FREE ENGLISH OOMA TELO AIR 2 (02) PDF USER GUIDE
FREE ENGLISH OOMA TELO AIR 2 (02) PDF USER MANUAL
FREE ENGLISH OOMA TELO AIR 2 (02) PDF OWNER GUIDE
FREE ENGLISH OOMA TELO AIR 2 (02) PDF OWNER MANUAL
FREE ENGLISH OOMA TELO AIR 2 (02) PDF REFERENCE GUIDE
FREE ENGLISH OOMA TELO AIR 2 (02) PDF INSTRUCTION GUIDE
FREE ENGLISH OOMA TELO AIR 2 (02) PDF REFERENCE MANUAL
FREE ENGLISH OOMA TELO AIR 2 (02) PDF INSTRUCTION MANUAL
FREE ENGLISH OOMA TELO AIR 2 (02) PDF OPERATING INSTRUCTIONS
CLICK HERE TO DOWNLOAD OOMA TELO AIR 2 (02) PDF MANUAL
If this is not the document you want for this product, click here to see if we have any other documents for this product.
OOMA TELO AIR 2 (02) PDF SUMMARY:
How do I connect to the internet?
You can connect to the internet using either a wired or wireless connection.
What are the advantages of a wired connection?
Wired connections are the easiest to set up and the most reliable.
What are the advantages of a wireless connection?
Wireless connections allow for flexible placement in the home and do not require an open Ethernet port on your router.
How do I set up a wired internet connection?
- Use the provided Ethernet cable to connect your Ooma Telo Air 2 to your home router. Insert one end of the cable into the INTERNET port on the back of the Telo Air 2.
- Connect the other end of the cable to an open port on your router.
- Plug the included AC adapter into the POWER port. The Ooma logo will blink red for a few minutes. When it turns blue, the Telo Air 2 is ready.
How do I set up a wireless internet connection?
- Download the Ooma Setup app on your iOS or Android smartphone.
- Visit the app store for your smartphone and search for Ooma Setup.
- Install and open the Ooma Setup app. Select the MANAGE AN EXISTING OOMA DEVICE option.
- The app will let you connect the Telo Air 2 to your home Wi-Fi network.
What do I need to log into the Ooma Setup app?
You will need your Ooma phone number and password to log into the Ooma Setup app. Your phone number was emailed to you when you registered for Ooma service.
What does it mean if the light on top of the device is blinking purple?
If your Telo needs a software upgrade, the light on top of the device will blink purple while it is downloading the newest version. This may take 5-10 minutes. Do not unplug the Telo while it is upgrading. It will automatically reboot after the upgrade is done.
How do I know when my Ooma Telo is ready to be used?
Your Ooma Telo is ready to be used once the light on top of the device is blue.
How do I confirm that my setup is complete?
Pick up the phone and listen for the Ooma dialtone to confirm that your setup is complete.
How do I place my first phone call?
Pick up the phone you connected to the Ooma Telo and dial just like you always do. Call a friend or family member and experience the quality of Ooma PureVoice™ technology.
How do I set up my voicemail?
Pick up the phone connected to the Ooma Telo and press the key on the Telo. The system will walk you through configuring your account and recording a personal greeting.
What can I do at My Ooma?
Access your online control panel at my.ooma.com. Here you’ll unlock the capabilities of your system:
- Check voicemail and call logs
- Configure preferences and set up advanced features
- Update your 911 address
- Purchase additional services and add-ons
How do I transfer my phone number?
In most areas, you can port your existing number to Ooma for a one-time fee. You must maintain your current phone service until the porting process is completed, which usually takes about 1-3 weeks. To check availability, to learn more, or to get started, please visit: my.ooma.com/port.
How do I make a call?
To place a call, pick up a phone connected to your Ooma Telo and dial a phone number.
How do I answer a call?
To answer a call, pick up the phone when it rings as you normally would.
How do I use call waiting?
Switch to a second incoming call by pressing the Flash key on your telephone handset. The current call will automatically be put on hold. To switch back, press the Flash key again.
How do I block caller-ID on outgoing calls?
Disable your caller-ID on outgoing calls by dialing * 6 7 before you dial out. To disable caller-ID for all calls, visit: my.ooma.com/privacy.
How do I make a 911 emergency call?
In case of an emergency, dial 9 1 1 to reach first responders. For your safety, always keep your address up-to-date at: my.ooma.com/address.
How do I set up 911 notifications?
Gain some peace of mind by setting up your Ooma system to send email or text message alerts whenever someone dials 911 from home. To set this up, go to: my.ooma.com/911.
How do I make international calls?
A calling plan or prepaid balance is required to call outside the country. Visit my.ooma.com/prepaid to get started. Then dial 0 1 1 followed by the country code and phone number. Your remaining time will be announced before the call completes.
How do I make a 411 call?
A prepaid balance is required for 411 calls.
How do I set up my PIN and record a personal greeting?
Pick up your phone and press the key on the Ooma Telo. The system will walk you through setting up your PIN and recording a personal greeting.
How do I listen to voicemail messages at home?
When you have new messages, the key will blink. Press the key to listen to your voicemail through the speaker. You can also listen to messages through your phone. Simply dial your own phone number and follow the voice prompts.
How can I check my voicemail remotely?
There are three ways to check voicemail remotely:
- Phone: Dial your Ooma number. When the call rolls to voicemail, press the * key and enter your PIN.
- Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox.
- Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail.
How do I change voicemail settings?
Pick up the phone connected to your Ooma Telo and press the key. From the main menu, select option 2: “Change your settings,” then follow the instructions.
How do I block telemarketers?
Personal and community blacklists have been designed to help you filter out telemarketers and other unwanted callers. To start blocking callers, visit: my.ooma.com/blacklists.
How do I choose a virtual number?
Select a number from almost any calling area for a home office or to make it easy for friends and family in another state to reach you. Get started at: my.ooma.com/numbers.
How do I identify callers?
Enhanced Caller-ID will look up the caller’s name from a national database so you’ll have more than just the number to go by.
How do I monitor my calls?
Listen in as your callers leave their voicemail. The message will be played through the speaker in your Telo. Only answer the phone if you decide you want to take the call.
How do I make two calls at once with Ooma Premier?
Press the Flash key on your handset, and you’ll get a new Ooma dialtone.
How do I forward my voicemail with Ooma Premier?
Forward your voicemail to email so you can listen to messages from your smartphone or computer. To set this up, go to: my.ooma.com/voicemail.
How do I forward calls to my cell phone with Ooma Premier?
Set up your Ooma Telo to forward calls to your cell phone. Choose to forward all calls, only when your Internet is down, or to ring your home phone and cell phone at the same time. Set this up any time at: my.ooma.com/calling.
How do I use Ooma on my smartphone?
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or 3G/4G data connection with the Ooma Mobile app. To get started, go to: my.ooma.com/mobile.
How do I turn off the ringer?
Just press and hold the >> button or dial * 7 8 on your phone and all your calls will roll straight to voicemail. To deactivate Do Not Disturb, press and hold >> again or dial * 7 9.
What does the Play Key do?
Press to hear your voicemail messages. Press again to stop playback. Key will blink when there are new messages.
What does the Fast Forward Key do?
During voicemail playback, press to skip to the next message. Press and hold to toggle Do Not Disturb.
What does the Rewind Key do?
During voicemail playback, press once to replay the current message, and twice to skip to the previous message. Press to adjust brightness of the status light.
What does the Delete Key do?
During voicemail playback, press to delete the current message.
What does the Volume Adjustment Key do?
Press to adjust the volume level.
What does the Page Key do?
Press to locate your Ooma handsets. Press-and-hold for three seconds to register a new cordless Ooma device such as an HD2 Handset or Linx.
What does a solid blue system status light mean?
Indicates that your Ooma service is working. You will hear the Ooma dial tone and all services are operational.
What does a solid purple system status light mean?
Indicates that your Ooma service is working and Do Not Disturb is enabled. All incoming calls will be directed to voicemail.
What does a blinking purple system status light mean?
Indicates that your Ooma Base Station is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Base Station when it is in this state.
What does a blinking red system status light mean?
Indicates that your Ooma service is not working. All services are unavailable. You will not hear any dial tone and will not be able to make or receive calls.
What does a white system status light mean?
Indicates that your Ooma Base Station is not powered on or that brightness is turned all the way down.
What should I do if the light is blinking red?
A blinking red light indicates that your Ooma Telo is not operational. It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is set up correctly:
- Verify that you have activated your device as described in STEP 1. If you plugged in your device before going through the activation process, try rebooting it now.
- For Ethernet installations: Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.
- For Wi-Fi installations: Try moving the Telo closer to your Wi-Fi router and repeating the directions on Page 5 to refresh your wireless setup. If you are unable to connect over Wi-Fi, follow the directions on Page 22 to connect your Telo to your router using Ethernet instead.
- Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.
- Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in.
What should I do if the light does not light up?
Check that the AC adapter is plugged in and power is being supplied to the device.
What should I do if I don’t hear the Ooma dial tone?
If the light is blue but you don’t hear a dial tone, check that your phone is correctly plugged into the PHONE port.
What should I do if incoming calls do not ring my home phone?
When it is turned on, the light will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial * 7 7 from your phone.
What should I do if I am unable to hear my messages?
Check that the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to.
What should I do if voice constantly breaks up?
Voice quality is dependent on the speed and quality of your Internet connection. For best results, Ooma recommends that you hardwire your Telo between the modem and router as shown on Page 22. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.
What are some add-ons for Ooma Telo?
- Ooma HD2 and HD3 Handset
- Ooma Linx
- Ooma Smart Home Security
- Ooma mobile app
How do I set up a Wi-Fi connection if I cannot use the mobile app?
- Power on your Telo Air 2 using the included AC cord. It is normal for the lights on the Telo to blink for a couple of minutes while it boots up.
- When the device has booted up, use the included Ethernet cable to connect a computer to the HOME port of the Telo.
- Open a browser on the computer connected to the Telo and navigate to setup.ooma.com, a special site embedded in your Telo.
- Click the Wireless tab on the left side of your screen. Follow the onscreen instructions to connect the Telo to your Wi-Fi network using your network name and password.
What should I do if my computer has Wi-Fi?
If the computer has Wi-Fi, it must be disabled. The computer must have a wired connection to the Telo.
How do I install the Telo between my modem and router?
- Find the Ethernet cable that connects your modem to your router.
- Unplug the modem end and plug into the HOME port of the Telo.
- Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
- Reboot your modem and router.
How do I install the Telo between my modem and PC?
- Find the Ethernet cable that connects your modem to your computer.
- Unplug the modem end and plug it into the HOME port of the Telo.
- Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
- Reboot your modem and computer.
Can I connect my fax machine to the Ooma Telo?
Yes, a standard phone splitter can be used to connect more than one device to the PHONE port.
Can I connect the Ooma Telo to the phone jacks in my home?
Yes, but you must first completely disconnect the phone company’s wiring outside of your house from the phone wiring inside of your house. Do not plug your Ooma Telo into your phone jacks before doing this. Please visit ooma.com/homedistribution before you proceed with connecting your Telo in this manner.
CLICK HERE TO DOWNLOAD OOMA TELO AIR 2 (02) PDF MANUAL