FREE ENGLISH HP SCANJET PRO 2000 S2 (01) PDF USER GUIDE
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FREE ENGLISH HP SCANJET PRO 2000 S2 (01) PDF REFERENCE MANUAL
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What are the parts on the front of the HP ScanJet 2000 s2, 3000 s4, and N4000 snw1 models?

Callout Description
1 Document feeder latch
2 Control panel
3 Document output tray with extension
4 Paper guides
5 Document input tray with extension

What are the parts on the front of the HP ScanJet Enterprise Flow 5000 s5, 7000 s3, and N7000 snw1 models?

Callout Description
1 Document feeder latch
2 Control panel
3 Document output tray with extension
4 Thick media switch

• When the button is in the unfolded position, the scanner is set to scan unfolded media, which is the default setting.

• When the button is in the folded position, the scanner is set to scan folded media or heavier, smaller media, such as embossed cards.

5 Paper guides
6 Document input tray with extension

What are the parts on the back of the HP ScanJet 2000 s2 models?

Callout Description
1 Slot for a cable-type security lock
2 USB 3.0 interface port
3 Power supply input

What are the parts on the back of the HP ScanJet 3000 s4 models?

Callout Description
1 Slot for a cable-type security lock
2 USB host for USB flash drive
3 USB 3.0 interface port
4 Power supply input

What are the parts on the back of the HP ScanJet Enterprise Flow 5000 s5 and 7000 s3 models?

Callout Description
1 Slot for a cable-type security lock
2 USB host for USB flash drive
3 USB 3.0 interface port
4 Power supply input

What are the parts on the back of the HP ScanJet N4000 snw1 models?

Callout Description
1 Slot for a cable-type security lock
2 LAN port
3 USB host for USB flash drive
4 USB 3.0 interface port
5 Power supply input

What are the parts on the back of the HP ScanJet Enterprise Flow N7000 snw1 models?

Callout Description
1 Slot for a cable-type security lock
2 LAN port
3 USB host for USB flash drive
4 USB 3.0 interface port
5 Power supply input

Where are the serial number and product number located?

The serial and product numbers label is located on the rear cover.

How do I use the control panel on the HP ScanJet 2000 s2 and 3000 s4 models?

Use the buttons on the control panel to start or cancel a scan, and to turn the unit on and off.
Callout Name Description
1 Power button and LED Press the Power button to turn on the scanner. Press and hold the Power button for three seconds to turn off the scanner. A lit Power LED indicates that the scanner is turned on.
2 Scan button Press the Scan button to initiate a scan.
3 Error LED A blinking or lit Error LED indicates that an error has occurred.
4 Cancel X button Press the Cancel X button to cancel a scan in progress.

How do I use the control panel on the HP ScanJet Enterprise Flow 5000 s5 and 7000 s3 models?

Use the buttons on the control panel to start or cancel a scan, and to turn the unit on and off.
Callout Name Description
1 Up arrow button Use the Up arrow button to increase settings values or navigate menu items.
2 Down arrow button Use the Down arrow button to decrease settings values or navigate menu items.
3 Duplex Scan button Press the Duplex Scan button to initiate a two-sided scan.
4 Simplex Scan button Press the Simplex Scan button to initiate a one-sided scan.
5 Cancel X button Press the Cancel X button to cancel a scan in progress.
6 Tools button Press the Tools button to open the HP Scanner Tools Utility.
7 Power button and LED Press the Power button to turn on the scanner. Press and hold the Power button for three seconds to turn off the scanner.
8 LCD area Watch the two-line display to view product status and error messages.

What do the items on the touch screen menu mean (N4000 snw1 and N7000 snw1 models)?

Callout Description
1 Ready
2 Starts a scan to a connected computer
3 Starts a scan to an email address
4 Starts a scan to a network folder
5 Starts a scan to Sharepoint
6 Starts a scan to a USB flash drive
7 Select a scan shorcut
8 Network connection status
9 Settings
10 Reserved jobs
11 Go to previous or next page

NOTE: The features that appear on the Home screen can vary, depending on the scanner configuration.


What do the buttons on the touch panel do (N4000 snw1 and N7000 snw1 models)?

Use the buttons on the touch panel to start or cancel a scan, and to power the unit on and off.
Callout Name Description
1 Touch panel
2 Back icon Back
3 Home icon Home
4 Power/Sleep icon Power/Sleep
5 Help icon (?) Help

What operating systems are supported?

The following information applies to the scanner-specific Windows and HP scan drivers for macOS and to the software installer.

Windows: See the software installation notes for more information.

macOS: Mac computers are supported with this scanner. Download the software from the product support home page, and then use it to install the HP scan driver.

1. Go to the product support home page.

2. Follow the steps provided to download the scanner software.

Linux: For information and scan drivers for Linux, go to http://www.hp.com/go/linuxprinting.

NOTE: For a current list of supported operating systems, go to the product support home page for HP’s all-inclusive help for the scanner.


What are the minimum system requirements?

Windows 10, 8.1, 7 macOS Catalina v10.15, macOS Mojave v10.14, macOS High Sierra v10.13 Mobile devices, Android

• 32-bit or 64-bit

• 2 GB of available hard disk space

• Microsoft Internet Explorer

• Internet connection

• USB port

• 2 GB of available hard disk space

• Internet connection

Router connection not required

What are the product dimensions and weight?

Model 1. Height 2. Depth 3. Width Weight
2000 s2, 3000 s4 and N4000 snw1 models 154 mm (6.1 in) 172 mm (6.8 in) 300 mm (11.8 in) 2.7 kg (6 lb)
5000 s5, 7000 s3 and N7000 snw1 models 190 mm (7.5 in) 198 mm (7.8 in) 310 mm (12.2 in) 4.0 kg (8.8 lb)

What is the recommended operating environmental range?

Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 10° to 35°C (50° to 95°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Altitude Not applicable 0 to 3048 m (0 to 10,000 ft)

What can I do with the HP Scan software (Windows)?

Use the HP Scan software to complete the following tasks:

• Scan to a PDF

• Scan to a JPEG

• Email as a PDF

• Email as a JPEG

• Scan text for editing (OCR)

• Scan to cloud

• Everyday scan


What can I do with the HP Scanner Tools Utility (Windows)?

Use the HP Scanner Tools Utility to complete the following tasks:

• Set maintenance and status update notification options

• Change the scanner’s power management settings

• View scanner information (firmware version, serial number, total number of pages scanned)

• Modify scan profiles

• Modify properties of Scan to USB Drive

To open the utility, do one of the following:

• Windows 8.1 and 10: On the Start screen, click the HP Scanner Tools Utility tile.

• Launch HP Scan Assistant from your desktop, and then select Tools.


How do I access the Embedded Web Server (EWS)?

To gain access to the Embedded Web Server, type the IP address for the product in the address line of the browser. To find the IP address, touch the Network (Wireless or Wired LAN) icon in the top right corner of the home screen, and then touch Wireless or Wired (LAN).

Example IP address in a web browser: https://10.10.XXXXX/

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.


How do I change the default sleep and auto-off settings using the HP Scanner Tools Utility (Windows)?

1. Start the HP Scanner Tools Utility.

2. Click the Settings tab.

3. Select the desired values from the Turn off the scanner after drop-down list and the Put the scanner to sleep after drop-down list.


How do I change the default auto-off setting using the HP Utility (macOS)?

1. Start HP Utility.

2. Click the Energy icon.

3. Select a Lamp Mode setting.

4. Select an auto-off time setting from the Automatically power off the scanner: drop-down box.


How do I set up Scan to Email (N4000 snw1 and N7000 snw1 models)?

Step one: Check the network connection and gather SMTP information

To set up the Scan to Email feature, the product must have an active network connection to the same network as the computer that will run the setup process.

Gather the following information before beginning the configuration process:

• Administrative access to the product

• SMTP server (e.g., smtp.mycompany.com)

NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information, contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically found by doing an Internet search. For example, use terms like “Gmail smtp server name” or “Yahoo smtp server name” to search.

• SMTP server authentication requirements for outgoing email messages, including the user name and password used for authentication, if applicable.

NOTE: Consult your email service provider’s documentation for information on digital sending limits for your email account. Some providers may temporarily lock your account if you exceed your sending limit.

Step two: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network (Wireless or Wired LAN) icon according to your network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

Step three: Configure the Scan to Email feature

Use Scan to E-mail Setup in the HP Embedded Web Server (EWS) for basic configuration.

1. Among the EWS top navigation tabs, click the Scan tab.

2. In the left navigation pane, click Scan to E-mail Setup.

3. In the E-mail Address area, enter the sender’s email address for the new outgoing email profile in the From E-mail Address field.

4. In the SMTP Server Settings area, complete the following fields:

• In the SMTP Server field, enter the address of the SMTP server.

• In the SMTP Port field, enter the SMTP port number.

NOTE: In most cases, the default port number does not need to be changed.

NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled. Please refer to online sources to confirm these server settings are current and valid at the time of configuration.

• If you are using Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

5. If the SMTP server requires authentication to send an email, complete the following fields in the SMTP Authentication area:

• In the SMTP User ID field, enter the user ID for the SMTP server.

• In the SMTP Password field, enter the password for the SMTP server.

6. Review all the information, and then click one of the following options:

• Save and Test: Select this option to save the information and test the connection.

• Save Only: Select this option to save the information without testing the connection.

Step four: Add contacts to the Email Address Book

In the left navigation pane, click E-mail Address Book Setup to add email addresses to the address book accessible from the product.

To add an individual email address:

1. In the E-mail Address field, enter the email address of the new email contact.

2. Click Save.

Step five: Configure the default Settings for Scan to Email

In the left navigation pane, click Scan Settings to configure the default Scan to Email settings.

1. In the Default Settings for Scan to E-Mail area, configure the following email settings:

Option Description
Subject Provide a default subject line for the email messages.
Body Text Create a custom default message for all emails sent from the product.

2. Configure the following file scan settings:

Option Description
File Name Prefix Enter a file name prefix (e.g., MyScan).
File Type Select the default file type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color Select whether scanned files will be in black and white or in color.
De-skew Select On or Off to enable or disable image skew correction.
Delete Blank Page Select On or Off to indicate whether blank pages should be removed from the scanned output.
Misfeed Detection Select On or Off to enable or disable the detection of multiple pages fed simultaneously into the document feeder.
Combine Documents Select On or Off to indicate whether multiple documents should be combined into one scanned output file.
JPEG file compression Select a compression value for JPEG file.

3. Click Apply at the bottom of the screen.


How do I set up Scan to Network Folder (N4000 snw1 and N7000 snw1 models)?

Step one: Gather network information

Before you begin to set up the Scan to Network Folder feature, gather the following information and get prepared.

NOTE: To set up the Scan to Network Folder feature, the product must have an active network connection to the same network as the computer that will run the setup process.

Administrators need the following items before beginning the configuration process.

• Administrative access to the product

• The fully-qualified domain name (FQDN) (e.g., \\\\servername.us.companyname.net\\scans) of the destination folder or the IP address of the server (e.g., \\\\16.88.20.20\\scans).

NOTE: The use of the term “server” in this context refers to the computer where the shared folder resides.

Step two: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network (Wireless or Wired LAN) icon according to your network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

Step three: Configure the Scan to network feature

Use Network Folder Setup in the HP Embedded Web Server (EWS) for basic configuration.

1. Among the EWS top navigation tabs, click Scan.

2. In the left navigation pane, click Network Folder Setup.

3. On the Network Folder Setup page, click the New button.

4. In the Scan Settings area, complete the following fields:

Option Description
File Name Prefix Enter a file name prefix (e.g., MyScan).
File Type Select the default file type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color Select whether scanned files will be in black and white or in color.
De-skew Select On or Off to enable or disable image skew correction.
Delete Blank Page Select On or Off to indicate whether blank pages should be removed from the scanned output.
Misfeed Detection Select On or Off to enable or disable the detection of multiple pages fed simultaneously into the document feeder.
Combine Documents Select On or Off to indicate whether multiple documents should be combined into one scanned output file.
JPEG file compression Select a compression value for JPEG file.

5. In the Network Folder Information area, complete the following fields:

• In the Display Name field, enter the name to display for the folder.

• In the Network Path field, enter the network path to the folder.

• In the Username field, enter the user name needed to access the folder on the network.

• In the Password field, enter the password needed to access the folder on the network.

6. Review all the information, and then click one of the following options:

• Save and Test: Select this option to save the information and test the connection.

• Save Only: Select this option to save the information without testing the connection.

• Cancel: Select this option to quit the configuration without saving.


How do I set up Scan to USB Drive (N4000 snw1 and N7000 snw1 models)?

The product can scan a file and save it on a USB flash drive. Before using this feature, follow the steps below to enable and configure it.

Step one: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network (Wireless or Wired LAN) icon according to your network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

Step two: Enable Scan to USB Drive

1. Among the EWS top navigation tabs, click the Security tab.

2. In the left navigation pane, click Access Control.

3. Check the current user account. If USB is not checked, click Edit, select Enable USB, and then click OK.

Step three: Configure the default settings for Scan to USB Drive

1. Among the EWS top navigation tabs, click the Scan tab.

2. In the left navigation pane, click Scan Settings.

3. In the Default Settings for Scan to USB area, enter a folder name for Stored Folder, and then configure the following settings:

Option Description
File Name Prefix Enter a file name prefix (e.g., MyScan).
File Type Select the default file type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color Select whether scanned files will be in black and white or in color.
De-skew Select On or Off to enable or disable image skew correction.
Delete Blank Page Select On or Off to indicate whether blank pages should be removed from the scanned output.
Misfeed Detection Select On or Off to enable or disable the detection of multiple pages fed simultaneously into the document feeder.
Combine Documents Select On or Off to indicate whether multiple documents should be combined into one scanned output file.
JPEG file compression Select a compression value for JPEG file.

4. Click Apply at the bottom of the screen.


How do I set up Scan to SharePoint (N4000 snw1 and N7000 snw1 models)?

Step one: Prepare

Before you begin to set up the Save to SharePoint feature, make the following preparations.

Administrators need the following items before beginning the configuration process.

• Administrative access to the product.

• The destination folder that the scanned files will be saved to must exist on the SharePoint site, and write access must be enabled to the destination folder.

Step two: Access the HP Embedded Web Server (EWS)

1. From the Home screen on the product control panel, touch the Network (Wireless or Wired LAN) icon according to your network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

Step three: Enable Scan to SharePoint

1. Among the EWS top navigation tabs, click the Security tab.

2. In the left navigation pane, click Access Control.

3. Check the current user account. If SharePoint is not checked, click Edit, select Enable SharePoint, and then click OK.

Step four: Configure the Scan to SharePoint feature

Use SharePoint Setup in the HP Embedded Web Server (EWS) for basic configuration.

1. Among the EWS top navigation tabs, click the Scan tab.

2. In the left navigation pane, click SharePoint Setup.

3. On the SharePoint Setup page, click the New button.

4. In the Scan Settings area, complete the following fields:

Option Description
File Name Prefix Enter a file name prefix (e.g., MyScan).
File Type Select the default file type for the scanned document.
PDF Type Select the default PDF type for the scanned document.
Resolution Select the default scan resolution for the scanned document. NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower resolution images have fewer dots per inch and show less detail, but the file size is smaller.
Color Select whether scanned files will be in black and white or in color.
De-skew Select On or Off to enable or disable image skew correction.
Delete Blank Page Select On or Off to indicate whether blank pages should be removed from the scanned output.
Misfeed Detection Select On or Off to enable or disable the detection of multiple pages fed simultaneously into the document feeder.
Combine Documents Select On or Off to indicate whether multiple documents should be combined into one scanned output file.
JPEG file compression Select a compression value for JPEG file.

5. In the SharePoint Information area, complete the following fields:

• In the Display Name field, enter the name to display for the SharePoint path.

• In the Network Path field, enter the SharePoint path.

• If you want the product to overwrite an existing file that has the same file name as the new file, select Overwrite existing files.

• In the Windows Domain field, enter the domain name.

• In the Username field, enter the user name needed to access the SharePoint path.

• In the Password field, enter the password needed to access the SharePoint path.

6. Review all the information, and then click one of the following options:

• Save and Test: Select this option to save the information and test the connection.

• Save Only: Select this option to save the information without testing the connection.

• Cancel: Select this option to quit the configuration without saving.


How do I set up access control (N4000 snw1 and N7000 snw1 models)?

The Access Control option in the HP Embedded Web Server (EWS) provides controls to manage the scanner features users can access.

NOTE: If the administrator has set a password to limit access to the EWS, the password is required before setting up access control.

1. From the Home screen on the product control panel, touch the Network (Wireless or Wired LAN) icon according to your network connection method, and then touch Wireless or Wired (LAN) to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the product control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

3. Among the EWS top navigation tabs, click the Security tab.

4. In the left navigation pane, click Access Control.

5. Select Enable Access Control.

• If you want to use the current user account, click Edit to set a PIN code and select scanner features that you want the current user account to access.

• If you want to create a new user account, click New. Enter an account name, set a PIN code, and then select scanner features that you want this user account to access.

6. Click OK.

Once the access control has been set up, users cannot access the disabled scanner features and need to enter the PIN to use the enabled scanner features.


What is the Thick media switch used for?

The Thick media switch, shown in Figure 2-10, is enabled by default for most media. It should be disabled before scanning folded sheets or fragile originals placed in a plastic carrier sheet. Only one folded page or plastic carrier sheet can be loaded at any one time.

NOTE: Disabling this switch might cause multi-pick errors or a paper jam.

NOTE: Enabling this switch with folded paper might cause damage to the sheet.


How do I scan to a computer from the touch screen (N4000 snw1 and N7000 snw1 models)?

To scan to a computer using the touch screen, follow these steps:

1. Load the original into the input tray.

2. From the Home screen on the product control panel, touch To Computer.

3. The scanner displays a list of computers that have the HP software installed and are enabled to receive scans from the scanner. Select a computer to receive the scan.

4. If you want to change scan settings:

• Touch Shortcut to select a different scan shortcut.

• Touch Sides to switch between one-sided and two-sided settings.

5. Touch Scan. The scan will be sent to the selected computer.


How do I scan to a network location from the touch screen (N4000 snw1 and N7000 snw1 models)?

To scan to a network location using the touch screen, follow these steps:

1. Load the original into the input tray.

2. From the Home screen on the product control panel, touch To Network Folder.

3. If you have set up multiple network destinations, the scanner displays a list of network folders. Select a network folder to receive the scan.

4. If prompted, enter PIN password.

5. If you want to configure scan settings:

• Touch Options to change file type, resolution, color, or other advanced settings.

• Touch Sides to switch between one-sided and two-sided settings.

6. Touch Scan.


How do I scan to email from the touch screen (N4000 snw1 and N7000 snw1 models)?

To scan to an email using the touch screen, follow these steps:

1. Load the original into the input tray.

2. From the Home screen on the product control panel, touch To Email.

3. Follow the onscreen instructions to select or enter an email address.

4. If you want to configure scan settings:

• Touch Options to change file type, resolution, color or other advanced settings.

• Touch Sides to switch between one-sided and two-sided settings.

5. Touch Scan.


How do I scan to a Microsoft SharePoint site from the touch screen (N4000 snw1 and N7000 snw1 models)?

Use Save to SharePoint to scan documents directly to a Microsoft SharePoint site. This feature eliminates the need to scan the documents to a network folder, USB flash drive, or email message, and then manually upload the files to the SharePoint site.

To scan to a SharePoint site using the touch screen, follow these steps:

1. Load the original into the input tray.

2. From the Home screen on the product control panel, touch Scan to SharePoint.

3. If you have set up multiple SharePoint destinations, the scanner displays a list of SharePoint folders. Select a SharePoint folder to receive the scan.

4. If you want to configure scan settings:

• Touch Options to change file type, resolution, color, or other advanced settings.

• Touch Sides to switch between one-sided and two-sided settings.

5. Touch Scan.


How do I scan to a USB flash drive from the touch screen (N4000 snw1 and N7000 snw1 models)?

The product can scan a file and save it on a USB flash drive. Before using this feature, use the HP Embedded Web server to enable and configure it.

To scan to a USB flash drive using the touch screen, follow these steps:

1. Load the original into the input tray.

2. Insert the USB flash drive into the USB port.

3. From the Home screen on the product control panel, touch Scan to USB Drive.

4. If you want to configure scan settings:

• Touch Options to change file type, resolution, color, or other advanced settings.

• Touch Sides to switch between one-sided and two-sided settings.

5. Touch Scan.


How do I view scan shortcuts in the HP Scan software (Windows)?

To view existing scan shortcuts, open HP Scan. Existing scan shortcuts will display in a list to the left.


How do I create scan shortcuts in the HP Scan software (Windows)?

Scan shortcuts provide a fast, efficient way to select the settings for frequently performed scanning tasks.

To create a scan shortcut, follow these steps:

1. Open the HP Scan software.

2. Click Create New Scan Shortcut.

3. Enter a name for the new shortcut.

4. Choose to create the new shortcut from current settings, or a previous existing shortcut.

5. Click Create.

6. Modify the settings for the new scan shortcut. Click More for more settings.

7. Click the Save icon next to the name of the new shortcut in the shortcut list to save the modifications to the shortcut, or click the Undo icon to undo modifications.


How do I modify scan shortcuts in the HP Scan software (Windows)?

To modify a scan shortcut, follow these steps:

1. Open the HP Scan software.

2. Select the shortcut to be modified from the list to the left.

3. Change settings on the right side of the screen. Click More for more settings.

4. Click the Save icon to the right of the shortcut name to save changes.


How do I scan to a picture using the HP Scan software (Windows)?

To save your scan as a picture, follow these steps:

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Follow one of the steps:

• Select Save as JPEG or Email as JPEG, and then click Scan.

• Choose any other scan shortcut, change the Item Type to Photo, select a picture file type from the File Type drop-down list, and then click Scan.


How do I scan to a PDF using the HP Scan software (Windows)?

To save your scan as a PDF, follow these steps:

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Follow one of the steps:

• Select Save as PDF or Email as PDF, and then click Scan.

• Choose any other scan shortcut and select PDF, Searchable PDF (.PDF), or PDF/A (.PDF) from the File Type drop-down list, and then click Scan.


How do I scan text for editing (OCR) using the HP Scan software (Windows)?

The HP Scan software uses optical character recognition (OCR) to convert text on a page to text that can be edited on a computer. The OCR software comes with the HP Scan and ReadIris Pro software. For information about using the OCR software, see scan text for editing in the online Help.


How do I scan to email using the HP Scan software (Windows)?

Learn how to scan to email by using the HP Scan software.

NOTE: To scan to email, make sure there is an Internet connection.

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Follow one of the steps:

• Select Email as PDF or Email as JPEG, and then click Scan.

• Choose any other scan shortcut and select Email from the Send To drop-down list, and then click Scan.


How do I scan to the cloud using the HP Scan software (Windows)?

Learn how to scan to cloud by using the HP Scan software.

NOTE: To scan to the cloud, make sure there is an Internet connection.

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Select Send to Cloud, and then select the file destination, such as Google Drive or DropBox.

4. Select Scan.


How do I scan to FTP using the HP Scan software (Windows)?

You can upload a scanned image to a FTP folder by using the HP Scan software.

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Select a scan shortcut. From the Destination area, select Send to.

4. Select a FTP folder as destination. If this is the first time you have used this feature, click Add to set up an FTP destination first.

5. Click OK, and then click Scan.


How do I scan to SharePoint using the HP Scan software (Windows)?

You can upload a scanned image to a SharePoint site directly by using the HP Scan software.

1. Load the document into the input tray.

2. Open the HP Scan software.

3. Select a scan shortcut. From the Destination area, select Send to.

4. Select a SharePoint site as destination. If you haven’t set up this feature before, click Add to set up a SharePoint site destination first.

5. Click OK, and then click Scan.


How do I scan long or extra-long documents?

By default, the scanner automatically detects page size using the Detect Size selection for page lengths less than or equal to 356 mm (14 in).

For long or extra-long documents, select Long (8.50 x 34 inches) or Extra Long (8.50 x 122 inches) from the page size drop-down list in the scan shortcut settings.

NOTE: Only one page at a time can be scanned when using a long or extra-long page setting.

If the scanner is set to scan long or extra-long pages, it will scan one page at a time. Using this setting to scan regular pages will slow down the process and should only be used to scan pages longer than 356 mm (14 in).


What is multi-feed detection and when should I disable it?

The multi-feed detection feature stops the scan process if it senses that multiple pages are fed into the scanner at one time. This feature is enabled by default.

Disabling this feature might be helpful when scanning:

• Multipart forms (a use that HP does not recommend).

• Documents which have labels or sticky notes attached to them.

NOTE: Use the ISIS, WIA, or TWAIN user interface to enable multi-feed detection when scanning from non-HP software.


What settings can be customized for the Everyday Scan shortcut?

The Everyday Scan shortcut allows users to define and save a scan shortcut for their everyday needs. The following Scan Shortcut Settings are customizable when the Everyday Scan shortcut is selected:

• Item Type

• Page Sides

• Page Size

• Color Mode

• Destination/File Type


How do I automatically delete blank pages during scanning (Windows)?

When the Delete blank pages feature is enabled, scanned pages are evaluated for content. Pages detected as blank show up in the viewer with a delete notation on them. These detected blank pages are deleted automatically when the scan is saved to the destination.

1. Open the HP Scan software.

2. Select a scan shortcut.

3. Click More. Select the Document tab, select Delete blank pages from the Adjust documents drop-down box, and then click OK.

TIP: The Sensitivity slider allows you to adjust the sensitivity value on how blank pages are detected and deleted. At the lower end of the slider, more pages are detected as blank and deleted. At the upper end of the slider, pages must be almost completely blank to be detected and deleted. The sensitivity value can be also set by entering a value or clicking the arrow buttons.


How do I automatically adjust page orientation during scanning (Windows)?

Use this feature to automatically adjust page orientation by language.

1. Open the HP Scan software.

2. Select a scan shortcut.

3. Click More. Under the Scan tab, select the Page Orientation drop-down box, and then select the Auto Orient check box.

4. Select a document language, click OK, and then start scan.


How do I use Reserved Jobs (N4000 snw1 and N7000 snw1 models)?

The Reserved Jobs feature allows you to initiate a job from the HP Scan software on the computer with preset options, and then trigger the job on the scanner, saving trips between the scanner and the computer.

1. If this is the first time you have used this feature, you need to reserve a scan job from the HP Scan software first.

a. On your computer, open the HP Scan software, and then click Job Reservation.

b. In the Job Reservation Settings dialog box, select Enable Reservation.

c. If you want to set a PIN, select Use PIN, enter a PIN, and then click OK.

2. Select a scan shortcut, change settings if needed, and then click Scan.

3. Go to the scanner. Load the original into the input tray.

4. From the Home screen on the control panel, touch Reserved Jobs to start scan.


How do I filter out color from a document (color dropout) using HP Scan software (Windows)?

You can filter out a color channel (red, green, or blue) or up to three individual colors. For specific colors, the sensitivity setting controls how closely a scanned color must approximate the specified color.

Removing colors from the scan might reduce the scan file size and improve optical character recognition (OCR) results.

To select colors to eliminate from a scan in HP Scan software, follow these steps:

1. Open the HP Scan software.

2. Scan a sample page, which has the colors to be dropped, into the viewer.

3. Click the More button, and then click the Image tab and select the Color Dropout feature.

4. Enable a color to drop and select the color from the preview using the eyedropper tool. Be sure to save the colors.

Only the color dropout options available for your scanner are selectable.

For information about the color dropout settings, see the online help for the scanning software that you are using.


How does the scanner automatically detect page size?

The HP Scan software is capable of automatically detecting page size using the Detect Size option. When the Detect Size option is selected from the Page Size drop-down list, the scanned image is cropped to the size of the detected page and any skewed content is straightened.


How do I automatically crop or pad a scanned image to a selected page size (Windows)?

Use this feature to crop or pad a scanned image to a selected page size.

To automatically crop or pad a scanned image to a selected page size, follow these steps:

1. Open the HP Scan software.

2. Select a scan shortcut, and then click More for more settings.

3. Select your crop option from the Input Page Size drop-down list.

• To automatically crop to the content of the document, select Detect Content on Page.

• To automatically crop to the dimensions of the document, select Detect Size.

NOTE: Use the ISIS or TWAIN user interface to set crop options when scanning from non-HP scanning software.

For information about the auto-crop settings, see the online help for the scanning software that you are using.

4. Make sure the Same as Input option is selected for Output Page Size, and then click Scan.


How do I automatically detect color in a scanned image (Windows)?

Use this feature to reduce the size of the scanned file by only saving pages that contain color as color scans, and saving all other pages as black and white.

To automatically detect color in a scanned image, follow these steps:

1. Open the HP Scan software.

2. Select a scan shortcut.

3. To adjust the Auto Detect Color sensitivity and output mode settings, click More, select Image.

4. Click on the Color Mode drop-down box, and then select Auto Detect Color.

5. Select the Auto Detect Color drop-down box, change settings, and then click OK.

6. Click Scan.

NOTE: For information about the automatic color detection settings, see the online help for the scanning software that you are using.

Use the ISIS, WIA, or TWAIN user interface to automatically detect color when scanning from non-HP scanning software.


How do I scan using text-enhanced black and white mode (Windows)?

Use this feature to enhance the scanned image when scanning black and white text. To use this feature, complete the following steps:

1. Open the HP Scan software.

2. Select a scan shortcut.

3. Click More, select the Image tab, and then select Black/White (1 bit) from the Color Mode drop-down box.

4. Select Threshold for Black/White, select Enhance Content, and then click OK.


How do I automatically straighten scanned images (Windows)?

Use the Straighten Content feature to straighten content that is skewed relative to the page dimensions in the source document. Use the Detect Size feature to deskew page images that might have become skewed during the scanning process.

1. Open the HP Scan software.

2. Select a scan shortcut.

3. Click More, select the Document tab, and then select Straighten Content.


How do I add or remove a scanner device using HP Scan software (Windows)?

You can use the HP Scan software to add or remove a device on the computer.

1. Open the HP Scan software.

2. Click the Settings icon to open the Device Settings window.

3. Do one of the following:

• To add a device, click the Plus + icon, click Connect a new device, and then follow the onscreen instructions.

• To remove a device, select the scanner name from the existing scanner list, and then click the Delete button.

TIP: You can select multiple scanners to delete them at once.

TIP: You can also use HP Scan Assistant to add a new device. Launch HP Scan Assistant from the computer desktop, click Tools, click Device Setup & Software, and then select Connect a new device.


What third-party scan software is supported by the scanner?

The following third-party applications are also supported by the scanner:

• Readiris Pro: OCR application.

• Cardiris: Business card application.

• Third-party applications that support TWAIN, ISIS, and WIA.


How do I scan to email using Apple Image Capture (macOS)?

To scan to an email on macOS, complete these steps:

NOTE: To scan to email, make sure there is an Internet connection.

1. Load the document into the input tray.

2. In the Applications folder, double-click the Apple Image Capture icon.

3. In the Image Capture window, select your scanner from the Devices list.

TIP: For more Apple Image Capture scanning options, click Show Details.

4. Select Mail in the Scan To list to automatically attach the scan to an email message.

NOTE: If you use an email application other than Apple Mail, you can scan the document to a file and manually attach it to an email, or you can add your email application to the Scan To list.

To add your email application to the list, select Other, select your email application, and then click Choose.

5. On the resulting email message, enter the email address, subject, and any message text, and then send the email.


How do I scan using HP Easy Scan (macOS)?

To scan from HP Easy Scan:

1. Load the document into the input tray.

2. In the Applications folder, double-click the HP Easy Scan icon.

3. Find the product by its name and ensure it is the selected scanner.

4. Select a scan preset appropriate for the scan job.

5. Click the Scan button.

6. Once all the pages have been scanned, click File and then Save.

7. Specify how and where the file is to be saved, and then click Save.


How can I scan from other applications on macOS?

An image can be scanned directly into any ICA-compliant application. In the application, look for options to import or acquire images from a scanner.

NOTE: The HP software does not support TWAIN scanning. If the application has import or acquire functions but your HP scanner is not listed, the application might only be searching for scanners that support TWAIN.


How do I open the HP Utility on macOS?

Use the HP Utility to check scanner status or to view or change scanner settings from your computer when the scanner is connected with a USB cable.

To open HP Utility, follow these steps:

1. At the computer, open the Applications folder.

2. Select HP, and then select HP Utility.


What features are available in the HP Utility toolbar (macOS)?

The HP Utility toolbar includes these items:

• Devices: Click this button to show or hide Mac products found by the HP Utility.

• All Settings: Click this button to return to the HP Utility main view.

• HP Support: Click this button to open a browser and go to the HP support website.

• Supplies: Click this button to open the HP SureSupply website.

• Registration: Click this button to open the HP registration website.

• Recycling: Click this button to open the HP Planet Partners Recycling Program website.

HP Utility consists of pages that you open by clicking in the All Settings list.


How can I optimize scanning speed and performance?

Several settings influence the total time for a scanning job. To optimize scanning performance, consider the following information:

• To optimize performance, make sure the computer meets the recommended system requirements. To view minimum and recommended system requirements, see the HP support website, and then search for the scanner model plus the word specifications.

• Saving a scanned image to a searchable format (for example, searchable PDF) takes more time than saving to an image format because the scanned image is analyzed using optical character recognition (OCR). Verify the need for a searchable output file before selecting a searchable scan format.

• Scanning at a higher resolution than necessary increases scanning time and creates a larger file with no additional benefit. If scanning at a high resolution, set the resolution to a lower level to increase scanning speed.


How should I scan fragile originals like photos or wrinkled paper?

To scan fragile document (such as photos or documents on wrinkled or very lightweight paper), place the document in a clear carrier sheet before loading it into the input tray.

For 5000 s5, 7000 s3, and N7000 snw1 models: Before starting scan, slide the thick media switch to the disabled position (to the left side).


How do I test and calibrate the touch screen (N4000 snw1 and N7000 snw1 models)?

To test and calibrate the touch screen, do the following:

1. Select the Settings icon.

2. Select Display.

3. Scroll down and select Screen Recalibration.

4. Follow the onscreen instructions to perform the calibration.

5. Recalibration complete will display when the process is completed.


How do I clean the scanning strips?

Occasional cleaning of the scanner helps ensure high-quality scans. To clean the scanning strip components, follow these steps:

1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power supply from the scanner.

2. Pull forward on the latch to open the document feeder hatch.

3. Clean the scanning strips with a soft, lint-free cloth that has been sprayed with a mild glass cleaner.

CAUTION: Use only glass cleaner to clean the scanning strips. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanning strips. Avoid isopropyl alcohol because it can leave streaks on the scanning strips. Do not spray the glass cleaner directly on the scanning strips.

4. Dry the scanning strips with a dry, soft, lint-free cloth. Wipe the strips of gray, reflective material on each strip.

5. Close the document feeder, reconnect the USB cable and power supply to the scanner, and then press the Power button to turn on the scanner. The scanner is now ready to use.


CLICK HERE TO DOWNLOAD HP SCANJET PRO 2000 S2 (01) PDF MANUAL


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