HP LASERJET MANAGED E50145 (01) PDF MANUAL

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HP LASERJET MANAGED E50145 (01) PDF SUMMARY:

What is the purpose of this document?

This document provides information on printer theory of operation and how to solve printer problems. For printer part removal, replacement, and exploded parts diagrams, refer to the Repair Manual.

Where can channel partners find additional service and support information?

Channel partners can go to partner.hp.com, select Services & Support, then Services Delivery, then Technical Support, and finally Technical Documentation to access the HP Web-based Interactive Search Engine (WISE).

What kind of information can be found on WISE?

Information available includes service manuals, service advisories, up-to-date control panel message (CPMD) troubleshooting, solutions for printer issues and emerging issues, remove and replace part instructions and videos, install and configure instructions, printer specifications, and warranty and regulatory information.

What are the basic systems involved in printer operation?

The basic printer operation comprises the engine-control system, the laser/scanner system, the image-formation system, and the pickup, feed, and delivery system.

What does the engine-control system include?

The engine-control system includes the high-voltage and low-voltage power supplies (HVPS and LVPS), fuser control circuits, and the DC controller printed circuit assembly (PCA).

What is the role of the laser/scanner system?

The laser/scanner system forms the latent image on the photosensitive drum.

What is the function of the image-formation system?

The image-formation system transfers a toner image onto the paper.

What does the pickup, feed, and delivery system do?

This system uses rollers and belts to transport the paper through the printer.

What happens during the “Waiting” period in the printer’s sequence of operation?

During the waiting period, which starts when the power is turned on or the printer exits Sleep mode, the printer heats the fuser film, detects the toner cartridge, rotates and stops each motor and fan, and cleans the transfer roller.

What occurs during the “Standby” period?

In standby, the printer is in the Ready state and may enter Sleep mode if commanded by the formatter. The fans may rotate and stop.

What actions take place during the “Initial rotation” period?

During initial rotation, the printer rotates each motor and fan, activates the high-voltage power supply, prepares the laser/scanner unit, and warms the fuser to the correct temperature.

What activities occur during the “Printing” period?

During printing, the image is formed on the photosensitive drum, toner is transferred to the paper, and the toner image is fused onto the paper.

What steps are performed during the “Last rotation” period?

In the last rotation, the printer stops each motor and fan, stops the high-voltage power supply and laser/scanner unit, and turns off the fuser heater.

What functions does the formatter perform?

The formatter controls sleep mode, receives and processes print data, monitors control panel functions, develops and coordinates data placement and timing with the DC controller PCA, stores font information, and communicates with the host computer.

What is Sleep mode and how does it work (all except M501)?

Sleep mode conserves power when the printer is idle. The printer retains settings, fonts, and macros. The default setting enables Sleep mode after a 30-second idle time. The printer firmware uses timers and sleep settings to manage power states.

What are the different power states the printer can be in (all except M501)?

The power states, from most to least power consumption, are Active, Shallow sleep, Sleep, Deep sleep, and Off.

How does the printer exit Sleep mode (all except M501)?

The printer exits Sleep mode when it receives a print job or valid data, a control-panel button is pressed, a cover or door is opened, the engine-test switch is pressed, or a paper tray (other than Tray 1) is opened. Note that opening a paper tray will not cause the printer to exit Sleep mode if it is in deep sleep.

What is Sleep delay mode (M501)?

In sleep delay mode, the control-panel backlight is turned off, but the printer retains all printer settings, downloaded fonts, and macros. The default setting is a 5-minute idle time.

How does the printer exit sleep delay mode (M501)?

The printer exits sleep delay mode when a print job is received, the control panel is touched, or a tray is opened.

How do you select the Sleep/Auto Off delay time (M501)?

  1. On the printer control panel, press the OK button.
  2. Open the following menus: System Setup, Energy Settings, Sleep/Auto Off After.
  3. Use the arrow keys to select the time for the Sleep/Auto Off delay, and then press the OK button.

What is Printer Job Language (PJL)?

PJL is an integral part of printer configuration, used with standard printer command language (PCL) and PostScript (PS). It enables two-way communication, dynamic I/O switching, context-sensitive switching, and isolation of print environment settings.

What is Printer Management Language (PML)?

PML allows remote configuration of the printer and status read-back from the printer through the I/O ports.

What are the different types of control panels available on these printers?

The M501n and M501dn have a 2-line backlit control panel. The M506n and M506dn have a 4-line backlit control panel. The M506x, M507x, and E50145dn have a 10.9 cm (4.3 in) full-color touchscreen. The M507n and M507dn have a 6.9 cm (2.7 in) QVGA LCD color control panel. The M527, M528, and E52645 models have a 20.3 cm (8 in) full-color touchscreen.

What is the easy-access USB port used for (all except M501)?

The easy-access USB port allows printing files directly from a USB flash drive without using a computer.

What file types are supported by the easy-access USB port (all except M501)?

Supported file types include .pdf, .jpg, .prn, .cht, .pxl, .pcl, .ps, .doc, .docx, .ppt and .pptx.

How can you enable the USB port for easy-access USB printing (all except M501)?

Follow the instructions in the printer user guide to enable the USB port.

Which models have wireless capabilities?

The M506x/M507x and M527z/M528z models contain a wireless card for wireless direct printing. Note: This card does not enable the printer to connect to the network.

What is Low End Data Model (LEDM) (M501)?

The low-end data model (LEDM) provides one consistent data representation method and defines the dynamic and capabilities tickets shared between clients and devices, as well as the access protocol, event, security, and discovery methods.

What is Advanced Control Language (ACL) (M501)?

The advanced control language (ACL) is a language that supports printer control and firmware downloads in printers that support both PJL/PCL and host-based printing.

Which models support Near Field Communication (NFC)?

The M506x and M527z models support NFC capabilities.

How does NFC work?

NFC enables a connection between the printer and a mobile device by touching the device to the NFC icon on the control panel. Documents and images can then be printed through the wireless card.

What interfaces does the printer support?

The printer supports Hi-Speed USB 2.0, USB hosts, 10/100/1000 Ethernet LAN, and fax PCA (fax models only). It may also include easy-access USB printing, NFC, and Wi-Fi Direct.

What types of memory are used in the printer?

The printer uses firmware, nonvolatile random access memory (NVRAM), random access memory (RAM), and HP Memory Enhancement technology (MEt).

What is NVRAM used for?

The printer uses NVRAM to store printer and user configuration settings.

What is RAM used for?

The RAM on the formatter serves as a temporary storage area for printing and system operation.

What is HP Memory Enhancement technology (MEt)?

MEt effectively doubles the amount of standard memory through font- and data-compression methods. It’s available only when printing in printer command language (PCL) mode.

What does the engine-control system do?

The engine-control system receives commands from the formatter and interacts with other systems to coordinate all printer functions.

What components are included in the engine-control system?

The engine-control system includes the DC controller, low-voltage power supply (LVPS), high-voltage power supply, and fuser control.

What is the function of the DC controller?

The DC controller controls the operation of the printer and its components. It starts the printer operation when the power is turned on and sends signals to operate motors, solenoids, and other components based on print commands and image data.

What components does the DC controller operate?

The DC controller operates motors, fans, solenoids, clutches, switches, photo interrupter sensors, sensors, and LEDs.

How many motors does the printer have and what do they do?

The printer has four motors that drive components in the paper-feed and image-formation systems.

What does the DC controller monitor regarding the motors?

The DC controller monitors the fuser motor and the scanner motor for startup failures and rotational failures.

What is the purpose of the fans in the printer?

The printer has two fans for preventing the temperature from rising and for cooling the printed pages.

What does the DC controller monitor regarding the fans?

The DC controller determines if there is a fan failure and notifies the formatter if a fan locks.

What are solenoids and clutches used for in the printer?

Solenoids and clutches are used in printer control.

What are photo interrupter sensors used for?

Photo interrupter sensors are used in printer control.

What is the function of the low-voltage power supply (LVPS)?

The low-voltage power-supply (LVPS) circuit converts the AC power from the wall receptacle into the DC voltage that the printer components use.

What voltages does the LVPS provide?

The LVPS converts AC power into +24 V and +3.3 V DC voltages (and +5V in some models), which are then subdivided.

What protection features does the LVPS have?

The low-voltage power supply automatically stops supplying the DC voltage to the printer components whenever it detects excessive current or abnormal voltage. It has a protective circuit against over-current and over-voltage to prevent failures. It also has two fuses to protect against over-current.

What happens if the LVPS detects a voltage issue in Sleep mode (all except M501)?

If the DC controller detects voltage that is too high when the printer is in Sleep mode, it determines that the low-voltage power supply has failed and notifies the formatter.

What is the safety mechanism related to the cartridge door?

For personal safety, the printer interrupts +24VB and +24VC power when the cartridge door detection switch is turned off. This stops DC power supply to the high-voltage power supply (HVPS).

What functions does the LVPS perform?

The LVPS performs functions such as low-voltage power supply failure detection, active OFF, inactive OFF, and fast boot mode.

What is the function of the high-voltage power supply (HVPS)?

The DC controller controls the high-voltage power supply (HVPS) to generate biases.

Which components receive high-voltage biases from the HVPS?

The high-voltage power supply delivers high-voltage biases to the primary charging roller, developing roller, transfer roller, and pressure roller.

What circuits are contained within the HVPS?

The high-voltage power supply contains separate circuits for primary-charging-bias generation, developing-bias generation, and transfer-bias generation.

What is the function of the fuser control system?

The DC controller and components in the fuser control fuser temperature, detect fuser failures, prevent excessive temperature rise, detect remaining life in the fuser, and determine if the correct fuser is installed.

What components are included in the fuser?

The fuser includes heaters (fuser main heater), thermistors (main thermistor), and a thermal switch.

What fuser control functions are available?

Available fuser control functions include fuser temperature control, fuser failure detection, frequency detection circuit failure detection, and fuser life detection.

What is fuser heater protection?

Fuser heater protection is a feature that detects excessive temperatures in the fuser and interrupts the power supply to the fuser heater.

What components provide fuser heater protection?

The DC controller, fuser-heater safety circuit, and thermal switch prevent the fuser heater from excessive temperature rise.

How is fuser life detected (all except M501)?

The fuser life is tracked by fuser rotations, not by the number of pages printed.

What does the printer detect about the fuser (all except M501)?

The printer detects the type and presence of the fuser. The DC controller notifies the formatter when it fails to detect the type or presence of the fuser.

What is the function of the engine laser/scanner system?

The laser/scanner system forms the latent electrostatic image on the photosensitive drums inside each of the toner cartridges.

How does the laser/scanner system work?

The DC controller signals the lasers to emit light, which passes through lenses and onto the scanner mirror. The rotating mirror reflects the beam onto the photosensitive drum to create the image.

What are the main components of the laser/scanner system?

The main components are the laser assembly, scanner motor assembly, beam detect (BD) sensor, and scanner mirror.

What laser/scanner failures does the DC controller detect?

The DC controller detects beam detect (BD) failures, laser/scanner motor startup failures, and laser/scanner motor abnormal rotation.

What safety feature is included in the laser/scanner assembly?

The laser/scanner assembly has a mechanical laser shutter that interrupts the optical path when the top door is opened.

What are the steps in the image-formation process?

The steps are primary charging, laser-beam exposure, development, transfer, separation, fusing, and drum cleaning.

What components are part of the image-formation system?

The system consists of the toner cartridge, transfer roller, fuser, laser/scanner, and high-voltage power supply.

What is the role of the fuser motor (M1) in image formation?

The fuser motor (M1) drives the photosensitive drum, developing roller, primary charging roller, transfer roller, pressure roller, and fuser film.

How does the image formation process work in the HP LaserJet Enterprise M507 printer?

The image formation process consists of seven steps divided into five functional blocks.

  • Latent image formation: This functional block includes primary charging and laser-beam exposure. An invisible latent image forms on the surface of the photosensitive drum.
  • Development: Toner adheres to the electrostatic latent image on the photosensitive drum.
  • Transfer: The toner image transfers to the paper. This block includes transfer and separation.
  • Fusing: The toner fuses to the paper to make a permanent image.
  • Drum cleaning: Residual toner is removed from the drum.

What are the steps in the latent image formation functional block?

The latent image formation functional block consists of two steps:

  1. Primary charging: The primary charging roller contacts the photosensitive drum and charges the drum with negative potential.
  2. Laser-beam exposure: The laser beam strikes the surface of the photosensitive drum in the areas where the image will form, neutralizing the negative charge in those areas, which are then ready to accept toner.

How does the development functional block work?

In the development stage, toner acquires a negative charge as the developing cylinder contacts the developing blade. Because the negatively charged surface of the photosensitive drums have been neutralized where they have been struck by the laser beam, the toner adheres to those areas on the drums, making the latent image visible on the surface of each drum.

What steps are included in the transfer functional block?

The transfer functional block includes two steps:

  1. Transfer: The toner image on the photosensitive drum transfers to the paper. Transfer bias applied to the transfer roller attracts the negatively charged toner to the paper.
  2. Separation: The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the photosensitive drum. The static-charge eliminator removes excess charge from the paper to make sure that the toner fuses correctly.

How does fusing work to create a permanent image?

To create the permanent image, the paper passes through heated, pressurized rollers to melt the toner onto the page. Fusing bias is added to the pressure roller to improve the print quality.

What happens during the drum cleaning step?

The cleaning blade scrapes the residual toner off the surface of the photosensitive drum, and toner is deposited in the toner-collection portion of the cartridge.

What components are included in the toner cartridge?

The toner cartridge is filled with toner and consists of the following components:

  • Photosensitive drum
  • Developer roller
  • Primary-charging roller
  • Memory chip

The DC controller rotates the drum motor to drive the photosensitive drum, developer roller, and the primary-charging roller.

What functions are supported by the toner cartridge?

The toner cartridge supports the following functions:

  • Toner cartridge presence detection
  • Toner level detection
  • Toner cartridge life detection
  • Transfer cleaning

What information is stored in the toner cartridge memory chip?

The memory chip is non-volatile memory that stores information about the usage of the toner cartridge and helps protect the customer from counterfeit cartridges. This chip is also used to detect the presence of a cartridge within the printer. The printer reads and writes the data in the memory chip. The memory chip also supports the printer Jet Intelligence toner cartridge management functions.

What is dynamic security and how does it affect toner cartridges?

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip or modified or non-HP circuitry* might not work, and those that work today might not work in the future. HP continues to use security measures to protect the quality of customer experience, maintain the integrity of printing systems, and protect intellectual property. These measures include authentication methods that change periodically and might prevent some third-party supplies from working now or in the future.

What is JetIntelligence and what features does it support?

JetIntelligence supports two features for managing toner cartridges:

  • Authentication
  • Anti-theft

The authentication feature allows customers to specify the use of only genuine HP toner cartridges in the printer. The anti-theft feature enables locking a cartridge to a specific printer or fleet of printers.

How does the authentication feature in JetIntelligence work?

The genuine HP authentication feature allows a customer to specify that only genuine HP supplies can be used in a printer. If a non-HP or used supply is installed, the printer will not print. This feature is disabled by default and can be enabled or disabled from the control panel or the Embedded Web Server (EWS). If a genuine HP toner cartridge from another printer is moved to a printer with this feature enabled, the toner cartridge will authenticate and print, unless the toner cartridge has passed the low state. If the toner cartridge has passed the low state, an Unauthorized Cartridge message displays on the control panel. If a non-HP toner cartridge is used in a printer with this feature enabled, the message Unauthorized Cartridge appears on the control-panel display.

How does the anti-theft feature in JetIntelligence work?

The toner cartridge anti-theft feature allows a customer to configure the printer to automatically lock genuine HP toner cartridges to a specific printer or fleet of printers when they are installed. A locked toner cartridge will only work in the specified printer or fleet of printers. This feature prevents toner cartridges from being stolen and used in another printer or moved from an authorized printer to an unauthorized printer. This feature is disabled by default and can be enabled or disabled from the control panel, the Embedded Web Server (EWS), or Web Jetadmin. If a locked toner cartridge is moved to another printer, the cartridge will not print, and the message Protected Cartridge appears on the control-panel display. Once a toner cartridge is locked to a specific printer or fleet of printers, it cannot be unlocked. This is a permanent operation.

How does the printer detect the toner level in the cartridge?

The DC controller detects the remaining toner in the cartridge by the optical detection method and then notifies the formatter of the remaining toner level. For the first 75% of cartridge life, toner level is measured through pixel counting by the DC controller. Once the level reaches 25%, the toner level sensor utilizes electrical properties to determine the amount of toner remaining.

How is cartridge life detected?

Cartridge life detection is measured in two ways:

  1. Toner level
  2. Rotations of internal components (OPC and developer)

The DC controller monitors these two life parameters and reports them to the formatter as percent life remaining. End of cartridge life is determined by the lower value of the two.

How does the paper handling system work in the HP LaserJet Enterprise M507 printer?

The DC controller controls the paper handling system according to commands from the formatter. The paper handling system uses a series of rollers to move the paper through the printer. The paper handling system consists of three functional blocks:

  • Pickup-and-feed-block: Controls the movement of the paper from each pickup source to the fuser inlet
  • Fuser-and-delivery-block: Controls the movement of the paper from the fuser to the delivery destination
  • Duplex block: Controls the movement of the paper from the duplex switchback unit to the duplex re-pickup unit (duplex models only)

What components are used in the paper handling system?

The paper handling system uses:

  • Photo sensors and switches
  • Motors, clutches, and solenoids
  • Tray 1 (multipurpose) / Tray 2 (base printer)

What photo sensors and switches are used in the paper handling system?

The following photo sensors and switches are used for the paper handling system:

  • PS1a: Media width sensor
  • PS2b: Duplex feed sensor (duplex models only)
  • PS1: Tray 2 media out sensor
  • PS2: TOP sensor
  • PS3: Tray 1 media out sensor
  • PS4: Output bin media-full sensor
  • PS11: Registration sensor
  • PS12: Media surface sensor
  • PS13: Fuser output sensor
  • SW4: Tray 2 detection switch

What motors, clutches, and solenoids are used in the paper handling system?

The following motors, clutches, and solenoids are used for the paper handling system:

  • M1: Fuser motor
  • M2: Pickup motor
  • M4: Lifter motor
  • SL1: Tray 2 pickup solenoid
  • SL2: Tray 1 pickup solenoid
  • SL3: Duplex switchback solenoid (duplex models only)
  • CL1: Duplex re-pickup clutch (duplex models only)

What are the steps for Tray 1 paper pickup and feed?

The sequence of steps for the Tray 1 pickup operation are as follows:

  1. The pickup motor reverses when a print command is received from the formatter.
  2. When the DC controller turns on the Tray 1 pickup solenoid, the Tray 1 pickup roller rotates and the lifting plate lifts.
  3. As the lifting plate rises, the paper is picked up.
  4. The Tray 1 separation pad removes any multiply-fed sheets, and one sheet is fed into the printer.

The Tray 1 media-out sensor (SR8) detects whether paper is present in Tray 1.

How does Tray 2 paper presence detection work?

The Tray 2 media-out sensor (SR12) detects the presence of paper in Tray 2. The DC controller notifies the formatter when the Tray 2 media-out sensor detects that paper is absent.

Under what conditions is the Tray 2 lift-up operation performed?

The Tray 2 lift-up operation is performed under the following conditions:

  • The printer is turned on
  • Tray 2 is installed
  • The paper stack surface in Tray 2 lowers

What is the operational sequence of the Tray 2 lift-up?

The operational sequence of the Tray 2 lift-up is as follows:

  1. The lifter motor (M4) rotates and the lifter moves up.
  2. When the Tray 2 media stack surface sensor 2 detects the stack surface of media, the lifter motor stops.
  3. The lifter motor rotates again to lift the lifter when the Tray 2 media stack surface sensor 1 detects the stack surface and then lowers during printing.

When a Tray 2 media stack surface sensors does not detect the stack surface within a specified time period after the lifter motor starts rotating, the DC controller determines a lifter motor failure and notifies the formatter.

What is the sequence of steps for the Tray 2 pickup operation?

The sequence of steps for the Tray 2 pickup operation is as follows:

  1. The printer is turned on or Tray 2 is inserted.
  2. The tray lift-up operation raises the lifting plate so paper can be picked up.
  3. The pickup motor rotates when a print command is received from the formatter.
  4. The Tray 2 pickup roller and Tray 2 feed roller rotate.
  5. The Tray 2 pickup solenoid turns on at a specified time.
  6. The Tray 2 pickup cam rotates.
  7. As the pickup arm lowers, the Tray 2 pickup roller touches the surface of the paper stack.
  8. One sheet of paper feeds into the printer.

How does Tray 2 multiple feed prevention work?

The printer uses a separation roller method to prevent multiple sheets of print media from entering the paper path. The separation roller overruns if just one sheet of paper is picked. If two or more sheets are picked, only the top sheet will be fed to registration and the multiply fed sheets will be held at the pickup location by the separation roller. This printer does not have an actively driven separation roller.

How does Tray 2 skew feed prevention work?

The printer can straighten the paper without slowing the feed operation:

  1. The leading edge of paper strikes the registration shutter, and the leading edge is aligned with the shutter.
  2. As the feed rollers keep pushing the paper, the paper warps.
  3. When the force is great enough, the registration shutter rotates, and the paper passes through straightened.

How does feed speed control improve print quality?

The DC controller adjusts the feed speed to improve the print quality depending on the paper type. The paper is fed at a specified speed according to the print mode designated by the formatter.

What feed speeds are available?

The available feed speeds include:

  • 1/1 speed = 210 mm/s
  • Pro speed = 174 mm/s
  • 1/2 speed = 105 mm/s
  • 1/3 speed = 70 mm/s

How does duplexing work?

When duplexing, the fuser motor (M1) reverses the paper and feeds it through the paper path to print the second side.

How does duplex reverse and duplex feed control work?

The duplex reverse control reverses the paper after the first side is printed and feeds it to the duplex re-pickup position to print the second side of the page:

  1. At a specified time after the first side of a page is printed, the fuser motor rotates, and the duplex reverse solenoid is turned on.
  2. The duplex flapper moves, and the paper feeds to the duplex reverse unit.
  3. After a specified period of time, the fuser motor reverses, and the paper feeds to the duplex feed unit.
  4. The fuser motor and the pickup motor move the paper to the duplex re-pickup position.
  5. The fuser motor and the duplex feed clutch stop, and the paper feed operation pauses.
  6. After a specified period of time, the fuser motor rotates, and the duplex feed clutch is turned on. The paper is then picked up again.

How does the printer detect paper jams?

The printer uses the following sensors to detect the paper as it moves through the paper path and to report to the DC controller if the paper has jammed:

  • Top of page (TOP) sensor (SR2)
  • Media width sensor (SR1a)
  • Fuser output sensor (SR13)
  • Duplex feed sensor (SR2a)
  • Registration sensor (SR11; M506/E50045/M507/E50145, M527/E52545/M528/E52645)
  • Paper feeder feed sensor (SR432; M506/E50045/M507/E50145, M527/E52545/M528/E52645)

The printer determines that a jam has occurred if one of these sensors detects paper at an inappropriate time. The DC controller stops the print operation and notifies the formatter.

What jams can the printer detect?

The printer can detect the following jams:

  • Media input delay jam 1: Media did not reach the registration sensor in time.
  • Media input delay jam 2: Media did not reach the source tray feed sensor in time.
  • Media input delay jam 3: Media did not reach the tray 3 feed sensor in time.
  • Duplex re-feed jam 1: Media did not reach the registration sensor in time.
  • Media input stay jam 1: Media remained at the registration sensor longer than legal-sized media should remain.
  • Fuser delivery delay jam 1: Media did not reach the fuser output sensor in time.
  • Fuser delivery stay jam 1: Media stayed at fuser output sensor longer than it should stay. Media is in duplex path.
  • Fuser delivery stay jam 2: Media stayed at fuser output sensor longer than it should stay. Media is in simplex path.
  • Wrap jam 1: Media is first detected at fuser output sensor and then disappeared from the sensor before it should have disappeared.
  • Door open jam: A door is open while paper is moving through the printer.
  • Residual Media in paper path jam 1: Media detected in the paper path.

What input accessories are available for the HP LaserJet Enterprise M507 printer?

Optional 550-sheet paper feeders are available for this printer. The M506/E50045/M507/E50145 and M527/E52545/M528/E52645 printers support up to three of these paper feeders at a time. The M501 printer supports one paper feeder.

How does the 550-sheet paper feeder work?

The 550-sheet paper feeder is installed under the printer. It picks up paper and feeds it into the printer.

What functions are supported by the 550-sheet paper feeder?

The 550-sheet paper feeder supports the following functions:

  • Cassette lift-up control
  • Cassette presence detection
  • Cassette media stack surface detection
  • Cassette media out detection
  • Multiple-feed prevention
  • Automatic delivery

What electrical components are used in the 550-sheet paper feeder?

The 550-sheet paper feeder has one motor for lifting the tray and feeding paper.

The 550-sheet paper feeder components include:

  • Motor M5: Optional tray lifter motor
  • Solenoid SL4: Cassette pickup solenoid
  • Clutch Cl2: Feed clutch
  • Switch SW3: Cassette detection switch
  • Photo interrupter PS460: Media surface sensor
  • Photo interrupter PS461: Cassette media out sensor
  • Photo interrupter PS432: Feed sensor

How does multiple feed prevention work in Trays 3-5?

The Trays 3-5 multiple feed prevention for the paper feeder is operated in the same way as that of Tray 2.

How does tray presence detection work in Trays 3-5?

The Trays 3-5 tray presence detection for the paper feeder is the same as that of Tray 2.

Under what conditions does the tray lift operation occur in the 550-sheet paper feeder?

The tray lift operation occurs under the following conditions:

  • The printer is turned on
  • The tray is inserted
  • The paper stack surface of the tray lowers

What is the sequence of the tray lift operation in the 550-sheet paper feeder?

The sequence occurs as follows:

  1. The feeder tray-lifting motor rotates and the lifter moves up.
  2. When the paper feeder media-stack-surface sensor detects the stack surface of the paper, the lifting motor stops.
  3. The lifting motor rotates again to lift the lifter when the paper feeder media-stack-surface sensor detects the stack surface and then lowers during printing.

If a tray media-stack-surface sensor does not detect a stack surface within a specified period after the lifting motor starts rotating, the paper feeder driver determines that the lifting motor has failed and notifies the formatter through the DC controller. The paper feeder driver notifies the formatter if either of the paper feeder media-stack-surface sensors fails to detect the stack surface within a specified period from when a lift-up operation starts.

How does the 550-sheet paper feeder detect paper jams?

The 550-sheet paper feeder uses the paper feeder feed sensor (SR432) to detect the presence of paper and to check whether paper has jammed.

What jams can the 550-sheet paper feeder detect?

The 550-sheet paper feeder detects the following jams:

  • Media input delay jam 1 (550-sheet paper feeder): Paper did not reach the registration sensor in time.
  • Media input delay jam 2 (550-sheet paper feeder): Paper did not reach the source tray feed sensor in time.
  • Media input delay jam 3 (550-sheet paper feeder): Paper did not reach the tray 3 feed sensor in time.
  • Pickup stationary jam (550-sheet paper feeder): The feed sensor does not detect the trailing edge of paper within a specified time after the sensor detects the leading edge.
  • Residual paper jam (550-sheet paper feeder): The feed sensor detects the presence of paper for a specified time during an automatic delivery operation.
  • Right door open jam (550-sheet paper feeder): The right door open is detected during a paper feed operation.

(M527/E52545/M528/E52645) What is included in the scanning and image capture system?

The scanner is a carriage-type platen scanner which includes the frame, glass, scan module, and a scan control board (SCB). The scanner has a sensor to detect legal-sized media and a switch to indicate when the document feeder is opened. The document feeder and control panel are attached to the scanner. If the scanner fails, it can be replaced as a whole unit. The scanner replacement part does not include the document feeder, control panel, or SCB.

(M527/E52545/M528/E52645) What sensors are included in the document feeder?

The document feeder contains the following sensors:

  • ADF paper present sensor: Detects whether a document is present in the document feeder.
  • ADF Y (length) sensor: Detects whether a legal-size original is present in the document feeder.
  • ADF jam cover sensor: Detects whether the document feeder cover is open or closed.
  • ADF paper path deskew sensor: Detects the top of the page as it enters the deskew rollers.
  • ADF paper path pick success sensor: Detects a successful one page feed from the document feeder tray.
  • Paper path sensor 1: Detects the top of the page as it approaches the front-side scan module (document feeder glass).

(M527/E52545/M528/E52645) What is the basic sequence of operation for a document feeder simplex job?

Following is the basic sequence of operation for a document feeder simplex job:

  1. The ADF jam cover sensor detects when the cover door is in the closed position.

  2. The ADF paper present sensor activates when paper is loaded onto the input tray.

  3. The feed motor rotates to raise the lift plate and starts to pick the loaded paper.

  4. The ADF multi-pick (ultrasonic) sensor activates when the leading edge of the media is driven past the sensor. The printer firmware registers a successful pick operation.

  5. The ADF paper path deskew activates when the leading edge of the paper passes it. The printer firmware registers the leading edge of the paper position.

  6. The leading edge of the paper drives into the nip point of the deskew drive roller and the deskew pinch rollers. This creates a buckle of paper by the nip point for pick-skew correction.

  7. The deskew motor rotates the deskew drive roller to pull the paper into the prescan drive roller.

  8. The pick motor stops turning and allows both the pick and feed roller to turn freely while the paper is pulled in by the deskew drive roller.

  9. The feed motor rotates to drive the paper into the prescan front-side sensor. The firmware registers the leading edge position of the paper as the multi-pick sensor activates.

  10. The feed motor continues to rotate and drive the leading edge of the paper through the preset distance from the multi-pick sensor to the front-side scan zone. The scanner begins the scanning and data retrieval process.

  11. The ADF multi-pick (ultrasonic) sensor deactivates when the trailing edge of the paper passes the sensor. The firmware registers the trailing edge of the paper position.

  12. The feed motor continues to rotate and drive the trailing edge of the paper through the preset distance from the ADF multi-pick (ultrasonic) sensor to the front-side scan zone. The scanner ends the scanning and data retrieval process.

  13. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

  14. One of the following occurs:

    • If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses rotation to raise the pick roller.
    • If the copy job is not complete, the ADF paper present sensor is active. The printer firmware detects additional pages in the input tray and the process repeats.

(M527/E52545/M528/E52645) What is the basic sequence of operation for a document feeder e-duplex job?

Following is the basic sequence of operation for a document feeder simplex job:

  1. The feed motor continues to drive the paper until the leading edge activates the prescan back-side sensor. The printer firmware registers the position of the leading edge of the paper.

  2. The feed motor continues to rotate to drive the leading edge of the paper through the preset distance from prescan back-side sensor to the back-side background selector scan zone. The back-side background scan module begins scanning and retrieval of the data.

  3. The prescan back-side sensor deactivates when the trailing edge of the paper passes it. The printer firmware registers the trailing edge of the paper position.

  4. The feed motor continues to rotate to drive the trailing edge of the paper edge past the back-side background selector scan zone.

  5. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

  6. One of the following occurs:

    • If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses rotation to raise the pick roller.
    • If the copy job is not complete, the ADF paper present sensor is active. The printer firmware detects additional pages in the input tray and the process repeats.

(M527/E52545/M528/E52645) How does the deskew operation work in the document feeder?

Sliding side guides on the input tray make sure that the paper stack is correctly aligned at the center of the input tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into the document feeder paper path. The document feeder further reduces paper skew due to improper loading of paper in the input tray by buckling the paper to create a paper buffer. The document feeder aligns the leading edge of the paper parallel with the deskew drive rollers before it is driven further into the document feeder paper path.

(M527/E52545/M528/E52645) How do the document feeder hinges work?

The document feeder hinges allow positioning the assembly vertically above the scanner glass to accommodate the placement of books and other objects up to 25 mm (1.0 in) in height on the scanner glass. The document feeder still closes (the bottom of the ADF is kept parallel to the scanner glass) and allows the printer to operate. The document feeder hinges provide height adjustment of 25 mm (1.0 in) when a maximum downward force of 4.5 kg (10 lb) is applied at the front edge of the assembly, with the fulcrum (such as the spine of a book) centered on the scanner glass and parallel to its long axis. The document feeder will withstand a downward force of about 4.5 kg (10 lb) applied at the front edge center of the assembly—when the fulcrum (such as the spine of a book) is located anywhere on the scanner glass and parallel to its long axis—without breaking, deforming, detaching or experiencing performance degradation. The document feeder hinges support the assembly in the open position and prevent the document feeder from suddenly closing in a damaging or loud manner. The hinges can hold the document feeder static in all positions higher than 100 mm (3.93 in); measured at the front of the assembly. Less than 2.3 kg (5 lb) of force is required to open or close the document feeder. The hinges allow the document feeder to open to an angle of between 60º and 80º from the horizontal position (this angle will not allow the printer to tip over).

Where can channel partners find additional service and support information?

Channel partners can go to partner.hp.com, and then select Services & Support, and then select Services Delivery. Then select Technical Support, and then select Technical Documentation.

What information can channel partners find?

Channel partners can find information about the following topics:

  • Service manuals
  • Service advisories
  • Up-to-date control panel message (CPMD) troubleshooting
  • Solutions for printer issues and emerging issues
  • Remove and replace part instructions and videos
  • Install and configure
  • Printer specifications
  • Warranty and regulatory information

Where can HP internal personnel find additional service and support information?

HP internal personnel can go to one of the following Web-based Interactive Search Engine (WISE) sites:

  • Americas (AMS)

    • WISE – English
    • WISE – Spanish
    • WISE – Portuguese
    • WISE – French

  • Asia Pacific / Japan (APJ)

    • WISE – English
    • WISE – Japanese
    • WISE – Korean
    • WISE – Chinese (simplified)
    • WISE – Chinese (traditional)
    • WISE – Thai

  • Europe / Middle East / Africa (EMEA)

    • WISE – English

(M501) What should I do if the printer is not functioning correctly?

If the printer is not correctly functioning, complete the steps (in the order given) in the solve problems checklist. If the printer fails a checklist step, follow the corresponding troubleshooting suggestions for that step. If a checklist step resolves the problem, skip the remaining checklist items.

(M501) How do I ensure the printer is set up correctly?

  1. Press the power button to turn on the printer or to deactivate the Auto-Off mode.
  2. Check the power-cable connections.
  3. Make sure that the line voltage is correct for the printer power configuration. See the label that is on the printer for voltage requirements. If you are using a power strip and its voltage is not within specifications, plug the printer directly into the wall. If it is already plugged into the wall, try a different outlet.

(M501) How do I check the cable connections?

  1. Check the cable connection between the printer and the computer. Make sure that the connection is secure.
  2. Make sure that the cable itself is not faulty, by using a different cable if possible.
  3. Check the network connection: Make sure that the network light is lit. The network light is next to the network port on the back of the printer.

If the printer remains unable to connect to the network, uninstall and then reinstall the printer. If the error persists, contact a network administrator.

(M501) What else should I check if the printer is not working correctly?

  • Check to see if any messages appear on the control panel.

  • Make sure that the paper you are using meets specifications.

  • Make sure that the paper is loaded correctly in the input tray.

  • Make sure that the printer software is installed correctly.

  • Verify that you have installed the printer driver for this printer, and that you are selecting this printer from the list of available printers.

  • Print a configuration page.

    1. On the printer control panel, press the OK button.
    2. Open the Reports menu.
    3. Select Configuration Report.

  • After printing the configuration page, check the following:

    • If the page does not print, verify that the input tray contains paper and that the paper is properly loaded.

    • Make sure that each toner cartridge is installed correctly.

    • If the page jams in the printer, clear the jam.

    • If the print quality is unacceptable, complete the following steps:

      • Verify that the print settings are correct for the paper you are using.
      • Solve print-quality problems.

  • Print a small document from a different program that has printed in the past. If this solution works, then the problem is with the program you are using. If this solution does not work (the document does not print), complete these steps:

    • Try printing the job from another computer that has the printer software installed.
    • Check the cable connection. Direct the printer to the correct port, or reinstall the software, selecting the connection type you are using.

How do I open the Pre-boot menu from a touchscreen control panel?

To open the Pre-boot menu from a touchscreen control panel:

  1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
  2. Use the arrow buttons on the touchscreen to navigate the Pre-boot menu.
  3. Touch the OK button to select a menu item.

How do I open the Pre-boot menu from an LCD control panel?

To open the Pre-boot menu from an LCD control panel:

  1. Press the Cancel button when you see the 1/8 under the logo.
  2. Use the arrow buttons on the control panel to navigate the Pre-boot menu.
  3. Press the OK button to select a menu item.

How do I perform a cold reset using the Pre-boot menu from a touchscreen control panel?

To perform a cold reset using the Pre-boot menu from a touchscreen control panel:

  1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
  3. Use the down arrow button to highlight the +8:Startup Options item, and then touch the OK button.
  4. Use the down arrow button to highlight the 2 Cold Reset item, and then touch the OK button to select it.
  5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.
  6. The printer will initialize.

NOTE: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

How do I perform a cold reset using the Pre-boot menu from an LCD control panel?

To perform a cold reset using the Pre-boot menu from an LCD control panel:

  1. Press the Cancel button when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then press the OK button.
  3. Use the down arrow button to highlight the +8:Startup Options item, and then press the OK button.
  4. Use the down arrow button to highlight the 2 Cold Reset item, and then press the OK button to select it.
  5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.
  6. The printer will initialize.

NOTE: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

What happens if a selection is not made in the initial Pre-boot menu?

If a selection is not made in the initial menu within 30 seconds, the printer returns to a normal boot, the same as selecting Continue. If the user navigates to another menu, the timeout does not apply.

What does the “Continue” option do in the Pre-boot menu?

Selecting the Continue item exits the Pre-boot menu and continues the normal boot process.

What is the purpose of the Administrator menu in the Pre-boot menu?

The Administrator menu navigates to the Administrator submenus. If authentication is required (and the user is not already signed in) the Sign In prompt displays, requiring the user to sign in.

What does the “Download” option under the Administrator menu do?

The Download option under the Administrator menu initiates a Pre-boot firmware download process. A USB Thumbdrive option will work on all FutureSmart printers. USB or Network connections are not currently supported.

What does the “Format Disk” option do under the Administrator menu?

The Format Disk item reinitializes the disk and cleans all disk partitions. Selecting the Format Disk item removes all data. The system is not bootable after this action and a 99.09.67 error displays on the control panel. A firmware download must be performed to return the system to a bootable state.

CAUTION: The Format Disk option (printers with a hard-disk drive only) performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action.

What does the “Partial Clean” option do under the Administrator menu?

The Partial Clean item reinitializes the disk, removing all data except the firmware repository where the master firmware bundle is downloaded and saved. This allows a user to reformat the disk by removing the firmware image from the active directory without having to download new firmware code, and the printer remains bootable.

What does the “Change Password” option do under the Administrator menu?

Select this item to set or change the administrator password.

What does the “Clear Password” option do under the Administrator menu?

Select the Clear Password item to remove a password from the Administrator menu. Before the password is actually cleared, a message will be shown asking to confirm that the password should be cleared. Press the OK button to confirm the action.

What does the “Clear disk” option do under the Manage Disk menu?

Select the Clear disk item to enable using an external device for job storage. Job storage is normally enabled only for the Boot device. This will be grayed out unless the 99.09.68 error is displayed.

What does the “Lock Disk” option do under the Manage Disk menu?

Select the Lock Disk item to lock (mate) a new secure disk to this printer. The secure disk already locked to this printer will remain accessible to this printer. Use this function to have more than one encrypted disk accessible by the printer when using them interchangeably. The data stored on the secure disk locked to this printer always remains accessible to this printer.

What does the “Leave Unlocked” option do under the Manage Disk menu?

Select the Leave Unlocked item to use a new secure disk in an unlocked mode for a single service event. The secure disk that is already locked to this printer will remain accessible to this printer and uses the old disk’s encryption password with the new disk.

What does the “Clear Disk Pwd” option do under the Manage Disk menu?

Select the Clear Disk Pwd item to continue using the non-secure disk and clear the password associated with the yet-to-be installed secure disk. Data on the missing secure disk will be permanently inaccessible.

What does the “Retain Password” option do under the Manage Disk menu?

Select the Retain Password item to use the non-secure disk for this session only, and then search for the missing secure disk in future sessions.

What does the “Secure Erase” option do under the Manage Disk Boot Device menu?

Select the Secure Erase item to erase all of the data on the disk and unlock it if required. This might take a long time. The system will be unusable until the system files are reinstalled. The ATA secure-erase command is a one-pass overwrite, which erases the entire disk including firmware. The disk remains an encrypted disk.

What does the “Erase/Unlock” item do under the Manage Disk Boot Device menu?

Select the Erase/Unlock item to cryptographically erase all data on the disk and unlock the disk to allow a user to gain access to it from any printer. The system will be unusable until the system files are reinstalled. It erases the encryption key, so the disk becomes a non-encrypted disk.

What does the “Get Status” item do under the Manage Disk Boot Device menu?

This item provides disk status information if any is available.

What does the “Internal Device” item do under the Manage Disk menu?

Select the Internal Device item to erase the internal device or get a status about the internal device.

What does the “External Device” item do under the Manage Disk menu?

Select the External Device item to erase the external device or get status about the external device.

What is the purpose of the Configure LAN menu in the Pre-boot menu?

The Configure LAN menu allows you to configure network settings, but this configuration is only active when the Pre-boot menu is open.

What are the IP Mode options available in the Configure LAN menu?

The IP Mode options are:

  • DHCP: Use this item for automatic IP address acquisition from the DHCP server.
  • STATIC: Use this item to manually assign the network addresses. You can manually enter the IP Address, Subnet Mask, and Default Gateway. Select the Save item to save the manual settings.

What is the purpose of the Startup Options menu?

Select the Startup Options item to specify options that can be set for the next time the printer is turned on and initializes to the Ready state.

What does the “Show Revision” option do under the Startup Options menu?

Not currently functional: Select the Show Revision item to allow the printer to initialize and show the firmware version when the printer reaches the Ready state. Once the printer power is turned on the next time, the Show Revision item is unchecked so that the firmware revision is not shown.

What does the “Cold Reset” option do under the Startup Options menu?

Select the Cold Reset item to clear the IP address and all customer settings. This item also returns all settings to factory defaults. Items in the Service menu are not reset.

What does the “Skip Disk Load” option do under the Startup Options menu?

Select the Skip Disk Load item to disable installed third-party applications.

What does the “Skip Cal” option do under the Startup Options menu?

Select the Skip Cal item to skip the printer calibration for the very next power-initialization cycle only.

What does the “Lock Service” option do under the Startup Options menu?

Select the Lock Service item to lock the Service menu access (both in the Pre-boot menu and the Device Maintenance menu). Service personnel must have the administrator remove the Lock Service setting before they can open the Service menu.

What does the “Skip FSCK” option do under the Startup Options menu?

Select the Skip FSCK item to disable Chkdisk/ScanVolume during startup.

What does the “First Power” option do under the Startup Options menu?

Not currently functional: This item allows the printer to initialize as if it is the first time it has been turned on. For example, the user is prompted to configure first-time settings like date/time, language, and other settings. Select this item so that it is enabled for the next time the printer power is turned on. When the printer power is turned on the next time, this item is unchecked so that the pre-configured settings are used during configuration, and the first-time setting prompt is not used.

What does the “Embedded Jetdirect Off” option do under the Startup Options menu?

Select the Embedded Jetdirect Off item to disable the embedded HP Jetdirect. By default this item is unchecked so that HP Jetdirect is always enabled.

What does the “WiFi Accessory” option do under the Startup Options menu?

Select the WiFi Accessory item to enable the wireless accessory.

What is the purpose of the Diagnostics menu?

Diagnostic items are useful to diagnose hardware components and their interface connections. Use these items to troubleshoot specific hardware components, and the interface between them and other components.

What does the “Do Not Run” option do under the Diagnostics menu?

Use the Do Not Run item to exclude the Memory or Disk diagnostic when executing multiple diagnostics.

What memory tests are available under the Diagnostics menu?

The memory tests available are:

  • Short: Select a brief memory test. This test requires about four minutes to execute.
  • Long: Select an extended memory test. This test requires about twenty minutes to execute.

What disk tests are available under the Diagnostics menu?

The disk tests available are:

  • Short: Select a brief firmware self-test. This test requires about two or three minutes to execute.
  • Long: Select an extended firmware self-test. This test requires about sixty minutes to execute.
  • Optimized: Select a test that checks the active sectors on the disk. This test requires about thirty minutes to execute.
  • Raw: Select a test that checks every sector on the disk. This test requires about fifty minutes to execute.
  • Smart: Select a very brief test that checks the drive self-monitoring analysis and reporting technology (SMART) status—the drive detects and reports reliability indicators to help anticipate disk failures (SMART status).

What do the “CPB” and “Interconnect” options do under the Diagnostics menu?

  • CPB: Use the CPB item to verify the integrity of the copy processor board (CPB) and the formatter PCA connections.
  • Interconnect: Use the Interconnect item to verify the integrity of the interconnect PCA (ICB) and its connections.

What does the “Run Selected” option do under the Diagnostics menu?

Select the Run Selected item to execute a selected test. If more than one test is selected, they are executed in sequence.

What is the purpose of the Remote Admin item?

The Remote Admin item allows a service technician to access to the printer Pre-boot menu remotely, and to navigate the menu selections from a remote location. A Remote Admin connection must be initiated by a person that is physically present at the printer, and this person will also need to provide a randomly generated PIN to the remote service technician.

What does the “Start Telnet” option do under the Remote Admin menu?

The Remote Admin item allows a service technician to access the printer Pre-boot menu remotely, and to navigate the menu selections from a remote location.

What does the “Stop Telnet” option do under the Remote Admin menu?

The Stop Telnet option will terminate the remote connection.

What does the “Refresh IP” option do under the Remote Admin menu?

The Refresh IP option will update the IP address.

What does the “System Triage Copy Logs” option do?

If the device will not boot to the Ready state, or the diagnostic log feature found in the Troubleshooting menu is not accessible, then use the System Triage item to copy the diagnostic logs to a USB flash drive at the next printer start up. The files can then be sent to HP to help diagnose the problem.

What do the “Change Svc PWD” and “Reset Svc PWD” options do?

  • Change Svc PWD: Use this item to change the Service menu personal identification number (PIN).
  • Reset Svc PWD: If the Service menu personal identification number (PIN) has been changed, use this item to reset it to the original PIN.

What does the “Reset Password” option do under the Service Tools menu?

Use this item to reset the Pre-boot administrator password.

What does the Remote Admin feature do?

The Remote Admin feature allows remote access the printer Pre-boot menu (BIOS environment). The printer functions as a telnet server which uses the telnet networking protocol to transmit text data. Any computer (with telnet installed and enabled) can function as the telnet client to remotely display and interact with the Pre-boot menu.

What is required to use the Remote Admin feature?

Before using the Remote Admin feature, make sure that the telnet network protocol is installed and enabled on the remote telnet client computer. The remote telnet client computer must have direct network access to the printer for the Remote Admin function to operate. This means that the telnet client computer must be on the same network as the printer. The Remote Admin function cannot be accessed through a network firewall or other remote access network security programs.

How do I enable the Windows telnet client?

All computers using the Windows operating system have the telnet client installed, however, the telnet client function might not be enabled by default.

  1. Use the Start menu to open the Control Panel, and then click the Programs item to select it.
  2. Click the Turn Windows features on or off item to select it.
  3. In the Windows Features box, scroll down to Telnet Client. If the check box is not checked, click the box to select it, and then click the OK button.

TIP: If the check box is already checked then the telnet client function is already enabled. Click the Cancel button.

How do I connect a remote connection using the Remote Admin feature?

To connect a remote connection, you need to start the telnet server function at the printer and start the telnet client function at the remote computer.

How do I start the telnet server function at the printer?

For security reasons the Remote Admin feature must be initiated by a person that is physically present at the printer.

  1. Turn the printer on.
  2. The HP logo displays on the printer control panel. When a 1/8 with an underscore displays, touch the middle of the screen to open the Pre-boot menu.
  3. Use the arrow buttons on the touchscreen to scroll down and highlight the +3:Administrator item, and then touch the OK button to select it.
  4. Use the arrow buttons on the touchscreen to scroll down and highlight the +A:Remote Admin item, and then touch the OK button to select it.
  5. Use the arrow buttons on the touchscreen to scroll down and highlight the 1:Start Telnet item, and then touch the OK button to select it.
  6. Do one of the following: If a connecting message displays briefly, continue. If an error message displays, identify the problem. The printer network cable may not be correctly connected, the BIOS LAN settings are incorrect, or the printer is correctly configured to use DHCP, but the DHCP server is not turned on or is malfunctioning.
  7. When the printer telnet server function is initialized, the screen will display the IP address, Port (23), and a randomly generated 4-digit personal identification number (PIN).

NOTE: The printer is now ready to receive remote telnet client commands.

How do I start the telnet client function at the remote computer?

The following steps establish a Remote Admin connection from a remote computer to the printer:

  1. From the Start menu click Run to open a dialog box, type cmd in the Open field, and then click the OK button to open a Windows command window.
  2. From any displayed directory, type telnet at the prompt, and then press the Enter key.
  3. Type o <IP ADDRESS> at the telnet prompt, and then press the Enter key. NOTE: For <IP ADDRESS>, substitute the IP address that was displayed in step 7 in “Start the telnet server function at the printer” in the Troubleshooting Manual. TIP: If the telnet connection fails to establish a connection, the printer is probably behind a firewall or on a different network that the remote telnet client computer.
  4. Type the PIN that was displayed in step 7 in “Start the telnet server function at the printer” in the Troubleshooting Manual at the prompt, and then press the Enter key. IMPORTANT: Make sure to type the PIN correctly. After five incorrect PIN entries, the printer terminates the Remote Admin connection. The Remote Admin feature must be re-initiated at the printer.
  5. The following screen displays when the correct PIN is entered and the Remote Admin connection is successful.

NOTE: Because a Remote Admin connection is an unsecure telnet network protocol connection, the following Pre-boot menu items are disabled for the remote telnet client computer:

  • The +3:Administrator menu 4:Change Password item.
  • The +3:Administrator menu 5:Clear Password item.
  • The +3:Administrator menu 6:Disk Manage item.

How do I disconnect a remote connection?

The Remote Admin connection can be terminated from the printer control panel or the remote telnet client computer.

To terminate a Remote Admin connection from the remote telnet client computer:

  1. From the Pre-boot main menu, use the arrow buttons on the keyboard to scroll down to the +3:Administrator item, and then press the Enter key.
  2. Use the arrow buttons on the keyboard to scroll down to the +A:Remote Admin item, and then press the Enter key.
  3. Use the arrow buttons on the keyboard to scroll down to the 2:Stop Telnet item, and then press the Enter key. The Remote Admin connection between the printer and the remote telnet client computer terminates.

IMPORTANT: The printer remains in the Pre-boot menu. Have the person that is physically present at the printer do the following:

  • Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button. The printer will continue to initialize.

How do I print the event log?

The event log can be printed from the Administration menu (FutureSmart 3) or Support Tools menu (FutureSmart 4) from a touchscreen control panel or a LCD control panel. It can also be printed from the Service menu from a touchscreen control panel or a LCD control panel.

How do I print the event log from the Administration menu (FutureSmart 3) or Support Tools menu (FutureSmart 4) from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or touch the Support Tools button (FutureSmart 4).
  2. Open the following menus: Troubleshooting > Event Log.
  3. The event log displays on the screen. To print it, touch the Print button.

How do I print the event log from the Administration menu (FutureSmart 3) or Support Tools menu (FutureSmart 4) from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. If necessary, use the down arrow button to scroll to Print Event Log, and then press the OK button to print the page.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then select OK.
  2. Select Troubleshooting, and then select OK.
  3. Select Event Log.
  4. Use the down arrow to scroll down to Cancel, and then use the right arrow to highlight the print icon. Select OK to print the pages.

TIP: Multiple report pages can be selected, and then printed together.

How do I print the event log from the Service menu from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button (FutureSmart 3), or touch the Support Tools button (FutureSmart 4).
  2. Open the Service menu.
  3. On the sign-in screen, select the Service Access Code option from the drop-down list.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. Touch the Print Event Log item.

How do I print the event log from the Service menu from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device Maintenance, and then press the OK button.
  2. Use the down arrow button to scroll to Service, and then press the OK button.
  3. On the sign-in screen, use the down arrow button to scroll to Service Access Code option and then press the OK button.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. If necessary, use the down arrow button to scroll to Print Event Log, and then press the OK button to print the page.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then select OK.
  2. Select Service, and then select OK.
  3. On the sign-in screen, select Service Access Code from the drop-down list.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. Select Event Log.
  6. Use the down arrow to scroll down to Cancel, and then use the right arrow to highlight the print icon. Select OK to print the pages.

How do I clear the event log from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button (FutureSmart 3), or touch the Support Tools button (FutureSmart 4).
  2. Open the Service menu.
  3. On the sign-in screen, select the Service Access Code option from the drop-down list.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. Select the Clear Event Log item, and then touch the OK button.

How do I clear the event log from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device Maintenance, and then press the OK button.
  2. Use the down arrow button to scroll to Service, and then press the OK button.
  3. On the sign-in screen, use the down arrow button to scroll to Service Access Code option and then press the OK button.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. If necessary, use the down arrow button to scroll to Clear Event Log, and then press the OK button.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then select OK.
  2. Select Service, and then select OK.
  3. On the sign-in screen, select Service Access Code from the drop-down list.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)
  5. Select Event Log.
  6. Use the down arrow to scroll down to Cancel, and then use the right arrow to highlight the trash can icon . Select OK to clear the event log.

What is the troubleshooting process?

When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts the user to the situation. The troubleshooting process involves determining the problem source using a pre-troubleshooting checklist and a troubleshooting flowchart to pinpoint the root cause of hardware malfunctions.

What should I check before beginning any troubleshooting procedure?

Before beginning any troubleshooting procedure, check the following issues:

  • Are supply items within their rated life?
  • Does the configuration page reveal any configuration errors?

NOTE: The customer is responsible for checking supplies and for using supplies that are in good condition.

What questions should I ask the customer to help define the problem(s)?

Here are some questions to ask the customer, organized by general topic:

Environment

  • Is the printer installed on a solid, level surface (+/- 1°)?
  • Is the power-supply voltage within ± 10 volts of the specified power source?
  • Is the power-supply plug inserted in the printer and the wall outlet (not a surge protector)?
  • Is the operating environment within the specified parameters?
  • Is the printer exposed to ammonia gas, such as that produced by diazo copiers or office cleaning materials?

NOTE: Diazo copiers produce ammonia gas as part of the copying processes. Ammonia gas (from cleaning supplies or a diazo copier) can have an adverse effect on some printer components (for example, the toner cartridge or cartridges OPC).

  • Is the printer exposed to direct sunlight?
  • Is the printer exposed to an air conditioning or heating vent that can cause temperature fluctuations?

Media

  • Does the customer use only supported media?
  • Is the media in good condition (no curls, folds, or distortion)?
  • Is the media stored correctly and within environmental limits?

Input trays

  • Is the amount of media in the tray within specifications?
  • Is the media correctly placed in the tray?
  • Are the paper guides aligned with the stack (no gaps in the stack or excessive pressure causing the stack to bow)?
  • Is the tray (or trays) correctly installed in the printer?

Toner cartridge

  • Is the toner cartridge (or cartridges) installed correctly?

Transfer unit and fuser

  • Are the transfer unit and fuser installed correctly?

NOTE: For printers with an intermediate transfer belt (ITB), is the ITB installed correctly and fully seated. If a replacement ITB was installed, was all of the packing materials removed?

Covers

  • Is the toner cartridge door closed?

Condensation

  • Does condensation occur following a temperature change (particularly in winter following cold storage)? If so, wipe affected parts dry or leave the printer on for 10 to 20 minutes.
  • Was a toner cartridge (or cartridges) opened soon after being moved from a cold to a warm room? If so, allow the toner cartridge (or cartridges) to sit at room temperature for 1 to 2 hours.

Miscellaneous

  • Check for and remove any non-HP components (toner cartridges, memory modules, and EIO cards) from the printer.
  • Remove the printer from the network and ensure that the failure is associated with the printer before beginning troubleshooting.
  • For any color print-quality issues (color printers only), calibrate the printer, and then print a diagnostics page to verify print quality.

How do I perform a TouchKey test?

  1. Open the control panel system diagnostic tests. Refer to “Open the control panel systems diagnostic tests” in the Troubleshooting Manual.
  2. Use the down arrow button to scroll to 3 SoftKey Test, and then press the OK button to select it.
  3. When prompted, touch the Home button.
  4. If the test is successful, a screen will appear on the display.
  5. Touch the screen to exit the test.

How do I perform a Backlight test?

  1. Open the control panel system diagnostic tests. Refer to “Open the control panel systems diagnostic tests” in the Troubleshooting Manual.
  2. Use the down arrow button to scroll to 4 Backlight Test, and then press the OK button to select it.
  3. After selecting the 4 Backlight Test, the screen automatically dims and then returns to full brightness.
  4. Touch any key to exit the test.

How do I perform a Sound test?

  1. Open the control panel system diagnostic tests. Refer to “Open the control panel systems diagnostic tests” in the Troubleshooting Manual.
  2. Use the down arrow button to scroll to 5 Sound Test, and then press the OK button to select it.
  3. After selecting the 5 Sound Test, the printer emits a series of audible tones.
  4. Touch any key to exit the test.

How do I perform a Keyboard test?

This procedure is only valid for M527c/z, E52545c, M528c/z, and E52645c printers. The control panel system diagnostic tests include a 6 Keyboard Test item, but this test is not valid for the M506x, M507x, M527dn/f, E52545dn, M528dn/f, or E52645dn printers even though this option is present in the control panel system diagnostic tests menu. If the 6 Keyboard Test is opened on the M506x, M507x, M527dn/f, E52545dn, M528dn/f, or E52645dn printers, the printer power must be turned off to exit the test. HP does not recommend turning the printer power off during the control panel system diagnostic tests.

  1. Open the control panel system diagnostic tests. See the control panel system diagnostics test section in the Troubleshooting Manual.
  2. Use the down arrow button to scroll to 6 Keyboard Test, and then press the OK button to select it.
  3. When prompted, touch the H key on the keyboard or the Home button to exit the test.

How do I view the control panel version information?

  1. Open the control panel system diagnostic tests. Refer to “Open the control panel systems diagnostic tests” in the Troubleshooting Manual.
  2. Use the down arrow button to scroll to 7 Version, and then press the OK button to select it.
  3. Touch any key to exit the test.

The following types of information are for the control panel only, not the printer:

  • Panel ID
  • Hardware (version)
  • Firmware (version)
  • KB Hw (version)
  • KB Firm (version)
  • LCD Vendor
  • Touch Controller Version

What control panel problems can be troubleshooted using the diagnostic flowcharts?

  • Touchscreen black, white, or dim (no image)
  • Touchscreen has an unresponsive zone
  • No control panel sound
  • Home button is unresponsive
  • Hardware integration pocket (HIP) is not functioning (control panel functional)

What should I do if the touchscreen is black, white, or dim (no image)?

  1. Touch the display or Home button to exit sleep mode. Make sure that the product is plugged in and the power is turned on.

    • If the Home button is illuminated (bright white), continue.
    • If the Home button is not illuminated, verify that the power is turned on, the printer is not in sleep mode, turn the power off, and then on again.

  2. Open the diagnostic function by pressing the button on the back of the control panel.

  3. Determine the type of display issue:

    • Black display (no backlight or image)
      • Are the formatter LEDs functioning?
        • If yes, replace the control panel.
        • If no, turn the product power off. Remove and reseat the formatter cables. Make sure that the formatter LEDs function.
    • White display (no image)
      • Does an image appear on the control panel after opening the diagnostic function?
        • If yes, problem solved.
        • If no, turn the product power off. Inspect and reseat the control panel cables. Remove and reseat the formatter cables.
    • Dim display (no image)
      • Does the display turn on after opening the diagnostic function?
        • If yes, problem solved.
        • If no, is the backlight adjustable?
          • If yes, is the product in bright sunlight?
            • If yes, move the product to a different location.
            • If no, check connection and cables on the formatter and at the control panel. Do not replace the control panel. Turn the product power off.
          • If no, perform the backlight test.

What should I do if the touchscreen has an unresponsive zone?

  1. Open the diagnostic function by pressing the button on the back of the control panel.
  2. Determine if the area of the touchscreen you are touching is greyed out (intentionally deactivated).
    • If yes, does the previously inactive area respond to a touch after opening the diagnostic function?
      • If yes, problem solved.
      • If no, perform the touch test.
    • If no, turn the product power off, and then on again.
      • Does the previously inactive area respond to a touch?
        • If yes, do not replace the control panel.
        • If no, replace the control panel.

What should I do if there is no control panel sound?

  1. Open the diagnostic function by pressing the button on the back of the control panel.
  2. Determine if sounds can be heard after opening the diagnostic function and performing the sound test.
    • If yes, open the following menus: Administration > Display Settings > Key Press Sound. Select On and Save.
    • If no, turn the product power off. Remove the control panel. Check the cables to the speaker. Reseat the cables to the speaker.
  3. Turn the product power on. Determine if sounds can be heard.
    • If yes, do not replace the control panel.
    • If no, replace the control panel.

What should I do if the Home button is unresponsive?

  1. Note: If illuminated: continue. If not illumated: verify that the power is turned on, the printer is not in sleep mode, turn the power off, and then on agian.
  2. Open the diagnostic function.
  3. Perform the Home button test.
  4. Determine if the virtual LED illuminates green when the Home button is pressed.
    • If yes, do not replace the control panel.
    • If no, turn the product power off, and then on again.
  5. Open the diagnostic function.
  6. Perform the Home button test.
  7. Determine if the virtual LED illuminates green when the Home button is pressed.
    • If yes, do not replace the control panel.
    • If no, replace the control panel.

What should I do if the Hardware Integration Pocket (HIP) is not functioning but the control panel is functional?

  1. Check that all installed hardware integration pocket devices are within HP specifications. The control panel provides only 0.5 Amps to the port. If an installed device attempts to draw more power than is provided, the port is automatically disabled. Troubleshoot third-party devices with the device manufacturer.

What tools are available for troubleshooting?

  • Individual component diagnostics
  • Diagrams
  • Internal test and information pages
  • Control panel menus (M501)
  • Control panel menus (all except M501)
  • Error code and control panel message troubleshooting overview

What individual component diagnostics are available?

  • LED diagnostics (M501)
  • LED diagnostics (all except M501)
  • Engine diagnostics
  • Paper path and sensor diagnostic tests (all except M501)
  • Print/stop test (all except M501)
  • Component tests (all except M501)
  • Scanner tests (M527/E52545/M528/E52645)

How can LED diagnostics be used for the M501 model?

LED, engine, and individual diagnostics can identify and troubleshoot printer problems.

  • Network port LEDs (M501)
  • M501 control panel LEDs

What do the network port LEDs on the M501 indicate?

The formatter has two network port LEDs. When the printer is connected to a properly working network through a network cable, the amber LED indicates network activity, and the green LED indicates the link status. A blinking amber LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all of the network cable connections. You can also manually configure the network card link speed setting by using the printer control panel.

  1. On the printer control panel, press the OK button.
  2. Open the following menus: Network Setup > Link Speed.
  3. Select the appropriate link speed.

What do the control panel LEDs on the M501 indicate?

The state of the Ready light and Attention light on the printer signal the printer status.

Printer state Ready light state Attention light state
Initializing Blinking Blinking
Ready On Off
Receiving data/processing job or cancelling job Blinking Off
Error message Off Blinking
Fatal error (49 or 79 error)1 On On

1 The printer restarts after one of these errors occurs.

What LED diagnostics are available for models other than M501?

LED, engine, and individual diagnostics can identify and troubleshoot printer problems.

  • Understand lights on the formatter
  • Heartbeat LED
  • HP Jetdirect LEDs

What do the lights on the formatter indicate for models other than M501?

Three LEDs on the formatter indicate that the printer is functioning correctly. These include the Heartbeat LED and HP Jetdirect LEDs.

What does the Heartbeat LED indicate?

The heartbeat LED indicates that the formatter is functioning correctly. While the printer is initializing after it is turned on, the LED blinks rapidly, and then turns off. When the printer has finished the initialization sequence, the heartbeat LED pulses on and off. When the initialization process completes, the heartbeat LED should be illuminated solid green.

What does the color of the Heartbeat LED indicate when the printer is executing the firmware boot process?

  • Green
    • Blinking: The printer is correctly functioning.
    • Solid: The FW has not yet booted.
  • Amber
    • Blinking: The control panel is not detected.
    • Solid: The FFC between the formatter and DC controller is not connected or is damaged.
  • Red
    • Solid: Valid SPI code; there is a problem releasing ASIC and running the BIOS.
    • Solid: BIOS initiates PROSAC to change the LED from red to green.
    • Solid: PROSAC is not running (No ROM or SPI code).
    • Blinking: Valid SPI code not found.
  • Off: No 5V or 3.3V PROSAC power.

What does the color of the Heartbeat LED indicate when the printer completes the firmware boot process and is in the Ready state?

LED color Description
Green ● Normal operation – Formatter is operating normally – Firmware is operating normally – Control panel is connected
Yellow ● Formatter cannot connect to the control panel – Check control panel connections – Verify control panel functionality
Red ● Formatter error or failure – Serial peripheral interface (SPI) flash memory boot error – Power on self-test (formatter) failed – Diagnostic (formatter) failed ● Firmware or system freeze
Off TIP: The heartbeat LED is off if the power cable is disconnected, the printer power switch is in the off position, or the printer is in Sleep Mode. ● Check control panel for an error message ● Control panel failure

NOTE: This condition is not usually caused by a formatter failure. Turn the power off, and then on again. If the error persists, perform a firmware upgrade.

What do the HP Jetdirect LEDs indicate?

The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed. For link failures, check all the network cable connections. In addition, try to manually configure the link settings on the embedded print server by using the printer control-panel menus.

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Settings button (FutureSmart 4).
  2. Open the following menus: Network Settings (FutureSmart 3) or Networking (FutureSmart 4) > Embedded Jetdirect Menu > Link Speed.
  3. Select the appropriate link speed, and then touch the OK button.

What are the Engine diagnostics?

The printer contains extensive internal engine diagnostics that help in troubleshooting print quality, paper path, noise, assembly, and timing issues.

  • Engine test button
  • Defeating interlocks
  • Disable cartridge check (all except M501)

How do I use the engine test button?

To verify that the printer engine is functioning, print an engine test page. Use a small pointed object to depress the test-page switch located on the rear side of the printer. The test page should have a series of lines that are parallel to the short end of the page. The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2. Depressing and holding down the test-page switch causes the printer to continually print test pages. Releasing the switch stops the test page continuous printing.

How do I defeat interlocks?

Different tests can be used to isolate different types of issues. For assembly or noise isolation, run the diagnostic test when the toner cartridge door or rear door is open.

  • Defeat the rear door interlock
  • Defeat the toner cartridge door interlock

Defeating the door interlocks allows observation of the paper pick operation (and view the page enter registration).

WARNING! Be careful when performing printer diagnostics to avoid risk of injury. Only trained service personnel should open and run the diagnostics with a door open. Never touch any of the power supplies when the printer is turned on.

How do I defeat the rear door interlock?

  1. Open the rear door.
  2. Insert a folded piece of paper into the slot.

TIP: Fold a stiff piece of paper, for example a business card or index card, into two 10 mm (.375 in) strips, and insert the strips into the slot for the cartridge door logic switches.

How do I defeat the toner cartridge door interlock?

  1. Open the toner cartridge door.
  2. Insert a folded piece of paper into the slot.

TIP: Fold a stiff piece of paper, for example a business card or index card, into two 10 mm (.375 in) strips, and insert the strips into the slot for the cartridge door logic switches.

How do I disable the cartridge check?

Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge is removed or exchanged. Supply errors are ignored while the printer is in this mode.

  • Disable cartridge check from a touchscreen control panel
  • Disable cartridge check from a LCD control panel

When the printer is in this mode, access the troubleshooting menus and print internal pages (the print quality pages will be the most useful). This test can be used to isolate problems, such as noise, and to isolate print-quality problems that are related to the toner cartridge.

NOTE: Do not remove or exchange the toner cartridge until after beginning the disable cartridge check diagnostic.

How do I disable the cartridge check from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the following menus: Troubleshooting > Diagnostic Tests > Disable Cartridge Check.

How do I disable cartridge check from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostics, and then press the OK button.
  4. Use the down arrow button to scroll to Disable Cartridge Check, and then press the OK button to select it.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Select Continue to enter Maintenance Mode.
  5. Use the down arrow button to scroll to Disable Cartridge Check, and then press the OK button to select it.

What are the paper path and sensor diagnostic tests?

Review the following information about the paper path and sensor diagnostics test for the M506/M507/E50145 and M527/M528/E52645 printers.

  • Paper path test (all except M501)
  • Paper path sensors test (all except M501)
  • Manual sensor tests (all except M501)
  • Tray/bin manual sensor test (all except M501)

What is the paper path test?

This diagnostic test generates one or more test pages. Use these pages to isolate the cause of jams.

  • Access the paper path test from a touchscreen control panel
  • Access the paper path test from a LCD control panel

To isolate a problem, specify which input tray to use, specify whether to use the duplex path (duplex models only), and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent problems. The following options become available after beginning the diagnostic feature:

  • Print Test Page: Run the paper-path test from the default settings: Tray 2, no duplex, and one copy. To specify other settings, scroll down the menu, and select the setting, and then scroll back up and select Print Test Page to start the test.
  • Source Tray: Select Tray 1, Tray 2, or the optional tray.
  • Test Duplex Path: Enable or disable two-sided printing from designated optional tray (depending on how many optional accessories are installed.
  • Number of Copies: Set the numbers of copies to be printed; the choices are 1, 10, 50, 100, or 500.

How do I access the paper path test from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the following menus: Troubleshooting > Diagnostic Tests > Paper Path Test.
  3. Select the paper path test options for the test.

How do I access the paper path test from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Use the down arrow button to scroll to Paper Path Test, and then press the OK button.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Select Continue to enter Maintenance Mode.
  5. Use the down arrow button to scroll to Paper Path Test, and then press the OK button.

What is the paper path sensors test?

This test displays the status of each paper path sensor and allows viewing of sensor status while printing internal pages.

  • Access the paper path sensors test from a touchscreen control panel
  • Access the paper path sensors test from a LCD control panel

How do I access the paper path sensors test from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the following menus: Troubleshooting > Diagnostic Tests > Paper Path Sensors.
  3. Touch Start to run the test.

How do I access the paper path sensors test from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Use the down arrow button to scroll to Paper Path Sensors, and then press the OK button.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Select Continue to enter Maintenance Mode.
  5. Use the down arrow button to scroll to Paper Path Sensors, and then press the OK button.

NOTE: The menu list of sensors and switches for the Paper path sensors test, Manual Sensor Test, and the Tray/Bin Manual Sensor Test varies depending on which optional accessories are installed.

What sensors are available with an optional 1×550-sheet paper feeder installed in the Paper path sensors diagnostic tests?

Sensor name Sensor/Switch number Replacement part number Descriptions
Tray 3 feed sensor1 PS8008 F2A68-67909 Optional paper feeder
Prefeed sensor PS102 NA Not replaceable2
Top-of-Page (TOP) sensor PS215 NA Not replaceable2
Paper width 3 sensor NA NA Not replaceable2
Paper width 2 sensor NA NA Not replaceable2
Paper width 1 sensor NA NA Not replaceable2
Fuser output sensor PS2 RM2-5679-000CN (110 V) RM2-5692-000CN (220 V) (M501/M506/E50045/M527/E52545) Fuser
Fuser output sensor PS2 RM2-2585-000CN (110 V) RM2-2586-000CN (220 V) (M507/E50145/M528/E52645) Fuser
Duplexer refeed sensor PS502 NA Not replaceable2 NOTE: Duplex models only.
Output bin full sensor PS4 NA Not replaceable2

1 Only appears if optional accessories are installed. 2 Require whole unit replacement.

What is the manual sensor test?

The table in this section lists the sensors and switches available in the Manual Sensor Test.

  • Access the manual sensor test from a touchscreen control panel
  • Access the manual sensor test from a LCD control panel

How do I access the manual sensor test from a touchscreen control panel?

The Manual Sensor Test screen shows the sensor number, sensor name (M506x/M507x and M527/E52545/ M528/E52645 only), sensor state (active or inactive), and the number of times the sensor has been toggled (activated).

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the following menus: Troubleshooting > Diagnostic Tests > Manual Sensor Test.
  3. Activate the desired sensor, and then check the control panel display to verify the sensor state (active or inactive).

NOTE: Only the M506x/M507x and M527/E52545/M528/E52645 control panel displays the State and Toggle descriptor.

  • The State virtual LED next to the sensor number and sensor name (M506x/M507x and M527/ E52545/M528/E52645 only) illuminates green when the sensor is active.
  • The Toggle virtual LED next to the sensor number and sensor name (M506x/M507x and M527/ E52545/M528/E52645 only) illuminates green after the sensor is activated and increments by one each time the sensor is interrupted (activated or deactivated).

For example, opening the front door increments the SW501 Cartridge door Toggled item count two times—once when the door is opened, and once when the door is closed.

How do I access the manual sensor test from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Use the down arrow button to scroll to Manual Sensor Test, and then press the OK button.
  5. Activate the desired sensor, and then check the control panel display to verify the sensor state (active or inactive).

TIP: Press the return arrow button to reset the sensor or press the Cancel button to exit the test.

NOTE: Only the M506x/M507x and M527/E52545/M528/E52645 control panel displays the State and Toggle descriptor.

  • The State virtual LED next to the sensor number and sensor name (M506x/M507x and M527/ E52545/M528/E52645 only) illuminates green when the sensor is active.
  • The Toggle virtual LED next to the sensor number and sensor name (M506x/M507x and M527/ E52545/M528/E52645 only) illuminates green after the sensor is activated and increments by one each time the sensor is interrupted (activated or deactivated).

For example, opening the cartridge door increments the SW501 Front door opening/closing Toggled item count two times—once when the door is opened, and once when the door is closed.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. Use the down arrow button to scroll to Diagnostic Tests, and then press the OK button.
  4. Select Continue to enter Maintenance Mode.
  5. Use the down arrow button to scroll to Manual Sensor Test, and then press the OK button.
  6. Activate the desired sensor, and then check the control panel display to verify the sensor state (active or inactive).

Press the return arrow button to reset the sensor or press the Cancel button to exit the test.

NOTE: Only the M506x/M507x and M527/E52545/M528/E52645 control panel displays the State and Toggle descriptor.

– The State virtual LED next to the sensor number and sensor name illuminates green when the sensor is active.

– The Toggle virtual LED next to the sensor number and sensor name illuminates green after the sensor is activated and increments by one each time the sensor is interrupted (activated or deactivated).

For example, opening the front door increments the SW3 Front door opening/closing Toggled item count two times—once when the door is opened, and once when the door is closed.

How do I locate and identify the printer’s external port locations for the M501 model?

Refer to Figure 2-66 in the sources to locate and identify the external port locations on the M501 printer.

What external ports are found on the M501 printer?

The M501 printer includes the following external ports:

  • Slot for a cable-type security lock.
  • Local area network (LAN) Ethernet (RJ-45) network port.
  • Hi-Speed USB 2.0 printing port.
  • USB port for job storage (requires a 16 GB or larger USB flash drive).

How do I locate and identify the printer’s external port locations for the M506/E50045/M507/E50145 models?

Refer to Figure 2-67 in the sources to locate and identify the external port locations on the M506/E50045/M507/E50145 printers.

What external ports are found on the M506/E50045/M507/E50145 printer models?

The M506/E50045/M507/E50145 printer models include the following external ports:

  • Slot for a cable-type security lock.
  • Local area network (LAN) Ethernet (RJ-45) network port.
  • Hi-Speed USB 2.0 printing port.
  • USB port for connecting external USB devices (this port might be covered).

For easy-access USB printing, use the USB port on the top cover.

How do I locate and identify the printer’s external port locations for the M527/E52545/M528/E52645 models?

Refer to Figure 2-68 in the sources to locate and identify the external port locations on the M527/E52545/M528/E52645 printers.

What external ports are found on the M527/E52545/M528/E52645 printer models?

The M527/E52545/M528/E52645 printer models include the following external ports:

  • Slot for a cable-type security lock.
  • Fax port (f and z models only).
  • Local area network (LAN) Ethernet (RJ-45) network port.
  • USB port for connecting external USB devices (this port might be covered).
  • Hi-Speed USB 2.0 printing port.

For easy-access USB printing, use the USB port on the top cover.

Where can I find information on the main assemblies of the printer base?

Refer to Figure 2-69 in the sources for information about the main assemblies of the printer base.

What are the main assemblies of the printer base?

The main assemblies of the printer base are:

  • Fuser
  • Registration assembly
  • Feed drive assembly
  • Laser/scanner assembly

Where can I find information on the rollers and pads of the printer base?

Refer to Figure 2-70 in the sources for information about the rollers and pads of the printer base.

What rollers and pads are part of the printer base?

The rollers and pads of the printer base are:

  • Transfer roller
  • Tray 1 separation pad assembly
  • Tray 2 separation roller assembly
  • Tray 1 pickup roller
  • Tray 2 pickup roller assembly

Where can I find information about the motor and fans in the printer?

Refer to Figure 2-71 in the sources for information about the motor and fans.

What motors and fans are used in the printer?

The printer includes the following motors and fans:

  • Fuser motor (M1)
  • Main fan (FM1)
  • Sub fan (FM2)

Where can I find information about the printed circuit assemblies (PCAs) in the printer base?

Refer to Figure 2-72 in the sources for information about the PCAs in the printer base.

What printed circuit assemblies (PCAs) are located in the printer base?

The PCAs in the printer base include:

  • Low-voltage power supply (LVPS)
  • High-voltage power supply (HVPS)
  • Fuser power supply (FPS)
  • DC controller PCA

How can I print a configuration page on the M501 printer model using the LCD control panel?

Follow these steps to print a configuration page from the LCD control panel on an M501 printer:

  1. On the printer control panel, press the OK button.
  2. Open the Reports menu.
  3. Select Configuration Report.

What information is included in the configuration report for the M501 printer?

The configuration report for the M501 printer includes:

  • Product information
  • Memory
  • Paper settings
  • Impressions
  • Product settings
  • Installed personalities and options
  • Print
  • HP Web services

How do I print a configuration page from the LCD control panel on M506/E50045/M507/E50145 printers with FutureSmart 3?

Follow these steps to print a configuration page from the LCD control panel on an M506/E50045/M507/E50145 printer with FutureSmart 3:

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Open the following menus:
    • Reports
    • Configuration/Status Pages
  3. Use the down arrow button to scroll to Configuration Page, and then press the OK button to select it.
  4. Use the up arrow button to scroll to Print, and then press the OK button to print the pages.

How do I print a configuration page from the LCD control panel on M506/E50045/M507/E50145 printers with FutureSmart 4?

Follow these steps to print a configuration page from the LCD control panel on an M506/E50045/M507/E50145 printer with FutureSmart 4:

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Reports, and then press the OK button.
  2. Use the down arrow button to scroll to Configuration/Status Pages, and then press the OK button.
  3. Use the down arrow button to scroll to Configuration Page, and then press the OK button.
  4. Use the down arrow to scroll down to Cancel, and then use the right arrow to highlight the print icon. Select OK to print the pages.

How do I print a configuration page from a touchscreen control panel on M527/E52545/M528/E52645 printers?

Follow these steps to print a configuration page from a touchscreen control panel on an M527/E52545/M528/E52645 printer:

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Reports button (FutureSmart 4).
  2. Open the following menus:
    • Reports (FutureSmart 3)
    • Configuration/Status Pages
  3. Touch Configuration Page to select it.
  4. Touch the Print button to print the pages.

What information is included on the configuration page for printer models other than M501?

The configuration page for printer models other than M501 includes:

  • Device information
  • Installed personalities and options
  • HP Web services
  • Memory
  • Event log
  • Security
  • Paper trays and options

What information is contained in the HP embedded Jetdirect page?

The HP embedded Jetdirect page contains the following information:

  • General Information: Indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
  • Network Statistics: Indicates the total packets received, unicast packets received, bad packets received, framing errors received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.
  • TCP/IP information, including the IP address.
  • IPv4 information.
  • IPv6 information.
  • Security Settings information.

Always ensure the status line under the general information line indicates “HP embedded Jetdirect page”.

What information is contained in the wireless page?

The wireless page contains the following information:

  • General Information: Indicates the printer status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
  • Wireless Direct: Indicates the wireless function status.
  • Connected Clients: Indicates the MAC or IP address of connected clients.
  • Security Settings information.
  • Network Statistics: Indicates the total packets received, unicast packets received, bad packets received, framing errors received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.
  • TCP/IP information, including the IP address.
  • IPv4 information.
  • IPv6 information.

Always ensure the status line under the general information line indicates “I/O Card Ready”. The wireless page is available on wireless models only.

What important information can be found on the configuration pages?

The configuration pages contain helpful information for servicing the printer, such as firmware date codes, IP address, and email gateways.

Where can I find the DC controller firmware date code on the configuration page?

For all models except M501, the DC controller firmware date code is located on the main configuration page under “Device Information”. For the M501 printer, the DC controller version is listed as the controller number under product information on the configuration page.

Where can I find the firmware datecode on the configuration page?

For all models except M501, the firmware datecode is located on the main configuration page under “Device Information”. For the M501 printer, open the main menus, select the Service menu, and then select Firmware Datecode. The firmware datecode is also located on the main configuration page under “Product Information”.

Where can I find the HP embedded Jetdirect firmware version?

The HP embedded Jetdirect firmware version is located on the HP embedded Jetdirect page under “General Information”.

Where can I find information about accessories and internal storage on the configuration page?

All optional devices installed on the printer are listed on the main configuration page. Separate pages print for optional paper handling devices and the fax accessory (all except M501), which list more-detailed information for those devices.

Where can I find information about the embedded HP Jetdirect on the configuration page?

The embedded HP Jetdirect model and ID are located on the main configuration page under “Installed Personalities and Options” (all except M501).

Where can I find information about total RAM on the configuration page?

The total RAM is located on the main configuration page under “Memory”.

Where can I find information about additional 550-sheet feeders on the configuration page?

Information about additional 550-sheet feeders is located on the main configuration page under “Paper Trays and Options” (all except M501).

Where can I find information about engine cycles on the configuration page?

Engine cycles are located on the main configuration page under “Impressions” (M501) or “Device Information” (all except M501).

Where can I find information about event logs on the configuration page?

For models other than M501, event-log information is located on the main configuration page under “Event Log”. For the M501 printer, error-log information can be found by opening the 2ndary Service menu, selecting Service Reports, and then selecting Error Report. Press the OK button to print the report. This report can also be printed using the HP Embedded Web Server (EWS). The configuration page lists only the three most recent errors. To see a list of the 50 most recent errors, print an event log from the Diagnostics menu.

How do I print a fuser test page from a touchscreen control panel?

Use the following procedure to print a fuser test page from a touchscreen control panel:

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the following menus:
    • Troubleshooting
    • Print Quality Pages
    • Fuser Test Page
  3. Touch the Print button.

How do I print a fuser test page from a LCD control panel with FutureSmart 3?

Use the following procedure to print a fuser test page from a LCD control panel with FutureSmart 3:

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to Troubleshooting, and then press the OK button.
  3. If necessary, use the down arrow button to scroll to Print Quality Pages, and then press the OK button to start the calibration process.
  4. If necessary, use the down arrow button to scroll to Fuser Test Page, and then press the OK button to print the page.

How do I print a fuser test page from a LCD control panel with FutureSmart 4?

Use the following procedure to print a fuser test page from a LCD control panel with FutureSmart 4:

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then select OK.
  2. Navigate to Maintenance, and then select OK.
  3. Navigate to Troubleshooting, and then select OK.
  4. Use the down arrow button to scroll to Print Quality Pages, and then press the OK button.
  5. Use the down arrow button to scroll to Fuser Test Page, and then press the OK button.
  6. Use the down arrow to scroll down to Cancel, and then use the right arrow to highlight the print icon. Select OK to print the pages.

What is the HP Embedded Web Server (EWS) and how can it be used?

The HP Embedded Web Server (EWS) allows you to manage printing functions from your computer instead of the printer control panel.

You can use the HP Embedded Web Server (EWS) to:

  • View printer status information
  • Determine the remaining life for all supplies and order new ones
  • View and change tray configurations (paper types and sizes)
  • View and print internal pages
  • View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. You do not have to have Internet access to open and use the HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

How do I open the HP Embedded Web Server (EWS) from the Start menu?

Use the following procedure to open the HP Embedded Web Server (EWS) from the Start menu:

  1. Click the Start button, and then click the Programs item.
  2. Click your HP printer group, and then click the HP Device Toolbox item.

How do I open the HP Embedded Web Server (EWS) from a Web browser?

Use the following procedure to open the HP Embedded Web Server (EWS) from a Web browser:

  1. 2-line control panels: On the printer control panel, press the OK button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
  2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

What should I do if the Web browser displays a security certificate message when attempting to open the EWS?

If the Web browser displays a “There is a problem with this website’s security certificate” message when attempting to open the EWS, click “Continue to this website (not recommended)”. This will not harm the computer while navigating within the EWS for the HP printer.

What information and options are available on the Home tab of the HP Embedded Web Server (EWS)?

The Home tab provides printer, status, and configuration information. It includes the following:

  • Device Status: Shows the printer status and shows the approximate percent life remaining of HP supplies.
  • Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life remaining can vary. Consider having a replacement supply available to install when print quality is no longer acceptable. The supply does not need to be replaced unless the print quality is no longer acceptable.
  • Device Configuration: Shows the information found on the printer configuration page.
  • Network Summary: Shows the information found on the printer network configuration page.
  • Reports: Print the configuration and supplies status pages that the printer generates.
  • Event Log: Shows a list of all printer events and errors.

What options are available on the System tab of the HP Embedded Web Server (EWS)?

The System tab provides the ability to configure the printer from your computer. It includes the following:

  • Device Information: Provides basic printer and company information.
  • Paper Setup: Change the default paper-handling settings for the printer.
  • Print Quality: Change the default print-quality settings for the printer.
  • EcoSMART Console: Change the default times for entering Sleep mode or Auto Power Down mode. Configure which events cause the printer to wake.
  • Paper Types: Configure print modes that correspond to the paper types that the printer accepts.
  • System Setup: Change the system defaults for the printer.
  • Service: Perform the cleaning procedure on the printer.
  • Save and Restore: Save the current settings for the printer to a file on the computer. Use this file to load the same settings onto another printer or to restore these settings to this printer at a later time.
  • Administration: Set or change the printer password. Enable or disable printer features.

The System tab can be password-protected. If this printer is on a network, always consult with the administrator before changing settings on this tab.

What options are available on the Print tab of the HP Embedded Web Server (EWS)?

The Print tab provides the ability to change default print settings from your computer. It includes the following:

  • Printing: Change the default print settings, such as number of copies and paper orientation. These are the same options that are available on the control panel.
  • PCL5c: View and change the PCL5c settings.
  • PostScript: Turn off or on the Print PS Errors feature.

What options are available on the Fax tab of the HP Embedded Web Server (EWS)?

The Fax tab is available on fax models only. It includes the following:

  • Receive Options: Configure how the printer handles incoming faxes.
  • Phone Book: Add or delete entries in the fax phone book.
  • Junk Fax List: Set fax numbers to block from sending faxes to the printer.
  • Fax Activity Log: Review recent fax activity for the printer.

What options are available on the Scan tab of the HP Embedded Web Server (EWS)?

The Scan tab is available on MFP models only. It allows you to configure the Scan to Network Folder and Scan to E-mail features. It includes the following:

  • Network Folder Setup: Configure folders on the network to which the printer can save a scanned file.
  • Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
  • Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the printer. Configure the SMTP Server information.
  • E-mail Address Book: Add or delete entries in the email address book.
  • E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails.

What options are available on the Networking tab of the HP Embedded Web Server (EWS)?

The Networking tab is available for network-connected printers only. It provides the ability to change network settings from your computer. Network administrators can use this tab to control network-related settings for the printer when it is connected to an IP-based network. It also allows the network administrator to set up Wireless Direct functionality. This tab does not appear if the printer is directly connected to a computer.

What options are available on the HP Web Services tab of the HP Embedded Web Server (EWS)?

Use this tab to set up and use various Web tools with the printer.

What are the main control panel menus on the M501 printer?

The main control panel menus on the M501 printer are:

  • Setup menu
  • Function specific menus

What submenus are available in the Setup menu on the M501 printer?

The following submenus are available in the Setup menu:

  • HP Web Services menu
  • Reports menu
  • System Setup menu
  • Service menu
  • Network Setup menu
  • Quick Forms menu

What options are available in the HP Web Services menu on the M501 printer?

The HP Web Services menu includes the following options:

  • Enable Web Services: Use Enable Web Services to set up Web Services on the printer. Note: You must be connected to a network to enable HP Web Services.
  • Proxy Settings: The Proxy Settings sub-menu includes the following:
    • Proxy Server
    • Proxy Port
    • Username
    • Password

What options are available in the Reports menu on the M501 printer?

The Reports menu includes the following options: *Demo Page: Prints a page that demonstrates print quality. *Menu Structure: Prints a control-panel menu layout map. *Configuration Report: Prints a list of the printer settings. *Supplies Status: Prints the toner cartridge status. Includes the following information: *Approximate pages remaining *Supply level *Serial number *Number of pages printed *First install date *Last used date *Network Summary: Displays status for: *Network hardware configuration *Enabled features *TCP/IP and SNMP information *Network statistics *Usage Page: Displays the number of pages printed by the printer. (Specific items reported are model dependent.) *PCL Font List: Prints a list of all installed PCL 5 fonts. *PS Font List: Prints a list of all installed PS fonts. *PCL6 Font List: Prints a list of all installed PCL 6 fonts. *Service Page: Prints the service page. The service page includes information about supported paper types, and other settings that are not included on the configuration page. It also includes the event log. *Print Quality Page: Prints a page that helps solve problems with print quality. *Default Info Page: Prints a page that shows the default settings for the LaserJet Update feature.

What options are available in the System Setup menu on the M501 printer?

The System Setup menu includes the following options: *Language (List of available control-panel display languages.): Sets the language in which the control panel displays messages and printer reports. *Paper Setup *Default Paper Size *Letter *A4 *Legal Sets the size for printing internal reports or any print job that does not specify a size. NOTE: The default setting is determined by the choice of location during the initial printer setup. *Default Paper Type: Lists available paper types. Sets the type for printing internal reports or any print job that does not specify a type. *Tray 1 Paper Type/Paper Size: Configures the size and type for the tray. *Tray 2 Paper Type/Paper Size: Configures the size and type for the tray. *Tray 3 Paper Type/Paper Size: Configures the size and type for the tray. *Paper Out Action Wait forever: The printer waits until you load the correct paper. *Override: Print on a different size paper after a specified delay. *Cancel: Automatically cancel the print job after a specified delay. If you select either the Override or Cancel item, the control panel prompts you for the number of seconds to delay. *Print Quality *Adjust Alignment *Print Test Page: Prints a test page that shows the current registration settings. *Adjust Tray 1 *X1 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray. For duplex models, this side is the second side (back) of the paper. *X2 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only on duplex models. NOTE: Set X1 Shift first. *Y Shift: Registration of the image on the paper from top to bottom as the paper lies in the tray. *Adjust Tray 2 *X1 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray. For duplex models, this side is the second side (back) of the paper. *X2 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only on duplex models. NOTE: Set X1 Shift first. *Y Shift: Registration of the image on the paper from top to bottom as the paper lies in the tray. *Energy Settings *Sleep/Auto Off After 5 minutes *1 Minute *1 Hour *30 Minutes *15 Minutes Specifies the amount of idle time before the printer enters sleep mode. *Shut Down After *Never *30 Minutes *1 Hour *2 Hours *4 Hours *8 Hours *24 Hours Set the amount of elapsed time before the printer turns itself off. *Delay Shut Down *No Delay *When Ports Are Active Select whether or not the printer delays shutting down after the user presses the power button. No Delay: The printer shuts down immediately. When Ports Are Active: The printer waits until there is no I/O port activity before shutting down. *Supply Settings *Black Cartridge Very Low Setting *Stop: The printer stops printing until you replace the print cartridge. Prompt: The printer stops printing and prompts you to replace the print cartridge. You can acknowledge the prompt and continue printing. *Continue: The printer alerts you that the print cartridge is very low, but it continues printing. *Low Threshold: Enter a percentage for the low threshold setting. *Store Usage Data: Select where to store the printer’s usage data, either on the supplies or not on the supplies. *Cartridge Policy *Off *Authorized HP Use the Cartridge Policy feature to allow only genuine HP cartridges to be used with this printer. When someone attempts to install a cartridge that is not a genuine HP cartridge, the printer control panel displays a message informing that the cartridge is unauthorized, and it displays information explaining how to proceed. *Cartridge Protection *Protect Cartridges: Use the Cartridge Protection feature to permanently associate toner cartridges with a specific printer so they cannot be used in other printers. When someone attempts to transfer a protected cartridge from the original printer into another printer, that printer will not print. The printer control panel displays a message informing that the cartridge is protected, and it displays information explaining how to proceed. *Administration *Product Security *On *Off Set the printer-security feature. If you select the On setting, you must set a password. *Manage Stored Jobs *Quick Copy: The number of copies sent are printed immediately, and then that number of copies is printed anytime the stored job is retrieved. *Job type: temporary *Job deleted after printing: no *PIN protection: no *Proof and Hold: The first copy is printed immediately. Additional copies are printed by using the printer control panel. For example, ten copies are sent to the printer. One copy prints immediately. Nine copies are printed anytime the stored job is retrieved. The job is deleted after all copies are printed. *Job type: temporary *Job deleted after printing: yes *PIN protection: no *Personal Job: The job is stored in the printer memory until it is printed, and then the job is automatically deleted. *Job type: temporary *Job deleted after printing: yes *PIN protection: yes (optional) *Stored Job: The job is stored in the printer memory until it is printed, and then the job is manually deleted, or deleted after a predetermined retention time period. *Job type: standard *Job deleted after printing: no *PIN protection: yes (optional) *Inactivity Timer: Set the amount of time that passes before a given menu or item will close due to printer inactivity. *Courier Font Regular *Dark Set Courier font values.

What options are available in the Service menu on the M501 printer?

The Service menu includes the following options: *Cleaning Page: Cleans the printer when specks or other marks appear on printed output. The cleaning process removes dust and excess toner from the paper path. When selected, the printer prompts you to load plain Letter or A4 paper in Tray 1. Touch the OK button to begin the cleaning process. Wait until the process completes. Discard the page that prints. *USB Speed High *Full Sets the USB speed for the USB connection to the computer. For the printer to actually operate at high speed, it must have high speed enabled and be connected to an EHCI host controller that is also operating at high speed. This menu item does not reflect the current operating speed of the printer. *Less Paper Curl *On Off When printed pages are consistently curled, this option sets the printer to a mode that reduces curl. *Archive Print *On Off When printing pages that will be stored for a long time, this option sets the printer to a mode that reduces toner smearing and dusting. *Firmware Datecode: Displays the current firmware datecode. *Restore Defaults: Sets all settings to the factory default values. *Signature Check Cancel if Invalid *Prompt if Invalid Validates HP firmware downloads. *LaserJet Update *Check for Updates Now *Install Now *Remind Me Later *Skip this Update Check for printer firmware updates. *Manage Updates *Allow Downgrade *Check Automatically *Prompt Before Install *Allow Updates Manage how the printer handles firmware updates. *SMTP Comm. Report: The SMTP Communication Report contains the SMTP communication to and from the printer from the last Scan to E-mail job.

What options are available in the Network Setup menu on the M501 printer?

The Network Setup menu includes the following options: *Google Cloud Print: Print Claim Sheet: Press OK to send printer capabilities and model number to Google and print a sheet of registration instructions from Google. *Proxy Settings: Enter proxy information. *Proxy Server *Proxy Port *Username *Password *IPv4 Config Method *DHCP *BOOTP *Auto IP *Manual: The printer automatically configures all the TCP/IP settings via DHCP, BootP or AutoIP. Manual: You can manually configure the IP address, subnet mask, and default gateway. The control panel prompts you to specify values for each address section. As each address is completed, the printer prompts for address confirmation before moving to the next one. After all three addresses are set, the network reinitializes. *Auto Crossover *On *Off This item is used when you are connecting the printer directly to a personal computer using an Ethernet cable (you might have to set this to On or Off depending on the computer being used). *Network Services *IPv4 *IPv6 Enable or disable the IPv4 and IPv6 protocols. By default, each protocol is enabled. *Link Speed Automatic *10T Full *10T Half *100TX Full *100TX Half *1000T Full Sets the link speed manually if needed. After setting the link speed, the printer automatically restarts. *Security *Product Security: Enable printer security. If turned on, the printer prompts you to set a password. After it is set, the password will be needed to change printer settings. *HTTPS Enforcement: An encrypted communication and secure identification of a network web server. Only enabled if the printer is password protected. *Firewall: Enable, disable, or reset the printer firewall. *Access Control List: Enable, disable, or reset the network access control list. *Reset All Security: Reset the security settings to the factory-set default values. *Restore Defaults: Resets all network configurations to their factory defaults.

What options are available in the Quick Forms menu on the M501 printer?

The Quick Forms menu includes the following options: *Notebook Paper *Narrow Rule *Wide Rule *Child Rule Prints pages that have preprinted lines. *Graph Paper *1/8 inch *5 mm Prints pages that have preprinted graph lines. *Checklist *1-Column *2-Column

How do I select the paper size when printing or making copies?

Select the size of paper to use when printing or making copies via the Paper Size settings. Available sizes include Letter (8.5×11), Legal (8.5×14), Executive (7.25×10.5), Statement (5.5×8.5), Oficio (8.5×13), 3×5, 4×6, 5×7, 5×8, A4 (210×297 mm), A5 (148×210 mm), A6 (105×148 mm), RA4 (215×305 mm), B5 (182×257 mm), B6 (128×182 mm), 10x15cm, 16K (195×270 mm), 16K (184×260 mm), 16K (197×273 mm), Postcard JIS (100×148 mm), DPostcard JIS (148×200 mm), Envelope #9, Envelope #10, Envelope Monarch, Envelope #10, Envelope B5, Envelope C5, Envelope C6, Envelope DL, Custom, and Oficio (216×340 mm).

How do I select the paper type when printing or making copies?

Select the type of paper to use when printing or making copies via the Paper Type settings. Options include Any Type, Plain, Light 60-74g, Intermediate 85-95g, Mid-Weight 96-110g, Heavy 111-130g, Extra Heavy 131-175g, Cardstock 176-220g, Mono Transparency, Labels, Letterhead, Envelope, Preprinted, Prepunched, Colored, Bond, Recycled, Rough, HP EcoFFICIENT, and Light Bond.

How do I select the paper tray to use when printing or making copies?

Select the tray to use when printing or making copies via the Paper Tray settings. Options include Automatically detect, Manually Feed, Tray 1, and Tray 2.

How do I enable or disable booklet format?

Enable or disable booklet format via the Booklet Format settings. Options include Enabled and Disabled.

How do I enable or disable borders on each page in booklet format?

Enable or disable borders on each page via the Booklet Format Borders on each page settings. Options include Enabled and Disabled.

How do I specify the content orientation?

Specify the way the content of the original document is placed on the page via the Content Orientation settings. Options include Portrait and Landscape.

How do I select the number of pages to print on one sheet?

Select how many pages to print on one sheet via the Pages per Sheet settings. Options include One, Two, and Four.

How do I select the page order?

Select to print the pages in rows or columns via the Page Order settings. Options include Right, then down and Down, then right.

How do I add page borders?

Add borders to the pages via the Add page borders settings. Options include Enabled and Disabled.

How do I adjust the darkness of the image?

Adjust to increase or decrease the amount of white and black in the colors via the Darkness settings. The values range from 1 (Lighter) to 9 (Darker), with 5 as the default.

How do I adjust the contrast of the image?

Adjust to increase or decrease the difference between the lightest and darkest color on the page via the Contrast settings. The values range from 1 (Less) to 9 (More), with 5 as the default.

How do I adjust the background cleanup?

Adjust if you are having trouble copying a faint image via the Background Cleanup settings. The values range from 1 (Normal) to 9 (Cleaner), with 3 as the default.

How do I adjust the sharpness of the image?

Adjust to sharpen or soften the image via the Sharpness settings. The values range from 1 (Less) to 5 (More), with 3 as the default.

How do I optimize for a particular type of content?

Select to optimize for the output of a particular type of content via the Optimize Text/Picture settings. Options include Text, Mixed, Printed picture, and Photograph.

How do I enable edge-to-edge printing?

Enable the Edge-to-Edge feature to minimize margins and print as close to the edge of the paper as possible.

How do I erase edges of the scanned image?

Use the Erase Edges feature to remove blemishes, such as dark borders or staple marks, by cleaning the edges of the scanned image.

How do I specify a different width for each edge when erasing edges?

Specify a different width for each edge or apply the same width to all edges via the Erase Edges settings.

How do I collate copies?

When Collate on is selected, each set of copied pages are assembled in the same order as the original document.

How do I enable multi-feed detection?

Enable the Multi-feed Detection feature to detect when multiple pages are fed simultaneously into the ADF (automatic document feeder) or sheet-feed scanner.

How do I enable printing from a USB drive?

Enable the printer to open a file from a USB drive via the Enable Print from USB Drive settings. Options include Enabled and Disabled.

How do I sort stored jobs?

List the jobs either alphabetically or chronologically via the Job Sort Order settings. Options include Job Name and Date.

How do I retain temporary jobs?

Set which temporary jobs will be retained in the event of a printer reboot via the Retain Temporary Jobs settings. Options include Do not retain, Personal jobs only, and All temporary jobs.

How do I configure the temporary job storage limit?

Configure global settings for jobs that are stored in the printer memory via the Temporary Job Storage Limit settings. The Temporary Job Storage Limit feature specifies the number of temporary jobs that can be stored on the printer. The maximum allowed value is 300.

How do I configure temporary job storage retention?

Configure global settings for temporary jobs that are stored in the printer memory via the Temporary Job Storage Retention settings. The Temporary Stored Job Retention feature specifies the amount of time temporary jobs can be stored on the printer.

How do I configure standard stored job retention?

Configure global settings for jobs that are stored in the printer memory via the Standard Stored Job Retention settings. The Standard Stored Job Retention feature specifies the amount of time jobs can be stored on the printer.

How do I set the default number of copies for a copy job?

Set the default number of copies for a copy job via the Number of Copies settings. The range is 1-32000, with 1 as the default. This default applies when the Copy function or the Quick Copy function is initiated from the printer Home screen.

How do I configure the default paper size, type, and tray used for print jobs?

Configure the default paper size, type and tray used for print jobs via the Paper Selection settings.

How do I configure the default custom paper size?

Configure the default paper size that is used when the user selects Custom as the paper size for a print job via the Default Custom Paper Size settings.

How do I configure the default output sides?

Use to indicate whether the original document is printed on one or both sides via the Output Sides settings. Options include 1-sided and 2-sided.

How do I avoid shadows that can appear along the edges of copies when the original document is printed close to the edges?

Use the Edge-to-Edge settings. Options include Normal (recommended) and Edge-to-Edge output.

How do I select the level of desired print quality?

Use to select the level of desired print quality via the Resolution settings. Options include FastRes 1200 and ProRes 1200.

How do I print text using less toner?

Text is printed using less toner when Economode is enabled. This setting is useful when you are printing drafts. This option can be turned on independently of other print quality settings.

How do I select which version of the Courier font I want to use?

Select which version of the Courier font you want to use via the Courier Font settings. Options include Regular and Dark. The factory default setting is Regular, which uses an average stroke width. The Dark setting can be used if a heavier Courier font is needed.

How do I change the printable area of A4-size paper?

Changes the printable area of A4-size paper via the Wide A4 settings. If you enable this option, eighty 10-pitch characters can be printed on a single line of A4 paper.

How do I select whether a PostScript (PS) error page is printed when the printer encounters a PS error?

Use this feature to select whether a PostScript (PS) error page is printed when the printer encounters a PS error via the Print PS Errors settings. Options include Enabled and Disabled.

How do I select whether a PDF error page is printed when the printer encounters a PDF error?

Selects whether a PDF error page is printed when the printer encounters a PDF error via the Print PDF Errors settings. Options include Enabled and Disabled.

How do I configure the default print language or personality for the printer?

Configures the default print language or personality for the printer via the Personality settings. Options include Automatic, PCL, PS, and PDF.

How do I select the font source for the user-soft default font?

Selects the font source for the user-soft default font via the Font Source settings. Options include Internal and Disk resident.

How do I specify the font number for the user-soft default font?

Specifies the font number for the user-soft default font using the source that is specified in the Font Source menu via the Font Number settings.

How do I select a default pitch for a fixed-spaced font?

If the Font Source option and the Font Number setting indicate a contour font, then use this feature to select a default pitch (for a fixed-spaced font).

How do I select the user soft -default vertical form length?

Use the Form Length feature to select the user soft -default vertical form length.

How do I select the orientation that is most often used for copy or scan originals?

Select the orientation that is most often used for copy or scan originals via the Orientation settings. Select the Portrait option if the short edge is at the top or select the Landscape option if the long edge is at the top.

How do I select a symbol set from the control panel?

Select any one of several available symbol sets from the control panel via the Symbol Set settings. A symbol set is a unique grouping of all the characters in a font. The factory default value for this option is PC-8. Either PC-8 or PC-850 are recommended for line-draw characters.

How do I append a carriage return to each line feed encountered in backwards-compatible PCL jobs?

When enabled, this option appends a carriage return to each line feed encountered in backwards-compatible PCL jobs via the Append CR to LF settings. Options include Enabled and Disabled.

How do I suppress blank pages from being printed?

This option is for users who are generating their own PCL, which could include extra form feeds that would cause blank pages to be printed. When the On option is selected, form feeds are ignored if the page is blank via the Suppress Blank Pages settings. Options include Enabled and Disabled.

How do I select and maintain input trays by number when I am not using the printer driver, or when the software program has no option for tray selection?

Use to select and maintain input trays by number when you are not using the printer driver, or when the software program has no option for tray selection via the Media Source Mapping settings. Options include Standard and Classic.

How do I lighten or darken the print on the page?

Lighten or darken the print on the page by changing the toner density setting via the Toner Density settings.

How do I enable or disable Resolution Enhancement technology (REt)?

Use this setting to enable or disable Resolution Enhancement technology (REt), which produces smoother angles, curves, and edges via the REt settings. Options include Disabled and Enabled.

How do I specify a tray to be adjusted for image registration?

Specify tray to be adjusted via the Image Registration Tray settings.

How do I shift the margin alignment to center the image on the page from top to bottom and from left to right?

Shift the margin alignment to center the image on the page from top to bottom and from left to right via the Front-side Horizontal Shift, Front-side Vertical Shift, Back-side Horizontal Shift, and Back-side Vertical Shift settings. You can also align the image on the front with the image printed on the back.

How do I adjust the registration settings for each tray?

Use the Adjust Tray menu to adjust the registration settings for each tray. Before adjusting these values, print a registration test page. It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary. You can adjust values for X1 Shift, X2 Shift, Y1 Shift, and Y2 Shift.

How do I print a page to test the image registration?

Use the Print Test Page option to print a page to test the image registration. It provides alignment guides in the X and Y directions so you can determine which adjustments are necessary.

How do I set the printer to sense every page, sense the first page, or sense transparency only for Tray 1?

Use the Auto Sense Behavior Tray 1 settings. Options include Sense every page, Sense first page, and Sense transparency only.

How do I set the printer to sense the first page or sense transparency only for all other trays?

Use the Auto Sense Behavior All Other Trays settings. Options include Sense first page and Sense transparency only.

How do I correct print quality problems in low-humidity environments and highly resistive paper?

Use the Resistance mode settings. Options include Normal, Up 1, and Up 2. Use the Up options to solve print quality problems that are related to faded images or scattered toner on certain paper types. The Up options raise the secondary transfer bias.

How do I reduce paper curl in print jobs?

Use this setting to reduce paper curl in print jobs via the Paper curl mode settings. Options include Normal and Reduced.

How do I correct scattered lines in printed pages?

Use this setting if you have scattered lines in printed pages via the Optimize Line Detail settings. Options include Normal, Off, and Alternate.

How do I optimize envelope control?

Use the Optimize Envelope control settings. Options include Normal and Reduced Temp.

How do I control how the printer handles jobs that have specified a specific input tray?

Controls how the printer handles jobs that have specified a specific input tray via the Use Requested Tray Exclusively settings. Two options are available:

  • Exclusively: The printer never selects a different tray when the user has indicated that a specific tray should be used, even if that tray is empty.
  • When available: The printer pulls from another tray if the specified tray is empty, even though the specific tray was indicated for the job.

How do I indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the printer pulls from the multipurpose tray instead?

Indicate whether a prompt should appear when the type or size for a job does not match the specified tray and the printer pulls from the multipurpose tray instead via the Manually Feed Prompt settings. Two options are available:

  • Always: A prompt always displays before using the multipurpose tray.
  • Prompt on mismatch: A prompt displays only if the size or type do not match or the tray is empty.

How do I control whether the tray configuration message displays whenever a tray is closed?

Controls whether the tray configuration message displays whenever a tray is closed via the Size/Type Prompt settings. Two options are available:

  • Display: Shows the tray configuration message when a tray is closed. The user is able to configure the tray settings directly from this message.
  • Do not display: Prevents the tray configuration message from automatically appearing.

How do I turn on or off the control panel prompt to select another tray when the specified tray is empty?

Use to turn on or off the control panel prompt to select another tray when the specified tray is empty via the Use Another Tray settings. Two options are available:

  • Allow: When this option is selected the user is prompted to either add paper to the selected tray or to choose a different tray. This is the factory default.
  • Do not allow: When this option is selected, the user is not given the option of selecting a different tray. The printer prompts the user to add paper to the tray that was initially selected.

How do I load letterhead or preprinted paper into the tray the same way for all print jobs, whether I am printing to one side of the sheet or to both sides of the sheet?

Use to load letterhead or preprinted paper into the tray the same way for all print jobs, whether you are printing to one side of the sheet or to both sides of the sheet via the Alternative Letterhead Mode settings. When this option is selected, load the paper as you would for printing on both sides. When this option is selected, the printer speed slows to the speed required for printing on both sides.

How do I control how the printer handles two-sided jobs (duplexing)?

Controls how the printer handles two-sided jobs (duplexing) via the Duplex Blank Pages settings. Two options are available:

  • Automatic: Choose this option to skip printing blank sides during a two-sided print job. The printer can print jobs faster when blank sides are skipped.
  • Always: Choose this option to print all sides of a two-sided job, even if one side is blank. This might be preferable for certain jobs that use paper types such as letterhead or prepunched paper.

How do I print on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the printer (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded)?

Prints on letter-size paper when an A4 job is sent but no A4-size paper is loaded in the printer (or to print on A4 paper when a letter-size job is sent but no letter-size paper is loaded) via the Override A4/Letter settings. This option will also override A3 with ledger-size paper and ledger with A3-size paper.

How do I configure settings that apply to sending documents through email or saving documents to a folder on the network or on a USB multi-drive?

Use the E-mail Setup Wizard feature configures the printer to send scanned images as email attachments. To open the printer HP Embedded Web Server and set up the email notification server, enter the printer IP address into a Web browser.

How do I use the Image Preview feature?

Use the Image Preview feature to scan a document and display a preview before completing the job. Select whether this feature is available on the printer.

How do I specify a different default file name for scanned files?

Use this feature to specify a different default file name via the Default File Name settings.

How do I select the document file type?

Select from a list of file types via the Document File Type settings. Available file types include PDF, JPEG, TIFF, MTIFF, XPS, and PDF/A.

How do I optimize the output for a particular type of content when scanning?

Use to optimize the output for a particular type of content via the Optimize Text/Picture settings. You can optimize the output for text, printed pictures, or a mixture.

How do I select the quality for the output when scanning?

Use to select the quality for the output via the Quality and File Size settings. Options include High (large file), Medium, and Low (small file).

How do I describe the layout for each side of the original document when scanning?

Use to describe the layout for each side of the original document via the Original Sides settings. First select whether the original document is printed on one side or both sides. Then touch the Orientation setting to indicate whether the original has portrait or landscape orientation. If it is printed on both sides, also select the 2-sided format that matches the original document.

How do I specify the way the content of the original document is placed on the page?

For some features to work correctly, you must specify the way the content of the original document is placed on the page. Portrait orientation means the short edge of the page is along the top. Landscape orientation means the long edge of the page is along the top.

How do I set the resolution for sent documents?

Sets the resolution for sent documents via the Resolution settings.

How do I enable or disable color scanning?

Use to enable or disable color scanning via the Color/Black settings.

How do I describe the page size of the original document when scanning?

Use to describe the page size of the original document via the Original Size settings.

How do I configure to receive notification about the status of a sent document?

Configure to receive notification about the status of a sent document via the Notification settings.

How do I adjust the Background Cleanup setting?

Adjust the Background Cleanup setting if you are having trouble copying a faint image.

How do I automatically crop the scan for digital sending?

Use this menu item to automatically crop the scan for digital sending via the Cropping Options settings. Use the Crop to content option to scan the smallest possible area that has detectable content.

How do I prevent blank pages in the original document from being included in the output document when scanning?

Use to prevent blank pages in the original document from being included in the output document via the Blank Page Suppression settings.

How do I configure how the printer interacts with the HP Digital Sending Software (DSS) server?

Configure how the printer interacts with the HP Digital Sending Software (DSS) server via the Digital Send Service Setup settings. HP DSS handles digital sending tasks, such as faxing, emailing, and sending scanned documents to a network folder or USB storage device.

How do I specify whether DSS management of a printer is transferable to a different DSS?

Use the Allow Transfer to New Digital Sending Software (DSS) Server option to specify whether DSS management of a printer is transferable to a different DSS.

How do I configure settings for sending faxes from the printer?

Configure settings for sending faxes from the printer via the Internal Fax Modem Setup settings.

How do I control how the fax modem dials the outgoing fax number when faxes are sent?

These settings control how the fax modem dials the outgoing fax number when faxes are sent via the Fax Dialing Settings settings.

How do I enable users who have the correct driver installed to send faxes through the printer from their computers?

Enables users who have the correct driver installed to send faxes through the printer from their computers via the PC Fax Send settings. Options include Enabled and Disabled.

How do I reduce fax-transmission time?

The JBIG compression reduces fax-transmission time, which can result in lower phone charges. However, using JBIG compression sometimes causes compatibility problems with older fax machines. If this occurs, turn off the JBIG compression.

How do I specify a default billing code for faxing?

Specify a default billing code for faxing via the Default Billing Code settings. If you specify a default billing code, this code displays in the Billing Code field when the user sends an outgoing fax. If this field is blank, no default billing code is provided for the user.

How do I select the resolution for outgoing faxes?

Select the resolution for outgoing faxes via the Resolution settings. If you increase the resolution, faxes might be clearer but they could transmit more slowly.

How do I optimize the output for a particular type of content for faxing?

Optimizes the output for a particular type of content via the Optimize Text/Picture settings. You can optimize the output for text, printed pictures, or a mixture.

How do I configure settings for receiving faxes?

Use to configure settings for receiving faxes via the Fax Receive Setup settings.

How do I use schedule fax printing?

If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print. Select Incoming Fax Options, and then you can choose to always store faxes, always print them, or you can set up a schedule for each day of the week.

How do I block fax numbers?

The blocked fax list can contain up to 30 numbers. When the printer receives a call from one of the blocked fax numbers, it deletes the incoming fax. It also logs the blocked fax in the activity log along with job-accounting information.

How do I add the date, time, sender’s phone number, and page number to each page of the faxes that this printer receives?

Use this option to add the date, time, sender’s phone number, and page number to each page of the faxes that this printer receives via the Stamp Received Faxes settings. Options include Enabled and Disabled.

How do I shrink faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page?

Use to shrink faxes that are larger than Letter-size or A4-size so that they can fit onto a Letter-size or A4-size page via the Fit to Page settings. If this feature set to Disabled, faxes larger than Letter or A4 will flow across multiple pages.

How do I forward received faxes to another fax machine?

Use to forward received faxes to another fax machine via the Enable Fax Forwarding settings. Options include Disabled and Enabled.

How do I set the estimated percentage at which the printer notifies me when a toner cartridge is very low?

Set the estimated percentage at which the printer notifies you when a toner cartridge is very low via the Black Cartridge settings.

How do I set the estimated percentage at which the printer notifies me when the document feeder kit is very low?

Set the estimated percentage at which the printer notifies you when the document feeder kit is very low via the Document Feeder Kit settings.

How do I set the estimated percentage at which the printer notifies me when the maintenance kit is very low?

Set the estimated percentage at which the printer notifies you when the maintenance kit is very low via the Maintenance Kit settings.

How do I display a message on the control panel when a cartridge is very low?

Displays a message on the control panel when a cartridge is very low via the Low Warning Threshold Message settings. Options include On and Off.

How do I specify the action for the device to take when a supply reaches a low condition?

Use one of these options to specify the action for the device to take when a supply reaches a low condition via the Low Behavior settings. Options include Continue and Stop.

How do I specify the action for the device to take when a supply reaches a very low condition for the black cartridge?

Use one or more of these options to specify the action for the device to take when a supply reaches a very low condition via the Black Cartridge settings. Options include Stop, Continue, and Prompt to continue.

How do I specify the action for the device to take when a supply reaches a very low condition for the document feeder kit?

Use one or more of these options to specify the action for the device to take when a supply reaches a very low condition via the Document Feeder Kit settings. Options include Stop, Continue, and Prompt to continue.

How do I specify the action for the device to take when a supply reaches a very low condition for the maintenance kit?

Use one or more of these options to specify the action for the device to take when a supply reaches a very low condition via the Maintenance Kit settings. Options include Stop, Continue, and Prompt to continue.

How do I suppress the toner cartridges from storing most of the information gathered exclusively for the purpose of understanding the usage of the printer?

Store Usage Data provides a way to suppress the toner cartridges from storing most of the information gathered exclusively for the purpose of understanding the usage of the printer. Select the On supplies setting to store the data on the toner cartridge memory chip. Select the Not on supplies setting to suppress the information from being stored on the memory chip.

How do I permanently protect cartridges so that they can be used only in this product or fleet of products?

Select to permanently protect cartridges so that they can be used only in this product or fleet of products via the Cartridge Protection settings. Options include Off and Protect cartridges.

How do I allow only genuine HP cartridges to be used in this printer?

Set Authorized HP to allow only genuine HP cartridges to be used in this printer via the Cartridge Policy settings. Options include Off and Authorized HP.

How do I reset the document feeder kit or maintenance kit?

Select this option if you have installed a new document feeder kit or maintenance kit via the Reset Supplies settings.

How do I print a page that contains the current security settings on the HP Jetdirect print server?

Prints a page that contains the current security settings on the HP Jetdirect print server via the Print Security Report settings. Options include Yes and No.

How do I edit the host name?

Use the arrow buttons to edit the host name via the Host Name settings.

How do I specify the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server?

Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server via the Config Method settings. Options include Bootp, DHCP, Auto IP, and Manual.

How do I specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration?

Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration via the Default IP settings.

How do I enable or disable IPv6 operation on the print server?

Use this item to enable or disable IPv6 operation on the print server via the Enable settings.

How do I enable and manually configure a TCP/IPv6 address?

Use this item to enable and manually configure a TCP/IPv6 address via the Address settings.

How do I configure the printer to obtain its stateful configuration from a DHCPv6 server?

The stateful auto-configuration method to be used by the print server is determined by a router via the DHCPV6 Policy settings. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server.

How do I specify the proxy server to be used by embedded applications in the printer?

Specifies the proxy server to be used by embedded applications in the printer via the Proxy Server settings. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security for those clients.

How do I enter the port number used by the proxy server for client support?

Enter the port number used by the proxy server for client support via the Proxy Port settings. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535.

How do I configure the time period after which an idle TCP print data connection is closed?

The time period, in seconds, after which an idle TCP print data connection is closed via the Idle Timeout settings.

How do I display the Wi-Fi Direct printer name?

Displays the Wi-Fi Direct printer name via the Wi-Fi Direct Name settings.

How do I connect a mobile device to the printer and print a document automatically?

A mobile device can automatically connect to the printer and print a document via the Connection Method settings.

How do I display the Wi-Fi Direct password for the printer?

Displays the Wi-Fi Direct password for the printer via the Wi-Fi Direct Password settings.

How do I configure the product to automatically print a cleaning page?

Use the Cleaning Page menu to configure the settings to automatically print a cleaning page. Select “Off” to disable automatic cleaning, or select a cleaning interval to set the number of pages to be printed before a cleaning page is printed. Cleaning pages print on the default paper size configured for the printer. To manually print a cleaning page, touch “Print”.

How do I calibrate the device scanner?

Touch “Start” in the Calibrate Scanner menu. Messages on the control panel display will guide through the calibration process. This function is available only on M527/E52545/M528/E52645 models.

How do I configure cleaning settings for the document feeder rollers?

Configure cleaning settings for the document feeder rollers in the Clean Document Feeder Rollers menu. Set the cleaning reminder interval (Range: 0 – 100%, Default = 10%), or select Clean Now. This function is available only on M527/E52545/M528/E52645 models.

Where can I find the USB Firmware Upgrade menu?

At the printer control panel, select the Support Tools menu, then the Maintenance menu, and then the USB Firmware Upgrade menu. This menu is available for all models except M501. Insert a USB storage device with a firmware upgrade bundle into the USB port, and follow the on-screen instructions.

Where can I find the Service menu?

At the printer control panel, select the Support Tools menu, and then select the Service menu. This menu is available for all models except M501.

Is the Service menu locked?

Yes, the Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. Refer to the Service mode function section in the printer troubleshooting manual.

Where can I find the Troubleshooting menu?

At the printer control panel, select the Support Tools menu, and then select the Troubleshooting menu.

What kind of reports are available in the Troubleshooting menu?

The Troubleshooting menu contains various reports. You can print Configuration/Status Pages such as the Settings Menu Map, Current Settings Page, Configuration Page, Supplies Status Page, Usage Page, Paper Path Page, File Directory Page, Web Services Status Page, PCL Font List, PS Font List, Event Log, Warning Log Page, T.30 Protocol Trace, and PQ Troubleshooting Pages. There are also Fax Reports including the Fax Activity Log, Billing Codes Report, Blocked Fax List, and Fax Call Report. Additionally, you can print Other Pages such as PCL Font List and PS Font List. Select the desired report and then select the print icon to print the page.

What Fax Tools are available in the Troubleshooting menu?

The Fax Tools menu (Fax models only) includes options such as Fax T.30 Trace Report, Fax V.34 Enable/Disable, JBIG Compression On/Off, and Fax Speaker Mode (Normal/Diagnostic).

  • Fax T.30 Trace Report: Use to print or configure the fax T.30 trace report. T.30 is the standard that specifies handshaking, protocols, and error correction between fax machines. You can set it to never automatically print, print after every fax, print only after fax send jobs, print only after received faxes, print only after fax send errors, print only after fax receive errors, or print after any fax error.
  • Fax V.34 Enable/Disable: Use to disable V.34 modulations if several fax failures have occurred or if phone line conditions require it. The default setting is Enable.
  • JBIG Compression: This can be set to On or Off. The default setting is Off.
  • Fax Speaker Mode: Used by a technician to evaluate and diagnose fax issues by listening to the sounds of fax modulations. Options are Normal (default) and Diagnostic.

What kind of Fax Service Logs are available?

The standard fax log includes basic information such as the time and whether the fax was successful. The detailed fax log shows the intermediate results of the redial process not shown in the standard fax log.

What Print Quality Pages are available?

PQ Troubleshooting Pages can be printed to help resolve problems with print quality.

What information is included in the Event Log?

The Event Log prints the 50 most recent events in the Event Log. For each event, the printed log shows the error number, page count, error code, and description or personality.

What information is shown on the Paper Path Page?

The Paper Path Page shows how many pages were printed from each tray.

What Diagnostic Tests are available?

The Diagnostic Tests menu includes Disable Cartridge Check, Paper Path Test, and Paper Path Sensor Test.

  • Disable Cartridge Check: Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge is removed or exchanged. Supply errors are ignored while the printer is in this mode.
  • Paper Path Test: Generates a test page for testing paper handling features. You can select the source tray and set the number of copies (Range: 1–500, Default = 1). For duplex models, you can enable or disable the Test Duplex Path. You can also specify the length of time in milliseconds (0-60,000) for the Print/Stop Test.
  • Paper Path Sensor Test: Initiates a test of the paper path sensors.

How do I test the printer sensors and switches?

Use the Manual Sensor Test or Tray/Bin Manual Sensor Test. Select from a list of available components. Each sensor is displayed on the control-panel screen, along with its status. Manually trip each sensor and watch for it to change on the screen. Press the Stop button to abort the test.

How do I test individual printer parts?

Use the Component Test to exercise individual parts independently to isolate noise, leaking, or other issues. Select one of the components to start the test. The test will run the number of times specified by the Repeat option. You might be prompted to remove parts from the printer during the test. Press the Stop button to abort the test.

What Scanner Tests are available?

For M527/E52545/M528/E52645 models only, the Diagnostic Tests menu includes Continuous Scan and Scanner Tests. Scanner Tests include Sensors, Generate Debug Data, and Start.

How do I retrieve diagnostic data?

Use the Retrieve Diagnostic Data option to create files that contain information about the printer that can help identify the cause of problems. Options include Create device data file, Create zipped debug information file, Include crash dump files, Clean up debug information, Send to E-mail, and Export to USB.

How do I retrieve fax diagnostic data?

Use the Retrieve Fax Diagnostic Data option to create files that contain information about the printer that can help identify the cause of problems. Options include Create device data file, Create zipped debug information file, Include crash dump files, Clean up debug information, Send to E-mail, and Export to USB.

What do error codes indicate?

Error codes indicate the current printer status or situations that might require action. They are numerical or alphanumeric and have a set structure with six characters (example: 13.WX.YZ). The first two characters are numeric and represent the system component that is causing the error. The remaining four characters (WX, Y, and Z values) further define the error.

Where can I find documentation for HP LaserJet and HP PageWide Enterprise error codes?

Error codes are documented in the control panel message document (CPMD) for each printer. The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers. The CPMD is continually updated and republished with the latest information for the error codes.

What do the first two characters of the error code represent?

  • 10.WX.YZ: Supplies (LaserJet) Supply error or supply memory error
  • 11.WX.YZ: Real-time clock Internal error with the clock on the formatter
  • 13.WX.YZ: Jam (LaserJet) Paper jam or open door jam error
  • 15.WX.YZ: Jam (PageWide) Paper jam or open door jam error
  • 17.WX.YZ: Supplies (PageWide) Supply error or supply memory error
  • 20.WX.YZ: Printer memory Insufficient memory or buffering error
  • 21.WX.YZ: Page Page complexity causing a decompression error when trying to process job
  • 30.WX.YZ: Scanner Flatbed scanner error occurring inside the unit
  • 31.WX.YZ: Document feeder Document feeder, scanner, or jam error
  • 32.WX.YZ: Backup, restore, or reset Backup, restore, or reset notification or error
  • 33.WX.YZ: Security Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or error
  • 40.WX.YZ: Input/Output (I/O) Partition manager, secure erase, or USB accessory error
  • 41.WX.YZ: Fuser, Laser scanner, or Paper path Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path
  • 42.WX.YZ: Firmware Firmware failure involving the Event Log, Shell, System Manager, or other component
  • 44.WX.YZ: Firmware Firmware failure involving a digital sending component
  • 45.WX.YZ: OXPd/Web Kit (PageWide) Informational notifications involving the OXPd Web Kit (communications log)
  • 46.WX.YZ: Engine (LaserJet) Engine communication error
  • 47.WX.YZ: Firmware Job parser or printer calibration error
  • 48.WX.YZ: Firmware PJA job accounting, job management, or job pipeline error
  • 49.WX.YZ: Firmware Firmware communication error
  • 50.WX.YZ: Fuser (LaserJet) Fuser error
  • 51.WX.YZ: Laser scanner (LaserJet) Laser scanner beam error
  • 52.WX.YZ: Laser scanner (LaserJet) Laser scanner startup error
  • 54.WX.YZ: Sensor Sensor error (not jam related)
  • 55.WX.YZ: DC controller (LaserJet) DC controller communication error
  • 56.WX.YZ: Paper handling (LaserJet) Paper input/output or accessory error
  • 57.WX.YZ: Fan Fan error
  • 58.WX.YZ: Sensor Engine sensor failure
  • 59.WX.YZ: Motor (LaserJet) Motor error
  • 60.WX.YZ: Tray motor error (LaserJet) Tray lifting or pick up error
  • 61.WX.YZ: Engine (PageWide and LaserJet) Print engine error with the 8–bit data package
  • 62.WX.YZ: System (LaserJet) LaserJet internal system error Print bar (PageWide) PageWide print system error
  • 63.WX.YZ: Engine (LaserJet) General engine error (electrical, communication, etc.)
  • 65.WX.YZ: Connector Output accessory connection error
  • 66.WX.YZ: Output accessory Output accessory error
  • 67.WX.YZ: Input accessory Input accessory connection error
  • 69.WX.YZ: Duplexer Duplexer error
  • 70.WX.YZ: DC controller (LaserJet) DC controller firmware error
  • 80.WX.YZ: Managed device Embedded Jetdirect error
  • 81.WX.YZ: Near Field Communication (NFC) Wireless, Bluetooth or internal EIO error
  • 82.WX.YZ: Memory (hard disk, EMMC, etc.) Disk hardware error
  • 90.WX.YZ: Internal diagnostics Internal test of systems (i.e. disk, CPB, display) or interconnection error
  • 98.WX.YZ: Hard disk Hard disk partition error
  • 99.WX.YZ: Firmware installer Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error

Where can I find printer documentation?

Find printer documentation using the internal HP portals GCSN and WISE (formerly SAW). GCSN is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users. The level of detail available will depend on access credentials.

How do I search WISE for printer documentation?

These instructions are for HP internal use by call agents, service technicians, and other internal users. To view a list of control panel message documents per printer in WISE, enter document ID c05048451, to locate CPMD list. Go to WISE and enter this document ID c05791539 for written instructions.

How do I search GCSN for printer documentation?

These instructions are for internal use by HP Channel Partners.

  1. On the Home screen in GCSN, open Technical information using one of the following two methods:

    • Type TINF in the Speedcode field found in the upper right corner and press Enter, or
    • On the Home page, click Technical information in the left pane.

  2. Under Product Search, select the Type, Category, Family, and Series that match the product model (leave the Model field as blank or the default).

  3. Click Add Favorites and then click Add to add the printer to the Favorites list and allow you to bypass the Product Search fields next time for that particular model (optional).

  4. Clear all of the high-level check boxes.

  5. Select the check boxes for the document types for which you want to search.

  6. Select Submit.

  7. If needed, click Back To selection Criteria and narrow your search (the maximum allowed search result is 100 documents).

What Technical information type selections are available?

  • Control panel message document (CPMD): CPMD-Map
  • List of all CPMDs per product: Support Information
  • Installation Guide or Hardware Install Guide: Maintenance/Service Guide or Install Guide
  • Service cost document: Install Guide or Service Guide/Manual
  • Service guide or Service manual: Service Guide/Manual
  • Self-solve or troubleshooting document: Support Information
  • User manual or User guide: User Guide
  • Warranty and Legal Guide: Warranty Statement

How do I troubleshoot print-quality problems?

To troubleshoot print-quality problems, try these steps in the order presented:

  1. Print from a different software program
  2. Check the paper-type setting for the print job
  3. Check toner-cartridge status
  4. Print a cleaning page
  5. Visually inspect the toner cartridge or cartridges
  6. Check paper and the printing environment
  7. Try a different print driver
  8. Troubleshoot image defects

What defects can be resolved by these troubleshooting steps?

The troubleshooting steps can help resolve the following defects:

  • Blank pages
  • Black pages
  • Curled paper
  • Dark or light bands
  • Dark or light streaks
  • Fuzzy print
  • Gray background or dark print
  • Light print
  • Loose toner
  • Missing toner
  • Scattered dots of toner
  • Skewed images
  • Smears
  • Streaks

How do I check the paper type setting on the printer?

  1. Open the tray.
  2. Verify that the tray is loaded with the correct type of paper.
  3. Close the tray.
  4. Follow the control panel instructions to confirm or modify the paper type settings for the tray.

How do I check the paper type setting in Windows?

  1. From the software program, select the Print option.
  2. Select the printer, and then click the Properties or Preferences button.
  3. Click the Paper/Quality tab.
  4. From the Paper Type drop-down list, click the More… option.
  5. Expand the list of Type is: options.
  6. Expand the category of paper types that best describes the paper.
  7. Select the option for the type of paper being used, and click the OK button.
  8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

How do I check the paper type setting in macOS?

  1. Click the File menu, and then click the Print option.
  2. In the Printer menu, select the printer.
  3. Click Show Details or Copies & Pages.
  4. Open the menus drop-down list, and then click the Paper/Quality menu.
  5. Select a type from the Media Type drop-down list.
  6. Click the Print button.

How do I check the toner-cartridge status?

  1. Print the Supplies Status Page.
  2. Check supplies status.

How do I print the Supplies Status Page?

  1. From the Home screen on the printer control panel, select the Reports menu.
  2. Select the Configuration/Status Pages menu.
  3. Select Supplies Status Page, and then select Print to print the page.

What should I check on the supplies status report?

  1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts.
  2. Check to see if a genuine HP cartridge is being used. A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it.

How do I clean the printer paper path?

  1. From the Home screen on the printer control panel, select the Support Tools menu.
  2. Select the following menus:
    • Maintenance
    • Calibration/Cleaning
    • Cleaning Page
  3. Select Print to print the page.

A Cleaning… message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.

How do I visually inspect the toner cartridge?

  1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
  2. Check the memory chip for damage.
  3. Examine the surface of the green imaging drum.
  4. If any scratches, fingerprints, or other damage are seen on the imaging drum, replace the toner cartridge.
  5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.

What should I check regarding the paper and printing environment?

  1. Use paper that meets HP specifications.
  2. Check the environment.
  3. Set the individual tray alignment.

What paper specifications should I be aware of?

  • Always use a paper type and weight that this printer supports.
  • Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
  • Use paper that has not been previously printed on.
  • Use paper that does not contain metallic material, such as glitter.
  • Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
  • Use paper that is not too rough. Using smoother paper generally results in better print quality.

What environmental factors should I consider?

  • Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
  • Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
  • Do not place the printer in a confined space, such as a cabinet.
  • Place the printer on a sturdy, level surface.
  • Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
  • Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

How do I set the individual tray alignment?

  1. From the Home screen on the printer control panel, select the Settings menu.
  2. Select the following menus:
    • Copy/Print or Print
    • Print Quality
    • Image Registration
  3. Select Tray, and then select the tray to adjust.
  4. Select Print Test Page, and then follow the instructions on the printed pages.
  5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.
  6. Select Done to save the new settings.

What print drivers are available?

  • HP PCL.6 driver: If available, this printer-specific print driver supports older operating systems like Windows XP and Windows Vista.
  • HP PCL 6 driver: This printer-specific print driver supports Windows 7 and newer operating systems that support version 3 drivers.
  • HP PCL-6 driver: This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers.
  • HP UPD PS driver: Recommended for printing with Adobe software programs or with other highly graphics-intensive software programs. Provides support for printing from Postscript emulation needs, or for Postscript flash font support.
  • HP UPD PCL 6: Recommended for printing in all Windows environments. Provides the overall best speed, print quality, and printer feature support for most users. Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments. Might not be fully compatible with third-party and custom software programs that are based on PCL 5.

What are the initial steps for solving image defect issues?

  1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with continued printing.
  2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the rated life), replace the cartridge.
  3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using a different ream of media or a different tray. Try using a different print mode.
  4. Make sure that the printer is within the supported operating temperature/humidity range.
  5. Make sure that the paper type, size, and weight are supported by the printer.

What are the possible solutions for banding defects (dark or light lines which repeat down the length of the page)?

  1. Reprint the document.
  2. Try printing from another tray.
  3. Replace the cartridge.
  4. Use a different paper type.
  5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality.

What are the possible solutions for a black page?

  1. Visually inspect the cartridge to check for damage.
  2. Make sure that the cartridge is installed correctly.
  3. Replace the cartridge.

What are the possible solutions for a blank page (no print)?

  1. Make sure that the cartridges are genuine HP cartridges.
  2. Make sure that the cartridge is installed correctly.
  3. Print with a different cartridge.
  4. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.

What are the possible solutions for fixing/fuser defects (slight shadows or offsets of the image are repeated down the page)?

  1. Reprint the document.
  2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.

What are the possible solutions for toner rubbing off along either edge of the page?

  1. Reprint the document.
  2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.
  3. Enterprise models only: From the printer control panel, go to the Edge-to-Edge menu and then select Normal. Reprint the document.
  4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.

What are the possible solutions for gray background or dark print?

  1. Make sure that the paper in the trays has not already been run through the printer.
  2. Use a different paper type.
  3. Reprint the document.
  4. Mono models only: From the Home screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level.
  5. Make sure that the printer is within the supported operating temperature and humidity range.
  6. Replace the cartridge.

What are the possible solutions for image placement defects (the image is not centered, or is skewed on the page)?

  1. Reprint the document.
  2. Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides.
  3. Make sure that the top of the paper stack is below the tray-full indicator. Do not overfill the tray.
  4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

What are the possible solutions for light print?

  1. Reprint the document.
  2. Remove the cartridge, and then shake it to redistribute the toner.
  3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver.
  4. Make sure that the cartridge is installed correctly.
  5. Print a Supplies Status Page and check the life and usage of the cartridge.
  6. Replace the cartridge.

What are the possible solutions for output defects (printed pages have curled edges)?

  1. Reprint the document.
  2. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. Negative curl: From the printer control panel, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior to use, or use freshly opened paper.
  3. Print in duplex mode.

What are the possible solutions for the paper not stacking well in the output tray?

  1. Reprint the document.
  2. Extend the output bin extension.
  3. If the defect is caused by extreme paper curl, refer to the troubleshooting steps for “Output curl”.
  4. Use a different paper type.
  5. Use freshly opened paper.
  6. Remove the paper from the output tray before the tray gets too full.

What are the possible solutions for streak defects (light vertical streaks that usually span the length of the page)?

  1. Reprint the document.
  2. Remove the cartridge, and then shake it to redistribute the toner.

What are the possible solutions for dark vertical lines which occur down the length of the page?

  1. Reprint the document.
  2. Remove the cartridge, and then shake it to redistribute the toner.
  3. Print a cleaning page.
  4. Check the toner level in the cartridge.

What should I check that the driver/tray print mode settings match the media that is loaded in a given tray?

Try using a different ream of media or a different tray. Try using a different print mode.

What should I verify regarding the printer’s operating temperature/humidity range?

Verify that the printer is within its supported operating temperature/humidity range.

What are the possible solutions for repetitive wide-pitch banding and impulse bands (dark or light lines which repeat down the length of the page)?

  1. Reprint the document.
  2. Try printing from another tray.
  3. Replace the cartridge.
  4. Use a different paper type.
  5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality.

What are the possible solutions for light vertical streaks?

  1. Reprint the document.
  2. Remove the cartridge, and then shake it to redistribute the toner.

What are the possible solutions for dark vertical streaks and ITB cleaning streaks (color models only)?

  1. Reprint the document.
  2. Remove the cartridge, and then shake it to redistribute the toner.
  3. Print a cleaning page.
  4. Check the toner level in the toner cartridge(s).

What are the possible solutions for hot fuser offset (shadow) (slight shadows, or offsets, of the image repeated down the page)?

  1. Reprint the document.
  2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a lighter paper type.

What are the possible solutions for poor fusing (toner rubs off along either edge of page)?

  1. Reprint the document.
  2. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.
  3. Enterprise models only: From the printer control panel, go to the Edge-to-Edge menu and then select Normal. Reprint the document.
  4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.

What are the possible solutions for margins and skew (the image is not centered, or is skewed on the page)?

  1. Reprint the document.
  2. Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides.
  3. Make sure that the top of the paper stack is below the tray full indicator. Do not overfill the tray.
  4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

What are the possible solutions for color plane registrations (color models only) (one or more color of the planes is not aligned with the other color planes)?

  1. Reprint the document.
  2. From the printer control panel, calibrate the printer.
  3. If a cartridge has reached a Very Low state or the printed output is severely faded, replace the cartridge.
  4. From the printer control panel use the Restore Calibration feature to reset the printer’s calibration settings to the factory defaults.

What items might need repair or replacement to prevent wide-pitch banding (27.8 mm/1.09 in)?

The toner cartridge or the printer engine (whole unit replacement) might need to be repaired or replaced.

What is wide-pitch banding and how does it appear?

Wide-pitch banding appears as soft, gradual bands over a constant density area. It manifests as slight gradients repeating at approximately 27.8 mm (1.09 in) intervals and is noticeable in areas of fill, not in text.

What conditions can cause wide-pitch banding?

This defect is a density variation on the printed output due to gap variation between the OPC (Organic Photoconductor) and the developer sleeve. The accuracy of the OPC, developer sleeve, and the spacer placed between them influences this gap.

How can wide-pitch banding be resolved?

Try resending the print job. If the issue continues, replace the toner cartridge.

What items might need repair or replacement to prevent AC banding (4.6 mm/0.18 in)?

The media or fuser might need to be repaired or replaced.

What is AC banding and how does it appear?

AC banding appears as alternating light and dark bands repeating at a 4.6 mm (0.18 in) pitch, potentially starting midway down the page in high-temperature and high-humidity environments.

What conditions can cause AC banding?

AC banding usually occurs when printing in Plain print mode in high-humidity environments on fully acclimated (low resistivity) paper. It is more frequent with 220V units due to the higher voltage to the fuser heater. This defect appears in areas of fill, not in text.

How can AC banding be resolved?

  1. Try printing the job on a newly opened supply of paper.
  2. Cool the printer environment and resend the print job.
  3. For M501 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Setup > System Setup > Paper Setup > Tray <X> (select the tray to configure) > Paper Type.
    • Select Intermediate 85–95g.
  4. For M506/E50045 and M527/E52545 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray > Modify > Next.
    • Select Intermediate 85–95g.
  5. For M507/E50145 and M528/E52645 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray <X> (select the tray to configure) > Type.
    • Select Intermediate 85–95g.

What items might need repair or replacement to prevent OPC sharp bands at 75mm (2.95 in) pitch (version 1)?

The toner cartridge might need to be replaced.

What are OPC sharp bands (version 1) and how do they appear?

OPC sharp bands (version 1) appear as sharp bands repeating at a 75mm (2.95 in) pitch down the page, showing as a light/dark line. This is also referred to as C-blade blur. It appears in areas of fill, not in text.

What conditions can cause OPC sharp bands (version 1)?

This defect might occur any time the toner cartridge is idle for long periods.

How can OPC sharp bands (version 1) be resolved?

  1. Resend the print job; the defect should fade with subsequent printed pages.
  2. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent OPC sharp bands at 75 mm (2.95 in) pitch (version 2)?

The toner cartridge might need to be replaced.

What are OPC sharp bands (version 2) and how do they appear?

OPC sharp bands (version 2) appear as sharp bands repeating at a 75 mm (2.95 in) pitch down the page as a dark line. It appears in areas of fill, not in text.

What conditions can cause OPC sharp bands (version 2)?

This defect can occur at the beginning of toner cartridge use or if the cartridge is subject to vibration, such as during transportation.

How can OPC sharp bands (version 2) be resolved?

  1. Resend the print job; the defect should fade with subsequent printed pages.
  2. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent impulse bands 49-50 mm (1.92-1.96 in) from the leading edge?

The media or toner cartridge might need to be replaced.

What are impulse bands (leading edge) and how do they appear?

Impulse bands (leading edge) appear as a dark and usually sharp band, occurring 49-50 mm (1.92-1.96 in) from the leading edge of the page. This defect appears in areas of fill, not in text.

What conditions can cause impulse bands (leading edge)?

This defect only occurs during continuous printing, on the second and subsequent pages of a job.

How can impulse bands (leading edge) be resolved?

  1. Resend the print job, as impulse bands can be variable.
  2. For M501 printers: Enable the Less Paper Curl print mode.
    • Open the following menus: Setup > Service > Less Paper Curl.
    • Select On.
  3. For M506/E50045 and M527/E52545 printers: Change the print mode to Paper Curl Mode.
    • Open the following menus: Administration > General Settings > Print Quality > Adjust Paper Types.
    • Select Paper Curl Mode.
  4. For M507/E50145 and M528/E52645 printers: Change the print mode to Paper Curl Mode.
    • Open the following menus: Settings > Copy/Print > Print Quality > Adjust Paper Types.
    • Select the appropriate paper type for the paper used.
    • Select Paper Curl Mode.

What items might need repair or replacement to prevent impulse bands 75-82 mm (2.95-3.22 in) from the trailing edge?

The media or registration assembly might need to be repaired or replaced.

What are impulse bands (trailing edge) and how do they appear?

Impulse bands (trailing edge) appear as a dark band, occurring 75-82 mm (2.95-3.22 in) from the trailing edge of the page. This defect appears in areas of fill, not in text.

What conditions can cause impulse bands (trailing edge)?

During the print job, the transfer top guide might be vibrating.

How can impulse bands (trailing edge) be resolved?

  1. Resend the print job, as impulse bands can be variable.
  2. For M501 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Setup > System Setup > Paper Setup > Tray <X> (select the tray to configure) > Paper Type.
    • Select Intermediate 85–95g.
  3. For M506/E50045 and M527/E52545 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray > Modify > Next.
    • Select Intermediate 85–95g.
  4. For M507/E50145 and M528/E52645 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray <X> (select the tray to configure) > Type.
    • Select Intermediate 85–95g.

What items might need repair or replacement to prevent impulse bands 102 mm (4.01 in) from the trailing edge?

The media or transfer roller might need to be repaired or replaced.

What are impulse bands (trailing edge, 102 mm) and how do they appear?

Impulse bands (trailing edge, 102 mm) appear as a soft dark band, occurring 102 mm (4.01 in) from the trailing edge of the page.

What conditions can cause impulse bands (trailing edge, 102 mm)?

This defect is more likely to occur in low temperature/low humidity environments and at cold start conditions.

How can impulse bands (trailing edge, 102 mm) be resolved?

  1. Resend the print job, as impulse bands can be variable.
  2. Try using a different media type.
  3. For M501 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Setup > System Setup > Paper Setup > Tray <X> (select the tray to configure) > Paper Type.
    • Select Intermediate 85–95g.
  4. For M506/E50045 and M527/E52545 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray > Modify > Next.
    • Select Intermediate 85–95g.
  5. For M507/E50145 and M528/E52645 printers: Change the print mode from plain to intermediate.
    • Open the following menus: Trays > Tray <X> (select the tray to configure) > Type.
    • Select Intermediate 85–95g.

What are the different categories of image defect events?

Image defect events include cleaning defect events, part/assembly defect events, transfer bias defect events, toner leak defect events, paper path impulse defect events, fuser/fixing defect events, and miscellaneous defect events.

What are the different types of cleaning defect events?

Cleaning defect events include rain-toner attached to the OPC, developer defect repeats at 27.8 mm1.09 in pitch, and random missing toner.

What items might need repair or replacement to prevent rain-toner from attaching to the OPC?

The toner cartridge might need to be replaced.

What is rain-toner attached to the OPC and how does it appear?

This defect appears as very small white voids in solid black areas. This occurs when toner attached to the OPC cannot be removed by the cleaning blade. It appears in areas of solid fill, not in text.

What conditions can cause rain-toner attached to the OPC?

This defect is likely to occur in the later stages of toner cartridge life.

How can rain-toner attached to the OPC be resolved?

Verify that the toner is within its expected life. If not, replace the toner cartridge.

What items might need repair or replacement to prevent developer defects that repeat at 27.8 mm (1.09 in) pitch?

The toner cartridge might need to be replaced.

What is a developer defect and how does it appear?

This defect appears as a soft white spot that repeats at 27.8 mm (1.09 in) pitch, corresponding to the developer roller. This defect appears in areas of solid fill, not in text.

What conditions can cause a developer defect?

This defect is caused by a cartridge cleaning performance issue due to contamination.

How can a developer defect be resolved?

  1. Resend the print job; the defect should fade with subsequent printed pages.
  2. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent random missing toner?

The toner cartridge might need to be replaced.

What does random missing toner look like?

This defect appears as white spots in solid black areas, sometimes with a tail. This defect appears in areas of solid fill, not in text.

What conditions can cause random missing toner?

This defect is caused by contaminants attaching to the OPC. The size of the missing toner area depends on the size of the contaminant.

How can random missing toner be resolved?

Resend the print job. This defect is highly variable.

What are the different types of part/assembly defect events?

Part/assembly defect events include OPC gear slip and OPC wide-pitch banding.

What items might need repair or replacement to prevent OPC gear slip?

The toner cartridge might need to be replaced.

What does OPC gear slip look like?

This defect appears as severe banding. This defect is caused by OPC gear slip, which is a failed connection between the OPC gear and the drum.

What conditions can cause OPC gear slip?

This defect is not dependent on environmental conditions.

How can OPC gear slip be resolved?

  1. Resend the print job.
  2. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent OPC wide-pitch banding?

The toner cartridge might need to be replaced.

What does OPC wide-pitch banding look like?

This defect appears as overlapping sets of wide-pitch bands, repeating at 75 mm (2.95 in) intervals.

What conditions can cause OPC wide-pitch banding?

This defect is caused by OPC deformation during the assembly process.

How can OPC wide-pitch banding be resolved?

  1. Resend the print job; the defect should fade with subsequent printed pages.
  2. If the defect persists, replace the toner cartridge.

What are the different types of transfer bias defect events?

Transfer bias defect events include leading edge – mid-page toner scatter, density change at 75 mm2.95 in from the leading edge, and transfer issue – random voids.

What items might need repair or replacement to prevent leading edge – mid-page toner scatter?

The media or the printer engine (whole unit replacement) might need to be repaired or replaced.

What does leading edge – mid-page toner scatter look like?

This defect appears as a non-uniform or smear that might appear in the middle of the page at the top. This occurs when the toner scatters at transfer in the area where the media rubs the pick roller and the middle roller.

What conditions can cause leading edge – mid-page toner scatter?

This defect is more likely to occur when media with high resistivity is used and in low temperature/low humidity environments and in cold start conditions.

How can leading edge – mid-page toner scatter be resolved?

  1. Resend the print job; the defect should fade with subsequent printed pages as the printer warms up.
  2. Try using a different media type.

What items might need repair or replacement to prevent density change at 75 mm (2.95 in) from the leading edge?

No parts are related to this defect.

What does a density change at 75 mm (2.95 in) from the leading edge look like?

This defect appears as a light image in the first 75 mm (2.95 in) of the page.

What conditions can cause a density change at 75 mm (2.95 in) from the leading edge?

This defect happens when there is high print coverage across the longitudinal direction, and charging is not able to reach the target potential due to the lack of current that charges OPC in the area, and the density becomes high at the next OPC rotation. This shows up in areas of fill, not in text.

How can a density change at 75 mm (2.95 in) from the leading edge be resolved?

Resend the print job.

What items might need repair or replacement to prevent transfer issue – random voids?

No parts are related to this defect.

What do transfer issue – random voids look like?

This defect appears as very small sections of missing toner in random locations on the page. The transfer bias was too strong and caused the missing toner.

What conditions can cause transfer issue – random voids?

This defect is not dependent on environmental conditions.

How can transfer issue – random voids be resolved?

For all except M501 printers: If the defect is persistent, reprint your document with a lower transfer bias setting.

  1. Open the following menus: Administration > General Settings > Print Quality > Adjust Paper Types.
  2. Select Resistance Mode.

For M507/E50145 and M528/E52645 printers: If the defect is persistent, reprint your document with a lower transfer bias setting.

  1. Open the following menus: Settings > Copy/Print > Print Quality > Adjust Paper Types.
  2. Select the appropriate paper type for the paper used.
  3. Select Resistance Mode.

What are the different types of toner leak defect events?

Toner leak defect events include right to left fade and banding, cartridge fine pitch (1.5 mm0.05 in) banding, and 382 mm15.03 in + IPG repeating defect.

What items might need repair or replacement to prevent right to left fade and banding?

The toner cartridge might need to be replaced.

What does right to left fade and banding look like?

This defect appears as fading and banding at an edge and occurs when the cartridge seals leak, allowing toner into the gap between the OPC drum and the SD roller/sleeve. This appears in areas of fill, not in text.

What conditions can cause right to left fade and banding?

This defect is likely to occur in the later stages of toner cartridge life.

How can right to left fade and banding be resolved?

  1. Resend the print job.
  2. Verify that the toner is within the expected life; if not, replace the toner cartridge.
  3. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent cartridge fine pitch (1.5 mm (0.05 in)) banding?

The toner cartridge might need to be replaced.

What does cartridge fine pitch (1.5 mm (0.05 in)) banding look like?

This defect appears as alternating light and dark, evenly spaced, repetitive horizontal lines at a 1.5 mm (0.05 in) pitch. This defect is caused by toner leaking in the drive gear area of the toner cartridge. This appears in areas of fill, not in text.

What conditions can cause cartridge fine pitch (1.5 mm (0.05 in)) banding?

This defect is likely to occur in the later stages of toner cartridge life.

How can cartridge fine pitch (1.5 mm (0.05 in)) banding be resolved?

  1. Resend the print job.
  2. Verify that the toner is within the expected life; if not, replace the toner cartridge.
  3. If the defect persists, replace the toner cartridge.

What items might need repair or replacement to prevent the 382 mm (15.03 in) + IPG repeating defect?

The toner cartridge might need to be replaced.

What does the 382 mm (15.03 in) + IPG repeating defect look like?

This defect appears as a dark crescent moon shape defect and appears in non-print areas of the page. The defect occurs when the toner is thrown outside the toner cartridge at the stirring pitch due to the waviness of the blow out seal. The waviness creates a gap between sleeve and blow out seal. The cause of the blow out seal waviness is that the edge of blow out seal contacts with the edge of the sleeve/drum spacer.

What conditions can cause the 382 mm (15.03 in) + IPG repeating defect?

This defect is not dependent on environmental conditions.

How can the 382 mm (15.03 in) + IPG repeating defect be resolved?

  1. Resend the print job.
  2. If the defect does not improve within two to three print jobs, remove the toner cartridge and gently rock it back and forth from side to side (this distributes the toner evenly in the toner cartridge).
  3. If the defect persists, replace the toner cartridge.

What are the different types of paper path impulse defect events?

Paper path impulse defect events include impulse band 15 mm0.59 in from the leading edge, toner in the leading edge margin (fuser slap), and 6-7 mm0.23-0.27 in wide-pitch banding.

What items might need repair or replacement to prevent impulse bands 15 mm (0.59 in) from the leading edge?

No parts are listed as needing repair or replacement.

What does an impulse band 15 mm (0.59 in) from the leading edge look like?

This defect appears as a dark and usually sharp band that occurs 15 mm (0.59 in) from the leading edge of the page. This band shows up in areas of fill, not in text.

What conditions can cause an impulse band 15 mm (0.59 in) from the leading edge?

The defect occurs when the paper leading edge goes into the transfer area.

How do I select the tray I want to configure?

Select the tray you want to configure.

What might need to be repaired or replaced to prevent toner in the leading edge margin (fuser slap)?

The media and registration assembly might need to be repaired or replaced.

What does the toner in the leading edge margin (fuser slap) defect look like?

This defect appears as scattered toner which occurs at the leading edge of the page. This occurs when the page enters the fuser and touches the fuser film, which rubs the image on the page.

What conditions can cause the toner in the leading edge margin (fuser slap) defect?

This defect is more likely to occur on pages with small top margins or when using curled media, but it is not dependent on environmental conditions.

How do I resolve the toner in the leading edge margin (fuser slap) defect?

  • Resend the print job.
  • Try using a different media type.
  • Increase the leading edge margin from the printer control panel.

For M501, increase the leading edge margin from the printer control panel. To do this:

  1. Open the following menus: Setup > System Setup > Print Quality > Adjust Alignment > Adjust Tray . NOTE: Select the tray you want to configure.
  2. Adjust the Y Shift setting in .25 mm increments.

For M506/E50045 and M527/E52545, increase the leading edge margin from the printer control panel. To do this:

  1. Open the following menus: Administration > General Settings > Print Quality > Image Registration > Adjust Tray . NOTE: Select the tray you want to configure.
  2. Adjust the Y1 Shift (simplex pages) and/or Y2 Shift (duplex pages) settings in .25 mm increments.

For M507/E50145 and M528/E52645, increase the leading edge margin from the printer control panel. To do this:

  1. Open the following menus: Settings > Copy/Print > Print Quality > Image Registration.
  2. Select the tray you want to configure.
  3. Adjust the Front-side Vertical Shift (simplex pages) and/or Back-side Vertical Shift (duplex pages) in .25 mm increments.

Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the X and Y directions.

What might need to be repaired or replaced to prevent 6-7 mm (0.23-0.27 in) wide-pitch banding?

The media and transfer assembly might need to be repaired or replaced.

What does the 6-7 mm (0.23-0.27 in) wide-pitch banding defect look like?

This defect appears as soft bands that repeat at 6-7 mm (0.23-0.27 in). This banding occurs when the transfer top guide vibrates, which is conveyed to the page as well as the page at the transfer area, causing the uneven density. This band shows up in areas of fill, not in text.

What conditions can cause the 6-7 mm (0.23-0.27 in) wide-pitch banding defect?

During the print job, the transfer top guide might be vibrating.

How can I resolve the 6-7 mm (0.23-0.27 in) wide-pitch banding defect?

  • Try using a different media type.
  • Change the print mode from plain to intermediate (this slows the print speed).

For M501, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Setup > System Setup > Paper Setup > Tray . NOTE: Select the tray you want to configure.
  2. Select Intermediate 85–95g.

For M506/E50045 and M527/E52545, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Trays > Tray > Modify > Next.
  2. Select Intermediate 85–95g.

For M507/E50145 and M528/E52645, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Trays > Tray . NOTE: Select the tray you want to configure.
  2. Select Intermediate 85–95g.

What are the different fuser/fixing defect events?

  • Fuser blisters
  • Hot fuser offset
  • Poor edge fixing – within the image assurance area
  • Poor edge fixing – outside the image assurance area

What might need to be repaired or replaced to prevent fuser blisters?

The fuser might need to be repaired or replaced.

What do fuser blisters look like?

This defect appears as repeating print defects visible in the image at the fuser pitch of 75.4 mm (2.96 in). These defects were caused by contamination between the films on the fuser.

What conditions can cause fuser blisters?

A defect similar in appearance could occur if a page with sharp objects (for example, staples) is put through the printer.

How can I resolve fuser blisters?

  • Resend the print job.
  • If the defect persists, replace the fuser.

What might need to be repaired or replaced to prevent hot fuser offset?

The fuser might need to be repaired or replaced.

What does hot fuser offset look like?

This defect appears as slight offset of the image that repeats down the page spaced approximately 75.0 mm (2.95 in) apart. This defect occurred when the fuser thermistor detection temperature did not follow the target temperature.

What conditions can cause hot fuser offset?

This defect is likely to occur in the later stages of fuser life.

How can I resolve hot fuser offset?

  • Resend the print job and use a lighter fuser mode.
  • If the defect persists, replace the fuser.

What might need to be repaired or replaced to prevent poor edge fixing within the image assurance area?

The fuser might need to be repaired or replaced.

What does poor edge fixing within the image assurance area look like?

This defect appears as missing toner inside the 6 mm (0.23 in) image assurance area. Toner rubs off the page. The fuser temperature is too cold.

The image assurance area is 5 mm (0.19 in) from the top and bottom edge of the page and 5 mm (0.19 in) from the edge on each side of the page.

What conditions can cause poor edge fixing within the image assurance area?

This defect is more common at the edges of high-coverage print jobs, but is not dependent on environmental conditions.

How can I resolve poor edge fixing within the image assurance area?

  • Change the print mode from plain to intermediate (this slows the print speed).
  • Confirm that the correct print mode is selected for the media being used. Use a print mode for a heavier media type.

For M501, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Setup > System Setup > Paper Setup > Tray . NOTE: Select the tray you want to configure.
  2. Select Intermediate 85–95g.

For M506/E50045 and M527/E52545, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Trays > Tray > Modify.
  2. Next, select Intermediate 85–95g.

For M507/E50145 and M528/E52645, change the print mode from plain to intermediate (this slows the print speed). To do this:

  1. Open the following menus: Trays > Tray . NOTE: Select the tray you want to configure.
  2. Select Intermediate 85–95g.

What might need to be repaired or replaced to prevent poor edge fixing outside the image assurance area?

The fuser might need to be repaired or replaced.

What does poor edge fixing outside the image assurance area look like?

This defect appears as missing toner outside the 6 mm (0.23 in) image assurance area. Toner rubs off the page. Poor edge fixing might occur when the printer is using Edge to Edge print mode and the image extends past the 5 mm (0.19 in) image assurance area.

The image assurance area is 5 mm (0.19 in) from the top and bottom edge of the page and 5 mm (0.19 in) from the edge on each side of the page.

What conditions can cause poor edge fixing outside the image assurance area?

This defect is more common at the edges of high-coverage print jobs, but is not dependent on environmental conditions.

How can I resolve poor edge fixing outside the image assurance area?

  • Resend the print job with Edge to Edge mode set to Normal.
  • Increase side margins.
  • Change the print mode from plain to intermediate (this slows the print speed).

For M506/E50045 and M527/E52545:

  • Resend the print job with Edge to Edge mode set to Normal. To do this, open the following menus: Administration > Default print options > Edge to Edge, then select Normal.
  • Increase side margins. Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the horizontal and vertical directions. To adjust the page margins, open the following menus: Administration > General Settings > Print Quality > Image Registration > Adjust Tray . NOTE: Select the tray you want to configure. Then, adjust the X1 Shift (simplex pages) and/or X2 Shift (duplex pages) in .25 mm increments.
  • Change the print mode from plain to intermediate (this slows the print speed). To do this, open the following menus: Trays > Tray > Modify > Next, then select Intermediate 85–95g.

For M507/E50145 and M528/E52645:

  • Resend the print job with Edge to Edge mode set to Normal. To do this, open the following menus: Settings > Copy/Print > Default Print Options > Edge-to-Edge, then select Normal.
  • Increase side margins. Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the horizontal and vertical directions. To adjust the page margins, open the following menus: Settings > Copy/Print > Print Quality > Image Registration. Then, select the tray you want to configure and adjust the Front-side Horizontal Shift (simplex pages) and/or Back-side Horizontal Shift (duplex pages) in .25 mm increments.
  • Change the print mode from plain to intermediate (this slows the print speed). To do this, open the following menus: Trays > Tray . NOTE: Select the tray you want to configure. Then, select Intermediate 85–95g.

For M501:

  • Resend the print job with increased side margins. Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the X and Y directions. To adjust the page margins, open the following menus: Setup > System Setup > Print Quality > Adjust Alignment > Adjust Tray . NOTE: Select the tray you want to configure. Then, adjust the X1 Shift and X2 Shift settings in .25 mm increments.
  • Change the print mode from plain to intermediate (this slows the print speed). To do this, open the following menus: Setup > System Setup > Paper Setup > Tray . NOTE: Select the tray you want to configure. Then, select Intermediate 85–95g.

What are the miscellaneous defect events?

  • Uneven density – across the page
  • Water drop (condensation)

What might need to be repaired or replaced to prevent uneven density across the page?

The toner cartridge might need to be repaired or replaced.

What does uneven density across the page look like?

This defect appears as areas of varying (light/dark) density across the page. This is caused by variation in the position of the stirring system at initial cartridge assembly resulting in toner material attached to the D-blade. Uneven attachment of toner component to D-blade is caused by uneven toner coating on the sleeve during initial sequence. This banding shows up in areas of fill, not in text.

What conditions can cause uneven density across the page?

This defect is likely to occur in the later stages of toner cartridge life.

How can I resolve uneven density across the page?

  • Resend the print job.
  • If the defect does not improve within two to three print jobs, remove the toner cartridge and gently rock it back and forth from side to side (this distributes the toner evenly in the toner cartridge).
  • If the defect persists, replace the toner cartridge.

What might need to be repaired or replaced to prevent water drop (condensation)?

The media and fuser might need to be repaired or replaced.

What does water drop (condensation) look like?

This defect appears as short, soft, light streaks at the top of a page. Condensation collects on the fuser exit guide ribs and transfers to the trailing (unprinted side) of the first pass page of a duplex job. When the duplexed page is printed, the condensation affects the transfer of the toner and causes the defect.

What conditions can cause water drop (condensation)?

This defect might occur in low temperature high humidity environments and in cold start conditions.

How can I resolve water drop (condensation)?

  • Resend the print job.
  • Change the print mode Moisture Control from Normal to Alternate.

For M506/E50045 and M527/E52545, change the print mode Moisture Control from Normal to Alternate. To do this, open the following menus: Administration > General Settings > Print Quality > Optimize > Moisture Control, then select Alternate.

For M507/E50145 and M528/E52645, change the print mode Moisture Control from Normal to Alternate. To do this, open the following menus: Settings > Copy/Print > Print Quality > Optimize > Moisture Control, then select Alternate.

What are the other events?

  • Fuser contamination
  • Image placement – margins and skew
  • Output curl
  • Sticky output
  • Output stacking
  • Paper handling – misprints
  • Paper handling – multifeeds
  • Paper handling – jams

What might need to be repaired or replaced to prevent fuser contamination?

The fuser might need to be repaired or replaced.

What does fuser contamination look like?

This defect appears as dark globs of toner observed on the front or back of the page. Toner builds up on the fuser sleeve and pressure roller and comes off on subsequent pages. This defect can be either repeating at 75 mm (2.95 in) or does not repeat.

What conditions can cause fuser contamination?

This defect might occur in the following conditions:

  • Inappropriate media type print mode is selected (fuser too cold)
  • Fuser jams were observed on the previous jobs
  • Narrow media was printed for extended periods of time

How can I resolve fuser contamination?

Process a cleaning page to remove the contamination in the fuser.

For M501, process a cleaning page to remove the contamination in the fuser. To do this, open the following menus: Setup > Service > Cleaning Page. Touch the OK button to begin the cleaning process and wait until the process completes, then discard the page that prints. If a repeating defect does not disappear after processing multiple cleaning pages, a permanent defect might be present on the fuser sleeve.

For M506/E50045 and M527/E52545, process a cleaning page to remove the contamination in the fuser. To do this, open the following menus: Device Maintenance > Calibration/Cleaning > Cleaning Page, then select Print. The process takes up to 1.5 minutes. If a repeating defect does not disappear after processing multiple cleaning pages, a permanent defect might be present on the fuser sleeve.

For M507/E50145 and M528/E52645, process a cleaning page to remove the contamination in the fuser. To do this, open the following menus: Support Tools > Maintenance > Calibration/Cleaning > Cleaning Page, then select Print. The process takes up to 1.5 minutes. If a repeating defect does not disappear after processing multiple cleaning pages, a permanent defect might be present on the fuser sleeve.

What might need to be repaired or replaced to prevent image placement – margins and skew?

The media, tray guides, registration assembly, and feed rollers might need to be repaired or replaced.

What does image placement – margins and skew look like?

This defect appears as image that is not centered or skewed on the page. The media is not positioned properly as it is pulled from the tray and goes through the paper path.

What conditions can cause image placement – margins and skew?

This defect might occur if the IPA is off in any environment and from any tray.

How can I resolve image placement – margins and skew?

  • Before loading paper in the tray, hold the stack of paper, and then tap the bottom edge on a flat surface so that the stack is even on all sides.
  • Make sure that the paper guides are adjusted to the correct size for the selected paper and do not overfill the tray. Verify that the top of the stack is below the tray full indicator.
  • Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
  • Resend the print job. If the error persists, change the image placement settings for the tray that the defect occurs.

For M501:

  • Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the X and Y directions.
  • Open the following menus: Setup > System Setup > Print Quality > Adjust Alignment > Adjust Tray . NOTE: Select the tray you want to configure.
  • Adjust the “X” and “Y” values in .25 mm increments.
    • X1 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray. For duplex models, this side is the second side (back) of the paper.
    • X2 Shift: Registration of the image on the paper from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only on duplex models.
    • Y Shift: Registration of the image on the paper from top to bottom as the paper lies in the tray.

For M506/E50045 and M527/E52545:

  • Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the X and Y directions.
  • Open the following menus: Administration > General Settings > Print Quality > Registration > Adjust Tray . NOTE: Select the tray you want to configure.
  • Adjust the “X” and “Y” values in .25 mm increments.
    • X1 (horizontal; simplex)
    • X2 (vertical; simplex)
    • Y1 (horizontal; duplex)
    • Y2 (vertical; duplex)

For M507/E50145 and M528/E52645:

  • Before beginning, use the Print Test Page option to print a registration test page. This page provides alignment guides in the X and Y directions.
  • Open the following menus: Settings > Copy/Print > Print Quality > Image Registration.
  • Select the tray you want to configure.
  • Adjust the appropriate margin settings. Front-side settings are for simplex pages, and back-side settings are for duplex pages. Adjust the Vertical and Horizontal Shift values in .25 mm increments.

What might need to be repaired or replaced to prevent output curl?

The media and fuser might need to be repaired or replaced.

What does output curl look like?

This defect appears as printed pages are curled. Two types of curl are possible:

  • Positive curl: paper curls toward the printed side
  • Negative curl: paper curls away from printed side

This defect is caused by uneven drying conditions for the two sides of the paper and fuser location close to the paper output.

What conditions can cause output curl?

Positive curl occurs in dry environments or when printing high coverage pages.

Negative curl occurs in high humidity environments when printing low coverage pages.

How can I resolve output curl?

General curl defect solutions:

  • Resend the print job. Use the duplex option in the printer driver.
  • Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.

For M501:

  • Enable the Paper Curl print mode option. To do this, open the following menus: Setup > Service > Less Paper Curl, then select On.

For M506/E50045 and M527/E52545:

  • Change the print mode Paper Curl from Normal to Reduced. To do this, open the following menus: Administration > General Settings > Print Quality > Optimize > Paper Curl, then select Reduced.

For M507/E50145 and M528/E52645:

  • Change the print mode Paper Curl from Normal to Reduced.
    1. Open the following menus: Settings > Copy/Print > Print Quality > Adjust Paper Types.
    2. Select the appropriate paper type for the paper used.
    3. Select Paper Curl Mode.
    4. Select Reduced.

Specific curl defect solutions:

  • Positive curl: Use a higher temperature media type (heavier weight) mode which will increase the negative curl tendency reducing the positive curl. Also, more fusing could be selected in the extended print modes for the selected paper type.
  • Negative curl: Use a lower temperature media type (lighter weight) mode or select a reduced paper curl or lower fusing temperature setting in extended print modes. If possible, try storing media in a dry environment prior to printing or use freshly opened paper (non-acclimated).

What might need to be repaired or replaced to prevent sticky output?

The media and fuser might need to be repaired or replaced.

What does sticky output look like?

This defect appears as output pages that stick together when printing heavy coverage images in duplex mode. When printing large jobs the output stack retains enough heat that the toner on the top page does not cool sufficiently and can be tacky in heavy coverage areas. When the next page is output if there is heavy coverage that lands on the top page in the stack, the toner-to-toner contact might stick.

What conditions can cause sticky output?

This defect might occur in the following conditions:

  • Large jobs greater than 25 pages (50 Images)
  • Plain fuser mode
  • Back-to-back images with heavy (greater than 80% density) coverage
  • More severe on smooth heavy media

How can I resolve sticky output?

  • Confirm that the correct print mode is selected for the paper being used.
  • Flex the output stack before separating pages.
  • Print smaller jobs and remove the output before sending the next job.
  • Use the Intermediate Fuser mode which slows the printing and allows more time for cooling.
  • Try printing in Quiet mode which lowers the fuser temperature and slows the output.

For M501:

  • Enable the Quiet Print Mode option. To do this, open the following menus: Setup > System Setup > Quiet Print Mode, then select On.

What might need to be repaired or replaced to prevent output stacking?

The media and fuser might need to be repaired or replaced.

What does output stacking look like?

This defect appears as output pages that do not stack properly in the output bin. The stack may be uneven or skewed or pages could be pushed out of the tray and onto the floor.

What conditions can cause poor output stacking?

Poor stacking can occur when there is significant paper curl present, if the paper being used is wrinkled or deformed, if using non-standard media types such as envelopes, or if the output bin gets too full. If paper curl is present, the cause can be attributed to uneven drying of the media in the fuser.

How can I resolve output stacking?

  • Use the output bin extension.
  • If applicable, use the solutions in “Output curl” in the Troubleshooting Manual.
  • Use different paper that meets HP specifications for this printer.
  • Use freshly opened paper (non-acclimated).
  • Remove paper from the output tray before the stack becomes too large.

What might need to be repaired or replaced to prevent paper handling – misprints?

The media, tray guides, registration assembly, and feed rollers might need to be repaired or replaced.

What do paper handling – misprints look like?

This defect appears as media in the paper path that does not behave as the printer user expects. The control panel displays a 41.XX.XX error. A sensor is triggered at an unexpected timing and displays an error message.

What conditions can cause paper handling – misprints?

Misprints occur in any environment.

How can I resolve paper handling – misprints?

  • Make sure that the size of the paper loaded in a specified tray matches the control panel setting.
  • Make sure that the paper guides in the tray are adjusted correctly for the size of paper and the rear door is fully closed.
  • Make sure that the input tray and output bin are not overfilled.
  • Try using a new supply of paper or a different type of paper.

What might need to be repaired or replaced to prevent paper handling – multifeeds?

The media, tray guides, registration assembly, and feed rollers might need to be repaired or replaced.

What do paper handling – multifeeds look like?

This defect appears as one (or many) pages feed through the paper path together. Sheets of paper stick together (physically or statically) and the separation pressure from the pick roller is unable to separate the sheets.

What conditions can cause paper handling – multifeeds?

The multifeed defect can occur in any environment, but occurs more frequently in HH and NN (as opposed to LL), on glossy media (as opposed to plain media) and with freshly opened (as opposed to fully acclimated) paper.

How can I resolve paper handling – multifeeds?

  • Make sure that the input tray is not overfilled.
  • Make sure that the paper guides in the tray are adjusted correctly for the size of paper.
  • Remove the stack of paper from the tray, flex it, rotate it 180 degrees and then flip it over. Insert the media in a new orientation.
  • Load a smaller stack of media in the input tray.
  • Fan the media.
  • Try a new supply of paper or a different type of paper.

What might need to be repaired or replaced to prevent paper handling – jams?

The media, tray guides, registration assembly, and feed rollers might need to be repaired or replaced.

What do paper handling – jams look like?

This defect appears as media stuck in the paper path. The control panel displays a 13.XX.XX error. Media does not enter, pass through, or exit the paper path correctly.

What conditions can cause paper handling – jams?

Jams occur in any environment.

How can I resolve paper handling – jams?

  • Clear the jam (input tray, rear door, bottom duplex tray, or output bin).
  • Make sure that the paper guides in the tray are adjusted correctly for the size of paper and the rear door is fully closed.
  • Make sure that the input tray and output bin are not overfilled.
  • Load a smaller stack of media in the input tray.
  • Try a new supply of paper or a different type of paper.

How do I clean the printer?

  • Clean the paper path
  • Print a cleaning page
  • Enable and configure auto cleaning (M527/E52545/M528/E52645)
  • Check the scanner glass for dirt and smudges (M527/E52545/M528/E52645)
  • Clean the pickup rollers and separation pad in the document feeder (M527/E52545/M528/E52645)
  • Clean the Tray 1 roller and separation pad
  • Clean the Tray 2-X rollers

To clean the printer exterior, use a soft, water-moistened cloth.

How do I clean the paper path?

Over time, particles of toner and paper accumulate inside the printer, which can cause print-quality problems during printing. Cleaning the paper path eliminates or reduces these problems. Clean the paper path and toner-cartridge areas every time that the toner cartridge is changed or whenever print-quality problems occur. As much as possible, keep the printer free from dust and debris.

How do I clean the Tray 1 roller and separation pad?

Use a damp, lint-free cloth to gently clean the rollers. Avoid touching the spongy surfaces when handling the roller and pad because skin oils and fingerprints can cause print-quality problems. HP recommends washing hands before handling the assembly.

How do I install the separation pad assembly?

  1. Install the spring from the discarded separation pad assembly (or use the one supplied in the kit) onto the replacement assembly.
  2. Align the slots in the assembly with the rails on the holder.
  3. Install the pad assembly into the holder. The separation pad should freely move up and down on the spring when correctly installed. If the pad does not freely move, remove it, check the spring, and then reinstall it.
  4. Slide the roller carriage back to the center of the shaft, the locking tab snaps into place. Slightly depress the separation pad so that the roller carriage can slide over it.

How do I install the roller?

  1. Place the pins on the under-side of the pickup roller in the slots on the holder, and then rotate the top of the roller up and toward the printer. In this step, you start with the roller upside down, and then rotate it up and into its final installed position.
  2. Continue to rotate the top of the roller toward the printer until two tabs snap into place.
  3. Close the toner-cartridge door. If the toner cartridge was removed, do not forget to reinstall it.

How do I clean the Tray 2-X rollers?

  1. Remove the tray.
  2. Remove the roller assembly.
  3. Clean the Tray 2-X rollers.
  4. Install the roller assembly.
  5. Install the tray.

How do I remove the tray?

  1. Pull the tray straight out of the printer until it stops.
  2. Lift the front of the tray, and then pull it out of the printer to remove it.

How do I remove the roller assembly?

When handling the roller assembly, do not touch the gray spongy portion of the rollers because skin oils on the rollers can cause paper handling problems. HP recommends washing your hands before handling the assembly.

  1. Look up into the tray cavity to locate the roller assembly.
  2. Grasp the white tab on the roller holder, and then slide the roller assembly to the left to compress the spring loaded shaft.
  3. With the spring loaded shaft depressed, rotate the right side of the roller assembly down and towards you to release it.

How do I clean the Tray 2-X rollers?

Use a damp, lint-free cloth to gently clean the rollers. When handling the rollers, avoid touching the spongy surfaces because skin oils and fingerprints on a roller surface can cause print-quality problems.

How do I install the roller assembly?

When handling the roller assembly, do not touch the gray spongy portion of the rollers because skin oils on the rollers can cause paper handling problems. HP recommends washing your hands before handling the assembly.

  1. When the assembly is installed, the actuator pin on the roller assembly must be installed in the slot in the actuator arm.
  2. Position the left end of the assembly on the spring loaded shaft and push it left to compress the shaft, keep the roller holder parallel to the underside of the printer, and then rotate the right end up and into the printer.
  3. Slowly release the depressed spring loaded shaft to allow the right end of the roller assembly to engage with the right-side drive shaft. Make sure that the right side of the assembly is fully engaged with the right-side drive shaft.
  4. To check the installation, repeatedly push up and release the tray actuator and observe the roller assembly. If the assembly is correctly installed, it moves up and down. If the assembly does not properly move, remove it and then reinstall it, making sure that the pin on the assembly is installed in the slot in the actuator arm.

How do I install the tray?

  1. With the tray at a slight angle, align the sides of the tray with the rails in the accessory, and then partially slide the tray into the printer.
  2. Push the tray straight into the accessory to close it.

What do I do if the printer feeds an incorrect page size?

  • Load the correct size paper in the tray.
  • Confirm that the settings in the software program and printer driver are correct, because the software program settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings.
  • From the control panel, select the correct size paper for the tray.
  • Print a configuration page to determine the paper size for which the tray is configured.
  • Verify that the paper guides are touching the paper.

What do I do if the printer pulls from the incorrect tray?

  • Use a driver for the printer.
  • Load paper in the specified tray.
  • Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
  • Verify that the guides are touching the paper.

What do I do if the printer will not duplex or duplexes incorrectly?

  • Verify that the paper is supported for duplex printing.
  • Set up the printer driver to enable duplex printing.
  • Load preprinted forms and letterhead in Tray 1 with the letterhead or printed side down, with the top of the page leading into the printer. For Tray 2-X, load the paper printed side up with the top of the page toward the right of the printer.

What do I do if paper does not feed from Tray 2-X?

  • Load the correct size paper.
  • Load paper in the input tray.
  • From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
  • Open the printer and remove any paper in the paper path. Closely inspect the fuser area for jams.
  • Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.
  • Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the printer.
  • Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
  • Verify that the guides are touching the paper.

What do I do if the output is curled or wrinkled?

  • Use only paper that meets the HP paper specifications for the printer.
  • From the printer control panel, select the correct paper type for the input tray. Trays configured for a paper type with a specific weight range will not match a print job that specifies an exact weight, even if the specified weight is within the weight range.
  • Remove paper from the input tray and load paper that is in good condition.
  • Verify that the printing environment is within humidity specifications.
  • Large, solid-filled areas can cause excessive curl. Try using a different pattern.
  • Remove paper and replace it with paper from a fresh, unopened package.
  • Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper.
  • Configure the software for the paper (see the software documentation). Configure the tray for the paper.
  • Do not re-use paper.

What do I do if the printer does not pick up paper or misfeeds?

  • The printer does not pick up paper.
  • The printer picks up multiple sheets of paper.
  • The document feeder jams, skews, or picks up multiple sheets of paper (M527/E52545/M528/E52645).
  • Paper does not feed automatically.

What do I do if the printer does not pick up paper?

Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb plain paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which increases the reliability of successfully picking the page from the tray and decreases the possibility of a mispick jam. HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.

  1. Open the printer and remove any jammed sheets of paper.
  2. Load the tray with the correct size of paper for the job.
  3. Make sure the paper size and type are set correctly on the printer control panel.
  4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
  5. Check the printer control panel to see if the printer is waiting for an acknowledgment to the feed the paper manually prompt. Load paper, and continue.
  6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water.

What do I do if the printer picks up multiple sheets of paper?

  1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
  2. Use only paper that meets HP specifications for this printer.
  3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.
  4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.
  5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
  6. Make sure the printing environment is within recommended specifications.

What do I do if the document feeder jams, skews, or picks up multiple sheets of paper (M527/E52545/M528/E52645)?

  • Check to see if there are areas on the page that might have had staples removed. This can cause jams and/or mispicks.
  • The original might have something on it, such as staples or self-adhesive notes that must be removed.
  • Check that all rollers are in place and correctly installed.
  • Make sure that the top document-feeder cover is closed.
  • The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the stack.
  • The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper stack is straight and the guides are against the paper stack.
  • The document feeder input tray or output bin might contain more than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.
  • Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
  • Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth moistened with warm water. If misfeeds still occur, replace the rollers.

What do I do if paper does not feed automatically?

  • Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK button.
  • Load the correct size paper.
  • Load paper into the input tray.
  • Open the printer and remove any paper in the paper path.
  • Print a configuration page or use the control panel to determine the paper size for which the tray is configured.
  • Verify that the rear and width paper guides are touching the paper.

Where are the paper path jam sensor locations?

  • PS432
  • PS13
  • PS2a
  • PS2
  • PS1a
  • PS11

How do I clear paper jams in the document feeder?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Lift the latch to release the document-feeder cover.
  2. Open the document-feeder cover.
  3. Remove any jammed paper.
  4. Lift the document-feeder input tray.
  5. Remove any jammed paper.
  6. Lower the document-feeder input tray.
  7. Close the document-feeder cover.

To avoid jams, make sure the guides in the document-feeder input tray are adjusted against the document, without bending the document. To copy narrow documents, use the flatbed scanner. Remove all staples and paper clips from original documents. Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are printed on plain paper.

How do I clear paper jams in Tray 1?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. If most of the sheet of paper is visible in the tray, slowly pull the jammed paper out of the printer. Make sure that the entire sheet is removed. If it tears, continue with the following steps to find the remnants. If most of the sheet of paper has been pulled inside the printer, continue with the following steps.
  2. Press the top-cover-release button on the left side of the printer.
  3. Open the front door.
  4. Remove the toner cartridge.
  5. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
  6. Reinsert the toner cartridge.
  7. Close the front door.

How do I clear paper jams in Tray 2 and the 550-sheet trays?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Remove the tray from the printer.
  2. Remove the paper from the tray, and discard any damaged paper.
  3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
  4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
  5. Reinsert and close the tray.
  6. Press the top-cover-release button on the left side of the printer.
  7. Open the front door.
  8. Remove the toner cartridge.
  9. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
  10. Reinsert the toner cartridge.
  11. Close the front door.

How do I clear paper jams in the toner-cartridge area?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Press the top-cover-release button on the left side of the printer.
  2. Open the front door.
  3. Remove the toner cartridge.
  4. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
  5. Reinsert the toner cartridge.
  6. Close the front door.

How do I clear paper jams in the rear door and the fuser area?

When a jam occurs, the control panel displays an animation that assists in clearing the jam. The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

  1. Open the rear door.
  2. Remove any jammed paper.
  3. Close the rear door.

How do I clear paper jams in the output bin?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. If paper is visible in the output bin, grasp the leading edge and remove it.

How do I clear paper jams in the duplexer?

When a jam occurs, the control panel displays an animation that assists in clearing the jam.

  1. Remove Tray 2 from the printer.
  2. Pull forward on the green tab inside the tray area to release the duplex pan.
  3. Remove any jammed paper.
  4. Close the duplex pan.
  5. Reinsert and close the tray.
  6. Open the rear door.
  7. Remove any jammed paper.
  8. Close the rear door.
  9. Press the top-cover-release button on the left side of the printer.
  10. Open the front door.
  11. Remove the toner cartridge.
  12. Lift the jam-access cover and slowly remove any jammed paper. Be careful not to tear the paper.
  13. Reinsert the toner cartridge.
  14. Close the front door.

How do I change jam recovery from a touchscreen control panel?

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Settings button (FutureSmart 4).

  2. Open the General Settings menu (FutureSmart 3) or the Settings menu (FutureSmart 4), and then open the Jam Recovery menu.

  3. Select one of the following options:

    • Automatic — The printer attempts to reprint jammed pages when sufficient memory is available. This is the default setting.
    • Off — The printer does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal. Some pages can be lost if the printer runs out of paper while printing a duplex job with Jam Recovery set to Off.
    • On — The printer always reprints jammed pages. Additional memory is allocated to store the last few pages printed.

How do I change jam recovery from a LCD control panel?

FutureSmart 3

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.

  2. Use the down arrow button to scroll to General Settings, and then press the OK button.

  3. Use the down arrow button to scroll to Jam Recovery, and then press the OK button.

  4. Use the down arrow button to scroll to an option, and then press the OK button to select it.

    • Automatic — The printer attempts to reprint jammed pages when sufficient memory is available. This is the default setting.
    • Off — The printer does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal. Some pages can be lost if the printer runs out of paper while printing a duplex job with Jam Recovery set to Off.
    • On — The printer always reprints jammed pages. Additional memory is allocated to store the last few pages printed.

FutureSmart 4

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Settings, and then press the OK button.

  2. Use the down arrow button to scroll to General, and then press the OK button.

  3. Use the down arrow button to scroll to Jam Recovery, and then press the OK button.

  4. Use the down arrow button to scroll to an option, and then press the OK button to select it.

    • Auto — The printer attempts to reprint jammed pages when sufficient memory is available. This is the default setting.
    • Off — The printer does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal. Some pages can be lost if the printer runs out of paper while printing a duplex job with Jam Recovery set to Off.
    • On — The printer always reprints jammed pages. Additional memory is allocated to store the last few pages printed.

What factors affect print performance?

  • Page formatting time
  • Media size
  • Media mode
  • Printer temperature

What do I do if pages print but are totally blank?

  • Check the original document to see if content is present on all of the pages.
  • To check the printer, print a Configuration page.
  • Make sure that the printer is not feeding multiple pages (especially if very thin paper is used).
  • Make sure that the paper meets HP specifications for this printer.

What do I do if pages print very slowly?

  • Print on a different type of paper.
  • Proper fusing might require a slower print speed to ensure the best print quality.
  • Print in smaller batches, on a different type of paper, or on a different size of paper.

What do I do if pages did not print?

  • Make sure paper is loaded in the tray correctly.
  • Clear the jam.
  • Disconnect the USB cable at both ends and reconnect it. Try printing a job that has printed in the past. Try using a different USB cable.
  • The printer might not share a USB port. If an external hard drive or network switchbox is connected to the same port as the printer, the other device might be interfering with the printer. To connect and use the printer, disconnect the other device or use two USB ports on the host computer.
  • Check the printer status queue. Also, the Printing message should appear on the control panel display.

What do I do if the printer does not print?

  1. Make sure the printer is turned on and that the control panel indicates it is ready.

    • If the control panel does not indicate the printer is ready, turn the printer off and then on again.
    • If the control panel indicates the printer is ready, try sending the job again.

  2. If the control panel indicates the printer has an error, resolve the error and then try sending the job again.

  3. Make sure the cables are all connected correctly. If the printer is connected to a network, check the following items:

    • Check the bottom LED next to the network connection on the printer. If the network is active, the light is green.
    • Make sure that a network cable and not a phone cord is used to connect to the network.
    • Make sure the network router, hub, or switch is turned on and that it is working correctly.

  4. Install the HP software for the printer. Using generic printer drivers can cause delays clearing jobs from the print queue.

  5. From the list of printers on your computer, right-click the name of this product, click Properties, and open the Ports tab.

    • If a network cable is used to connect to the network, make sure the printer name listed on the Ports tab matches the one on the printer configuration page.
    • If a USB cable is used, and the printer is connected to a wireless network, make sure the box is checked next to Virtual printer port for USB.

  6. If a personal firewall system on the computer is used, it might be blocking communication with the printer. Try temporarily disabling the firewall to see if it is the source of the problem.

  7. If the host computer or the printer is connected to a wireless network, low signal quality or interference might be delaying print jobs.

What do I do if the printer prints slowly?

  1. Make sure the computer meets the minimum specifications for this printer.
  2. When the printer is configured to print on some paper types, such as heavy paper, the printer prints more slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type.
  3. If the host computer or the printer is connected to a wireless network, low signal quality or interference might be delaying print jobs.

How do I solve USB connection problems?

If the product is connected directly to a computer, check the cable.

  • Verify that the cable is connected to the computer and to the product.
  • Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable.
  • Verify that the cable is working correctly by connecting it to another product. Replace the cable if necessary.

How do I solve wired network problems?

  • Poor physical connection
  • The computer is using the incorrect IP address for the printer
  • The computer is unable to communicate with the printer
  • The printer is using incorrect link and duplex settings for the network
  • New software programs might be causing compatibility problems
  • The computer or workstation might be set up incorrectly
  • The printer is disabled, or other network settings are incorrect

What do I do if the printer has a poor physical connection?

  1. Verify that the printer is attached to the correct network port using a cable of the correct length.
  2. Verify that cable connections are secure.
  3. Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.
  4. If the problem continues, try a different cable or port on the hub.

What do I do if the computer is using the incorrect IP address for the printer?

  1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.
  2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
  3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
  4. If the IP address is correct, delete the printer and then add it again.

What do I do if the computer is unable to communicate with the printer?

  1. Test network communication by pinging the network.

    • Open a command-line prompt on your computer.
      • For Windows, click Start, click Run, type cmd, and then press Enter.
      • For OS X, go to Applications, then Utilities, and open Terminal.
    • Type ping followed by the IP address for your printer.
    • If the window displays round-trip times, the network is working.

  2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

What do I do if new software programs might be causing compatibility problems?

Verify that any new software programs are correctly installed and that they use the correct print driver.

What do I do if the computer or workstation might be set up incorrectly?

  1. Check the network drivers, print drivers, and the network redirection settings.
  2. Verify that the operating system is configured correctly.

What do I do if the printer is disabled, or other network settings are incorrect?

  1. Review the configuration page to check the status of the network protocol. Enable it if necessary.
  2. Reconfigure the network settings if necessary.

What is the service menu used for (M501)?

The Service menu is used to adjust print settings, restore factory default settings, and clean the print paper path.

What Service menu items are available (M501)?

  • Cleaning Page—used to remove dust and toner from the print paper path.
  • USB Speed—used to set the USB speed to high or full.
  • Less Paper Curl—used to put the printer into a mode that reduces paper curl.
  • Archive Print—used to put the printer into a mode that produces output less susceptible to toner smearing and dusting for preservation and archival.
  • Firmware Date—used to display the product’s firmware date code.
  • Restore Defaults—used to reset all customer-accessible menu settings back to the factory default settings (except language) via the control panel or software. This Service menu item does not reset factory-settable settings, including formatter number, page counts, factory paper settings, language, and so on.
  • Signature Check—used to configure how the printer proceeds when a firmware upgrade file does not have a valid signature.
  • LaserJet Update—used to manually update the firmware or to set up automatic firmware updates.

How do I restore the factory-set defaults from a LCD control panel (M501)?

  1. On the printer control panel, press the OK button to open the menus.

  2. Open the following menus:

    • Service
    • Restore Defaults

The printer automatically restarts.

How do I open the secondary service menu on an M501 printer using the LCD control panel?

  1. Make sure the printer is in the Ready state.
  2. From the printer control panel, press the setup button to open the main menu.
  3. Press the down arrow button, and then quickly press the Cancel button.
  4. Press the setup button. The message 2ndary Service appears on the control panel display.
  5. Press the OK button to open the 2ndary Service menu.

NOTE: Use the arrow buttons to scroll though the 2ndary Service menu.

What is the structure of the Secondary Service menu on an M501 printer?

Table 2-56 Secondary Service menu (M501)

Menu item Sub-menu item Description
Service Reports Cont-Self Test Print a continuous configuration page.
Service Reports Error Report Print an error report.
Service Reports Extended key map 10-key pad values for job storage.
Speed Use this item to toggle between high and low.
Default settings Taylor system defaults (IT managed or self-managed).
Location A list of available locations appears This item sets certain printer parameters that are dependent on the location, such as the default paper size and the symbol set. Scroll to the appropriate location and select Yes to set the location. The printer automatically restarts after you change the location.
Line Frequency This item allows the refresh rate of the touchscreen control panel to be changed between 50 and 60 Hz.
LED Test This item allows the testing of the different LED Displays
Display Test Use this test to verify that the LEDs and characters on the control-panel display function correctly. At the beginning of the test, each of the LEDs is turned on one-at-time. Press the OK button to continue to the next LED. After the LED test is complete, the character test begins by testing the pixels on each line. Then, each of the 255 characters is displayed in groups of 16. Press the OK button to continue to the next group of 16 characters. You can cancel the test at any time by pressing the Cancel button.
Button Test Use this test to verify that the control-panel buttons function correctly. The display prompts you to press each button.
CP FW Version This item shows the current date code of the firmware.
NAND Reset This item allows the NAND to be reset.
Permanent Config Allow or prevent the action to be performed.

How do I perform an NVRAM initialization on an M501 printer?

CAUTION: All HP Jetdirect settings are also reset. Be sure to print a configuration page before performing an NVRAM initialization. Make note of the IP address that is listed on the Jetdirect configuration page. You need to restore the IP address after performing an NVRAM initialization.

An NVRAM initialization erases all data stored in the unprotected NVRAM sections. Performing an NVRAM initialization resets the following settings and information:

  • All menu settings are reset to factory default values.
  • All localization settings, including language and country/region, are reset.

After performing an NVRAM initialization, reconfigure any computers that print to this printer so that the computers can recognize the printer.

  1. Turn the printer off.
  2. Simultaneously press and hold the up arrow button and the Cancel button. Keep these buttons depressed as you turn the printer on.
  3. When the Permanent Storage Init. message appears on the display, release the buttons.
  4. When the printer has finished the NVRAM initialization, it returns to the Ready state.

How do I open the service menu from a touchscreen control panel?

Use the following procedure to open the service menu from a touchscreen control panel:

  1. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button (FutureSmart 3), or scroll to and touch the Support Tools button (FutureSmart 4).
  2. Open the Service menu.
  3. On the sign-in screen, select Service Access Code from the drop-down list.
  4. Enter the following service access code for the printer:
    • 10050615 (M506/E50045/M507/E50145)
    • 11052715 (M527/E52545/M528/E52645)

How do I open the service menu from an LCD control panel with FutureSmart 3?

Use the following procedure to open the service menu from a LCD control panel:

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device Maintenance, and then press the OK button.
  2. Use the down arrow button to scroll to Service, and then press the OK button to select it.
  3. Use the down arrow button to scroll to Service Access Code, and then press the OK button to select it.
  4. Enter the following service access code for the printer:

NOTE: After entering the PIN, press the OK button.

  • 10050615 (M506/E50045/M507/E50145)
  • 11052715 (M527/E52545/M528/E52645)

How do I open the service menu from an LCD control panel with FutureSmart 4?

Use the following procedure to open the service menu from a LCD control panel:

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and then select OK.
  2. Navigate to Maintenance, and then select OK.
  3. Navigate to Service, and then select OK.
  4. Enter the following service access code for the printer:

NOTE: After entering the PIN, select Sign In.

– 10050615 (M506/E50045/M507/E50145)

– 11052715 (M527/E52545/M528/E52645)

What items are available in the Service menu?

The following menu items appear in the Service menu:

Table 2-57 Service menu (all except M501)

First level Second level Value Description
Event Log Print Print or view the event log.
Clear Use this item to clear the printer event log.
Cycle Counts Total Engine Cycles Set the page count that was stored in NVRAM prior to installing a new formatter.
Refurbish Cycle Count Use this item to record the page count when the printer was refurbished.
Document (M527/E52545/ M528/E52645 only) Total number of pages since the document feeder kit was replaced.
Document Feeder Kit Interval (M527/E52545/M528/E52645 only) Use this item to set the interval that causes the printer to prompt the customer to replace document feeder maintenance kit.
Clean Rollers Count (M527/ E52545/M528/E52645 only) Total number of pages since the document feeder rollers were cleaned.
Clean Rollers Interval (M527/ E52545/M528/E52645 only) Use this item to set the interval that causes the printer to prompt the customer to clean the document feeder rollers and separation pad.
ADF Count (M527/E52545/ M528/E52645 only) Set the total pages fed through the document feeder.
Flatbed Count (M527/E52545/ M528/E52645 only) Set the total pages scanned from the flatbed.
ADF Simplex Count (M527/ E52545/M528/E52645 only) Set the total single-sided pages fed through the document feeder.
ADF Duplex Count (M527/ E52545/M528/E52645 only) Set the total two-sided pages fed through the document feeder.
Copy Scan Count (M527/ E52545/M528/E52645 only) Set the total copy pages that have been scanned.
Send Scan Count (M527/ E52545/M528/E52645 only) Set the number of scanned pages sent to email.
Fax Scan Count NOTE: M527/E52545/M528/ E52645 fax models only. Set the number of scanned pages that have been faxed.
Copy Pages Count (M527/ E52545/M528/E52645 only) Set the number of scanned pages that have been printed.
Scanner Settings ADF Settings Leading edge front Leading edge back Trailing edge front Trailing edge back Left side front Left side back Set the calibration values. WARNING! Do not change these values unless instructed to do so.
Glass Settings Leading edge glass Left Side Glass
Serial Number Set the serial number.
Service ID Use this item to show the date that the printer was first used on the control panel. This eliminates the need for users to keep paper receipts for proof of warranty.
Cold Reset Paper When you perform a cold reset, the paper size that is stored in NVRAM is reset to the default factory setting. If you replace a formatter board in a country/ region that uses A4 as the standard paper size, use this menu to reset the default paper size to A4. LETTER and A4 are the only available values.
Low Alerts Enable Disable Turn on (or off) low alerts (for supplies).
Reset Low Alerts ● Reset to level 1 * Reset to level 2 * Reset to level 3 * Set to non-HP managed mode
PTT Test Mode NOTE: M527/E52545/M528/E52645 fax models only. Test the internal modem for the analog fax accessory.
Hook Operations Off Hook On Hook
Generate Random Data Select a value from the list
Generate DTMF Tone Burst Select a value from the list
Generate DTMF Continuous Tone Select a value from the list
Generate Pulse Burst Select a value from the list
Generate Tone Dial Number Enter dial number
Generate Pulse Dial Number Enter dial number
Generate Single Modem Tone Range: 1100–2100 Hz Default = 2100 Hz
Line Measurements
Fax Transmit Signal Loss
Test Support Continuous Scan (M527/ E52545/M528/E52645 only) 2-sided Save to Disk
Continuous Copy (M527/ E52545/M528/E52645 only) 2-sided Save to Disk
Raw Scan (M527/E52545/M528/ E52645 only) 2-sided
Mechanical Calibration
Continuous Print from USB
Automatic Calibrations (M527/ E52545/M528/E52645 only) Disabled Enabled*
Runtime Configuration (M527/ E52545/M528/E52645 only) Standard StandardEIC Workflow WorkflowEIC Reconfigure

How do I restore factory-set defaults from a touchscreen control panel?

Use the following procedure to restore factory-set defaults from a touchscreen control panel:

  1. From the Home screen on the printer control panel, scroll to and touch the Administration button (FutureSmart 3), or scroll to and touch the Settings button (FutureSmart 4).
  2. Open the following menus:
    • General Settings (FutureSmart 3) or General (FutureSmart 4).
    • Restore Factory Settings (FutureSmart 3) or Reset Factory Settings (FutureSmart 4).
  3. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

How do I restore factory-set defaults from an LCD control panel with FutureSmart 3?

Use the following procedure to restore factory-set defaults from a LCD control panel:

  1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
  2. Use the down arrow button to scroll to General Settings, and then press the OK button to select it.
  3. Use the down arrow button to scroll to Restore Factory Settings, and then press the OK button to select it.
  4. Use the down arrow button to scroll to Restore, and then press the OK button to select it.
  5. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

How do I restore factory-set defaults from an LCD control panel with FutureSmart 4?

Use the following procedure to restore factory-set defaults from a LCD control panel:

  1. From the Home screen on the printer control panel, use the arrow keys to navigate to Settings, and then select OK.
  2. Use the down arrow button to scroll to General, and then press the OK button.
  3. Use the down arrow button to scroll to Reset Factory Settings, and then press the OK button to select it.
  4. A verification message advises that completing the reset function might result in loss of data. Touch the Reset button to complete the process.

NOTE: The printer restarts automatically after the reset operation completes.

How do I restore the service ID?

Use the following procedure to restore the service ID:

  • Restore the service ID
  • Convert the service ID to an actual date

When replacing the formatter, the date is lost. Use this menu item to reset the date to the original date that the printer was first used. The date format is YYDDD. Use the following formula to calculate the dates:

  1. To calculate YY, subtract 1990 from the calendar year. For instance, if the printer was first used in 2002, calculate YY as follows: 2002 – 1990 = 12. YY = 12.
  2. Subtract 1 from 10 (October is the tenth month of the year): 10 – 1 = 9.

* Multiply 9 by 30: 9 x 30 = 270 or add 17 to 270: 270 + 17 = 287. Thus, DDD = 287.

How do I convert the service ID to an actual date?

Use the printer Service ID number to determine whether the printer is still under warranty. Use the following formula to convert the Service ID into the installation date as follows:

  1. Add 1990 to YY to get the actual year that the printer was installed.
  2. Divide DDD by 30. If there is a remainder, add 1 to the result. This is the month.
  3. The remainder from the calculation in step 2 is the date.

Using the Service ID 12287 as an example, the date conversion is as follows:

  1. 12 + 1990 = 2002, so the year is 2002.
  2. 287 divided by 30 = 9 with a remainder of 17. Because there is a remainder, add 1 to 9 to get 10, which represents October.
  3. The remainder in step 2 is 17, so that is the date.

The complete date is 17-October-2002.

NOTE: A six-day grace period is built into the date system.

How do I perform a cold reset using the Pre-boot menu from a touchscreen control panel?

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Touch the middle of the control panel display when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
  3. Use the down arrow button to highlight the +8:Startup Options item, and then touch the OK button.
  4. Use the down arrow button to highlight the 2 Cold Reset item, and then touch the OK button to select it.
  5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.

NOTE: The printer will initialize.

How do I perform a cold reset using the Pre-boot menu from an LCD control panel?

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Press the Cancel button when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then press the OK button.
  3. Use the down arrow button to highlight the +8:Startup Options item, and then press the OK button.
  4. Use the down arrow button to highlight the 2 Cold Reset item, and then press the OK button to select it.
  5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then touch the OK button.

NOTE: The printer will initialize.

Where are active and repository firmware located?

The firmware bundle consists of multiple parts. The main components are the Windows CE Operating System and the printer/peripheral firmware files.

There are two locations/partitions on the hard drive where the firmware components are stored:

  • The Active, where the operating system and firmware currently are executing.
  • The Repository, the recovery location.

If the Active location is damaged, or a Partial Clean was performed, the printer automatically copies over the OS and firmware files from the Repository location and the printer recovers.

If both the Active and Repository locations are damaged, or a Format Disk was performed, then both locations are gone and the error message 99.09.67 displays on the control-panel display. The user must upload the firmware to the printer in order for it to function again.

CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system, firmware files, and third party files (among other files) will be completely lost. HP does not recommend this action.

What is a Partial Clean?

The Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository where a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without having to download a firmware upgrade file to return the printer to a bootable state.

Characteristics of a Partial Clean:

  • Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.
  • Rebooting the printer restores the firmware files from the Repository location, but does not restore any customer-defined settings.
  • For previous HP printers, a Hard Disk Initialization is similar to executing the Partial Clean function for this printer.

CAUTION: HP recommends backing-up printer configuration data before executing a Partial Clean to retain customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

When should I perform a Partial Clean?

Reasons for performing Partial Clean:

  • The printer continually boots up in an error state. NOTE: Try clearing the error prior to executing a Partial Clean.
  • The printer will not respond to commands from the control panel.
  • Executing the Partial Clean function is helpful for troubleshooting hard disk problems.
  • To reset the printer by deleting all solutions and customer-defined settings.
  • The printer default settings are not properly working.

How do I execute a Partial Clean from a touchscreen control panel?

Use the following procedure to execute a Partial Clean from a touchscreen control panel:

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
  3. Use the down arrow button to highlight Partial Clean and then touch the OK button.
  4. Touch the OK button again.
  5. Touch the Home button to highlight Continue, and then touch the OK button.

NOTE: The printer initializes.

How do I execute a Partial Clean from an LCD control panel?

Use the following procedure to execute a Partial Clean from a LCD control panel:

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Press the Cancel button when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then press the OK button.
  3. Use the down arrow button to highlight Partial Clean and then press the OK button.
  4. Press the OK button again.
  5. Press the Home button to highlight Continue, and then press the OK button.

NOTE: The printer initializes.

What is the Format Disk option?

The Format Disk option erases the entire disk drive.

CAUTION: After executing a Format Disk option, the printer is not bootable.

Characteristics of a Format Disk:

  • Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted. NOTE: Rebooting the printer does not restore the firmware files.

  • Rebooting the printer restores the firmware files from the Repository location, but does not restore any customer-defined settings.

  • After executing the Format Disk function, the message 99.09.67 displays on the control panel.

  • After executing the Format Disk function, the printer firmware must be reloaded.

CAUTION: HP recommends not using the Format Disk option unless an error occurs and the solution in the printer service manual recommends this solution. After executing the Format Disk function, the printer is unusable.

HP recommends backing-up printer configuration data before executing a Format Disk to retain customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

When should the Format Disk be performed?

Reasons for performing Format Disk:

  • The printer continually boots up in an error state.

NOTE: Try clearing the error prior to executing a Format Disk.

  • The printer will not respond to commands from the control panel.
  • Executing the Format Disk function is helpful for troubleshooting hard disk problems.
  • To reset the printer by deleting all solutions and customer-defined settings.

How do I execute a Format Disk from a touchscreen control panel?

Use the following procedure to execute a Format Disk from a touchscreen control panel:

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Touch the middle of the control-panel display when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.
  3. Use the down arrow button to highlight Format Disk, and then touch the OK button.
  4. Touch the OK button again.

NOTE: When the Format Disk operation is complete, reload the printer firmware.

How do I execute a Format Disk from an LCD control panel?

Use the following procedure to execute a Format Disk from a LCD control panel:

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer configurations and settings are lost).

  1. Press the Cancel button when you see the 1/8 under the logo.
  2. Use the down arrow button to highlight the +3:Administrator item, and then press the OK button.
  3. Use the down arrow button to highlight Format Disk, and then press the OK button.
  4. Press the OK button again.

NOTE: When the Format Disk operation is complete, reload the printer firmware.

How do I update the firmware for a single printer?

HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the firmware for a single printer. When the firmware is updated, Web Service apps will update automatically.

  • Determine the installed revision of firmware (M501)
  • Method one: Update the firmware using the control panel (M501)
  • Method two: Update the firmware using the Firmware Update Utility (M501)

There are two supported methods to perform a firmware update on this printer. Use only one of the following methods to update the printer firmware.

How do I determine the installed revision of firmware on an M501 printer?

Use the following procedure to determine the installed revision of firmware on an M501 printer:

NOTE: Print a configuration page to determine the installed revision of firmware.

  1. On the printer control panel, press the OK button.
  2. Open the Reports menu.
  3. Select Configuration Report.

How do I update the firmware using the control panel on network-connected printers?

Use these steps to load the firmware from the control panel (for network-connected printers only), and/or set the printer to automatically load future firmware updates. For USB-connected printers, use method two.

  1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet connection.

NOTE: The printer must be connected to the internet to update the firmware via a network connection.

  1. From the Home screen on the printer control panel, open the Setup menu.

* For standard control panels, press the left or right arrow button.

  1. Scroll to and open the Service menu, and then open the LaserJet Update menu.

NOTE: If the LaserJet Update option is not listed, use method two.

  1. Check for updates.

* For standard control panels, select Check for Update.

NOTE: The printer automatically checks for an update, and if a newer version is detected, the update process automatically starts.

  1. Set the printer to automatically update the firmware when updates become available.

From the Home screen on the printer control panel, open the Setup menu.

* For standard control panels, press the left or right arrow button.

Scroll to and open the Service menu, open the LaserJet Update menu, and then select the Manage Updates menu.

Set the printer to automatically update the firmware.

* For standard control panels, set the Allow Updates option to YES, and then set the Automatic Check option to ON.

How do I update the firmware using the Firmware Update Utility?

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.

  1. Go to http://www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results.
  2. Select the operating system.
  3. Under the Firmware section, locate the Firmware Update Utility.
  4. Click Download, click Run, and then click Run again.
  5. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.

NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.

  1. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

How do I download firmware upgrades?

Review the following information about downloading firmware upgrades:

  • Determine the installed revision of firmware (all except M501)
  • Perform a firmware upgrade (all except M501)

To download the most recent firmware upgrade for the printer, go to:

* In the US, go to http://www.hp.com/support/ljM501 or http://www.hp.com/support/ljM506 or http://www.hp.com/support/ljE50045 or http://www.hp.com/support/ljM507 or http://www.hp.com/support/ljE50145 or http://www.hp.com/support/ljM527mfp or http://www.hp.com/support/ljE52545mfp or http://www.hp.com/support/ljM528mfp

CLICK HERE TO DOWNLOAD HP LASERJET MANAGED E50145 (01) PDF MANUAL

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