MITEL MIVOICE OFFICE 400 (01) PDF MANUAL

Download the MiVoice Office 400 documents from the internet:

• http://www.mitel.com/docfinder or from http://edocs.mitel.com

Before you begin with the installation of the MiVoice Office 400 communication server:

• Check that the delivery is complete and undamaged. Notify your supplier immediately of any defects; do not install or put into operation any components that may be defective.
• Check that you have all the relevant user documents at your disposal.
• Configure this product with only the assemblies specified and in the locations stated in the user documentation.
• During the installation follow the installation instructions for your MiVoice Office 400 product in the sequence that is given and observe to the safety warnings they contain.

During operation the communication system records and stores user data (e.g. call data, contacts, voice messages, etc.). Protect this data from unauthorized access by using restrictive access control:

• For remote management use SRM (Secure IP Remote Management) or set up the IP network in such a way that from the outside only authorized persons have access to the IP addresses of the MiVoice Office 400 products.
• Restrict the number of user accounts to the minimum necessary and assign to the user accounts only those authorization profiles that are actually required.
• Instruct system assistants to open the remote maintenance access to the communication server only for the amount of time needed for access.
• Instruct users with access rights to change their passwords on a regular basis and keep them under lock and key.

Inform your customers that these features can only be used in compliance with national data protection provisions.

Unencrypted phone calls made on the IP network can be recorded and played back by anyone with the right resources:

• Use encrypted voice transmission (Secure VoIP) whenever possible.
• For WAN links used for transmitting calls from IP or SIP phones, use as a matter of preference either the customer’s own dedicated leased lines or with VPN encrypted connection paths.

General requirements:

• You need a Windows OS computer with internet access and credentials to login to Mitel Connect.
• If you plan to address the communication server with a static IP address (recommended) you may obtain it from your IT administrator.
• In order to allocate your IP and SIP phones to the communication server, DHCP service should be available in your subnet. (Your communication server has an integrated DHCP server as well, however it is switched off as per default.)
• If you plan to set up a SIP trunk, you need a SIP account by a SIP provider of your choice.

Required Accesses, you need a partner login to access them:

Required Tools

• Torx screwdriver T10 and T20
• Phillips screwdriver size #1

Set up your MiVoice Office 400 project in Mitel CPQ first. As a result, you will obtain a list of needed components, a slot usage layout, a DSP configuration table and a licence overview.

Mitel CPQ is designed to support you with the different activities in the sales and ordering process. It is a web-based application for online usage. You can access the application through the Mitel Connect Portal [2].

Save the component list either as Microsoft Excel or Word file and place an order with your Mitel reseller.

Before you start, download the documents and applications from the proprietary Mitel sites.

Proceed as follows to organize all downloads in a common folder:

1. Download the Documentation set from the Mitel document portal [1], double-click the file and follow the installation wizard steps.
2. Choose My Documents or another suitable target directory and install the Documentation set. A folder named Mitel is created automatically.
3. If your Mitel SMB Controller does not have internet access, download the latest MiVoice Office 400 application software (e.g. “mivo400-8923a0-r3.lib32_aarch64_ilp32.rpm”) and the SMB Controller system software (e.g. “Mitel-SMBC_Management-1.1.9.1_Helium.zip”) from [2] into the folder named Mitel.
4. Download the latest System Search application from [2] into the folder named Mitel. The application needs no installation and can be executed by a double click.

The SMB Controller has a build in mainboard with a stacked CPU module ready to use as a basic system. All other equipment is optional.

• Before you begin, read the product information and safety instructions carefully.
• To prevent ESD damage to the components, always touch the earthed metal case of the communication server before carrying out work inside the housing. This also applies to handling interface cards, processor cards, and system modules that are not packed inside the ESD protective wrapping.

1. Ensure that the communication server is disconnected from the power supply.
2. Remove the housing cover.
3. Connect the earthing wire on the ground terminal of the bottom plate.
4. Assemble interface cards (if any):
• Fit interface cards into the IC1…IC4 slots.
• Fit the corresponding wiring adapters into the WA1…WA4 sockets. Consider the imprint on the adapters for the plug-in orientation.
5. Assemble DSP modules if any:
• Fit the DSP modules into the corresponding slot on the mainboard.
• A maximum of three DSP modules can be stacked.
6. Fit the housing cover.
7. Connect the LAN cable to the Eth0 LAN interface on the front panel.

   It is important to use the Eth0 interface, as the other LAN interfaces wont work.

8. Connect the power adapter to the socket on the front panel and to the power supply (100…240 VAC / 48…62 Hz).

   When the start-up is finished the SMB Controller runs in normal operating mode. The PWR LED lights up (green) and the SYS LED is blinking slowly (green). DHCP is switched on by default. Note that the MiVoice Office 400 application is not loaded yet.

Search for the communication server in the IP network

1. Connect your computer to the IP network ensuring that your computer is in the same subnet as the SMB Controller.
2. Start an IP scanner application (e.g. the FREEWARE “Advanced IP Scanner”) in order to locate the SMB Controller in the IP network. Find your SMB Controller in the list with the help of the MAC address. The MAC address is written on a label, stuck on the CPU module (format: 08000F – XXXXXX).
   • Hint: The entry of SMB Controller in the column Manufacturer is MITEL CORPORATION.
   • If your SMB Controller is not listed, your computer is in another subnet. If it’s not possible to connect the IP network in the same subnet, connect your computer either directly or via a switch with the SMB Controller.

1. Open a browser window and enter the found IP address of your SMB Controller including the port 8080 (Example: http:\\10.100.98.11:8080). The SMB Controller Manager entry page is opened in your web browser.
2. Log in with the default user name (admin) and the default password (admin).
   • You are asked to change the password.
   • After confirmation of the new password the system information view of the SMB Controller Manager is opened.
3. Navigate to the Configuration – IP network view.
4. Click on Eth0 and activate the radio button Static in the IPv4 address part.
5. Enter a static IP address, the corresponding subnet mask and the IP gateway address. Although you could use DHCP, we recommend addressing the SMB Controller with a static IP address. Click Apply.
6. Enter the new IP address of your SMB Controller in the browser window including the port 8080 (Example: http:\\10.100.98.50:8080).
7. Log in with the user name admin and your new password.

If there is already a MiVoice Office 400 application software installed, it might be necessary to install a new version of the same, after an update of the SMB Controller system software.

1. Navigate to the view Configuration – Software – System Software and agree to the EULA.
2. If your SMB Controller has internet access, click Firmware server… to see a list of available system software (e.g. “Mitel-SMBC_Management-1.1.9.1_Helium.zip”). Then click Upload on the line of the system software you want to upload. If your SMB Controller has no internet access, click Browse… and select the system software you have downloaded already. Then click Open. The upload begins. You can view the progress with a progress indicator.
   • After the upload is finished successfully, the name of the file is added to the system software file list.
3. Click Install on the line of the uploaded system software.
   • The installation begins. You can view the progress with a progress indicator.
   • Once the installation is finished successfully, a restart of the SMB Controller is executed automatically.
   • As soon as the SMB Controller reaches the normal mode (SYS LED is blinking slowly green) you can log in again.

Usually this step is only necessary for new installations but may also be necessary after an update of the SMB Controller system software. Be sure to save the MiVoice Office 400 configuration data if there was already a MiVoice Office 400 application software installed.

1. Navigate to the view Configuration – Software – Applications and agree to the EULA.
2. If your SMB Controller has internet access, click Download server… to see a list of available application software (e.g. “mivo400-8923a0-r3.lib32_aarch64_ilp32.rpm”). Then Click Upload on the line of the application software you want to upload. If your SMB Controller has no internet access, click Browse… and select the application software you have downloaded already. Then click Open.
   • The upload begins. You can view the progress with a progress indicator.
   • After the upload is finished successfully, the MiVoice Office 400 application is added to the application file list.
3. Click Install on the line of the uploaded application.
   • The installation begins. You can view the progress with a progress indicator.
   • After the upload is finished successfully, wait a few minutes until the application is up and running.
   • The MiVoice Office 400 communication server is now ready for further initialization and configuration steps.

1. Open a browser window and enter the IP address of your SMBC communication server without the port (Example: http:\\10.100.98.50). WebAdmin opens in your web browser and shows the Sales channel selector view.
2. Select your sales channel.
   • You must select the correct Sales channel as it is mapped to the licence code.
3. Click Next. A first start is executed to set the sales channel and the country specific settings. The Software update view is displayed. As you already have loaded the newest MiVoice Office 400 application software with the SMB Controller Manager you can skip this step.
4. Click Next. The Upload audio guides view is displayed. The communications server uses spoken text for several purposes like voice mail, presence information or auto attendant. These texts are stored in audio files. You can download audio guide languages through the menu Localize in System Search and then upload them to the communication server in this view.
   • If your communication server has Internet access, you can choose to skip this step, because you can download the audio guide languages later from a Mitel FTP server through the Localization.
5. Click Next. The First access view displays, prompting you to change the default password of the administrator account, to choose the System language, and to enter a Site name.
6. Click Next. The first page of the WebAdmin Setup wizard opens.

If you need help while going through the steps of the wizard, click Help in the upper right of the Setup wizard. A new help window appears. You can leave the help window open, while going through the steps.

1. On the first page of the Setup wizard, you register or activate the communication server by uploading a valid Licence file.
   • Copy the Equipment ID (EID) to the clipboard.
   • In a new browser window, log in to the Mitel Connect portal [2] and open the Licences & Services section.
   • Option 1: If you have a voucher, enter the voucher number in the Voucher edit field, click Register Voucher and follow the instructions. You need to enter the Equipment ID (EID) during the procedure. On completing the procedure, you will obtain a Licence file.
   • Option 2: If you have no voucher, enter the Equipment ID (EID) in the Activate product edit field, click Activate product and follow the instructions. On completing the procedure, you will obtain a Licence file.
   • Upload the Licence file in the WebAdmin Setup wizard. Your communication system is now registered and activated. The new licences are enabled. You can see them on the licence overview page.
     • If you do not activate the communication server, it will switch to a restricted operating mode after four hours.
2. Click Apply and Next. The second page, Setting up the IP addressing, opens. Set the Gateway address and a Primary DNS server.
   • If you do not set these parameters, you cannot load audio guides or update Mitel SIP phone strings from the Mitel download server.
3. Click Apply and Next. The third page, Configuring media resources, opens. On this page, the system proposes to configure the DSP resources automatically. You can use this configuration to begin with. You can always change the DSP settings under Configuration – System – Media resources. Check the options for FoIP and DECT resources, if applicable.
4. Click Apply and Next. The fourth page, Setting up the numbering plan, opens. This page displays the predefined call numbers of the internal numbering plan. You can edit or delete these numbers.
5. Click Apply and Next. The fifth page, Setting up SIP providers, opens. This page allows you to set up a SIP provider profile or import a predefined SIP provider profile from an XML file. If your communication system will not be connected to the public network through a SIP provider, skip this step.
6. Click Apply and Next. The sixth page, Setting up users, terminals and DDIs(DIDs), opens. On this page, you set up users, terminals and DDIs(DIDs).
7. Click Apply and Next. The seventh page, Setting up the auto attendant, opens. This page allows you to set up an auto attendant, if needed. The auto attendant enables you to specify, what options are offered to a caller while greeting the caller. The caller can select any of the options by dialing a single digit.
8. Click Apply and Next. This completes the setup. Click Restart for the configurations to take effect.

As you allocated phones to users in step 6 of the Setup wizard, the data instances for the phones have been automatically created. In this part of the procedure, for registering the phones, you pair the data instances with the physical phones.

• Mitel SIP phones get their time and date from an NTP server. To ensure this, enable the NTP service in System / General and enter the IP address of the NTP server.

Register a Mitel SIP Phone

1. Go to Terminals / Standard terminals in WebAdmin and click the phone you want to register with the communication server. The automatically generated SIP credentials and registration credentials (Registration user name and Registration password) of the phone are displayed. You will need to provide the registration credentials later to register the phone.
2. Add one or more expansion key modules to the phone, if available.
3. Connect the phone to the IP network and to the power supply by using the optional power adapter. If your IP network supports PoE, no power adapter is required.
4. Restart the phone. The phone searches for the communication server. If more than one communication server is available, the phone lists them in the format .
   • You will find the MAC address of your communication server in IP network / IP addressing of WebAdmin.
5. Choose your communication server from the list, and when prompted, enter the Registration user name and the Registration password. The phone registers with the communication server. If a new phone software is available, the phone automatically updates and restarts.

Register a MiVoice 5300 IP System Phone

1. Add one ore more expansion key module(s) to the phone.
2. Connect the phone to the IP network and to the power supply using the optional power adapter. If your IP network supports PoE, no power adapter is required.
3. On the phone, keep the C-key pressed down to access the local Administration menu.
4. Set the static IP address of the communication server (Administration I PBX settings I PBX address). To change the settings you have to enter the administrator password first (default = 0000).
5. Restart the phone and enter the call number of the user you want to allocate to this phone as Registration code.
   • The phone registers on the communication server. If a new phone software is available, it is automatically updated and the phone restarts again.

Connect the digital system phones MiVoice 5300

1. Add one ore more expansion key module(s) to the phones.
2. Connect the phones to the DSI interfaces on the front panel. Connect the phones in the same order as you have set them up in the previous chapter and start with the lowest port number.
3. The phones are registered and allocated to their phone data instance in the communication server. If you keep the suggested order, the phone type matches with the configured terminal type. You can fix a terminal mismatch in the WebAdmin terminal view.

Test your configuration

Now you are able to make internal calls between the phones you connected to your communication server. Do some calling tests between the different phone types and check the audio. In the documentation set you will find the user’s guides to your phones.

1. Using the drill template or the instructions on the drill plan to mark out the three drill holes. Make sure you observe the minimum distances to other objects, walls or ceilings as shown in Fig. 12 and Fig. 13.
2. Drill the three dowel holes.
3. Insert the dowel plugs.
4. Screw in the two shorter upper dowel screws (position A or B). Observe the distance between the screw heads and the wall as shown in Fig. 14.
5. Shut down the communication server (see “Shut-down mode”, page 201) and dis- connect it from the power supply.
6. Remove the housing cover.
7. Connect the earthing (see “Connecting the earthing wire”).
8. Suspend the housing of the communication server onto the screws.
9. To secure the communication server screw in the long lower dowel screw (position C).
10. Fit the housing cover.
11. Secure the snap-on tag to the front panel or to a suitable position on the housing cover. The holes in the housing cover are spaced in such a way that the snap-on tag can be secured both lengthways and crossways.
12. Reconnect the communication server to the power supply.

1. Pull off the screw covers on the left and right of the front panel.
2. Secure the mounting plates to the communication server using the M4 screws. Make sure the front panel and the mounting plate are aligned.
3. Shut down the communication server (see “Shut-down mode”) and dis-connect it from the power supply.
4. Remove the housing cover.
5. Connect the earthing (see “Connecting the earthing wire”).
6. Fit the housing cover.
7. Secure the cage nuts in the appropriate positions in the rack’s fastening rails (see Fig. 16).
8. Secure the communication server to the rack’s fastening rails using the M6 screws, the plastic washers and the cage nuts.
9. Fasten the snap-on tag to the front panel.
10. Reconnect the communication server to the power supply.

1. Pull off the screw covers on the left and right of the front panel.
2. Use the M4 screws of the cable cover set to secure the brackets for the cable cover to the communication server.
3. Fit the cable cover over the brackets from above until they are felt to engage.

Interface cards are fitted to slots IC1…IC4.

CAUTION! Be sure to observe the “Safety regulations”.

1. Shut down the communication server and disconnect it from the power supply.
2. Remove the housing cover.
3. Place the interface card at a slight angle into the required slot. Make sure the angled side of the interface card is facing backwards (i.e. it must not project over the wiring adapter slots).
4. Carefully press the interface card downwards until the two lateral metal clamps engage.
5. Fit the corresponding wiring adapter into the appropriate wiring adapter slot WA1…WA4.
6. Fit the housing cover.
7. Reconnect the communication server to the power supply.

¹⁾The wiring adapter is not part of the equipment supplied with this interface card and must be ordered separately.

²⁾ Must not be used in USA/Canada.

³⁾ Not yet supported with Release 6.0.

DSP modules belong to the category of system modules and are fitted to the DSP slot. Three DSP modules are stackable.

CAUTION! Be sure to observe the “Safety regulations”.

1. Shut down the communication server and disconnect it from the power supply.
2. Remove the housing cover.
3. Remove the fastening screw from the DSP module slot.
4. Instead of the fastening screw, screw in the spacer sleeve enclosed with the module.
5. Place the module on the DSP slot (or onto a module already fitted in that slot) and press down evenly on both connectors as far as the stop.
6. Secure the module with the fastening screw.
7. Fit the housing cover.
8. Reconnect the communication server to the power supply.

• The interface cards can be used in all the card slots IC1…IC4.
• DSP modules are stackable and are fitted to the same DSP slot using spacer sleeves.
• The interfaces are enabled sequentially when the communication server is started up. The following rules apply:
  • The number of interfaces actually enabled is determined in each case by the system capacity. If a limit value is reached, all the interface cards or all the interfaces of the last card may not be enabled.
  • The interfaces are enabled in accordance with their designation, starting with the lower designations. This means that the terminal interfaces on the mainboard are always enabled before those on the interface cards.

• Connection via main distribution board.
• Connection to a universal building cable installation (UBC).

A port address is always of the type x.y. (x is the number of the card slot, and y, the port number.)

The slot numbering begins with 0 (=mainboard) and ends with 4 (=IC4)

With BRI-S interface and DSI interface addresses, the terminal selection digit (TSD) is relevant, in addition to the slot and port numbers. This is always -1 in analogue terminal interfaces.

¹⁾ Other designations are also possible on the NT1 such as: “S2m ab” instead of “TxA/TxB” and “S2m an” instead of “RxA/RxB”.

¹⁾ Assumptions: System phones: In hands-free mode, loudspeaker on maximum volume, all LEDs lit MiVoice 5380: Backlighting with maximum brightness Expansion key modules: All LEDs lit Radio units: Active call connection on all channels

²⁾ Although no longer available, the phone is still supported.

³⁾ The value can increase to approx. 600 mW if the power available at the DSI-AD2 bus allows it.

⁴⁾ An MiVoice M535 always requires a power supply unit

⁵⁾ The value applies to radio units with hardware version “-2”. The value for hardware version “-1” is 300 mW lower.

⁶⁾ The value applies to each interface and to radio units with hardware version “-2”. The value per interface for radio units with hardware version “-1” is 150 mW lower.

Connect the radio unit to 115/230 VAC (optional) and the DSI interface. The underside of the radio units have connection points labeled Socket 1 and Socket 2, and sockets for external antennas (SB-8ANT only).

Installation distances

• X = 200: Minimum distance if the radio units are connected to the same communication server (synchronous).
• X = 2000: Minimum distance if the radio units are not connected to the same communication server (not synchronous).

Make sure the minimum distances are observed.

SB-4+

• 1 Local power supply –
• 6 Local power supply +

SB-8 / SB-8ANT

• 1 Local power supply –
• 2 b2
• 3 b1
• 4 a1
• 6 Local power supply +

SB-4+ / SB-8 / SB-8ANT

• 1 Local power supply –
• 2 Local power supply –
• 6 Local power supply +

If an SB-8 / SB-8ANT is operated on two DSI interfaces, it is recommended always to use two neighbouring ports.

Mitel Advanced Intelligent Network:
As the DECT systems of the individual nodes in an AIN do not run synchronously, the two DSI interfaces of an SB-8 / SB-8ANT must always be connected to the same node.

1. Stick the connector on the longer, straight end of the handset cord on the underside of the phone into the socket with the handset symbol until it snaps into place. Feed the cable through the strain relief and connect the other end to the handset.
2. Feed the small connector of the phone connection cable on the rear side of the phone into the socket until it snaps into place. Stick the connector on the other end into the phone cord.

The phone can detect various types of notifications (polarity reversal, high voltage and frequency shift keying (FSK). The notification type is set with the MWI switch on the underside of the phone. “0” = Off, “HV” = High voltage, “-/+” = Polarity reversal. The notification type Frequency reversal (FSK) is always active, regardless of the switch setting (Mitel 6730 Analogue only).

The MiVoice Office 400 communication servers support the following notification types (Parameter MWI mode configurable for each FXS Interface separately):

Tip for the setting polarity reversal:
Set the switch of the phone (e. g. Mitel 6730 Analogue) to the symbol “-“. If the MWI LED is blinking when a message is available and off when no message is available, the switch is set correctly. If the MWI LED is on when a message is available and blinking when no message is available the switch must be set to “+”.

Notes:

• For the notification type FSK, a new message with a small envelope is displayed on the screen of the phone Mitel 6730 Analogue. This variant is not recommended as the symbol can be easily overlooked.
• The information in this section basically applies to analogue phones Aastra 1910 and Aastra 1930 too. In these models the MWI switch is labelled on the rear side of the phone, and the switch settings for polarity reversal, with PR1 and PR2.
• The notification type Low voltage is also supported (used for other analogue phones, especially in USA and Canada).

Feed the mounting feet into the corresponding cut-outs on the underside of the phone until they engage. 4 different set-up angles are possible, by choosing the cut-outs and turning the set-up feet.

1. Place the supplied drilling template for wall mounting on the wall position you want and mark the positions for the mounting screws. Depending on the type of wall, you may need some dowel plugs. Screws and dowel plugs are part of the delivery.
2. Put the telephone with the mounting openings over the heads of the wall screws and pull the phone downwards to stop it.
3. On the cradle is a small clamp which is flush with the cradle surface. Push it up with a small flat head screwdriver and remove it from the phone.
4. With the cleat arm towards you and the flat side of the clamp towards the phone turn the clamp 180° and push it again into the cut-out in the phone cradle. Press in the clamp till it is flush with the surface and only the feet of the clamp are protruding.

Configure the keys on analogue phones Mitel 6700 Analogue in the WebAdmin terminal configuration. The phone must be connected during configuration so the key configuration can be stored on the phone immediately. If not, you can load the key configuration on the phone after connecting the phone, by clicking Update key configuration on phone.

To load the key configuration on all connected Mitel 6700 Analogue series phones, click Update key configuration for all Mitel 6700 Analogue phones.

To load the key configuration stored in the WebAdmin from the connected phone, dial the function code *#53.

1. Remove the cover with the logo on top of the control panel by pressing down slightly and pushing up.
2. Pull out the designation label on the lugs, label it then push it back again into the cut-out.
3. Carefully put back the cover with the logo, so that the paper lugs are covered.

The phone is powered via the FXS line.

To access the login page of SMB Controller, enter the IP address of your SMB Controller including the port 8080 in your browser (Example: 10.100.98.50:8080). You can find the credentials of a new SMB Controller in the chapter “SMB Controller Manager user accounts”.

If you do not know the IP address of your SMB Controller, you have to search for it (see “Search for the communication server in the IP network”) or set the default IP address to access it with a patch cable directly or via a switch (see “Reset the IP address data”).

Remote maintenance access can be enabled or barred using the function codes both from the idle state and the talk state, e.g. after an enquiry.

The authorisation to activate or bar remote maintenance access using the function code is defined and granted to the user with the parameter Remote maintenance access in a permission set.

After a first start of the communication server, the authorizations of all users are restricted.

When remote maintenance access is enabled using function code *754, access will automatically be barred again once the remote maintenance process has been completed. It is possible to bar remote maintenance manually using #754 before it is initiated.

Remote maintenance access can be enabled permanently using the function code *753. To bar access, the authorized user must enter the function code #753 manually.

The enabling or barring of remote maintenance access using the function code is signalled in each case by an acknowledgement tone.

Remote maintenance access can also be enabled or barred in WebAdmin, if the relevant authorization has been given.

Note: In a QSIG network it is important to ensure that the authorization to change the remote maintenance access is also denied to unauthorized PISN users. Otherwise, a PISN user would be able to use an abbreviated dialling number defined for the destination PINX and containing the appropriate function code to change the remote maintenance access to the destination PINX.

On system phones the function code for enabling/barring remote maintenance access can be stored under a function key, provided the user has the appropriate authorization.

The relevant LED lights up if remote maintenance access is enabled once or permanently.

The relevant LED goes off as soon as remote maintenance access is denied again, either automatically or manually, using the function code or WebAdmin.

The configuration steps are based on the information determined during the planning and, where applicable, the installation.

Whenever possible, use the planning and ordering software Mitel CPQ, to set up your communication system. Mitel CPQ can be operated online after logging in at Mitel Connect https://connect.mitel.com. Mitel CPQ not only calculates the required hardware – it also lists the required licences for the planned operation.

Setup wizard
The WebAdmin setup wizard takes you step by step through the setup of a basic configuration and is suitable for initial communication server setup. The setup wizard is automatically called up when a new communication server is installed. Logging on as administrator in WebAdmin (expert or default mode) allows you to also start the setup wizard directly from the WebAdmin navigation tree.

The setup wizard comprises the following steps:

1. Activating licences
2. Viewing the IP addressing
3. Configuring media resources
4. Setting up the numbering plan
5. Setting up SIP providers
6. Setting up users, terminals and DDIs
7. Setting up the auto attendant

For each step you can display a help page or see it in the lower part of the window where it is already displayed. You can skip individual steps of the setup wizard or exit the setup wizard at any time in order to return to the WebAdmin start page.

Configuration assistant
The configuration assistant goes further than the setup wizard and helps you to configure a communication system in sequence, from scratch. Logging on as administrator in WebAdmin (expert or default mode) allows you to display the configuration assistant on the WebAdmin start page.

The configuration assistant comprises the following steps:

1. Viewing the IP addressing
2. Regulating access control
3. Checking licences
4. Configuring media resources
5. Setting time and date
6. Checking network interfaces
7. Setting up SIP providers and accounts
8. Specifying user permissions
9. Create users and DDI numbers
10. Checking outgoing routing
11. Setting up the auto attendant
12. Setting up music on hold
13. Setting up an announcement service
14. Entering abbreviated dialling contacts
15. Saving configuration data

For each step, the upper half of the screen displays the configuration overview; the right-hand side contains notes and instructions about the step you have selected. The WebAdmin online help can be called up for further help.

To access the login page of WebAdmin, enter the communication server IP address in your browser. You can find the registration data of a new communication server in the chapter “Default user account for initial access”.

Note: With the web-based administration two users are able to access the same communication server simultaneously (and no fewer than five users at the Receptionist authorization level). This can cause confusion if a configuration is being carried out in the same places.

You have access to two types in Mitel 400 Hospitality Manager:

• Register on the WebAdmin registration page with the access data of a user account to which an authorisation profile with the WebAdmin authorisation level Receptionist has been assigned. This starts Mitel 400 Hospitality Manager directly.
• Register on the WebAdmin registration page with the access data of a user account to which an authorisation profile with the WebAdmin authorisation level Hospitality administrator has been assigned. Click the menu tree on the left side on the Hospitality Manager input.

You can access a user’s Self Service Portal by entering any of the following combinations (registration data) on the WebAdmin registration page:

• Call number + PIN
• Windows user name + PIN
• Windows user name + password

The standard PIN “0000” is accepted, but must be changed during first login. You can choose any 2 to 10-digit number combination.

Any user who has been assigned an authorisation profile in which the User access control administration right is released is authorised to modify the passwords of all user accounts. It is therefore advisable to assign this administration right restrictively.

Users whose password has been changed are prompted to enter their newly assigned password the next time they log in. The same applies to users whose accounts have been newly created.

Users without the administration right User access control can only change their own password.

After 15 failed login attempts using incorrect passwords the corresponding user account is blocked; it can then only be reactivated by a user with the User access control administration right. He then replaces the old password with a new one. The next time he logs in, the corresponding user is prompted to change the password and enter the new one he has been assigned.

If another user has also been defined with the User access control administration right released, he can simply overwrite with a new password the password lost by another user. The next time he logs in, the corresponding user is prompted to change the password and enter the new one he has been assigned.

Note: For security reasons, there is no password-free access for the SMB Controller. Be careful with your passwords.

Access to the configuration is interrupted if no changes are made to a parameter value or the navigation system is not used during a specific timeout.

This is valid for both configuration tools, the SMB Controller Manager as well as for WebAdmin.

A restart via WebAdmin is triggered in the maintenance settings with the Restart button in the System reset view.

This restart via WebAdmin reboots the MiVoice Office 400 application only. The configuration data is preserved.

Whenever a standard software upload of the SMB Controller system software via the SMB Controller Manager is not possible or has proved faulty, you must carry out a Emergency Upload.

To perform an Emergency Upload, proceed as follows:

1. Set the SMB Controller to emergency mode using the control key.
2. Open a browser window and enter the IP address of your SMB Controller including the port 8080 (Example: http:\\10.100.98.43:8080).
3. Log in with the default user name (root) and the default password (root) for accessing the system in emergency mode. The SMB Controller Manager is opened in a reduced emergency mode.
4. Load a SMB Controller system software (format: Mitel-SMBC_XXX-XXX.zip) and click Install. The Emergency Upload is started.

A card is replaced by the same card type with the same number of ports.

Procedure:

1. Carry out preparations.
2. Remove the housing cover.
3. Remove the defective interface card by pressing the two lateral metal clamps outward at the same time and gently lifting the interface card.
4. Place the new interface card at a slight angle into the required slot. Make sure the angled side of the interface card is facing backwards (i.e. it must not project over the wiring adapter slots).
5. Carefully press the interface card downwards until the two lateral metal clamps engage.
6. Fit the housing cover.
7. Reconnect the system to the power supply.

The following describes how to replace a DSP module if it is defective or how to replace it for another module type.

To change a DSP module, proceed as follows:

1. Carry out preparations.
2. Remove the housing cover.
3. Remove the old or defective module by loosening the fastening screw and carefully pulling the module out vertically of the module slot.
4. Press the new module downward evenly on both connectors to the stop.
5. Secure the module with the fastening screw.
6. Fit the housing cover.
7. Reconnect the system to the power supply.

The RAM module is fitted to the CPU module and available as a spare part.

To replace a defective RAM module, proceed as follows:

1. Carry out preparations.
2. Remove the housing cover.
3. Remove the defective module by pressing the two lateral metal clamps outward at the same time and gently lifting the module.
4. Place the module at a slight angle into the slot.
5. Carefully press the module downwards until the two lateral metal clamps engage.
6. Fit the housing cover.
7. Reconnect the system to the power supply.

The CPU module is fitted to the mainboard and is available as a spare part. If the components on the CPU module are defective or permanently faulty, the entire call manager card must be replaced. As a spare part the CPU module does not contain any RAM module or Flash card. They can be taken from the defective CPU module and fitted to the new module.

To replace a defective CPU module, proceed as follows:

1. Back up the configuration data and audio data, if still possible.
2. Carry out preparations.
3. Remove the housing cover.
4. Remove the defective module by loosening the 4 fastening screws and carefully pulling the module out vertically of the module slot.
5. Place the new module in the slot and press it down evenly into the slot as far as the stop.
6. Fit the module on to the mainboard using the 4fastening screws.
7. Fit the housing cover.
8. Reconnect the system to the power supply.
9. Carry out a first start of the system and upload the configuration data from a backup file back on to the communication server.

If the components on the mainboard are defective or permanently faulty, the entire communication server with the metal chassis must be replaced.

To replace the communication server, proceed as follows:

1. Back up the configuration data and audio data, if still possible.
2. Carry out preparations.
3. Remove the housing cover.
4. Remove the interface cards, the system modules and the wiring adapter.
5. Change the CPU module of the defective mainboard to the new mainboard.
6. Dismantle all the connected cables in such a way that the new communication server can be identically reconnected.
7. The new communication server can now be reassembled, fitted and installed in the reverse sequence.
8. Carry out a first start of the system and upload the configuration data from a backup file back on to the communication server.

Requirement: The SMB Controller is up and running in normal mode or emergency mode.

1. Shut-down the SMB Controller with the Shut-down button in the SMB Controller Manager System reset view. OR Shut-down the SMB Controller with a long click (> 5s) of the pilot key (CTRL).
2. The F0 – F6 LED are running orange while the applications are saving their data and are closing (pattern [15]).
3. The running orange LED stops and the LED F0 – F6 are lights up orange. During this phase the SMB Controller is saving its data and is closing (pattern [16]).
4. The F0 – F6 LED and the SYS LED are slowly flashing red to indicate the shut-down mode (pattern [17]).
5. You can now disconnect the SMB Controller from the power supply without concerns within the next 1.5 minutes.

Notes: Never disconnect the SMB Controller from the power supply to trigger a restart. This can result in data losses and prevent a restart.

Combination pattern [17] is displayed in shut-down mode.

1. The SMB Controller is in normal mode or in emergency mode. For normal mode: The pattern [18] is showed.
2. Press the pilot key (CTRL) 5 times within a time frame of 5 seconds.
3. Each time you press the pilot key, the F1 – F5 LED lights up orange one by one (Example: After 2 clicks, pattern [19] is showed).
4. After the fifth key press, the F1 – F5 LED are switched off and the F0 LED lights up orange to indicate, that the fixed default IP address is set (pattern [20]).
5. You can now reach the SMB Controller with the default IP address.

Default values of the IP address data:

• IP address: 192.168.104.13
• Subnet mask: 255.255.255.0
• Gateway: 0.0.0.0

Note:A first start deletes all the configuration data already stored and replaces it with the default values of the sales channel. Therefore, always back up the configuration data before a first start. The system-specific data such as the system ID, system type, sales channel, software generation and IP address of the system are preserved.

1. Restart the SMB Controller with the Restart button in the SMB Controller Manager System reset view.
2. All applications are closed and the SMB Controller starts up again OR Shut-down the SMB Controller with a long click (> 5s) of the pilot key (CTRL)
3. All applications are closed and SMB Controller changes into the shut-down mode and stays there for 1.5 minutes before it starts up again.
4. Press the pilot key (CTRL) while F0 lights up green during start up (pattern [11]).
5. As confirmation the F0 – F6 LED are rapidly flashing green 4 times (pattern [12]).
6. The first start is carried out.
7. The SMB Controller loads the system software and runs in normal mode.
8. The SMB Controller loads the MiVoice Office 400 application and a few seconds later you are able to reach the MiVoice Office 400 communication server showing the WebAdmin first access view.

To test the configuration, a test event message can be separately initiated for each destination in the WebAdmin configuration (Message destinations Q =h1 view). The event message is signalled without any delay, directly at the selected signal destination. If the communication server is connected via a modem or terminal adapter, the test event messages will be signalled only once the connection is cleared down.

In normal DECT cordless phone operation, long-clicking keys accesses additional functions directly.

Functions of Longclicks on Mitel DECT cordless phones

¹ Mitel 630 DECT only

Function commands are used mainly for automatically activating/ deactivating features using the function keys of the system phones.

¹ Available only with the key telephones.

² Available for Mitel 600 DECT only.

The function commands can be stored directly on the system phones via Self Service Portal or on the function keys via WebAdmin.