HP OFFICEJET PRO X451 (01) PDF MANUAL

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper)

Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper)

Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity for 75 GSM or 20 lb. Bond paper)

Automatic duplex printing

Connectivity:

Hi-Speed USB 2.0

10/100 Ethernet LAN connection

Print Speed:

Simplex prints up to 30 pages per minute (ppm) for both color and black on Letter-size paper with Professional quality

Duplex prints up to 15 pages per minute (ppm) for both color and black on Letter-size paper with Professional quality

Windows XP, 32-bit (Service Pack 2 or Higher)

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Mac OS X v10.6 and later

802.11 B/G/N Single Band wireless adapter

HP Wireless Direct printing

Paper handling:

Tray 1 (50-sheet capacity for 75 GSM or 20 lb. Bond paper)

Tray 2 (500-sheet capacity for 75 GSM or 20 lb. Bond paper)

Optional Tray 3 (500- sheet capacity for 75 GSM or 20 lb. Bond paper)

Standard output bin (250- sheet capacity for 75 GSM or 20 lb. Bond paper)

Automatic duplex printing

Connectivity:

802.11 B/G/N Single Band wireless adapter

Hi-Speed USB 2.0

HP ePrint

HP Wireless Direct printing

Print Speed & Features:

Simplex prints up to 40 pages per minute (ppm) for both color and black on Letter-size paper with Professional quality

Duplex prints up to 20 pages per minute (ppm) for both color and black on Letter-size paper with Professional quality

Plug and Print USB Drive printing (no computer required)

Windows XP, 32-bit (Service Pack 2 or Higher)

Windows Vista, 32-bit and 64-bit

Windows 7, 32-bit and 64-bit

Windows 8, 32-bit and 64-bit

Mac OS X v10.6 and later

This printer is designed to be used on a level surface. Operating the printer when not level could result in inaccurate printer messaging about the amount of ink remaining in cartridges.

Duplex printing: Automatic duplex printing saves paper.

Print multiple pages per sheet: Save paper by printing two or more pages of a document side-by-side on one sheet of paper (accessed via printer driver).

Recycling: Reduce waste by using recycled paper and recycle ink cartridges using the HP Planet Partners return process.

Energy savings: Sleep modes and timer options enable the product to quickly go into reduced power states when not printing. Additional energy savings may be realized by turning off the printer if it will not be used for more than four hours.

Online user guide that is compatible with text screen-readers.

Ink cartridges can be installed and removed using one hand.

All doors and covers can be opened using one hand.

Display screen area: Shows menus and status information.

? (Help) button: Provides access to the product help system.

(()) (Wireless) button: Provides menu items to view and adjust network settings on wireless models.

ePrint button: Provides quick access to HP Web Services features, including HP ePrint.

X (Cancel) button: Cancels the current job or exits the current screen (illuminates when usable).

Back button: Returns to the previous screen (illuminates when usable).

Home button: Provides quick access to the Home screen (illuminates when usable).

Setup button (on Home screen): Provides menu items to view and adjust product settings.

Job Status button (on Home screen): Allows viewing the status of current print jobs.

Ink Information button (on Home screen): Provides information on ink levels.

The product has a built-in Help system. To open it:

On Officejet Pro X451: Touch the Help (?) button to the right of the control panel.

On Officejet Pro X551: Touch the Help (?) button in the upper-right corner of the control panel screen.

For screens with specific settings, Help opens to a topic explaining the options for that task. If the product alerts you of an error or warning, touching the Help (?) button opens a message describing the problem and providing instructions to help solve it.

Display and touch screen area: Shows menus, status, and allows interaction.

? (Help) button: Provides access to the product help system (illuminates when help is available).

Right arrow button: Moves the cursor right or moves the display image to the next screen (illuminates when usable).

X (Cancel) button: Cancels the current job or exits the current screen (illuminates when usable).

Back button: Returns to the previous screen (illuminates when usable).

Left arrow button: Moves the cursor left (illuminates when usable).

Home button: Provides quick access to the Home screen (illuminates when usable).

(()) (Wireless) light: Indicates wireless network status. Blinks when establishing connection, stays lit when connected.

Web Services button (on Home screen): Provides quick access to HP Web Services features, including HP ePrint.

Network button (on Home screen): Provides access to network settings and information. Icon changes to signal strength bars when connected wirelessly.

Eco Settings (eco) button (on Home screen): Provides options to help reduce energy and paper consumption.

Supplies button (on Home screen): Provides information about supplies status and allows printing the Supplies Status page.

Setup button (on Home screen): Provides a list of available reports and settings.

Plug and Print button (on Home screen): Provides access to the Plug and Print USB Drive printing feature.

Status display area (on Home screen): Shows time and date when idle (touch to access settings), or job status information when processing a job.

Apps button (on Home screen): Provides access to the Apps menu to print directly from select Web applications.

To access the Status menu on Officejet Pro X451 models, select ‘Status’ from the Home screen on the Control Panel. The available options are:

• Job Status: View information on currently processing jobs.
• Ink Information:
  • Estimated Levels: View a graphic representation of the ink levels for all cartridges.
  • Cartridge Info (Magenta, Cyan, Yellow, Black): View a graphic representation of the ink level for each cartridge individually.
  • Print Report: Print the Printer Status Report.
• Network Summary:
  • Wired: View a summary of the wired network settings (IP address, hostname, Mac address).
  • Wireless: View a summary of the wireless network settings (IP address, hostname, Mac address).

Apps: Use the Apps menu to enable Web Services on the product and use HP ePrint and print Apps.

Plug and Print: Use the Plug and Print menu to print directly from a USB Flash or Hard Drive device connected to the USB Host port.

Press (X451 Series) or touch (X551 Series) the Setup button from the control panel’s Home screen.

The following network settings are available (* indicates factory default). Wireless options are only on supported models.

Navigate to the Setup Menu > HP Web Services menu.

Select ‘Enable Web Services’.

Choose ‘Yes’.

This allows you to use HP ePrint and the Apps menu. HP ePrint lets you print by sending an email to the product’s email address. The Apps menu allows printing directly from select Web applications.

The following device settings are available (* indicates factory default):

Important Notes:

Use an A-to-B type USB 2.0 cable, no longer than 2 m (6.5 ft).

Do NOT connect the USB cable until the installation software prompts you.

Ensure the printer is on a level surface to avoid inaccurate ink level messages.

Installation Steps:

1. Quit all open programs on your computer.

2. Insert the software CD and follow the onscreen instructions. (On Mac, click the HP Installer icon).

3. When prompted, select the ‘USB-Connect the printer to the computer using a USB cable’ option, then click ‘Next’.

(Note: A dialog may warn that Web Services like HP ePrint won’t be available via USB. Click ‘Yes’ to proceed with USB install or ‘No’ to cancel).

4. When the software prompts, connect the USB cable to the computer and the printer.

5. Once installation is complete, print a test page from any program to confirm correct installation.

1. Obtain the IP Address:

a. Connect the Ethernet cable to the printer and the network.

b. Turn the printer on.

c. Wait 60 seconds for the network to recognize the printer and assign an IP address or host name.

d. At the printer control panel, press the Setup button.

e. Touch the ‘Print Reports’ menu, then touch ‘Network Configuration Page’ to print the report.

f. Find the IP address on the printed configuration report.

2. Install the Software:

a. Quit all programs on the computer.

b. Install the software from the CD, following onscreen instructions.

c. When prompted, select the ‘Wired Network – Connect the printer to your network using an Ethernet cable’ option, then click ‘Next’.

d. From the list of available printers, select the printer with the correct IP address you found earlier.

e. When installation is complete, print a page from any program to ensure the software is correctly installed.

You can use the HP Embedded Web Server (EWS) to view or change IP settings:

1. Print a Network Configuration Page (from Setup Menu > Print Reports) and find the printer’s IP address.

– IPv4 address format: xxx.xxx.xxx.xxx

– IPv6 address format: hexadecimal combination (e.g., xxxx:xxxx:xxxx:xxxx:xxxx)

2. Open a web browser on a computer connected to the same network.

3. Type the printer’s IP address into the browser’s address bar. (For IPv6, use the method established by your browser for entering IPv6 addresses).

4. The HP Embedded Web Server will open.

5. Click the ‘Networking’ tab to view network information and change settings as needed.

Use the HP Embedded Web Server (EWS) to set or change the administrator password:

1. Open the EWS by typing the printer’s IP address into a web browser.

2. Click the ‘Settings’ tab.

3. Click ‘Security’, and then click the ‘Password Settings’ link.

4. If a password has already been set, you’ll be prompted to enter it. Type “admin” for the User Name and the existing password, then click ‘Apply’.

5. Type the new password in the ‘Password’ box.

6. Type the new password again in the ‘Confirm Password’ box.

7. Click the ‘Apply’ button at the bottom of the window to save the new password.

For HP OfficeJet Pro X451:

1. Select the ‘Setup’ option from the Home screen.

2. Select the ‘Network’ option.

3. Select the ‘Advanced Setup’ option.

4. Select the ‘IPv4’ option.

5. Select the ‘Manual’ option.

6. Select ‘IP Address’. Use the numeric keypad to enter the IP address, touch ‘OK’, then ‘Yes’ to confirm.

7. Select ‘Subnet Mask’. Use the numeric keypad to enter the subnet mask, touch ‘OK’, then ‘Yes’ to confirm.

8. Select ‘Default Gateway’. Use the numeric keypad to enter the default gateway, touch ‘OK’, then ‘Yes’ to confirm.

For HP OfficeJet Pro X551:

1. From the control panel, touch the Wireless (Network) button.

2. Touch the ‘Advanced Setup’ menu.

3. Touch the ‘IPv4 Settings’ button.

4. Touch the ‘Manual IP Address’ button.

5. Use the numeric keypad to enter the IP address, touch ‘OK’, then ‘Yes’ to confirm.

6. Use the numeric keypad to enter the subnet mask, touch ‘OK’, then ‘Yes’ to confirm.

7. Use the numeric keypad to enter the default gateway, touch ‘OK’, then ‘Yes’ to confirm.

Note: This applies only to Ethernet networks. Changes cause the printer to restart; make changes only when idle. The setting must match the network device (hub, switch, router, etc.) you are connecting to. In most cases, ‘Automatic’ mode is recommended.

1. From the control panel, press (X451) or touch (X551) the ‘Setup’ button.

2. Press or touch the ‘Network Setup’ menu item.

3. Press or touch the ‘Advanced Setup’ menu item.

4. Press or touch the ‘Link Speed’ menu.

5. Select one of the following options:

• Automatic: Printer configures itself for the highest speed and mode allowed (Default).
• 10 Half: 10 Mbps, half-duplex.
• 10 Full: 10 Mbps, full-duplex.
• 100 Full: 100 Mbps, full-duplex.
• 100 Half: 100 Mbps, half-duplex.

6. Press or touch the ‘OK’ button. The product will turn off and then on.

HP ePrint allows you to print from anywhere, anytime, using any email-capable device (mobile phone, laptop, etc.) by sending an email to the printer’s unique email address. The printer must be connected to a network with Internet access.

HP ePrint is disabled by default. To enable it:

1. Open the HP Embedded Web Server (EWS) by typing the printer’s IP address into a web browser.

2. Click the ‘HP Web Services’ tab.

3. Select the option to enable Web Services.

For more details, visit http://www.hpeprintcenter.com.

Use this method if your router does not support Wi-Fi Protected Setup (WPS). Ensure the printer is not connected via Ethernet cable.

You will need your wireless network name (SSID) and security password/key.

1. From the Home screen on the control panel, touch the ‘Setup’ button.

2. Touch the ‘Network’ button, then touch the ‘Wireless Setup Wizard’ button.

3. The printer scans for networks. Select your network name (SSID) from the list. If not listed, touch ‘Enter SSID’ and type it manually.

4. When prompted for security type, select the option your router uses.

5. A keypad appears. Enter your security passphrase (WPA) or key (WEP).

6. Touch the ‘OK’ button. Wait a few minutes while the printer establishes the connection.

Use this method if your wireless router supports WPS. Ensure the printer is not connected via Ethernet cable.

1. From the printer control panel, press (X451) or touch (X551) the Wireless button.

2. Press or touch the ‘Wireless’ menu button/option.

3. Select ‘Wi-Fi Protected Setup’.

4. Choose either ‘Push Button’ or ‘PIN’:

– Push Button: Select this option on the printer, then press the WPS button on your router within two minutes.

– PIN: Select this option on the printer. It will generate a PIN. Enter this PIN into your router’s configuration settings within two minutes.

5. Wait while the printer establishes the connection.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Paper/Quality’ tab.

4. From the ‘Paper size’ drop-down list, select the size of paper loaded in the tray.

5. From the ‘Paper source’ drop-down list, select the tray loaded with the paper.

6. From the ‘Paper type’ drop-down list, select the type of paper loaded in the tray.

7. Click the ‘OK’ button to close the dialog box.

8. In the Print dialog box, click the ‘OK’ button to print the job.

Tray 1 is located on the left side of the product.

1. Open Tray 1.

2. Pull out the tray extension.

3. Flip open the paper stop at the end of the extension.

4. Load paper into the tray. For letterhead or preprinted paper, load it face-up with the top edge going into the printer first.

5. Adjust the side paper guides so they lightly touch the paper stack but do not bend it.

1. Pull the tray completely out of the printer.

2. If loading legal-size paper, push the release latch toward the front of the tray and pull the front of the tray forward. (Note: Legal paper is not supported in Tray 3).

3. Adjust the side paper guides by pinching the adjustment latch on the left guide and sliding the guides to the correct paper size.

4. Adjust the rear paper guide by pinching the adjustment latch and sliding the guide to the correct paper size.

5. Load paper into the tray. Ensure the paper fits under the tabs and is below the maximum height indicators.

6. Slide the tray back into the printer.

7. Configure the tray for the paper size and type loaded via the control panel prompts or the ‘Configure Trays’ settings.

When you load paper, the printer prompts you to specify the paper size and type if the tray configuration is set to ‘Prompt’. If set to a specific size/type, no prompt appears.

Configure paper size and type:

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Open the following menus:

– ‘Device Setup’

– ‘Paper Setup’ or ‘Default Paper in Tray’ (menu names may vary)

3. Select the tray you want to configure (Tray 1, Tray 2, or Tray 3).

4. Select ‘Paper Size’ and choose the correct size from the list.

5. Select ‘Paper Type’ and choose the correct type from the list.

Configure the printer driver to match:

Ensure the paper size and type settings in the printer driver match the settings configured on the control panel. The driver settings override the control panel settings unless you use ‘Tray 1 Lock’ or specific paper types like labels or transparencies.

You can check ink levels from:

Control Panel (X451):

1. From the Home screen, select ‘Status’.

2. Select ‘Ink Information’.

3. Select ‘Estimated Levels’ to see all cartridges, or ‘Cartridge Info’ then a specific color.

Control Panel (X551):

1. From the Home screen, touch the ‘Supplies’ button.

2. The estimated levels are displayed.

HP Embedded Web Server (EWS):

1. Open the EWS by typing the printer’s IP address into a web browser.

2. The estimated ink levels are typically shown on the main status page.

HP Utility (Mac):

1. Open HP Utility.

2. Select the printer.

3. Click on ‘Supply Status’.

Printer Driver (Windows):

Ink level information might be available on one of the tabs within the printer driver properties/preferences (often on a ‘Services’ or ‘Status’ tab).

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Open the following menus:

– ‘Device Setup’

– ‘Ink Low Warning Level’

3. Choose ‘Automatic’ (default) or ‘Custom’.

4. If you select ‘Custom’, choose a cartridge color and set the ink level value (1-99) at which the warning should appear.

Storage:

Do not remove an ink cartridge from its package until you are ready to install it.

Store cartridges flat, at room temperature.

Recycling:

HP offers free and convenient recycling for used Original HP ink cartridges through the HP Planet Partners program. Visit http://www.hp.com/recycle for details on how to participate in your area.

Consider using the HP anticounterfeit website (www.hp.com/go/anticounterfeit) if you suspect a cartridge is not genuine HP.

CAUTION: Clean any ink residue from your hands or clothing with cold water. Hot water can set ink into fabric.

1. Make sure the printer is turned on.

2. Open the ink cartridge door on the front-left side of the printer.

3. Wait until the print carriage stops moving.

4. Push the front of the ink cartridge inward to release it.

5. Grasp the cartridge and pull it straight out of the slot.

6. Remove the new ink cartridge from its packaging.

7. Align the new cartridge with its color-coded slot.

8. Push the new cartridge forward into the slot until it clicks firmly into place.

9. Ensure the cartridge is fully inserted and level with the others.

10. Close the ink cartridge door.

1. Check the control panel display for messages about the ink cartridges.

2. Ensure all cartridges are installed in the correct slots.

3. Check the estimated ink levels (see “How can I view the estimated ink cartridge levels?”).

4. If a cartridge is low or empty, replace it.

5. Verify that you are using genuine HP cartridges. Non-HP or refilled cartridges might not function correctly or display accurate ink levels.

6. Open the ink cartridge door and check if any cartridges are incorrectly installed (not fully seated or in the wrong slot). Reseat or correct as needed.

Control panel messages indicate the status of supplies like ink cartridges.

Messages like “Low” or “Very Low” are estimates for planning purposes. Consider having a replacement cartridge available when ink levels are low.

You do not need to replace cartridges until print quality becomes unacceptable or the printer indicates “Empty” or a related error prevents printing.

Error messages may indicate issues like incorrect installation, non-HP cartridges, or empty cartridges requiring replacement.

1. Open the Print dialog box within the software application you are printing from.

2. Select the printer name from the list of printers.

3. Click the button that opens the printer properties dialog box. Depending on the software, this button might be called ‘Properties’, ‘Options’, ‘Printer Setup’, ‘Printer’, or ‘Preferences’.

1. Open the printer driver properties/preferences dialog box (see “How do I open the printer driver in Windows?”).

2. Click the ‘Help’ button, typically represented by a question mark (?), often located in the upper-right or lower-left corner of the dialog box.

3. This opens the online help specific to the printer driver, explaining the available options and settings.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Locate the ‘Copies’ setting (this might be on the main Print dialog or within the Properties/Preferences tabs, often ‘Layout’ or ‘Advanced’).

4. Enter the desired number of copies.

5. If available, check the ‘Collate’ box if you want each copy of a multi-page document to print as a complete set.

6. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to start the job.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Select the desired print settings on the various tabs (e.g., Paper/Quality, Finishing, Effects, Color).

4. Look for a ‘Print Shortcut’ or ‘Quick Sets’ section (often on the first tab).

5. Click a ‘Save As’ or similar button.

6. Enter a name for your custom settings (e.g., “Draft Duplex”, “Photo Best Quality”).

7. Click ‘Save’ or ‘OK’.

8. In the future, you can select this saved shortcut from the list to quickly apply these settings.

If you are experiencing print quality issues, try the following through the printer driver settings:

1. Open the printer Properties or Preferences.

2. Go to the ‘Paper/Quality’ tab.

3. Check Paper Type: Ensure the ‘Paper type’ selected matches the paper loaded in the tray. Using the wrong setting can affect ink application.

4. Adjust Print Quality: In the ‘Print Quality’ section, select a higher quality setting than currently used (e.g., move from ‘General Office’ to ‘Professional’, or ‘Professional’ to ‘Presentation’ / ‘Best’). Higher quality uses more ink and prints slower.

5. Go to the ‘Color’ tab.

6. Check HP EasyColor: If ‘HP EasyColor’ is checked, the driver automatically adjusts settings. Try unchecking it for manual control.

7. Manual Color Settings: If EasyColor is off, try different ‘Color Themes’ (e.g., Default (sRGB), Vivid). You can also adjust individual sliders for Brightness, Saturation, and Color Tone, or use advanced RGB/Grayscale options if needed.

8. Click ‘OK’ and try printing again.

Additionally, ensure you are using genuine HP ink cartridges and appropriate paper for your job. Consider running maintenance tasks like ‘Clean Printhead’ from the printer’s Tools menu if problems persist.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Finishing’ or ‘Layout’ tab (the tab name may vary).

4. Select the ‘Print on Both Sides’ checkbox.

5. Choose the binding option: ‘Flip on Long Edge’ (for portrait orientation, like a book) or ‘Flip on Short Edge’ (for landscape orientation, like a calendar).

6. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to start the job.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Finishing’ or ‘Layout’ tab.

4. In the ‘Pages per sheet’ drop-down list, select the number of pages you want to print on each sheet (e.g., 2, 4, 6).

5. Optionally, select the ‘Print page borders’ checkbox if you want lines drawn around each page image.

6. Select the correct ‘Page order’ from the drop-down list to control how the pages are arranged on the sheet.

7. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to start the job.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Finishing’ or ‘Layout’ tab.

4. In the ‘Orientation’ section, select either ‘Portrait’ (tall) or ‘Landscape’ (wide).

5. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to start the job.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Color’ tab.

4. Uncheck the ‘HP EasyColor’ checkbox if it is selected.

5. Click the ‘Advanced’ button (or look for manual color controls).

6. Adjust settings such as:

– Brightness

– Saturation

– Color Tone (Cool/Warm)

– Individual RGB color levels

7. Optionally, select a ‘Color Theme’ like ‘Default (sRGB)’, ‘Vivid’, ‘Photo (Adobe RGB 1998)’, etc.

8. To print in grayscale, select the ‘Print in Grayscale’ checkbox. You can choose ‘High Quality Grayscale’ or adjust neutral grays if needed.

9. Click ‘OK’ to close the advanced options, ‘OK’ again for properties, then ‘OK’ or ‘Print’ to print.

1. Open the document you want to print.

2. On the ‘File’ menu, click ‘Print’.

3. Select the printer.

4. Adjust the desired print settings (e.g., paper type, quality, layout, duplexing) in the various panes available in the print dialog (you might need to click ‘Show Details’).

5. Click the ‘Presets’ drop-down menu.

6. Select ‘Save Current Settings as Preset’.

7. Enter a name for the preset (e.g., “Double-Sided Draft”).

8. Choose whether the preset is available for ‘Only this printer’ or ‘All printers’.

9. Click ‘OK’.

To use the preset later, simply select it from the ‘Presets’ drop-down menu in the Print dialog.

1. Open the document you want to print.

2. On the ‘File’ menu, click ‘Print’.

3. Select the printer.

4. From the pane drop-down menu (often showing the application name by default), select ‘Cover Page’.

5. Select when to print the cover page: ‘Before document’ or ‘After document’.

6. Choose the ‘Cover Page Type’ (e.g., Standard, Confidential).

7. You can optionally add Billing Info if needed.

8. Click ‘Print’.

1. Open the document you want to print.

2. On the ‘File’ menu, click ‘Print’.

3. Select the printer.

4. From the pane drop-down menu, select ‘Layout’.

5. From the ‘Pages per Sheet’ drop-down menu, select the desired number (1, 2, 4, 6, 9, or 16).

6. Choose a ‘Layout Direction’ to specify the order pages are printed on the sheet.

7. Optionally, select a ‘Border’ style (e.g., ‘Single hairline’) to print lines around each page.

8. Click ‘Print’.

1. Open the document you want to print.

2. On the ‘File’ menu, click ‘Print’.

3. Select the printer.

4. From the pane drop-down menu, select ‘Layout’.

5. From the ‘Two-Sided’ drop-down menu, select ‘Long-Edge binding’ (for portrait, book style) or ‘Short-Edge binding’ (for landscape, calendar style).

6. Click ‘Print’.

1. Open the document you want to print.

2. On the ‘File’ menu, click ‘Print’.

3. Select the printer.

4. From the pane drop-down menu, select ‘Paper/Quality’ or ‘Color Options’.

5. Adjust basic color settings if available (e.g., Color/Black & White toggle).

6. For more advanced options, look for a ‘Color Matching’ or ‘ColorSync’ section. You might be able to choose profiles or specific color modes (like sRGB, Adobe RGB).

7. If available under ‘Color Options’, you might find sliders for Brightness, Contrast, Saturation or specific RGB adjustments similar to Windows advanced settings.

8. Click ‘Print’.

From the Printer Control Panel:

During printing, the control panel usually displays the job status. Look for a ‘Cancel’ or ‘X’ button on the screen or a physical ‘X’ button. Press it to stop the current job.

From Windows:

1. Double-click the printer icon in the system tray (bottom-right corner of the screen) or go to ‘Devices and Printers’, right-click the printer, and select ‘See what’s printing’.

2. Right-click the print job you want to cancel.

3. Click ‘Cancel’. Confirm if prompted.

From Mac OS X:

1. Click the printer icon in the Dock that appears while printing.

2. Select the print job you want to cancel in the queue window.

3. Click the ‘Delete’ or ‘Cancel’ button (often an ‘X’).

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Color’ tab.

4. Select the ‘Print in Grayscale’ checkbox.

5. Optionally, choose ‘High Quality Grayscale’ if available for better results.

6. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to start the job.

1. Load the special paper or labels into the appropriate tray (usually Tray 1 for thicker media or labels).

2. From the software program, select the ‘Print’ option.

3. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

4. Click the ‘Paper/Quality’ tab.

5. Select the correct ‘Paper size’ for your media.

6. Select the ‘Paper source’ corresponding to the tray where you loaded the media (e.g., Tray 1).

7. Select the specific ‘Paper type’ that matches your media (e.g., ‘HP Matte Brochure’, ‘Labels’, ‘Cardstock’, ‘Envelope’). Selecting the correct type is crucial for proper printing.

8. Adjust any other necessary settings (e.g., print quality).

9. Click ‘OK’ to close the properties, then ‘OK’ or ‘Print’ to print.

This is useful for printing cover pages on letterhead or thicker paper.

1. Load the main paper (for the body of the document) into Tray 2 or 3.

2. Load the different paper (for the first/last page) into Tray 1.

3. From the software program, select the ‘Print’ option.

4. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

5. Click the ‘Paper/Quality’ tab.

6. Set the ‘Paper source’, ‘Paper size’, and ‘Paper type’ for the main body of the document (e.g., Source: Tray 2, Size: Letter, Type: Plain Paper).

7. Click the ‘Effects’ or ‘Advanced’ tab (location varies).

8. Look for an option like ‘Print pages on different paper’ or ‘Use different paper/covers’.

9. Select the checkbox for this feature.

10. Choose whether to apply the different paper to the ‘First page’, ‘Last page’, or both.

11. Specify the ‘Paper source’ (e.g., Tray 1) and ‘Paper type’ for the different page(s).

12. Click ‘OK’ to close properties, then ‘OK’ or ‘Print’.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Effects’ or ‘Finishing’ tab.

4. Look for a ‘Resizing Options’ or ‘Document Scaling’ section.

5. Select the option ‘Print document on:’.

6. From the drop-down list, select the target paper size you want the document scaled to fit (e.g., A4, Legal).

7. Optionally, select ‘Scale to fit’ if you want the driver to automatically adjust the scaling, or enter a specific percentage in the ‘% of actual size’ field.

8. Click ‘OK’ to close properties, then ‘OK’ or ‘Print’.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Effects’ tab.

4. In the ‘Watermarks’ section, select a watermark from the drop-down list (e.g., Confidential, Draft).

5. To customize the watermark (text, font, size, angle, transparency, position):

a. Click the ‘Edit’ button.

b. Adjust the settings in the Watermark Details dialog box.

c. Click ‘OK’.

6. Choose whether to print the watermark on the ‘First page only’ or on all pages.

7. Click ‘OK’ to close properties, then ‘OK’ or ‘Print’.

1. From the software program, select the ‘Print’ option.

2. Select the product, and then click the ‘Properties’ or ‘Preferences’ button.

3. Click the ‘Finishing’ tab.

4. Select the ‘Print on Both Sides’ checkbox.

5. In the ‘Booklet layout’ drop-down list, select the binding option (‘Left binding’ or ‘Right binding’). The ‘Pages per sheet’ option automatically changes to ‘2 pages per sheet’.

6. Adjust ‘Pages to print’ if necessary (ensure it’s a multiple of 4 for proper booklet printing).

7. Check ‘Page borders’ if desired.

8. Click ‘OK’ to close properties, then ‘OK’ or ‘Print’. The printer will print the pages in the correct order for folding into a booklet.

HP Wireless Direct allows WiFi capable devices (computers, smartphones, tablets) to connect directly to the printer without joining a traditional wireless network.

Enable Wireless Direct on the Printer:

1. From the printer control panel, touch the Wireless button or go to Setup > Network Setup > Wireless Direct.

2. Turn Wireless Direct ‘On’ or ‘On With Security’. Using security is recommended.

3. Note the Wireless Direct Name (SSID) and Password (if using security).

Connect from a Mobile Device (WiFi capable):

1. Turn on WiFi on your mobile device.

2. Search for wireless networks and select the printer’s Wireless Direct name (SSID).

3. If prompted, enter the Wireless Direct password.

4. Open the document or photo you want to print and use the device’s print function (e.g., AirPrint for iOS, HP print plugin for Android, or an HP app).

Connect from a WiFi Capable Computer:

1. Ensure the printer driver is installed on the computer.

2. Turn on WiFi on the computer.

3. Connect the computer’s WiFi to the printer’s Wireless Direct name (SSID). Enter the password if required.

4. Print from your application, selecting the installed printer.

Note: When connected via Wireless Direct, the computer or mobile device might not have internet access unless the printer is also connected to a network providing internet.

If you initially installed the printer using a USB cable and now want to connect via Wireless Direct:

1. Enable Wireless Direct on the printer (see “How do I use HP Wireless Direct to print?”). Note the SSID and password.

2. On your computer, connect its WiFi to the printer’s Wireless Direct network (SSID), entering the password if needed.

3. Disconnect the USB cable from the printer.

4. The existing printer installation should now work over the Wireless Direct connection. If not, you may need to run the HP software setup again or use the HP Print and Scan Doctor utility (Windows) to reconfigure the connection type for the existing printer instance, or add a new printer instance for the wireless connection.

This feature is available on Officejet Pro X551 models.

1. Insert the USB flash drive into the USB host port on the front of the printer.

2. The ‘USB Drive’ menu should appear automatically on the control panel screen.

3. Select ‘Print Documents’.

4. Navigate through the folders on the USB drive and select the file you want to print. Supported file types may include PDF, JPEG, TIFF, PRN.

5. Adjust print settings if needed (e.g., copies, paper size/type) using the options presented.

6. Touch ‘Print’ to start printing.

7. When finished, remove the USB flash drive.

1. Open the printer Properties or Preferences dialog box.

2. Click the ‘Color’ tab.

3. If ‘HP EasyColor’ is checked, uncheck it.

4. In the ‘Color Themes’ drop-down list, select a theme:

– Default (sRGB): Standard theme for printing from Microsoft Office applications.

– Vivid (sRGB): Increases color saturation in midtones.

– Photo (Adobe RGB 1998): Use when printing digital photos using Adobe RGB color space.

– Photo (sRGB): Use for printing photos in the sRGB space.

– None: No color theme applied.

5. Click ‘OK’.

1. Open the printer Properties or Preferences dialog box.

2. Click the ‘Color’ tab.

3. If ‘HP EasyColor’ is checked, uncheck it.

4. Click the ‘Advanced’ button or adjust the sliders directly on the Color tab if available:

– Brightness: Adjusts the overall lightness or darkness.

– Saturation: Adjusts the intensity or purity of colors.

– Color Tone: Shifts the overall color balance towards cool (blue) or warm (yellow).

– You might also find options to adjust Red, Green, and Blue levels individually.

5. Click ‘OK’.

HP EasyColor automatically improves documents printed from Microsoft Office programs by enhancing color consistency and sharpening images.

1. Open the printer Properties or Preferences dialog box.

2. Click the ‘Color’ tab.

3. Ensure the ‘HP EasyColor’ checkbox is selected. This is typically the default setting.

4. When EasyColor is selected, manual color adjustments (themes, sliders) are disabled.

5. Click ‘OK’.

Matching screen colors to printed colors can be complex due to differences in technology (light emission vs. light reflection) and calibration.

General Tips:

1. Use Color Management: In graphics software (like Adobe Photoshop), use color management settings. Ensure your monitor profile is accurate and select the appropriate printer profile or color space (e.g., sRGB, Adobe RGB) in both the application and the printer driver settings.

2. Printer Driver Settings (Windows):

– Go to the ‘Color’ tab in printer properties.

– Uncheck ‘HP EasyColor’.

– Try different ‘Color Themes’. ‘Default (sRGB)’ often works well for general use. If working in Adobe RGB, select ‘Photo (Adobe RGB 1998)’.

– If your application manages color, you might select ‘None’ or an application-managed color setting if available.

3. Monitor Calibration: Calibrate your monitor using a hardware calibration device for the most accurate screen representation.

4. Lighting: Evaluate prints under controlled lighting conditions (e.g., a D50 or D65 viewing booth).

5. Paper: Different paper types reflect light and absorb ink differently, affecting color appearance. Use the paper type recommended for your desired output.

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Navigate to the ‘Print Reports’ menu.

3. Select the desired report to print:

– Printer Status Report

– Print Quality Report

– Usage Page

– Network Configuration Page

– Wireless Test Report (wireless models only)

– Event Log

– PCL Font List

– PCL6 Font List

– PS Font List

4. The selected report will print.

1. Find the printer’s IP address by printing a Network Configuration Page (Setup > Print Reports > Network Configuration Page).

2. Open a supported web browser on a computer connected to the same network as the printer.

3. Type the printer’s IP address into the browser’s address bar and press Enter.

4. The EWS interface for the printer should load in the browser window.

Using the Control Panel:

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Navigate to the ‘Tools’ menu.

3. Select ‘Control Panel Lock’.

4. Choose to enable the lock. You may be prompted to set or confirm an administrator password.

Using the EWS:

1. Open the EWS.

2. Go to the ‘Settings’ tab.

3. Navigate to ‘Security’ > ‘Control Panel Lock’ or similar section.

4. Enable the lock feature. You may need the administrator password.

When locked, users might be prevented from changing settings or accessing certain features directly from the printer’s control panel.

Use the HP Embedded Web Server (EWS) to disable protocols and services that are not needed:

1. Open the EWS.

2. Go to the ‘Networking’ tab.

3. Look for sections related to ‘Management Protocols’, ‘Network Protocols’, or specific service settings (e.g., LPD Printing, SLP, WS-Discovery).

4. Uncheck or disable any protocols or services that you do not use in your environment.

5. Apply the changes. The printer might restart.

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Navigate to ‘Device Setup’ > ‘Power Handling’.

3. Adjust the following settings as needed:

– Standby: Select the time of inactivity before the printer enters low-power Standby mode (5 Min, 10 Min*, 15 Min, 30 Min, 1 Hour).

– Sleep After Standby: Select the time after entering Standby before the printer enters an even lower power Sleep mode (15 Min, 30 Min, 1 Hour, 2 Hours*).

– Auto Power Off (X451 Series): Select the time after entering Standby before the printer automatically powers off completely (Never*, 2 hours, 4 hours, 8 hours, 12 hours).

– Schedule On/Off: Set specific times for the printer to automatically turn on or off.

Use a soft, lint-free cloth lightly dampened with water to clean the control panel screen and buttons. Avoid using abrasive cleaners or solvents.

Printer updates (firmware) can add features or fix issues. Ensure the printer is connected to a network with internet access.

Using the Control Panel (method may vary):

1. From the Home screen, touch ‘Setup’.

2. Look for a ‘Printer Maintenance’, ‘Tools’, or ‘Web Services’ menu.

3. Find an option like ‘Printer Update’, ‘Update Firmware’, or ‘Check for Updates’.

4. Follow the prompts to check for and install available updates.

Using the EWS:

1. Open the EWS.

2. Go to the ‘Tools’ or ‘Settings’ tab.

3. Look for a ‘Printer Updates’ or ‘Firmware Update’ section.

4. Follow the options to check for and install updates.

Do not turn off the printer during a firmware update.

Follow this problem-solving checklist:

Step 1: Check that the product power is on.

– Ensure the power cord is securely connected to the printer and a working outlet.

– Press the On/Off button to turn the printer on if it’s off.

Step 2: Check the control panel for error messages.

– Look for any messages indicating errors (e.g., paper jam, out of ink, connection issue).

– Touch the Help (?) button if available for more information on the error.

– Resolve any indicated errors following the on-screen instructions or guidance in the user manual.

Step 3: Test print functionality.

– Try printing an internal report like the Printer Status Report or Network Configuration Page (Setup > Print Reports).

– If internal pages print correctly, the printer itself is likely working.

Step 4: Try sending a print job from a computer.

– Ensure the printer is connected correctly (USB or Network).

– Verify the correct printer driver is selected in the application’s print dialog.

– Check the print queue for paused or stuck jobs.

Step 5: Test Plug and Print USB Drive printing (X551 Series).

– Insert a USB drive with printable files into the front USB port.

– Try printing a document from the USB drive using the control panel menu.

Restoring factory defaults resets most settings back to their original state.

1. From the control panel Home screen, touch the ‘Setup’ button.

2. Navigate to the ‘Tools’ menu.

3. Select ‘Restore Factory Defaults’.

4. Confirm that you want to restore the defaults when prompted.

Note: Restoring network defaults is a separate option usually found under Setup > Network Setup > Restore Network Defaults.

Check the following:

Ensure paper is loaded correctly in the tray and the guides are snug against the paper stack.

Make sure the paper type is supported and not too thick, thin, or glossy for the tray.

Do not overload the tray. Ensure the paper stack is below the maximum height indicators.

Check if the paper is curled, wrinkled, or damaged. Try using fresh, flat paper.

Clean the paper feed rollers if they appear dirty.

Ensure the correct paper size and type are selected in the printer driver and on the control panel.

Check the following:

Do not overload the paper tray.

Ensure the paper guides are adjusted correctly against the stack.

Fan the paper stack before loading it into the tray to separate the sheets.

Use paper that meets HP specifications and is not damp or stored improperly.

Ensure the correct paper type is selected in the driver and on the control panel, as settings can affect feeding.

Follow these guidelines:

Load paper correctly: Ensure guides are snug, do not overload trays, and place paper correctly according to orientation markings.

Use recommended paper: Use paper types and sizes supported by the printer and trays. Avoid damaged, curled, or wrinkled paper.

Store paper properly: Keep paper flat in its original packaging in a dry place.

Configure trays correctly: Set the correct paper size and type on the control panel for each tray.

Match driver settings: Ensure the paper size and type selected in the printer driver match the loaded paper.

Do not remove paper trays during printing.

Do not add paper to a tray while the printer is printing from it.

Clear the output bin frequently.

1. If paper is visible entering Tray 1, gently pull it straight out.

2. Open the left door (access for clearing jams).

3. Look inside for any jammed paper. If visible, grasp it firmly with both hands and pull it slowly and carefully straight out of the printer.

4. Check the rollers inside the left door area for any torn pieces of paper.

5. Close the left door firmly.

6. If the error persists, check other jam locations.

1. Pull Tray 2 completely out of the printer.

2. Check inside the printer cavity where the tray was. If jammed paper is visible, grasp it firmly with both hands and pull it slowly out.

3. Check the paper stack in the tray for any damaged sheets and remove them.

4. Reinsert Tray 2 firmly into the printer.

5. If the error persists, open the left door and check for jams inside that area.

1. Pull Tray 3 completely out from the bottom of the printer.

2. Check inside the printer cavity above where the tray was. If jammed paper is visible, grasp it firmly with both hands and pull it slowly out.

3. Check the paper stack in the tray for any damaged sheets and remove them.

4. Reinsert Tray 3 firmly into the printer.

5. If the error persists, check other jam locations like Tray 2 and the left door.

1. Open the left door on the back/side of the printer.

2. Carefully grasp any jammed paper with both hands and pull it slowly straight out of the printer.

3. Check all rollers and paths inside this area for any small, torn pieces of paper. Rotate rollers gently if necessary to dislodge pieces.

4. Close the left door securely until it clicks into place.

1. Look into the output bin area on top of the printer.

2. If jammed paper is visible, grasp it firmly with both hands and pull it slowly straight out.

3. Lift the output eject flap (the thin plastic piece above the output bin) and check underneath it for jammed paper.

4. If necessary, open the left door to check the paper path leading to the output bin.

Jams during two-sided (duplex) printing often occur in the path accessed via the left door or potentially under the main unit if paper reverses below Tray 2.

1. Open the left door.

2. Carefully look for jammed paper in the duplex path, which is typically lower down inside this area. Gently pull any visible paper straight out.

3. Close the left door.

4. If the jam persists or paper is suspected lower down:

a. Turn off the printer.

b. Remove Tray 2.

c. Carefully lift the main printer unit off Tray 2 (if it’s removable) or tilt the printer safely to access the bottom duplex path if applicable (consult specific diagrams if unsure). Remove any jammed paper.

d. Reassemble and turn the printer back on.

Try these steps to improve print quality:

1. Check Paper Settings: Ensure the paper type setting in the printer driver matches the paper loaded. Go to printer Properties/Preferences > Paper/Quality tab and select the correct ‘Paper type’.

2. Check Print Quality Setting: In the driver (Paper/Quality tab), select a higher ‘Print Quality’ setting (e.g., ‘Professional’ or ‘Best’). Note this uses more ink and prints slower.

3. Check Ink Cartridges:

– Verify you are using genuine HP ink cartridges.

– Check estimated ink levels. Replace any very low or empty cartridges.

4. Use Appropriate Paper: Use high-quality paper that meets HP specifications and is suitable for inkjet printing.

5. Clean Printhead: From the printer control panel, go to Setup > Tools > Clean Printhead. Follow the on-screen instructions. This may take a few minutes and uses some ink.

6. Clean Ink Smears: If there are smears, use the ‘Clean Ink Smear’ utility (Setup > Tools > Clean Ink Smear).

7. Print a Quality Diagnostic Page: Print the ‘Print Quality Report’ (Setup > Print Reports > Print Quality Report) and follow its recommendations.

8. Adjust Color Settings: Manually adjust color settings in the driver (Color tab, disable EasyColor) if colors seem off (see “How do I manually adjust color options?”).

If the product does not print:

Check power and connections (USB or Network).

Check the control panel for error messages (jams, ink issues, etc.) and resolve them.

Ensure the correct printer is selected in the application’s print dialog.

Check the print queue (Windows: Devices and Printers > See what’s printing; Mac: Dock icon) for paused or errored jobs. Resume or delete them.

Restart the computer and the printer.

Try printing an internal page (e.g., Printer Status Report) to test the printer hardware.

Reinstall the printer driver software.

Check network connectivity if printing over a network.

If the product prints slowly:

Check the selected Print Quality setting in the driver. Higher quality settings (Best, Presentation) print slower. Select a lower quality (General Office, Draft) for faster output.

Complex documents with many graphics or high resolution images take longer to process and print.

Printing in duplex (both sides) is slower than simplex (one side).

Ensure the computer meets the minimum system requirements for the printer software.

Network traffic can slow down printing over a network.

Problem: USB Print menu does not open when USB accessory is inserted.

Solution: Ensure the USB drive is fully inserted. Try a different USB drive. Check if the USB port is enabled in the printer settings. Restart the printer.

Problem: The file does not print from the USB storage device.

Solution: Verify the file format is supported (e.g., PDF, JPG, TIFF). Check if the file is corrupted. Ensure the USB drive is formatted with a compatible file system (e.g., FAT, FAT32). Try printing a different file.

Problem: The file I want to print is not listed in the USB Print menu.

Solution: Ensure the file is in a supported format. Check if the file is located in a folder; navigate to the correct folder on the control panel. Ensure the file name does not contain unsupported characters.

Check the USB cable connection at both the printer and computer ends. Ensure it’s secure.

Try using a different USB port on the computer.

Use a USB 2.0 cable that is no longer than 2 m (6.5 ft).

Ensure the printer driver software is installed correctly.

Restart both the computer and the printer.

Try connecting the USB cable *after* the software installation prompts you, not before.

Check Device Manager (Windows) or System Information (Mac) to see if the printer is recognized.

Wired Network:

Check the Ethernet cable connection at the printer and the router/switch. Ensure the lights on the printer’s Ethernet port are active.

Print a Network Configuration Page. Verify the printer has a valid IP address (not 0.0.0.0 or 169.254.x.x unless intended).

Ensure the printer and computer are on the same network subnet.

Try pinging the printer’s IP address from the computer.

Restart the printer, computer, and network equipment (router, switch).

Ensure any firewall software on the computer is not blocking communication with the printer.

Check link speed settings match the network port.

Wireless Network:

Check the wireless connectivity checklist (see next Q&A).

Ensure the printer is within range of the wireless router.

Verify the correct network name (SSID) and password were used.

Print a Wireless Test Report from the control panel for diagnostics.

Restart the printer, computer, and wireless router.

Check for interference from other devices (microwaves, cordless phones).

Ensure the router’s MAC filtering is not preventing the printer from connecting.

Verify the following for wireless connection issues:

Is the printer’s wireless radio turned on? (Check Setup > Network Setup > Wireless Menu).

Is the blue wireless light on the control panel solid lit (connected)? If blinking, it’s trying to connect. If off, wireless is disabled.

Is the printer connected to the correct network name (SSID)?

Was the correct wireless password (WPA/WEP key) entered?

Is the printer within the range of the wireless router?

Is the computer connected to the same wireless network as the printer?

Is the wireless router functioning correctly?

Is firewall software potentially blocking communication?

Print a Wireless Test Report (Setup > Network Setup > Print Wireless Test Report) for detailed status and diagnostics.

1. Go to the control panel.

2. Navigate to Setup > Network Setup > Wireless Menu.

3. Select ‘On’ to enable the wireless radio.

4. The blue wireless light should turn on (it may blink while connecting).

Wait a few minutes for the network connection to fully establish.

Verify the printer has a valid IP address (print Network Configuration Page).

Ensure the computer is connected to the same network.

Check if the correct printer instance (the wireless one) is selected in the print dialog.

Restart the printer and the computer.

Run the HP Print and Scan Doctor utility (Windows) or check printer setup in System Preferences (Mac).

Third-party firewall software can block network communication required for printing.

Temporarily disable the firewall and try printing. If it works, the firewall is the issue.

Re-enable the firewall and configure it to allow communication with the printer. You may need to add exceptions for HP software processes (like hpnetworkcommunicator.exe) or specific network ports used by the printer.

Consult the firewall software’s documentation for instructions on creating exceptions or rules.

The HP software installer sometimes attempts to configure firewalls, but manual configuration might be needed.

Moving the printer or router can affect the wireless signal strength.

Ensure the printer is still within the effective range of the wireless router.

Check the wireless signal strength on the printer (if displayed) or print a Wireless Test Report.

Try moving the printer and router closer together.

Restart the printer and the router.

You may need to re-run the wireless setup process on the printer if the connection cannot be re-established.

Ensure the additional computers are on the same wireless network (SSID) as the printer.

Install the printer software on each additional computer, selecting the network connection method.

Check if the router has limitations on the number of connected devices.

Ensure the computers can communicate with the printer (try pinging the printer’s IP address).

Check firewall settings on the additional computers.

Connecting to a Virtual Private Network (VPN) often routes all network traffic through the VPN server, which can prevent direct communication with local network devices like printers.

Disconnect from the VPN when you need to print to the local printer.

Some VPN clients allow “split tunneling,” which permits simultaneous access to the local network and the VPN. Check your VPN software settings or consult your IT department if this configuration is possible.

Ensure the printer is within range of the wireless router.

Verify the wireless router is powered on and broadcasting its network name (SSID).

Check if the router is configured to hide its SSID. If so, you will need to manually enter the SSID on the printer during setup (use the ‘Enter SSID’ option in the Wireless Setup Wizard).

Ensure the printer’s wireless radio is turned on.

Restart the printer and the router.

Verify the wireless router is powered on and functioning correctly (check indicator lights, try connecting other devices).

Check if the printer’s wireless connection is active (solid blue light).

Print a Wireless Test Report from the printer for diagnostics.

Restart the printer, computer, and wireless router.

Check for sources of interference near the printer or router.

If the problem persists, review the router’s configuration settings.

If printing or software features are not working correctly:

Restart the computer and the printer.

Ensure the printer is set as the default printer if desired.

Check the print queue for stuck jobs.

Run the HP Print and Scan Doctor utility. Download it from the HP support website. This tool automatically diagnoses and fixes many common printing problems.

Uninstall and reinstall the printer software.

Ensure Windows is up to date.

Problem: Printer driver not listed in Print & Fax/Scan list.

Solution: Ensure the printer software is installed. Run Apple Software Update to get the latest HP drivers. Reset the printing system (Control-click in the printer list and select ‘Reset printing system’ – Note: This removes all printers). Re-add the printer.

Problem: Product name does not appear in the product list in Print & Fax/Scan.

Solution: Ensure the printer is powered on and connected (USB or Network). Check network connection if applicable. Restart the printer and Mac. Try re-adding the printer (+ button in Print & Fax/Scan).

Problem: Printer driver does not automatically set up the selected product.

Solution: Manually select the correct printer driver from the ‘Print Using’ or ‘Use’ dropdown when adding the printer.

Problem: Print job sent to the wrong product.

Solution: Ensure the correct printer is selected in the Print dialog before clicking Print.

Problem: Product does not appear in Print & Fax/Scan list when connected via USB after driver selected.

Solution: Check the USB connection. Restart the Mac and printer. Reset the printing system and re-add.

Problem: Using a generic printer driver with USB connection.

Solution: Ensure the full HP software is installed. When adding the printer, specifically select the HP driver from the ‘Use’ menu, not ‘Generic PCL’ or ‘Generic PostScript’.

1. Press the Wi-Fi Protected Setup button on the product, and then press the Continue button.

2. Use one of these methods to complete the setup:

Pushbutton: Select the Push Button option and follow the instructions on the control panel. Establishing the wireless connection can take a few minutes.

PIN: Select the Generate PIN option and follow the instructions on the control panel. The product generates a unique PIN, which you must type into the wireless router’s setup screen. Establishing the wireless connection can take a few minutes.

NOTE: If this method is not successful, try using the Wireless Setup Wizard on the product control panel or try using the USB cable connection method.

If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless connection easier. After the setup is complete, you can disconnect the USB cable and use the wireless connection.

1. Insert the software CD into the computer CD tray.

2. Follow the on-screen instructions. When prompted, select the Wireless- Connect the printer to your wireless network and internet. option.

3. Connect the USB cable to the product when prompted.

CAUTION: Do not connect the USB cable until the installation program prompts you.

4. When the installation is complete, print a configuration page to make sure that the product has an SSID name.

5. When installation is complete, disconnect the USB cable.

If the product already has an IP address on a wireless network and you want to install product software on a computer, complete the following steps.

1. From the product control panel, print a configuration page to obtain the product IP address.

2. Install the software from the CD.

3. Follow the on-screen instructions.

4. When prompted, select the Wireless- Connect the printer to your wireless network and internet. option, and then click the Next button.

5. From the list of available printers, select the printer that has the correct IP address.

During the first 120 minutes of product setup, or after resetting the product’s network defaults (and without a network cable attached), the product’s wireless radio will broadcast a wireless setup network. The name of this network is “HP-Setup-xx-[product name]”.

NOTE: The “xx” in the network name is the last two characters of the product’s MAC address. The product name will be either HP Officejet Pro X451 Series or HP Officejet Pro X551 Series.

1. From a wireless enabled computer or device, connect to the setup network for the device (e.g., “HP-Setup-xx-[product name]”).

2. Open a web browser while connected to this setup network, and open the HP Embedded Web Server (HP EWS) using the following IP address: 192.168.223.1

3. Find the Wireless Setup Wizard in the product’s EWS and follow the on-screen instructions to manually connect the product to your wireless network.

NOTE: The product uses Automatic DHCP by default.

Recommended software installation:

Windows XP (32-bit, Service Pack 2 or higher)

Windows Vista (32-bit and 64-bit)

Windows 7 (32-bit and 64-bit)

Windows 8 (32-bit and 64-bit)

Print drivers only:

Windows 2003 Server (32-bit, Service Pack 3)

Windows 2008 Server

Windows 2008 Server R2

NOTE: Windows Server install support is available through the Enterprise (command line) install method only.

Supported Windows printer drivers:

HP PCL 6 (this is the default printer driver and is included on the CD)

HP Universal Print Driver for Windows Postscript

HP Universal Print Driver for PCL 5

HP Universal Print Driver for PCL 6

NOTE: For downloads of, and more information about, the HP UPD Postscript, PCL 5, and PCL 6 drivers, see http://www.hp.com/go/upd.

Printer drivers provide access to the product features and allow the computer to communicate with the product.

HP PCL 6 driver: (Provided on the in-box CD and available from http://www.hp.com/go/support)

Provided as the default driver. This driver is automatically installed unless you select a different one.

Recommended for all Windows environments.

Provides the overall best speed, print quality, and product-feature support for most users.

Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments.

Might not be fully compatible with third-party and custom software programs that are based on PCL 5.

HP UPD PS driver: (Available for download from http://www.hp.com/go/upd)

Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs.

Provides support for printing from postscript emulation needs, or for postscript flash font support.

HP UPD PCL 5 driver: (Available for download from http://www.hp.com/go/upd)

Recommended for general office printing in Windows environments.

Compatible with previous PCL versions and older HP Officejet products.

The best choice for printing from third-party or custom software programs.

The best choice when operating with mixed environments, which require the product to be set to PCL 5 (UNIX, Linux, mainframe).

Designed for use in corporate Windows environments to provide a single driver for use with multiple printer models.

Preferred when printing to multiple printer models from a mobile Windows computer.

HP UPD PCL 6 driver: (Available for download from http://www.hp.com/go/upd)

Recommended for printing in all Windows environments.

Provides the overall best speed, print quality, and printer feature support for most users.

Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments.

May not be fully compatible with third-party and custom solutions based on PCL5.

Traditional mode:

Use this mode if you are installing the driver for a single computer. See http://www.hp.com/go/upd.

When installed in Traditional mode, UPD operates like a discrete printer driver. It operates with a specific product.

If you use this mode, you must install UPD separately for each computer and for each product.

Dynamic mode:

To use this mode, download UPD from the Internet. See http://www.hp.com/go/upd.

Dynamic mode allows you to use a single driver installation, so you can discover and print to HP products in any location.

Use this mode if you are installing UPD for a workgroup or to have convenient access to a fleet of printers for individual users.

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program. In managed environments, administrators may enforce printing policies and restrictions.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here override settings changed anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and usually do not override changes made in the Page Setup dialog box.

Printer Properties dialog box (printer driver): Click Properties in the Print dialog box to open the printer driver. Settings changed in the Printer Properties dialog box usually do not override settings anywhere else in the printing software, but will be applied if no conflicting command is sent with a print job. You can change most of the print settings here.

Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

1. On the File menu in the software program, click Print.

2. Select the driver, and then click Properties or Preferences.

The steps can vary; this procedure is most common.

1. Access the printers list:

Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

2. Right-click the driver icon, and then select Printing Preferences.

1. Access the printers list:

Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and Sound click Printer.

Windows 7: Click Start, and then click Devices and Printers.

2. Right-click the driver icon, and then select Properties or Printer properties.

3. Click the Device Settings tab.

Windows XP:

1. Click Start, Control Panel, and then Add or Remove Programs.

2. Find and select the product from the list.

3. Click the Change/Remove button to remove the software.

Windows Vista:

1. Click Start, Control Panel, and then Programs and Features.

2. Find and select the product from the list.

3. Select the Uninstall/Change option.

Windows 7:

1. Click Start, Control Panel, and then under the Programs heading, click Uninstall a program.

2. Find and select the product from the list.

3. Select the Uninstall option.

HP Web Jetadmin

HP Embedded Web Server

HP ePrint

HP Wireless Direct

The product supports the following Mac operating systems:

Mac OS X 10.6 and later

NOTE: See http://www.hp.com/support for the latest drivers for Mac.

NOTE: For Mac OS X 10.6 and later, Intel Core Processor Macs are supported.

Use any of the following methods to open the HP Utility:

From the dock, click HP Utility.

From Applications, open the Hewlett-Packard folder, and then click HP Utility.

Click the Utility tab of the Options and Supplies panel from Print and Fax.

Use the HP Utility software to perform the following tasks:

Obtain information about supplies status.

Obtain information about the product, such as the firmware version and the serial number.

Print a configuration page.

For products connected to an IP-based network, obtain network information and open the HP Embedded Web Server.

Configure the paper type and size for the tray.

Transfer files and fonts from the computer to the product.

Update the product firmware.

Changes to print settings are prioritized depending on where the changes are made:

NOTE: The names of commands and dialog boxes might vary depending on your software program.

Page Setup dialog box: Click Page Setup or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed here might override settings changed anywhere else.

Print dialog box: Click Print, Print Setup, or a similar command on the File menu of the program you are working in to open this dialog box. Settings changed in the Print dialog box have a lower priority and do not override changes made in the Page Setup dialog box.

Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes.

Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

1. On the File menu, click the Print button.

2. Change the settings that you want on the various menus.

1. On the File menu, click the Print button.

2. Change the settings that you want on the various menus.

3. On the Presets menu, click the Save As… option and type a name for the preset.

These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print.

1. From the Apple menu, click the System Preferences menu, and then click the Print & Scan icon.

2. Select the product in the left side of the window.

3. Click the Options & Supplies button.

4. Click the Driver tab.

5. Configure the installed options.

You must have administrator rights to remove the software.

1. Open System Preferences.

2. Select Print & Scan.

3. Highlight the product.

4. Click the minus (-) symbol to delete the print queue.

The product is equipped with the HP Embedded Web server, which provides access to information about product and network activities.

Method 1: Via HP Utility

Access the HP Embedded Web Server from the HP Utility. Open the Printer Settings menu, and then select the Additional Settings option.

Method 2: Via Safari Browser

1. Select the page icon in the left side of the Safari toolbar.

2. Click the Bonjour logo.

3. In the list of printers, double-click this product. The HP Embedded Web Server opens.

Method 3: Via Any Web Browser (using IP Address)

To access the HP Embedded Web Server from any web browser, type the product’s IP address in the browser’s address field.

Method 4: Via System Preferences

The HP Embedded Web Server can also be accessed through the System Preferences menu. Click System Preferences, click Print and Scan, select your product name, click Options and Supplies, click General, and then click Show Printer Webpage.

This product supports a variety of paper and other print media. Paper or print media that does not meet the following guidelines might cause poor print quality, increased jams, and premature wear on the product.

For best results, use only HP-brand paper and print media designed for inkjet printers or multiuse.

Use paper or print media made for inkjet printers.

Hewlett-Packard Company cannot recommend the use of other brands of media because HP cannot control their quality.

NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details, go to http://www.hp.com/go/printpermanence.

Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver to obtain the best results.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select a size from the Paper size drop-down list.

5. Select a paper type from the Paper type drop-down list.

6. Click the OK button.

NOTE: To obtain best print results, select the appropriate paper size and type in your print driver before printing.

Table 6-1 Supported paper and print media sizes

Table 6-2 Supported envelopes

Table 6-3 Supported cards

Table 6-4 Supported photo media

Table 6-5 Other supported media

Table 6-6 Tray 1 (multi-purpose) on left side of the product

¹ Capacity can vary depending on paper weight and thickness, and environmental conditions.

Table 6-7 Tray 2 (main tray) and Tray 3 (accessory tray)

¹ Capacity can vary depending on paper weight and thickness, and environmental conditions.

1. Open Tray 1.

2. Pull out the extension tray.

3. Extend the paper guides fully and then load the paper stack into Tray 1. Adjust the paper guides to the size of the paper.

NOTE: Place the paper into Tray 1 with the side to be printed on face-down and top of page toward the front of the tray.

1. Pull the tray out of the product.

2. Slide open the paper length and width guides.

3. Place the paper in the tray and make sure that it is flat at all four corners. Slide the side paper width guides so that they align with the paper-size marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray.

NOTE: Place the paper into the tray with the side to be printed on face-up.

4. Push down on the paper to make sure that the paper stack is below the paper limit tabs on the side of the tray.

5. Slide the tray into the product.

By default, the product pulls paper from Tray 2. If Tray 2 is empty, the product pulls paper from Tray 1, or Tray 3 if it is installed. Configuring a tray changes the speed settings for the best print quality for the paper type used. If using special paper for most print jobs, change the default tray setting.

The following table lists possible ways you can use the tray settings:

1. Make sure the product is turned on.

2. Perform one of the following tasks:

Control panel: Press (X451 Series) or touch (X551 Series) the Setup button, press or touch Paper Handling, and then press or touch Paper Selection. Select the tray that you want to configure.

Embedded Web server: Click the Settings tab, and then click Paper Settings in the left panel. Select a Default Media Size and a Default Media Type for each tray.

3. Press OK or click Apply.

Accessibility: The ink cartridge can be installed and removed by using one hand.

Recycle ink cartridges by using the HP Planet Partners return and recycling program.

For more information about supplies, go to http://www.hp.com/go/learnaboutsupplies.

Go to hp.com/recycle for full information on recycling, and to order postage-paid labels, envelopes, and boxes for recycling.

Do not touch the metal connector and ink nozzle (item 1 in the diagram). Fingerprints may cause supply error messages. Dust may also cause supply error messages; do not leave ink cartridges outside the product for prolonged periods of time.

Do not remove the ink cartridge from its package until you are ready to use it.

Supply-related notifications are communicated on the product control panel.

A Low message—where is the cartridge—appears when an ink cartridge is nearing the estimated end of its useful life and a replacement cartridge should be obtained for use when needed.

A Very Low message appears when the ink cartridge is near its estimated end of useful life.

Out of Ink message appears when the ink cartridge is empty.

You can enable or disable the default settings at any time, and you do not have to re-enable them when you install a new ink cartridge.

1. From the Home screen on the control panel, press (X451 Series) or touch (X551 Series) the Setup button.

2. Press or touch the Device Setup menu.

3. Press or touch the Ink Low Warning Level menu item.

4. Select from the following options for each supply:

Select Automatic to keep the default low ink warning.

Select a fill percentage to choose what ink level prompts a low ink level warning.

General Office print mode uses less ink, which might extend the life of the cartridge.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select General Office from the Print Quality drop-down box.

Hewlett-Packard Company cannot recommend the use of non-HP ink cartridges, either new or remanufactured.

NOTE: Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service agreements.

Go to http://www.hp.com/go/anticounterfeit when you install an HP print cartridge and the control-panel message says the cartridge is used or counterfeit. HP will help to take steps to resolve the problem.

Your ink cartridge might not be a genuine HP ink cartridge if you notice the following:

The supplies status page indicates that a used or counterfeit supply is installed.

You are experiencing a high number of problems with the ink cartridge.

The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).

The product uses four colors and has a different ink cartridge for each color: yellow (Y), cyan (C), magenta (M), and black (K).

1. Open the ink cartridge door.

2. Push the old ink cartridge inward to unlock it.

3. Grasp the edge of the old ink cartridge and then pull the cartridge straight out to remove it.

4. Remove the new ink cartridge from the packaging.

5. Do not touch the metal connector of the ink cartridge. Fingerprints on the connector can cause print-quality problems.

6. Insert the new ink cartridge into the product.

7. Close the ink cartridge door.

8. Place the old ink cartridge in the box and refer to HP’s recycling instructions at http://www.hp.com/recycle.

If you are experiencing print quality problems, see “Improve print quality on page 157” (Refer to the full PDF for page 157).

NOTE: If you are using a General Office print setting, the printing might appear light.

If you determine that you need to replace an ink cartridge, look on the cartridge or print the Supplies Status Page to find the part number for the correct genuine HP ink cartridge.

Regarding refilled or remanufactured ink cartridges: Hewlett-Packard Company cannot recommend the use of non-HP supplies. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.

NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge.

1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button.

2. Press or touch the Print Reports menu item.

3. Press or touch the Print Quality Report item to print it.

4. Follow the instructions on the page that prints.

This page contains four bands of color, which are divided into groups. By examining each group, you can isolate the problem to a particular ink color.

If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP.

If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem.

Non-HP ink cartridges installed

Description: No action necessary, this is a notification only.

Recommended action: None

Use SETUP Cartridges

Description: The SETUP cartridges have been removed before the product has completed initialization.

Recommended action: Use the SETUP cartridges that came with your product for product initialization.

Do not use SETUP cartridges

Description: SETUP cartridges cannot be used after the device has been initialized.

Recommended action: Remove and install non-SETUP cartridges.

Cartridge Low

Description: The ink cartridge is nearing the end of its useful life.

Recommended action: Printing can continue, but consider having a replacement supply on hand.

Cartridge Very Low

Description: The ink cartridge is near the end of its useful life.

Recommended action: Have a replacement ink cartridge on hand.

Counterfeit or used cartridge installed

Description: The original HP ink in this cartridge has been depleted.

Recommended action: Click OK to continue printing or replace with genuine HP cartridge.

Genuine HP supply installed

Description: A genuine HP supply was installed.

Recommended action: No action necessary.

Incompatible

Description: You have installed an ink cartridge that is intended for use in a different HP product model. The product will NOT function with this print cartridge installed.

Recommended action: Install the correct ink cartridge for this product.

Install [color] cartridge

Description: This message can appear during the initial set up of the product and may also appear after the initial set up of the product has been completed. If this message appears during initial setup, it means one of the color cartridges is not installed with the door closed. The product will not print if a cartridge is missing. If this message appears after the initial set up of the product, it means that the cartridge is missing or is installed but damaged.

Recommended action: Install or replace the indicated color cartridge.

Out of Ink

Description: The ink cartridge is at the end of its useful life, and the product will no longer print.

Recommended action: Replace the ink cartridge.

Used [color] installed, to accept press OK

Description: A used, but still genuine, HP color ink cartridge has been installed or moved.

Recommended action: You have a used, but still genuine, HP cartridge installed. No action required.

The methods to open the print dialog from software programs can vary. See the documentation for your software program to learn how to open the print dialog.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

1. Open the printer driver Properties or Preferences.

2. Click the Help button (usually marked with a ‘?’) to open the online Help.

1. On the File menu in the software program, click Print.

2. Select the product, and then select the number of copies desired in the ‘Number of copies’ field.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Printing Shortcuts tab.

4. Select one of the shortcuts (e.g., General Everyday Printing, EcoSMART Settings), and then click the OK button.

NOTE: When you select a shortcut, the corresponding settings change on the other tabs in the printer driver.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Adjust settings on the various tabs (Paper/Quality, Effects, Finishing, Color, etc.) as desired.

4. Click the Printing Shortcuts tab.

5. Click the ‘Save As…’ button.

6. Enter a name for your custom shortcut and click OK.

Your custom shortcut will now appear in the list for future use.

1. Select the product, and then click the Properties or Preferences button.

2. Click the Printing Shortcuts tab.

3. Select an existing shortcut as a base.

NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. If you adjust the settings and then select a shortcut, all your adjustments are lost.

1. After selecting a base shortcut and adjusting the settings, select the print options for the new shortcut on the right side of the screen.

2. Click the Save As button.

3. Type a name for the shortcut in the Name field, and click the OK button.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select a size from the Paper size drop-down list.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the Custom button.

5. Type a name for the custom size and specify the dimensions.

– The width is the short edge of the paper.

– The length is the long edge of the paper.

NOTE: Always load paper into the trays short edge first.

6. Click the OK button, and then click the OK button on the Paper/Quality tab. The custom page size will appear in the list of paper sizes the next time you open the printer driver.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper, and then click the paper type that you are using.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select a tray from the Paper source drop-down list.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

4. Select the Print on both sides check box.

5. Click the OK button to print the job.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

4. In the Orientation area, select the Portrait or Landscape option.

5. To print the page image upside down, select the Rotate by 180 degrees option.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Color tab.

4. Click the HP EasyColor check box to clear it.

5. In the Color Options area, click the Ink Settings button.

6. Use the sliders to adjust the settings (Dry Time, Saturation, Black Ink Spread), and then click OK.

1. On the File menu, click the Print option.

2. Select the product from the printer list.

3. Select the print settings that you want to save for reuse.

4. In the Presets menu, click the Save As… option, and type a name for the preset.

5. Click the OK button.

1. On the File menu, click the Print option.

2. Select the product from the printer list.

3. In the Presets menu, select the printing preset.

NOTE: To use printer-driver default settings, select the standard or Default Settings option.

1. On the File menu, click the Print option.

2. Select the product from the printer list.

3. Open the Cover Page menu, and then select where to print the cover page. Click either the Before Document button or the After Document button.

4. In the Cover Page Type menu, select the message that you want to print on the cover page.

NOTE: To print a blank cover page, select the standard option from the Cover Page Type menu.

1. On the File menu, click the Print option.

2. Select the product from the Printer list.

3. Open the Layout menu.

4. From the Pages per Sheet menu, select the number of pages that you want to print on each sheet (1, 2, 4, 6, 9, or 16).

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

1. Insert enough paper into one of the trays to accommodate the print job.

2. On the File menu, click the Print option.

3. Open the Layout menu.

4. From the Two-Sided menu, select a binding option. This sets the default binding; subsequent duplex jobs can be printed by simply checking the Two-Sided checkbox next to the Copies field.

If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results.

The HP EasyColor option is enabled by default in the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, use the following procedure:

1. On the File menu, click the Print option.

2. Select the product from the Printers list.

3. Open the Color Options menu, and then click the HP EasyColor check box to clear it.

4. Adjust the RGB Color Settings by selecting a setting from the RGB Color drop-down menu.

1. If the print job is currently printing, cancel it by pressing the Cancel × button on the product control panel.

NOTE: Pressing the Cancel × button clears the job that the product is currently processing. If more than one process is running, pressing the Cancel X button clears the process that currently appears on the product control panel.

NOTE: On HP Officejet Pro X451 Series products, print jobs can also be canceled from the Job Status menu.

2. You can also cancel a print job from a software program or a print queue.

– Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.

– Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, delete the job there.

– Windows XP, Server 2003, or Server 2008: Click Start, click Settings, and then click Printers and Faxes. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

– Windows Vista: Click Start, click Control Panel, and then, under Hardware and Sound, click Printer. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

– Windows 7: Click Start, and then click Devices and Printers. Double-click the product icon to open the window, right-click the print job that you want to cancel, and then click Cancel.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Advanced tab.

4. Expand the Document Options section.

5. Expand the Printer Features section.

6. In the Print All Text as Black drop-down list, select the Enabled option.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper. NOTE: Labels are in the list of Other options.

7. Select the option for the type of paper you are using, and click the OK button.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. In the Special pages area, click the Print pages on different paper option, and then click the Settings button.

5. In the Pages in document area, select either the First or Last option.

6. Select the correct options from the Paper source and Paper type drop-down lists. Click the Add button.

7. If you are printing both the first and last pages on different paper, repeat steps 5 and 6, selecting the options for the other page.

8. Click the OK button.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Effects tab.

4. Select the Print document on option, and then select a size from the drop-down list.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Effects tab.

4. Select a watermark from the Watermarks drop-down list. Or, to add a new watermark to the list, click the Edit button. Specify the settings for the watermark, and then click the OK button.

5. To print the watermark on the first page only, select the First page only check box. Otherwise, the watermark is printed on each page.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Finishing tab.

4. Select the Print on both sides check box.

5. In the Booklet layout drop-down list, click the Left binding or Right binding option. The Pages per sheet option automatically changes to 2 pages per sheet.

1. If the print job is currently printing, cancel it by touching the Printing display near the bottom of the product control panel, and then touch the Cancel X that becomes available on the right-side of the control panel.

NOTE: Cancelling a job clears the job that the product is currently processing. If more than one process is running, repeat step one to cancel the other jobs.

2. You can also cancel a print job from a software program or a print queue.

– Software program: Typically, a dialog box appears briefly on the computer screen, allowing you to cancel the print job.

– Mac print queue: Open the print queue by double-clicking the product icon in the dock. Highlight the print job, and then click Delete.

1. On the File menu in the software program, click the Print option.

2. Select a size from the Paper Size drop-down list.

3. Open the Paper/Quality panel.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Use one of these methods:

Method 1:

1. On the File menu, click the Print option.

2. Select the product, and then select the correct settings for the Paper Size and Orientation options.

Method 2:

1. On the File menu, click the Print option.

2. Open the Paper Handling menu.

3. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list.

1. On the File menu, click the Print option.

2. Open the Watermarks menu.

3. Check the Watermark box to print a semi-transparent message.

4. From the Watermarks menu, select whether to print the watermark on all pages or on the first page only.

5. From the Text menu, select one of the standard messages, or select the Custom option and type a new message in the box.

6. Select options for the remaining settings.

NOTE: The product must be connected to a wired or wireless network and have Internet access to use HP ePrint.

1. To use HP ePrint, you must first enable HP Web Services.

a. From the Home screen on the product control panel, press (X451 Series) or touch (X551 Series) the Web Services button.

b. Press or touch the Enable Web Services button.

2. From the HP Web Services menu, touch the Display E-Mail Address button to display the product’s e-mail address on the control panel.

3. Use the HP ePrint Center Web site to define security settings and to configure default print settings for all HP ePrint jobs sent to this product.

a. Go to http://www.hpeprintcenter.com.

b. Click Sign In, and enter your HP ePrintCenter credentials or sign up for a new account.

c. Select your product from the list, or click + Add printer to add it. To add the product, you need the printer code, which is the segment of the product e-mail address that is before the @ symbol.

NOTE: This code is valid for only 24 hours from the time you enable HP Web Services. If it expires, follow the instructions to enable HP Web Services again, and obtain a new code.

d. To prevent your product from printing unexpected documents, click ePrint Settings, and then click the Allowed Senders tab. Click Allowed Senders Only, and add the e-mail addresses from which you want to allow ePrint jobs.

e. To set up default settings for all ePrint jobs sent to this product, click ePrint Settings, click Print Options, and select the settings that you want to use.

4. To print a document, attach it to an e-mail message sent to the product’s e-mail address.

NOTE: The email will be printed once it is received. As with any email, there is no guarantee when, or whether, it will be received. You can check the print status at http://www.eprintcenter.com.

NOTE: Documents printed with HP ePrint may appear different from the original. Style, formatting, and text flow may differ from the original document. For documents that need to be printed with a higher quality (such as legal documents), we recommend that you print from the software application on your computer, where you will have more control over what your printout looks like.

The HP ePrint Mobile Driver makes it easy to print from a desktop or laptop computer to any HP ePrint-capable product. After installing the driver, open the Print option from within your application, and then select HP ePrint Mobile from the installed printers list. This single driver makes it easy to find HP ePrint-enabled products that are registered to your ePrintCenter account. The target HP product can be at your desk or in a remote location, such as a branch office or across the globe—you can do remote printing by using the Internet without file type or size limitations. The target product can be anywhere in the world; if it is Web-connected and registered in ePrintCenter, you can send a print job to the product.

For Windows, the HP ePrint Mobile Driver also supports traditional direct IP printing to local network printers on the network (LAN or WAN) to supported PostScript® products.

Go to http://www.hp.com/go/eprintmobiledriver for drivers and information.

Supported operating systems:

– Windows® XP (32-bit, SP 2 or greater)

NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating system.

– Windows Vista® (32-bit and 64-bit)

– Windows 7 (32-bit and 64-bit)

– Windows .Net 3.5 SP1

NOTE: Windows .Net 3.5 is installed if you are not using the Add Printer wizard.

– Mac OS X v10.5 and v10.6

NOTE: The HP ePrint Mobile Driver is a PDF workflow utility for Mac, and is not technically a print driver. HP ePrint Mobile for Mac supports print paths only through ePrintcenter and does not support direct IP printing to local network printers.

Direct printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print directly to the product from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

– Mail

– Photos

– Safari

– Select third-party applications

To use AirPrint, the product must be connected to a wireless network. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to http://www.hp.com/go/airprint.

NOTE: You might need to upgrade the product firmware to use AirPrint. Go to http://www.hp.com/support/ojpx451 or http://www.hp.com/support/ojpx551.

NOTE: When using the AirPrint driver, the options and settings will differ from the full-featured driver provided by HP. This document describes the full-featured HP driver features.

Connect a computer, smart phone, tablet, or other Wi-Fi capable device directly to your HP printer with HP Wireless Direct. With an HP Wireless Direct connection you can print wirelessly, without a router, from your Wi-Fi capable devices.

– HP printing software is required for printing over Wireless Direct from a computer. A compatible printing application is required for printing over Wireless Direct from a smart phone or tablet.

– A Wireless Direct connection is turned on and managed from the printer’s control panel.

– If your WiFi capable device supports WPA2 encryption, you can enable security when you setup a Wireless Direct connection.

– Five devices or fewer can simultaneously use Wireless Direct to connect to your printer.

– A Wireless Direct connection can be used while your printer is also connected to a wireless network or a USB cable.

– Wireless Direct cannot connect to the internet.

1. Setup your printer. A compatible print application is required for printing from a mobile device. If your mobile print application can print over a wireless network connection, you can print over Wireless Direct.

NOTE: Compatible with mobile devices with HP ePrint mobile app installed, HP Printer Control app installed, Apple devices with iOS 4.2+, and HP webOS devices.

2. Turn on your printer’s Wireless Direct connection.

– Press (X451 Series) or touch (X551 Series) the Setup button from the control panel.

– Open the Network menu.

– Open the Wireless Direct menu.

– Select On to enable Wireless Direct connections or select On With Security to enable secure, Wireless Direct connections to the printer.

3. Turn on your mobile device’s Wi-Fi capability.

4. From your mobile device, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551.

5. From your mobile device’s print application, confirm your HP printer is the default printer, select print, and then print your document.

1. Setup and install your printer over a wireless router. Make sure you can successfully print over your wireless router before proceeding.

2. Turn on your printer’s Wireless Direct connection.

– Press (X451 Series) or touch (X551 Series) the Setup button from the control panel.

– Open the Network menu.

– Open the Wireless Direct menu.

– Select On to enable Wireless Direct connections or select On With Security to enable secure, Wireless Direct connections to the printer.

3. Turn on your computer’s Wi-Fi capability.

4. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551.

5. From your computer, select print, and then confirm to print your document.

1. Setup your printer, but do not install the HP printer software.

2. Turn on your printer’s Wireless Direct connection.

– Press (X451 Series) or touch (X551 Series) the Setup button from the control panel.

– Open the Network menu.

– Open the Wireless Direct menu.

– Select On to enable Wireless Direct connections or select On With Security to enable secure, Wireless Direct connections to the printer.

3. Turn on your computer’s Wi-Fi capability.

4. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551.

5. Install the HP printer software.

– When the Connection Options software screen is shown, select Wireless.

– When the list of detected printers is shown, select your HP printer, and then finish installing.

Follow these steps after setting up your printer with a USB connection.

1. Turn on your printer’s Wireless Direct connection.

– Press (X451 Series) or touch (X551 Series) the Setup button from the control panel.

– Open the Network menu.

– Open the Wireless Direct menu.

– Select On to enable Wireless Direct connections or select On With Security to enable secure, Wireless Direct connections to the printer.

2. Turn on your computer’s Wi-Fi capability.

3. From your computer, search for and connect to the Wireless Direct name for your printer, such as HP-Setup-xx-Officejet Pro X551.

4. From your computer, configure the printer software to print over Wireless Direct.

a. Select Windows Start button > All Programs > HP > HP Officejet Pro X551 Series Printer Setup & Software

b. Select Connect New Printer.

IMPORTANT: Do not select Convert a USB connected printer to wireless.

c. When the Connection Options software screen is shown, select Wireless.

d. When the list of detected printers is shown, select your HP printer, and then finish installing.

5. When you want to print over Wireless Direct, select your printer labeled (Network) from the Windows Printers group in the software application that you are using.

NOTE: There are will be two instances of your printer in the Printers group, so be sure to select the printer named HP Officejet Pro X551 Series(Network).

This product features printing from a USB flash drive. The product accepts standard USB storage accessories in the USB ports on the front and back. You can print the following types of files:

– .PDF

– .JPEG

– .JPG

– .PNG

– .TIFF

To print:

1. Insert the USB drive into the USB port on the front or back of the product. The Plug and Print menu opens.

2. Select a document from the list of documents and folders on the USB device.

3. Touch the Settings… button to modify the print settings for the job, if necessary.

4. Touch Start Black or Start Color to start the print job.

To scan to USB:

1. Load the document onto the scanner glass or into the document feeder.

2. Insert the USB drive.

3. Touch the Scan to USB Drive item.

4. Touch the Settings… button to adjust the scan settings.

5. Touch Start Black or Start Color to start the scan job (saves as .JPEG or .PDF).

1. On the File menu in the software program, click Print.

2. Click Properties or Preferences (Windows).

3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor.

4. Select a color theme from the Color Themes (Windows) or RGB Color (Mac) drop-down list.

– Default (sRGB): This theme sets the product to print RGB data in raw device mode. When using this theme, manage color in the software program or in the operating system for correct rendering.

– Vivid: The product increases the color saturation in the midtones. Use this theme when printing business graphics.

– Photo: The product interprets RGB color as if it were printed as a photograph using a digital mini lab. The product renders deeper, more saturated colors differently than with the Default (sRBG) theme. Use this theme when printing photos.

– Photo (Adobe RGB 1998): Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB. Turn off color management in the software program when using this theme.

– None: No color theme is used.

1. On the File menu in the software program, click the Print item.

2. Click Properties or Preferences (Windows).

3. Click the Color tab (Windows) or Color Options tab (Mac).

4. Clear the HP EasyColor check box.

5. Click the Ink Settings button (Windows) or expand the Advanced menu (Mac), and then use the slider to make the following adjustments:

– Dry Time

– Saturation

– Black Ink Spread

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

6. Click OK to save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows).

1. Access the printer properties/preferences.

2. Go to the Color tab (Windows) or Color Options tab (Mac).

3. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option to print color documents for photocopying or faxing. You can also use this option to print draft copies or to save color cartridge life.

4. Click the OK button (Windows).

If you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automatically improves mixed-content documents that are printed from Microsoft Office programs. This technology scans documents and automatically adjusts photographic images in .JPEG or .PNG format. HP EasyColor technology enhances the entire image at one time, rather than dividing it into several pieces, which results in improved color consistency, sharper details, and faster printing.

If you are using the HP Postscript printer driver for Mac, HP EasyColor technology scans all documents and automatically adjusts all photographic images with the same improved photographic results.

The HP EasyColor option is enabled by default in both the HP PCL 6 printer driver and the HP Mac Postscript printer driver, so you do not need to make manual color adjustments. To disable the option so you can manually adjust the color settings, open the Color tab in the Windows driver or the Color Options tab in the Mac driver, and then click the HP EasyColor check box to clear it.

The process of matching printer output color to your computer screen is complex, because printers and computer monitors use different methods of producing color. Monitors display colors by using light pixels that use an RGB (red, green, blue) color process, but printers print colors by using a CMYK (cyan, magenta, yellow, and black) process.

Many factors can influence your ability to match printed colors to those on your monitor:

– Print media

– Printer colorants (inks or toners, for example)

– Printing process (inkjet, press, or laser technology, for example)

– Overhead lighting

– Personal differences in perception of color

– Software programs

– Printer drivers

– Computer operating systems

– Monitors

– Video cards and drivers

– Operating environment (humidity, for example)

Keep these factors in mind when colors on your screen do not perfectly match your printed colors.

HP Officejet pigment inks designed for business use are like liquid laser toner—providing professional, durable color documents that stand up to handling and dry quickly. Print professional, water-resistant documents on plain paper.

HP Officejet pigment inks offer vivid colors and bold blacks, they provide benefits over traditional dye-based inks, including superior water and fade resistance and better durability. These unique qualities are possible because the pigment solid does not dissolve in water but is dispersed to prevent pigment settling. As a result, output resists rain and water spills, and you can handle important documents with confidence.

HP Officejet inks for business are specifically developed for use with HP printheads. Unique ink formulations help extend the life of the printheads and enhance reliability. When used with ColorLok® paper, these inks provide laser-like color output that dries quickly and is ready for distribution.

NOTE: Based on HP internal testing using a range of plain papers, HP highly recommends using papers with the ColorLok® logo for this product. For details, go to http://www.hp.com/go/printpermanence.

NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported languages. Change the language by using the Device Setup menu on the control panel or the HP Embedded Web Server.

1. From the Home screen, press the Setup button.

2. Press the Print Reports button.

3. Select the name of the report that you want to print.

This product is equipped with an embedded Web server (EWS), which provides access to information about product and network activities. A Web server provides an environment in which Web programs may run, much in the same way that an operating system, such as Windows, provides an environment for programs to run on a computer. The output from these programs can then be displayed by a Web browser.

An “embedded” Web server resides on a hardware device (such as an HP printer) or in firmware, rather than as software that is loaded on a network server.

The advantage of an EWS is that it provides an interface to the product that anyone with a network-connected product and computer can use. There is no special software to install or configure, but you must have a supported Web browser on the computer. To gain access to the EWS, type the IP address for the product in the address line of the browser.

NOTE: For Macintosh operating systems, you can use the HP EWS over a USB connection after installing the Macintosh software included with the product.

The HP EWS places very small text files (cookies) on your hard drive when you are browsing. These files let the HP EWS recognize your computer the next time you visit. For example, if you have configured the HP EWS language, a cookie helps remember which language you have selected so that the next time you access the HP EWS, the pages are displayed in that language. Though some cookies are cleared at the end of each session (such as the cookie that stores the selected language), others (such as the cookie that stores customer-specific preferences) are stored on the computer until you clear them manually.

IMPORTANT: The cookies that the HP EWS stores on your computer are only used for saving settings on your computer or for sharing information between the printer and the computer. These cookies are not sent to any HP Websites.

You can configure your browser to accept all cookies, or you can configure it to alert you every time a cookie is offered, which allows you to decide which cookies to accept or refuse. You can also use your browser to remove unwanted cookies.

Depending on your printer, if you disable cookies, you also disable one or more of the following features:

– Starting where you left the application (especially useful when using setup wizards).

– Remembering the HP EWS browser language setting.

– Personalizing the HP EWS Home page.

For information about how to change your privacy and cookie settings and how to view or delete cookies, see the documentation available with your Web browser.

To open the HP Embedded Web Server (HP EWS), type the IP address or host name of the product in the address field of a supported Web browser. To find the IP address, print a Printer Status Report or Network Configuration Page, or get the IP address from the product control panel.

You can also open the HP EWS from the Windows printer driver. Open the Services tab and then click the Device and Supplies Status icon.

For Mac, the HP EWS can be opened from the HP Utility or from System Preferences -> Print & Scan -> [product name] -> Options & Supplies -> General -> Show Printer Webpage.

NOTE: If an error occurs while opening the HP EWS, confirm that the proxy settings are correct for your network.

TIP: After you open the URL, bookmark it so that you can return to it quickly in the future.

Use the Home tab to customize various views and tasks related to your device. The Home tab includes the following items:

NOTE: Not all of the following items are visible by default. Use the Personalize this page button show or hide the items of your choice.

– Recently Visited: Displays 5 most recently visited embedded HP EWS links

– Printer Status: Displays current printer status.

– Diagnostic: Provide links to diagnostic tasks.

– ePrint: Displays the status of ePrint connection.

– Ink Level Status: Displays ink level status.

– Manage: Useful links for managing the HP EWS.

– Wired Network Status: Displays wired (802.3) status or wired (802.11) status (wireless models).

– Setup: Displays setup options.

– Custom Shortcut: Customize quick links to be added as shortcut.

– Support: Links to Hewlett-Packard’s support Web site.

NOTE: Settings for this page are automatically saved in the Web browser’s cookies. If the Web browser’s cookies are deleted, these settings are lost.

Use the HP Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint feature.

Use the Network tab to configure and secure network settings for the product when it is connected to an IP-based network. This tab does not display if the product is connected to other types of networks.

Product Information

– Printer Information: Find basic device information such as serial number, name and firmware version.

– Ink Gauge: See estimated ink levels, ink cartridge part numbers, and estimated printable pages remaining for each cartridge.

– Ink Settings: Change the threshold at which the printer provides the “Low on Ink” notification.

Reports

– Usage Report: View the number of pages processed for printing, scanning, copying and faxing.

– Printer Reports: Print various reports.

– Event Log: View logged events such as firmware errors.

Utilities

– Bookmarking: Bookmark pages in the HP EWS.

– Print Quality Toolbox: Run maintenance tools to improve the print quality of your printouts.

– Asset Tracking: Assign an asset number/location to this device.

Backup and Restore

– Backup: Create a password-encrypted file that stores the printer’s settings.

– Restore: Restore the printer’s settings using a backup file created by the HP EWS.

Job Management

– Job Monitor: Monitor or cancel jobs currently active or pending in the printer.

Printer Restart

– Power Cycle: Allows you to turn off and restart the printer.

Set and maintain various options on your product including power management, date and time, security, printing, and paper settings, email alerts, default copy settings, restore factory defaults and firewall settings.

HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin updates are periodically made available to provide support for specific product features. Visit http://www.hp.com/go/webjetadmin and click the Self Help and Documentation link to learn more about updates.

This product supports security standards and protocols that help secure the product, protect information on your network, and simplify monitoring and maintenance of the product.

For information about HP’s secure imaging and printing solutions, visit http://www.hp.com/go/Secureprinting. The site provides links to white papers and FAQ documents about security features and may include information about additional security features that are not contained in this document.

The HP Embedded Web Server allows you to assign an administrator password so that unauthorized users cannot change product configuration settings in the HP Embedded Web Server. When the admin password is assigned and applied, you must enter the password to make any configuration changes that are done through the HP Embedded Web Server. If you change an existing password, you must first enter that password. You can also remove the password by entering the existing password and then deleting the assigned password.

The HP Embedded Web Server allows the ability to lock certain features on the product’s control panel to prevent unauthorized use. Once the control panel lock is enabled, certain control panel configuration features cannot be changed from the control panel. The control panel lock setting itself can also be secured. This is accomplished by setting the HP Embedded Web Server administrator password. Once the HP Embedded Web Server administrator password is set, the admin password must be entered when accessing the control panel lock enable/disable setting.

The HP Embedded Web Server allows the ability to disable unused protocols and services. These protocol and services settings can also be protected from being changed by setting the EWS admin password. These protocols and services include the following:

– IPv4 and IPv6 disable/enable: Supports version 4 (IPv4) and version 6 (IPv6). IPv4 and IPv6 can be enabled/disable individually or simultaneously enabled.

– Bonjour disable/enable: Typically used on small networks for IP address and name resolution. The Bonjour service can be enabled or disabled.

– SNMP disable/enable: SNMP (Simple Network Management Protocol) is used by network management applications. This product supports the SNMPv1 protocol on IP networks and allows enabling/disabling SNMPv1.

– WINS disable/enable: Allows configuration and enabling/disabling of Windows Internet Name Service (WINS) server IP address settings.

– SLP disable/enable: Service Location Protocol (SLP) provides a framework for network applications to discover services. This protocol can be enabled or disabled.

– LPD disable/enable: Line Printer Daemon (LPD) refers to the protocol for line-printer spooling services. LPD can be enabled or disabled.

– LLMNR disable/enable: Link-Local Multicast Name Resolution (LLMNR) allows name resolution on the local link. LLMNR can be enabled or disabled.

– Port 9100 disable/enable: Supports raw IP printing through TCP Port 9100 (default port). Port 9100 can be enabled or disabled.

– Web Services disable/enable: Supports enabling or disabling Microsoft Web Services Dynamic Discovery (WS Discovery) protocols or Microsoft Web Services for Devices (WSD) Print services. These can be enabled/disabled together or WS Discovery separately.

– Internet Printing Protocol (IPP) disable/enable: An Internet-standard protocol for printing and managing jobs over the internet. IPP can be disabled or enabled.

The HP Embedded Web Server allows the ability to enable and disable certain product capabilities. These include network, Ethernet, wireless, wireless access point (i.e. disables wireless direct capability), USB, fax, fax reprint, copy, digital send, webscan, control panel lock, color fax, color copy, color print from memory devices, all web services, only ePrint, and only Apps. The product must be turned off, and then turned on again, for settings to take effect.

HP’s suite of color access control tools allows you to enable or disable color by individuals users or groups and applications. For more information see http://www.hp.com/go/upd. The HP Embedded Web Server also allows you to disable color faxing, color copying, and color print from memory devices.

The HP Embedded Web Server features the ability to enable encryption of product communication through the HTTPS redirection feature. When used, HTTPS prevents others from viewing information between the EWS and the product via encryption – providing a secure communication method.

The HP Embedded Web Server allows the ability to enable and configure product firewall rules, priorities, templates, services and policies. The firewall feature provides a network-layer of security on both IPv4 and IPv6 networks. The firewall configuration capability provides control over IP addresses that are allowed access the product, and the ability to set permissions and priorities for digital send, management, discovery, and print services–providing a more secure way of controlling access to the product.

The Scan-to and Fax-to network folder allows sending to a network folder via the Windows file sharing mechanism. A username and password may be required to log onto the network where the network folder is located. In addition, appropriate privileges may be required to have write access to the network folder.

Support of Syslog, a standard protocol for logging status messages to a designated server, can be used to track the activities and status of devices on the network. The HP Embedded Web Service provides the ability to enable Syslog and to specify the server to which the status messages will be sent. Specifying the priority of those status messages is also supported.

The HP Embedded Web Server provides the ability to install and manage certificates for the authentication of product, server and network. This includes the ability to create a certificate, install a certificate, and import and export certificates.

Support of digitally-signed firmware updates eliminates exposure to malicious software by preventing the installation of non-approved firmware on the product.

The HP Embedded Web Server provides the ability to configure wireless networking via such 802.1x wireless enterprise authentication protocols as EAP-TLS, LEAP, and PEAP to support access control. The HP Embedded Web Server also provides the ability to configure wireless dynamic key encryption such as WEP encryption and WPA-PSK authentication. In addition, Wireless Direct Authentication can be enabled or disabled.

General Office print mode uses less ink, which might extend the life of the cartridge.

1. On the File menu in the software program, click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Select General Office from the Print Quality drop-down box.

The product includes features that can help reduce energy consumption:

– The Standby and Sleep After Standby modes reduce power consumption when the product has been inactive for an extended period. You can set the length of time before the product enters Standby or Sleep After Standby modes.

– The Schedule On/Off feature turns the product on or off after a certain length of time. You can adjust this time-delay setting.

– The Auto Power Off feature turns the product off after a certain length of time. You can adjust this time delay setting.

1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2. Open the following menus:

– Device Setup

– Power Handling

– Standby

3. Select the time for the standby delay.

NOTE: The default value is 10 minutes.

1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2. Open the following menus:

– Device Setup

– Power Handling

– Sleep After Standby

3. Select the time for the sleep after standby delay.

NOTE: The default is 2 hours after standby.

1. From the Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2. Open the following menus:

– Device Setup

– Power Handling

– Schedule On/Off

3. Enable Schedule On or Schedule Off and set the times for those events to take affect.

Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe the control panel gently with a clean, water-dampened, lint-free cloth.

CAUTION: Use water only. Solvents or cleaners can damage the control panel. Do not pour or spray water directly onto the touch screen.

Here are the ways to get support:

Get telephone support: Free during your warranty period, for your country/region. Have the product name, serial number, date of purchase, and problem description ready. Country/region phone numbers are on the flyer that was in the box with your product or at http://www.hp.com/support/.

Get 24-hour Internet product support: Access troubleshooting, download drivers and software, and electronic information at http://www.hp.com/go/support.

Get support for products used with a Macintosh computer: Visit http://www.hp.com/go/macosx.

Download software utilities, drivers, and electronic information: Go to http://www.hp.com/go/support.

Order additional HP service or maintenance agreements: Visit http://www.hp.com/go/carepack.

Register your product: Go to http://www.register.hp.com.

Power requirements are based on the country/region where the product is sold. Do not convert operating voltages. This will damage the product and any such damage is not covered under the HP limited warranty and service agreements.

Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.

Connect the power cord between the product and a grounded AC outlet.

CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.

NOTE: Additional energy savings may be realized by turning off the printer if it will not be used for a longer time.

HP recommends that the machine be located in a room in which no employee has his/her regular work station.

¹ Values are subject to change.

This product generates no appreciable ozone gas (O3).

Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The ENERGY STAR mark will appear on qualified imaging products.

Additional ENERGY STAR qualified imaging product model information is listed at: http://www.hp.com/go/energystar

NOTE: Additional energy savings may be realized by turning off the printer if it will not be used for a longer time.

This product’s optional automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

NOTE: Recycled paper and A4 sized paper can be used for duplexing.

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP is committed to providing environmentally sound products. When you participate in the HP Planet Partners program, we ensure your HP Officejet ink cartridges are recycled properly, processing them to recover plastics and metals for new products and diverting waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you.

NOTE: Go to http://www.hp.com/recycle for complete recycling information and to order postage-paid labels, envelopes, or boxes, for recycling.

Go to http://www.hp.com/recycle for complete recycling information and to order post-paid labels and envelopes or boxes. Follow the instructions below:

Multiple returns (more than one cartridge):

1. Package each HP Officejet ink cartridge in its original box and bag.

2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg (70 lb).

3. Use a single pre-paid shipping label.

OR

1. Use your own suitable box, or request a free bulk collection box from http://www.hp.com/recycle or 1-800-340-2445 (holds up to 31 kg (70 lb) of HP Deskjet ink cartridges).

2. Use a single pre-paid shipping label.

Single returns:

1. Package the HP Officejet ink cartridge in its original bag and box.

2. Place the shipping label on the front of the box.

Shipping:

Use the pre-paid, pre-addressed shipping label contained in the box.

Using the UPS label: Give the package to the UPS driver during your next delivery or pick-up, or take it to an authorized UPS drop-off center. (Requested UPS Ground pickup will be charged normal pick-up rates). Find your local UPS drop-off center by calling 1-800-PICKUPS or visiting http://www.ups.com.

Using the FedEx label: Give the package to either the U.S. Postal Service carrier or FedEx driver during your next pick-up or delivery. (Requested FedEx Ground pickup will be charged normal pick-up rates). Or, drop off packaged ink cartridge(s) at any U.S. Post Office or any FedEx shipping center or store. Find your nearest U.S. Post Office by calling 1-800-ASK-USPS or visiting http://www.usps.com. Find your nearest FedEx shipping center/store by calling 1-800-GOFEDEX or visiting http://www.fedex.com.

For more information, or to order additional labels or boxes for bulk returns, visit http://www.hp.com/recycle or call 1-800-340-2445. Information subject to change without notice.

Residents of Alaska and Hawaii: Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii.

To participate in the HP Planet Partners return and recycling program, follow the directions in the recycling guide (found inside the packaging of your new product supply item) or visit http://www.hp.com/recycle. Select your country/region for information on how to return your HP Officejet printing supplies.

For battery disposal information, see http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

This HP product contains a battery that might require special handling at end-of-life. The battery details are:

California Perchlorate Material Notice: Perchlorate material – special handling may apply. See: http://www.dtsc.ca.gov/hazardouswaste/perchlorate/

This product’s real-time clock battery or coin cell battery may contain perchlorate and may require special handling when recycled or disposed of in California.

For recycling information, you can go to http://www.hp.com/recycle, or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.

For printer recycling information, see http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: http://www.hp.com/recycle.

This product is capable of using recycled papers when the paper meets HP guidelines. This product is suitable for the use of recycled paper according to EN12281:2002.

The symbol indicates do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, go to http://www.hp.com/recycle.

HP is committed to providing customers with information about the chemical substances in products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006). A chemical information report for this product can be found at: http://www.hp.com/go/reach.

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, ink) can be obtained by accessing the HP Web site at http://www.hp.com/go/msds or http://www.hp.com/hpinfo/community/environment/productinfo/safety.

To obtain information about these environmental topics:

• Product environmental profile sheet for this and many related HP products

• HP’s commitment to the environment

• HP’s environmental management system

• HP’s end-of-life product return and recycling program

• Material Safety Data Sheets

Visit http://www.hp.com/go/environment or http://www.hp.com/hpinfo/globalcitizenship/environment.

For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-1212. This regulatory number should not be confused with the marketing name (HP Officejet Pro X451 Series, HP Officejet Pro X551 Series, etc.) or product numbers (CN459A, CN463A, CN596A, CV037A etc.).

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase separation between equipment and receiver.

• Connect equipment to an outlet on a circuit different from that to which the receiver is located.

• Consult your dealer or an experienced radio/TV technician.

NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street Palo Alto, Ca 94304 (650) 857-1501

This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert warden.

(Translation: The device is not intended for use in the direct visual field of a VDU workstation. To avoid disruptive reflections at the VDU workstation, this product must not be placed in the direct field of vision.)

Products bearing the CE marking comply with the following EU Directives:

• Low Voltage Directive 2006/95/EC

• EMC Directive 2004/108/EC

• Ecodesign Directive 2009/125/EC, where applicable

CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.

If this product has wired and/or wireless telecommunications functionality, it also complies with the essential requirements of the following EU Directive:

• R&TTE Directive 1999/5/EC

Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available (in English only) either within the product documentation or at the following website: http://www.hp.com/go/certificates (type the product number in the search field).

The compliance is indicated by conformity markings placed on the product. Please refer to the regulatory label provided on the product.

The telecommunications functionality of this product may be used in the following EU and EFTA countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.

The telephone connector (not available for all products) is intended for connection to analogue telephone networks.

Some countries may have specific obligations or special requirements about the operation of Wireless LAN networks such as indoor use only or restrictions of the channels available. Please make sure that the country settings of the wireless network are correct.

France: For 2.4-GHz Wireless LAN operation of this product, certain restrictions apply: This product may be used indoors for the entire 2400-MHz to 2483.5-MHz frequency band (channels 1 to 13). For outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see http://www.arcep.fr.

The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY

FCC compliance statement-United States:

CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.

In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 in) during normal operation.

Australia statement:

This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission exposure, it is recommended that this device be operated no less than 20 cm from the head, neck, or body.

Canadian statements:

WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner that the potential for human contact is minimized during normal operation.

To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to the antennas should not be less than 20 cm (8 inches).

CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation in the 5.15- to 5.25-GHz frequency range. The FCC/Industry Canada requires this product to be used indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. This memory chip stores a limited set of anonymous information about the usage of the printer, which might include:

• The date when the cartridge was first installed

• The date when the cartridge was last used

• The number of pages printed using the cartridge

• The page coverage

• Frequency of printing

• The printing modes used

• Any printing errors that might have occurred

• The printer model

This information helps HP design future printers. The data collected does not contain information that can be used to identify a customer or user.

HP collects a sampling of these memory chips from returned cartridges via the HP Planet Partners program (www.hp.com/hpinfo/globalcitizenship/environment/recycle/). These chips are studied to improve future printers. HP partners assisting in recycling might also have access to this data.

Any third party possessing the cartridge might have access to this anonymous information. If you prefer not to allow access, you can render the chip inoperable, but the cartridge cannot then be used in an HP printer.

If you are concerned about providing this anonymous information, you can make it inaccessible by turning off the memory chip’s ability to collect the printer’s usage information:

1. On the printer control panel, touch Setup.

2. Select Preferences, and then select Cartridge Chip Information.

3. Touch OK to turn off usage information collection.

NOTE: To re-enable the usage information function, restore the factory defaults.

NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip’s ability to collect the printer’s usage information.

Software and firmware updates and installation instructions for this product are available at http://www.hp.com/go/support. Click Support & Drivers, click the operating system, and then select the download for the product.

Follow these steps when trying to solve a problem with the product:

Step 1: Check that the product power is on

1. Make sure the product is plugged in and turned on.

2. Make sure the power cable is connected to the product and the outlet.

3. Check the power source by connecting the power cable to a different outlet.

4. If the product motors do not rotate, make sure the ink cartridges are installed and that the doors are all closed. The control panel displays messages to indicate these problems.

Step 2: Check the control panel for error messages

The control panel should indicate ready status. If an error message appears, resolve the error.

Step 3: Test print functionality

1. From the control panel Home screen, press (X451 Series) or touch (X551 Series) the Setup button.

2. Open the Print Reports menu, and select the Printer Status Report to print the report.

3. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product. NOTE: Make sure the paper in the tray meets specifications for this product.

Step 4: Try sending a print job from a computer

1. Use a word-processing program to send a print job to the product.

2. If the job does not print, make sure you selected the correct printer driver.

3. Uninstall and then reinstall the product software.

Step 5: Test the Plug and Print USB Drive printing functionality (X551 Series)

1. Load a .PDF document or .JPEG photo onto a USB flash drive, and insert it in the slot on the front or the back of the product.

2. The USB Print menu opens. Try printing the document or photo.

3. If no documents are listed, try a different type of USB flash drive.

Several factors affect the time it takes to print a job:

• The software program that you are using and its settings

• The use of special paper (such as heavy paper and custom-size paper)

• Product processing and download time

• The complexity and size of graphics

• The speed of the computer you are using

• The USB or network connection

• Whether the product is printing in color or in monochrome

• The type of USB drive, if you are using one

CAUTION: Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. The procedure then automatically restarts the product.

1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button.

2. Scroll to and press or touch the Tools menu button.

3. Scroll to and press or touch the Restore Factory Defaults button, and then touch the OK button.

The product automatically restarts.

If the product does not pick up paper from the tray, try these solutions:

1. Open the product and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for your job.

3. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray.

4. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually through Tray 1, the multi-purpose tray on the left side of the product. Load paper, and continue.

If the product picks up multiple sheets of paper from the tray, try these solutions:

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specifications for this product.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. Make sure all paper in the tray is the same type and size.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return less paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray.

To reduce the number of paper jams, try these solutions:

1. Use only paper that meets HP specifications for this product. Light-weight, short grain paper is not recommended for use in this product.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the product.

7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multi-purpose tray on the left side of the printer, and then feed sheets manually one at a time.

Jams can occur in these locations:

1: Output bin

2: Left door

3: Optional Tray 3 and left jam-access door

4: Tray 1

5: Tray 2

Note: Traces of ink might remain in the product after a jam and leave marks on the printed pages. This problem typically resolves itself after a few sheets have been printed.

1. If the jammed sheet is visible and easily accessible in Tray 1, pull it from Tray 1. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing.

2. The jammed sheet may also be accessible by removing Tray 2 and removing the jammed sheet by pulling it to the right and then out of the product.

3. If the jammed sheet is not visible or easily accessible in Tray 1, open the left door to access the jammed sheet.

4. If the paper is still not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

5. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.

6. Lift the green tab to place the platen back into its operating position.

7. Reinstall the duplexer.

8. Close the left door.

1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray.

2. Remove the jammed sheet by pulling it to the right and then out of the product.

3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

1. Open Tray 3.

2. Remove the jammed sheet by pulling it to the right and then out of the product.

3. If the jam cannot be cleared at the tray, try clearing the jam from the Tray 3 left door.

4. Close Tray 3. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only.

1. Open the left door.

2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments.

3. Close the left door.

1. Look for jammed paper in the output bin area.

2. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before resuming printing.

3. Open and then close the left door to clear the message.

1. Open the left door.

2. If you can see the trailing edge of the sheet, remove the sheet from the product.

3. If the paper is not visible or accessible, remove the duplexer by pulling it out with both hands. Set the duplexer aside, upright, on a piece of paper to prevent ink spills. CAUTION: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes.

4. Lower the platen by pressing down on the green tab. This will cause the product to try to feed the sheet through the print zone. You may need to gently pull on the sheet if it does not feed. Remove the sheet.

5. Lift the green tab to place the platen back into its operating position.

6. Reinstall the duplexer.

7. Close the left door.

You can prevent most print-quality problems by following these guidelines:

• Use the correct paper type setting in the printer driver

• Adjust color

• Use paper that meets HP specifications

• Check the ink cartridges

• Clean ink smears

• Clean the printhead

• Use the printer driver that best meets your printing needs

Check the paper type setting if you are having any of the following problems:

• Ink is smearing on the printed pages.

• Repeated marks occur on the printed pages.

• Printed pages are curled.

• Printed pages have small unprinted areas.

1. From a software program that has the Print feature available, click on the File menu, and then click Print.

2. Select the product, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand each category of paper types until you find the paper type that you are using.

7. Select the option for the type of paper you are using, and click the OK button.

1. On the File menu in the software program, click the Print option.

2. Select a size from the Paper Size drop-down list.

3. Open the Paper/Quality menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Manage color by changing the settings on the Color (Windows) and Color Options tab (Mac) in the printer driver.

1. On the File menu in the software program, click Print.

2. Click Properties or Preferences (Windows).

3. Click the Color tab (Windows) or Color Options tab (Mac) and uncheck HP EasyColor.

4. Select a color theme from the Color Themes (Windows) or RGB Color (Mac) drop-down list:

• Default (sRGB): Sets the product to print RGB data in raw device mode. Manage color in the software program or operating system.

• Vivid: Increases color saturation in the midtones. Use for business graphics.

• Photo: Interprets RGB color as if printed as a photograph using a digital mini lab. Renders deeper, more saturated colors. Use for printing photos.

• Photo (Adobe RGB 1998): Use for printing digital photos that use the AdobeRGB color space. Turn off color management in the software program.

• None: No color theme is used.

1. On the File menu in the software program, click the Print item.

2. Click Properties or Preferences (Windows).

3. Click the Color tab (Windows) or Color Options tab (Mac).

4. Clear the HP EasyColor check box.

5. Click the Ink Settings button (Windows) or expand the Advanced menu (Mac), and then use the slider to make the following adjustments:

• Dry Time

• Saturation

• Black Ink Spread

NOTE: Changing color settings manually can impact output. HP recommends that only color graphics experts change these settings.

6. Click OK to save your adjustments and close the window, or click Reset to return the settings to the factory defaults (Windows).

1. Follow steps 1-4 in “How do I change advanced color options”.

2. Click the Print in Grayscale option (Windows) or Print Color as Gray (Mac) to print a color document in black and shades of gray. Use this option for photocopying, faxing, printing drafts, or saving color ink.

3. Click the OK button (Windows) or proceed to print (Mac).

Use different paper if you are having any of the following problems:

• The printing is too light or seems faded in areas.

• Specks of ink are on the printed pages.

• Ink is smearing on the printed pages.

• Printed characters seem misformed.

• Printed pages are curled.

Always use a paper type and weight that this product supports. Follow these guidelines:

• Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

• Use paper that has not been previously printed on.

• Use paper that is designed for use in inkjet printers.

• Use paper that is not too rough. Smoother paper generally results in better print quality.

NOTE: HP highly recommends using papers with the ColorLok® logo for this product. For details, go to http://www.hp.com/go/printpermanence.

Check the ink cartridges by printing a status report, and replace them if necessary, if you are having any of the following problems:

• Printed pages have small unprinted areas.

• Printed pages have streaks or bands.

NOTE: If you are using a draft print setting, the printing might appear light.

If you need to replace an ink cartridge, look on the cartridge or print the Supplies Status Page to find the correct genuine HP ink cartridge part number.

Hewlett-Packard Company cannot recommend the use of non-HP supplies, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. If you are using a refilled or remanufactured ink cartridge and are not satisfied with the print quality, replace the cartridge with a genuine HP cartridge.

NOTE: If you replace a non-HP ink cartridge with a genuine HP ink cartridge, the printhead may still contain non-HP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP ink cartridge.

1. On the product control panel, press (X451 Series) or touch (X551 Series) the Setup button.

2. Press or touch the Print Reports menu item.

3. Press or touch the Print Quality Report item to print it.

4. Follow the instructions on the page that prints.

The page contains four bands of color (Black, Cyan, Magenta, Yellow), divided into groups. Examining each group helps isolate the problem to a particular ink color.

• If dots or streaks appear in one or more groups, clean the printhead. If this does not solve the problem, contact HP.

• If streaks appear in multiple color bands, see if the problem still persists by performing an additional print head cleaning, and then contact HP. A component other than the ink cartridge is probably causing the problem.

1. Remove the ink cartridge from the product, and verify that there is no debris in the cartridge path.

2. Examine the metal connector of the ink cartridge.

CAUTION: Do not touch the metal connector on the edge of the cartridge. Fingerprints on the metal connector can cause print-quality problems.

3. If you see any scratches, or other damage on the metal connector, replace the ink cartridge.

4. If the metal connector does not appear to be damaged, push the cartridge gently back into its slot until it locks in place. Print a few pages to see if the problem has resolved.

Print a cleaning page if you have specks of ink, smeared ink, or repeated marks on printed pages.

Use the following procedure:

1. Load plain letter or A4 paper when prompted.

2. From the control panel, press (X451 Series) or touch (X551 Series) the Setup button.

3. Press or touch the Tools menu button.

4. Press or touch the Clean Ink Smear menu button.

5. Press or touch the OK button to begin the cleaning process.

A page feeds through the product slowly. Retain this page for further print quality evaluation.

Printhead cleaning can help fix many print quality problems.

Use the following procedure:

1. Load plain letter or A4 paper.

2. From the control panel, press (X451 Series) or touch (X551 Series) the Setup button.

3. Press or touch the Tools menu button.

4. Press or touch the Clean Printhead menu button.

5. Press or touch the OK button to begin the cleaning process.

A page feeds through the product slowly. Retain this page for further print quality evaluation.

6. Follow the steps on the control panel.

You might need to use a different printer driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Here’s a comparison of available drivers:

Download additional printer drivers from this Web site: http://www.hp.com/go/support.

Try the following solutions:

1. Make sure the product is turned on and the control panel indicates it is ready.

◦ If not ready, turn the product off and then on again.

◦ If ready, try sending the job again.

2. If the control panel indicates an error, resolve the error. Try printing a test page. If it prints, the issue might be communication between the product and computer.

3. Check cable connections.

◦ For network connections: Check the light next to the network port (green if active). Ensure you are using a network cable, not a phone cord. Make sure the router, hub, or switch is on and working.

4. Install the HP software from the CD. Generic drivers can cause delays.

5. Check the printer port settings on your computer:

◦ Right-click the printer, click Properties, open the Ports tab.

◦ Network cable: Ensure the printer name listed matches the name on the configuration page.

◦ USB cable & wireless: Ensure “Virtual printer port for USB” is checked.

6. Temporarily disable any personal firewall software to see if it’s blocking communication.

7. If connected wirelessly, low signal quality or interference might be delaying print jobs.

Try the following solutions:

1. Make sure the computer meets the minimum specifications for this product. Find specifications at http://www.hp.com/go/support.

2. Ensure the paper type setting in the driver is correct for the paper being used.

3. If connected wirelessly, low signal quality or interference might be delaying print jobs.

1. You might be using an unsupported USB storage device or file system. Use a standard USB device with FAT12, FAT16, or FAT32 file systems.

2. If another menu is open, close it and reinsert the USB device.

3. The USB device might have multiple partitions (common with manufacturer-installed software). Reformat the device to remove partitions or use a different USB device.

4. The USB device might require more power:

a. Remove the USB device.

b. Turn the product off and then on.

c. Use a USB device with its own power supply or one requiring less power.

5. The USB device might be malfunctioning:

a. Remove the USB device.

b. Turn the product off and then on.

c. Try printing from another USB storage device.

1. Make sure paper is in the tray.

2. Check the control panel for messages. If paper is jammed, clear the jam.

1. You might be trying to print an unsupported file type. The product supports .PDF, .PNG, and .JPEG file types.

2. You might have too many files in a single folder. Reduce the number of files by moving them to subfolders.

3. The file name might use a character set the product does not support. Rename the files using ASCII characters.

If connected directly to a computer, check the USB cable:

• Verify the cable is connected to both the computer and the product.

• Verify the cable is not longer than 5 m (16.4 ft). Try a shorter cable.

• Verify the cable works by connecting it with another product. Replace if necessary.

Check the following items. Before beginning, print a configuration page and locate the product’s IP address.

Poor physical connection:

1. Verify the product is attached to the correct ethernet port with the proper cable.

2. Verify cable connections are secure.

3. Look at the ethernet port on the back of the product; verify the amber activity light and green link-status light are active.

4. Try a different cable or port on the network router, switch, or hub.

The computer is using the incorrect IP address for the product:

1. On the computer, open printer properties and click the Ports tab. Verify the current IP address is selected.

2. If using an HP standard TCP/IP port, check “Always print to this printer, even if its IP address changes.”

3. If using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4. If the IP address is correct, delete the printer entry and add it again.

The computer is unable to communicate with the product:

1. Test communication by pinging the product:

a. Open a command prompt (Windows: Start > Run > type cmd).

b. Type `ping [IP address of product]`.

c. If it shows round-trip times, the network and device are working.

2. If the ping fails, verify routers, hubs, switches are on and network settings for product and computer are configured for the same network.

The product is using incorrect link and duplex settings for the network:

HP recommends leaving this setting in automatic mode. If changed, you must also change settings for your network.

New software programs might be causing compatibility problems:

Verify new software is correctly installed and uses the correct printer driver.

The computer or workstation might be set up incorrectly:

1. Check network drivers, printer drivers, and network redirection.

2. Verify the operating system is configured correctly.

The product is disabled, or other network settings are incorrect:

1. Review the configuration page to check the network protocol status. Enable if necessary.

2. Reconfigure network settings if necessary.

• Ensure the product and wireless router are on and have power. Check the wireless radio in the product is turned on.

• Verify the service set identifier (SSID) is correct. Print a configuration page to check. Rerun wireless setup if unsure.

• For secured networks, verify security information is correct. Rerun wireless setup if incorrect.

• If the wireless network works, try accessing other computers on it. If it has Internet access, try connecting to the Internet via another wireless connection.

• Ensure the encryption method (AES or TKIP for WPA) is the same for the product and the wireless access point.

• Ensure the product is within range (typically 30 m / 100 ft) of the wireless access point.

• Ensure obstacles (large metal objects, walls/columns with metal/concrete) do not block the signal between the access point and product.

• Locate the product away from devices that might interfere (motors, cordless phones, security cameras, other wireless networks, Bluetooth devices).

• Ensure the printer driver is installed on the computer.

• Ensure you have selected the correct printer port.

• Ensure the computer and product connect to the same wireless network.

1. Touch the Setup button.

2. Touch the Wireless Setup menu.

3. Touch the Turn Wireless On/Off button.

4. Touch the On button.

1. Make sure the product is turned on and in the ready state.

2. Make sure you are connecting to the correct wireless network.

3. Verify the wireless network is working:

a. On the control panel, touch Setup, then touch the Network menu item.

b. Select Print Wireless Network Test to test the network and print a report.

4. Make sure the correct port or product is selected:

a. For printers installed *without* the fully-featured installer:

1. Right-click the printer name on your computer, click Properties, open the Ports tab.

2. Ensure the box next to “Virtual printer port for USB” is checked.

b. If installed using the CD or downloaded fully-featured installer:

i. Click Start > All Programs > HP > [Your Product].

ii. Click Update IP Address utility to view/change the product IP address.

5. Make sure your computer is working correctly. Restart if necessary.

1. Update the firewall with the most recent update from the manufacturer.

2. If programs request firewall access during installation or printing, allow them to run.

3. Temporarily turn off the firewall, install the wireless product, then re-enable the firewall after installation.

Ensure the router/product connects to the same network as your computer.

1. From the control panel, touch Setup, then touch Print Reports.

2. Select Network Configuration Page to print it.

3. Compare the SSID on the report to the SSID in your computer’s printer configuration.

4. If SSIDs differ, they are not on the same network. Reconfigure the wireless setup for your product.

1. Ensure other computers are within wireless range (typically 30 m / 100 ft) and no obstacles block the signal.

2. Ensure the product is turned on and ready.

3. Turn off any third-party firewalls on the computer.

4. Verify the wireless network is working:

a. On the product control panel, touch Setup, then touch Network.

b. Touch Print Wireless Test Report to test the network and print results.

5. Make sure the correct port or product is selected (see steps in “What should I do if the product does not print after wireless configuration completes?”).

6. Make sure the computer is working correctly. Restart if necessary.

Typically, you cannot connect to a VPN and other networks (like your wireless printer’s network) at the same time.

• Make sure the wireless router is turned on and has power.

• The network might be hidden. You can still connect to a hidden network, but you will need to know the SSID.

1. Verify if the network has lost communication by trying to connect other devices.

2. Test network communication by pinging the network:

a. Open a command prompt (Windows: Start > Run > type cmd).

b. Type `ping [SSID of your network]`.

c. If it shows round-trip times, the network is working.

3. Ensure the router/product connects to the same network as your computer:

a. From the control panel, touch Setup, then touch Print Reports.

b. Touch Network Configuration Page to print it.

c. Compare the SSID on the report to the SSID in your computer’s printer configuration.

d. If SSIDs differ, devices are not on the same network. Reconfigure the wireless setup for your product.

The printer driver is not listed in the Print & Fax list:

1. Ensure the product .GZ file is in Library/Printers/PPDs/Contents/Resources. Reinstall software if necessary.

2. If the GZ file is present, the PPD file might be corrupt. Delete the file and reinstall software.

The product name does not appear in the product list in the Print & Fax list:

1. Ensure cables are connected correctly and the product is on.

2. Print a configuration page to check the product name; verify it matches the name in Print & Fax list.

3. Replace the USB or ethernet cable with a high-quality cable.

The printer driver does not automatically set up the selected product in the Print & Fax list:

1. Ensure cables are connected correctly and the product is on.

2. Ensure the product .GZ file is in Library/Printers/PPDs/Contents/Resources. Reinstall software if necessary.

3. If the GZ file is present, the PPD file might be corrupt. Delete the file and reinstall software.

4. Replace the USB or ethernet cable with a high-quality cable.

A print job was not sent to the product that you wanted:

1. Open the print queue and restart the print job.

2. Another product with a similar name might have received the job. Print a configuration page and verify the name matches the product name in the Print & Fax list.

When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected:

Software Troubleshooting: Ensure your Mac OS is X 10.6 or later.

Hardware Troubleshooting:

1. Ensure the product is turned on.

2. Ensure the USB cable is connected correctly.

3. Ensure you are using the appropriate high-speed USB cable.

4. Check for too many USB devices drawing power. Disconnect devices, connect cable directly to computer’s USB port.

5. Check for more than two non-powered USB hubs connected in a row. Disconnect devices, connect cable directly to computer’s USB port. NOTE: The iMac keyboard is a non-powered USB hub.

You are using a generic printer driver when using a USB connection:

If you connected the USB cable before installing software, you might be using a generic driver.

1. Delete the generic printer driver.

2. Reinstall software from the product CD. Do not connect the USB cable until prompted.

3. If multiple printers are installed, select the correct printer in the Format For drop-down menu in the Print dialog box.

• Order supplies and paper: http://www.hp.com/go/suresupply

• Order genuine HP parts or accessories: http://www.hp.com/buy/parts

• Order through service or support providers: Contact an HP-authorized service or support provider.

NOTE: For information about the yield for the cartridges, see http://www.hp.com/go/pageyield. Actual yield depends on specific use.

Some ink cartridges may not be available in all regions.