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PDF Content Summary: CROSSWAVE® PET PRO _______________ USER GUIDE 2303 SERIES BISSELL.com 2IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USING YOUR CROSSWAVE® PET PRO. When using an electrical appliance, basic precautions should be observed, including the following: WARNING TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY: » Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug. » Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing. » Use indoors only. » Do not allow to be used as a toy. Close attention is necessary when used by or near children. » Do not use for any purpose other than described in this User’s Guide. Use only manufacturer’s recommended attachments. » Do not use with damaged cord or plug. If appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center. » Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces. » Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord. » Do not handle plug or appliance with wet hands. » Do not put any object into open- ings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow. » Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts. » Turn off all controls before plug- ging or unplugging appliance. » Use extra care when cleaning on stairs. » Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present. » Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors. » Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.). » Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes. » Use only BISSELL cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Fluid section of this guide. » Do not immerse. Use only on surfaces moistened by the cleaning process. » Keep appliance on a level surface. » Do not carry the appliance while in use. » Always install float before any wet pick-up operation. » Do not carry the appliance while in use. This model is for household use only. Commercial use of this unit voids the manufacturer’s warranty. WARNING Risk Of Injury. Brush May Start Unexpectedly. Unplug Before Cleaning or Servicing. NOTE: STORE CLEANER IN A PROTECTED, DRY AREA. SINCE THIS PRODUCT USES WATER, IT MUST NOT BE STORED WHERE THERE WARNING IS A DANGER OF FREEZING. FREEZING WILL DAMAGE INTERNAL COMPONENTS AND VOID THE WARRANTY. To Reduce The Risk Of Injury From Moving Parts – Unplug Before Servicing. WARNING Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance. GROUNDING INSTRUCTIONS This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances. Grounded Outlets Grounding Pin SAVE FOR FUTURE THESE INSTRUCTIONS USE Thanks for buying a BISSELL CrossWave® Pet Pro We love to clean and we’re excited to share one of our innovative products with you. We want to make sure your multi-surface cleaner works as well in two years as it does today, so this guide has tips on using (pages 6-8), maintaining (pages 9-13), and if there is a problem, troubleshooting (page 14). Your multi-surface cleaner needs a little assembly before you can put it to work, so flip to page 5 and let’s get started! What’s In The Box? Handle Safety Instructions. . . . . . . . . . . 2 Product View. . . . . . . . . . . . . . . .4 Assembly . . . . . . . . . . . . . . . . . . . 5 Cleaning Formulas. . . . . . . . . . . 5 Operations . . . . . . . . . . . . . . . .6-8 Rinse and Storage Tray Multi-Surface Brush Roll Drying Rinse Cup Multi-Surface Pet Body Tangle-Free Tray with Rinse Brush Roll Funnel with Febreze® Formula NOTE: Standard accessories may vary by model. Maintenance & Care . . . . . . 9-13 Troubleshooting . . . . . . . . . . . . 14 Warranty . . . . . . . . . . . . . . . . . . . 15 Service . . . . . . . . . . . . . . . . . . . . . 15 Product Registration. . . . . . . . 16 BISSELL.com 3 Getting to Know Your CrossWave® Pet Pro 1 2 9 10 11 6 12 3 7 4 5 8 1 Upper Handle 2 SmartClean Fingertip Controls 3 Strainer 4 Float Stack 5 Easy Remove Brush Window 6 Integrated Carry Handle 7 Dirty Water Tank Your BISSELL CrossWave® Pet Pro machine comes in three easy to assemble components and does not require any tools to assemble. The unit also comes with a three-piece Rinse and Storage Tray. 13 14 8 Foot 9 Solution Spray Trigger 10 Quick Release Cord Wrap 11 Clean Water Tank 12 Lower Cord Wrap 13 Rinse Cup 14 Rinse and Storage Tray • Handle • Body • Clean Water Tank • Rinse and Storage Tray • Brush Roll Drying Tray with Rinse Cup BISSELL.com 4 Assembly WARNING Do not plug in your CrossWave® Pet Pro until you are familiar with all instructions and operating procedures. 1 Insert handle into body of 2 unit until you hear a click. Then, on the back of the machine, 3 align clean water tank with the click grooves and slide tank into place until you hear a click. Wrap the cord around the quick release cord wrap and the lower cord wrap. 4 The multi-functional Rinse and Storage Tray includes a machine storage tray, brush roll drying tray with rinse funnel, and rinse cup. To assemble, slide the over hang in the middle of the brush roll drying tray with rinse funnel down into the opening on the storage tray that is indicated with arrows. Then, place the Rinse Cup into the Rinse Funnel. NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward to remove the cord from the cord wrap. Cleaning Formulas WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the hard floor device. Keep plenty of CrossWave® CROSSWAVE® FORMULAS formulas on hand so you can clean your hard floors and area rugs whenever it fits your schedule. Always use CrossWave® formulas in your machine. Other solutions may harm the machine and void the warranty.Multi-Surface Wood Floor Formula Formula Multi-Surface Area Rug Formula Pet with Febreze Formula Great for cleaning ALL sealed floors and area rugs floors’ Restore natural your wood shine and Removes from embedded area stuck rugs dirt on Removes Pet odors to clean and refresh BISSELL.com 5 Filling Your Clean Water Tank 1 2 3 The clean water tank is located on the back of the machine. Clean Water Tank Unscrew the cap from the clean water tank. The clean water tank has two measuring volumes depending on the amount Dirty Water Tank Lift the clean water tank straight up to remove from of space you would like to clean. the machine. 4For large area cleaning (up to 700 sq ft) For small area cleaning (<350 sq ft) a. Fill formula tank with warm tap water to the a. Fill formula tank with warm tap water to the second water fill line. first water fill line. b. Then add formula to the second formula b. Then add formula to the first formula fill fill line. line. 5 6 On the back of the machine, align clean water tank with the grooves and slide tank into place until you hear a click. Screw the cap back onto the clean water tank. A few notes about filling the clean water tank: • Fill with warm (140°F/60°C MAX) tap water and add the appropriate BISSELL OR TANK solution. IN MICROWAVE. DO NOT USE BOILING WATER. DO NOT HEAT WATER BISSELL.com 6
Cleaning Your Hard Floors 12 3 Select cleaning mode: To start cleaning your hard floors, turn the machine ON pressing the HARD FLOOR button. Once the setting is selected, the dry vacuum Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright. Plug machine into a properly grounded outlet. will turn on. To turn OFF, press the HARD FLOOR setting a second time. the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright. the brush roll spinning. To stop the brush roll spinning, you will need to stand the machine upright.
4 5 6
Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger. NOTE: When solution is flowing, you will see bubbles forming at the edges of the brush roll window. To clean, hold the solution spray trigger to apply solution on both forward and backward passes. To dry hard floors faster, release the trigger and clean a second pass without dispensing solution. To dry hard floors faster, release the trigger and clean a second pass without dispensing solution. To dry hard floors faster, release the trigger and clean a second pass without dispensing solution.
TIP: roll looks When dirty, cleaning use the excessively Easy Clean dirty Storage or muddy Tray hard to rinse floors your or brush if your roll brush before cleaning your area rugs. TIP: For overly challenging and stuck-on messes on your hard floors, activate the passes RUG while mode holding and hold the trigger your CrossWave® allows the multi-surface Pet Pro over brush the mess. to go Using to work. short BISSELL.com 7 Cleaning Area Rugs NOTE: colorfastness. Before cleaning Also, please area check rugs, manufacturer’s test an inconspicuous tag before area cleaning of the rug area for rugs for any specialized cleaning instructions. Not for use on silk or delicate area rugs. 1 2 3 Select cleaning mode: To start cleaning your rugs, turn the machine ON pressing the RUG button. Once the setting is selected, the dry vacuum will turn Recline the body of the machine backward to start the brush roll spinning. Plug machine into a on. To turn OFF, press the RUG properly grounded setting a second time. outlet. Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger. NOTE: When solution is flowing, you will see bubbles forming at the edges of the brush roll window. NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help with area rug cleaning. To stop the brush roll spinning, you will need to stand the machine upright. 4 5 6 To clean, hold the solution spray trigger to apply solution on both forward and backward passes. ATTENTION Do not over wet carpet. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure. To dry area rugs faster, release the trigger and clean a second pass without dispensing solution. BISSELL.com 8 Maintenance: Rinse and Storage Tray WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting. 1 2 3
Place unit on rinse and storage tray. Pour water into rinse funnel to fill the MAX line of the rinse and storage tray. Fill rinse cup with water. Fill rinse cup with water.
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Turn the machine ON by pressing the Hard Floor button. Grasp brush roll window at the front of the window and pull upward to remove. Recline the machine while in storage tray. Allow the machine to run for 10-15 seconds until all water is picked up. Repeat as needed. Recline the machine while in storage tray. Allow the machine to run for 10-15 seconds until all water is picked up. Repeat as needed.
Pull brush roll out by grabbing the brush roll tab and pulling upward. Place the brush roll upright in the Brush Roll Drying Tray to dry. BISSELL.com 9
Maintenance: Rinse and Storage Tray (cont.) WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting. 9Replace the brush roll window by first lining up the brush window tabs with the edges of the foot. Then press the window back into place until you hear a click. Machine Storage Put the unit away in a closet or basement until the next use. Store cleaner must not in be a protected, stored where dry there area. Since is a danger this product of freezing. uses Freezing water, it will damage internal components and may void the warranty. NOTE: Any solution remaining in the clean water tank should be emptied prior to machine storage. Replace brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward. 10 BISSELL.com 10
Maintenance: Dirty Water Tank WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting. 1 2 3 To release dirty water Grab the front handle while tank, press down on pressing down on button and recessed button on the pull dirty water tank away from top of the dirty tank. the unit. Did You Know? The tank Float is full, is the what float prevents will shut your off dirty your tank suction from motor overflowing. creating a When high pitched your dirty sound indicating it is time to empty your dirty water tank. 4 5 6 78 Hand wash the vacuum filter and screen with warm water and mild detergent. Grasp top of dirty water tank in recessed areas on each side of the filter and pull upward to remove the top of the tank. Pour dirty water out. Rinse the inside of the dirty water tank. Remove the filter from the Remove strainer from dirty top of the dirty water tank tank then throw debris in trash. by pulling it up. Rinse the float located at the bottom of the top of the dirty water tank. BISSELL.com 11
Maintenance: Dirty Water Tank (cont.) WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.9 1114 Angle the dirt tank back into body of machine inserting bottom first. Then tilt the Place strainer back into dirty water tank. 10 If the inside area where the dirty water tank sits is dirty, wipe it clean with a rag or towel. top of the dirt tank toward the machine and push into place until you hear a click. Leave parts out to dry before Place vacuum filter back reassembling. into the top of the dirty water tank. NOTE: Make sure to clean your dirty tank and let all components dry out after each use to keep your product at its best. 12 13 Once parts are dry, reassemble and replace the top of dirty water tank. BISSELL.com 12
Maintenance: Brush Roll and Chamber WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting. 1 Grasp brush roll 2 window at the front and pull upward to remove. 3 4 5 With warm water, rinse your brush roll window and brush roll. 6 7 Pull brush roll out by grabbing the brush roll tab and pulling upward. If your brush roll chamber is dirty, clean with a rag or towel. Let your brush roll and brush roll window chamber dry before reassembling. TIP: The trigger Running should your machine not be pressed. with a wet brush roll will help the brush roll dry faster. NOTE: The brush roll is not dishwasher or automatic washing machine safe. Please follow cleaning instructions. Replace brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward. Replace the brush roll window by first lining up both brush window tabs with the edges of the foot. Then press the window back into place until you hear a click. BISSELL.com 13
Troubleshooting WARNING To reduce the risk of electric shock, turn power switch off and disconnect plug from electrical outlet before performing maintenance or troubleshooting checks. Problem Possible causes Remedies
Reduced spray OR no spray Clean water tank may be empty Refill tank System isn’t completely primed Hold trigger for 10 to 15 seconds Brush window is not latched in place Turn power OFF / Unplug machine and re-install brush window Clean water tank may not be seated completely Turn power OFF / Remove and reseat tank Not holding trigger to spray solution Hold trigger continuously while using the machine Spray tips on foot clogged Use a pin to clean the spray tips located underneath the brush roll window Loss of suction power Dirty tank has picked up maximum amount of dirty water and has reached full line Empty dirty tank and make sure to make slow cleaning passes back and forth while cleaning Empty dirty tank and make sure to make slow cleaning passes back and forth while cleaning Brush window is not latched in place Turn Power OFF / Unplug machine and re-install brush window Tanks may not be seated properly Turn Power OFF / Remove both tanks and reseat them so they fit properly Debris channel in foot is clogged Clean the channel with a paper towel Filter clogged by debris Remove debris clogging the filter screen and clean the filter Brush roll is not turning Machine is standing upright Recline machine to make brush roll turn on
Brush roll is not installed properly Turn Power OFF / Unplug machine and follow instructions on page 11 for replacing brush roll
Obstruction has caused brush roll to stop Turn Power OFF / Unplug machine and remove brush window and brush roll cleaning hair and string off of brush ends Machine won’t turn on Obstruction has caused brush roll to stop and shut down machine Unplug machine to reset the system. While the machine is unplugged, remove the brush window and brush roll cleaning hair and string off of brush ends Handle not inserted properly into body of machine Remove the handle and re-insert into the body of the machine making sure to push down until you hear a “click” Remove the handle and re-insert into the body of the machine making sure to push down until you hear a “click” Machine is leaking Cap of clean water tank is not closed properly Remove the clean water tank and re-apply the cap Remove the clean water tank and re-apply the cap Machine is streaking Too much water applied Go over area without spraying down water Previous floor care products used Contact product manufacturer regarding how to remove
BISSELL.com 14 Warranty This warranty gives you specific legal rights, BISSELL IS NOT LIABLE FOR INCIDENTAL OR and you may also have other rights which may CONSEQUENTIAL DAMAGES OF ANY NATURE vary from state to state. If you need additional ASSOCIATED WITH THE USE OF THIS PRODUCT. instruction regarding this warranty or have BISSELL’S LIABILITY WILL NOT EXCEED THE questions regarding what it may cover, please PURCHASE PRICE OF THE PRODUCT. contact BISSELL Consumer Care by E-mail or telephone as described below. Some states do not allow the exclusion or limitation of incidental or consequential damages, Limited Five-Year Warranty Subject to the *EXCEPTIONS AND EXCLUSIONS identified below, upon receipt of the product BISSELL will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge from the date of purchase by the original purchaser, for five years any defective or malfunctioning part. See information below on "If your BISSELL product should require service". so the above limitation or exclusion may not apply to you. *EXCEPTIONS AND EXCLUSIONS FROM THE TERMS OF THE LIMITED WARRANTY THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTIES EITHER ORAL OR WRITTEN. ANY IMPLIED WARRANTIES WHICH MAY ARISE BY OPERATION OF LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE FIVE YEAR DURATION FROM THE DATE OF This warranty applies to product used for PURCHASE AS DESCRIBED ABOVE. personal, and not commercial or rental, service. This warranty does not apply to fans or routine maintenance components such as filters, belts, or brushes. Damage or malfunction caused by Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with the User's Guide is not covered. This warranty will only be valid if the product is used in the same country in which it was sold. NOTE: Please keep your original sales receipt. It provides proof of date of purchase in the event of a warranty claim. Service If your BISSELL product should require service: Contact BISSELL Consumer Care to locate a BISSELL Authorized Service Center in your area. If you need information about repairs or replacement parts, or if you have questions about your warranty, contact BISSELL Consumer Care. Website: BISSELL.com/service-centers E-mail: BISSELL.com/email-us Please do not return this product to the store. Other performed maintenance by an authorized or service service not included representative. in the manual should be For Contact any questions us directly or at concerns, 1-800-237-7691. BISSELL is happy to be of service. Call: BISSELL Consumer Care 1-800-237-7691 Monday – Friday 8am - 10pm ET Saturday 9am - 8pm ET Sunday 10am - 7pm ET BISSELL.com 15 16 Register your product today! Registering is quick, easy and offers you benefits over the lifetime of your product. You’ll receive: BISSELL Rewards Points Automatically earn points for discounts and free shipping on future purchases. Faster Service Supplying your information now saves you time should you need to contact us with questions regarding your product. Product Support Reminders Visit BISSELL.com/registration! Visit us online at: BISSELL.com When contacting BISSELL, have model number of cleaner available. Please record your Model Number: _________________________________ to We hear can’t from wait you! Please record your Purchase Date: _________________________________ We really do read your comments, tweets, NOTE: Please keep your original sales receipt. It provides proof of purchase date in the event of a warranty claim. See the Warranty page for details. and posts. Rate this product BISSELL.com on or any of our retailer sites and let us (and millions of your closest friends) know what you think! For cleaning tips and more visit BISSELL.com or find us at: BISSELL and Alerts We’ll contact you with any important product maintenance remind- ers and alerts. Special Promotions Optional: Register your email to receive notice of offers, contests, cleaning tips and more! Parts & Supplies For Parts and Supplies, go to BISSELL.com and enter your model number in the search field. BISSELLClean BISSELLClean BISSELL BISSELL ©2017 BISSELL Homecare, Inc Grand Rapids, Michigan All rights reserved. Printed in China Part Number 161-3994 11/17 RevB Visit our website at: BISSELL.com
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