DJI NEO (01) PDF Document

First, press down to remove the gimbal protector from the DJI NEO. Then, activate the Intelligent Flight Batteries by connecting a USB charger to the USB-C port on the DJI NEO. The battery is activated when it begins charging. It is recommended to attach the gimbal protector when the DJI NEO is not in use. The maximum charging power supported for the USB-C port on DJI NEO is 15 W. Make sure to remove the gimbal protector before powering on the DJI NEO, otherwise, it may affect the system performing self-diagnostics.

First, remove the control sticks from the storage slots and mount them on the remote controller. Next, pull out the mobile device holder. Choose the appropriate remote controller cable based on the port type of your mobile device (the cable with a USB-C connector is connected by default). Place your mobile device in the holder, then connect the end of the cable without the remote controller logo to your mobile device. Make sure your mobile device is securely in place. If a USB connection prompt appears when an Android mobile device is used, select the option to charge only. Adjust the mobile device holder to make sure your mobile device is firmly secure.

The product must be activated using the DJI Fly app before being used for the first time. An internet connection is required for activation. The activation method varies depending on the product combo purchased. For the DJI NEO, press, then press and hold the power button to power on the DJI NEO. Tap Connection Guide on the bottom right corner of the home screen in DJI Fly, select the device model, and then follow the on-screen instructions to complete connection and activation. For the Fly More Combo, press, then press and hold the power button to power on the aircraft and remote controller respectively. Make sure the smartphone is connected to the remote controller, and then follow the on-screen prompts to activate the aircraft using DJI Fly.

A prompt will appear in DJI Fly when a firmware update is available. Update the firmware whenever prompted to ensure the optimal user experience. You can also follow the method for activating DJI NEO in the previous section to connect the aircraft to the app and activate the aircraft. Once completed, the aircraft can be used with the remote controller.

The DJI Geospatial Environment Online (GEO) System is a global information system that provides real-time information on flight safety and restriction updates and prevents UAVs from flying in restricted airspace. Restricted areas can be unlocked to allow flights under exceptional circumstances after submitting an unlocking request. The GEO system may not fully align with local laws and regulations; you are responsible for your own flight safety and must consult with local authorities on relevant legal and regulatory requirements before requesting to unlock a restricted area.

When using Palm Control and Mobile App Control, the max flight altitude of DJI NEO is 30 m and the max flight distance is 50 m. These limits cannot be changed in the DJI Fly app.

The flight restrictions for the DJI NEO with a strong GNSS signal are:

Max Altitude: Altitude of the aircraft cannot exceed the value set in DJI Fly. Prompt in DJI Fly App: Max flight altitude reached.

Max Distance: The straight-line distance from the aircraft to the Home Point cannot exceed the max flight distance set in DJI Fly. Prompt in DJI Fly App: Max flight distance reached.

The flight restrictions for the DJI NEO with a weak GNSS signal are:

Max Altitude: Altitude is restricted to 30 m from the takeoff point if lighting is sufficient. Altitude is restricted to 2 m above the ground if lighting is not sufficient and the infrared sensing system is functioning. Altitude is restricted to 30 m from the takeoff point if lighting is not sufficient and the infrared sensing system is not functioning. Prompt in DJI Fly App: Max flight altitude reached.

Max Distance: No limit.

Note that each time the aircraft is powered on, the altitude limit of 2 m or 30 m will be automatically removed as long as the GNSS signal becomes strong (GNSS signal strength ≥ 2), and the limit will not take effect even if the GNSS signal becomes weak afterwards. If the aircraft flies out of the set flight range due to inertia, you can still control the aircraft but cannot fly it any further away.

DJI provides two unlocking modes: Self-Unlocking and Custom Unlocking, which can be requested on the DJI Fly Safe website. Self-Unlocking is intended for unlocking Authorization Zones and requires submitting an unlocking request via the DJI Fly Safe website. Once approved, you can synchronize the unlocking license through the DJI Fly app or launch/fly directly into the approved Authorization Zone and follow prompts. Custom Unlocking is tailored for users with special requirements, designating user-defined custom flight areas and providing flight permission documents, which can be requested via the DJI Fly Safe website.

To ensure flight safety, the aircraft will not be able to fly out of the unlocked zone after entering it. If the Home Point is outside the unlocked zone, the aircraft will not be able to return home.

DO NOT operate DJI NEO in severe weather conditions including in wind speeds exceeding 8 m/s, snow, rain, and fog. Only fly in open areas. Tall buildings, large metal structures, mountains, and wooded areas may obstruct signals and cause electromagnetic wave interference or magnetic interference, which can lead to poor positioning or a positioning error. Therefore, DO NOT take off from a balcony or anywhere within 15 m of buildings. Keep a distance of at least 15 m from buildings during flight. Fly DJI NEO in environments that have good lighting and clearly textured surfaces, without strong reflections and dynamic changes. Only fly DJI NEO in the daytime. Fly DJI NEO within visual line of sight (VLOS). Try to keep a distance of more than 200 m from strong electromagnetic wave interference sites. Minimize interference by avoiding areas with high levels of electromagnetism. DJI NEO uses only the vision system for positioning in polar regions. DO NOT take off from moving objects, such as cars and boats. DO NOT take off when there is a significant change in the ground level (such as near cliffs). Be careful when taking off in the desert or from a beach to avoid sand entering DJI NEO. DO NOT operate DJI NEO in an environment at risk of a fire or explosion. Operate the aircraft, remote control devices, battery, battery charger, and the battery charging hub in a dry environment. DO NOT use the aircraft, remote control devices, battery, battery charger, and the battery charging hub near accidents, fires, explosions, floods, tsunamis, avalanches, landslides, earthquakes, dust, sandstorms, salt spray, or fungus. DO NOT operate the aircraft near bird flocks.

Make sure you are NOT under the influence of anesthesia, alcohol, or drugs or suffering from dizziness, fatigue, nausea, or other conditions that could impair the ability to operate the aircraft safely. After landing, power off the aircraft first, then switch off the remote controller. DO NOT drop, launch, fire, or otherwise project any dangerous payloads on or at any buildings, persons, or animals, which could cause personal injury or property damage. DO NOT use an aircraft that has been accidentally damaged, crashed, or is not in good condition. Make sure to train sufficiently and have contingency plans for emergencies or if an incident occurs. Make sure to have a flight plan. DO NOT fly the aircraft recklessly. Respect the privacy of others when using the camera. DO NOT use this product for any reason other than general personal use. DO NOT use it for illegal or inappropriate purposes such as spying, military operations, or unauthorized investigations. DO NOT use this product to defame, abuse, harass, stalk, threaten, or otherwise violate legal rights such as the right to privacy and publicity of others. DO NOT trespass onto the private property of others.

Make sure the gimbal protector has been removed. Make sure the Intelligent Flight Battery and the propellers are mounted correctly and are firmly secure. Make sure all the devices are fully charged. Make sure the gimbal and camera are functioning normally. Make sure that there is nothing obstructing the motors and that they are functioning normally. Make sure all camera lenses and sensors are clean. When using Palm Control, make sure that DJI NEO has previously connected to DJI Fly on your smartphone via Wi-Fi and the app works properly. When using the remote controller, make sure that the remote controller and DJI Fly are successfully connected to the aircraft. Make sure the max flight altitude, max flight distance, and RTH altitude are all set properly in DJI Fly or the goggles (if in use) according to local laws and regulations. Only use genuine DJI parts or DJI-authorized parts. Unauthorized parts may cause DJI NEO to malfunction and compromise the safety of the product.

DJI NEO does not feature obstacle sensing. Fly with caution. DO NOT touch DJI NEO mid-flight. Otherwise, DJI NEO may drift and a collision may occur. DO NOT fly DJI NEO immediately after it has been in a collision or severely knocked or shaken. DJI NEO may not be able to perform stable flight. Power off the remote control devices and goggles connected to the aircraft before using Palm Control. Make sure that the flight environment meets the flight requirements and that you can control and retrieve DJI NEO immediately when an issue occurs or in an emergency. Before using Palm Control, make sure that DJI NEO has previously connected to DJI Fly on your smartphone via Wi-Fi. When using Palm Control without the app, if DJI NEO malfunctions mid-flight, you can choose to connect it to DJI Fly via Wi-Fi and control it manually to avoid an accident. Make sure to fly in an open and unobstructed environment without Wi-Fi signal interference. When using Palm Control, the max flight altitude of DJI NEO is 30 m and the max flight distance is 50 m. Return to Home (RTH) is not supported in Palm Control. Maintain visual line of sight (VLOS) within a controlled area. DO NOT fly over water. DJI NEO will land automatically in the following situations: Critical low battery. Positioning fails and DJI NEO enters Attitude mode. DJI NEO detects a collision but does not crash.

Operate DJI NEO in a windless environment whenever possible. Extend your fingers and keep still. DO NOT place your fingers in the propeller guards or the propeller rotation range to avoid injury or damage. DO NOT perform takeoff or landing when moving. Otherwise, DJI NEO may drift and a collision may occur. During landing, DJI NEO may fail to stop the motors when your hand is moving. DO NOT throw DJI NEO during takeoff. DO NOT grab DJI NEO by hand. To land on your palm, place your hand right under DJI NEO to prevent it from falling after landing. Take off in an environment with sufficient lighting and a richly textured surface. If DJI NEO fails to perform palm takeoff or landing, follow the voice prompt of DJI NEO for troubleshooting or connect to the DJI Fly app for details.

The default mode is Follow after powering on the device for the first time. Press the mode button once to switch to Dronie, Circle, Rocket, Spotlight, or Custom. The default Custom mode is DirectionTrack. Connect DJI NEO to the mobile app via Wi-Fi to select Helix or Boomerang. You can also adjust the parameters for each mode in the app accordingly before flight. After switching the mode, the aircraft will voice prompt the selected mode, and the corresponding mode indicator on top of DJI NEO will light up.

DJI NEO will follow the subject from behind while recording automatically. When the subject moves away from DJI NEO, it will follow the subject and fly forward. When the subject moves toward DJI NEO, it will hover in place and does not fly backward. Perform with caution to avoid collision. The max horizontal flight speed in Follow mode is 5.5 m/s. You can set the follow distance and height in the DJI Fly app. DJI NEO does not support obstacle sensing. Make sure the flight environment is open and unobstructed with sufficient lighting. When the subject is not in the camera field of view, such as when a sharp turn is made or the subject is obstructed by an obstacle, DJI NEO will hover due to losing the subject. The subject should return to the camera field of view for successful subject confirmation.

DJI NEO will keep the camera facing the original position of the subject, record a video while flying backward, and then record another video while flying forward. It will hover at the takeoff point after recording. You can set the max distance and height in the DJI Fly app.

DJI NEO will keep the camera facing the subject, fly backward to the preset distance, and then begin circling the subject once, while recording automatically. It will hover at the takeoff point after recording. You can set the distance in the DJI Fly app.

DJI NEO will keep the camera facing the original position of the subject, record a video while ascending, and then record another a video while descending. It will hover at the takeoff point after recording. You can set the max height and enable or disable the rotation of DJI NEO when ascending and descending in the DJI Fly app.

DJI NEO will hover after takeoff and record a video with the camera facing the subject. You can set the camera mode to Photo or Video in the DJI Fly app. When set to Photo, the subject can trigger DJI NEO to take a photo automatically by maintaining a fixed pose for 3 seconds.

DJI NEO will fly backward for a distance after takeoff and then determine the movement direction of the subject to confirm the tracking direction. Once confirmed, DJI NEO will follow the subject from the tracking direction relative to the direction of the subject movements while recording. You can set the follow distance and height in the DJI Fly app. DJI NEO may switch to following the subject from behind when the movement or direction of the subject changes too fast related to DJI NEO. Once DJI NEO confirms the direction of the subject again, it will switch back to the original tracking direction. To exit DirectionTrack, face DJI NEO and stay still. DJI NEO will fly back to the subject. DJI NEO does not support obstacle sensing. Make sure the flight environment is open and unobstructed with sufficient lighting. When the subject is not in the camera field of view, such as when a sharp turn is made or the subject is obstructed by an obstacle, DJI NEO will hover due to losing the subject. The subject should return to the camera field of view for successful subject confirmation.

DJI NEO will keep the camera facing the subject, fly backward to a location 2 m from the takeoff point, and ascend while circling the subject once in a spiral curve while recording automatically. It will hover at the takeoff point after recording. You can set the max distance in the DJI Fly app.

DJI NEO will keep the camera facing the subject and fly around the subject along an oval path while recording automatically. It will ascend and then descend while flying along the oval path and will reach the max height when flying at the farthest point away from the takeoff point. DJI NEO will hover at the takeoff point after recording. You can set the max distance in the DJI Fly app.

Press the mode button once to switch the mode. Press and hold to perform palm takeoff. Cancel palm takeoff by pressing the mode button once before the countdown voice prompt ends. Power on DJI NEO. Keep it still and wait for the system self-diagnostics to complete. Make sure to leave enough room for maneuvering according to the preset parameters such as distance and height. Press the mode button on top of DJI NEO to select your desired mode. Follow the steps below for palm takeoff. Palm takeoff requires subject confirmation. Place DJI NEO on your hand with the camera facing the subject. Make sure that your hand does not block the camera and there are no obstacles obstructing the takeoff. Extend your arm, face the camera toward the subject, and keep it steady. Press and hold the mode button. DJI NEO will voice prompt the selected mode and the countdown, and then take off automatically. When the subject is obstructed by an obstacle or the environment lighting is not suitable, takeoff may fail. To cancel palm takeoff, press the mode button once before the countdown voice prompt ends. When using palm takeoff, DJI NEO will fly backward for a short distance after takeoff. Pay attention to the rear of DJI NEO to ensure flight safety. DJI NEO will start recording or take photos according to the selected mode and its preset parameters.

In DirectionTrack mode, face DJI NEO and keep still. Wait for DJI NEO to fly forward before performing palm landing. In other modes, make sure that DJI NEO is hovering in place, move toward it, and then perform palm landing. Make sure that DJI NEO is hovering in place. Move toward DJI NEO, extend your arm, and then place your hand right under it. Keep your hand still and extend your fingers. Wait for DJI NEO to land automatically. The effective height range of palm landing is within 0.7 m under DJI NEO. During palm landing, DJI NEO may ascend slightly and then land on the palm. Keep your hand still and extend your fingers during the process.

The way to exit Smart Snaps varies for different modes. For Dronie, Circle, Rocket, Helix, Boomerang, DJI NEO will exit Smart Snaps after recording. When the recording task is not completed, you can tap STOP to finish recording. DJI NEO will hover in place. For Follow, Spotlight, you can tap STOP to exit Smart Snaps. You can also move toward DJI NEO to perform palm landing, and the recording will stop automatically. DJI NEO will hover in place. For DirectionTrack, during recording, tap STOP to exit Smart Snaps. DJI NEO will hover in place. The subject can also face DJI NEO and keep still to exit Smart Snaps. DJI NEO will stop recording and fly toward the subject. Palm landing can now be performed.

Tap Album to view the captured footage. For Dronie, Circle, Rocket, Helix, and Boomerang modes, tap Create QuickShots to preview the video. You can also select from other templates or edit the video manually.

Place DJI NEO on flat ground. In the Controls view, tap the mode list under the liveview, and select Manual Control. Tap and hold. DJI NEO will start the motors and automatically rise to a height of 0.6 m. You can also perform palm takeoff. Subject confirmation is not required for palm takeoff in manual control. Control DJI NEO using the virtual joysticks in the app. The left stick controls the flight altitude and orientation. The right stick controls the forward, backward, left, and right movements. View the liveview in the camera view. Tap the photo/video toggle button to switch between photos and videos. Slide the slider on the right of the liveview to control the gimbal pitch. In Photo mode, tap the shutter button to take a photo. In Video mode, tap the record button to start recording. Tap again to stop recording. Tap and hold to land DJI NEO. You can also perform palm landing.

In the Controls view, tap on the right of the screen to enable audio recording. The status will change to. Allow the microphone permission to record audio following the prompts. Audio recording can only be enabled or disabled before recording. When viewing or downloading the videos in the Album view in DJI Fly, the audio recorded using the audio recording function will be automatically merged into the video file.

In the Controls view, tap on the right of the screen under the liveview to enable voice control. Use a voice command to control DJI NEO. You can also enable voice control via voice wake-up by going to the Settings view, tapping More Settings > Control > Voice Control Settings, enabling Voice Wake-up, and allowing microphone permission. When using Mobile App Control, say Hey Fly to wake up voice control and then control DJI NEO using voice commands.

Launch DJI Fly and enter the camera view. Complete all steps in the pre-flight checklist. Tap. If conditions are safe for takeoff, press and hold the button to confirm. The aircraft will take off and hover approximately 1.2 m (3.9 ft) above the ground.

If conditions are safe to land, tap, then tap and hold to confirm. Auto landing can be canceled by tapping. If the Downward Vision System is working normally, Landing Protection will be enabled. Motors will stop automatically after landing. Choose an appropriate place for landing.

Perform one of the Combination Stick Commands (CSC) as shown below to start the motors. Once the motors have started spinning, release both sticks simultaneously.

The motors can be stopped in two ways: Method 1: When the aircraft has landed, push the throttle stick down and hold until the motors stop. Method 2: When the aircraft has landed, perform one of the CSC as shown below until the motors stop.

Stopping the motors mid-flight will cause the aircraft to crash. The default setting for Emergency Propeller Stop in the DJI Fly app is Emergency Only, which means that the motors can only be stopped mid-flight when the aircraft detects an emergency situation such as a collision, a motor stall, the aircraft is rolling, or it is out of control and ascending or descending very quickly. To stop the motors mid-flight, perform the same CSC that was used to start the motors, but you need to hold the control sticks for two seconds. Emergency Propeller Stop can be changed to Anytime in the app, but use this option with caution.

The control sticks can be operated in Mode 1, Mode 2, or Mode 3. Mode 2 is the default control mode.

For Mode 2 Operation:

Throttle Stick: Push the stick up to ascend and down to descend. The more the stick is pushed away from the center, the faster the aircraft changes elevation. Make sure to gently push the stick up when taking off to prevent sudden and unexpected changes in altitude.

Yaw Stick: Push the stick left to rotate the aircraft counterclockwise and right to rotate the aircraft clockwise. The more the stick is pushed away from the center, the faster the aircraft rotates.

Pitch Stick: Push the stick up to fly forward and down to fly backward. The more the stick is pushed away from the center, the faster the aircraft moves.

Roll Stick: Push the stick left to fly left and right to fly right. The more the stick is pushed away from the center, the faster the aircraft moves.

DO NOT operate the aircraft with the remote controller or mobile device to monitor flight when the lighting is too bright or too dark. Go through the full pre-flight checklist before each flight. Place the aircraft on an open, flat area with the rear of the aircraft facing towards you. Power on the remote controller and the aircraft. Launch DJI Fly and enter the camera view. Tap*** > Safety, and then set an appropriate Auto RTH Altitude and Max Altitude. Wait for the system self-diagnostics to complete. If DJI Fly does not show any irregular warning, you can start the motors. Push the throttle stick up slowly to take off. To land, hover over a level surface and push the throttle stick down to descend. After landing, push the throttle down and hold until the motors stop. Power off the aircraft before the remote controller. Palm takeoff is still supported by pressing and holding the mode button on top of DJI NEO. You can also perform palm landing.

FocusTrack includes Spotlight, Point of Interest (POI), and ActiveTrack. The aircraft does not automatically take photos or record videos while using FocusTrack. You must manually control the aircraft to take photos or record videos. Spotlight enables the camera to face the subject at all times, while manually controlling the flight. POI allows the aircraft to fly around the subject based on the set radius and flight speed. ActiveTrack follows a moving subject at a certain distance and altitude and can only track people.

Launch and hover the aircraft at least 2 m (6.6 ft) above the ground. Tap the Shooting Mode icon on the right side of the camera view and select QuickShots. After selecting one sub-mode, tap the plus icon or drag-select the subject on the screen. Then tap to begin shooting. The aircraft will record footage while performing a preset flight movement according to the option selected, and generate a video afterwards. The aircraft will fly back to its original position once recording is finished.

Tap or press the Flight Pause button on the remote controller once. The aircraft will exit QuickShots immediately and hover.

The pre-flight checklist is designed to help the user fly safely and shoot videos during flight. Go through the full pre-flight checklist before each flight. If using the remote controller, it is recommended to take photos or record videos when flying in Normal or Cine mode. DO NOT fly in bad weather such as on rainy or windy days. Choose the camera settings that best suit your needs. Perform flight tests to establish flight routes and preview scenes. Make sure to control DJI NEO gently to ensure a smooth and stable flight. Clear any foreign objects from the air intake on both sides of DJI NEO after flight to prevent a blockage.

When using the DJI RC-N3 Remote Controller, flight modes can be switched between Normal, Sport, and Cine using the flight mode switch on the remote controller. Normal Mode: The aircraft can hover precisely and fly stably and is suitable for most flight scenarios. Sport Mode: The maximum horizontal flight speed of the aircraft will increase in Sport mode. Cine Mode: Cine mode is based on Normal mode with a limited flight speed, making the aircraft more stable during recording.

DJI NEO automatically changes to Attitude (ATTI) mode when positioning does not work properly. In ATTI mode, DJI NEO may drift horizontally, and precise hovering and braking are unavailable. You should land DJI NEO as soon as possible to avoid any accidents to occur. Avoid flying in confined spaces or in areas where the lighting is not sufficient. Otherwise, DJI NEO will enter ATTI mode, which may present hazards.

RTH can be triggered in three ways: the user actively triggers RTH, the aircraft has low battery, or the remote control signal or video transmission signal has been lost (Failsafe RTH is triggered).

During flight, you can trigger RTH by pressing and holding the RTH button on the remote controller, or tapping on the left side of the camera view in DJI Fly and then pressing and holding the RTH icon.

During flight, if the battery level is low and only sufficient to fly to the Home Point, a warning prompt will appear in DJI Fly or the goggles. If you confirm RTH or do not take action before the countdown ends, the aircraft will automatically initiate low battery RTH. If you cancel the low battery RTH prompt and continue flying the aircraft, the aircraft will land automatically when the current battery level can only support the aircraft long enough to descend from its current altitude.

When the remote control signal or video transmission signal is lost, the aircraft will automatically initiate Failsafe RTH if the Signal Lost Action is set to RTH. The aircraft will fly backwards 20 m along its original flight route and then perform the RTH procedure. The aircraft will directly perform the RTH procedure if the signal is restored when flying backward along the original flight route.

After RTH is triggered, the aircraft brakes and hovers in place. If the RTH distance is farther than 20 m, it ascends to the RTH altitude and flies back to the Home Point. The aircraft flies to the Home Point at the current altitude if the current altitude is higher than the RTH altitude. If the RTH distance is farther than 5 m but less than 20 m, the aircraft adjusts its orientation and flies straight at the current altitude back to the Home Point. The aircraft lands immediately if the RTH distance is less than 5 m.

In the following situations, DJI NEO will land automatically: DJI NEO reaches above the Home Point after RTH is triggered. DJI NEO has a critical low battery level. In Palm Control and Mobile App Control, positioning fails or DJI NEO detects a collision but does not crash.

If the ground is determined suitable for landing, DJI NEO will land directly. If the ground is determined unsuitable for landing, DJI NEO will hover and wait for pilot confirmation. You can perform palm landing or land DJI NEO manually. If DJI NEO fails to determine whether the ground environment is suitable for landing, DJI Fly or the goggles will display a landing prompt when DJI NEO descends to 0.3 m from the ground. Confirm the landing prompt and DJI NEO will land. You can also perform palm landing or land DJI NEO manually.

Landing Protection may be unavailable and DJI NEO may land directly on unsuitable ground in the following situations: Flying over monochrome, reflective, or low-light surfaces, a large area of surfaces without clear texture, or surfaces with dynamic texture, such as smooth ceramic tiles, garage floors with insufficient light, and grass blowing in the wind. Flying over obstacles without clear texture, such as large rocks, or reflective or monochrome surfaces, such as raised tiles. Flying over small or fine obstacles, such as power lines and tree branches. Flying over surfaces that resemble flat ground, such as trimmed and flat shrubs, flat tree tops, and hemispherical ground.

Landing Protection may be triggered by mistake and DJI NEO is unable to land in the following situations: Flying over surfaces that the vision system may confuse for water, such as wet ground and areas with puddles. Flying over flat surfaces, but there are surfaces with clear texture (oblique surfaces or stairs) nearby. You can perform palm landing or land DJI NEO manually.

The effective operating environments are as follows: Surfaces under the sensors are diffuse reflective surfaces with discernible patterns, diffuse reflectivity > 20% (such as concrete pavement). The lighting conditions are adequate (>15 lux but no more than 10,000 lux, normal indoor lighting conditions).

Check the following each time before takeoff: Make sure there are no stickers or any other obstructions over the glass of the infrared sensing system or vision system. Use a soft cloth if there is any dirt, dust, or water on the glass of the vision system and infrared sensing system. DO NOT use any cleaning product that contains alcohol. Contact DJI Support if there is any damage to the lenses of the infrared sensing and vision system.

Make sure that DJI NEO is powered off. Remove the propeller guards by following the steps below. Release the hooks on the propeller guards. Push the propeller guard from the center. Remove the other propeller guard in the same way.

Install the propeller guards by following the steps below. Push the propeller guard toward the body of DJI Neo until the middle hook snaps into position. Secure the other four hooks by pressing them from above into the holes of DJI Neo. Install the other propeller guard in the same way.

Use the screwdriver in the box of DJI Neo to install and remove the propellers. It is required to remove the propeller guards before installing and removing the propellers. Use the screwdriver to remove the propellers from the motors. Install the marked propellers onto the motors of the marked arms and the unmarked propellers onto the motors of the unmarked arms. Use the screws provided in the packaging to secure the propellers. Make sure to tighten the screws. Reinstall the propeller guards after installing the propellers.

DO NOT install or remove the propeller guard by force to avoid damage. Make sure to only use the screwdriver in the box of DJI NEO for installing and removing propellers. Using other screwdrivers may damage the screws. DO NOT use the screwdriver to disassemble DJI NEO. Make sure to keep the screws vertical while tightening them. The screws should not be at a tilted angle to the installation surface. After installation, check whether the screws are flush and rotate the propellers to check for any abnormal resistance. The propeller blades are sharp. Handle with care to avoid personal injury or propeller deformation. Make sure that the propellers and motors are installed securely before each flight. Make sure the screws on the propellers are tightened after every 15 hours of flying time (approx. 60 flights). If a propeller is broken, remove the propeller and screws on the corresponding motor and discard them. Only use official DJI propellers. DO NOT mix propeller types. Propellers are consumable components. Purchase additional propellers if necessary. Make sure that all propellers are in good condition and clean (without any foreign matter in or on them) before each flight. DO NOT use aged, chipped, or broken propellers. Clean the propellers with a soft, dry cloth if there is any foreign matter attached. To avoid injury, stay away from rotating propellers or motors. To avoid damaging the propellers, pack the DJI Neo correctly for transportation or storage. DO NOT squeeze or bend the propellers. If the propellers are damaged, the flight performance may be affected. Make sure the motors are mounted securely and rotating smoothly. Land DJI Neo immediately if a motor is stuck and unable to rotate freely. DO NOT attempt to modify the structure of the motors. DO NOT touch or let hands or body parts come in contact with the motors after flight, as they may be hot. DO NOT block any of the ventilation holes on the motors or the body of DJI Neo. Make sure the ESCs sound normal when DJI NEO is powered on.

Read and strictly follow the instructions in this manual, in the Safety Guidelines and on the battery stickers before using the battery. You shall take full responsibility for all operations and usage. DO NOT charge an Intelligent Flight Battery immediately after flight as it may be too hot. Wait for the battery to cool down to the allowable charging temperature before charging again. To prevent damage, the battery only charges when the battery temperature is between 5° and 40° C (41° and 104° F). The ideal charging temperature is from 22° to 28° C (71.6° to 82.4° F). Charging at the ideal temperature range can prolong battery life. Charging stops automatically if the temperature of the battery cells exceed 55° C (131° F) during charging. Batteries cannot be used in extremely low-temperature environments of lower than -10° C (14° F). Battery capacity is significantly reduced when flying at low temperatures from -10° to 5° C (14° to 41° F). Make sure to fully charge the battery before takeoff. Hover the aircraft in place for a while to warm up the battery after takeoff. It is recommended to warm up the battery to at least 10° C (50° F) before takeoff when flying in low-temperature environments. The ideal temperature to warm up the battery is above 20° C (68° F). The reduced battery capacity in low-temperature environments reduces the wind speed resistance performance of the aircraft. Fly with caution. Take extra caution when flying at a high elevation with a low temperature. A fully charged battery will automatically discharge when it is idle for a period of time. Note that it is normal for the battery to emit heat during the discharging process. Fully charge the battery at least once every three months to maintain battery health. If the battery is not used for an extended period, battery performance may be affected or may even cause permanent battery damage. If a battery has not been charged or discharged for three months or more, the battery will no longer be covered by the warranty. For safety purposes, keep the batteries at a low power level in transit. Before transportation, it is recommended to discharge the batteries to 30% or lower.

Insert the Intelligent Flight Battery as shown below. Make sure to fully insert the battery until you hear a “click”, which indicates the battery latch is securely fastened. Press the textured part of the battery latch and push the battery to the rear of DJI NEO to remove it. DO NOT insert or remove the battery while the device is powered on. Make sure the battery is inserted with a “click”. Otherwise, it may cause poor contact between the battery and DJI NEO after takeoff and present hazards.

Press the power button once to check the current battery level. The battery level LEDs display the power level of the battery during discharging. The statuses of the LEDs are defined below: LED is on, LEDs is flashing, LED is off.

The battery levels based on Blinking Pattern are:

Press, then press and hold the power button on DJI NEO to power it on or off. The battery level LEDs display the battery level when powered on. The battery level LEDs turn off when DJI NEO is powered off. If the two LEDs shown blink simultaneously, it indicates the battery is malfunctioning. Remove the battery from the device, insert the battery again and make sure that it is securely mounted.

If the update fails, reinsert the battery into DJI NEO and power on the device, and retry the firmware update using DJI Assistant 2 (Consumer Drones Series).

Make sure the battery has been securely installed in DJI NEO and is powered off. Connect a charger to an AC power supply (100-240 V, 50/60 Hz; use a power adapter if necessary). Connect the charger to the charging port on DJI NEO using a USB-C cable. The battery level LEDs display the current battery level during charging. The battery is fully charged when all the battery level LEDs emit a solid light. Remove the charger from DJI NEO when the battery is fully charged. The battery cannot be charged if the device is powered on. The maximum charging power supported for the USB-C port on DJI NEO is 15 W.

The battery level during charging is indicated by Blinking Pattern:

If any of the battery protection mechanisms are activated, unplug the charger, and plug it in again to resume charging. If the charging temperature is abnormal, wait for it to return to normal. The battery will automatically resume charging without the need to unplug and plug in the charger again.

DO NOT expose the camera lens to an environment with laser beams, such as a laser show, or point the camera at intense light sources for an extended period, such as the sun on a clear day, in order to avoid damaging the sensor. Make sure the temperature and humidity are suitable for the camera during use and storage. Use a lens cleaner to clean the lens to avoid damage or poor image quality. DO NOT block any ventilation holes on the camera as the heat generated may damage the device or cause injury. When using goggles with an 4:3 aspect ratio, footage recorded by DJI NEO is not stabilized, but supports offline stabilization with Gyroflow. If there are strong winds, the gimbal may vibrate while recording.

Remove the gimbal protector before powering on the device. Attach the gimbal protector when the device is not in use. Make sure there are no stickers or objects on the gimbal before taking off. Take off from a flat surface to protect the gimbal and make sure there are no other objects interfering the gimbal. DO NOT tap or knock the gimbal after the device is powered on. Precision components in the gimbal may be damaged by a collision or impact, which may cause the gimbal to function abnormally. Make sure to protect the gimbal from damage. Avoid getting dust or sand on the gimbal, especially in the gimbal motors. A gimbal motor may enter protection mode if the gimbal is obstructed by other objects when DJI NEO is put on uneven ground or on grass, or if the gimbal experiences an excessive external force, such as during a collision. Wait for the gimbal to recover or restart the device. DO NOT apply external force to the gimbal after the device is powered on. DO NOT add any extra payload other than an official accessory to the gimbal, as this may cause the gimbal to function abnormally or even lead to permanent motor damage. Flying in heavy fog or clouds may make the gimbal wet, leading to temporary failure. The gimbal will recover full functionality once it is dry.

The gimbal has a control tilt range of -90° to +60°. Use the remote control devices to control the tilt of the gimbal. Alternatively, do so through the camera view in DJI Fly.

The gimbal mode will automatically switch according to the flight mode. Normal/Sport/Cine mode: The gimbal is in attitude stabilization mode. The tilt angle of the gimbal remains stable relative to the horizontal plane, which is suitable for shooting stable images. Manual mode: The gimbal is in lock mode. The tilt angle of the gimbal remains stable relative to the body of DJI NEO.

Check camera settings before use to ensure they are configured correctly. Before shooting important photos or videos, shoot a few images to test whether the camera is operating correctly. Make sure to power off the device correctly. Otherwise, the camera parameters will not be saved, and any recorded videos may be affected. DJI is not responsible for any loss caused by an image or video recorded in a way that is not machine-readable.

Use QuickTransfer to export the footage to a mobile device. Connect the aircraft to a computer using a data cable, export the footage in the internal storage of the aircraft. The aircraft does not need to be powered on during the exporting process.

DJI NEO can connect directly to a smartphone via Wi-Fi, enabling you to download photos and videos from DJI NEO to the smartphone. In Mobile App Control, after the smartphone is connected to DJI NEO, enter QuickTransfer mode by going to the Album view. When DJI NEO is not connected to the smartphone, you can tap the QuickTransfer or Wi-Fi Devices card on the home screen in DJI Fly to enter QuickTransfer mode. You can also go to Album in DJI Fly on your smartphone, and tap in the upper right corner to enter QuickTransfer mode. When connecting the smartphone to DJI NEO for the first time, press and hold the power button of DJI NEO to confirm. QuickTransfer will use the 2.4 GHz frequency band and its maximum download rate will reduce to 6 MB/s if the 5.8 GHz frequency is not permitted by local regulations, your mobile device does not support the 5.8 GHz frequency band, or the environment has severe interference. When using QuickTransfer, it is not necessary to enter the Wi-Fi password on the settings page of the mobile device in order to connect. Launch DJI Fly and a prompt will appear to connect the device. Use QuickTransfer in an unobstructed environment with no interference and stay away from sources of interference such as wireless routers, Bluetooth speakers, or headphones. When viewing the album in QuickTransfer mode, ECO mode will be enabled automatically if the temperature of DJI NEO raises above a certain value.

Press the power button once to check the current battery level. Press, then press and hold to power the remote controller on or off.

Gimbal Dial: Control the tilt of the gimbal. Customizable Button: Press once to recenter the gimbal or point the gimbal downward by default. Shutter/Record Button: Press once to take a photo or to start or stop recording. Photo/Video Button: Press once to switch between photo and video mode.

Press once to make the aircraft brake and hover in place. Press and hold the button until the remote controller beeps and starts RTH. The aircraft will return to the last recorded Home Point. Press the button again to cancel RTH and regain control of the aircraft.

Press the customizable button to recenter the gimbal or point the gimbal downward by default. To set the function, go to camera view in DJI Fly, and tap *** > Control > Button Customization.

The signal between the aircraft and the remote controller is most reliable when the antennas are positioned in relation to the aircraft as illustrated. If the signal is weak, adjust the remote controller orientation or antenna position, or fly the aircraft closer to the remote controller.

Power on the aircraft and the remote controller. Launch DJI Fly. In camera view, tap *** > Control > Re-pair to Aircraft. During linking, the remote controller beeps. Press and hold the power button of the aircraft for more than four seconds. The aircraft beeps once, and its battery level LEDs blink in sequence to indicate it is ready to link. The remote controller will beep twice to indicate linking is successful. Make sure the remote controller is within 0.5 m of the aircraft during linking. The remote controller will automatically unlink from an aircraft if a new remote controller is linked to the same aircraft. You can also start linking by following the method below. In the home screen of DJI Fly, tap Connection Guide, select aircraft model, and then select Connect with RC Only.

Small parts, such as cables and straps, are dangerous if swallowed. Keep all parts out of reach of children and animals. Store the Intelligent Flight Battery and remote controller in a cool, dry place away from direct sunlight to ensure the built-in LiPo battery does NOT overheat. Recommended storage temperature: between 22° and 28° C (71° and 82° F) for storage periods of more than three months. Never store in environments outside the temperature range of 14° to 113° F (-10° to 45° C). DO NOT allow the camera to come into contact with or become immersed in water or other liquids. If it gets wet, wipe dry with a soft, absorbent cloth. Turning on an aircraft that has fallen in water may cause permanent component damage. DO NOT use substances containing alcohol, benzene, thinners, or other flammable substances to clean or maintain the camera. DO NOT store the camera in humid or dusty areas. DO NOT connect this product to any USB interface older than version 3.0. Check every aircraft part after any crash or serious impact. If there are any problems or questions, contact a DJI authorized dealer. Regularly check the Battery Level Indicators to see the current battery level and overall battery life. The battery is rated for 200 cycles. It is not recommended to continue use afterward. Make sure to transport the aircraft with the arms folded when powered off. Make sure to transport the remote controller with antennas folded when powered off. The battery will enter sleep mode during long-term storage. Charge the battery to exit from sleep mode. Use the ND filter if the exposure time needs to prolonged. Store the aircraft, remote controller, battery, and charger in a dry environment. Remove the battery before servicing the aircraft (e.g., cleaning or attaching and detaching the propellers). Make sure that the aircraft and the propellers are clean by removing any dirt or dust with a soft cloth. Do not clean the aircraft with a wet cloth or use a cleanser that contains alcohol. Liquids can penetrate the aircraft housing, which can cause a short circuit and destroy the electronics. Make sure to turn off the battery to replace or to check the propellers.

Why can the battery not be used before the first flight? The battery must be activated by charging before using it for the first time. How to solve the gimbal drift issue during flight? Calibrate IMU and compass in DJI Fly. If the problem persists, contact DJI Support. No function? Check if the Intelligent Flight battery and the remote controller are activated by charging. If the problems persist, contact DJI Support. Power-on and start-up problems? Check if the battery has power. If yes, contact DJI Support if it cannot be started normally. SW update issues? Follow the instructions in the user manual to update the firmware. If the firmware update fails, restart all the devices and try again. If the problem persists, contact DJI Support. Procedures to reset to factory default or last known working configuration? Use the DJI Fly app to reset to factory default. Shutdown and power-off problems? Contact DJI Support. How to detect careless handling or storage in unsafe conditions? Contact DJI Support.

Pay attention to the list of situations below: If the location is not suitable for takeoff. If the location is not suitable for landing. If the compass and IMU experience interference and need to be calibrated. Follow the on-screen instructions when prompted.

Observe the local regulations related to electronic devices when disposing of the aircraft and remote controller. Dispose of the batteries in specific recycling containers only after a complete discharge. DO NOT dispose of the batteries in regular trash containers. Strictly follow the local regulations regarding the disposal and recycling of batteries. Dispose of a battery immediately if it cannot be powered on after over-discharging.

The MTOM of DJI NEO (Model DN1A0626) is 135 g to comply with C0 requirements. You must follow the instructions below to comply with the MTOM C0 requirements. Otherwise, the aircraft cannot be used as a C0 UAV: DO NOT add any payload to the aircraft except the items listed in the List of Items including qualified accessories section. DO NOT use any non-qualified replacement parts, such as intelligent flight batteries or propellers, etc. DO NOT retrofit the aircraft.

Method 1: Go to Settings in DJI Fly and tap About > FlySafe Data > Check for Updates to update the FlySafe data automatically. Method 2: Check the website of your national aviation authority regularly and obtain latest UGZ data to import to your aircraft. Go to Settings in DJI Fly, tap About > FlySafe Data > Import from Files, and then follow the on-screen instructions to store and import the UGZ data manually. Before takeoff, users must download the latest GEO Zone data from the official aviation regulation website of the country or region where the aircraft is being used. It is the responsibility of the user to make sure that the GEO zone data is the latest version and that it is applied to every flight.

The vertical part of Geo-Awareness may use the AMSL altitude or the AGL height. Neither AMSL altitude nor the AGL height is supported by DJI NEO. The height H appears in the DJI Fly app camera view, which is the height from the aircraft takeoff point to the aircraft. The height above the takeoff point may be used as an approximation but may differ more or less from the given altitude/height for a specific UGZ. The remote pilot remains responsible for not breaching the vertical limits of the UGZ.

Restricted Zones appear red in the DJI app. You will be prompted with a warning, and flight is prevented. UA cannot fly or take off in these zones. Restricted Zones may be unlocked by contacting flysafe@dji.com or going to Unlock A Zone.

When approaching Restricted Zones:

1. Receiving a warning

2. Can not fly in

3. You can apply on the DJI official website after manual approval

When taking off from Restricted Zones:

1. Receiving a warning

2. Can not take off

3. You can apply on the DJI official website after manual approval

Authorization Zones appear blue in the DJI app. You will be prompted with a warning, and flight is limited by default. UA cannot fly or take off in these zones unless authorized. Authorization Zones may be unlocked by authorized users using a DJI verified account.

When approaching Authorization Zones:

1. Receiving a warning

2. Can not fly in

3. You can quickly apply on the DJI App with a phone number

Altitude zones are zones with a limited altitude and appear in gray on the map. When approaching, you will receive a warning in the DJI app.

UA can take off and fly into these zones in specific height with a warning message. You can apply for permission on the DJI official website after manual approval.

A warning message will appear when the drone reaches the edge of the zone. UA can take off and fly into these zones with a warning message which needs user confirmation.

When the aircraft and DJI Fly app cannot obtain a GPS signal, the GEO awareness function will be inoperative. Interference of the aircraft antenna or disabling the GPS authorization in DJI Fly will cause the GPS signal fails to be obtained.