HP OFFICEJET 6220 EPRINTER (01) PDF MANUAL

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock:

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see Solve a problem.

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system’s accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action.

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach.

Power usage is reduced while in Sleep mode. The printer goes into low-power mode after 5 minutes of inactivity by default. To change the time to Sleep mode:

1. Open the embedded web server (EWS).

2. Click the Settings tab.

3. In the Power Management section, click Energy Save Mode and select the desired option.

4. Click Apply.

NOTE: The printer’s Sleep Mode and Auto-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.

Auto-Off is automatically enabled by default when you turn on the printer. When Auto-Off is enabled, the printer will automatically turn off after 2 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. For printer models with wireless or Ethernet network capability, Auto-Off is automatically disabled when the printer establishes a wireless or Ethernet network connection. Even when Auto-Off is disabled, the printer enters Sleep mode after 5 minutes of inactivity to help reduce energy use. To change Auto-Off settings:

1. Open the embedded web server (EWS).

2. Click the Settings tab.

3. In the Power Management section, click Auto Off and select the desired option.

4. Click Apply.

CAUTION: Always turn the printer off properly, using either Auto-Off or (the Power button). If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges and print quality issues.

NOTE: The printer’s Sleep Mode and Auto-Off features are temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.

To optimize printing supplies such as ink and paper, try the following:

• Recycle used original HP ink cartridges through HP Planet Partners.

• Optimize paper usage by printing on both sides of the paper.

• Save ink and paper when printing web content with HP Smart Print.

• Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.

• Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

Feature	Description
1	Ink cartridge access door
2	Control panel
3	Output tray extender
4	Paper-width guides
5	Input tray
6	Output tray
7	Power button

Feature	Description
1	Printhead
2	Ink cartridges

NOTE: Ink cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing.

Feature	Description
1	Universal serial bus (USB) port
2	Ethernet network port
3	Power input

Label	Name and Description
Power button	Turns the printer on or off. It is dimmed when the printer is in sleep mode.
Paper Size Selection button and lights	Use the (Paper Size Selection ) button to select the paper size you have loaded in the input tray. Each time you press the button, the light will move downwards to the next light, selecting the paper size corresponding with the light. At the bottom light, pressing the button selects the top light and its corresponding paper size. Paper sizes listed on the printer control panel include 8.5 x 11 in/A4, 8.5 x14 in, or 4 x6 in/L/10 x 15 cm.
Ink cartridge lights	Provide information about the printhead and ink cartridges, such as the status of estimated ink levels and problems with the cartridges or printhead.
HP ePrint button and light	Turns HP ePrint on or off, and indicates the connection to Web Services, including HP ePrint.
Wireless button and light	Turns the wireless feature on or off and indicates the status of the printer’s wireless connection.
HP wireless direct button and light	Turns HP wireless direct on or off.
Information button	Prints an information page focused on connectivity and Web Services, information, and help. This button can also be used along with other buttons to print more detailed information about specific functions in the printer.
Resume button and light	Resumes a job after a disruption (for example, after loading paper or clearing a paper jam).
Cancel button	Cancels a print job or maintenance procedure that is in progress.

Power button

Light description/Light pattern	Explanation and recommended action
All lights are off.	The printer is off. — Connect the power cable. — Press the (Power) button.
The Power light is on.	The printer is ready. No action is required.
The Power light blinks.	The printer is turning on or off, or is processing a print job. — No action is required. The printer is pausing for the ink to dry. — Wait for the ink to dry.

One of the following problems might have occurred:

1. Print media is jammed in the printer.

◦ Locate and clear the jam.

◦ Press the (Resume) button to continue printing.

2. The printer carriage has stalled.

◦ Open the ink cartridge access door and remove any obstructions (such as jammed paper).

◦ Press the (Resume) button to continue printing.

◦ If the error persists, turn the printer off, and then on again.

To cancel the print job, press the (Cancel) button.

One of the following problems might have occurred:

1. The printer is out of paper.

◦ Load paper and press the (Resume) button to continue printing.

2. There is a paper mismatch.

Either load paper that matches the paper settings of the printer or change the paper settings through one of the following ways:

◦ Press the (Paper Size Selection) button on the printer to select the desired paper size.

◦ Change the setting in the HP print driver or in the embedded web server.

Press the (Resume) button to continue printing.

A door or cover is not closed completely.

— Make sure all doors and covers are completely closed.

To cancel the print job, press the (Cancel) button.

The printhead is missing or faulty.

— Turn off the printer, and then turn it on again.

— If the error persists, contact HP support for service or replacement.

One or more of the ink cartridges need attention or are faulty, incorrect, missing, damaged, or incompatible.

— Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and re-insert the ink cartridge a few times if necessary.

— If the error persists, replace the indicated ink cartridge.

For more information, you can also refer to the help message in the HP printer software.

One or more of the ink cartridges are low on ink.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

One of the following might occur. Refer to the help message in the HP printer software for more information.

1. One or more of the ink cartridges are very low on ink.

Press the (Resume) button to continue using the existing cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

2. One or more of the ink cartridges are counterfeit or not new.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

3. A supply secure upgrade is detected.

Press the (Resume) button to upgrade the printer supply. If the Resume light turns off and one or more of the ink cartridge lights blink after the upgrade, the upgrade was not successful.

A non-recoverable error has occurred. Unplug the power cord, and then plug the power cord back in, and try printing.

One of the following problems might have occurred:

1. HP ePrint has not been set up.

◦ To set up HP ePrint, press the (HP ePrint) button, and then follow the instructions on the information page that prints.

2. HP ePrint has been set up but has been turned off.

◦ To turn on HP ePrint, press the (HP ePrint ) button.

◦ NOTE: HP ePrint might have been disabled in the EWS.

3. HP ePrint has been set up but has been turned off because the printer has not been updated.

◦ If a mandatory update for the printer is available but has not been installed, HP ePrint is turned off.

◦ To update the printer, press the (HP ePrint) button and the (Information) button together, and then follow the instructions on the page that prints.

4. HP ePrint has been disabled by the IT administrator.

◦ For more information, press the (HP ePrint) button and the (Information) button together, and then follow the instructions on the page that prints; or contact the IT administrator or the person who set up the printer.

Press the (HP ePrint) button and the (Information) button together. The printer prints an information page that includes the email address you will use for printing documents using HP ePrint, or a diagnostics page that includes information on how to resolve issues relating to HP ePrint.

Press and hold the (HP ePrint) button. The HP ePrint light will be turned off.

HP ePrint is turned on, but the printer is not connected to the Web Services server. For more information, press the (HP ePrint) button and the (Information) button together, and then follow the instructions on the page that prints.

The wireless capability of the printer is turned off.

The wireless capability of the printer is turned on and the printer is not connected to a network, or is attempting to connect.

The wireless capability of the printer is turned on and the printer is connected to a network.

The HP wireless direct capability of the printer is turned off.

The HP wireless direct capability of the printer is turning on or off.

The HP wireless direct capability of the printer is turned on.

Press the (HP wireless direct) button and the (Information) button together. The printer prints the HP Wireless Direct Guide. The guide provides step-by-step instructions to use HP wireless direct. It includes the HP wireless direct network name and password along with instructions on how to connect mobile devices, how to print the page again, and how to customize the HP wireless direct settings.

The Paper Size Selection light that is on indicates the paper size currently set for the printer (e.g., 8.5×11/A4, 8.5×14, 4×6/L/10x15cm). If you have loaded a different paper size, set the paper size in the printer to match. For better printing experience, be sure to load paper that matches the paper settings of the printer.

This occurs when you pull out the input tray. The blinking Paper Size Selection light indicates the paper size currently set for the printer.

— If you have loaded a different standard paper size, choose the appropriate paper size by pressing the button until the light matches the loaded paper size.

— Once you are done checking paper or loading the correct paper, close the tray properly. The light will stop blinking and become solid. If you have loaded a different paper size, set the paper size in the printer to match.

— If you press the button once when the light is blinking, blinking will also stop and the light will become solid.

This occurs when the paper size currently set for the printer is not one of the sizes listed on the printer control panel; that is, it is not represented by any of the Paper Size Selection lights (e.g., a custom size or envelope size set via EWS or software). You can still print, but be sure to load paper that matches the paper settings of the printer.

This occurs if you pull out the input tray when the paper size currently set for the printer is not listed on the printer control panel.

— If you have loaded a different standard paper size, choose the appropriate paper size by pressing the button until the light matches the loaded paper size.

— Once you are done checking paper or loading the correct paper, close the tray properly. The lights will stop blinking and turn off.

— If you have loaded a different paper size (not one of the standard options), set the paper size in the printer to match (via EWS or software).

— If you press the button once when the lights are blinking, blinking will also stop and the lights will turn off.

— If you press the button again after the lights turn off, the top light will turn on and the corresponding paper size will be selected.

This occurs when you select the printer from your mobile device and the device gets connected to the printer.

— After the connection is made, the lights will blink in sequence for about 10 seconds and revert to the state before the connection was made.

— If you press the button once when the lights are blinking, blinking will stop and the lights will revert to the previous state.

— If you press the button again, the next light will turn on and the corresponding paper size will be selected.

• HP Premium Plus Photo Paper: HP’s highest-quality photo paper, instant-dry, available in various sizes and glossy or soft gloss finishes.

• HP Advanced Photo Paper: Thick, instant-dry paper resistant to water, smears, fingerprints, and humidity. Available in various sizes and glossy or soft-gloss (satin matte) finishes.

• HP Everyday Photo Paper: Affordable, quick-drying paper for casual photo printing. Available in glossy finish and various sizes.

• HP Photo Value Packs: Bundles of original HP ink cartridges and HP Advanced Photo Paper.

• HP Premium Presentation Paper 120g Matte: Heavy, two-sided matte paper for presentations, proposals, reports, and newsletters.

• HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy: Glossy-coated on both sides for report covers, special presentations, brochures, mailers, and calendars.

• HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt: Matte-coated on both sides for similar applications as the glossy version.

All papers listed for everyday printing feature ColorLok Technology.

• HP Bright White Inkjet Paper: Delivers high-contrast colors and sharp text. Opaque for two-sided color use, ideal for newsletters, reports, and flyers.

• HP Printing Paper: High-quality multifunction paper that feels more substantial than standard paper. Acid-free.

• HP Office Paper: High-quality multifunction paper suitable for copies, drafts, memos, and other everyday documents. Acid-free.

• HP Office Recycled Paper: High-quality multifunction paper made with 30% recycled fiber.

HP recommends plain papers with the ColorLok logo for printing and copying everyday documents for crisp, vivid color, bolder blacks and faster drying.

To order HP papers and other supplies, go to the HP website. Ordering online might not be supported in all countries/regions, but information on ordering by phone or finding local stores is often available. Check the HP supplies purchase page for your country.

For the best results, observe the following guidelines:

• Load only one type of paper at a time into a tray.

• When loading the tray, make sure the paper is loaded correctly.

• Do not overload the tray.

• To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray:

— Multipart forms

— Media that is damaged, curled, or wrinkled

— Media with cutouts or perforations

— Media that is heavily textured, embossed, or does not accept ink well

— Media that is too lightweight or stretches easily

— Media that contains staples or clips

1. Lift the output tray.

2. Pull out the input tray to extend it.

NOTE: To load legal-size paper, slide the grey latch (on the front left of the input tray ) to the right, and lower the front of the tray.

3. When you pull out the input tray, one or all the Paper Size Selection lights will blink.

If you are loading a different sized paper, change the paper size for the printer.

4. Slide the paper-width guides out as far as possible.

5. Insert the paper print-side down in the center of the tray.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

6. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray.

7. Pull out the output tray extension.

NOTE: Do not load paper while the printer is printing.

1. Lift the output tray.

2. Pull out the input tray to extend it.

3. When you pull out the input tray, one or all the Paper Size Selection lights will blink.

NOTE: Envelope sizes likely do not match one of the paper sizes listed on the control panel, and should be set in the EWS or printer software.

4. Insert the envelopes print-side down and according to the graphic (typically flap on the left and facing up).

Make sure the stack of envelopes does not exceed the line marking in the tray.

5. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then close the tray.

6. Pull out the output tray extension.

NOTE: Do not load envelopes while the printer is printing.

1. Lift the output tray.

2. Pull out the input tray to extend it.

3. When you pull out the input tray, one or all the Paper Size Selection lights will blink.

If you are loading a different sized paper, change the paper size for the printer.

4. Insert the paper print-side down in the center of the tray.

Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close the tray.

6. Pull out the output tray extension.

NOTE: Do not load paper while the printer is printing.

By default, if the printer is connected to a network and HP Web Services has been enabled, the printer automatically checks for updates. To manually update the printer using the embedded web server (EWS):

1. Open the embedded web server (EWS).

2. Click the Tools tab.

3. Under Printer Updates, click Firmware Updates, and then follow the on-screen instructions.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

You can also update via the control panel if prompted (e.g., if HP ePrint is disabled due to a needed update) by pressing the (HP ePrint) and (Information) buttons together and following the instructions.

After installing the HP printer software, depending on your operating system, do one of the following:

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer’s name.

Turn the printer off by pressing the (Power) button located on the front left side of the printer. The power light flashes while the printer shuts down. Wait until the power light turns off before unplugging the power cord or turning off a power strip.

CAUTION: If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the ink cartridges and print quality.

CAUTION: Never turn off the printer when ink cartridges are missing. HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining ink cartridges, or damage to the ink system.

1. Load paper in the tray.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box (might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences).

5. Select the appropriate options:

• On the Layout tab, select Portrait or Landscape orientation.

• On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list, and the print quality in the Quality Settings area. Select Black & White in the Color area for black and white printing.

• Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the Paper Size drop-down list.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

6. Click OK to close the Properties dialog box.

7. Click Print or OK to begin printing.

1. Load paper in the tray.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Specify the page properties. If you do not see options on the Print dialog, click Show Details.

• Choose the paper size.

NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the paper size on the printer control panel to match.

• Select the orientation.

• Enter the scaling percentage if needed.

5. Click Print.

1. Load the appropriate brochure paper in the tray.

2. On the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected.

4. To change settings, click the button that opens the Properties dialog box.

5. Select the appropriate options:

• On the Layout tab, select Portrait or Landscape orientation.

• On the Paper/Quality tab, select the appropriate brochure paper type from the Media drop-down list, and select the desired print quality. Select Black & White for black and white printing.

• Click the Advanced button, select the appropriate paper size from the Paper Size drop-down list.

NOTE: Ensure loaded paper matches the selected Paper Size and the printer control panel setting.

6. Click OK.

7. Click Print or OK to begin printing.

1. Load the appropriate brochure paper in the tray.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu.

If you do not see options on the Print dialog, click Show Details.

4. Select a paper size from the pop-up menu.

NOTE: Ensure loaded paper matches the selected Paper Size and the printer control panel setting.

5. Click Paper Type/Quality from the pop-up menu, and then select the following settings:

• Paper Type: The appropriate brochure paper type

• Quality: Normal or Best

6. Select any other print settings that you want, and then click Print to begin printing.

Avoid envelopes with the following characteristics:

• Very slick finish

• Self-stick adhesives, clasps, or windows

• Thick, irregular, or curled edges

• Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

1. Load envelopes in the tray.

2. On the File menu in your software, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

5. Select the appropriate options:

• On the Layout tab, select Portrait or Landscape orientation.

• On the Paper/Quality tab, select the appropriate envelope type from the Media drop-down list and the print quality.

• Click the Advanced button, select the appropriate envelope size from the Paper Size drop-down list.

NOTE: Ensure you load the correct envelope size and set the paper size on the printer control panel (or EWS) to match.

6. Click OK, and then click Print or OK in the Print dialog box.

1. Load envelopes print-side down in the tray.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Set the print options. If you do not see options on the Print dialog, click Show Details.

a. Select the appropriate envelope size from the Paper Size pop-up menu.

NOTE: Ensure you have loaded the correct envelope size and set the paper size on the printer control panel (or EWS) to match.

b. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper (or the appropriate envelope type if available).

5. Click Print.

Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing.

1. Load photo paper in the tray.

2. From your software, select Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

5. Select the appropriate options:

• On the Layout tab, select Portrait or Landscape orientation.

• On the Paper/Quality tab, select the appropriate photo paper type from the Media drop-down list and the desired print quality.

• Click the Advanced button, select the appropriate paper size from the Paper Size drop-down list.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting.

NOTE: For maximum dpi resolution, go to Paper/Quality tab, select Photo Paper from the Media drop-down list, and then click the Advanced button and select Yes from the Print in Max DPI drop-down list. If you want to print max DPI in grayscale, select High Quality Grayscale from the Print in Grayscale drop-down list.

6. Click OK to return to the Properties dialog box.

7. Click OK, and then click Print or OK in the Print dialog box.

NOTE: After the printing is finished, remove unused photo paper from the input tray. Store the photo paper so it does not start to curl.

1. Load photo paper in the tray.

2. From the File menu in your software, choose Print.

3. Make sure your printer is selected.

4. Set the print options. If you do not see options on the Print dialog, click Show Details.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting.

b. Select an Orientation.

c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

• Paper Type: The appropriate photo paper type

• Quality: Best or Maximum dpi

• Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option (Off or Basic).

5. Select any other print settings you want, and then click Print.

1. Depending on your operating system, open the Print server properties:

• Windows 8.1/8: Charms bar > Settings > Control Panel > View devices and printers. Click the printer name > Print server properties.

• Windows 7: Start menu > Devices and Printers. Select the printer name > Print server properties.

• Windows Vista: Start menu > Control Panel > Printers. Right-click empty area > Server Properties.

• Windows XP: Start menu > Control Panel > Printers and Faxes. File menu > Server Properties.

2. Select the Create a new form check box.

3. Enter the name of the custom size paper.

4. Enter the dimensions of the custom size in the Form description (measurements) section.

5. Click Save Form, and then click Close.

NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server Properties.

1. Load the appropriate paper in the tray.

2. From the File menu in your software application, click Print.

3. Make sure your printer is selected.

4. Click the button that opens the Properties dialog box.

5. On the Layout tab or Paper/Quality tab, click the Advanced button.

6. In the Paper/Output area, select the custom size from the Paper Size drop-down list.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting (if applicable).

7. Select any other print settings that you want, and then click OK.

8. Click Print or OK to begin printing.

1. Open the Page Setup or Print dialog:

• From the File menu in your software application, click Page Setup, and make sure your printer is selected in Format For.

• Or, from the File menu, click Print, and make sure your printer is selected.

2. Select Manage Custom Sizes in the Paper Size pop-up menu.

NOTE: If you do not see these options in the Print dialog, click the disclosure triangle next to the Printer pop-up menu or click Show Details.

3. Click the + on the left side of the screen, double-click Untitled, and type a name for the new custom size.

4. In the Width and Height boxes, type the dimensions, and then set the margins, if you want to customize them.

5. Click OK.

Before you can print on custom-size paper, you must set up the custom size.

1. Load the appropriate paper in the tray.

2. From the File menu in your software application, click Print.

3. Make sure the printer you want to use is selected in the Format For pop-up menu (if applicable) or Printer pop-up menu.

If you do not see options on the Print dialog, click Show Details.

4. Select your custom paper size from the Paper Size pop-up menu.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting (if applicable).

5. Click Paper Handling from the pop-up menu.

6. Under Destination Paper Size, click Scale to fit paper size (if necessary).

7. Select any other print settings that you want, and then click Print to begin printing.

The printer supports automatic two-sided printing.

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

4. Select the appropriate options:

• On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip on Short Edge from the Print on Both Sides drop-down list.

• On the Paper/Quality tab, select the appropriate paper type and print quality.

• Click the Advanced button, select the appropriate paper size.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting.

5. Click OK to print.

1. From the File menu in your software, choose Print.

2. In the Print dialog, choose Layout from the pop-up menu (click Show Details if needed).

3. From the Two-Sided pop-up menu, choose Long-Edge binding or Short-Edge binding, and then click Print.

Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper. Printing in maximum dpi takes longer and requires more memory.

1. From your software, select Print.

2. Make sure your printer is selected.

3. Click the button that opens the Properties dialog box.

4. Click the Paper/Quality tab.

5. From the Media drop-down list, select an appropriate photo paper type.

6. Click the Advanced button.

7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.

8. Select the appropriate paper size from the Paper Size drop-down list.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting.

9. Click OK to close the advanced options.

10. Confirm Orientation on the Layout tab, and then click OK to print.

1. From the File menu in your software, choose Print.

2. Make sure your printer is selected.

3. Set the print options. If you do not see options on the Print dialog, click Show Details.

a. Choose the appropriate paper size in the Paper Size pop-up menu.

NOTE: Ensure the loaded paper matches the selected Paper Size and the printer control panel setting.

b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:

• Paper Type: The appropriate photo paper type

• Quality: Maximum dpi

4. Select any other print settings that you want, and then click Print.

• If the print quality is not acceptable, see Print quality diagnostic report for more information.

• Use Original HP ink cartridges.

• Install both the black and color cartridges correctly.

• Check the estimated ink levels in the cartridges to make sure there is sufficient ink.

• Always turn off the printer with the (Power) button to allow the printer to protect the nozzles.

• Ensure the paper loaded in the tray matches the currently set paper size for the printer.

• Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to avoid a paper jam.

• Load paper with the print-side down.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray.

On the Layout or Paper/Quality tab of the printer driver, click the Advanced button to access options like:

• Print in Grayscale: Allows printing black and white using only black ink (Select Black Ink Only).

• Pages per Sheet Layout: Specifies the order of pages when printing multiple pages per sheet.

• Borderless Printing: Prints photos without borders (not supported on all paper types; an alert icon appears if not supported).

• Layout (for duplex): Scales page content to fit within smaller margins if the image is larger than the printable area during duplex printing.

• HP Real Life Technologies: Smooths and sharpens images and graphics.

• Booklet: Prints a multi-page document as a booklet (places two pages per side, for folding). Options include Booklet-LeftBinding and Booklet-RightBinding.

• Page Borders: Adds borders to pages when printing two or more pages per sheet.

Printing shortcuts store setting values for particular jobs.

• To use a shortcut: Go to the Printing Shortcut tab, select a shortcut, and click OK.

• To add a new shortcut: After making settings on the Layout or Paper/Quality tab, click the Printing Shortcut tab, click Save As, enter a name, and click OK.

• To delete a shortcut: Select it on the Printing Shortcut tab and click Delete. (Note: You cannot delete default shortcuts).

• On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.

• On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type and quality.

• To print a black and white document using only black ink, choose the Paper Type/Quality from the pop-up menu. Then click the Color Options disclosure triangle and choose Grayscale from the Color pop-up menu and select Black Print Cartridge Only.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased Original HP ink cartridges but suspect they might be counterfeit, go to http://www.hp.com/go/anticounterfeit.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the cartridges until print quality becomes unacceptable.

Use AirPrint to print wirelessly to the printer from an iPad (iOS 4.2+), iPhone (3GS or later), or iPod touch (third generation or later) from apps like Mail, Photos, Safari, and supported third-party apps. To use AirPrint, ensure the following:

• The printer must be connected to the same network as your AirPrint enabled device.

• Load paper that matches the paper settings of the printer. Accurately setting the paper size for the paper that is loaded enables a mobile device to know what paper size it is printing.

Simply select the print option within the compatible app and choose your HP printer.

• An iPad (iOS 4.2 or later), iPhone (3GS or later), or iPod touch (third generation or later).

• An HP printer supporting AirPrint connected to the same wireless or wired network as your iOS device.

• Paper loaded in the printer matching the printer’s paper size settings.

When you pull out the input tray, the Paper Size Selection light(s) will blink. Continue to press the (Paper Size Selection ) button until the light corresponding to the desired paper size (8.5×11/A4, 8.5×14, or 4×6/L/10x15cm) is lit. Close the tray properly.

If you have loaded a paper size that is not one of the sizes listed on the control panel (e.g., envelope, custom size), then the paper size will need to be set in the Embedded Web Server (EWS) or the HP printer software. Setting the paper size in EWS turns off all of the paper size selection lights on the control panel. The next time the input tray is opened, all three lights will flash to prompt you to set the paper size if the paper loaded has changed.

NOTE: Before you set up HP ePrint, make sure your printer is connected using either an Ethernet or wireless connection. HP ePrint requires an active network providing Internet access; it cannot be used if the printer is connected only via USB cable.

1. Open the embedded web server (EWS).

2. Click the Web Services tab.

3. In the Web Services Settings section, click Setup, and then follow the on-screen instructions.

4. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts. Repeat the instructions from step 1 to set up HP ePrint.

5. When the printer is connected to the server, the printer prints an information page that lists the email address for the printer. Follow the instructions on the information page to finish the setup.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.

NOTE: Ensure the printer is connected via Ethernet or wireless, not just USB.

1. Open the HP printer software.

2. In the window that appears, double-click Print, and then select Connect your printer to the web under Print. The printer’s home page (embedded web server) opens.

3. Click the Web Services tab.

4. In the Web Services Settings section, click Setup, and then follow the on-screen instructions.

5. If prompted, choose to allow the printer to check for and install printer updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up HP ePrint.

NOTE: If prompted for proxy settings, follow the on-screen instructions. Contact your network administrator if needed.

6. When the printer is connected to the server, the printer prints an information page listing the email address. Follow the instructions on the page to finish setup.

To use HP ePrint, make sure to have the following:

• An Internet- and email-capable computer or mobile device

• An HP ePrint-capable printer on which Web Services has been enabled

1. Enable Web Services on your printer.

2. On your computer or mobile device, open your email application.

3. Create a new email message, and then attach the file that you want to print.

4. Enter the printer’s email address in the “To” line of the email message, and then select the option to send the email message.

NOTE: The HP ePrint server does not accept email print jobs if there are multiple email addresses included in the “To” or “Cc” fields. Only enter the email address of your HP printer in the “To” field. Do not enter any additional email addresses in the other fields.

1. Make sure you have created an ePrint account on HP Connected (www.hpconnected.com).

2. From the printer control panel, press the ( HP ePrint ) button and the ( Information ) button together.

The printer prints an information page that contains the printer code and instructions on how to customize the email address (if desired) via HP Connected. The current ePrint email address will be listed.

From the printer control panel, press the (HP ePrint) button. The light will turn off. NOTE: To remove Web Services entirely, use the EWS option.

To remove Web Services, complete the following steps:

1. Open the embedded web server (EWS).

2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.

3. Click Remove Web Services.

4. Click Yes to remove Web Services from your printer.

• The instructions in the user guide are for replacing ink cartridges, not first-time installation (follow setup poster for that).

• When you turn the printer off, always use the (Power) button. This allows the printer to cap the printhead and protect it from damage.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

• Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems.

• If you are transporting the printer:

— Make sure you turn off the printer using the (Power) button and wait until all sounds of internal motion stop before unplugging.

— The printer must be transported sitting flat; it should not be placed on its side, back, front, or top.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.

You can check the estimated ink levels from the HP printer software or from the printer control panel. To check from the control panel:

Press and hold the (Cancel) button for five seconds to print the printer status report, which includes ink level information.

NOTE: Ink level alerts and indicators provide estimates for planning purposes only. Replace cartridges when print quality becomes unacceptable.

NOTE: If you have installed a refilled or remanufactured cartridge, or a cartridge used in another printer, the ink level indicator might be inaccurate or unavailable.

NOTE: Ink is used in various ways, including initialization and printhead servicing, so some residual ink remains in the cartridge after use.

CAUTION: Replace any missing cartridges as soon as possible. Never turn off the printer when ink cartridges are missing.

1. Make sure the printer is turned on.

2. Open the ink cartridge access door.

NOTE: Wait until the print carriage stops moving before proceeding.

3. Press the front of the ink cartridge to release it, and then remove it from the slot.

4. Remove the new ink cartridge from its packaging (remove plastic wrap carefully).

5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it clicks securely into the slot. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the color you are installing.

6. Repeat steps 3 through 5 for each ink cartridge you are replacing.

7. Close the ink cartridge access door.

To order ink cartridges, go to http://www.hp.com or the HP supplies purchase page for your country (www.hp.com/buy/supplies). Ordering options (online, phone, local store locator) vary by region.

Use only replacement cartridges that have the same cartridge number as the ink cartridge you are replacing. You can find the cartridge number in the following places:

• In the embedded web server (EWS), by clicking the Tools tab, and then, under Product Information clicking Ink Gauge.

• On the printer status report (press and hold Cancel button for 5 seconds to print).

• On the label of the ink cartridge you are replacing.

• On a sticker inside the printer (Open the ink cartridge access door to locate the sticker).

NOTE: The Setup ink cartridge that comes with the printer is not available for separate purchase.

• Keep all ink cartridges in the original sealed packages until they are needed.

• Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly.

• Store ink cartridges at room temperature (15-35° C or 59-95° F).

The HP Instant Ink cartridge(s) listed on the printer control panel display can only be used in the HP Instant Ink printer that initially installed the cartridge. The cartridge must be replaced.

For information about replacing ink cartridges, see Replace the ink cartridges.

For information about ordering ink cartridges, see Order ink cartridges.

For information about recycling used ink supplies, see HP inkjet supplies recycling program.

The printer must be connected to HP Connected, otherwise you will be unable to print soon without further warning. See the printer control panel for instructions on connecting.

The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting.

Open the output tray to continue printing.

The ink cartridge listed on the printer control panel can only be used in the printer that initially protected the cartridge using the HP Cartridge Protection feature. The ink cartridge must be replaced in this printer. For information about how to install a new ink cartridge, see Replace the ink cartridges.

On the printer control panel, press and hold the (Resume) button and the (Information) button together approximately five seconds, and then release the buttons.

NOTE: The usage information function may be turned back on using the EWS. For information on how to open the printer’s EWS, see Open the embedded web server.

NOTE: You can continue to use the cartridge in the HP printer if you turn off the memory chip’s ability to collect the printer’s usage information.

Ensure the following:

• The printer is not connected to the network using an Ethernet cable.

• The wireless network is set up and working properly.

• The printer and the computers that use the printer are on the same network (subnet).

• During network setup, a USB cable might be required for temporary connection, have one ready on hand and insert it when prompted.

You might be prompted to enter the wireless network name (SSID) and a wireless password.

• The wireless network name is the name of your wireless network.

• The wireless password prevents other people from connecting to your wireless network without your permission. Depending on the level of security required, your wireless network might use either a WPA passphrase or WEP key.

If you have not changed the network name or the security passkey since setting up your wireless network, you can sometimes find them on the back or side of the wireless router.

If you cannot find the network name or the security password or cannot remember this information, see the documentation provided with your computer or with the wireless router. If you still cannot find this information, contact your network administrator or the person who set up the wireless network.

Press and hold the (Information) button for three seconds.

1. If you have not yet installed the HP printer software, insert the HP software CD into your computer, and then complete the following steps:

• (Windows): When prompted, click Wireless, and then follow the on-screen instructions.

• (OS X): Double-click the HP Installer icon on the software CD, and then follow the on-screen instructions.

If you have already installed the HP printer software on your computer, complete the following steps:

a. (Windows): Open the printer software. For more information, see Open the HP printer software (Windows).

b. Windows 8 and 8.1: Click Utilities.

c. Click Printer Setup & Software.

d. Click Connect a new printer, and then follow the on-screen instructions.

a. (OS X): Double-click the HP Utility icon (located in the Hewlett-Packard folder in the Applications folder at the top level of the hard disk).

b. Click the Applications icon on the HP Utility toolbar.

c. Double-click HP Setup Assistant, and then follow the on-screen instructions.

2. After the printer connects successfully, the blue Wireless light stops blinking and remains on.

Ensure your wireless router or wireless access point has a Wi-Fi Protected Setup (WPS) button and that WPS is enabled with WPA encryption.

1. From the printer control panel, press and hold the (Wireless) button for three seconds. The Wireless light starts blinking.

2. On the wireless router or wireless access point, press and hold the WPS button for three seconds. Wait for about two minutes. If the printer connects successfully, the Wireless light will stop blinking and remain lit.

3. (Windows): After you have completed the wireless setup, add the printer in your computer by choosing Add a Network Printer from Control Panel, and then follow the on-screen instructions.

4. (OS X): After you have completed the wireless setup, add the printer in your computer by choosing System Preferences, and then follow the on-screen instructions.

After you have installed the HP printer software and connected the printer, you can use the software to change the connection type. NOTE: Connecting an Ethernet cable turns off the wireless capability of the printer.

To change from an Ethernet connection to a wireless connection (Windows):

Before you proceed, go through the list at Before you begin.

NOTE: A USB cable will be used temporarily during the setup process.

1. Remove the Ethernet cable from the printer.

2. Open the printer software after the installation. For more information, see Open the HP printer software (Windows).

3. Windows 8 and 8.1: Click Utilities.

4. Click Printer Setup & Software.

5. Click Reconfigure wireless settings.

To change from an Ethernet connection to a wireless connection (OS X):

Before you proceed, go through the list at Before you begin.

1. Connect the printer to your wireless network.

2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to wireless for this printer.

To change from a USB connection to a wireless network (Windows):

Before you proceed, go through the list at Before you begin.

1. Depending on your operating system, do one of the following:

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer.

2. Click Printer Setup & Software.

3. Select Convert a USB connected printer to wireless. Follow the on-screen instructions.

To change from a USB connection to a wireless network (OS X):

Before you proceed, go through the list at Before you begin.

1. Connect the printer to your wireless network.

2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software connection to wireless for this printer.

To change from a wireless connection to a USB or Ethernet connection (Windows):

• Connect the USB or Ethernet cable to the printer.

To change from a wireless connection to a USB or Ethernet connection (OS X):

Add the printer to the print queue.

1. Open System Preferences.

2. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in the Hardware section.

3. Click + below the list of printers at the left.

4. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column beside the printer name), and click Add.

Print the wireless network test report for information about the printer wireless connection. The report provides information about the printer status, hardware (MAC) address, and IP address. If the printer is connected to a network, the test report displays details about the network settings.

To print the wireless network test report:

Press the (Wireless) button and the (Information) button together to print the network configuration page and the wireless network test report.

You may also test the wireless setup using the EWS.

You can set up and manage your printer wireless connection and perform a variety of network management tasks like printing network settings, turning wireless on/off, and changing IP settings. CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user, you should not change some of these settings (such as the link speed, IP settings, default gateway, and firewall settings).

To print network settings:

• Press the (Wireless) button and the (Information) button together to print the network configuration page and the wireless network test report.

To turn on or off the wireless capability of the printer:

The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.

NOTE: Connecting an Ethernet cable to the printer automatically turns off the wireless capability and the Wireless light.

• From the printer control panel, press the (Wireless) button to turn the wireless capability on or off.

To change network settings using the embedded web server (EWS):

1. Open the embedded web server (EWS).

2. Click the Network tab, and then click the different network items to make changes.

With HP wireless direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable device—without connecting to an existing wireless network.

To print the HP Wireless Direct Guide:

• Pressing the (HP wireless direct) button the first time will turn on HP wireless direct and print the HP Wireless Direct Guide. The guide includes the HP wireless direct network name and password.

• After the first time, you can press the (HP wireless direct) button and the (Information) button together to print the HP Wireless Direct Guide.

Guidelines when using HP wireless direct:

• Make sure your computer or mobile device has the necessary software.

• If you are using a computer, make sure you have installed the printer software provided with the printer.

• If you have not installed the HP printer software on the computer, connect to HP wireless direct first and then install the printer software. Select Wireless when prompted by the printer software for a connection type.

• If you are using a mobile device, make sure you have installed a compatible printing app.

• Make sure HP wireless direct is turned on in the printer and, if necessary, security is enabled.

• Up to five computers and mobile devices can use the same HP wireless direct connection.

• HP wireless direct can be used while the printer is also connected either to a computer using a USB cable or to a network using a wireless connection.

• HP wireless direct cannot be used to connect a computer, mobile device, or printer to the Internet.

To turn on HP wireless direct:

• On the printer control panel, press the (HP wireless direct) button to turn the HP wireless direct feature on.

• If this is the first time you are pressing the button, the printer prints the HP Wireless Direct Guide automatically. The guide includes the network name and password for HP wireless direct.

Make sure you have installed a compatible printing app on your mobile device.

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on the Wi-Fi connection on your mobile device. (NOTE: If your mobile device does not support Wi-Fi, you are not able to use HP wireless direct.)

3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the HP wireless direct name from the list of wireless networks shown (e.g., HP-Print-**-Officejet Pro XXXX). If HP wireless direct is turned on with security, enter the password when prompted.

4. Print your document.

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on the computer’s Wi-Fi connection. (NOTE: If your computer does not support Wi-Fi, you are not able to use HP wireless direct.)

3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the HP wireless direct name from the list (e.g., HP-Print-**-Officejet Pro XXXX). If HP wireless direct is turned on with security, enter the password when prompted.

4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the HP wireless direct connection:

a. Depending on your operating system, do one of the following:

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name, and then click Utilities.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the printer name, and then click Utilities.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder of your printer.

b. Click Printer Setup & Software, and then select Connect a new printer.

c. When the Connection Options software screen appears, select Wireless.

Select your HP printer software from the list of detected printers.

d. Follow the on-screen instructions.

5. Print your document.

1. Make sure you have turned on HP wireless direct on the printer.

2. Turn on AirPort.

3. Click the AirPort icon and choose the HP wireless direct name (e.g., HP-Print-**-Officejet Pro XXXX). If HP wireless direct is turned on with security, enter the password when prompted.

4. Add the printer.

a. Open System Preferences.

b. Depending on your operating system, click Print & Fax, Print & Scan, or Printers & Scanners in the Hardware section.

c. Click + below the list of printers at the left.

d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column beside the printer name), and click Add.

The Toolbox provides maintenance information about the printer.

1. Depending on your operating system, do one of the following:

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer’s name.

2. Click Print.

3. Click Maintain Your Printer.

You can access the embedded web server through either the network or HP wireless direct.

To open the embedded web server through a network:

1. Find out the IP address or hostname of the printer from the network configuration page.

2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123

To open the embedded web server through HP wireless direct:

1. If the HP wireless direct light is off, press the (HP wireless direct) button to turn it on.

2. From your wireless computer, turn wireless on, search for and connect to the HP wireless direct name. If you have HP wireless direct security on, enter the HP wireless direct password when prompted.

3. In a supported Web browser on your computer, type the following address: http://192.168.223.1.

Check your network setup:

• Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

• Make sure the network cable is securely connected to the printer.

• Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer:

• Make sure the computer that you are using is connected to the network.

• NOTE: To use the embedded web server (EWS), the printer must be connected to a network. You cannot use the EWS if the printer is connected to a computer with a USB cable.

Check your web browser:

• Make sure the web browser meets the minimum system requirements.

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings.

• Make sure JavaScript and cookies are enabled in your web browser.

Check the printer IP address:

• To check the IP address of the printer, print a network configuration page. Press the (Wireless) button and the (Information) button together to print the network configuration page.

• Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (OS X).

If you have a problem, follow these steps:

1. Check the documentation that came with the printer.

2. Visit the HP online support website at http://www.hp.com/support .

HP online support offers:

• Fast access to qualified online support specialists

• Software and driver updates for the printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are available when you register the printer

3. Call HP support. See HP support by phone section for details.

Support options and availability vary by printer, country/region, and language.

Call HP support while you are in front of the printer and a computer it is connected to. Be prepared to provide the following information:

• Model number

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

– Has this situation happened before?

– Can you re-create it?

– Did you add any new hardware or software to your computer at about the time that this situation began?

– Did anything else occur prior to this situation (such as a thunderstorm or moving the printer)?

If you need to call HP, it is often useful to print the printer status report before calling.

You can print the following reports to help troubleshoot problems with the printer:

• Printer status report

• Network configuration page

• Printer information page

• Print quality diagnostic report

• Wireless test report

Press and hold the (Cancel) button for five seconds. The report shows current printer information, ink cartridge status, and a log of recent events.

Press the (Wireless) button and the (Information) button together to print the network configuration page and the wireless network test report. These reports help view network settings and troubleshoot connectivity problems.

Press the (Information) button to print the information page. This page shows the general status of the network connection, Web Services (HP ePrint), and HP wireless direct.

If you are unhappy with the quality of your prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

Using the EWS:

1. Open the embedded web server (EWS).

2. Click the Tools tab.

3. Click Print Quality Toolbox under Utilities.

4. Click the Print Quality Report button.

Using HP Utility (OS X):

1. In the Information And Support section, click Print Quality Diagnostics.

2. Click Print.

If defects are seen on the page, follow the steps below:

1. If the report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges and replace the defective one. If cartridges are not depleted, remove and reinstall all ink cartridges to ensure proper installation. Do not remove a depleted cartridge until you have a replacement available.

2. If the lines in Test Pattern 1 are not straight and connected, align the printer.

3. If you see white lines across any of the color blocks in Test Pattern 2, clean the printhead.

4. If you see white or dark lines where the arrows are pointing in Test Pattern 3, align the printhead.

5. If none of the previous steps have helped, contact HP support to replace the printhead.

• Check the power and power connections.

• Make sure the printer’s power cord is connected firmly to a functioning power outlet.

• If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. Alignment fails if colored paper is loaded.

• If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a defective sensor. To clean the printhead, see Maintain the printhead and ink cartridges.

• If cleaning the printhead does not solve the problem, contact HP support.

• Make sure paper is loaded in the tray. Fan the paper before loading.

• Make sure the paper-width guides are set to the correct markings for the paper size and are snug, but not tight, against the stack.

• Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

• Make sure the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height marking on the side of the tray.

• Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly.

• Load paper into the printer only when it is not printing.

• Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP paper for optimum performance and efficiency.

• There are print jobs stuck in the print queue: Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. Refer to the Help system for the operating system for more information.

• Check the HP software installation: If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software.

• Check the cable connections: Make sure both ends of the USB cable or Ethernet cable are secure. If the printer is connected to a network, check the Link light on the back of the printer and ensure you are not using a phone cord.

• Check any personal firewall software installed on the computer: A firewall might block communication. Try temporarily disabling the firewall. If the problem persists, the firewall is not the source. Re-enable the firewall.

• Restart the printer and the computer: If the printer is still not responding, turn off the printer and the computer, and turn them back on.

• Try the solutions in ‘Print quality is not acceptable’.

• Check the printer location and length of USB cable: High electromagnetic fields (like those from USB cables) can cause slight distortions. Move the printer away from the source. Use a USB cable less than 3 meters (9.8 feet) long.

1. Make sure you are using genuine HP ink cartridges.

2. Check the ink levels; cartridges might have insufficient ink. Replace if necessary, though you don’t need to replace until quality becomes unacceptable. CAUTION: Leaving cartridge slots empty for extended periods may lead to print quality problems or damage the printhead. If a cartridge has been out for a while or you had a recent paper jam and poor quality, clean the printhead.

3. Check the paper loaded in the input tray. Ensure it’s loaded correctly (print side down for glossy photo paper), not wrinkled, or too thick. Ensure it lays flat.

4. Check the paper type. Use HP papers or paper with ColorLok technology appropriate for the printer.

5. Always ensure paper is flat. Store specialty paper (like HP Advanced Photo Paper) in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. Return unused photo paper to the bag after printing.

6. Check the print settings via the Properties dialog box (button may be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences):

• Check color settings (e.g., ensure it’s not set to print in grayscale, check advanced settings like saturation, brightness, color tone).

• Check the print quality setting and ensure it matches the paper type loaded. Choose a lower quality if colors run together, or a higher setting for high-quality photos (ensure appropriate photo paper is loaded).

7. Print and evaluate a print quality diagnostic report.

• Make sure the printer is connected to the Internet using an Ethernet or wireless connection. (NOTE: You cannot use web features if connected via USB).

• Make sure the latest printer updates have been installed.

• Make sure HP ePrint is enabled on the embedded web server (EWS).

• Make sure the network hub, switch, or router is turned on and working correctly.

• If using an Ethernet cable, ensure it’s not a phone cord or crossover cable, and it’s securely connected.

• If using a wireless connection, ensure the wireless network is functioning properly.

• Check the following:

– Make sure the printer’s email address is correct.

– Make sure the printer’s email address is the only address listed in the “To” line of the email message.

– Make sure you are sending documents that meet the HP ePrint requirements.

• If your network uses proxy settings for Internet connection, ensure the proxy settings entered are valid:

– Check settings used by your Web browser.

– Check with the IT administrator or firewall setup person.

– If firewall proxy settings changed, update them in the printer control panel or you won’t be able to use HP ePrint.

Ensure the following:

• If making a wired connection, connect the Ethernet cable when prompted during software installation and check that the Ethernet light near the connector turns on.

• All cable connections to the computer and the printer are secure.

• The network is operational and the network hub, switch, or router is turned on.

• (Windows) All applications, including virus protection, spyware protection, and firewalls, are closed or disabled during software installation.

Make sure you have already set up the printer wireless capabilities. NOTE: Make sure that an Ethernet cable is not connected to the printer as it turns off the wireless capability.

1. Make sure the Wireless (802.11) light is turned on. If not lit, press the (Wireless) button to turn wireless capability on. If the light is blinking, the printer is not connected to a network; see ‘Set up the printer on your wireless network’.

2. Make sure the computer is connected to the wireless network. If not, there might be a hardware issue with the router or computer.

3. Verify that the printer’s IP address has not been altered. If it changed since installation, run the Update IP utility installed by the software:

a. Open the printer software (Windows).

b. Select the Update IP address utility.

4. Run the wireless test:

a. Make sure the printer is on and paper is loaded.

b. Press the (Wireless) button and the (Information) button together to print the network configuration page and wireless network test report. Review the report for information on fixing problems.

5. Restart components of the wireless network:

a. Turn off the router and the printer.

b. Turn the router and the printer back on in this order: router first and then printer.

If you still cannot connect, turn off the router, printer, and computer, then turn them back on in this order: router first, then printer, and then computer.

WARNING! Before cleaning, turn the printer off using the Power button and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case. Keep fluids away from the interior and the control panel.

Perform these procedures only when directed for resolving print quality issues. Unnecessary cleaning or aligning wastes ink and shortens cartridge life.

• Clean the printhead if your printed output is streaked or has incorrect or missing colors. There are two stages of cleaning, each lasting about two minutes and using increasing amounts of ink. Review print quality after each stage; only initiate the next stage if quality is still poor. If quality remains poor after both stages, try aligning the printer. If problems persist after cleaning and aligning, contact HP support.

• Align the printhead: The printer aligns automatically during initial setup. You might want to align if the printer status page shows streaking or white lines through color blocks, or if you have print quality issues.

• Clean page smears when printed output has smearing on the back, indicating possible ink buildup inside the printer.

NOTE: Cleaning uses ink, so clean only when necessary. Turning the printer off improperly can cause print quality problems.

To clean/align printheads or clean page smears from the Toolbox (Windows):

1. Open Toolbox.

2. From the Device Services tab, click the desired option, and follow on-screen instructions.

To clean/align printheads or clean page smears from the EWS:

1. Open the EWS.

2. Click the Tools tab, then click Print Quality Toolbox in the Utilities section.

3. Click the desired option, and follow on-screen instructions.

To clean/align printheads or clean page smears from HP Utility (OS X):

1. Open HP Utility.

2. In the Information And Support section, click the desired option, and follow on-screen instructions.

CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible. CAUTION: Do not pull jammed paper from the front of the printer. Follow the steps below. Pulling from the front might tear the paper, leaving pieces inside and causing more jams.

1. Open the ink cartridge access door.

2. Check the paper path inside the printer:

a. Lift the handle of the paper path cover and remove the cover.

b. Locate any jammed paper inside, grasp it with both hands, and pull it towards you. CAUTION: If paper tears, check rollers and wheels for torn pieces. If pieces remain, more jams are likely.

c. Reinsert the paper path cover until it snaps into place.

3. If the problem is not resolved, check the print carriage area inside the printer:

CAUTION: Avoid touching the cable attached to the print carriage.

a. If there is jammed paper, move the print carriage to the far right, grasp the jammed paper with both hands, and pull it towards you. CAUTION: Check for torn pieces if paper tears.

b. Move the carriage to the far left, and do the same as in the previous step to remove any torn pieces.

4. Close the ink cartridge access door.

5. If the problem is still not resolved, check the tray area:

a. Lift the output tray.

b. Pull out the input tray to extend it.

c. Press down the buttons on both sides of the input tray, and pull to remove the input tray.

d. Check the gap where the input tray was. If jammed paper is present, reach in, grasp it with both hands, and pull it towards you. CAUTION: Check for torn pieces if paper tears.

e. Insert the input tray, load paper, and lower the output tray.

Follow these guidelines:

• Remove printed papers from the output tray frequently.

• Ensure paper is not wrinkled, folded, or damaged.

• Prevent curled/wrinkled paper by storing unused paper flat in a resealable bag.

• Do not use paper that is too thick or too thin for the printer.

• Ensure trays are loaded correctly and not too full.

• Ensure paper in the input tray lays flat and edges are not bent or torn.

• Do not combine different paper types/sizes in the input tray; the entire stack must be the same.

• Adjust paper-width guides to fit snugly against all paper without bending it.

• Do not force paper too deep inside the input tray.

• If printing on both sides, do not print highly saturated images on lightweight paper.

• Use recommended paper types.

• If the printer is about to run out of paper, let it run out first, then add paper. Do not load paper while printing.

• Make sure the printer is clean.

Remove any objects, such as paper, that are blocking the print carriage. See ‘Clear paper jams’ for more information. NOTE: Do not use tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the printer.

On the printer control panel, press and hold the (Wireless) button and the (Cancel) button together, approximately five seconds, and then release the buttons.

• Operating temperature: 5° to 40° C (41° to 104° F)

• Operating humidity: 15 to 80% RH non-condensing

• Recommended operating conditions: 15° to 32° C (59° to 90° F)

• Recommended relative humidity: 20 to 80% noncondensing

Input tray capacity:

• Plain paper sheets (60 to 105 g/m² [16 to 28 lb]): Up to 225

• Envelopes: Up to 30

• Index cards: Up to 80

• Photo paper sheets: Up to 100

Output tray capacity:

• Plain paper sheets (60 to 105 g/m² [16 to 28 lb]): Up to 60

Draft mode	Color Input/Black Render: 300x300dpi Output (Black/Color): Automatic
Normal mode	Color Input/Black Render: 600x600dpi Output (Black/Color): Automatic
Plain-Best mode	Color Input/Black Render: 600x600dpi Output (Black/Color): Automatic
Photo-Best mode	Color Input/Black Render: 600x600dpi Output (Black/Color): Automatic
Max DPI mode	Color Input/Black Render: 1200x1200dpi Output: Automatic (Black), 4800×1200 optimized dpi (Color)

• Sound pressure (bystander position): LpAm 55 (dBA) (mono Draft print)

• Sound power: LwAd 6.9 (BA)

The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm (8 inches) during normal operation.

Ink level warnings are estimates. When you receive a low or very low ink warning, consider having a replacement cartridge available. You do not need to replace cartridges until the print quality becomes unacceptable. HP recommends having a replacement available when the “very low ink” warning appears to avoid delays.

Try the following solutions in order:

Solution 1: Turn the printer off and on.

Turn off the printer, and then turn it on again.

Solution 2: Install the ink cartridges correctly.

Make sure all ink cartridges are properly installed:

1. Gently pull open the ink cartridge access door.

2. Remove the ink cartridge by pushing it in to release it, and then pulling it firmly toward you.

3. Insert the cartridge into the slot. Press firmly on the cartridge to ensure proper contact.

4. Close the ink cartridge access door and check if the error message has gone away.

If the message indicates incompatibility, refer to ordering information for the correct cartridges.

The paper size or type selected in the printer driver does not match the paper loaded in the printer. Make sure the correct paper is loaded, and then print again. If the loaded paper is correct, change the selected paper size in the printer driver and print again.

Something is blocking the ink cartridge carriage. Check the printer for paper jams and clear any obstructions. See ‘Clear paper jams’ for instructions.

Paper has become jammed. Before clearing, check that loaded paper meets specifications, is not wrinkled/folded/damaged, the printer is clean, and trays are loaded correctly and not too full. See ‘Clear paper jams’ for instructions on clearing and avoiding jams.

The default tray is empty. Load more paper, and then press the (Paper Size Selection) button to set the paper size.

The printer could not print the document because a problem occurred in the printing system. See ‘Solve printer problems’ for troubleshooting information.

There was a problem with the printer. Try these steps:

1. Press the (Power) button to turn off the printer.

2. Unplug the power cord, and then plug it back in.

3. Press the (Power) button to turn on the printer.

If the problem persists, write down the error code provided and contact HP support.

Before the printer can print, all doors and covers must be closed. Ensure they snap into place. If the problem persists after securely closing all doors and covers, contact HP support.

The cartridges listed in the message are damaged or have failed. See ‘Replace the ink cartridges’.

The supply upgrade was not successful. The cartridges listed can still be used. Replace the Supply Upgrade cartridge. See ‘Replace the ink cartridges’.

The installed cartridge is not a new, genuine HP cartridge. Contact the store where purchased. To report suspected fraud, visit HP’s anticounterfeit website. To continue using the cartridge, click Continue.

When first setting up the printer, you must install the SETUP cartridges that shipped with it. These calibrate the printer. Failure to install SETUP cartridges during initial setup causes an error. If you installed regular cartridges, remove them and install the SETUP cartridges. After setup is complete, the printer can use regular cartridges. If you still receive errors, contact HP support.

SETUP cartridges cannot be used after the printer has been initialized. Remove them and install non-SETUP (regular) cartridges.

There is a problem with the SETUP cartridges, and the printer cannot complete ink system initialization. Please contact HP support.

The ink cartridge is not compatible with your printer. Remove this cartridge immediately and replace it with a compatible ink cartridge.

The printer clock has failed, and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it.

The paper loaded is shorter than the minimum requirement. Load paper that meets the printer requirements.

The indicated ink cartridge is not installed correctly. Ensure all cartridges are properly installed:

1. Gently pull open the ink cartridge access door.

2. Remove the ink cartridge by pushing it in to release it, then pulling it firmly toward you.

3. Insert the cartridge into the slot. Press firmly to ensure proper contact.

4. Close the ink cartridge access door and check if the error message is gone.

There is a problem with the printhead. Turn the printer off, and then turn it on again. If the problem persists, contact HP support for service.

This cartridge can only be used in a printer that is currently enrolled in HP Instant Ink.