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What are the important safety instructions for using the BISSELL CROSSWAVE PET PRO 2303?
When using your BISSELL CROSSWAVE PET PRO 2303, basic precautions should be observed, including the following:
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR INJURY:
• Connect to a properly grounded outlet only. See grounding instructions. Do not modify the 3-prong grounded plug.
• Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.
• Use indoors only.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use for any purpose other than described in this User’s Guide. Use only manufacturer’s recommended attachments.
• Do not use with damaged cord or plug. If appliance is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water, have it repaired at an authorized service center.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or appliance with wet hands.
• Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before plugging or unplugging appliance.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.
• Do not use appliance in an enclosed space filled with vapors given off by oil base paint, paint thinner, some moth proofing substances, flammable dust, or other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach, ammonia, drain cleaner, etc.).
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Use only BISSELL cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Fluid section of this guide.
• Do not immerse. Use only on surfaces moistened by the cleaning process.
• Keep appliance on a level surface.
• Do not carry the appliance while in use.
• Always install float before any wet pick-up operation.
• Unplug before cleaning or servicing to reduce the risk of injury from moving parts, as the brush may start unexpectedly.
NOTE: Store the cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and void the warranty.
What are the grounding instructions for the BISSELL CROSSWAVE PET PRO 2303?
Your BISSELL CROSSWAVE PET PRO 2303 must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an outlet that is properly installed and grounded in accordance with all local codes and ordinances.
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.
What comes in the box with the BISSELL CROSSWAVE PET PRO 2303?
The standard accessories for the BISSELL CROSSWAVE PET PRO 2303 include:
• Handle
• Body
• Multi-Surface Tangle-Free Brush Roll
• Rinse and Storage Tray
• Brush Roll Drying Tray with Rinse Funnel
• Rinse Cup
• Multi-Surface Pet with Febreze® Formula
NOTE: Standard accessories may vary by model.
What are the main components of the BISSELL CROSSWAVE PET PRO 2303?
The main components of the BISSELL CROSSWAVE PET PRO 2303 are:
1. Upper Handle
2. SmartClean Fingertip Controls
3. Strainer
4. Float Stack
5. Easy Remove Brush Window
6. Integrated Carry Handle
7. Dirty Water Tank
8. Foot
9. Solution Spray Trigger
10. Quick Release Cord Wrap
11. Clean Water Tank
12. Lower Cord Wrap
13. Rinse Cup
14. Rinse and Storage Tray
How do I assemble my BISSELL CROSSWAVE PET PRO 2303?
The BISSELL CROSSWAVE PET PRO 2303 comes in three easy-to-assemble components and does not require any tools. Follow these steps:
1. Insert the handle into the body of the unit until you hear a click.
2. On the back of the machine, align the clean water tank with the grooves and slide the tank into place until you hear a click.
3. Wrap the power cord around the quick release cord wrap and the lower cord wrap.
4. To assemble the multi-functional Rinse and Storage Tray, slide the overhang in the middle of the brush roll drying tray with rinse funnel down into the opening on the storage tray that is indicated with arrows. Then, place the Rinse Cup into the Rinse Funnel.
NOTE: To easily unwrap the cord for use, just turn the quick release cord wrap downward to remove the cord from the cord wrap.
What cleaning formulas should I use with my BISSELL CROSSWAVE PET PRO 2303?
To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluids intended for use with the hard floor device. Always use CrossWave® formulas in your machine. Other solutions may harm the machine and void the warranty.
Recommended formulas include:
• Multi-Surface Formula: Great for cleaning ALL sealed floors and area rugs.
• Wood Floor Formula: Restore your wood floors’ natural shine.
• Area Rug Formula: Removes stuck-on and embedded dirt from area rugs.
• Multi-Surface Pet with Febreze Formula: Removes Pet odors to clean and refresh.
How do I fill the clean water tank on my BISSELL CROSSWAVE PET PRO 2303?
1. The clean water tank is located on the back of the machine. Lift the clean water tank straight up to remove it.
2. Unscrew the cap from the clean water tank.
3. The clean water tank has two measuring volumes depending on the area you want to clean.
• For large area cleaning (up to 700 sq ft): Fill the tank with warm tap water to the second water fill line. Then add formula to the second formula fill line.
• For small area cleaning (<350 sq ft): Fill the tank with warm tap water to the first water fill line. Then add formula to the first formula fill line.
4. Screw the cap back onto the clean water tank.
5. On the back of the machine, align the clean water tank with the grooves and slide it into place until you hear a click.
NOTE: Fill with warm (140°F/60°C MAX) tap water and add the appropriate BISSELL solution. DO NOT USE BOILING WATER. DO NOT HEAT WATER OR TANK IN MICROWAVE.
How do I clean hard floors with my BISSELL CROSSWAVE PET PRO 2303?
1. Plug the machine into a properly grounded outlet.
2. To start cleaning your hard floors, turn the machine ON by pressing the HARD FLOOR button. The dry vacuum will turn on. To turn OFF, press the HARD FLOOR button a second time.
3. Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll, stand the machine upright.
4. Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger. You will see bubbles forming at the edges of the brush roll window when solution is flowing.
5. To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
6. To dry hard floors faster, release the trigger and clean a second pass without dispensing solution.
TIP: When cleaning excessively dirty or muddy hard floors or if your brush roll looks dirty, use the Easy Clean Storage Tray to rinse your brush roll before cleaning your area rugs.
TIP: For overly challenging and stuck-on messes on your hard floors, activate the RUG mode and hold your CrossWave® Pet Pro over the mess. Using short passes while holding the trigger allows the multi-surface brush to go to work.
How do I clean area rugs with my BISSELL CROSSWAVE PET PRO 2303?
NOTE: Before cleaning area rugs, test an inconspicuous area of the rug for colorfastness. Also, please check the manufacturer’s tag before cleaning area rugs for any specialized cleaning instructions. This machine is not for use on silk or delicate area rugs.
1. Plug the machine into a properly grounded outlet.
2. To start cleaning your rugs, turn the machine ON by pressing the RUG button. The dry vacuum will turn on. To turn OFF, press the RUG button a second time.
3. Recline the body of the machine backward to start the brush roll spinning. To stop the brush roll, stand the machine upright.
4. Before each use, hold the solution spray trigger for 10 seconds to prime the system with cleaning solution. LED lights illuminate when holding the trigger. You will see bubbles forming at the edges of the brush roll window when solution is flowing.
5. To clean, hold the solution spray trigger to apply solution on both forward and backward passes.
6. To dry area rugs faster, release the trigger and clean a second pass without dispensing solution.
NOTE: The RUG button dispenses twice the solution of the HARD FLOOR button to help with area rug cleaning.
ATTENTION: Do not over-wet the carpet. Be careful not to run over loose objects or edges of area rugs. Stalling the brush may result in premature belt failure.
How do I use the Rinse and Storage Tray for my BISSELL CROSSWAVE PET PRO 2303?
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect the plug from the electrical outlet before performing maintenance.
1. Place the unit on the rinse and storage tray.
2. Fill the rinse cup with water.
3. Pour water into the rinse funnel to fill the MAX line of the rinse and storage tray.
4. Turn the machine ON by pressing the Hard Floor button.
5. Recline the machine while it’s in the storage tray. Allow the machine to run for 10-15 seconds until all water is picked up. Repeat as needed.
6. Grasp the brush roll window at the front and pull upward to remove it.
7. Pull the brush roll out by grabbing the brush roll tab and pulling upward.
8. Place the brush roll upright in the Brush Roll Drying Tray to dry.
9. Replace the brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward.
10. Replace the brush roll window by first lining up the brush window tabs with the edges of the foot. Then press the window back into place until you hear a click.
How should I store my BISSELL CROSSWAVE PET PRO 2303?
Put the unit away in a closet or basement until the next use. Store the cleaner in a protected, dry area. Since this product uses water, it must not be stored where there is a danger of freezing. Freezing will damage internal components and may void the warranty.
NOTE: Any solution remaining in the clean water tank should be emptied prior to machine storage.
How do I empty and clean the dirty water tank on my BISSELL CROSSWAVE PET PRO 2303?
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect the plug from the electrical outlet before performing maintenance.
1. To release the dirty water tank, press down on the recessed button on the top of the dirty tank.
2. Grab the front handle while pressing down on the button and pull the dirty water tank away from the unit.
3. Grasp the top of the dirty water tank in the recessed areas on each side of the filter and pull upward to remove the top of the tank.
4. Remove the strainer from the dirty tank and throw the debris in the trash.
5. Pour the dirty water out. Rinse the inside of the dirty water tank.
6. Remove the filter from the top of the dirty water tank by pulling it up.
7. Hand wash the vacuum filter and screen with warm water and mild detergent.
8. Rinse the float located at the bottom of the top of the dirty water tank.
9. If the inside area where the dirty water tank sits is dirty, wipe it clean with a rag or towel.
10. Leave all parts out to dry before reassembling.
11. Place the vacuum filter back into the top of the dirty water tank.
12. Once parts are dry, reassemble and replace the top of the dirty water tank.
13. Place the strainer back into the dirty water tank.
14. Angle the dirt tank back into the body of the machine, inserting the bottom first. Then tilt the top of the dirt tank toward the machine and push it into place until you hear a click.
Did You Know? The Float is what prevents your dirty tank from overflowing. When your dirty tank is full, the float will shut off your suction motor, creating a high-pitched sound indicating it is time to empty your dirty water tank.
How do I clean the brush roll and chamber on my BISSELL CROSSWAVE PET PRO 2303?
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect the plug from the electrical outlet before performing maintenance.
1. Grasp the brush roll window at the front and pull upward to remove it.
2. Pull the brush roll out by grabbing the brush roll tab and pulling upward.
3. With warm water, rinse your brush roll window and brush roll.
4. If your brush roll chamber is dirty, clean it with a rag or towel.
5. Let your brush roll and brush roll window chamber dry before reassembling.
6. Replace the brush roll by inserting the brush roll end into the right side of the foot. Then lock the pull tab into place by pressing downward.
7. Replace the brush roll window by first lining up both brush window tabs with the edges of the foot. Then press the window back into place until you hear a click.
TIP: Running your machine with a wet brush roll will help the brush roll dry faster. The trigger should not be pressed.
NOTE: The brush roll is not dishwasher or automatic washing machine safe. Please follow cleaning instructions.
What should I do if my BISSELL CROSSWAVE PET PRO 2303 has reduced spray or no spray?
| Possible causes | Remedies |
|---|---|
| Clean water tank may be empty | Refill tank |
| Clean water tank may not be seated completely | Turn power OFF / Remove and reseat tank |
| System isn’t completely primed | Hold trigger for 10 to 15 seconds |
| Brush window is not latched in place | Turn power OFF / Unplug machine and re-install brush window |
| Not holding trigger to spray solution | Hold trigger continuously while using the machine |
| Spray tips on foot clogged | Use a pin to clean the spray tips located underneath the brush roll window |
What should I do if my BISSELL CROSSWAVE PET PRO 2303 has a loss of suction power?
| Possible causes | Remedies |
|---|---|
| Tanks may not be seated properly | Turn Power OFF / Remove both tanks and reseat them so they fit properly |
| Dirty tank has picked up maximum amount of dirty water and has reached full line | Empty dirty tank and make sure to make slow cleaning passes back and forth while cleaning |
| Brush window is not latched in place | Turn Power OFF / Unplug machine and re-install brush window |
| Debris channel in foot is clogged | Clean the channel with a paper towel |
| Filter clogged by debris | Remove debris clogging the filter screen and clean the filter |
| Brush roll is not installed properly | Turn Power OFF / Unplug machine and follow instructions for replacing brush roll |
What should I do if the brush roll on my BISSELL CROSSWAVE PET PRO 2303 is not turning?
| Possible causes | Remedies |
|---|---|
| Machine is standing upright | Recline machine to make brush roll turn on |
| Obstruction has caused brush roll to stop | Turn Power OFF / Unplug machine and remove brush window and brush roll cleaning hair and string off of brush ends |
| Obstruction has caused brush roll to stop and shut down machine | Unplug machine to reset the system. While the machine is unplugged, remove the brush window and brush roll cleaning hair and string off of brush ends |
Why won’t my BISSELL CROSSWAVE PET PRO 2303 turn on?
| Possible cause | Remedy |
|---|---|
| Handle not inserted properly into body of machine | Remove the handle and re-insert into the body of the machine making sure to push down until you hear a “click” |
What should I do if my BISSELL CROSSWAVE PET PRO 2303 is leaking?
| Possible causes | Remedies |
|---|---|
| Cap of clean water tank is not closed properly | Remove the clean water tank and re-apply the cap |
| Too much water applied | Go over area without spraying down water |
Why is my BISSELL CROSSWAVE PET PRO 2303 leaving streaks?
| Possible cause | Remedy |
|---|---|
| Previous floor care products used | Contact product manufacturer regarding how to remove |
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