EPOS IMPACT 860T ANC (01) PDF Document

Free English EPOS IMPACT 860T ANC (01) PDF document. Download the PDF, use the online viewer, or browse the FAQs for easy troubleshooting.

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How do I adjust and wear the EPOS IMPACT 860T ANC headset for good sound quality and comfort?

For good sound quality and best possible wearing comfort with the EPOS IMPACT 860T ANC headset:

Adjust the headset so that the ear pads rest comfortably on your ears.

Rotate the boom arm to change wearing side. Stereo channels can be swapped via EPOS Connect.

How do I position the microphone on the EPOS IMPACT 860T ANC headset for best call quality?

Bend and rotate the boom arm so that the microphone is about 0.8 inches (2 cm) from the corner of your mouth for best call quality.

How can I connect the EPOS IMPACT 860T ANC headset directly to a computer?

To connect the EPOS IMPACT 860T ANC headset directly to a computer:

Attach or detach the USB-A adapter.

Plug the headset into a USB-C or USB-A port of your computer.

The headset switches on and off with your computer.

Problem	Possible cause	Solution
No audio signal or drop outs	Volume adjusted too low	Increase the volume on the headset during a call or media streaming or on your connected device.
No audio signal or drop outs	USB plug not fully inserted	Insert the plug again.
No audio signal or drop outs	Other audio source selected	Select EPOS IMPACT 8xO in the Audio settings.

Problem

Possible cause

Solution

No audio signal or drop outs

Volume adjusted too low

Increase the volume on the headset during a call or media streaming or on your connected device.

No audio signal or drop outs

USB plug not fully inserted

Insert the plug again.

No audio signal or drop outs

Other audio source selected

Select EPOS IMPACT 8xO in the Audio settings.

Problem	Possible cause	Solution
Microsoft Teams button does not work	Microsoft Teams not running on your computer	Open Microsoft Teams on your computer.

Problem

Possible cause

Solution

Microsoft Teams button does not work

Microsoft Teams not running on your computer

Open Microsoft Teams on your computer.

Problem	Possible cause	Solution
Beeps instead of voice prompts	Voice prompts disabled	Enable voice prompts via EPOS Connect.

Problem

Possible cause

Solution

Beeps instead of voice prompts

Voice prompts disabled

Enable voice prompts via EPOS Connect.

Problem	Possible cause	Solution
Sound alerts during calls disturbing	Voice prompts or tones during calls enabled	Disable voice prompts / tones during calls in EPOS Connect.

Problem

Possible cause

Solution

Sound alerts during calls disturbing

Voice prompts or tones during calls enabled

Disable voice prompts / tones during calls in EPOS Connect.

Problem	Possible cause	Solution
Voice prompts too loud or quiet	Volume for voice prompts adjusted too high or low	Adjust the volume in idle mode.

Problem

Possible cause

Solution

Voice prompts too loud or quiet

Volume for voice prompts adjusted too high or low

Adjust the volume in idle mode.

Problem	Possible cause	Solution
Stereo sound mirrored	Headset wearing side swapped	Change the wearing side setting via EPOS Connect.

Problem

Possible cause

Solution

Stereo sound mirrored

Headset wearing side swapped

Change the wearing side setting via EPOS Connect.

Problem	Possible cause	Solution
You hear your own voice too loud	Sidetone adjusted too high	Change the sidetone setting via EPOS Connect.

Problem

Possible cause

Solution

You hear your own voice too loud

Sidetone adjusted too high

Change the sidetone setting via EPOS Connect.

Problem	Possible cause	Solution
Headset does not respond to wear detection sensor gestures	Wear detection sensor deactivated	Activate wear detection sensor via EPOS Connect.
Headset does not respond to wear detection sensor gestures	(No cause specified in table)	Unplug and plug in the headset again to re-start headset.

Problem

Possible cause

Solution

Headset does not respond to wear detection sensor gestures

Wear detection sensor deactivated

Activate wear detection sensor via EPOS Connect.

Headset does not respond to wear detection sensor gestures

(No cause specified in table)

Unplug and plug in the headset again to re-start headset.

Problem	Possible cause	Solution
Microsoft Teams does not work	Microsoft Teams or connection to the app disturbed	Re-start Microsoft Teams on your computer.

Problem

Possible cause

Solution

Microsoft Teams does not work

Microsoft Teams or connection to the app disturbed

Re-start Microsoft Teams on your computer.

Problem	Possible cause	Solution
Headset does not react to any button press	Software or hardware problems	Use EPOS Connect to reset the headset.

Problem

Possible cause

Solution

Headset does not react to any button press

Software or hardware problems

Use EPOS Connect to reset the headset.

How do I adjust and wear the EPOS IMPACT 860T ANC headset for good sound quality and comfort?

How do I position the microphone on the EPOS IMPACT 860T ANC headset for best call quality?

How can I connect the EPOS IMPACT 860T ANC headset directly to a computer?

How do I disconnect the EPOS IMPACT 860T ANC headset from a computer?

How can I connect the EPOS IMPACT 860T ANC headset to a mobile device?

How do I disconnect the EPOS IMPACT 860T ANC headset from a mobile device?

How can I install the EPOS Connect desktop app for the EPOS IMPACT 860T ANC headset?

How do I change the audio settings for the EPOS IMPACT 860T ANC headset in Microsoft Windows if I experience no sound?

What are the three independent volume settings for the EPOS IMPACT 860T ANC headset?

How do I change the volume using the Multi-function slider on the EPOS IMPACT 860T ANC headset?

How do I adjust the headset’s microphone volume for softphones using the EPOS IMPACT 860T ANC headset?

How can I mute or unmute the microphone on the EPOS IMPACT 860T ANC headset?

How do I switch Active Noise Cancellation (ANC) on or off for the EPOS IMPACT 860T ANC headset?

How can I use and adjust ANC settings for the EPOS IMPACT 860T ANC headset via EPOS Connect?

How do I switch TalkThrough on or off for the EPOS IMPACT 860T ANC headset?

How can I adjust the TalkThrough intensity for the EPOS IMPACT 860T ANC headset?

How do I make a call using the EPOS IMPACT 860T ANC headset with a computer?

What indicates an incoming call on the EPOS IMPACT 860T ANC headset?

What are the ways to accept an incoming call on the EPOS IMPACT 860T ANC headset?

How do I reject a call using the EPOS IMPACT 860T ANC headset?

How do I put a call on hold (pause) or unhold a call using the EPOS IMPACT 860T ANC headset?

How do I end a call using the EPOS IMPACT 860T ANC headset?

How do I manage two simultaneous calls on the EPOS IMPACT 860T ANC headset?

How do I toggle between an active call and a second held call, or end the active call on the EPOS IMPACT 860T ANC headset?

How do I invoke Microsoft Teams using the EPOS IMPACT 860T ANC headset?

How do I raise or lower a hand in a Teams meeting using the EPOS IMPACT 860T ANC headset?

What do the purple pulsing LED indications on the EPOS IMPACT 860T ANC headset signify?

How do I control media playback using the wear detection sensor on the EPOS IMPACT 860T ANC headset?

How do I control media playback using the button on the EPOS IMPACT 860T ANC headset?

How can I activate or deactivate sensor functions (Smart Pause) for the EPOS IMPACT 860T ANC headset via EPOS Connect?

How do I adjust the Sidetone strength for the EPOS IMPACT 860T ANC headset?

How do I change the voice prompts’ language for the EPOS IMPACT 860T ANC headset?

How can I adjust sounds and notifications for the EPOS IMPACT 860T ANC headset via EPOS Connect?

How do I enable or disable an Audio Limiter for the EPOS IMPACT 860T ANC headset in EPOS Connect?

How do I clean the EPOS IMPACT 860T ANC headset?

How do I transport and store the EPOS IMPACT 860T ANC headset to avoid nicks or scratches?

How do I replace the ear pads on the EPOS IMPACT 860T ANC headset?

How do I update the firmware of the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for “No audio signal or drop outs” on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for the Microsoft Teams button not working on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for hearing beeps instead of voice prompts on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for sound alerts during calls being disturbing on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for voice prompts being too loud or quiet on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for stereo sound being mirrored on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for hearing your own voice too loud on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for the headset not responding to wear detection sensor gestures on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for Microsoft Teams not working on the EPOS IMPACT 860T ANC headset?

What are the possible causes and solutions for the EPOS IMPACT 860T ANC headset not reacting to any button press?

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