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What are the important safety instructions for installing the HANWHA VISION QNV-C6083R?
Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this apparatus near water.
Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth. Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents as they may deform or cause damage to the product.
Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
Only use attachments/accessories specified by the manufacturer.
Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
Unplug this apparatus during lighting storms or when unused for long periods of time.
Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
This product is intended to be supplied by a UL Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE (48Vdc), 0.2A. for the HANWHA VISION QNV-C6083R.
This product is intended to be supplied by isolation power.
If you use excessive force when installing the product, the camera may be damaged and malfunction. If you forcibly install the product using non-compliant tools, the product may be damaged.
Do not install the product in a place where chemical substances or oil mist exists or may be generated. As edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or near the kitchen table. This may cause damage to the product.
When installing the product, be careful not to allow the surface of the product to be stained with chemical substance. Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.
If you install/disassemble the product in a manner that has not been recommended, the production functions/performance may not be guaranteed. Install the product by referring to “Installation & connection” in the user manual.
Installing or using the product in water can cause serious damage to the product.
Although a rapid change in temperature could cause frost inside the dome, there will be no problem with the video.
The operating temperature of the product is -40°C to +55°C (-40°F ~ +131°F).
What are the warnings to reduce the risk of fire or electric shock for the HANWHA VISION QNV-C6083R?
To reduce the risk of fire or electric shock, do not expose this product to rain or moisture. Do not insert any metallic object through the ventilation grills or other openings on the equipment.
Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids, such as vases, shall be placed on the apparatus.
To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance with the installation instructions.
What do the graphical symbols in the CAUTION section mean for the HANWHA VISION QNV-C6083R?
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.
The CAUTION box stating “RISK OF ELECTRIC SHOCK. DO NOT OPEN” and “CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK. DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.” indicates internal components that should not be accessed by the user.
What are the safety precautions regarding placement and servicing for the HANWHA VISION QNV-C6083R?
Please read the following recommended safety precautions carefully.
Do not place this apparatus on an uneven surface.
Do not install on a surface where it is exposed to direct sunlight, near heating equipment or heavy cold area.
Do not place this apparatus near conductive material.
Do not attempt to service this apparatus yourself.
Do not place a glass of water on the product.
Do not install near any magnetic sources.
Do not block any ventilation openings.
Do not place heavy items on the product.
Please wear protective gloves when installing/removing the camera. The high temperature of the product surface may cause a burn.
What are the specifications for connecting the HANWHA VISION QNV-C6083R to a power supply?
The HANWHA VISION QNV-C6083R is intended to be supplied by a UL Listed Power Supply Unit marked “Class 2” or “LPS” or “PS2” and rated from PoE (48Vdc), 0.2A.
What are the precautions related to battery handling for the HANWHA VISION QNV-C6083R?
Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as sunshine, fire or the like.
The battery cannot be replaced.
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
What are the recommended PC specifications for using the web viewer with the HANWHA VISION QNV-C6083R?
CPU: Intel(R) Core(TM) i7 3.4 GHz or higher
RAM: 8G or higher
Recommended browser: Chrome
Supported browsers: Chrome, Safari, Firefox, MS Edge(chromium based)
Supported OS: Windows, Mac, Linux, Android, iOS, Chrome
Verification environment:
Windows 10: Google Chrome version 80 or later, Firefox version 72 or later, MS Edge version 83 or later
Mac 10.13/14: Safari version 11.0.1 or later
The video play performance of the web viewer depends on the performance of the user’s CPU and GPU.
What are the recommended Micro SD/SDHC/SDXC Memory Card Specifications for the HANWHA VISION QNV-C6083R?
Recommended capacity: 16GB to 256GB (MLC type recommended)
Recommended Manufacturers / Product Type :
SanDisk / High Endurance, MAX ENDURANCE
Western Digital / Purple QD101
Transcend / High Endurance
What are the NAS recommended specs for the HANWHA VISION QNV-C6083R?
Recommended capacity: 200GB or higher is recommended.
For this camera, you are recommended to use a NAS with the following manufacturer’s specs.
Recommended products: QNAP NAS, Synology NAS
What parts are included with the HANWHA VISION QNV-C6083R Vandal Dome Camera?
The following items are included:
Mount-plate
Camera-body
Wiring hole cover
Dome-cover
IR LED
Illumination Sensor
Lens
Reset button
Micro USB port
Micro SD card slot
Micro HDMI port
Audio/Alarm cable port
PoE Port
As for each sales country, accessories are not the same.
Option (not included) items shown are SPP-C7400 and SPP-C1900.
What are the parts included with the HANWHA VISION QNO-C6083R Bullet Camera?
The following items are included:
Sunshield fixing screw
Sunshield
Camera body
Port box
PoE port
Alarm I/O port
Audio I/O port
Micro USB port
Micro SD card slot
Reset button
As for each sales country, accessories are not the same.
What precautions must be taken before installing the HANWHA VISION QNV-C6083R Vandal Dome Camera?
The camera jack connected to the external cable is not waterproof. You are recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.
Select an installation site that can hold at least 5 times the camera’s weight.
Stuck-in or peeled-off cables can cause damage to the product or a fire.
For safety purposes, keep anyone else away from the installation site. And put aside personal belongings from the site, just in case.
If the product is installed with excessive force, it may cause damage to the camera due to malfunction. Forcing assembly using non-compliant tools may damage the product.
How do I remove the dome cover and camera body from the HANWHA VISION QNV-C6083R during installation or removal?
Removal of the dome cover: Remove the dome cover by turning the dome cover’s fastening screws counterclockwise. It is not required to completely remove screws from the cover.
Removal of the camera body: Remove the camera body by turning the mount plate fastening screws counterclockwise. Note that it is not necessary to loosen the screws completely.
How do I insert or remove a Micro SD card in the HANWHA VISION QNV-C6083R Vandal Dome Camera?
Inserting a Micro SD card: Insert the micro SD card into the micro SD card slot on the camera body in the arrow direction. Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated. Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product. When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended. When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts. Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.
Removing a Micro SD card: Gently press down on the exposed end of the Micro SD card as shown in the diagram to eject the Micro SD card from the slot. Before removing the Micro SD card, in <Setup (*)>-
How do I install the mount plate for the HANWHA VISION QNV-C6083R Vandal Dome Camera when directly installing on a wall/ceiling?
Step 1. Place the mount plate on the desired location considering the direction to be monitored, mark the locations for the screw holes and cable holes, and then drill the holes.
Step 2. Fix the mount plate using appropriate screws.
Step 3. Take out the necessary cables from among the network and audio/alarm cables through the hole of the mount plate.
When connecting cables from the side, first remove the wiring hole cover of the dome cover.
How do I install the HANWHA VISION QNV-C6083R Vandal Dome Camera using a pipe?
Step 1. When connecting and installing a pipe, you can remove the wiring hole cover of the dome cover. As shown in the picture, remove the wiring hole cover of the lower dome cover and install the pipe according to the instructions below.
Step 2. Join the conduit adaptor (separately sold) to the mount plate.
Step 3. Mount the pipe to the conduit adaptor.
Step 4. Fix the mount plate using appropriate screws.
Step 5. Take out the necessary cables from among the network and audio/alarm cables through the pipe.
What are the specifications for the network cable when installing the HANWHA VISION QNV-C6083R Vandal Dome Camera using a pipe?
Use a cable bushing compliant with the network cable to be connected.
Camera main: use a cable with the diameter of Ø5 to Ø6.5
You can only use a network cable with a diameter of Ø6.5 or less.
How do I install the network cable (IP66) for the HANWHA VISION QNV-C6083R Vandal Dome Camera?
Step 1. Remove the cable bushing next to the audio/alarm cable port from the camera body.
Step 2. Remove the protruding part of the 1-hole cable bushing that was removed from the camera body.
Step 3. Use the cap installer to pass through the RJ45 cable.
Step 4. For waterproof protection, pull down the cable below the cable bushing as shown in the figure below.
Step 5. Insert the cable bushing of the network cable into the camera body.
Step 6. Connect the network cable connector to the PoE port of the camera body.
How do I install the micro HDMI cable for the HANWHA VISION QNV-C6083R Vandal Dome Camera (separately sold)?
Step 1. Remove the cable bushing next to the PoE port from the camera body.
Step 2. Insert the cable bushing of the micro HDMI cable into the camera body.
Step 3. Connect the HDMI cable connector to the micro HDMI port of the camera body.
When installing a micro HDMI cable, you cannot install an audio alarm cable.
How do I install the audio/alarm cables for the HANWHA VISION QNV-C6083R Vandal Dome Camera (separately sold)?
Step 1. Remove the cable bushing next to the PoE port from the camera body.
Step 2. Insert the cable bushing of the audio/alarm cables into the camera body.
Step 3. Connect the audio/alarm cable connector to the audio/alarm cable port of the camera body.
How do I adjust the monitoring direction for the HANWHA VISION QNV-C6083R Vandal Dome Camera after assembly?
Step 5. Adjust the lens to the desired direction with reference to “Adjusting the monitoring direction for the camera” section. (page 19)
If you tilt the lens, you may need to adjust the lens as this may block the screen.
Connect a monitoring device to the USB port and then monitor and adjust it. (page 25)
How do I assemble the dome cover for the HANWHA VISION QNV-C6083R Vandal Dome Camera when directly installing on a wall/ceiling?
Step 1. Assemble the dome cover.
Make sure to firmly tighten the fastening screws so that there is no water damage issue.
How do I ensure waterproofing of cable connections for the HANWHA VISION QNV-C6083R Vandal Dome Camera?
When installing the camera, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.
Step 1. Connect network and alarm/audio cables, etc.
Step 2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.
If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.
What are the rules for adjusting the monitoring direction (Pan, Tilt, Rotation) for the HANWHA VISION QNV-C6083R Vandal Dome Camera?
You can adjust the camera direction only when the camera is fixed on the ceiling.
Rotating the main body of the camera in the left and right direction is called PAN, and adjusting the angle of the camera is called TILT.
The pan angle is 0° – 350°.
The tilt angle is -35°-70°.
The rotation angle is 0° – 355°.
Methods of adjustment:
Adjust the pan angle taking account of the direction to monitor.
Adjust the horizontal angle so that the video does not flip when rotated.
Adjust the tilt angle toward the direction to monitor.
What precautions must be taken before installing the HANWHA VISION QNO-C6083R Bullet Camera?
The camera jack connected to the external cable is not waterproof. You are recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.
Select an installation site that can hold at least 5 times the camera’s weight.
Stuck-in or peeled-off cables can cause damage to the product or a fire.
For safety purposes, keep anyone else away from the installation site. And put aside personal belongings from the site, just in case.
If the product is installed with excessive force, it may cause damage to the camera due to malfunction. Forcing assembly using non-compliant tools may damage the product.
Do not use the sunshield hole for any purpose other than for connecting the sunshield.
How do I insert or remove a Micro SD card in the HANWHA VISION QNO-C6083R Bullet Camera?
Inserting a Micro SD card: Turn the screws of the port box cover of the camera body counterclockwise to remove the cover. Insert the micro SD card into the micro SD card slot in the direction of the arrows as shown in the picture. Before installing the camera, the Micro SD card should be inserted while the power source and the body are separated. Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product. When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended. When installing/removing the Micro SD card, make sure you put the product body on a flat ground before working on it in order to prevent accidents due to loss or drop of any parts. Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.
Removing a Micro SD card: Gently press down on the exposed end of the Micro SD card as shown in the diagram to eject the Micro SD card from the slot. Before removing the Micro SD card, in <Setup()>-<Event>-<Storage>, set the device to <Off> and press the [Apply] button and turn the camera off. If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged. When removing the port box cover, be careful not to lose the rubber gasket of the cover.
How do I install the HANWHA VISION QNO-C6083R Bullet Camera directly on a wall/ceiling?
Step 1. Place the camera on the desired location considering the direction to be monitored, mark the locations for the screw holes and cable holes, and then drill the holes.
Step 2. Connect the necessary cables from among the network, audio, and alarm cables to the ports of the camera.
Step 3. Fix the Mount plate using appropriate screws. It must be installed on the area (ceiling or wall) that can withstand 5 times the weight of the camera including the installation bracket.
Step 4. Loosen the fixing screws of each control part to adjust the monitoring direction of the camera. Note that it is not necessary to loosen the screws completely. Connect a monitoring device to the USB port and then monitor and adjust it.
Step 5. Assemble the sunshield on the camera body with the provided sunshield fixing screws with a torque of 1.5~2 N-m (1.1~1.47 lb-ft).
When adjusting the camera monitoring direction, loosen the corresponding fixing screws, adjust the camera, and then tighten the screws. Forcibly adjusting the camera while the screws are fastened may cause scratches and malfunction.
How do I connect the RJ45 waterproof cable to a LAN cable for the HANWHA VISION QNO-C6083R Bullet Camera?
Step 1. Insert the RJ45 modular jack (female) through the arrow direction.
Step 2. Connect the LAN connector (male) to the cable.
Step 3. Connect the RJ45 modular jack (female) to the RJ45 connector (male). Please, keep each of the parts separated.
Step 4. Assemble by rotating the RJ45 modular jack (female) and the RJ45 protection cover clockwise (Follow the arrow).
Step 5. Assemble by rotating RJ45 protection cover and back cover clockwise (Follow the arrow). When the back cover is assembled, the cable waterproof gasket is tightly attached to the cable to make it waterproof. You must fully assemble it to rotate the back cover up to the end of the screw thread of the RJ45 connector.
How do I waterproof cable connections for the HANWHA VISION QNO-C6083R Bullet Camera?
When installing the camera, please waterproof it with waterproof butyl rubber tape (can be purchased in stores) so that water does not leak from the gap of the cable connected to the outside.
Step 1. Connect network and alarm/audio cables, etc.
Step 2. Wrap the black cable jacket (Area A) and the cable connection area with waterproof (butyl rubber) tape so that more than half of the butyl rubber tape is overlapped.
If the cable jacket is not waterproofed properly, then it can directly cause leakage. Make sure to protect the cable with a dense layer of taping.
Waterproof butyl tape is made of butyl rubber that can be stretched to twice its normal length.
How do I connect the I/O port box for the HANWHA VISION QNO-C6083R Bullet Camera?
Connect the Alarm I/O cable to the corresponding port of the port box.
ALARM-IN: Used to connect the alarm input sensor or external day/night sensor.
ALARM-OUT: Used to connect the alarm output signal.
GND: Common port for alarm in/output signal.
If devices (e.g., flashing light and siren) that exceed the voltage and current specifications are connected by using the open collector method, it may cause malfunction. Refer to the “Alarm Out Wiring Diagram” when connecting devices that exceed the voltage and current specifications.
The audio/alarm cables for QNV-C6083R need to be purchased separately.
QNV-C6083R SIGNAL LINE – BLACK: GND/ORANGE: ALARM IN / BROWN : ALARM OUT
How do I connect an external sensor to the HANWHA VISION QNO-C6083R Bullet Camera?
Connect one strand of each signal line (2-strand) of the sensors to the [ALARM IN] port, and connect the other strand to the [GND] port.
How do I connect an alarm out device to the HANWHA VISION QNO-C6083R Bullet Camera?
If devices (e.g., flashing light and siren) that exceed the voltage and current specifications are connected by using the open collector method, it may cause malfunction. Refer to the alarm out connection diagram below when connecting devices that exceed the voltage and current specifications.
What are the specifications for Audio Input/Output for the HANWHA VISION QNV-C6083R Vandal Dome Camera?
Audio Codec:
Audio In: G.711 PCM (Bit Rate: 64kbps / Sampling Frequency: 8kHz), G.726 ADPCM (Bit Rate: 16Kbps, 24Kbps, 32Kbps, 40Kbps / Sampling Frequency: 8kHz), AAC (Bit Rate: 48Kbps / Sampling Frequency: 16kHz)
Full duplex Audio
Audio in: Selectable (microphone/Line-in), Supported voltage: 2.5VDC (4mA), Input impedance: 25KΩ
Audio out: Line-out (3.5mm mono jack), Maximum output: 0.5Vrms, Line out impedance : 600Ω
In the case you access the web viewer and select an external microphone as the audio input sources in <Video & Audio>-<Audio setup>, the following specifications are recommended:
Frequency range: 40-16,000 Hz
Impedance: 1,500 Ω
Sensitivity: -40±3 dB (7.1-14.1 mV)
The audio/alarm cables for QNV-C6083R need to be purchased separately.
How do I connect the microphone and speaker to the HANWHA VISION QNV-C6083R Vandal Dome Camera?
Step 1. Connect the MIC port of the camera with the microphone or LINE OUT port of the amplifier that the microphone is connected to.
Step 2. Connect the SPEAKER port of the camera with the speaker or LINE IN port of the amplifier that the speaker is connected to.
Step 3. Check the specifications for audio input.
How can I connect the HANWHA VISION QNV-C6083R camera directly to a Local Area Network (LAN) using a local PC?
Step 1. Launch an Internet browser on the local PC.
Step 2. Enter the IP address of the camera in the address bar of the browser.
If there is no DHCP server available, the IP address will be set to 192.168.1.100. To change the IP address, use the Device Manager.
How do I connect the HANWHA VISION QNV-C6083R camera directly to a DHCP based DSL/Cable Modem?
Step 1. Connect the user PC directly with the network camera.
Step 2. Run the Device Manager and change the IP address of the camera so that you can use the web browser on your desktop to connect to the camera.
Step 3. Use the Internet browser to connect to the web viewer.
Step 4. Move to [Setup] page.
Step 5. Move to [Network] – [DDNS] and configure the DDNS settings.
Step 6. Move to [Basic] – [IP & Port), and set the IP type to [DHCP].
Step 7. Connect the camera, which was removed from your PC, directly to the modem.
Step 8. Restart the camera.
What are the Network Cable Specifications for powering and networking the HANWHA VISION camera via PoE?
The table below shows the Network Cable Specification:
| Item | Contents | Remark |
|---|---|---|
| Connector | RJ-45(10/100BASE-T) | |
| Ethernet | 10/100BASE-T 10/100 Mbps | |
| Cable | Category 5e or higher | |
| Max Distance | 100 m | DC Resistance ≤ 0.125 Ω/m |
| PoE Support | IEEE 802.3af |
Connect the PoE device with the PoE port of the camera. Connect and use a PoE enabled router. Use a PoE device that complies with the IEEE 802.3af standard.
How do I connect to WiFi using the HANWHA VISION camera setup?
Camera Setup:
Step 1. Connect OTG adapter (5-pin) and WiFi dongle to the micro USB port.
Smartphone Setup:
Step 1. Install the Wisenet Installation application.
Step 2. Select the camera SSID after turning on the WiFi.
Step 3. Run the Wisenet Installation application.
Step 4. When you log in to the camera, the video will be connected. The video will be played without being logged in during the initial connection.
Step 5. You can adjust angle of view while watching the video through smartphone.
What are the recommended WiFi dongle manufacturers and models for the HANWHA VISION camera?
The table below shows the Recommended dongle manufacturer:
| Manufacturer | Model |
|---|---|
| NETIS | WF2123 n300 |
| EDIMAX | EW-7811Un V2 (New ver.) |
| IP Time | N100mini |
| IP Time | N105L |
| TP-LINK | TL-WN823N V1 |
| TP-LINK | TL-WN725N |
| TP-LINK | T2U Nano |
| ASUS | USB-N13 |
| ASUS | USB-N10 NANO |
| NETGEAR | WNA3100M |
| IODATA | WN-G150UMW |
| IODATA | WN-S150UM |
| TOTOLINK | N300UM |
How do I connect the HANWHA VISION camera from a shared local PC?
Step 1. Run device manager. It will scan for connected cameras and display them as a list.
Step 2. Double-click a camera to access. The Internet browser starts and connects to the camera.
Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.
How do I connect to the HANWHA VISION camera from a remote PC via the Internet using DDNS URL?
Step 1. Before you can access a camera in the Broadband Router network, you should have set the port range forward for the Broadband Router.
Step 2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the IP address of the Broadband Router in the address bar. ex) http://ddns.hanwha-security.com/ID
To use DDNS, you must sign up at the DDNS homepage and register the product at [My DDNS]>[Register Product].
How do I normally connect to the web viewer for the HANWHA VISION camera?
Step 1. Launch the Internet browser.
Step 2. Type the IP address of the camera in the address bar. ex) IP address (IPv4): 192.168.1.100 → http://192.168.1.100, the Login dialog should appear. Or IP address (IPv6): 2001:230:abcd:ffff:0000:0000:ffff:1111 → http://[2001:230:abcd:ffff:0000:0000:ffff:1111] – the Login dialog should appear.
How do I connect to the web viewer for the HANWHA VISION camera if the HTTP port is other than 80?
Step 1. Launch the Internet browser.
Step 2. Type the IP address and HTTP port number of the camera in the address bar. ex) IP address: 192.168.1.100:HTTP Port number(8080) → http://192.168.1.100:8080 – the Login dialog should appear.
How do I connect to the web viewer for the HANWHA VISION camera using a URL?
Step 1. Launch the Internet browser.
Step 2. Type the DDNS URL of the camera in the address bar. ex) URL address: http://ddns.hanwha-security.com/ID – the Login dialog should appear.
Network connection is disabled in the LAN only environment.
How do I connect to the HANWHA VISION camera using UPnP?
Step 1. Run the client or operating system in support of the UPnP protocol.
Step 2. Click the camera name for search. In the Windows operating system, click the camera name searched from the network menu. The login window is displayed.
How do I connect to the HANWHA VISION camera using Bonjour?
Step 1. Run the client or operating system in support of the Bonjour protocol.
Step 2. Click the camera name for search. In the Mac operating system, click the camera name searched from the Bonjour tab of Safari. The login window is displayed.
How do I check the DDNS address for the HANWHA VISION camera?
If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will change each time it tries to connect to the ISP (the company you subscribed to). If this is the case, you will not be informed of the IP address changed by DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP when you try to access the device.
To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device first, and then set the Web Viewer’s <Network> – <DDNS> to <DDNS>, as well as providing <Product ID> that had been used for DDNS registration.
What are the rules for setting the login password for the HANWHA VISION camera for the first time?
For a new password with 8 to 9 characters, you must use at least 3 of the following: uppercase/lowercase letters, numbers and special characters. For a password with 10 characters or longer, you must use at least 2 types of those mentioned. (support up to 64 characters)
Special characters that are allowed: ~`!@#$%^&*()_-+={ }[ ]l\;:”<>.,?/
Space is not allowed for password.
For higher security, you are not recommended to repeat the same characters or consecutive keyboard inputs for your passwords.
If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a memo pad or memorizing it.
How do I log in to the HANWHA VISION camera web viewer?
Step 1. Enter “admin” in the <User name> input box. The administrator’s ID, “admin,” can be changed in the Web Viewer.
Step 2. Enter the password in the <Password> input field.
Step 3. Click [Sign in].
If you have logged in successfully, you will the Live Viewer screen.
When you access the camera web viewer, pay special attention to the security by checking whether the image data is encrypted.
You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.
How do I configure settings using the CAMERA WEB VIEWER SETUP for the HANWHA VISION camera?
Step 1. Click the [Setup()] icon.
Step 2. The Settings window appears.
Step 3. You can configure settings for the camera’s basic information, video, audio, network, event, analysis, and system over the network.
Step 4. Click <Help ()> to view detailed descriptions of each function.
What should a Windows 10 user do if the sound volume of the microphone changes periodically when accessing the web viewer through Chrome or Firefox on the HANWHA VISION camera?
This is what happens when the microphone driver has been set to Realtek driver. Install the High Definition Audio device (Windows Default Driver) or the third party driver as the microphone driver.
What are the specifications for WAVE files necessary to play audio at the time of an event for the HANWHA VISION camera?
Sampling rate of 48,000 KHz or less is recommended.
For bits per sample (bps), up to 8/16 bit is recommended.
Only PCM encoding format is supported.
What should a user do if no video is displayed when accessing the plug-in free webviewer on Safari via HTTPS for the HANWHA VISION camera?
On the authentication popup window prompted when initially accessing https, click “View Authentication Certificate” and select the “Always trust when connecting to the designated webviewer IP” check box.
If the webviewer continues failing to display a video after you select “Next” on the message window below, press the command key + Q to exit the Safari browser, access again and follow the procedures stated above.
What should a user check if they can’t access the HANWHA VISION camera from a web browser?
Check to make sure that the camera’s Network settings are appropriate.
Check to make sure that all network cables have been connected properly.
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses without any problem.
If the camera is connected to a Broadband Router, verify that port forwarding is properly configured.
What causes the monitoring view to get disconnected during monitoring for the HANWHA VISION camera?
Connected Viewers become disconnected upon any change to camera or network configurations.
Check all network connections.
What should be done if the HANWHA VISION camera connected to the network is not detected in the Device Manager program?
Turn off the firewall settings on your PC and then search the camera again.
What causes images to overlap when viewing multiple HANWHA VISION cameras?
Check whether two or more cameras are set to a single multicast address instead of different addresses. If a single address is used for multiple cameras, the images may overlap.
If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
What can cause no image to appear when using the HANWHA VISION camera?
If the transmission method is set to multicast, check whether there is a router that supports multicast in the LAN the camera is connected to.
Why is voice not recorded even though audio input settings are configured for the HANWHA VISION camera?
You must enable the <Audio In> check box in <Basic> – <Video Profile>.
What settings should be verified if the <Motion detection> of <Analytics> is set to <Enable> for the HANWHA VISION camera, but no notification e-mail reaches me when an analysis event had occurred?
Verify the settings in the following sequence:
Check <Data & Time> settings.
The <Motion detection> should be set to <Enable>.
Check if the <E-mail> option of <Event setup> menu is checked to use.
What should be checked if no signal is found at the Alarm Output port even when an intelligent video analysis event is generated for the HANWHA VISION camera?
Check alarm output port settings.
What should be checked if the HANWHA VISION camera cannot record into the Micro SD card?
Check if the memory card is defective.
When replacing the Micro SD card, it must be done while the power is disconnected from the product.
What should be checked if a Micro SD card is inserted but the HANWHA VISION camera does not operate properly?
Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that is formatted by other devices is not guaranteed with this camera unit.
Format the Micro SD card again in <Setup> <Event> <Storage> menu.
What should be confirmed if the HANWHA VISION camera cannot record in the NAS?
Confirm that the information registered in the NAS is correct.
Confirm that the IP address of the NAS is valid.
Confirm that the ID/password of the NAS is valid.
Confirm that you can access the folder designated as the default folder using the ID of the NAS.
Confirm that the NAS SMB/CIFS items are unchecked.
Confirm that the NAS IP address and the camera IP address are in the same format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.
Check whether you tried to access as another user without formatting the default folder saved or used.
Confirm that you used recommended NAS equipment.
What should be confirmed if the NAS setting reports failure for the HANWHA VISION camera?
Confirm that the NAS IP address and the camera IP address are in the same format. ex) The NAS & camera subnet mask initial value is 255.255.255.0. If the IP address is 192.168.20.32 then the NAS IP address should be in the range of 192.168.20.1~192.168.20.255.
Confirm that you used recommended NAS equipment.
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