GRANDSTREAM NETWORKS UCM6304 (01) PDF Document

The UCM RemoteConnect plan for the GRANDSTREAM NETWORKS UCM6304 offers the following services:

• Automated NAT traversal that allows users to communicate remotely from an external network without complicated configuration.

• 3 remote management levels:

– View device basic information such as device firmware version.

– UCM remote reboot, upgrade, SIP extension sync-up.

– Remote access to UCM web GUI.

• GDMS provides cloud storage service to back up configuration files and user data.

• UCM statistics are displayed in a report and sent to the system admin via email.

The UCM RemoteConnect service on the GRANDSTREAM NETWORKS UCM6304 must be used with the Grandstream Device Management System (GDMS). Before using the service, you must log in to your GDMS account. On the GDMS platform, navigate to the Device→PBX Device page and click on “Add Device” to add your GRANDSTREAM NETWORKS UCM6304 device to the GDMS system.

After your GRANDSTREAM NETWORKS UCM6304 is added to GDMS, all SIP extensions on the UCM will be automatically synced to GDMS for you to allocate and manage for end devices. The “SIP Extension Sync” setting is enabled by default and can be found in the UCM web GUI under Value-added Services→UCM RemoteConnect→Plan Settings.

The synced SIP extensions will be displayed on GDMS under VoIP Account→SIP Account.

Please note:

• Deleting a SIP extension on GDMS only disassociates it from GDMS; it does not delete the SIP extension from the UCM.

• If any SIP extension is created, edited, or deleted from the UCM, the changes will be synced to GDMS automatically.

The Media NAT Traversal Service on the GRANDSTREAM NETWORKS UCM6304 provides an automated NAT traversal service for users to make calls and attend meetings from an external network without NAT issues. This setting is enabled by default and can be found in the UCM web GUI under Value-added Services→UCM RemoteConnect→Plan Settings.

If “Media NAT Traversal Service” is enabled, manual configurations for TURN servers and other NAT-related settings on the UCM will not take effect. If you wish to use manual configuration for NAT on the UCM, you must disable the “Media NAT Traversal Service”.

Before using the GS Wave web application for audio and video calls with your GRANDSTREAM NETWORKS UCM6304, please perform the following configurations:

1. Log in to the UCM web GUI and go to Value-Added Services→WebRTC page, and enable WebRTC support.

2. On the UCM web GUI→Extension/Trunk→Extensions, go to the “Feature” tab. Select the extensions you want to use for the GS Wave web application and check “Enable WebRTC Support” for these extensions.

3. Create video conference rooms in UCM→Call Features→Video Conference.

Users can join a GRANDSTREAM NETWORKS UCM6304 meeting anonymously from the link in an invitation email or a link shared directly by the host. On the “Join Meeting” page, the user simply needs to enter their preferred display name to join the meeting as a participant.

To log in to the GS Wave web interface, use your SIP extension number and SIP registration password. After logging in, you can host meetings, schedule meetings, manage contacts, make calls, and more.

The GS Wave web page is formed by adding “/gswave” to the UCM’s public access page address. For example: `https://c074ad0axx8e.a.gdms.work/gswave/`

External users can also open the UCM login page and click on “Grandstream Wave” to access the GS Wave login page.

For internal users, the GS Wave web page can be accessed by the UCM IP with the default port 8090. For example: `https://192.168.100.50:8090`

After launching the Wave app, a user can click the “Join Meeting” button. On the next screen, they can paste the meeting URL, enter their display name, and provide a password if required. Clicking “Join Meeting” again will start the session.

To log in, a user clicks the “Login” button on the app’s home screen. They will then need to enter the following information:

• Server: The UCM public access address (e.g., c074ad0axx8e.a.gdms.work).

• Account: The SIP extension number.

• Password: The SIP registration password for the extension.

After entering the credentials, click “Login”.

To achieve better audio and video quality, especially with many meeting participants, it is recommended to configure packet loss resistance settings on your GRANDSTREAM NETWORKS UCM6304. Log in to the UCM web UI and navigate to Call Features→Video Conference, then open the Conference Settings page to configure the following:

• Audio Codec Preference: Select Opus and add it to the selected codec list. Opus has built-in inbandfec support which can help prevent packet loss.

• Packet Loss Retransmission:

– NACK: Retransmit original packet.

– NACK+RTX: Retransmit packet with a new RTP header. This option provides more accurate packet loss statistics compared to NACK.

To manually back up your GRANDSTREAM NETWORKS UCM6304 configuration to the GDMS cloud storage, follow these steps:

1. Go to the UCM Web GUI Maintenance→Backup→Backup/Restore page.

2. Click the “Backup” button to open the backup configuration page.

3. Set “Choose Storage Location” to “GDMS Cloud Storage.”

4. Select the backup files as needed. Currently, only “Config File” is supported for GDMS cloud storage.

5. Click “Backup” on the upper right corner to perform the backup.

Once completed, the backup file will be listed for download, restore, or deletion.

To schedule a backup that will be stored on the GDMS cloud, follow these steps:

1. Go to the UCM web GUI Maintenance→Backup→Backup/Restore page and click on “Schedule Backup”.

2. Select “GDMS Cloud Storage” as the storage location.

3. Configure the backup time, backup frequency, and the backup files to be included.

4. Click “Save”.

To restore a backup file from the GDMS cloud, follow these steps:

1. Go to the UCM web GUI→Maintenance→Backup→Backup/Restore page.

2. In the list for “Backups in GDMS Cloud Storage,” find the Config file you would like to restore.

3. Click the “Restore” button for that file. Your current configuration will be overwritten, and the device will reboot after the restoration.

You can access the CDR from the UCM web GUI→CDR→CDR page. To see only remote calls, click on the filter button, and in the “Call Type” field, select “Remote Calls” to filter the page and display the CDR for remote calls.

After using UCM RemoteConnect, all remote calls are logged. You can view the concurrent remote calls on your GRANDSTREAM NETWORKS UCM6304 by navigating to the UCM web GUI→Value-Added Features→UCM RemoteConnect→Statistics page.

To configure a SIP peer trunk between two GRANDSTREAM NETWORKS UCM6304 IP PBXs connected to GDMS, follow these steps on the first UCM (UCM A):

1. Log in to UCM A’s web GUI and go to Extension/Trunk→VoIP Trunks. Add a new SIP trunk.

2. For “Type”, select “Peer SIP Trunk”.

3. For “Provider Name”, enter a name for identification.

4. For “Host Name”, enter the “Public address:Public TLS port” of the second UCM (UCM B). This can be found on UCM B’s RemoteConnect page.

5. Save the configuration. Then, on the VoIP trunk page, click the edit icon for the newly created trunk.

6. Under Basic Settings:

– From Domain: Enter the UCM public address for this UCM (UCM A).

– Transport: Select TLS.

7. Under Advanced Settings:

– Enable Heartbeat Detection: Yes

– ICE Support: Yes

8. Log in to UCM B’s web GUI and configure the peer trunk in the same way, using UCM A’s public address as the Host Name.

After configuration, check the SIP trunk status on the dashboard of both UCMs. You can then configure outbound and inbound routes as needed to allow calls between the two systems.

Follow these steps to add your GRANDSTREAM NETWORKS UCM6304 to GDMS:

1. Log in to your GDMS account.

2. Under Device→PBX Device, click on “Add Device”.

3. Enter a device name for identification.

4. Enter the UCM MAC address. This is found on the label on the back of the device. If the device is in Route mode, use the LAN MAC address. If in Switch mode, use the LAN 2 address.

5. Enter the UCM S/N number, which is also on the label on the back of the device.

6. Select a “Site” on GDMS to associate the device with.

7. Click “Save”. The UCM will be connected to GDMS and assigned an open beta plan for UCM RemoteConnect service automatically.

To view your connected GRANDSTREAM NETWORKS UCM6304 devices, log in to GDMS and go to Device→PBX Device. The list will display your devices with status indicators.

To customize the public address (URL) used for Wave web and mobile app access for your GRANDSTREAM NETWORKS UCM6304, follow these steps:

1. Go to the GDMS website, log in, and navigate to the Device→PBX Device page.

2. Click on the edit icon for the UCM6300 device and select “Edit Device”.

3. In the Edit Device window, you have two options:

– Click on “Personal URL” to edit the first part of the URL, creating your own link like `yourname.zoneb.gdms.cloud`.

– Click on “Custom Domain” to customize the full URL. If this is selected, you must enter the full URL as the custom server address and configure the private keys and certificate.

4. Click the save icon to apply the settings.

With GDMS, you can access the GRANDSTREAM NETWORKS UCM6304 Web GUI as an admin even if the UCM is behind a NAT. Follow these steps:

1. Log in to your GDMS account and navigate to the Device→PBX Device page.

2. Click on the web access icon (a box with an arrow) for the UCM6300 device.

3. A new page will open, and the UCM web UI login page will load. You can log in with the UCM admin credentials.

4. After logging in successfully, you can configure the UCM remotely.

Note: There is no need to configure port forwarding on the router to make the UCM available for remote access. However, the UCM must have an active Internet connection.

GDMS allows for immediate or scheduled reboots of your GRANDSTREAM NETWORKS UCM6304. Here are the steps:

1. Log in to GDMS and navigate to the Device→PBX Device page.

2. Click the options icon for the UCM and select “Reboot Device”.

3. In the Reboot Device window, select one of the following:

– Immediate: The device will restart after the current call ends.

– Scheduled: Select a start and end time. The reboot will happen at some point within this period.

4. Save the setting. You can see all tasks for your devices on the GDMS Task page.

If the task fails to reboot the UCM, system notifications will be sent to the user.

You can upload UCM firmware to GDMS and then upgrade your GRANDSTREAM NETWORKS UCM6304 via GDMS. Follow these steps:

1. Go to the GDMS website, log in, and navigate to the Device→PBX Device page.

2. Select the UCM to upgrade and click on “Upgrade Firmware”.

3. In the Upgrade Firmware window, select whether to upgrade immediately or schedule the upgrade. If “Scheduled” is selected, enter the start and end time for the upgrade window.

4. Save the setting. You can view the task status on the GDMS Task page.

You can perform manual or automatic backups of your GRANDSTREAM NETWORKS UCM6304, and the backup files can be stored on GDMS cloud storage. To view and manage these files, go to the GDMS→PBX Backup page.

• All files of different types, including CDR and config files, will be listed here.

• You can filter the backup files by file type and download them.

• If the storage space becomes low, you can delete files that are no longer needed.

The GRANDSTREAM NETWORKS UCM6304 collects device data and GDMS provides a statistics report on a daily basis. The report is sent to the GDMS user or a configured email address. The report is sent based on the UCM’s local time zone at 12:00 am.

Key information includes:

• Device storage and cloud storage usage.

• Total calls, remote calls, and max concurrent remote users.

• A breakdown of calls by type (Audio Call, Audio Conference, etc.).

The report will highlight certain fields in red:

• If local storage or cloud storage usage exceeds 80%.

• If concurrent remote users exceed 80% of the plan’s allowed maximum users.

Go to the GDMS web GUI→Device→PBX Device. On the UCM device you would like to check, click the icon to view “Statistics Report”. This will display the previous 1-month statistics based on the UCM’s local time zone.

The parameters in the report are defined as follows:

You can also click on the “Call Statistics” icon to view the last week and last month number of calls and call types.

The GDMS system can send a daily UCM report to a configured email address. On the GDMS→Device→PBX Device page, click on the “Email Notification Settings” icon. This will allow you to enable daily email notification and configure the recipient’s email address.

To view the plan details for your GRANDSTREAM NETWORKS UCM6304, go to GDMS→Device→PBX Device. In the device list, click on the plan name for the device (e.g., “Open Beta”). A pop-up will appear showing plan details including the expiration date, used storage, and total available storage.

When the plan expires, you will receive an email notification. After expiration, you will no longer be able to use UCM remote work services, and any files that exceed the storage space limit will be deleted.