SAMSUNG SM-Q500 (01) PDF Document

Here are some important points to consider when using your SAMSUNG SM-Q500:

• Use the device in a place without magnetic interference for it to operate normally.

• The item supplied with your device contains magnets. Keep it away from credit cards, implanted medical devices, and other devices that may be affected by magnets. In the case of medical devices, keep the item more than 15 cm apart. Stop using the item if you suspect any interference with your medical device and consult your physician or your medical device manufacturer.

• If you have a medical implant in your heart, do not place the supplied item in a pocket close to your implanted device, such as your chest or inner jacket pocket.

• Keep a safe distance between objects that are affected by magnets and the supplied item. Objects such as credit cards, passbooks, access cards, boarding passes, or parking passes may be damaged or disabled by the magnets.

• If you use the Ring when it is broken, there may be a risk of injury. Use the Ring only after it has been repaired at a Samsung Service Centre or an authorised service centre.

• The charging case is not water and dust resistant. Liquids, such as water or coffee, or other foreign materials, such as dust, can enter the case. Use caution when using the charging case.

• If foreign materials are placed on the sensor, they may prevent the light from reflecting evenly, and as a result, the measurement may not be accurate. Before wearing the Ring, clean the sensor first.

• The press marks on the inside of the Ring are from the retainer (a small bump on the charging case’s Ring holder) that secures the Ring to the Ring holder. They do not affect the Ring’s function or performance. You may encounter some resistance from the retainer when placing or removing the Ring from the Ring holder.

Charge the battery before using your SAMSUNG SM-Q500 Ring for the first time or when it has been unused for extended periods. When you charge the battery for the first time or when it is completely discharged, it needs at least 10 minutes to start to work. The charging case, which has a built-in battery, is charged after the Ring is charged.

1. Connect the USB cable to the charger and then plug the USB cable into the charger port on the charging case.

2. Plug the charger into an electric socket.

3. Open the charging case.

4. Align the orientation indicator of the Ring with the marker on the charging case’s Ring holder and place it in the charging case.

5. Close the charging case. The Ring will be charged first, and then the charging case will be charged.

6. After fully charging, disconnect the charging case from the charger. First disconnect the USB cable from the charging case and then unplug the charger from the electric socket.

The charging case for your SAMSUNG SM-Q500 has a built-in wireless charging coil. You can charge the battery by using a wireless charger (sold separately).

1. Open the charging case.

2. Align the orientation indicator of the Ring with the marker on the charging case’s ring holder and place it in the charging case.

3. Close the charging case.

4. Place the centre of the charging case’s bottom on the centre of the wireless charger.

5. After fully charging, disconnect the charging case from the wireless charger.

Note: Do not place the charging case on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the charging case and the wireless charger. The Ring and the charging case may not charge properly or may overheat, or the charging case may be damaged. Use only Samsung-approved wireless chargers.

You can charge your SAMSUNG SM-Q500 with the battery of a device that works as a wireless charger.

1. Open the charging case.

2. Align the orientation indicator of the Ring with the marker on the charging case’s ring holder and place it in the charging case.

3. Close the charging case.

4. Turn on the Wireless power sharing feature on the device that functions as a wireless charger and place the centre of the charging case’s bottom on that device.

5. After fully charging, disconnect the charging case from the device that functions as a wireless charger.

Please note the following:

• Only mobile devices that support the Wireless power sharing feature can charge the Ring.

• The location of the wireless charging coil may vary by device. Adjust the device and the charging case to make a strong connection.

• To charge properly, do not move or use either device while charging.

• The power charged to the Ring may be less than the amount shared.

• Charging speed may decrease if you charge the Ring while also charging the device that functions as a wireless charger.

• If the remaining battery power of the sharing device drops below a certain level, power sharing will stop.

You can check your SAMSUNG SM-Q500 Ring’s remaining battery level through the Ring’s sensor light or the charging case’s indicator light.

• Remove the Ring from your finger and check the sensor on the inside of the Ring. If the battery level is 15% or above, the green light will blink. If the battery level is lower than 15%, the red light will blink.

• Open the charging case or press the charging case’s Multipurpose button when the Ring is in the charging case. The charging case’s indicator light will turn on for 3 seconds to display the remaining battery level. When the Ring is not in the charging case, the indicator light will display the case’s remaining battery level.

• You can also check the Ring’s remaining battery level in the Galaxy Wearable app when the Ring is connected to your phone.

• Use only Samsung-approved charger and cable specifically designed for your Ring. Incompatible charger and cable can cause serious injuries or damage to your device.

• Connecting the charger improperly may cause serious damage to the charging case.

• Use only USB Type-C cable supplied with the Ring. The charging case may be damaged if you use Micro USB cable.

• If you charge the Ring while the charger port is wet, the device may be damaged. Thoroughly dry the charger port before charging the Ring.

• Chargers are sold separately.

• To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug it from the electric socket to avoid wasting power.

• Keep the charging case closed while you store or charge the Ring. Ensure the Ring’s orientation indicator is facing the front before placing it in the charging case.

• If there is sweat or liquid on the charging contacts, corrosion may occur. Clean them before inserting the Ring in the charging case.

• When you insert your Ring in the charging case, charging will start automatically and stop automatically when fully charged.

• If you will not be using your Ring for a long time, store it after it is charged.

• While charging, the Ring may heat up. This is normal. If the battery gets hotter than usual, the charger may stop charging.

• Avoid using a bent or damaged USB cable. If the USB cable is damaged, stop using it.

The indicator light on the charging case of your SAMSUNG SM-Q500 displays the status of the Ring when it is in the case, and the status of the case when the Ring is not in it. The light turns on when you open the case or press the Multipurpose button.

• When some time has passed after the indicator light turned on or you close the charging case, the indicator light will turn off. Open the charging case or press the charging case’s Multipurpose button again.

• If the indicator light does not work as described, disconnect the charger from the charging case and reconnect it.

• If the battery level of the charging case is too low, the indicator light will blink or not turn on. In this case, the Ring will not be charged even if you put it in the charging case.

Wear the SAMSUNG SM-Q500 Ring so that its orientation indicator is facing towards your palm. It is recommended to wear the Ring on a finger where it is not too tight or loose and can fit comfortably.

Be careful when using the Ring to avoid scratches:

• Wear the Ring on your non-dominant hand.

• Do not wear metal rings next to the Ring.

• Remove the Ring from your finger when lifting or handling heavy or hard things.

• Do not wear the Ring when exercising with equipment, especially with free weights like barbells and dumbbells. The Ring could hurt your hand.

If your SAMSUNG SM-Q500 Ring becomes stuck on your finger, do the following:

• Wet your finger with cold water and soap, and then remove the Ring by turning it around slowly. After removing the Ring, rinse and dry your hand and the Ring thoroughly.

• Immerse your finger in cold water, wait for some time until the swelling gets down, and then remove the Ring from the finger.

• Hold your hand so it is above your heart or rest for some time. When your finger’s circumference returns to normal, remove the Ring from your finger.

• If the methods above do not work, consult a specialist immediately.

If you need to cut the Ring off in an emergency, cut it along the orientation indicator to avoid damaging its battery.

First, install the Galaxy Wearable app on your phone. Depending on your phone, you can download the app from the Galaxy Store (for Samsung Android phones) or the Play Store (for other Android phones).

To connect via Bluetooth:

1. Before connecting, check if the battery level of the Ring is sufficient by placing it in the charging case. If the indicator light does not flash, charge the Ring for more than 10 minutes.

2. Close the charging case and open it. Alternatively, open the charging case and press and hold the charging case’s Multipurpose button for more than 3 seconds. The Ring will enter Bluetooth pairing mode automatically and a pop-up window will appear on your phone.

3. On your phone, tap Connect on the pop-up window and follow the on-screen instructions to complete the connection.

You must register your Samsung account on your connected phone and add it to your Ring to access the various Ring features.

If you want to connect your SAMSUNG SM-Q500 Ring to a new phone, you need to reset the Ring. Resetting the Ring may delete your health data that has not been synced with the Samsung Health app. Sync data with the Samsung Health app by opening the app on the connected phone before resetting the Ring.

1. On the connected phone, open the Galaxy Wearable app and tap Reset → Reset. After a reset, your Ring will enter Bluetooth pairing mode automatically.

2. On your new phone, open the Galaxy Wearable app to connect to your Ring.

The SAMSUNG SM-Q500 Ring supports various health features for measurement and analysis. Some features may not be available depending on the version of the Samsung Health app installed on your phone.

The SAMSUNG SM-Q500 can analyse and record your sleep by measuring your heart rate, blood oxygen, skin temperature, and more while you are sleeping. Before measuring, ensure the Ring’s battery is more than 20%.

1. Sleep while wearing the Ring. The Ring will start to measure your sleep.

2. After you wake up, open the Galaxy Wearable app on the connected phone.

3. Tap Sleep. The relevant screen of the Samsung Health app will appear. Check all information related to your measured sleep on the screen.

Note: This feature is only for your general wellness and fitness. It is not intended for medical purposes.

You can set your SAMSUNG SM-Q500 to measure your blood oxygen level continuously while sleeping.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap the Blood oxygen during sleep switch to turn it on.

Your sleeping blood oxygen level will be measured along with your other sleep records when you sleep while wearing the Ring. Note that if this feature is used continuously, the battery will drain more quickly than normal.

To use the snore detection feature with your SAMSUNG SM-Q500:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap Snore detection.

4. Tap the switch to turn it on.

5. Select Always under Detect snoring to measure your snoring whenever you are sleeping. To record your snoring, tap the Record audio switch to turn it on.

6. Connect your phone to the charger and place the phone’s microphone so it faces you before sleeping.

Your snoring will be measured along with your other sleep records when you sleep while wearing the Ring. The feature can be turned on in the Samsung Health app (version 6.27 or later).

To record the change in your skin temperature while you sleep with your SAMSUNG SM-Q500:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap the Skin temperature during sleep switch to turn it on.

Your skin temperature will be measured along with your other sleep records when you sleep while wearing the Ring. Note that if this feature is used continuously, the battery will drain more quickly than normal.

The SAMSUNG SM-Q500 Ring’s heart rate tracker is intended for fitness and informational purposes only. Before measuring your heart rate, be aware of the following conditions:

• Rest for 5 minutes before taking measurements.

• If the measurement is very different from the expected heart rate, rest for 30 minutes and then measure it again.

• During winter or in cold weather, keep yourself warm when measuring your heart rate.

• Smoking or consuming alcohol before taking measurements increases heart rate and may cause your heart rate to be different from your normal heart rate.

• Do not talk, yawn, or breathe deeply while taking heart rate measurements. Doing so may cause your heart rate to be recorded inaccurately.

• If the sensor is not working, check the Ring’s orientation on your finger and make sure nothing is obstructing the sensor.

To check your measured heart rate:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Heart rate. The relevant screen of the Samsung Health app will appear. Check the measured heart rate on the screen. To check all heart rate records for today, tap View all.

To measure your heart rate manually in the Samsung Health app:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Heart rate. The relevant screen of the Samsung Health app will appear.

3. Tap Measure to begin measuring your heart rate.

4. Tap Save to store the record.

Note: When you wear your Ring and Galaxy Watch together and the Watch’s heart rate feature is set to automatic measurement, you are unable to measure your heart rate manually with the Ring.

You can receive an alert from the Samsung Health app when your heart rate is higher or lower than the resting heart rate value you set and it lasts for more than 10 minutes.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Heart rate alert.

3. Tap the switch of the alert you want to use to turn it on and set the heart rate range.

• High HR: Set to receive an alert when your heart rate is consistently higher than the heart rate value you set.

• Low HR: Set to receive an alert when your heart rate is consistently lower than the heart rate value you set.

You can check the measured stress level by accessing the stress card on the Samsung Health app of the connected phone.

1. On the connected phone, open the Health app.

2. Access the stress card.

3. Tap Measure to begin measuring your stress level. Check the measured stress level on the screen.

4. Tap Save to store the record.

For accurate measurements, wear the Ring on a finger where it can fit firmly. Your stress level may not be measured while you are sleeping, working out, moving a lot, or right after you finish a workout.

You can track your menstrual cycle and predict the date of your next period by measuring your skin temperature while you sleep with your SAMSUNG SM-Q500.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings.

3. Tap the Predict period with skin temp switch to turn it on.

4. Set your period’s start date and end date, and tap Next.

5. Set your cycle length and tap Done.

This feature is only for managing and tracking your menstrual cycle and not for medical purposes, pregnancy planning, or contraception.

After continuously exercising for a certain period while wearing the SAMSUNG SM-Q500 Ring, it automatically recognises that you are exercising and records information such as exercise type, duration, and calories burned. When you stop exercising for more than one minute, the Ring automatically recognises that you have stopped and ends the recording.

• You can check the list of supported exercises on the connected phone by opening the Galaxy Wearable app and tapping Health settings → Activities to detect. If exercises are not recognised automatically, turn on the feature here.

• The feature measures data using acceleration and heart rate sensors. Measurements may not be accurate depending on your manner of walking, exercise routines, and lifestyle.

• You can record your exercise location by turning on the location recording feature. The Ring uses the phone’s GPS information to record locations.

The energy score is based on a comprehensive analysis of daily measured sleep, activities, and heart rate during sleep.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Energy score. The relevant screen of the Samsung Health app will appear. Check your energy score for today, relevant guidance, and additional information which is related to the score on the screen.

You can remotely control the camera or alarm of the phone connected to your SAMSUNG SM-Q500 by double pinching with your thumb and the finger you wear the Ring on.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Gestures and tap the switch of the action you want to control with the gesture to turn it on.

• Dismiss alarm: When an alarm expires on the phone, dismiss the alarm with the gesture.

• Take picture or video: When using the phone’s camera, take a picture or start and stop recording a video with the gesture.

If you misplace your SAMSUNG SM-Q500 Ring, you can use the Samsung Find app installed on the connected phone to find it.

On the connected phone, open the Galaxy Wearable app and tap Find my ring.

The Samsung Find app will open, and you will then be able to check the location of your misplaced Ring. Also, you can find it by following the lights emitted from your Ring.

• To find your Ring using the Samsung Find feature, Samsung Find’s features related to finding devices offline must be turned on.

• It may take 4 minutes or more to search nearby to find the Ring.

Update your SAMSUNG SM-Q500 Ring’s software through the firmware over-the-air (FOTA) service.

On the Galaxy Wearable screen of the phone, tap Ring software update.

• Download and install: Check for and install updates manually. Make sure to open the charging case before beginning the manual update.

• Auto update: Set to install updates automatically when the Ring is in the charging case.

Your SAMSUNG SM-Q500 is water and dust resistant. To maintain this feature, you must follow these guidelines:

• After swimming, and before the pool water or seawater has dried, rinse the device with fresh water and dry it thoroughly with a soft, clean cloth.

• If the device gets wet with liquid other than fresh water (coffee, drinks, soapy water, oil, etc.), rinse it with fresh water and dry it thoroughly with a soft, clean cloth.

• Do not go freediving, scuba diving, or engage in fast-moving water sports, such as jet skiing, while wearing your device.

• Do not expose it to high-pressure cleaning machines.

• If the device is hit or damaged, its water and dust resistance may be compromised.

• Do not disassemble your device.

• If you dry your device with a machine that gives off hot air, like a hair dryer, or use it in a hot environment like a sauna, the water resistance could be damaged.

Follow these points to ensure your SAMSUNG SM-Q500 Ring works correctly and maintains its appearance:

• Clean your Ring’s sensor at least once a week. Wipe your Ring with a soft cloth or rinse it with a soap-free detergent and dry it thoroughly.

• Prevent the device from being exposed to dust, sweat, ink, oil, and chemical products such as cosmetics, antibacterial spray, hand cleaner, detergent, and insecticides. If exposed, use a lint-free, soft cloth to clean it.

• Never use ultrasonic waves, soap, cleaning agents, abrasive materials, compressed air, or external heat sources when cleaning your Ring.

• When you remove sunblock, lotion, or oil, use a soap-free detergent, then rinse and dry your Ring thoroughly.

If your SAMSUNG SM-Q500 does not work, attempt the following solutions:

• The battery may be completely discharged. Charge the battery completely before using the Ring.

• If the Ring is too loose, health data may not be measured or the Ring may not work. Wear the Ring on a finger where it can fit firmly. For accurate measurements, wear the Ring so that the orientation indicator on the outside of the Ring is facing towards your palm and the sensor is in good contact with your skin.

• If your Ring is frozen and unresponsive, put the Ring in the charging case and press and hold the charging case’s Multipurpose button for more than 7 seconds to restart it.

• If the methods above do not solve your problem, perform a reset. On the connected phone, open the Galaxy Wearable app and tap Reset. Resetting the Ring may delete your health data that has not synced with the Samsung Health app.

• Take the SAMSUNG SM-Q500 Ring out of the charging case and then put it back in the case, or press and hold the charging case’s Multipurpose button for more than 3 seconds to enter Bluetooth pairing mode.

• Reset your Ring and try again.

• Ensure that your Ring and the other Bluetooth device are within the Bluetooth connection range (10 m).

• Ensure that the Bluetooth feature on the phone is on and check if the Ring is out of battery.

• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

• Ensure that the latest version of the Galaxy Wearable app is installed on the phone. If not, update it to the latest version.

• Ensure that your Ring and the other Bluetooth device are within the Bluetooth connection range (10 m).

• Restart the phone and reopen the Galaxy Wearable app.

If you are using Samsung-approved chargers and the battery does not charge properly, try the following:

• Ensure that the charging contacts of the Ring and the charging case are in contact with each other.

• Ensure that the charger is connected properly to the charging case.

• If the charging contacts are dirty, the battery may not charge properly. Wipe the charging contacts with a dry cloth and try charging the battery again.

• When you expose the Ring or the battery to very cold or very hot temperatures, the useful charge may be reduced.

• Battery consumption increases when you use some features.

• The battery is consumable and the useful charge will get shorter over time.

• When you are not using the Ring, store it in a charging case that has been charged. If not, the sensor will continue to work, and it will affect the usage time and battery consumption.

When you use features that require more power or use features on your SAMSUNG SM-Q500 Ring for an extended period of time, your Ring may feel hot to the touch. This is normal and should not affect your Ring’s lifespan or performance. If the Ring overheats or feels hot for a prolonged period, do not use it for a while.

• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

• Over time, friction between parts may cause this gap to expand slightly.