enter recipients, and then enter a contact name, a mobile phone number, or an email address. Touch a match to add it to the message.
4. Tap Enter message and enter your message.
5. To add an attachment, tap the attachment icon (paperclip) and then select a file to attach:
• Image: Choose a picture from Gallery.
• Take picture: Launch the Camera to take a photo, and then add it to your message by tapping Save.
• Video: Choose a video from Gallery.
• Record video: Launch the Camera to record a video, and then add it to your message by tapping Save.
• Audio: Choose a sound from Music.
• Record audio: Launch Voice Recorder to record a new sound.
• Memo: Launch Memo to choose or create a memo. For more information, see Memo.
• Calendar: Add an event from your calendar.
• My location: Attach a map showing your location.
• Maps: Attach a map.
• Contacts: Add a contact entry (namecard) to the message.
6. Review your message and tap Send.
How are draft messages saved and resumed in the Messages app?
1. From home, tap Messages.
2. On the Messages screen, tap the message with the ‘Draft’ marked.
3. When you finish editing the message, tap Send.
How am I notified of new messages?
To open the message, touch and hold the status bar, and then slide the status bar down to open the Notification panel. Tap the new message to open and read it.
How are messages organized and read in the Messages app?
• On the Messages screen, tap the text message or conversation to open and read it.
• If you have a new message notification, slide the status bar down to open the Notification panel. Tap the new message to open and read it.
How do I view the details of a specific message within a conversation?
How do I interact with links or phone numbers in a message?
• If a message contains a link to a Web page, tap the message and then tap the link to open it in the Web browser.
• If a message contains a phone number, tap the message and then tap the phone number to dial the number or add it to your contacts.
How do I view and save attachments from a multimedia message (MMS)?
1. From home, tap Messages.
2. From the message list, tap a message to display it.
3. While the message is open, tap the play icon (on a video or audio file) to play back the file or tap an image to view a picture.
Note: The file attachment on an MMS message can be saved to an optional installed memory card (not included). Touch and hold on the attachment, and then tap Save attachment. Select the attachment check box and tap Save.How do I reply to a message?
1. From home, tap Messages.
2. From the message list, tap a message.
3. Tap the Enter message field and then type your reply message.
4. When the message is complete, tap Send.
How can I prevent a specific message from being deleted?
1. From home, tap Messages.
2. On the Messages screen, tap a conversation.
3. Touch and hold the message that you want to lock.
4. Tap Lock on the options menu. A lock icon displays at the lower right hand side of the message.
How do I delete an entire conversation thread?
1. From home, tap Messages.
2. Touch and hold the conversation you want to delete.
3. Tap Delete > OK.
How do I delete multiple conversations?
1. From home, tap Messages.
2. Tap Menu > Delete.
3. Select the conversations you want to delete by tapping the checkboxes.
4. Tap Done > OK.
Note: Locked messages will not be deleted, unless you select the Include protected messages check box before confirming the deletion.How do I delete a single message within a conversation?
1. From home, tap Messages.
2. While viewing a conversation, touch and hold the message that you want to delete.
3. Tap Delete on the options menu, and then follow the prompts to confirm the deletion.
How can I access settings for the Messages app?
• From the Messages app: From home, tap Messages > Menu > Settings.
• From Settings: From home, tap Apps > Settings > Messages.
For details about Messages settings, see Messages Settings. Note: If you choose a default messaging app other than Messages (for example, Google Hangouts), you will not be able to use the Messages app unless you restore it as the default messaging app. For details, see Default Messaging App Settings.What is Messaging Plus and how do I access it?
• From home, tap Apps > Messaging+.
How do I install the Facebook app?
1. From home, tap Play Store.
2. Touch the Search icon and search for “facebook”.
3. Touch Facebook from the results list.
4. Touch Install, and then touch Accept.
5. When the download and installation is complete, touch Open. To open the app from the home screen, touch Apps > Facebook.
How do I sign into my Facebook account via the phone’s Settings?
1. From home, tap Apps > Settings.
2. Tap Accounts > Add account.
3. Touch Facebook, and then follow the prompts to enter your Facebook account details and complete sign-in.
How do I use the YouTube app?
1. From home, tap Google > YouTube.
2. Tap the search icon to enter keywords to search for specific videos, scroll down to browse through the main page thumbnails, or scroll to the bottom to explore additional options.
3. To view a video, tap an available preview thumbnail or tap the title link.
Note: It is not necessary to sign in to YouTube to view content.How do I sign into YouTube on the phone?
1. Open the YouTube app.
2. Tap Menu > Sign in.
3. Select an account (if available) or create a new account.
(Even if you sign in to YouTube via the Web, you must separately sign in via your phone.)How do I use Google+?
1. From home, tap Google > Google+ (g+ icon).
2. If you are signed into more than one Google account, choose an account to use with Google+.
3. Follow the onscreen instructions to use Google+.
Visit http://www.google.com/mobile/+/ for more information.How do I use Hangouts?
1. From home, tap Apps > Hangouts.
2. If you have already signed in to a Google account, it displays on the Hangouts screen.
– or –
If you have not already signed in to a Google account, tap ADD ACCOUNT, and then tap New to create a new Google account, or tap Existing to sign in to an existing Google account.
3. Follow the prompts to begin using Google Hangouts.
Note: You can use Hangouts as your phone’s default messaging app, or as a standalone IM app. If you set Hangouts as the default messaging app, the Messages app will be disabled. For more information, see Default Messaging App Settings.What is the Google Play Store and what are the requirements to use it?
How do I find and install an app from the Google Play Store?
1. From home, tap Play Store.
2. Browse through the categories to find and learn about apps.
3. Tap Install (for free applications) or the price (for paid applications).
4. Follow the prompts to learn about how the app uses your personal information, or access to certain functions or settings. If you agree, tap Accept (for free apps) or Accept and then Buy (for paid apps) to begin downloading and installing the app.
Warning: Read the notification carefully! Be especially cautious with apps that have access to many functions or a significant amount of your data. Once you agree, you are responsible for the results of using this item.How can I create a Google Wallet account?
• On your computer, go to google.com/wallet/ to create a Google Wallet account.
– or –
• The first time you use your phone to buy an item from Google Play, follow the prompts to enter your billing information to set up a Google Wallet account.
Warning: After you use Google Wallet to purchase an app, the phone remembers your password, so you don’t need to enter it the next time. Secure your phone to prevent others from using it without your permission. See Screen Lock.How do I open an installed app?
• From home, tap Apps, and then tap the app icon.
How do I uninstall an app downloaded from Google Play?
1. From home, tap Apps > Settings > Application manager.
2. Tap the DOWNLOADED tab, and then select the app you want to uninstall.
3. Tap Uninstall, and then follow the prompts to remove the app from your phone.
How do I enable location services?
1. From home, tap Apps > Settings > Location.
2. Tap the ON/OFF switch beside Location to turn the service on.
How do I launch the Google Maps application?
• From home, tap Google > Maps.
For more information about Google Maps, visit maps.google.com.How do I install and use the Scout navigation app?
1. From home, tap Play Store.
2. Touch the Search icon and search for “scout”.
3. Touch Scout from the results list.
4. Touch Install, and then touch Accept.
5. When the download and installation is complete, touch Open. To open the app from the home screen, touch Apps > Scout.
How do I access Samsung Apps?
• From home, tap Apps > Samsung Apps.
How do I use Google Play Music?
• From home, tap Google > Play Music.
For more information about Google Play Music, visit music.google.com. Note: For information about loading music onto your phone, see Transfer Files Between Your Phone and a Computer.How do I play music using the Music app?
1. From home, tap Apps > Music.
2. Tap the category tabs at the top (Playlists, Tracks, Albums, Artists, Music square, Folders, Devices). Swipe left/right to see all tabs.
3. Scroll through the list and tap a song to begin. While playing music, use these controls:
• Tap Pause/Play icons to toggle playback.
• Tap Previous/Next icons to change songs.
• Tap the repeat button to cycle through repeat modes (all songs once, repeat all songs, repeat current song).
• Tap the shuffle button to toggle shuffle mode (play in order, play in random order).
• Tap the star icon to mark a song as a favorite (included in Favorites playlist).
• Tap the volume icon to set volume, or tap the SoundAlive icon for audio options. Volume can also be set with the Volume key.
• Tap the share icon to share music with nearby devices using Group Play.
How do I use playlists in the Music app?
1. From home, tap Apps > Music.
2. Tap the Playlists tab, and then use these options:
• Tap an existing playlist to play its songs. While playing, tap Menu for playlist options.
• Tap Create playlist (+) to create a new playlist. Follow the prompts to name the playlist, and then select songs for the playlist.
• Tap Menu for other options, including Edit title, to rename playlists.
Note: While playing music, you can touch and hold on a song to choose Add to playlist.How can I set a song as a ringtone or alarm tone from the Music app?
1. From home, tap Apps > Music.
2. Scroll to find a song, and then touch and hold on the song.
3. Choose Set as, and then use these options:
• Choose how to use the song:
◦ From the beginning: Plays the song from the beginning.
◦ Auto recommendations: Plays the best part of the song, as detected by the Music app.
• Choose what to set the song as:
◦ Phone ringtone: Plays the song for all incoming calls.
◦ Caller ringtone: Plays the song for calls from a Contact.
◦ Alarm tone: Plays the song as the notification for alarms.
4. After choosing options, tap Done, and then follow the prompts to complete the setup.
How can I share music with nearby DLNA devices?
1. From home, tap Apps > Music.
2. Tap the Devices tab, and then select the target device from the list.
(Alternatively, while playing a song, tap the Share icon for Group Play options if configured).How do I access options and settings within the Music app?
1. From home, tap Apps > Music.
2. Tap Menu for options. Available options depend on the tab you are viewing:
• Select: Choose items.
• Add to playlist/Create playlist: Add songs to a playlist or create a new one.
• Listen via Bluetooth: Play music through a paired Bluetooth device.
• Grid view/List view: Choose a format for displaying items.
• Delete: On the Tracks or Playlists tabs, choose songs or playlists to delete.
• Settings: Access detailed music settings.
What settings can be configured in the Music app?
• Tabs: Choose tabs to display on the Music screen.
• Playlists: Choose default playlists (these automatically update based on songs you play).
• SoundAlive: Choose a setting to match the type of music you’re playing.
• Adapt Sound: Customize sound output when using earphones (available when earphones/headset connected).
• Play speed: Touch and drag the slider to set the default speed for music playback.
• Music auto off: Choose a time period for music to play, after which Music will close.
• Lyrics: When enabled, lyrics display for songs if the lyric information is stored in the music file.
• Smart volume: When enabled, Music automatically adjusts the volume of all songs to an equal level.
What is Sprint Music Plus?
How do I install the Sprint Music Plus app?
1. From home, tap Apps > Play Store.
2. Tap the Search icon and search for “sprint music plus”.
3. Tap Sprint Music Plus from the results list.
4. Follow the prompts to download and install the app.
5. When the download has completed, tap Open.
How do I access Sprint Music Plus and my music library within it?
1. From home, tap Apps > Sprint Music Plus.
2. The first time you launch the app, tap Accept to accept the Terms and Conditions.
3. Tap a store option (Ringbacks Store, Music Store, Ringtones Store), or tap the menu icon > Music (under Library) to access your music.
• Tap the onscreen navigation tools to skip ahead or rewind. Touch the music note icon at any time to see additional options.
• For more information, tap Menu > Settings > About or Help.
Note: If you have loaded music onto your phone from your computer, you will need to sync your music to listen to it through Sprint Music Plus. From the Sprint Music Plus app, tap Menu > Settings > Synchronize your music library. Once synced, you will see your music in the library.How do I purchase and download music from the Sprint Music Plus Store?
1. From home, tap Apps > Sprint Music Plus > Music Store.
2. Enter a song or artist in the search field or browse through options in the tabs in the center of the screen.
3. Touch a song to select it. (The song information screen is displayed.)
4. Follow the onscreen instructions to preview or purchase the song. Touch the music note icon at any time to display the Sprint Music Plus menu.
Tip: For ringtones or ringback tones, touch Ringtone Store or Ringback Tone Store from the Sprint Music Plus main menu.What is Google Play Movies & TV and how do I access it?
• From home, tap Google folder > Play Movies & TV.
Learn more at play.google.com/about/movies.What is Google Play Books and how do I access it?
• From home, tap Google folder > Play Books.
What is Google Play Games and how do I access it?
• From home, tap Google folder > Play Games.
What is Google Play Newsstand and how do I access it?
• Enjoy Read Now to find articles and discover new ones.
• Explore categories (Arts & Photography, Business & Finance, etc.) and subscribe to topics.
• Go Offline with any news edition, topic or magazine. Bookmark stories for later.
• All in one: Integrates Google Currents subscriptions and Google Play Magazines.
To access:• From home, tap Google folder > Play Newsstand.
What is Sprint Money Express and how do I access it?
• From home, tap Apps > Sprint Money Express.
What is Sprint Zone and how do I access it?
1. From home, tap Apps > Sprint Zone.
2. Touch My Account to sign in and manage your Sprint account, My Device to access phone information, or other categories (Apps, Games, Sprint News, TV & Movies, Music & Tones) to explore options.
Note: Sprint Zone categories and options are subject to change. Check back frequently.What is Sprint TV & Movies and how do I watch it?
1. From home, tap Apps > Sprint TV & Movies.
2. Follow the prompts to browse categories and find programs.
• Depending on settings, you may be prompted to accept a data connection.
• You may be prompted to update the app.
• Browse horizontally through category options or touch featured items/live channels.
• Scroll category lists and touch a clip or channel to view.
Note: First time accessing a channel requiring subscription prompts purchase (Subscribe/Preview options).What is NASCAR Mobile 2014 and how do I access it?
• From home, tap Apps > NASCAR Mobile 2014.
What is NBA Game Time and how do I access it?
• From home, tap Apps > NBA Game Time.
What is NextRadio and how do I access it?
• From home, tap Apps > NextRadio.
What is the eBay app and how do I access it?
• From home, tap Apps > eBay.
What is Eureka Offers and how do I access it?
• From home, tap Apps > Eureka Offers.
How do I turn Wi-Fi on or off?
1. From home, tap Apps > Settings.
2. Tap Wi-Fi, and then tap the ON/OFF switch beside Wi-Fi to turn Wi-Fi on or off.
Note: You can also turn Wi-Fi on or off from the Notification panel. Drag down from the top of the screen, and then tap Wi-Fi.How do I turn Wi-Fi on and connect to a wireless network?
Turn Wi-Fi On:
1. From home, tap Apps > Settings > Wi-Fi.
2. Tap the ON/OFF switch to turn Wi-Fi on.
Scan and Connect to a Wi-Fi Network:
1. Ensure Wi-Fi is turned on (Apps > Settings > Wi-Fi).
2. The network names and security settings (Open network or Secured) of detected Wi-Fi networks are displayed.
• When you select an open network, you will be automatically connected.
• When you select a secured network, you will need to enter the wireless password. Enter the password and tap Connect. You can use the show password option to display the password as you enter it.
Note: Wi-Fi networks are self-discoverable. It may be necessary to provide a user name and password for certain closed wireless networks.How do I manually add a Wi-Fi network?
1. From home, tap Apps > Settings > Wi-Fi.
2. Tap Add Wi-Fi network.
3. Enter the Network SSID (the name of the Wi-Fi network).
4. Tap the Security field and select the security method used by the Wi-Fi network. If a password is required, enter it in the Enter password field.
5. Tap Connect to store the new information and connect to the Wi-Fi network.
Note: The next time your phone connects to a previously accessed or secured wireless network, you won’t be prompted to enter the wireless password again, unless you reset your phone back to its factory default settings.How do I connect to a different Wi-Fi network?
1. From home, tap Apps > Settings > Wi-Fi.
2. Detected Wi-Fi networks are displayed. To manually scan for available Wi-Fi networks, on the Wi-Fi settings screen, tap Menu > Scan.
3. Tap another Wi-Fi network to connect to it.
Note: If the wireless network you want to connect to is not in the list of detected networks, scroll down the screen, and tap Add Wi-Fi network. Enter the wireless network settings and tap Connect.How do I access the internet browser?
• From home, tap Internet.
Note: The first time you launch Internet, you may be prompted to enter your 10-digit wireless phone number to access the SprintWeb home page.How do I access the Chrome browser?
• From home, tap Apps > Google > Chrome.
For more information, visit: google.com/intl/en/chrome/browser/mobile/How do I set the network mode for data services (LTE/3G)?
1. From home, tap Apps > Settings > More networks > Mobile networks > Network mode.
2. Select LTE/CDMA or Automatic. The phone will scan for the best available Sprint network and will automatically connect to it.
When your phone is connected to the Sprint Spark enhanced LTE network, the LTE Sprint Spark icon appears in the status bar. Note: The Sprint Spark network is self-discoverable, which means no additional steps are required for your phone to connect to it.How do I update my user name profile on the phone?
1. From home, tap Apps > Settings > System Update.
2. Tap Update Profile.
What do the data connection status icons mean?
| Icon | Description |
|---|---|
| 3G | 3G Coverage. The phone is connected to the Sprint 3G network. |
| 3G (spinning) | 3G network in use. The icon spins when your phone is scanning and connecting. |
| LTE (Sprint Spark) | Sprint Spark LTE Coverage: The phone is connected to the Sprint Spark enhanced LTE network. The icon spins when your phone is scanning and connecting. |
How do I turn the Mobile Hotspot feature on or off?
1. From home, tap Apps > Settings.
2. Tap Hotspot, and then tap the ON/OFF switch beside Hotspot to turn Hotspot on or off.
How do I connect another device to my phone’s Mobile Hotspot?
1. Turn Hotspot on your phone (Apps > Settings > Hotspot > ON/OFF switch).
2. On the other device, scan for Wi-Fi hotspots.
3. Select your phone’s hotspot. Your phone’s Network SSID will appear in the list of available devices. (To find your phone’s Network SSID, go to Settings > Hotspot on your phone. The network SSID is displayed near the top of the screen).
4. At the prompt on the other device, enter your phone’s password. (Your phone uses WPA2 security. To find your phone’s password, go to Settings > Hotspot on your phone, and look for the password in the connection instructions).
What do I need to prepare before connecting to a Virtual Private Network (VPN)?
How do I set a screen lock (PIN or Password) for VPN use?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock.
3. Choose a screen lock, either PIN or Password.
4. Follow the prompts to configure the screen lock. For more information, see Screen Lock.
How do I add a basic VPN connection?
1. From home, tap Apps > Settings.
2. Tap More networks > VPN > Basic VPN.
3. Tap Add (+) to configure options:
• Name: Enter the name of the VPN.
• Type: Choose the type of VPN.
• Server address: Enter the address for the VPN server.
• PPP Encryption (MPPE): Tap to enable, if applicable for the VPN.
• Show advanced options: (Tap to expand)
◦ DNS Search domains
◦ DMS servers
◦ Forwarding routes
4. Tap Save to save the VPN settings.
How do I add an advanced IPsec VPN connection?
1. From home, tap Apps > Settings.
2. Tap More networks > VPN.
3. Tap Add (+) to configure options:
• VPN connection name: Enter the name of the VPN.
• IPsec connection type: Choose the type of VPN.
• Gateway: Enter the IP address or DNS name.
• Identity: Enter the Key ID.
• Pre-shared key: Enter the PSK.
• Show advanced options: Tap to set other options, depending on the type of VPN:
◦ Extended authentication
◦ Aggressive mode
◦ Perfect forward secrecy (PFS)
◦ Disable split tunneling
◦ Algorithm suite
◦ IKE groups
◦ IKE lifetime
◦ IPsec lifetime
◦ Connection attempt timeout
4. Tap Save to save the VPN.
How do I connect to a configured VPN?
1. From home, tap Apps > Settings.
2. Tap More networks > VPN.
3. In the VPNs section, tap a VPN.
4. Follow the prompts to enter your login credentials, and connect. When you are connected, the VPN connected icon appears in the notification area of the title bar.
How do I disconnect from a VPN?
1. Touch and hold the title bar, and then drag down to open the Notification panel.
2. Tap the VPN connection notification to return to the VPN settings screen.
3. Tap the VPN connection to disconnect from it.
When your phone has disconnected from the VPN, the VPN disconnected icon displays in the notification area of the title bar.How do I open the Camera app and understand its controls?
Open the Camera:
• From home, tap Camera.
Camera Screen Overview:
• Front/Back Camera: Switch between the front and back cameras.
• Customizable shortcuts: Shortcuts to favorite settings (defaults are Selective focus and HDR (Rich tone)). You can customize these.
• Settings: Access camera settings.
• Mode Indicator: Shows the current Mode (e.g., Auto).
• Record: Tap to start recording video.
• Capture: Tap to take a picture.
• Mode Selector: Tap to choose a shooting mode (Auto, panorama, etc.).
• Gallery: View your pictures or video, and access sharing/editing options.
How do I take a picture?
1. From home, tap Camera.
2. Using the phone’s screen as a viewfinder, compose your shot by aiming the camera at the subject. While composing:
• Press the Volume key up or down to zoom in or out, or touch the screen with two fingers and pinch or spread them to zoom.
• Tap the screen to focus on the area you tapped.
3. Tap Capture to take the picture.
Note: To include your location in photos, turn on GPS tag in Settings.How do I record a video?
1. From home, tap Camera.
2. Using the screen as a viewfinder, compose your shot. While composing:
• Press the Volume key up or down to zoom, or pinch/spread two fingers on the screen.
• Tap the screen to focus on that area.
3. Tap Record to begin recording. While recording, you can use these options:
• Tap the screen to change the focus area.
• Tap Capture to take a still picture while continuing recording.
• Tap Pause to temporarily stop recording.
• Tap Stop to stop recording.
How do I review and edit a picture right after taking it?
1. Take a picture using the Camera app.
2. Tap the Gallery thumbnail at the bottom right corner of the screen.
3. While reviewing a picture, you can use these options:
• Screen mirroring: Choose a device to share the picture via Group Play.
• Share: Choose an option (Dropbox, Bluetooth, Drive, Email, etc.) for sharing.
• Studio: Edit the picture using the Studio tool. Options include:
◦ Adjustment: Rotate, crop, or resize.
◦ Tone: Adjust brightness, contrast, saturation, color, temperature, Hue.
◦ Effect: Add an effect.
◦ Portrait: Adjust faces (remove redeye, brighten, airbrush, adjust focus).
• Delete: Erase the current picture.
• Menu: Choose other options.
How do I review and edit a video right after recording it?
1. Record a video using the Camera app.
2. Tap the Gallery thumbnail at the bottom right corner of the screen.
3. While reviewing a video, you can use these options:
• Share: Choose an option (Dropbox, Bluetooth, Drive, Email, etc.) for sharing.
• Video trimmer: Edit the length of the video. Drag the trimmer from the end (right side) to shorten.
• Delete: Erase the current video.
• Menu: Choose other options.
How do I customize the shortcuts on the Camera screen?
1. From home, tap Camera.
2. Tap Settings, and then touch and drag settings icons to or from the two shortcut areas on the main camera screen.
How do I choose a different shooting mode in the Camera?
1. From home, tap Camera.
2. On the Camera screen, tap Mode Selector (MODE) to choose a shooting mode. Scroll available modes, and then tap a mode to select it. Modes include:
• Auto: Automatically adjusts exposure. Take single shots or burst shots (hold Capture).
• Beauty face: Automatically enhances facial features.
• Shot & more: Explore effects for burst shots (apply after taking or in Studio).
• Panorama: Take multiple pictures to merge into one expansive picture (horizontal or vertical).
• Virtual tour shot: Create an interactive virtual tour of your surroundings.
• Dual camera: Take pictures/videos using front and rear cameras simultaneously (picture-in-picture).
• Download: Browse and download additional modes.
How do I access and change Camera settings?
1. From home, tap Camera.
2. Tap Settings icon to configure options:
• Picture size: Choose a default size for pictures.
• Burst shots: When on, take multiple pictures by touching and holding Capture.
• Picture stabilization: When on, minimizes effect of camera movement.
• Face detection: When on, automatically adjusts settings for faces.
• ISO: Set sensitivity of the camera’s light meter.
• Metering modes: Choose how the Camera measures light.
• Tap to take pics: When on, tap the screen to take a picture.
• Selective focus: When on, choose areas of the screen to focus on.
• Video size: Choose a default size for videos.
• Recording mode: Limit video size for messages, or record in slow, fast, or smooth motion.
• Video stabilization: When on, minimizes effect of camera movement while recording.
• Audio zoom: While recording, zooming amplifies sound from the object.
• Effects: Choose an effect to add to pictures.
• Flash: Choose a flash setting.
• Timer: Set a delay for taking pictures or recording.
• HDR (Rich tone): When on, merge pictures taken in various exposures for rich color.
• Location tags: When on, GPS location is stored in picture files.
• Storage: Choose device memory or memory card (if installed) to save files.
• Review pics/videos: When on, pictures/videos display briefly after taking.
• Remote viewfinder: When turned on, take pictures using viewfinder of a connected device (requires Wi-Fi Direct).
• White balance: Choose a setting for current light conditions.
• Exposure value: Adjust brightness.
• Guide lines: When on, display guidelines for composition.
• Voice control: When on, take pictures or record videos by speaking commands.
• Help: Learn about using the Camera.
• Reset: Return settings to defaults.
How do I use the Gallery app to view and manage photos and videos?
Accessing Gallery:
1. From home, tap Apps > Gallery.
Note: Tap More > Help to learn about Gallery.
Viewing Albums and Items:
• Scroll up the screen to view more albums. Tap an album to view its contents.
• Pictures/videos on memory cards display in folders treated as albums.
• Downloaded photos/videos are in the ‘All downloads’ album.
Navigating within Gallery:
1. Select a folder location (e.g., Camera) and tap a thumbnail to view the picture or video.
2. From the main Gallery screen or within an album, you can use these options:
• Tap a picture or video thumbnail to display it in full screen view.
• Touch and hold thumbnails to select them (indicated by a check mark).
• Tap View by/Filter by to choose a display style (Time, Album) or Filter (Scenery, Documents).
• Tap Search to enter keywords or choose a view/filter.
• Tap Camera icon to launch the Camera.
• Tap Menu for options (may include: Select album/Select item, Delete, Sort by oldest/latest, Create album, Content to display, Slideshow, Studio, Settings, Help, Scan for nearby devices, Show nearby devices).
How do I view photos and videos full-screen in the Gallery?
View Photos:
1. From home, tap Apps > Gallery.
2. Tap an album, then tap a thumbnail to view the picture full-screen. Options include:
• Screen mirroring: Choose a device to share via AllShare or Group Play.
• Share: Choose an option (Group Play, Dropbox, Bluetooth, etc.) to share.
• Delete: Erase the current picture.
• (Menu options may also be available)
View Videos:
1. From home, tap Apps > Gallery.
2. Tap an album, then tap a video thumbnail to view it. (Playback controls appear).
• Options similar to photos (Share, Delete, etc.) may be available.
How do I view videos on my device?
1. From home, tap Apps > Gallery.
2. Tap a video to select it. When the video is displayed full-screen, you can use options like Share, Video trimmer, Delete, Play, and access more options through the Menu.
Note: If no icons are displayed on the screen in addition to the video, tap anywhere on the screen to display them.
What options are available when viewing a video in the Gallery?
When a video is displayed full-screen in the Gallery, you have the following options:
Share: Choose an option for sharing the video. Options may include Bluetooth, Dropbox, Email, Gmail, Google+, Messages, Picasa, Wi-Fi Direct, or YouTube.
Video trimmer: Edit the length of the video. Drag the trimmer from the end of the video (the right side of the screen) to shorten the video.
Delete: Erase the current video.
Play: Tap the play icon to play the video.
Menu: Choose other options, including:
– More info: View information about the video.
– Rename: Change the name of the video file.
– Slideshow: Create a slideshow (This option might be context-dependent, potentially more for photos).
– Settings: Configure Gallery settings.
What options are available in the Gallery Menu for pictures?
When viewing a picture, tapping Menu may offer options including:
Edit: Modify the picture.
Copy to clipboard: Save a copy of the picture to the clipboard, so you can paste it into another app.
Rotate left/Rotate right: Change the orientation of the picture.
Crop: Adjust the size of the picture.
Slideshow: Create a slideshow.
Set as: Set the picture as wallpaper on the lock or home screen.
Print: Print the picture to a compatible Wi-Fi printer (not included).
Settings: Configure Gallery settings.
(Note: Some options like ‘More info’ and ‘Rename’ might appear here too, contextually for pictures or videos).
How do I rotate and save a photo?
1. From home, tap Apps > Gallery.
2. Select a folder location (such as Camera) and tap an image to view your picture.
3. Tap Menu > Rotate left or Rotate right.
The rotated picture is saved in your default storage location as a copy.
How do I crop a photo?
1. From home, tap Apps > Gallery.
2. Select a folder location (such as Camera) and tap an image to view your picture.
3. Tap Menu > Crop.
4. To adjust the crop box size, touch and hold the edge of the box. When directional arrows appear, drag your finger inward or outward to resize the crop box.
5. To move the crop box to the part of the photo that you want to crop, drag the crop box to the desired position.
6. Tap Done to apply the changes to the picture.
The cropped picture is saved along with the original copy in your default storage location.
How can I share photos and videos?
How do I send photos or videos by email?
1. From home, tap Apps > Gallery.
2. Tap the album that contains the photos or videos you want to share.
3. Tap the photos or videos you want to send (you can send several).
4. Touch the screen and then tap Share > Gmail or Email.
5. Compose your message and then tap Send.
Note: If you selected Email and you have multiple email accounts, the default email account will be used.
How do I send a photo or video by multimedia message (MMS)?
1. From home, tap Apps > Gallery.
2. Tap the album that contains the photos or videos you want to send.
3. Tap the photo or video you want to send. (It may be better to send one at a time, especially large files).
4. Touch the screen and then tap Share > Messages.
5. Compose your message and then tap Send.
How do I send photos or videos using Bluetooth?
1. From home, tap Apps > Gallery.
2. Tap the album that contains the photos or videos you want to send.
3. Select the photos or videos you want to send.
4. Touch the screen and then tap Share > Bluetooth.
5. You’ll be asked to turn on Bluetooth on your phone and connect to the receiving Bluetooth device so the files can be sent. Follow the on-screen prompts for pairing if necessary. (See Bluetooth section for more details on pairing).
How do I share photos or videos on Google+?
1. From home, tap Apps > Gallery.
2. Tap the album that contains the photos or videos you want to send.
3. Tap the photo or video you want to send.
4. Touch the screen and then tap Share > Google+.
5. Compose your message and then tap the appropriate action to share.
How do I share photos on Picasa?
Note: You need to be signed in to a Google Account.
1. From home, tap Apps > Gallery.
2. Tap the album that contains the photos you want to share.
3. Select the photos you want to share.
4. Touch the screen and then tap Share > Picasa.
5. Select the online album where you want to upload the pictures.
6. Tap Upload. You can view the photos online at picasaweb.google.com.
How do I share videos on YouTube?
Note: You must create a YouTube account and sign in to that account on your phone.
1. From home, tap Apps > Gallery.
2. Tap the album that contains the videos you want to share.
3. Select the video you want to share.
4. Touch the screen and then tap Share > YouTube.
5. Enter the prompted information, such as description and tags, and select a privacy option.
6. Tap Upload.
How do I access Google Photos?
How do I use the Video app?
The Video app plays videos stored on your phone or synced from other devices (requires Samsung account sign-in).
1. From home, tap Apps > Video.
2. Scroll through the videos stored on your device. Thumbnails will start playing a preview after a few seconds.
3. Tap a video to view it.
How do I use Pop-up Play for videos?
Pop-up Play transforms the video player into a floating window on the screen, allowing multitasking.
1. From home, tap Apps > Video.
2. Tap a video to view it.
3. Tap the Pop-up Play icon (looks like a window with an arrow) to continue playing the video in a floating window.
4. Drag the window to any location on the screen.
5. Use two fingers to pinch or spread to resize the floating window.
How do I turn Bluetooth on or off?
Method 1: Using Settings
1. From home, tap Apps > Settings > Bluetooth.
2. Tap the ON/OFF switch to turn Bluetooth on or off.
Method 2: Using Notification Panel
1. Drag down from the top of the screen to open the Notification panel.
2. Tap the Bluetooth icon to toggle it on or off.
How do I connect a Bluetooth headset or car kit?
1. From home, tap Apps > Settings > Bluetooth.
2. Tap the ON/OFF switch to turn Bluetooth on.
3. Make sure the target device (headset or car kit) is discoverable (refer to its instructions).
4. Tap Scan on your phone. It will search for nearby Bluetooth devices.
5. When the name of the target device appears in the Bluetooth devices section, tap the name.
6. Your phone will try to pair automatically. If automatic pairing fails, enter the passcode provided with the target device (often 0000 or 1234).
Note: The headset or car kit must support the A2DP Bluetooth profile to listen to music.
How do I reconnect a previously paired Bluetooth headset or car kit?
Typically, reconnection is automatic when you turn on Bluetooth on your phone and then turn on the headset/car kit.
If manual reconnection is needed:
1. From home, tap Apps > Settings > Bluetooth.
2. Tap the ON/OFF switch to turn Bluetooth on.
3. Make sure the target device has Bluetooth turned on.
4. Tap the target device’s name in the Bluetooth devices section on your phone.
5. If prompted for a passcode, try 0000 or 1234, or check the device’s documentation.
Tip: If reconnection fails, try unpairing and then pairing the device again.
How do I disconnect from a Bluetooth device?
This disconnects without removing the pairing relationship.
1. From home, tap Apps > Settings > Bluetooth.
2. Tap the name of the connected device.
3. Tap OK to confirm disconnection.
How do I unpair (forget) a Bluetooth device?
1. From home, tap Apps > Settings > Bluetooth.
2. In the Bluetooth devices section, tap the settings icon (gear symbol) beside the device name you want to unpair.
3. Tap Unpair.
How do I send information using Bluetooth?
You can send images, videos, calendar events, contacts, and audio files.
1. Set the receiving device to discoverable mode and ensure it’s ready to receive files (check its documentation).
2. On your phone, open the application containing the item you want to send:
– Photo or video (in Camera): After capturing, on the preview screen, tap Share > Bluetooth.
– Photos and videos (in Gallery): Tap a picture or video, then tap Share > Bluetooth.
– Calendar event: In Day, Agenda, or Week view, tap the event, then tap Share > Share via > Bluetooth.
– Music: While playing a song in the Music app, tap Menu > Listen via Bluetooth.
– Voice recording: On the main Voice Recorder screen, touch and hold a recording, then tap Share > Bluetooth.
(Tip: If Bluetooth is a recent sharing selection, its icon might appear directly for quick access).
3. If prompted to turn on Bluetooth, tap Yes.
4. Tap the name of the receiving device.
5. If prompted, accept the connection on the receiving phone and enter/confirm the security passcode on both devices.
6. On the receiving device, accept the file transfer.
How do I receive information using Bluetooth?
1. From home, tap Apps > Settings > Bluetooth.
2. If Bluetooth is not on, tap the ON/OFF switch to turn it on.
3. Tap the check box beside your phone’s Bluetooth name to make it discoverable.
4. Have the sending device send the file(s) to your phone.
5. If prompted, enter the same passcode on both devices or confirm the auto-generated passcode. A Bluetooth authorization request will appear on your phone.
6. When your phone receives a file transfer request notification, tap Accept.
7. When the file transfer is complete, a notification appears. Slide down the Notification panel and tap the notification to open the file.
The action taken depends on the file type (e.g., media files open in a compatible app, vCalendar files prompt for import into Calendar, vCard files prompt for import into Contacts).
How do I add an event to the Calendar?
1. From home, tap Apps > Calendar.
2. Double-tap a day to which you would like to add an event to reveal the Add event/Add task screen.
3. If you have multiple accounts, tap the Calendar field to assign the event to a specific calendar (My calendar, Samsung Calendar, Google/Gmail, Microsoft Exchange ActiveSync).
4. Enter information about the event:
– Tap the Title field and enter a title.
– Tap the Location field to enter a location or tap the map icon.
– Select Start and End dates and times. Tap the All day field to make it an all-day event (removes time fields).
5. Tap View more options to enter more details (options vary by event type/account):
– Reminder: Set an alarm time.
– Participants: Enter participants.
– Show me as: Choose how the event appears to others.
– Privacy: Set event visibility (Private/Public).
– Repeat: Select a recurrence cycle.
– Description: Enter a description.
– Sticker: Add a sticker.
– Time zone: Adjust the time zone.
6. Tap Save to store the new event.
How am I alerted to Calendar events?
If an event alarm is scheduled, your phone may alert you by:
Event Alerts:
– Playing the assigned ringtone.
– Showing the Alert screen.
Event Reminders:
– Playing a short beep.
– Indicating an icon within the Status bar.
How do I manage Calendar event reminders from the Notification panel?
1. Tap the Status bar, and then slide your finger down the screen to open the Notification panel.
2. Tap the upcoming event name from the list to display the event within the Calendar notifications screen.
3. Tap an option:
– Set snooze duration: Choose 3, 5, 10, 15, or 30 minutes before being reminded again.
– Snooze: Be reminded of the event at a future time.
– Dismiss: Dismiss the reminder.
How do I view Calendar events?
1. From home, tap Apps > Calendar.
2. The default view is typically Month or Agenda. You can tap icons or menu options to switch between Day, Week, Month, Year, and Agenda views.
3. Navigation:
– In Day view: Slide left/right for earlier/later days.
– In Month/Agenda view: Slide left/right for earlier/later months.
– In Week view: Slide left/right for earlier/later weeks.
– In Year/Month view: Slide left/right for earlier/later months/years. Tap a day with a marker to view its events.
4. Tap an event to view its details.
5. In Month/Agenda, Week, or Year/Month views, you can touch and hold on a day or time slot to create a new event.
How do I erase Calendar events?
1. From home, tap Apps > Calendar.
2. Open the calendar event details:
– In Agenda, Day, and Week views, tap the calendar event you want to delete.
– In Month view, tap the date where the event occurs, then tap the event.
– In Year view, tap the month where the event is located, then tap the event.
3. Tap the event, and then tap Delete (trash can icon).
4. In the Delete confirmation box, tap OK.
– If the event is recurring, select Only this event, This and future events, or All events in series, and tap OK.
How do I use the Calculator?
1. From home, tap Apps > Calculator.
2. Tap the keypad to enter your equation.
– Touch and hold C to clear all numbers.
Note: Rotate the phone to switch to a scientific calculator for advanced functions.
What features does the Clock app offer?
1. From home, tap Apps > Clock.
2. Tap a tab to use a feature:
– Alarm: Set an alarm to ring at a specific time.
– World clock: View the time in different cities and time zones.
– Stopwatch: Measure intervals of time.
– Timer: Set a countdown timer.
How do I create an alarm?
1. From home, tap Apps > Clock.
2. Tap the Alarm tab (if not already selected).
3. Tap + Create alarm.
4. Enter information for the alarm:
– Time: Choose a time for the alarm.
– Days: Choose the days to use this alarm.
– Repeat weekly: If enabled, the alarm repeats every week on selected days.
– Alarm type: Choose sound, vibration, or vibration and sound.
– Alarm tone: If using sound, choose a sound.
– Volume: If using sound, drag the slider to set the volume.
– Smart alarm: If enabled, the alarm starts softly and increases volume. Choose time interval and tone.
– Name: Enter a name for the alarm.
5. Tap Save.
How do I delete an alarm?
1. From home, tap Apps > Clock.
2. Tap the Alarm tab (if not already selected).
3. Touch and hold an alarm you want to delete.
4. Tap Delete (trash can icon).
How do I access Google Drive?
Note: You’ll need to set up your Google account on your phone.
From home, tap Google > Drive.
How do I download the Dropbox desktop application?
1. Use your computer’s browser to navigate to: dropbox.com/
2. Follow the onscreen setup and installation instructions on your target computer containing the desired files.
Important: The computer application must be installed on the computer containing the desired files, and the computer must have an active Internet connection.
How do I access Dropbox on my device?
1. From home, tap Apps > Dropbox.
2. Either:
– Tap Sign in, and enter your current account credentials.
– Or: Swipe through the information screens, tap Sign up, and follow onscreen instructions to register.
How do I manually upload a picture to Dropbox?
1. From home, tap Apps > Camera.
2. After you take a picture, tap Gallery (or the thumbnail preview) to preview the current image.
3. Tap the image to reveal the image options at the top of the screen.
4. Tap Share > Add to Dropbox, select a folder location, and tap Add.
How do I access Flipboard?
How do I set up Google Now?
1. Press and hold Home.
2. Follow the prompts to learn about Google Now, and set up your preferences.
How do I access Google Search?
How do I access the Help app?
How do I access Lookout Security?
How do I access or configure the Lumen Toolbar?
1. From home, tap Apps > Lumen Toolbar.
2. Tap Settings and select your Lumen Toolbar options.
How do I use the Memo app?
1. From home, tap Apps > Memo.
2. In Memo, use these options:
– Tap + Add to create a new memo.
– Tap Options (list icon) for available Memo categories or Manage categories.
– Tap Search (magnifying glass) to enter key words to find a memo.
– Tap Menu and select:
* Select: Choose memo(s) to delete, share, or print.
* Delete: Select memo(s) to erase.
* Account: Access your Samsung account to sync memos.
How do I use the My Files app?
1. From home, tap Apps > My files.
2. Folders display, including:
– All files: Tap to choose Device storage or SD memory card (if installed) to show stored files.
– Images: Pictures stored on your phone.
– Videos: Videos stored on your phone.
– Audio: Songs stored on your phone.
– Documents: Other files stored on your phone.
– Downloaded apps: Apps you’ve downloaded and installed.
Note: Different folders may appear depending on your phone’s configuration.
How do I launch My Magazine?
How do I access Polaris Office 5?
How do I get started with S Health?
1. From home, tap Apps > S Health.
2. Follow the prompts to get started:
– Read the introduction and tap Start.
– Read and agree to the terms and conditions, then tap Next.
– Sign in to your Samsung account (required to set/save goals and use advanced features).
– Follow the onscreen instructions to enter information about yourself, then tap Start.
How do I use S Health features?
Use S Health to track your health activities:
Pedometer: Count steps. Tap Start to begin counting. Pause and resume counting. If signed in, set goals, track progress, share results.
Exercise: Set/manage exercise goals, track progress by type (running, walking, cycling, hiking). Access the Music app for workout music.
Heart rate: Measure heart rate using the sensor on the back (next to Camera flash). Place finger over sensor, tap screen to start. Hold finger still until rate reported.
Food intake: Track daily food intake by entering meals/snacks. Keep track of favorite foods, take pictures of meals.
Note: Tap Menu > Help for more detailed information.
Should I consult a doctor before starting exercise with S Health?
Yes, while moderate activity like brisk walking is safe for most, health experts suggest talking to your doctor before starting an exercise program, especially if you have:
– Heart disease;
– Asthma or lung disease;
– Diabetes, or liver or kidney disease;
– Arthritis.
Also check with your doctor if you have symptoms like:
– Pain or discomfort in chest, neck, jaw, or arms during activity;
– Dizziness or loss of consciousness;
– Shortness of breath with mild exertion, at rest, or when lying down;
– Ankle swelling, especially at night;
– A heart murmur or rapid/pronounced heartbeat;
– Muscle pain when walking upstairs/uphill that goes away with rest.
The American College of Sports Medicine also recommends seeing a doctor before vigorous exercise if two or more apply:
– Man older than 45 or woman older than 55;
– Family history of heart disease before age 55;
– Smoke or quit smoking in the past six months;
– Have not exercised for three months or more;
– Are overweight or obese;
– Have high blood pressure or high cholesterol;
– Have impaired glucose tolerance (pre-diabetes).
If unsure of health status, have health problems, or are pregnant, speak with your doctor before starting a new exercise program.
How do I use S Voice?
1. From home, tap Apps > S Voice.
2. Follow the prompts to learn about S Voice and accept terms.
3. Tap Tutorial to learn, or tap Start S Voice to skip and start using.
4. Speak a command (examples provided on screen).
5. Tap the microphone icon if the phone doesn’t hear you, or to give another command.
How do I configure S Voice settings?
You can access S Voice settings in two ways:
– From S Voice: From home, tap Apps > S Voice > Menu > Settings.
– From Settings: From home, tap Apps > Settings > S Voice > Menu > Settings.
(Refer to S Voice Settings section for details).
How do I configure the Smart Remote service?
1. From home, tap Apps > Smart Remote.
2. Follow the prompts to configure the service:
– Find your TV service: Select country/region, enter ZIP code, select TV service provider.
– Personalize: Answer questions about preferences, tap stars on shows you like (optional). Smart Remote suggests programs based on this.
3. Continue following prompts to read/agree to disclaimer and complete configuration.
How do I set up the Smart Remote to control my TV?
Note: Your TV or other device must be turned off initially.
1. From home, tap Apps > Smart Remote.
2. Tap Universal Remote Control > Continue.
3. Tap to select your TV brand. (If not listed, tap Show other brands. If using a projector, tap I have a home projector and choose brand).
4. Aim your phone’s Infrared Transmitter (top edge) at the TV, and tap the Power button on the screen.
5. Confirm the codes:
– If the TV turned on, tap Yes, this code 1 works.
– If the TV did not turn on, tap No, try next code 2, or Send this code 1 again. Try codes until one works.
6. From the Select your channel source screen, choose how you change channels:
– Set-top Box: Choose this if you use a provider’s box. Select the brand, tap Enable IR to configure it.
– My xxx TV: Choose this if your TV signal feeds directly into the TV and you use the TV remote for channels.
How do I use the Smart Remote to control my TV after setup?
1. From home, tap Apps > Smart Remote.
2. From the Smart Remote screen, tap Universal Remote Control for options:
– Easy remote: Provides common control features. Scroll down for more.
– Single motion access: Touch and drag up from the bottom right of the screen for more options, including:
* TV: Control functions for your TV.
* [Set top box]: Control your set-top box.
How do I make a voice recording?
1. From home, tap Apps > Voice Recorder.
2. Use the Voice Recorder controls:
– To start recording: Tap Record (red circle) and speak into the microphone.
– To pause recording: Tap Pause (||).
– To end the recording: Tap Stop (■).
– To cancel the recording: Tap Cancel (X).
– To mark a spot: Tap Bookmark (star icon) during recording.
How do I share a voice recording?
1. From home, tap Apps > Voice Recorder.
2. Tap List (list icon).
3. Touch and hold on a recording to display options.
4. Tap Share, then follow the prompts to choose a method and share the file.
How do I modify a voice recording?
1. From home, tap Apps > Voice Recorder.
2. Tap List (list icon), and then touch and hold on a recording to select it.
3. Tap Menu to display options:
– Change category: Organize recordings. Choose category or Add category.
– Rename: Change the name of the recording.
– Set as: Use as default Device ringtone, Caller ringtone, or Alarm tone.
– Write to Voice Label: Save recording to a Voice Label via NFC.
– Details: View information about the recording.
What options are available in the Voice Recorder list view?
1. From home, tap Apps > Voice Recorder.
2. Tap List (list icon) to view recordings. Options available:
– Search (magnifying glass): Enter keywords to search.
– Delete (trash can): Erase selected recording(s).
– Close (check mark): Return to the recording screen.
– Select mode (microphone icon): Choose recording mode.
– Menu: Access further options:
* Select: Choose recordings to Share, Delete, or use other Menu options.
* Sort by: Choose display order.
* Filter by category: Display recordings assigned to a specific category.
* Edit categories: Manage categories.
* Settings: Configure recording options.
What are the Voice Recorder Settings options?
Within Voice Recorder > List > Menu > Settings, you can configure:
– Save to: Choose device memory or optional memory card (if installed).
– Recording quality: Set to High or Normal.
– Recording volume: Choose default volume.
– Contextual filename: Automatically create filename with location info (if Location tags enabled).
– Default file name: Choose prefix for recordings (e.g., “Voice”).
– Noise reduction: Use noise reduction during recording.
– Display logo: Show an image on screen during recording (Turn ON/OFF, choose image).
– Location tags: Save location information in recording files.
– Language: Choose a language.
– Skip interval: Set seconds to skip with Forward/Back buttons during playback.
How do I use Google Voice Search?
1. From home, tap Apps > Voice Search (microphone icon).
2. When the Google Voice Search screen displays, say “OK Google” or tap the microphone icon.
3. Speak your command.
4. Scroll down the Voice Search screen for examples, including:
– Make phone calls
– Get directions
– Send messages
– Set reminders
– Ask questions
– Schedule meetings
– Play music & movies
– Set alarms
– Try more voice actions
How do I install a microSD card?
Important: Handle microSD cards carefully to avoid damage.
1. Using the slot provided, gently lift the back cover off the phone.
2. With the gold contacts facing down, slide the microSD card into its slot (located above the SIM card slot). Ensure the SIM card remains installed.
3. Replace the back cover, ensuring all tabs are secure with no gaps.
Important: Ensure the back cover and multipurpose jack cover are closed tightly to prevent water/dust damage.
How do I remove a microSD card?
Important: Unmount the card first to prevent data corruption or damage.
1. Unmount the microSD card (See “How do I unmount a microSD card?”).
2. Using the slot provided, gently lift the back cover off the phone.
3. Carefully slide the card out of its slot.
4. Replace the back cover, ensuring all tabs are secure.
How do I view microSD card memory usage?
How do I format a microSD card?
Warning: Formatting permanently removes all files from the card. Back up data first.
1. From home, tap Apps > Settings > Storage.
2. Scroll down and tap Format SD card > Format SD card > Delete all.
Note: Formatting erases all data, and files CANNOT be retrieved afterward.
How do I unmount a microSD card?
Unmount the card before removing it physically.
1. From home, tap Apps > Settings > Storage.
2. Tap Unmount SD card.
3. You can now physically remove the microSD card.
How do I transfer files between my phone and a computer?
1. Connect your phone to your computer using the supplied USB cable (you might need to remove it from the Charging Head).
– Insert one end into the USB Charger/Accessory port on the phone.
– Insert the other end into an available USB port on your computer.
2. Your phone will detect the connection. Check the Notification panel:
– Swipe down from the Status bar if needed.
– Tap the connection type notification to change the mode if necessary:
* Connected as a media device (MTP): Use for most file transfers (Windows/Mac).
* Connected as a camera (PTP): Use for transferring photos using camera software.
3. On your computer, navigate to view the phone’s contents (e.g., using My Computer or Finder).
4. Select a folder on your phone (e.g., Music) and copy files to it from your computer, or vice versa.
5. When finished, disconnect the phone from the computer.
How do I back up information before updating firmware?
Warning: Updating firmware erases all user data. Back up critical information first.
Back Up to Google Account:
1. From home, tap Apps > Settings > Backup and reset.
2. Tap Back up my data to turn it on (checkmark).
3. Tap Backup account to choose or sign in to a Google account for backups.
4. Tap Automatic restore if you want Google to restore settings/data when reinstalling apps.
Sync Account Data:
1. From home, tap Apps > Settings > Accounts.
2. Tap an account (e.g., Google).
3. Tap Menu > Sync all (or ensure individual items like Contacts, Calendar are synced).
Preserve Memory Card Data:
As an added precaution, remove any optional installed microSD card before starting the update process.
How do I update my phone’s software (System Update)?
1. From home, tap Apps > Settings > System Update.
2. Select an option:
– Update now: Check for software updates and install if available.
– Auto update: Enable to automatically check for and install updates.
– Wi-Fi only: Enable to only download updates over Wi-Fi.
– Update PRL: Download the latest Preferred Roaming List.
– Update Profile: Update user profile related to wireless service account.
– UICC Unlock: Unlock the device’s Universal Integrated Circuit Card.
How do I activate Sprint Worldwide Service?
Before using your phone in global roaming mode, you must activate the service.
To activate:
– Chat with or email international support via sprint.com/swwsupport.
– Or call Sprint Worldwide Customer support at 1-888-226-7212.
How do I install or reinstall the SIM card for international roaming?
Note: Your SIM card should be preinstalled.
1. Using the slot provided, gently lift the back cover off. Remove the battery.
2. Hold the SIM card so metal contacts face down and the cut-off corner points to the bottom-right corner of the slot.
3. Slide the SIM card into the SIM card slot until it stops.
4. Replace the battery and battery cover.
How do I set the Network Mode for international roaming?
Your phone should automatically connect when Sprint Worldwide service is active. To manually set options:
1. From home, tap Apps > Settings > More networks.
2. Tap Mobile networks > Network mode.
3. Configure options:
– CDMA or LTE/CDMA: Allow connections to CDMA or LTE networks only.
– GSM/UMTS: Allow connections to GSM or UMTS networks only.
– Automatic: Allow connections to available CDMA/LTE or GSM/UMTS networks. (Recommended for international use).
How do I make international calls using Plus (+) Code Dialing?
Note: Only available when roaming internationally on GSM networks and certain CDMA networks (US, Canada, Caribbean).
1. From home, tap Phone > Keypad.
2. Dial the sequence for your location:
– On GSM network: Touch and hold 0 to insert “+”. This automatically inserts the international access code.
– On CDMA network (outside Canada/Caribbean): Enter the international access code for the country you are calling from.
3. Touch 1 (the US country code).
4. Enter the area code and phone number.
5. Touch the Call icon (phone handset) to place the call.
How do I set up my Voicemail access number for international use?
Save your voicemail number as a contact with the international dialing code (+1).
1. From home, tap Apps > Contact.
2. Touch + to add a contact.
3. If prompted, tap a storage account.
4. Enter a name, for example, “Voicemail”.
5. Touch the phone number field and enter +1 (Touch and hold 0 for +, then touch 1), followed by your area code and wireless phone number.
6. Touch Save.
How do I access my voicemail internationally?
You need to call your voicemail number. You will be required to enter your voicemail password.
1. From home, tap Phone > Contacts tab.
2. Touch the “Voicemail” contact entry you created earlier, then touch the number to call it.
3. When your voicemail answers, touch * (star key), enter your password, and touch # (pound key) to access your voicemail.
Note: Voicemail message indicators might display differently (e.g., icon or text message). You may need to call voicemail directly to check for messages.
What should I do if I encounter international voicemail troubleshooting issues?
– Some carriers might not support voicemail indicators; call voicemail directly to check messages.
– If you hear “Please enter the number of the subscriber you wish to call,” enter your 10-digit wireless phone number.
How do I get started with Sprint Worldwide Data Services internationally?
Note: You must first establish and use CDMA data services domestically on the Sprint Network.
1. Ensure Sprint Worldwide Data Services are activated on your account by calling Sprint Worldwide Customer Support at 1-888-226-7212 (available 24/7).
How do I access Email and Data Services internationally on GSM/UMTS Networks?
You may need to manually select the carrier providing Sprint service.
1. From home, tap Apps > Settings > More networks > Mobile networks.
2. Ensure the Mobile data check box is selected.
3. Tap Network mode, and change the preferred network mode to Automatic.
(To find carriers for specific countries, visit sprint.com/sww).
How do I access Email and Data Services internationally on CDMA Networks?
What do common international roaming status messages mean?
| Status Messages | Message Description |
|---|---|
| Number Not in Service | The number that you entered is not valid. |
| User Not Available | The phone that you called is either busy, out-of-range, or turned off. Please try again later. |
| User Not Authorized | The phone that you called is either busy, out-of-range, or turned off. Please try again later. |
| Please Try Later | This service is temporarily not available. Please try again later. |
| Service Restricted | Service may not be activated properly. Please contact Sprint Customer Service to report the issue for resolution. |
| Service Not Available | This feature is not available on the current network. |
| Emergency Calls Only | Either the service is not activated properly or the current network is available for emergency calling only. Adjust your network settings to check for other available networks. If service is still not available after adjusting the settings, contact Sprint Customer Service to report the issue for resolution. |
| System Busy. Try Later | The system is experiencing heavy traffic. Please try again later. |
| Service Conflict | This service cannot be enabled because an incompatible service has already been turned on. |
| Please Try Again | An error occurred. Note the error code and try again. |
| Self Check Error | A fault was detected with your phone. If this error recurs, note the error and contact Sprint Customer Service. |
| Self Check Fail | An operational fault was detected with your phone. Note the numeric code, turn your phone off, and contact Sprint Customer Service. |
| Wrong PIN | You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. |
| PIN Blocked. Call Your Provider | An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. |
| Insert SIM | Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. |
| Check SIM Card | Please check your SIM card to make sure it is properly inserted. |
What should I do if I have issues with international voice or data service?
If you experience issues while outside the United States:
1. First try powering your phone off and then back on to force reregistration with the network.
2. Try manually selecting another network (refer to phone guide for instructions).
3. If issues persist, contact Sprint customer service (24/7). Be ready to provide:
– Your wireless phone number.
– The city and country you are travelling in.
– Any error message displayed or heard.
– If the issue is with data, were you able to place voice calls?
– If the issue is with voice service, were you able to access data?
Contact Numbers:
– While in the United States: Call 1-888-226-7212.
– While traveling outside the United States:
* In GSM mode: touch and hold 0 (for +) and then dial 1-817-698-4199.
* In CDMA mode: enter the country code and then dial 1-817-698-4199.
(Call is free from your wireless phone).
– From a landline phone when outside the United States: Call 1-817-698-4199 (access/connection fees may apply) or use toll-free numbers below (available on ordinary landlines/some public pay phones, hotel charges not covered):
* Caribbean (Anguilla, Barbados, Cayman Islands, Dominica): 1-888-226-7212
* France: 0800-903200
* Germany: 0800-180-0951
* Italy: 800-787-986
* Mexico: 001-877-294-9003
* Trinidad and Tobago: 1-800-201-7545
* United Kingdom: 0808-234-6616
How do I access Settings?
You can access Settings in several ways:
– From home, tap Apps > Settings.
– From home, touch and hold on the Status bar, drag down to display the Notification panel, and tap the Settings icon (gear).
How do I search within Settings?
1. From home, tap Apps > Settings.
2. Tap Search (magnifying glass icon), and then enter key words for the setting you want to find.
What display options are available for the Settings menu?
1. From home, tap Apps > Settings.
2. Tap Menu for these options:
– List view/Grid view: Display Settings in a list or grid layout.
– Tab view: Display Settings on tabs, by category.
– Edit quick settings: Select up to twelve settings to display at the top for quick access.
– Help: Learn about Settings.
How do I configure basic Wi-Fi settings?
1. From home, tap Apps > Settings.
2. Tap Wi-Fi.
3. Tap the ON/OFF switch beside Wi-Fi to turn it on (required to configure settings).
4. Configure settings:
– Tap a network name from the list to connect (enter password if required).
– Tap Add Wi-Fi network to manually add a network by entering its SSID and security details.
– Tap Menu for more options:
* Scan: Search for available Wi-Fi networks.
* Wi-Fi Direct: Connect directly to other Wi-Fi Direct devices.
* Advanced: Configure advanced Wi-Fi settings.
* WPS push button: Connect to a WPS-enabled router using its push button.
* WPS PIN entry: Connect to a WPS-enabled router using a PIN.
* Help: Learn about Wi-Fi.
How do I configure Advanced Wi-Fi settings?
1. From home, tap Apps > Settings > Wi-Fi.
2. Ensure Wi-Fi is turned On.
3. Tap Menu > Advanced.
4. Configure these settings:
– Network notification: Get alerted when a new Wi-Fi network is available.
– Passpoint: Automatically connect to passpoint-enabled Wi-Fi networks when turned on.
– Sort by: Choose sorting order for Wi-Fi networks list.
– Keep Wi-Fi on during sleep: Specify when to switch from Wi-Fi to mobile data (Always, Only when plugged in, Never).
– Always allow scanning: Allow location services/apps to scan for networks even when Wi-Fi is off.
– Smart network switch: Automatically switch between known Wi-Fi and mobile networks.
– Wi-Fi timer: Set times to automatically connect/disconnect from Wi-Fi.
– Install certificates: Install certificates from an optional memory card.
– MAC address: (Not configurable) View device’s MAC address.
– IP address: (Not configurable) View device’s IP address.
How do I use Wi-Fi Direct?
Wi-Fi Direct connects devices directly without a Wi-Fi network/hotspot.
1. From home, tap Apps > Settings > Wi-Fi.
2. Ensure Wi-Fi is turned On.
3. Tap Menu > Wi-Fi Direct. Your device automatically scans for nearby Wi-Fi Direct devices (or tap Scan).
4. Select a device from the list and follow the prompts to complete the connection.
Alternatively, tap Menu > Multi connect to scan for devices supporting multi-connect, select devices, and follow prompts.
How do I turn the Mobile Hotspot on or off?
Note: Using Hotspot consumes battery and data services.
1. From home, tap Apps > Settings.
2. Tap Hotspot.
3. Tap the ON/OFF switch beside Hotspot to turn it on or off.
How do I configure the Mobile Hotspot?
1. From home, tap Apps > Settings > Hotspot.
2. Tap Menu to set these options:
– Configure:
* Network SSID: View/change hotspot name.
* Hide my device: Make hotspot invisible during scans (manual connection needed).
* Security: Choose security level (e.g., WPA2 PSK).
* Password: Set a password if security requires it.
* Show password: Make password visible.
* Show advanced options: Access Broadcast channel and Max connections settings.
– Timeout settings: Choose period after which Hotspot turns off automatically if inactive.
– LAN settings:
* IP address: View/enter default IP address.
* Subnet mask: View/enter default subnet mask.
* DHCP: Enable/disable DHCP server.
* Starting IP: View/enter starting IP for DHCP assignments.
* Ending IP: View/enter ending IP for DHCP assignments.
* Lease time: Set duration for DHCP IP address assignment.
* Maximum DHCP users: Set max number of devices allowed via DHCP.
– Allowed Devices: Manage which devices can connect.
How do I manage Allowed Devices for the Mobile Hotspot?
Control which devices can connect to your hotspot.
1. From home, tap Apps > Settings > Hotspot.
2. Tap Menu > Allowed Devices.
3. Tap + (add icon).
4. Enter the other device’s Device name and MAC address (consult its settings).
5. Tap OK to add the device to the list.
How do I configure Bluetooth settings?
1. From home, tap Apps > Settings.
2. Tap Bluetooth.
3. Tap the ON/OFF switch to turn Bluetooth on (required for configuration).
4. From the Bluetooth screen:
– Tap the ON/OFF switch again to turn Bluetooth off.
– Tap your device’s name to toggle visibility (discoverability) to other devices.
– Tap a paired device to connect to it.
– Touch the settings icon (gear) beside a paired device to change its settings (e.g., unpair).
– Tap Scan to search for visible Bluetooth devices.
5. Tap Menu for more settings:
– Visibility timeout: Set duration your device is visible when discoverability is on.
– Received files: View files transferred via Bluetooth.
– Rename device: Change the name your phone uses for Bluetooth.
– Help: Learn about Bluetooth.
How do I use USB or Bluetooth tethering?
Share your device’s internet connection with a computer.
1. From home, tap Apps > Settings.
2. Tap Tethering.
3. Choose an option:
– USB tethering: Connect your phone to the computer via USB cable, then touch USB tethering here to turn it on/off.
– Bluetooth tethering: Pair your device with the computer via Bluetooth (consult computer docs). Then touch Bluetooth tethering here to turn it on/off.
Note: Tap Menu > Help for more information about using Tethering.
How do I enable or disable Airplane Mode?
Airplane mode disconnects all networks (calls, messages, internet) and turns off Wi-Fi and Bluetooth.
Method 1: Settings
1. From home, tap Apps > Settings.
2. Tap Airplane mode.
3. Tap the ON/OFF switch beside Airplane mode.
Method 2: Device Options Menu
1. Press and hold the Power/Lock key.
2. Tap Airplane mode on the menu.
Note: You can turn Wi-Fi and Bluetooth back on individually while in Airplane mode via Settings or the Notification panel.
How do I manage Data Usage settings?
Note: Data measured by phone; provider may measure differently.
1. From home, tap Apps > Settings.
2. Tap Data usage.
3. Configure options:
– Mobile data: Enable/disable mobile data access (can also control from Notification panel).
– Limit mobile data usage: Enable to automatically disable mobile data when a set limit is reached. Drag red line on graph to set limit.
– Alert me about data usage: Enable to get alerted when usage reaches a warning limit. Drag orange line on graph to set warning limit.
– Data usage cycle: Tap the menu to choose the time period for tracking usage displayed on the graph.
4. Tap Menu for other options:
– Data roaming: Enable/disable data connection when roaming.
– Restrict background data: Prevent apps from using data in the background.
– Auto sync data: Enable/disable automatic account synchronization.
– Show Wi-Fi usage: Display a separate tab showing data used over Wi-Fi.
– Mobile hotspots: Select Wi-Fi networks designated as hotspots to restrict app usage or configure warnings.
– Help: Learn about data usage settings.
How do I configure Location settings?
Note: E9-1-1 location service is standard for emergency calls.
1. From home, tap Apps > Settings.
2. Tap Location.
3. Tap the ON/OFF switch beside Location to turn location services on or off (must be ON to configure).
4. Configure settings:
– Mode: Choose method for determining location:
* High accuracy: Uses GPS, Wi-Fi, and mobile networks.
* Power saving: Uses Wi-Fi and mobile networks.
* GPS only: Uses GPS information only.
– Recent location requests: View apps/services that recently accessed location.
– Location services: Select sources for reporting location to Google.
– Location sources: Tap My places to save favorite locations (Home, Work, Car, or add new) for relevant information.
How do I set the Default Messaging App?
If you have multiple messaging apps installed.
1. From home, tap Apps > Settings.
2. Tap More networks > Default messaging app.
3. Choose the messaging app you want to use as the default.
Note: If you choose an app other than the standard Messages app, you may need to restore Messages as the default to use it again.
How do I configure Mobile Networks settings?
1. From home, tap Apps > Settings.
2. Tap More networks > Mobile networks.
3. Configure options:
– Mobile data: Enable/disable connection to mobile data network.
– Network mode: Choose preferred network type (e.g., Automatic, LTE/CDMA, GSM/UMTS – options depend on phone).
– Connections optimizer: Enable to manage connections to Wi-Fi and Sprint Spark LTE networks.
– Access Point Names (APN): Configure access points (not common).
– Network operators: Configure network operators.
How do I set up a VPN?
Note: You must configure a screen lock PIN or password first.
1. From home, tap Apps > Settings.
2. Tap More networks > VPN > Basic VPN. (Configure screen lock if prompted).
3. Tap + (add icon) to add a VPN.
4. Enter details (consult VPN administrator):
– Name: Enter a name for the VPN.
– Type: Choose VPN type (PPTP, L2TP/IPSec PSK, L2TP/IPSec RSA, etc.).
– Server address: Enter VPN server address.
– PPP Encryption (MPPE): Enable if applicable.
– Show advanced options: Configure other options depending on VPN type.
5. Tap Save.
Tip: For advanced setup, tap Advanced IPSec VPN from the VPN screen.
How do I configure Roaming settings?
Control roaming behavior when outside your home network area.
1. From home, tap Apps > Settings.
2. Tap More networks > Roaming.
3. Configure options:
– Roaming network: Select default (Home only or Automatic).
– Roaming settings: Choose options for Voice/Data roaming on Domestic/International CDMA and GSM networks.
– Roaming guard: Enable/disable roaming restrictions for Voice/Data/SMS on different network types.
How do I turn NFC on or off?
NFC (Near Field Communication) allows sharing by touching devices together.
1. From home, tap Apps > Settings.
2. Tap NFC.
3. Tap the ON/OFF switch beside NFC.
How do I turn Android Beam on or off?
Android Beam uses NFC to transmit app content.
1. From home, tap Apps > Settings.
2. Tap NFC, and ensure the NFC ON/OFF switch is ON.
3. Tap Android Beam.
4. Tap the ON/OFF switch beside Android Beam.
How do I turn S Beam on or off?
S Beam uses NFC for faster sharing by touching devices.
Note: Both NFC and S Beam must be turned on.
1. From home, tap Apps > Settings.
2. Tap NFC, and tap the ON/OFF switch beside NFC to turn it ON.
3. Tap S Beam.
4. Tap the ON/OFF switch beside S Beam.
Note: Tap Menu > Help for information about using S Beam.
How do I use Tap and Pay?
Use your phone with a payment app (like Google Wallet) for point-of-purchase payments.
1. Set up a payment app on your phone.
2. From home, tap Apps > Settings.
3. Tap NFC, and touch the ON/OFF switch beside NFC to turn it ON.
4. Touch Tap and Pay to access settings (availability depends on payment apps set up).
How do I manage Nearby Devices (DLNA) settings?
Share files over Wi-Fi with devices supporting DLNA.
Note: Use care when enabling file sharing.
1. From home, tap Apps > Settings.
2. Tap Nearby devices.
3. Configure options:
– Tap the ON/OFF switch beside Nearby devices to turn sharing on or off (must be ON to configure).
– Under Advanced:
* Shared contents: Choose content type to share (Videos, Photos, Music).
* Allowed devices: View/manage list of devices allowed to connect.
* Denied devices: View/manage list of devices restricted from connecting.
* Download to: Choose location for downloaded content (USB storage or SD card).
* Download from other devices: Choose how to handle incoming files (Always accept, Always ask, Always reject).
How do I manage Print Services?
Print via Wi-Fi to a compatible printer.
Turn Print Services On or Off:
1. From home, tap Apps > Settings > Printing.
2. Choose a print service (e.g., Samsung Print Service Plugin).
3. Tap the ON/OFF switch to turn the service on or off.
Add a Printer:
1. Ensure the desired print service is turned ON (see above).
2. From the print service screen, tap Menu > Add printer > + (add icon).
3. Enter a name and the IP address of the printer (consult printer docs).
Configure Print Settings:
1. Ensure the desired print service is turned ON.
2. From the print service screen, tap Menu > Settings.
3. Configure available options (vary by printer/service), e.g.:
– 2-Sided printing
– Secure Release
– Confidential Print
– Job Accounting
How do I turn Screen Mirroring on or off?
Share your screen with another device using an optional AllShare Cast accessory.
1. From home, tap Apps > Settings.
2. Tap Screen mirroring.
3. Tap the ON/OFF switch beside Screen Mirroring.
How do I change the Sound Mode?
Method 1: Settings
1. From home, tap Apps > Settings.
2. Tap Sound > Sound mode.
3. Choose a mode: Sound, Vibrate, or Mute.
Method 2: Device Options Menu
1. Press and hold the Power/Lock key.
2. Choose Mute, Vibrate, or Sound from the Device options.
Note: Mute plays no sounds or vibrations, but onscreen reminders still occur.
How can I block pop-ups in the browser?
How do I set the default storage location for browser data?
How can I configure advanced settings for specific websites?
How do I control browser notifications?
How can I reset the browser settings to default?
How can I manage browser data usage?
How do I access Messages settings?
1. From home, tap Apps > Settings > Messages.
2. From home, tap Messages > Menu > Settings.
How can I change the default messaging app?
How can I customize the display of messages?
• Bubble style: Choose how messages appear on the screen (the boxes that surround each message).
• Background style: Choose the background of the message screen.
• Change font size: When enabled, you can change the text size while reading a message by pressing the Volume key up or down.
How can I create and manage quick response phrases for messages?
How can I control how long text messages are displayed?
How are multimedia messages (MMS) handled?
• Group conversation: Control how messages to multiple recipients are handled. Enable for a single message to multiple recipients; disable for separate messages to each.
• Auto retrieve: Choose if message attachments download automatically when you view an MMS. If disabled, only the header shows, and you’ll be prompted to download.
• Roaming auto retrieve: Choose if attachments download automatically when outside your home network.
• MMS alert: Enable to get an alert when a change you make converts a message to MMS.
How can I automatically delete old messages?
• Text message limit: Set the maximum number of text messages per conversation.
• Multimedia message limit: Set the maximum number of multimedia messages per conversation.
How do I configure notifications for new messages?
• Notification sound: Choose a sound for new message notifications.
• Vibrate: Choose whether vibration plays with the sound.
• Repeat message alert: Choose how often the phone notifies you of new messages.
• Pop-up display: Choose if a new message pops up on the display.
• Preview message: Choose if a short preview displays in the Lock screen and/or Status bar.
How do I configure emergency alerts?
Within Emergency alerts, you can:
• Emergency notification preview: Play a sample alert tone (tap Stop to cancel).
• Vibrate: Select vibration options for emergency messages.
• Alert reminder: Configure the reminder interval.
Important: The Commercial Mobile Alert System (CMAS) allows the government to send geographically targeted emergency notifications (threats to public safety, severe weather, hazardous material spill, missing child).
How can I add a signature to my text messages?
How do I filter spam messages?
• Add to spam numbers: Enter phone numbers to automatically flag their messages as spam.
• Add to spam phrases: Enter text phrases to automatically flag messages containing them as spam.
• Block unknown senders: Enable to block messages from numbers not stored in your contacts.
These options require the Spam filter to be enabled.Can I delay sending messages?
What is Safe mode in Messages settings?
How do I access S Voice settings?
1. From home, tap Apps > Settings > S Voice > Menu > Settings.
2. From home, tap Apps > S Voice > Menu > Settings.
What can I configure in S Voice settings?
• Language: Choose a language for S Voice.
• Hide offensive words: Replace potentially offensive words with asterisks (*).
• About: Learn about S Voice.
• Open via the home key: Enable to launch S Voice by pressing the Home key twice quickly.
• Voice wake-up: Turn on to launch S Voice by speaking a wake-up command. Tap the switch, then tap “Set wake-up command” to record it.
• Auto start speakerphone: Enable to automatically turn on the speaker when making a call with S Voice.
• Show body of message: Enable to display the body of new messages on the screen.
• Check missed events: Enable to check missed events via an optional headset when opening S Voice.
• Personal briefing: Enable for S Voice to brief you on your schedule when opened.
• Home address: Configure your home address.
• Log in to Facebook: Log in to your Facebook account (may require installing the app).
• Log in to Twitter: Log in to your Twitter account (may require installing the app).
How do I control system volume levels?
Alternatively, follow these steps:
1. From home, tap Apps > Settings.
2. Tap Sound > Volume.
3. Drag the sliders to set the default volume for:
• Music, video, games, and other media
• Ringtone
• Notifications
• System
4. Tap OK to save the settings.
How can I adjust vibration intensity?
1. From home, tap Apps > Settings.
2. Tap Sound > Vibration intensity.
3. Drag the sliders to set the vibration intensity for:
• Incoming call
• Notification
• Haptic feedback
4. Tap OK to save the settings.
How do I choose or add a ringtone for incoming calls?
1. From home, tap Apps > Settings.
2. Tap Sound > Ringtones.
3. Tap a ringtone from the list to select it (a sample plays).
4. Alternatively, tap Add to choose a music track from Google Music, a sound file from Dropbox, or use Sound picker to choose a song from the Music player.
5. Tap OK to save the setting.
How do I choose or create vibration patterns for notifications?
1. From home, tap Apps > Settings.
2. Tap Sound > Vibrations.
3. Tap a vibration pattern to play a sample and select it.
4. Tap Create to create your own custom vibration pattern.
5. Tap OK to save the setting.
How do I choose a sound for notifications (new messages, event reminders)?
1. From home, tap Apps > Settings.
2. Tap Sound > Notifications.
3. Tap a sound to play a sample and select it.
4. Tap OK to save the setting.
How can I make the phone vibrate when it rings?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap the check box beside Vibrate when ringing to enable or disable the option. When enabled, a vibration plays along with the ringtone or notification sound, using the patterns set in Vibration intensity and Vibrations settings.
How do I enable or disable the dialing keypad tone?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap the check box beside Dialing keypad tone to enable or disable it. When enabled, tones play when you tap keys on the Phone keypad.
How do I enable or disable touch sounds?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap the check box beside Touch sounds to enable or disable it. When enabled, tones play when you tap or touch the screen to make selections.
How do I enable or disable the screen lock sound?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap the check box beside Screen lock sound to enable or disable it. When enabled, tones play when you touch the screen to lock or unlock it.
How do I enable or disable haptic feedback?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap the check box beside Haptic feedback to enable or disable it. When enabled, vibration plays when you tap the Menu and Back keys, and for certain screen touches.
How can I set an emergency tone or vibration during emergency calls?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap Emergency tone and select an option:
• Off: No tone or vibration plays during emergency calls.
• Alert: A tone plays during emergency calls.
• Vibrate: A vibration plays during emergency calls.
How can I configure sound or vibration for the Samsung Keyboard?
1. From home, tap Apps > Settings.
2. Tap Sound.
3. Tap an option to enable or disable it:
• Sound when tapped: When enabled, a sound plays when you tap keys.
• Vibrate when tapped: When enabled, a vibration plays when you tap keys.
How do I configure sounds for phone calls (Call Sound Settings)?
1. From home, tap Apps > Settings.
2. Tap Sound > Call.
3. Configure the following sounds:
• Call alerts: Choose if tones/vibration play during call stages.
○ Vibrate on connection to network: Vibrates when the call connects.
○ Call-end vibration: Vibrates when the other caller ends the call.
○ Call connect tone: Plays a tone when the other caller answers.
○ Minute minder: Plays a tone once per minute during a call.
○ Call end tone: Plays a tone when the other caller ends the call.
○ Alerts on call: Enable to allow alarm/new message notifications during calls (muted if disabled).
• Ringtones and keypad tones:
○ Ringtones: Select a ringtone for incoming calls. Tap OK to save.
○ Vibrations: Select a vibration pattern for incoming calls (when Vibrate when ringing is on). Tap Create for custom pattern. Tap OK to save.
○ Vibrate when ringing: Play a vibration for incoming calls (uses Vibrations setting).
○ Dialing keypad tone: Enable/disable tones for keypad taps.
• Personalize call sound: Adapt sound preferences (only configurable during a call, see In-call Options).
• Noise reduction: Enable to minimize background noise during calls.
How do I configure sounds for Messages?
1. From home, tap Apps > Settings.
2. Tap Sound > Messages.
3. Tap the ON/OFF switch to turn Messages sounds on or off. Sounds must be on to configure.
4. Configure options:
• Notification sound: Choose a ringtone for message notifications.
• Vibrate: Enable/disable vibration for message notifications (plays along with ringtone; if Vibrations setting is enabled, Vibrate for messages will also be enabled).
• Repeat message alert: Choose how often the phone notifies you of new message(s).
How do I configure sounds for Emails?
1. From home, tap Apps > Settings.
2. Tap Sound > Email.
3. Configure sounds:
• Priority senders: Choose sounds for email notifications from priority senders (configure list in Email app settings).
○ Email notifications: Enable icon in Status bar for new priority emails.
○ Notification sound: Choose ringtone for priority emails.
○ Vibrate: Enable vibration for priority emails.
• Tap an individual email account to choose sounds for notifications for that specific account:
○ Email notifications: Enable icon in Status bar for new emails to this account.
○ Notification sound: Choose ringtone for new emails to this account.
○ Vibrate: Enable vibration for new emails to this account.
How do I configure sounds for the Calendar?
1. From home, tap Apps > Settings.
2. Tap Sound > Calendar.
3. Configure sounds:
• Select alert type: Choose how the phone alerts you to Calendar events.
• Notification sound: Choose a ringtone for Calendar notifications.
• Vibration: Enable vibration for Calendar notifications.
How can I apply music effects?
1. From home, tap Apps > Settings.
2. Tap Sound > Music effects.
3. Choose a control panel for music effects to apply when playing music.
How do I adjust screen brightness?
1. From home, tap Apps > Settings.
2. Tap Display > Brightness.
3. Configure options:
• Tap the checkmark beside Automatic brightness to allow the phone to adjust brightness automatically.
• To set a custom brightness level, clear the Automatic brightness checkmark, then touch and drag the Brightness level slider.
4. Tap OK to save the settings.
How do I change the font style and size?
1. From home, tap Apps > Settings.
2. Tap Display > Font.
3. Choose a Font style and Font size.
Tip: Tap Download to find new fonts from Google Play Store.
How do I control screen rotation?
1. From home, tap Apps > Settings.
2. Tap Display > Screen rotation.
3. Configure options:
• Tap the ON/OFF switch beside Screen rotation to turn automatic screen updates based on phone orientation on or off.
• Tap the checkbox beside Smart rotation to enable or disable. When enabled, the phone uses the front camera to check your face’s orientation and adjust the screen automatically.
What is Smart Stay and how do I enable it?
1. From home, tap Apps > Settings.
2. Tap Display.
3. Tap the check box beside Smart stay to enable or disable the option.
How do I set the screen timeout duration?
1. From home, tap Apps > Settings.
2. Tap Display > Screen timeout.
3. Choose a time period.
How can I change the Screen Mode?
1. From home, tap Apps > Settings.
2. Tap Display > Screen mode.
3. Choose a mode:
• Enable Adapt display to have the phone automatically optimize the display based on image type, battery level, etc.
• Enable Dynamic, Standard, Professional photo, or Cinema for specific display types.
4. Tap Save.
What is Auto adjust screen tone and how do I use it?
1. From home, tap Apps > Settings.
2. Tap Display.
3. Tap the check box beside Auto adjust screen tone to enable or disable the option.
What is Daydream and how do I configure it?
1. From home, tap Apps > Settings.
2. Tap Display > Daydream.
3. Tap the ON/OFF switch beside Daydream to turn it on or off.
4. When on, configure options:
• Colors: Tap the selector to enable/disable display of a colorful screen.
• Flipboard: Display pictures from Flipboard. Tap the settings icon to choose pictures.
• Google Photos: Display pictures from Google Photos. Tap the settings icon to choose pictures.
• Photo frame: Display pictures in a photo frame. Tap the settings icon to choose pictures.
• Photo table: Display pictures in a photo table. Tap the settings icon to choose pictures.
5. Tap Preview to see a demonstration.
How do I configure the LED indicator?
1. From home, tap Apps > Settings.
2. Tap Display > LED indicator.
3. Tap the check box beside options to enable or disable them:
• Charging: Glows red during charging, green when fully charged.
• Low battery: Blinks red to indicate low battery charge.
• Notifications: Blinks blue for missed calls, new messages, or application events.
• Voice recording: Blinks blue when recording with the screen turned off.
Note: The LED indicator only displays when the screen is locked.How do I set the Touch key light duration?
1. From home, tap Apps > Settings.
2. Tap Display.
3. Tap Touch key light duration.
4. Choose a timeout period.
How can I increase touch sensitivity for use with gloves or a touch pen?
1. From home, tap Apps > Settings.
2. Tap Display.
3. Tap Increase touch sensitivity to enable or disable the option.
How do I set the wallpaper for the Home and Lock screens?
1. From home, tap Apps > Settings.
2. Tap Wallpaper.
3. Choose a screen to customize: Home screen, Lock screen, or Home and lock screens.
4. Scroll the options to choose a wallpaper, or choose another source:
• More images: Select a picture from Gallery, Dropbox, or Photos. Follow prompts to crop and save.
• Live wallpapers: Select a moving scene.
• Travel wallpaper: Display travel destinations.
• ID Wallpapers: Choose an image from the included ID wallpapers.
How do I set or change the screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock.
3. Select a screen lock option (e.g., Swipe, Pattern, PIN, Password, Fingerprint) and follow the prompts.
How do I set up and configure the Swipe screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock > Swipe.
3. Once Swipe is set, configure these options (accessible via Lock screen settings):
• Dual Clock: Show home and roaming time (Turn ON/OFF, Set home city).
• Clock size: Choose clock display size.
• Show date: Enable/disable date display.
• Camera shortcut: Enable shortcut on lock screen.
• Owner information: Enter text to display on lock screen.
• Unlock effect: Choose an effect when swiping to unlock.
• Additional information: Show weather or S Health info.
• Help text: Display helpful hints.
How do I set up and configure a Pattern screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock > Pattern.
3. Follow prompts to create/change the pattern and backup PIN.
4. Once Pattern is set, configure these options:
• Dual Clock: Show home and roaming time (Turn ON/OFF, Set home city).
• Clock size: Choose clock display size.
• Pattern type: Choose pattern display type.
• Show date: Enable/disable date display.
• Camera shortcut: Enable shortcut on lock screen.
• Owner information: Enter text to display on lock screen.
• Additional information: Show weather or S Health info.
• Make pattern visible: Briefly show pattern as drawn.
• Vibration feedback: Vibrate on incorrect pattern.
• Lock automatically: Set delay before screen locks after dimming.
• Lock instantly with power key: Lock immediately when Power/Lock key is pressed.
How do I set up and configure a Fingerprint screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock > Fingerprint.
3. Follow onscreen instructions to register fingerprints (swipe finger pad across Home key multiple times).
4. Once Fingerprint is set, configure these options:
• Dual Clock: Show home and roaming time (Turn ON/OFF, Set home city).
• Clock size: Choose clock display size.
• Show date: Enable/disable date display.
• Camera shortcut: Enable shortcut on lock screen.
• Owner information: Enter text to display on lock screen.
• Additional information: Show weather or S Health info.
• Lock automatically: Set delay before screen locks after dimming.
• Lock instantly with power key: Lock immediately when Power/Lock key is pressed.
How do I set up and configure a PIN screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock > PIN.
3. Follow prompts to create or change your PIN.
4. Once PIN is set, configure these options:
• Dual Clock: Show home and roaming time (Turn ON/OFF, Set home city).
• Clock size: Choose clock display size.
• Show date: Enable/disable date display.
• Camera shortcut: Enable shortcut on lock screen.
• Owner information: Enter text to display on lock screen.
• Additional information: Show weather or S Health info.
• Lock automatically: Set delay before screen locks after dimming.
• Lock instantly with power key: Lock immediately when Power/Lock key is pressed.
How do I set up and configure a Password screen lock?
1. From home, tap Apps > Settings.
2. Tap Lock screen > Screen lock > Password.
3. Follow prompts to create or change your password.
4. Once Password is set, configure these options:
• Dual Clock: Show home and roaming time (Turn ON/OFF, Set home city).
• Clock size: Choose clock display size.
• Show date: Enable/disable date display.
• Camera shortcut: Enable shortcut on lock screen.
• Owner information: Enter text to display on lock screen.
• Additional information: Show weather or S Health info.
• Lock automatically: Set delay before screen locks after dimming.
• Lock instantly with power key: Lock immediately when Power/Lock key is pressed.
How do I use and configure Multi Window?
1. From home, tap Apps > Settings.
2. Tap Multi window.
3. Tap the ON/OFF switch beside Multi window to enable or disable it.
4. Tap the check box beside Open in multi window view to display content (files from My Files/Video, email/message attachments) in Multi window automatically.
How do I configure the Notification panel?
1. From home, tap Apps > Settings.
2. Tap Notification panel.
3. Configure settings:
• Brightness adjustment: Tap check box to display brightness slider on the panel.
• Recommended apps: Turn ON/OFF switch to display suggested apps based on actions (e.g., music apps when headset connected). Tap Edit to choose apps.
• Set quick setting buttons: Manage buttons at the top of the panel. Tap buttons to add/hide. Touch and hold to drag/reorder.
What is Toolbox and how do I use/configure it?
Configure Toolbox:
1. From home, tap Apps > Settings.
2. Tap Toolbox.
3. Tap the ON/OFF switch to turn Toolbox on or off (must be on to configure).
4. Tap Edit to choose up to five apps for the Toolbox.
Use Toolbox (when turned on):
• Access apps: Tap the Toolbox icon (…), then tap the desired app icon.
• Reposition: Touch and hold the Toolbox icon (…) and drag it.
• Turn off: Touch and hold the Toolbox icon (…) and drag it to the Delete icon.
• Access settings: Touch and hold the Toolbox icon (…) and drag it to the Edit icon.
How do I use One-handed operation?
1. From home, tap Apps > Settings.
2. Tap One-handed operation.
3. Tap the ON/OFF switch to turn it on or off.
4. Follow onscreen instructions to activate: Swipe from the screen edge to the middle and back. (Right edge for right-hand use, left edge for left-hand use).
What is Easy mode and how do I set it up?
1. From home, tap Apps > Settings.
2. Tap Easy mode.
3. Tap the button beside Easy mode to enable or disable it (must be enabled to set options).
4. Tap Easy applications: Choose apps to apply Easy mode to their operation.
5. Tap Done to apply the settings.
How do I configure Vision accessibility settings?
1. From home, tap Apps > Settings.
2. Tap Accessibility > Vision.
3. Configure options:
• TalkBack: Enable/disable spoken descriptions. Tap ON/OFF switch. When on, double-tap selects items. Tap Settings for specific options.
• Dark screen: Enable (when TalkBack is on) to keep screen off. Double-press Power/Lock key to toggle.
• Rapid key input: Enable (when TalkBack is on) to select items by tapping and releasing, instead of double-tapping.
• Speak passwords: Enable (when Explore by touch is on) to read password characters aloud (Use caution).
• Font size: Choose text size.
• Magnification gestures: Enable special gestures (Triple-tap zoom, two-finger pan, two-finger pinch zoom, triple-tap-hold temporary magnify).
• Notification reminder: Enable beeps for unread notifications. Tap ON/OFF switch. Tap Reminder interval to set frequency.
• Negative colors: Enable to reverse screen colors.
• Color adjustment: Enable and follow prompts to fine-tune screen colors for readability.
• Accessibility shortcut: Enable quick activation gesture (Press/hold Power/Lock until sound/vibration, then press/hold with two fingers until audio confirmation).
• Text-to-speech options: Configure text-to-speech settings.
How do I configure Hearing accessibility settings?
1. From home, tap Apps > Settings.
2. Tap Accessibility > Hearing.
3. Configure options:
• Flash notification: Enable Camera flash blinks for notifications.
• Turn off all sounds: Enable to mute all phone sounds (taps, notifications, etc.).
• Hearing aids: Enable automatic sound adjustment for hearing aid use.
• Samsung subtitles (CC): Enable/disable Samsung subtitles. Tap switch, then tap Samsung subtitles to configure.
• Google subtitles (CC): Enable/disable Google subtitles. Tap switch, then tap Google subtitles to configure (Language, Text size, Caption style).
• Sound balance: Adjust left/right sound balance for earphones.
• Mono audio: Enable/disable compression of stereo to single mono stream for one earphone.
• Baby crying detector: Enable phone vibration when baby crying is detected. Tap switch. Tap Menu to configure (Recent alerts, Settings – vibration pattern/intensity, flash notification).
• Auto haptic: Enable automatic vibration response to sounds in supported apps (e.g., games).
How do I configure Dexterity and Interaction accessibility settings?
1. From home, tap Apps > Settings.
2. Tap Accessibility > Dexterity and interaction.
3. Configure options:
• Assistant menu: Enable shortcut for quick access to functions. Configure: Tap ON/OFF switch (enables single tap mode), Dominant hand (left/right side), Edit (reorder/remove items), Assistant plus (contextual options for some apps – enable/disable, configure apps), Touchpad size, Cursor size, Cursor speed.
• Air wake up: Enable moving hand over screen to turn it on (phone face up). Tap ON/OFF switch.
• Smart scroll: Enable using head movements to scroll (web, email). Configure: Tap ON/OFF switch, Tilting head, Tilting device, Speed, Visual Feedback display.
• Press and hold delay: Choose duration before tap-hold action is recognized.
• Interaction control: Enable control over motion/touch interpretation (activate/deactivate: Press/hold Home + Volume down). Can block screen areas. Auto-rotate/hard keys/app notifications disabled.
How do I configure other Accessibility settings?
1. From home, tap Apps > Settings.
2. Tap Accessibility.
3. Configure options:
• Direct access: Enable access to common accessibility settings from any screen by pressing Home key 3 times rapidly. Tap ON/OFF switch, then enable/disable options to display.
• Answering and ending calls: Select options. Answer calls by: Pressing Home key, voice commands, waving hand, or bringing device to ear. End calls by: Pressing Power/Lock key.
• Single tap mode: Enable single tap to dismiss/snooze alarms/notifications/alerts and answer/reject calls.
• Manage accessibility: Export, update, share accessibility settings as a file.
How can I access settings for installed Accessibility Services?
1. From home, tap Apps > Settings.
2. Tap Accessibility.
3. Services you have installed display under the Services heading. Tap a service to access its settings.
How does Blocking mode work and how do I configure it?
1. From home, tap Apps > Settings.
2. Tap Blocking mode.
3. Tap the ON/OFF switch beside Blocking mode to enable or disable it (must be on to configure).
4. Configure options:
• Block features: Check boxes for Block incoming calls, Turn off notifications, Turn off alarm and timer.
• Set time: Check Always to block notifications constantly, OR uncheck Always and set a From and To time for daily blocking.
• Allowed contacts: Choose whose notifications are allowed. Tap Allowed contacts, then select All contacts, Favorites, or Custom. If Custom, select contacts for the list. Tap Allowed contact list to modify an existing custom list.
What is Private mode and how do I use it?
1. From home, tap Apps > Settings.
2. Tap Private mode.
3. First time access: Follow prompts to set up a secure screen unlock (Pattern, PIN, Fingerprint, Password).
4. When Private mode is enabled, you can select items in supported apps to mark as private.
5. To turn off Private mode: Use the ON/OFF switch in Settings, or turn it off from the Notification panel.
How do I set up and manage the Finger Scanner for passwords/payments?
1. From home, tap Apps > Settings.
2. Tap Finger Scanner.
3. Configure options:
• Fingerprint manager: Tap to register up to three fingerprints.
• Change alternative password: Modify the backup password for fingerprints.
• Screen lock: Select a screen lock type (integrates with fingerprint).
• Verify Samsung account: Enable using fingerprints to verify identity when logging into Samsung account.
• Pay with PayPal: Configure linking PayPal account for fingerprint payments. Tap Install for FIDO Ready™ support if needed, then tap Link to link PayPal account.
How do I configure Motions and Gestures?
1. From home, tap Apps > Settings.
2. Tap Motions and gestures.
3. Tap the ON/OFF switch next to a feature to turn it on or off. If on, tap the feature name to configure options:
• Air browse: Scroll items (pictures, pages, music) by moving hand above screen. Configure: The body of emails, Gallery, Internet, Music, Music on lock screen.
• Direct call: Lift device to ear while viewing contact to call them.
• Smart alert: Lift phone to receive notifications of missed calls/messages that occurred while stationary.
• Mute/pause: Mute calls/pause playback by turning phone screen-down. Configure: Covering screen with hand (mutes/pauses), Turning device over (mutes/pauses), Smart pause (pauses video when you look away).
• Palm swipe to capture: Save screenshot by swiping hand across screen.
What is Air View and how do I use/configure it?
Examples:
• Calendar: Hover over events for details.
• Gallery: Hover over album to view pictures inside.
• Video player: Hover over progress bar to preview scene/elapsed time.
• Phone: Hover over keypad numbers to preview assigned speed dial contacts.
Configure:
1. From home, tap Apps > Settings.
2. Tap Air view.
3. Tap the ON/OFF switch to turn the feature on or off.
How do I add and manage accounts (Google, Samsung, email, social network)?
Add an Account:
1. From home, tap Apps > Settings.
2. Tap Accounts > Add account.
3. Choose the type of account.
4. Follow prompts to enter credentials and complete setup.
Manage Existing Accounts:
1. From home, tap Apps > Settings.
2. Tap Accounts.
3. Tap an existing account.
4. Select available settings from the menu, or tap Menu for more options.
How do I configure Cloud settings?
1. From home, tap Apps > Settings.
2. Tap Cloud.
3. Configure options:
• Add Samsung account: Sign in or create a Samsung account. Syncs contacts, calendar, memos, Internet shortcuts. Backs up Logs, SMS/MMS, wallpaper.
• Link Dropbox account: Sign in or set up a Dropbox account to sync pictures, videos, documents.
How do I configure backup and restore settings?
1. From home, tap Apps > Settings.
2. Tap Backup and Reset.
3. Configure backup features:
• Back up my data: Tap the check box to turn on automatic backup to a Google account. Set up an account for backups.
• Backup account: Set up a Google account (new or existing) for backups when “Back up my data” is on.
• Automatic restore: When “Back up my data” is on, enable this to automatically restore settings/info from backup when reinstalling an app.
How do I perform a Factory Data Reset?
1. From home, tap Apps > Settings.
2. Tap Backup and Reset > Factory data reset > Delete all.
How do I change the phone’s operating language?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap Language.
4. Select a language.
How do I set the default keyboard/input method?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap Default.
4. Select the default input method.
How do I configure the Samsung Keyboard settings?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap the settings icon beside Samsung keyboard.
4. Configure options:
• Input languages: Choose language(s). Slide space bar to switch if multiple enabled.
• Predictive text: Tap ON/OFF switch. Configure: Live word update, Personalized data (learn from entries – includes personal data/numbers), Learn from Facebook/Gmail/Twitter/Messages/Contacts, Clear server data, Clear personal data, Privacy Policy.
• Auto replacement: Complete/replace word when space/punctuation tapped.
• My shortcuts: Assign text shortcuts to number keys (QWERTY only).
• Auto capitalization: Capitalize words based on usage.
• Auto spacing: Insert spaces between words automatically.
• Auto punctuate: Insert period/space when space bar tapped twice.
• Keyboard swipe: Configure text entry by sliding finger. Options: None, SwiftKey Flow (swiping), Cursor control (slide finger to move cursor), Flick input (flick up for symbols).
• Key-tap feedback: Enable sound/vibration. Options: Sound, Vibration, Character preview (bubble display), Press and hold delay.
• More settings: Reset settings.
How do I configure Swype keyboard settings?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap the settings icon beside Swype.
4. Configure options:
• Settings: Vibrate on keypress, Sound on keypress, Pop-up on keypress, Long-press delay, Show complete trace, Auto-capitalization, Auto-spacing, Next word prediction, Show Voice key.
• Themes: Configure look/position. Options: Portrait keyboard (full/smaller), Landscape keyboard (location/style), Keyboard height, Word choice list font size.
• My Words: Customize based on text entries. Options: Backup & Sync (Swype Connect), Living Language (update with popular words), Social integration (update from social sites), Edit my dictionary, Clear language data, Contribute usage data, Cellular data (allow network use for updates/downloads).
• Languages: Choose/download languages.
• Gestures: Learn keyboard shortcuts.
• Help: How to Swype, Show helpful tips, Version info.
• Updates: Check for Swype updates.
How do I configure Google voice typing?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap the check box beside Google voice typing to enable/disable.
4. Tap the settings icon beside Google voice typing to configure:
• Choose input languages: Select language(s) for voice input.
• Block offensive words: Tap check box to control display of offensive words.
• Offline speech recognition: Download engines for voice input without network connection.
How do I configure Voice Search settings?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap Voice search.
4. Configure options:
• Language: Choose language for voice searching.
• Speech output: Choose speech output options.
• Block offensive words: Enable to replace offensive words in results with ####.
• Hotword detection: Enable saying “OK Google” to launch voice search from search app.
• Offline speech recognition: Download recognition for offline use.
• Personalized recognition: Enable improved recognition based on your speech.
• Google Account dashboard: View/manage collected data.
• Bluetooth headset: Enable audio recording via optional Bluetooth headset.
How do I configure Text-to-speech (TTS) options?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap Text-to-speech options.
4. Configure:
• Preferred TTS engine: Select Samsung or Google engine. Tap settings icon for engine-specific options.
• General: Speech rate (choose readout speed), Listen to an example, Default language status.
How can I have notifications read aloud?
1. From home, tap Apps > Settings.
2. Tap Language and input > Read notifications aloud.
3. Configure options to enable/disable readout for:
• Calls from favorite contacts
• Messages from priority senders
• Emails from priority senders
• Calendar event info
• Alarm info
How do I adjust the Mouse/Trackpad pointer speed?
1. From home, tap Apps > Settings.
2. Tap Language and input.
3. Tap Pointer speed.
4. Set the pointer speed.
5. Tap OK to save.
How do I set the Date and Time?
1. From home, tap Apps > Settings.
2. Tap Date and time.
3. Configure settings:
• Automatic date and time: Enable to use network time. Disable for manual setting.
• Set date: Enter current date (only available if Automatic is disabled).
• Set time: Enter current time (only available if Automatic is disabled).
• Automatic time zone: Enable to use network time zone.
• Select time zone: Choose local time zone (only available if Automatic time zone is disabled).
• Use 24-hour format: Set time display format.
• Select date format: Set date display format.
What is Safety Assistance and how do I configure it?
1. From home, tap Apps > Settings.
2. Tap Safety assistance.
3. Configure options:
• Emergency mode: Enable for minimal layout/apps to save power. Tap ON/OFF switch.
• Geo News: Enable news about extreme weather. Tap ON/OFF switch. Enable/disable pop-ups.
• Send help messages: Enable sending location/visuals/audio to contacts by pressing Power/Lock Key 3 times. Tap ON/OFF switch. Configure: Send pictures (front/rear cameras), Send sound recording.
• Manage emergency contacts: Create/maintain contacts. At least one required for Safety Assistance.
Note: Tap Menu > Help for more information.
How do I configure settings for accessories?
1. From home, tap Apps > Settings.
2. Tap Accessories.
3. Configure settings:
• HDMI: Configure settings for optional HDMI cable connection. Option: Audio output (choose destination).
How can I check battery usage and manage power?
1. From home, tap Apps > Settings.
2. Tap Battery.
3. View battery usage by apps and services. Tap an item for more info or power management options.
How do I show the battery percentage?
1. From home, tap Apps > Settings.
2. Tap Battery.
3. Tap the check box beside Show battery percentage to enable or disable.
How do I configure Power saving modes?
1. From home, tap Apps > Settings.
2. Tap Power saving.
3. Tap a mode to configure:
• Power saving mode: Tap ON/OFF switch (must be on to configure). Options: Block background data (may affect apps), Restrict performance (choose types like vibration, backlight).
• Grayscale mode: Tap ON/OFF switch to switch from color screens.
• Ultra power saving mode: Tap ON/OFF switch. Conserves power via grayscale, limited apps, turning off mobile data/connectivity when screen off.
How do I manage device and SD card storage?
1. From home, tap Apps > Settings.
2. Tap Storage.
3. View information and options:
• Device memory: View usage by information type. Tap item for more info.
• SD card: View usage on optional card. Options: Mount SD card (prepare card if not mounted), Unmount SD card (prepare for safe removal/formatting), Format SD card (permanently remove all content).
How can I encrypt my phone or external SD card?
1. From home, tap Apps > Settings.
2. Tap Security.
3. Tap an option:
• Encrypt device: Tap Set screen lock type first, then follow prompts.
• Encrypt external SD card: Tap Set screen lock type first, then follow prompts (encrypts info on optional card).
How do I make passwords visible while typing?
1. From home, tap Apps > Settings.
2. Tap Security.
3. Tap the check box beside Make passwords visible to enable or disable.
How do I manage Device Administrators?
1. From home, tap Apps > Settings.
2. Tap Security.
3. Tap an option:
• Device administrators: Tap to view, enable, or disable administrators. Android Device Manager (when enabled) can lock/erase lost device.
• Unknown sources: Tap check box to allow/disallow app installs from sources other than Google Play Store.
• Verify apps: Tap check box to enable/disable warning before installing potentially harmful apps.
How do I manage security policy updates?
1. From home, tap Apps > Settings.
2. Tap Security.
3. Tap Security policy updates:
• Tap check box beside Automatic updates to enable/disable auto-update when on preferred networks.
• Tap Preferred networks to select download option.
• Tap Check for updates to manually check.
4. Tap Send security reports to enable/disable sending reports to Samsung (Wi-Fi only).
How do I manage Credential Storage?
1. From home, tap Apps > Settings.
2. Tap Security.
3. Tap an option:
• Storage type: Select storage type (device memory, private database, network server).
• Trusted credentials: View installed credentials.
• Install from phone storage: Install encrypted certificates from optional memory card.
• Clear credentials: Clear stored credentials/reset password (only available if credentials installed).
How can I access Help topics?
1. From home, tap Apps > Settings.
2. Tap Help.
3. Tap topics to display information.
How do I activate my device on the network?
1. From home, tap Apps > Settings.
2. Tap Activate this device.
3. Follow prompts to activate.
How do I update my phone’s system software?
1. From home, tap Apps > Settings.
2. Tap System Update.
3. Use these options:
• Update now: Check for updates and install if desired.
• Auto update: Enable/disable automatic checking for security updates.
• Wi-Fi only: Enable to download updates only via Wi-Fi.
• Update PRL: Download latest Preferred Roaming List.
• Update Profile: Update user profile related to wireless service account.
• UICC Unlock: Unlock device’s Universal Integrated Circuit Card.
How can I view information about my device?
1. From home, tap Apps > Settings.
2. Tap About device.
3. Tap items for more details:
• Software version
• Hardware version
• Status (current device status)
• Legal information (licenses, privacy alert)
• Report diagnostic info (enable reporting data to Samsung)
• Device name (view/enter new name)
• Model number
• Android version
• Baseband version
• Kernel version
• Build number
• SE for Android status
• Security software version
How do I manage installed applications?
1. From home, tap Apps > Settings.
2. Tap Application manager.
3. View app status:
• Tap Downloaded, SD Card, Running, or All to view status. Tap app/service for info/options (stopping, uninstalling).
• Tap More for other options (sort by size/name, reset app preferences).
How do I set default applications?
1. From home, tap Apps > Settings.
2. Tap Default applications.
3. Configure options:
• Home: Choose default home screen mode.
• Messages: Choose default app for SMS/MMS.
• Clear defaults: Tap Clear to clear defaults.
How do I configure Calendar settings?
1. From home, tap Apps > Settings.
2. Tap Calendar.
3. Configure options:
• First day of week: Choose start day for calendar week.
• Lock time zone: Enable to lock event times to selected zone, regardless of travel.
• Select time zone: Choose zone to lock events to (when Lock time zone enabled).
• Show week numbers: Enable/disable display of week numbers.
• Hide declined events: Enable to hide events you declined.
• Hide completed tasks: Enable to hide completed tasks.
• Weather: Enable AccuWeather.com info display.
• Select alert type: Choose notification type (sound, status bar icon, none).
• Notification sound: Choose sound for event notifications.
• Vibration: Enable/disable vibration for event notifications.
• Quick responses: Manage text phrases to send event attendees.
How do I manage Call Rejection settings?
1. From home, tap Apps > Settings.
2. Tap Call > Call rejection.
3. Configure options:
• Auto reject mode: Select All numbers (reject all) or Auto reject numbers (reject numbers on list).
• Auto reject list: Add numbers/contacts. Tap + Add. Set Match criteria. Check box beside Unavailable to reject calls with hidden Caller ID.
• Set up call rejection messages: Create/manage texts sent when rejecting calls. Tap Create for new message. Tap existing message to modify.
How do I configure options for answering and ending calls?
1. From home, tap Apps > Settings.
2. Tap Call > Answering and ending calls.
3. Configure options:
• Answer calls by:
○ Pressing the Home key: Enable to answer by pressing Home.
○ Voice control: Enable to answer/reject with “Answer”/”Reject” commands (Speaker turns on automatically; unavailable if alerts set to vibrate).
○ Waving hand over device: Enable to answer by passing hand over device.
• End calls by:
○ Pressing the power key: Enable to end calls by pressing Power/Lock key (won’t lock screen during call).
How do I enable/disable Call Notification Pop-ups?
1. From home, tap Apps > Settings.
2. Tap Call > Call notification pop-ups.
3. Tap the option to enable or disable.
How do I enable/disable In-call Status Pop-ups?
1. From home, tap Apps > Settings.
2. Tap Call > In-call status pop-ups.
3. Tap the option to enable or disable.
How can I show caller information during incoming calls?
1. From home, tap Apps > Settings.
2. Tap Call > Show caller information.
3. Tap the option to enable or disable.
How do I configure Call Alerts (sounds/vibrations during calls)?
1. From home, tap Apps > Settings.
2. Tap Call > Call alerts.
3. Configure settings:
• Vibrate on connection to network: Enable vibration when call connects.
• Call-end vibration: Enable vibration when other caller ends call.
• Call connect tone: Enable tone when other caller answers.
• Minute minder: Enable tone once per minute during call.
• Call end tone: Enable tone when other caller ends call.
• Notify during calls: Enable notifications for alarms/new messages during calls (muted if disabled).
How do I configure settings for Call Accessories (headsets)?
1. From home, tap Apps > Settings.
2. Tap Call > Call accessories.
3. Configure settings:
• Automatic answering: Enable auto-answer after delay when headset connected. Tap to enable/disable.
• Automatic answering timer: Choose delay (2, 5, or 10 seconds) for auto-answer.
• Outgoing call conditions: Choose when calls can be made with paired Bluetooth headset (Even when device locked, or Only when device unlocked).
How do I use TTY mode?
1. From home, tap Apps > Settings.
2. Tap Call > Additional settings > TTY mode.
3. Choose a mode: TTY Off, TTY Full, TTY HCO, or TTY VCO.
How do I improve sound quality for Hearing Aids?
1. From home, tap Apps > Settings.
2. Tap Call > Additional settings > Hearing aids.
3. Tap the option to enable or disable.
How do I set Ringtones and Keypad Tones for calls?
1. From home, tap Apps > Settings.
2. Tap Call > Ringtones and keypad tones.
3. Configure settings:
• Tap Ringtones: Select ringtone, tap OK.
• Tap Vibrations: Select vibration pattern, tap Create for custom, tap OK.
• Tap Vibrate when ringing: Enable vibration with incoming call (uses Vibrations setting).
• Tap check box beside Dialing keypad tone: Enable/disable tones for keypad taps.
How can I personalize call sound?
1. From home, tap Apps > Settings.
2. Tap Call > Personalize call sound.
3. During a call, access this setting and configure:
• Adapt sound: Tap Start, follow prompts to find best sound.
• Soft sound: Use softer sounds.
• Clear sound: Use clearer sounds.
• Off: Use default call sound.
How do I enable Noise Reduction during calls?
1. From home, tap Apps > Settings.
2. Tap Call > Noise reduction.
3. Tap the option to enable or disable.
What is US Dialing and how do I enable/disable it?
1. From home, tap Apps > Settings.
2. Tap Call.
3. Tap the check box beside US dialing to enable or disable.
How do I use International Dialing?
1. From home, tap Apps > Settings.
2. Tap Call.
3. Ensure check box beside US dialing is disabled.
4. Tap International dialing.
5. Use keypad to enter the international dialing code.
6. Tap OK.
How do I set the length of DTMF Tones?
1. From home, tap Apps > Settings.
2. Tap Call > DTMF tones.
3. Choose Normal or Long.
How do I configure Voicemail settings?
1. From home, tap Apps > Settings.
2. Tap Call > Voicemail settings.
3. Configure options for voicemail.
What is Voice Privacy and how do I enable it?
1. From home, tap Apps > Settings.
2. Tap Call.
3. Tap the check box beside Voice privacy to enable or disable enhanced privacy mode.
How do I configure Contacts settings?
1. From home, tap Apps > Settings.
2. Tap Contacts.
3. Configure options:
• Import/Export: Import contacts from internal memory, SIM, or memory card. Choose source and follow prompts.
• Contacts to display: Choose which contacts to show (phone memory, specific account, other sources, customized list).
• Swipe to call or send message: Enable swiping contact record right (call) or left (message).
• Only contacts with phones: Enable to display only contacts with phone numbers.
• Sort by: Choose first or last name sorting.
• Display contacts by: Choose first or last name display order.
• Send contact information: Choose how to transfer contacts (e.g., via Bluetooth). Send all namecards (faster, depends on target device) or Send individual namecards (slower, ensures each is accepted).
• Accounts: Add or manage accounts (many include contacts synced to phone).
How do I edit General Email Preferences?
1. From home, tap Apps > Settings.
2. Tap Email.
3. Configure options (may vary by account type):
• Manage accounts: Configure specific account settings.
• Display: Choose how emails are shown. Options: Auto fit content (shrink to fit screen), Message preview line (number of lines in Inbox), Title line in list (sender or subject), Hide checkboxes (hide selection boxes; touch/hold to show).
• Default display: Choose what shows after move/delete (next/previous email, return to list).
• Priority sender settings: Handle emails from priority senders. Options: Set as default folder (open priority inbox by default), Email notifications (status bar icon), Notification sound (choose ringtone).
• Vibrate: Enable vibration for new priority emails.
• Spam addresses: Create/maintain list to block emails.
• Delay email sending: Set options to delay sending. Options: Delay email sending (enable/disable), Set length of delay.
How do I manage settings for individual Email Accounts?
1. From home, tap Apps > Settings.
2. Tap Email > Manage accounts.
3. Choose an account.
4. Configure settings:
• Sync settings: Configure synchronization. Options: Sync Email (enable/disable, shows last sync), Sync schedule (set frequency), Period to sync Email (set time period), Limit retrieval size (max size for auto-retrieve, set roaming limit).
• Signature: Enable/disable automatic text signature. Tap ON/OFF switch. Tap Edit signature to change text.
• Out of office settings: Configure auto-replies.
• Default account: Assign as default for outgoing messages from other apps.
• Password: Update account password.
• Email notifications: Enable status bar icon for new emails.
• Notification sound: Choose ringtone for new emails.
• Vibrate: Enable vibration for new emails.
• More settings: Configure other options. Includes: Account name, Your name (shown to recipients), Always Cc/Bcc myself, Show images (auto-display embedded), Auto download attachments (control Wi-Fi download), Auto resend times (retries after failure), Folder sync settings, Period to sync Calendar, Empty server trash, In case of sync conflict (server or phone priority), Security options (encryption), Number of emails to load, Sync Contacts, Sync Calendar, Sync Task, Exchange server settings (Domain\user name, Password, etc.), Incoming settings, Outgoing settings.
How do I configure Gallery settings?
1. From home, tap Apps > Settings.
2. Tap Gallery.
3. Configure options:
• Accounts: Tap account to enable/disable sync options (affects pictures/videos).
• SNS Data Management: Configure sync with Social Networking Site accounts. Option: Sync via Wi-Fi only (enable for Wi-Fi only sync).
• Filter by: Choose filter for displayed pictures.
• Tag buddy: Enable auto-adding tag info. Tap ON/OFF switch, then tap items to enable tags.
• Face tag: Enable identifying faces for tagging.
• Tap Menu > Add account: Add account for picture/video storage.
How do I configure Basic Internet (Browser) Settings?
1. From home, tap Apps > Settings.
2. Tap Internet.
3. Configure options:
• Account: Tap to sign into Samsung account (sync bookmarks/open pages).
• Set homepage: Choose homepage displayed at launch.
• Auto fill forms: Manage phrases for auto-filling web forms.
How do I configure Advanced Internet (Browser) Settings?
1. From home, tap Apps > Settings.
2. Tap Internet.
3. Configure advanced options (access usually via Menu within Basic Internet Settings):
• Privacy: Choose privacy options. Includes: Suggest search terms and Web sites, Preload available links, Remember form data, Remember passwords, Delete personal data.
• Screen and text: Configure browser screens. Includes: Text scaling (adjust size), Force zoom (override website zoom control), Text encoding (choose type or Auto detect), Full screen (hide status bar), Text booster (increase text size for readability).
• Content settings: Control how browser treats content. Includes: Accept cookies, Turn on location (allow site access), Turn on JavaScript (allow sites to run).
CLICK HERE TO DOWNLOAD SPRINT SAMSUNG GALAXY S5 (01) PDF MANUAL