OOMA TELO 4G (01) PDF Document

The easiest way to set up your Base Station is with your iPhone or Android smartphone. Download the Ooma Setup app on your phone. The app will ask you to enter information about yourself and your location, pick a service plan, and enter billing information.

Make sure your Base Station is unplugged. Use the provided USB cable to connect the Connect 4G to the USB port on the back of the Base Station. If the provided cable is not long enough, you can use any USB cable up to 15’ long.

For the best 4G signal, the Connect 4G Adapter should be placed in an area of your house with good cellular reception such as in a room with a window. It should ideally be located as close as possible to a window. Suction cups may be used to mount the adapter directly against a window. The adapter should not be placed in a corner, against a wall, or within 5 feet of a large metal object like a water heater or refrigerator.

You can use the signal indicator in the Base Station Setup app to find a good spot with a strong 4G signal. Simply move the Connect 4G Adapter and wait for approximately 10 seconds. The app will show the signal strength of the adapter’s current location.

Yes. If you wish to use the Ooma Connect 4G adapter as a backup Internet connection, use the included Ethernet cable to connect your Base Station to your Home Internet. Insert one end of the Ethernet cable into the INTERNET port on the back of the Base Station. Connect the other end of the cable to an open port on your router.

Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Base Station is ready.

If your Base Station needs a software upgrade, the Ooma logo will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Base Station while it is upgrading. It will automatically reboot after the upgrade is done.

Make sure your Base Station is plugged in and that it has powered on and downloaded any applicable updates. Then, using an existing corded or cordless phone, plug the other end of the cord into the PHONE port.

Pick up the phone connected to the Ooma Base Station and press the Play key on the Base Station. The system will walk you through configuring your account and recording a personal greeting.

Play Key: Press to hear your voicemail messages. Press again to stop playback. The key will blink when there are new messages.

Fast Forward Key: During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb.

Rewind Key: During voicemail playback, press once to replay the current message, and twice to skip to the previous message. Press to adjust brightness of the status light.

Delete Key: During voicemail playback, press to delete the current message.

Volume Adjustment Key: Press to adjust the volume level.

Page Key (on rear of Base Station): Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx.

Solid Blue System Status: Indicates that your Ooma service is working. You will hear the Ooma dial tone and all services are operational.

Solid Purple System Status: Indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.

Blinking Purple System Status: Indicates that your Ooma Base Station is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Base Station when it is in this state.

Blinking Red System Status: Indicates that your Ooma service is not working. All services are unavailable. You will not hear any dial tone and will not be able to make or receive calls.

White System Status: Indicates that your Ooma Base Station is not powered on or that brightness is turned all the way down.

Blinking Blue, Green, and Red: LED cycles through LED colors during its first boot cycle.

Solid Yellow (simultaneous red and green): Device is booting up after its first boot cycle.

Blinking Green: Adapter is powered on but searching for signal.

Solid Blue: Adapter is connected with excellent signal strength.

Solid Green: Adapter is connected with good signal strength.

Blinking Red: Adapter is missing its SIM.

To place a call, pick up a phone connected to your Ooma Base Station and dial a phone number. To answer a call, pick up the phone as you normally would when it rings.

Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.

Disable your caller-ID on outgoing calls by dialing * 6 7 before you dial out.

A calling plan or prepaid balance is required to call outside the country. Dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.

When you have new messages, the Play key will blink. Press the Play key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.

There are three ways to check voicemail remotely:

1. Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.

2. Online: Listen to and manage your voicemail on the web.

3. Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier).

Pick up the phone connected to your Ooma Base Station and press the Play key. From the main menu, select option 2: “Change your settings,” then follow the instructions.

Press the Flash key on your handset, and you’ll get a new Ooma dialtone.

Press and hold the Fast Forward button or dial * 7 8 on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold the Fast Forward button again or dial * 7 9.

A blinking red logo indicates that your Ooma Base Station is not operational. It is normal for the logo to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:

• Verify that you have activated your device. If you plugged in your device before going through the activation process, try rebooting it now.

• For Ethernet installations: Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). Check that your Internet connection is working.

• For 4G LTE only installations: Try moving the Base Station and 4G adapter to a different location in your home. Use the mobile setup app to view the signal strength. Test different locations for optimum performance.

• Try rebooting your Base Station, modem, and router by pulling out the power and plugging them back in.

Check that the AC adapter is plugged in and power is being supplied to the device.

If the Ooma logo is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.

When Do Not Disturb is turned on, the Ooma logo will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the Fast Forward button or dial * 7 9 from your phone.

Check that the speaker hasn’t been turned off. Increase the volume level by pressing the volume adjustment key. The device will say what volume it has been set to.

Voice quality is dependent on the speed and quality of your Internet connection. For 4G LTE Only Installations, try moving the Base Station and 4G adapter to a different location in your home. Use the mobile setup app to view the signal strength. Test different locations for optimum performance.