HANWHA VISION QNO-C6083R (02) PDF Document

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use this apparatus near water.

6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. (Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.)

7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

13. Unplug this apparatus during lighting storms or when unused for long periods of time.

14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. This product is intended to be supplied by a UL Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE (48Vdc), 0.19A. (HANWHA VISION QNO-C6083R)

17. This product is intended to be supplied by isolation power.

18. If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.

19. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.

20. When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.

21. If you install/disassemble the product in a manner that has not been recommended, the production functions/performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.

22. Installing or using the product in water can cause serious damage to the product.

23. Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the video.

24. The operating temperature of the product is -40°C to +55°C (-40°F ~ +131°F).

TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.

Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.

To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.

Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.

The battery cannot be replaced.

• Do not place this apparatus on an uneven surface.

• Do not install on a surface where it is exposed to direct sunlight, near heating equipment or heavy cold area.

• Do not place this apparatus near conductive material.

• Do not attempt to service this apparatus yourself.

• Do not place a glass of water on the product.

• Do not install near any magnetic sources.

• Do not block any ventilation openings.

• Do not place heavy items on the product.

• Please wear protective gloves when installing/removing the camera. The high temperature of the product surface may cause a burn.

• CPU: Intel(R) Core(TM) i7 3.4 GHz or higher

• RAM: 8G or higher

• Recommended browser: Chrome

• Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based)

• Supported OS: Windows, Mac, Linux, Android, iOS, Chrome

Verification environment:

Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later

Mac 10.13/14: Safari version 11.0.1 or later

The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.

• Recommended capacity: 16GB to 256GB (MLC type recommended)

• Recommended Manufacturers / Product Type :

SanDisk / High Endurance, MAX ENDURANCE

Western Digital / Purple QD101

Transcend / High Endurance

• Recommended capacity: 200GB or higher is recommended.

• For this camera, you are recommended to use a NAS with the following manufacturer’s specs.

Recommended products: QNAP NAS, Synology NAS

1. Connect the user PC directly with the network camera.

2. Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.

3. Use the Internet browser to connect to the web viewer.

4. Move to [Setup] page.

5. Move to [Network] – [DDNS] and configure the DDNS settings.

6. Move to [Basic] – [IP & Port), and set the IP type to [DHCP].

7. Connect the camera, which was removed from your PC, directly to the modem.

8. Restart the camera.

1. Launch an Internet browser on the local PC.

2. Enter the IP address of the camera in the address bar of the browser.

1. Run device manager. It will scan for connected cameras and display them as a list.

2. Double-click a camera to access. The Internet browser starts and connects to the camera.

Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.

1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.

2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar.

Example: http://ddns.hanwha-security.com/ID

If the Broadband Router has more than one camera connected, configure the IP related settings and the Port related settings distinctly with each other.

The following table shows an example configuration:

If the is set other than 80, you must provide the number in the address bar of the Internet browser before you can access the camera. Example: http://IP address : HTTP Port or http://192.168.1.100:8080

1. Click the camera from the list that you want the change the IP setting.

2. Click at the main page of device manager.

3. Select .

IP information of the camera will be displayed as previously set.

4. Fill in IP & Port related categories.

5. Click [Apply] Button.

6. If the success message is displayed, click [OK].

For setting , , and , contact your network administrator.

HTTP Port: Used to access the camera using the Internet browser, defaulted to 80.

RTSP Port: A port that controls real-time streaming. The initial value is 554.

1. Click the camera from the list that you want to automatically configure the IP.

2. Click < + > at the main page of device manager.

Equipment Setting menu appears.

3. At the menu, click .

4. Click [Close] button.

1. Click – at the main page of device manager.

2. Insert the range of IP address that you search.

3. Select the of the camera that you register, and insert HTTP port, ID, and password.

4. Click [Register] button.

5. Check if camera is registered.

Check MAC address at the sticker attached to the camera.

Manual Port Range Forwarding:

1. From the Setup menu of the Broadband Router, select – . For setting the port range forward for a third-party Broadband Router, refer to the user guide of that Broadband Router.

2. Select and for each connected camera to the Broadband Router. The number of each port to be configured to the IP router should be set according to the port number designated in – – on the camera web viewer.

3. When done, click [Save Settings]. Your settings will be saved.

Note: Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function. After connecting the network camera, select the checkbox from the menu in in “Settings -> Network -> DDNS”.

1. Launch the Internet browser.

2. Type the IP address and HTTP port number of the camera in the address bar.

Example: IP address: 192.168.1.100:HTTP Port number(8080) → http://192.168.1.100:8080 – the Login dialog should appear.

1. Launch the Internet browser.

2. Type the DDNS URL of the camera in the address bar.

Example URL address: http://ddns.hanwha-security.com/ID – the Login dialog should appear.

Note: Network connection is disabled in the LAN only environment.

1. Run the client or operating system in support of the UPnP protocol.

2. Click the camera name for search.

In the Windows operating system, click the camera name searched from the network menu. The login window is displayed.

1. Run the client or operating system in support of the Bonjour protocol.

2. Click the camera name for search.

In the Mac operating system, click the camera name searched from the Bonjour tab of Safari. The login window is displayed.

If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to). If this is the case, you will not be informed of the IP address changed by DDNS.

Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device.

To register your device to the server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer’s – to , as well as providing that had been used for DDNS registration.

For a new password with 8 to 9 characters, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 characters or longer, you must use at least 2 types of those mentioned. (support up to 64 characters)

Special characters that are allowed: ~`!@#$%^&*()_-+={ }[ ]l\;:”<>.,?/

Space is not allowed for password.

For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.

If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a memo pad or memorizing it.

1. Enter “admin” in the input box. The administrator’s ID, “admin,” can be changed in the Web Viewer.

2. Enter the password in the input field.

3. Click [Sign in].

If you have logged in successfully, you will see the Live Viewer screen.

1. Click the [Setup()] icon.

2. The Settings window appears.

3. You can configure settings for the camera’s basic information, video, audio, network, event, analysis, and system over the network.

4. Click to view detailed descriptions of each function.

This is what happens when the microphone driver has been set to Realtek driver. Install the High Definition Audio device (Windows Default Driver) or the third party driver as the microphone driver.

• Sampling rate of 48,000 KHz or less is recommended.

• For bits per sample (bps), up to 8/16 bit is recommended.

• Only PCM encoding format is supported.

On the authentication popup window prompted when initially accessing https, click “View Authentication Certificate” and select the “Always trust when connecting to the designated webviewer IP” check box.

If the webviewer continues failing to display a video after you select “Next” on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.

• Check to make sure that the camera’s Network settings are appropriate.

• Check to make sure that all network cables have been connected properly.

• If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.

• If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.

Connected Viewers become disconnected upon any change to camera or network configurations.

Check all network connections.

Turn off the firewall settings on your PC and then search the camera again.

Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.

If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.

If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.

You must enable the

A. Check settings.

B. The should be set to .

C. Check if the option of menu is checked to use.

Check alarm output port settings.

• Check if the memory card is defective.

• When replacing the Micro SD card, it must be done while the power is disconnected from the product.

• Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.

• Format the Micro SD card again in – – menu.

• Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.

• Format the Micro SD card again in – – menu.

• Confirm that the information registered in the NAS is correct.

• Confirm that the IP address of the NAS is valid.

• Confirm that the ID/password of the NAS is valid.

• Confirm that you can access the folder designated as the default folder using the ID of the NAS.

• Confirm that the NAS SMB/CIFS items are unchecked.

• Confirm that the NAS IP address and the camera IP address are in the same format. Example: The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.

• Check whether you tried to access as another user without formatting the default folder saved or used.

• Confirm that you used recommended NAS equipment.

• Confirm that the information registered in the NAS is correct.

• Confirm that the IP address of the NAS is valid.

• Confirm that the ID/password of the NAS is valid.

• Confirm that you can access the folder designated as the default folder using the ID of the NAS.

• Confirm that the NAS SMB/CIFS items are unchecked.

• Confirm that the NAS IP address and the camera IP address are in the same format. Example: The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.

• Check whether you tried to access as another user without formatting the default folder saved or used.

• Confirm that you used recommended NAS equipment.

Connect the PoE device with the PoE port of the camera.

• Connect and use a PoE enabled router.

• Use a PoE device that complies with the IEEE 802.3af standard.

Network Cable Specification table:

Smartphone Setup:

1. Install the Wisenet Installation application.

2. Select the camera SSID after turning on the WiFi.

3. Run the Wisenet Installation application.

4. When you log in to the camera, the video will be connected.

The video will be played without being logged in during the initial connection.

5. You can adjust angle of view while watching the video through smartphone.

1. Connect the MIC port of the camera with the microphone or LINE OUT port of the amplifier that the microphone is connected to.

2. Connect the SPEAKER port of the camera with the speaker or LINE IN port of the amplifier that the speaker is connected to.

3. Check the specifications for audio input.

Audio Codec details:

Audio In: G.711 PCM (Bit Rate: 64kbps / Sampling Frequency: 8kHz), G.726 ADPCM (Bit Rate: 16Kbps, 24Kbps, 32Kbps, 40Kbps / Sampling Frequency: 8kHz), AAC (Bit Rate: 48Kbps / Sampling Frequency: 16kHz)

Full duplex Audio

Audio in: Selectable (microphone/Line-in), Supported voltage: 2.5VDC (4mA), Input impedance: 25ΚΩ

Audio out: Line-out (3.5mm mono jack), Maximum output: 0.5Vrms, Line out impedance : 600Ω

If you access the web viewer and select an external microphone as the audio input sources in

Frequency range: 40-16,000 Hz

Impedance: 1,500 Ω

Sensitivity: -40±3 dB (7.1-14.1 mV)

Connect the Alarm I/O cable to the corresponding port of the port box.

• ALARM-IN: Used to connect the alarm input sensor or external day/night sensor.

• ALARM-OUT: Used to connect the alarm output signal.

• GND: Common port for alarm in/output signal.

If devices (e.g., flashing light and siren) that exceed the voltage and current specifications are connected by using the open collector method, it may cause malfunction. Refer to the “Alarm Out Wiring Diagram” when connecting devices that exceed the voltage and current specifications.

Connect one strand of each signal line (2-strand) of the sensors to the [ALARM IN] port, and connect the other strand to the [GND] port.

If devices (e.g., flashing light and siren) that exceed the voltage and current specifications are connected by using the open collector method, it may cause malfunction. Refer to the alarm out connection diagram below when connecting devices that exceed the voltage and current specifications.

1. Launch an Internet browser on the local PC.

2. Enter the IP address of the camera in the address bar of the browser.

If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager.

If the port-forwarding is not properly set or a firewall is set, contact your network administrator to resolve the problem.