FREE ENGLISH ALCATEL PIXI 4 PLUS POWER 5023E (01) PDF USER GUIDE
FREE ENGLISH ALCATEL PIXI 4 PLUS POWER 5023E (01) PDF USER MANUAL
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FREE ENGLISH ALCATEL PIXI 4 PLUS POWER 5023E (01) PDF OWNER MANUAL
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FREE ENGLISH ALCATEL PIXI 4 PLUS POWER 5023E (01) PDF REFERENCE MANUAL
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Where can I find more information or the complete user manual for the phone?
For more information on how to use the phone, please go to http://www.alcatel-mobile.com and download the complete user manual. Moreover, on the website, you can also find answers to frequently asked questions, upgrade the software via Mobile Upgrade, and so much more.
How can I find answers to Frequently Asked Questions (FAQ)?
How can I update my phone’s software?
You can update through FOTA (Firmware Over-The-Air) or the System updates app on your phone. To download the software update tool onto your PC, go to http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
How do I find my phone’s serial number or IMEI?
You can find your serial number or International Mobile Equipment Identity (IMEI) on the packaging materials. Or, on the phone, choose Settings > About phone > Status. You can also dial *#06# on the phone keypad.
How can I obtain warranty service?
First follow the advice in the user guide. Then check repair centres information through http://www.alcatel-mobile.com/global-en/support/repairResult
How can I view legal information on the phone?
On the phone, go to Settings > About phone > Legal information.
How do I use ONETOUCH Cloud?
Open User Centre, then touch More info. For an online User Centre tutorial (may not be available in all areas), go to http://my.alcatelonetouch.com/personalcloud/loginPage?reqUrl=/dashboard/index.
How can I find other alcatel apps?
How can I protect my hearing while using the phone?
To prevent possible hearing damage, do not listen at high volume levels for long periods. Exercise caution when holding your device near your ear while the loudspeaker is in use. To avoid hearing impairment, pick up the call before holding your phone to your ear. Also move the handset away from your ear while using the “hands-free” mode because the amplified volume might cause hearing damage.
What should I do regarding RF exposure when carrying or using the phone?
When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 5 mm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call. If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body.
What are the recommendations regarding phone use while driving?
Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset…), drivers are requested to refrain from using their mobile when the vehicle is not parked. When driving, do not use your phone and headphone to listen to music or the radio. Using a headphone can be dangerous and forbidden in some areas.
How can I ensure my phone doesn’t interfere with my vehicle’s electronic systems?
When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:
- do not place your phone on top of the dashboard or within an airbag deployment area,
- check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.
What are the general conditions of use for this phone?
- You are advised to switch off the telephone from time to time to optimise its performance.
- Switch the phone off before boarding an aircraft.
- Switch the phone off when you are in health care facilities, except in designated areas.
- Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
- When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid or insulin pump, etc. Hold it against the ear on the opposite side to the device, if any.
- Do not let children use the phone and/or play with the telephone and accessories without supervision.
- Always handle your phone with care and keep it in a clean and dust-free place.
- Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc.). The manufacturer’s recommended operating temperature range is -20°C to +60°C.
- Do not open, dismantle or attempt to repair your mobile phone yourself.
- Do not drop, throw or bend your mobile phone.
- Do not use the phone if the glass screen is damaged, cracked or broken to avoid any injury.
- Do not paint it.
- Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model.
- Remember to make back-up copies or keep a written record of all important information stored in your phone.
Can I rely solely on my phone for emergency calls?
Emergency call numbers may not be reachable on all mobile networks. You should never rely only on your phone for emergency calls.
What should I do if I experience epileptic seizures or blackouts when using the phone or playing games?
Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
What precautions should be taken if experiencing symptoms like convulsion or disorientation while using features with flashing lights?
All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
What should I consider regarding privacy when taking photos or recording sounds?
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user’s sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person.
What are the precautions for the battery on this unibody device?
Please note your phone is a unibody device, the back cover and battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover.
- Do not attempt to eject, replace and open battery.
- Do not punctuate the back cover of your phone.
- Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C.
How should I dispose of the phone, battery, and accessories?
The symbol on your telephone, the battery and the accessories means that these products must be taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for these types of equipment
- Collection bins at points of sale.
What is the operating temperature range for mains powered chargers?
Mains powered chargers will operate within the temperature range of: 0°C to 40°C. The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.
What is the powerbank function and how do I use it?
The cable provided in-pack charges Micro USB devices. You can add an adapter to the cable to charge other types of devices.
Steps:
- Connect the red dotted side of the cable provided in-pack to the PIXI 4 PLUS POWER charging port.
- Connect the other side of the cable to the device you want to charge.
- Once both devices are connected, the other connected device will start to charge automatically.
How do I use fast charging?
Use the cable in-pack for faster charging. Fast charging figures are calculated on the PIXI 4 PLUS POWER 5000mAh battery, and based on a 5V 2A charger compared to a 5V 550mA charger.
What are the SAR values for this phone?
This product meets applicable national SAR limits of 2.0 W/kg. The highest SAR values under the ICNIRP guidelines for this device model are:
5023E:
5023F:
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value. Body-worn SAR testing has been carried out at a separation distance of 5 mm.
5023E:
| Measurement | Condition | Value |
|---|---|---|
| Head SAR | UMTS 900 + Wi-Fi | 0.357 W/kg |
| Body-worn SAR | UMTS 2100 + Wi-Fi | 1.552 W/kg |
5023F:
| Measurement | Condition | Value |
|---|---|---|
| Head SAR | GSM 900 + Wi-Fi | 0.408 W/kg |
| Body-worn SAR | UMTS 2100 + Wi-Fi | 1.472 W/kg |
During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value. Body-worn SAR testing has been carried out at a separation distance of 5 mm.
What precautions should I take to protect my personal data on the device?
It is under your own responsibility to protect your own personal data, not to share with it with any unauthorized devices or third party devices connected to yours.
- For products with Wi-Fi features, only connect to trusted Wi-Fi networks.
- Also when using your product as a hotspot (where available), use network security.
- These precautions will help prevent unauthorized access to your device.
- Your product can store personal information in various locations including a SIM card, memory card, and built-in memory. Be sure to remove or clear all personal information before you recycle, return, or give away your product.
- Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your product’s performance and/or have access to private information including account details, call data, location details and network resources.
How can I access, review, or edit my personal information stored by TCL Communication Ltd.?
You can access, review and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting the company directly. Should you require them to edit or delete your personal data, they may ask you to provide evidence of your identity before they can act on your request.
How can I find the electronic labeling (Elabel) information?
Touch Settings > Regulatory & safety or input “*#07#”. (Availability depends on countries).
How can I protect my phone against theft?
Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the number the first time you use your telephone by entering *#06# and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card. (Contact your network operator to check service availability).
What are the functions of the main keys and connectors?
- Headset connector: Connects to headset.
- LED indicator: Shows notification/charging status.
- Flash: Front camera flash.
- Front Camera: Takes photos/videos from the front.
- Power key: Turns phone on/off, locks/unlocks screen.
- Volume key: Adjusts volume.
- Touch screen: Main display and interaction area.
- Overview key (Square): Touch to switch between individual app activities and documents. Shows recently used apps.
- Home key (Circle): From any application or screen, touch to return to the Home screen. Long press to turn on Google Now.
- Back key (Triangle): Touch to go back to the previous screen, or close a dialog box, options menu, the notification panel, etc.
- Micro-USB Connector: Connects charger/data cable.
- Camera Flash/Flashlight: Rear camera flash or flashlight.
- Camera: Takes photos/videos from the back.
What are the functions of the Power key?
- Press: Lock the screen/Light up the screen.
- Press and hold: Show the popup menu to select from Restart, Power off, and Aeroplane mode.
- Press and hold for at least 10 seconds: Power off or hold it longer to reboot.
- Press and hold Power key + Volume up key (under power off mode): Enter recovery mode.
- Press and hold Power key + Volume down key: Make a screenshot.
What are the functions of the Volume Keys?
- During a call, adjusts the earpiece or headset volume.
- In Music/Video/Streaming mode, adjusts the media volume.
- In general mode, adjusts the ringtone volume.
- Mutes the ringtone of an incoming call.
How do I insert or remove the SIM/microSD card?
Power off your phone before inserting or removing the SIM card. A micro-SIM card is required to make phone calls and use mobile networks. If you have a SIM card, insert it before setting up the phone. Do not attempt to insert other SIM types like mini or nano cards, as you may damage your phone. Refer to the physical design/diagrams for specific slot locations and insertion methods.
How should I charge the battery?
You are advised to fully charge the battery. To reduce power consumption and energy waste, disconnect your charger when the battery is fully charged; switch off Wi-Fi, GPS, Bluetooth or apps running in the background when not needed. In Settings you can also lower the brightness of the screen, and shorten the length of time before the screen goes to sleep.
How do I power on my phone?
To turn your phone on, hold down the Power key until the phone powers on. It will take a few seconds before the screen lights up. Unlock your phone with a swipe, PIN, password or pattern before the Home screen can display if you’ve set a screen lock in Settings.
What should I do if I forget my PIN code?
If you do not know your PIN code or if you have forgotten it, contact your network operator. Do not leave your PIN code with your phone. Store this information in a safe place when not in use.
How do I power off my phone?
To turn your phone off, hold down the Power key until the Phone options appear, then select Power off.
What are the main elements of the Home screen?
- Status bar: Shows status/notification indicators. Touch and drag down to open the notification panel.
- Google Search bar: Touch text area to enter text search, touch microphone icon to enter voice search.
- Favourite tray applications: Touch to enter the application. Long press to move or remove applications.
- Application tab (Apps icon): Touch to open all apps.
- Home screen panels: Slide left or right to see other panels. White dots indicate which screen you are viewing.
How do I use basic touchscreen gestures?
- Touch: To open an application, touch it with your finger.
- Long press: To enter the available options for an item, long press the item. For example, select a contact in Contacts, long press this contact, an options list will appear.
- Drag: Place your finger on the screen to drag an object to another location.
- Slide/Swipe: Slide the screen to scroll up and down the applications, images, and web pages. You can slide the screen horizontally too.
- Flick: Similar to swiping, but flicking makes it move quicker.
- Pinch/Spread: Place two fingers on the screen surface and draw them apart or together to scale an element on the screen.
- Rotate: Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better screen view.
- One finger zooming: Double touch the screen to zoom in/out in Gmail and Gallery functions.
How do I access notifications and quick settings?
Drag down the status bar from the top of the screen to view notifications. Drag down again to open the Quick settings panel. Touch and drag up to close it. From the Notification panel, you can open items and other reminders indicated by notification icons or view wireless service information. Touch a notification and slide it sideways to delete it. Touch the clear all icon (if available) to clear all event-based notifications (other ongoing notifications will remain). You can also touch the settings icon in the Quick Settings panel to open the main Settings menu.
How do I use the search bar?
The phone provides a search function which can be used to find the information you want on your phone, in your applications or on the web.
- Search by text: Touch the Search bar from the Home screen. Enter the text/phrase you want to search for. Touch the search icon on the keyboard if you want to search on the web.
- Search by voice: Touch the microphone icon from the Search bar to display a dialog screen. Speak the word/phrase you want to search for. A list of search results will display for you to select from.
How do I set or change the screen lock?
To protect your phone and privacy, you can lock your phone screen with a variety of patterns, PIN or password, etc.
- Go to Settings > Lock screen > Screen lock.
- Choose Pattern, PIN, or Password.
- Follow the onscreen instructions to set up your chosen screen lock.
How do I lock the phone screen?
Press the Power key once to lock the screen.
How do I unlock the phone screen?
Press the Power key once to light up the screen. Slide to draw the unlock pattern you have created or enter your PIN or password to unlock the screen. If you have chosen Swipe as the screen lock, swipe the lock icon upward to unlock the screen, swipe right to open Camera, swipe left to open Voice search.
How do I add an app or widget to the Home screen?
You can long press a folder, an application or a widget to activate the Move mode, and drag the item to your preferred Home screen.
To add a widget: Long press an empty area on the Home screen, then touch WIDGETS to display all widgets. Touch your selected widget and drag it to the desired position.
How do I move an app or widget on the Home screen?
Long press the item to be repositioned to activate the Move mode, drag the item to the desired position and then release. You can move items both on the Home screen and the Favourite tray. Hold the icon on the left or right edge of the screen to drag the item to another Home screen.
How do I remove an app or widget from the Home screen?
Long press the item to be removed to activate the Move mode, drag the item up to the top of the Remove icon (usually looks like a trash can or ‘X’), and release after the item turns red.
How do I create a folder on the Home screen?
To improve the organisation of items (shortcuts or applications) on the Home screen and the Favourite tray, you can add them to a folder by stacking one item on top of another (drag one icon onto another). To rename a folder, open it and touch the folder’s title bar to input the new name.
How do I change the wallpaper?
Long press an empty area on the Home screen, then touch WALLPAPERS, or go to Settings > Display > Wallpaper to customise your wallpaper.
How do I view and manage recently used applications?
Touch the Overview key (square icon) to show your recently-used apps. Touch a thumbnail to open the app, or swipe it left or right to remove it from the list. Touch the clear all icon (if shown, often looks like stacked pages or a brush) at the bottom of the screen to close all running applications.
How do I adjust the volume?
- Using the volume key: Press the Volume key up or down to adjust the current audio stream’s volume. To activate the vibrate mode, press the Volume down key until the phone vibrates. Press the Volume down key once more to activate the Don’t disturb mode.
- Using the settings menu: Touch the Apps icon from the Home screen to open the applications list, then go to Settings > Sound & notification. You can set the volume of media, alarm, ring to your preference.
How do I adjust onscreen keyboard settings?
Go to Settings > Language & input, select the keyboard you want to set up (e.g., Android keyboard) under the ‘Keyboard & input methods’ section. A series of settings for that keyboard will become available (e.g., preferences, correction, gesture typing).
How do I adjust the onscreen keyboard orientation?
Turn the phone sideways or upright to adjust the onscreen keyboard orientation. You can also adjust this behavior by changing the settings: go to Settings > Display, touch ‘When device is rotated’ > ‘Rotate the contents of the screen’.
What are the basic functions of the Android keyboard?
- Input text/numbers: Tap the keys.
- Switch case: Tap the shift key (up arrow) to switch between lowercase (“abc”) and uppercase (“Abc”). Long press or double-tap the shift key for caps lock (“ABC”).
- Symbols/Numbers: Tap the “?123” key to switch between the letter layout and the number/symbol layout.
- More symbols: From the number/symbol layout, tap the “=\<" key for additional symbols.
- Select symbols/options: Long press certain keys (e.g., period, spacebar) to show input options or alternative characters/symbols.
- Delete: Tap the backspace key (X with arrow).
- Enter/Return: Tap the return key (bent arrow).
How do I edit text?
- Long press the text you want to edit.
- Drag the tabs that appear to change the highlighted selection.
- The following options will show: SELECT ALL, CUT, COPY, and SHARE. Tap the desired action.
How do I insert new text or paste copied text?
- Insert text: Touch where you want to type. The cursor will blink.
- Move cursor: Long press a blank space, the cursor will blink and a tab will show. Drag the tab to move the cursor.
- Paste: If you have cut or copied any text, touch and hold where you want to paste, or touch the cursor tab if visible, to show the PASTE icon. Tap PASTE to insert the previously copied/cut text.
How do I make a phone call?
To make a call when the phone is on:
- Go to the Home screen and touch the Phone icon (usually in the Favourites tray).
- You can either:
- Enter the number you want using the dial pad (touch the dial pad icon if it’s not visible).
- Select a contact from the Call log tab or the Contacts tab by touching the respective tabs and then the contact/entry.
- Touch a suggested contact or number displayed above the dial pad.
- Touch the call icon (usually a green phone receiver) to place the call.
How do I save a number I entered on the dial pad?
After entering a number on the dial pad, options typically appear above the number. Touch the ‘Create new contact’ icon or the ‘Add to a contact’ icon to save the number to your Contacts list. Follow the prompts to save the contact details.
How do I delete incorrect digits when dialing?
Touch the backspace/delete key (usually an ‘X’ or arrow pointing left icon) above the dial pad or on the keyboard to delete the last entered digit. Touch and hold it to delete digits more quickly.
How do I hang up a call?
During a call, touch the end call icon (usually a red phone receiver symbol) on the screen.
How do I make an international call?
- Open the Phone dialer.
- Long press the ‘0’ key on the dial pad to enter the “+” symbol.
- Enter the international country prefix (e.g., 44 for UK, 1 for USA/Canada).
- Enter the full phone number (including area code if applicable).
- Touch the call icon to place the call.
How do I make an emergency call?
If your phone has network coverage, dial the local emergency number (e.g., 112, 911) using the phone dialer and touch the call icon. This works even without a SIM card inserted and without needing to type the PIN code.
How do I answer or reject an incoming call?
When you receive a call, the incoming call screen appears:
- Answer: Swipe the answer icon (usually a green phone) to the right.
- Reject: Swipe the reject icon (usually a red phone) to the left.
- Reject with message: Swipe the message icon (if shown) upwards to reject the call and send a preset text message to the caller.
How do I mute an incoming call ringtone?
When a call is incoming and the phone is ringing, press the Volume up or Volume down key on the side of the phone. This will silence the ringtone without rejecting the call.
How do I check my voicemail?
Your voicemail is provided by your network operator.
- To listen to your voicemail, open the Phone app dialer and long press the ‘1’ key.
- When you receive a new voicemail, a voicemail icon will appear in the Status bar. Drag down the Notification panel and touch the ‘New voicemail’ notification to listen or manage it.
How do I adjust the volume during a call?
While you are on a call, press the Volume up or Volume down key on the side of the phone to adjust the earpiece or speakerphone volume.
What options are available during a call?
During a call, the following icons may be available on the screen:
- End call (Red phone icon): End the current call.
- Speaker (Speaker icon): Touch once to activate the speakerphone; touch again to deactivate.
- Mute (Microphone icon): Touch once to mute your microphone; touch again to unmute.
- Dial pad (Grid icon): Touch to display the dial pad for entering numbers (e.g., for automated systems).
- Hold (Pause icon or “Hold”): Touch once to put the current call on hold; touch again to retrieve the call.
- Add call (+ icon or “Add call”): Touch to make another call (e.g., for merging into a conference call).
- Options (Three dots icon): May contain options like Start recording (if available).
How do I make a conference call?
(This feature depends on your network operator support.)
- Place a call to the first participant of the conference call.
- Once connected, touch the ‘Add call’ icon (usually a ‘+’ symbol).
- Enter the phone number of the person you want to add to the conference (or select them from Call log or Contacts) and touch the call icon. The first call will usually be put on hold.
- Once the second call is connected, touch the ‘Merge calls’ icon (often looks like merging arrows) to start the conference call.
- To end the conference call and disconnect all callers, touch the end call icon.
How do I access call settings?
Open the Phone app (dialer), touch the menu icon (three vertical dots, usually in the top right corner) and select ‘Settings’ from the options that appear.
What display options are available in call settings?
In Call settings > Display options:
- Sort by: To set how contacts are displayed (e.g., by First name or Last name).
- Name format: To set the name format (e.g., First name first or Last name first).
What sound and vibration settings are available for calls?
In Call settings > Sounds and vibration:
- Phone ringtone: To set the phone ringtone for incoming calls.
- Also vibrate for call: Mark the checkbox to enable vibration also for incoming calls.
- Dialpad tones: Mark the check box to enable the tones when using the dialpad.
How can I edit Quick responses for rejecting calls?
Go to Call settings > Quick responses. Here you can edit the preset text messages that can be sent when you reject an incoming call using the “reject with message” option.
What are Calling accounts settings?
In Call settings > Calling accounts, you can manage settings related to different calling methods:
- Hearing aids: Turn on hearing aid compatibility (HAC).
- SIP accounts: Manage accounts that provide users with the ability to make VoIP phone calls. End users need to register users by the SIP server providers.
- Use SIP calling: Configure preferences for making calls using SIP accounts (e.g., only for SIP calls, always ask).
- Receive incoming calls: Turn on receiving incoming SIP calls (uses more battery life).
What is TTY mode?
TTY mode (Teletypewriter) is an accessibility feature found under Call settings > Accessibility > TTY mode. The special text phone capability can be used by people who are deaf, hard of hearing or speech disabled, allowing them to communicate via text over phone lines using a compatible TTY device connected to the phone.
How do I view my call history (Call log)?
Open the Phone app and touch the Call log tab (often represented by a clock icon). This lists your recent incoming, outgoing, and missed calls. Touch a specific entry for further operations like calling back, sending a message, viewing details, or adding to contacts. Touch ‘View full call history’ (if available at the bottom) to see the entire log.
How do I delete entries from the call log?
In the Call log tab of the Phone app, touch the menu icon (three dots) and select ‘Delete’ or ‘Clear call history’. You may be able to select specific entries to delete or clear the entire log.
How do I view my contacts?
Touch the Application tab (Apps icon) on the Home screen, then select the Contacts app (often represented by a person icon). You can view different groups like Favourites or All Contacts using tabs or menu options.
How do I delete a contact?
Open the Contacts app. Long press the contact you want to delete until selection mode is activated (e.g., the contact photo turns into a checkmark or the entry is highlighted). Then touch the delete icon (usually a trash can) that appears, and select ‘Delete’ or ‘OK’ to confirm. The contact you have deleted will also be removed from other applications on the phone or web the next time you synchronise your phone (if applicable).
What options are available in the Contacts list menu?
From the main Contacts list screen, touch the menu icon (three dots) to display options. Following options may be available:
- Contacts to display: Choose which contacts sources to display (e.g., Phone, SIM, specific Google accounts).
- Import/Export: Import or export contacts between accounts, phone storage, SIM card, internal storage, and SD card.
- Block contacts list: Show your list of blocked numbers/contacts. You can also unblock desired contacts from here.
- Groups: View or create contact groups for easier management.
- Accounts: Manage the synchronisation settings for different accounts linked to your phone (e.g., Google, Exchange).
- Settings: Open contacts display settings (like sort order, name format).
How do I add a new contact?
- Open the Contacts app.
- Touch the add new contact icon (usually a ‘+’ symbol).
- Choose where to save the contact (e.g., Phone, SIM card, Google account).
- If desired, select a picture or take a photo for the contact by touching the picture area.
- Touch the fields (like Name, Phone, Email) to enter the contact’s information using the keyboard.
- Touch ‘More Fields’ or scroll down to add other details like address, notes, etc.
- Scroll up and down the screen to move from one field to another.
- When finished, touch the save icon (usually a checkmark or ‘SAVE’) at the top of the screen.
How do I add a contact to or remove from Favourites?
(Note: Only phone and account contacts can typically be added to Favourites.)
- To add: Open the contact’s details screen (by tapping their name in the Contacts list). Touch the star icon (☆) near the contact’s name. The star will fill in (★), indicating they are now a Favourite.
- To remove: Open the contact’s details screen. Touch the filled star icon (★). The star will become empty (☆), indicating they are no longer a Favourite.
How do I edit a contact’s information?
- Open the Contacts app and find the contact you want to edit.
- Touch the contact’s name to open their details screen.
- Touch the edit icon (usually looks like a pencil) on the contact details screen.
- Modify the contact information fields as needed.
- When finished, touch the save icon (checkmark or ‘SAVE’).
How do I change a contact’s default phone number?
The default phone number is the one used primarily when making a call or sending a message to that contact, and it’s often displayed prominently under the contact name. To change it (if the contact has multiple numbers):
- Open the contact’s details screen and touch the edit icon (pencil).
- Find the phone number section. Long press the number you want to set as the default.
- Select ‘Set default’ from the options that appear.
- A checkmark icon (✓) or similar indicator should appear next to the number you selected as the default.
- Save the changes to the contact.
How do I use the Quick Contact panel?
Touch a contact’s picture or name in various apps (like Contacts, Phone dialer, Messaging) to open the Quick Contact panel for that person. This panel provides quick access icons for actions like making a call (touch the phone icon next to a number) or sending a message (touch the message icon). The icons available depend on the information you have stored for that contact (e.g., phone number, email address) and the applications installed on your phone that can interact with contacts (e.g., WhatsApp, Email).
How do I import or export contacts?
- Open the Contacts app.
- Touch the menu icon (three dots).
- Select ‘Import/Export’.
- Choose the action you want to perform:
- Import from SIM card, .vcf file (from storage/SD card)
- Export to SIM card, .vcf file (to storage/SD card)
- Share visible contacts
- To import/export a single contact from/to your SIM card (less common now): Select the contact you want to import/export, and touch OK to confirm (exact steps may vary).
How do I share a contact?
- Open the Contacts app and find the contact you want to share.
- Touch the contact’s name to open their details screen.
- Touch the menu icon (three dots) on the contact details screen.
- Select ‘Share’ from the options.
- Choose an application or method to share the contact’s information (e.g., via Bluetooth, Gmail, Messaging). The contact details are typically shared as a vCard (.vcf) file.
How do I control which contacts are displayed?
- Open the Contacts app.
- Touch the menu icon (three dots).
- Select ‘Contacts to display’.
- Choose which accounts or storage locations you want to see contacts from (e.g., All contacts, Phone only, SIM only, specific Google accounts, or create a custom list).
How do I merge duplicate contacts?
(Note: This function might only be applicable for phone contacts, and exact steps can vary.)
- Open the Contacts app.
- Find and touch the primary contact you want to keep and add information to.
- Touch the edit icon (pencil) to enter the contact editing screen.
- Touch the menu icon (three dots) within the editing screen.
- Select ‘Merge contacts’ (or similar option like ‘Join’ or ‘Link’).
- You’ll be asked to select the second contact whose information you want to join with the first contact. Find and select that contact.
- Confirm the merge. The information from the second contact will be added to the first one, and the second contact entry will typically no longer be displayed separately in the contacts list.
How do I separate previously merged contact information?
(Note: This function might only be applicable for phone contacts, and exact steps can vary.)
- Open the Contacts app and touch the contact whose information you want to separate (one that was previously merged/linked).
- Touch the edit icon (pencil) to enter the contact editing screen.
- Touch the menu icon (three dots) within the editing screen.
- Select ‘Separate’ (or similar option like ‘Unlink’).
- Touch OK or Confirm. The contact information will be split back into individual entries.
How do I add an account for contact synchronisation?
- Go to the main phone Settings menu.
- Scroll down and select ‘Accounts’ (or ‘Users & accounts’).
- Tap ‘Add account’.
- Select the kind of account you want to add (e.g., Google, Exchange, Personal IMAP).
- Follow the onscreen instructions to enter your account details (like username/email, password, server settings if needed).
How do I remove an account and its synchronised data?
- Go to the main phone Settings menu.
- Scroll down and select ‘Accounts’ (or ‘Users & accounts’).
- Touch the account you want to remove (e.g., your Google account).
- Tap ‘Remove account’. You might need to tap a menu icon (three dots) first to find this option on some devices.
- Confirm the removal. This will delete all associated information (contacts, messages, settings etc.) for that account from the phone’s storage. Data stored online with the account provider will not be deleted.
How do I enable auto-sync for accounts?
- Go to the main phone Settings menu.
- Scroll down and select ‘Accounts’ (or ‘Users & accounts’).
- Touch the menu icon (three dots) in the top right corner of the Accounts screen.
- Mark the ‘Auto-sync data’ checkbox to enable automatic synchronisation for all accounts. Unmark it to disable auto-sync (you would then need to sync manually within each account’s settings).
How do I write and send an SMS message?
- Open the Messaging app.
- Touch the new message icon (usually ‘+’).
- In the ‘To’ field (recipients bar), enter the recipient’s mobile phone number or name (if they are in your contacts). You can also touch an icon (like ‘+’) to add recipients from your Contacts list.
- Touch the text composition bar (usually says ‘Type text message’).
- Enter your message text using the keyboard. A counter above the sending icon may show the number of characters remaining (out of 160 for a standard SMS) or the number of SMS the message will be split into if it’s longer.
- When finished, touch the send icon (often looks like a paper airplane or ‘>’).
How do I write and send an MMS message?
MMS (Multimedia Messaging Service) allows sending pictures, videos, audio, contacts, etc.
- Open the Messaging app and start a new message or open an existing conversation.
- Enter recipients and start typing text as you would for an SMS.
- An SMS will convert to MMS automatically if you:
- Attach media files: Touch the attachment icon (usually a paperclip). Select the type of file to attach (e.g., Pictures, Capture picture, Videos, Audio, Contact, Slideshow) and choose the file or create new content.
- Add a subject: Touch the menu icon (+) and select ‘Add subject’, then enter a subject line.
- Add email addresses as recipients.
- Once you’ve composed your message and added attachments/subject, touch the send icon (it might now indicate ‘MMS’).
How am I notified of a new message and how do I read it?
When a new message (SMS or MMS) arrives, a new message icon will appear in the status bar at the top of your screen.
- Drag down the status bar to open the Notification panel.
- Touch the new message notification to open the conversation and read the message directly.
How do I reply to a message or use other options within a conversation?
When viewing a message conversation:
- Reply: Type your reply in the text composition box at the bottom and touch the send icon. You can also touch the attachment icon (+) to add media or use other options like inserting quick text or contacts before sending.
- Call the contact: Touch the call icon (phone symbol) usually displayed near the contact’s name at the top of the screen.
- Add/View contact: Touch the contact’s name, picture, or an ‘add contact’ icon (+) to save an unsaved number to your Contacts or view the details of a saved contact.
- Message options: Long press on a specific message bubble (either sent or received) within the conversation. A menu will appear with options like Copy (copy text), Forward (send the message to someone else), Delete (remove the message), Lock (prevent the message from being deleted automatically), Details (view message info), etc.
How do I adjust message settings?
- Open the Messaging app.
- From the main message list screen (not inside a conversation), touch the menu icon (three dots).
- Select ‘Settings’.
- General: Font size, Delete old messages, Text message limit, Multimedia message limit, Cell broadcast settings, Enable WAP PUSH.
- SMS (Text message): Default SMS app selection, Request delivery report, Manage SIM card messages, Edit quick text, SMS service centre number, SMS storage location.
- MMS (Multimedia Message): Group messaging, Request delivery report, Request read report, Send read report, Auto-retrieve MMS, Roaming auto-retrieve, Size limit.
- Notifications: Enable/disable message notifications, Mute settings, Notification sound, Vibrate setting, Popup notifications.
How do I open and use the Calendar app?
- Open the Calendar app by touching its icon, usually found in the Application list (accessed via the Apps icon on the Home screen). The icon often looks like a calendar page, sometimes showing the current date ’31’.
- Use the Calendar to keep track of important meetings, appointments, etc.
- Change View: Touch the dropdown icon (▼) next to the current month title to select a month, or touch the menu icon (≡) to switch between different views like Schedule, Day, 3 Day, Week, or Month. Touch the ‘Today’ icon (often shows the current date number, e.g., ‘1’) to quickly return to the current day’s view.
How do I create a new calendar event?
- Open the Calendar app.
- From any Calendar view (Day, Week, Month, etc.), touch the add new event icon (usually a ‘+’ symbol).
- Fill in the event details:
- Event title
- Start and end date/time (or turn on the ‘ALL DAY’ switch for whole-day events)
- Location
- Add notification/reminder
- Add description/notes
- Invite people by entering their email addresses (separated by commas). Guests will receive an invitation via Email and Calendar.
- When finished entering all required information, touch SAVE (usually at the top of the screen).
How do I delete or edit a calendar event?
- Open the Calendar app and find the event you want to modify.
- Touch the event to open its details screen.
- To edit the event: Touch the edit icon (usually a pencil). Make your changes and touch SAVE.
- To delete the event: Touch the delete icon (usually a trash can) or touch the menu icon (three dots) and select DELETE. Confirm the deletion if prompted.
How am I notified of calendar event reminders?
If you set a reminder (notification) for a calendar event, the upcoming event icon (often a calendar page with ’31’) will appear in the Status bar at the top of the screen when the reminder time arrives. Drag down the status bar to open the notification panel, then touch the event name notification to view the Calendar notification list or event details. Touch the Back key to keep the reminder pending in the status bar and notification panel.
How do I set, edit, or delete an alarm?
- Open the Clock app (usually found in the Application list).
- Go to the Alarms tab (often represented by an alarm clock icon).
- To set a new alarm: Touch the add alarm icon (+). Set the desired time using the clock interface. Configure options like:
- Repeat: Mark the checkbox and select the days you want the alarm to repeat.
- Ringtone: Select an alarm sound.
- Vibrate: Mark the checkbox to enable/disable vibration.
- Label: Touch to set a name for the alarm (e.g., “Wake up”).
- To edit an existing alarm: Touch the existing alarm time or the dropdown arrow (▼) below it to expand its settings. Modify the time or options as needed.
- To delete an existing alarm: Expand the alarm settings (as above) and touch the delete icon (trash can). Alternatively, some interfaces allow toggling alarms on/off with a switch next to the time.
How do I adjust general alarm settings?
- Open the Clock app and go to the Alarms tab.
- Touch the menu icon (three dots).
- Select ‘Settings’.
- Style: Set clock display style (Analog or Digital).
- Automatic home clock: Automatically add a clock for your home time zone when travelling.
- Home time zone: Select your home time zone.
- Silence after: Choose a duration after which the alarm will automatically silence if not dismissed.
- Snooze length: Set the duration for the snooze function.
- Alarm volume: Adjust the volume specifically for alarms.
- Volume buttons: Define what happens when you press the volume keys while an alarm is sounding (e.g., Snooze, Dismiss, or Do nothing).
- Start week on: Select the day considered the first day of the week (Saturday, Sunday, or Monday).
How do I use the World clock?
- Open the Clock app.
- Switch to the World clock tab (often represented by a globe icon).
- To add a city or time zone: Touch the add icon (+). Search for or select a city/time zone from the list.
How do I use the Countdown timer?
- Open the Clock app.
- Switch to the Countdown tab (often represented by an hourglass icon).
- Touch the digits (or number fields for hours, minutes, seconds) to set the desired countdown duration using the keypad or dial.
- Touch the start icon (▶) to begin the countdown.
- Touch the pause icon (❚❚) to pause the timer.
- Touch the resume icon (▶) to continue after pausing.
- Touch the add time icon (+1′ or similar) to add extra time (e.g., one minute).
- Touch the delete/reset icon (trash can or circular arrow) to stop and reset the timer.
How do I use the Stopwatch (Timer)?
- Open the Clock app.
- Switch to the Timer/Stopwatch tab (often represented by a stopwatch icon).
- Touch the start icon (▶) to begin timing.
- Touch the lap icon (often a flag or split symbol) to record lap times. The list of laps will be displayed.
- Touch the pause icon (❚❚) to pause the stopwatch.
- Touch the resume icon (▶) to continue timing after pausing.
- Touch the reset icon (often a circular arrow or trash can) to stop timing and reset the stopwatch to zero (this usually requires pausing first).
- Touch the share icon (<) to share the recorded times via other apps (e.g., Bluetooth, Gmail).
- Touch the delete record icon (trash can, possibly next to lap records) to delete specific lap records.
How do I take a picture?
- Open the Camera app.
- Aim the phone so the subject appears in the viewfinder (the screen).
- Touch the screen on a specific area if you want to focus there.
- Use pinch/spread gestures on the screen to zoom in or out.
- Touch the shutter icon (usually a circle) to take the picture.
How do I record a video?
- Open the Camera app.
- Switch to video mode by touching the video mode icon (often looks like a video camera).
- Aim the phone so the subject appears in the viewfinder.
- Touch the record icon (usually a red circle) to start recording.
- While recording, you can touch the screen to refocus.
- Touch the pause icon (❚❚) to temporarily pause recording. Touch the record icon again to resume.
- Touch the stop icon (usually a square) to stop recording.
How do I access camera modes and settings?
Within the Camera app interface:
- Switch Camera: Touch the switch camera icon (often arrows in a circle or a camera outline) to toggle between the rear and front cameras.
- Flash Control: Touch the flash icon (lightning bolt) to cycle through flash modes: Auto, On, Off.
- Camera Modes: Touch the ‘Mode’ icon (or swipe from an edge, depending on the interface) to select different shooting modes like HDR (High Dynamic Range), Panorama, Face Beauty, Normal, etc.
- Settings: Touch the Settings icon (often a gear/cogwheel) to access detailed camera and video options.
What options are available in Camera settings?
By touching the Settings icon within the Camera app, you can typically adjust:
- Picture size / Resolution: Choose the megapixel count or aspect ratio for photos.
- Video quality / Resolution: Select the recording resolution (e.g., HD, Full HD).
- Grid: Display alignment lines (grid) on the viewfinder to help composition.
- Timer: Set a countdown timer (e.g., 2, 5, 10 seconds) for delayed shutter release (self-timer).
- Location / GPS tag: Choose whether to save GPS location data with your photos and videos.
- Shutter sound: Turn the camera shutter sound on or off.
- Storage: Select whether to save photos and videos to the phone’s internal storage or the microSD card (if inserted).
- Reset settings: Restore camera settings to their default values.
How do I view pictures or videos in the Gallery?
- Open the Gallery app (usually found in the Application list).
- The Gallery displays your photos and videos, often organized into albums based on source (e.g., Camera, Screenshots, Downloads) or date.
- Touch an album to view its contents.
- Touch a specific picture or video thumbnail to view it in fullscreen mode.
- Swipe left or right to navigate between pictures/videos in the same album.
How do I work with pictures in the Gallery?
When viewing a picture fullscreen in the Gallery app:
- Zoom: Use pinch/spread gestures with two fingers to zoom in or out. Double-tap to quickly zoom in/out.
- Edit: Touch the edit icon (often a pencil) to access editing tools like crop, rotate, apply filters, adjust brightness/contrast, etc. Save your changes when done.
- Share: Touch the share icon (often looks like ‘<' or three connected dots) to send the picture via other apps (e.g., Messaging, Email, Bluetooth, social media).
- Options Menu: Touch the menu icon (three dots) for more options, which may include:
- Delete: Remove the picture.
- Slideshow: Start a slideshow of pictures in the current album.
- Set picture as: Use the picture as your phone’s Wallpaper or assign it as a Contact photo.
- Details: View information about the picture file (name, date, size, location if saved).
- Rotate left/right.
How do I play videos in the Gallery?
- Open the Gallery app and navigate to the video file you want to watch.
- Touch the video thumbnail.
- The video will open in a player view. Touch the play icon (▶) that usually appears overlaid on the screen to start playback.
- Use the onscreen controls that appear (often by tapping the screen) to:
- Play/Pause (▶/❚❚)
- Seek forward/backward using the progress bar
- Adjust volume (or use the phone’s physical volume keys)
- Access options like sharing or deleting the video.
How do I play music?
- Open the Music app (e.g., Play Music or a pre-installed Music player) from the Application list.
- The app will scan your phone’s storage (internal and SD card) for compatible music files.
- Browse your music library using the available tabs or categories, such as Songs, Albums, Artists, Genres, or Playlists.
- Touch a song title to start playing it.
- Use the playback controls, usually located at the bottom of the screen or in the notification panel, to:
- Play/Pause
- Skip to the next or previous track
- Shuffle or repeat songs
- View the current queue or playlist
- Adjust volume (using physical keys or screen controls).
How do I manage files on my phone?
Use the ‘Files’ app (or a pre-installed ‘File Manager’ app) to browse and manage files stored on your phone’s internal storage and the microSD card (if inserted).
- Open the Files/File Manager app.
- Navigate through folders to find the files you’re looking for.
- You can perform actions like:
- View: Tap a file to open it with a compatible app.
- Select: Long press a file or folder to select it. You can often select multiple items.
- Copy/Move: Select item(s) and choose ‘Copy’ or ‘Move’, then navigate to the destination folder and choose ‘Paste’ or ‘Move here’.
- Delete: Select item(s) and choose the ‘Delete’ option (trash can icon).
- Rename: Select an item and choose the ‘Rename’ option.
- Share: Select an item and choose the ‘Share’ option.
- Create Folder: Find an option (often in the menu) to create a new folder.
- View Properties/Details: Select an item and find an option to view its details (size, date, type).
How do I record audio?
- Open the Sound Recorder app (or Voice Recorder) from the Application list.
- Touch the record icon (usually a red circle or microphone symbol) to start recording audio using the phone’s microphone.
- While recording, you may see a timer and options to pause (❚❚). Touch pause to temporarily stop recording. Touch the record icon again to resume.
- Touch the stop icon (usually a square) to finish the recording.
- The recording will typically be saved automatically (often prompting you for a name or saving with a default name/timestamp) and listed within the app for playback or sharing.
How do I listen to FM Radio?
- Plug in a wired headset into the phone’s headset connector. The headset wire acts as the antenna for the FM radio.
- Open the Radio app (or FM Radio) from the Application list.
- The app may automatically scan for available stations, or you may need to initiate a scan via the menu.
- Use the onscreen controls:
- Tune to stations using arrow icons (seek) or by dragging a frequency slider.
- Touch a star icon (☆) to save a station as a favourite.
- Access saved favourites via a list or presets.
- Touch a speaker icon to switch the audio output between the headset and the phone’s loudspeaker.
- Touch a record icon (if available) to record the radio broadcast.
- To turn off the radio, close the app or unplug the headset.
How do I manage Wi-Fi connections?
- Go to Settings > Wi-Fi.
- Turn the Wi-Fi switch to the ON position.
- The phone will scan for available Wi-Fi networks and list them.
- Touch the name of the network you want to connect to.
- If the network is secured (indicated by a lock icon), enter the password when prompted and touch ‘Connect’.
- Once connected, the phone will remember the network for future connections.
- To manage networks or access advanced options, touch the menu icon (three dots) within the Wi-Fi settings screen. Options may include ‘Add network’ (for hidden networks), ‘Saved networks’ (to view or forget remembered networks), and other advanced settings.
How do I manage Bluetooth connections?
- Go to Settings > Bluetooth.
- Turn the Bluetooth switch to the ON position. Your device’s name will be shown and it might become visible to nearby devices.
- The phone will automatically scan for nearby Bluetooth devices, or you may need to touch ‘Search for devices’ or ‘Refresh’.
- Available devices will appear in a list. Touch the name of the device you want to pair with (e.g., headset, speaker, car kit).
- Follow the prompts to confirm the pairing request. You might need to confirm a passcode on both devices or simply tap ‘Pair’.
- Once paired, the device will usually connect automatically when in range and Bluetooth is enabled on both.
- To manage paired devices (rename, unpair, connect/disconnect), tap the device name or the settings icon next to it in the Bluetooth settings list.
- To make your phone visible for pairing, ensure Bluetooth is on and you are on the Bluetooth settings screen, or toggle the visibility option if available.
How do I manage data usage?
- Go to Settings > Data usage.
- Here you can view your mobile data usage for the current cycle and also Wi-Fi data usage.
- Mobile Data: Ensure the ‘Mobile data’ switch is ON to use mobile data. You can set a mobile data warning level and a mobile data limit to prevent exceeding your plan allowance. Touch ‘Mobile data usage cycle’ to adjust the billing cycle dates.
- Data Saver: Turn on Data Saver to help reduce data usage by preventing some apps from sending or receiving data in the background.
- App Usage: Scroll down to see a list of apps and how much mobile data each has used. Tap an app to view its foreground and background data usage and restrict its background data usage if desired.
- Wi-Fi Data Usage: View data usage over Wi-Fi networks.
- Network Restrictions: (May be under Wi-Fi section) Manage settings for metered Wi-Fi networks to control data usage on specific Wi-Fi connections.
What options are in ‘More’ wireless settings?
Go to Settings > More (under Wireless & networks). Options typically include:
- Aeroplane mode: Turns off all wireless connections (mobile network, Wi-Fi, Bluetooth).
- Tethering & portable hotspot: Share your phone’s mobile data connection with other devices via Wi-Fi hotspot, USB tethering, or Bluetooth tethering.
- VPN (Virtual Private Network): Set up and manage VPN connections.
- Mobile networks: Access settings related to your mobile network connection, such as:
- Data roaming (enable/disable connecting to data services when roaming)
- Preferred network type (e.g., 4G/LTE, 3G, 2G)
- Access Point Names (APN) – settings required for mobile data connection (usually configured automatically by your operator)
- Network operators (search for and select network operators manually or automatically)
- Emergency alerts/Cell broadcasts: Configure settings for receiving emergency notifications.
What settings are under ‘Device’?
In the main Settings menu, the ‘Device’ section typically contains settings related to the phone’s hardware and core features:
- Display: Adjust brightness level, adaptive brightness, wallpaper, sleep timeout (screen off delay), font size, display size, screen rotation settings.
- Sound & notification: Control media volume, alarm volume, ring volume. Select phone ringtone, default notification sound. Enable/disable vibration for calls/notifications. Manage Do Not Disturb settings. Control other sounds (dial pad tones, screen lock sounds, touch sounds).
- Storage (or Storage & USB): View usage of internal storage and the microSD card (if inserted). Manage storage space, unmount or format the SD card.
- Battery: View battery percentage, estimated time remaining, and detailed usage by apps and hardware components since last full charge. Access Battery Saver mode settings.
- Apps (or Applications): View and manage all installed applications. Force stop, uninstall, clear data/cache for apps. Manage app permissions, default apps, and special access settings.
What settings are under ‘Personal’?
In the main Settings menu, the ‘Personal’ section typically contains settings related to user accounts, security, and personalization:
- Location: Turn location services on/off. Choose location mode (High accuracy, Battery saving, Device only). View recent location requests from apps. Manage Google Location History.
- Security (or Lock screen & security): Set or change the screen lock (Pattern, PIN, Password, Swipe, None). Configure fingerprint sensor (if available). Set up SIM card lock (PIN). Control device administrators, unknown sources (for installing apps outside Play Store), screen pinning, encryption options.
- Accounts (or Users & accounts): Add, remove, and manage accounts (e.g., Google, email, social media) and their synchronization settings.
- Language & input: Select the phone’s display language. Configure spell checker. Manage onscreen keyboard settings, physical keyboard settings (if connected), voice input options, text-to-speech output, pointer speed.
- Backup & reset: Manage backup settings (e.g., backup to Google Drive). Perform a Network settings reset, Reset app preferences, or Factory data reset (erases all data).
What settings are under ‘System’?
In the main Settings menu, the ‘System’ section typically contains settings related to the overall phone system and information:
- Date & time: Set date, time, and time zone automatically (using network-provided values) or manually. Choose time format (12/24 hour) and date format.
- Accessibility: Contains features for users with visual, hearing, or physical disabilities. Includes options like TalkBack (screen reader), font size, magnification gestures, colour correction, captions, switch access, interaction controls.
- Printing: Add and manage print services (like Cloud Print) to print from your phone to compatible printers.
- Developer options: (Hidden by default; enabled by tapping ‘Build number’ 7 times in ‘About phone’). Contains advanced settings for development and debugging purposes (e.g., USB debugging, animation scales, GPU rendering). Be cautious when changing these settings.
- About phone: View device status (battery, network, IMEI, serial number), legal information, model number, Android version, security patch level, baseband version, kernel version, build number. Check for System updates.
How do I update the phone software using Mobile Upgrade on PC?
- Download the Mobile Upgrade tool onto your PC from the official Alcatel website: http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
- Install the tool on your PC.
- Run the Mobile Upgrade tool and follow the step-by-step instructions provided within the application to connect your phone (usually turned off) and update its software. Ensure your PC has an internet connection.
How do I update the phone software using FOTA (Firmware Over-The-Air)?
FOTA allows you to update your phone’s software directly without needing a PC.
- Ensure your phone is connected to the internet, preferably via Wi-Fi to avoid mobile data charges and ensure stability.
- Make sure your battery is sufficiently charged (ideally over 50% or connected to a charger).
- Go to Settings > About phone > System updates (or sometimes just ‘Software update’).
- Touch ‘Check for updates’.
- If an update is available, the phone will notify you. Follow the onscreen prompts to download the update package.
- Once downloaded, you will usually be prompted to install the update. Confirm the installation. The phone will typically restart and install the update, which may take several minutes. Do not interrupt the process or remove the battery.
My phone can’t be switched on or is frozen. What should I do?
- First, check the battery power level. Connect the phone to the charger and let it charge for at least 20 minutes, then try turning it on again.
- If the phone is frozen or unresponsive, press and hold the Power key for more than 10 seconds. This should force the phone to reboot.
- If neither of the above works, as a last resort, you may need to perform a Factory data reset. Be aware this will erase all personal data on the phone. Access reset options via Settings > Backup & reset > Factory data reset (if you can access settings) or via recovery mode (often involves holding Power + Volume keys during startup – search specific instructions for your model if needed).
My phone turns off by itself. What should I check?
- Check that your screen is locking properly when you are not using your phone (via screen timeout settings) to prevent accidental presses.
- Ensure the Power key is not being accidentally pressed (e.g., by a tight case or obstruction).
- Check the battery charge level. A very low battery can cause shutdowns.
- Monitor if it happens with specific apps, which might indicate an app issue.
- Check for scheduled power on/off settings if available on your device.
My phone can’t charge properly. What should I do?
- Make sure you are using the original Alcatel charger and cable that came with the phone, or a compatible certified charger.
- Check that the cable is securely connected to both the phone’s Micro-USB port and the charger/USB port.
- Inspect the phone’s charging port and the cable connector for any dirt, debris, or damage. Clean gently if necessary.
- Try a different power outlet or USB port.
- If the battery was completely discharged, it might take around 20 minutes of charging before the battery indicator appears on the screen. Leave it charging for longer.
- Ensure charging is done within the recommended temperature range (0°C to +40°C). Extreme temperatures can affect charging.
- Restart your phone. Sometimes a software glitch can interfere with charging.
- If possible, try a different compatible charger and cable to rule out issues with the accessories.
My phone can’t connect to a network or “No service” is displayed. What should I try?
- Try moving to a different location, preferably outdoors or near a window, as you might be in an area with poor network coverage.
- Check the network coverage map provided by your mobile operator for your area.
- Verify with your operator that your SIM card is active and provisioned correctly for service.
- Restart your phone.
- Turn Aeroplane mode on for a few seconds, then turn it off again to force the phone to reconnect to the network.
- Try selecting the network operator manually: Go to Settings > More > Mobile networks > Network operators > Search networks, then select your operator from the list. If this works, you might want to switch back to automatic selection later.
- Ensure the SIM card is inserted correctly. Try removing and reinserting it (with the phone off).
- If possible, try your SIM card in another phone to see if the issue is with the card or the phone.
- Check if the network is temporarily overloaded, especially during peak times or events. Try connecting again later.
My phone can’t connect to the internet via mobile data. What should I check?
- Ensure mobile data is turned on: Go to Settings > Data usage and check that ‘Mobile data’ is enabled.
- Verify you have network coverage (signal bars shown in the status bar). Try connecting in a different location if the signal is weak.
- Check that your mobile plan includes data services and that you haven’t exceeded your data limit. Contact your operator if unsure.
- Check the Access Point Name (APN) settings: Go to Settings > More > Mobile networks > Access Point Names (APN). Ensure the correct APN for your operator is selected. You might need to reset to default or contact your operator for the correct settings.
- Turn Aeroplane mode on and off.
- Restart your phone.
- Check that data roaming is enabled if you are outside your home network area (be aware of potential charges): Settings > More > Mobile networks > Data roaming.
- Confirm your IMEI number (dial *#06#) matches the one on your box/warranty card, as sometimes devices can be blocked if reported stolen.
“Invalid SIM card” message appears. What should I do?
- Make sure the SIM card is inserted correctly into the designated slot, following the orientation indicated. Power off the phone before removing/inserting.
- Check if the SIM card’s metal contacts are clean and not damaged or scratched. Gently wipe with a clean, dry cloth if necessary.
- Ensure you are using the correct size SIM card (Micro-SIM for this model).
- Verify with your network operator that the SIM card is active and valid.
- Try the SIM card in another compatible phone to see if the card itself is faulty.
- Try another working SIM card in your phone to see if the issue is with the phone’s SIM slot.
Unable to make outgoing calls. What should I check?
- Ensure you have dialled a valid number and touched the Call icon correctly. Double-check the number.
- For international calls, make sure you have included the ‘+’ sign and the correct country and area codes.
- Check that your phone is connected to the mobile network (signal bars visible). Try moving to an area with better signal if coverage is poor. The network might also be temporarily overloaded.
- Verify your account status with your network operator: ensure you have credit (if prepaid), the SIM card is active, and your account is in good standing.
- Make sure you haven’t accidentally enabled call barring for outgoing calls: Check in Settings > Call (or Phone app settings > Calling accounts > [Your SIM] > Call barring).
- Turn Aeroplane mode on and off, then try again.
- Restart your phone.
Unable to receive incoming calls. What should I check?
- Make sure your phone is switched on and connected to the mobile network (check signal bars).
- Verify your account status with your operator (SIM active, account in good standing).
- Ensure you haven’t accidentally enabled call forwarding to another number or voicemail under all conditions: Check in Settings > Call (or Phone app settings > Calling accounts > [Your SIM] > Call forwarding).
- Make sure you haven’t enabled call barring for incoming calls: Check in Settings > Call (or Phone app settings > Calling accounts > [Your SIM] > Call barring).
- Check if Do Not Disturb mode is enabled, which might silence calls: Check in Settings > Sound & notification > Do Not Disturb.
- Turn Aeroplane mode on and off.
- Restart your phone.
The caller’s name/number does not appear when a call is received. What should I do?
- Check with your network operator that you have subscribed to the Caller ID service (this service displays the caller’s number).
- The person calling you may have intentionally hidden their number (using caller ID restriction).
- If the caller’s name isn’t showing but the number is, ensure the number is saved correctly under a contact in your Contacts app.
I can’t find my contacts. What could be the reason?
- Check the contact display settings: Open the Contacts app, go to Menu > Contacts to display, and ensure ‘All contacts’ or the correct account/storage location (Phone, SIM, Google account) is selected.
- If contacts were stored on the SIM card, ensure the SIM card is inserted properly and not damaged. You might need to import contacts from the SIM card to the phone storage or your Google account (Contacts > Menu > Import/Export).
- If contacts were synced with an online account (like Google), check that the account is still added to your phone (Settings > Accounts) and that contact synchronization is enabled for that account. Check your internet connection.
The sound quality of the calls is poor. What can I do?
- Adjust the volume during the call using the Volume up/down keys.
- Check the network signal strength. Poor signal quality often leads to poor call quality. Try moving to a location with a stronger signal (more bars).
- Ensure the earpiece speaker (or loudspeaker if using speakerphone) is not blocked by dirt, debris, or a poorly fitting case/screen protector. Clean gently if necessary.
- If using Bluetooth headset, check the connection quality and proximity to the phone. Interference can affect Bluetooth audio.
- Ask the person on the other end to check their connection and microphone.
- Try restarting the phone.
I am unable to use the features described in the manual. What should I check?
- Some features depend on your network operator’s services (e.g., Voicemail, Call Waiting, Caller ID, MMS, specific data speeds). Check with your operator to ensure your subscription includes the service required for the feature.
- Some features might require specific accessories (e.g., FM Radio requires a wired headset). Make sure you have the necessary compatible accessories.
- Ensure your phone’s software is up to date, as some features might be introduced or require updates. Check in Settings > About phone > System updates.
- Check the specific settings related to the feature within the phone’s Settings menu to ensure it’s enabled and configured correctly.
When I select a number from my contacts, the number cannot be dialled. What should I do?
- Edit the contact and make sure the phone number is recorded correctly in the appropriate field, without extra characters or incorrect formatting.
- If you are trying to call a foreign number saved in your contacts, ensure the number includes the necessary international dialing prefix (starting with ‘+’) and the country code.
- Ensure you have network service.
I am unable to add a contact. What should I check?
- Check the storage location you selected when trying to save the contact (e.g., Phone, SIM card, Google account).
- If you are trying to save to the SIM card, the SIM card might have limited storage capacity for contacts. Delete some contacts from the SIM card (via Contacts app settings or import/export options) or choose to save new contacts to the phone storage or your Google account instead.
- Ensure you are filling in at least the essential fields (like Name or Phone number) required to save a contact.
My callers are unable to leave messages on my voicemail. What should I do?
Contact your network operator. Voicemail is a network service, and you need to ensure:
- The service is active on your account.
- Your voicemail box is set up correctly and not full.
- Call forwarding settings (e.g., forward when unanswered, forward when busy) are correctly configured to forward calls to your voicemail number. Check in Settings > Call (or Phone app settings > Calling accounts > [Your SIM] > Call forwarding).
I can’t access my voicemail. What should I do?
- Make sure your operator’s voicemail access number is correctly entered in your phone’s settings. This is often pre-configured but can be checked under Phone app settings > Calling accounts > [Your SIM] > Voicemail > Setup > Voicemail number.
- Ensure you have network service to connect to the voicemail system.
- Try accessing voicemail again later if the network might be busy.
- Contact your network operator if you need the correct voicemail number or if you’ve forgotten your voicemail password (if applicable).
I am unable to send and receive MMS. What should I check?
- Ensure Mobile Data is turned on (Settings > Data usage), as MMS messages require a mobile data connection (they usually don’t use Wi-Fi).
- Check your phone memory/storage availability; MMS messages (especially received ones with large attachments) require storage space. Delete unnecessary files if storage is full.
- Verify with your network operator that MMS service is included in your plan and active for your account.
- Check the MMS Access Point Name (APN) settings: Go to Settings > More > Mobile networks > Access Point Names (APN). Ensure the correct MMS APN settings for your operator are present and selected. You might need to reset to default or contact your operator for the correct settings (MMSC, MMS proxy, MMS port, etc.).
- Verify the MMS message centre number or profile with your operator.
- The operator’s MMS server might be temporarily busy or down; try sending/receiving again later.
- Ensure the message size does not exceed the network or device limit (check MMS settings for size limits).
SIM card PIN locked message appears. What should I do?
This usually happens after entering the wrong SIM PIN code multiple times (typically 3 times). Your SIM card is now locked, and you need the PUK (Personal Unblocking Key) code to unlock it.
- Do NOT try to guess the PUK code, as entering the wrong PUK code too many times (usually 10 times) will permanently disable the SIM card.
- Contact your network operator to obtain the correct PUK code for your SIM card. They will verify your identity before providing it.
- Once you have the PUK code, enter it carefully when prompted by your phone. You will then usually be asked to set a new SIM PIN code.
I am unable to connect my phone to my computer via USB. What should I do?
- Ensure you are using the USB cable that came with your phone or a compatible high-quality data cable (some cables are charge-only).
- Try connecting to a different USB port on your computer. Avoid using USB hubs if possible.
- Check the USB connection mode on your phone. When connected via USB, swipe down the notification panel, tap the USB connection notification, and select the appropriate mode (e.g., ‘File transfer’ or ‘MTP’ to access files, ‘PTP’ for photos, or ‘Charging only’).
- Install necessary drivers on your computer. While modern operating systems often install drivers automatically, you might need specific drivers from Alcatel or Google. Check the Alcatel support website. You might also need to install software like Alcatel Smart Suite if available/required for certain functions.
- Enable USB debugging (for advanced users/developers, requires enabling Developer Options first): Go to Settings > About phone, tap ‘Build number’ 7 times. Go back to Settings > Developer options, and enable ‘USB debugging’. Remember to disable it when not needed.
- Ensure your computer’s operating system meets any requirements for drivers or software.
- Restart both your phone and your computer.
I am unable to download new files (e.g., apps, media). What should I check?
- Check your available storage space: Go to Settings > Storage (or Storage & USB). Ensure there is sufficient internal storage space (or SD card space, if applicable) for the download. Delete unused apps, photos, videos, or files to free up space if needed.
- If you have an SD card, check if you can select it as the default storage location for downloads or certain apps (settings might be in Storage or individual app settings like Camera).
- Check your internet connection (Wi-Fi or mobile data). Ensure you have a stable connection. If using mobile data, check your data allowance.
- If downloading apps from Google Play Store, check Play Store settings, clear its cache/data (Settings > Apps > Google Play Store > Storage > Clear Cache/Clear Data), or check for any Play Store errors.
- Check your account status with your mobile operator if using mobile data for downloads.
- Restart your phone.
The phone cannot be detected by others via Bluetooth. What should I do?
- Make sure Bluetooth is turned on in your phone’s settings (Settings > Bluetooth).
- Ensure your phone is set to be ‘Visible’ or ‘Discoverable’. Go to Settings > Bluetooth. Your phone’s name should be displayed, and there might be a message indicating visibility (“Visible to nearby devices” or similar) or a switch/checkbox to control visibility. Tap your device name or the visibility setting to make it discoverable, usually for a limited time duration. You generally need to be on the Bluetooth settings screen for your phone to be discoverable by new devices trying to pair.
- Ensure the other device also has Bluetooth turned on and is actively searching for devices.
- Keep the devices within close range (typically within 10 meters or 33 feet).
- Restart Bluetooth on both devices, or restart both devices entirely.
How to make your battery last longer?
- Follow the complete charge time recommendation (minimum 2.5 hours indicated). After a partial charge, the battery level indicator may not be exact; wait about 20 minutes after removing the charger for an accurate reading.
- Lower screen brightness or use adaptive brightness (Settings > Display).
- Reduce the screen sleep/timeout duration (Settings > Display > Sleep).
- Turn off keyboard sounds and vibrations if not needed (Settings > Language & input > Keyboard settings).
- Exit background-running applications that you are not actively using for long periods (use the Overview key to manage recent apps).
- Deactivate wireless connections like Bluetooth, Wi-Fi, and GPS (Location services) when you are not using them (accessible via Quick Settings panel or main Settings).
- Reduce the frequency of automatic synchronization for emails, calendars, and other accounts, or switch to manual sync (Settings > Accounts).
- Update news and weather widgets manually or increase their auto-check interval.
- Turn off mobile data when you don’t need an internet connection.
- Use Battery Saver mode when the battery is low (Settings > Battery > Battery Saver).
The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications. Why?
This heating is a normal consequence of the phone’s CPU (processor) handling excessive data and working hard. Ending these demanding activities (like closing the game, stopping the long call, or closing intensive apps) will allow your phone to return to its normal operating temperature. Ensure the phone is not covered in a way that prevents heat dissipation (e.g., under blankets) during heavy use.
How can I perform a Factory data reset?
Performing a factory data reset will erase ALL personal data from your phone’s internal storage, including your Google account, system and app data and settings, downloaded apps, music, photos, and other user data. Data on the SD card will not be erased. **Make sure to back up any important data before proceeding.**
- Go to Settings > Backup & reset.
- Tap ‘Factory data reset’.
- Read the information screen carefully. You may see a list of accounts signed in.
- Tap ‘Reset phone’.
- You might be prompted to enter your screen lock (PIN, pattern, password) for confirmation.
- Tap ‘Erase everything’ (or similar confirmation button).
How do I use the Calculator?
To solve mathematical problems, touch the Application tab from the Home screen, then touch Calculator.
There are two panels: Basic calculation and Scientific calculation.
To switch between panels:
- Swipe the basic calculation screen to the left to open the scientific calculation.
- Or turn the device to the landscape mode from the basic panel to open the scientific calculation (This option is only available if Settings > Display > When device is rotated > Rotate the contents of the screen is on).
How do I connect to the Internet using mobile data (GPRS/EDGE/3G)?
The first time you turn on your phone with a SIM card inserted, it should automatically configure a mobile network service (GPRS, EDGE, 3G, or 4G).
If the network is not connected, you can turn on mobile data in Settings > Data usage.
To check the network connection you are using, touch the Application tab on the Home screen, then go to Settings > More > Cellular networks > Access Point Names.
How do I create a new Access Point Name (APN)?
Follow these steps to add a new mobile network connection:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Touch More > Cellular networks > Access Point Names.
- Then touch “+” and New APN to add new APN.
- Enter the required APN information.
- When finished, touch the menu icon (:) and Save.
How do I activate or deactivate Data roaming?
You can connect or disconnect from a data service when roaming:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Touch More > Cellular networks > Data roaming.
- Turn the switch on to allow data usage when roaming. Turn off the switch to avoid significant roaming charges if not in use.
How do I set the preferred network mode?
- Touch the settings icon on the Quick settings bar to get to Settings.
- Touch More > Cellular networks > Preferred network type.
- Select 3G/2G (Auto), 3G only, or 2G only as your preferred network mode.
How do I turn Wi-Fi on and connect to a wireless network?
- Touch the settings icon on the Quick settings bar to get to Settings, then touch Wi-Fi.
- Touch the switch to turn on Wi-Fi.
- Detailed information of all detected Wi-Fi networks will be displayed in the Wi-Fi networks section.
- Touch a Wi-Fi network to connect. If the network is secured, enter the password or other credentials. When finished, touch CONNECT.
How do I activate Wi-Fi notification when a new network is detected?
When Wi-Fi is on, you can be notified of available networks:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Touch Wi-Fi, then touch the menu icon (⋮) and select Advanced.
- Touch the Network notification switch to activate/deactivate this function.
How do I add a Wi-Fi network manually?
- Touch the settings icon on the Quick settings bar to get to Settings.
- Touch Wi-Fi, then touch the menu icon (⋮) and select Add network.
- Enter the network name (SSID) and any required security information.
- Touch SAVE.
How do I forget a Wi-Fi network?
To prevent automatic connections to a network you no longer use:
- Turn on Wi-Fi, if it’s not already on.
- In the Wi-Fi screen, press and hold the name of the saved network.
- Select FORGET in the dialog that opens.
How do I turn Bluetooth on or off?
Go to Settings > Bluetooth, then touch the switch to turn Bluetooth on or off. Alternatively, use the Quick settings bar.
How do I make my phone’s Bluetooth name recognizable?
- Go to Settings > Bluetooth.
- Touch the menu icon (⋮) and select Rename this device.
- Enter a name, and touch RENAME to confirm.
How do I pair or connect my phone with a Bluetooth device?
- Go to Settings > Bluetooth. Ensure Bluetooth is turned on.
- Touch the menu icon (⋮) and select Refresh to scan for devices.
- Touch a desired Bluetooth device in the list of available devices.
- A dialog will pop up; touch PAIR to confirm the pairing request (you might need to confirm on the other device as well).
- If the pairing is successful, your phone connects to the device.
How do I disconnect or unpair from a Bluetooth device?
- Go to Settings > Bluetooth.
- Touch the settings icon (gear icon) next to the connected or paired device name you want to disconnect/unpair.
- Touch FORGET to confirm unpairing.
How do I connect my phone to a computer via USB?
- Use the USB cable that came with your phone to connect the phone to a USB port on your computer.
- You will receive a notification (“USB for file transfer” or “USB for Charging”).
- Touch the notification to open it, then, in the next dialog, choose the connection mode (e.g., File transfer (MTP)) for transferring files.
How do I locate data transferred or downloaded to internal storage?
- Touch the Application tab from the Home screen to open the apps list.
- Open the Files application.
How do I share my phone’s mobile data connection via USB (USB tethering)?
- Use the USB cable to connect your phone to a computer’s USB port.
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > Tethering & portable hotspot.
- Touch the switch next to USB tethering to activate this function.
How do I share my phone’s mobile data connection as a portable Wi-Fi hotspot?
You can share your data connection with up to eight devices.
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > Tethering & portable hotspot > Wi-Fi hotspot.
- Touch the switch to activate this function.
How do I share my phone’s data connection via Bluetooth?
- Touch the settings icon on the Quick settings bar to go to Settings.
- Go to More > Tethering & portable hotspot.
- Turn on the switch next to Bluetooth tethering to activate this function.
How do I rename or secure my portable Wi-Fi hotspot?
When the hotspot is active:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > Tethering & portable hotspot > Wi-Fi hotspot.
- Touch Set up Wi-Fi hotspot to change the network name (SSID) or set network security (e.g., password).
- Touch SAVE.
How do I add a VPN (Virtual Private Network)?
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > VPN and then touch “+”.
- In the screen that opens, follow the instructions from your network administrator to configure each component of the VPN settings (e.g., Name, Type, Server address).
- Touch SAVE.
How do I connect or disconnect to a VPN?
To connect:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > VPN.
- VPNs you have added are listed; touch the VPN you want to connect with.
- In the dialog that opens, enter any requested credentials (username, password) and touch CONNECT.
How do I edit or delete a VPN?
To edit:
- Touch the settings icon on the Quick settings bar to get to Settings.
- Go to More > VPN.
- Touch the settings icon (gear icon) behind the VPN you want to edit.
- Revise the Edit VPN profile information in the dialog that opens.
- After editing, touch SAVE.
- Go to Settings > More > VPN.
- Touch the settings icon (gear icon) behind the VPN you want to delete.
- In the dialog that opens, select FORGET.
How do I take a picture using the Camera app?
- Open the Camera app from the Home screen or by swiping the camera icon on the lock screen.
- The screen acts as the viewfinder. Position the object or landscape in the viewfinder.
- Touch the shutter button (circular icon) to take the picture, which will be automatically saved.
- You can also long press the shutter button to take burst shots.
How do I shoot a video using the Camera app?
- Open the Camera app.
- Touch the video recorder icon (usually looks like a video camera) on the screen to switch to video mode if necessary.
- Touch the record button (often red) to start video recording.
- You can touch the large central shutter icon to take a picture during video recording.
- Touch the stop button (often a square) to stop recording. The video will be automatically saved.
How do I switch camera shooting modes?
Swipe left or right on the navigation menu (mode names like PANO, NORMAL, etc.) at the bottom/side of the camera screen to switch modes. You can also touch a mode name directly to navigate to its viewfinder.
Available back camera modes include:
- QR CODE: Open QR code scanning.
- PANO: Take panoramic photos. Touch the shutter, move the phone steadily following the onscreen line.
- NORMAL: Default shooting mode.
- POLAROID: Stitches shots into one picture. Touch options for single shot, four shots, or close options.
- FACEBEAUTY: Enable face beauty effects while shooting.
- HDR: Touch HDR icon to turn on High-Dynamic Range for photos with greater shadow/brightness range.
What are some key camera settings and how do I access them?
Touch the settings icon (often a gear) within the Camera app to access settings. Some key settings include:
Photo Settings:
- GPS location info: Tag photos/videos with location (requires GPS/wireless networks).
- Exposure: Adjust exposure time.
- Colour effect: Apply colour filters.
- White balance: Adjust based on lighting conditions (Auto, Incandescent, Daylight, etc.).
- Image properties: Set Sharpness, Hue, Saturation, Brightness, Contrast.
- Other switches: Shutter sound, Zero shutter delay, Anti-shake, Face detection, Smile shot, Auto scene detection.
- Self timer: Set a delay before capturing.
- Capture number: Set burst shot count (e.g., 40 or 99).
- Picture size: Select photo resolution.
- Preview size: Set preview aspect ratio (Full screen or Standard 4:3).
- ISO: Adjust light sensitivity (Auto, 100-1600).
- Noise reduction: Turn on/off noise reduction for video.
- EIS (Electronic Image Stabilisation): Reduce blur from camera motion (on by default).
- Microphone: Turn on/off audio recording for video.
- Audio mode: Set as Meeting or Normal.
- Time-lapse interval: Set interval for time-lapse video or turn off.
- Video quality: Select video resolution/quality.
How do I view photos and videos in the Gallery?
- Touch Gallery from the Home screen.
- Albums are displayed. Touch an album to see the pictures and videos inside.
- Touch a picture or video to view or play it in full screen.
- Swipe left or right to view the previous or next picture/video.
- Swipe up or down on the album view to see more albums.
How do I edit, share, or manage pictures in the Gallery?
When viewing a single picture in full-screen:
- Touch the share icon to share the picture via various apps.
- Touch the edit icon (pencil) to edit the picture using Phone Editor or Polaroid editor. Options include applying effects (Punch, Vintage, B/W, Bleach), adding borders, Crop, Straighten, Rotate, Mirror, Draw, and adjusting colour.
- Touch the menu icon (⋮) and select Set as… to set the picture as a Contact photo or Wallpaper.
- On the Albums screen, touch the menu icon (⋮) and then Select album, OR long press an album/picture to enter selection mode.
- Tap the pictures/videos you want to work with.
- Touch the share icon to share selected items, or the delete icon (trash can) to delete selected items.
How do I play music on my phone?
- Touch Music from the Home screen.
- Music is categorized into Artists, Albums, Songs, and Playlists. Touch a tab to open the list.
- Touch a song to start playing it.
- Play/Pause
- Skip to next/previous song
- Drag the playhead (progress bar)
- Toggle Shuffle mode
- Select Repeat mode (All songs, Current song, Off)
- View the playing list
- Search for music
How do I manage files on my phone?
- Touch the Application tab from the Home screen.
- Select the Files app.
- Create folders
- Open folders/files
- View file details
- Rename files/folders
- Cut, copy, delete files/folders
- Play media files
- Share files
How do I use the Sound Recorder?
- Touch the Application tab from the Home screen.
- Select Sound Recorder.
How do I listen to the FM Radio?
- Insert a headset into the phone. The headset acts as the antenna.
- Touch the Application tab from the Home screen.
- Select Radio.
- Touch arrows or drag the frequency scale to change the frequency.
- Long press arrows to search for the nearest station.
- Touch Play/Pause to listen or pause.
- Touch star icon to add/remove the current station from favourites.
- Touch list icon to view saved channels.
- Touch menu icon (⋮) for options like Save channel, Scan channels, Edit name, Delete, Enter frequency, Station info (RDS), Exit.
How do I use Google Play Store?
Play Store is the official app store for Android.
- Open the Play Store app.
- Search or browse for applications and games.
- Select an app to view its details.
- Touch Install (for free apps) or the price (for paid apps) and follow the prompts to download and install.
How do I browse the web using Chrome?
- Touch the Chrome icon (often in the Favourites tray on the Home screen).
- To go to a web page, touch the URL box (address bar) at the top.
- Enter the web address (URL) or search terms.
- Touch the confirmation key (e.g., Go, Enter, arrow icon) on the keyboard.
How do I use the Gmail app?
Gmail is configured when you first set up your phone with a Google account.
- Open Gmail: Touch the Gmail icon (M) from the Home screen or app list.
- Multiple Accounts: Touch the menu icon (≡), then the down arrow next to your account name, and select Add account to add another Gmail account. Switch between accounts by selecting the account name.
- Create/Send Email:
- Touch the compose icon (pencil or +).
- Enter recipient(s) in the ‘To’ field. Use the menu icon (∨) to add Cc/Bcc.
- Enter the subject and email content.
- Touch the attachment icon (paperclip) to add files if needed.
- Touch the send icon (arrow).
- To save without sending, touch the menu icon (⋮) and Save draft, or press the Back key. Access drafts via the menu icon (≡) > Drafts label.
- Receive/Read Email: New emails trigger a notification (icon in Status bar). Drag down the Status bar and touch the notification, or open the Gmail app and select the email from the Inbox.
- Search Email: Touch the search icon (magnifying glass) in the Inbox, enter keywords, and touch the search key on the keyboard.
- Reply/Forward: When viewing an email, touch the reply icon (←), or touch the menu icon (⋮) and select Reply all or Forward.
- Add Signature: Touch the menu icon (≡) > Settings, choose an account, then touch Signature.
How do I manage mobile data usage and set limits?
Go to Settings > Data usage.
- Enable/Disable Mobile Data: Touch the switch next to ‘Mobile data’. Turn it off if you don’t need mobile data to avoid charges.
- Set Mobile Data Limit:
- Turn on the switch next to ‘Set mobile data limit’.
- Drag the orange limit line to set the maximum data usage allowed per cycle. Your mobile data connection will be disabled when this limit is reached.
- Drag the grey warning line to set a usage level at which you receive a warning.
- You can tap the date range to change the data usage cycle reset date.
- View Usage: The screen shows data used in the current cycle and which apps used the most data.
- More Settings: Touch the menu icon (⋮) for additional options related to data usage.
How do I turn Airplane mode on or off?
Go to Settings > More. Turn the switch next to Airplane mode on or off.
Alternatively, press and hold the Power key, then select Aeroplane mode from the phone options menu.
Turning Airplane mode on disables all wireless connections, including cellular, Wi-Fi, and Bluetooth.
How do I manage cellular network settings?
Go to Settings > More > Cellular networks.
- Data roaming: Turn the switch on/off to enable/disable data connection when roaming.
- Preferred network type: Choose between 3G/2G (Auto), 3G Only, or 2G Only.
- Access Point Names (APNs): View and select your APN for mobile data. You can add new APNs here if needed.
- Cellular networks: Manually or automatically search for and select a network operator.
How do I customize the display settings?
Go to Settings > Display. Here you can customize:
- Brightness level: Adjust screen brightness.
- Wallpaper: Choose a wallpaper for your Home and Lock screens.
- Sleep: Set the screen timeout duration after inactivity.
- Font size: Change the size of text displayed.
- When device is rotated: Select ‘Rotate the contents of the screen’ to allow automatic screen rotation when you turn the device.
- Status bar network name: Unmark the checkbox to hide the network name in the status bar.
How do I change the screen lock settings?
Go to Settings > Lock screen.
- Func: Open Func to check, remove (touch the ‘X’), or add (touch ‘+’) application shortcuts displayed on your lock screen. Turn the main Func switch off to disable these shortcuts.
- Screen lock: Touch Screen lock to choose an unlock method (None, Swipe, Pattern, PIN, Password). Follow the on-screen instructions. If using Pattern, PIN, or Password, additional options appear: Make pattern visible, Automatically lock (timeout), Power button instantly locks.
- Lock screen message: Input text (e.g., owner information) to be displayed on the lock screen.
- Smart Lock: Set up trusted devices (e.g., Bluetooth watch), places (e.g., home), face, or voice to keep your phone unlocked in certain situations. You must set a standard screen lock (Pattern, PIN, Password) first before enabling Smart Lock.
How do I configure Sound & notification settings?
Go to Settings > Sound & notification.
- Volume Sliders (General): Adjust volume for Media, Alarm, and Ringtone.
- Sound Profiles: Choose Silent (no sound or vibration), Meeting (vibrate only), or Outdoor (loudest ring and vibrate).
- Notification: Configure the notification light, notification content settings, and individual app notifications.
- Do not disturb: Set rules for when calls and notifications can interrupt you (e.g., allow priority interruptions only).
- Do not disturb access: Check which apps have requested permission to bypass Do not disturb settings.
- Headset mode: Turn on the switch so ringtones are only heard through the plugged-in headset.
- Mute power on & off ringtone: Turn the switch on to silence the sounds played when powering the phone on or off.
- You can also set phone ringtone, default notification sound, and other sound settings like dial pad tones, screen locking sounds, etc.
How do I manage installed applications (Apps)?
Go to Settings > Apps.
Here you can:
- View a list of downloaded, running, or all installed applications.
- Tap on an app to view details like storage usage, data usage, permissions, and notification settings.
- Force stop an application if it’s malfunctioning.
- Clear an app’s data or cache to free up space or reset it.
- Uninstall applications you downloaded.
- Manage app permissions.
How do I check storage space (Storage & USB)?
Go to Settings > Storage & USB.
This screen shows the total and available storage space on your phone’s internal storage and the microSD card (if inserted). You can tap on categories to see details. It also provides options to manage the microSD card, such as formatting or unmounting it.
How do I check battery usage and status?
Go to Settings > Battery.
- View the current battery percentage and estimated time remaining.
- See a graph of battery usage since the last full charge.
- View a breakdown of battery consumption by apps and system components. Tap an item for more details.
- Select whether to display the battery percentage in the status bar.
- Enable intelligent power saving mode if available.
How do I check memory (RAM) usage?
Go to Settings > Memory.
This screen allows you to monitor your phone’s total RAM, the average memory usage, available memory, and memory usage by individual apps over selected time periods (e.g., 3 hours, 6 hours, 1 day).
How do I manage location settings?
Go to Settings > Location.
- Turn the main Location switch on or off at the top.
- Mode: Choose the location accuracy mode:
- High accuracy: Uses GPS, Wi-Fi, Bluetooth, and cellular networks (most accurate, uses more battery).
- Battery saving: Uses Wi-Fi, Bluetooth, and cellular networks (less accurate, uses less battery).
- Device only: Uses GPS only (accuracy varies, can use more battery than Battery saving).
- Recent location requests: See which apps have recently accessed your location.
How do I manage security settings?
Go to Settings > Security. Key settings include:
- Screen lock: Set or change your screen lock method (Pattern, PIN, Password, etc. – Linked to Lock Screen settings).
- Encrypt phone: Requires a PIN, pattern, or password to decrypt the phone each time it powers on (can take longer to boot).
- Set up SIM card lock: Lock your SIM card with a PIN. You can also change the SIM PIN.
- Make passwords visible: Shows password characters briefly as you type.
- Device administrators: View or deactivate apps that have administrator privileges.
- Unknown sources: Allow or block installation of apps from sources other than the Google Play Store. (Be cautious enabling this).
- Auto-start management: Control which apps can start automatically when the system boots up.
- App permissions: Manage permissions granted to individual apps.
- Trusted credentials: View system-trusted CA certificates.
- Clear credentials: Remove all user-installed certificates.
- Trusted agents: View and manage trusted agents (e.g., for Smart Lock).
- Screen pinning: Lock the view to a single app until you unpin it.
- App with usage access: Manage which apps can track your app usage.
How do I manage accounts on my phone?
Go to Settings > Accounts.
- View accounts already added to your phone (e.g., Google, email).
- Tap on an account to manage its sync settings (e.g., sync contacts, calendar).
- Touch Add account (+) to add a new account for supported apps/services (e.g., Email, Google, etc.).
- You can also remove accounts from this screen (usually by tapping the account, then finding a ‘Remove account’ option in its menu).
How do I change language and input settings?
Go to Settings > Language & input.
- Language: Select the display language for your phone.
- Spell checker: Enable or disable spell checking and configure its settings.
- Personal dictionary: Add, edit, or delete words for the spell checker.
- Current Keyboard: Choose the default keyboard for typing.
- Android Keyboard (AOSP) / Other Keyboards: Configure settings for installed keyboards (e.g., language, preferences, appearance, text correction).
- Google voice typing: Configure voice input settings.
- Text-to-speech output: Configure the text-to-speech engine, speech rate, and language.
- Pointer speed: Adjust the speed of a connected mouse or trackpad pointer.
How do I back up and reset my phone?
Go to Settings > Backup & reset.
- Back up my data: Turn the switch on to back up phone settings and app data to your Google account. Data is restored when you sign into the account on a new or reset phone.
- Backup account: View or set the Google account used for backup.
- Automatic restore: Turn the switch on to automatically restore backed-up settings and data when reinstalling an app.
- Network settings reset: Resets all network settings, including Wi-Fi passwords, mobile data settings, and Bluetooth pairings.
- DRM reset: Deletes all DRM licenses on your device.
- Factory data reset: Erases all personal data from your phone’s internal storage, including Google account, system/app settings, and downloaded apps. It does NOT erase system software updates or files on your microSD card. You will need to set up the phone again and may be prompted for the Google account previously used on the device. **Warning: This action cannot be undone. Back up important data first.**
How do I set the date and time?
Go to Settings > Date & time.
- Automatic date & time: Recommended. Select ‘Use network-provided time’ or ‘Use GPS-provided time’. If turned off, you can set the date and time manually.
- Automatic time zone: Recommended. Turn the switch on to use the network-provided time zone. If off, you can select the time zone manually.
- Set date: (Available if Automatic is off) Touch to open a calendar and set the date.
- Set time: (Available if Automatic is off) Touch to open a clock and set the time.
- Select time zone: (Available if Automatic time zone is off) Choose your time zone from the list.
- Use 24-hour format: Turn the switch on to display time in 24-hour format (e.g., 13:00) or off for 12-hour AM/PM format (e.g., 1:00 PM).
How do I schedule power on or off?
Go to Settings > Scheduled power on & off.
Turn on the switches for scheduled power on and/or power off. Tap on each option to preset the time and select the days (repeat mode) for the schedule to apply.
How do I configure Accessibility settings?
Go to Settings > Accessibility. These settings help users with disabilities operate the phone. Options include:
- TalkBack: Provides spoken feedback for screen content and actions.
- Switch Access: Control the phone using external switches or keyboard keys instead of the touchscreen.
- Captions: Display captions for supported media.
- Magnification gestures: Triple-tap the screen to zoom in and out.
- Large text: Increases the size of text on the screen.
- High contrast text: Makes text easier to read.
- Power button ends call: Allows you to end a call by pressing the Power button.
- Auto-rotate screen: Allows the screen content to rotate when you turn the phone.
- Speak passwords: Reads passwords aloud as you type them (use with caution).
- Accessibility shortcut: Set up a quick way to activate accessibility features.
- Text-to-speech output: Configure voice synthesis settings (linked to Language & input).
- Touch & hold delay: Adjust the time needed to register a long press.
- Colour inversion: Swaps display colours (e.g., black text on white becomes white text on black).
- Colour correction: Adjusts display colours for different types of colour blindness.
How do I find information about my phone (About phone)?
Go to Settings > About phone. This section contains:
- System updates: Check for and install software updates for your phone.
- Status: View information like Battery status, Battery level, SIM status (including phone number if available), IMEI information, IP address, Wi-Fi MAC address, Bluetooth address, and Up time.
- Legal information: Access safety, warranty, and other legal notices.
- Model number: Displays the phone’s model number.
- Android version: Shows the current Android OS version.
- Baseband version: Displays the modem firmware version.
- Kernel version: Shows the Linux kernel version.
- Build number: Displays the specific software build installed on the phone. (Tapping this 7 times enables Developer options).
How do I enable Developer options?
- Go to Settings > About phone.
- Scroll down and find Build number.
- Tap on Build number repeatedly (7 times). You’ll see a countdown message.
- Once enabled, you’ll see a message “You are now a developer!”.
How do I update my phone’s software?
You can update using two methods:
1. Mobile Upgrade tool (via PC):
- Download the Mobile Upgrade tool from the ALCATEL website (www.alcatel-mobile.com) and install it on your PC.
- Launch the tool and connect your phone to the PC with a USB cable.
- Follow the step-by-step instructions provided by the tool.
- Note: This process will erase all personal data. Back up your data using Smart Suite or another method before upgrading.
- Ensure you have a stable data connection (Wi-Fi recommended).
- Go to Settings > About phone > System updates. (Alternatively, open the Updates application from the app list).
- Touch the check icon (Check for updates). The phone will search for the latest software.
- If an update is found, touch DOWNLOAD to download it.
- Once the download is complete, touch INSTALL to complete the upgrade. The phone will restart.
- You can enable auto-check for updates in the update settings menu (touch ⋮). If auto-check is on, a notification icon will appear in the status bar when a new version is available.
- Note: Do not change the default storage location while FOTA is downloading or updating.
What should I do if my phone can’t be switched on or is frozen?
- Charge the battery: If the phone won’t turn on, charge it for at least 20 minutes to ensure it has minimum power, then try switching it on again.
- Restart/Reset: If the phone is frozen or stuck in a loop during startup, press and hold the Power key for several seconds to force a restart.
- Factory Reset (Recovery Mode): If restarting doesn’t work, you can try resetting the phone via recovery mode. Turn the phone off. Press and hold the Power key and the Volume up key together until the recovery menu appears. Use the volume keys to navigate to “wipe data/factory reset” and press the Power key to select it. Confirm the action. This will erase all user data.
What should I do if my phone hasn’t responded for several minutes?
- Restart: Press and hold the Power key until the phone restarts.
- Factory Reset / Software Upgrade: If it still doesn’t work after restarting, you may need to perform a Factory data reset (either through Settings if accessible, or recovery mode) or use the Mobile Upgrade tool on a PC to reinstall/upgrade the software. Remember that a factory reset erases all personal data.
What should I do if my phone turns off by itself?
- Check Screen Lock/Power Key: Ensure the screen is locked when not in use to prevent accidental presses of the Power key.
- Check Battery Level: The phone may turn off if the battery is critically low. Charge the phone.
- Factory Reset / Software Upgrade: If the problem persists, consider backing up your data and performing a Factory data reset or using FOTA/Mobile Upgrade to update the software.
What should I do if my phone can’t charge properly?
- Use Correct Charger/Battery: Make sure you are using the original ALCATEL battery and charger that came with the phone.
- Check Battery Level: If the battery is completely discharged, it might take up to 20 minutes of charging before the charging indicator appears on the screen.
- Check Charging Conditions: Ensure charging is done under normal temperatures (0°C to +40°C).
- Check Connections: Ensure the charger is properly connected to the phone and the power source. Try a different power outlet or USB port.
- Check Voltage (Abroad): If you are abroad, verify that the input voltage of the power source is compatible with your charger.
What should I do if my phone can’t connect to a network or shows “No service”?
- Change Location: Try connecting in a different location, as you might be in an area with poor network coverage.
- Verify Coverage: Check the network coverage with your mobile operator.
- Check SIM Card: Ensure your SIM card is valid and working. Contact your operator.
- Select Network Manually: Go to Settings > More > Cellular networks > Cellular networks and try selecting your operator’s network manually.
- Try Later: The network might be temporarily overloaded. Try connecting again later.
- Check Airplane Mode: Ensure Airplane mode is turned off.
What should I do if my phone can’t connect to the Internet?
- Check IMEI: Dial *#06# to check your phone’s IMEI number. Ensure it matches the one on your warranty card or box if applicable (problems can arise if they don’t match).
- Check Service Availability: Make sure your SIM card’s plan includes internet access service. Contact your operator.
- Check Settings: Verify your phone’s Internet connection settings (APN settings in Settings > More > Cellular networks > Access Point Names). Ensure mobile data is turned on (Settings > Data usage).
- Check Coverage: Make sure you are in an area with mobile data network coverage.
- Try Later/Another Location: The network might be busy, or coverage might be better elsewhere.
What should I do if I see an “Invalid SIM card” message?
- Check Insertion: Make sure the SIM card is inserted correctly into the SIM slot.
- Check SIM Chip: Carefully remove the SIM card and check if the gold chip contacts are damaged or scratched. Clean them gently with a soft cloth if dirty.
- Check Service: Ensure the SIM card service is active and available. Contact your operator.
- Try Another SIM: If possible, try a different known-working SIM card in your phone, or try your SIM card in another phone to isolate the issue.
What should I do if I’m unable to make outgoing calls?
- Check Number/Dialing: Ensure you have dialed a valid number and touched the Call button.
- International Calls: Check that you have included the correct country and area codes.
- Network Connection: Make sure your phone is connected to a network, and the network isn’t overloaded or unavailable.
- Subscription Status: Check your account status with your operator (e.g., sufficient credit, active service).
- Call Barring: Make sure you haven’t accidentally barred outgoing calls (check in Call settings).
- Airplane Mode: Ensure Airplane mode is turned off.
What should I do if I’m unable to receive incoming calls?
- Phone On/Connected: Ensure your phone is switched on and connected to a network (check for network signal bars).
- Network Availability: Check if the network is overloaded or unavailable.
- Subscription Status: Verify your account status with your operator.
- Call Forwarding: Make sure you haven’t forwarded all incoming calls to another number (check in Call settings).
- Call Barring: Ensure you haven’t barred incoming calls (check in Call settings).
- Airplane Mode: Make sure Airplane mode is turned off.
- Do Not Disturb: Check if Do Not Disturb mode is active and might be blocking calls.
Why doesn’t the caller’s name/number appear when I receive a call?
- Caller ID Service: Check if you have subscribed to the Caller ID service with your network operator.
- Caller Concealed Number: The person calling you may have intentionally concealed their name or number.
What should I do if I can’t find my contacts?
- Check SIM Card: Ensure your SIM card isn’t broken and is inserted properly.
- Import Contacts: If your contacts are stored on the SIM card, import them to the phone’s memory. Open the Contacts app, go to menu (⋮) > Import/Export > Import from SIM card.
- Check Contact Filters: In the Contacts app, check the display options (often in the menu) to ensure contacts from all accounts (Phone, SIM, Google) are set to be visible.
How can I improve poor call sound quality?
- Adjust Volume: During a call, press the Volume Up key to increase the earpiece volume.
- Check Network Strength: Poor network signal can cause bad call quality. Check the signal bars in the status bar. Try moving to an area with better reception.
- Check Earpiece/Mic: Ensure the earpiece and microphone openings on the phone are not blocked by dirt, debris, or a case.
Why can’t I use a feature described in the manual?
- Check Subscription: Some features (e.g., Caller ID, call waiting, voicemail) require a subscription with your network operator. Check if your plan includes the service.
- Requires Accessory: Make sure the feature does not require a specific ALCATEL accessory that might not be included or connected.
- Software Version/Region: Feature availability can sometimes depend on the software version or region.
Why can’t a number be dialed when I select it from my contacts?
- Check Number Format: Ensure the number is saved correctly in your contact list, including any necessary area codes.
- Check Country Prefix: If calling a foreign country, make sure you have selected or included the correct international dialing prefix (+ sign followed by country code).
Why am I unable to add a contact?
- Storage Full: Check if the storage location (Phone memory or SIM card memory) is full.
- If saving to SIM, SIM cards have limited capacity. Delete some contacts from the SIM or save new contacts to the phone memory or your Google account instead.
- If saving to phone, check available internal storage.
Why are my callers unable to leave messages on my voicemail?
Contact your network operator to check if the voicemail service is included in your subscription and if it’s set up correctly on their end.
Why can’t I access my voicemail?
- Check Voicemail Number: Ensure your operator’s voicemail number is correctly entered in your phone’s settings (usually in Call settings > Voicemail > Setup).
- Network Busy: The network might be busy. Try accessing your voicemail later.
- Service Availability: Confirm with your operator that the service is active.
Why am I unable to send and receive MMS (Multimedia Messages)?
- Check Phone Memory: Your phone’s memory might be full. Delete unnecessary files or messages.
- Check Service/Parameters: Contact your network operator to check if MMS service is available and included in your plan. Verify that the MMS parameters (APN settings for MMS) are correctly configured on your phone (Settings > More > Cellular networks > Access Point Names).
- Check Server Centre Number/Profile: Verify the server centre number or your MMS profile settings with your operator.
- Server Busy: The operator’s MMS server might be temporarily overloaded. Try sending/receiving again later.
- Mobile Data: Ensure mobile data is turned on, as MMS often requires a mobile data connection.
My SIM card is PIN locked. What should I do?
If you’ve entered the wrong SIM PIN too many times, the SIM card will become locked and require a PUK (Personal Unblocking Key) code. You need to contact your network operator to obtain the PUK code. Do not try to guess the PUK code, as too many wrong attempts can permanently disable the SIM card.
Why can’t I connect my phone to my computer?
- Install Smart Suite: Ensure you have installed the ALCATEL Smart Suite software on your computer if required for certain functions.
- Check USB Driver: Make sure the necessary USB drivers for your phone are installed correctly on your computer. They might install automatically or require manual installation (sometimes included with Smart Suite or downloadable from the ALCATEL website).
- Check Connection Mode: When you connect the phone via USB, pull down the Notification panel and tap the USB connection notification. Ensure you have selected the correct mode (e.g., “File transfer” or “MTP”) for connecting to the computer to transfer files.
- Check USB Debugging: For some tools (like developer tools or sometimes Smart Suite), you might need to enable USB debugging in Developer options (Settings > Developer options > USB debugging).
- Check Computer Requirements: Ensure your computer meets the minimum system requirements for Smart Suite or driver installation.
- Use Correct Cable: Make sure you are using the USB cable that came with your phone or a compatible data cable, not just a charging cable.
Why am I unable to download new files?
- Check Phone Memory: Ensure there is sufficient free storage space on your phone’s internal memory or microSD card. Delete unnecessary files or apps if needed.
- Select Storage Location: If you have a microSD card, you might be able to select it as the default download location (check settings in the app you are downloading from, like the web browser).
- Check Subscription: Check your subscription status with your operator, especially if downloading over mobile data (ensure you have data allowance).
- Check Connection: Ensure you have a stable internet connection (Wi-Fi or mobile data).
Why can’t my phone be detected by other devices via Bluetooth?
- Bluetooth On: Make sure Bluetooth is turned on in your phone’s settings (Settings > Bluetooth).
- Phone Visibility: Ensure your phone is set to be visible or discoverable to other devices. This setting is usually in the Bluetooth menu and might be time-limited. Tap your phone’s name in the Bluetooth settings to make it visible.
- Within Range: Make sure the two devices are within Bluetooth’s detection range (typically around 10 meters or 33 feet, can be less with obstructions).
How can I make my phone’s battery last longer?
- Charge Fully: Follow the complete charge time recommendation (minimum 2.5 hours indicated).
- Allow Calibration: After a partial charge, the battery indicator might not be exact. Wait about 20 minutes after removing the charger for a more accurate reading.
- Adjust Screen Brightness: Lower the screen brightness or set it to automatic (Settings > Display > Brightness level).
- Reduce Screen Timeout: Set a shorter screen sleep time (Settings > Display > Sleep).
- Manage Syncing: Extend the auto-check interval for email and other apps that sync frequently, or set them to manual sync.
- Manual Updates: Update news, weather, and similar apps on manual demand instead of frequent auto-updates.
- Close Background Apps: Exit applications running in the background if you are not using them (use the recent apps key/button to view and close them).
- Deactivate Wireless Features: Turn off Bluetooth, Wi-Fi, GPS (Location services), and mobile data when you are not actively using them.
- Use Power Saving Modes: Enable any built-in power saving modes if available (Settings > Battery).
Why does my phone become warm?
This heating is usually a normal consequence of the phone’s processor (CPU) handling excessive data, such as during prolonged calls, game playing, internet surfing, or running other complex applications. Ending these demanding activities should allow the phone to return to its normal temperature. If the phone becomes unusually hot or stays hot during minimal use, contact support.
After a Factory reset, my device asks for Google account credentials, and I can’t use it. Why?
This is likely due to Factory Reset Protection (FRP), a security feature active on Android OS versions 5.1 and newer. After a factory reset, you need to enter the login credentials (email and password) of a Google account that was previously synchronized with the device before the reset.
- Enter Credentials: If you know the credentials, enter them to proceed.
- Forgotten Credentials: If you don’t remember the Google account credentials, try using Google’s account recovery procedure on a computer or another device.
- Unable to Recover: If you cannot recover the account and cannot bypass the login screen, you may need to apply to an authorized repair center. However, remember that this situation (being locked out due to forgotten credentials after a reset) might not be covered under warranty.
I don’t hear calls/messages, but I see missed call/message notifications. Why?
Check if Interruptions or Do Not Disturb mode is activated on your device.
- Look for a “Star” symbol (Android 5.X) or a circle with a minus sign icon (Android 6.X) in the notification panel/status bar.
- If active, you need to deactivate or adjust the mode.
- Press the volume up or down key, then on the volume control panel that appears, select “All” (on Android 5.X) to allow all interruptions.
- Alternatively, go to Settings > Sound & notification > Interruptions (Android 5.X) or Do not disturb (Android 6.X) and modify the settings to allow calls and messages.
- Also, ensure the phone is not set to Silent mode and the ringtone volume is turned up (Settings > Sound & notification).
My device asks for a password/code/key that I don’t know because it was used by someone else before. What can I do?
The request for a password/code/key (like a screen lock PIN, pattern, or password) is a security feature activated on the device, likely by the previous user.
- Try Factory Reset: You can attempt to perform a Factory data reset using the hardware keys (Power + Volume up). This will erase all data, including the lock screen security.
- Google Account Lock (FRP): Be aware that after the factory reset, the device might still ask for the Google account credentials that were previously associated with it (Factory Reset Protection). If you don’t know these either, you face the same issue as described in the previous question regarding FRP.
- Contact Repair Center: If a factory reset doesn’t help (e.g., you are still locked out by FRP), you will need to apply to an authorized repair center. This situation is generally not covered under warranty.
What are the phone’s specifications?
| Feature | Specification |
|---|---|
| Processor | MT6580+1.3GHz Quad core |
| Platform | Android™ M |
| Memory | 8GB ROM + 1GB RAM |
| Dimensions (LxWxT) | 152 x 78.3 x 9.9 mm |
| Weight | Around 195g with battery |
| Display | 5.5-inch touchscreen with 720*1280 pixel |
| Network | GSM 850/900/1800/1900 UMTS B1/5/8 (5023E) UMTS B1/B8 (5023F) |
| GPS | Assisted GPS/Internal GPS antenna |
| Connectivity | • Bluetooth V4.0/A2DP • Wi-Fi IEEE 802.11 b/g/n • 3.5 mm audio jack • Micro-USB |
| Camera | • 8MAF back camera • SW5MP (by 2MP) FF front camera |
| Audio supported formats | MP3, WAV, APE, OGG, AMR-NB, AMR-WB |
| Video supported formats | H.263, H.264 AVC, MPEG-4 SP |
| Battery | • Rechargeable Lithium-ion battery • Capacity: 5000mAh |
| Expansion Slot | microSD™ memory card (Availability depends on market) |
| Special Features | • G-sensor |
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