INGENICO DESK-5000 (01) PDF Document

According to the model, the following items are included in the packaging box for your INGENICO DESK-5000:

• The terminal equipped with its paper roll

• The power supply with its cable connection (according to the national needs)

• The cable connection for the telephone or Ethernet network

• This installation guide

Please follow these safety recommendations when using your INGENICO DESK-5000:

Power on/Power down – Emergency stop

To power on or power down the terminal, connect or disconnect the power supply from the electric outlet.

Lithium battery cell

The terminal is fitted with a lithium battery cell which is not accessible to the user. Only a qualified technician is authorized to open the unit and change this component.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible;

• Must meet standards and regulations in the country of use;

• For type A plug, the protection of the installation must be set to 20 A.

• Except for Norway do not connect on an IT electrical network.

Telephone network

The phone network must comply with standards and regulations in the country of use.

Explosion areas

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances

According to the model your terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

Bottom side compartment trapdoor

Located under the terminal, it must be in place during normal operation of the terminal.

If you have an urgent call to make when the terminal hangs on the line, perform one of the following actions to get a dial tone:

Place the handset in the hang-up position and:

• Press the red key (=cancel)

Or

• disconnect the power supply from the mains

Or

• disconnect the terminal telephone connector from the telephone line socket, and place the telephone connector into the telephone line socket.

You will get a dial tone within 6 seconds.

Your INGENICO DESK-5000 device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal, and regularly after receipt, you should check for signs of tampering of the equipment. You should check, for example:

• that the keypad is firmly in place;

• that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal.

Such checks would provide warning of any unauthorized modifications to your terminal. Your terminal detects any “tampered state”. In this state, the terminal will repeatedly flash the message “Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.

Ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without a PIN shield, but it must be installed in the following manner:

a) The device must be angled at 45 or more, so that oversight of the PIN entry from the rear of the device is not possible.

b) The device must either be fitted in a swivel stand so that the customer can position the device in the best angle to prevent oversight or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.

c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.

d) The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.

e) The terminal is exclusively made for indoor use. If the above conditions are not fulfilled, the device with PIN shield must be used.

All connections are on the rear of the terminal, protected by a down side trapdoor. Depending on your model, the following connections are available:

• Power Supply

• Telephone (Optional)

• Serial Link RS232

• Ethernet Link (Optional) 10/100 BaseT

• USB Host / Slave

• 2nd Serial Link RS232 (Optional)

• µSD (Optional)

• SIM 1 & 2 (Optional)

• SAM 1 & 2

• SAM 3 (Optional)

Opening down-side trapdoor

1. Unclip the trapdoor by pushing on the clip with your finger.

2. Then lift the trapdoor rearward to remove it.

Closing down-side trapdoor

1. To close the trapdoor, start by landing the trapdoor on to the bottom casing.

2. Manage a 5/6mm distance for clip insertion.

3. Then push and clip it.

Perform the following operations with the terminal powered off:

1. Open the down side trapdoor then unclip the cables hook.

2. Plug the telephone line, equipped if necessary with a country-specific converter, to the telephone network.

3. Connect the other end to the terminal telephone connection. The telephone is not required for the terminal to operate.

4. Optionally plug in other cables (Ethernet, RS232, USB…).

5. Plug the PSU power lead into the power socket on the terminal.

6. Clips the cables-hook part to secure the cable paths, then close the down side trapdoor.

7. Plug the power supply into the mains.

Before starting, switch off the terminal by disconnecting the power supply. Do not use any tools when installing or removing the SAM card.

1. Open the down side trapdoor.

2. Insert the SAM Card into the slot marked (1) or (2). Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

3. Close the down side trapdoor.

It is suggested to use a piece of adhesive previously pasted on both sides of the SAM for easy removal.

Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert completely the MicroSD Card into the slot marked (MicroSD). The MicroSD Card must be positioned with its back side up, as indicated by the marking.

3. To remove the MicroSD Card, push on it with a touch panel pencil.

4. Close the down side trapdoor.

Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert the SIM GPRS into the slot marked (SIM1). Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

3. Close the down side trapdoor.

Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert the SIM GPRS into the slot marked (SIM2). Ensure the card is inserted correctly. The insertion position for the SIM corner (engraved on the terminal) must be located as shown on the figure.

3. Do not force the insertion. Once positioned, the SIM GPRS is not fully inserted; this is normal.

4. Close the down side trapdoor.

Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert the SAM Card into the slot marked (3). Ensure the card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

3. Close the down side trapdoor.

When the paper roll is nearing the end, a red line will appear on the paper. Use only paper approved by the manufacturer (diameter 40 mm).

1. Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear. Do not force the cover against the cables.

2. Insert the paper roll in the compartment following the directions shown on the figure.

3. Pull the paper up to the top of the terminal and hold it in this position.

4. Maintain the paper and close the lid.

5. Press the top of the lid in the centre as shown by the arrow, until it clips into position.

ADVICE: If you are inserting a new paper roll, remove the first complete turn as this sensitive surface could be damaged during shipment.

The keys on your INGENICO DESK-5000 have the following functions:

1. NAVIGATION keys: Keys F1, F2, F3, F4 for menu navigation.

2. Ingenico key: Special function key.

3. CANCEL key (red): Cancels the current operation.

4. CLEAR key (yellow) / Feed paper (long press): Clears the last entry or feeds paper if pressed long.

5. VALIDATION key (green): Confirms the current operation.

6. Dot key: Enters a decimal point.

Contrast management is only available for B&W displays; it is not available for the color display.

If you wish to increase or decrease the contrast of the characters displayed on screen, press simultaneously on the dot key and the minus key to decrease the contrast, or the dot key and the plus key to increase it. Keep pressing the keys as long as necessary.

Insert the card manually in the driver, with the magstripe facing the main body of the terminal. Swipe the card with a constant speed, not too slowly and not too fast, to maximize reading efficiency.

Chip Cards should be inserted into your terminal as illustrated, with the chip facing up and into the card reader.

1. Bring the card firmly up to the active zone (at about 1cm) above the contactless logo located on the paper trapdoor button.

2. Keep the card close to the contactless logo during the transaction.

Your INGENICO DESK-5000 provides four contactless status lights:

• When a contactless transaction is started, the first (left hand) status light will be lit steadily; this indicates that the contactless function is in use but a card is not being read.

• When a contactless card is presented to the active zone during a transaction, the second, third, and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.

The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:

• storage in hot wet places (near an air-conditioner, humidity higher than 85%)

• exposure to sunlight or ultraviolet for long periods

• contact with organic solvents (solvent type adhesive)

• direct contact with materials containing plasticizers (PVC transparent folders or envelopes)

• direct contact with «diazo» papers

• direct contact with water

• Rubbing or pressing the paper too strongly

First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are:

• Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes kit is strongly recommended (ref: 296118801).

• Do not clean the electrical connections.

CAUTION: Do not use in any case, solvents, detergents or abrasive products. Those materials might damage the plastic or electrical contacts.

• Use the original packaging for any unit or stored.

• Disconnect all cables from the terminal during the transport.

• Avoid exposing the terminal to the direct rays of the sun.

• Do not put anything into the slot of the smart card reader.

• Check the power supply and telephone line cables

• Check for electrical power network

• Check that the tone of the phone line is free

• Check the configuration of the phone line and number to call

• Get support from technical

• Check that the magnetic card is passed correctly (with magstripe facing the main body of the terminal)

• Swipe again the card with constant speed, not too slow not too fast.

• Verify that the magnetic strip is not damaged, grooved or cracked

• Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction

• Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual

• Check the type of paper used (thermal paper must be used)

• Verify thermal paper sensitive side.

This product is labeled in accordance with European Directives concerning Waste Electrical and Electronic Equipment (WEEE) and Batteries and Accumulators. The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled.

Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to assure a proper disposal and recycling.

~ (Alternating current): This marking indicates that the product operates with an alternating current (AC) source (mains). It is completed by afferent values (voltage, frequency and max current).

— (Direct current): This marking indicates that your terminal is suitable for direct current (DC) only. It is completed by afferent values (voltage, and max current).

VI: This marking indicates power supply meets the energy efficiency level VI requirements.

□ (Class II product): Marking for Class II product. Such product does not require a safety connection to electrical earth.

⌂ (Indoor use only): For Indoor use only.

-+ (Polarity): Output plug is Positive (+) and the barrel (ring) of the output plug is Negative (-)

LPS: This marking indicates power supply meets limited power source safety requirements.

📞 (Telephone line): This marking is apposed on to connector for telephone line connection.

⚡ (Power supply output): This marking is apposed on to connector for power supply output cable connection.