EPSON ET-3830 (01) PDF MANUAL

FREE ENGLISH EPSON ET-3830 (01) PDF USER GUIDE

FREE ENGLISH EPSON ET-3830 (01) PDF USER MANUAL

FREE ENGLISH EPSON ET-3830 (01) PDF OWNER GUIDE

FREE ENGLISH EPSON ET-3830 (01) PDF OWNER MANUAL

FREE ENGLISH EPSON ET-3830 (01) PDF REFERENCE GUIDE

FREE ENGLISH EPSON ET-3830 (01) PDF INSTRUCTION GUIDE

FREE ENGLISH EPSON ET-3830 (01) PDF REFERENCE MANUAL

FREE ENGLISH EPSON ET-3830 (01) PDF INSTRUCTION MANUAL

FREE ENGLISH EPSON ET-3830 (01) PDF OPERATING INSTRUCTIONS

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EPSON ET-3830 (01) PDF SUMMARY:

Where are the product parts located?

See the sections “Product Parts – Front”, “Product Parts – Inside” and “Product Parts – Back” to identify the parts on your product.

How do I use the control panel?

See the sections to learn about the control panel and select control panel settings. The sections include “Control Panel Buttons and Lights”, “Entering Characters on the LCD Screen”, “Changing LCD Screen Language”, “Viewing Animations”, “Adjusting the Screen Brightness”, and “Turning Off the Operation Time Out Setting”.

What are the control panel buttons and lights?

The control panel includes:

  1. Power button and light
  2. Home button
  3. Help button
  4. LCD screen
  5. + and – buttons
  6. Stop button
  7. Back button
  8. Arrow buttons and OK button
  9. Reset button
  10. Start button

What does the LCD screen display?

The LCD Screen displays:

  1. The maintenance box status
  2. The network connection status
  3. The Quiet Mode screen
  4. Menu options
  5. Scrolls the screen to the right
  6. Select a tab to view different options and settings
  7. Settings options
  8. Displays available options
  9. Performs the selected action

What do the status icons on the LCD screen mean?

  • Displays additional information or instructions, such as loading paper or placing a document.
  • Displays the maintenance box status.
  • Displays the network connection status; select the icon to set up or change your network connection.
  • The product is not connected to a wired (Ethernet) network.
  • The product is connected to a wired (Ethernet) network.
  • The product is not connected to a wireless network.
  • The product is searching for an SSID or experiencing a wireless network connection issue.
  • The product is connected to a wireless network; the number of bars indicates the connection’s signal strength.
  • Wi-Fi Direct is not enabled.
  • Wi-Fi Direct is enabled. The Quiet Mode setting is enabled or disabled. Select the icon to change the setting. Depending on the selected paper type and print quality, when this feature is enabled noise is reduced during printing, but print speed may also be reduced. There is a problem with the indicated setting. Select the icon to resolve the problem.

How do I enter characters on the LCD screen?

Follow these guidelines to enter characters for passwords and other settings:

  • To move the cursor, select the left or right arrows.
  • To change the case of letters, select .
  • To delete the previous character, select .
  • To enter numbers or symbols, select .
  • To enter a commonly used domain name, select .
  • To enter a space, select.

How do I change the language used on the LCD screen?

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Basic Settings > Language.
  3. Select a language.

How can I view animations on the LCD screen to help guide me with a procedure or to troubleshoot a problem?

  1. Press the help button.
  2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures.
  3. Select a topic from the list of available topics and follow the on-screen instructions.

How do I adjust the brightness of the screen?

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Basic Settings > LCD Brightness.
  3. Press the – or + icons to decrease or increase the brightness.
  4. Select OK to exit.

How do I turn off the operation time out setting?

The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off.

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Basic Settings.
  3. Scroll down and set Operation Time Out to Off.

How do I use the power saving settings?

Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources.

How do I adjust the time period before my product enters sleep mode and turns off the LCD screen (sleep timer settings)?

  1. Press the home button, if necessary.

  2. Select Settings > General Settings > Basic Settings > Sleep Timer.

  3. Do one of the following:

    • Press the + or – button to increase or decrease the number of minutes.
    • Press the OK button to display the on-screen keypad, select the number of minutes, and select OK.

  4. Select Done.

How do I have the product turn off automatically if it is not used for a specified period of time (power off timer settings)?

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Basic Settings.
  3. Select Power Off Timer, then select a time period between 30 minutes and 12h (12 hours).

How do I use the Epson Smart Panel Mobile App?

Use this free Apple and Android app to set up your Epson product and then print, copy, or scan with your networked Epson product. Epson Smart Panel also lets you check ink levels and product status.

  1. Visit epson.com/connect (U.S) or epson.ca/connect (Canada) to learn more about Epson Smart Panel and check the compatibility of your mobile device.

  2. Download Epson Smart Panel from the Apple App Store or Google Play.

  3. Connect your mobile device to the wireless network that you want to connect your product to or to the same wireless network as your product (if your product is already set up).

  4. Do one of the following:

    • If you haven’t set up your product, open Epson Smart Panel and follow the instructions to set up your product.
    • If your product is already set up, open Epson Smart Panel and select your Epson product, if necessary.

Now you are ready to print, copy, or scan with your mobile device and your Epson product.

How do I use voice-activated printing?

Take advantage of voice-activated, hands-free printing from your Epson product with Alexa, Siri, and Google Assistant. Depending on which voice assistant you use, you can ask your product to print photos, calendars, recipes, photo props, and more.

  1. Connect your product to your network.
  2. Set up your product’s email address for use with Epson Connect.
  3. Click the link provided for instructions on how to set up your product and voice assistant to use the voice-activated printing feature.

Now you are ready to print with your voice and your Epson product.

How do I set up Epson Connect Services?

If you did not activate your product’s email address for use with Epson Connect when you set up your product, you can activate it using the product control panel.

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Web Service Settings > Epson Connect Services.
  3. Select Register.
  4. Follow the instructions on the screen to activate your product’s email address.

How do I use Epson Email Print?

With Epson Email Print, you can print from any device that can send email, such as your smartphone, tablet, or laptop. Just activate your product’s unique email address. When you want to print, attach a PDF, Microsoft Office document, or photo to an email and send it to your product. Both the email and the attachments will print automatically.

  1. Connect your product to your network.
  2. If you did not already set up Email Print when you installed your product software, use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S) or epson.ca/connect (Canada) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service.
  3. Now you are ready to send and print emails to your product’s Email Print address.

How do I use Epson Remote Print?

With Epson Remote Print software, you can print from your laptop or desktop computer to an Epson Email-enabled product anywhere in the world.

  1. Connect your Epson product to your wireless network.
  2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.

Note: Make a note of your product’s email address.

  1. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software.
  2. Download and install the Remote Print software.
  3. Enter the email address and optional access key of your Epson product during Remote Print setup.
  4. Now you are ready to print remotely. Select the print command in your laptop or desktop computer application and choose the Remote Print option for your Epson product.

How do I use Epson Scan to Cloud?

The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an online service directly from your Epson product. Register an email address or online services such as Box, DropBox, Evernote, or Google Drive with your Epson Connect account.

  1. Connect your Epson product to your network.
  2. If you did not already set up an Epson Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service.

Note: Make a note of your product’s email address and password.

  1. Visit epsonconnect.com to sign into your account with the email address and password you selected.
  2. Select your product, select Scan to Cloud, and select Destination List.
  3. Click Add, then follow the instructions on the screen to create your destination list.
  4. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel.

How do I use AirPrint?

AirPrint enables instant wireless printing from iPhone, iPad, iPod touch, and Mac without the need to install drivers or download software.

Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint.

  1. Load paper in your product.
  2. Set up your product for wireless printing.
  3. Connect your Apple device to the same wireless network that your product is using.
  4. Print from your device to your product.

How do I set up printing on a Chromebook?

Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.) or Setting Up Your Epson Printer on Your Chromebook (Canada).

How do I use Android Printing Using the Epson Print Enabler?

You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.

  1. Connect your Epson product to your wireless network.
  2. On your Android device, download the Epson Print Enabler plug-in from Google Play.
  3. Go to Settings on your Android device, select Printing, and enable the Epson plug-in, if necessary.
  4. Connect your Android device to the same wireless network as your product.
  5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and print whatever is on the screen.

Note: If you do not see your product, tap All Printers and select your product.

How do I use Fire OS Printing?

You can wirelessly print from Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. With just a few taps in Email, Calendar, Contacts, and WPS Office, you can send whatever is on the screen to an Epson product.

  1. Connect your Epson product to your wireless network.
  2. Connect your Amazon device to the same wireless network as your product.
  3. Now you are ready to print. From your Amazon application, tap the print option and select your product to print whatever is on the screen.

Note: If you see a message telling you that a plug-in is required, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print.

How do I use Windows 10 Mobile Printing?

You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. Look for the print option in your Windows 10 application to send whatever is on the screen to an Epson product.

  1. Connect your Epson product to your wireless network.
  2. Connect your Windows 10 Mobile device to the same wireless network as your product.
  3. Now you are ready to print. From your Windows 10 application, tap the print option and select your product to print whatever is on the screen.

How do I use the Epson Print and Scan App with Windows Tablets?

You can use this free app to print photos and scan from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan and capture images right to your tablet or to Microsoft OneDrive.

Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners.

  1. Connect your Epson product to your wireless network.
  2. Download the Epson Print and Scan app from the Microsoft Windows Store.
  3. Connect your Windows tablet to the same wireless network as your product.
  4. Open the Epson Print and Scan app and select your Epson product.

Now you are ready to print photos or scan.

How do I use the Mopria Print Service?

You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from other manufacturers. You can download the Mopria Print Service from Google Play.

Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada).

  1. Connect your Epson product to your wireless network.
  2. On your Android device, download the Mopria Print Service app from Google Play.

Note: On some Samsung Galaxy devices, Mopria may come preinstalled.

  1. Go to Settings on your Android device, select Printing, and enable the Mopria Print Service, if necessary.
  2. Connect your Android device to the same wireless network as your product.
  3. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.

What are some network security recommendations?

To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures. Security measures such as these can help deter threats such as loss of user data, use of telephone and fax lines, and other intrusions:

  • Enable security on your wireless LAN
  • Connect your product only to a network protected by a firewall
  • Change the default administrator password on your product

How do I set up Wi-Fi Infrastructure Mode?

You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network.

How do I select wireless network settings from the control panel?

You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup.

Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.

  1. Press the home button, if necessary.
  2. Select the icon and press the OK button.
  3. Select Wi-Fi (Recommended).
  4. Select Start Setup or Change Settings.
  5. Select Wi-Fi Setup Wizard.
  6. Select the name of your wireless network and press the OK button, or press the + button and select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name, then press the OK button.

Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters.

  • To move the cursor, select the left or right arrows.
  • To change the case of letters, select .
  • To delete the previous character, select .
  • To enter numbers and symbols, select .
  • To enter a space, select.

  1. Press the OK button to enter your password using the on-screen keypad and select OK.

  2. Confirm the displayed network settings and select Start Setup to save them.

  3. Do one of the following:

    • If setup was successful, select Close to exit.
    • If setup was unsuccessful, select Print Check Report to print a network setup report or select Re-enter to re-enter your network name and password.

  4. Press the home button to exit.

How do I set up wireless printing from a smartphone or tablet?

You can use the Epson Smart Panel app to connect your Epson product to a wireless network or connect your device directly to the product. Epson Smart Panel is available on iOS and Android devices.

Make sure you have the following:

  • A Bluetooth-enabled device that is connected to a wireless network
  • The Epson Smart Panel app installed on the device
  • The wireless network name (SSID) and password

Note: Your device must be close enough to the product to create and maintain a Bluetooth connection.

  1. Make sure the product is turned on and is ready to print.

Note: You must perform initial setup and ink installation before setting up wireless printing.

  1. Open the Epson Smart Panel app on your device.

  2. Do one of the following:

    • If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless connection.
    • If the app does not automatically recognize the product, select the + icon and continue with the next step.

  3. On the next screen, select Start setting up and follow the on-screen instructions.

Note: If your product is not listed, move closer to the product and try again. If the product is still not shown, connect your printer to the wireless network using the control panel and then select Connect Smartphone to Product Already Connected to Wi-Fi in the Epson Smart Panel app and follow the on-screen instructions.

Your product is now connected to a wireless network and set up for use with the Epson Smart Panel app.

How do I set up Wi-Fi Direct Mode?

You can set up your product to communicate directly with your computer or another device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 8 devices.

How do I enable Wi-Fi Direct (Simple AP) Mode?

You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point.

Note: Make sure the Epson Smart Panel app or another compatible Epson printing app is installed on your mobile device before connecting to the product.

  1. Press the home button, if necessary.
  2. Select the icon and press the OK button.
  3. Select Wi-Fi Direct.
  4. Scroll down and select Start Setup.

The product information is displayed on the LCD screen.

  1. Do one of the following:

    • Open the Epson Smart Panel app on your device and use the information on the LCD screen to select your product. Skip to step 7.
    • To connect without using the Epson Smart Panel app, select Other Methods and go to the next step.

  2. Do one of the following:

    • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device.
    • For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown.

  3. Select Complete on the LCD screen.

The blue Wi-Fi Direct icon is displayed on the LCD screen and indicates if Wi-Fi Direct is enabled on the product.

How do I use WPS to connect to a network?

If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network.

  1. Press the home button, if necessary.
  2. Select the icon and press the OK button.
  3. Select Wi-Fi (Recommended).
  4. Select Start Setup or Change Settings.
  5. Select Push Button Setup (WPS).
  6. Follow the instructions on the LCD screen to complete WPS setup.

Note: Make sure you select Start Setup within two minutes of activating WPS on your router.

  1. Press the home button to exit.

How do I print a network status sheet?

You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network.

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Network Settings > Network Status.
  3. Select Print Status Sheet.
  4. Press the start button to print the status sheet. Examine the settings shown on the network status sheet to diagnose any problems you have.

How do I print a network connection report?

You can print a network connection report to view solutions to any problems you may have using your product on a network.

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Network Settings > Connection Check.
  3. Select Print Check Report.
  4. Press the start button to print the network connection report. Examine the error codes and solutions shown on the network connection report.

What do the network connection report codes and messages mean?

Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables list solutions to problems based on the error codes and messages that may appear on the top of the report.

How do I solve error code E-1?

Confirm that the network cable is connected and network devices such as hub, router, or access point are turned on.

Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to your device and to your product. If you are trying to set up Wi-Fi, remove the network cable and set up Wi-Fi again. Ethernet and Wi-Fi cannot be connected at the same time.

How do I solve error codes E-2, E-3, or E-7?

No wireless network names (SSID) found. Confirm that the router/access point is turned on and the wireless network (SSID) is set up correctly. Contact your network administrator for assistance. No wireless network names (SSID) found. Confirm that the wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. Entered security key/password does not match the one set for your router/access point. Confirm security key/password. Contact your network administrator for assistance.

Check the following:

  • Make sure your router or access point is turned on, and is correctly connected to your computer or network device.
  • Turn off the router or access point, wait about 10 seconds, and turn it on again.
  • Move your product closer to your router or access point, and remove any obstacles between them. Also move your product away from devices such as wireless phones or microwaves.
  • Confirm that the SSID shown on the network connection report matches the label on your router or access point. Also make sure your SSID uses only ASCII characters and symbols, or your product cannot display the SSID correctly.
  • If you are trying to connect using the WPS push button method, make sure your router or access point supports it.
  • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password, or check with your network administrator or router/access point documentation.
  • If you are connecting to a smart device that generates an SSID, check the device documentation for the SSID and password you should use.
  • If your wireless connection suddenly disconnects, and another smart device was added to the network using a WPS push button method or your network was set up using a non-WPS push button method, try downloading and installing your product software again.

How do I solve error code E-5?

Security mode (e.g. WEP, WPA) does not match the current setting of the printer. Confirm security mode. Contact your network administrator for assistance.

If the security on your router or access point is not one of the following types, change the type of security on your router or access point and reset your product’s network settings.

  • WEP-64 bit (40 bit)
  • WEP-128 bit (104 bit)
  • WPA PSK (TKIP/AES); also known as WPA Personal
  • WPA2 PSK (TKIP/AES); also known as WPA2 Personal
  • WPA (TKIP/AES)
  • WPA2 (TKIP/AES)
  • WPA3-SAE (AES)

Also make sure you are connecting to the 2.4GHz band on your network and using the password for that band.

How do I solve error code E-6?

MAC address of your printer may be filtered. Check whether your router/access point has restrictions such as MAC address filtering. See the documentation of the router/access point or contact your network administrator for assistance.

If your router or access point has MAC address filtering enabled, register your product’s MAC address so it is not filtered. Locate the MAC address on the network connection report and check your router or access point documentation for instructions. If your router or access point is using shared authentication with WEP security, confirm that you are using the correct authentication key and index. If your router or access point limits the number of connected devices, raise the connection limit. See your router or access point documentation for instructions.

How do I solve error code E-8?

Incorrect IP address is assigned to the printer. Confirm IP address setup of the network device (hub, router, or access point). Contact your network administrator for assistance.

If your product’s Obtain IP Address setting is set to Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; set a valid IP address using your product control panel or the Web Config utility. You can also try turning off your product and the router or access point, waiting about 10 seconds, and turning them on again.

How do I solve error code E-9?

Confirm the connection and network setup of the PC or other device. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

Make sure your computer or network device are turned on. Also make sure that you can access the Internet and other devices on the same network from the devices you are trying to connect to your product. If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again. Download and install your product software again to reset your network settings.

How do I solve error code E-10?

Confirm IP address, subnet mask, and default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

Make sure other devices on the network are turned on and do the following:

  • If your product’s Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the settings.
  • If DHCP is enabled, set your product’s Obtain IP Address setting to Auto. If you want to use the DHCP-assigned address as a static address, set the Obtain IP Address setting to Manual, enter the product’s IP address as listed on the network connection report, and set the subnet mask to 255.255.255.0.

If you still cannot connect to your product, turn off your router or access point, wait about 10 seconds, and turn it on again.

How do I solve error code E-11?

Setup is incomplete. Confirm default gateway setup. Connection using the EpsonNet Setup is available. Contact your network administrator for assistance.

If you set your product’s TCP/IP Setup setting to Manual, check that the default gateway address listed on the network connection report is correct. Also turn on the device that is set as the default gateway.

How do I solve error code E-12?

Confirm the following: -Entered security key/password is correct -Index of the security key/password is set to the first number -IP address, subnet mask, or default gateway setup is correct Contact your network administrator for assistance.

Make sure other devices on the network are turned on and do the following:

  • Make sure the IP address, subnet mask, and default gateway addresses are correct, if you are entering them manually.
  • Confirm that the subnet mask and default gateway addresses for other devices are the same.
  • Make sure the IP address does not conflict with other devices.

If you still cannot connect to your product, do the following:

  • Turn off your router or access point, wait about 10 seconds, and turn it on again.
  • Download and install your product software again to reset your network settings.
  • If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

How do I solve error code E-13?

Confirm the following: -Entered security key/password is correct -Index of the security key/password is set to the first number -Connection and network setup of the PC or other device is correct Contact your network administrator for assistance.

Make sure your router, access point, and/or hub are turned on. Also make sure the TCP/IP setup on your router, access point, and/or hub is not set manually; this may cause your product’s network settings to differ from the manually set up devices.

If you still cannot connect to your product, do the following:

  • Turn off your router or access point, wait about 10 seconds, and turn it on again.
  • Download and install your product software again to reset your network settings.
  • If your router or access point uses WEP security with several registered passwords, make sure that the first registered password is set on your product.

What does the network environment message “The Wi-Fi environment needs to be improved” mean and how do I solve it?

Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router.

Move your product closer to your router or access point, and remove any obstacles between them. Then turn off your router or access point, wait about 10 seconds, and turn it back on again. If you still cannot connect to your product, check the documentation that came with your router or access point for solutions.

What does the network environment message “No more devices can be connected. Disconnect one of the connected devices if you want to add another one” mean and how do I solve it?

You can connect up to 8 computers or other devices to your product using a Wi-Fi Direct (Simple AP) connection. If you want to add another device, disconnect an existing connected device first.

What does the network environment message “The same SSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer” mean and how do I solve it?

Change the Wi-Fi Direct SSID.

How do I download and install my product software from the Epson website?

Follow the on-screen instructions to install the software. If a ‘Select Setup Option’ screen appears, choose ‘Set up printer for the first time’. Continue with the remaining on-screen instructions.

What do I need to do if I change the wireless router I have been using on my network?

You need to update your product’s Wi-Fi connection to the new router.

What should I do if I switch to a 5 GHz wireless router?

Set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. Consult your router’s documentation for instructions.

How do I update my product’s Wi-Fi connection to a new router on Windows and Mac?

For Windows, uninstall your product software. For Mac, proceed to the next step. Download and install your product software from the Epson website using the instructions on the Start Here sheet.

When might I need to disable my product’s Wi-Fi features?

You may need to disable your product’s Wi-Fi features if you change your network connection type or need to solve a problem with your network connection.

What should I do before disabling Wi-Fi features?

Before disabling Wi-Fi features, make a note of your product’s SSID (network name) and password, and any network settings selected for the Epson Connect services you may use.

How do I disable the Wi-Fi features?

  1. Press the home button, if necessary.
  2. Select the icon and press the OK button.
  3. Select Wi-Fi (Recommended).
  4. Select Change Settings.
  5. Select Others.
  6. Select Disable Wi-Fi.
  7. Select Start Setup to disable Wi-Fi.

What is the maximum size paper I can load in the paper cassette?

You can load paper up to Legal size (8.5 × 14 inches [216 × 356 mm]) in the paper cassette.

What should I check before loading paper?

Before loading paper, ensure your product is not currently printing, scanning, or copying.

How to load paper in the cassette?

  1. Open the front cover.
  2. Pull out the paper cassette until it stops.
  3. Slide the edge guides outward.
  4. Insert paper into the cassette with the glossy or printable side facedown and slide it in until it stops. For legal-size paper, extend the legal paper guide and load paper using the guide line as shown. Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown. Load a sheet of loose-leaf or other paper with holes as shown.
  5. Slide the edge guides against the paper, but not too tightly.
  6. Slide the cassette back into the product until it stops and close the front cover.
  7. Select the size and type of the paper you loaded on the product LCD screen and select Close.

What should I keep in mind when printing on letterhead?

If you are printing on letterhead, make sure you select Letterhead as the paper type. Also, ensure you select the correct paper size setting.

What are the paper loading guidelines I should always follow?

  • Load only the recommended number of sheets.
  • Load paper short edge first and printable side facedown.
  • Make sure the paper is under the tabs on the edge guides and not sticking out from the rear end of the cassette.
  • Fan and align the edges of the paper before loading. Do not fan or curl photo paper, as it may damage the printable side.
  • If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. Printing on curled paper may cause paper jams and smears on the printout.
  • Paper feed problems may occur frequently for manual 2-sided printing when printing on one side of pre-printed paper. Reduce the number of sheets to half or less, or load one sheet of paper at a time if paper jams continue.
  • Make sure you are using long-grain paper. If you are not sure what type of paper you are using, check the paper packaging or contact the manufacturer to confirm the paper specifications.
  • Fan and align the edges of envelopes before loading. If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time.
  • If print quality declines when printing multiple envelopes, try loading one envelope at a time.
  • Load letterhead or pre-printed paper top edge first.
  • Check the paper package for any additional loading instructions.

What is the loading capacity for plain paper, copy paper, and letterhead paper?

For Letter (8.5 × 11 inches [216 × 279 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), or A4 (8.3 × 11.7 inches [210 × 297 mm]): 250 sheets

For Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), or A6 (4.1 × 5.8 inches [105 × 148 mm]): 50 sheets

For User-defined (7.17 × 10.12 inches to 8.5 × 11.69 inches [182 × 257 mm to 215.9 × 297 mm])* or user-defined (3.5 × 5 inches to 8.5 × 87.24 inches [89 × 127 mm to 215.9 × 1200 mm])* size: 1 sheet

What is the loading capacity for Epson EcoTank Premium Paper, Epson Bright White Pro Paper, Epson Bright White Premium Paper and Epson Multipurpose Plus Paper?

200 sheets

What is the loading capacity for Epson Presentation Paper Matte?

For Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]): 100 sheets

What is the loading capacity for Epson Premium Presentation Paper Matte, Epson Photo Paper Glossy, Epson Premium Photo Paper Glossy and Epson Ultra Premium Photo Paper Glossy and Epson Premium Photo Paper Semi-gloss?

20 sheets. If paper feeds incorrectly, or printing is uneven or smeared, load 1 sheet at a time.

What is the loading capacity for Epson Premium Presentation Paper Matte Double-sided?

1 sheet

What is the loading capacity for Envelopes?

10 envelopes

What are the double-sided printing capacities for plain paper, copier paper, and letterhead paper?

For Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]): Auto is 250 sheets, Manual is 30 sheets.

For Legal (8.5 × 14 inches [216 × 356 mm]), Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]), 8.5 × 13 inches (216 × 330 mm), Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [140 × 216 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]): Manual is 30 sheets.

For User-defined (7.17 × 10.12 inches to 8.5 × 11.69 inches [182 × 257 mm to 215.9 × 297 mm])* size: Auto is 1 sheet, Manual is 1 sheet.

For User-defined (3.5 × 5 inches to 8.5 × 87.24 inches [89 × 127 mm to 215.9 × 1200 mm])* size: Manual is 1 sheet.

What are the double-sided printing capacities for Epson EcoTank Premium Paper, Epson Bright White Pro Paper, Epson Bright White Premium Paper and Epson Multipurpose Plus Paper?

For Letter (8.5 × 11 inches [216 × 279 mm]): Auto is 200 sheets, Manual is 30 sheets

What is the double-sided printing capacity for Epson Premium Presentation Paper Matte Double-sided?

For Letter (8.5 × 11 inches [216 × 279 mm]): Manual is 1 sheet

What paper types cannot be used for double-sided printing?

  • Epson Presentation Paper Matte
  • Epson Photo Paper Glossy
  • Epson Premium Photo Paper Glossy
  • Epson Premium Photo Paper Semi-gloss
  • Epson Ultra Premium Photo Paper Glossy
  • Epson Premium Presentation Paper Matte
  • Envelopes

What paper types are compatible with borderless printing?

  • Epson EcoTank Premium Paper
  • Epson Bright White Pro Paper
  • Epson Photo Paper Glossy
  • Epson Premium Photo Paper Glossy
  • Epson Ultra Premium Photo Paper Glossy
  • Epson Premium Photo Paper Semi-gloss
  • Epson Premium Presentation Paper Matte
  • Epson Premium Presentation Paper Matte Double-sided
  • Epson Presentation Paper Matte

What paper sizes are compatible with borderless printing?

  • 4 × 6 inches (102 × 152 mm)
  • 5 × 7 inches (127 × 178 mm)
  • 8 × 10 inches (203 × 254 mm)
  • A4 (8.3 × 11.7 inches [210 × 297 mm])
  • Letter (8.5 × 11 inches [216 × 279 mm])

Where can I purchase genuine Epson ink, maintenance boxes, and paper?

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

How do I change the default paper size and paper type for the cassette using the control panel on the product?

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting.
  3. Select Paper Size.
  4. Select the paper size you loaded.
  5. Select Paper Type.
  6. Select the paper type you loaded.
  7. Select Favorite Paper Settings to choose from a list of commonly used paper settings.
  8. Press the home button to exit.

What paper type setting should I select for plain paper, Epson EcoTank Premium Paper, Epson Bright White Pro Paper, Epson Bright White Premium Paper and Epson Multipurpose Plus Paper?

Select Plain Paper.

What paper type setting should I select for letterhead paper?

Select Letterhead.

What paper type setting should I select for envelopes?

Select Envelope.

What paper type setting should I select for Epson Ultra Premium Photo Paper Glossy?

Select Ultra Glossy.

What paper type setting should I select for Epson Premium Photo Paper Glossy?

Select Prem. Glossy.

What paper type setting should I select for Epson Photo Paper Glossy?

Select Glossy.

What paper type setting should I select for Epson Premium Photo Paper Semi-gloss?

Select Prem. Semi-Gloss.

What paper type setting should I select for Epson Premium Presentation Paper Matte and Epson Premium Presentation Paper Matte Double-sided?

Select Prem. Matte.

What paper type setting should I select for Epson Presentation Paper Matte?

Select Presentation Matte.

What paper type setting should I select for plain paper, Epson EcoTank Premium Paper, Epson Bright White Pro Paper, Epson Bright White Premium Paper and Epson Multipurpose Plus Paper in printing software?

Select Plain Paper / Bright White Paper

What paper type setting should I select for letterhead paper in printing software?

Select Letterhead

What paper type setting should I select for envelopes in printing software?

Select Envelope

What paper type setting should I select for Epson Ultra Premium Photo Paper Glossy in printing software?

Select Ultra Premium Photo Paper Glossy

What paper type setting should I select for Epson Premium Photo Paper Glossy in printing software?

Select Premium Photo Paper Glossy

What paper type setting should I select for Epson Photo Paper Glossy in printing software?

Select Photo Paper Glossy

What paper type setting should I select for Epson Premium Photo Paper Semi-gloss in printing software?

Select Premium Photo Paper Semi-Gloss

What paper type setting should I select for Epson Premium Presentation Paper Matte and Epson Premium Presentation Paper Matte Double-sided in printing software?

Select Premium Presentation Paper Matte

What paper type setting should I select for Epson Presentation Paper Matte in printing software?

Select Presentation Paper Matte

How do I change default paper source settings using the control panel on the product?

  1. Press the home button, if necessary.

  2. Select Settings > General Settings > Printer Settings.

  3. Select one of these Auto Error Solver options:

    • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs.
    • Turn off this setting to display an error message and stop printing if an error occurs.

  4. Select the Paper Source Settings options you want to use.

  5. When you are finished, press the home button to exit.

What Paper Source Settings options are available?

  • Paper Setting: Various – Select the paper size and type for each paper source
  • A4/Letter Auto Switching: On – Select On to switch the selected paper size to match the loaded paper (Letter or A4) if the wrong size is selected, Off
  • Error Notice Paper Size Notice: Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Paper Type Notice
  • Paper Setup Auto Display: On – Select On to automatically display a menu that lets you select the paper size and type when you load paper in the product, Off

How do I change the default universal print settings using the control panel on the product?

  1. Press the home button, if necessary.
  2. Select Settings > General Settings > Printer Settings > Universal Print Settings.
  3. Adjust the settings as necessary.
  4. When you are finished, press the home button to exit.

What are the Universal Print Settings options?

  • Top Offset — Adjust the top or left margin, Left Offset Top Offset in Back — Adjust the top or left margin of the back page when printing double-sided. Left Offset in Back
  • Check Paper Width: On – Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed., Off
  • Skip Blank Page: On – Select On to skip printing of blank pages automatically, Off

What is the maximum size original I can place on the scanner glass?

You can place originals up to Letter size (8.5 × 11 inches [216 × 279 mm]) or A4 size (8.3 × 11.7 inches [210 × 297 mm]) on the scanner glass.

How do I view animated instructions on how to place originals on the scanner glass?

Press the help button and select How To > Place Originals

How to place originals on the scanner glass?

  1. Open the document cover.
  2. Place your original facedown on the scanner glass with the top facing into the corner. Slide the original to the edges of the indicated corner. If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other.
  3. Close the document cover gently to keep your original in place.

What should I do with my originals after scanning?

Remove your originals after scanning. If you leave the originals on the scanner glass for a long time, they may stick to the glass surface.

How do I copy documents or photos?

  1. Load the paper you want to print on.
  2. Place your original document or photo on the scanner glass.
  3. Press the home button, if necessary.
  4. Select Copy.
  5. To print more than one copy, use the + or – button to increase or decrease the number of copies, or select Copies, use the displayed keypad to enter the number of copies, and select OK.
  6. Change any of the displayed settings as necessary.
  7. Select Advanced Settings to view and change additional copy settings, if necessary.
  8. When you are ready to copy, press the start button.

How do I cancel copying?

To cancel printing, press the stop button.

What are the copying options available?

  • B&W — Copies the document in black and white, Color — Copies the document in color
  • 2-Sided 1>1-Sided Select to make 2-sided copies. When you select 1>2-Sided, also select the orientation and binding edge for your originals or copies. 1>2-Sided
  • Density selector Varying levels Adjusts the lightness or darkness of copies

What are the advanced settings copying options available?

  • Paper Setting Various settings Selects the paper size and paper type
  • Reduce/Enlarge 100%/Actual Size Copies the original at its full size, Auto Fit Page Automatically sizes the image to fit the paper size you selected, 45%->195% and other conversions Automatically converts from one size to another
  • Original Size Various sizes Select the document size of your original
  • Multi-Page Single Page Copies each page of the original onto an individual sheet, 2-up Copies two pages onto one sheet. Scroll down and select the document orientation and layout order settings as necessary.
  • Quality Standard Adjusts the quality of your copies, High
  • Original Orientation Portrait Specifies the orientation of your originals, Landscape
  • Remove Shadow Off Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper On
  • Remove Punch Holes Off Select On to erase the binding holes on a document, On
  • ID Card Copy Off Select On to copy both sides of an ID card onto one side of a sheet of paper, On
  • Borderless Copy Off Adjusts the amount to expand the original photo when printing borderless photos On, Standard Medium Minimum

How do I check for updates to my product software?

If you have an Internet connection, it is a good idea to check for updates to your product software on Epson’s support website. If you see a Software Update screen, select Enable automatic checking and click OK. The update scans your system to see if you have the latest product software. Follow the on-screen instructions.

How do I print with Windows?

You can print with your product using any Windows application.

How to select basic print settings in Windows?

  1. Open a photo or document for printing.

  2. Select the print command in your application.

  3. If necessary, select your product name as the printer you want to use.

  4. Select the size of the paper you loaded as the Document Size setting.

  5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing.

  6. Select the orientation of your document.

  7. Select the type of paper you loaded as the Paper Type setting.

  8. Select the Quality setting that matches the print quality you want to use.

  9. Select a Color option:

    • To print a color document or photo, select the Color setting.
    • To print text and graphics in black or shades of gray, select the Black/Grayscale setting.

  10. To print on both sides of the paper, select the 2-Sided Printing setting and select the options you want.

  11. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want.

  12. To print multiple copies and arrange their print order, select the Copies options.

  13. To preview your job before printing, select Print Preview.

  14. To save your print job as a project that can be modified and combined with other print jobs, select Job Arranger Lite.

  15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu.

What are the print quality options in Windows?

  • Draft: For draft printing on plain paper.
  • Draft – Vivid: For draft printing on plain paper with good quality and print speed.
  • Standard: For everyday text and image printing.
  • Standard – Vivid: For text and graphics with good quality and print speed.
  • High: For photos and graphics with high print quality.
  • More Settings: Opens a window that lets you choose among levels of speed and quality.

What are the multi-page printing options in Windows?

  • 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options.
  • 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings button to select image layout and guideline options.

How do I select double-sided printing settings in Windows?

  1. Select one of the following options for 2-Sided Printing:

    • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge.
    • Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper on the short edge.
    • Manual (Long-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing).
    • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side (recommended for paper types that do not support automatic duplexing).

  2. Click the Settings button.

  3. Select the double-sided printing options you want to use.

  4. Click OK to return to the Main tab.

  5. Click the Print Density button.

  6. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.

  7. If necessary, select the Adjustments options you want to use.

  8. Click OK to return to the Main tab.

  9. Print a test copy of your double-sided document to test the selected settings.

  10. Follow any instructions displayed on the screen during printing.

What are the double-sided printing options in Windows?

  • Binding Edge Options Select a setting that orients double-sided print binding in the desired direction.
  • Binding Margin Options Select options that define a wider margin to allow for binding.
  • Start Page Selects whether printing starts on the front or back page.
  • Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet.

What are the print density adjustments options in Windows?

  • Print Density Sets the level of ink coverage for double-sided printing.
  • Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent ink smearing.

How do I select additional layout and print options in Windows?

  1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options:

    • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of your document or photo as the Document Size setting, and the size of your paper as the Output Paper setting. If you want to center your image on the paper, select the Center option.
    • Select the Zoom to option to reduce or enlarge your document or photo by a specific percentage. Select the percentage in the % menu.

  2. Select one of the following Color Correction options:

    • Select Automatic to automatically adjust the sharpness, brightness, contrast, and color saturation for your image.
    • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software.
    • Select Image Options to access additional settings for improving printed images.

  3. To add the following features, click the Watermark Features button:

    • Anti-Copy Pattern: adds a watermark that only appears when your printout is copied
    • Watermark: adds a visible watermark to your printout
    • Header/Footer: adds information such as the date and time to the top or bottom of your printout

  4. Select any of the Additional Settings options to customize your print.

What are the custom color correction options in Windows?

  • Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.
  • Fix Photo Improves the color, contrast, and sharpness of flawed photos.
  • ICM Lets you manage color using installed color printing profiles.
  • No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software.

What are the image options and additional settings?

  • Emphasize Text: Adjusts the weight of printed text to increase readability.
  • Emphasize Thin Lines: Adjusts the weight of printed lines to increase visibility.
  • Edge Smoothing: Smooths jagged edges in low-resolution images such as screen captures or images from the Web.
  • Fix Red-Eye: Reduces or removes red-eye in photos.
  • Print Text in Black: Prints colored text in black.
  • For Color Text: Prints colored text on a background pattern or underlined.
  • For Color Graphs and Images: Prints colored graphics and images with overlay patterns.
  • For Color Text, Graphs, and Images: Prints colored text, graphics, and images with overlay patterns.
  • Enhancement Options: Specifies Color Universal Print enhancement settings for text, graphics, and images.
  • Rotate 180º: Prints the image rotated 180º from its original orientation.
  • Bidirectional Printing: Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality.
  • Mirror Image: Flips the printed image left to right.

What information can I select to print in the header/footer?

  • User Name
  • Computer Name
  • Date
  • Date/Time
  • Document Name
  • Collate Number (copy number)
  • Page Number
  • Text

How do I select a printing preset in Windows?

  1. Click the Main or More Options tab.
  2. Place your cursor over one of the Printing Presets to view its list of settings.
  3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets.
  4. To choose a preset for printing, select it.
  5. Click OK.

How do I select extended settings in Windows?

  1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click.
  2. Select Printer Settings.
  3. Click the Maintenance tab.
  4. Click the Extended Settings button.
  5. Select any of the extended settings to customize your print.
  6. Click OK to close the Extended Settings window.
  7. Click OK to close the printer software window.

What are the extended settings options in Windows?

  • Enable EPSON Status Monitor 3: Enables product monitoring for ink and paper supplies and other issues.
  • Check Paper Width Before Printing: Prevents printing beyond the edges of the paper if the paper size setting is incorrect; may reduce print speed.
  • Short Grain Paper: Prevents ink from smearing when you print on envelopes or other thick paper.
  • Separator Page: Before each document, prints a separator page containing the title, user, date, and time.
  • Remove white borders: Removes white margins that may appear when you print borderless photos.
  • Always Spool RAW Datatype: Increases print speed and may solve other printing problems.
  • Page Rendering Mode: Increases print speed when printing is extremely slow or the print head stops during printing.
  • Print as Bitmap: Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help.
  • Skip Blank Page: Ensures that your product does not print pages that contain no text or images.
  • Change Standard Resolution: Reduces the resolution of print data to correct printing problems.
  • Refine screening pattern: Prints graphics with a finer screening pattern.
  • Allow Applications to Perform ICM Color Matching: Allows applications to perform ICM color matching.
  • Always Use the Driver’s Paper Source Setting: Prints using the paper source setting in the printer driver, rather than the setting in your application.
  • Output 1 page documents facedown in 2-Sided mode: Outputs single-sided pages in a 2-sided print job facedown instead of faceup.
  • Output documents for filing: Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.
  • Barcode mode: Reduces bleeding when printing barcodes on plain paper, letterhead paper, recycled paper, preprinted paper, envelopes, and thick paper.
  • Reduce Print Data Size: Increases print data compression to improve print speed. Not recommended when printing fine patterns.
  • Use a Mixture of Color Inks to Create Black: Mixes color inks to create composite black when printing at standard quality on plain paper or envelopes.

How do I select default print settings in Windows?

Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them.

How do I change the automatic update options for the printer software in Windows?

  1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click.

  2. Select Software Update Settings.

  3. Do one of the following:

    • To change how often the software checks for updates, select a setting in the Check every menu.
    • To disable the automatic update feature, select the Never option.

  4. Click OK to exit.

How do I check for software updates manually?

If you choose to disable the automatic update feature, you can check for updates manually.

How do I print with the built-in Epson driver in Windows 10 S?

You can print with the built-in Epson printer driver using any printing program on Windows 10 S. Note that the built-in Epson driver in Windows 10 S does not include all the available print settings for your product.

How do I select print settings in Windows 10 S?

  1. Open a photo or document for printing.
  2. Select the print command in your application.
  3. If necessary, select your product name as the printer you want to use.
  4. Select the type of paper you loaded as the Media setting.
  5. Click the Advanced button.
  6. Select the size of the paper you loaded as the Paper Size setting.
  7. To print multiple copies, select or enter the number as the Copy Count setting.
  8. To print multiple copies of multi-page documents in sets, select the Collated checkbox.
  9. Click OK to return to the printing preferences window.
  10. Select the Layout tab.
  11. Select the orientation of your document as the Orientation setting.
  12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout.
  13. Click OK to save your settings and return to your application’s Print window.
  14. Click OK or Print to start printing.

How do I print on a Mac?

You can print with your product using any Mac printing program. If you have an internet connection, check for updates to your product software on Epson’s support website or using Epson Software Updater.

How do I select basic print settings on a Mac?

  1. Open a photo or document for printing.
  2. Select the print command in your application.
  3. Select your product as the Printer setting.
  4. If necessary, click the Show Details button to expand the print window.
  5. Select the Copies and Pages settings as necessary.
  6. Select the page setup options: Paper Size and Orientation.
  7. Select any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application.
  8. Select Print Settings or Printer Features from the pop-up menu.
  9. Select the type of paper you loaded as the Media Type setting.
  10. Select the Print Quality setting you want to use.
  11. Select the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing.
  12. Select any of the available print options.

What are the Print Quality options on a Mac?

  • Draft: For draft printing on plain paper.
  • Draft-Vivid: For draft printing on plain paper with good quality and print speed.
  • Normal: For everyday text and image printing.
  • Normal – Vivid: For everyday text and image printing with good quality and print speed.
  • Fine: For text and graphics with good quality and print speed.
  • Quality: For text and graphics with increased quality and print speed.

What are the Print Options on a Mac?

  • Expansion: If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the edges of borderless prints.
  • Grayscale: Prints text and graphics in black or shades of gray.
  • Mirror Image: Lets you flip the printed image horizontally.

How do I select page setup settings on a Mac?

  1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size, but the Quality setting will be limited to Normal.
  2. Select the orientation of your document or photo as shown in the print window.

How do I select print layout options on a Mac?

  • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting.
  • To print borders around each page on the sheet, select a line setting from the Border pop-up menu.
  • To print on both sides of each page, select a setting from the Two-Sided pop-up menu.
  • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings.

How do I select double-sided printing settings on a Mac?

  1. Select one of the Two-sided Printing options.
  2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type.
  3. If necessary, customize the Adjustments settings as instructed on the screen.
  4. Print a test copy of your double-sided document to test the selected settings.
  5. Follow any instructions displayed on the screen during printing.

What are the Double-sided Printing Options and Adjustments on a Mac?

  • Long-Edge binding: Orients double-sided printed pages to be bound on the long edge of the paper.
  • Short-Edge binding: Orients double-sided printed pages to be bound on the short edge of the paper.
  • Print Density: Sets the level of ink coverage for double-sided printing.
  • Increased Ink Drying Time: Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing.

How do I manage color on a Mac?

  1. Select Color Matching from the pop-up menu in the print window.
  2. Select one of the available options.
  3. Select Color Options from the pop-up menu in the print window.
  4. Select one of the available options.

What are the Color Matching Settings on a Mac?

  • EPSON Color Controls: Lets you manage color using controls in your printer driver or turn off color management.
  • ColorSync: Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window.

What are the Color Options Settings on a Mac?

  • Manual Settings: Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red-eye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting.
  • Fix Photo: Improves the color, contrast, and sharpness of flawed photos. Click the arrow next to Advanced Settings and select the Fix Red-Eye setting to reduce or remove red-eye in photos.
  • Off (No Color Adjustment): Turns off color management in your printer software so you can manage color using only your application software.

How do I select printing preferences on a Mac?

  1. In the Apple menu or the Dock, select System Preferences.
  2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies.
  3. Select Driver or Options.
  4. Select any of the available printing preferences.
  5. Click OK.

What are the Printing Preferences on a Mac?

  • Skip Blank Page: Ensures that your product does not print pages that contain no text or images.
  • Quiet Mode: Lessens noise during printing but may decrease print speed.
  • Bidirectional printing: Prints in both directions (right-to-left and left-to-right), speeding up printing but may reduce print quality.
  • Output documents for filing: Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing.
  • Remove white borders: Removes white margins that may appear when you print borderless photos.
  • Warning Notifications: Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
  • Establish bidirectional communication: Allows the product to communicate with the computer. Do not change the default setting unless you experience issues when using a shared printing pool.
  • Reduce Print Data Size: Increases print data compression to improve print speed. Not recommended when printing fine patterns.

How do I print a document or photo on a Mac?

Once you have selected your print settings, click Print at the bottom of the print window.

How do I check print status on a Mac?

  1. Click the printer icon when it appears in the Dock.

  2. Select the following options as necessary for your Mac OS version:

    • To cancel printing, click the print job and click or Delete.
    • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume.
    • To pause printing for all queued print jobs, click Pause or Pause Printer.
    • To display other printer information, click Settings or Supply Levels.

How do I print from a smartphone or tablet?

  1. Download the Epson Smart Panel app from your device’s app store or from Epson’s website.
  2. Open the Epson Smart Panel app and select a print menu on the home screen.
  3. Follow the on-screen instructions to begin printing.

How do I cancel printing using the product?

If you need to cancel printing, press the stop button.

How do I start a scan?

After placing your originals on your product for scanning, start scanning using one of these methods:

  • Starting a Scan Using the Product Control Panel
  • Starting a Scan Using Epson ScanSmart
  • Starting a Scan Using the Epson Scan 2 Icon
  • Starting a Scan from a Scanning Program
  • Starting a Scan from a Smartphone or Tablet

How do I start a scan using the product control panel?

  1. Make sure you installed the product software and connected the product to your computer or network.

  2. Place your original on the product for scanning.

  3. Press the home button, if necessary.

  4. Select Scan.

  5. Select one of the following Scan to options:

    • Computer lets you scan to a connected computer using your saved scan settings.
    • Cloud sends your scanned files to a destination that you have registered with Epson Connect.
    • WSD lets you manage network scanning in Windows 10, Windows 8.x, Windows 7, or Windows Vista (English only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x).

  6. Follow the instructions in the links below to complete your scan.

How do I scan to a connected computer using the product control panel?

  1. Place your original on the product for scanning.

  2. Press the home button, if necessary.

  3. Select Scan.

  4. Select Computer.

  5. Select Select a computer and choose one of the following options:

    • If your computer is connected to your product over a network, select a connected computer from the displayed list. (If the computer is not listed, select Search Again.)
    • If you computer is connected to your product using a USB cable, select USB Connection.

  6. Select Preview on Computer and choose one of the following options:

    • Preview on Computer to preview the scanned image on a computer before saving. (Windows 7 or later or OS X 10.11.x or later)
    • Save as JPEG to save the scanned scanned image as a JPEG file.
    • Save as PDF to save the scanned document or image as a PDF file.

  7. Select Send to start scanning.

How do I scan to the cloud using the product control panel?

  1. Place your original on the product for scanning.
  2. Press the home button, if necessary.
  3. Select Scan.
  4. Select Cloud.
  5. Select Select Destination to select a destination.
  6. Change any of the displayed settings on the Scan tab as necessary.
  7. Select the Advanced Settings tab to view and change additional scan settings, if necessary.
  8. Press the start button to start scanning.

How do I set up a WSD Port in Windows 7/Windows Vista?

  1. Turn on your product.

  2. Print a network status sheet so you can identify the network name and model name for your product on the network.

  3. Click or Start and select Computer.

  4. On the left side of the window, select Network.

  5. Locate your product on the Network screen, right-click it, and select Install.

  6. When you see the User Account Control screen, click Continue.

  7. When you see the message Your device is ready to use in the Windows taskbar, click the message.

  8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close.

  9. Do one of the following:

    • Windows 7: Click and select Devices and Printers.
    • Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers.

  10. Make sure that an icon appears for your product’s name on the network. When you use WSD, select your product name to scan over the network.

What are the control panel scanning options?

  • Color mode: Select whether to scan images in color or black and white.
  • File format: JPEG (select for photos), PDF (select for documents)
  • Scan Area: Various sizes, Select the page size for documents, then select the orientation of the original Auto Cropping Select for photos with dark edges Max Area Select for most photos
  • Original Type: Text Specifies the type of original you are scanning Text & Image Photo
  • Density: –4 to +4 Adjusts the lightness or darkness of scanned images.
  • Remove Shadow: On Erases the shadows that appear in the center of a document when copying a book or the shadows that appear around a document when copying thick paper Off
  • Remove Punch Holes: On Erases the binding holes on a document Off

How do I change the default scan job settings?

  1. Do one of the following to open Event Manager:

    • Windows 10: Click and select Epson Software > Event Manager.
    • Windows 8.x: Navigate to the Apps screen and select Event Manager.
    • Windows (other versions): Click or Start > All Programs or Programs > Epson Software > Event Manager.
    • Mac: Open the Applications folder, click Epson Software, and select Event Manager.

  2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary.

  3. Click Make Job Settings.

  4. Open the Edit Job Settings drop-down list and select the scan job settings you want to view or change.

  5. Change the settings as necessary.

  6. Click OK.

  7. Click Close to close the Event Manager window.

How do I start a scan using Epson ScanSmart?

  • Windows 10: Click > Epson Software > Epson ScanSmart.
  • Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart.
  • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart.
  • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart.

How do I start a scan using the Epson Scan 2 icon?

  • Windows 10: Click and select EPSON > Epson Scan 2.
  • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
  • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > Epson Scan 2.
  • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.

How do I start a scan from a scanning program?

  1. Open your scanning program and select its scanning option.
  2. Select your product.

How do I start a scan from a smartphone or tablet?

  1. Download the Epson Smart Panel app from your device’s app store or from Epson’s website.
  2. Place your original on the product for scanning.
  3. Open the Epson Smart Panel app and select a scan menu on the home screen.
  4. Follow the on-screen instructions to scan and save your original.

How do I scan a document in Epson ScanSmart?

  1. Load your original into the product.

  2. Open Epson ScanSmart on your computer.

  3. Select an option for the Scan area setting, if necessary.

  4. Select SCAN.

  5. You can review, edit, or reorder the scanned images as follows:

    • Select + Scan to scan more originals.
    • Select Delete to delete selected scanned images.
    • Select Rotate Right to rotate each scanned image.
    • Select Crop to crop the selected image.
    • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image.

  6. If Photo Mode is automatically detected, the following enhancement options are available:

    • Auto Color Enhancement: automatically adjusts the brightness, contrast, and saturation of your photos
    • Restore Faded Colors: restores the colors in faded photos automatically
    • Remove Red Eye: automatically removes the red-eye effect from your photos
    • Auto Cropping: automatically crops the scanned image edges

  7. When you finish reviewing and editing the scanned images, click Next.

  8. Select an option to save, send, or print the scanned images.

How do I save a scan in Epson ScanSmart?

  1. Make sure your originals are scanned and reviewed.

  2. In the Select Action window, click Save.

  3. Change the settings as follows:

    • The document type and scan date for the file name are automatically detected. You can change them as necessary.
    • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
    • Select the folder on your computer in which to save the file.

  4. Click Save.

How do I attach a scan to email in Epson ScanSmart?

  1. Make sure your originals are scanned and reviewed.

  2. In the Select Action window, click Attach to Email.

  3. Change the settings as follows:

    • The document type and scan date for the file name are automatically detected. You can change them as necessary.
    • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
    • If you also want to save a copy of the scanned image to your computer, make sure the checkbox is selected and select the folder on your computer in which to save the file.

  4. Click Attach to E-mail.

How do I send a scan to a cloud service in Epson ScanSmart?

  1. Make sure your originals are scanned and reviewed.

  2. In the Select Action window, click one of the cloud service send options.

  3. Log in to your account.

  4. Change the settings as follows:

    • Select the folder in your account where you want to send the document.
    • The document type and scan date for the file name are automatically detected. You can change them as necessary.
    • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
    • If you also want to save a copy of the scanned image to your computer, click the checkbox.

  5. Click Send.

How do I print a scan in Epson ScanSmart?

  1. Make sure your originals are scanned and reviewed.

  2. In the Select Action window, click Print.

  3. Change the settings as follows:

    • Select the Epson printer and change the print settings, if necessary.
    • Select the number of copies you want to print.
    • If you also want to save a copy of the scanned image to your computer, click the checkbox.
    • The document type and scan date for the file name are automatically detected. You can change them as necessary.
    • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you can select the OCR (Optical Character Recognition) language.
    • Select the folder on your computer in which to save the file.

  4. Click Print.

How do I change the Epson product in Epson ScanSmart?

  1. On the main screen, click Change.
  2. Select the Epson product you want to use with your computer and click OK.

How do I change the scan settings in Epson ScanSmart?

  1. Click the Settings button.

  2. Do one of the following:

    • To change Document Mode settings, select Document Mode > Custom Settings.
    • To change Photo Mode settings, select Photo Mode and click Close. When you start a scan, you will be prompted to select scan settings.

  3. Change the settings as necessary and click Save.

How do I change the file name settings in Epson ScanSmart?

  1. Click the Settings button.

  2. Click the File Name Settings tab.

  3. Change the settings as necessary:

    • Enter a prefix for the file name.
    • Select the date format.
    • Select a numbering format as the counter format.

  4. Click Close.

How do I change the save settings in Epson ScanSmart?

  1. Click the Settings button.
  2. Click the Save Settings tab.
  3. Click Options for a file format and change the settings as necessary.
  4. Click Open folder after saving to open the file folder after a file is saved.
  5. Click Close.

How do I customize action icons in Epson ScanSmart?

  1. Click the Settings button.
  2. Click the Customize Actions tab.

How do I choose which action icons to display?

Choose which action icons to display by selecting or deselecting each checkbox and click the arrow icons to move the icons up or down in the display order you want, then click Close.

How do I scan using Epson Scan 2?

  1. Start Epson Scan 2.
  2. Select the Mode setting that matches the type of original you are scanning.
  3. Select the Document Source setting that matches where you placed your original.
  4. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary.
  5. Select the image type of your original and how you want it scanned as the Image Type setting.
  6. Select the Resolution setting you want to use for your scan.
  7. Select the Rotate setting to rotate the scanned image.
  8. Select the Correct Document Skew setting to correct skewed originals, image contents, or both.
  9. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
  10. Select any of the additional settings that you want to use on the Main Settings tab.
  11. Click the Advanced Settings tab and select any settings that you want to use.
  12. Select the format in which you want to save your scanned file as the Image Format setting. If necessary, select Options and select any desired format options.
  13. Enter the file name for your scanned file in the File Name field. If necessary, select Settings to modify the file name settings.
  14. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder.
  15. Click Scan. The product scans your original and saves the scanned file in the location you specified.

What additional scanning settings can I adjust on the Main Settings tab in Epson Scan 2?

You can select Rotate to rotate the original image clockwise to the desired angle before scanning it. Select Auto to allow your product to automatically rotate the image based on the orientation of the text (may take longer to scan). You can also select Correct Document Skew to correct skewed originals, image contents, or both and Add or edit pages after scanning to add, remove, or edit the pages in a scan, including rotating pages and changing the page order.

What should I do to save multiple pages in a single file?

To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file.

What additional scanning settings can I adjust on the Advanced Settings tab in Epson Scan 2? You can select Remove Background to remove the background of the originals, Text Enhancement to sharpen the appearance of letters in text documents, and Auto Area Segmentation to make black and white images clearer and text recognition more accurate by separating the text from the graphics. You can also adjust the Threshold to adjust the level at which black areas in text and line art are delineated, improving text recognition in OCR (Optical Character Recognition) programs, and Color Enhance to enhance the shades of the color you select in the scanned image. This setting is available only if you select Grayscale or Black & White as the Image Type setting. You can also adjust the Brightness to adjust the overall lightness and darkness of the scanned image, Contrast to adjust the difference between the light and dark areas of the overall scanned image, and Gamma to adjust the midtone density of the scanned image. In addition, you can select Unsharp Mask to make the edges of certain image areas clearer (turn off this option to leave softer edges), Descreening to remove the ripple pattern that might appear in subtly shaded image areas (improves results when scanning magazines or newspapers but the results of descreening do not appear in the preview image, only in your scanned image), Color Restoration to correct color in faded images (when scanning in Photo Mode), Backlight Correction to lighten darkly backlit images (when scanning in Photo Mode), Dust Removal to remove dust on scanned images (when scanning in Photo Mode), Edge Fill to correct shadowing around the edges of the image by filling the shadows with black or white, Dual Image Output to scan the original image twice using different output settings (Windows only), and Watermark to add a watermark to a scanned image.

How do I save scanned documents as a searchable PDF using Epson Scan 2?

  1. Load your original in the product for scanning.
  2. Start Epson Scan 2.
  3. Select your scan settings.
  4. Click Preview and adjust the area you want to scan, if necessary.
  5. Select Searchable PDF as the Image Format setting.
  6. Select Options from the Image Format list.
  7. Select any of the options on the General tab.
  8. Select the Text tab.
  9. Make sure the language used in the document text is selected as the Text Language setting.
  10. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties.
  11. Click OK.
  12. Confirm the File Name setting and select a Folder setting for your document.
  13. Click Scan.

The scanned image is saved as a searchable PDF.

What are the Image Format Options?

  • BITMAP (*.bmp): A standard image file format for most Windows programs.
  • JPEG (*.jpg): An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image).
  • PNG (*.png): An image format that does not lose quality during editing.
  • TIFF (*.tif): A file format created for exchanging data between many programs, such as graphic and DTP software.
  • Multi-TIFF (*.tif): A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images using a compatible program.
  • PDF (*.pdf): A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file.
  • Searchable PDF (*.pdf): A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched.

What are the Scan Resolution Guidelines?

The Resolution setting, measured in dpi (dots per inch), controls the amount of detail captured in your scans. Increasing the resolution raises the amount of detail captured but comes with the following disadvantages:

  • Larger file sizes
  • It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
  • The image may become too large to fit on your display or print on paper

If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the resolution from the default resolution set by Epson Scan 2.

  • You will scan the image at its original size but enlarge it later in an image-editing program: Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi.
  • You will scan the image at 100% or a smaller size: Select the Epson Scan 2 Resolution setting based on how you will use the scanned image:
    • Email/view on a computer screen/post on the web: 96 to 200 dpi
    • Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi

What are the Ink Safety Precautions?

Epson strongly recommends the use of genuine ink to ensure optimal print quality and performance.

What are the Ink Handling Precautions?

  • Keep ink bottles and the ink tanks out of the reach of children. Do not allow children to drink from or handle the ink bottles and bottle caps.
  • Do not tilt or shake an ink bottle after opening it; otherwise, ink may leak.
  • Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps.
  • If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away.
  • Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin.
  • Do not shake or squeeze the ink bottles.
  • If ink spills, wipe it up immediately. To prevent the ink from spreading, blot the spill with a dry cloth, then wipe it with a damp cloth. The ink will be hard to remove once it has dried.

What are the Ink Refilling Precautions?

  • Use ink bottles with the correct part number for this product.
  • Epson’s warranties do not extend to any damage caused by the use of third-party ink or ink not designed for your printer.
  • This product requires careful handling of ink. Ink may splatter when the ink tanks are filled or refilled with ink. If ink gets on your clothes or belongings, it may not come off.
  • Do not open the ink bottle package until you are ready to fill an ink tank. Ink bottles are vacuum packed to maintain reliability. If you leave an ink bottle unpacked for a long time before using it, print quality may be affected.
  • If the ink level is below the lower line on an ink tank, refill the ink. Continued use of the product when the ink level is below the lower line on an ink tank could damage the product.
  • Visually check the ink levels in the product’s ink tanks to confirm the actual ink levels. Continued use of the product when the ink is expended could damage the product.
  • Do not maintain low ink levels for extended periods of time.
  • Epson recommends filling an ink tank to the upper line before resetting the ink level.
  • For optimum printing results, refill the ink tanks to the upper line at least once a year.
  • After bringing an ink bottle inside from a cold storage site, allow it to warm up at room temperature for at least three hours before using it.
  • Use the ink bottle before the date printed on the package.
  • After opening an ink bottle, Epson recommends using it as soon as possible.
  • Store ink bottles in a cool, dark place. Keep them out of direct sunlight.
  • Do not store the ink bottles in high or freezing temperatures.
  • Store the ink bottles in the same environment as the product. When storing or transporting an opened ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when you transport the bottle.

How do I check ink levels on the product?

To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks and make sure the ink levels are above the lower lines on the ink tanks.

How do I check the Maintenance Box Status on the LCD Screen?

  1. Press the home button, if necessary.
  2. Select the icon. You see the remaining ink capacity of the maintenance box.
  3. Select OK to exit the screen.

How do I check ink and maintenance box levels on Windows?

  1. To check your ink and maintenance box levels, access the Windows Desktop and double-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and double-click.
  2. Refill any ink tank or replace the maintenance box as needed.

How do I check Ink and Maintenance Box Levels on a Mac?

  1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.
  2. Select EPSON Status Monitor.
  3. Refill any ink tank or replace the maintenance box as needed.

How do I disable Special Offers with Windows?

  1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click. Select Monitoring Preferences.
  2. To disable promotional offers, deselect the Display Epson Offers checkbox.

Where can I purchase Epson Ink and Maintenance Box?

You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.

What are the Ink Bottle and Maintenance Box Part Numbers?

  • Black: 502120
  • Cyan: 502220
  • Magenta: 502320
  • Yellow: 502420
  • Maintenance box part number: T04D100

How to refill the ink tanks:

  1. Turn on your product.
  2. Close the document cover if it is open.
  3. Lift up the scanner unit with both hands until it locks.
  4. Open the ink tank cover.
  5. Read the precautions on the screen and then proceed to the next screen.
  6. Open the cap for the ink tank you are going to fill.
  7. Hold the ink bottle upright and slowly turn the bottle cap to remove it.
  8. Position the top of the ink bottle with the filling port and then insert the bottle straight onto the port. Ink flows into the tank.
  9. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line.
  10. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap.
  11. Securely close the ink tank cap.
  12. Repeat the previous steps as necessary for each ink tank you need to refill.
  13. Close the ink tank cover, then close the scanner unit using both hands.
  14. Select Proceed on the information screen, then select Proceed again and follow the on-screen instructions to reset the ink level for the colors you refilled.

What are the precautions to note when replacing the maintenance box?

  • Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak.
  • Do not touch the green chip on the side of the maintenance box.
  • Do not tilt the maintenance box after removing it or ink may leak.
  • Do not touch the openings in the maintenance box or you may get ink on you.
  • Do not drop the maintenance box or subject it to strong shocks.
  • If you cannot replace the cover, the maintenance box may not be installed correctly. Remove and reinstall the maintenance box.
  • Do not store the maintenance box in high or freezing temperatures.
  • Do not replace the maintenance box during printing; otherwise, ink may leak.
  • Keep the maintenance box out of direct sunlight.
  • Do not reuse a maintenance box that has been removed and left uninstalled for a long period. Keep the maintenance box away from direct sunlight.

What do I do for Print Head Maintenance?

If your printouts become too light, or you see dark or light bands across them, you may need to clean the print head nozzles. Cleaning uses ink, so clean the nozzles only if print quality declines. You can check for clogged nozzles before you clean them so you don’t clean them unnecessarily.

How do I check the nozzles using the product control panel?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.

  2. Load a few sheets of plain paper in the product.

  3. Press the home button, if necessary.

  4. Select Maintenance > Print Head Nozzle Check.

  5. Select Print. The nozzle check pattern is printed.

  6. Check the printed pattern to see if there are gaps in the lines.

  7. Do one of the following:

    • If there are no gaps, the print head is clean. Select O.
    • If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head.
    • If almost the entire pattern is missing, select O and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn the product off and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.

How do I check the nozzles using a computer utility?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.

  2. Load a few sheets of plain paper in the product.

  3. Do one of the following:

    • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click.
    • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

  4. Select Print Head Nozzle Check.

  5. Click Print.

  6. Check the printed pattern to see if there are gaps in the lines.

  7. Do one of the following:

    • If there are no gaps, click Finish.
    • If there are gaps or the pattern is faint, clean the print head.
    • If almost the entire pattern is missing, click Finish and perform a Power Cleaning.

If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning.

How do I clean the Print Head Using the Product Control Panel?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.
  2. Load a few sheets of plain paper in the product.
  3. Press the home button, if necessary.
  4. Select Maintenance > Print Head Cleaning.
  5. Press the OK button to clean the print head.

You see a message on the LCD screen during the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern prints.

  1. Check the printed pattern to see if there are gaps in the lines.

  2. Do one of the following:

    • If there are no gaps, the print head is clean. Select O.
    • If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head.
    • If almost the entire pattern is missing, select O and run a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning.

How do I clean the Print Head Using a Computer Utility?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.

  2. Load a few sheets of plain paper in the product.

  3. Do one of the following:

    • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click.
    • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

  4. Select Print Head Cleaning.

  5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished.

  6. When the cleaning cycle is finished, you can check to see if the nozzles are clean; click Print Nozzle Check Pattern and click Print.

  7. Check the printed pattern to see if there are gaps in the lines.

    • If there are no gaps, click Finish.
    • If there are gaps or the pattern is faint, click Clean to clean the print head again.
    • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. If quality still does not improve, run a Power Cleaning.

How do I use Power Cleaning?

If you still see white or dark lines or missing nozzles in your printouts, even after cleaning the print head several times, you can run a Power Cleaning. If you do not see improvement after running a Power Cleaning, turn off the product and wait at least 12 hours before running another Power Cleaning.

How do I run a Power Cleaning Using the Product Control Panel?

  1. Visually check the ink levels and make sure each ink tank is at least one-third full.
  2. Press the home button, if necessary.
  3. Select Maintenance > Power Cleaning.
  4. Follow the on-screen instructions to run the Power Cleaning.

A confirmation screen is displayed when Power Cleaning is complete.

  1. Select OK on the confirmation screen and then run a nozzle check. If the print quality did not improve, turn off the printer and wait at least 12 hours before running another nozzle check. Run Print Head Cleaning or Power Cleaning depending on the printed pattern. If the print quality does not improve after running the Power Cleaning utility multiple times, contact Epson for support.

How do I run a Power Cleaning Using a Computer Utility?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.

  2. Load a few sheets of plain paper in the product.

  3. Do one of the following:

    • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click. Select Printer Settings and click the Maintenance tab.
    • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility.

  4. Select Power Cleaning.

  5. Follow the on-screen instructions to run a Power Cleaning.

  6. When Power Cleaning is finished, run a nozzle check.

If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing, and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support.

How do I Align the Print Head Using the Product Control Panel?

  1. Make sure there are no errors on the LCD screen and the output tray is extended.

  2. Load a few sheets of plain paper in the product.

  3. Press the home button, if necessary.

  4. Select Maintenance > Print Head Alignment.

  5. Do one of the following:

    • Select Vertical Alignment.
    • Select Horizontal Alignment.

  6. Press the OK button to print an alignment sheet.

  7. Check the printed pattern and select the number representing the most solid printed pattern for each set on the LCD screen.

  8. Press the OK button when you are finished.

How do I clean the paper guide?

  1. If printouts are smeared or scuffed, load plain paper in the cassette in this size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]).
  2. Select Maintenance > Paper Guide Cleaning.
  3. Follow the on-screen instructions to clean the paper guide.
  4. Repeat these steps as necessary until the paper comes out clean.
  5. If the paper is still smeared with ink, turn off the product and lift up the scanner unit with both hands until it locks.
  6. Using a cotton swab, wipe off any ink smears on the part shown in the illustration below.
  7. Close the scanner unit.

How do I clean the print head path?

To clean the print head path, use the following:

  • Several cotton swabs
  • ¼ cup (59 ml) water containing 2 to 3 drops of mild dish detergent
  • A small flashlight
  1. Turn off the product.
  2. Unplug the power cable.
  3. Disconnect any connected cables.
  4. Close the document cover, if necessary.
  5. Lift up the scanner unit with both hands until it locks.
  6. Using the flashlight, check the translucent film shown here for ink smears.
  7. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture. Lightly wipe the ink off the translucent film.
  8. Use a new, dry cotton swab to dry the translucent film.
  9. Repeat steps 7 and 8 as necessary to clean all ink smears.
  10. When the translucent film is dry, close the scanner unit.
  11. Reconnect any disconnected cables, plug in the power cord, and turn on the product.

How do I clean the paper rollers?

Place the product on its side with the ink tank on the bottom. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. Return the product to its normal position.

How do I check the number of sheets fed using the LCD screen?

Press the home button, if necessary. Select Settings > Print Counter to view the number of prints. You can view the total number of prints, black-and-white prints, and color prints that have been printed.

How do I check the sheet counter on Windows?

Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click. Select Printer Settings. Click the Maintenance tab. Select Printer and Option Information. After checking the number of sheets fed into the printer, click OK to close the window. The number of sheets is displayed only when Epson Status Monitor 3 is enabled.

How do I check the sheet counter on Mac?

In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. Select Printer and Option Information. After checking the number of sheets fed into the printer, click OK to close the window.

How do I clean my product?

Turn off the product. Unplug the power cord. Disconnect any connected cables. Pull out the paper cassette and remove the paper. Clean the outer case and control panel with a soft, clean cloth moistened with a little water. If you cannot remove the dirt, try cleaning with a soft cloth moistened with a mild detergent. Open the document cover. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Close the document cover.

What guidelines should I follow when transporting and storing the product?

Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. When storing or transporting an ink bottle after it has been opened, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle upright when tightening the cap, and take measures to prevent ink from leaking when transporting the ink bottles. Do not put opened ink bottles in the box with the product. Do not carry the product by its control panel; this may damage the product.

How do I transport my product?

Turn off the product. Wait until the power light turns off and then unplug the power cable. Disconnect any connected cables. Remove all the paper from the product. Close the document cover, if necessary. Lift up the scanner unit with both hands until it locks. Secure the print head to the case with tape. Make sure the ink tank caps are securely closed and close the ink tank cover. Lower the scanner unit using both hands. Slide in the output tray and close the front cover, then lower the control panel. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product.

What should I do after transporting the product?

Be sure to remove the tape from the print head before turning on your product. If print quality has declined when you print again, clean and align the print head.

How do I check for software updates on Windows?

Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update. Accessing the Windows Desktop and right-clicking the icon for your product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking. On the Maintenance tab in the printer settings window You can also update the software by selecting EPSON Software Updater in the EPSON or Epson Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows.

How do I check for software updates on OS X?

You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.

How do I check for software updates on macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, or 11.x?

You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update.

How do I view the help screen on the LCD screen?

Press the help button. Select an option to view instructional images or animations.

What do I do if there is a printer error?

Turn the product off and then back on again. If the error continues, check for a paper jam. If there is no paper jam, contact Epson for support.

What should I do if the message “The printer’s borderless printing ink pad is nearing the end of its service life” appears?

Contact Epson for support. To resume printing, select Dismiss.

What should I do if the message “The printer’s borderless printing ink pad has reached the end of its service life” appears?

Turn off the product and contact Epson for support. You can still perform operations that do not use ink, such as scanning.

What should I do if the message “To use cloud services, update the root certificate from the Epson Web Config utility” appears?

Access your product’s built-in Web Config utility and update the root certificate for your product.

What should I do if the message “The combination of the IP address and the subnet mask is invalid” appears?

See your documentation for more details.

What should I do if the message “Check that the printer driver is installed on the computer and that the port settings for the printer are correct” appears?

Click Print Queue on the printer driver’s Maintenance tab. Make sure the printer port is selected correctly in Property > Port from the Printer menu as follows: Select USBXXX for a USB connection or EpsonNet Print Port for a network connection.

What should I do if the message “An error has occurred during firmware updating. Recovery mode Update Firmware” appears?

Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support.

What should I do if a message appears prompting me to reset ink levels?

Refill all of the ink tanks or the ink tanks indicated on the LCD screen all the way to the top. Select the colors that you refilled on the LCD screen. Follow the instructions on the LCD screen to reset the ink levels.

How do I run a product check?

Disconnect any interface cables connected to your product. Load plain paper in the product. Press the home button, if necessary. Select Maintenance > Print Head Nozzle Check. Select Print.

What do I do after the nozzle check pattern is printed?

If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected settings. Check other solutions or try uninstalling and reinstalling your printer software. If the page prints but the nozzle check pattern has gaps, clean or align the print head. If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson.

How do I reset control panel defaults?

Press the home button, if necessary. Select Settings > Restore Default Settings. Select one of these options: Network Settings, Copy Settings, Scan Settings, Clear All Data and Settings. Select Yes to reset the selected settings, or select No if you want to cancel the operation.

What do I do if the product does not turn on or off?

If you cannot turn on your product, make sure the power cord is securely connected and hold down the power button a little longer. If you cannot turn off your product, hold down the power button a little longer. If you still cannot turn off your product, unplug the power cord, plug the power cord back in, then turn your product on and off again using the power button.

What do I do if I hear noise after filling the ink?

The first time you fill the tanks with ink, the product must charge its print head. Wait until charging finishes before you turn off the product, or it may charge improperly and use excess ink the next time you turn it on. Your product is finished charging the print head when the power light stops flashing. If the product’s print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help.

What do I do if I have software installation problems?

Make sure your product is turned on and any necessary cables are securely connected at both ends. Close any other programs, including screen savers and virus protection software, and install your product software again. In Windows, make sure your product is selected as the default printer and the correct port is shown in the printer properties. If you see any error message or your software does not install correctly in Windows, you may not have software installation privileges. Contact your system administrator. If you are printing over a network, make sure your product is set up properly on the network. If the USB cable is not recognized, try using a different USB cable.

What do I do if the product cannot connect to a wireless router or access point?

If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product’s LCD screen is not lit or does not appear, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. Make sure to place your product within contact range of your 2.4 GHz router or access point. Verify that your router or access point is operating correctly by connecting to it from your computer or another device. Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. You may need to disable the firewall and any anti-virus software on your wireless router or access point. Check to see if access restrictions, such as MAC address filtering, are set on the router or access point. If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. If your router or access point has security enabled, determine the kind of security it is using and any required password or passphrase for connection. Then make sure to enter the exact WEP key or WPA passphrase correctly. Check if your computer is restricting the available wireless channels. Turn off the devices you want to connect to the network. If the IP address assigned to the product is 169.254.XXX.XXX and the subnet mask is 255.255.0.0, the IP address may not be assigned correctly. If you are using a Wi-Fi Direct connection that suddenly disconnects, the Wi-Fi direct password on your device may have been changed.

What do I do if network software cannot find product on a network?

Make sure your product is turned on and connected to your network. Check if your network name (SSID) contains non-ASCII characters. Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. Make sure your product is not connected to a guest network. If necessary, reinstall your product software and try running EpsonNet Setup again. Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing detection of your device over the network. Try accessing any website from your computer to make sure that your computer’s network settings are correct.

What do I do if the product does not appear in Mac Printer Window?

Turn your product off, wait 30 seconds, then turn it back on again. If you are connecting the product via Wi-Fi Protected Setup (WPS) and the Wi-Fi icon on your product’s LCD screen is not lit, make sure you select one of the WPS options from the product control panel within 2 minutes of pressing the WPS button on your router. If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi icon does not appear lit on your LCD screen, make sure your product software was installed correctly. If necessary, reinstall your software.

What do I do if the wireless network connection is unstable on a Mac?

If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.

What do I do if the wired network connection becomes unstable?

Disconnect the Ethernet cables connected to the computer and your product. Disable IEEE 802.3az for the computer’s network adapter if it is enabled (check your operating system’s Ethernet connection settings). Connect the computer and your product directly with an Ethernet cable. Print a network connection report from your product. On the computer, open a web browser and enter your product’s IP address from the network connection report. Select Advanced Settings > Network Settings > Wired LAN. Select OFF for IEEE 802.3az. and click Next. Click OK and remove the Ethernet cable connecting the computer and your product. If you disabled IEEE 802.3az for your computer’s network adapter, enable it. Reconnect the Ethernet cables from the router or access point to your computer and product.

What do I do if I cannot print over a network?

Make sure that your product is turned on. Make sure you install your product’s network software as described in your product documentation. Make sure that the latest version of your product’s Epson printer driver is installed. Print a network status sheet and verify that the network settings are correct. Print a network connection report and check the codes and messages on the report to help determine the cause of the problem. If you are using TCP/IP, make sure the product’s IP address is set correctly for your network. Make sure your computer and product are both using the same wireless network. If network printing is slow, print a network status sheet and check the signal strength. Try restarting your router following the instructions in your router documentation. Check to see if your wireless router or access point has an enabled Privacy Separator function that is preventing printing from a device over the network. If you are connecting the product wirelessly via EpsonNet Setup and the Wi-Fi connection icon is not lit or does not appear on the product’s LCD screen, make sure your product software was installed correctly. Check your product’s connection status by opening the EPSON Status Monitor 3 (Windows) or EPSON Status Monitor (Mac) on your computer. If you are printing a large data size image, the computer may run out of memory.

What do I do if I cannot scan over a network?

If you cannot scan from your product control panel, make sure you restarted your computer after installing the product software. If you are scanning a large original at a high resolution, a network communication error may occur. If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. Check the scanner setting and reset the connection if necessary using Epson Scan 2 Utility.

What do I do if the product makes noise, but nothing copies?

Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. If the nozzle check page does not print, but the product’s power is on, make sure your product software is installed correctly. Make sure your product is level (not tilted).

What do I do if copies have incorrect or faint colors?

Run a print head nozzle check to see if any of the nozzles are clogged. Do not press too hard on the original when you copy from the scanner glass. Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. If the colors are smeared, try lowering the copy density setting on the LCD screen. Make sure your paper is not curled. When vertical banding appears or the paper is smeared, clean the paper path. When horizontal banding appears or the top or bottom of the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper.

What do I do if the position, size, or margins of copies are incorrect?

When placing originals on the scanner glass, make sure the original is placed correctly for scanning. Clean the scanner glass. Make sure the paper is loaded in the correct direction. Select the appropriate Original Size in the copy settings on the LCD screen.

What do I do for paper feeding problems?

Make sure the paper cassette is inserted all the way in the printer. Make sure the paper size and type settings match the size and type of paper you loaded. If paper does not feed correctly, remove and reload it in the cassette and adjust the edge guides. If multiple pages feed at once, remove the paper, fan the edges to separate the sheets, and reload it. Do not load more than the recommended number of sheets. Make sure your paper meets the specifications for your product. Clean the paper rollers. Operate your product in the recommended environmental conditions.

What precautions should I take when removing jammed paper from the product?

Remove the jammed paper carefully. Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down, as ink may spill.

What do I do for paper ejection problems?

If paper does not eject fully, you may have set the wrong paper size. Select the correct paper size when you reprint. If paper is wrinkled when it ejects, it may be damp or too thin. Load new paper and be sure to select the correct paper type setting when you reprint. If you are using letterhead paper, select the appropriate paper type setting.

What do I do if nothing prints from my computer?

Make sure your product is turned on and connected to your computer. Make sure any interface cables are connected securely at both ends. If you connected your product to a USB hub, make sure it is a first-tier hub. Make sure the printer status is not offline or pending. Make sure you are using the Epson printer driver for your product or the available functions are limited. Run a product check to see if a test page prints. In Windows, make sure your product is selected as the default printer and the printer port setting matches the printer connection port. In Windows, delete all jobs from the Windows Spooler. On a Mac, make sure the printer is added to the printer list and the printer is not paused.

What do I do if the product icon does not appear in Windows Taskbar?

Do one of the following:

  • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printing preferences.
  • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your product name, select Printing Preferences, and select your product name again if necessary.
  • Windows 7: Click and select Devices and Printers. Right-click your product name, select Printing Preferences, and select your product name again if necessary.
  • Windows Vista: Click , select Control Panel, and click Printer under Hardware and Sound. Right-click your product name, select Printing Preferences, and select your product name again if necessary.

Click the Maintenance tab. Click the Extended Settings button. Select Enable EPSON Status Monitor 3 and click OK. Click the Monitoring Preferences button. Click the checkbox for the option that adds the shortcut icon to the taskbar. Click OK to close the open program windows.

What do I do if printing is slow?

Make sure your system meets the requirements for your operating system. If you are using Windows 7, close the Devices and Printers window before you print. On a Mac, make sure you download and install the Epson printer driver. Make sure Quiet Mode is turned off. Clear space on your hard drive or run a defragmentation utility to free up existing space. Close any programs you are not using when you print. If your product is connected to a USB hub, connect it directly to your computer instead. If printing becomes slower after printing continuously for a long time, the product may have automatically slowed down to protect the print mechanism from overheating or becoming damaged. Let the product rest with the power on for 30 minutes, then try printing again.

What settings should I select in my product software for the fastest printing?

Turn on any high speed settings in your product software. Select a lower print quality setting.

How do I resolve inverted images?

Turn off any mirror or inversion settings in your printing application. Turn off the Mirror Image, Flip horizontally, or Reverse page orientation settings in your printer software.

What do I do if too many copies print?

Make sure that the Copies setting in your printing program or printer software is not set for multiple copies.

What do I do if blank pages print?

Make sure you selected the correct paper size settings in your printing program and printer software. If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available. Run a print head nozzle check to see if any of the nozzles are clogged. Make sure your product is selected as the printer in your printing program. You may need to refill the ink.

What do I do if my printout has incorrect margins?

Make sure you selected the correct paper size settings in your printing program and printer software. Make sure you selected the correct margins for your paper size in your printing program. Make sure your paper is positioned correctly for feeding into the product. Load paper in the correct direction and slide the edge guides against the edges of the paper.

What do I do if a border appears on borderless prints?

Make sure you are printing on a compatible borderless paper type and size. Windows: Make sure you selected the Borderless setting in your printer software. Mac: Make sure you selected the Borderless checkbox or a paper size with a Borderless option in your printer software. Adjust the Expansion setting to adjust the amount of image expansion on the edges of borderless prints. Make sure the image size and the paper size are set correctly; if the image is small, the enlargement may not be enough to cover the paper.

What do I do if incorrect characters print?

Make sure any cables are securely connected at both ends. In Windows, delete all jobs from the Windows Spooler. If your product is connected to a USB hub, connect it directly to your computer instead. If incorrect characters still appear in your prints, try connecting your product using a different cable. If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Make sure you are using the printer software for this product.

What do I do if the printed image is the wrong size or in the wrong position?

Make sure you selected the correct paper size and layout settings in your printing program and printer software. Make sure you selected the correct paper size on the control panel. Make sure your paper is positioned correctly for feeding into the printer. Clean the scanner glass and document cover. If the edges of a copy are cropped, slightly move the original away from the edges of the scanner glass. Make sure you selected the correct margins for your paper size in your printing program. Be sure to select the appropriate original size setting for your original in the copy settings.

What do I do if my printouts are slanted?

Make sure the paper is loaded in the correct direction. Make sure your paper meets the specifications for your product. Do not load more than the recommended number of sheets. Slide the edge guides against the edges of the paper. Make sure the paper type setting matches the type of paper you loaded. Select a higher print quality setting in your printer software. Turn off any high speed settings in your product software. Align the print head. Make sure the product is not printing while tilted or at an angle.

What do I do if I notice white or dark lines in my prints?

Run a nozzle check to see if any of the print head nozzles are clogged. Make sure the paper type setting matches the type of paper you loaded. Make sure you loaded the printable side of the paper correctly for your product. Turn off any high speed settings in your product software. Align the print head. Adjust the print quality in the product software.

What do I do if my printouts are blurry or smeared?

Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. Slide the edge guides to the edges of the paper. Use a support sheet with special paper, or load special paper one sheet at a time. Make sure your paper meets the specifications for your product. Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. Make sure the paper type setting in your product software matches the type of paper you loaded. Make sure you loaded the printable side of the paper correctly for your product. If you are printing on thick paper or envelopes, make sure you select the appropriate settings. Remove each sheet from the output tray as it is printed. Avoid handling printouts on glossy paper right after printing to allow the ink to set. Turn off any high speed settings in your product software.

What do I do if my printouts are faint or have gaps?

Run a nozzle check to see if any of the print head nozzles are clogged. The ink levels may be low. Make sure the paper type setting matches the type of paper you loaded. Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. Align the print head. Adjust the print quality in the product software. Clean the paper path. If you have not used the product for a long time, run the Power Cleaning utility.

What do I do if my printouts are grainy?

Make sure you loaded the printable side of the paper correctly for your product. Select a higher print quality setting and turn off any high speed settings in your product software. Run a nozzle check to see if any of the print head nozzles are clogged. Align the print head. Adjust the print quality in your product software.

What do I do if my printouts have incorrect colors?

Make sure the paper type setting matches the paper you loaded. Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software. If you selected Standard-Vivid (Windows) or Normal-Vivid (Mac) as the quality setting in the printer software, try selecting Standard (Windows) or Normal (Mac) instead. Run a nozzle check to see if any of the print head nozzles are clogged. The ink levels may be low and you may need to refill the ink.

What do I do if my scanning software does not operate correctly?

Make sure your computer has adequate memory and meets the system requirements for your operating system. Make sure your computer is not running in a power-saving mode, such as sleep or standby. If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it. In Windows, make sure your product is listed as a valid device in the Scanners and Cameras control panel. Try scanning at a lower resolution or increase the free space on the computer’s hard disk. Use the Epson Scan 2 Utility on your computer to reset the scanner software settings.

What do I do if I cannot start Epson Scan 2?

Make sure your product is turned on and any interface cables are securely connected at both ends. Make sure Epson Scan 2 is selected as your scanning program. Make sure your computer is not running in a power-saving mode, such as sleep or standby. Check the connection setting and test the connection using Epson Scan 2 Utility. Make sure you do not have multiple versions of Epson Scan 2 installed. If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.

What do I do if scanning is slow?

Scan your original at a lower resolution, if possible. Make sure your system meets the requirements for your operating system.

What do I do if I cannot send scans to a Cloud service?

Make sure your computer is connected to the internet. Make sure the login information you entered for the cloud service is correct. Make sure the cloud service is not down for system maintenance.

What do I do if the scanned image consists of a few dots only?

Make sure you placed your original for scanning facing the correct way. If the Image Type setting is Black & White, adjust the Threshold and scan again. Remove any lint or dirt from your original. Clean the scanner glass. Do not press on the original or the document cover with too much force.

What do I do if a line of dots appears in all scanned images?

Clean the scanner glass with a soft, dry, lint-free cloth or use a small amount of glass cleaner on the cloth, if necessary. Make sure any interface cables are securely connected at both ends. Remove any dust or dirt that may have adhered to your original. Keep the document cover closed to prevent dirt or dust from getting inside.

What do I do if straight lines in an image appear crooked?

Make sure to place your original straight when you scan it.

What do I do if my image is distorted or blurry?

Do not move your original or your product during scanning. Do not press on the document cover or the original with too much force. Your product will not operate properly while tilted at an angle. Increase the Resolution setting. If the Image Type setting is Black & White, adjust the Threshold setting. If the Image Type setting is Color or Grayscale, select the Unsharp Mask setting. If the Image Type setting is Black & White, select Text Enhancement. If the Image Type setting is Color or Grayscale, change the Text Enhancement setting to High.

What do I do if my image is too dark?

If the Image Type is set to Color or Grayscale, adjust the Brightness setting. Check the brightness and contrast settings of your computer monitor.

What do I do if the back of original image appears in scanned image?

Place a piece of black paper on the back of the original and scan it again. Adjust the Brightness setting. If the Image Type is set to Black & White, select Text Enhancement. If the Image Type is set to Color or Grayscale, change the Text Enhancement setting to High.

What settings can I adjust to resolve scanned image quality problems?

If the Image Type setting is Color or Grayscale, adjust the Contrast setting. If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting.

What can I do so that characters are recognized during conversion to editable text (OCR)?

Make sure your original is loaded straight on your product. Use an original with clear text. When saving scanned images as Searchable PDFs, make sure the correct OCR language is selected. On the Main Settings tab, make sure you select the correct Image Type for your original. On the Main Settings tab, set the Resolution between 200 and 600 dpi. On the Advanced Settings tab, select Text Enhancement and choose a setting. If the Image Type is set to Black & White, adjust the Threshold setting on the Advanced Settings tab.

What do I do if image colors are patchy at the edges?

If you are scanning a thick or warped original, cover its edges with paper to block external light as you scan it.

What do I do if ripple patterns appear in an image?

Select the Descreening setting. Select a lower Resolution setting.

What do I do if scanned image edges are cropped?

Make sure your original is placed correctly for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. When scanning using Epson ScanSmart and placing multiple originals on the scanner glass, make sure there is a gap of at least 0.8 in. (20 mm) between the originals.

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This Post Has One Comment

  1. Pat Austin September 22, 2022 Reply

    I need to know how to set printer to print two sided from internet.

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