INGENICO DESK-3200 (01) PDF Document

According to the model, the following items are included in the packaging box with your INGENICO DESK-3200 (including optional accessories):

• The terminal equipped with its paper roll

• The power supply with its cable connection (according to the national needs).

• The cable connection for the telephone or Ethernet network

• This installation guide

The power supply unit provided with your equipment is specially designed for it. Do not use any other power supply.

To power on or power down the INGENICO DESK-3200 terminal, connect or disconnect the power supply from the electric outlet.

The electrical outlet for the INGENICO DESK-3200 must meet the following criteria:

• Must be installed near the equipment and easily accessible;

• Must meet standards and regulations in the country of use;

• For type A plug, the protection of the installation must be set to 20 A.

• Except for Norway do not connect on an IT electrical network.

Yes, there are restrictions for certain areas. Please adhere to the following guidelines:

Explosion areas:

Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Electronic health appliances:

According to the model, your INGENICO DESK-3200 terminal could be a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

If you have an urgent call to make when the terminal hangs on the line, place the handset in the hang up position and perform one of the following actions to get a dial tone:

• Press the red key (=cancel)

• Disconnect the power supply from the mains

• Disconnect the terminal telephone connector from the telephone line socket, and place the telephone connector into the telephone line socket.

You should get a dial tone within 6 seconds.

Your INGENICO DESK-3200 device fulfils current applicable PCI PTS security requirements. Upon receipt of your terminal, and regularly after receipt, you should check for signs of tampering of the equipment. For example:

• Check that the keypad is firmly in place.

• Check that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip card reader, or any other part of your terminal.

Such checks provide warning of any unauthorized modifications. Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash the message ”Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.

Ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

Positioning of the terminal on the check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible.

• Installing the device on an adjustable stand must be in such a way that consumers can swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult.

• Position in-store security cameras such that the PIN-entry keypad is not visible.

• NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

If the device is to be used in a situation where it is not possible for the cardholder to pick up and shield their PIN entry themselves, the device may be used without a PIN shield, but it must be installed in the following manner:

a) The device must be angled at 45 degrees or more, so that oversight of the PIN entry from the rear of the device is not possible.

b) The device must either be fitted in a swivel stand so that the customer can position the device in the best angle to prevent oversight, or the device must be fixed in the best possible position to prevent oversight if such a generic position exists in the specific environment to which the device is installed.

c) The device environment must be accompanied with conspicuous notices and educational material which informs the customer to shield their PIN during PIN entry.

d) The device must be deployed so that oversight from other customers, either in different payment lanes, or in other areas of the shopping environment, is prevented. This may be achieved through the placement of the lanes and device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, it may be achieved by the environment in which the device is installed, so that the checkout itself shields the PIN entry process.

e) The terminal is exclusively made for indoor use. If the above conditions are not fulfilled, the device with a PIN shield must be used.

Power supply unit (wall mounted)

3A Desktop power supply unit

4A Desktop power supply unit

Operating conditions

Storage conditions

All connections are on the rear of the terminal, protected by a down side trapdoor. Depending on the model, the available connections are:

• Power Supply

• Telephone (Optional)

• Serial Link RS232 (COM)

• 2nd Serial Link RS232 (Optional) (COM 2)

• Ethernet Link (Optional) 10/100 BaseT

• USB Host / USB Host/Slave

• µSD (Optional)

• SIM 1 & 2 (Optional)

• SAM 1 & 2

• SAM 3 (Optional)

Opening down-side trapdoor

1. Unclip the trapdoor by pushing on the clip with your finger.

2. Lift the trapdoor rearward to remove it.

Closing down-side trapdoor

1. To close the trapdoor, start by landing the trapdoor on to the bottom casing.

2. Manage a 5/6mm distance for clip insertion.

3. Push and clip it into place.

WARNING: Connecting is to be made when the terminal is powered off.

1. Open the down side trapdoor then unclip the cables hook.

2. Plug the telephone line into the terminal’s telephone connection port.

3. Connect the other end to the telephone network.

4. Optionally plug other cables (Ethernet, RS232, USB…).

5. Plug the PSU power lead into the power socket on the terminal.

6. Clip the cables-hook part to secure the cables path, then close the down side trapdoor.

7. Plug the power supply into the mains.

CAUTION: Before starting, switch off the terminal by disconnecting the power supply. Do not use any tools when installing or removing the SAM Card.

1. Open the down side trapdoor.

2. Insert the SAM Card into the slot marked (1) or (2).

3. Take care to ensure that the SAM Card is inserted in the correct manner. The cut corner must be positioned as indicated on the figure inside the compartment.

4. Close the down side trapdoor.

ADVICE: We suggest you to use a piece of adhesive previously pasted on both sides of the SAM as shown in the user guide for easy removal.

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert completely the MicroSD Card into the slot marked (MicroSD). The MicroSD Card must be back side positioned as indicated on the marking.

3. To remove the MicroSD Card, push on it with a touch panel pencil.

4. Close the down side trapdoor.

CAUTION: Before starting, switch off the terminal by disconnecting the power supply.

1. Open the down side trapdoor.

2. Insert the SIM GPRS into the slot marked (SIM1) or (SIM2).

3. Take care to ensure that the SIM is inserted in the correct manner. The cut corner must be positioned as indicated on the figure.

4. Do not force the insertion. Once positioned, the SIM GPRS is not fully inserted; this is normal.

5. Close the down side trapdoor.

CAUTION: Use only paper approved by the manufacturer (diameter 40 mm). Use of unsuitable paper is likely to damage the printer of your terminal.

1. Open the paper compartment by lifting the catch located at the rear of the terminal and drag the cover to the rear. Do not force the cover against the cables.

2. Insert the paper roll in the compartment following the directions shown in the diagram inside.

3. Pull the paper up to the top of the terminal and hold it in this position.

4. Maintain the paper and close the lid.

5. Press the top of the lid in the centre until it clips into position.

ADVICE: If you are inserting a new paper roll, remove the first complete turn (this first turn of sensitive surface could be damaged during shipment).

1. NAVIGATION keys: Used to navigate through menus and options.

2. Ingenico key: Functionality may vary depending on the application.

3. CANCEL key (red): Cancels the current operation or transaction.

4. CLEAR key (yellow): Clears the last character entered. A long press will feed the paper.

5. VALIDATION key (green): Confirms the current operation or selection.

6. Dot key: Used for entering a decimal point.

This function is for B&W display only; there is no contrast management for the Color display.

If you wish to increase or decrease the contrast of the characters displayed on screen, press simultaneously on the (dot key) and the key above the ‘1’ to decrease the contrast, or the (dot key) and the key above the ‘3’ to increase it. Keep pressing the keys as long as necessary.

Swiping a magnetic stripe card:

• Insert the card manually in the driver, with the magstripe facing the main body of the terminal.

• Swipe the card with constant speed, not too slowly and not too fast, to maximize the reading efficiency and avoid annoying repetitions.

Inserting a chip card:

• Chip Cards should be inserted into your terminal as illustrated, with the chip facing up and into the card reader.

1. Bring the card firmly up to the active zone above (at about 1cm) the contactless logo located on the paper trapdoor button.

2. Keep the card close to the contactless logo during the transaction.

Your contactless terminal provides four contactless status lights located on the display/lens:

• When a contactless transaction is started, the first (left hand) status light will be lit steadily; this indicates that the contactless is in use but a card is not being read.

• When a contactless card is presented to the active zone, the second, third, and fourth status lights will be lit in turn. The card read is successful when all four status lights are lit and a confirmation tone can be heard.

CAUTION: Do not stick any conductive label on to the contactless active zone. It can seriously decrease contactless efficiency.

The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid:

• storage in hot wet places (near to air-conditioner, humidity higher than 85%)

• exposure to sunlight or ultraviolet for long periods

• contact with organic solvents (solvent type adhesive)

• direct contact with materials containing plasticizers (PVC transparent folders or envelopes)

• direct contact with «diazo» papers

• direct contact with water

• Rubbing or pressing the paper too strongly

CAUTION: Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected.

First of all, unplug all the wires from the terminal. Good rules for proper cleaning are:

• Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. Manufacturer wipes kit is strongly recommended (ref: 296118801).

• Do not clean the electrical connections.

CAUTION: Do not use in any case, solvents, detergents or abrasive products. Those materials might damage the plastic or electrical contacts.

• Use the original packaging for any unit or stored.

• Disconnect all cables from the terminal during the transport.

• Avoid exposing the terminal to the direct rays of the sun.

• Do not put anything into the slot of the smart card reader.

The terminal does not turn on or does not connect to the telephone line

• Check the power supply and telephone line cables

• Check for electrical power network

The terminal fails to establish a telephone connection

• Check that the tone of the phone line is free

• Check the configuration of the phone line and number to call

• Get support from technical

Cards are not read

• Check that the magnetic card is passed correctly (with magstripe facing the main body of the terminal)

• Swipe again the card with constant speed, not too slow not too fast.

• Verify that the magnetic strip is not damaged, grooved or cracked

• Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction

The ticket is not printed

• Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual

• Check the type of paper used (thermal paper must be used)

• Verify thermal paper sensitive side.

This device complies with Part 15 of the FCC Rules and Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions:

(1) This device may not cause harmful interference, and

(2) This device must accept any interference received, including interference that may cause undesired operation.

This device complies with FCC and ISED radiation exposure limits set forth for general population (uncontrolled exposure). This device has been tested according to the RF exposure guidelines for typical hand-held operation in direct contact (0 cm distance) to the user’s hands and must not be collocated or operating in conjunction with any other antenna or transmitter. Use of this device with an accessory in order to be worn and operated on user’s body is strictly prohibited and will invalidate the certifications obtained for FCC and ISED.

No changes shall be made to the equipment without the permission of Ingenico as this may void the user’s authority to operate the equipment.