GRANDSTREAM NETWORKS UCM6301 (01) PDF Document

The UCM RemoteConnect plan for the GRANDSTREAM NETWORKS UCM6301 offers the following services:

• Automated NAT traversal, which allows users to communicate remotely from an external network without complicated configuration.

• 3 remote management levels:

– View device basic information such as device firmware version.

– UCM remote reboot, upgrade, and SIP extension sync-up.

– Remote access to the UCM web GUI.

• GDMS provides cloud storage service to back up configuration files and user data.

• UCM statistics are displayed in a report and sent to the system admin via email.

The UCM RemoteConnect service on the GRANDSTREAM NETWORKS UCM6301 must be used with the Grandstream Device Management System (GDMS). Before using the service, you must log in to your GDMS account. On the GDMS platform, you need to add your GRANDSTREAM NETWORKS UCM6301 device to the GDMS system by navigating to Device → PBX Device and clicking “Add Device”.

First, log in to your GRANDSTREAM NETWORKS UCM6301 web GUI with an admin account and go to Value-added Features -> UCM RemoteConnect. Then, on the GDMS platform, sign in and go to the Device → PBX Device page, and click on “Add Device” to add your GRANDSTREAM NETWORKS UCM6301 to the GDMS system. After the UCM is successfully connected to GDMS, an open beta plan will be assigned to the UCM. You can then log back into the UCM web GUI and go to Value-added Features → UCM RemoteConnect to see the plan details and available configurations.

After the GRANDSTREAM NETWORKS UCM6301 is added to GDMS, all SIP extensions on the UCM will be automatically synced to GDMS. This allows users to allocate and manage SIP extensions for their end devices. The “SIP Extension Sync” setting is located under UCM web GUI → Value-added Services → UCM RemoteConnect → Plan Settings and is enabled by default.

Synced SIP extensions will be displayed on GDMS under VoIP Account → SIP Account.

Please note:

• Deleting a SIP extension on GDMS only disassociates it from GDMS; it does not delete the SIP extension from the UCM.

• If any SIP extension is created, edited, or deleted from the UCM, the changes will be synced to GDMS automatically.

The Media NAT Traversal Service provides an automated NAT traversal service for users to make calls and attend meetings from an external network without NAT issues. This setting is located under UCM web GUI → Value-added Services → UCM RemoteConnect → Plan Settings and is enabled by default. If this service is enabled, manual configurations for TURN servers and other NAT-related settings on the UCM will not take effect. To use manual NAT configuration on the UCM, you must disable the “Media NAT Traversal Service”.

To use the GS Wave web application for audio and video calls with your GRANDSTREAM NETWORKS UCM6301, follow these steps:

1. Log in to the UCM web GUI and go to the Value-Added Services → WebRTC page, and enable WebRTC support.

2. In the UCM web GUI, go to Extension/Trunk → Extensions, and select the “Feature” tab. Choose the extensions you want to use with the GS Wave web application and check “Enable WebRTC Support” for them.

3. Create video conference rooms in UCM → Call Features → Video Conference.

There are two ways for users to interact with GS Wave Web:

Joining a Meeting Anonymously:

Users can join a UCM meeting anonymously using a link from an invitation email or a link shared directly by the host. On the “Join Meeting” page, they will enter their preferred display name to join.

Logging in to GS Wave Web:

UCM users can log in to GS Wave Web using their SIP extension number and SIP registration password. After logging in, users can host meetings, schedule meetings, manage contacts, and make calls. The GS Wave web page is accessed by adding “/gswave” to the UCM’s public access address provided by RemoteConnect. External users can also open the UCM login page and click on “Grandstream Wave” to access the login page.

After downloading and installing the Wave softphone app on your Android or iOS device, you can connect to your GRANDSTREAM NETWORKS UCM6301 in two ways:

Joining a Meeting Anonymously:

1. Tap the “Join Meeting” button.

2. Paste the meeting URL, enter your display name, and enter a password if required.

3. Tap “Join Meeting” to start.

Logging in with a SIP Extension:

1. Tap the “Login” button.

2. In the “Server” field, enter the UCM public access address (e.g., c074ad0axx8e.a.gdms.work).

3. Enter the Account name (SIP extension number) and the SIP registration password.

4. Tap “Login”.

To achieve good audio and video quality during meetings with many participants on your GRANDSTREAM NETWORKS UCM6301, it is recommended to configure the following settings under UCM web UI → Call Features → Video Conference → Conference Settings:

• Audio Codec Preference: Select Opus and add it to the selected codec list. Opus has built-in inbandfec support which can prevent packet loss.

• Packet Loss Retransmission:

– NACK: Retransmits the original packet.

– NACK+RTX: Retransmits the packet with a new RTP header. This option provides more accurate packet loss statistics compared to NACK.

To perform a manual backup of your GRANDSTREAM NETWORKS UCM6301 configuration to the GDMS cloud storage, follow these steps:

1. Go to the UCM Web GUI → Maintenance → Backup → Backup/Restore page.

2. Click the “Backup” button.

3. In the “Create New Backup” window, select the storage location as “GDMS Cloud Storage”.

4. Rename the backup file in the “File Name” field as needed.

5. Select the backup files. Note that currently only “Config File” is supported for GDMS cloud storage.

6. Click “Backup” in the upper right corner to perform the backup.

To schedule a recurring backup that will be stored on the GDMS cloud, follow these steps:

1. Go to the UCM web GUI → Maintenance → Backup → Backup/Restore page.

2. Click on “Schedule Backup”.

3. Select the storage location as “GDMS Cloud Storage”.

4. Configure the backup time, backup frequency, and the backup files you want to include.

5. Click on “Save”.

To restore a configuration file from GDMS cloud storage to your GRANDSTREAM NETWORKS UCM6301, follow these steps:

1. Go to the UCM web GUI → Maintenance → Backup → Backup/Restore page.

2. In the list for “Backups in GDMS Cloud Storage”, locate the Config file you would like to restore.

3. Click the “Restore” button associated with that file.

To filter and view the CDR specifically for remote calls on your GRANDSTREAM NETWORKS UCM6301, navigate to the UCM web GUI → CDR → CDR page. In the “Call Type” filter field, select “Remote Calls” to display the remote calls CDR.

To configure a SIP peer trunk between two GRANDSTREAM NETWORKS UCM6301 devices (UCM A and UCM B) that are both connected to GDMS, follow these steps on UCM A:

1. Log in to UCM A’s web GUI and go to Extension/Trunk → VoIP Trunks. Add a new SIP trunk.

• Type: Select “Peer SIP Trunk”.

• Provider Name: Enter a name for identification (e.g., 630peer).

• Host Name: Enter UCM B’s public address and public TLS port, found under UCM B’s Value-added Features → UCM RemoteConnect page.

2. Save the configuration. Then, click the edit icon for the newly created trunk.

3. Under Basic Settings, configure the following:

• From Domain: Enter the public address for UCM A.

• Transport: Select TLS.

4. Under Advanced Settings, configure the following:

• Enabled Heartbeat Detection: Yes

• ICE Support: Yes

5. Log in to UCM B’s web GUI and configure the trunk in the same way, using UCM A’s public address as the Host Name.

6. After configuration, check the SIP trunk status on the dashboard of both UCMs. Configure outbound and inbound routes as needed to allow calls between the two systems.

To add your GRANDSTREAM NETWORKS UCM6301 to GDMS, follow these steps:

1. Log in to your GDMS account.

2. Navigate to Device → PBX Device and click on “Add Device”.

3. Enter a device name for identification purposes.

4. Enter the UCM MAC address, which can be found on the label on the back of the device. If the device is in Route mode, use the LAN MAC address; if in Switch mode, use the LAN 2 address.

5. Enter the UCM S/N (serial number), also found on the label on the back of the device.

6. Select a “Site” on GDMS to associate the device with.

7. Click “Save”. The UCM will connect to GDMS and be assigned an open beta plan for RemoteConnect service automatically.

When viewing your GRANDSTREAM NETWORKS UCM6301 on the Device → PBX Device page in GDMS, the following indicators are used:

You can customize the public address for your GRANDSTREAM NETWORKS UCM6301, which is used for Wave web and mobile app logins. Follow these steps:

1. In your GDMS account, navigate to the Device → PBX Device page.

2. Click on the options icon for your UCM device and select “Edit Device”.

3. In the Edit Device window, you have two options:

• Click “Personal URL” to edit the first part of the URL, creating a custom link for your UCM public address.

• Click “Custom Domain” to enter a full URL as a custom server address. This requires configuring private keys and a certificate.

4. Click the save icon to apply the changes.

With GDMS, you can access the UCM Web GUI even if the GRANDSTREAM NETWORKS UCM6301 is behind a NAT. No port forwarding is required, but the UCM must have internet access.

1. Log in to your GDMS account and navigate to the Device → PBX Device page.

2. Click on the web access icon for the UCM6300 device you wish to access.

3. A new page will open, and the UCM web UI login page will load. You can then log in with your UCM admin credentials to configure the device remotely.

GDMS supports both immediate and scheduled reboots for the GRANDSTREAM NETWORKS UCM6301.

1. Go to the GDMS website, log in, and navigate to the Device → PBX Device page.

2. Click on the options icon for the UCM and select “Reboot Device”.

3. Choose whether to reboot “Immediate” or “Scheduled”. For a scheduled reboot, select the start and end time period during which the reboot will occur.

4. Save the setting. You can see all tasks for your devices on the GDMS Task page. If a task fails to reboot the UCM, a system notification will be sent to the user.

You can upload UCM firmware to GDMS and then upgrade your GRANDSTREAM NETWORKS UCM6301 remotely.

1. Log in to your GDMS account and navigate to the Device → PBX Device page.

2. Select the UCM you want to upgrade and click on “Upgrade Firmware”.

3. In the Upgrade Firmware window, select whether to upgrade “Immediately” or “Scheduled”. If “Scheduled” is selected, enter the start and end time. The UCM will be upgraded during this period.

4. Save the setting. You can view the task status on the GDMS Task page.

To view backup files stored on GDMS cloud storage from your GRANDSTREAM NETWORKS UCM6301, go to the GDMS → PBX Backup page. On this page:

• All files of different types, including CDR and config files, will be listed.

• You can filter the backup files by file type and download them.

• If the storage space becomes low, you can delete files that are no longer needed.

GDMS provides daily statistics reports and allows you to view reports for the past month.

Daily Statistics Report:

The GRANDSTREAM NETWORKS UCM6301 collects device data and sends a daily report to the GDMS user or a configured email address. The report is sent based on the UCM’s local time zone at 12:00 am. It will highlight in red if local/cloud storage usage exceeds 80% or if concurrent remote users exceed 80% of the plan’s allowed maximum.

View Statistics Report for the Past Month:

To view the previous 1-month statistics, go to the GDMS web GUI → Device → PBX Device. On the UCM device you want to check, click the icon to view the “Statistics Report”.

The GDMS system can send a daily UCM report to a configured email address. To set this up for your GRANDSTREAM NETWORKS UCM6301, go to the GDMS → Device → PBX Device page. Click on the “Email Notification Settings” icon to enable daily email notifications and configure the recipient’s email address.

To view the plan details for your GRANDSTREAM NETWORKS UCM6301, including the expiration date, used storage, and total storage, go to GDMS → Device → PBX Device. Click on the plan name for the UCM device you wish to check. When the plan expires, you will receive an email notification.