HP SCANJET 7000 (01) PDF MANUAL

The contents of the box can vary by country/region, but typically include:

1. HP Scanjet 7000 or 5000 scanner
2. Output tray
3. Power supply
4. USB cable
5. Getting Started Guide (this book)
6. Paper-path cleaning cloth
7. Scanning software CDs (number may vary)

NOTE: In some countries/regions, you may need to install a feed roller separately.

CAUTION: Do not connect the USB cable until you are prompted during the software installation.

1. Decide what software to install.

– If you will be using the scanner with document-management and scanning software that you already own, you only need to install the HP Scanjet Drivers and Tools.

– If you do not already have document-management and scanning software, you can use the software that is shipped with the scanner. Read the onscreen descriptions of the software during the installation to decide what software to install. (The software and the number of CDs that are shipped with the scanner might vary by country/region.)

2. Insert the HP Scanning Software CD into the computer CD drive. Wait for the installation dialog box to appear.

3. Click Install Software, and then follow the instructions on the screen.

1. Open the scanner hatch and check to see if the feed roller is installed.

2. If the feed roller is not installed, remove the roller from its packaging and follow the included instructions to install the roller.

1. Connect the power supply to the power supply cable, and then plug the power supply cable into a power outlet or a surge protector.

2. Check that the green LED on the power supply case is on.

– If the green LED is not on, ensure that power is available to the power outlet or surge protector that the power supply cable is plugged into.

– If power is available to the power outlet or surge protector but the green LED is still not on, the power supply might be defective. Contact HP Support for assistance.

3. If the green LED is on, plug the power supply into the back of the scanner (1), and then press the Power switch on the back of the scanner to the on position (2).

CAUTION: Be sure you install the HP scanning software before connecting the scanner to your computer with the USB cable.

Use the USB cable that came with the scanner to connect the scanner to the computer. Connect the square end of the cable to the scanner and the rectangular end of the cable to the computer.

NOTE: HP recommends using a USB port on the back of the computer for a more reliable connection to the scanner.

1. Attach the output tray by sliding the back of the tray into the slot under the front of the scanner.

2. Extend the document feeder.

3. Extend the output tray by unfolding the flap, and then fold out the paper guides.

4. Gently open the HP paper-path cleaning cloth package that came with the scanner.

5. Remove the cleaning cloth and unfold it.

6. Place the unfolded cloth into the document feeder.

7. Press the Tools button to open the HP Scanner Tools Utility. Click the Maintenance tab.

8. Click the Clean button to feed the cloth through the scanner.

NOTE: If the cleaning cloth does not run through the paper path and land in the output tray, then the scanner installation may not be complete. See “Installation troubleshooting”.

9. Repeat Step 8 at least once.

CAUTION: Wait two minutes for the components to dry before inserting paper into the document feeder.

CAUTION: Before placing an item in the document feeder, make sure that the item does not contain wet glue, correction fluid, or other substances that can be transferred to the interior of the scanner. Make sure there are no curls, wrinkles, staples, paper clips, or any other attached material. Sheets should not be stuck together.

1. Place a single page in the document feeder. The page should be face down, with the top of the page pointing down.

2. Adjust the paper guides in the document feeder so they touch both sides of the page. Ensure that the page is straight and the guides are against the edges of the page.

3. Fold out the paper guides in the output tray.

4. Load the predefined scan profiles:

a. Start the HP Scanner Tools Utility by either pressing the Tools button on the scanner front panel or navigating through the Start menu (Start > Programs/All Programs > HP > Scanjet > 7000/5000 > HP Scanner Tools Utility).

b. Click the Profiles tab.

c. Highlight a profile in the HP scan software profiles, HP copy profiles, or Other application profiles list box, and then click Add. (TIP: Profile details appear below the list).

d. Continue adding profiles as needed.

e. When you are done, click Apply to update the list on the scanner front panel. To close the HP Scanner Tools Utility, click OK.

5. Start the scan:

– If you have installed the HP Smart Document Scan Software, press the Scan Simplex or Scan Duplex button. The page will feed through the scanner. A scan of the page will appear on your computer screen. If a scan does not appear, see “Installation troubleshooting”.

– If you do not have HP Smart Document Scan Software installed, scan from the software application you intend to use for scanning. If the scan processes as normal for this application, then the software installation is successful. If it does not process normally, consult the software help for your application.

6. Install any additional software that you want to use.

1. Front panel

2. Power Save button

3. Document feeder

4. Latch to open scanner

5. Power switch (back)

6. Power supply input (back)

7. USB input (back)

The scanner supports two modes of lamp operation:

– In Power Save mode, the scanner lamp times out and turns off automatically after about 15 minutes of inactivity. If the scanner lamp has turned off and you want to scan, either press the Power Save button or load originals into the document feeder.

– In Instant Lamp On mode, the scanner lamp times out and turns off automatically after about 15 minutes of inactivity, but it remains warm and ready to scan.

To switch from Power Save mode to Instant Lamp On mode, select the Enable Instant Lamp On check box on the Settings tab of the HP Scanner Tools Utility. To switch back to Power Save mode, clear the Enable Instant Lamp On check box.

– The HP Smart Document Scan Software allows you to create scan profiles and guides you through the scanning process. To open the software, double-click the HP Smart Document Scan Software icon on the desktop.

– HP Scanner Tools Utility allows you to configure the list of scan profiles on the scanner front panel, to create scan profiles that use third-party scanning software, and to find information about scanner settings, status, and maintenance. To open the software, double-click the HP Scanner Tools Utility icon on the desktop.

Document Loading Guidelines:

• The maximum capacity of the document feeder is 50 sheets of 75 g/m² (20 lb) paper. When using heavier paper, the maximum capacity is decreased.
• The card capacity of the document feeder is 10 cards.
• Be sure that your documents are within these guidelines:

  Width:	52 mm to 216 mm (2.1 in to 8.5 in)
  Length:	74 mm to 864 mm (2.9 in to 34 in)
  Weight:	50 g/m² to 120 g/m² (13.3 lb to 32 lb)

• In the scanning software, set the page size to match the width and length of the paper that you are scanning.
• The scanner document feeder can process cards that meet the following specifications:

  Minimum size:	52 mm x 74 mm (2.1 in x 2.9 in)
  Maximum size:	210 mm x 269 mm (8.3 in x 10.6 in)
  Minimum weight:	253 g/m² (12 points or 102 lb)
  Maximum weight:	326 g/m² (15 points or 120 lb)

• Scanning the following types of documents might result in paper jams or damage: Wrinkled or creased documents, Torn documents, Carbon paper, Extremely thin/translucent paper, Photos, Papers stuck together, Curled documents, Documents with paper clips or staples, Coated paper, Paper with adhesive notes or flags attached, Overhead transparencies, Paper with wet substances (glue, correction fluid).

Additional Loading Tips:

• Smooth out any folds or curls in your documents before placing them into the feeder. If the leading edge is curled or folded, it may cause a jam.
• When loading paper smaller than 74 mm (2.9 in) in one dimension (like business cards), place the pages with the long side parallel to the paper guides.
• To scan fragile documents (photos, wrinkled or lightweight paper), place the document in a clear, heavyweight document sleeve no wider than 216 mm (8.5 in) before loading. TIP: An appropriately trimmed ring binder sleeve can work.
• Ensure the document feeder hatch is securely latched (listen for a click).
• Adjust paper guides to the width of the documents, touching the edges without clearance to prevent skewing.
• Gently set the stack in the feeder; do not drop it or tap the top edge after placing it.
• Clean scanning rollers if visibly dirty or after scanning documents with pencil writing.

1. Pull up the document feeder extension and adjust the output tray.

2. Adjust the paper guides to the width of the documents. Do not overtighten, as this can restrict feeding. For small originals like checks, ensure guides fit snugly.

3. Fan the stack of document pages to ensure they do not stick together. Fan the edge pointing into the feeder first in one direction, then the opposite direction.

4. Align the edges of the documents by tapping the bottom of the stack against a flat surface. Rotate the stack 90 degrees and repeat.

5. Gently set the stack in the document feeder. Load pages face down with the top of the pages pointing into the feeder.

NOTE: For best results, do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder.

6. Verify that the paper guides are aligned with the edges of the stack.

1. Place the stack of cards face down with the long dimension parallel to the paper guides.

2. Adjust the paper guides to center the original. Make sure the paper guides touch the edges of the original.

– If the scanner LCD does not display any scan or copy profiles, open the HP Scanner Tools Utility to load the profiles onto the scanner.

– To reduce paper jams, use scan settings that specify the actual dimensions of the pages you are scanning.

– To cancel a scan or copy, press Cancel (X).

– If you press Scan Duplex, the scanner processes both sides of the original regardless of the scan profile setting.

– If you press Scan Simplex, the scanner processes only one side of the original.

– If you want to change copy settings, select ‘Start copy software’ on the scanner, then press Scan Simplex or Scan Duplex. The HP Copy software starts on the connected computer where you can modify settings.

– You can create scan profiles that use third-party scanning software using the HP Scanning Tools Utility. See its Help for more information.

1. Load the originals.

2. Use ▲ and ▼ to select the scan or copy profile you want.

3. If you selected a copy profile, press OK, use ▲ and ▼ to specify the number of copies you want, and then press OK.

TIP: If you selected a scan profile, pressing OK displays the scan profile’s file type, color mode, and resolution. To return to the profiles list, press Back (5).

4. Press either Scan Simplex for one-sided scans or Scan Duplex for two-sided scans.

1. Click Start, point to Programs or All Programs, point to HP, point to HP Smart Document Scan, and then click HP Smart Document Scan Software.

2. Select a profile (TIP: A description is displayed below the list), and then click Scan.

3. Follow the onscreen instructions to complete the scan.

For more information, see the HP Smart Document Scan Software Help.

You can scan directly into a software program if it is ISIS or TWAIN compliant. Generally, the program is compliant if it has a menu option like Acquire, Scan, Import New Object, or Insert. Check the program’s documentation if unsure.

1. Start the scanning software, and then select the ISIS or TWAIN data source (your HP Scanjet scanner).

2. Select the settings that are appropriate for the documents you are scanning.

3. Carry out the appropriate actions within the software to complete the scan.

For more information, see the online help for the scanning software.

To open the User Guide:

Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7000 or 5000, and then click User Guide.

To open the User Guide in another language:

1. Insert the HP software CD that came with the scanner into the computer CD drive. Wait for the installation dialog box to appear.

2. Click View or print guides. A list of languages is displayed.

3. Click the language that you want.

Double-click the HP Smart Document Scan Software icon on the computer desktop, and then click Help on the menu bar.

Press the Tools button on the scanner front panel, and then click Help in the HP Scanner Tools Utility dialog box.

1. Check the USB connection between the scanner and the computer.

2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner.

– Windows 2000/XP/XP, 64 bit: Device Manager is on the Hardware tab of the Systems tool in the Control Panel.

– Vista/Vista, 64 bit: If using categorized Control Panel view, select Control Panel > Hardware and Sound > Device Manager. If using Classic view, select Control Panel > Device Manager.

3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software.

4. If the problem persists, see http://www.hp.com/support.

A document feeder paper jam has been detected. Open the hatch and clear the jam.

The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see http://www.hp.com/support.

Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see http://www.hp.com/support.

This means the document feeder cannot pick up the paper or the paper is jammed. Follow these steps:

1. Remove the paper from the document feeder.

2. Sort through the stack to make sure the sheets are not stuck together.

3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide.

4. Replace the stack of originals and try again.

Two conditions could generate this error:

– A hardware failure occurred. Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see http://www.hp.com/support.

– The scanner requires routine maintenance. View the maintenance message on your computer screen.

Occasional cleaning helps ensure higher-quality scans. Perform routine cleaning as necessary, depending on usage and environment.

Routine cleaning should include cleaning the scanner glass and the feed rollers. You can use the HP Scanner Tools Utility to help keep track of regular maintenance tasks.

For in-depth instructions, see the scanner User Guide.

CAUTION: Avoid placing items with sharp edges, paper clips, staples, wet glue, correction fluid, or other substances in the scanner. Pages should not be curled, wrinkled, or stuck together.

If the scanner does not work after installation, you might see a message like:

– The scanner could not be initialized.

– The scanner could not be found.

– An internal error has occurred.

– The computer cannot communicate with the scanner.

To fix the problem, check the scanner cables and software as described in the troubleshooting sections.

NOTE: For problems with using the scanner (not installation), see the troubleshooting information in the scanner User Guide.

1. Check that the green LED on the power supply case is on. This indicates the power supply is functioning correctly.

2. If the green LED is not on, ensure that power is available to the power outlet or surge protector the power supply cable is plugged into.

3. Check that the power cable is connected between the scanner and a power outlet.

4. Check that the Power switch on the back of the scanner is in the on position.

5. If power is available but the green LED is still off, the power supply might be defective. See http://www.hp.com/support for assistance.

If the problem persists after verifying the above, try power cycling:

1. Press the Power switch to the off position, and then disconnect the power cable from the scanner.

2. Wait 30 seconds.

3. Reconnect the power cable to the scanner, and then press the Power switch to the on position.

Check the physical connection:

– Use the USB cable that was included with the scanner. Another USB cable might not be compatible.

– Ensure the USB cable is securely connected between the scanner and the computer. The trident icon on the USB cable faces up when properly connected to the scanner.

If the problem persists, try the following:

1. Depending on how the scanner is connected:

– If connected to a USB hub or docking station, disconnect it and connect directly to a USB port on the back of the computer.

– If connected directly to the computer, plug it into a different USB port on the back of the computer.

– Remove all other USB devices except the keyboard and mouse.

2. Press the Power switch to the off position, wait 30 seconds, and then press the Power switch to the on position.

3. Restart the computer.

4. After the computer restarts, try using the scanner.

– If it works, reconnect other USB devices one at a time, testing the scanner after each one. Disconnect any device that prevents the scanner from working.

– If the scanner still does not work, uninstall and then reinstall the HP Scanjet drivers and utilities.

If checking cable connections didn’t solve the problem, it might be due to an incomplete installation.

1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner.

2. Use the Add/Remove Programs tool (or Programs and Features in Windows Vista) from the Control Panel to uninstall the following items:

– HP Scanjet 7000 Document ISIS/TWAIN or HP Scanjet 5000 Document ISIS/TWAIN

– HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities

3. Restart the computer.

4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools.

5. Reconnect the USB cable and power cable to the scanner, and then press the Power switch to the on position.

1. Review the troubleshooting information in this Getting Started Guide and the scanner User Guide.

2. Visit HP online support at http://www.hp.com/support or contact your point of purchase. Online support offers:

– Online chat and E-mail access to support specialists.

– Software, firmware, and driver updates.

– Product and troubleshooting information.

– Proactive updates, alerts, and newsletters (requires registration).

3. Contact HP support by phone. Options and fees vary by product, country/region, and language. See http://www.hp.com/support for the latest information.

4. For post-warranty support, help is available online at http://www.hp.com/support.

5. To extend or upgrade your warranty, contact your point of purchase or check HP Care Pack offers at http://www.hp.com/support.

6. If you already purchased an HP Care Pack Service, check the support conditions in your contract.

NOTE: In the presence of high electromagnetic fields, it is possible the output from the HP scanner may be slightly distorted.

NOTE: HP is committed to providing chemical substance information as needed to comply with legal requirements such as REACH. Chemical information for this product can be found at http://www.hp.com/go/reach.

This HP product contains Mercury in the fluorescent lamp. Disposal of this material may be regulated due to environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance (EIA) at http://www.eiae.org.

This symbol on the product or its packaging indicates that this product must not be disposed of with other household waste. It is your responsibility to dispose of waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment (WEEE). Separate collection and recycling help conserve natural resources and ensure recycling protects human health and the environment. For more information on where to drop off waste equipment for recycling, contact your local city office, household waste disposal service, or the shop where you purchased the product.