HP LASERJET PRO M203 (01) PDF MANUAL

1: Toner cartridge door

2: Output bin extension

3: Model name

4: Priority input tray

5: Main input tray

6: Main input tray door

7: Power button

8: Control panel

9: Output bin

1: Rear door (access for clearing jams)

2: USB interface port

3: Ethernet port

4: Power connection

5: Serial number and product number label

6: Slot for cable-type security lock

1: Wireless button and LED (wireless models only): Press to turn wireless on/off or configure Wi-Fi Direct. Press and hold to configure WPS. LED on means stable connection, blinking means WPS/Wi-Fi Direct in progress, blinking rapidly means connection issue.

2: Attention LED: Blinks when user attention is required. On when the printer is in an error state.

3: Ready LED: On when ready to print. Blinks when receiving print data.

4: Supplies LED: On when toner cartridge is very low. Blinks when there is a toner cartridge or imaging drum error.

5: Resume button: Press to begin a print job. If in an error state, press to clear the error and resume printing. In manual duplex mode, press to print the second side.

6: Cancel button: Press to cancel a print job.

NOTE: For a current list of supported operating systems, go to http://www.hp.com/support/ljM118, http://www.hp.com/support/ljM203 for HP’s all-inclusive help for the printer.

NOTE: For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for this printer, go to http://www.hp.com/go/upd and click the Specifications tab.

HP offers multiple mobile and ePrint solutions. Update the printer firmware to ensure all capabilities are supported.

• Wi-Fi Direct (wireless models only)

• HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with HP Connected)

• HP ePrint app (Available for Android, iOS, and Blackberry)

• HP All-in-One Remote app for iOS and Android devices

• HP ePrint software

• Google Cloud Print

• AirPrint

• Android Printing

To see the full list and determine the best choice, go to http://www.hp.com/go/LaserJetMobilePrinting.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert operating voltages. This will damage the printer and void the printer warranty.

The Priority Input Tray holds up to 10 sheets of 75 g/m² (20 lb) paper.

NOTE: To avoid paper jams:

• Never add or remove paper from the Priority input tray during printing.

• Before loading the tray, remove all of the paper from the input tray and straighten the stack.

• When loading the tray, do not fan the paper.

• Use paper that is not wrinkled, folded, or damaged.

1. Open the Main input tray door by grasping the handle and pulling down.

2. Spread the paper-width guides to the correct size.

3. Place the top edge of the paper at the opening of the Priority input tray. Refer to the paper orientation guide for proper loading.

4. Adjust the paper guides so that they lightly touch the paper stack, but do not bend the paper.

NOTE: Do not adjust the paper guides tightly against the paper stack.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.

The Main Input Tray holds up to 250 sheets of 75 g/m² (20 lb) paper.

NOTE: To avoid paper jams:

• Never add or remove paper from the Main input tray during printing.

• Before loading the tray, remove all of the paper from the input tray and straighten the stack.

• When loading the tray, do not fan the paper.

• Use paper that is not wrinkled, folded, or damaged.

1. Open the Main input tray door by grasping the handle and pulling down.

2. Adjust the paper-width guides by squeezing the adjustment latch on the right guide and sliding the guides to the size of the paper being used.

3. Adjust the paper-length guide by sliding guide to the size of the paper being used.

4. Load the paper into the tray. Refer to the paper orientation guide for proper loading.

5. Adjust the guides so that they lightly touch the paper stack, but do not bend it.

NOTE: Do not adjust the paper guides tightly against the paper stack.

NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray.

6. If the paper is A4 size, Letter-size, or smaller, close the Main input tray door. Use the paper-stack window to verify that is correctly loaded.

You can load up to 10 envelopes in the Priority or Main input tray. Use the manual feed option for potentially better results.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. For Windows 10, select Print, which can vary depending on the application. For Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is described below for desktop applications.

3. Click or tap the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the envelopes.

5. In the Paper type drop-down list, select Envelope.

6. In the Paper source drop-down list, select Manual feed (recommended) or the tray you loaded the envelopes into.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job.

If using manual feed, load the envelope(s) into the Priority Input Tray after sending the job.

To print labels using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the labels into the tray after sending the print job to the printer. When using manual feed, the printer waits to print the job until it detects that the tray has been opened.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and then select the printer. For Windows 10, select Print, which can vary depending on the application. For Windows 8, 8.1, and 10, these applications will have a different layout with different features than what is described below for desktop applications.

3. Click the Paper/Quality tab.

4. In the Paper size drop-down list, select the correct size for the sheets of labels.

5. In the Paper type drop-down list, select Labels.

6. In the Paper source drop-down list, select Manual feed.

7. Click the OK button to close the Document Properties dialog box.

8. In the Print dialog box, click the OK button to print the job. Load the label sheet(s) into the Priority Input Tray after sending the job.

• Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.

• Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.

Both features are off by default.

1. Open the HP EWS:

a. Print a configuration page to determine the IP address or host name (Press and hold the Resume button until the Ready light begins blinking, then release).

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press Enter.

NOTE: If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the System tab.

3. From the left navigation pane, select Supply Settings.

4. From the Cartridge Policy drop-down list, select Authorized HP.

5. Click the Apply button.

1. Open the HP EWS:

a. Print a configuration page to determine the IP address or host name (Press and hold the Resume button until the Ready light begins blinking, then release).

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press Enter.

NOTE: If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the System tab.

3. From the left navigation pane, select Supply Settings.

4. From the Cartridge Policy drop-down menu, select Off.

5. Click the Apply button.

1. Open the HP EWS:

a. Print a configuration page to determine the IP address or host name (Press and hold the Resume button until the Ready light begins blinking, then release).

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press Enter.

NOTE: If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the System tab.

3. From the left navigation pane, select Supply Settings.

4. From the Cartridge Protection drop-down list, select Protect Cartridges.

5. Click the Apply button.

CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the Cartridge Protection feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.

1. Open the HP EWS:

a. Print a configuration page to determine the IP address or host name (Press and hold the Resume button until the Ready light begins blinking, then release).

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press Enter.

NOTE: If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

2. Click the System tab.

3. From the left navigation pane, select Supply Settings.

4. From the Cartridge Protection drop-down list, select Off.

5. Click the Apply button.

The printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.

To purchase cartridges or check compatibility, go to HP SureSupply at http://www.hp.com/go/suresupply.

NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to http://www.hp.com/go/learnaboutsupplies.

Do not remove the toner cartridge from its package until it is time to replace it.

CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.

CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric.

NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.

1. Open the cartridge door.

2. Remove the used toner cartridge from the printer.

3. Remove the new toner-cartridge package from the box, and then pull the release tab on the packaging.

4. Remove the new toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.

5. Align the new toner cartridge with the tracks inside the printer, and install the new toner cartridge until it is firmly seated.

6. Close the cartridge door.

The printer indicates when the imaging drum needs to be replaced. The actual imaging drum life remaining can vary. Consider having a replacement imaging drum available to install when print quality is no longer acceptable.

To purchase imaging drums, go to HP SureSupply at http://www.hp.com/go/suresupply.

Do not remove the imaging drum from its package until it is time to replace it.

CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few minutes. Cover the imaging drum if it must be removed from the printer for an extended period of time.

CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.

NOTE: Information about recycling used imaging drums is in the imaging-drum box.

1. Open the cartridge door.

2. Temporarily remove the toner cartridge from the printer.

3. Remove the used imaging drum from the printer.

4. Remove the new imaging drum package from the box, and then release the packaging.

5. Remove the new imaging-drum package from the package.

6. Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

7. Align the new image drum with the tracks inside the printer, and install the new image drum until it is firmly seated.

8. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated.

9. Close the cartridge door.

1. From the software program, select the Print option.

2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.

• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

NOTE: For more information, click the Help (?) button in the print driver.

3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.

4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.

5. Click the Print button to print the job.

Use this procedure for printers that have an automatic duplexer installed.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.

• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides. Click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the job.

Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.

• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.

5. In the Print dialog, click Print to print the first side of the job.

6. Retrieve the printed stack from the output bin, and place it in Tray 1 (Priority Input Tray), maintaining the orientation as prompted or according to manual duplex instructions.

7. If prompted, select the appropriate control panel button (Resume) to continue.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.

• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Finishing tab.

4. Select the number of pages per sheet from the Pages per sheet drop-down list.

5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog.

6. In the Print dialog, click Print to print the job.

1. From the software program, select the Print option.

2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the print driver.

NOTE: The name of the button varies for different software programs.

NOTE: In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:

• Windows 10: Select Print, and then select the printer.

• Windows 8.1 or 8: Select Devices, select Print, and then select the printer.

3. Click the Paper/Quality tab.

4. Select the paper type from the Paper type drop-down list.

5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.

6. If the tray needs to be configured, a tray configuration message displays on the printer control panel.

7. Load the tray with the specified type and size of paper, and then close the tray.

8. Select the OK button on the control panel to accept the detected type and size, or select the Modify button to choose a different paper size or type. Select the correct type and size, and then select the OK button.

1. Print a configuration page to determine the IP address or host name:

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a supported web browser on a computer connected to the same network as the printer.

3. In the address line of the browser, type the IP address or host name exactly as it displays on the configuration page.

4. Press the Enter key on the computer keyboard. The EWS should open.

NOTE: If the browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.

1. Open System Preferences.

2. Click Print & Scan (or Printers & Scanners).

3. Select the printer from the list on the left.

4. Click the Options & Supplies button.

5. Click the Utility tab.

6. Click the Open Printer Utility button.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the Networking tab.

3. In the left navigation pane, select the option for Wired or Wireless configuration (depending on your connection), then select IPv4 Configuration or similar.

4. Select the Manual IP address option.

5. Enter the desired IP Address, Subnet Mask, and Default Gateway.

6. Click the Apply button.

NOTE: Ensure the manual IP settings are compatible with your network configuration to avoid connectivity issues.

NOTE: Changing these settings from ‘Auto’ is generally not recommended unless specifically required by your network environment and can cause connection issues if set incorrectly.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the Networking tab.

3. In the left navigation pane, under the Wired section (or similar), find Advanced or Link Settings.

4. Select the desired Link Speed and Communication Mode (Duplex) from the drop-down menus. ‘Auto’ is the default and recommended setting.

5. Click the Apply button.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab or the Security tab (location may vary).

3. In the left navigation pane, select Administration, Security, or similar option related to passwords.

4. Locate the section for setting or changing the administrator password.

5. If setting for the first time, enter the new password and confirm it. If changing, you might need to enter the current password first.

6. Note the password requirements if displayed (e.g., minimum length).

7. Click the Apply button.

NOTE: Keep the password in a safe place. If lost, resetting the printer might be necessary.

Locking the formatter prevents unauthorized changes to printer settings via methods other than the EWS (like USB configuration). An administrator password must usually be set first.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System or Security tab.

3. In the left navigation pane, select Administration, Security, or a similar option.

4. Locate the Formatter Lock or similar setting and enable it.

5. Click the Apply button.

Quiet Print Mode reduces printing noise but may also slightly reduce printing speed.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab.

3. In the left navigation pane, select Product Setup or Print Quality.

4. Locate the Quiet Mode setting.

5. Select On to enable Quiet Mode or Off to disable it. Click Apply.

1. From your software application, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab or the Finishing tab (location may vary by driver).

4. Select the EconoMode checkbox or option.

5. Click OK and then Print.

This setting can also sometimes be set as a default in the EWS under Print Quality or EcoSMART settings.

This setting determines how long the printer waits after the last print job before entering a low-power Sleep mode or automatically turning off.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab or General tab.

3. In the left navigation pane, select Energy Settings, Power Management, or similar.

4. Locate the Sleep/Auto Off After Inactivity setting.

5. Select the desired time delay from the drop-down list (e.g., 1 Minute, 5 Minutes, 1 Hour, Never).

6. Click the Apply button.

This feature combines Auto-Off with a very low power state.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab or General tab.

3. In the left navigation pane, select Energy Settings, Power Management, or similar.

4. Locate the Shut Down After Inactivity setting.

5. Select the desired time delay (e.g., 4 hours, 8 hours). Ensure this is enabled along with the Sleep/Auto Off setting if they are separate controls.

6. Look for an option related to low power shutdown or 1-watt mode and ensure it is enabled if available separately.

7. Click Apply.

NOTE: When shut down, the printer must be powered back on using the power button.

This setting prevents the printer from shutting down if certain ports (like USB or network) are active, even if the Shut Down After Inactivity timer expires.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab or General tab.

3. In the left navigation pane, select Energy Settings, Power Management, or similar.

4. Locate the Delay Shut Down setting.

5. Select the option to delay shutdown When ports are active (or similar wording).

6. Click Apply.

1. Go to the printer’s support website (www.hp.com/support/ljM118 or http://www.hp.com/support/ljM203).

2. Find the Firmware section and download the HP LaserJet Firmware Update Utility file to your computer.

3. Ensure the printer is turned on, in a Ready state, and connected to the same network as the computer (for network updates) or directly via USB (for USB updates).

4. Double-click the downloaded utility file to run it.

5. The utility window will open. Select your printer from the list of discovered printers.

6. Click the Send Firmware button.

7. Follow the on-screen prompts. Do not turn off the printer during the update process. The printer may restart automatically when the update is complete.

Restoring factory defaults returns most settings (including network settings, paper settings, security settings) to their original state. An administrator password might be required.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab.

3. In the left navigation pane, select Service or Administration.

4. Locate the Restore Factory Defaults option and click the corresponding button or link.

5. Confirm the action when prompted. The printer will likely restart automatically.

NOTE: This will reset network settings, requiring reconnection if using a network connection.

• Cartridge is low: This is a warning that the toner cartridge is nearing the end of its estimated life. Order a replacement cartridge soon to avoid interruptions. Printing can continue.

• Cartridge is very low: The cartridge has reached the end of its estimated life. Print quality may begin to degrade. You can typically continue printing until the quality is unacceptable or the printer stops based on the ‘Cartridge Very Low Setting’.

Changing the ‘Very Low’ Setting (How the printer behaves when very low):

You can configure the printer to either stop printing or continue printing when a cartridge reaches the ‘very low’ state using the EWS.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab.

3. In the left navigation pane, select Supply Settings.

4. Locate the settings for ‘Cartridge Very Low Setting’ or similar for the black cartridge.

5. Choose ‘Stop’ to halt printing or ‘Continue’ (or ‘Override’) to allow printing past the very low message (print quality not guaranteed).

6. Click Apply.

To maintain best quality, replace the cartridge when prompted or when quality degrades. You can order supplies via http://www.hp.com/go/suresupply.

• Main input tray / Priority input tray

• Inside the printer / Toner-cartridge area (accessed by opening the top cover)

• Output bin area

• Rear door / Fuser area

• Duplexer path (on models with automatic duplexing, accessed via the rear door or a specific duplexing unit cover)

1. If paper is visible extending from the tray, gently pull it straight out.

2. If the paper tore or is not easily removed from the front, open the main input tray door fully.

3. Remove the paper stack from the tray.

4. Check inside the tray area for any jammed paper or obstructions. Carefully remove any visible jammed paper by pulling it straight out.

5. Check the paper stack for any damaged sheets and remove them. Straighten the stack.

6. Reload the paper stack into the tray and adjust the guides correctly.

7. Close the input tray door. If the jam message persists, check other jam locations.

CAUTION: Toner powder might be present. Avoid spilling toner. If toner gets on clothing, wipe it off with a dry cloth and wash in cold water. Hot water sets toner into fabric.

1. Open the toner cartridge access door.

2. Carefully remove the toner cartridge and set it aside on a protected surface (e.g., a piece of paper) in an area with minimal light exposure.

3. If the imaging drum is separate, carefully remove it as well and set it aside, avoiding touching the drum surface.

4. Look inside the printer cavity for the jammed paper.

5. Grasp the jammed paper with both hands, if possible, and pull it slowly and straight out to avoid tearing it.

6. Check carefully for any small torn pieces of paper left inside and remove them.

7. Reinstall the imaging drum (if removed) and then the toner cartridge, ensuring they click into place.

8. Close the toner cartridge access door. The printer should attempt to re-initialize.

1. Look for paper partially ejected into the output bin.

2. Grasp the visible edge of the paper with both hands and pull it gently and straight out of the output bin.

3. If the paper tears or does not come out easily, check the toner cartridge area or rear door area for the rest of the sheet.

(Applicable only to models with automatic duplexing)

1. Open the rear access door of the printer.

2. Look for the jammed paper within the rear area or duplexing path.

3. Carefully grasp the jammed paper with both hands and pull it slowly straight out.

4. Check for any small torn pieces of paper and remove them.

5. If necessary, you might need to lower or open specific levers or access points for the duplex path (refer to diagrams if available for your specific model).

6. Once the jam is cleared, close the rear access door firmly. The printer should resume operation.

• Print from a different software program to rule out application issues.

• Check the paper type setting in the print driver (Windows/OS X) matches the paper being used.

• Check the toner cartridge status (print a Supplies Status page or check via EWS/Utility). Replace if low or empty.

• Run the printer’s cleaning page utility.

• Visually inspect the toner cartridge and imaging drum for damage or debris.

• Ensure the paper meets HP specifications and is stored correctly.

• Check the printing environment (temperature, humidity).

• Adjust print density or disable EconoMode if necessary.

• Set individual tray alignment if misregistration occurs.

• Try using a different print driver (e.g., HP Universal Print Driver).

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Verify that the setting in the Paper type drop-down list matches the type of paper loaded in the tray. Adjust if necessary and click OK.

1. From the software application, click File, then Print.

2. Select the printer.

3. In the print options dialog (you may need to click ‘Show Details’), find the Paper Type/Quality or Media & Quality menu.

4. Verify the Paper Type selected matches the paper loaded. Adjust if necessary.

• Printing a Supplies Status page directly from the printer (check printer menus or button combinations if applicable).

• Accessing the HP Embedded Web Server (EWS) and navigating to the Information or Supplies Status section.

• Using the HP Utility (for OS X) and checking the Supplies Status section.

• Using HP Smart software or other HP printer management software installed on your computer.

For Windows:

1. Open the printer Properties or Preferences dialog.

2. Navigate to the Services or Device Settings tab.

3. Find the Print Cleaning Page or similar option and click the button to start the process.

4. Follow the on-screen instructions (you may need plain paper loaded in the tray).

For OS X (using HP Utility):

1. Open HP Utility (see “How do I open HP Utility on OS X?”).

2. Select Print Quality or Device Maintenance from the list.

3. Click the Clean Fuser/Print Cleaning Page option and follow the instructions.

The printer will print one or more pages with patterns designed to pick up excess toner. Discard the cleaning page(s) after printing.

If print quality issues like repeating marks or lines occur, inspect the supplies:

1. Open the printer’s toner access door.

2. Carefully remove the toner cartridge and (if separate) the imaging drum.

3. Inspect the surface of the imaging drum (the typically green or blue cylinder) for any scratches, fingerprints, or toner buildup. Do not touch the surface.

4. Inspect the toner cartridge for any visible damage or toner leakage.

5. If significant damage or contamination is found, the respective supply unit likely needs replacement.

6. Reinstall the supplies carefully.

Step one: Use paper that meets HP specifications

• Ensure the paper size, weight, and type are supported by the printer.

• Use paper that is not wrinkled, folded, damp, or damaged.

• Try using paper from a different, freshly opened ream.

• Ensure the paper type setting in the driver matches the paper used.

Step two: Check the environment

• Ensure the printer is operating within the recommended temperature and humidity ranges (typically 17-25°C or 62.6-77°F, 30-70% RH recommended).

• Avoid placing the printer in direct sunlight, near heat sources or vents, or in dusty areas.

• Ensure the printer is on a stable, level surface.

This adjustment can help correct skewed prints or misaligned margins.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab.

3. In the left navigation pane, select Print Quality or Paper Handling.

4. Find the Tray Alignment or Adjust Tray Alignment option.

5. Select the tray you want to adjust (e.g., Tray 1, Tray 2).

6. Follow the instructions, which typically involve printing an alignment page.

7. Evaluate the printed alignment page.

8. Enter the adjustment values (e.g., for X and Y shift, skew) into the corresponding fields in the EWS based on the alignment page results.

9. Click Apply. You may need to print another alignment page to verify the adjustments.

1. Open the printer Properties or Preferences dialog from your application’s print menu.

2. Go to the Paper/Quality or Finishing tab.

3. Look for an EconoMode or Toner Save option and ensure it is unchecked or set to Off.

4. Click OK and try printing again.

Adjusting print density can make the print darker or lighter. The default setting is usually 3.

1. Open the HP EWS (see “How do I access the HP Embedded Web Server (EWS)?”).

2. Click the System tab.

3. In the left navigation pane, select Print Quality or Print Density.

4. Locate the Print Density setting.

5. Select a value from 1 (lightest) to 5 (darkest). Try increasing the value from the default (3) if prints are too light, or decreasing it if prints are too dark.

6. Click Apply.

Check the physical connection:

• Ensure the network cable is securely plugged into the printer’s Ethernet port and the corresponding port on the router, switch, or wall jack.

• Check the link status lights on the printer’s Ethernet port. Typically, one light indicates connection (solid) and the other indicates activity (blinking). If the lights are off, try a different network cable or port on the router/switch.

• Ensure the router/switch is powered on and functioning.

The printer’s IP address may have changed (especially if using DHCP) since it was installed on the computer.

1. Print a Configuration Page from the printer to find its current IP address.

2. On the computer, check the printer port configuration (in Printer Properties > Ports tab). Verify the IP address listed for the printer port matches the current IP address from the Configuration Page.

3. If they don’t match, update the port configuration on the computer with the correct IP address, or consider reinstalling the printer driver so the computer can rediscover the printer at its new address.

4. Using a static IP address for the printer can prevent this issue.

Test basic network connectivity using the ‘ping’ command:

1. Find the printer’s current IP address (print a Configuration Page).

2. On the computer experiencing the issue, open a Command Prompt (Windows) or Terminal (Mac).

3. Type `ping [printer_IP_address]` (e.g., `ping 192.168.1.105`) and press Enter.

4. If you receive replies, the basic network connection is working. The issue might be with firewall settings, print driver configuration, or printer services.

5. If you get “Request timed out” or “Destination host unreachable,” there is a network connectivity problem. Recheck physical connections, IP addresses, subnet masks, and ensure the printer and computer are on the same network segment. Check router/switch configurations.

• Check the printer’s network configuration (via EWS or Configuration Page) to ensure it has a valid IP address and correct network settings.

• On the computer, check the Printers & Scanners settings to ensure the printer is not set to ‘Offline’ or ‘Paused’.

• Verify that necessary network protocols (like TCP/IP) are enabled on the printer via the EWS (Networking section).

• If settings seem incorrect, consider resetting the printer’s network settings to default and reconfiguring the connection.

• Verify the printer is turned on and the Wireless light is lit (on or blinking).

• Verify the wireless router is turned on and working correctly.

• Verify the computer is connected to the same wireless network (SSID) as the printer.

• Ensure the printer is within the range of the wireless network. Move closer if necessary.

• Check for physical obstructions or sources of interference between the printer and router.

• Print a Wireless Network Test report and a Configuration Page from the printer to check status and settings.

• Verify the network name (SSID) and security key (password) entered into the printer configuration are correct.

• Check if the router uses MAC address filtering; if so, add the printer’s MAC address to the allowed list.

• Restart the printer, router, and computer.

• Check if the router is broadcasting its network name (SSID). If the SSID is hidden, you may need to manually enter the SSID and security details during printer setup.

• Ensure the printer is within range of the wireless router.

• Verify the router is powered on and the wireless radio is enabled.

• Restart the router and the printer.

• Ensure the printer supports the wireless standard (e.g., 802.11b/g/n) and security type (e.g., WPA2) used by the router.

• **Control Panel:** Look for a Wireless menu or button combination. Press and hold the Wireless button for a few seconds, or navigate through menus to find Network Setup > Print Reports > Wireless Test Report.

• **EWS:** Access the EWS, go to the Networking tab, then Wireless section, and look for a Diagnostics or Tools sub-section which may contain an option to run tests or print the report.

• **HP Software:** Use HP Smart or other HP printer software installed on your computer, which often includes network diagnostic tools.

The printed report will show connectivity status, signal strength, network details, and highlight potential problems with suggested solutions.

• Move the printer and router closer together.

• Position the router and printer away from large metal objects, reinforced concrete walls, microwave ovens, cordless phones (especially 2.4 GHz models), Bluetooth devices, and other sources of electromagnetic noise.

• Elevate the router and printer off the floor if possible.

• If your router allows it and you have congestion, try changing the wireless channel on the router (e.g., use channels 1, 6, or 11 for 2.4 GHz networks as they typically have less overlap).

• If available and supported by your devices, consider using the 5 GHz band if your router is dual-band, as it usually experiences less interference.

Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs, the Attention LED flashes.

1. If paper is visible in the output bin, grasp the leading edge and remove it.

2. Open the cartridge door.

3. Pull out the green tab to release the jam-access cover.

4. Remove any jammed paper.

5. Close the jam-access cover.

6. Close the cartridge door.

Use the following procedure to check for paper in all possible jam locations in the duplexer. When a jam occurs, the Attention LED flashes.

1. Open the rear door.

2. Remove any jammed paper from the duplex area. Use both hands to remove jammed paper to avoid tearing the paper.

3. Close the rear door.

4. Open the cartridge door.

5. Pull out the green tab to release the jam-access cover.

6. Remove any jammed paper.

7. Close the jam-access cover.

8. Close the cartridge door.

Use the following procedure to check for paper in all possible jam locations in the Main input tray. When a jam occurs, the Attention LED flashes.

1. Slowly pull the jammed paper out of the printer.

2. Open the cartridge door.

3. Remove the toner cartridge from the printer.

4. Remove the imaging drum from the printer.

5. Remove any jammed paper from the toner-cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

6. Lower the jam-access cover.

7. Remove any jammed paper.

8. Close the jam-access cover.

9. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated.

10. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated.

11. Close the cartridge door.

The following information describes how to clear paper jams in the toner-cartridge area. When a jam occurs, the Attention LED flashes.

1. Open the cartridge door.

2. Remove the toner cartridge from the printer.

3. Remove the imaging drum from the printer.

4. Remove any jammed paper from the toner-cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

5. Lower the jam-access cover.

6. Remove any jammed paper.

7. Close the jam-access cover.

8. Align the imaging drum with the tracks inside the printer, and install the imaging drum until it is firmly seated.

9. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated.

10. Close the cartridge door.

Follow these steps to solve problems with frequent paper jams. If the first step does not resolve the problem continue with the next step until you have resolved the problem.

1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the printer.

2. Check that the tray is configured for the correct paper size and type. Adjust paper settings if necessary.

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

c. Click the System tab, and then click the Paper Setup page.

d. Select the type of paper that is in the tray.

e. Select the size of paper that is in the tray.

3. Turn the printer off, wait 30 seconds, and then turn it on again.

4. Print a cleaning page to remove excess toner from inside the printer.

a. Open the HP Printer Assistant.

– Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

– Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

– Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

– Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

c. On the Systems tab, click Service.

d. In the Cleaning Mode area, click Start to begin the cleaning process.

5. Print a configuration page to test the printer.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

If none of these steps resolves the problem, the printer might need service. Contact HP customer support.

If the printer is having print-quality problems, try the following solutions in the order presented to resolve the issue:

• Print from a different software program

• Check the paper-type setting for the print job

• Check toner-cartridge status

• Clean the printer

• Visually inspect the toner cartridge and imaging drum

• Check paper and the printing environment

• Try a different print driver

• Check the EconoMode settings

• Adjust Print Density

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More… option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu.

4. Select a type from the Media Type drop-down list.

5. Click the Print button.

Check the supplies status page for the following information:

• Estimated percentage of cartridge life remaining

• Approximate pages remaining

• Part numbers for HP toner cartridges

• Number of pages printed

The printer prints the supplies status page when it prints the configuration page.

1. Press and hold the Resume button until the Ready light begins blinking.

2. Release the Resume button.

1. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

3. On the Systems tab, click Service.

4. In the Cleaning Mode area, click Start to begin the cleaning process.

Follow these steps to inspect each toner cartridge and imaging drum.

1. Remove the toner cartridge and imaging drum from the printer.

2. Check the memory chip for damage.

3. Examine the surface of the green imaging drum.

CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems.

4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge and imaging drum.

5. Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has resolved.

Some print-quality problems arise from using paper that does not meet HP specifications.

• Always use a paper type and weight that this printer supports.

• Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges.

• Use paper that has not been previously printed on.

• Use paper that does not contain metallic material, such as glitter.

• Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers.

• Use paper that is not too rough. Using smoother paper generally results in better print quality.

The environment can directly affect print quality and is a common cause for print-quality or paper-feeding issues. Try the following solutions:

• Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

• Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

• Do not place the printer in a confined space, such as a cabinet.

• Place the printer on a sturdy, level surface.

• Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top.

• Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the System tab, and then select the Service page.

3. In the Adjust Alignment area, select the tray to adjust.

4. Select one of the following options:

• X1 shift

• X2 shift

• Y shift

5. Adjust the alignment settings, and then click Apply.

6. Click Print Test Page to print a test page in order to confirm the new alignment settings.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server.

Follow these steps if the entire page is too dark or too light.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab, and locate the Print Quality area.

4. If the entire page is too dark, use these settings:

• Select the 600 dpi option.

• Select the EconoMode check box to enable it.

If the entire page is too light, use these settings:

• Select the FastRes 1200 option.

• Clear the EconoMode check box to disable it.

5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.

Complete the following steps to adjust the print density.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the System tab, and then click the Print Quality page.

3. From the Print Density: drop-down, select the correct density setting. (NOTE: The default print density setting is 3.)

• 1 (Light)

• 2

• 3

• 4

• 5 (Dark)

4. Click Apply.

Check the following items to verify that the printer is communicating with the network. Before beginning, print a configuration page from the printer control panel and locate the printer IP address that is listed on this page.

• Check for poor physical connection.

• Check if the computer is using the incorrect IP address for the printer.

• Check if the computer is unable to communicate with the printer.

• Check if the printer is using incorrect link speed and duplex settings for the network.

• Check if new software programs might be causing compatibility problems.

• Check if the computer or workstation might be set up incorrectly.

• Check if the printer is disabled, or other network settings are incorrect.

NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For more information, go to Microsoft at http://www.microsoft.com.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the printer, and verify that the amber activity light and the green link-status light are lit.

4. If the problem continues, try a different cable or port on the hub.

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page.

2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes.

3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP address.

4. If the IP address is correct, delete the printer and then add it again.

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

• For Windows, click Start, click Run, type cmd, and then press Enter.

• For OS X, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network.

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is configured correctly.

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.

2. Reconfigure the network settings if necessary.

Use this checklist to troubleshoot wireless network problems:

• Verify that the network cable is not connected.

• Verify that the printer and the wireless router are turned on and have power. Also make sure that the wireless radio in the printer is turned on.

• Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the SSID. If you are not sure the SSID is correct, run the wireless setup again.

• With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again.

• If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection.

• Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security).

• Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).

• Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point.

• Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices.

• Verify that the print driver is installed on the computer.

• Verify that you have selected the correct printer port.

• Verify that the computer and printer connect to the same wireless network.

• For OS X, verify that the wireless router supports Bonjour.

NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a configuration page from the printer control panel.

1. Make sure that the printer is turned on and in the ready state.

2. Turn off any third-party firewalls on your computer.

3. Make sure that the wireless network is working correctly.

4. Make sure that your computer is working correctly. If necessary, restart the computer.

5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.

1. Update the firewall with the most recent update available from the manufacturer.

2. If programs request firewall access when you install the printer or try to print, make sure you allow the programs to run.

3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.

1. Make sure that the router or printer connects to the same network that your computer connects to.

2. Print a configuration page.

3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration for the computer.

4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

1. Make sure that the other computers are within the wireless range and that no obstacles block the signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.

2. Make sure that the printer is turned on and in the ready state.

3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.

4. Turn off any third-party firewalls on your computer.

5. Make sure that the wireless network is working correctly.

6. Make sure that your computer is working correctly. If necessary, restart the computer.

• Make sure the wireless router is turned on and has power.

• The network might be hidden. However, you can still connect to a hidden network by manually entering the SSID and security credentials.

1. Make sure that the network cable is not connected to the printer.

2. To verify if the network has lost communication, try connecting other devices to the network.

3. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

• For Windows, click Start, click Run, type cmd, and then press Enter.

• For OS X, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the router IP address.

c. If the window displays round-trip times, the network is working.

4. Make sure that the router or printer connects to the same network that the computer connects to.

a. Print a configuration page.

b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer.

c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the wireless setup for the printer.

From the printer control panel, you can run a diagnostic test that provides information about the wireless network settings.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Select the Networking tab.

3. On the Wireless Configuration page, verify that the On option is selected.

4. Click the Print Test Report button to print a test page that shows test results.

The following tips can reduce interference in a wireless network:

• Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.

• Keep the wireless devices away from large masonry structures and other building structures. These objects can absorb radio waves and lower signal strength.

• Position the wireless router in a central location in line of sight with the wireless printers on the network.

Instructions are available for performing specific print tasks, such as the following (Go to http://www.hp.com/support/ljM118, http://www.hp.com/support/ljM203):

• Create and use printing shortcuts or presets

• Select the paper size, or use a custom paper size

• Select the page orientation

• Create a booklet

• Scale a document to fit a specific paper size

• Print the first or last pages of the document on different paper

• Print watermarks on a document

The following procedure describes the basic printing process for OS X.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. (NOTE: The name of the item varies for different software programs.)

4. Click the Print button.

NOTE: This information applies to printers that include an automatic duplexer.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu. (NOTE: The name of the item varies for different software programs.)

4. Select a binding option from the Two-Sided drop-down list.

5. Click the Print button.

NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu. (NOTE: The name of the item varies for different software programs.)

4. Click the Manual Duplex box, and select a binding option.

5. Click the Print button.

6. Go to the printer, and remove any blank paper that is in Tray 1.

7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input tray.

8. If prompted, touch the appropriate control panel button to continue.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Layout menu. (NOTE: The name of the item varies for different software programs.)

4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.

5. In the Layout Direction area, select the order and placement of the pages on the sheet.

6. From the Borders menu, select the type of border to print around each page on the sheet.

7. Click the Print button.

1. Click the File menu, and then click the Print option.

2. Select the printer.

3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. (NOTE: The name of the item varies for different software programs.)

4. Select from the Media & Quality or Paper/Quality options.

NOTE: This list contains the master set of options available. Some options are not available on all printers.

• Media Type: Select the option for the type of paper for the print job.

• Print Quality: Select the resolution level for the print job.

• Edge-To-Edge Printing: Select this option to print close to the paper edges.

• EconoMode: Select this option to conserve toner when printing drafts of documents.

5. Click the Print button.

HP offers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Update the printer firmware to ensure all mobile printing and ePrint capabilities are supported.

Solutions include:

• Wi-Fi Direct (wireless models only)

• HP ePrint via email

• HP ePrint software

• AirPrint

• Android embedded printing

Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the Internet.

Wi-Fi Direct does not support all mobile operating systems. If the mobile device does not support Wi-Fi Direct, you must change the wireless network connection of the device to the Wi-Fi Direct connection of the printer before printing.

NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.

To access the printer Wi-Fi Direct connection, complete the following steps:

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

3. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.

4. Choose one of the following connection methods:

• Manual

• Advanced

5. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.

6. From the list of available networks, select the printer name. (NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the device closer to the printer.)

7. If prompted, enter the Wi-Fi Direct password. (NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the connection will occur automatically, without a password prompt. If the connection method is set to Manual, you will need to either press the OK button, or provide a personal identification number (PIN) — displayed on the configuration report – as a password on the mobile device. NOTE: To access the Wi-Fi Direct password, from the EWS open the Networking tab, and then click Wi-Fi Direct Setup.)

8. Open the document, and then select the Print option. (NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.)

9. Select the printer from the list of available printers, and then select Print.

10. After the print job is complete, some mobile devices need to be reconnected to the local network.

The following devices and computer operating systems support Wi-Fi Direct:

• Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed

• Most Windows 8.1 and Windows 10 computers, tablets, and laptops that have the HP print driver installed

The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that does:

• Apple iPhone and iPad

• Mac computers running OS X

For more information on Wi-Fi Direct printing, go to http://www.hp.com/go/wirelessprinting.

Wi-Fi Direct capabilities must be enabled first from the printer EWS.

Step one: Open the HP Embedded Web Server

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

Step two: Enable or disable Wi-Fi Direct

1. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.

2. Select the On option, and then click Apply. Selecting the Off option disables Wi-Fi Direct printing.

Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):

NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct name for easier printer identification for Wi-Fi Direct printing.

Step one: Open the HP Embedded Web Server

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

Step two: Change the Wi-Fi Direct name

1. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.

2. In the Wi-Fi Direct Name field, enter the new name.

3. Click Apply.

Use HP ePrint to print documents by sending them as an email attachment to the printer’s email address from any email enabled device.

To use HP ePrint, the printer must meet these requirements:

• The printer must be connected to a wired or wireless network and have Internet access.

• HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.

Follow this procedure to enable HP Web Services and register with HP Connected:

Step one: Open the HP Embedded Web Server

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

Step two: Enable HP Web Services

1. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then prints an information page.

The information page contains the printer code necessary to register the HP printer at HP Connected.

2. Go to http://www.hpconnected.com to create an HP ePrint account and complete the setup process.

The HP ePrint software makes it easy to print from a Windows desktop or laptop computer to any HP ePrint-capable printer. This software makes it easy to find HP ePrint-enabled printers that are registered to your HP Connected account. The target HP printer can be located in the office or at locations across the globe.

HP ePrint software supports the following types of printing:

• TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD PostScript®

• IPP printing to LAN or WAN network-connected products that support ePCL

• Printing PDF documents to public print locations and printing using HP ePrint via email through the cloud

NOTE: HP ePrint Software does not support USB printing.

How to get started:

1. Go to http://www.hp.com/go/eprintsoftware for drivers and information. (NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.)

2. After installing the software, open the Print option from within your application, and then select HP ePrint from the installed printers list. Click the Properties button to configure print options.

Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.13 and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications:

• Mail

• Photos

• Safari

• iBooks

• Select third-party applications

To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to http://www.hp.com/go/LaserJetMobilePrinting.

NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.

HP’s built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.

The printer must be connected to the same network (sub-net) as the Android device.

The print solution is built into the many versions of the operating system.

NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin.

For more information on how to use Android embedded printing and which Android devices are supported, go to http://www.hp.com/go/LaserJetMobilePrinting.

You can perform the following management tasks:

• Change the printer connection type (Windows)

• Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)

• Advanced configuration with HP Utility for OS X

• Configure IP network settings

• Configure Printer security features

• Configure the Quiet Print Mode settings

• Configure Energy-conservation settings

• Update the firmware

If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software to change the connection. For example, connect the new printer to the computer using a USB or network connection, or change the connection from a USB to a wireless connection.

To open Device Setup & Software, complete the following procedure:

1. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.

Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel.

• View printer status information

• Determine the remaining life for all supplies and order new ones

• View and change tray configurations

• View and change the printer control-panel menu configuration

• View and print internal pages

• Receive notification of printer and supplies events

• View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. It does not support IPX-based printer connections. Internet access is not needed.

NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is connected to a computer via USB. It is available only if a full installation was performed. Depending on how the printer is connected, some features might not be available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

Method one: Open the HP Embedded Web Server (EWS) from the software

1. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

Method two: Open the HP Embedded Web Server (EWS) from a web browser

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

Use the HP Utility to check printer status or to view or change printer settings from a computer. You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based network.

Open HP Utility:

1. At the computer, open the Applications folder.

2. Select HP, and then select HP Utility.

The HP Utility toolbar includes these items:

• Devices: Click this button to show or hide Mac products found by the HP Utility.

• All Settings: Click this button to return to the HP Utility main view.

• HP Support: Click this button to open a browser and go to the HP support website.

• Supplies: Click this button to open the HP SureSupply website.

• Registration: Click this button to open the HP registration website.

• Recycling: Click this button to open the HP Planet Partners Recycling Program website.

HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the tasks that you can perform with HP Utility.

Use the HP Embedded Web Server to view or change IP configuration settings.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the Networking tab to obtain network information. Change settings as needed.

Printer sharing disclaimer: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at http://www.microsoft.com.

To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Open the System tab.

3. On the Device Information page, the default printer name is in the Device Description field. You can change this name to uniquely identify this printer. (NOTE: Completing the other fields on this page is optional.)

4. Click the Apply button to save the changes.

Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. On the Networking tab, click the IPv4 Config Method in the left navigation pane.

3. From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 configuration settings.

4. Click the Apply button.

NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.

The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices.

NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer).

NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle.

1. Open the HP Embedded Web Server (EWS):

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. On the Networking tab, click the Advanced link in the left navigation pane.

3. In the Other Settings area, select one of the following options:

• Automatic: The print server automatically configures itself for the highest link speed and communication mode allowed on the network.

• 10T Full: 10 megabytes per second (Mbps), full-duplex operation

• 10T Half: 10 Mbps, half-duplex operation

• 100TX Full: 100 Mbps, full-duplex operation

• 100TX Half: 100 Mbps, half-duplex operation

4. Click the Apply button. The printer turns off and then on.

The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.

• Assign or change the system password using the HP Embedded Web Server

• Lock the formatter

Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. On the System tab, click the Administration link in the left navigation pane.

3. In the area labeled Product Security, enter the password in the Password field.

4. Re-enter the password in the Confirm Password field.

5. Click the Apply button. (NOTE: Make note of the password and store it in a safe place.)

This printer has a quiet mode that reduces noise during printing. When quiet mode is turned on, the printer prints at a slower speed.

NOTE: Quiet Print Mode reduces the printer print speed, which might improve print quality.

Configure the Quiet Print Mode settings from HP Embedded Web Server (EWS):

1. Print a configuration page to determine the IP address or host name.

a. Press and hold the Resume button until the Ready light begins blinking.

b. Release the Resume button.

2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the Web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

3. Click the System tab.

4. On the left navigation pane, click the Paper Types link.

5. From the Quiet Print Mode drop-down, select On. Click Apply.

The printer includes several economy features to conserve energy and supplies:

• Print with EconoMode

• Set the Sleep/Auto Off After Inactivity setting

• Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power

• Set the Delay Shut Down setting

This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.

HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge.

NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. Click the EconoMode check box.

Use the EWS to set the amount of idle time before the printer enters sleep mode.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the System tab, and then select the Energy Settings page.

3. From the Sleep/Auto Off After Inactivity drop-down, select the time for the delay.

4. Click the Apply button.

Use the EWS to set the amount of time before the printer shuts down.

NOTE: After the printer shuts down, the power consumption is 1 watt or less.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the System tab, and then select the Energy Settings page.

3. From the Shut Down After Inactivity drop-down, select the time for the delay. (NOTE: The default value is 4 hours.)

4. Click the Apply button.

Use the EWS to select whether or not the printer delays shutting down after the power button is pressed.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Click the System tab, and then select the Energy Settings page.

3. In the Delay Shut Down area, select or clear the Delay when ports are active option.

NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active network link or fax connection will prevent the printer from shutting down.

HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the printer firmware for a single printer. When you update the firmware, Web Service apps will update automatically.

Update the firmware using the Firmware Update Utility:

Use these steps to manually download and install the Firmware Update Utility from HP.com.

NOTE: This method is the only firmware update option available for printers connected to the computer via a USB cable. It also works for printers connected to a network.

NOTE: You must have a print driver installed in order to use this method.

1. Go to http://www.hp.com/go/support, select your country/region or language, and then click the Get software and drivers link.

2. Type the printer name in the search field, press the ENTER button, and then select the printer from the list of search results.

3. Select the operating system.

4. Under the Firmware section, locate the Firmware Update Utility.

5. Click Download, click Run, and then click Run again.

6. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.

NOTE: To print a configuration page to verify the installed firmware version before or after the update process, click Print Config.

7. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the utility.

• Customer support

• Interpret control-panel light patterns

• Restore the factory-set defaults

• A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel

• Printer does not pick up paper or misfeeds

• Clear paper jams

• Improve print quality

• Solve wired network problems

• Solve wireless network problems

If the printer requires attention, an error code appears on the control-panel display.

Table 6-1 Status-light legend

Table 6-2 Control-panel light patterns

Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow these steps.

CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also deletes any pages that are stored in the memory.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. On the System tab, click Save and Restore in the left navigation pane.

3. In the Restore Defaults area, click the Restore defaults button.

The printer automatically restarts.

Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now.

Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer acceptable.

Once an HP cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has ended.

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new cartridge.

1. Open the HP Embedded Web Server (EWS):

For Direct-connected printers:

a. Open the HP Printer Assistant.

• Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.

• Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer name.

• Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select the printer name.

• Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the printer name.

b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.

For Network-connected printers:

a. Print a configuration page to determine the IP address or host name.

i. Press and hold the Resume button until the Ready light begins blinking.

ii. Release the Resume button.

b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer configuration page. Press the Enter key on the computer keyboard. The EWS opens. (NOTE: If the displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.)

2. Select the System tab, and then select Supply Settings.

3. Select one of the following options from the Very Low Setting (Black Cartridge): or Very Low Setting (Imaging Drum): drop-down:

• Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to continue printing.

• Select the Stop option to set the printer to stop printing until you replace the toner cartridge.

• Select the Prompt option to set the printer to stop printing and prompt you to replace the toner cartridge. You can acknowledge the prompt and continue printing.

If the printer does not pick up paper from the tray, try these solutions.

1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. (NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.)

5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, flex the stack as described below.

Technique for flexing the paper stack: Remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue.

7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. (CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers.)

If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.

NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.

2. Use only paper that meets HP specifications for this printer.

3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack as described above.

4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. Make sure that all sheets of paper are below the tabs near the stack-height marks.

6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. (NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.)

7. Make sure the printing environment is within recommended specifications.