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What are the important safeguards for placing the appliance?
DO place the appliance on a countertop only. Always operate the appliance on a stable, non-combustible, level surface.
DO NOT place the appliance on or close to a hot gas or electric burner, or a heated oven.
DO NOT use the appliance near water or flame.
DO NOT use outdoors. Keep out of direct sunlight.
DO NOT place on anything that may block the vents on the appliance.
DO make sure all parts are dry and free of food debris before use.
What are the general use safety instructions?
DO NOT touch the appliance’s hot surfaces, or any accessories during or immediately after cooking because they will be hot.
DO use the appliance’s handles and knobs.
DO use oven mitts when removing accessories.
DO place hot accessories on a heat-resistant surface or cooking plate.
DO NOT cover the cooking tray or any part of the oven with foil. This will cause the oven to overheat.
DO NOT move the appliance while it is in use.
DO NOT allow children or persons with reduced physical, sensory or mental capabilities to operate this appliance. Close supervision is necessary when any appliance is used near children and individuals with reduced capabilities. Children should not play with this appliance.
DO NOT use the appliance for anything other than household use. It is not intended for commercial use.
DO NOT leave the appliance unattended while in use.
DO NOT use the appliance for more than 60 minutes in a 2-hour period.
What are the safety cautions for air frying?
When the air fryer is in operation, hot air is released through the air vents. Keep your hands and face at a safe distance from the air vents and take extreme caution when removing hot accessories from the appliance. Failure to do so may result in personal injury or property damage.
While cooking, the internal temperature of the appliance reaches several hundred degrees. To avoid personal injury, never place unprotected hands inside the appliance until it has cooled to room temperature.
DO NOT use a ceramic-coated or stoneware pot for air frying.
DO NOT block the vents on the air fryer. Leave at least 13 cm of space around the air fryer when in use.
DO NOT place the appliance on a hot stove.
DO NOT operate the appliance on or near combustible materials such as tablecloths and curtains.
DO NOT cover the air vents while the air fryer is in operation. Doing so will prevent even cooking and may cause damage to the appliance.
DO NOT overfill the air fryer. Overfilling may cause food to contact the heating element, which may result in fire, property damage, and/or personal injury.
DO NOT use cooking oil or cooking spray on the cooking container. If needed, directly spray food lightly with non-stick cooking spray. Using cooking oil or spray on the cooking container could result in personal injury and/or property damage.
DO use caution with cooking containers made of materials other than metal or glass. Failure to do so may result in fire, personal injury, and/or property damage.
Should the unit emit black smoke during use, press Cancel and unplug the appliance immediately. Wait for smoking to stop before opening the door/basket, then clean thoroughly. For further information refer to ‘Troubleshooting’.
DO use extreme caution when moving the appliance containing oils or other hot liquids.
DO use extreme caution when removing the tray or disposing of hot grease.
DO NOT use this appliance for deep frying foods.
What are the safety instructions for using accessories?
DO use only accessories or attachments authorised by Instant Pot Brands. The use of parts, accessories or attachments not recommended by the manufacturer may cause a risk of personal injury, fire, electric shock and/or property damage.
DO NOT use the included accessories in a microwave, toaster oven, convection or conventional oven, or on a ceramic cooktop, electric coil, gas range or outdoor grill.
What are the instructions for care and storage?
DO let the appliance cool to room temperature before cleaning or storage.
DO NOT store any materials in the appliance when not in use.
DO NOT place any combustible materials in the appliance, such as paper, cardboard, plastic, styrofoam or wood.
DO NOT clean the appliance with metal scouring pads or steel wool. Pieces can break off and touch the electrical parts, causing a risk of shock, burns or other personal injury.
What are the safety instructions regarding the power cord?
A short power-supply cord is provided to reduce the hazards resulting from grabbing, entanglement and tripping. This appliance has a 3-prong earthed plug. To reduce the risk of electric shock:
ONLY plug the power cord into an earthed electrical outlet.
DO NOT remove EARTH.
DO NOT let the power cord hang over edges of tables or counters, or touch hot surfaces or open flame, including the stovetop.
DO NOT use below-counter power outlets.
DO NOT use with extension cords, power converters or adapters, timer switches or separate remote-control systems.
What are the electrical cautions I should be aware of?
The appliance contains electrical components that are an electrical shock hazard. Failure to follow these instructions may result in electric shock and/or death.
To avoid electrical shock:
Select X to cancel, then remove plug from power source. Always unplug when not in use, as well as before adding or removing parts or accessories, and before cleaning. To unplug, grasp the plug and pull from the outlet. Never pull from the power cord.
DO allow unit to cool before adding or removing parts or accessories.
DO regularly inspect the appliance and power cord.
DO NOT operate the appliance if the power cord or plug is damaged, or after the appliance malfunctions or is dropped or damaged in any manner.
DO NOT attempt to dislodge food while the appliance is plugged into an electrical outlet, as this may cause electric shock, burns, other personal injury, and/or property damage.
DO NOT attempt to repair, replace or modify components of the appliance, as this may cause electric shock, personal injury, fire or property damage, and will void the warranty.
DO NOT tamper with any of the safety mechanisms, as this may result in personal injury or property damage.
DO NOT immerse power cord, plug or the appliance in water or other liquid.
DO NOT rinse the appliance under tap.
DO NOT use the appliance in electrical systems other than 220-240 V ~ 50/60 Hz.
What are the components of the control panel?
1. Left + Right Basket Status Display: Shows cooking temperature, cooking time, messages, and error codes.
2. Smart Programs: Buttons for pre-set cooking functions.
3. Temperature Control: Increase or decrease cooking temperature.
4. Time Control: Increase or decrease cooking time.
5. Left (1) + Right (2) Basket Selectors: To select which basket to program.
6. SyncFinish: Set separate programs to end at the same time.
7. SyncCook: Match right and left basket settings.
8. Start: Begins the cooking process.
9. Cancel: Stops the cooking process.
What do the Smart Program icons mean?
| Air Fry | Roast | Bake | Grill | Reheat | Dehydrate |
| SyncFinish | SyncCook | Temperature | Time | Start | Cancel |
How do I turn the sounds On or Off?
When in Ready or Cooking modes, press and hold both the up (^) and down (v) symbols on the Time control for 5 seconds until the display shows S On or S Off. Error alerts cannot be turned off.
How do I change the temperature scale between Fahrenheit (°F) and Celsius (°C)?
When in Ready or Cooking modes, press and hold both the up (^) and down (v) symbols on the Temperature control for 5 seconds until the display shows °F or °C.
How do I reset Smart Programs to their original settings?
Reset individual Smart Programs:
Once you’ve selected the Smart Program, press and hold that Smart Program button for 3 seconds. The Smart Program’s button blinks and the cooking time and temperature are restored to the factory default setting.
Reset all Smart Programs:
In Ready mode, press and hold both the 1 and 2 buttons for 3 seconds until the Vortex beeps. All Smart Program, cooking times and temperatures are restored to the factory default setting.
What are the initial setup steps?
Unpack
1. Take your new Vortex™ Dual out of the box.
2. Remove all the packaging material from in and around the air fryer.
3. Remove all the accessories from inside the air fryer.
4. Don’t remove the safety warning stickers or the rating label from the air fryer.
Clean before use
1. Wipe the interior with a damp cloth. Use a clean, soft cloth to dry.
2. Wash the accessories with hot water and dish soap. Rinse with warm, clear water and use a soft cloth to dry.
Placement
1. Place your Vortex Dual on a stable, level surface, away from combustible material and external heat sources. Do not place your Vortex Dual on top of another appliance.
2. Make sure to leave at least 13 cm of space above and around all sides of the appliance to allow for sufficient air flow.
How do I open and close the Vortex baskets?
To open or insert the baskets, simply press the Release Buttons on top of the handles. This allows for safe handling and ensures the baskets are securely locked during cooking.
An OPEN message will display when a basket is removed. This will change to OFF when the basket is correctly inserted, and the Vortex enters Ready mode.
How do I perform a test run?
Before using your new Vortex Dual for the first time, perform a test run to ensure everything is working correctly.
To perform a test run:
1. Insert the cooking baskets, but do not add food.
2. Select basket 1.
3. The Air Fry program activates by default.
4. Select ^ or v symbol to change temperature to 205°C.
5. Select ^ or v symbol to change time to 18 minutes.
6. Select basket 2.
7. The Air Fry program activates by default.
8. Repeat steps 4. and 5. above.
9. Press Start and the Vortex starts the test run.
10. When the display shows Add Food, wait 10 seconds for the program to resume (do not add any food).
11. When the display shows Turn Food, wait 10 seconds for the program to resume.
12. The display will show End after the cooking session is complete, let the Vortex cool down.
13. Refer to cooking instructions.
What can I cook and how should I use the cooking trays?
The cooking trays are perforated to allow air to flow under and around your food, and should be used for most foods, like wings and cauliflower bites.
You can place food directly on the cooking tray, without using foil or other coverings.
For the Baking program only, you can use a metal or glass baking dish to hold things like batter for cakes and dough for breads. Place the baking dish inside the cooking basket for baking.
How do I cook using only one basket?
Preheat
1. Press the Release Button on top of the handle to insert the basket.
2. Press 1 (to cook in left basket) or 2 (to cook in right basket). The Air Fry button blinks and the display shows the default time and temperature.
3. Select the Smart Program you wish to use. The default time and temperature are displayed for that Smart Program.
4. To quickly adjust the cooking time, press and hold the ^ or v symbols to increase or decrease the time.
5. To adjust the cooking temperature, press and hold the ^ or v symbols to increase or decrease it.
6. Press Start to start cooking. The preheat symbol will show and the first indicator light will blink as the air fryer starts to preheat.
7. When all 3 preheat indicator lights are on, the target temperature has been reached, and the display will show Add Food. (Note: Add Food applies to Air Fry, Roast, Bake and Grill only).
Cook
1. Press the Release Button to remove the basket and place your food inside.
2. Press the Release Button to insert the basket into the air fryer.
3. Cooking begins and the cooking countdown timer starts.
Turn
1. Part way through the cooking cycle the display shows Turn Food. If you do not remove the basket after Turn Food displays, cooking will proceed after 10 seconds.
2. Remove the basket and carefully turn, flip, or rotate your food.
3. Insert the basket again. Cooking continues.
Finish
When the Smart Program completes, the air fryer beeps and the display shows End. The Vortex will beep in 1 minute intervals to remind you that cooking has completed.
How do I adjust the cooking time and temperature during cooking?
Even after you’ve started a Smart Program, you can still fine-tune the cooking time and temperature or cancel.
Changing cooking time:
1. Press 1 or 2 to select the basket you want to change.
2. Press ^ or v symbols on the Time control to increase or decrease cooking time.
3. Then press the Start button to confirm and cooking will continue. If you don’t press Start, cooking continues using the former settings.
Changing cooking temperature:
1. Press 1 or 2 to select the basket you want to change.
2. Press ^ or v symbols on the Temperature control to increase or decrease the temperature.
3. Press Start to confirm the change and cooking will continue. If you don’t press Start, cooking continues using the former settings.
How do I cancel cooking?
You can cancel cooking at any time after you’ve started a Smart Program:
1. Press 1 or 2 to select the basket you want to cancel.
2. Press X to cancel.
If you press X without selecting 1 or 2 first, you will cancel the Smart Programs for both baskets.
How do I use the Air Fry program?
You can air fry foods like fries, cauliflower bites, wings, nuggets and more.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 196°C | 82°C | 205°C |
| Cooking Time | 15 minutes (00:15) | 1 minute (00:01) | 1 hour (01:00) |
To air fry:
• Follow the basic instructions for Cooking.
• Select the Air Fry button as the Smart Program.
How do I use the Roast program?
You can roast foods like beef, lamb, pork, poultry, vegetables and scalloped potatoes.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 205°C | 82°C | 205°C |
| Cooking Time | 18 minutes (00:18) | 1 minute (00:01) | 1 hour (01:00) |
To roast:
• Follow the basic instructions for Cooking.
• Select the Roast button as the Smart Program.
How do I use the Bake program?
You can bake foods like breads, cakes, pastries and buns.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 176°C | 82°C | 205°C |
| Cooking Time | 20 minutes (00:20) | 1 minute (00:01) | 1 hour (01:00) |
To bake:
• Follow the basic instructions for Cooking.
• Select the Bake button as the Smart Program.
• There is no need to turn the food partway through cooking.
• Leave approximately 2.5 cm of space around all sides of the baking dish to allow heat to circulate evenly.
How do I use the Grill program?
Grilling cooks using direct top-down heating, perfect for melting cheese on French onion soup, and nachos.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 205°C | 177°C | 205°C |
| Cooking Time | 6 minutes (00:06) | 1 minute (00:01) | 30 minutes (00:30) |
To grill:
• Follow the basic instructions for Cooking.
• Select the Grill button as the Smart Program.
• There is no need to turn the food partway through cooking.
How do I use the Reheat program?
Bring the crisp and crunch back to leftovers, in just a few minutes.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 138°C | 49°C | 182°C |
| Cooking Time | 10 minutes (00:10) | 1 minute (00:01) | 1 hour (01:00) |
To reheat:
• Follow the basic instructions for Cooking.
• Select the Reheat button as the Smart Program.
Once this program starts, the display will show the target temperature and cooking time immediately, there’s no preheating time.
How do I use the Dehydrate program?
Dehydrating uses low heat over a long period of time to safely dry out food items, like dried fruit, herbs and dried veggies.
| Setting | Default | Minimum | Maximum |
|---|---|---|---|
| Temperature | 54°C | 35°C | 79°C |
| Cooking Time | 8 hours (08:00) | 1 hour (01:00) | 72 hours (72:00) |
To dehydrate:
• Follow the basic instructions for Cooking.
• Select the Dehydrate button as the Smart Program.
• There is no need to turn the food partway through cooking.
What are the different dual basket cooking options?
The Vortex Dual has three convenient options for cooking in both baskets at the same time:
Dual Basket Cooking: Cook foods in each basket, using different Smart Programs and settings for each.
SyncCook™: Cook in both baskets, using the same Smart Program and settings for both.
SyncFinish™: Cook different foods in each basket, using different Smart Programs and settings for each, however, both baskets finish cooking at the same time.
How do I cook in both baskets (Dual Basket Cooking)?
1. Follow the instructions for Cooking and any specific instructions for the Smart Program you want to use.
2. Set up your first program in the left basket select 1, including any changes to time and temperature settings.
3. Press 2 to start setting up a second Smart Program in the right basket, including any changes to time and temperature settings.
4. Then press Start and continue following the instructions for Cooking.
You can also start the first program in the right basket select 2 and then set up the left basket select 1.
How do I use SyncCook?
1. Follow the instructions for Cooking and any specific instructions for the Smart Program you want to use.
2. After you’ve set up your first program (in either basket) but DO NOT press Start, instead press the SyncCook button (x2).
3. Then press Start to confirm and continue following the instructions for Cooking.
How do I adjust settings during SyncCook?
You can change the cooking time and temperature settings for both baskets whilst in SyncCook mode.
1. Press the ^ or v symbols on the Time and/or Temperature controls to change. The SyncCook icon (x2) will remain on.
2. Then press Start to confirm the changes.
How do I end SyncCook?
You can end SyncCook at any time to make changes to one or both cooking programs.
1. Press 1 or 2 to select the basket you’d like to change. SyncCook stops and the SyncCook icon (x2) no longer displays.
2. Adjust the cooking time or temperature by pressing the ^ or v symbols.
3. Press Start to confirm and cooking continues, with each basket cooking with its own program and settings.
How do I use SyncFinish?
1. Follow the instructions for Cooking and any specific instructions for the Smart Program you want to use.
2. Set up your first program in either basket (select 1 or 2) including any changes to time and temperature settings.
3. Press 1 or 2 to select the other basket and start setting up a Smart Program in that basket, including any changes to time and temperature settings.
4. Press SyncFinish.
5. Press Start and continue following the instructions for Cooking.
The air fryer will calculate the cooking times and start cooking each basket at the appropriate time so they finish together. Removing a basket during cooking will pause the other basket to keep it in sync.
How do I end SyncFinish?
You can end SyncFinish if you need to make changes to the cooking programs by pressing X to cancel. After that, reselect a program and settings for each basket.
How do I clean my Vortex Dual Air Fryer?
Clean your Instant Vortex™ Dual after each use. Always let all parts cool to room temperature before cleaning. Before use or storing, make sure all surfaces are dry.
To prevent electric shock, unplug before cleaning. DO NOT immerse power cord, plug or the appliance in water or other liquid, which may result in electric shock.
| Part | Cleaning Instructions |
|---|---|
| Cooking trays |
• Dishwasher safe.* • The cooking trays have a non-stick coating. Avoid using metal utensils or scouring pads when cleaning. |
| Removable air frying basket |
• Clean with a damp cloth and mild dish soap. • Dishwasher safe. |
| Cooking chamber |
• Clean with a damp cloth and mild dish soap. • Always check the heating coil and cooking chamber walls for oil spatter and food debris, and clean as needed. • Ensure the heating coil is dry before turning on the air fryer. • To remove baked-on grease and food residue from the cooking chamber, spray with a mixture of baking soda and vinegar and wipe clean with damp cloth. For stubborn stains, allow the mixture to sit on the affected area for several minutes before scrubbing clean. |
| Power cord | • Clean with a soft, damp cloth or sponge. Wipe dry. |
*Some discolouration may occur after washing in a dishwasher, but this will not affect the cooker’s safety or performance.
My air fryer will not turn on. What should I do?
Cause: The appliance is not properly plugged in.
Solution: Make sure the power cord is plugged into the outlet firmly.
Cause: Outlet is not powered.
Solution: Plug another appliance into the same outlet to test the circuit.
Cause: The basket is not fully inserted into the air fryer and OPEN is displayed on the panel.
Solution: Make sure the basket is fully inserted. The display will show OFF to confirm basket is locked into place.
Why is black smoke coming from the air fryer?
Cause: Using an oil with a low smoke point.
Solution: Press X to cancel the Smart Program, unplug the air fryer and allow it to cool to room temperature. Choose a neutral oil with a high smoke point.
Cause: Food residue on the heating coil, in the cooking chamber or on the accessories.
Solution: Press X to cancel the Smart Program, unplug the air fryer and allow it to cool to room temperature. Remove all accessories from the cooking chamber and clean the cooking chamber and all accessories thoroughly.
Cause: Appliance malfunction.
Solution: Contact Customer Care.
Why is white smoke coming from the air fryer?
Cause: Cooking foods with a high fat content, such as bacon, sausage, and hamburgers.
Solution: Avoid air frying foods with a high fat content. Check the cooking chamber for excess oil and/or fat and carefully remove as needed before air frying.
Cause: Water is vaporising, producing thick steam.
Solution: Pat dry moist food ingredients before air frying. Do not add water or other liquid to the cooking chamber when air frying.
Cause: Seasoning on food has blown into element.
Solution: Be mindful when seasoning food. Spray vegetables and meats with oil before seasoning to help the seasoning stick.
What do the error codes mean?
If the control panel displays an error code from this list, there is an issue with the Vortex™.
| Problem | Cause | Solution |
|---|---|---|
| E1 | Open circuit. | Contact Customer Care. |
| E2 | Temperature sensor short circuit. | Contact Customer Care. |
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