NETGEAR NIGHTHAWK LTE MOBILE MR1100 (01) PDF Document

You can use the Power button on your NETGEAR NIGHTHAWK LTE MOBILE MR1100 for several actions. The Power button is located on the upper side panel of the mobile router.

The status LED on your NETGEAR NIGHTHAWK LTE MOBILE MR1100 indicates the router’s connection status. The patterns have the following meanings:

The LCD screen on your NETGEAR NIGHTHAWK LTE MOBILE MR1100 displays the following information about the router’s status:

The rear panel of your NETGEAR NIGHTHAWK LTE MOBILE MR1100 includes the following ports and connectors:

USB type A port: Connect a USB storage device or charge a smartphone.

USB type C port: Connect the supplied USB type-C cable to recharge the battery or for a tethered connection to a computer.

Ethernet port: Connect an Ethernet device to this port to offload your mobile Internet data. The Ethernet connection speed is about 500 Mbps. When using an Ethernet connection, you can use the USB type C cable and AC adapter to recharge the battery. You cannot use an Ethernet connection and a tethered connection to access the router at the same time.

TS9 antenna connectors: Two SMK-TS9 connectors for an optional MIMO antenna.

To install the battery in your NETGEAR NIGHTHAWK LTE MOBILE MR1100, follow these steps:

1. Make sure that power to the mobile router is off.

2. Remove the cover on the bottom of the mobile router. Place your thumbs on the arrows on the cover and press down while sliding the cover up.

3. Align the battery connectors and insert the battery.

4. Replace the mobile router cover.

To power on your mobile router and see the WiFi details, follow these steps:

1. Press the Power button on your mobile router. The LED will light up blue.

2. To view the WiFi name and password, press and quickly release the Power button to toggle through the mobile router LCD displays.

To set up your NETGEAR NIGHTHAWK LTE MOBILE MR1100 using a web browser, follow these instructions:

1. Connect your computer to the mobile router’s WiFi network. To view the WiFi network name (SSID), press the mobile router’s Power button to navigate through the screens until the WiFi network name displays.

2. Launch a web browser on your computer.

3. Enter http://attwifimanager or http://192.168.1.1 in the address bar.

4. You will be prompted to change the password for the admin user name (default is attadmin) and to change the WiFi name and password.

5. Follow the onscreen instructions to complete the setup of your mobile router.

Using an external antenna may be recommended in areas of lower coverage to improve your device performance. MIMO Dual TS9 antennas are available. To connect them, carefully insert the connector into the TS9 antenna ports on the rear of the device to avoid damage.

To find and connect to your NETGEAR NIGHTHAWK LTE MOBILE MR1100’s WiFi network, follow these steps:

1. Make sure the mobile router is powered on (its LED is lit).

2. On your computer or mobile device, ensure WiFi is enabled and search for available WiFi networks.

The method to search for networks varies by device:

3. Select the WiFi name that is displayed on your mobile router’s screen.

4. Enter the WiFi password exactly as shown on the mobile router screen. The password is case-sensitive.

Your computer or mobile device will then connect to the WiFi network.

To create a tethered connection between your NETGEAR NIGHTHAWK LTE MOBILE MR1100 and a computer:

Attach one end of the USB (type C) cable to the mobile router and plug the other end into the USB port on your computer. Your computer should automatically connect to the mobile router’s LAN (local area network). The first time you connect this way, your computer might display notifications about detecting a new device.

When you are connected to the router’s network (either via WiFi or a tethered connection), you can access its settings through a web browser:

1. From a computer connected to your network, launch a web browser.

2. In the address bar, enter http://attwifimanager or http://192.168.1.1.

3. A login window will open. Enter the router’s user name and password. The user name is ‘admin’. The password is the one you set during initial setup. Both are case-sensitive.

The dashboard of the NETGEAR Mobile app displays several icons for managing your NETGEAR NIGHTHAWK LTE MOBILE MR1100. Here are their meanings:

Several factors affect the battery life of your NETGEAR NIGHTHAWK LTE MOBILE MR1100, including standby time, data throughput, signal strength, WiFi range, and usage of storage devices. To extend the battery life, you can use any of the following methods:

• Adjust WiFi settings.

• Adjust display settings.

• Remove the USB storage device when not in use.

• Remove the SD card when not in use.

You can recharge the battery of your NETGEAR NIGHTHAWK LTE MOBILE MR1100 from a wall socket or a computer’s USB port. Recharging from a wall socket is faster.

From a Wall Socket:

1. Attach one end of the micro USB cable to the connector on the mobile router and attach the other end to the included wall charger.

2. Plug the wall charger into a wall socket. The Battery bar on the LCD will indicate that the battery is charging.

From a Computer USB Port:

Attach one end of the micro USB cable to the mobile router and plug the other end into the USB port on your computer. The Battery bar on the LCD indicates that the battery is charging.

If your NETGEAR NIGHTHAWK LTE MOBILE MR1100 battery does not charge, check the following:

• Is the mobile router hot? If the router’s internal temperature rises above 45°C (due to low coverage, high data transfer, or a hot location), the battery may not charge due to safety limits. Let it cool down.

• Check connections: Make sure the USB cable and the AC wall charger are securely connected and working correctly.

• Check the wall socket: If the wall socket is controlled by a switch, make sure the switch is in the power-on position.

If you want the USB Type C cable to only charge your NETGEAR NIGHTHAWK LTE MOBILE MR1100 and not establish a data connection (for example, if you are using the Ethernet port), follow these steps:

1. From a computer connected to your network, launch a web browser.

2. Enter http://attwifimanager or http://192.168.1.1 and log in with your admin credentials.

3. Select Setup > Router Setup.

4. In the TETHERING section, from the “Use USB port for” dropdown menu, select Charge only.

Your settings will be saved. The router will now only charge via the USB-C cable without creating a tethered connection.

If your smartphone or another device is low on battery, you can use the Jump Boost feature of your NETGEAR NIGHTHAWK LTE MOBILE MR1100. Simply connect the device you want to charge to the router’s USB port A connector. The Jump Boost feature will begin automatically once the devices are connected.

You can change the LCD screen settings from a web browser or the NETGEAR Mobile app.

From a Web Browser:

1. Log in to the router’s web interface.

2. Select SETTINGS > Advanced Settings > Device.

3. To change the screen time-out, select the desired number of minutes.

4. To change the screen brightness, move the slider.

5. Click the Apply button.

From the NETGEAR Mobile App:

1. On your smartphone, connect to the router’s WiFi and launch the app.

2. Swipe down to see the dashboard and tap the Settings icon.

3. To change the screen time-out, select the desired number of minutes.

4. To change the screen brightness, move the slider.

Follow these tips for best practices for battery usage and care:

• Charge batteries in a room-temperature environment (between 68°F and 79° F or 20°C and 26°C).

• If a battery has a significantly shorter runtime than when it was new, it has reached the end of its life and should be replaced.

• All batteries degrade over time and will eventually need replacement.

• Store batteries in a cool, dark, dry place. Avoid direct sunlight and vehicles parked outdoors.

• Batteries may get warm during charging and discharging; this is normal.

• Use the AC adapter and USB cable that came with the device.

• Use the latest firmware and check for updates regularly.

• Streaming large amounts of data affects power consumption and reduces operating time.

Observe the following safety guidelines for your router’s battery:

• Stop using a battery if its case appears damaged, swollen, or compromised (leaking, odors, dents, corrosion, etc.).

• Do not expose batteries to fire or other heat-generating environments.

• Do not place the battery or device in areas that might get hot, such as near a heater, on a cooking surface, or in a fireplace.

• Do not get the battery or the device wet.

• Do not crush, puncture, or put high pressure on the battery, as this can cause an internal short circuit and overheating.

• Avoid dropping the battery or the device. If you suspect damage, replace it.

• When outside the device, do not let the battery contact metal objects like coins or jewelry.

• Do not disassemble, modify, or use a battery for anything other than its intended purpose.

You can view your estimated data usage in three ways:

On the Mobile Router LCD:

To wake the device, press the Power button. The LCD shows the estimated data usage for the current billing cycle.

From a Web Browser:

1. Log in to the router’s web interface at http://attwifimanager or http://192.168.1.1.

2. The dashboard displays the estimated data usage in the right pane.

From the NETGEAR Mobile App:

1. Connect your smartphone to the router’s WiFi network.

2. Launch the NETGEAR Mobile app. The app shows the estimated data usage for the current billing cycle on the main screen.

Data offloading lets you transfer the router’s Internet connection from mobile broadband to another WiFi or Ethernet connection, which can reduce your cellular data usage. You can enable it from a web browser or the mobile app.

To Enable WiFi Data Offloading (from a Web Browser):

1. Log in to the router’s web interface.

2. Select SETTINGS > Setup > Data Offloading.

3. Select the Enable check box and select the WiFi radio button.

4. Click Apply, then click Scan Network.

5. From the menu, select the WiFi network you want to offload to, enter its password when prompted, and click Continue.

To Enable Ethernet Data Offloading (from a Web Browser):

1. Log in to the router’s web interface.

2. Select SETTINGS > Setup > Data Offloading.

3. Select the Enable check box and select the Ethernet radio button.

4. Click the Apply button.

You can specify cellular network settings, including adding a custom Access Point Name (APN), through the web browser or mobile app.

From a Web Browser:

1. Log in to the router’s web interface.

2. Select SETTINGS > Advanced Settings > Cellular.

3. Change the settings as needed. To add an APN, click the ADD button, complete the fields, and click ADD again.

4. To make the new APN active, click the radio button next to its name, then click SAVE and Apply.

From the NETGEAR Mobile App:

1. Launch the app and go to the dashboard.

2. Tap Settings > Cellular.

3. Tap Domestic Data or International Roaming to turn them on or off.

4. To add an APN, tap APN, tap the + icon, complete the settings, and tap Add.

To connect to a corporate network using a VPN, you must first enable the VPN service on your router. Follow these steps:

1. From a computer connected to your network, log in to the router’s web interface.

2. Select SETTINGS > Advanced Settings > Other.

3. Select the VPN Service Enable check box.

4. Click the Apply button. Your settings are saved.

You can use access control to create a list of devices to be blocked from or allowed to access your mobile router.

From a Web Browser:

1. Log in to the router’s web interface.

2. Select SETTINGS > Security > Access Control.

3. Select the Enable check box.

4. In the Filter Type menu, select Allow List or Block List.

5. To add a device, click the ADD button and select the device.

6. To remove a device, select it and click the DELETE button.

You can return your mobile router to its factory settings using a web browser, the mobile app, or the physical Reset button.

From a Web Browser:

1. Log in to the router’s web interface.

2. Select SETTINGS > Administration > Factory Reset.

3. Click the Factory Reset button, then click Yes to confirm.

From the NETGEAR Mobile App:

1. Launch the app and go to the dashboard.

2. Tap Settings > Firmware.

3. Tap PERFORM FACTORY RESET, then tap YES.

Using the Reset Button:

1. Make sure the router’s LED is lit, indicating it has power.

2. Remove the cover on the bottom of the mobile router.

3. Locate the Reset button (leave the battery in place).

4. With a sharp object like a paperclip, press and hold the Reset button for five seconds.

5. Replace the cover on the back of the router.

You can reboot the mobile router from a web browser or the NETGEAR mobile app.

From a Web Browser:

1. Log in to the router’s web interface.

2. In the upper right corner, click the menu icon.

3. Select Reboot.

4. When prompted, click the REBOOT button.

From the NETGEAR Mobile App:

1. Launch the app and swipe down to view the dashboard.

2. Tap the Power icon.

3. Tap REBOOT DEVICE.

You can power off your NETGEAR NIGHTHAWK LTE MOBILE MR1100 manually, from a web browser, or from the mobile app.

• Manually: Press and hold the Power button on the device for a few seconds.

• From a Web Browser: Log in to the web interface, click the menu icon in the upper right, select Power Off, and click the SHUTDOWN button.

• From the NETGEAR Mobile App: Launch the app, go to the dashboard, tap the Power icon, and tap POWER OFF DEVICE.

If you are having problems connecting to your mobile router, try these suggestions:

• If using the NETGEAR Mobile app, make sure your smartphone is connected to the router’s WiFi network.

• Turn off your device, take the battery out, wait 10 seconds, put the battery back in, and turn your device on.

• Restart your computer.

• Turn off or temporarily disable any security programs or firewalls.

• Try using another computer or mobile device to connect. If it can connect, the problem is with the original device, not the mobile router.

If you are connected to the mobile router but cannot access the Internet, try the following suggestions:

• Check the display status on the LCD.

• Make sure that network coverage is available in your area.

• Make sure that your SIM card is active and enabled with data services.

• Wait one to two minutes for the mobile router to initialize.

• Confirm that your account is activated and that no other Internet connections are active.

• Switch your mobile router off and on, and restart your computer or WiFi device.

Data transfer speed depends on signal strength and interfering radio sources. Review the following possibilities:

• Check your signal strength and network type (for example, LTE 4G is generally faster than 3G).

• Check for WiFi interference by powering the mobile router off and on to find a better WiFi channel.

• Switch the WiFi channel from 2.4 GHz to 5 GHz.

• If the network signal is low, consider using external antennas.

The default admin login password is attadmin. If you changed the admin login password and cannot remember it, you must perform a factory reset to set the mobile router back to its factory defaults.

The steps for finding your computer’s IP address depend on its operating system.

For Windows 7, Vista, or XP:

1. Open the command prompt window (Select Start > Run, then enter ‘cmd’ or ‘command’ and click OK).

2. At the prompt, enter ‘ipconfig’ and press Enter.

3. Your IP address is listed for the entry that relates to the wireless network connection (e.g., under IPv4 Address).

For Windows 8:

1. In the Charms bar, click the Search icon and select Command Prompt.

2. At the prompt, enter ‘ipconfig’ and press Enter.

3. Your IP address is listed for the WiFi network connection entry.

For Mac OS X:

1. From the Apple menu, select System Preferences > Network.

2. Select the wireless adapter. The IP address is displayed in the right pane.

You need a device’s MAC address for features like MAC filtering. The steps to find it depend on the operating system.

For Windows 7, Vista, or XP:

1. Open the command prompt window.

2. At the prompt, enter ‘ipconfig /all’ and press Enter.

3. Write down the ‘Physical Address’ for the wireless network connection entry.

For Windows 8:

1. Open the Command Prompt.

2. At the prompt, enter ‘ipconfig /all’ and press Enter.

3. Write down the ‘Physical Address’ for the wireless network connection entry.

For Mac OS X:

1. From the Apple menu, select System Preferences > Network.

2. Select the wireless adapter, then select Advanced.

3. Select Ethernet. The Ethernet ID displayed is the MAC address.

If your mobile router does not connect to your service provider’s mobile broadband network, try these suggestions:

• Make sure that your SIM account is active. Contact your Internet service provider to check SIM status.

• If you use a prepaid SIM card, make sure that the account balance is positive.

• If it still does not connect, you might need to create or update the default connection profile. To do this, log into the web interface, go to SETTINGS > Advanced Settings > Cellular, and in the APN section, review your ISP settings. You may need to edit the existing profile or add a new one with the correct information from your provider.

The physical and environmental specifications are as follows:

Physical Dimensions:

Recommended Operating and Storage Temperatures:

The NETGEAR NIGHTHAWK LTE MOBILE MR1100 supports the following RF bands: