MICROSOFT SURFACE PRO 9 2038 (01) PDF Document

For the MICROSOFT SURFACE PRO 9 2038, the removable Solid-State Drive (rSSD) size, model number (2038), and serial number are located under the kickstand.

The following terms are used for servicing the MICROSOFT SURFACE PRO 9 2038:

ASP: Authorized Service Provider. Companies that have received clearance to repair or maintain a product that is still under warranty by Microsoft.

BMR: Bare Metal Recovery refers to the clean imaging process.

Chassis or IBC: Tablet Back Cover.

CPU: Central Processing Unit.

CRU or Commercial Spares: Customer Replaceable Units. Service parts that can be removed and replaced by the customer.

Display or TDM: The Touch Display Module, the complete screen with all layers.

ESD: Electro-Static Discharge.

FPC: Flexible Printed Circuit Connections.

FRU: Field Replaceable Units. FRUs are available only to ASPs. Some replaceable units will only be available as FRUs and therefore are only supported at an ASP.

IPA: Isopropyl alcohol which should be used to clean adhesive from device as detailed within process steps. Use 70% IPA in all cases.

Motherboard or PCBA: Primary circuit board assembly.

OS: Operating System.

PSA: Pressure Sensitive Adhesive.

rSSD: Removable Solid-State Drive.

SDT: Surface Diagnostic Toolkit.

SoC: System-on-a-chip, a microchip with several electronic circuits and parts in a single integrated circuit.

Spudger: A tool that is used to assist with opening, prying, installing, and removing components from objects such as electronics. Usually plastic.

THM or Thermal Module: An assembly with heat spreaders and electric fan.

TIM: Thermal interface material used between the THM and PCBA.

Microsoft Recommended Service Tools:

• ESD-safe battery cover

Microsoft Provided Software Tools / References:

• Surface Power Supply

• How To: Update Surface device firmware and OS

• How To: Surface Tools Video

• Download: Surface drivers and firmware

• Download: Surface Diagnostic Toolkit (SDT)

• Download: Surface Data Eraser

• Download: Surface Imaging Tools

Microsoft Service Tools:

• Surface dock

• Display debonding tool (M1214770-001)

• Display bonding frame (M1260233-001)

Standard Service Tools:

• Anti-static wrist strap (1 MOhm resistance)

• ESD-safe benchtop

• Gloves

• Safety Glasses

• Spudger tool

• Plastic Opening Pick

• Bucket of Sand (1 gallon)

• Clean, dry, untreated sand (0.5 gallon)

• Exterior monitor (with HDMI connection)

• UDB-C to HDMI adapter

• Non-metallic ruler

• Isopropyl alcohol Dispenser bottle (use 70% IPA)

• Goo Gone

• Cleaning swabs

• ESD-safe tweezers

• USB keyboard

• USB Thumb drive

• Two 2-in. spring clamps

• Display Bonding weight

◦ Weight Requirement: minimum 32 kg (70 lbs.) / maximum 35 kg (77 lbs.)

◦ Minimum Dimensions: 280 mm x 200 mm (11 in x 8 in)

◦ Geometry must be symmetrical, to allow for even weight distribution.

◦ Weight used must be a flat plate, with consistent flatness and not protrude from contact plane with Bonding Frame.

◦ Weight must contact the full perimeter of the frame when placed above it.

◦ Weight must be in place for 2 minutes.

• Foam pad

◦ Material: EVA Foam

◦ Thickness: 9.5 mm (3/8 in)

◦ Density: 0.03 g/cm3 (2 lbs./cu Ft)

◦ Dimensions: Minimum 229 mm x 305 mm (9 in x 12 in)

• 3IP (Torx-plus) driver

• 4IP (Torx-plus) driver

• Loctite 649

• Loctite 243

• Isopropyl alcohol dispenser bottle (use 91% or greater IPA)

• Cotton swab

• USB drive

• Wired Ethernet connection to the Internet

• USB keyboard

• Microfiber / lint free cloth

When repairing your MICROSOFT SURFACE PRO 9 2038, always observe the following general safety precautions:

• Opening and/or repairing any electronic device can present a risk of electric shock, fire, serious personal injury, death, damage to the device or other property, and/or other hazards. Exercise caution when undertaking repair activities.

• Improper use or handling of devices or their batteries may result in fire or explosion. Only open the enclosure on a device as outlined in the guide.

• Do not heat, puncture, mutilate, or dispose of devices or their batteries in fire. Do not leave or charge devices in direct sunlight or expose them to temperatures outside the recommended operating range of 0° C to 60° C / 32° F to 140° F for an extended period.

• We recommend wearing protective eyewear and gloves when disassembling/re-assembling a device.

Before beginning any repair on your MICROSOFT SURFACE PRO 9 2038, follow these specific precautions:

• Before opening the device, ensure it is powered off and disconnected from its power source.

• For devices with rechargeable lithium-ion batteries, fully discharge the battery before beginning repair. To speed up the process:

Disconnect the charger from the device.

Increase display brightness to the highest level.

Turn on wi-fi and Bluetooth.

Open the Camera app in Windows.

Play music or video files from a local drive or streaming service.

Operate the device in this mode until the battery is fully discharged and powers off.

• Ensure your work surface is level, flat, and covered with ESD-safe, soft, non-marring material.

• Wear protective eyewear as a safety precaution.

• Clean your work surface regularly to remove debris.

• Before opening, wear an anti-static wrist strap and confirm your work area is properly grounded to protect against electrostatic discharge (ESD).

• Store parts removed from the device in ESD-safe bags.

• If battery damage (leaking, expansion, etc.) is discovered, DO NOT proceed. Contact Microsoft for proper device disposition.

• As you remove subassemblies, place them and their screws away from the work area to prevent damage.

• During all activities, ensure no loose articles remain inside the device before reassembling.

• IMPORTANT: Remove the rSSD (removable Solid-State Drive) whenever the C-cover is removed. This disconnects the battery from all device logical components for safety.

• IMPORTANT: To power on the device after the rSSD has been removed, both the rSSD and C-cover must be reinstalled.

• Record the device’s serial number (located on its original cover) using waterproof ink on a sticker and apply it to an accessible area on the device exterior. The serial number cannot be added permanently to a replacement part.

The MICROSOFT SURFACE PRO 9 2038 contains a built-in, lithium-ion rechargeable battery. Follow these safety guidelines:

• Use genuine Microsoft replacement parts for optimum compatibility, performance, and safety.

• Before repair, ensure your workspace is free of flammable debris, has adequate ventilation, and you have a fire suppressant device (like a fire blanket or container of sand) within easy reach.

• Use personal protective equipment (PPE) when handling damaged, venting, or hot battery packs.

• Use the following best practices when handling batteries:

Always fully discharge batteries by running an application like video playback with the device unplugged.

Do not puncture, impact, strike, bend, or crush the battery.

Keep your workspace clear of debris, extra tools, and sharp objects.

Exercise caution with sharp tools near the battery.

Don’t leave loose screws or small parts inside the device.

Avoid using tools that conduct electricity.

Do not drop or throw a lithium-ion battery.

Do not expose the battery to excessive heat or temperatures outside its normal operating range (0° C to 60° C / 32° F to 140° F).

Handle, recycle, and/or dispose of used or damaged batteries according to local laws.

• If a repair cannot be completed immediately, store the device in a location that follows battery safety precautions, avoiding environmental conditions and objects that could damage the battery pack. Reinspect the battery before restarting the repair.

Upon opening your MICROSOFT SURFACE PRO 9 2038, visually inspect the battery for signs of damage. Factors to consider include:

• Evidence of leaking or venting.

• Visible signs of physical or mechanical damage, such as:

Expansion or swelling. In expanded or swollen batteries, the soft pouch encasing the cell pulls away from the inner material and appears baggy, loose, or puffy.

Discoloration of the battery casing.

Odor, smell, or visible corrosion. Leaked battery electrolyte smells like nail polish remover (acetone).

Dents along the battery cell edges or on the top surface.

Surface scratches that have exposed the aluminum beneath the black coating layer on the battery.

Loose or damaged wires.

Known misuse or abuse.

Any battery exhibiting these signs must be replaced.

For the MICROSOFT SURFACE PRO 9 2038, follow these guidelines for handling used, damaged, or defective batteries:

• DO NOT dispose of used lithium-ion batteries, whether damaged or not, in household or commercial garbage or recycling bins.

• WARNING: DO NOT SHIP DAMAGED OR DEFECTIVE BATTERIES ALONE OR INSIDE DEVICES. Damaged or defective batteries and devices containing them require special packaging and handling. Prior to transport:

Follow all instructions provided by your local e-waste recycling or household hazardous waste collection provider.

Place the device or battery in an individual, non-metallic inner packaging, such as a zip-to-close plastic bag, that completely encloses it.

Surround the inner packaging with non-combustible, electrically non-conductive, absorbent cushioning material.

Each damaged battery or device containing a damaged battery should be packed individually in its own carton, which should be clearly marked as containing a damaged battery.

• Undamaged, used lithium batteries can be sent to e-waste recycling or household hazardous waste collection points for processing.

A battery thermal event is a rapid chemical chain reaction inside a battery cell, resulting in heat, smoke, or even fire. Act immediately if you see any of the following symptoms with your MICROSOFT SURFACE PRO 9 2038:

• Smoke, soot, sparks, or flame emitted from the battery or device.

• The battery pouch suddenly expands in size.

• A popping or hissing noise from the battery or device.

Actions to take:

1. DO NOT use water. Immediately smother the battery or device with clean, dry sand, a fire blanket, or an appropriate (Class B) fire extinguisher. If using sand, dump it all at once until the device is completely covered.

2. Contact local fire authorities if further assistance is needed.

3. Exit the work area and ventilate it until it is clear of smoke.

4. Wait at least 2 hours before attempting to touch the device.

5. Dispose of the damaged battery or device in accordance with local environmental or e-waste laws and guidelines.

If your MICROSOFT SURFACE PRO 9 2038 or its accessories visually exhibit any of the following symptoms, cease all further repair efforts and contact Microsoft Surface Customer Support:

• Any burned or melted components, traces, or plastic parts on the outside of the device, or which otherwise exhibits heat damage, including charring in charging and other ports.

• Any burned or melted components, traces, or plastic parts on the inside of the device, or which otherwise exhibits heat damage.

• Any accessories exhibiting melting or heat damage, such as power supplies, keyboards, mice, cables, etc.

• Any devices with a case that has separated or opened for reasons other than impact damage, tampering, or separation caused by a malfunctioning battery.

• Any other finding that may constitute a safety hazard, such as sharp edges on plastics.

Be prepared to provide the model and serial number, a brief description of the damage, and clear photographs of the symptoms.

The following service parts are listed for the MICROSOFT SURFACE PRO 9 2038. Note that FRUs are parts available for repair through an Authorized Service Provider, while CRUs/Spares are for repair by a skilled technician.

Item	Component	Part No.
(1)	Kickstand (Platinum)	TIB-00001
(1)	Kickstand (Graphite)	TIB-00002
(1)	Kickstand (Sapphire)	TIB-00003
(1)	Kickstand (Forest)	TIB-00004
(2)	Solid State Drive Door (Platinum)	TIH-00001
(2)	Solid State Drive Door (Graphite)	TIH-00002
(2)	Solid State Drive Door (Maya)	TIH-00003
(2)	Solid State Drive Door (Pine)	TIH-00004
(3)	Removable Solid-State Drive (rSSD) 128 GB	TIC-00001
(3)	Removable Solid-State Drive (rSSD) 256 GB	TID-00001
(3)	Removable Solid-State Drive (rSSD) 512 GB	TIF-00001
(3)	Removable Solid-State Drive (rSSD) 1 TB	TIG-00001
(4)	Touch Display Module (TDM)	T16-00001
(5)	Thermal Module + Fan (THM)	TIA-00001
(6)	Speakers (Left & Right)	WGT-00001
(7)	Power Button + Volume Buttons (Platinum)	TIM-00001
(7)	Power Button + Volume Buttons (Graphite)	TIM-00002
(7)	Power Button + Volume Buttons (Sapphire)	TIM-00003
(7)	Power Button + Volume Buttons (Forest)	TIM-00004
(8)	Rear Camera	WGR-00001
(8)	Front Camera	WGQ-00001
(9)	WiFi Deck Worldwide	WGS-00001
(10)	Surflink Worldwide	T17-00001
(11)	Battery Worldwide	WGN-00001
(12)	Back Cover / Chassis (Platinum)	WGU-00001
(12)	Back Cover / Chassis (Graphite)	WGU-00002
(12)	Back Cover / Chassis (Maya)	WGU-00003
(12)	Back Cover / Chassis (Pine)	WGU-00004
(13)	Motherboard (PCBA) i5, 8GB RAM, Nuvoton	WGP-00001
(13)	Motherboard (PCBA) i5, 8GB RAM, NationZ	WGP-00002
(13)	Motherboard (PCBA) i5, 8GB RAM, fTPM	WGP-00005
(13)	Motherboard (PCBA) i5, 16GB RAM, NationZ	WGP-00003
(13)	Motherboard (PCBA) i5, 16GB RAM, Nuvoton	WGP-00004
(13)	Motherboard (PCBA) i5, 16GB RAM, fTPM	WGP-00006
(13)	Motherboard (PCBA) i7, 16GB RAM, NationZ	WGP-00007
(13)	Motherboard (PCBA) i7, 32GB RAM, NationZ	WGP-00008
(13)	Motherboard (PCBA) i7, 32GB RAM, Nuvoton	WGP-00009
(13)	Motherboard (PCBA) i7, 16GB RAM, fTPM	WGP-00010
(13)	Motherboard (PCBA) i7, 32GB RAM, fTPM	WGP-00011
(13)	Motherboard (PCBA) i7, 16GB RAM, Nuvoton	WGP-00012

The following hardware troubleshooting approach should be taken for the MICROSOFT SURFACE PRO 9 2038:

1. Update the device to the latest OS/FW versions using the Surface Diagnostic Toolkit (SDT). Device updates are a required prerequisite to all hardware repairs.

2. Verify any suspected hardware failures by setting the device in a known OS/FW version state and running SDT to verify the fault:

a. Replace the device’s internal rSSD with a BMR (Bare Metal Recovery) imaged rSSD containing the latest OS and FW updates.

b. Run SDT and verify if the condition persists. If the problem is resolved, re-image the original rSSD or replace it and image the new one. If the problem persists, replace the suspected hardware FRU by following the detailed replacement procedures.

3. SDT must be run after all hardware repairs where a FRU was replaced to further verify that the problem was resolved by the repair action.

The battery for the MICROSOFT SURFACE PRO 9 2038 has the following warning information on its label:

• Battery is replaceable by trained personnel; replacement must follow Microsoft procedure.

• See http://aka.ms/surface-safety for important information.

• Risk of fire or burning – contact Microsoft for assistance.

• Do not modify battery, its wiring, or connectors.

• Do not short circuit, bend, dent, crush, or puncture battery.

• Do not dispose of battery in fire or expose to high temperatures (+140°F/60°C).

To replace the kickstand on your MICROSOFT SURFACE PRO 9 2038, follow these steps after ensuring the device is powered off:

Removal:

1. Place the device screen-down on a soft ESD-safe mat.

2. Extend the kickstand to approximately 90 degrees.

3. Remove the two hinge screws (one for each hinge). Use a finger to hold the back of the kickstand behind the hinge to prevent screws from falling into the hinge opening.

4. Firmly grip the hinges and kickstand and rotate the kickstand from 90 degrees to approximately 45 degrees.

5. Using fingers on the underside and thumb on the topside, slightly rotate the kickstand about 5 degrees to free the two threaded bosses from the hinge recesses.

6. Using the palm of your hand, hold the device down. Grip the kickstand off-center and firmly pull with moderate force until the foam inserts slide out of the device. Inspect the removed foam tabs; if they are damaged or torn, part of the foam may still be inside, and the chassis should be replaced.

Installation:

1. With the new kickstand hinges at a 45-degree angle, start to slide the new kickstand’s foam tabs into the slots on the chassis. Insert them about 3/4 of the way in. Do not use tools or sharp objects.

2. Using fingers on the underside and thumb on the topside, rotate the kickstand about 5 degrees to catch the outer lip of the hinge. Push the kickstand toward the device.

3. Maintaining pressure, rotate the kickstand down so the threaded bosses slip into the hinge recesses.

4. Firmly grip the hinges and kickstand and rotate it from 45 degrees to approximately 90 degrees.

5. Brush new screws with Loctite 649 Activator and let them sit for 2 minutes.

6. Apply one drop of Loctite 243 thread locker to each screw boss.

7. Install the hinge screws, holding the kickstand behind the hinge. Ensure the kickstand is properly aligned and seated, then tighten the screws until snug, plus an additional quarter turn (90 degrees). Do not over-tighten.

8. Fold the kickstand down, peel off any protective plastic, and inspect for proper alignment with the chassis walls. Wipe the device with a microfiber cloth to remove fingerprints.

To replace the removable Solid-State Drive (rSSD) door on your MICROSOFT SURFACE PRO 9 2038, follow these steps:

Removal:

1. Place the device screen-down on a soft ESD-safe mat.

2. Extend the kickstand to approximately 90 degrees.

3. Press down on the top of the rSSD door until it pops open, then lift it out.

Installation:

1. Slot the new replacement rSSD door into place and press down until it clicks shut.

To replace the rSSD in your MICROSOFT SURFACE PRO 9 2038, follow these steps. Only replace with an rSSD of like capacity.

Removal:

1. Place the device screen-down on a soft mat and extend the kickstand to 90 degrees.

2. Press down on the rSSD door until it pops open and lift it out.

3. Use a 3IP (Torx-plus) driver to remove the screw securing the rSSD. The screw will be reused.

4. The rSSD will lift upwards to about a 15-degree angle. Carefully grab the sides of the rSSD and pull it out of the socket at that same angle.

Installation:

1. Insert the connector end of the new rSSD into the rSSD connector on the main board at a 15-degree angle.

2. Use a 3IP (Torx-plus) driver to install the rSSD screw until it is just snug, then turn it another 45 degrees (1/8 turn) until fully fastened.

3. Install the rSSD door by slotting it in and pressing down.

4. Image the new rSSD using a BMR Imaging USB drive specific to the device model.

5. Power on the device and connect a USB drive with SDT Configuration Files. Run the Surface Diagnostic Toolkit (SDT) to ensure all device features and functions operate as expected.

To swap the rSSD from your original MICROSOFT SURFACE PRO 9 2038 to a new device, follow these steps:

Prerequisites:

• Install all available Windows Updates on the original device.

• Manage BitLocker:

If the rSSD will remain encrypted, navigate to BitLocker > Manage BitLocker > Generate BitLocker Recovery Key. Save the key to a USB drive.

If you can unencrypt the rSSD, navigate to BitLocker > Manage BitLocker and select “Turn Off Bitlocker”.

Procedure:

1. On both devices, place them screen-down, extend the kickstand, and remove the rSSD door.

2. Use a 3IP (Torx-plus) driver to remove the rSSD screw from both devices. Take care not to damage the screw; it will be reused.

3. Remove the rSSD from both devices by pulling them out at a ~15-degree angle.

4. Insert the rSSD from the new device into the customer’s original device.

5. Insert the customer’s original rSSD into the new device at a ~15-degree angle.

6. Install the rSSD screws in both devices, tightening until snug and then turning another 45 degrees (1/8 turn).

7. Install the rSSD doors on both devices.

New Device Setup:

8. Plug the new device into power and a wired Internet connection.

9. Power on the new device. It may go through a firmware update during startup.

10. If the SSD was encrypted, plug in the USB drive with the BitLocker recovery key and manually enter it.

11. Connect a keyboard to the new device.

12. Navigate to Sign-In Options -> Password (key icon) and have the customer enter their Windows password to sign in.

13. Once signed in, navigate to Start -> Account -> Sign Out.

14. Have the customer sign in with their Windows password again.

15. The customer will be prompted to set up Windows Hello and PIN. If the device was previously BitLocked, navigate to BitLocker -> Manage BitLocker -> Resume BitLocker.

16. Run the Surface Diagnostic Toolkit (SDT) to ensure all device features and functions operate as expected.

17. Check Windows activation in Settings. If there is an error, select Troubleshoot.

18. Check for any errors in the Office app under File > Account.

19. If a SIM is present, unplug the device from the wired network, disable WiFi, and check that the cellular network connects and can open a webpage.

20. Return the customer’s original device per established procedures.

Replacing the display on a MICROSOFT SURFACE PRO 9 2038 is a detailed process. Do not use a heat gun or hair dryer to debond the display.

Prerequisite Steps:

1. The device must be set in Display Replacement Mode using the Surface Diagnostic Toolkit (SDT) *before* removing the faulty display. Connect the SDT USB drive, run “Repair setup and validation”, and then “Touch Display Setup”. The device will power down when complete. If the display is non-functional, an external monitor may be used.

2. Power off the device, disconnect all cables, and remove the rSSD.

Removal (Display):

1. Place the device face up on a soft ESD mat. Use an opening tool to widen the gap between the speaker mesh and the device on both sides. Push the mesh towards the device so it folds or slides under the glass.

2. Using a metric ruler, draw a 2 mm mark and an 8 mm mark on a plastic opening pick.

3. Install the marked pick into the Display Debonding Tool. Clamp the tool to a workbench.

4. Place the right speaker edge of the device in the tool. Adjust the pick height to the 2 mm mark. Draw the right side of the device through the tool’s track.

5. Rotate the device at the bottom right corner and draw the bottom side through the track.

6. Rotate at the bottom left corner and draw the left side through the track.

7. Rotate at the top left corner. Adjust the pick height to the 8 mm mark and draw the top edge of the device through the track.

8. Gently pull up on the top edge of the glass while pushing down on the chassis to separate it. Use a pick to slice any remaining adhesive.

9. Place an ESD-safe battery cover over the device to protect the battery.

10. Lay the display next to the chassis. Use tweezers to remove the metallic tape from the display connector shield lid. Use a spudger to pry off the shield lid. Disconnect the display connector with a spudger. Do not pull on the cable.

11. Remove any remaining speaker mesh from the chassis. Use IPA and cotton swabs to clean all residual adhesive from the chassis bonding surfaces.

Installation (Display):

1. Inspect the battery’s condition. If issues are found, the whole unit requires replacement. Inspect the internal areas for any foreign objects.

2. Thoroughly clean the chassis display bonding surface with IPA and wait 30 seconds. Apply the 4 strips of new PSA to the chassis, following the outlines. Leave the blue liner on.

3. Place the new display face-down on a soft mat. Apply the new speaker meshes to the display, pressing for 10 seconds to activate the adhesive.

4. While supporting the display, connect the Display FPC to the motherboard. Install a new shield over the connector, ensuring all edges snap into place. Add new metallic tape.

5. Remove the PSA liners from the chassis. Align the display along the top edge first (toe-in) and then lower it onto the chassis, ensuring the glass is flush.

6. Place the bonding frame on the device, ensuring cutouts align with the volume/power buttons. Place a foam pad over the frame. Place 32 kg (70 lbs.) of weight on top of the foam pad and leave it for 2 minutes.

7. Remove the weight, foam pad, and frame. Inspect the display for scratches, cracks, or gaps.

8. Install the rSSD.

9. For a new display, run the Touch Display Calibration via the SDT tool on a USB drive. This step must be completed successfully.

10. Run SDT again to ensure all device functions operate as expected.

11. Remove the protective cling from the new display and verify it is flush with the chassis. Wipe the device with a microfiber cloth.

An alternate display installation method for the MICROSOFT SURFACE PRO 9 2038 uses steel shot bags instead of a weight and frame. The removal and pre-installation steps are the same as the standard method.

Alternate Bonding Procedure:

1. Perform steps 1-5 of the standard installation procedure (pre-installation inspection, PSA application, speaker mesh application, display connection, and applying display to chassis).

2. Place the foam pad with the bonding frame face down.

3. Place the device with the new display side down into the bonding frame.

4. Use steel shot bags: two 9 kg bags and one 14 kg bag. First, place a 9 kg steel shot bag onto the device.

5. Place the 14 kg steel shot bag onto the device. Bond for 1 minute.

6. Place the second 9 kg steel shot bag onto the 14 kg bag. Bond for 5 minutes.

7. Shift the second 9 kg steel shot bag to the top edge of the device (camera region). Bond for 3 minutes.

8. Remove the steel shot bags and lift the device out of the frame. Inspect the display for scratches, cracks, large gaps, and flushness.

9. Continue with the standard post-installation steps: install rSSD, perform new display calibration, run SDT, and conduct a final inspection.

To replace the Surflink connector on your MICROSOFT SURFACE PRO 9 2038, you must first remove the display and rSSD.

Removal:

1. Use a spudger to release the locking bar on the Surflink motherboard connector and disconnect the cable.

2. Use a 3IP (Torx-plus) driver to remove the two Surflink screws. The Surflink cable is magnetized, so be careful not to let the screws stick to it.

3. Gently peel the Surflink assembly up from the chassis. Be careful not to damage the fan underneath.

Installation:

1. Use a 3IP (Torx-plus) driver to install the two Surflink screws until they are snug, then turn another 45 degrees (1/8 turn) until fully fastened.

2. Connect the Surflink cable to the motherboard and press down on the locking buckle to secure it.

3. Reinstall the display.

4. Reinstall the rSSD.

5. Run the Surface Diagnostic Toolkit (SDT) to ensure all functions operate as expected.

To replace the thermal module on your MICROSOFT SURFACE PRO 9 2038, you must first remove the rSSD, display, and Surflink connector.

Removal:

1. Use a plastic spudger to release the locking bar and disconnect the fan connector from the motherboard.

2. Use a 3IP (Torx-plus) driver to remove the 14 screws securing the thermal module. These screws are not captive.

3. Use tweezers to remove the metallic tape from the left side of the thermal module and the thermal tape from the top.

4. Use a plastic spudger to apply light pressure to the edges of the thermal module’s copper shield to release the TIM. Carefully lift the thermal module and fan from the chassis.

5. Use a plastic spudger and IPA with a cotton swab to clean all residual TIM from the SoC (processor) area.

Installation:

• WARNING: Do not reuse the old thermal module. A new thermal module must be used for each repair. The module is fragile; do not bend or twist it.

1. If the original spring gasket on the motherboard is damaged, replace it with a new one. Ensure it is correctly placed, then center and align the new thermal module over it.

2. Gently lower the thermal module into place, aligning it with the screw holes.

3. Use a 3IP (Torx-plus) driver to install the 14 new screws until snug, then turn another 45 degrees (1/8 turn) until fully fastened. Refer to the guide for specific screw locations and types (CPU Bracket, THM Body, Fan, Battery Side).

4. Install the new tape securing the speaker cable to the fan and install the new foams as pictured in the guide.

5. Ensure the fan connector locking tab is up, slide the fan FPC into the connector, and press the tab down to secure it.

6. Reinstall the Surflink, display, and rSSD.

7. Run the Surface Diagnostic Toolkit (SDT) to ensure all device features operate as expected.

To replace the battery in your MICROSOFT SURFACE PRO 9 2038, follow these steps. This procedure is high-risk; remove personal jewelry, wear gloves and safety glasses, and have a bucket of sand prepared.

Prerequisite Steps:

1. Insert an SDT USB drive and run the Battery Repair (Setup) workflow to put the device in repair mode.

2. Power off the device and remove the rSSD, display, Surflink, and thermal module.

Removal:

1. Use a plastic spudger to disconnect the battery connector from the motherboard.

2. Remove the nine screws from the battery frame. Use a 4IP (Torx-plus) driver for the eight screws marked ‘1’ and a 3IP driver for the one screw marked ‘2’ (which is slightly longer).

3. Using two gloved hands, grab the battery by its plastic frame and gently lift it out of the chassis. Place it on a clean, flat surface where it won’t be damaged. Dispose of the old battery according to local laws.

Installation:

• IMPORTANT: Do not reuse the old battery. Always use a new battery.

1. Inspect the chassis for any loose articles, paying special attention to magnetized areas. Verify all removed screws are accounted for.

2. Verify the new battery’s condition. If it shows any signs of damage, the entire unit needs replacement.

3. Using the attached plastic loops, carefully install the new battery into the device. Only handle the battery with these loops.

4. Install the screws. Use a 4IP driver for the 8 frame screws and a 3IP driver for the FPC screw. Tighten all screws until finger tight, then tighten by an additional 1/8 turn (45 degrees). Do not overtighten.

5. Peel the handling liner away from the new battery pack.

6. Connect the battery connector to the motherboard by aligning it and gently pressing down with your finger until you hear a small snap.

7. Reinstall the thermal module, Surflink, display, and rSSD.

Final Steps:

8. The new battery needs to be charged. Carefully place the device right-side up, connect the power supply, and power it on. Charge to at least 50% (this may take 20-60 minutes).

9. After charging, perform New Battery Authentication using the SDT Battery Repair (Validation) workflow. This requires a stable internet connection.

10. Run the main SDT to ensure all device features and functions operate as expected.