EPOS IMPACT 860 (01) PDF Document

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How do I adjust and wear the EPOS IMPACT 860 headset for good sound quality and comfort?

For good sound quality and best possible wearing comfort with the EPOS IMPACT 860:

Adjust the headset so that the ear pads rest comfortably on your ears.
Rotate the boom arm to change wearing side. Swap the stereo channels via EPOS Connect.

How do I position the microphone on the EPOS IMPACT 860 headset for best call quality?

Bend and rotate the boom arm so that the microphone is about 0.8” (2 cm) from the corner of your mouth for best call quality.

How can I connect the EPOS IMPACT 860 headset directly to a computer?

To connect the EPOS IMPACT 860 headset directly to a computer:

Attach or detach the USB-A adapter.
Plug the headset into a USB-C or USB-A port of your computer.

The headset switches on and off with your computer.

Setting	Action
Adaptive ANC	Adjusts the ANC intensity automatically
ANC Level	Change the ANC intensity to your preferred level.

Setting

Action

Adaptive ANC

Adjusts the ANC intensity automatically

ANC Level

Change the ANC intensity to your preferred level.

Active call	2nd incoming call	Action
Call icon	Call icon	Accepts the incoming call and ends the active call
Call on hold icon	Call icon	Accepts the incoming call and puts the active call on hold
Call icon	Call rejected icon	Rejects the incoming call and continues the active call

Active call

2nd incoming call

Action

Call icon

Accepts the incoming call and ends the active call

Call on hold icon

Call icon

Accepts the incoming call and puts the active call on hold

Call icon

Call rejected icon

Rejects the incoming call and continues the active call

Active call	2nd held call	Action
Call on hold icon	Call on hold icon	Toggles between the active and held call (Double tap)
Call icon	Call on hold icon	Ends the active call and keeps the 2nd call on hold (Tap)

Active call

2nd held call

Action

Call on hold icon

Toggles between the active and held call (Double tap)

Call icon

Call on hold icon

Ends the active call and keeps the 2nd call on hold (Tap)

Action	Result
Press Play button	Plays audio
Press Pause button	Pauses audio
Press and hold the Multi-function slider and move it to +	Plays the next track
Press and hold the Multi-function slider and move it to –	Plays the previous track

Action

Result

Press Play button

Plays audio

Press Pause button

Pauses audio

Press and hold the Multi-function slider and move it to +

Plays the next track

Press and hold the Multi-function slider and move it to –

Plays the previous track

Setting	Action
Answer Call	Accepts a call when you put on the headset OR Accepts a call if you move the boom arm down
Mute	Mutes the microphone when headset is removed during a call and unmutes when put on again OR Mutes the microphone if you move the boom arm up
Play/pause	Pauses Media playback when you remove the headset and continues when you put it on again

Setting

Action

Answer Call

Accepts a call when you put on the headset OR Accepts a call if you move the boom arm down

Mute

Mutes the microphone when headset is removed during a call and unmutes when put on again OR Mutes the microphone if you move the boom arm up

Play/pause

Pauses Media playback when you remove the headset and continues when you put it on again

Setting	Description
Tone & voice prompts	Turns on/off prompts in the headset
Voice prompt language	Changes language of voice prompts in the headset
No voice prompts during call	Turns on/off non-essential voice prompts during a call
Mute interval	Selects the notification interval when the headset is muted
Talk while muted	Turns on/off the additional flashing of the boom arm LED: The LED generally lights up red while muted. If you activate this function, the LED flashes as soon as you start speaking as an additional reminder.

Setting

Description

Tone & voice prompts

Turns on/off prompts in the headset

Voice prompt language

Changes language of voice prompts in the headset

No voice prompts during call

Turns on/off non-essential voice prompts during a call

Mute interval

Selects the notification interval when the headset is muted

Talk while muted

Turns on/off the additional flashing of the boom arm LED: The LED generally lights up red while muted. If you activate this function, the LED flashes as soon as you start speaking as an additional reminder.

Setting	Effect
Off	Deactivates limiter
EU/US limiter	Activates limiter: max. 90 dB; compliant with Directive 2003/10/EC
AU limiter	Activates limiter: max. 85 dB; compliant with Directive AS/ACIF G616:2006

Setting

Effect

Off

Deactivates limiter

EU/US limiter

Activates limiter: max. 90 dB; compliant with Directive 2003/10/EC

AU limiter

Activates limiter: max. 85 dB; compliant with Directive AS/ACIF G616:2006

Problem	Possible cause	Solution
No audio signal or drop outs	Volume adjusted too low	Increase the volume on the headset during a call or media streaming or on your connected device.
No audio signal or drop outs	USB plug not fully inserted	Insert the plug again.
No audio signal or drop outs	Other audio source selected	Select EPOS IMPACT 8xO in the Audio settings.

Problem

Possible cause

Solution

No audio signal or drop outs

Volume adjusted too low

Increase the volume on the headset during a call or media streaming or on your connected device.

No audio signal or drop outs

USB plug not fully inserted

Insert the plug again.

No audio signal or drop outs

Other audio source selected

Select EPOS IMPACT 8xO in the Audio settings.

Problem	Possible cause	Solution
Microsoft Teams button does not work on your computer	Microsoft Teams not running on your computer	Open Microsoft Teams on your computer.

Problem

Possible cause

Solution

Microsoft Teams button does not work on your computer

Microsoft Teams not running on your computer

Open Microsoft Teams on your computer.

Problem	Possible cause	Solution
Beeps instead of voice prompts	Voice prompts disabled	Enable voice prompts via EPOS Connect.

Problem

Possible cause

Solution

Beeps instead of voice prompts

Voice prompts disabled

Enable voice prompts via EPOS Connect.

Problem	Possible cause	Solution
Sound alerts during calls disturbing	Voice prompts or tones during calls enabled	Disable voice prompts / tones during calls in EPOS Connect.

Problem

Possible cause

Solution

Sound alerts during calls disturbing

Voice prompts or tones during calls enabled

Disable voice prompts / tones during calls in EPOS Connect.

Problem	Possible cause	Solution
Voice prompts too loud or quiet	Volume for voice prompts adjusted too high or low	Adjust the volume in idle mode.

Problem

Possible cause

Solution

Voice prompts too loud or quiet

Volume for voice prompts adjusted too high or low

Adjust the volume in idle mode.

Problem	Possible cause	Solution
Stereo sound mirrored	Headset wearing side swapped	Change the wearing side setting via EPOS Connect.

Problem

Possible cause

Solution

Stereo sound mirrored

Headset wearing side swapped

Change the wearing side setting via EPOS Connect.

Problem	Possible cause	Solution
You hear your own voice too loud	Sidetone adjusted too high	Change the sidetone setting via EPOS Connect.

Problem

Possible cause

Solution

You hear your own voice too loud

Sidetone adjusted too high

Change the sidetone setting via EPOS Connect.

Problem	Possible cause	Solution
Headset does not respond to wear detection sensor gestures	Wear detection sensor deactivated	Activate wear detection sensor via EPOS Connect.
Headset does not respond to wear detection sensor gestures		Unplug and plug in the headset again to re-start headset.

Problem

Possible cause

Solution

Headset does not respond to wear detection sensor gestures

Wear detection sensor deactivated

Activate wear detection sensor via EPOS Connect.

Headset does not respond to wear detection sensor gestures

Unplug and plug in the headset again to re-start headset.

Problem	Possible cause	Solution
Microsoft Teams does not work	Microsoft Teams or connection to the app disturbed	Re-start Microsoft Teams on your computer.

Problem

Possible cause

Solution

Microsoft Teams does not work

Microsoft Teams or connection to the app disturbed

Re-start Microsoft Teams on your computer.

Problem	Possible cause	Solution
Headset does not react to any button press	Software or hardware problems	Use EPOS Connect to reset the headset.

Problem

Possible cause

Solution

Headset does not react to any button press

Software or hardware problems

Use EPOS Connect to reset the headset.

How do I adjust and wear the EPOS IMPACT 860 headset for good sound quality and comfort?

How do I position the microphone on the EPOS IMPACT 860 headset for best call quality?

How can I connect the EPOS IMPACT 860 headset directly to a computer?

How can I connect the EPOS IMPACT 860 headset to a mobile device?

How do I install the EPOS Connect desktop app for the EPOS IMPACT 860?

What should I do if the EPOS IMPACT 860 headset is connected to a Microsoft Windows computer but produces no sound?

What are the three independent volume settings I can adjust for the EPOS IMPACT 860 headset?

How do I change the volume on the EPOS IMPACT 860 headset?

How do I adjust the headset’s microphone volume for softphones when using the EPOS IMPACT 860?

How do I mute or unmute the microphone on the EPOS IMPACT 860 headset?

What does a flashing red Mute LED on the EPOS IMPACT 860 headset indicate?

How do I switch Active Noise Cancellation (ANC) on or off for the ANC version of the EPOS IMPACT 860?

What is Adaptive ANC on the EPOS IMPACT 860 ANC / 860T ANC, and how can I adjust it?

How do I switch TalkThrough on or off for the ANC version of the EPOS IMPACT 860?

How do I adjust the TalkThrough intensity for the EPOS IMPACT 860 ANC version?

What is required to make calls via the computer using the EPOS IMPACT 860?

How do I initiate a call on the EPOS IMPACT 860?

What indicates an incoming call on the EPOS IMPACT 860 when the headset is not being worn?

What are the ways to accept a call on the EPOS IMPACT 860 headset?

How do I reject a call using the EPOS IMPACT 860 headset?

How do I put a call on hold (pause) or unhold a call using the EPOS IMPACT 860 headset?

How do I end a call using the EPOS IMPACT 860 headset?

How do I manage two calls simultaneously using the EPOS IMPACT 860 headset?

How do I listen to media using the EPOS IMPACT 860?

How does the wear detection sensor control media playback on the EPOS IMPACT 860?

How do I control media playback using the button on the EPOS IMPACT 860?

How can I activate or deactivate sensor functions for the EPOS IMPACT 860 using EPOS Connect?

How do I adjust the Sidetone strength for the EPOS IMPACT 860?

How do I change the voice prompts’ language on the EPOS IMPACT 860?

What sound and notification adjustments can be made in EPOS Connect for the EPOS IMPACT 860?

How do I enable or disable an Audio Limiter in EPOS Connect for the EPOS IMPACT 860?

How do I clean the EPOS IMPACT 860 headset?

How should I transport and store the EPOS IMPACT 860 headset to avoid nicks or scratches?

How do I replace the ear pads on the EPOS IMPACT 860 headset?

How can I update the firmware of the EPOS IMPACT 860 headset?

What are possible causes and solutions for “No audio signal or drop outs” with the EPOS IMPACT 860?

What are possible causes and solutions if the Microsoft Teams button does not work on the EPOS IMPACT 860?

What are possible causes and solutions if the EPOS IMPACT 860 headset beeps instead of giving voice prompts?

What are possible causes and solutions if sound alerts during calls are disturbing when using the EPOS IMPACT 860?

What are possible causes and solutions if voice prompts are too loud or quiet on the EPOS IMPACT 860?

What are possible causes and solutions if the stereo sound on the EPOS IMPACT 860 is mirrored?

What are possible causes and solutions if you hear your own voice too loud using the EPOS IMPACT 860?

What are possible causes and solutions if the EPOS IMPACT 860 headset does not respond to wear detection sensor gestures?

What are possible causes and solutions if Microsoft Teams does not work with the EPOS IMPACT 860?

What are possible causes and solutions if the EPOS IMPACT 860 headset does not react to any button press?

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