SAMSUNG SM-Q500 (02) PDF Document

The SAMSUNG SM-Q500 and its charging case consist of the following parts:

Ring:

• Optical heart rate sensor

• Temperature sensor

• Orientation indicator

Charging Case:

• Indicator light

• Charger port (USB Type-C)

• Wireless charging coil

• Multipurpose button

• Use the SAMSUNG SM-Q500 in a place without magnetic interference for it to operate normally.

• The item contains magnets. Keep it away from credit cards, implanted medical devices, and other devices that may be affected by magnets. For medical devices, keep the item more than 15 cm apart. Stop using it if you suspect interference with your medical device and consult your physician.

• If you have a medical implant in your heart, do not place the supplied item in a pocket close to your implanted device, such as your chest or inner jacket pocket.

• Keep a safe distance between objects affected by magnets (like credit cards, passbooks, access cards) and the supplied item, as they may be damaged or disabled.

• If the Ring is broken, there may be a risk of injury. Use it only after it has been repaired at an authorized service center.

• The charging case is not water and dust resistant. Be cautious with liquids or dust near the case.

• If foreign materials are on the sensor, clean it before wearing the Ring for accurate measurements.

• When not in use, store the Ring in its charging case to prevent loss or damage.

Follow these steps to charge your SAMSUNG SM-Q500 with a wired charger:

1. Connect the USB cable to the charger and then plug the USB cable into the charger port on the charging case.

2. Plug the charger into an electric socket.

3. Open the charging case.

4. Align the orientation indicator of the Ring with the marker on the charging case’s Ring holder and place it in the case.

5. Close the charging case. The Ring will be charged first, followed by the charging case.

6. After fully charging, disconnect the charging case from the charger. First, disconnect the USB cable from the case, and then unplug the charger from the electric socket.

To charge your SAMSUNG SM-Q500 using a wireless charger (sold separately):

1. Open the charging case.

2. Align the orientation indicator of the Ring with the marker on the charging case’s ring holder and place it in the case.

3. Close the charging case.

4. Place the center of the charging case’s bottom on the center of the wireless charger.

5. After fully charging, disconnect the charging case from the wireless charger.

Precautions for wireless charging:

• Do not place conductive materials, such as metal objects and magnets, between the charging case and the wireless charger. The device may not charge properly, may overheat, or may be damaged.

• Use only Samsung-approved wireless chargers for proper charging.

You can charge your SAMSUNG SM-Q500 with the battery of a device that works as a wireless charger. Follow these steps:

1. Open the charging case.

2. Align the orientation indicator of the Ring with the marker on the charging case’s ring holder and place it in the charging case.

3. Close the charging case.

4. Turn on the Wireless power sharing feature on the device that functions as a wireless charger. Place the center of the charging case’s bottom on this device.

5. After fully charging, disconnect the charging case from the device.

Note: Only mobile devices that support the Wireless power sharing feature can charge the Ring. The feature may not work properly with certain accessories or covers, so it’s recommended to remove them before charging.

You can check the battery level of your SAMSUNG SM-Q500 in two ways:

• Using the Ring’s sensor light: Remove the Ring from your finger and check the sensor on the inside. If the battery level is 15% or above, a green light will blink. If it is lower than 15%, a red light will blink.

• Using the charging case’s indicator light: Open the charging case or press the Multipurpose button when the Ring is in the case. The indicator light will turn on for 3 seconds to show the Ring’s battery level. If the Ring is not in the case, it will show the case’s battery level.

You can also check the Ring’s remaining battery level in the Galaxy Wearable app when it is connected to your phone.

• Use only a Samsung-approved charger and the supplied USB Type-C cable. Incompatible accessories can cause damage not covered by the warranty.

• Connecting the charger improperly may cause serious damage to the charging case.

• If the charger port is wet, thoroughly dry it before charging to avoid damage.

• To save energy, unplug the charger when not in use.

• Keep the charging case closed while storing or charging the Ring.

• If there is sweat or liquid on the charging contacts, clean them before inserting the Ring into the charging case to prevent corrosion.

• Charging starts automatically when the Ring is inserted into the case and stops when fully charged.

• For long-term storage, store the Ring after it has been charged.

• While charging, the Ring may heat up. this is normal. If it gets hotter than usual, the charger may stop charging. Allow it to cool down before use.

The indicator light on the charging case shows the status of the Ring (when inside the case) or the case itself (when the Ring is not inside). The status is displayed when you open the case or press the Multipurpose button.

If the charging case battery is too low, the indicator light will blink or not turn on, and the Ring will not be charged.

Wear the SAMSUNG SM-Q500 so that its orientation indicator is facing towards your palm. It is recommended to wear the Ring on a finger where it is not too tight or loose and can fit comfortably.

For optimal use and to prevent scratches:

• Wear the Ring on your non-dominant hand.

• Do not wear metal rings next to the Ring.

• Remove the Ring from your finger when lifting or handling heavy or hard things.

• Do not wear the Ring when exercising with equipment, especially free weights like barbells and dumbbells, as it could hurt your hand.

If the SAMSUNG SM-Q500 becomes stuck on your finger, try the following:

• Wet your finger with cold water and soap, then remove the Ring by turning it around slowly. After removal, rinse and dry your hand and the Ring thoroughly.

• Immerse your finger in cold water and wait for some time until any swelling goes down, then remove the Ring.

• Hold your hand so it is above your heart or rest for some time. When your finger’s circumference returns to normal, remove the Ring.

In an emergency where you need to cut the Ring off, seek help from a medical professional or emergency services, as there is a risk of injury.

First, you need to install the Galaxy Wearable app on your phone from the Galaxy Store (for Samsung Android phones) or Play Store (for other Android phones). Then, follow these steps to connect via Bluetooth:

1. Before connecting, place the Ring in the charging case to check if its battery level is sufficient. If the indicator light does not flash, charge the Ring.

2. Close the charging case and then open it. Alternatively, open the case and press and hold the Multipurpose button for more than 3 seconds. The Ring will enter Bluetooth pairing mode automatically, and a pop-up window will appear on your phone.

3. On your phone, tap Connect in the pop-up window and follow the on-screen instructions to complete the connection. You must register or sign in to your Samsung account to use all features.

To connect the SAMSUNG SM-Q500 to a new phone, you must first reset the Ring. Resetting may delete health data that has not been synced, so ensure you sync with the Samsung Health app on your old phone before proceeding.

1. On the currently connected phone, open the Galaxy Wearable app and tap Reset → Reset.

2. After the reset, your Ring will enter Bluetooth pairing mode automatically.

3. On your new phone, open the Galaxy Wearable app to connect to your Ring.

Note: Some features may not be available depending on the region or version of the Samsung Health app installed on your phone.

The SAMSUNG SM-Q500 automatically analyzes your sleep by measuring your heart rate, blood oxygen, and skin temperature while you are sleeping. Before measuring, ensure the Ring’s battery is more than 20%.

1. Sleep while wearing the Ring. It will automatically start to measure your sleep.

2. After you wake up, open the Galaxy Wearable app on the connected phone.

3. Tap Sleep. The relevant screen of the Samsung Health app will appear, where you can check all information related to your measured sleep.

You can set the SAMSUNG SM-Q500 to measure your blood oxygen level continuously while you sleep. Note that this feature is for general wellness and fitness purposes only and will cause the battery to drain more quickly.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap the Blood oxygen during sleep switch to turn it on.

Your sleeping blood oxygen level will now be measured along with your other sleep records. For best results, wear the Ring firmly to ensure there is no space between your finger and the Ring.

To measure and record your snoring with the SAMSUNG SM-Q500, follow these steps:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap Snore detection.

4. Tap the switch to turn it on.

5. Select Always under Detect snoring. To record audio, tap the Record audio switch to turn it on.

6. Before sleeping, connect your phone to a charger and place it nearby with the microphone facing you.

Your snoring will then be measured along with your other sleep records.

To record changes in your skin temperature while you sleep with the SAMSUNG SM-Q500, enable the feature in the app. Note that continuous measurement will drain the battery more quickly.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings → Sleep.

3. Tap the Skin temperature during sleep switch to turn it on.

Your skin temperature will now be measured along with your other sleep records.

Before measuring your heart rate with the SAMSUNG SM-Q500, be aware of the following conditions for accurate results:

• Rest for 5 minutes before taking measurements.

• If a measurement is very different from your expected heart rate, rest for 30 minutes and measure again.

• Keep yourself warm when measuring your heart rate in cold weather.

• Avoid smoking or consuming alcohol before measurements, as it can alter your heart rate.

• Do not talk, yawn, or breathe deeply during measurements.

• If the sensor is not working, check the Ring’s orientation on your finger and ensure nothing is obstructing the sensor.

The SAMSUNG SM-Q500 can track your menstrual cycle and predict your next period by measuring your skin temperature while you sleep. This feature is for managing and tracking your cycle only and should not be used for medical purposes.

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Health settings.

3. Tap the Predict period with skin temp switch to turn it on.

4. Set your period’s start date and end date, and tap Next.

5. Set your cycle length and tap Done.

You can remotely control your phone’s camera or alarm by double pinching with your thumb and the finger wearing the SAMSUNG SM-Q500. To set it up:

1. On the connected phone, open the Galaxy Wearable app.

2. Tap Gestures and tap the switch of the action you want to control to turn it on.

• Dismiss alarm: When an alarm expires on the phone, dismiss it with the gesture.

• Take picture or video: When using the phone’s camera, use the gesture to take a picture or to start and stop recording a video.

If you misplace your SAMSUNG SM-Q500, you can use the Samsung Find app on your connected phone to locate it.

On the connected phone, open the Galaxy Wearable app and tap Find my ring.

The Samsung Find app will open, allowing you to check the location of your misplaced Ring. You can also find it by following the lights emitted from your Ring.

For this feature to work, Samsung Find’s features for finding devices offline must be turned on. It may take 4 minutes or more to search for the Ring nearby.

You can manage connections for your SAMSUNG SM-Q500 and other wearable devices in the Galaxy Wearable app.

Managing the connected device:

On the Galaxy Wearable screen, tap the menu icon. The list of current and previous devices will appear.

• To disconnect the current device, tap the disconnect icon next to it.

• To reconnect a previous device, select it from the list.

Adding a new device and removing devices:

1. On the Galaxy Wearable screen, tap the menu icon.

2. Tap + and follow the on-screen instructions to connect a new device.

To remove devices from the list, tap the three-dot menu icon → Remove devices, select a device, and then tap Remove.

You can update your SAMSUNG SM-Q500’s software through the firmware over-the-air (FOTA) service using the Galaxy Wearable app.

On the Galaxy Wearable screen of the phone, tap Ring software update.

• Download and install: Check for and install updates manually. You must open the charging case before starting a manual update.

• Auto update: Set to install updates automatically when the Ring is in the charging case.

Your SAMSUNG SM-Q500 is water and dust resistant (10ATM, IPX8, IP6X). To maintain this resistance, follow these guidelines:

• After swimming in pool water or seawater, rinse the device with fresh water and dry it thoroughly with a soft, clean cloth.

• If the device gets wet with liquids other than fresh water (e.g., coffee, soapy water, oil, perfume), rinse it with fresh water and dry it thoroughly with a soft, clean cloth.

• Do not go freediving, scuba diving, or engage in fast-moving water sports (like jet skiing) while wearing the device.

• Do not expose the device to high-pressure water.

• If the device is hit or damaged, its water and dust resistance may be compromised.

• Do not disassemble the device.

• Avoid drying the device with a hot air source (like a hair dryer) or using it in hot environments like a sauna, as this can damage water resistance.

To ensure your SAMSUNG SM-Q500 works correctly and maintains its appearance, follow these cleaning points:

• Clean the Ring’s sensor at least once a week. Foreign material on the sensor can interfere with biometric signal detection. Wipe the Ring with a soft cloth or rinse it with a soap-free detergent and dry it thoroughly.

• Prevent the device from being exposed to dust, sweat, ink, oil, and chemical products like cosmetics, antibacterial spray, and detergents. If exposed, use a lint-free, soft cloth to clean it.

• Never use ultrasonic waves, soap, abrasive materials, or compressed air for cleaning. Also, do not use external heat sources.

• When removing sunblock, lotion, or oil, use a soap-free detergent, then rinse and dry your Ring thoroughly.

If your SAMSUNG SM-Q500 is not working, try the following solutions:

• The battery may be completely discharged. Charge the battery completely before use.

• If the Ring is too loose, it may not work correctly. Wear it on a finger where it fits firmly, with the orientation indicator facing your palm and the sensor in good contact with your skin.

• If the Ring is frozen or unresponsive, restart it. Put the Ring in the charging case and press and hold the case’s Multipurpose button for more than 7 seconds.

• If the above methods do not work, perform a reset. On the connected phone, open the Galaxy Wearable app and tap Reset. Note that resetting may delete unsynced health data.

If another Bluetooth device cannot find your SAMSUNG SM-Q500:

• Take the Ring out of the charging case and then put it back in. This can re-initiate pairing mode.

• Alternatively, press and hold the charging case’s Multipurpose button for more than 3 seconds to manually enter Bluetooth pairing mode.

• Reset your Ring and try again.

• Ensure your Ring and the other Bluetooth device are within the Bluetooth connection range (10 m).

If you are having Bluetooth connection issues with your SAMSUNG SM-Q500:

• Ensure the Bluetooth feature is enabled on your phone and check if the Ring’s battery is charged.

• Make sure there are no obstacles, such as walls or electrical equipment, between the devices.

• Ensure the latest version of the Galaxy Wearable app is installed on your phone. If not, update it.

• Ensure your Ring and phone are within the Bluetooth connection range (10 m).

• Restart the phone and reopen the Galaxy Wearable app.

If the battery of your SAMSUNG SM-Q500 is not charging properly with Samsung-approved chargers:

• Ensure that the charging contacts of the Ring and the charging case are in contact with each other.

• Ensure that the charger is connected properly to the charging case.

• If the charging contacts are dirty, the battery may not charge. Wipe the charging contacts with a dry cloth and try charging the battery again.

If these tips do not solve the problem, contact an authorized service center.

The battery of your SAMSUNG SM-Q500 might deplete faster for several reasons:

• Exposing the Ring or the battery to very cold or very hot temperatures can reduce the useful charge.

• Battery consumption increases when you use certain features, such as continuous blood oxygen or skin temperature monitoring.

• The battery is a consumable part, and its useful charge will get shorter over time with use.

• When not in use, store the Ring in a charged charging case. If not, the sensor will continue to work, which will affect usage time and battery consumption.

When you use features that require more power for an extended period, your SAMSUNG SM-Q500 may feel hot to the touch. This is normal and should not affect the Ring’s lifespan or performance.

If the Ring overheats or feels hot for a prolonged period, do not use it for a while. If the Ring continues to overheat, contact a Samsung Service Centre or an authorized service center.