GRANDSTREAM NETWORKS UCM6302 (01) PDF Document

The UCM RemoteConnect plan for the GRANDSTREAM NETWORKS UCM6302 offers the following services:

• Automated NAT traversal allows users to communicate remotely from an external network without complicated configuration needed.

• 3 remote management levels:

◦ View device basic information such as device firmware version.

◦ UCM remote reboot, upgrade, SIP extension sync-up.

◦ Remote access to UCM web GUI.

• GDMS provides cloud storage service for the UCM6300 series to back up configuration files and user data.

• UCM statistics are displayed in a report and sent to the system admin via email.

The UCM RemoteConnect service on the GRANDSTREAM NETWORKS UCM6302 must be used with Grandstream Device Management System (GDMS). Before using the service, you must log in to your GDMS account. On the GDMS platform, go to the Device→PBX Device page and click on “Add Device” to add your UCM6300 series device to the GDMS system.

After the GRANDSTREAM NETWORKS UCM6302 is added into GDMS, all SIP extensions on the UCM will be synced up to GDMS automatically for users to allocate and manage SIP extensions for their end devices. The setting “SIP Extension Sync” is under UCM web GUI → Value-added Services → UCM RemoteConnect → Plan Settings. By default, it is enabled.

Note: Deleting a SIP extension on GDMS only disassociates the extension from GDMS; it will not delete the SIP extension from the UCM. If any SIP extension is created, edited, or deleted from the UCM, the changes will be synced to GDMS automatically.

The media NAT traversal provides an automated NAT traversal service for users to make calls and attend meetings from an external network without NAT issues. This setting is located under UCM web GUI → Value-added Services → UCM RemoteConnect → Plan Settings. By default, it is enabled.

Note: If “Media NAT Traversal Service” is enabled, the manual configurations for TURN servers and other NAT related settings on the UCM will not take effect. If you wish to use manual configuration for NAT on the UCM, please disable “Media NAT Traversal Service”.

Before using the GS Wave web application for audio and video calls with your GRANDSTREAM NETWORKS UCM6302, please configure the following:

1. Log in to the UCM web GUI and go to the Value-Added Services→WebRTC page, and enable WebRTC support.

2. On the UCM web GUI→Extension/Trunk→Extensions, go to the “Feature” tab. Select the extensions you would like to use for the GS Wave web application and check “Enable WebRTC Support” for this extension.

3. Create video conference rooms in UCM→Call Features→Video Conference.

Users can join a meeting on the GRANDSTREAM NETWORKS UCM6302 anonymously from the link in an invitation email or a link directly shared by the host. On the “Join Meeting” page, enter the preferred display name to join the meeting.

UCM users can log in to GS Wave web using their SIP extension number and SIP registration password. After a user logs in, they can host meetings, schedule meetings, access and manage contacts, make calls, transfer calls, and chat during a call.

The GS Wave web page is formed by adding “/gswave” to the UCM access page (e.g., a specific URL provided by GDMS). External users can also open the UCM login page and click on “Grandstream Wave” under the login button to access the GS Wave web login page.

For internal users, the GS Wave web page can be accessed by the UCM IP with the default port 8090.

After clicking on the “Login” button in the Wave app, the login interface will appear. Enter the UCM public access address in the “Server” field, enter the Account name with the SIP extension number and password with the SIP registration password, and then click on “Login”.

To achieve good audio and video quality when many participants are joining a meeting, it’s recommended to configure the following settings on the UCM. Log in to the UCM web UI→Call Features→Video Conference, and open the Conference Settings page:

• **Audio Codec Preference:** Select Opus to add to the selected codec list. Opus has built-in inbandfec support which can prevent packet loss.

• **Packet Loss Retransmission:**

◦ NACK: Retransmit original packet.

◦ NACK+RTX: Retransmit packet with a new RTP header. This option provides more accurate packet loss statistics compared to NACK.

To take a backup that will be stored on GDMS cloud, please follow these steps:

Step 1: Go to the UCM Web GUI → Maintenance → Backup → Backup/Restore page and click the “Backup” button.

Step 2: In the “Create New Backup” window, select the storage location as “GDMS Cloud Storage.”

Step 3: Rename the backup file in “File Name” as needed.

Step 4: Select the backup files as needed. Please note that currently, only “Config File” is supported for GDMS cloud storage.

Step 5: On the upper right corner, click on “Backup” to perform the backup.

To schedule a backup that will be stored on GDMS cloud, follow these steps:

Step 1: Go to the UCM web GUI → Maintenance → Backup → Backup/Restore page, and click on “Schedule Backup”.

Step 2: Select the storage location as “GDMS Cloud Storage”.

Step 3: Configure the backup time, backup frequency, and backup files.

Step 4: Click on “Save”.

Step 1: Go to the UCM web GUI→Maintenance→Backup→Backup/Restore page.

Step 2: In the list for “Backups in GDMS Cloud Storage”, select the Config file you would like to restore, then click on the “Restore” button.

The GRANDSTREAM NETWORKS UCM6302 CDR can be accessed from the UCM web GUI→CDR→CDR page. In the “Call Type” field, click on “Remote Calls” to filter the page and display remote calls CDR.

For two UCM6300 IP PBXs connected to GDMS, SIP peer trunks can be configured between them using the public address provided by GDMS. After the SIP peer trunk is configured, calls can be made between the extensions on both devices.

1. Log in to UCM A’s web GUI and go to Extension/Trunk→VoIP Trunks page. Add a new SIP trunk.

• Type: Select “Peer SIP Trunk”.

• Provider Name: Enter a provider name for identification.

• Host Name: Enter UCM B’s address. This needs to be UCM B’s “Public address: Public TLS port”. The address and port can be found under UCM B’s web GUI→Value-added Features→UCM RemoteConnect.

2. Save the configuration. On the VoIP trunk page, click the edit icon for the newly created trunk.

3. Under Basic Settings, configure the following options:

• From Domain: Enter the UCM public address for this UCM (UCM A).

• Transport: TLS

4. Under Advanced Settings, configure the following options:

• Enable Heartbeat Detection: Yes

• ICE Support: Yes

5. Log in to UCM B’s web GUI and configure it the same way as UCM A.

6. After configuration is completed, check the SIP trunk status under the dashboard. Configure outbound and inbound routes as needed to make calls go through between the two UCMs.

Follow these steps to add a GRANDSTREAM NETWORKS UCM6302 to the GDMS:

Step 1: Go to the GDMS website and log in to your GDMS account.

Step 2: Under Device→PBX Device, click on “Add Device”.

Step 3: Enter a device name for identification purposes.

Step 4: Enter the UCM MAC address. This can be found on the label on the back of the device. If you are obtaining the MAC address from the UCM web GUI, go to System Status→System Information→Network page. If the device is using Route mode, the LAN MAC address needs to be used. If it is in Switch mode, the LAN 2 address needs to be used.

Step 5: Enter the UCM S/N number. This is the serial number found on the label on the back of the device. Or, go to the UCM web GUI→System Status→System Information→General page to check the Serial Number.

Step 6: Select a “Site” on GDMS to connect the GDMS to. Sites can be configured under GDMS→Site.

Step 7: Click on “Save”. Once the UCM is successfully connected to GDMS, it will be assigned with an open beta plan for the UCM RemoteConnect service automatically.

The status indicators for your GRANDSTREAM NETWORKS UCM6302 on the GDMS PBX Device page are as follows:

You can customize the public address for the enterprise to use. Here are the steps:

Step 1: Go to the GDMS website and log in. Navigate to the Device→PBX Device page, click on the edit icon for the UCM6300 device, and click on “Edit Device”.

Step 2: In the Edit Device window, click on “Personal URL” to edit the first part of the URL, or click on “Custom Domain” to customize the full URL.

Step 3: If “Personal URL” is selected, you can enter the first part of the URL in the field to generate your own link as the UCM public address. If “Custom Domain” is selected, you can enter the full URL as the custom server address and configure the private keys and certificate.

Step 4: Click on the save icon to save the setting.

With GDMS, you can access the UCM Web GUI as an admin even if the UCM is behind a NAT.

Step 1: Go to the GDMS website and log in. Navigate to the Device→PBX Device page, and click on the web access icon for your GRANDSTREAM NETWORKS UCM6302 device.

Step 2: A new page will be opened and the UCM web UI login page will be loaded shortly. You can then log in with your UCM admin credentials.

Step 3: After logging in successfully, you can configure the UCM remotely.

Note: There is no need to configure port forwarding on the router to make the UCM available for remote access. However, for users to access the UCM via GDMS, the UCM must have Internet access available.

GDMS supports rebooting the UCM immediately and scheduling a reboot.

Step 1: Go to the GDMS website and log in. Navigate to the Device→PBX Device page, click on the options icon for the UCM, and select Reboot Device.

Step 2: On GDMS, select whether to reboot immediately or schedule the reboot. For a scheduled reboot, please select the start and end time. The reboot will happen between the start time and end time period.

Step 3: Save the setting. You can see all tasks for the devices on the GDMS Task page.

Note: If the task fails to reboot the UCM, system notifications will be sent to the user.

The UCM firmware can be uploaded to GDMS and the UCM can be upgraded via GDMS.

Step 1: Go to the GDMS website and log in. Navigate to the Device→PBX Device page. Select the UCM to upgrade and click on “Upgrade Firmware”.

Step 2: In the Upgrade Firmware window, select whether to upgrade immediately or schedule the upgrade. If “Scheduled” is selected, enter the start time and end time. The UCM will be upgraded during this period.

Step 3: Save the setting. The user can view task status on the GDMS Task page.

Users can perform backups manually or automatically on the UCM. The backup file can be stored on GDMS cloud storage. To view the backup files stored on GDMS cloud storage, go to the GDMS→PBX Backup page.

• All files in different types, including CDR and config files, will be listed here.

• Users can filter the backup files by file type and can download the backup files.

• If the storage space becomes low, users can delete the files that are no longer needed.

The daily statistics report for your GRANDSTREAM NETWORKS UCM6302 collects device data and provides a statistics report on a daily basis. The report will be sent to the GDMS user or the configured email address.

• The daily report is sent based on the UCM local time zone at 12:00 am.

• If local storage or cloud storage usage exceeds 80%, it will be highlighted in red in the report.

• If concurrent users exceeded 80% of the plan’s allowed max users, it will be highlighted in red in the report.

Please go to the GDMS web GUI→Device→PBX Device. On the UCM device you would like to check, click on the statistics icon to view the “Statistics Report”. Currently, only the previous 1-month statistics can be viewed here. The statistics are displayed based on the UCM local time zone.

The GDMS system can send a daily UCM report to a configured email address. On the GDMS→Device→PBX Device page, click on the “Email Notification Settings” icon to enable daily email notification and configure the recipient’s email address.

Please go to GDMS→Device→PBX Device, and click on the plan for the UCM device to view the plan details including expiration date, used storage, and total storage.