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What safety precautions should I follow when using the GE PROFILE GXCF25HBS water dispenser?

When using electrical appliances, basic safety precautions should be followed, including the following:

This water dispenser must be properly installed and located in accordance with these instructions before it is used.

Do not allow children to climb, stand or hang on the outside of the dispenser, or on the shelves inside the storage cabinet (on some models). They could tip the dispenser over and damage it and seriously injure themselves.

Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.

Unplug the water dispenser before cleaning or making repairs. NOTE: GE does not support any servicing of the dispenser. We strongly recommend that you do not attempt to service the dispenser yourself.

Do not use this dispenser to dispense anything other than water.

Do not plug in the power cord or turn on the power switches when the water dispenser is empty.

Wipe up any water spills immediately after loading or unloading water bottles.

Children should be supervised by a parent when using this product.

WARNING: Do not use with water that is microbiologically unsafe or of unknown quality.

CAUTION: The dispenser heats water to a temperature of approximately 194°F (90°C). Water temperatures above 125°F (52°C) can cause severe burns or death from scalding. Children, the disabled and the elderly are at highest risk of being scalded.

NOTICE: This product is intended solely for use in chilling canned and boxed beverages, and packaged nonperishables.


What are the installation and location requirements for the GE PROFILE GXCF25HBS water dispenser?

Allow at least 1″ (2.5 cm) of space between the back of the water dispenser and the wall to allow for proper air circulation.

Do not install the water dispenser where the temperature will go below 50°F (10°C) or above 100°F (38°C).

Install the water dispenser on a level floor strong enough to support it when fully loaded. Do not install where it will be subject to direct sunlight, heat or moisture.

Stainless steel panels (on some models) are covered with protective film. Remove the film before operating the product.


What are the grounding instructions for the GE PROFILE GXCF25HBS water dispenser?

WARNING: Improper use of the grounding plug can result in a risk of electric shock.

This appliance must be grounded. In the event of an electrical short circuit, grounding reduces the risk of electric shock.

This appliance is equipped with a power cord having a grounding wire with a grounding plug. The plug must be plugged into an outlet that is properly installed and grounded.

Consult a qualified electrician if the grounding instructions are not completely understood, or if doubt exists as to whether the appliance is properly grounded.

If the outlet is a standard 2-prong wall outlet, it is your personal responsibility and obligation to have it replaced with a properly grounded 3-prong wall outlet.

Do not under any circumstances cut or remove the third (ground) prong from the power cord.

Do not use an adapter plug with this appliance.

Do not use an extension cord with this appliance. If the power cord is too short, have a qualified electrician install an outlet near the appliance.

For best operation, plug the appliance into its own electrical outlet on a dedicated circuit to prevent flickering of lights, blowing of fuse or tripping of circuit breaker.


How do I load and start up the GE PROFILE GXCF25HBS water dispenser?

Sanitize the dispenser water tanks prior to installing a full bottle of water for the first time.

IMPORTANT: Make sure the dispenser is unplugged with both the hot and cold power switches (on the back of the dispenser on models so equipped) set to the 0 (off) position. Before placing the water bottle on the dispenser, wash hands and wipe the top of the bottle with a clean cloth. Avoid touching the part of the bottle that will be in contact with the water dispenser.

Make sure the water level in the top of the dispenser is low enough to allow for proper bottle installation. Failure to do so may cause the dispenser to overflow.

1. Peel the label from the top cover of the bottle (if present). Do not remove the entire bottle cap.

2. Place the bottle on top of the dispenser as shown, aligning the dispensing valve probe to the center of the water bottle cap. Press down until the probe penetrates the bottle cap, allowing the bottle to rest on the support collar.

3. IMPORTANT: Press both dispense buttons until water runs from both taps.

4. Plug in the dispenser.

5. Set the COLD and HOT power switches (located on the top left rear of the dispenser on models so equipped) to the I (on) position.

6. Allow 30 minutes for water to reach hot and cold temperatures.


How does the child safeguard feature work on the GE PROFILE GXCF25HBS?

The HOT dispenser button is equipped with a child safeguard that reduces the risk of hot water being dispensed accidentally or by small children. To dispense water, rotate the knob counterclockwise and push the button in. The knob will reset automatically when the button is released.


How do I clean the outside and storage/chiller compartment of the GE PROFILE GXCF25HBS?

IMPORTANT: Set both power switches (on the back of the dispenser, if equipped) in the 0 (off) position and unplug the water dispenser before cleaning.

The cabinet and compartment of the dispenser can be washed with mild soap and water. Rinse thoroughly with clear water. Never use commercial cleaners or abrasive scouring powders.

Sweep away or vacuum any dust from the condenser coils on the back of the unit. For best results, use a brush specially designed for this purpose. It is available at most appliance stores.


How do I clean the stainless steel surfaces on my GE PROFILE GXCF25HBS?

Do not use a steel wool pad; it will scratch the surface.

To clean the stainless steel surface, use warm sudsy water or a stainless steel cleaner or polish. Always wipe the surface in the direction of the grain. Follow the cleaner instructions for cleaning the stainless steel surface.


How do I clean the inside of the chiller compartment and the drip tray on my GE PROFILE GXCF25HBS?

Cleaning the Inside of the Chiller Compartment:

To help prevent odors, leave an open box of baking soda in the chiller compartment.

Unplug the dispenser before cleaning.

Use warm water and baking soda solution, about a tablespoon (15 ml) of baking soda to a quart (1 liter) of water. This both cleans and neutralizes odors. Rinse and wipe dry.

Clean other parts of the chiller compartment, including door gaskets and all plastic parts, the same way.

Cleaning the Drip Tray and Grille:

The dispenser drip tray is not self-draining. To reduce water spotting or deposits, the tray and its grille should be emptied, cleaned and wiped dry regularly. Clean with mild soap or on the top rack in the dishwasher.


How do I drain the GE PROFILE GXCF25HBS water dispenser?

The dispenser should be drained before cleaning the tanks and before leaving for long vacations or absences.

1. Set both power switches (on the back of the dispenser, if equipped) in the 0 (off) position and unplug the dispenser.

2. Remove the water bottle from the dispenser.

3. Put a container that will withstand hot water under the hot water tap. Press the hot dispenser button until the water is cool (about 1 quart). Add water to the cold water reservoir (on top where the bottle supplies water) as needed.

4. Dispense water from both buttons into container(s) until no more water can be dispensed (about 1 quart of water still remains in the dispenser).

5. Place a large bucket beneath the drain outlet on the rear of the dispenser.

6. Using a Phillips screwdriver, loosen the screws on the bracket covering the drain outlet cap. Rotate the bracket out of the way to allow access to the cap.

7. Remove the cap and silicon stopper from the drain outlet and allow water to drain. After draining, replace the stopper and cap.

8. Rotate the bracket back into place and tighten screws.

Make sure to install a full bottle and dispense water from the hot water tap before plugging in and turning on the dispenser.


How do I clean the separator on the GE PROFILE GXCF25HBS?

IMPORTANT: Set both power switches (on the back of the dispenser, if equipped) in the 0 (off) position and unplug the water dispenser before cleaning.

1. Remove the water bottle and drain the dispenser (see Draining the Dispenser).

2. Remove the support collar by turning counterclockwise and pulling straight off.

3. Remove the plastic separator by pulling straight out (you may need to twist slightly to loosen).

4. Clean the separator with dish soap and water or in the top rack of the dishwasher.

5. Dry the separator thoroughly on both sides.

6. Using a clean cloth or paper towel, thoroughly dry the cold water reservoir.

7. Place the separator back in the dispenser. Make sure the long, tapered end of the separator is positioned firmly on the metal plug on the bottom of the reservoir.

8. Replace the support collar and turn clockwise until it is firmly in place.

9. Install a full water bottle on the dispenser (see Loading the Dispenser).


How do I sanitize the water tanks of my GE PROFILE GXCF25HBS?

Periodically the water dispenser tanks must be sanitized to prevent unpleasant tastes in the water and cleaned to remove mineral deposits that can impair flow.

To Sanitize:

1. Before cleaning, set both power switches (on the back of the dispenser, if equipped) in the 0 (off) position and unplug the water dispenser. NOTE: For first time installation, skip steps 2-4.

2. Empty the water bottle, then remove it from the dispenser.

3. Drain the water tanks (see Draining the Dispenser).

4. Reinstall the silicon stopper and drain cap (see Draining the Dispenser).

5. DO NOT ADD BLEACH FIRST OR DIRECTLY TO THE DISPENSER. Concentrated bleach may damage plastic. Add 1/2 teaspoon (2.5 ml) of ordinary 6.0% maximum household bleach to a 2 quart (2 liter) pitcher filled with tap water.

6. Pour the solution in the opening at the top of the dispenser.

7. Repeat steps 5 and 6 until the dispenser is full.

8. Press the hot and cold dispenser buttons until the water just begins to flow from the taps.

9. Allow to sit for 15-20 minutes.

10. Rinse out the bleach solution:

– Drain the water tanks into a large bucket (see Draining the Dispenser).

– Make sure that the silicon stopper is NOT installed.

IMPORTANT: Remove the separator and wipe out the cold water reservoir (see Cleaning the Separator).

– Clean, then reinstall the separator and collar (see Cleaning the Separator).

– Pour approximately 1 gallon (4 quarts or 4 liters) of fresh tap water into the top and allow to drain into the bucket.

– Flush with an additional 1 gallon (4 quarts or 4 liters) of fresh tap water and allow to drain into the bucket.

11. Reinstall the silicon stopper and drain cap (see Draining the Dispenser).

12. Install a fresh water bottle (see Loading the Dispenser).

13. Dispense 1 quart (1 liter) of water from each tap and taste to make sure the bleach solution is completely removed. If you continue to taste the chlorine from the bleach solution, repeat steps 10-13 until the taste is gone.

14. Plug in the dispenser. Then turn on the hot and cold power switches (on the back of the dispenser, if equipped).


How do I remove mineral deposits from the GE PROFILE GXCF25HBS water dispenser?

Mix 2 quarts (2 liters) of water with two quarts of vinegar OR mix 1 gallon of water (4 liters) with 16 ounces (454 g) of citric acid crystals. Bleach does not remove mineral deposits. Do this in place of step 5 of the sanitizing instructions when removing mineral deposits.


How do I defrost the chiller compartment on my GE PROFILE GXCF25HBS?

Defrost whenever frost on the wall of the chiller compartment becomes excessive. Never use a sharp or metallic instrument to remove frost as it may damage the liner. We recommend using a plastic scraper. Do not use any electrical device in defrosting your chiller compartment.

To defrost:

1. Remove items from the compartment.

2. Turn the Cold (Blue) Power switch (if equipped) to off and unplug the dispenser.

3. Put several towels in the bottom of the compartment to collect water.

Defrosting usually takes a few hours. To defrost faster, keep the door open.

After defrosting:

1. Remove the wet towels and wipe up any remaining water.

2. Wipe the compartment with a dry cloth.

3. Plug in the unit and turn on the Cold (Blue) power switch (if equipped). Return items to the unit.


How should I prepare my GE PROFILE GXCF25HBS for a vacation?

For long vacations or absences, set both power switches (on the back of the dispenser, if equipped) to the 0 (off) position.

1. Unplug the water dispenser.

2. Remove the water bottle.

3. Drain the water tanks (see Draining the Dispenser).

4. Dry the separator thoroughly on both the top and bottom (see Cleaning the Separator).

5. Leave the door of the chiller compartment open.

After returning from vacation, make sure to sanitize the water tanks before using the dispenser (see Cleaning and Sanitizing the Water Tank).


What are the specifications of the GE PROFILE GXCF25HBS water dispenser?

Chilling Rate: approx. 0.5 gallons (2 liters) per hour

Heating Rate: approx. 0.8 gallons (3 liters) per hour

Capacity: 3 or 5 gallon bottle

Power Consumption: Heating: 480 watts max. Cooling: 125 watts max.


What should I do if my GE PROFILE GXCF25HBS is not working or has issues?

Problem Possible Causes What To Do
Water has poor taste or odor Separator needs cleaning.
Unit needs to be sanitized.
See Cleaning the Separator.
See Cleaning and Sanitizing the Water Tanks.
Water not hot enough or cold enough Dispenser is unplugged.
The fuse is blown/circuit breaker is tripped.
All the water in the water tank has been used.
Temperature limiter tripped.
Push the plug completely into the outlet.
Replace house fuse or reset the house circuit breaker. If too many items are plugged into a single circuit, move some items to a different circuit.
Wait 30 minutes for water to heat or cool.
Set the hot and cold power switches (on the back of the dispenser, if equipped) to the 0 (off) position. Wait 5 minutes; then set the switches to the I (on) position. Unplug unit for 5 minutes if model does not have separate power switches. Wait 30 minutes for water to heat or cool.
Water dispenser does not work – No water flow Empty water bottle.
Mineral deposits clogging tanks.
Replace with a new bottle of water.
See Care and Cleaning.
Cold water button does not dispense Chiller door has been left open.
Ice buildup blocking water flow.
Close chiller door.
Turn off cold power switch (if equipped) or unplug unit overnight. Once water can be dispensed from faucet, plug unit back in or turn cold power switch back to the ON position.
Water dispenser leaks from the outside Crack or pin hole in bottle. Replace with a new bottle of water.
Compressor does not start when unit is plugged in and cold power switch (if equipped) is on Normal Operation – Compressor start may be delayed by up to 3 minutes (on certain models) to prolong the compressor life. Wait for up to 3 minutes for the compressor to start.
Bottle feels warm Water system overfilled. Water is boiling in the hot tank and bubbling up into the bottle. Dispense cold water until air is released into the bottle.
Water dispenser is noisy Water dispenser is uneven.
Bottle making a gurgling noise as water fills the tanks.
Hot water boiling sound.
Dispenser or water bottle shakes when the cooling system cycles off.
Make sure the water is installed on a level floor strong enough to support it when fully loaded.
This is normal.
This is normal.
This is normal.
Particles floating in water Water has high mineral content. Find a water source with lower hardness.
Foul odor in air around dispenser Hot water tank is empty or not completely full. Press the hot dispenser button until water flows to remove air from the hot tank.
Chiller does not operate (Chiller models only) Chiller is not on.
Water dispenser is unplugged.
The fuse is blown/circuit breaker is tripped.
Turn the Cold (Blue) power switch on, if equipped.
Push the plug completely into the outlet.
Replace fuse or reset the breaker.
Vibration or rattling (slight vibration is normal) Water dispenser is on an uneven surface. Use shims to level the unit.
Compressor/motor operates (light on) for long periods or cycles (Chiller models only) Often occurs when large amounts of food are placed in cooler.
Door left open.
Hot weather or frequent door openings.
This is normal.
Check to see if package is holding door open.
This is normal.
Compressor/motor operates (cooling light on) for long periods or cycles Normal when unit is first plugged in.
Not enough clearance from the wall.
Water system overfilled.
Wait 24 hours for the unit to completely cool down.
Make sure there is enough air circulation around the unit.
Dispense water from the cold faucet until air is released into the bottle.
Chiller compartment too warm (Chiller models only) Door left open. Check to see if package is holding door open.
Compartment/cold water too cold/frozen Low ambient temperature. Place units in room temperature environment.
Chiller compartment has odor (Chiller models only) Foods transmitting odor to chiller.
Interior needs cleaning.
Foods with strong odors should be tightly wrapped.
Keep an open box of baking soda in the unit; replace every three months.
See Care and cleaning.
Moisture forms on outside of chiller compartment (Chiller models only) Not unusual during periods of high humidity and/or temperature. Wipe surface dry.
Operate unit in temperature- and humidity-controlled location.
Place unit in tray to contain moisture accumulation.
Moisture collects inside chiller compartment (in humid weather, air carries moisture into chiller compartment when door is opened) (Chiller models only) Too frequent or too long door openings. Minimize time door is open.
Wipe surface dry.
Empty internal drip tray.
Operate unit in temperature- and humidity-controlled location.
Place unit in tray to contain moisture accumulation.

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