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What should I be aware of if I attempt to customize the operating system or install software from unofficial sources?

Attempting to customize the operating system may cause the device or apps to work improperly. Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software.

Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.


How can I minimize additional charges for data services?

You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.


How do I maintain the water and dust resistance of my device?

Follow these tips carefully to prevent damage to the device and to maintain its water- and dust-resistant performance:

Do not immerse the device in water deeper than 1 m and keep it submerged for more than 30 minutes.

Ensure that the back cover is tightly closed. Otherwise, it may not provide protection from water and dust.

Do not immerse the device in water for extended periods.

Do not expose the device to water moving with force, such as water running from a tap, ocean waves, or waterfalls.

Do not open the device’s covers when the device is in water or in very humid places, such as swimming pools or bathrooms.

Do not open the back cover using wet hands or when the device is wet.

The rubber seal fitted to the back cover is an important component. Take care when opening and closing the back cover to avoid damaging the rubber seal. Also, ensure that the rubber seal is free from debris, such as sand or dust, to prevent damage to the device.

If the device is exposed to freshwater, dry it thoroughly with a clean, soft cloth. If the device is exposed to any liquid other than freshwater, rinse the device with freshwater immediately and dry it thoroughly with a clean, soft cloth. Failure to rinse and dry as instructed may cause operability or cosmetic issues.

The back cover may be loosened if the device is dropped or receives an impact. Ensure that all covers are properly aligned and tightly closed.

If the device has been immersed in water or the microphone or speaker is wet, sound may not be heard clearly during a call. Ensure the microphone or speaker is clean and dry by wiping it with a dry cloth.

The touchscreen and other features may not work properly if the device is used in water or in other liquids.


What precautions should I take with accessories?

Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.

Some accessories, such as docking devices, may not have the same water- and dust-resistance certification.

Appearances and specifications are subject to change without prior notice.

You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

Availability of all accessories is subject to change depending entirely on manufacturing companies.


What are the functions of the device keys?

Key Function
Power

Press and hold to turn the device on or off.

Press to turn on or lock the screen.

Recents Tap to open the list of recent apps.
Home

Press to turn on the screen while the screen is locked.

Press to return to the Home screen.

Press and hold to launch Google.

Back Tap to return to the previous screen.
Volume Press to adjust the device volume.

Do not cover the antenna area with your hands or other objects. This may cause connectivity problems or drain the battery.

Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.


How do I install the battery?

1. Remove the back cover. Be careful not to damage your fingernails when you remove the back cover. Do not bend or twist the back cover excessively, as this may damage it.

2. Insert the battery with the battery’s gold-coloured contacts properly aligned with the device’s contacts.

3. Replace the back cover. Align it properly and press down to secure it. Ensure the back cover is closed tightly to prevent water and dust from entering. An open or loose back cover may allow water and dust to enter and cause damage.

Use only Samsung-approved back covers and accessories with the device.


How do I remove the battery?

1. Remove the back cover.

2. Pull out the battery.


How do I charge the battery?

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device.

1. Connect the USB cable to the USB power adaptor, and then plug the end of the USB cable into the multipurpose jack. Connecting the charger improperly may cause serious damage to the device.

2. Plug the USB power adaptor into an electric socket.

3. After fully charging, disconnect the device from the charger. First unplug the charger from the device, and then unplug it from the electric socket.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug it from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.


How can I view the remaining charging time?

While charging, open the Home screen and tap Apps → Settings → Battery.

The actual charging time may vary depending on the status of your device and the charging conditions. The remaining charging time may not be displayed when you charge the device in very cold or very hot conditions.


How can I reduce battery consumption?

Your device provides various options that help you conserve battery power:

Optimise the device using the Smart manager.

When you are not using the device, switch to sleep mode by pressing the Power key.

Activate power saving mode.

Close unnecessary apps.

Deactivate the Bluetooth feature when not in use.

Deactivate the Wi-Fi feature when not in use.

Deactivate auto-syncing of apps.

Decrease the backlight time.

Decrease the screen brightness.


What are some battery charging tips and precautions?

When the battery power is low, the battery icon appears empty.

If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid disconnecting from the network or losing power during a data transfer, always use these apps after fully charging the battery.

Using a power source other than the USB power adaptor, such as a computer, may result in a slower charging speed due to a lower electric current.

The device can be used while it is charging, but it may take longer to fully charge the battery.

If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.

If the device is not charging properly, take the device and the charger to a Samsung Service Centre.


How do I activate Power saving mode?

Save battery power by limiting the device’s functions.

On the Home screen, tap Apps → Settings → Battery → Power saving mode, and then tap the switch to activate it.

To automatically activate power saving mode when the remaining battery power reaches the preset level, tap Start power saving and select an option.


How does Ultra power saving mode work and how do I activate/deactivate it?

Use this mode to extend the device’s battery power. In ultra power saving mode, the device performs the following:

Displays colours on the screen as grey tones.

Restricts the available apps to essential and selected apps only.

Deactivates the mobile data connection when the screen turns off.

Deactivates the Wi-Fi and Bluetooth features.

To activate: On the Home screen, tap Apps → Settings → Battery → Ultra power saving mode, and then tap the switch to activate it.

To deactivate: Tap MORE → Disable Ultra power saving mode.

The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.


How do I install a SIM or USIM card?

Insert the SIM or USIM card provided by the mobile telephone service provider.

Only microSIM cards work with the device.

1. Remove the back cover and battery.

2. Insert the SIM or USIM card with the gold-coloured contacts facing downwards.

Do not insert a memory card into the SIM card slot. If a memory card happens to be lodged in the SIM card slot, take the device to a Samsung Service Centre to remove the memory card.

Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.

3. Replace the battery and back cover.

Some LTE services may not be available depending on the service provider.


How do I remove a SIM or USIM card?

1. Remove the back cover and battery.

2. Pull out the SIM or USIM card.


How do I install a memory card?

Your device accepts memory cards with maximum capacities of 128 GB. Depending on the memory card manufacturer and type, some memory cards may not be compatible with your device.

Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it.

Use caution to insert the memory card right-side up.

1. Remove the back cover and battery.

2. Insert a memory card with the gold-coloured contacts facing downwards.

3. Replace the battery and back cover.

The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device asks to reformat the memory card.

Frequent writing and erasing of data shortens the lifespan of memory cards.

When inserting a memory card into the device, the memory card’s file directory appears in the My Files → SD card folder.


How do I safely remove a memory card?

Before removing the memory card, first unmount it for safe removal.

On the Home screen, tap Apps → Settings → Storage → Unmount SD card.

1. Remove the back cover and battery.

2. Pull out the memory card.

3. Replace the battery and back cover.

Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.


How do I format a memory card?

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

On the Home screen, tap Apps → Settings → Storage → Format SD card → FORMAT SD CARD → ERASE EVERYTHING.

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.


How do I turn the device on or off?

To turn on the device, press and hold the Power key for a few seconds.

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

To turn off the device, press and hold the Power key, and then tap Power off.

Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.


What if my device is frozen or unresponsive?

If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.


What are some precautions for using the touchscreen?

Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.

To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.

The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.

Leaving the touchscreen idle for extended periods may result in afterimages (screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device.

It is recommended to use fingers when you use the touchscreen.


How do I use basic touchscreen gestures?

Tapping: To open an app, to select a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger.

Tapping and holding: Tap and hold an item or the screen for more than 2 seconds to access available options.

Dragging: To move an item, tap and hold it and drag it to the target position.

Double-tapping: Double-tap on a webpage or image to zoom in. Double-tap again to return.

Swiping: Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items, such as contacts.

Spreading and pinching: Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out.


How do I customize the Home screen?

On the Home screen, tap and hold an empty area, or pinch your fingers together to access the available options. Customise the Home screen by adding, deleting, or rearranging Home screen panels. You can also set the Home screen wallpaper, add widgets to the Home screen, and more.

Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.

Widgets: Add widgets to the Home screen. Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen.

Themes: Change the device’s theme. Visual elements of interface, such as colours, icons, and wallpapers, will change depending on the selected theme.


How do I use or deactivate Flipboard Briefing?

View the latest articles in various categories. You can get up to date on news that interests you using this feature.

On the Home screen, tap the Flipboard Briefing icon or swipe to the right to open Flipboard Briefing. Swipe upwards or downwards to browse articles in each news category.

To deactivate Flipboard Briefing, tap and hold an empty area on the Home screen. Then, swipe to the right and deselect the tick box at the top of the Flipboard Briefing panel.


How do I add items like apps, folders, or widgets to the Home screen?

Tap and hold an app or a folder from the Apps screen, and then drag it to the Home screen.

To add widgets, tap and hold an empty area on the Home screen, tap Widgets, tap and hold a widget, and then drag it to the Home screen.


How do I move or remove an item on the Home screen?

Tap and hold an item on the Home screen, and then drag it to a new location.

To move the item to another panel, drag it to the side of the screen.

You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.

To remove an item, tap and hold the item. Then, drag it to Remove at the top of the screen.


How do I create folders on the Home screen?

1. On the Home screen, tap and hold an app, and then drag it over another app.

2. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.

3. Enter a folder name.

To change the folder colour, tap the colour palette icon.

To add more apps to the folder, tap and hold another app, and then drag it to the folder.


How do I manage Home screen panels?

On the Home screen, tap and hold an empty area to add, move, or remove a panel.

To add a panel, swipe to the left, and then tap +.

To move a panel, tap and hold a panel preview, and then drag it to a new location.

To remove a panel, tap and hold a panel preview, and then drag it to Remove at the top of the screen.

To set a panel as the main Home screen, tap the home icon.


How do I move items on the Apps screen?

This feature may not be available depending on the region or service provider.

On the Apps screen, tap EDIT. Tap and hold an item and drag it to a new location.

To move the item to another panel, drag it to the side of the screen.


How do I create folders on the Apps screen?

This feature may not be available depending on the region or service provider.

1. On the Apps screen, tap EDIT.

2. Tap and hold an app, and then drag it over another app.

3. Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created.

4. Enter a folder name.

To change the folder colour, tap the colour palette icon.

To add more apps to the folder, tap and hold another app, and then drag it to the folder.


What do the common indicator icons on the status bar mean?

The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.

Icon Meaning
(No signal icon) No signal
(Signal strength icon) Signal strength
R Roaming (outside of normal service area)
G (with arrows) GPRS network connected
E (with arrows) EDGE network connected
3G (with arrows) UMTS network connected
H (with arrows) HSDPA network connected
H+ (with arrows) HSPA+ network connected
4G / LTE (with arrows) LTE network connected
(Wi-Fi icon) Wi-Fi connected
(Bluetooth icon) Bluetooth feature activated
(GPS location icon) GPS activated
(Phone call icon) Call in progress
(Missed call icon) Missed call
(Message icon) New text or multimedia message
(Alarm clock icon) Alarm activated
(Mute icon) Mute mode activated
(Vibration icon) Vibration mode activated
(Aeroplane icon) Flight mode activated
(Warning triangle icon) Error occurred or caution required
(Battery level icon) Battery power level

How do I lock and unlock the screen?

Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.

To unlock the screen, press the Power key or the Home key and swipe in any direction.

You can change the way that you lock the screen to prevent others from accessing your personal information. On the Apps screen, tap Settings → Lock screen and security → Screen lock type, and then select a screen lock method. The device requires an unlock code whenever unlocking it.

If the unlock code is forgotten, take the device to a Samsung Service Centre to reset it.

Available lock methods include:

Pattern: Draw a pattern by connecting four dots or more, and then draw the pattern again to verify it. Set a backup PIN to unlock the screen when you forget the pattern.

PIN: A PIN consists of numbers only. Enter at least four numbers, and then enter the password again to verify it.

Password: A password consists of characters and numbers. Enter at least four characters including numbers and symbols, and then enter the password again to verify it.


How do I use the notification panel?

When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details.

To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.

You can use the following functions on the notification panel:

Access Quick setting buttons.

Adjust the brightness.

Launch S Finder.

Tap a notification to perform various actions.

Rearrange quick setting buttons.

Launch Settings.

Launch Quick Connect.

Clear all notifications.


How do I use and customize quick setting buttons on the notification panel?

Tap quick setting buttons to activate some features. Swipe to the left or right on the buttons area to view more buttons. To view more detailed settings, tap and hold a button.

To rearrange buttons, tap EDIT, tap and hold a button, and then drag it to another location.


How do I use S Finder?

Searching for content on the device:

Open the notification panel and tap S Finder.

Enter a keyword in the search field or tap the microphone icon and say a keyword.

To get more refined results, tap the filter buttons under the search field, and then select filter details.

Setting search categories:

You can set search categories to search for content in specific search fields.

Tap MORE → Select search locations and select categories.


How do I use Quick Connect to connect to other devices?

Quick Connect automatically searches for nearby devices and quickly connects to them.

If the device you want to connect to does not support the Quick connect feature, activate its Wi-Fi Direct feature before launching Quick Connect on your device.

Connection methods may vary depending on the type of connected devices or the shared content.

1. Open the notification panel and tap Quick Connect.

If you are using this feature for the first time, select a visibility option and tap ENABLE QUICK CONNECT.

When the panel opens, the Wi-Fi feature is activated automatically and the device searches for nearby devices.

2. Select a device from the list and connect to it by following the on-screen instructions.

The next steps may vary depending on the connected device.

To change your device’s visibility setting, tap SETTINGS → Device visibility, and then select an option.


How do I re-search for devices using Quick Connect if the desired device isn’t listed?

If the desired device does not appear in the list, search for the device.

Tap REFRESH and select the device from the list of detected devices.


How do I share content using Quick Connect?

Share content with the connected devices.

1. Open the notification panel and tap Quick Connect.

2. Select a device from the list of detected devices.

3. Tap Share content and select a media category.

4. Follow the on-screen instructions to send content to the connected device.

The next steps may vary depending on the selected media category.


How do I change the input language for the keyboard?

Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages.

Tap the settings icon (gear icon) on the keyboard → Add input languages, and then select the languages to use. When you select two or more languages, you can switch between the input languages by swiping to the left or right on the space key.


How do I change the keyboard layout?

Tap the settings icon (gear icon) on the keyboard, select a language under Input languages, and then select a keyboard layout to use.

On 3×4 keyboard, a key has three or four characters. To enter a character, tap the corresponding key repeatedly until the desired character appears.


What are the additional keyboard functions?

Tap and hold the microphone icon (or the last used function icon) to use various functions. Other icons may appear instead of the microphone icon depending on the last function that was used.

Microphone icon: Enter text by voice.

Clipboard icon: Add an item from the clipboard.

Emoticon icon: Enter emoticons.

Floating keyboard icon: Switch to the floating keyboard. You can move the keyboard to another location by dragging the tab.

Settings icon (gear icon): Change the keyboard settings.


How do I copy and paste text?

1. Tap and hold over text.

2. Drag the selection handles to select the desired text, or tap Select all to select all text.

3. Tap Copy or Cut. The selected text is copied to the clipboard.

4. Tap and hold where the text is to be inserted and tap Paste.

To paste text that you have previously copied, tap Clipboard and select the text.


How do I capture a screenshot?

Capture a screenshot while using the device.

Press and hold the Home key and the Power key simultaneously. You can view captured images in Gallery.

You can also capture screenshots by swiping your hand to the left or right across the screen. Refer to Motions and gestures for more information.

It is not possible to capture a screenshot while using some apps and features.


How do I open apps?

On the Home screen or the Apps screen, select an app icon to open it.

To open an app from the list of recently used apps, tap the Recents key and select a recent app window.


How do I close an app?

Tap the Recents key and drag a recent app window to the left or right to close it. To close all running apps, tap CLOSE ALL.


How do I use Multi window in split screen view?

Multi window lets you run two apps at the same time in the split screen view. Some apps may not support this feature.

1. Tap the Recents key to open the list of recently used apps.

2. Swipe upwards or downwards and tap the multi window icon (two rectangles) on a recent app window. The selected app will launch in the upper window.

3. Select another app to launch in the lower window.

You can also launch the split screen view by tapping and holding the Recents key.


What additional options are available in Multi window?

When using apps in the split screen view, select an app window and tap the circle between the app windows to access the following options:

Switch locations icon: Switch locations between app windows.

Drag and drop icon: Drag and drop text or copied images from one window to another. Tap and hold an item in the selected window and drag it to a location in another window.

Maximise window icon: Maximise the window.

Close app icon (X): Close the app.

Some apps may not support these features.


How do I adjust the window size in Multi window?

Drag the circle between the app windows up or down to adjust the size of the windows.


How do I transfer data from a previous mobile device?

Transfer data from your previous device to your new device using Samsung Smart Switch (Mobile version).

Download and install Smart Switch from Galaxy Apps or Play Store on both devices.

Launch Smart Switch on both devices and follow the on-screen instructions to transfer data from your previous device.


How do I transfer data from a computer?

Back up data from your previous device to a computer and import the data to your new device using Samsung Smart Switch (Computer version).

1. On the computer, obtain and install Smart Switch.

2. On the computer, launch Smart Switch.

If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step.

3. Connect your previous device to the computer using the USB cable.

4. On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.

5. Connect your new device to the computer using the USB cable.

6. On the computer, follow the on-screen instructions to transfer data to your new device.


How do I use the device as a removable disk for data transfer?

Move audio, video, image, or other types of files from the device to the computer, or vice versa.

Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.

The devices may not connect properly if they are connected via a USB hub. Directly connect the device to the computer’s USB port.

1. Connect the device to the computer using the USB cable.

2. Open the notification panel, and then tap Connected as a media device → Media device (MTP).

Tap Camera (PTP) if your computer does not support Media Transfer Protocol (MTP) or not have any appropriate driver installed.

3. Transfer files between your device and the computer.


How do I update the device software over the air (FOTA)?

The device can be directly updated to the latest software by the firmware over-the-air (FOTA) service.

On the Apps screen, tap Settings → About device → Software update → Update now.

To automatically check for available updates, tap the Auto update switch to activate it. To download updates only when a Wi-Fi connection is activated, tap the Wi-Fi only switch to activate it.


How do I update the device software using Smart Switch?

Connect the device to a computer and update the device to the latest software.

1. On the computer, obtain and install Smart Switch.

2. On the computer, launch Smart Switch.

3. Connect the device to the computer using a USB cable.

4. If a software update is available, follow the on-screen instructions to update the device.

Do not turn off the computer or disconnect the USB cable while the device is updating.

While updating the device, do not connect other media devices to the computer. Doing so may interfere with the update process. Before updating, disconnect all other media devices from the computer.


How do I back up and restore data using a Samsung account?

Keep your personal information, app data, and settings safe on your device. You must sign in to your Samsung account to back up or restore data.

Backing up data:

On the Apps screen, tap Settings → Backup and reset → Back up my data, select the items to back up, and then tap BACK UP NOW.

To set the device to automatically back up data, tick Auto back up.

Restoring data:

To restore data using a Samsung account, tap Restore. Current data will be deleted from the device to restore the selected items.


How do I back up and restore data using a Google account?

You must sign in to your Google account to back up or restore data.

Backing up data:

On the Apps screen, tap Settings → Backup and reset, and then tap the Back up my data switch to activate it. Tap Backup account and select an account as the backup account.

Restoring data:

To restore data using a Google account, tap the Automatic restore switch to activate it. When you reinstall apps, backed up settings and data will be restored.


How do I perform a factory data reset?

Delete all settings and data on the device. Before performing a factory data reset, ensure you back up all important data stored on the device. Refer to Backing up and restoring data for more information.

On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. The device automatically restarts.


How do I use Emergency mode?

Emergency mode changes the screen to grey tones to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more.

Press and hold the Power key, and then tap Emergency mode.

In Emergency mode, you can:

Access additional options (via MORE or menu icon).

Turn on the flash.

Sound alarms.

Send your current location information in a message.

Make a call.

Browse the Internet.

Add more apps to use (selected essential apps).

Make an emergency call.

The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.


How do I deactivate Emergency mode?

To deactivate emergency mode, tap MORE → Disable Emergency mode. Alternatively, press and hold the Power key, and then tap Emergency mode.


How do I install apps from Galaxy Apps?

Tap Galaxy Apps on the Apps screen. This app may not be available depending on the region or service provider.

Browse apps by category or tap SEARCH to search for a keyword.

Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions.

To change the auto update settings for Galaxy Apps, tap the dropdown menu icon → Settings → Auto update apps, and then select an option.


How do I install apps from Play Store?

Tap Play Store on the Apps screen.

Browse apps by category or tap the search icon (magnifying glass) to search for a keyword.

Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions.

To change the auto update settings for Play Store, tap the menu icon (three horizontal lines) → Settings → Auto-update apps, and then select an option.


How do I uninstall or disable apps?

On the Apps screen, tap EDIT. The minus icon appears on the apps that you can disable or uninstall. Select an app and tap DISABLE or UNINSTALL.

Alternatively, on the Apps screen, tap Settings → Applications → Application manager, select an app, and then tap DISABLE or UNINSTALL.

DISABLE: Disable selected default apps that cannot be uninstalled from the device.

UNINSTALL: Uninstall downloaded apps.


How do I enable apps?

On the Apps screen, tap Settings → Applications → Application manager, scroll to DISABLED, select an app, and then tap ENABLE.


How do I make a call?

1. Tap Phone on the Apps screen.

2. Enter a phone number. If the keypad does not appear on the screen, tap the keypad icon to open the keypad.

3. Tap the green phone icon to make a voice call, or tap the video camera icon to make a video call.

During a call, you can:

Tap MORE (three dots) or a similar icon for additional options.

Tap ‘+’ or ‘Add to Contacts’ to add the number to your contacts list.

View the entered phone number.

Tap the backspace icon to delete a preceding character.

Tap an icon to hide the keypad if needed.


How do I make calls from the locked screen?

On the locked screen, drag the phone icon outside the large circle.


How do I make calls from call logs or contacts list?

Tap LOG or CONTACTS, and then swipe to the right on a contact or a phone number to make a call.


How do I make an international call?

1. Tap the keypad icon to open the keypad if it does not appear on the screen.

2. Tap and hold 0 until the + sign appears.

3. Enter the country code, area code, and phone number, and then tap the green phone icon.


How do I answer a call?

When a call comes in, drag the green phone icon outside the large circle.


How do I reject a call?

When a call comes in, drag the red phone icon outside the large circle.

To send a message when rejecting an incoming call, drag the reject message bar upwards.

To create various rejection messages, open the Apps screen and tap Phone → MORE → Settings → Call rejection → Call-reject messages, enter a message, and then tap +.


How do I view missed calls?

If a call is missed, the missed call icon appears on the status bar. Open the notification panel to view the list of missed calls. Alternatively, on the Apps screen, tap Phone → LOG to view missed calls.


What options are available during a voice call?

The following actions are available:

HOLD: Hold a call. Tap RESUME CALL to retrieve the held call.

Add call: Dial a second call.

Extra volume: Increase the volume.

Bluetooth: Switch to a Bluetooth headset if it is connected to the device.

Speaker: Activate or deactivate the speakerphone. When using the speakerphone, speak into the microphone at the top of the device and keep the device away from your ears.

Keypad / Hide: Open or close the keypad.

Mute: Turn off the microphone so that the other party cannot hear you.

Email: Send an email.

Message: Send a message.

Internet: Browse webpages.

Contacts: Open the contacts list.

S Planner: Open the calendar.

Memo: Create a memo.

End call icon: End the current call.


What options are available during a video call?

Tap the screen to use the following options:

Camera switch icon: Switch between the front and rear cameras.

End call icon: End the current call.

Microphone off icon: Turn off the microphone so that the other party cannot hear you.


How do I create contacts manually?

1. Tap Contacts on the Apps screen.

2. Tap the plus icon and select a storage location.

3. Enter contact information.

Tap the image icon to add an image.

Tap +/- to add or delete a contact field.

4. Tap SAVE.


How do I add a phone number to contacts from the keypad or received calls/messages?

From the keypad: Open the Apps screen and tap Phone. If the keypad does not appear on the screen, tap the keypad icon to open the keypad. Enter the number and tap Add to Contacts.

From received calls or messages: Open the Apps screen and tap Phone → LOG → a contact → CREATE CONTACT.


How do I import contacts?

Import contacts from storage services to your device.

On the Apps screen, tap Contacts → MORE → Settings → Import/Export contacts → IMPORT and select an import option.


How do I search for contacts?

On the Apps screen, tap Contacts.

Use one of the following search methods:

Scroll up or down the contacts list.

Drag a finger along the index at the right side of the contacts list to scroll through it quickly.

Tap the search field at the top of the contacts list and enter search criteria.


What actions can I take once a contact is selected?

Once a contact is selected, take one of the following actions:

Star icon: Add to favourite contacts.

Phone icon / Video call icon: Make a voice or video call.

Message icon: Compose a message.

Email icon: Compose an email.


How do I send messages?

You may incur additional charges for sending messages when you are roaming.

1. Tap Messages on the Apps screen.

2. Tap the compose icon (e.g., a pen or plus sign).

3. Add recipients and enter a message.

You can use the following options while composing a message:

Access additional options (e.g., via a menu icon).

Enter recipients directly or select contacts from the contacts list (e.g., via a contacts icon).

Enter your message text.

Attach files (e.g., via a paperclip icon).

Enter emoticons (e.g., via an emoticon icon).

4. Tap SEND to send the message.


What should I do if sound echoes during a call?

Adjust the volume by pressing the Volume key or move to another area.


What can I do if my cellular network or Internet is often disconnected or audio quality is poor?

Ensure that you are not blocking the device’s internal antenna.

When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service provider’s base station. Move to another area and try again.

When using the device while moving, wireless network services may be disabled due to issues with the service provider’s network.


What does it mean if the battery icon is empty?

Your battery is low. Charge the battery.


What should I do if the battery does not charge properly with a Samsung-approved charger?

Ensure that the charger is connected properly.

If the battery terminals are dirty, the battery may not charge properly or the device may turn off. Wipe both gold-coloured contacts and try charging the battery again.


Why does my battery deplete faster than when it was first purchased?

When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.

Battery consumption increases when you use messaging features or some apps, such as games or the Internet.

The battery is consumable and the useful charge will get shorter over time.


What should I do if my device is hot to the touch?

When you use apps that require more power or use apps on your device for an extended period of time, your device may feel hot to the touch. This is normal and should not affect your device’s lifespan or performance.


What should I do if error messages appear when launching the camera?

Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:

Charge the battery.

Free some memory by transferring files to a computer or deleting files from your device.

Restart the device.


Why is the photo quality poorer than the preview?

The quality of your photos may vary, depending on the surroundings and the photography techniques you use.

If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus.


What should I do if error messages appear when opening multimedia files or files do not play?

If you receive error messages or multimedia files do not play when you open them on your device, try the following:

Free some memory by transferring files to a computer or deleting files from your device.

Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it.

Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly.

Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly.


What should I do if another Bluetooth device is not located?

Ensure that the Bluetooth wireless feature is activated on your device.

Ensure that the Bluetooth wireless feature is activated on the device you wish to connect to.

Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).


What should I do if a connection is not established when I connect the device to a computer?

Ensure that the USB cable you are using is compatible with your device.

Ensure that you have the proper driver installed and updated on your computer.

If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer.


What should I do if my device cannot find my current location?

GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations.


What should I do if data stored in the device has been lost?

Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.


Why is there a small gap around the outside of the device case?

This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.

Over time, friction between parts may cause this gap to expand slightly.


How do I view messages?

1. Tap Messages on the Apps screen.

2. On the messages list, select a contact.

3. View your conversation.

You may incur additional charges for receiving messages when you are roaming.


How do I browse the Internet?

Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently.

1. Tap Internet on the Apps screen.

2. Tap the address field.

3. Enter the web address or a keyword, and then tap Go.

To view the toolbars, drag your finger downwards slightly on the screen.

Toolbar functions include:

Access additional options.

Refresh the current webpage.

Open the homepage.

View your bookmarks, saved webpages, and recent history.

Move to the previously visited page.

Open the browser’s tab manager.


How do I set up an email account for the first time?

Set up an email account when opening Email for the first time.

1. Tap Email on the Apps screen.

2. Enter the email address and password, and then tap NEXT.

To manually register a company email account, tap MANUAL SETUP.

3. Follow the on-screen instructions to complete the setup.


How do I set up another email account?

To set up another email account, tap MORE → Settings → Add account.


How do I set a default email account if I have more than one?

If you have more than one email account, you can set one as the default account. Tap MORE → Settings → MORE → Set default account.


How do I send an email?

1. Tap the compose icon to compose an email.

2. Add recipients and enter an email text.

3. Tap SEND to send the mail.


How do I read emails?

On the emails list, tap an email to read.


What is the camera etiquette I should follow?

Do not take photos or record videos of other people without their permission.

Do not take photos or record videos where legally prohibited.

Do not take photos or record videos in places where you may violate other people’s privacy.


How do I take photos or record videos?

1. Tap the image on the preview screen where the camera should focus.

2. Tap the camera icon to take a photo or tap the video icon to record a video.

Spread two fingers apart on the screen to zoom in, and pinch to zoom out.

To capture an image from the video while recording, tap Capture.

To change the focus while recording a video, tap where you want to focus. To focus on the centre of the screen, tap the center focus icon.

Camera interface elements include:

Current mode.

Preview thumbnail.

Hide or show the setting icons.

Record a video button.

Quick settings.

Take a photo button.

Camera settings.

Switch between the front and rear cameras.

Shooting modes.


What should I note when using the camera?

On the preview screen, swipe to the right to access the list of shooting modes. Or, swipe to the left to view photos and videos you have captured.

The preview screen may vary depending on the shooting mode and which camera is being used.

The camera automatically shuts off when unused.

Make sure that the lens is clean. Otherwise, the device may not work properly in some modes that require high resolutions.

The front camera features a wide-angle lens. Minor distortion may occur in wide-angle photos and does not indicate device performance problems.

The maximum recording time may reduce when you record video at high resolution.


How do I quickly launch the Camera from the locked screen?

To quickly take photos, launch Camera on the locked screen. On the locked screen, drag the camera icon outside the large circle.

This feature may not be available depending on the region or service provider.

Some camera features are not available when you launch Camera from the locked screen while the security features are activated.


How do I launch the Camera quickly using the Home key?

Press the Home key twice quickly to launch Camera. Camera always launches in auto mode.

Some camera features are not available when you launch Camera from the locked screen or when the screen is turned off while the security features are activated.


How do I use Auto mode in the camera?

Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo. On the preview screen, tap MODE → Auto.


How do I use Pro mode in the camera?

Take photos while manually adjusting various shooting options, such as exposure value and ISO value. On the preview screen, tap MODE → Pro. Select options and customise the settings, and then tap the camera icon to take a photo.

WB: Select an appropriate white balance, so images have a true-to-life colour range.

ISO: Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in photos.

Exposure Value Icon: Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure.


How do I take a panorama photo?

Take a series of photos horizontally or vertically and then stitch them together to create a wide scene. On the preview screen, tap MODE → Panorama.


What are some tips for getting the best shots in panorama mode?

To get the best shots using panorama mode, follow these tips:

Move the camera slowly in one direction.

Keep the image within the frame on the camera’s viewfinder.

Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain wall.


How do I take a selfie?

Take self-portraits with the front camera.

1. On the preview screen, tap the switch camera icon to switch to the front camera for self-portraits.

2. Tap MODE → Selfie.

3. Face the front camera lens.

4. When the device detects your face, tap the sensor on the back of the device to take a photo of yourself. You can also tap the screen to take a photo.

To take a photo using your palm, tap the settings icon and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds.


How do I take a wide selfie?

Take a wide self-portrait to include more people in the photo and avoid leaving people out.

1. On the preview screen, tap the switch camera icon to switch to the front camera for self-portraits.

2. Tap MODE → Wide selfie.

3. Face the front camera lens.

4. When the device detects your face, tap the sensor on the back of the device to take a photo of yourself. You can also tap the screen to take a photo.

To take a photo using your palm, tap the settings icon and tap the Gesture control switch to activate it. Show your palm to the front camera. After recognising your palm, the device will take a photo after a few seconds.

5. Slowly swivel the device left and then right or vice versa to take a wide self-portrait. The device will take additional photos when the white frame moves to each end of the viewfinder window.


What are some tips for taking wide self-portraits?

Make sure to keep the white frame inside the viewfinder window.

The subjects should remain still while taking wide self-portraits.

The resolution of a photo may be affected by lighting conditions.

The top and bottom parts of the image displayed on the preview screen may be cut out of the photo depending on the shooting conditions.


How do I use Continuous shot mode?

Take a series of photos of moving subjects. On the preview screen, tap MODE → Continuous shot. Tap and hold the camera icon to take several photos continuously.


How do I use HDR (Rich tone) mode?

Take photos with rich colours and reproduce details even in bright and dark areas. On the preview screen, tap MODE → HDR (Rich tone).


How can I download more shooting modes for the camera?

Download more shooting modes from Galaxy Apps. On the preview screen, tap MODE → Download.

Some downloaded shooting modes do not have access to every feature. Swiping right to view the modes list and swiping left to view captured images and videos may not be available.


How do I use camera quick settings?

On the preview screen, use the following quick settings. The available options may vary depending on the shooting mode and which camera is being used.

Filter effect icon: Select a filter effect to use when taking photos or recording videos.

Timer icon: Select the length of the delay before the camera automatically takes a photo.

Flash icon: Activate or deactivate the flash.

Beauty face icon: Adjust the slide bar to take a photo with lightened faces for gentler images.


How do I access and change general camera settings?

On the preview screen, tap the settings gear icon. The available options may vary depending on the shooting mode and which camera is being used.

Picture size (rear) / Picture size (front): Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory.

Video size (rear) / Video size (front): Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory.

Gesture control: Set the device to detect your palm, so you can use it to take self-portraits.

Save pictures as previewed: Invert the image to create a mirror-image of the original scene, when taking photos with the front camera.

Grid lines: Display viewfinder guides to help composition when selecting subjects.

Location tags: Attach a GPS location tag to the photo. GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions. Your location may appear on your photos when you upload them to the Internet. To avoid this, deactivate the location tag setting.

Review pictures: Set the device to show photos after capturing them.

Quick launch: Set the device to launch the camera by pressing the Home key twice quickly.


What are other camera settings available?

Voice control: Set the device to take photos or record videos with voice commands. You can say “Smile”, “Cheese”, “Capture”, or “Shoot” to take a photo. To record a video, say “Record video.”

Storage location: Select the memory location for storage.

Volume keys function: Set the device to use the Volume key to control the shutter or zoom function.

Reset settings: Reset the camera settings.


How do I view images or videos in the Gallery?

View and manage photos and videos stored in the device.

1. Tap Gallery on the Apps screen.

2. Select an image or a video.

Video files show the play icon on the preview thumbnail. To play a video, tap the play icon.

While viewing an image or video, you can:

Move to the previous screen.

Access More options.

Share the image with others.

Modify the image.

Add the image to favourites.

Delete the image.

To hide or show the menus, tap the screen.


How do I delete a single image or video from the Gallery?

Select an image or a video and tap Delete at the bottom of the screen.


How do I delete multiple images or videos from the Gallery?

1. On the Gallery main screen, tap and hold an image or a video to delete.

2. Tick the images or videos to delete.

3. Tap DELETE.


What is Smart Manager?

The Smart manager provides an overview of the status of your device’s battery, storage, RAM, and system security. You can also automatically optimise the device with one tap of your finger.


How do I use the quick optimisation feature in Smart Manager?

On the Apps screen, tap Smart Manager → CLEAN ALL. The quick optimisation feature improves device performance through the following actions:

Identifying apps that use excessive battery power and clearing some memory.

Deleting unnecessary files and closing apps running in the background.

Scanning for malware.


How do I use the individual features of Smart Manager?

On the Apps screen, tap Smart Manager and select a feature.

Battery: Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features and closing apps that are consuming an excessive amount of battery power. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.

Storage: Check the status of used and available memory capacity. You can delete unused and residual files or uninstall apps that you do not use any more.

RAM: Check the amount of available RAM. You can close background apps and reduce the amount of RAM you are using to speed up your device.

Device security: Check the device’s security status. This feature scans your device for malware.


How do I create an event in S Planner?

Manage your schedule by entering upcoming events or tasks in your planner.

1. Tap S Planner on the Apps screen.

2. Tap the plus icon or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap the plus icon.

3. Enter event details:

Enter a title.

Set a start and end date for the event.

Set an alarm.

Enter the location of the event.

Add more details.

Select a calendar to use or sync with.

Attach a map showing the location of the event.

4. Tap SAVE to save the event.


How do I create a task in S Planner?

1. Tap S Planner on the Apps screen.

2. Tap the menu icon → Tasks.

3. Enter task details and tap TODAY or TOMORROW to set a due date. To add more details, tap the details icon.

4. Tap SAVE to save the task.


How do I sync S Planner events and tasks with my accounts?

On the Apps screen, tap Settings → Accounts, select an account service, and then tap the Sync Calendar switch to sync events and tasks with the account.


How do I add accounts to sync with S Planner?

To add accounts to sync with, open the Apps screen and tap S Planner → MORE → Manage calendars → Add account. Then, select an account to sync with and sign in. When an account is added, a green circle is displayed next to the account name.


How do I start S Health?

S Health helps you manage your wellness and fitness. Set fitness goals, check your progress, and keep track of your overall wellness and fitness. When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the setup.

1. Tap S Health on the Apps screen.

2. Follow the on-screen instructions to complete the setup.


How do I use S Health to monitor wellness and fitness?

You can view the key information from S Health menus and trackers to monitor your wellness and fitness. Tap S Health on the Apps screen.

TRACKERS: Monitor your activities, food intake, and body measurements.

GOALS: Set your daily fitness goals and view your progress.

PROGRAMMES: Use customisable exercise programmes.

To add trackers, goals, or programmes to the S Health screen, tap MORE → Manage items, and then select items under TRACKERS, GOALS, or PROGRAMMES tab.

To access more information about S Health functions, tap MORE → Settings → Help.


What should I know about data collection and sharing in S Health?

The purpose for data collection is limited to providing the service that you have requested, including providing additional information to enhance your wellness, sync data, data analysis and statistics or to develop and provide better services. (But if you sign in to your Samsung account from S Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes. You can delete personal data stored by S Health by using the Reset data option in the Settings menu. To delete any data you have shared with social networks or transferred to storage devices, you must delete them separately.

You may share and/or sync your data with additional Samsung services or compatible third party services that you select, as well as with any of your other connected devices. Access to S Health information by such additional services or third party devices will only be permitted with your express approval.

You assume full responsibility for the inappropriate use of data shared on social networks or transmitted to others. Use caution when sharing your personal data with others.

If the device is connected to measuring devices, verify the communication protocol to confirm proper operation. If you use a wireless connection, such as Bluetooth, the device may be affected by electronic interference from other devices. Avoid using the device near other devices that transmit radio waves.

Please read Terms and Conditions and Privacy Policy of S Health carefully before using it.


What is the intended use of S Health?

S Health is intended for fitness and wellness purposes only and is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease.


Can S Health features vary?

The available functions, features and addable applications for S Health may vary from country to country due to different local laws and regulations. You should check the features and applications available in your specific region before use.


Can S Health services change?

S Health applications and its service can be changed or discontinued without prior notice.


How do I set a wake-up command for S Voice?

You can launch S Voice using your own wake-up command. When launching S Voice for the first time, tap START and set your own wake-up command.


How do I change the S Voice wake-up command?

To change the wake-up command, open the Apps screen and tap S Voice. Then, tap the settings icon → Voice wake-up → Delete wake-up command to reset the current setting. Tap the switch, tap Set wake-up command → START, and then follow the on-screen instructions.


How do I set S Voice to launch with a wake-up command when the device is locked?

To set the device to launch S Voice using the wake-up command while the device is locked, tap the settings icon and tap the Wake up in secured lock switch to activate it.


How do I use S Voice?

1. Say the preset wake-up command.

Alternatively, on the Apps screen, tap S Voice.

When S Voice is launched, the device begins voice recognition.

This app may not be available depending on the region or service provider.

S Voice settings allow you to view examples of voice commands.


What happens after I give a voice command to S Voice?

Say a voice command. If the device recognises the command, the device will perform the corresponding action. To repeat a voice command or say a different command, tap the microphone icon.

This app will close automatically if the device is not used for a specified period.


What are some tips for better voice recognition with S Voice?

Speak clearly.

Speak in quiet places.

Do not use offensive or slang words.

Avoid speaking in dialectal accents.

The device may not recognise your commands or may perform unwanted commands depending on your surroundings or how you speak.


How do I set the language for S Voice?

On the Apps screen, tap S Voice → settings icon → Language, and then select a language.

The selected language is applied to S Voice only, not to the language displayed on the device.


How do I listen to music?

Listen to music sorted by category and customise playback settings.

Tap Music on the Apps screen.

Tap the category icon, select a category, and then select a song to play.

Tap the album image at the bottom of the screen to open the music player screen.

Music player screen functions include:

Access additional options.

Open the playlist.

Access the sound quality and effects settings.

Adjust the volume.

Change the repeat mode.

Skip to the next song. Tap and hold to fast-forward.

Pause and resume playback.

Skip to the previous song. Tap and hold to rewind.

Turn on shuffle.

Set the file as your favourite song.


How do I watch videos?

Watch videos stored in the device and customise playback settings.

Tap Video on the Apps screen.

Select a video to play.

Video playback screen functions include:

Access additional options.

Pause and resume playback.

Adjust the volume.

Switch to the pop-up video player.

Skip to the next video. Tap and hold to fast-forward.

Skip to the previous video. Tap and hold to rewind.

Change screen ratio.

Rewind or fast-forward by dragging the bar.

Drag your finger up or down on the left side of the playback screen to adjust the brightness, or drag your finger up or down on the right side of the playback screen to adjust the volume.

To rewind or fast-forward, swipe to the left or right on the playback screen.


How do I record a voice memo?

Use different recording modes for various situations. The device can convert your voice to text.

1. On the Apps screen, tap Tools → Voice Recorder.

2. Tap the record icon to start recording. Speak into the microphone.

Tap Pause to pause recording.

While recording a voice memo, tap Bookmark to insert a bookmark.

You can change the recording mode.

3. Tap the stop icon to finish recording.


How do I change the voice recording mode?

Tap the mode selection icon to select a mode from the list.

Standard: This is the normal recording mode. Voice memos recorded in this mode appear with the standard icon next to them.

Voice memo: The device records your voice and simultaneously converts it to on-screen text. For best results, keep the device near your mouth and speak loudly and clearly in a quiet place. Voice memos recorded in this mode appear with the voice memo icon next to them.

If the voice memo system language does not match the language you are speaking, the device will not recognise your voice. Before using this feature, tap the current language to set the voice memo system language.


How do I use My Files to manage files?

Access and manage various files stored in the device or in other locations, such as cloud storage services.

On the Apps screen, tap Tools → My Files.

Category: View files by category.

Local storage: View files stored in the device.

Cloud storage: View files stored in the cloud storage service.

STORAGE USAGE: View your device’s memory information.

To search for files or folders, tap SEARCH.


How do I compose a memo?

Create memos and organise them by category. On the Apps screen, tap Tools → Memo.

Tap the plus icon on the memos list and enter a memo. While composing a memo, use the following options:

Category: Create or set a category.

Image: Insert images.

Voice: Make a voice recording to insert.

Tasks: Add tick boxes at the beginning of each row to create a list of tasks.

To save the memo, tap SAVE.

To edit a memo, tap a memo, and then tap the content of the memo.


How do I search for memos?

Tap SEARCH on the memos list and enter a keyword to search for memos that include the keyword.


How do I set an alarm?

On the Apps screen, tap Clock → Alarm.

Set an alarm time and tap SAVE.

To open the keypad to enter an alarm time, tap KEYPAD.

To set an alarm with various alarm options, tap OPTIONS, set alarm options, and then tap SAVE.

To activate or deactivate alarms, tap the clock icon next to the alarm in the alarms list.


How do I stop an alarm?

Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap SNOOZE to repeat the alarm after a specified length of time.


How do I delete an alarm?

Tap X on an alarm in the list of alarms.


How do I create a world clock?

On the Apps screen, tap Clock → World clock. Enter a city name or select a city from the globe, and then tap the plus icon.


How do I delete a world clock?

Tap X on a clock.


How do I use the Stopwatch?

1. On the Apps screen, tap Clock → Stopwatch.

2. Tap START to time an event.

To record lap times while timing an event, tap LAP.

3. Tap STOP to stop timing.

To restart the timing, tap RESUME.

To clear lap times, tap RESET.


How do I use the Timer?

1. On the Apps screen, tap Clock → Timer.

2. Set the duration, and then tap START.

To open the keypad to enter the duration, tap KEYPAD.

3. Tap DISMISS when the timer goes off.


How do I use the Calculator?

Perform simple or complex calculations. Tap Calculator on the Apps screen.

Rotate the device to landscape orientation to display the scientific calculator. If Screen rotation is disabled, open the notification panel and tap Screen rotation to activate it.

To see the calculation history, tap HISTORY. To close the calculation history panel, tap KEYPAD.

To clear the history, tap HISTORY → CLEAR HISTORY.


How do I listen to the FM radio?

Tap Radio on the Apps screen. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time.

Tap the power icon to turn on the FM radio. Select the radio station you want from the stations list and tap the return icon to return to the FM radio screen.

FM Radio screen functions:

Scan and save available stations automatically.

Record a song from the FM radio.

Access additional options.

Enter radio station frequency manually.

Add the current radio station to the favourites list.

Fine-tune the frequency.

Turn the FM radio on or off.

Search for an available radio station.

View the list of available stations.


How do I scan for radio stations?

Tap Radio on the Apps screen. Tap SCAN, and then select a scan option. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list and tap the return icon to return to the FM radio screen.


What should I know about Google apps?

Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. Some apps may not be available or may be labelled differently depending on the region or service provider.


What is Chrome used for?

Search for information and browse webpages.


What is Gmail used for?

Send or receive emails via the Google Mail service.


What is Maps used for?

Find your location on the map, search for locations, and view location information for various places.


What is Play Music used for?

Discover, listen to, and share music on your device.


What is Play Movies & TV used for?

Watch videos stored on your device and download various content to watch from Play Store.


What is Drive used for?

Store your content on the cloud, access it from anywhere, and share it with others.


What is YouTube used for?

Watch or create videos and share them with others.


What are Google Photos used for?

Search for, manage, and edit all your photos and videos from various sources in one place.


What is Hangouts used for?

Chat with your friends individually or in groups and use images, emoticons, and video calls while you are chatting.


What is the Google app used for?

Search quickly for items on the Internet or your device.


What is Google Voice Search used for?

Search quickly for items by saying a keyword or phrase.


What are Google Settings used for?

Configure settings for some features provided by Google.


How do I access and use Settings?

Customise settings for functions and apps. You can make your device more personalised by configuring various setting options. On the Apps screen, tap Settings.

To search for settings by entering keywords, tap SEARCH.

To edit the list of frequently used settings, tap EDIT. Then, tick items to add or deselect items to remove.


How do I connect to a Wi-Fi network?

Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices.

Your device uses a non-harmonised frequency and is intended for use in all European countries. The WLAN can be operated in the EU without restriction indoors, but cannot be operated outdoors.

Turn off Wi-Fi to save the battery when not in use.

1. On the Settings screen, tap Wi-Fi, and then tap the switch to activate it.

2. Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon.

3. Tap CONNECT.

Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device connecting to the network automatically, select it from the list of networks and tap FORGET.


How do I use Wi-Fi Direct to connect devices?

Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point.

1. On the Settings screen, tap Wi-Fi, and then tap the switch to activate it.

2. Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.

3. Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connections request.


How do I send data (e.g., an image) using Wi-Fi Direct?

You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device.

1. Tap Gallery on the Apps screen.

2. Select an image.

3. Tap Share → Wi-Fi Direct, select a device to transfer the image to, and then tap SHARE.

4. Accept the Wi-Fi Direct connection request on the other device. If the devices are already connected, the image will be sent to the other device without the connection request procedure.


How do I end a Wi-Fi Direct connection?

1. Tap Wi-Fi on the Settings screen.

2. Tap Wi-Fi Direct. The device displays the connected devices in the list.

3. Tap the device name to disconnect the devices.


What should I know before using Bluetooth?

Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.

Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth.

Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced.

Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device.

Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature.


How do I pair my device with other Bluetooth devices?

1. On the Settings screen, tap Bluetooth, and then tap the switch to activate it. The detected devices are listed.

2. Select a device to pair with. If your device has paired with the device before, tap the device name without confirming the auto-generated passkey. If the device you want to pair with is not in the list, request that the device turns on its visibility option. Refer to the other device’s user manuals.

Your device is visible to other devices while the Bluetooth settings screen is open.

3. Accept the Bluetooth connection request on your device to confirm. The devices will be connected when the other device accepts the Bluetooth connection request.


How do I send data (e.g., an image) using Bluetooth?

Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device.

1. Tap Gallery on the Apps screen.

2. Select an image.

3. Tap Share → Bluetooth, and then select a device to transfer the image to. If the device you want to pair with is not in the list, request that the device turns on its visibility option.

4. Accept the Bluetooth connection request on the other device.


How do I unpair Bluetooth devices?

1. Tap Bluetooth on the Settings screen. The device displays the paired devices in the list.

2. Tap the settings icon next to the device name to unpair.

3. Tap Unpair.


How do I activate Flight mode?

This disables all wireless functions on your device. You can use only non-network services. On the Settings screen, tap Flight mode.


What are the mobile hotspot and tethering options available?

Use the device as a mobile hotspot to share the device’s mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Mobile hotspot and tethering. You may incur additional charges when using this feature.

Mobile hotspot: Use the mobile hotspot to share the device’s mobile data connection with computers or other devices.

Bluetooth tethering: Use Bluetooth tethering to share the device’s mobile data connection with computers or other devices via Bluetooth.

USB tethering: Use USB tethering to share the device’s mobile data connection with a computer via USB. When connected to a computer, the device is used as a wireless modem for the computer.


How do I use the mobile hotspot feature?

Use your device as a mobile hotspot to share your device’s mobile data connection with other devices.

1. On the Settings screen, tap Mobile hotspot and tethering → Mobile hotspot.

2. Tap the switch to activate it. The hotspot icon appears on the status bar. Other devices can find your device in the Wi-Fi networks list.

To set a password for the mobile hotspot, tap MORE → Configure Mobile hotspot and select the level of security. Then, enter a password and tap SAVE.

3. On the other device’s screen, search for and select your device from the Wi-Fi networks list.

4. On the connected device, use the device’s mobile data connection to access the Internet.


How do I manage data usage settings?

Keep track of your data usage amount and customise the settings for the limitation. On the Settings screen, tap Data usage.

Mobile data: Set the device to use data connections on any mobile network.

Set mobile data limit: Set a limit for mobile data usage.

To change the monthly reset date for the monitoring period, tap the menu icon → Change cycle.


How do I limit mobile data usage?

1. On the Settings screen, tap Data usage and tap the Set mobile data limit switch to activate it.

2. Drag the limit adjustment bar upwards or downwards to set the limit.

3. Drag the warning adjustment bar upwards or downwards to set a data usage alert level. The device will alert you when the warning level is reached.


How do I configure mobile network settings?

Configure your mobile network settings. On the Settings screen, tap Mobile networks.

Data roaming: Set the device to use data connections when you are roaming.

Access Point Names: Set up access point names (APNs).

Network mode: Select a network type.

Network operators: Search for available networks and manually register a network.


What is NFC and payment used for?

Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps.

The device contains a built-in NFC antenna. Handle the device carefully to avoid damaging the NFC antenna.


How do I use the NFC feature to read tags or send images/contacts?

Use the NFC feature to send images or contacts to other devices, and read product information from NFC tags. If you insert a SIM or USIM card that has a payment feature, you can use the device to make payments conveniently.

1. On the Settings screen, tap NFC and payment, and then tap the switch to activate it.

2. Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears.

Ensure that the device’s screen is unlocked. Otherwise, the device will not read NFC tags or receive data.


How do I make payments using the NFC feature?

Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider.

1. On the Settings screen, tap NFC and payment, and then tap the switch to activate it.

2. Touch the NFC antenna area on the back of your device to the NFC card reader.

To set the default payment app, open the settings screen and tap NFC and payment → Tap & Pay, and then select an app. The payment services list may not include all available payment apps.


How do I send data using Android Beam with NFC?

Allow data exchange when your device’s NFC antenna touches the other device’s NFC antenna.

1. On the Settings screen, tap NFC and payment, and then tap the switch to activate it.

2. Tap Android Beam and tap the switch to activate it.

3. Select an item and touch the other device’s NFC antenna to your device’s NFC antenna.

4. When Touch to beam. appears on the screen, tap your device’s screen to send the item.

If both devices try to send data simultaneously, the file transfer may fail.


What options are available under More connection settings?

Customise settings to control other features. On the Settings screen, tap More connection settings.

Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.

MirrorLink: Use the MirrorLink feature to control your device’s MirrorLink apps on the vehicle’s head unit monitor.

Download booster: Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously.

VPN: Set up and connect to virtual private networks (VPNs).

Default messaging app: Select the default app to use for messaging.


How do I add printer plug-ins for printing?

Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device.

Add printer plug-ins for printers you want to connect the device to.

1. On the Settings screen, tap More connection settings → Printing.

2. Select a printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device.

To add printers manually, tap MORE → Add printer → ADD PRINTER.

To change print settings, tap MORE → Printing settings.


How do I print content like images or documents?

While viewing content, such as images or documents, tap Share → Print → All printers, and then select a printer.


How do I connect my device to a vehicle via MirrorLink?

Connect your device to a vehicle to control your device’s MirrorLink apps on the vehicle’s head unit monitor. On the Settings screen, tap More connection settings → MirrorLink. Your device is compatible with vehicles that support MirrorLink version 1.1 or higher.

When using this feature for the first time, connect the device to a Wi-Fi or mobile network.

1. Pair your device with a vehicle via Bluetooth.

2. Connect your device to the vehicle using a USB cable. When they are connected, access your device’s MirrorLink apps on the head unit monitor.


How do I end the MirrorLink connection?

Unplug the USB cable from your device and the vehicle.


How do I use Download booster?

Set the device to download files larger than 30 MB, faster via Wi-Fi and mobile networks simultaneously. A stronger Wi-Fi signal will provide a faster download speed. On the Settings screen, tap More connection settings → Download booster.

This feature may not be supported by some devices.

You may incur additional charges when downloading files via the mobile network.

When you download large files, the device may heat up. If the device exceeds a set temperature, the feature will turn off.

If network signals are unstable, the speed and performance of this feature may be affected.

If the Wi-Fi and mobile network connections have significantly different data transfer speeds, the device may use only the fastest connection.

This feature supports Hypertext Transmission Protocol (HTTP) 1.1 and Hypertext Transmission Protocol Secure (HTTPS). The feature cannot be used with other protocols, such as FTP.


How do I change sound and notification settings?

Change settings for various sounds on the device. On the Settings screen, tap Sounds and notifications.

Sound mode: Set the device to use sound mode or silent mode.

Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and notifications.

Ringtones and sounds: Change the ringtone and system sound settings.

Vibrations: Change the vibration settings.

Sound quality and effects: Configure additional sound settings.

Do not disturb: Set the device to mute incoming call and notification sounds, except for allowed exceptions.

Notifications on lock screen: Set whether or not to show the content of notifications on the locked screen.

App notifications: Change the notification settings for each app.

LED indicator: Set the device to turn on the LED indicator while the battery is charging, when you have notifications, or when you record voice memos.


How do I change display settings?

Change the display settings. On the Settings screen, tap Display.

Brightness: Adjust the brightness of the display.

Font: Change the font size and type.

Screen timeout: Set the length of time the device waits before turning off the display’s backlight.

Smart stay: Set the device to prevent the display backlight from turning off while you are looking at the display.

Screen mode: Change the screen mode to adjust the display’s colour and contrast.

Daydream: Set the device to launch a screensaver when the device is charging.


How do I activate and configure motion and gesture settings?

Activate the motion recognition feature and change the settings that control motion recognition on your device. On the Settings screen, tap Motions and gestures. Excessive shaking or impact on the device may result in unintended inputs. Control motions properly.

Direct call: Set the device to make a voice call by picking up and holding the device near your ear while viewing call, message, or contact details.

Smart alert: Set the device to alert you if you have missed calls or new messages when you pick up the device. This feature may not work if the screen is turned on or the device is not on a flat surface.

Mute: Set the device to mute incoming calls or alarms by using palm motions or facing the device’s screen downwards.

Palm swipe to capture: Set the device to capture a screenshot when you swipe your hand to the left or right across the screen. You can view the captured images in Gallery. It is not possible to capture a screenshot while using some apps and features.


How do I manage applications settings?

Manage the device’s apps and change their settings. On the Settings screen, tap Applications.

Application manager: View and manage the apps on your device.

Default applications: Select a default setting for using apps.

Application settings: Customise the settings for each app.


How do I change wallpaper settings?

Change the wallpaper settings for the Home screen and the locked screen. On the Settings screen, tap Wallpaper.


How do I apply themes to my device?

Apply various themes to the device to change the visual elements of the Home screen, locked screen, and icons. On the Settings screen, tap Themes. To download more themes, tap THEME STORE.


How do I change lock screen and security settings?

Change the settings for securing the device and the SIM or USIM card. On the Settings screen, tap Lock screen and security. The available options may vary depending on the screen lock method selected.

Screen lock type: Change the screen lock method.

Show information: Change settings for the items displayed on the locked screen.

Unlock effect: Select an effect that you see when you unlock the screen.

Device security: Check the device’s security status and scan the device for malware.

Find My Mobile: Activate or deactivate the Find My Mobile feature. This feature can help you locate your device if it is lost or stolen.

Unknown sources: Set the device to allow the installation of apps from unknown sources.

Other security settings: Configure additional security settings.


What options are available under Privacy and safety settings?

Change the settings for maintaining your privacy and safety. On the Settings screen, tap Privacy and safety.

Location: Change settings for location information permissions.

Report diagnostic info: Set the device to automatically send the device’s diagnostic and usage information to Samsung.

Send SOS messages: Set the device to send help messages by pressing the Power key three times. You can also send sound recordings along with the message to the recipients.


How do I set up and send SOS messages?

In an emergency situation, quickly press the Power key three times. The device sends messages to your primary contacts. The messages include your location information.

1. On the Settings screen, tap Privacy and safety → Send SOS messages, and then tap the switch to activate it.

2. Follow the on-screen instructions to add primary contacts if you have not already done so.

To send help messages with audio recordings or photos, tap the Attach audio recording switch to activate it.


How do I add primary contacts for SOS messages?

On the Settings screen, tap Privacy and safety → Send SOS messages → Send messages to → ADD. Tap Create contact and enter contact information or tap Select from contacts to add an existing contact as a primary contact.


How do I switch to Easy mode?

Easy mode provides an easier user experience by using a simpler layout and bigger icons on the Home screen.

1. On the Settings screen, tap Easy mode → Easy mode.

2. Select apps under Easy applications to apply a simpler layout.

3. Tap DONE.


How do I return to standard mode from Easy mode?

Swipe to the left on the Home screen and tap Settings → Easy mode → Standard mode → DONE.


How do I manage shortcuts in Easy mode?

To add a shortcut to an app to the Home screen, swipe to the left, tap the plus icon, and then select an app.

To add a shortcut to a contact on the Home screen, swipe to the right and tap the add contact icon.

To delete a shortcut from the Home screen, tap EDIT and select an app or contact with the minus icon.


How do I configure Accessibility settings?

Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility.

Vision: Customise the settings to improve accessibility for visually impaired users.

Hearing: Customise the settings to improve accessibility for users with hearing impairment.

Dexterity and interaction: Customise the settings to improve accessibility for users who have reduced dexterity.

Direction lock: Change the directional combination settings for unlocking the screen.

Direct access: Set the device to open selected accessibility menus when you press the Home key three times quickly.

Notification reminder: Set the device to alert you to notifications that you have not checked at the interval.

Answering and ending calls: Change the method of answering or ending calls.

Single tap mode: Set the device to control incoming calls or notifications by tapping the button instead of dragging it.

Manage accessibility: Export or import the accessibility settings to share them with other devices.

Services: View accessibility services installed on the device.


How do I add accounts (e.g., Google, Samsung) to my device?

Some apps used on your device require a registered account. Create accounts to have the best experience with your device.

1. On the Settings screen, tap Accounts → Add account.

2. Select an account service.

3. Follow the on-screen instructions to complete the account setup.

To sync content with your accounts, select an account and select items to sync.


How do I register a Samsung account?

You need a Samsung account when using some Samsung apps. You can back up or restore data saved in the device to your Samsung account. Register your Samsung account to the device to conveniently use Samsung services.

1. On the Settings screen, tap Accounts → Add account.

2. Tap Samsung account.

3. Follow the on-screen instructions to complete the account setup.

Once your Samsung account has been registered, you can use apps requiring your Samsung account without the sign in procedure.


How do I remove accounts from my device?

On the Settings screen, tap Accounts, select an account name, select the account to remove, and then tap MORE → Remove account.


How do I manage backup and reset settings?

Change the settings for managing settings and data. On the Settings screen, tap Backup and reset.

Back up my data (Samsung): Back up your personal information and app data to the Samsung server. You can also set the device to automatically back up data.

Restore (Samsung): Restore previously backed up personal information and app data from your Samsung account.

Storage usage (Samsung): View storage information for your Samsung account.

Backup account (Google): Set up or edit your Google backup account.

Back up my data (Google): Set the device to back up settings and app data to the Google server.

Automatic restore (Google): Set the device to automatically restore settings and app data from the Google server when apps are reinstalled.

Factory data reset: Reset settings to the factory default values and delete all data.


How do I change language and input settings?

Change the settings for text input. Some options may not be available depending on the selected language. On the Settings screen, tap Language and input.

Language: Select a display language for all menus and apps.

Default keyboard: Select a default keyboard type for text input.

Samsung keyboard: Change the Samsung keyboard settings.

Google voice typing: Change the voice input settings.

Voice input: Select a default voice input service. You can also change settings for each service.

Text-to-speech options: Change the text-to-speech settings.

Pointer speed: Adjust the pointer speed for the mouse or trackpad connected to your device.


How do I view battery information and change power saving options?

View battery power information and change power saving options. On the Settings screen, tap Battery. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.

BATTERY USAGE: View the amount of battery power consumed by your device.

Power saving mode: Activate power-saving mode and change the settings for power-saving mode.

Ultra power saving mode: Extend standby time and reduce battery consumption by displaying a simpler layout and allowing limited access to an app.

Abnormal battery usage: View a list of apps that are consuming an excessive amount of battery power.

Show power on status bar: Set the device to display the remaining battery life.


How do I view storage information for my device?

View memory information for your device. On the Settings screen, tap Storage.

The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory. The available capacity may change when you update the device.


How do I change date and time settings?

Access and alter the following settings to control how the device displays the time and date. On the Settings screen, tap Date and time. If the battery remains fully discharged or removed from the device, the time and date is reset.

Automatic date and time: Automatically update the time and date when moving across time zones.

Automatic time zone: Set the device to receive time zone information from the network when you move across time zones.

Set date: Set the current date manually.

Set time: Set the current time manually.

Select time zone: Set the home time zone.

Use 24-hour format: Display time in 24-hour format.


How do I access the User manual?

View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual.


What can I do in the ‘About device’ settings?

Access device information, edit the device name, or update device software. On the Settings screen, tap About device.


What should I do if my device prompts me to enter a Password, PIN, PUK, or PIN2?

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Password: When the device lock feature is enabled, you must enter the password you set for the device.

PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.


What should I do if my device displays network or service error messages?

When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

You cannot access some options without a subscription. For more information, contact your service provider.


What should I do if my device does not turn on?

When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

The battery may not be inserted properly. Insert the battery again.

Wipe both gold-coloured contacts and insert the battery again.


What should I do if the touchscreen responds slowly or improperly?

If you attach a protective cover or optional accessories to the touchscreen, the touchscreen may not function properly.

If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction.

The touchscreen may malfunction in humid conditions or when exposed to water.

Restart your device to clear any temporary software bugs.

Ensure that your device software is updated to the latest version.


What should I do if my device freezes or has fatal errors?

If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key and the Volume key down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE EVERYTHING. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.


What should I do if calls are not connected?

Ensure that you have accessed the right cellular network.

Ensure that you have not set call barring for the phone number you are dialling.

Ensure that you have not set call barring for the incoming phone number.


What should I do if others cannot hear me speaking on a call?

Ensure that you are not covering the built-in microphone.

Ensure that the microphone is close to your mouth.

If using a headset, ensure that it is properly connected.


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