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What are the important safety precautions when using the KENWOOD KDC-BT378U?
To ensure proper and safe use of your KENWOOD KDC-BT378U, please observe the following precautions:
WARNING:
• Do not operate any function that takes your attention away from safe driving.
CAUTION:
• Volume setting: Adjust the volume so that you can hear sounds outside the car to prevent accidents. Lower the volume before playing digital sources to avoid damaging the speakers by a sudden increase in the output level.
• General:
• Avoid using an external device if it might hinder safe driving.
• Make sure all important data has been backed up. We shall bear no responsibility for any loss of recorded data.
• Never put or leave any metallic objects (such as coins or metal tools) inside the unit to prevent a short circuit.
• If a disc error occurs due to condensation on the laser lens, eject the disc and wait for the moisture to evaporate.
• Depending on the type of car, the antenna will automatically extend when you turn on the unit with the antenna control wire connected. Turn off the unit or change the source to STANDBY when parking in a low ceiling area.
How do I perform basic operations on the KENWOOD KDC-BT378U faceplate?
| To | On the faceplate |
|---|---|
| Turn on the power | Press the SRC button. |
| Turn off the power | Press and hold the SRC button. |
| Adjust the volume | Turn the volume knob. |
| Select a source | Press the SRC button repeatedly, or press the SRC button then turn the volume knob within 2 seconds. |
| Change the display information | Press the DISP button repeatedly. |
How do I attach, detach, and reset the KENWOOD KDC-BT378U?
Attach the faceplate:
Align the faceplate with the unit and click it into place.
Detach the faceplate:
Press the detach button, then pull the faceplate off.
How to reset:
After detaching the faceplate, press the reset button on the main unit within 5 seconds. This will reset the unit to its factory settings.
How do I perform the initial setup on the KENWOOD KDC-BT378U?
When you turn on the power for the first time, or after a factory reset, you need to perform the initial setup.
1. Select the display language and cancel the demonstration:
1. The display shows: “SEL LANGUAGE” → “PRESS” → “VOLUME KNOB”.
2. Turn the volume knob to select [ENG] (English) / [SPA] (Spanish) / [FRE] (French), then press the knob. [ENG] is the initial setup default.
3. The display then shows: “CANCEL DEMO” → “PRESS” → “VOLUME KNOB”.
4. Press the volume knob again. [YES] is selected for the initial setup.
5. Press the volume knob again. “DEMO OFF” appears.
2. Set the clock and date:
1. Press the volume knob to enter [FUNCTION].
2. Turn the volume knob to select [CLOCK], then press the knob.
3. To adjust the clock, turn the volume knob to select [CLOCK ADJUST], then press the knob.
4. Turn the volume knob to set the “Hour” then “Minute”, pressing the knob after each selection.
5. To set the clock format, turn the volume knob to select [CLOCK FORMAT], then press the knob. Select [12H] or [24H], then press the knob.
6. To set the date format, turn the volume knob to select [DATE FORMAT], then press the knob. Select [DD/MM/YY] or [MM/DD/YY], then press the knob.
7. To set the date, turn the volume knob to select [DATE SET], then press the knob. Set the “Day”, “Month”, and “Year” in order, pressing the knob after each selection.
8. Press and hold the back button to exit.
How can I change the other optional settings on my KENWOOD KDC-BT378U?
You can only set the following items while the unit is in STANDBY source.
1. Press the SRC button repeatedly to enter STANDBY.
2. Press the volume knob to enter [FUNCTION].
3. Turn the volume knob to select an item from the table below, then press the knob.
4. Repeat step 3 until the desired item is selected or activated.
5. Press and hold the back button to exit.
| Setting | Item | Selection |
|---|---|---|
| [DISPLAY] | [EASY MENU] | [ON]: [ZONE 1] illumination changes to white color when entering [FUNCTION]. [OFF]: [ZONE 1] illumination remains as [COLOR SELECT] color. |
| [TUNER SETTING] | [PRESET TYPE] | [NORMAL]: Memorizes one station for each preset button in each band (FM1/FM2/FM3/AM). [MIX]: Memorizes one station or SiriusXM channel for each preset button, regardless of the selected band or SiriusXM channel. |
| [SYSTEM] | [KEY BEEP] | [ON]: Activates the keypress tone. [OFF]: Deactivates. |
| [PANDORA SRC] | [ON]: Enables PANDORA/PANDORA BT in source selection. [OFF]: Disables. |
|
| [SPOTIFY SRC] | [ON]: Enables SPOTIFY/SPOTIFY BT in source selection. [OFF]: Disables. |
|
| [BT AUDIO SRC] | [ON]: Enables BT AUDIO in source selection. [OFF]: Disables. |
|
| [BUILT-IN AUX] | [ON]: Enables AUX in source selection. [OFF]: Disables. |
|
| [FACTORY RESET] | [YES]: Resets the settings to default (except the stored station). [NO]: Cancels. |
|
| [F/W UPDATE] | [UPDATE SYSTEM] | [YES]: Starts upgrading the firmware. [NO]: Cancels. |
| [CD READ] | [1]: Automatically distinguishes between audio file disc and music CD. [2]: Forces to play as a music CD. No sound can be heard if an audio file disc is played. |
|
| [ENGLISH] / [ESPANOL] / [FRANCAIS] | Select the display language for the [FUNCTION] menu and music information if applicable. Default is [ENGLISH]. | |
How do I operate the Radio tuner on the KENWOOD KDC-BT378U?
Search for a station:
1. Press SRC repeatedly to select RADIO.
2. Press BAND repeatedly to select FM1/FM2/FM3/AM.
3. Press the seek buttons (left/right arrows) to search for a station.
Store and select a station:
You can store up to 18 stations for FM and 6 stations for AM.
• To store a station: Press and hold one of the number buttons (1 to 6).
• To select a stored station: Press one of the number buttons (1 to 6).
What are the available Radio settings on the KENWOOD KDC-BT378U?
To access these settings, press the volume knob to enter [FUNCTION] while in the RADIO source.
| Setting | Item | Selection |
|---|---|---|
| [TUNER SETTING] | [SEEK MODE] | [AUTO1]: Automatically search for a station. [AUTO2]: Search for a preset station. [MANUAL]: Manually search for a station. |
| [AUTO MEMORY] | [YES]: Automatically starts memorizing 6 stations with good reception. [NO]: Cancels. (Selectable only if [NORMAL] is selected for [PRESET TYPE]). |
|
| [MONO SET] | [ON]: Improves the FM reception, but the stereo effect will be lost. [OFF]: Cancels. |
|
| [TI] | [ON]: Allows the unit to temporarily switch to Traffic Information if available. [OFF]: Cancels. |
|
| [PTY SEARCH] | Select the available Program Type, then press the seek buttons to start searching. | |
| [TIME SYNC] | [ON]: Synchronizes the unit’s time to the Radio Broadcast Data System station time. [OFF]: Cancels. |
How do I play music from a CD, USB device, or iPod/iPhone on the KENWOOD KDC-BT378U?
Connect your media:
• Insert a disc: Insert a disc with the label side up into the loading slot. The source changes to CD automatically and playback starts.
• Connect a USB device: Connect a USB storage device to the USB input terminal. The source changes to USB automatically and playback starts.
• Connect an iPod/iPhone: Connect your iPod/iPhone to the USB input terminal using an appropriate cable. The source changes to iPod USB automatically and playback starts. You can also connect via Bluetooth.
Playback Controls:
| To | On the faceplate |
|---|---|
| Play back/pause | Press button 6. |
| Reverse/Fast-forward | Press and hold the seek buttons (left/right arrows). |
| Select a track/file | Press the seek buttons (left/right arrows). |
| Select a folder (CD/USB) | Press the folder buttons (2/1). |
| Repeat play | Press button 4 repeatedly. Selections vary by source (e.g., TRACK REPEAT, FOLDER REPEAT, REPEAT ONE). |
| Random play | Press button 3 repeatedly. Selections vary by source (e.g., DISC RANDOM, FOLDER RANDOM, SHUFFLE ON). |
How do I search for music files on a USB device or iPod with the KENWOOD KDC-BT378U?
From a folder or list:
1. Press the search button (magnifying glass icon).
2. Turn the volume knob to select a folder/list, then press the knob.
3. Turn the volume knob to select a file, then press the knob. Playback starts.
Quick search (CD/USB source):
1. Press the search button.
2. Turn the volume knob to select a folder/list, then press the knob.
3. Turn the volume knob quickly to browse through the list quickly.
4. Turn the volume knob to select a file, then press the knob. Playback starts.
Skip search (iPod source):
This allows you to skip through a list at a preset rate.
1. Press the search button.
2. Turn the volume knob to select a list, then press the knob.
3. Press the seek buttons to search at a preset skip search ratio.
4. Turn the volume knob to select a file, then press the knob. Playback starts.
Alphabet search (iPod source):
1. Press the search button.
2. Turn the volume knob to select a list, then press the knob.
3. Turn the volume knob quickly to enter character search mode.
4. Turn the volume knob to select a character.
5. Press the seek buttons to move the entry position (up to 3 characters).
6. Press the volume knob to start searching.
7. Turn the volume knob to select a file, then press the knob. Playback starts.
How do I listen to Pandora on my KENWOOD KDC-BT378U?
You can listen to Pandora on an iPhone/iPod touch or Android device via Bluetooth.
Preparation:
• Install the latest version of the Pandora app on your device, create an account, and log in.
• Enable [PANDORA SRC] in the [SOURCE SELECT] menu.
Start listening:
1. Start the Pandora app on your device.
2. Connect your device via Bluetooth.
3. Press the SRC button repeatedly to select PANDORA BT. Broadcast starts automatically.
Pandora Controls:
| To | On the faceplate |
|---|---|
| Play back/pause | Press button 6. |
| Skip a track | Press the right seek button. |
| Select thumbs up or thumbs down | Press the folder buttons (2/1). If thumbs down is selected, the track is skipped. |
Create and store a new station:
1. Press the search button.
2. Turn the volume knob to select [NEW STATION], then press the knob.
3. Turn the volume knob to select [FROM ARTIST] or [FROM TRACK], then press the knob.
4. Press and hold one of the number buttons (3, 4, or 5) to store the new station.
How do I use Spotify on my KENWOOD KDC-BT378U?
You can listen to Spotify on an iPhone/iPod touch or Android device via Bluetooth.
Preparation:
• Install the latest version of the Spotify app on your device, create an account, and log in.
• Enable [SPOTIFY SRC] in the [SOURCE SELECT] menu.
Start listening:
1. Start the Spotify app on your device.
2. Connect your device via Bluetooth.
3. Press the SRC button repeatedly to select SPOTIFY BT. Broadcast starts automatically.
Spotify Controls:
| To | On the faceplate |
|---|---|
| Play back/pause | Press button 6. |
| Skip a track | Press the seek buttons. |
| Select thumbs up or thumbs down (Radio only) | Press the folder buttons (2/1). |
| Start radio | Press and hold button 5. |
| Repeat play (Playlists only) | Press button 4 repeatedly. |
| Random play (Playlists only) | Press button 3 repeatedly. |
Save favorite song information:
While listening to the Radio on Spotify, press and hold the volume knob. “SAVED” appears, and the song is stored to “Your Music” or “Your Library” on your Spotify account. Repeat to unsave.
How do I listen to SiriusXM Radio on my KENWOOD KDC-BT378U?
A SiriusXM Vehicle Tuner and Subscription are required.
Preparation:
1. Connect the optional SiriusXM Vehicle Tuner (commercially available).
2. Check your Radio ID for activation by tuning to Channel 0.
3. Activate the subscription through SiriusXM.
4. Press SRC repeatedly to select SIRIUS XM to start updating.
Start listening:
1. Press SRC repeatedly to select SIRIUS XM.
2. Press BAND repeatedly to select a band.
3. Press the search button.
4. Turn the volume knob to select a category, then press the knob.
5. Turn the volume knob to select a channel, then press the knob. You can also use the seek buttons to search for a channel manually.
How do I connect and use an auxiliary device with the KENWOOD KDC-BT378U?
Preparation:
Select [ON] for [BUILT-IN AUX] in the [SOURCE SELECT] menu.
Start listening:
1. Connect a portable audio player using a 3.5 mm stereo mini plug to the auxiliary input jack on the front of the unit.
2. Press SRC repeatedly to select AUX.
3. Turn on the portable audio player and start playback.
Set the name of the external device:
1. While listening to AUX, press the volume knob to enter [FUNCTION].
2. Turn the volume knob to select [SYSTEM], then press the knob.
3. Turn the volume knob to select [AUX NAME SET], then press the knob.
4. Turn the volume knob to select a name ([AUX], [DVD], [PORTABLE], [GAME], [VIDEO], [TV]), then press the knob.
5. Press and hold the back button to exit.
How do I set up and use the KENWOOD Remote application with my KENWOOD KDC-BT378U?
Preparation:
Install the latest version of the KENWOOD Remote application on your device before connecting.
Start using the application:
1. Start up the KENWOOD Remote application on your device.
2. Connect your device via Bluetooth to the KENWOOD KDC-BT378U.
3. Select the device to use from the [FUNCTION] menu. Access [REMOTE APP] -> [SELECT] and choose [ANDROID] or [IOS].
How do I pair and connect a Bluetooth device to my KENWOOD KDC-BT378U for the first time?
Before using Bluetooth, you must connect the supplied microphone to the microphone input jack on the rear panel.
1. Press the SRC button to turn on the unit.
2. Search for and select “KDC-BT378U” on your Bluetooth device.
3. “PAIRING” → “PASS XXXXXX” → “Device name” → “PRESS” → “VOLUME KNOB” appears on the display.
4. Press the volume knob to start pairing.
“PAIRING OK” appears when pairing is completed, and the Bluetooth connection is established automatically. The “BT1” and/or “BT2” indicator on the display window lights up.
How do I handle phone calls using the KENWOOD KDC-BT378U?
| To | On the faceplate |
|---|---|
| Answer an incoming call | Press the phone button, the volume knob, or one of the number buttons (1 to 6). |
| Reject an incoming call | Press the back button. |
| End a call | Press the back button. |
| Switch between hands-free and private talk modes | Press button 6 during a call. |
| Adjust the phone volume | Turn the volume knob during a call. (Range: 00 to 35) |
How do I make a call with the KENWOOD KDC-BT378U?
1. Press the phone button to enter Bluetooth mode.
2. Turn the volume knob to select a calling method, then press the knob:
• [CALL HISTORY]: Select a name or phone number from the list, then press the volume knob to call. “I” indicates a received call, “O” an outgoing call, and “M” a missed call.
• [PHONE BOOK]: Turn the volume knob quickly to enter alphabet search. Select a name, then a phone number, then press the volume knob to call.
• [NUMBER DIAL]: Turn the volume knob to select numbers (0-9) and characters (*, #, +). Press the seek buttons to move the cursor. After entering the number, press the volume knob to call.
• [VOICE]: Press the volume knob to activate your phone’s voice recognition. Speak the name of the contact you want to call.
3. To call a preset number, press one of the number buttons (1 to 6) in Bluetooth mode, then press the volume knob.
How do I listen to Bluetooth audio on the KENWOOD KDC-BT378U?
1. Press the SRC button repeatedly to select BT AUDIO.
2. Operate the audio player via Bluetooth to start playback.
Playback Controls:
| To | On the faceplate |
|---|---|
| Play back/pause | Press button 6. |
| Select group or folder | Press the folder buttons (2/1). |
| Reverse/Forward skip | Press the seek buttons (left/right arrows). |
| Reverse/Fast-forward | Press and hold the seek buttons (left/right arrows). |
How do I set up and use Amazon Alexa with my KENWOOD KDC-BT378U?
Preparation:
• Create an account at amazon.com or use the Alexa mobile app.
• Install the latest version of the Alexa mobile app on your device and log in.
• Enable the internet connection on your smartphone.
Setup for the first time (Android device):
1. Pair your device with this unit via Bluetooth.
2. Start up the Alexa mobile application on your device.
3. Search and select “KDC-BT378U” on the SETUP section of the Alexa mobile application to complete the one-time setup process.
Setup for the first time (iPhone/iPod touch):
1. Pair your device with this unit via Bluetooth.
2. Start up the Alexa mobile application on your device.
3. Press the VOICE button on the unit to enter ALEXA source.
4. Search and select “KDC-BT378U” on the SETUP section of the Alexa mobile application to complete the one-time setup process.
Basic Operations:
1. Once the Alexa connection is established, press the VOICE button on the unit to speak with Alexa. The display shows: “ALEXA” → “LISTENING…”.
2. Communicate with Alexa via the connected microphone. “THINKING…” appears while Alexa is processing, and “SPEAKING…” appears while Alexa is responding.
How do I adjust the Audio Settings on the KENWOOD KDC-BT378U?
1. Press the volume knob to enter [FUNCTION].
2. Turn the volume knob to select an item, then press the knob to enter its settings.
3. Repeat the process until the desired item is adjusted.
4. Press and hold the back button to exit.
Below is a list of available audio settings. Some settings may only be available for certain sources.
| Setting | Item | Description |
|---|---|---|
| [AUDIO CONTROL] | [SUB-W LEVEL] | Adjusts the subwoofer output level (-50 to +10). |
| [MANUAL EQ] | Adjusts your own sound settings for each source across 13 bands. | |
| [PRESET EQ] | Selects a preset equalizer: [NATURAL], [ROCK], [POPS], [EASY], [TOP40], [JAZZ], [POWERFUL], [USER]. | |
| [BASS BOOST] | Selects your preferred bass boost level ([LV1] to [LV5] or [OFF]). | |
| [SOUND EFFECT] | [SOUND RECNSTR] | Creates realistic sound by compensating for frequencies lost in compression ([ON]/[OFF]). |
| [SPACE ENHANCE] | Virtually enhances the sound space ([SML]/[MED]/[LRG] or [OFF]). | |
| [SND REALIZER] | Virtually makes the sound more realistic ([LV1]/[LV2]/[LV3] or [OFF]). | |
| [STAGE EQ] | Virtually adjusts the sound position heard from the speakers ([LOW]/[MID]/[HI] or [OFF]). | |
| [DRIVE EQ] | Boosts frequency to reduce outside noise from the car or tires ([ON]/[OFF]). | |
| [SPEAKER SIZE] | Selects the size of your connected speakers for optimum performance. | |
| [X’ OVER] | Adjusts crossover frequencies, slopes, and gains for tweeters, front, rear, and subwoofer outputs. | |
| [DTA SETTINGS] | Sets Digital Time Alignment by adjusting for speaker distance and gain to create a more suitable listening environment. | |
| [CAR SETTINGS] | Selects the car type to assist with DTA settings. |
How do I adjust the Display Settings on the KENWOOD KDC-BT378U?
1. Press the volume knob to enter [FUNCTION].
2. Turn the volume knob to select [DISPLAY], then press the knob.
3. Turn the volume knob to select an item from the table below, then press the knob to adjust.
4. Press and hold the back button to exit.
| Item | Selection / Description |
|---|---|
| [COLOR SELECT] | Selects illumination colors for [ALL ZONE], [ZONE 1], and [ZONE 2] separately. You can select a preset color or create a custom R/G/B color. |
| [DIMMER] | [ON]/[OFF]: Turns the dimmer on or off. [DIMMER TIME]: Sets the time to turn the dimmer on and off. |
| [BRIGHTNESS] | Sets the brightness level ([LVL00] to [LVL31]) for day and night separately. |
| [TEXT SCROLL] | [ONCE]: Scrolls the display information once. [AUTO]: Repeats scrolling at 5-second intervals. [OFF]: Cancels. |
| [CLOCK DISPLAY] | [ON]: The clock time is shown on the display even when the unit is turned off. [OFF]: Cancels. |
| [DEMO MODE] | [ON]: Activates the display demonstration automatically if no operation is done for about 15 seconds. [OFF]: Deactivates. |
What types of files and devices are compatible with the KENWOOD KDC-BT378U?
Playable Audio Files:
• For Disc: MP3 (.mp3), WMA (.wma), AAC (.aac)
• For USB: MP3 (.mp3), WMA (.wma), AAC (.aac, .m4a), WAV (.wav), FLAC (.flac)
Playable Disc Media:
• CD-R/CD-RW/CD-ROM
USB Devices:
• File system: FAT12, FAT16, FAT32
• You cannot connect a USB device via a USB hub.
• The unit cannot recognize a USB device whose rating is other than 5 V and exceeds 1.5 A.
iPod/iPhone:
• Made for: iPod touch (6th generation); iPhone 5S, 6, 6 Plus, 6S, 6S Plus, SE, 7, 7 Plus, 8, 8 Plus, X, XS, XS MAX, XR (iOS 12.1 or later)
How can I change the information displayed on the screen of my KENWOOD KDC-BT378U?
Each time you press the DISP button, the display information changes. If information is unavailable, “NO TEXT” or “NO INFO” may appear.
| Source name | Display information cycle |
|---|---|
| STANDBY | Source name → Date → back to the beginning |
| RADIO | Frequency → Date → back to the beginning (Additional info for RDS stations) |
| CD or USB | Song title/Artist → Album title/Artist → Folder name → File name → Playing time → Date → back to the beginning |
| iPod USB/iPod BT | Song title/Artist → Album title/Artist → Playing time → Date → back to the beginning |
| PANDORA/PANDORA BT | Station name → Shared/Radio → Title → Artist → Album title → Playing time → Date → back to the beginning |
| SPOTIFY/SPOTIFY BT | Context title → Song title → Artist → Album title → Playing time → Date → back to the beginning |
| SIRIUS XM | Channel number → Channel name → Artist → Song title → Content information → Category name → Date → back to the beginning |
| BT AUDIO/ALEXA | Song title/Artist → Album title/Artist → Playing time → Date → back to the beginning |
| AUX | Source name → Date → back to the beginning |
What should I do if my KENWOOD KDC-BT378U is not working correctly? (General/Radio)
| Symptom | Remedy |
|---|---|
| Sound cannot be heard. | • Adjust the volume to the optimum level. • Check the cords and connections. |
| “MISWIRING CHECK WIRING THEN PWR ON” appears. | Turn the power off, then check to be sure the terminals of the speaker wires are insulated properly. Turn the power on again. |
| Source cannot be selected. | Check the [SOURCE SELECT] setting. |
| Sound cannot be heard. The unit does not turn on. Information is incorrect. | Clean the connectors on the back of the faceplate. |
| The unit does not work at all. | Reset the unit. |
| Correct characters are not displayed. | This unit can only display uppercase letters, numbers, and a limited number of symbols. Depending on the display language you have selected, some characters may not be displayed correctly. |
| Radio reception is poor. Static noise while listening to the radio. | Connect the antenna firmly. |
What troubleshooting steps can I take for CD, USB, or iPod issues with my KENWOOD KDC-BT378U?
| Symptom / Message | Remedy |
|---|---|
| Disc cannot be ejected. | Press and hold the eject button to forcibly eject the disc. If this does not solve the problem, reset the unit. |
| Noise is generated. | Skip to another track or change the disc. |
| “READING” keeps flashing. | • Do not use too many hierarchical levels and folders. • Reload the disc or reattach the device (USB/iPod/iPhone). |
| “UNSUPPORTED DEVICE” appears. | • Check whether the connected USB device is compatible with this unit and ensure the file systems are in supported formats. • Reattach the USB device. |
| “USB ERROR” appears. | The USB port is drawing more power than the design limit. Turn the power off and unplug the USB device. Then, turn on the power and reattach the USB device. If this does not solve the problem, try another USB device. |
| The iPod/iPhone does not turn on or does not work. | • Check the connection between this unit and iPod/iPhone. • Disconnect and reset the iPod/iPhone using hard reset. |
| “NO DISC” | Insert a playable disc into the loading slot. |
| “TOC ERROR” | Make sure the disc is clean and inserted properly. |
| “NA FILE” | Make sure the media (disc/USB) contain supported audio files. |
| “NO MUSIC” | Connect a device (USB/iPod/iPhone) that contains playable audio files. |
| “iPod ERROR” | • Reconnect the iPod. • Reset the iPod. |
Why am I having issues with Pandora, Spotify, or SiriusXM on my KENWOOD KDC-BT378U?
| Source | Symptom / Message | Remedy |
|---|---|---|
| Pandora | “CONNECT ERROR” | Communication is unstable. |
| “RATING ERROR” | Registration of thumbs up/thumbs down has failed due to insufficient network connectivity. | |
| “CHECK DEVICE” | Check the Pandora application on your device. | |
| “UPGRADE APP” | Make sure you have installed the latest version of the Pandora application on your device. | |
| Spotify | “DISCONNECTED” | USB is disconnected from the head unit. Please make sure the device is connected properly through USB. |
| “CHECK APP” | The Spotify application is not connected properly or user is not logged in. End the Spotify application and restart. Then, log in to your Spotify account. | |
| SiriusXM® Radio | “CH LOCKED LOCK CODE?” | The selected channel is locked. Enter the correct pass code to unlock. |
| “CH UNAVAIL” | The selected channel is unavailable. | |
| “CHECK ANTENNA” | Check that the antenna and its connection are in good condition. | |
| “CHECK TUNER” | Make sure the SiriusXM Vehicle Tuner is connected to the unit. |
How can I troubleshoot Bluetooth connectivity and sound quality issues on my KENWOOD KDC-BT378U?
| Symptom / Message | Remedy |
|---|---|
| No Bluetooth device is detected. | • Search from the Bluetooth device again. • Reset the unit. |
| Bluetooth pairing cannot be made. | • Make sure you have entered the same PIN code to both the unit and Bluetooth device. • Delete pairing information from both the unit and the Bluetooth device, then perform pairing again. |
| Echo or noise is heard during a phone conversation. | • Adjust the microphone unit’s position. • Check the [ECHO CANCEL] setting. |
| Phone sound quality is poor. | • Reduce the distance between the unit and the Bluetooth device. • Move the car to a place where you can get a better signal reception. |
| Sound is being interrupted or skipped during playback of a Bluetooth audio player. | • Reduce the distance between the unit and the Bluetooth audio player. • Turn off, then turn on the unit and try to connect again. • Other Bluetooth devices might be trying to connect to the unit. |
| The connected Bluetooth audio player cannot be controlled. | • Check whether the connected Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP). • Disconnect and connect the Bluetooth player again. |
| “ERROR” | Try the operation again. If “ERROR” appears again, check if the device supports the function you have tried. |
| “HF ERROR XX” / “BT ERROR” | Reset the unit and try the operation again. If this does not solve the problem, consult your nearest service center. |
What should I do if Amazon Alexa is not working on my KENWOOD KDC-BT378U?
| Symptom | Remedy |
|---|---|
| No response from Alexa after the voice input. | Amazon cloud was unable to analyze the voice input. |
| Wrong response from Alexa. | Alexa misunderstood what was said or did not catch the entire request or sentence spoken. Please try again. |
| “DISCONNECTED” | Be sure to connect your smartphone to the unit via Bluetooth. |
| Not able to connect or reconnect to Alexa mobile application. | • Be sure the audio device is connected via Bluetooth. Select the audio device from [AUDIO SELECT] in [BT MODE]. • Perform the one-time setup process again. • Turn off, then turn on the unit and try to connect again. • For iOS device, make sure Alexa source or iPod BT source is selected. |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
CLICK HERE TO DOWNLOAD KENWOOD KDC-BT378U (01) PDF DOCUMENT