GRANDSTREAM NETWORKS UCM6308 (01) PDF Document

The UCM RemoteConnect plan for the GRANDSTREAM NETWORKS UCM6308 offers the following services:

• Automated NAT traversal that allows users to communicate remotely from an external network without needing complicated configurations.

• 3 remote management levels:

– View basic device information such as device firmware version.

– Perform UCM remote reboot, upgrade, and SIP extension sync-up.

– Gain remote access to the UCM web GUI.

• GDMS provides a cloud storage service for the GRANDSTREAM NETWORKS UCM6308 to back up configuration files and user data.

• UCM statistics are displayed in reports and sent to the system admin via email.

The UCM RemoteConnect service on the GRANDSTREAM NETWORKS UCM6308 must be used with the Grandstream Device Management System (GDMS). Before using the service, you must have a GDMS account. On the GDMS platform, sign in and navigate to the **Device → PBX Device** page, then click on “Add Device” to add your UCM6300 series device to the GDMS system.

After your GRANDSTREAM NETWORKS UCM6308 is added to GDMS, all SIP extensions on the UCM will be automatically synced up to GDMS. This allows users to allocate and manage SIP extensions for their end devices.

The “SIP Extension Sync” setting is located under the UCM web GUI path: **Value-added Services → UCM RemoteConnect → Plan Settings**. It is enabled by default.

The SIP extensions synced from the UCM will be displayed on GDMS under **VoIP Account → SIP Account**.

Please note the following:

• Deleting a SIP extension on GDMS only disassociates the extension from GDMS; it does not delete the SIP extension from the UCM.

• If any SIP extension is created, edited, or deleted from the UCM, the changes will be synced to GDMS automatically.

The media NAT traversal provides an automated service for users to make calls and attend meetings from an external network without NAT issues. The setting is enabled by default.

To access this setting, log into the UCM web GUI and navigate to **Value-added Services → UCM RemoteConnect → Plan Settings**. Here you will find the toggle for “Media NAT Traversal Service”.

If “Media NAT Traversal Service” is enabled, any manual configurations for TURN servers and other NAT-related settings on the UCM will not take effect. If you wish to use manual configuration for NAT on the UCM, you must disable the “Media NAT Traversal Service”.

Before using the GS Wave web application for audio and video calls with your GRANDSTREAM NETWORKS UCM6308, please perform the following configurations:

1. Log in to the UCM web GUI and go to the **Value-Added Services → WebRTC** page to enable WebRTC support.

2. In the UCM web GUI, navigate to **Extension/Trunk → Extensions**, and go to the “Feature” tab. Select the extensions you want to use for the GS Wave web application and check “Enable WebRTC Support” for each selected extension.

3. Create video conference rooms in the UCM by going to **Call Features → Video Conference**.

Users can join a UCM meeting anonymously from a link in an invitation email or a link directly shared by the host. When the link is opened, a “Join Meeting” page will appear. The user simply needs to enter their preferred display name and click “Join as Participant” to join the meeting.

UCM users can log in to the GS Wave web application using their SIP extension number and SIP registration password. After logging in, the user can host and schedule meetings, manage contacts, and handle calls.

The GS Wave web page is formed by adding “/gswave” to the UCM’s public access page address. For example: `https://c074ad0axx8e.a.gdms.work/gswave/`.

External users can also open the UCM login page and click on “Grandstream Wave” under the login button to access the GS Wave web login page.

For internal users, the GS Wave web page can be accessed by the UCM IP with the default port 8090. For example: `https://192.168.100.50:8090`.

After launching the Wave app on your mobile device, click the “Join Meeting” button. On the next screen, you can paste the meeting URL, enter your display name for the meeting, and provide a password if required. Then, click “Join Meeting” to start joining the meeting.

To log in to the Wave app, click the “Login” button on the main screen. You will be prompted to enter the following information:

• **Server:** Enter the UCM public access address (e.g., `c074ad0axx8e.a.gdms.work`).

• **Account:** Enter your SIP extension number.

• **Password:** Enter your SIP registration password.

After entering the details, click “Login”.

To achieve good audio and video quality, especially with many participants in a meeting, it is recommended to configure packet loss resistance settings on your GRANDSTREAM NETWORKS UCM6308. Log in to the UCM web UI and navigate to **Call Features → Video Conference**, then open the **Conference Settings** page to configure the following options:

• **Audio Codec Preference:** Select Opus and add it to the selected codec list. Opus has built-in inbandfec support which helps prevent packet loss.

• **Packet Loss Retransmission:**

– **NACK:** Retransmits the original packet.

– **NACK+RTX:** Retransmits the packet with a new RTP header. This option provides more accurate packet loss statistics compared to NACK.

To perform a manual backup that will be stored on the GDMS cloud, follow these steps:

1. Go to the UCM Web GUI and navigate to **Maintenance → Backup → Backup/Restore**.

2. Click the “Backup” button to open the “Create New Backup” configuration page.

3. **Step 1:** For “Choose Storage Location”, select “GDMS Cloud Storage”.

4. **Step 2:** Rename the backup file in the “File Name” field as needed.

5. **Step 3:** Select the backup files you need. Please note that currently only “Config File” is supported for GDMS cloud storage.

6. **Step 4:** On the upper right corner, click “Backup” to perform the backup.

Once the backup is completed, the file will be listed under “Backups in GDMS Cloud Storage” for you to download, restore, or delete.

To schedule a backup that will be stored on the GDMS cloud, follow these steps:

1. **Step 1:** Go to the UCM web GUI and navigate to **Maintenance → Backup → Backup/Restore**. Click on “Schedule Backup”.

2. **Step 2:** Enable Scheduled Backup. For “Choose Storage Location”, select “GDMS Cloud Storage”.

3. **Step 3:** Configure the backup time, backup frequency, and select the backup files.

4. **Step 4:** Click “Save”.

To restore your GRANDSTREAM NETWORKS UCM6308 from a backup file stored in GDMS, follow these steps:

1. **Step 1:** Go to the UCM web GUI and navigate to **Maintenance → Backup → Backup/Restore**.

2. **Step 2:** In the list under “Backups in GDMS Cloud Storage”, find the configuration file you would like to restore and click on the “Restore” button.

A confirmation prompt will appear, warning you that the current configuration will be overwritten and the device will reboot after restoration. Click “OK” to proceed.

You can access the Call Detail Records (CDR) from the UCM web GUI by navigating to **CDR → CDR**. To filter the page to display only remote calls, click the “Display Filter” button. In the “Call Type” field, check the box for “Remote Calls” and click the “Filter” button. The page will then show the CDR for remote calls only.

The GRANDSTREAM NETWORKS UCM6308 supports a graphical view of CDR statistics. To view statistics for remote calls, navigate to the **CDR → Statistics** page in the UCM web GUI. In the legend above the graph, click on “Remote Calls” to filter the display and show only the statistics for remote calls.

After using UCM RemoteConnect, all remote calls are logged. The concurrent remote call statistics can be viewed in the UCM web GUI by navigating to **Value-Added Features → UCM RemoteConnect → Statistics**.

To configure a SIP peer trunk between two GRANDSTREAM NETWORKS UCM6308 devices (UCM A and UCM B) that are connected to GDMS, follow these steps:

1. Log in to UCM A’s web GUI and go to **Extension/Trunk → VoIP Trunks**. Add a new SIP trunk.

• **Type:** Select “Peer SIP Trunk”.

• **Provider Name:** Enter a name for identification.

• **Host Name:** Enter UCM B’s public address and Public TLS port (e.g., `ucmB.gdms.connect:1267`). This information can be found in UCM B’s web GUI under **Value-added Features → UCM RemoteConnect**.

2. Save the configuration. On the VoIP trunk page, click the edit icon for the newly created trunk.

3. Under **Basic Settings**, configure the following:

• **From Domain:** Enter the UCM public address for this UCM (UCM A, e.g., `ucmA.gdms.connect`).

• **Transport:** Select TLS.

4. Under **Advanced Settings**, configure the following:

• **Enable Heartbeat Detection:** Yes

• **ICE Support:** Yes

5. Save the settings for UCM A.

6. Log in to UCM B’s web GUI and configure the SIP peer trunk in the same way, using UCM A’s public address as the Host Name.

7. After configuration is complete on both devices, check the SIP trunk status under the dashboard. Configure outbound and inbound routes as needed to allow calls between the two UCMs.

To add your GRANDSTREAM NETWORKS UCM6308 to GDMS, follow these steps:

1. **Step 1:** Go to the GDMS website and log in to your GDMS account.

2. **Step 2:** Under **Device → PBX Device**, click on “Add Device”.

3. **Step 3:** Enter a device name for identification purposes.

4. **Step 4:** Enter the UCM MAC address. This can be found on the label on the back of the device. If the device is in Route mode, use the LAN MAC address. If it is in Switch mode, use the LAN 2 address.

5. **Step 5:** Enter the UCM S/N (serial number), which is also found on the label on the back of the device.

6. **Step 6:** Select a “Site” on GDMS to associate the device with. Sites can be configured under GDMS → Site.

7. **Step 7:** Click “Save”. Once the UCM is successfully connected to GDMS, it will be assigned an open beta plan for the UCM RemoteConnect service automatically.

To view the list of connected GRANDSTREAM NETWORKS UCM6308 devices, please go to **Device → PBX Device** in the GDMS platform. The status indicators and icons mean the following:

Users can customize the public address for their enterprise’s GRANDSTREAM NETWORKS UCM6308. Follow these steps:

1. **Step 1:** Go to the GDMS website, log in, and navigate to the **Device → PBX Device** page.

2. **Step 2:** Click on the edit icon for the UCM6300 device and click on “Edit Device”.

3. **Step 3:** In the “Edit Device” window, you have two options:

• **Personal URL:** Click this to edit the first part of the URL. Enter the desired name in the “Custom Server Address” field to generate your own link.

• **Custom Domain:** Click this to customize the full URL. You can enter the full URL as the custom server address and configure the private keys and certificate.

4. **Step 4:** Click the save icon to save the setting. You can now use the default public UCM address or the new custom UCM address.

With GDMS, you can access the UCM Web GUI as an admin even if the UCM is behind a NAT. Follow these steps:

1. **Step 1:** Go to the GDMS website, log in, and navigate to the **Device → PBX Device** page.

2. **Step 2:** Click on the web access icon for the GRANDSTREAM NETWORKS UCM6308 device you wish to access.

3. **Step 3:** A new page will open, and the UCM web UI login page will load shortly. You can then log in with the UCM admin credentials to configure the UCM remotely.

There is no need to configure port forwarding on the router to make the UCM available for remote access. However, for users to access the UCM via GDMS, the UCM must have an active Internet connection.

GDMS supports both immediate and scheduled reboots for the GRANDSTREAM NETWORKS UCM6308.

1. **Step 1:** Go to the GDMS website, log in, and navigate to the **Device → PBX Device** page. Click the options icon for the UCM and select “Reboot Device”.

2. **Step 2:** In the “Reboot Device” window, select either “Immediate” to reboot right away or “Scheduled” to schedule the reboot. For a scheduled reboot, select the start and end time. The reboot will occur at some point within this period.

3. **Step 3:** Save the setting. You can view all tasks for your devices on the GDMS “Task” page. If a task fails to reboot the UCM, system notifications will be sent to the user.

The UCM firmware can be uploaded to GDMS and the GRANDSTREAM NETWORKS UCM6308 can be upgraded via GDMS.

1. **Step 1:** Go to the GDMS website, log in, and navigate to the **Device → PBX Device** page. Select the UCM you want to upgrade and click on “Upgrade Firmware”.

2. **Step 2:** In the “Upgrade Firmware” window, select the desired firmware version. Then, choose whether to upgrade “Immediately” or “Scheduled”. If “Scheduled” is selected, enter the start time and end time. The UCM will be upgraded during this period.

3. **Step 3:** Save the setting. You can view the task status in the GDMS “Task” page.

To view the backup files for your GRANDSTREAM NETWORKS UCM6308 stored on GDMS cloud storage, navigate to the **GDMS → PBX Backup** page. On this page:

• All files of different types, including CDR and config files, will be listed.

• You can filter the backup files by file type and can download the backup files.

• If the storage space becomes low, you can delete files that are no longer needed.

UCM devices collect data and provide a statistics report on a daily basis, which is sent to the GDMS user or a configured email address. Here are some key points about the report:

• The daily report is sent based on the UCM’s local time zone at 12:00 am.

• If local storage or cloud storage usage exceeds 80%, it will be highlighted in red in the report.

• If the number of concurrent users exceeds 80% of the plan’s allowed maximum users, it will be highlighted in red in the report.

The report includes details such as Device Time Zone, Software Version, Running Time, Device Storage, Cloud Storage, Total Calls, and Number of calls by type (Audio Call, Audio Conference, Video Call, Video Conference).

To view the statistics for the previous month, go to the GDMS web GUI and navigate to **Device → PBX Device**. On the UCM device you would like to check, click the “Statistics Report” icon. The statistics are displayed based on the UCM’s local time zone.

Here are the descriptions of the parameters in the report:

You can also click on the “Call Statistics” icon to view the last week and last month’s number of calls and call types.

The GDMS system can send a daily UCM report to a configured email address. On the GDMS **Device → PBX Device** page, click on the icon for “Email Notification Settings”. This will allow you to enable daily email notifications and configure the recipient’s email address.

To view the plan details for your GRANDSTREAM NETWORKS UCM6308, including expiration date, used storage, and total storage, please go to **GDMS → Device → PBX Device**. Click on the plan name (e.g., “Open Beta”) for the specific UCM device. A pop-up will display the plan details, storage space usage, and expiration date.

When the plan expires, the user will receive an email notification.