HP LASERJET PRO MFP M149 (01) PDF MANUAL

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HP LASERJET PRO MFP M149 (01) PDF SUMMARY:

Where can I find current information on printer specifications, power consumption, and operating systems?

For current information, see http://www.hp.com/support/ljM148MFP, http://www.hp.com/support/ljM227MFP.

What does HP’s all-inclusive help for the printer include?

HP’s all-inclusive help for the printer includes information to install and configure the printer, learn how to use it, solve problems, download software and firmware updates, join support forums, and find warranty and regulatory information.

Where can I download the HP print driver for Mac computers?

Download HP Easy Start either from 123.hp.com or from the support website, and then use HP Easy Start to install the HP print driver.

Where can I find information and print drivers for Linux?

Go to hplipopensource.com/hplip-web/index.html.

Where can I find information and print drivers for UNIX?

Go to http://www.hp.com/go/unixmodelscripts.

What print driver is installed for Windows XP SP3, 32-bit?

The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows Vista®, 32-bit?

The “HP PCL.6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows 7, 32-bit and 64-bit?

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows 8, 32-bit and 64-bit?

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows 8.1, 32-bit and 64-bit?

The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows 10, 32-bit and 64-bit?

The “HP PCL-6” V4 printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is available for Windows Server 2008 SP2, 32-bit?

The “HP PCL.6” printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

What print driver is available for Windows Server 2008 SP2, 64-bit?

The “HP PCL 6” printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer tool to install it.

What print driver is installed for Windows Server 2008 R2, SP 1, 64-bit?

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows Server 2012, 64-bit?

The “HP PCL 6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows Server 2012 R2, 64-bit?

The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the software installation.

What print driver is installed for Windows 10 server (Server 2016), 32-bit and 64-bit?

The “HP PCL-6” printer-specific print driver is installed for this operating system as part of the software installation.

What do I do to install the print driver on OS X 10.11 El Capitan, macOS 10.12 Sierra, macOS 10.13 High Sierra?

To install the print driver, download HP Easy Start from 123.hp.com/LaserJet. Follow the steps provided to install the printer software and print driver.

Where do I go for a current list of supported operating systems?

Go to http://www.hp.com/support/ljM148MFP, http://www.hp.com/support/ljM227MFP for HP’s all-inclusive help for the printer.

Where can I find details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for this printer?

Go to http://www.hp.com/go/upd and click the Specifications tab.

Where can I find the full list of mobile and ePrint solutions?

Go to http://www.hp.com/go/LaserJetMobilePrinting.

What are the mobile printing solutions that HP offers?

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device, including:

Wi-Fi Direct (wireless models only)
HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)
HP ePrint app (Available for Android, iOS, and Blackberry)
HP All-in-One Remote app for iOS and Android devices
HP ePrint software
Google Cloud Print
AirPrint
Android Printing

What are the dimensions for the printer when fully closed?

The dimensions for the printer when fully closed are:

Height: 311.5 mm (12.2 in)
Width: 415.1 mm (16.3 in)
Depth: 407.4 mm (16 in)

What are the dimensions for the printer when fully open?

The dimensions for the printer when fully open are:

Height: 419.9 mm (16.5 in)
Width: 415.1 mm (16.3 in)
Depth: 624.4mm (24.6 in)

What is the weight of the printer (with cartridges)?

The weight of the printer (with cartridges) is 9.9 kg (21.8 lb).

What are the dimensions for the M227d model printer when fully closed?

The dimensions for the M227d model printer when fully closed are:

Height: 263.1 mm (10.4 in)
Width: 403 mm (15.8 in)
Depth: 407.4 mm (16 in)

What are the dimensions for the M227d model printer when fully open?

The dimensions for the M227d model printer when fully open are:

Height: 419.9 mm (16.5 in)
Width: 403 mm (15.8 in)
Depth: 624.4 mm (24.6 in)

What is the weight of the M227d model printer (with cartridges)?

The weight of the M227d model printer (with cartridges) is 9.1kg (20.1 lb).

What is the recommended and allowed operating environmental range for temperature?

Recommended: 17° to 25°C (62.6° to 77°F)
Allowed: 15° to 30°C (59° to 86°F)

What is the recommended and allowed operating environmental range for relative humidity?

Recommended: 30% to 70% relative humidity (RH)
Allowed: 10% to 80% (RH)

Where can I find basic setup instructions?

See the Setup Poster and Getting Started Guide that came with the printer.

What should I do to avoid paper jams when using the priority input tray?

To avoid paper jams:

Never add or remove paper from the Priority input tray during printing.
Before loading the tray, remove all of the paper from the input tray and straighten the stack.
When loading the tray, do not fan the paper.
Use paper that is not wrinkled, folded, or damaged.

How do I load paper in the Priority input tray?

Open the Main input tray door by grasping the handle and pulling down.
Spread the paper-width guides to the correct size.
Place the top edge of the paper at the opening of the Priority input tray.
Adjust the paper guides so that they lightly touch the paper stack, but do not bend the paper.

What should I do to avoid paper jams when using the main input tray?

To avoid paper jams:

Never add or remove paper from the Main input tray during printing.
Before loading the tray, remove all of the paper from the input tray and straighten the stack.
When loading the tray, do not fan the paper.
Use paper that is not wrinkled, folded, or damaged.

How do I load paper in the Main input tray?

Open the Main input tray door by grasping the handle and pulling down.
Adjust the paper-width guides by squeezing the adjustment latch on the right guide and sliding the guides to the size of the paper being used.
Adjust the paper-length guide by sliding guide to the size of the paper being used.
Load the paper into the tray.
Adjust the guides so that they lightly touch the paper stack, but do not bend it.
If the paper is A4 size, Letter-size or smaller, close the Main input tray door. Use the paper-stack window to verify that is correctly loaded.

How do I print envelopes using the manual feed option?

From the software program, select the Print option.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Click or tap the Paper/Quality tab.
In the Paper size drop-down list, select the correct size for the envelopes.
In the Paper type drop-down list, select Envelope.
In the Paper source drop-down list, select Manual feed.
Click the OK button to close the Document Properties dialog box.
In the Print dialog box, click the OK button to print the job.

How do I manually feed labels?

From the software program, select the Print option.
Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.
Click the Paper/Quality tab.
In the Paper size drop-down list, select the correct size for the sheets of labels.
In the Paper type drop-down list, select Labels.
In the Paper source drop-down list, select Manual feed.
Click the OK button to close the Document Properties dialog box.
In the Print dialog box, click the OK button to print the job.

Where can I order supplies and paper?

http://www.hp.com/go/suresupply

Where can I order genuine HP parts or accessories?

http://www.hp.com/buy/parts

How can I order using the HP Embedded Web Server (EWS)?

To access, in a supported web browser on the computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP SureSupply website, which provides options for purchasing Original HP supplies.

What are the available supplies?

Item	Description	Cartridge number	Part number
HP 30A Black LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	30A	CF230A
HP 30X Black LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	30X	CF230X
HP 31A Black LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	31A	CF231A
HP 94A Black LaserJet Toner Cartridge (M148dw, M148fdw models only)	Standard-capacity replacement black toner cartridge	94A	CF294A
HP 94X Black LaserJet Toner Cartridge (M148dw, M148fdw models only)	High-capacity replacement black toner cartridge	94X	CF294X
HP 32A Original LaserJet Imaging Drum	Imaging drum	32A	CF232A

Where can I find more information about the CSR program and benefits?

http://www.hp.com/go/csr-support and http://www.hp.com/go/csr-faq

Where can I order Genuine HP replacement parts?

Genuine HP replacement parts can be ordered at http://www.hp.com/buy/parts or by contacting an HP-authorized service or support provider.

What is HP Cartridge Policy?

This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

What is HP Cartridge Protection?

This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

How do I use the printer control panel to enable the Cartridge Policy feature?

Open the menus by touching or pressing the Setup button or the OK button on the printer control panel.
Open the following menus:
- System Setup
- Supply Settings
- Cartridge Policy
Select Authorized HP.

How do I use the printer control panel to disable the Cartridge Policy feature?

Open the menus by touching or pressing the Setup button or the OK button on the printer control panel.
Open the following menus:
- System Setup
- Supply Settings
- Cartridge Policy
Select Off.

How do I use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature?

Open the HP EWS.
- 2-line control panels: View the control-panel display to see the IP address.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the System tab.
From the left navigation pane, select Supply Settings.
From the Cartridge Policy drop-down list, select Authorized HP.
Click the Apply button.

How do I use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature?

Open the HP EWS.
- 2-line control panels: View the control-panel display to see the IP address.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the System tab.
From the left navigation pane, select Supply Settings.
From the Cartridge Policy drop-down menu, select Off.
Click the Apply button.

What should I do if I get an “Unauthorized Cartridge” error message?

Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit http://www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.

How do I use the printer control panel to enable the Cartridge Protection feature?

Open the menus by touching or pressing the Setup button or the OK button on the printer control panel.
Open the following menus:
- System Setup
- Supply Settings
- Cartridge Protection
Select Protect Cartridges.
When the printer prompts to confirm, select Continue to enable the feature.

How do I use the printer control panel to disable the Cartridge Protection feature?

Open the menus by touching or pressing the Setup button or the OK button on the printer control panel.
Open the following menus:
- System Setup
- Supply Settings
- Cartridge Protection
Select Off.

How do I use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature?

Open the HP EWS.
- 2-line control panels: View the control-panel display to see the IP address.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the System tab.
From the left navigation pane, select Supply Settings.
From the Cartridge Protection drop-down list, select Protect Cartridges.
Click the Apply button.

How do I use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature?

Open the HP EWS.
- 2-line control panels: View the control-panel display to see the IP address.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Network button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the System tab.
From the left navigation pane, select Supply Settings.
From the Cartridge Protection drop-down list, select Off.
Click the Apply button.

What should I do if I get a “Protected Cartridge” error message?

Replace the cartridge with a new toner cartridge. The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.

What should I do when the toner cartridge level is low?

Consider having a replacement cartridge available to install when print quality is no longer acceptable.

Where can I purchase cartridges or check cartridge compatibility for the printer?

Go to HP SureSupply at http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

What are the available toner cartridges?

Item	Description	Cartridge number	Part number
HP 30A Black LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	30A	CF230A
HP 30X Black LaserJet Toner Cartridge	High-capacity replacement black toner cartridge	30X	CF230X
HP 31A Black LaserJet Toner Cartridge	Standard-capacity replacement black toner cartridge	31A	CF231A
HP 94A Black LaserJet Toner Cartridge (M148dw, M148fdw models only)	Standard-capacity replacement black toner cartridge	94A	CF294A
HP 94X Black LaserJet Toner Cartridge (M148dw, M148fdw models only)	High-capacity replacement black toner cartridge	94X	CF294X

What should I do if toner gets on my clothing?

If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

How do I replace the toner cartridge?

Open the cartridge door.
Remove the used toner cartridge from the printer.
Remove the new-toner cartridge package from the box, and then pull the release tab on the packaging.
Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated.
Close the cartridge door.
Lower the scanner assembly.

How do I replace the imaging drum?

Lift the scanner assembly.
Open the cartridge door.
Temporarily remove the toner cartridge from the printer.
Remove the used imaging drum from the printer.
Remove the new imaging drum package from the box, and then release the packaging.
Remove the new imaging-drum package from the package.
Do not touch the imaging drum, as fingerprints can cause print-quality problems.
Align the new imaging drum with the tracks inside the printer and install the new imaging drum until it is firmly seated.
Align the toner cartridge with the tracks inside the printer and install the toner cartridge until it is firmly seated.
Close the cartridge door.
Lower the scanner assembly.

What is the part number for the replacement imaging drum?

The part number for the HP 32A Original LaserJet Imaging Drum is CF232A.

What should I do to prevent damage to the imaging drum?

To prevent damage to the imaging drum, do not expose it to light for more than a few minutes. Cover the imaging drum if it must be removed from the printer for an extended period. Also, do not touch the imaging drum because fingerprints can cause print-quality problems.

Where can I find information about recycling used imaging drums?

Information about recycling used imaging drums is in the imaging-drum box.

Where can I purchase imaging drums for the printer?

To purchase imaging drums for the printer, go to HP SureSupply at http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.

When should I replace the imaging drum?

This printer indicates when the imaging drum needs to be replaced. The actual imaging drum life remaining can vary. Consider having a replacement imaging drum available to install when print quality is no longer acceptable.

How do I print from Windows?

From the software program, select the Print option.
Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.
- NOTE: The name of the button varies for different software programs.
- NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
  - Windows 10: Select Print, and then select the printer.
  - Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
- NOTE: For more information, click the Help (?) button in the print driver.
Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/ Quality tab.
Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
Click the Print button to print the job.

How do I automatically print on both sides of the paper in Windows?

Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides manually.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
- NOTE: The name of the button varies for different software programs.
- NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
  - Windows 10: Select Print, and then select the printer.
  - Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
Click the Finishing tab.
Select Print on both sides. Click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

How do I manually print on both sides of the paper in Windows?

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
- NOTE: The name of the button varies for different software programs.
- NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
  - Windows 10: Select Print, and then select the printer.
  - Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
Click the Finishing tab.
Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the first side of the job.
Retrieve the printed stack from the output bin, and place it in Tray 1.
If prompted, select the appropriate control panel button to continue.

How do I print multiple pages per sheet in Windows?

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
- NOTE: The name of the button varies for different software programs.
- NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
  - Windows 10: Select Print, and then select the printer.
  - Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
Click the Finishing tab.
Select the number of pages per sheet from the Pages per sheet drop-down list.
Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.
In the Print dialog, click Print to print the job.

How do I select the paper type in Windows?

From the software program, select the Print option.
Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.
- NOTE: The name of the button varies for different software programs.
- NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
  - Windows 10: Select Print, and then select the printer.
  - Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
Click the Paper/Quality tab.
Select the paper type from the Paper type drop-down list.
Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

If the tray needs to be configured, a tray configuration message displays on the printer control panel. 6. Load the tray with the specified type and size of paper, and then close the tray. 7. Select the OK button to accept the detected type and size, or select the Modify button to choose a different paper size or type. 8. Select the correct type and size, and then select the OK button.

Where can I find instructions for performing specific print tasks in Windows?

Go to http://www.hp.com/support/ljM148MFP, http://www.hp.com/support/ljM227MFP for instructions are available for performing specific print tasks, such as the following:

Create and use printing shortcuts or presets
Select the paper size, or use a custom paper size
Select the page orientation
Create a booklet
Scale a document to fit a specific paper size
Print the first or last pages of the document on different paper
Print watermarks on a document

How do I print from OS X?

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
- NOTE: The name of the item varies for different software programs.
Click the Print button.

How do I automatically print on both sides in OS X?

NOTE: This information applies to printers that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Layout menu.
- NOTE: The name of the item varies for different software programs.
Select a binding option from the Two-Sided drop-down list.
Click the Print button.

How do I manually print on both sides in OS X?

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
- NOTE: The name of the item varies for different software programs.
Click the Manual Duplex box, and select a binding option.
Click the Print button.
Go to the printer, and remove any blank paper that is in Tray 1.
Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.
If prompted, touch the appropriate control panel button to continue.

How do I print multiple pages per sheet in OS X?

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Layout menu.
- NOTE: The name of the item varies for different software programs.
From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
In the Layout Direction area, select the order and placement of the pages on the sheet.
From the Borders menu, select the type of border to print around each page on the sheet.
Click the Print button.

How do I select the paper type in OS X?

Click the File menu, and then click the Print option.
Select the printer.
Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
- NOTE: The name of the item varies for different software programs.
Select from the Media & Quality or Paper/Quality options.
- NOTE: This list contains the master set of options available. Some options are not available on all printers.
  - Media Type: Select the option for the type of paper for the print job.
  - Print Quality: Select the resolution level for the print job.
  - Edge-To-Edge Printing: Select this option to print close to the paper edges.
  - EconoMode: Select this option to conserve toner when printing drafts of documents.
Click the Print button.

Where can I find instructions for performing specific print tasks in OS X?

Go to http://www.hp.com/support/ljM148MFP, http://www.hp.com/support/ljM227MFP for instructions are available for performing specific print tasks, such as the following:

Create and use printing shortcuts or presets
Select the paper size, or use a custom paper size
Select the page orientation
Create a booklet
Scale a document to fit a specific paper size
Print the first or last pages of the document on different paper
Print watermarks on a document

What mobile printing solutions are available?

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

Wi-Fi Direct (wireless models only)
HP ePrint via email
HP ePrint software
AirPrint
Android embedded printing

What is Wi-Fi Direct?

Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet.

Not all mobile operating systems are currently supported by Wi-Fi Direct. If the mobile device does not support Wi-Fi Direct, you must change the wireless network connection of the device to the Wi-Fi Direct connection of the printer before printing.

NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.

How do I access the printer’s Wi-Fi Direct connection using a 2-line control panel?

On the printer control panel, press the Setup button.
Open the following menus:
- Network Setup
- Wireless Menu
- Wi-Fi Direct
Choose one of the following connection methods:
- Automatic: Choosing this option sets the password to 12345678.
- Manual: Choosing this option generates a secure, randomly generated password.
On the mobile device, open the Wi-Fi or Wi-Fi Direct menu.
From the list of available networks, select the printer name.
- NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the device closer to the printer.
If prompted, enter the Wi-Fi Direct password, or select OK on the printer control panel.
- NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the printer control panel — as a password on the mobile device.
Open the document, and then select the Print option.
- NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
Select the printer from the list of available printers, and then select Print.
After the print job is complete, some mobile devices need to be reconnected to the local network.

How do I access the printer’s Wi-Fi Direct connection using a touchscreen control panel?

From the Home screen on the printer control panel, touch the Connection Information button.
Open the following menus:
- Wi-Fi Direct
- Settings
- Connection Method
Choose one of the following connection methods:
- Automatic: Choosing this option sets the password to 12345678.
- Manual: Choosing this option generates a secure, randomly generated password.
On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.
From the list of available networks, select the printer name.
- NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the device closer to the printer.
If prompted, enter the Wi-Fi Direct password.
- NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the printer control panel — as a password on the mobile device.
- NOTE: To access the Wi-Fi Direct password, from Home screen on the printer control panel, touch the Connection Information button.
Open the document, and then select the Print option.
- NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
Select the printer from the list of available printers, and then select Print.
After the print job is complete, some mobile devices need to be reconnected to the local network.

Which devices support Wi-Fi Direct printing?

Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
Most Windows 8.1 computers, tablets, and laptops that have the HP print driver installed

Which devices do not support Wi-Fi Direct printing, but can print to a printer that does?

Apple iPhone and iPad
Mac computers running OS X

For more information on Wi-Fi Direct printing, go to http://www.hp.com/go/wirelessprinting.

How do I enable or disable Wi-Fi Direct?

Wi-Fi Direct capabilities must be enabled first from the printer control panel.

2-line control panels: On the printer control panel, press the Setup button, and then open the Network Setup menu. Touchscreen control panels: From the Home screen on the printer control panel, select the Connection Information button.
Open the following menus:
- Wi-Fi Direct
- Settings
- On/Off
Touch the On menu item. Touching the Off button disables Wi-Fi Direct printing.

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing. The Wi-Fi Direct Name is also available by touching the Connection Information icon from the Home screen on the printer control panel, and then touching the Wi-Fi Direct icon.

How do I change the printer’s Wi-Fi Direct name?

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

Step one: Open the HP Embedded Web Server
1. 2-line control panels: On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
  - NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
1. Click the Networking tab.
2. On the left navigation pane, click the Wi-Fi Direct Setup link.
3. In the Wi-Fi Direct Name field, enter the new name.
4. Click Apply.

What is HP ePrint via email?

Use HP ePrint to print documents by sending them as an email attachment to the printer’s email address from any email-enabled device.

To use HP ePrint, the printer must meet these requirements:

The printer must be connected to a wired or wireless network and have Internet access.
HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

How do I enable HP Web Services and register with HP Connected?

NOTE: The steps vary according to the type of control panel.

2-line control panels:
1. On the printer control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
  - NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page.

The information page contains the printer code necessary to register the HP printer at HP Connected. 4. Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

Touchscreen control panels:
1. From the Home screen on the printer control panel, touch the Connection Information button.
2. Open the following menus:
  - HP ePrint
  - Settings
  - Enable Web Services
3. Touch the Print button to read the terms of use agreement. Touch the OK button to accept the terms of use and enable HP Web Services.

The printer enables Web Services, and then prints an information page. The information page contains the printer code that necessary to register the HP printer at HP Connected. 4. Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

What is HP ePrint software?

The HP ePrint software makes it easy to print from a Windows desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

HP ePrint software supports the following types of printing:

TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®
IPP printing to LAN or WAN network-connected products that support ePCL
Printing PDF documents to public print locations and printing using HP ePrint via email through the cloud

NOTE: HP ePrint Software does not support USB printing.

How do I get started with HP ePrint software?

Go to http://www.hp.com/go/eprintsoftware for drivers and information.
- NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

What is AirPrint?

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.13 and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

Mail
Photos
Safari
iBooks
Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

What is Android embedded printing?

HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to http://www.hp.com/go/LaserJetMobilePrinting.

What is walk-up USB printing?

This printer features walk-up USB printing, for quickly printing files without sending them from a computer. The printer accepts standard USB flash drives in the USB port. It supports the following types of files:

.pdf
.jpg
.prn and .PRN
.cht and .CHT
.pxl
.pcl and .PCL
.ps and .PS

How do I access USB files on the printer?

Insert the USB flash drive into the walk-up USB port on the printer.
The USB Flash Drive menu opens with the following options:
- Print Documents
- View and Print Photos
- Scan to USB Drive

How do I print USB documents?

Option one: Print documents
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder first, and then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
  - Number of Copies
  - Paper Size
  - Paper Type
  - Fit to Page
  - Collation
  - Output Color (color printers only)
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.
Option two: Print photos
1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
3. When the summary screen opens, the following settings can be adjusted:
  - Image Size
  - Paper Size
  - Paper Type
  - Number of Copies
  - Output Color (color printers only)
  - Lighter/Darker
4. Select Print to print the photos.
5. Retrieve the printed job from the output bin, and remove the USB flash drive.

How do I make a copy using a 2-line control panel?

Load the document on the scanner glass according to the indicators on the printer.
Press the Copy Menu button.
To optimize copy quality for different types of documents, use the arrow keys to select the Optimize menu, and then press the OK button. The following copy-quality settings are available:
- Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
- Mixed: Use this setting for documents that contain a mixture of text and graphics.
- Text: Use this setting for documents that contain mostly text.
- Picture: Use this setting for documents that contain mostly graphics.
Press the Number of Copies button, and then use the arrow keys to adjust the number of copies. Press the OK button.
Press the Start Copy button to start copying.

How do I make a copy using a touchscreen control panel?

Load the document on the scanner glass according to the indicators on the printer.
From the Home screen on the printer control panel, touch the Copy icon.
To optimize copy quality for different types of documents, touch the Settings button, and then scroll to and touch the Optimize button. Swipe the control panel screen to scroll through the options, and then touch an option to select it. The following copy-quality settings are available:
- Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
- Mixed: Use this setting for documents that contain a mixture of text and graphics.
- Text: Use this setting for documents that contain mostly text.
- Picture: Use this setting for documents that contain mostly graphics.
Touch Number of Copies, and then use the touchscreen keypad to adjust the number of copies.
Touch the Start Copy button to start copying.

How do I manually copy on both sides using a 2-line control panel?

Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-left corner of the glass. Close the scanner.
Press the Copy Menu button.
Use the arrow keys to select the Two-sided menu, and then press the OK button.
Use the arrow keys to select an option, and then press the OK button.
Press the Start Copy button to start copying.
The printer prompts you to load the next original document. Place it on the glass, and then press the Start Copy button.
Repeat this process until you have scanned the last page. Press the OK button to finish printing the copies.

How do I scan to email using the printer’s touchscreen?

To scan to email:

Load the document on the scanner glass according to the indicators on the printer.
From the Home screen, touch the Scan icon.
Touch Scan to E-mail.
Select the desired From address, also known as the outgoing email profile. If only one outgoing email profile is configured, this option is not available. If a PIN is set up, enter it.
Touch the To button and select the recipient’s address or group, then touch Done. To send to a different address, touch New and enter the email address.
Add a subject line by touching the Subject button.
To view or change scan settings, touch Settings, then Edit.
Touch the Scan button to start the scan job.

How do I scan to a network folder using the printer’s touchscreen?

To scan to a network folder:

Load the document on the scanner glass according to the indicators on the printer.
From the Home screen, touch the Scan icon.
Touch the Scan to Network Folder item.
Select the desired network folder from the list.
The control panel screen will display the scan settings. Change the settings if needed by touching the Settings button.
Touch the Scan button to begin the scan job.

How do I set up the printer to send and receive faxes?

To set up the fax:

Ensure the printer was fully set up before connecting the fax service.
Identify the phone connection type.
Set up the fax.
Configure the fax time, date, and header.
Run a fax test.

What should I do before setting up the fax feature?

Make sure that the printer was fully set up before connecting the fax service.

What are the different phone connection types I need to identify?

The phone connection types include:

Dedicated phone line: The printer is the only device connected to the phone line
Voice calls: Voice and fax calls use the same phone line
Answering machine: An answering machine answers voice calls on the same phone line used for fax calls
Voice mail: A voice-mail subscription service uses the same phone line as the fax
Distinctive ring service: A service from the telephone company that allows several phone numbers to be associated with one phone line, and each number has a different ring pattern; the printer detects the ring pattern assigned to it and answers the call
Computer dial-up modem: A computer uses the phone line to connect to the Internet through a dial-up connection
DSL line: A digital subscriber line (DSL) service from the telephone company
PBX or ISDN phone system: A private branch exchange (PBX) phone system or an integrated services digital network (ISDN) system
VoIP phone system: Voice over Internet protocol (VoIP) through an Internet provider

What is the recommended phone line for the printer?

HP recommends using the printer on a dedicated analog telephone line.

What should I do if I have a digital environment?

For a digital environment like DSL, PBX, ISDN, or VoIP, use the correct filters and configure the digital settings correctly. Contact the digital service provider for more information.

What are the steps to set up the fax on a dedicated phone line?

To set up the printer on a dedicated phone line with no additional services:

Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall. Some countries/regions might require an adapter for the telephone cable.
Set the printer to answer fax calls automatically.
- Turn the printer on.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Basic Setup menu.
- Select the Answer Mode setting.
- Select the Automatic option.
Continue to Step 3: Configure the fax time, date, and header.

How do I set up the fax on a shared voice/fax line?

To set up the printer on a shared voice/fax line:

Disconnect any devices that are connected to the telephone jack.
Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall. Some countries/regions might require an adapter.
Remove the plug from the telephone line out port on the rear of the printer, and then connect a phone to this port.
Set the printer to answer fax calls automatically.
- Turn the printer on.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Basic Setup menu.
- Select the Answer Mode setting, and then select the Automatic option.
Set the printer to check for a dial tone before sending a fax.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Advanced Setup menu.
- Select the Detect Dial Tone setting, and then select On.
Continue to Step 3: Configure the fax time, date, and header.

How do I set up the fax on a shared voice/fax line with an answering machine?

To set up the printer on a shared voice/fax line with an answering machine:

Disconnect any devices that are connected to the telephone jack.
Remove the plug from the telephone line out port on the rear of the printer.
Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall. Some countries/regions might require an adapter.
Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
Configure the rings to answer setting on the printer.
- Turn the printer on.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Basic Setup menu.
- Select the Rings to Answer option.
- Use the numeric keypad on the printer control panel to set the number of rings to 5 or more, and then select OK.
Set the printer to answer fax calls automatically.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Basic Setup menu.
- Select the Answer Mode setting, and then select the Automatic option.
Set the printer to check for a dial tone before sending a fax.
- From the control panel, open the Setup menu.
- Select the Fax Setup menu.
- Select the Advanced Setup menu.
- Select the Detect Dial Tone setting, and then select the On button.
Continue to Step 3: Configure the fax time, date, and header.

How do I configure the fax time, date, and header?

Configure the printer fax settings using one of the following methods:

HP Fax Setup Wizard
Printer control panel
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

How do I access the Fax Setup Wizard?

Access the Fax Setup Wizard after initial setup and software installation by following these steps:

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
Follow the on-screen instructions in the Fax Setup Wizard to configure the fax settings.
Continue to Step 4: Run a fax test.

How do I set the date, time, and header using the printer control panel?

To use the control panel to set the date, time, and header, complete the following steps:

From the control panel, open the Setup menu.
Select the Fax Setup menu.
Select the Basic Setup menu.
Select the Time/Date option.
Select 12-hour clock or 24-hour clock.
Use the keypad to enter the current time, and then select OK.
Select the date format.
Use the keypad to enter the current date, and then select OK.
Select the Fax Header menu.
Use the keypad to enter the fax number, and then select OK. The maximum number of characters for the fax number is 20.
Use the keypad to enter the company name or header, and then select OK. The maximum number of characters for the fax header is 25.
Continue to Step 4: Run a fax test.

How do I set the date, time, and header using HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)?

Start the HP EWS either from the Start menu or a web browser.
- Start menu a. Open the HP Printer Assistant.
  - Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
  - Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
  - Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
  - Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name. b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
- Web browser a. 2-line control panels: From the control panel, press the Setup button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the Fax tab.
Follow the on-screen instructions to configure the fax settings.
Continue to Step 4: Run a fax test.

How do I run a fax test?

To run a fax test to make sure that the fax is set up correctly:

From the control panel, open the Setup menu.
Select the Service menu.
Select the Fax Service menu.
Select the Run Fax Test option. The printer prints a test report.
Review the report.
- If the report indicates the printer passed the test, the printer is ready to send and receive faxes.
- If the report indicates the printer failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems.

How do I send a fax from the flatbed scanner?

To send a fax from the flatbed scanner:

Place the document face-down on the scanner glass.
From the Home screen on the printer control panel, touch the Fax icon.
Use the keypad to enter the fax number.
Touch the Start Fax button.
Confirm that you are sending from the scanner glass by touching the Yes button.
Load the first page when prompted and touch the OK button.
The printer scans the first page and then prompts you to load another page. If the document has multiple pages, touch the Yes button and continue this process until you have scanned all the pages.
When you have scanned the last page, touch the No button at the prompt. The printer sends the fax.

How do I send a fax from the document feeder?

To send a fax from the document feeder:

Insert the originals into the document feeder face-up.
- Do not use an original that contains correction tape, correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder.
Adjust the paper guides until they are snug against the paper.
From the Home screen on the printer control panel, touch the Fax icon.
Use the keypad to enter the fax number.
Touch the Start Fax button.

How do I use speed dials and group-dial entries to send a fax?

To use speed dials and group-dial entries:

Load the document onto the scanner glass or into the document feeder.
From the Home screen on the printer control panel, touch the Fax icon.
On the keypad, touch the fax phone book icon.
Touch the name of the individual or group entry that you want to use.
Touch the Start Fax button.

How do I send a fax from the software?

To send a fax from the software:

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Fax, and then select Send Fax.
Enter the fax number of one or more recipients.
Load the document in the document feeder.
Click Send Now.

How do I send a fax from a third-party software program, such as Microsoft Word?

To send a fax from a third-party software program:

Open a document in a third-party program.
Click the File menu, and then click Print.
Select the fax print driver from the print driver drop-down list. The fax software opens.
Enter the fax number of one or more recipients.
Include any pages loaded at the printer. This step is optional.
Click Send Now.

How do I enable Web Services?

To enable Web Services:

From the Home screen, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Touch HP Web Services.
Touch Enable Web Services.
To print the HP Web Services Terms of Use, touch Print.
Touch OK to complete the procedure.

How do I change the printer connection type in Windows?

To open Device Setup & Software:

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.

What can I do with the HP Embedded Web Server (EWS)?

With the HP Embedded Web Server, you can:

View printer status information
Determine the remaining life for all supplies and order new ones
View and change tray configurations
View and change the printer control-panel menu configuration
View and print internal pages
Receive notification of printer and supplies events
View and change network configuration

How do I open the HP Embedded Web Server (EWS) from the software?

Open the HP Printer Assistant.
- Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
- Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.
- Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.
- Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.
In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

How do I open the HP Embedded Web Server (EWS) from a web browser?

2-line control panels: On the printer control panel, press the button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name. Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

What information is available under the Home tab in the HP Embedded Web Server (EWS)?

The Home tab provides printer, status, and configuration information. It includes:

Device Status: Shows the printer status and the approximate percent life remaining of HP supplies.
Supplies Status: Shows the approximate percent life remaining of HP supplies.
Device Configuration: Shows the information found on the printer configuration page.
Network Summary: Shows the information found on the printer network configuration page.
Reports: Print the configuration and supplies status pages that the printer generates.
Job Storage Log: Shows a summary of all jobs stored in the printer memory (Job storage printers only).
Color Usage Log: Shows a summary of color jobs that the printer has produced (Color printers only).
Event Log: Shows a list of all printer events and errors.
Open Source Licenses: Shows a summary of the licenses for open source software programs that can be used with the printer.

What can I configure under the System tab in the HP Embedded Web Server (EWS)?

The System tab provides the ability to configure the printer from your computer. You can configure:

Device Information: Provides basic printer and company information.
Paper Setup: Change the default paper-handling settings for the printer.
Print Quality: Change the default print-quality settings for the printer.
Energy Settings: Change the default times for entering Sleep/Auto Off mode or automatic shut down.
Job Storage Setup: Configure the job storage settings for the printer (Job storage printers only).
Paper Types: Configure print modes that correspond to the paper types that the printer accepts.
System Setup: Change the system defaults for the printer.
Supply Settings: Change the settings for Cartridge is low alerts and other supplies information.
Service: Perform the cleaning procedure on the printer.
Save and Restore: Save the current settings for the printer to a file on the computer.
Administration: Set or change the printer password.

What can I configure under the Print tab in the HP Embedded Web Server (EWS)?

The Print tab provides the ability to change default print settings from your computer.

Printing: Change the default printer print settings, such as number of copies and paper orientation.
PostScript: Turn off or on the Print PS Errors feature.

What can I configure under the Fax tab in the HP Embedded Web Server (EWS)?

(Fax printers only)

Receive Options: Configure how the printer handles incoming faxes.
Phone Book: Add or delete entries in the fax phone book.
Junk Fax List: Set fax numbers to block from sending faxes to the printer.
Fax Activity Log: Review recent fax activity for the printer.

What can I configure under the Scan tab in the HP Embedded Web Server (EWS)?

(MFP printers only) Configure the Scan to Network Folder and Scan to E-mail features.

Network Folder Setup: Configure folders on the network to which the printer can save a scanned file.
Scan to E-mail Setup: Begin the process to set up the Scan to E-mail feature.
Outgoing E-mail Profiles: Set an email address that will appear as the “from” address for all emails sent from the printer.
E-mail Address Book: Add or delete entries in the email address book.
E-mail Options: Configure a default subject line and body text. Configure default scan settings for emails.

What can I configure under the Copy tab in the HP Embedded Web Server (EWS)?

(MFP printers only) Use this tab to set up the default copy settings.

What can I configure under the Networking tab in the HP Embedded Web Server (EWS)?

(Network-connected printers only) Provides the ability to change network settings from your computer.

What can I configure under the HP Web Services tab in the HP Embedded Web Server (EWS)?

Use this tab to set up and use various Web tools with the printer.

What features does HP Utility include?

The HP Utility toolbar includes these items:

Devices: Click this button to show or hide Mac products found by the HP Utility.
All Settings: Click this button to return to the HP Utility main view.
HP Support: Click this button to open a browser and go to the HP support website.
Supplies: Click this button to open the HP SureSupply website.
Registration: Click this button to open the HP registration website.
Recycling: Click this button to open the HP Planet Partners Recycling Program website.

What tasks can I perform with HP Utility?

Item	Description
Supplies Status	Show the printer supplies status and provides links for ordering supplies online.
Device Information	Show information about the currently selected printer, including the printer Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address.
Commands	Send special characters or print commands to the printer after the print job.
Color Usage	Show information about color jobs that the printer has produced.
File Upload	Transfer files from the computer to the printer. You can upload the following types of files: * HP LaserJet printer command language (.PRN) * Portable document format (.PDF) * Postscript (.PS) * Text (.TXT)
Power Management	Configure the printer economy settings.
Update Firmware	Transfer a firmware update file to the printer.
HP Connected	Access the HP Connected website.
Message Center	Display error events that have occurred with the printer.
Duplex Mode	Turn on the automatic two-sided printing mode.
Network Settings	Configure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings, and other settings.
Supplies Management	Configure how the printer should behave when supplies are nearing the end of their estimated life.
Trays Configuration	Change paper size and type for each of the trays.
Additional Settings	Open the HP Embedded Web Server (EWS) for the printer.
Proxy Server Settings	Configure a proxy server for the printer.
Basic Fax Settings	Set up the fields in the fax header and configure how the printer answers incoming calls.
Fax Forwarding	Set up the printer to send the incoming faxes to a different number.
Fax Logs	View the logs of all faxes.
Fax Speed Dials	Add fax numbers to the speed dial list.
Junk Fax Blocking	Store the fax numbers you want to block.
Scan to E-mail	Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email.
Scan to Network Folder	Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to a network folder.

How do I view or change network settings?

To view or change IP configuration settings, use the HP Embedded Web Server.

Open the HP Embedded Web Server (EWS):
- 2-line control panels: On the printer control panel, press the button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Click the Networking tab to obtain network information. Change settings as needed.

How do I rename the printer on a network?

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

Open the HP Embedded Web Server (EWS):
- 2-line control panels: On the printer control panel, press the button. Open the Network Setup menu, and then select Show IP Address to display the IP address or host name.
- Touchscreen control panels: From the Home screen on the printer control panel, touch the Connection Information button, and then touch the Network Connected button or the Network Wi-Fi ON button to display the IP address or host name.
- Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
Open the System tab.
On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer.
Click the Apply button to save the changes.

How do I manually configure IPv4 TCP/IP parameters from the control panel?

2-line control panels:

On the printer control panel, press the button.
Open the following menus:
- Network Setup
- IPv4 Config Method
- Manual
Use the arrow keys and the OK button to enter the IP address, subnet mask, and default gateway, and then touch the OK button to save the changes.

Touchscreen control panels:

From the Home screen on the printer control panel, touch the Setup button.
Scroll to and touch the Network Setup menu.
Touch the IPv4 Config Method menu, and then touch the Manual button.
Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm.
Use the keypad on the touchscreen to enter the subnet mask, and touch the OK button. Touch the Yes button to confirm.
Use the keypad on the touchscreen to enter the default gateway, and touch the OK button. Touch the Yes button to confirm.

How do I resolve frequent paper jams?

If experiencing frequent or recurring paper jams, follow these steps to solve the problem, proceeding to the next step if the issue persists.

Clear the paper jam if paper is jammed in the printer, and then print a configuration page to test the printer.
Check that the tray is configured for the correct paper size and type on the printer control panel, and adjust the paper settings if necessary.
- For 2-line control panels, press the button on the printer control panel.
- For touchscreen control panels, swipe until the Setup menu displays from the Home screen, then touch the Setup icon.
- Open the following menus:
  - System Setup
  - Paper setup
- Select the tray from the list.
- Select Paper Type, and then select the type of paper that is in the tray.
- Select Paper Size, and then select the size of paper that is in the tray.
Turn the printer off, wait 30 seconds, and then turn it on again.
Print a cleaning page to remove excess toner from inside the printer.
- For 2-line control panels, press the button on the printer control panel.
- For touchscreen control panels, from the Home screen, swipe until the Setup menu displays, and then touch the Setup icon.
- Open the Service menu.
- Select the Cleaning Page option.
- Load plain letter or A4 paper when prompted and wait until the process is complete, then discard the printed page.
Print a configuration page to test the printer.
- For 2-line control panels, press the button on the printer control panel.
- For touchscreen control panels, from the Home screen, swipe until the Setup menu displays, and then touch the Setup icon.
- Open the Reports menu.
- Select Configuration Report.

If these steps do not resolve the problem, the printer might need service. Contact HP customer support.

How do I clear paper jams in the document feeder?

Remove any paper from the document feeder input tray.
Remove any jammed paper visible in the input tray area, using both hands to slowly pull it out to avoid tearing.
Open the document-feeder cover.
Remove any jammed paper.
Close the document-feeder cover, ensuring it is completely closed.
Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
Lower the scanner lid.

To avoid jams, ensure the guides in the document-feeder input tray are adjusted tightly against the document. Remove all staples and paper clips from original documents. Original documents printed on heavy, glossy paper can jam more frequently than those on plain paper.

How do I clear paper jams in the main input tray?

Slowly pull the jammed paper out of the printer.
Lift the scanner assembly.
Open the cartridge door.
Remove the toner cartridge from the printer.
Remove the imaging drum from the printer.
Remove any jammed paper from the toner-cartridge area, using both hands to avoid tearing.
Pull out the green tab to release the jam-access cover.
Remove any jammed paper.
Close the jam-access cover.
Align the imaging drum with the tracks inside the printer and install until firmly seated.
Align the toner cartridge with the tracks inside the printer and install until firmly seated.
Close the cartridge door.
Lower the scanner assembly.

How do I clear paper jams in the toner-cartridge area?

Lift the scanner assembly.
Open the cartridge door.
Remove the toner cartridge from the printer.
Remove the imaging drum from the printer.
Remove any jammed paper from the toner-cartridge area, using both hands to avoid tearing the paper.
Pull out the green tab to release the jam-access cover.
Remove any jammed paper.
Close the jam-access cover.
Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated.
Align the toner cartridge with the tracks inside the printer and install the toner cartridge until it is firmly seated.
Close the cartridge door.
Lower the scanner assembly.

How do I clear paper jams in the output bin?

If paper is visible in the output bin, grasp the leading edge and remove it.
Lift the scanner assembly.
Open the cartridge door.
Pull out the green tab to release the jam-access cover.
Remove any jammed paper.
Close the jam-access cover.
Close the cartridge door.
Lower the scanner assembly.

How do I clear paper jams in the duplexer?

Open the rear door.
Remove any jammed paper from the duplex area, using both hands to avoid tearing it.
Close the rear door.
Lift the scanner assembly.
Open the cartridge door.
Pull out the green tab to release the jam-access cover.
Remove any jammed paper.
Close the jam-access cover.
Close the cartridge door.
Lower the scanner assembly.

How do I clean the ADF replaceable film assembly?

Over time, specks of debris might collect on the automatic document feeder (ADF) glass strip and replaceable film assembly, which can affect performance. Use the following procedure to clean the glass and film assembly.

Open the scanner lid, and then locate the ADF replaceable film assembly.
Use two slots to pry the film assembly away from the scanner body.
Slide the assembly in the direction indicated to remove it.
Clean the glass strip and the film assembly with a lint-free cloth.

Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen; they might seep and damage the printer.

Reinstall the film assembly, making sure that the film slides underneath the tabs on each end of the scanner body.
Close the scanner lid.

How do I improve print quality?

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue.

Print from a different software program
Check the paper-type setting for the print job
Check toner-cartridge status
Clean the printer
Visually inspect the toner cartridge and imaging drum
Check paper and the printing environment
Try a different print driver
Check the EconoMode settings
Adjust Print Density

How do I check the paper type setting (Windows)?

From the software program, select the Print option.
Select the printer, and then click the Properties or Preferences button.
Click the Paper/Quality tab.
From the Paper Type drop-down list, click the More… option.
Expand the list of Type is: options.
Expand the category of paper types that best describes your paper.
Select the option for the type of paper you are using, and click the OK button.
Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

How do I check the paper type setting (OS X)?

Click the File menu, and then click the Print option.
In the Printer menu, select the printer.
By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.
Select a type from the Media Type drop-down list.
Click the Print button.

How do I check toner-cartridge status?

Follow these steps to check the estimated life remaining in the toner cartridges and, if applicable, the status of other replaceable maintenance parts.

Step one: Print the supplies status page

2-line control panels: On the printer control panel, press the Setup button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Reports
- Supplies Status
2-line control panels: Scroll to Print Supplies status page, and then press the OK button.

Touchscreen control panels: Touch Manage Supplies, and then touch Print Supplies Status.

Step two: Check supplies status

Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers.

Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying HP cartridges, go to http://www.hp.com/go/learnaboutsupplies.

How do I print a cleaning page?

During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Use the following procedure to print a cleaning page.

2-line control panels: On the printer control panel, press the Setup button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Service
- Cleaning Page
Load plain letter or A4 paper when you are prompted, and then press the OK button.

A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the page that prints.

How do I check the scanner glass for dirt and smudges?

Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner.

Press the power button to turn the printer off, and then disconnect the power cable from the electrical outlet.
Open the scanner lid.
Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.

Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
Connect the power cable to an outlet, and then press the power button to turn the printer on.

How do I visually inspect the toner cartridge and imaging drum?

Follow these steps to inspect each toner cartridge and imaging drum.

Remove the toner cartridge and imaging drum from the printer.
Check the memory chip for damage.
Examine the surface of the green imaging drum.

Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge and imaging drum.
Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has resolved.

What paper should I use to meet HP specifications?

Some print-quality problems arise from using paper that does not meet HP specifications.

Always use a paper type and weight that this printer supports.
Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.
Use paper that has not been previously printed on.
Use paper that does not contain metallic material, such as glitter.
Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.
Use paper that is not too rough. Using smoother paper generally results in better print quality.

What environment is suitable for printing?

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
Do not place the printer in a confined space, such as a cabinet.
Place the printer on a sturdy, level surface.
Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.
Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

How do I set the individual tray alignment?

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

2-line control panels: On the printer control panel, press the Setup button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- System Setup
- Print Quality
- Adjust Alignment
- Print Test Page
Select the tray to adjust, and then follow the instructions on the printed pages.
Print the test page again to verify the results. Make further adjustments if necessary.
Touch or press the OK button to save the new settings.

How do I try a different print driver?

Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site: http://www.hp.com/support/ljM148MFP, http://www.hp.com/ support/ljM227MFP.

HP PCL.6 driver: If available, this printer-specific print driver supports older operating systems like Windows® XP and Windows Vista®. For a list of supported operating systems, go to http://www.hp.com/go/ support.
HP PCL 6 driver: This printer-specific print driver supports Windows 7 and newer operating systems that support version 3 drivers. For a list of supported operating systems, go to http://www.hp.com/go/ support.
HP PCL-6 driver: This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers. For a list of supported operating systems, go to http://www.hp.com/go/ support.
HP UPD PS driver: Recommended for printing with Adobe® software programs or with other highly graphics-intensive software programs
- Provides support for printing from postscript emulation needs, or for postscript flash font support
HP UPD PCL 6: Recommended for printing in all Windows environments
- Provides the overall best speed, print quality, and printer feature support for most users
- Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments
- Might not be fully compatible with third-party and custom software programs that are based on PCL 5

How do I check the EconoMode settings?

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

From the software program, select the Print option.
Select the printer, and then click the Properties or Preferences button.
Click the Paper/Quality tab, and locate the Print Quality area.
If the entire page is too dark, use these settings:
- Select the 600 dpi option.
- Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

Select the FastRes 1200 option.
Clear the EconoMode check box to disable it.

Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

How do I adjust Print Density?

Complete the following steps to adjust the print density.

2-line control panels: On the printer control panel, press the Setup button. Touchscreen control panels: From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- System Setup
- Print Density
Select the correct print density setting.
- 1: lightest
- 2: lighter
- 3: default
- 4: darker
- 5: darkest

How do I improve copy and scan image quality?

If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.

Check the scanner glass for dirt and smudges
Check the paper settings
Optimize for text or pictures
Edge-to-edge copying
Clean the pickup rollers and separation pad in the document feeder

Try these few simple steps first:

Use the flatbed scanner rather than the document feeder.
Use high-quality originals.
When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

How do I check the paper settings?

2-line control panels: Press the Copy Menu button.
Open the Paper menu.
Select the paper size that is in the tray, and then press OK.
Select the paper type that is in the tray, and then press OK.

Touchscreen control panels

From the Home screen on the printer control panel, touch the Copy icon.
Touch the Settings button, and then scroll to and touch the Paper button.
From the list of paper sizes, touch the name of the paper size that is in the tray.
From the list of paper types, touch the name of the paper type that is in the tray.

How do I optimize for text or pictures?

2-line control panels

On the printer control panel, press the Copy Menu button.
To optimize copy quality for different types of documents, use the arrow keys to select the Optimize menu, and then press the OK button. The following copy-quality settings are available:
- Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
- Mixed: Use this setting for documents that contain a mixture of text and graphics.
- Text: Use this setting for documents that contain mostly text.
- Picture: Use this setting for documents that contain mostly graphics.

Touchscreen control panels

From the Home screen on the printer control panel, touch the Copy icon.
Touch the Settings button, and then scroll to and touch the Optimize button.
Touch the name of the setting you want to adjust.
- Auto Select: Use this setting when you are not concerned about the quality of the copy. This is the default setting.
- Mixed: Use this setting for documents that contain a mixture of text and graphics.
- Text: Use this setting for documents that contain mostly text.
- Picture: Use this setting for documents that contain mostly graphics.

What should I consider for edge-to-edge copying?

The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.

Considerations for printing or scanning documents with cropped edges:

When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position.
When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce the image so the copy is not cropped.

How do I clean the pickup rollers and separation pad in the document feeder?

If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

Open the document-feeder cover.
Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.

Close the document-feeder cover. Make sure it is completely closed.

How do I improve fax image quality?

If the printer is having image quality problems, try the following solutions in the order presented to resolve the issue.

Check the scanner glass for dirt and smudges
Check the send-fax resolution settings
Check the error-correction settings
Check the fit-to-page setting
Clean the pickup rollers and separation pad in the document feeder
Send to a different fax machine
Check the sender’s fax machine

Try these few simple steps first:

Use the flatbed scanner rather than the document feeder.
Use high-quality originals.
When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.

If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.

How do I check the send-fax resolution settings?

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error options.

2-line control panels

On the printer control panel, press the Setup button.
Open the following menus:
- Fax Setup
- Send Fax Setup
- Def. Resolution
Select a resolution setting, and then press OK.

Touchscreen control panels

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Fax Setup
- Advanced Setup
- Fax Resolution
Select a resolution setting, and then touch OK.

How do I check the error-correction settings?

Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer detects an error during the transmission and the error-correction setting is On, the printer can request that the portion of the fax be resent. The factory-set default for error correction is On.

You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.

2-line control panels

On the printer control panel, press the Setup button.
Open the following menus:
- Fax Setup
- All Faxes
- Error Correction
Select On.

Touchscreen control panels

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Service
- Fax Service
- Error Correction
Touch the menu.
Touch the On button.

How do I check the fit-to-page setting?

If the printer printed a fax job off the page, turn on the fit-to-page feature from the printer control panel. Make sure that the default paper size setting matches the size of the paper in the tray.

2-line control panels

On the printer control panel, press the Setup button.
Open the following menus:
- Fax Setup
- Recv. Fax Setup
- Fit to Page
Select On.

Touchscreen control panels

From the Home screen on the printer control panel, swipe until the Setup menu displays. Touch the Setup icon to open the menu.
Open the following menus:
- Fax Setup
- Advanced Setup
- Fit to Page
Touch the On button.

How do I solve wired network problems?

Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.

Poor physical connection
The computer is using the incorrect IP address for the printer
The computer is unable to communicate with the printer
The printer is using incorrect link speed and duplex settings for the network
New software programs might be causing compatibility problems
The computer or workstation might be set up incorrectly
The printer is disabled, or other network settings are incorrect

HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at http://www.microsoft.com.

What are the steps to check for a poor physical connection?

Verify that the printer is attached to the correct network port using a cable of the correct length.
Verify that cable connections are secure.
Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.
If the problem continues, try a different cable or port on the hub.

What are the steps to take if the computer is using the incorrect IP address for the printer?

Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.
If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.
If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.
If the IP address is correct, delete the printer and then add it again.

What are the steps to take if the computer is unable to communicate with the printer?

Test network communication by pinging the network.
- Open a command-line prompt on your computer.
  - For Windows, click Start, click Run, type cmd, and then press Enter.
  - For OS X, go to Applications, then Utilities, and open Terminal.
- Type ping followed by the IP address for your printer.
- If the window displays round-trip times, the network is working.
If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

What should I do if new software programs might be causing compatibility problems?

Verify that any new software programs are correctly installed and that they use the correct print driver.

What should I do if the computer or workstation might be set up incorrectly?

Check the network drivers, print drivers, and the network redirection settings.
Verify that the operating system is configured correctly.

What should I do if the printer is disabled, or other network settings are incorrect?

Review the configuration page to check the status of the network protocol. Enable it if necessary.
Reconfigure the network settings if necessary.

How do I solve wireless network problems?

The printer does not print after the wireless configuration completes
The printer does not print, and the computer has a third-party firewall installed
The wireless connection does not work after moving the wireless router or printer
Cannot connect more computers to the wireless printer
The wireless printer loses communication when connected to a VPN
The network does not appear in the wireless networks list
The wireless network is not functioning
Perform a wireless network diagnostic test
Reduce interference on a wireless network

Use the troubleshooting information to help resolve issues.

What is the wireless connectivity checklist?

Verify that the network cable is not connected.
Verify that the printer and the wireless router are turned on and have power. Also, make sure that the wireless radio in the printer is turned on.
Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.
With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.
If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection.
Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security).
Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).
Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.
Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.
Verify that the print driver is installed on the computer.
Verify that you have selected the correct printer port.
Verify that the computer and printer connect to the same wireless network.
For OS X, verify that the wireless router supports Bonjour.

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