HP OFFICEJET PRO 9010 (01) PDF MANUAL

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF USER GUIDE

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF USER MANUAL

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FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF OWNER MANUAL

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF REFERENCE GUIDE

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF INSTRUCTION GUIDE

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF REFERENCE MANUAL

FREE ENGLISH HP OFFICEJET PRO 9010 (01) PDF INSTRUCTION MANUAL

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HP OFFICEJET PRO 9010 (01) PDF SUMMARY:

What are the basic safety precautions to follow when using this product?

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

  • Read and understand all instructions in the documentation that comes with the printer.
  • Observe all warnings and instructions marked on the product.
  • Unplug this product from wall outlets before cleaning.
  • Do not install or use this product near water, or when you are wet.
  • Install the product securely on a stable surface.
  • Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
  • If the product does not operate normally, see Solve a problem.
  • There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

How do I access accessibility features on the printer?

The HP software is accessible for users with visual impairments or low vision by using your operating system’s accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate action. For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated by users with limited strength and reach. For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging website (www.hp.com/accessibility).

What power saving options are available?

  • Sleep mode: Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity.
    • To change the period of inactivity before the printer sleeps:
      1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch.
      2. Touch Sleep Mode, and then touch the desired option.
  • Auto-Off: This feature turns the printer off after 8 hours of inactivity to help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn on the printer again.
    • Auto-Off is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi Direct capability, or is not using these capabilities.
    • Auto-Off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
  • Schedule On and Off: Use this feature to automatically turn the printer on or off on selected days.
    • To schedule the day and time for On and Off:
      1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch.
      2. Touch Schedule On/Off.
      3. Touch the toggle button next to Schedule On or Schedule Off to turn it on.
      4. Touch the time option, and then follow the onscreen messages to set the day and time to turn the printer off and on.
    • Always turn the printer off properly, using either Schedule Off or (the Power button) located on the front left side of the printer.
    • If you improperly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.
    • Never turn off the printer when cartridges are missing.

What is Quiet Mode and how do I use it?

Quiet Mode slows down printing to reduce overall noise without affecting print quality. It only works when printing on plain paper. Quiet Mode is disabled if you are printing using the best or presentation print quality. Quiet Mode is off by default. Quiet Mode does not work if you print photos or envelopes. You can create a schedule by selecting the time when the printer prints in Quiet Mode.

To turn on Quiet Mode from the printer control panel:

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  2. Touch Quiet Mode.
  3. Touch the toggle button next to Quiet Mode to turn it on.

To create a schedule for Quiet Mode from the printer control panel:

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  2. Touch Quiet Mode.
  3. Turn on Quiet Mode.
  4. Touch the toggle button next to Schedule to turn it on, and then change the start time and end time of the schedule.

To turn on Quiet Mode while the printer is printing:

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then select the current print job in progress.
  2. On the printing screen, touch (Quiet Mode) to turn it on.
    • Quiet Mode is turned on only after the current page is printed and is only used for the current print job.

To turn Quiet Mode on or off from the printer software (Windows):

  1. Open the HP printer software.
  2. Click Quiet Mode.
  3. Select On or Off.
  4. Click Save Setting.

To turn Quiet Mode on or off from the Embedded Web Server (EWS):

  1. Open the EWS.
  2. Click the Settings tab.
  3. In the Preferences section, select Quiet Mode, and then select On or Off.
  4. Click Apply.

How can I optimize printing supplies?

  • Recycle used original HP ink cartridges through HP Planet Partners.
  • Optimize paper usage by printing on both sides of the paper.
  • Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
  • Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.

What are the main parts of the printer?

Top and front view:

  1. Document feeder
  2. Document feeder paper-width guides
  3. Document feeder tray
  4. Document feeder output extension
  5. Scanner lid
  6. Scanner glass
  7. Output tray
  8. Output tray extension
  9. Input tray
  10. Power button
  11. Front USB port
  12. Front door
  13. Control panel display Printing supplies area:
  14. Cartridge access door
  15. Front door
  16. Printhead
  17. Cartridges
    • Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage. Avoid removing supplies for extended periods of time. Do not turn the printer off when a cartridge is missing. Back view:
  18. Fax port
  19. Fax port
  20. Rear USB port
  21. Ethernet network port
  22. Power input

How do I use the printer control panel?

You can move the control panel for easier use.

  • Push the upper part of the control panel to lift it.
    • Return the control panel to its original position by pushing down the bottom until it is back in place.

The following diagram and related table provide a quick reference to the printer control panel features:

Label Name and Description
1 Wireless light: Indicates the status of the printer’s wireless connection. Solid blue light indicates that wireless connection has been established and you can print. Slow blinking light with clear pause indicates that wireless is on, but not configured. Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Fast blinking light indicates wireless error. If the wireless light is off, wireless is turned off.
2 Back button: Returns to the previous menu.
3 Home button: Returns to the home screen from any other screen.
4 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current operation when on other screens.

Function Buttons:

Function button Purpose
Smart Tasks Access to a saved list of the tasks frequently used. You can create the list using the HP Smart app and saving the list in the printer.
Copy Copy document, ID card, or photo.
Scan Scan document or photo to email, USB flash drive, network folder, SharePoint, or computer.
Photo Print photo from USB flash drive.
Fax Set up fax, send fax, or reprint received fax.
Apps Access to the apps for your printer.

Dashboard icons: The Dashboard on the printer control panel lets you access the icons on the display, check the status of the printer, or monitor and manage current and scheduled printer tasks. To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.

Icon Purpose
Setup Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax setup, and other maintenance settings and generating reports.
Wireless Displays wireless status and menu options.
Ethernet Shows that an Ethernet network connection exists and also provides easy access to the network status screen.
HP ePrint Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint settings, or view the printer email address.
Wi-Fi Direct Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You can also change settings and print a guide.
Ink Displays the estimated ink levels.
Paper Setup Displays the paper size and type settings for input tray. You can change paper settings here.
Fax Status Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions Displays a screen where you can configure some of the printer’s environmental features.

How do I change printer settings?

Use the control panel to change the printer functions and settings, print reports, or get help for the printer. If the printer is connected to a computer, you can also change the printer settings using the printer management tools in the software.

To change settings for a function:

  1. Select a desired option of a function such as Copy Document or Scan to Memory Device.
  2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the setting you want to change.
  3. Follow the prompts on the control panel display to change the settings.

To change the printer settings:

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup).
  2. Touch and scroll through the screens.
  3. Touch the screen items to select screens or options.

What are HP Digital Solutions?

HP Digital Solutions are a set of tools provided with this printer that can help improve your office productivity.

  • HP Digital Filing (including Scan to Network Folder and Scan to Email)
  • HP Digital Fax (including Fax to Network Folder and Fax to Email)

What are the requirements for using HP Digital Solutions?

For all HP Digital Solutions:

  • A network connection
    • Connect the printer using either a wireless connection or an Ethernet cable.
  • The HP software
    • HP recommends that you set up HP Digital Solutions using the HP software.

For Scan to Network Folder, Fax to Network Folder:

  • An active network connection.
  • An existing Windows (SMB) shared folder.
  • The network address for the folder.
  • The name of the computer where the folder is located.
  • Appropriate privileges on the shared folder.
  • A username and password for the shared folder (if necessary).

For Scan to Email, Fax to Email:

  • A valid email address.
  • Outgoing SMTP server information.
  • An active Internet connection.

How do I set up HP Digital Solutions?

You can set up HP Digital Solutions using software wizards that you can open from the HP printer software (Windows). You can also use the printer’s embedded web server (EWS) to set up the HP Digital Solutions. If you are using the printer in an IPv6-only network environment, you must set up the digital solutions using the EWS.

How do I set up Scan to Network Folder?

You can configure up to 10 destination folders for each printer. To use Scan to Network Folder, you must have created and configured the folder you are using on a computer connected to the network. Also, make sure the folder preferences are set to provide read and write access.

To set up Scan to Network Folder from the printer software (Windows):

  1. Open the HP printer software.
  2. Click Scan under Print, Scan & Fax, and then click Scan to Network Folder Wizard.
  3. Follow the onscreen instructions.

To set up Scan to Network Folder from embedded web server (EWS):

  1. Open the embedded web server (EWS).
  2. On the Home tab, click Scan to Network Folder.
  3. Click , and then follow the onscreen instructions.
  4. After you have entered the required information about the network folder, click Save and Test to make sure the link to the network folder is working correctly.

How do I set up Scan to Email?

Set the Outgoing Email Profiles:

  • Configure the email address that will appear in the FROM portion of the email message sent by the printer. You can add up to 10 Outgoing Email Profiles. You can use the HP software installed on your computer to create these profiles.

Add email addresses to the Address Book:

  • Manage the list of people to whom you can send email messages from the printer. You can add up to 15 email addresses with their corresponding contact names. You can also create email groups.

Configure other email options:

  • You can configure default SUBJECT and body text that is included in all email messages sent from the printer.

To set up the outgoing email profile from the printer software (Windows):

  1. Open the HP printer software.
  2. Click Print, Scan & Fax, and then click Scan.
  3. Click Scan to E-mail Wizard.
  4. Click New, and then follow the onscreen instructions.

To set up the outgoing email profile from embedded web server (EWS):

  1. Open the embedded web server (EWS).
  2. On the Home tab, click Scan to Email.
  3. Click , and then follow the onscreen instructions.
  4. After you have entered the required information about the outgoing email settings, click Save and Test to make sure the outgoing email is working correctly.

To add email addresses to the Address Book:

  1. Open the embedded web server (EWS).
  2. On the Scan tab, click Address Book, and then click Contacts.
  3. Click to add a single email address.
  4. Click to create an email distribution list.
  5. Follow the onscreen instructions.

To configure other email options:

  1. Open the embedded web server (EWS).
  2. On the Scan tab, click Scan to Email, and then click Email Options.
  3. Change any settings, and then click Apply.

How do I set up HP Digital Fax?

With HP Digital Fax, the printer automatically receives faxes and saves them directly to a network folder (Fax to Network Folder) or forwards them as email attachments (Fax to Email). Received faxes are saved as TIFF (Tagged Image File Format) or PDF files. HP Digital Fax supports receiving black-and-white faxes only. Color faxes are printed instead of being saved.

To set up HP Digital Fax from the printer software (Windows):

  1. Open the HP printer software.
  2. Click Print, Scan & Fax, and then click Fax.
  3. Click Digital Fax Setup Wizard.
  4. Follow the onscreen instructions.

To set up HP Digital Fax from Embedded web server (EWS):

  1. Open the embedded web server (EWS).
  2. On the Home tab, click HP Digital Fax.
  3. Click Set up from either Digital Fax to Network Folder Status or Digital Fax to Email Status, and then follow the onscreen instructions.
  4. After you have entered the required information, click Save and Test to make sure the configuration is working correctly.

How do I use HP Digital Solutions?

To use HP Scan to Network Folder:

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Touch Scan, and then touch Network Folder.
  3. On the control panel display, select the name that corresponds to the folder you want to use.
  4. If prompted, enter the PIN.
  5. Change any scan settings, and then touch Start Scan.

To use Scan to Email from the control panel:

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From Home screen, touch Scan, and then touch Email.
  3. Confirm the email account that you want to use, and touch Continue.
  4. If you want to change email account, touch, select the email account you want to use, and then touch Continue.
  5. Enter recipient’s email address in the To field.
  6. Touch, select the email account you want to send to, and then touch Continue.
  7. Enter email subject in the Subject field.
  8. Touch if you want to preview scanned photo or document.
  9. Touch to change settings.
  10. Touch Send.
  11. Touch Finish when the scan completes. Or touch Add Page to add another page.

To use HP Digital Fax: After you set up HP Digital Fax, any black-and-white faxes that you receive print, by default, and then are saved to the designated destination—either the network folder or email address that you have specified.

  • If you are using Fax to Network Folder, this process happens in the background. HP Digital Fax does not notify you when faxes are saved to the network folder.
  • If you are using Fax to Email and if your email application is set to notify you when new email messages arrive in your inbox, you can see when new faxes arrive.

What are the recommended paper types for printing?

Photo printing:

  • HP Premium Plus Photo Paper
  • HP Advanced Photo Paper
  • HP Everyday Photo Paper

Business documents:

  • HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matte
  • HP Brochure Paper Glossy or HP Professional Paper Glossy
  • HP Brochure Paper Matte or HP Professional Paper Matte

Everyday printing:

  • HP Bright White Inkjet Paper
  • HP Printing Paper
  • HP Office Paper
  • HP Multipurpose Paper

What are some tips for selecting and using paper?

  • Load only one type and one size of paper at a time into a tray or document feeder.
  • Make sure the paper is loaded correctly when loading from the input tray or document feeder.
  • Do not overload the tray or document feeder.
  • To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder:
    • Multipart forms
    • Media that is damaged, curled, or wrinkled
    • Media with cutouts or perforations
    • Media that is heavily textured, embossed, or does not accept ink well
    • Media that is too lightweight or stretches easily
    • Media that contains staples or clips

How do I load standard paper?

  1. Pull out the input tray.
  2. Slide the paper-width guides to the edges of the input tray.
  3. Insert the paper in portrait orientation and with the side to be printed facing down.
  4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
  5. Reinsert the input tray into the printer.
  6. Pull out the output tray extension as shown.

How do I load legal paper?

  1. Pull out the input tray.
  2. Slide the paper-width guides to the edges of the input tray.
  3. Press the button near the front left of the tray to extend the input tray.
  4. Insert the paper in portrait orientation and with the side to be printed facing down.
  5. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
  6. Reinsert the input tray into the printer.
  7. Pull out the output tray extension as shown.

How do I load an envelope?

  1. Pull out the input tray.
  2. Slide the paper-width guides to the edges of the input tray.
  3. Insert the envelope in portrait orientation and with the side to be printed facing down.
  4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
  5. Reinsert the input tray into the printer.
  6. Pull out the output tray extension as shown.

How do I load cards and photo paper?

  1. Pull out the input tray.
  2. Slide the paper-width guides to the edges of the input tray.
  3. Insert the cards or photo paper in portrait orientation and with the side to be printed facing down.
  4. Adjust the paper-width guides until they touch the left and right edges of the stack of paper.
  5. Reinsert the input tray into the printer.
  6. Pull out the output tray extension as shown.

How do I load an original on the scanner glass?

  1. Lift the scanner lid.
  2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
  3. Close the lid.

How do I load an original in the document feeder?

  1. Load your original print-side up into the document feeder.
    • If you are loading an original printed in portrait orientation, place the pages so that the top edge of the document goes in first.
    • If you are loading an original printed in landscape orientation, place the pages so that the left edge of the document goes in first.
  2. Slide the paper into the document feeder until you hear a tone or see a message on the printer control panel display indicating that the loaded pages were detected.
  3. Slide the paper-width guides inward until they stop at the left and right edges of the paper.

How do I update the printer using the printer control panel?

  1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( Setup ).
  2. Touch Printer Maintenance.
  3. Touch Update the Printer.
  4. Touch Check for Printer Updates Now.

How do I enable the printer to automatically check for updates?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup).
  2. Touch Printer Maintenance.
  3. Touch Update the Printer.
  4. Touch Printer Update Options.
  5. Select Install Automatically (Recommended), Alert When Available or Do Not Check.

How do I update the printer using the embedded web server?

  1. Open the EWS.
  2. Click the Tools tab.
  3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.

How do I open the HP printer software on Windows?

  • Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.
  • Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the printer name.
  • Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
  • Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name.

How do I install the HP Smart app? The HP Smart app is supported on iOS, Android, and Windows 10 devices. To install the app on your device, go to 123.hp.com and follow the onscreen instructions to access your device’s app store.

How do I open the HP Smart app on a Windows 10 computer? After installing the HP Smart app, from the device desktop, click Start, and then select HP Smart from the app list.

How do I connect to the printer using the HP Smart app? Make sure that your device is connected to the same network as the printer. Then HP Smart will automatically detect the printer.

How do I turn the printer off? Press (the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges and print quality issues.

How do I print documents using a computer?

  1. Load paper in the input tray.
  2. From your software, select Print.
  3. Make sure your printer is selected.
  4. Click the button that opens the Properties dialog box.
  5. Select the appropriate options:
    • On the Layout tab, select Portrait or Landscape orientation.
    • On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.
    • Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
  6. Click OK to close the Properties dialog box.
  7. Click Print or OK to begin printing.

How do I print brochures using a computer?

  1. Load paper in the input tray.
  2. On the File menu in your software application, click Print.
  3. Make sure your printer is selected.
  4. To change settings, click the button that opens the Properties dialog box.
  5. Select the appropriate options:
    • On the Layout tab, select Portrait or Landscape orientation.
    • On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.
    • Click Advanced to select the appropriate brochure size from the Paper Size drop-down list.
  6. Click OK to close the Properties dialog box.
  7. Click Print or OK to begin printing.

What are some guidelines for printing on envelopes? Avoid envelopes with the following characteristics:

  • Very slick finish
  • Self-stick adhesives, clasps, or windows
  • Thick, irregular, or curled edges
  • Areas that are wrinkled, torn, or otherwise damaged

Make sure the folds of envelopes you load in the printer are sharply creased.

How do I print on envelopes using a computer?

  1. Load paper in the input tray.
  2. On the File menu in your software, click Print.
  3. Make sure your printer is selected.
  4. Click the button that opens the Properties dialog box.
  5. Select the appropriate options:
    • On the Layout tab, select Portrait or Landscape orientation.
    • On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.
    • Click Advanced to select the appropriate envelope size from the Paper Size drop-down list.
  6. Click OK to close the Properties dialog box.
  7. Click Print or OK to begin printing.

How do I print photos from a computer?

  1. Load paper in the input tray.
  2. From your software, select Print.
  3. Make sure your printer is selected.
  4. Click the button that opens the Properties dialog box.

How do I select the appropriate print options?

On the Layout tab, select Portrait or Landscape orientation. On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area. Click Advanced to select the appropriate photo size from the Paper Size drop-down list.

What should I do if I change the paper size?

Be sure to load the correct paper in the input tray and set the paper size on the printer control panel.

Where can I find more printing tips?

See Printer settings tips.

How do I close the Properties dialog box?

Click OK to close the Properties dialog box.

How do I begin printing?

Click Print or OK to begin printing.

What should I do with unused photo paper?

Remove unused photo paper from the input tray and store it so it does not start to curl, which could reduce the quality of your printout.

How do I print on custom-size paper if my application supports it?

Set the size in the application before printing the document.

How do I print on custom-size paper if my application does not support it?

Set the size in the printer driver. You might need to reformat existing documents to print them correctly on custom-size paper.

How do I set up custom sizes in Windows?

  • Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. Select the printer name, and click Print server properties.
  • Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. Click or tap the printer name, and click or tap Print server properties.
  • Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name, and select Print server properties.
  • Select the Create a new form checkbox.
  • Enter the name of the custom size paper.
  • Enter the dimensions of the custom size in the Form description (measurements) section.
  • Click Save Form, and then click Close.

Before printing on custom-size paper, what must be done?

You must set up the custom size in the Print Server Properties.

How do I load paper in the input tray?

See Load paper.

How do I print from my software application?

  1. From the File menu in your software application, click Print.
  2. Make sure your printer is selected.
  3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

How do I set print settings for all print jobs?

Make the changes in the HP software. For more information on the HP software, see Printer management tools.

How do I select a custom size from the Paper Size drop-down list?

On the Layout tab or Paper/Quality tab, click the Advanced button. In the Paper/Output area, select the custom size from the Paper Size drop-down list.

How do I print on both sides of the page in Windows?

  1. Load paper in the input tray.
  2. From your software, select Print.
  3. Make sure your printer is selected.
  4. Click the button that opens the Properties dialog box.
  5. Select the appropriate options.
    • On the Layout tab, select Portrait or Landscape orientation, and then select an appropriate flipping paper option from the Print on Both Sides drop-down list.
    • On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray Selection area, select the appropriate print quality in the Quality Settings area, and then select the appropriate color in the Color area.
    • Click Advanced to select the appropriate paper size from the Paper Size drop-down list.

What paper sizes does the printer support for automatic two-sided printing?

The printer supports automatic two-sided printing of A4, Letter, Executive, and JIS B5 paper sizes.

How do I enable printing from a Mac desktop or laptop using the System Preferences menu?

  1. Open System Preferences and select Printers and Scanners.
  2. Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network printers, then click Add. This will install the available print, scan, or fax drivers for your printer.

What if my printer is not connected to the network?

Go to 123.hp.com to install the necessary software.

How do I monitor ink levels and printer alerts if my printer is not connected to the network?

Use the HP Utility from the Applications folder.

How do I print from a Windows 10 device using the HP Smart app?

  1. Load paper in the input tray.
  2. Open HP Smart.
  3. On the HP Smart Home screen, make sure your printer is selected.
  4. Click or tap Print Photos, locate a photo you want to print, and then click or tap Select Photos to Print.
  5. Click or tap Print Documents, locate a PDF document you want to print, and then click or tap Print.
  6. Select the appropriate options. To view more settings, click or tap More settings.
  7. Click or tap Print to begin printing.

How do I print from an Android or iOS device using the HP Smart app?

  1. Open the HP Smart app.
  2. Tap the Plus icon if you need to change to a different printer, or add a new printer.
  3. Tap a printing option (for example, Print Photos or Print Documents, etc.).
  4. Select the photo or document you want to print.
  5. Tap Print.

What mobile devices can print directly from the printer?

iOS, Android, Windows Mobile, Chromebook, and Amazon Kindle.

How do I enable printing from mobile devices?

  • iOS: Use the Print option from the Share menu.
  • Android: Download the HP Print Service Plugin from the Google Play Store and enable it on your device.
  • Windows Mobile: Tap Print from the Device menu.
  • Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to enable both Wi-Fi and USB printing.
  • Amazon Kindle Fire HD9 and HDX: The HP Print Service Plugin is automatically downloaded to enable mobile printing.

Where can I find detailed information about enabling printing from my mobile devices?

Visit the HP Mobile Printing website (www.hp.com/go/mobileprinting).

What should I ensure when loading paper in the printer?

Make sure the loaded paper matches the paper settings of the printer. Accurately setting the paper size for the paper that is loaded enables your mobile device to know what paper size it is printing.

What should I do to print successfully?

The HP cartridges should be functioning properly with sufficient ink, the paper should be loaded correctly, and the printer should have the appropriate settings.

What are some ink tips for successful printing?

  • If the print quality is not acceptable, see Printing issues for more information.
  • Use Original HP cartridges.
  • Install both the black and color cartridges correctly.
  • Check the estimated ink levels in the cartridges to make sure there is sufficient ink.
  • Always turn off the printer with (the Power button) to allow the printer to protect the nozzles.

What are some paper loading tips?

  • Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
  • Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type to avoid a paper jam.
  • Load paper with the print-side down.
  • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
  • Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the guides do not bend the paper in the tray.

What do software settings selected in the print driver apply to?

Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.

How do I change the default print settings in Windows?

Open the HP printer software, click Print, Scan & Fax, and then click Set Preferences.

What are the paper and paper tray settings?

  • Paper Size: Select the paper size you loaded in the input tray.
  • Media: Select the paper type you are using.

What are the color or black and white settings?

  • Color: Uses ink from all cartridges for full color prints.
  • Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and white prints.
  • High Quality Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high quality black and white prints.

What are the print quality settings?

  • Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
  • Better: Suitable for most print jobs.
  • Best: Better dpi than Better.
  • Max DPI Enabled: Highest dpi setting available for print quality.

What are the page and layout settings?

  • Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
  • Print on Both Sides: Automatically flip the pages after one side of the paper prints out so that you can print on both sides of the paper.
  • Flip on Long Edge: Select it if you want to flip pages by the long edge of the paper when printing on both sides of the paper.
  • Flip on Short Edge: Select it if you want to flip pages by the short edge of the paper when printing on both sides of the paper.
  • Pages per Sheet: Helps you specify the order of the pages if you print the document with more than two pages per sheet.

How do I copy a document or ID card?

  1. Make sure you have paper loaded in the input tray.
  2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
  3. From the printer control panel display, touch Copy.
  4. Select Document or ID Card.
  5. Enter the number of copies by using the keypad or make changes to other settings.
  6. Touch Copy.

How do I save my copy settings as defaults for future jobs?

Touch (Copy Settings), and then touch Save Current Settings.

How do I change the default copy color to black and white?

Touch (Copy Settings) to change the default color.

What can I scan with my printer?

You can scan documents, photos, and other paper types.

Where can I send scanned items?

You can send scanned items to a variety of destinations, such as a computer or an email recipient.

When should I use the scanner glass instead of the document feeder?

When scanning a borderless original.

What must be done before some scan functions are available?

Install the HP printer software.

How do I scan to a computer from the printer control panel?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Touch Scan from the control panel, and then select Computer.
  3. Select your computer name.
  4. Touch Start Scan.

What should I ensure before scanning to a computer?

Make sure you have already installed the HP recommended printer software. The printer and computer must be connected and turned on. In addition, on Windows computers, the printer software must be running prior to scanning.

How do I enable the scan to a computer feature in Windows when using a network connection?

  1. Open the HP printer software.
  2. Click Print, Scan & Fax, and then click Scan.
  3. Select Manage Scan to Computer.
  4. Click Enable.

How do I scan a document or photo to a file in Windows?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the HP printer software.
  3. Click Print, Scan & Fax, and then click Scan.
  4. Click Scan a Document or Photo.
  5. Select the type of scan you want and then click Scan.

What file types can I save my scans as when using the HP printer software?

You can save your scan as a PDF file or as an image file (JPEG).

What can I do after scanning if “Show Viewer After Scan” is selected?

You can make adjustments to the scanned image in the preview screen.

How do I scan to a memory device from the printer control panel?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Insert a USB flash drive.
  3. Touch Scan, and then select Memory Device.
  4. Make changes to scan options, if needed.
  5. Touch Start Scan.

What should I avoid when using a USB flash drive with the printer?

Do not remove the flash drive from the printer USB port while it is being accessed by the printer. This can damage the files on the USB flash drive.

Does the printer support encrypted USB flash drives?

No, the printer does not support encrypted USB flash drives.

How do I set up Scan to Email?

  1. From the Home screen, touch Scan, and then touch Email.
  2. On the Email Profile Not Set Up screen, touch Next.
  3. Touch Using the HP Software Installed on a Computer or Using a Web Browser, and then follow the onscreen message to set up email profile.

How do I scan a document or photo to email from the control panel?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From Home screen, touch Scan, and then touch Email.
  3. Confirm the email account that you want to use, and touch Continue.
  4. Enter recipient’s email address in the To field.
  5. Enter email subject in the Subject field.
  6. Touch if you want to preview scanned photo or document.
  7. Touch to change settings.
  8. Touch Send.
  9. Touch Finish when the scan completes.

What is the Scan-to-Email App?

The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the specified recipients directly from your printer.

How do I set up Scan to Email using the Scan-to-Email app?

  1. Enable Web Services on the printer.
  2. From Home screen, touch Apps, and then touch Scan-to-Email app.
  3. On the Welcome screen, touch Continue.
  4. Touch in the Email box to enter your email address, and then touch Done.
  5. Touch Continue.
  6. A PIN will be sent to the email address you entered. Touch Continue.
  7. Touch the PIN to enter your PIN and then touch Done.
  8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login information.
  9. Select your scan type by touching Photo or Document.
  10. For photos, select the scan settings, and touch Continue.
  11. For documents, continue with the next step.
  12. Verify the email information, and touch Continue.
  13. Touch Scan to Email.
  14. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

How do I scan a document or photo to email from the control panel using the Scan-to-Email app?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From Home screen, touch Apps, and then touch Scan-to-Email app.
  3. On the control panel display, select the account that you want to use, and touch Continue.
  4. If prompted, enter the PIN.
  5. Select your scan type by touching Photo or Document.
  6. For photos, select the scan settings, and touch Continue.
  7. To add or remove recipients, touch Modify Recipient(s), and when finished touch Done.
  8. Verify the email information and touch Continue.
  9. Touch Scan to Email.
  10. Touch OK when the scan completes, and then touch Yes to send another email, or No to finish.

How do I scan a document or photo to email from HP printer software in Windows?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the HP printer software.
  3. Click Print, Scan & Fax, and then click Scan.
  4. Click Scan a Document or Photo.
  5. Select the type of scan you want and then click Scan.

What are the email options when using the HP printer software?

Choose Email as PDF or Email as JPEG to open your email software with the scanned file as an attachment.

How do I change account settings for the Scan-to-Email app?

  1. From Home screen, touch Apps, and then touch Scan-to-Email app.
  2. Select the account that you want to change, and touch Modify.
  3. Select which setting you want to modify, and follow the onscreen prompts.

How do I scan using HP Smart?

You can use the HP Smart app to scan documents or photos from the printer’s scanner, and you can also scan using your device camera.

How do I scan a document or photo using the printer scanner from a Windows 10 device with HP Smart?

  1. Load the original print-side up in the document feeder, or load the original print-side down on the right front corner of the scanner glass.
  2. Open HP Smart.
  3. Select Scan, and then select Scanner.
  4. Click or tap the Settings icon to modify the basic settings.
  5. Click or tap the Scan icon. A preview of the scan appears.
  6. On the preview screen, make any adjustments if necessary.
  7. Select the file type you want, and then click or tap the Print, Save, or Share icon to print or save your scan, or share your scan with others.

How do I scan a document or photo using the device camera with HP Smart on a Windows 10 device?

  1. Open HP Smart.
  2. Select Scan, and then select Camera.
  3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen to take an image.
  4. Adjust boundaries if needed. Click or tap the Apply icon.
  5. Make other adjustments if necessary.
  6. Select the file type you want, and then click or tap the Print, Save, or Share icon to print or save your scan, or share your scan with others.

How do I edit a previously scanned document or photo using HP Smart?

  1. Open HP Smart.
  2. Select Scan, and then select Import.
  3. Select the document or photo that you want to adjust, and then click or tap Open.
  4. Adjust boundaries if needed. Click or tap the Apply icon.
  5. Make other adjustments if necessary.
  6. Select the file type you want, and then click or tap the Print, Save, or Share icon to print or save your scan, or share your scan with others.

How do I scan from an Android or iOS device with HP Smart?

  1. Open HP Smart and select a scanning option.
  2. If you select to scan using the camera, the built-in camera will open. Scan your photo or document using the camera.
  3. If you select to scan using the printer scanner, tap the Settings icon to select the input source and change the scan settings, and then tap the Scan icon.
  4. When you have finished adjusting the scanned document or photo, save, share, or print it.

What is Webscan?

Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer to your computer using a web browser.

How do I enable Webscan?

  1. Open the embedded web server.
  2. Click the Settings tab.
  3. In the Security section, click Administrator Settings.
  4. Select Webscan from EWS to enable Webscan.
  5. Click Apply.

How do I scan using Webscan?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the embedded web server.
  3. Click the Scan tab.
  4. Click Webscan in the left pane, change any settings, and then click Start Scan.

How do I scan documents as editable text using the HP software?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the HP printer software.
  3. Click Print, Scan & Fax, and then click Scan.
  4. Click Scan a Document or Photo.
  5. Select Save as Editable Text (OCR) and click Scan.

What should I do if ‘Save as Editable Text (OCR)’ is not in the list of available scan options?

You need to reinstall your software and choose that option.

What are the guidelines for scanning documents as editable text?

  • Make sure the scanner glass or document feeder window is clean.
  • Make sure the document is loaded correctly.
  • Make sure the text on the document is clear.

What conditions can cause the software to not convert the document successfully?

  • The text on the original is faint or wrinkled.
  • The text is too small.
  • The structure of the document is too complex.
  • The text is tightly spaced.
  • The text is on a colored background.

What profile should I choose when scanning for editable text?

Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan settings designed to maximize the quality of your OCR scan.

How should I save my file when scanning for editable text?

  • If you want to extract just the text from the document, without any of the formatting of the original, select a plain text format, such as Text (.txt) or TXT.
  • If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format, such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable PDF.

How do I create a new scan shortcut in Windows?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the HP printer software.
  3. Click Print, Scan & Fax, and then click Scan.
  4. Click Scan a Document or Photo.
  5. Click Create New Scan Shortcut.
  6. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click Create.
  7. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right of the shortcut.

How do I change scan settings in Windows?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Open the HP printer software.
  3. Click Print, Scan & Fax, and then click Scan.
  4. Click Scan a Document or Photo.
  5. Click the More link in the top right corner of the HP Scan dialog box.
  6. Click each section at the left of the detailed settings pane to review the settings in that section.
  7. When you have finished changing settings, do one of the following:
    • Click Scan. You are prompted to save or reject the changes to the shortcut after the scan is finished.
    • Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you can reuse them next time.

What tips can I use for successful copying and scanning?

  • Keep the glass and the back of the lid clean.
  • Load your original print-side down on the scanner glass and align it with the marking on the rear left corner of the glass.
  • To make a large copy of a small original, scan the original into the computer, resize the image in the scanning software, and then print a copy of the enlarged image.
  • If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software.
  • To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
  • If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display, or use document feeder to scan.

What can I do with the printer’s fax function?

You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used numbers.

What fax options can be set from the printer control panel?

You can set a number of fax options, such as resolution and the contrast between lightness and darkness on the faxes you send.

What should I do before beginning faxing?

Make sure you have set up the printer correctly for faxing. You can verify the fax is set up correctly by running the fax setup test from the printer control panel.

How can I send a fax?

  • Send a standard fax.
  • Send a standard fax from the computer.
  • Send a fax from a phone.
  • Send a fax using monitor dialing.
  • Send a fax using printer memory.
  • Send a fax to multiple recipients.
  • Send a fax in Error Correction Mode.

How do I send a standard fax from the printer control panel?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From the printer control panel display, touch Fax.
  3. Touch Send Now.
  4. Enter the fax number by using the keypad or by selecting from the phone book.
  5. Touch Send.

How can I add a pause in the fax number I am entering?

Touch * repeatedly, until a dash (-) appears on the display.

How do I send a color fax?

Touch (Fax Settings) to change the default color.

How do I send a standard fax from the computer in Windows?

  1. Open the document on your computer that you want to fax.
  2. On the File menu in your software application, click Print.
  3. From the Name list, select the printer that has “fax” in the name.
  4. To change settings, click the button that opens the Properties dialog box.
  5. After you have changed any settings, click OK.
  6. Click Print or OK.
  7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax.

How do I send a fax from a phone connected to the printer?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. Dial the number by using the keypad on the phone that is connected to the printer.
  3. From the printer control panel display, touch Fax.
  4. Touch Send Now.
  5. When you are ready to send the fax, touch Send.

How do I send a fax using monitor dialing from the printer control panel?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From the printer control panel display, touch Fax.
  3. Touch Send Now.
  4. Touch Send.
  5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
  6. Follow any prompts that might occur.

How do I send a fax using printer memory?

  1. Ensure that Scan and Fax Method is turned on.
    • From the printer control panel display, touch Fax.
    • Touch Setup, and then touch Preferences.
    • Touch Scan and Fax Method to turn it on.
  2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  3. From the printer control panel display, touch Fax.
  4. Touch Send Now.
  5. Enter the fax number by using the keypad.
  6. Touch Send.

How do I send a fax to multiple recipients?

  1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
  2. From the printer control panel display, touch Fax.
  3. Touch Send Now.
  4. Touch (Phone Book), and then touch Local Phone Book.
  5. Touch and select (Group) to switch to the group phone book.
  6. Touch the name of the group that you want to send.
  7. Touch Send.

How do I change the Error Correction Mode (ECM) setting from the control panel?

  1. From the printer control panel display, touch Fax.
  2. Touch Setup.
  3. Touch Preferences.
  4. Scroll to Error Correction Mode to touch to turn the feature on or off.

How can I receive a fax?

You can receive faxes automatically or manually.

How do I set up the printer with DSL?

  1. Obtain a DSL filter from your DSL provider.
  2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter. If you do not use the supplied cord to connect from the DSL filter to the printer, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
  3. Connect an additional phone cord from the DSL filter to the telephone wall jack.
  4. Run a fax test.

What should I do if I encounter problems setting up the printer with optional equipment?

Contact your local service provider or vendor for further assistance.

What should I do if I am using either a PBX phone system or an ISDN converter/terminal adapter?

  • Connect the printer to the port that is designated for fax and phone use.
  • Make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.

What should I do if I have problems when connected to the fax/phone port of my ISDN converter?

Try using the port designated for multiple purposes; it might be labeled “multi-combi” or something similar.

What should I do if I am using a PBX phone system?

  • Set the call waiting tone to “off”.
  • Dial the number for an outside line before dialing the fax number.

How do I set up the printer with a distinctive ring service?

  1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  2. Turn on the Auto Answer setting.
  3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your fax number. NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls or it might not answer at all.
  4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
  5. Run a fax test.

What is the Ring Pattern Detection feature?

With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.

How do I set up the printer with a shared voice/fax line?

  1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  2. Do one of the following:
    • If you have a parallel-type phone system, remove the white plug from the port labeled on the back of the printer, and then connect a phone to this port.
    • If you have a serial-type phone system, you might plug your phone directly on top of the printer cable which has a wall plug attached to it.
  3. Now you need to decide how you want the printer to answer calls, automatically or manually:
    • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
    • If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answer setting.
  4. Run a fax test.

What should I do if I pick up the phone before the printer answers the call and hear fax tones from a sending fax machine?

You need to answer the fax call manually.

How do I set up the printer with voice mail?

  1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  2. Turn off the Auto Answer setting.
  3. Run a fax test.

What is required to receive faxes if I have a voice mail service at the same phone number I use for fax calls?

You must receive faxes manually; this means you must be available to respond in person to incoming fax calls.

How do I set up the printer with a computer dial-up modem?

  1. Remove the white plug from the port labeled on the back of the printer.
  2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled on the back of the printer.
  3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  5. Turn on the Auto Answer setting.
  6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
  7. Run a fax test.

How do I set up the printer with a computer DSL/ADSL modem?

  1. Obtain a DSL filter from your DSL provider.
  2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  3. Connect the DSL filter to the parallel splitter.
  4. Connect the DSL modem to the parallel splitter.
  5. Connect the parallel splitter to the wall jack.
  6. Run a fax test.

How do I set up the printer on the same phone line as a computer with two phone ports?

  1. Remove the white plug from the port labeled on the back of the printer.
  2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled on the back of the printer.
  3. Connect a phone to the “OUT” port on the back of your computer dial-up modem.
  4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  6. Now you need to decide how you want the printer to answer calls, automatically or manually:
    • If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice call, you need to answer it before the printer answers the call. To set up the printer to answer calls automatically, turn on the Auto Answer setting.
    • If you set up the printer to answer faxes manually, you must be available to respond in person to incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually, turn off the Auto Answer setting.
  7. Run a fax test.

How do I set up the printer with a computer DSL/ADSL modem when using the same phone line for voice, fax, and my computer?

  1. Obtain a DSL filter from your DSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls.
  2. Connect one end of the phone cord to the DSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  3. If you have a parallel-type phone system, remove the white plug from the port labeled on the back of the printer, and then connect a phone to this port.
  4. Connect the DSL filter to the parallel splitter.
  5. Connect the DSL modem to the parallel splitter.
  6. Connect the parallel splitter to the wall jack.
  7. Run a fax test.

How do I set up the printer with a shared voice/fax line with an answering machine?

  1. Remove the white plug from the port labeled on the back of the printer.
  2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.
  3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the “OUT” port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.
  5. Turn on the Auto Answer setting.
  6. Set your answering machine to answer after a low number of rings.
  7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies by country/region.)
  8. Run a fax test.

How do I set up the printer on the same phone line as a computer with two phone ports, an answering machine and a dial-up modem?

  1. Remove the white plug from the port labeled on the back of the printer.
  2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled on the back of the printer.
  3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled “OUT” on the back of the computer (the computer dial-up modem).
  4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the “OUT” port. NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the printer. You can use standard phone cords for these connections.
  6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  7. Turn on the Auto Answer setting.
  8. Set your answering machine to answer after a low number of rings.
  9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the product. (The maximum number of rings varies by country/region.)
  10. Run a fax test.

How do I set up the printer with a computer DSL/ADSL modem and answering machine?

  1. Obtain a DSL/ADSL filter from your DSL/ADSL provider. NOTE: Phones in other parts of the home/office sharing the same phone number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls.
  2. Connect one end of the phone cord to the DSL/ADSL filter, and then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  3. Connect the DSL/ADSL filter to the splitter.
  4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled on the back of the printer. NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer.
  5. Connect the DSL modem to the parallel splitter.
  6. Connect the parallel splitter to the wall jack.
  7. Set your answering machine to answer after a low number of rings.
  8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the printer. NOTE: The maximum number of rings varies by country/region.
  9. Run a fax test.

How do I set up the printer with a computer dial-up modem and voice mail service?

  1. Remove the white plug from the port labeled on the back of the printer.
  2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled on the back of the printer.
  3. Connect a phone to the “OUT” port on the back of your computer dial-up modem.
  4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: You might need to connect the phone cord to your country/region adapter.
  5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the printer cannot receive faxes.
  6. Turn off the Auto Answer setting.
  7. Run a fax test.

How do I test my fax setup?

  1. Set up the printer for faxing according to your particular home or office setup instructions.
  2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting the test.
  3. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).
  4. Touch Fax Setup .
  5. Touch Tools , and then touch Run Fax Test.

What does the fax test do?

  • Tests the fax hardware
  • Verifies the correct type of phone cord is connected to the printer
  • Checks that the phone cord is plugged into the correct port
  • Checks for a dial tone
  • Checks for an active phone line
  • Tests the status of your phone line connection.

What should I do if the fax test fails?

Review the report for information on how to fix the problem and rerun the test.

How do I set up Web Services using the printer control panel?

  1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).
  2. Touch Web Services Setup .
  3. Touch Accept to accept the Web Services terms of use and enable Web Services.
  4. On the screen that appears, touch OK to allow the printer to automatically check for product updates. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.
  5. If the Printer Update Options screen is displayed, select one of the options.
  6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

How do I set up Web Services using the embedded web server?

  1. Open the EWS.
  2. Click the Web Services tab.
  3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use.
  4. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.
  5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

How do I set up Web Services using the HP printer software (Windows)?

  1. Open the HP printer software.
  2. In the window that appears, double-click Print, Scan & Fax and then select Printer Home Page (EWS) under Print. The printer’s home page (embedded web server) opens.
  3. Click the Web Services tab.
  4. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use.
  5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are automatically downloaded and installed, and then the printer restarts. NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the details, contact your network administrator or the person who set up the network.
  6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

How do I print documents using HP ePrint?

  1. On your computer or mobile device, open your email application.
  2. Create a new email message, and then attach the file that you want to print.
  3. Enter the HP ePrint email address in the “To” field, and then select the option to send the email message.

How do I find the HP ePrint email address?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( HP ePrint ).
  2. Touch Print Info. The printer prints an information page that contains the printer code and instructions on how to customize the email address.

How do I turn off HP ePrint?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).
  2. Touch HP ePrint , and then touch Off.

How do I use print apps?

  1. From the Home screen, touch Apps .
  2. Touch a print app to enable, configure, or use it. In some cases, you may need to go to partner websites to complete account configuration.

How do I check for updates to print apps?

Touch Apps , and then touch Update Print Apps.

How do I remove Web Services using the printer control panel?

  1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).
  2. Touch Remove Web Services.

How do I remove Web Services using the embedded web server?

  1. Open the EWS.
  2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
  3. Click Remove Web Services.
  4. Click Yes to remove Web Services from your printer.

What should I do before replacing the cartridges?

  • Make sure the printer is turned on.
  • Open the front door.
  • Open the cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding.

How do I replace the cartridges?

  1. Make sure the printer is turned on.
  2. Open the front door.
  3. Open the cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding.
  4. Press the front of the cartridge to release it, and then remove it from the slot.
  5. Remove the new cartridge from its packaging.
  6. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed in the slot. Make sure that the color-coded letter on the cartridge matches that on the slot.
  7. Repeat steps 3 through 5 for each cartridge you are replacing.
  8. Close the cartridge access door.
  9. Close the front door.

Where can I find the cartridge number?

  • In the embedded web server, click the Tools tab, and then click Cartridge Level Gauge under Product Information.
  • On the printer status report.
  • On the label of the cartridge you are replacing.
  • On a sticker inside the printer. Open the cartridge access door to locate the sticker.

How do I disable the usage information function?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
  2. Touch Preferences , and then touch Store Anonymous Usage Information to turn it off.

How do I set up the printer on my wireless network?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
  2. Touch ( Settings ).
  3. Touch Wireless Settings.
  4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
  5. Follow the display instructions to complete the setup.

How do I connect my printer by using the HP Smart app?

  1. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported.
  2. Open the HP Smart app.
  3. Windows: On the home screen, click or tap Set Up a New Printer and follow the onscreen instructions to add a printer to your network. -or- iOS/Android: On the home screen, tap the Plus icon and then tap Add Printer. Follow the onscreen instructions to add a printer to your network.

How do I change from an Ethernet connection to a wireless connection (Windows)?

  1. Remove the Ethernet cable from the printer.
  2. Run the Wireless Setup Wizard to make the wireless connection.

How do I change from a USB connection to a wireless network (Windows)?

  1. Open the HP printer software.
  2. Click Tools.
  3. Click Device Setup & Software.
  4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

How do I change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows)?

  1. Before you proceed, make sure your computer and printer meet the following requirements:
    • Your printer is currently connected to your computer through USB.
    • Your computer is currently connected to a wireless network.
  2. Open the HP Smart app.
  3. Make sure your printer is selected.
  4. Click Learn More when you see “Make printing easier by connecting your printer wirelessly” on top of the home page of the app.

How do I change from a wireless connection to a USB or Ethernet connection (Windows)?

Connect the USB or Ethernet cable to the printer.

How do I print the wireless test report?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch ( Settings ).
  2. Touch Print Reports.
  3. Touch Wireless Test Report.

How do I turn on or off the wireless capability of the printer?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch ( Settings ).
  2. Touch Wireless Settings.
  3. Touch the toggle button next to Wireless to switch it on or off.

How do I print network settings?

  • From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print Details to print the network configuration page.
  • From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), touch Reports , and then touch Network Configuration Page.

How do I set the link speed?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), and then touch Network Setup.
  2. Touch Ethernet Settings.
  3. Select Advanced Settings.
  4. Touch Link Speed.
  5. Touch the appropriate option that matches your network hardware.

How do I change IP settings?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), and then touch Network Setup.
  2. Touch Ethernet Settings or Wireless Settings.
  3. Touch Advanced Settings.
  4. Touch IP Settings.
  5. A message appears warning that changing the IP address removes the printer from the network. Touch OK to continue.
  6. To change the settings manually, touch Manual (Static), and then enter the appropriate information for the following settings:
    • IP Address
    • Subnet Mask
    • Default Gateway
    • DNS Address
  7. Enter your changes, and then touch Done .
  8. Touch OK.

How do I turn on Wi-Fi Direct?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct).
  2. Touch ( Settings ).
  3. If the display shows that Wi-Fi Direct is Off , touch Wi-Fi Direct and then switch it on.

How do I change the Wi-Fi Direct connection method?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct).
  2. Touch ( Settings ).
  3. Touch Connection Method and then select Automatic or Manual.

How do I print from a wireless-capable mobile device that supports Wi-Fi Direct?

  1. Make sure you have turned on Wi-Fi Direct on the printer.
  2. Turn on Wi-Fi Direct on your mobile device.
  3. From your mobile device, select a document from a print enabled application, and then select the option to print the document. The list of available printers appears.
  4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OfficeJet Pro 9010 (where ** are the unique characters to identify your printer), and then follow the onscreen instructions on the printer and your mobile device.
  5. Print your document.

How do I print from a wireless-capable mobile device that does not support Wi-Fi Direct?

  1. Make sure you have turned on Wi-Fi Direct on the printer.
  2. Turn on the Wi-Fi connection on your mobile device.
  3. From the mobile device, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet Pro 9010 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted.
  4. Print your document.

How do I print from a wireless-capable computer (Windows)?

  1. Make sure you have turned on Wi-Fi Direct on the printer.
  2. Turn on the computer’s Wi-Fi connection.
  3. From the computer, connect to a new network. Use the process you normally use to connect to a new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP OfficeJet Pro 9010 (where ** are the unique characters to identify your printer).
  4. Enter the Wi-Fi Direct password when prompted.
  5. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless network. If the printer has been installed and connected to your computer with a USB cable, follow the steps below to install the printer software using the Wi-Fi Direct connection. a. Open the HP printer software. b. Click Tools. c. Click Device Setup & Software, and then select Connect a new device. NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct, do not select the Convert a USB connected printer to wireless option. d. When the Connection Options screen appears, select Wireless. e. Select your HP printer from the detected printer list. f. Follow the onscreen instructions.
  6. Print your document.

How do I open the Toolbox?

  1. Open the HP printer software.
  2. Click Print, Scan & Fax .
  3. Click Maintain Your Printer.

How do I open the embedded web server through a network?

  1. Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by printing a network configuration page.
  2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.

How do you open the embedded web server through Wi-Fi Direct?

  1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wi-Fi Direct).
  2. Touch ( Settings ).
  3. If the display shows that Wi-Fi Direct is Off, touch Wi-Fi Direct and then switch it on.
  4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for example: DIRECT-**-HP OfficeJet Pro 9010 (where ** are the unique characters to identify your printer).
  5. Enter the Wi-Fi Direct password when prompted.
  6. In a supported web browser on your computer, type the following address: http:// 192.168.223.1.

What should I check if the embedded web server cannot be opened?

  • Check your network setup:
    • Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
    • Make sure the network cable is securely connected to the printer.
    • Make sure the network hub, switch, or router is turned on and working correctly.
  • Check the computer:
    • Make sure the computer that you are using is connected to the same network as the printer.
  • Check your web browser:
    • Make sure the web browser meets the minimum system requirements.
    • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.
    • Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.
  • Check the printer IP address:
    • Make sure the printer IP address is correct.
    • To find out the printer IP address, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (Wireless) or (Ethernet).

How do you obtain the printer IP address by printing a network configuration page?

From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), touch Reports, and then touch Network Configuration Page.

What is an invalid printer IP address?

If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.

Where can I find HP online troubleshooting tools?

You can visit the HP online support website at http://www.support.hp.com.

What kind of printer issues can the HP online troubleshooting tool help me with?

The HP online troubleshooting tool can help with:

  • Troubleshoot paper jam issues
  • Clear jammed paper from the printer and resolve paper or paper feed issues.
  • Troubleshoot a print carriage jam
  • Clear obstructions that are blocking the print carriage.
  • Troubleshoot issues with print job not printing
  • Resolve issues with printer responsiveness, pages not printing, or “Unable to print” errors.
  • Troubleshoot print quality issues
  • Improve the quality of your prints.
  • Troubleshoot copy and scan issues
  • Determine why the printer will not copy or scan, or improve the quality of your copies or scans.
  • Troubleshoot fax issues
  • Resolve problems with sending or receiving faxes, or faxing to your computer.
  • Troubleshoot wireless network connection issues
  • Resolve wireless networking issues, including issues with setting up a wireless connection for the first time or fixing a connection that is no longer working.
  • Troubleshoot a firewall or antivirus issue
  • Determine if a firewall or antivirus program is preventing your computer from connecting to the printer and resolve the issue.
  • Find network settings for a wireless connection
  • Find your wireless network name (SSID) and password.
  • Troubleshoot Wi-Fi Direct issues
  • Resolve Wi-Fi Direct problems or configure Wi-Fi Direct.
  • Troubleshoot mobile network issues
  • Resolve issues with connecting a mobile device to your printer.
  • HP Print and Scan Doctor (For Windows operating systems only)
  • Automatically diagnose and resolve printer issues.

How do I access the Help menu from the printer control panel?

To access the Help menu from the Home screen or contextual help for a screen, touch on the printer control panel.

What kind of alerts does the HP Smart app provide?

The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance.

What topics are covered in the “Get help in this guide” section?

  • Jams and paper-feed issues
  • Printing issues
  • Copy and scan issues
  • Fax issues
  • Network and connection issues
  • Printer hardware issues

How do I clear a paper jam from the input tray?

  1. Press and hold the two buttons on both sides of the output tray to move out the output tray from the printer.
  2. Remove the input tray by pulling it all the way out of the printer.
  3. Check the input tray area underneath the printer. Removed the jammed paper.
  4. Insert the input tray back until it snaps into place.
  5. Insert the output tray back into the printer.

How do I clear a paper jam from the print zone?

  1. Open the front door.
  2. Open the cartridge access door.
  3. If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper.
  4. If need, move the carriage to the far right of the printer, and remove any jammed or torn pieces of paper.
  5. Lift the handle of the paper path cover and remove the cover.
  6. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
  7. Reinsert the paper path cover until it snaps into place.
  8. Close the cartridge access door.
  9. Close the front door.

How do I clear a paper jam from the document feeder?

  1. Lift the cover of the document feeder.
  2. Pull any jammed paper out of the rollers.
  3. Lift the document feeder tab from the side.
  4. Pull any jammed paper out under the rollers.
  5. Close the document feeder tab.
  6. Close the cover of the document feeder until it snaps into space.
  7. Lift up the document feeder tray.
  8. Remove any jammed paper under the tray.
  9. Put down the document feeder tray.

How do I clear a print carriage jam?

Remove any objects, such as paper, that are blocking the print carriage.

What should I do to avoid paper jams?

  • Remove printed papers from the output tray frequently.
  • Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
  • Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
  • Do not use paper that is too thick or too thin for the printer.
  • Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.
  • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
  • Do not place too much paper in the document feeder tray. For information on the maximum number of sheets allowed in the document feeder, see Specifications.
  • Do not mix different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
  • Adjust the paper-width guides in the input tray to fit snugly against all paper. Make sure the paper-width guides do not bend the paper in the input tray.
  • Adjust the paper-length guide in the input tray to fit snugly against all paper. Make sure the paper-length guide does not bend the paper in the input tray.
  • Do not force paper too far inside the input tray.
  • If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
  • Use paper types that are recommended for the printer.
  • If the printer is about to run out of paper, allow the printer to run out of paper first, and then add paper. Do not load paper when the printer is printing.
  • When removing the input tray, it is recommended to remove the tray completely from the printer to make sure no paper is stuck at the rear of the tray. You might need to check the opening in the printer where the tray was, and reach into the gap to remove any paper.

What should I do if paper is not picked up from a tray?

  • Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before loading.
  • Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper guides are snug, but not tight, against the stack.
  • Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray.
  • Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

What should I do if pages are skewing?

  • Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned correctly.
  • Load paper into the printer only when it is not printing.
  • Make sure the rear access door is securely shut.

What should I do if multiple pages are being picked up?

  • Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
  • Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input tray, and does not exceed the stack height indicated by one or more label on the side or paper-width guide of the input tray.
  • Make sure the tray is not overloaded with paper.
  • Use HP paper for optimum performance and efficiency.

How do I resolve print issues (Windows)?

  1. Check for error messages from the printer display and resolve them by following the onscreen instructions.
  2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working.
  3. Verify that the printer is not paused or offline.
  4. Verify that the printer is set as the default printer.
  5. Restart the print spooler so that the printer can respond to print jobs stuck on the print queue.
  6. Restart the computer.
  7. Clear the print queue.
  8. Check the power connection and reset the printer.

How do I verify that the printer is not paused or offline?

a. Depending on your operating system, do one of the following:

  • Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.
  • Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
  • Windows 7: From the Windows Start menu, click Devices and Printers. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what’s printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again.

How do I verify that the printer is set as the default printer?

a. Depending on your operating system, do one of the following:

  • Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.
  • Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
  • Windows 7: From the Windows Start menu, click Devices and Printers. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.

How do I restart the print spooler?

a. Depending on your operating system, do one of the following: Windows 10 i. From the Windows Start menu, select Windows Administrative Tools from the app list, and then select Services. ii. Right-click the Print Spooler, and then click Properties. iii. On the General tab, next to Startup type, make sure that Automatic is selected. iv. If the service is not already running, under Service status, click Start, and then click OK. Windows 8.1 and Windows 8 i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the Settings icon. ii. Click or tap Control Panel, and then click or tap System and Security. iii. Click or tap Administrative Tools, and then double-click or double-tap Services. iv. Right-click or touch and hold Print Spooler, and then click Properties. v. On the General tab, next to Startup type, make sure that Automatic is selected. vi. If the service is not already running, under Service status, click or tap Start, and then click or tap OK. Windows 7 i. From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK.

b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again.

How do I clear the print queue?

a. Depending on your operating system, do one of the following:

  • Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound.
  • Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers.
  • Windows 7: From the Windows Start menu, click Devices and Printers. b. Double-click the icon for your printer to open the print queue. c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. d. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. e. Check the print queue again to make sure it is clear, and then try to print again.

How do I check the power connection and reset the printer?

  1. Make sure the power cord is firmly connected to the printer.
  2. Look at the Power button located on the printer. If it is not lit, the printer is turned off. Press the Power button to turn on the printer. NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
  3. With the printer turned on, disconnect the power cord from the back of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 15 seconds.
  6. Plug the power cord back into the wall outlet.
  7. Reconnect the power cord to the back of the printer.
  8. If the printer does not turn on by itself, press the Power button to turn on the printer.
  9. Try using the printer again.

What should I do to improve print quality (Windows)?

  1. Make sure you are using original HP cartridges.
  2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list.
    • In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print properties.
  3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
  4. Align the printhead.
  5. Print a diagnostics page if the cartridges are not low on ink.
  6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
  7. If cleaning the printhead does not solve the problem, contact HP support. Go to http://www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

How do I align the printhead from the printer software?

a. Load letter or A4 unused plain white paper into the input tray. b. Open the HP printer software. c. In the printer software, click Print, Scan, & Fax, and then click Maintain Your Printer to access the Printer Toolbox. d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an alignment sheet.

How do I print a diagnostics page from the printer software?

a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. Open the HP printer software. c. In the printer software, click Print, Scan, & Fax, and then click Maintain Your Printer to access the printer toolbox. d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.

How do I clean the printhead from the printer software?

a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. Open the HP printer software. c. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.

How do I improve print quality from the printer display?

  1. Make sure you are using original HP cartridges.
  2. Make sure you have selected the appropriate paper type and print quality.
  3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
  4. Align the printhead.
  5. Print a diagnostics page if the cartridges are not low on ink.
  6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
  7. If cleaning the printhead does not solve the problem, contact HP support. Go to http://www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

How do I align the printhead from the printer display?

a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c. Touch Printer Maintenance, touch Align Printhead, and then follow the onscreen instructions.

How do I print a diagnostics page from the printer display?

a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c. Touch Reports. d. Touch Print Quality Report.

How do I clean the printhead from the printer display?

a. Load Letter, A4, or Legal unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c. Touch Printer Maintenance, select Clean Printhead, and then follow the onscreen instructions.

What are the troubleshooting options for copy and scan issues?

  • Use an HP online troubleshooting tool to solve your copy and scan issues. See Get help with HP online troubleshooting.
  • Use HP Print and Scan Doctor (Windows only) to automatically diagnose and resolve issues.

What should I do if I am having problems faxing?

Run the fax test report first to see if there is a problem with your fax setup. If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify that the settings are correct.

What does the fax test do?

  • Tests the fax hardware
  • Verifies that the correct type of phone cord is connected to the printer
  • Checks that the phone cord is plugged into the correct port
  • Checks for a dial tone
  • Tests the status of your phone line connection
  • Checks for an active phone line

How do I test fax setup via the printer control panel?

  1. Set up the printer for faxing according to your particular home or office setup instructions.
  2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting the test.
  3. On the Fax screen, flick to the right and touch Setup, touch Setup Wizard, and then follow the onscreen instructions. The printer displays the status of the test on the display and prints a report.
  4. Review the report.
    • If the fax test failed, review the solutions below.
    • If the fax test passed and you are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP’s online troubleshooting wizard.

What should I do if the fax test failed?

If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then review the appropriate topic in this section for solutions to try.

What should I do if the “Fax Hardware Test” failed?

  • Turn the printer off by pressing (the Power button) located on the front left side of the printer and then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section.
  • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
  • If you are running the test from the Fax Setup Wizard (Windows), make sure the printer is not busy completing another task, such as receiving a fax or making a copy. Check the display for a message indicating that the printer is busy. If it is busy, wait until it is finished and in the idle state before running the test.
  • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to http://www.support.hp.com . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support.

What should I do if the “Fax Connected to Active Telephone Wall Jack” test failed?

  • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
  • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer.
  • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
  • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.
  • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing.

What should I do if the “Phone Cord Connected to Correct Port on Fax” test failed?

If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

  1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer. NOTE: If you use the port labeled to connect to the telephone wall jack, you cannot send or receive faxes. The port labeled should only be used to connect other equipment, such as an answering machine.
  2. After you have connected the phone cord to the port labeled, run the fax test again to make sure it passes and the printer is ready for faxing.
  3. Try to send or receive a test fax.

What should I do if the “Using Correct Type of Phone Cord with Fax” test failed?

  • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer.
  • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
  • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.

What should I do if the “Dial Tone Detection” test failed?

  • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
  • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.
  • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer.
  • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack.
  • If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX) systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
  • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes.
  • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the phone line.

What should I do if the “Fax Line Condition” test failed?

  • Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the printer to an analog phone line and try sending or receiving a fax.
  • Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
  • Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled on the back of the printer.
  • Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything from the phone line, and then run the test again.
    • If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
    • If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in this section.
  • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line.

What should I do if the display always shows “Phone Off Hook”?

  • HP recommends using a 2-wire phone cord.
  • Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet.

CLICK HERE TO DOWNLOAD HP OFFICEJET PRO 9010 (01) PDF MANUAL

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This Post Has 3 Comments

  1. doug van osten December 18, 2020 Reply

    how do you resize a picture and where can i get the information for this. where in the manual

    1. Anonymous December 18, 2020 Reply

      It looks like the only page in this manual that talks about resizing is on page 65 and says: “To make a large copy of a small original, scan the original into the computer, resize the image in the
      scanning software, and then print a copy of the enlarged image.”

  2. doug van osten December 18, 2020 Reply

    need a you tube on my matter

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