FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF USER GUIDE
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF USER MANUAL
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF OWNER GUIDE
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF OWNER MANUAL
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF REFERENCE GUIDE
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF INSTRUCTION GUIDE
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF REFERENCE MANUAL
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF INSTRUCTION MANUAL
FREE ENGLISH CRICKET SAMSUNG GALAXY S9 (01) PDF OPERATING INSTRUCTIONS


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How does the Proximity Sensor function?

The Proximity sensor performs the following functions:

Turns off the screen and disables touch functionality during a call when the device is in close proximity to the body.

Turns the screen back on and enables touch functionality during a call when the device is outside a specific range from the body.


What are the functions of the Power key?

The Power key has the following functions:

Press to turn the screen on or off.

Press and hold to select a power control option.

Press twice quickly to launch the camera.


How can I use the Volume keys?

The Volume keys can be used as follows:

Adjust the volume for ringtones, media, notifications, and system sounds.

In the camera app, press a volume key to take a photo.


What is the function of the Bixby key?

Launch Bixby.


How do I install a SIM card and memory card?

To install a SIM card and an optional memory card:

1. Insert the removal tool into the hole on the SIM card/Memory card tray, and then push until the tray pops out.

2. Place the SIM card on the tray with the gold contacts facing down.

3. Place the memory card on the tray with the gold contacts facing down.

4. Slide the SIM card/Memory card tray back into the slot.

Warning: Small components such as SIM cards and memory cards can pose a choking risk. Please be careful when handling these cards to avoid damaging them.

Caution: Be careful when using the removal tool to eject an internal card tray.

Note: Your device is IP68 rated for dust and water resistance. To maintain the water-resistant and dust-resistant features of your device, make sure that the SIM card/Memory card tray openings are maintained free of dust and water, and the tray is securely inserted prior to any exposure to liquids.


How do I charge the battery?

Your device is powered by a rechargeable battery. A charger (charging head and USB Type-C cable) is included with the device for charging the battery from any standard outlet.

1. Insert the USB Type-C cable into the USB charger/Accessory port.

2. Connect the USB cable to the charging head, and then plug the charging head into a standard outlet.

3. Unplug the charging head from the outlet and remove the USB cable from the device when charging is complete.

Note: You should dry the inside of the charging port before inserting a power connector to charge your device. If the charging port is not fully dry, your device may operate abnormally. For example, it may charge more slowly or overheat.

The battery comes partially charged. You can use the device while charging.

Caution: Use only charging devices that are approved by Samsung. Samsung accessories are designed for your device to maximize battery life. Using other accessories may void your warranty and may cause damage.


What should I do if the device heats up while charging?

While charging, the device and the charger may become hot when using wireless charging or fast charging. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation.

The charger may stop charging if the battery becomes too hot.

If the device heats up while charging the battery:

1. Disconnect the charger from the device and close any running apps.

2. Wait for the device to cool down, and then begin charging the device again.

• If the lower part of the device overheats, check for damage to the connected USB cable. Replace the damaged USB cable with a new Samsung-approved cable.

• If using a wireless charger, do not place foreign materials between the device and the wireless charger.


How do I turn my device on or off?

To turn the device on:

Press and hold the Power key until the device turns on.

To turn the device off:

1. Press and hold the Power key.

2. Tap Power off, and confirm when prompted.


How do I use the Setup Wizard?

The first time you turn your device on, the Setup Wizard guides you through the basics of setting up your device.

Follow the prompts to choose a default language, connect to a Wi-Fi network, set up accounts, choose location services, learn about your device’s features, and more.


How do I lock or unlock my device?

Use your device’s screen lock features to secure your device. By default, the device locks automatically when the screen times out.

To lock the device:

Press the Power key.

To unlock the device:

Press the Power key or double-tap Home, and then drag your finger across the screen.

The default Screen lock on your device is Swipe. To choose a secure screen lock, refer to instructions on setting a secure screen lock.


How do I add a Google Account?

Your new device uses your Google Account to fully utilize its Android features.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts.

3. Tap + Add account > Google.

Note: When you sign in to a Google Account, Factory Reset Protection (FRP) is activated. FRP requires your Google Account information when resetting to factory settings.


How do I add a Samsung Account?

Create a Samsung account for access to Samsung content and apps on your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Samsung account.


How do I add an Email Account?

View and manage all of your email accounts.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts.

3. Tap + Add account > Email.


How do I transfer data from my old device using Smart Switch?

Use Smart Switch to transfer contacts, photos, and other content from your old device. You can also use the included On-the-Go adapter to transfer content quickly and easily from your old device, without installing the Smart Switch app.

Note: The USB option must be set to Media device (MTP) on the other device. Transferring content with a USB cable may increase battery consumption. Make sure your battery is fully charged.

To use Smart Switch:

1. From a Home screen, swipe up to access Apps, and then tap Settings > Cloud and accounts > Smart Switch.

2. Follow the prompts and select the content to transfer.


How do I set up my Voicemail?

You can access your voicemail from a Home screen.

1. From a Home screen, tap Phone.

2. Tap Voicemail.

3. Follow the tutorial to create a password, record a greeting, and record your name.


How do I navigate the touchscreen using Tap?

Lightly tap items to select or launch them.

• Tap the keyboard to enter characters or text.

• Tap an item to select it.

• Tap an app shortcut to launch the app.

Please note that a touchscreen responds best to a light touch from the pad of your finger or a capacitive stylus. Using excessive force or a metallic object on the touchscreen may damage the tempered glass surface and void the warranty.


How do I navigate the touchscreen using Double-Tap?

Lightly tap items twice to select or launch them.

• Double-tap an image to zoom in or out.


How do I use Touch and Hold on the touchscreen?

Touch and hold items to activate them.

• Touch and hold a field to display a pop-up menu of options.


How do I Swipe on the touchscreen?

Lightly drag your finger vertically or horizontally across the screen.

• Swipe the screen to unlock the device.

• Swipe the screen to scroll through the Home screens or menu options.


How do I Drag items on the touchscreen?

Touch and hold an item, and then move it to a new location.

• Drag an app shortcut to add it to a Home screen.

• Drag a widget to place it in a new location on a Home screen.


How do I use Pinch and Spread gestures?

Pinch the screen using your thumb and forefinger or spread by moving your fingers apart.

• Pinch the screen to zoom out while viewing a picture or a web page.

• Spread your fingers on the screen to zoom in while viewing a picture or a web page.


How do I increase Touch Sensitivity for screen protectors?

Increase the touch sensitivity of the screen for use with screen protectors.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features.

3. Tap Touch sensitivity to enable.


What are the common command options on the device?

The device uses basic command options to perform common actions:

• More options: Tap to view more menu options for a screen.

• Delete: Tap to select items to delete.

• Share: Tap to select items to share, and then choose a sharing method.

• Edit: Tap to customize the screen.

• On/Off: Tap to turn the option on or off.

• Menu: Tap to view available options for the field.


How do I use the Navigation Bar in Full Screen Mode?

The navigation keys are hidden in full screen mode. When hidden, you can still use Home by touching and holding the area of the screen where the icon is normally displayed.

To enter or exit full screen mode:

Double-tap the Hide/Show icon to the left of the navigation keys.

To view the navigation keys in full screen mode:

Swipe up from the bottom of the screen to display the Navigation bar.


How do I customize the Navigation Bar settings?

You can configure the Navigation bar background color and button layout.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Navigation bar for the following settings:

• Show and hide button: Add a button on the left side of the navigation bar to show or hide the Navigation bar.

• Background color: Choose a color for the background of the Navigation bar.

• Hard press Home button: Adjust the amount of pressure needed to touch and hold Home by moving the slider.

• Unlock with Home button: Touch and hold Home while the screen is off to skip the Lock screen and go directly to the Home screen.

• Button layout: Choose the order of the navigation keys.


How do I manage Home screens?

Your device has multiple Home screens to hold app shortcuts and widgets. You can add, remove, change the order of screens, as well as choose a different main Home screen.

1. From a Home screen, pinch the screen.

2. Use these options to manage screens:

• To align shortcuts into a line at the top of a screen, tap Align top.

• To align shortcuts into a line at the bottom of a screen, tap Align bottom.

• To remove a Home screen, tap Remove.

• To set a screen as the main Home screen, tap Main. This screen is displayed when you tap Home.

• To change the order of screens, touch and hold a screen, and then drag it to a new position.

• To add a screen, swipe to the end of the screens, and then tap + Add.

• To enable Bixby Home, swipe right, and then tap On/Off.


How do I add, remove, or move App Shortcuts on the Home screen?

You can use app shortcuts to launch an app from any Home screen.

To add a shortcut:

1. From a Home screen, swipe up to access Apps.

2. Touch and hold an app shortcut to open the options menu.

3. Tap + Add to Home.

To remove a shortcut:

1. Touch and hold an app shortcut to open the options menu.

2. Tap Remove from Home.

• Removing a shortcut does not delete the app, it just removes the shortcut from a Home screen.

To move a shortcut from one Home screen to another:

1. Touch and hold an app shortcut to release it.

2. Drag the app shortcut to a new Home screen, and then release it.


How do I change wallpapers on the Home and Lock screens?

Change the look of the Home and Lock screens with wallpaper. You can display a favorite picture or choose from preloaded wallpapers.

1. From a Home screen, pinch the screen.

2. Tap Wallpapers to customize.

3. Tap View all to see all available wallpapers.

4. Tap an image to choose it.

• Infinity wallpapers are applied to all screens.

• Other wallpapers prompt you to select which screen you want to use it for.

• If available, tap Motion effect to add movement to your screens.

5. Tap Set as wallpaper, and confirm when prompted.


How do I apply themes to my device?

Set the theme to be applied to your Home and Lock screens, wallpapers, and app icons.

1. From a Home screen, pinch the screen.

2. Tap Themes to customize.

• Tap a theme to preview and download it to My themes.

3. Tap View all to see downloaded themes.

4. Tap a theme, and then tap Apply to apply the selected theme.


How do I apply custom icons?

Apply custom icons to replace built-in app icons.

1. From a Home screen, pinch the screen.

2. Tap Wallpapers > Icons to customize.

3. Tap an icon set to preview and download it to My icons.

• Tap View all to see downloaded icons.

4. Tap an icon, and then tap Apply to apply the selected icon set.


How do I manage Icon Frames?

You can show icons with shaded frames to make them stand out on the Home screen and Apps list screen.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Icon frames and choose one of the following options:

• Icons only: Show icons only.

• Icons with frames: Show icons with shaded frames.

3. Tap Done, and confirm when prompted.


How do I add or remove widgets on the Home screen?

Widgets are simple application extensions that run on a Home screen.

To add a widget to a Home screen:

1. From a Home screen, pinch the screen.

2. Tap Widgets.

3. Touch and hold a widget, drag it to a Home screen, and release it.

To remove a widget from a Home screen:

1. From a Home screen, touch and hold a widget to open the options menu.

2. Tap Remove from Home screen.


How do I customize Home Screen settings?

Customize your Home and Apps screens.

1. From a Home screen, pinch the screen.

2. Tap Home screen settings to customize:

• Home screen layout: Set your device to have a Home and Apps screen, or only a Home screen where all apps are located.

• Home screen grid: Choose a dimension option to determine how icons are arranged on the Home screen.

• Apps screen grid: Choose a dimension option to determine how icons are arranged on the Apps screen.

• Apps button: Add an apps button to the Home screen for easy access to the Apps screen.

• App icon badges: Select how to show icon badges when apps receive notifications.

• Add apps to Home screen: Automatically add newly downloaded apps to the Home screen.

• Quick-open notification panel: Enable this feature to open the Notification panel from the Home screen by swiping down.

• Portrait mode only: Prevent the Home screen from rotating to Landscape mode.

• Hide apps: Select apps to hide.

• About Home screen: View version information.


How do I enable or disable Easy Mode?

Switch between the default screen layout and a simpler layout. The Easy mode layout has larger text and icons, making for a more straightforward visual experience.

To enable Easy Mode:

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Easy mode.

3. Tap Easy mode to enable this feature.

4. Tap Apply to confirm.

To disable Easy mode:

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Easy mode > Standard mode.

3. Tap Apply to exit Easy mode.


How do I configure display options for the Status Bar?

Configure display options for the Status bar.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Status bar.

• Tap Show recent notifications only to display only the three most recent notification icons on the Status bar.

• Tap Show battery percentage to display the battery charge percentage next to the battery icon on the Status bar.


How do I view and manage the Notification Panel?

You can access the Notification panel from any screen.

1. Drag the Status bar down to display the Notification panel.

2. Swipe down the list to see notification details.

• To open an item, tap it.

• To clear a single notification, drag the notification left or right.

• To clear all notifications, tap Clear.

3. Drag upward from the bottom of the screen or tap Back to close the Notification panel.


How can I open or close the Notification panel using the fingerprint sensor?

You can also open or close the Notification panel by swiping up or down on the fingerprint sensor.

To enable this feature:

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Finger sensor gestures.

3. Tap On/Off to enable this feature.


How do I use Quick Settings in the Notification Panel?

The Notification panel also provides quick access to device functions, allowing you to quickly turn them on or off.

1. Drag the Status bar down to display the Notification panel.

2. Drag View all downward.

• Tap a setting to turn it on or off.

• Tap More options to reorder Quick settings or to change the button layout.

3. Drag View all upward to close Quick settings.


How do I configure Edge Panels?

Edge panels can be used to access apps, tasks, and contacts, as well as view news, sports, and other information on the Edge screen.

From any screen, drag the Edge panel handle to the center of the screen. Swipe left or right to view other panels.

To configure Edge panels:

1. From any screen, drag the Edge panel handle to the center of the screen, and then tap Edge panel settings.

2. Tap On/Off to enable the feature. The following options are available:

• Checkbox: Enable or disable each panel.

• Edit (if available): Configure individual panels by tapping.

• Download: Search for and download more Edge panels from Galaxy Apps.

• More options > Reorder: Change the order of the panels by dragging them to the left or right.

• More options > Uninstall: Remove an Edge panel from your device.

• More options > Edge panel handle:

– Move: Drag to change the position of the Edge panel handle along the edge of the screen.

– Position: Choose either Right or Left to set which side the Edge screen appears on.

– Move from any screen: Touch and hold the Edge panel handle to change its position from any screen.

– Size: Drag the slider to adjust the size of the Edge panel handle.

– Transparency: Drag the slider to adjust the transparency of the Edge panel handle.

3. Tap Back to save changes.


How do I use and configure Apps Edge?

You can add up to ten apps in two columns to the Apps edge panel.

To use Apps Edge:

1. From any screen, drag the Edge panel handle to the center of the screen. Swipe until the Apps edge panel is displayed.

2. Tap an app or app pair to open it.

To configure Apps edge:

1. From any screen, drag the Edge panel handle to the center of the screen. Swipe until the Apps edge panel is displayed.

2. Tap + Add app to add other apps to the Apps edge.

• To add an app to the Apps edge, find it on the left side of the screen and tap it to add it to an available space on the right column.

• To create a shortcut for two apps to open in Multi window, tap Create app pair.

• To create a folder shortcut, drag an app from the left side of the screen on top of an app in the columns on the right.

• To change the order of the apps on the Edge panel, drag each app to the desired location.

• To remove an app, tap Remove.

3. Tap Back to save changes.


How do I use and configure People Edge?

People edge allows you to quickly communicate with contacts in your My people list.

To use People Edge:

1. From any screen, drag the Edge panel handle to the center of the screen. Swipe until the People edge panel is displayed.

2. Tap a contact, and tap Call or Message.

To configure People edge:

1. From any screen, drag the Edge panel handle to the center of the screen. Swipe until the People edge panel is displayed.

2. Tap Add contact

• To add a contact, tap Select contacts.

• To remove a contact, tap Delete.

• To change the order of the contacts, drag each contact to the desired location.

3. Tap Back to save changes.


How do I use Smart Select on the Edge Screen?

The Smart select feature captures an area of the screen as an image or animation that you can share or pin to the screen.

1. From any screen, drag the Edge panel handle to the center of the screen. Swipe until the Smart select panel is displayed.

2. Tap a Smart select tool to use:

• Rectangle: Capture a rectangular area of the screen.

• Oval: Capture an oval area of the screen.

• Animation: Record activity on the screen as an animated GIF.

• Pin to screen: Capture an area and pin it to the screen.


How do I set up Edge Lighting?

Set the Edge screen to light up when you receive calls or notifications while the device is turned over.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Edge screen > Edge lighting.

3. Tap On/Off to enable the feature.

4. Choose one of the following options:

• When screen is on: Show Edge lighting only when the screen is on.

• When screen is off: Show Edge lighting only when the screen is off.

• Always: Show Edge lighting at all times.


How do I customize Edge Lighting Advanced Settings?

Customize the color, width, and transparency of the Edge lighting feature.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Edge screen > Edge lighting.

3. Tap Edge lighting style to customize:

• Effect: Choose an edge effect.

• Color: Choose a preset or custom color, and enable app colors.

• Transparency: Drag the Transparency slider to adjust the transparency of the Edge lighting.

• Width: Drag the Width slider to adjust the width of the Edge lighting.

4. Tap Apply when finished.


How do I manage which notifications activate Edge Lighting?

Choose which notifications will light up the Edge screen.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Edge screen > Edge lighting.

3. Tap Manage notifications to choose the apps that can activate Edge lighting when a notification is received.


How do I use Quick Reply with Edge Lighting?

Reject an incoming phone call with a text message by placing your finger on the heart rate sensor for two seconds. The call is rejected, and a preset message is sent to the caller.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Edge screen.

3. Tap Edge lighting > More options > Quick reply.

• To edit the text reply, tap the default message.


How do I access Bixby Home?

The Bixby Home page displays customized content based on your interactions. Bixby learns from your usage patterns and will suggest content you may like.

From a Home screen, swipe right.

or

Press the Bixby key.


How do I use Bixby Vision with the Camera?

Bixby Vision is available on the Camera viewfinder to help understand what you see. It provides contextual icons for translation, QR code detection, landmark recognition, or shopping.

1. From a Home screen, swipe up to access Apps.

2. Tap Camera > Bixby Vision and follow the prompts.


How do I use Bixby Vision with the Gallery?

Bixby Vision can be used on pictures and images saved in the Gallery app.

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery, and then tap a picture to view it.

3. Tap Bixby Vision and follow the prompts.


How do I use Bixby Vision with the Internet app?

Bixby Vision can help you find out more about an image you find in the Internet app.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Touch and hold an image until a pop-up menu is displayed.

4. Tap Bixby Vision and follow the prompts.


How do I configure Always On Display?

View missed calls and message alerts, check the time and date, and view other customized information without unlocking your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Always On Display.

3. Tap On/Off to enable the feature, and then set the following options:

• Content to show: Choose to show Home button and clock, Clock or information, or Home button.

• Always on Display alerts: Show alerts from selected apps about upcoming events on the AOD.

• Auto brightness: Automatically adjust the brightness of Always On Display.

• Show always: Enable to show the Always On Display at all times.

– Set schedule: If Show always is disabled, then set a schedule for when to start and end Always On Display.

• About Always On Display: View the current software version and license information.


How do I apply custom themes for Always On Display (AOD)?

1. From a Home screen, pinch the screen.

2. Tap Wallpapers > AOD to customize.

• Tap an AOD to preview and download it to My Always On Display.

3. Tap View all to see downloaded AODs.

4. Tap an AOD, and then tap Apply to apply the selected AOD.


How do I register a face for Face Recognition?

To use your face to unlock your device, you must set a pattern, PIN, or password.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Face recognition.

3. Follow the prompts to register your face.


How do I customize Face Recognition settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Face recognition for the following options:

• Remove face data: Delete existing faces.

• Samsung Pass: Access your online accounts using face recognition.

• Face unlock: Enable or disable face recognition security.

• Face unlock when screen turns on: Unlock your device with face recognition as soon as the screen turns on.

• Faster recognition: Turn on for faster face recognition. Turn off to increase security and make it harder to unlock using an image or video of your likeness.


How do I register irises for identity verification?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Iris scanner.

3. Follow the prompts to register your irises.

Note: To register just one of your eyes, tap the link on the setup screen to register one iris.


How do I use Iris Verification for accounts on my device?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Iris scanner

The following options are available:

• Remove iris data: Delete existing irises.

• Preview screen mask: Choose a mask to display when using the iris scanner.

• Samsung Pass: Use your irises for identification when using supported apps.

• Samsung Pay: Use your irises to make payments quickly and securely.

• Iris unlock: Enable to unlock the device using your irises.

• Iris unlock when screen turns on: Unlock your device with your irises as soon as the screen turns on.

• Tips for using iris recognition: View a tutorial on how to use the iris scanner.


How do I register a fingerprint?

To use your fingerprint to unlock your device, you must set a pattern, PIN, or password. You can register up to three fingerprints.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Fingerprint scanner.

3. Follow the prompts to register your fingerprint.


How do I manage my fingerprints (add, delete, rename)?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Fingerprint scanner for the following options:

• To rename a fingerprint, tap the fingerprint, enter a new name, and then tap Rename.

• To add a fingerprint, tap + Add fingerprint and follow the prompts to register a fingerprint.

• To delete a fingerprint, touch and hold the fingerprint, and then tap Remove.


How do I use Fingerprint Verification in apps and actions?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Fingerprint scanner for the following options:

• Samsung Pass: Use your fingerprint for identification when using supported apps.

• Samsung Pay: Use your fingerprints to make payments quickly and securely.

• Fingerprint unlock: Use your fingerprint for identification when unlocking your device.


How do I customize Intelligent Scan verification?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Intelligent scan for the following options:

• Remove face and iris data: Delete stored iris and face information.

• Samsung Pass: Access your online accounts using Intelligent scan verification.

• Intelligent scan unlock: Unlock your device using both iris and face scanning.

• Screen-on intelligent scan: Unlock your device with Intelligent scan as soon as the screen turns on.


How do I use Multi Window to multitask with two apps?

1. From any screen, touch and hold Recent apps.

2. Tap Multi window in the title bar to launch an app in split screen view.

• Recently opened apps are displayed in the lower window. Apps that support Multi window have the Multi window icon in their title bar.

• If there are no recently opened apps that support Multi window, or if you want to launch a different app, tap App list.

3. Tap an app in the lower window to add it to the split screen view.


How do I use Window Controls in split screen view?

Tap the middle of the window border for the following options:

• + Add app pair on Home screen: Add the open pair of apps as a shortcut to the Home screen.

• Snap window: Choose an area of the selected app to snap to the top of the screen.

• Switch windows: Swap the two windows.

• Open in pop-up view: Open the selected app in a pop-up window.

• X Close app: Close the selected app.


How do I access and configure Multi Window Settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Multi window, and then tap On/Off to enable each of the following options:

• Use Recents button: Touch and hold Recent apps to either put the app into split screen view or dock the open app at the top of the screen. While in Multi window view, touch and hold Recent apps to close the app on the bottom.

• Pop-up view action: Swipe down diagonally from either the right or left top corner of the screen to put the app into pop-up view.


How do I enter text using the Samsung keyboard?

Tap a field to display the Samsung keyboard.

Tap !#1 Symbol to insert symbols.


What are the Option Keys on the Samsung keyboard and what do they do?

The following option keys are along the top of the keyboard:

• (T) Toggle: Switch to predictive text.

• Emoji: Insert an emoticon.

• Sticker: Add illustrated stickers.

• Clipboard: Access the clipboard.

• Voice input: Use Samsung voice input.

• Settings: Access keyboard settings.

• More: Tap to view and reorder additional options.


How do I configure the Samsung Keyboard?

From the Samsung keyboard, tap Settings for the following options:

• Languages and types: Set the keyboard type and choose which languages are available on the keyboard.

– To switch between languages, slide the Space bar sideways.

• Smart typing: Use predictive text and auto-correction features to prevent common typing mistakes. Type by swiping between letters.

• Keyboard layout and feedback: Configure the keyboard toolbar, change keyboard size and colors for visibility, adjust layout, and choose key-tap feedback.

• Reset to default settings: Return keyboard to original settings and clear personalized data.

• About Samsung keyboard: View version and legal information for the Samsung keyboard.


How do I use Samsung Voice Input to enter text?

1. From the Samsung keyboard, tap Voice input.

2. Tap the screen and speak your text.


How do I configure Samsung Voice Input options?

1. From the Samsung keyboard, tap Voice input.

2. Tap Settings for options.

• Keyboard language: Choose the language for the keyboard.

• Voice input language: Select the language for Samsung voice input.

• Hide offensive words: Hide potentially offensive words with asterisks.


What does Emergency mode do to save battery power?

• Restricts application usage to only essential applications and those you select.

• Turns off connectivity features and Mobile data when the screen is off.


How do I activate Emergency Mode?

1. Press and hold the Power key.

2. Tap Emergency mode.

• When accessing for the first time, read and accept the Terms and conditions.

3. Tap Turn on.


What features and apps are available on the Home screen in Emergency Mode?

While in Emergency mode, only the following apps and features are available on the Home screen:

• Flashlight: Use the device’s flash as a steady source of light.

• Emergency alarm: Sound an audible siren.

• Share my location: Send your location information to your emergency contacts.

• Phone: Launch the call screen.

• Internet: Launch the web browser.

• + Add: Add other available apps.

– Email: Launch the Email app.

– Facebook: Launch the Facebook TM app.

– Maps: Launch Google Maps TM.

• Battery charge: Display estimated battery charge remaining.

• Estimated usage time remaining: Display estimated standby time that can be reached based on current battery charge and usage.

• Emergency call: Dial the emergency telephone number (for example, 911). This kind of call can be made even without activated cellular service.

• … More options:

– Turn off Emergency mode: Disable Emergency mode and return to standard mode.

– Remove: Choose apps to remove from the screen.

– Manage emergency contacts: Manage your medical profile and ICE (In Case of Emergency) group contacts.

– Settings: Configure the available settings. Only a limited number of settings are enabled in Emergency mode.


How do I turn off Emergency Mode?

1. Press and hold the Power key.

2. Tap Emergency mode.

Note: When Emergency mode is activated, Locating method is set to Battery saving. After Emergency mode is turned off, check your location settings.


How do I access and launch apps from the Apps list?

1. From a Home screen, swipe up or down to access Apps.

2. Tap an app’s shortcut to launch it.

• To return to the main Home screen, tap Home.


How do I add an Apps button to the Home screen?

1. From a Home screen, swipe up to access Apps.

2. Tap More options > Home screen settings > Apps button.

3. Tap Show Apps button > Apply.


How do I search for apps or settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Search phone.

3. Enter a word or words in the Search phone field. As you type, apps that match are displayed on the screen.

4. Tap an entry to go to that app.

• To customize the Finder search settings, tap More options > Settings.


How do I view and download Samsung apps optimized for Galaxy devices (Galaxy Essentials)?

1. From a Home screen, swipe up to access Apps.

2. Tap More options > Galaxy Essentials.


How do I uninstall or disable apps?

1. From a Home screen, swipe up to access Apps.

2. Touch and hold an app to open the options menu.

• To uninstall an app, tap Uninstall.

• To disable an app, tap Disable.

Note: Some preloaded apps can only be disabled, not uninstalled. Apps that are disabled are turned off and hidden from view.


How do I sort app shortcuts in the Apps list?

1. From a Home screen, swipe up to access Apps.

2. Tap More options > Sort.

• Custom order: Arrange apps manually.

– To remove empty spaces between apps, tap More options > Clean up pages.

• Alphabetical order: Sort apps alphabetically.


How do I create and use folders to organize App shortcuts on an Apps list screen?

1. From a Home screen, swipe up to access Apps.

2. Touch and hold an app shortcut, and then drag it on top of another app shortcut until it is highlighted.

3. Release the app shortcut to create the folder.

• Enter folder name: Name the folder.

• Palette: Change the folder color.

• + Add apps: Place more apps in the folder. Tap apps to select them, and then tap Add.

4. Tap Back to close the folder.


How do I copy a folder from the Apps list to a Home screen?

1. From a Home screen, swipe up to access Apps.

2. Touch and hold a folder, and then drag it to the top of the screen.

3. Drag the folder to the desired location on the Home screen, and then release it.


How do I delete a folder from the Apps list screen?

1. From a Home screen, swipe up to access Apps.

2. Touch and hold a folder to delete.

3. Tap Delete folder, and confirm when prompted.


How do I manage App Settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Apps.

3. Tap Menu to set which apps to view, and then choose All apps, Enabled, or Disabled.

4. Tap More options for the following options:

• Sort by size/name: Sort the apps by size or name.

• Default apps: Choose or change apps that are used by default for certain features, like email or browsing the Internet.

• App permissions: Control which apps have permissions to use certain features of your device.

• Show/Hide system apps: Show or hide system (background) apps.

• Special access: Select which apps can have special access permissions to features on your device.

• Reset app preferences: Reset options that have been changed. Existing app data is not deleted.

5. Tap an app to view and update information about the app. The following options may be displayed:

• Uninstall/Disable: Uninstall or disable the app. Preloaded apps can only be disabled.

• Force stop: Stop an app that is not working correctly.

• Mobile data: View mobile data usage.

• Battery: View battery usage since the last full charge.

• Storage: Manage the app’s storage usage.

• Memory: View memory usage.


What additional options are available when viewing an individual app’s settings?

The following options may also be displayed when viewing an individual app’s settings:

• Notifications: Configure notifications from the app.

• Permissions: View permissions granted to the app for access to your device’s information.

• Set as default: Set the app as a default for a certain category of apps.

Note: Options vary by apps.


How do I use the Calculator for basic arithmetic?

1. From a Home screen, swipe up to access Apps.

2. Tap Calculator, and enter the first number.

3. Tap an arithmetic function key, and enter the next number.

4. Tap = Equals to view the result.

5. Tap C Clear to clear the results.


How do I view and clear the Calculator history?

1. From a Home screen, swipe up to access Apps.

2. Tap Calculator > History.

• To return to the calculator, tap Keypad.

• To clear the calculator history, tap Clear history.


How do I convert units of measurement using the unit converter in the Calculator app?

1. From a Home screen, swipe up to access Apps.

2. Tap Calculator > Unit converter.

3. Select a category and use the drop-down menus to choose units of measurement.

4. Enter a numeric value to view the conversion.


How do I access the Scientific Calculator?

1. From a Home screen, swipe up to access Apps.

2. Tap Calculator, and turn the device to landscape view.

• If Auto rotate is not enabled, tap Scientific calculator.


How do I add existing calendars to the Calendar app?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar > More options.

3. Tap Manage calendars > + Add account, and select an account type.

4. Enter your account information and follow the prompts.


How can I change the Calendar view?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar > View, and then tap an option:

• Year: Display all twelve months of this year. Swipe across the screen to display another year.

• Month: Display the current month. Swipe across the screen to display another month. Events and tasks are also displayed.

• Week: Display the current week. Swipe across the screen to display another week.

• Day: Display today’s schedule by hour. Swipe across the screen to display another day.

• Tasks: Display all tasks.

3. Tap Today to return to the current date.


How do I create an event in the Calendar?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar > + Add to add an event.

3. Enter details for the event, and then tap Save.


How do I share an event from the Calendar?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar, tap an event, and tap again to edit it.

3. Tap Share, choose a sharing method, and follow the prompts.


How do I delete an event from the Calendar?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar, tap an event, and tap again to edit it.

3. Tap Delete, and confirm when prompted.


How do I create a task in the Calendar?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar > View > Tasks.

3. Tap + Add to add a task.

4. Enter details for the task, and then tap Save.


How do I delete a task from the Calendar?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar, and tap a day on the calendar to view the tasks for the day, or tap View > Tasks.

3. Tap the Checkbox by the task to mark it as complete and remove it from the calendar.

• To delete a task, tap the task to open it, tap Delete, and confirm when prompted.


How do I customize Calendar settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Calendar > More options > Settings.

3. Tap an option and follow the prompts.


How do I take pictures with the device’s camera?

1. From a Home screen, swipe up to access Apps.

2. Tap Camera.

3. Use the display screen as a viewfinder. While aiming the camera, these options are available:

• To focus the shot, tap the screen. When you tap the screen, a brightness scale is displayed. Slide the light bulb to adjust the brightness.

• To change the shooting mode, swipe the screen right or left.

• To quickly switch between the front and rear cameras, swipe the screen up or down.

• To change a camera setting, tap Settings.

4. Tap Take a picture.


How do I record videos with the device’s camera?

1. From a Home screen, swipe up to access Apps.

2. Tap Camera, and aim the camera at your subject.

3. Tap Record to begin recording a video.

• To take a picture while recording, tap Capture.

• To temporarily stop recording, tap Pause. To continue recording, tap Resume.

4. Tap Stop when you are finished recording.


How do I configure the shooting mode on the camera?

1. From a Home screen, swipe up to access Apps.

2. Tap Camera, and swipe to the right or left to see the available shooting modes. To view and reorganize shooting modes, touch and hold a shooting mode.

Rear camera modes include:

• Food: Take pictures that emphasize the vivid colors of food.

• Panorama: Create a linear image by taking pictures in either a horizontal or vertical direction.

• Pro: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while taking pictures.

• Selective focus: Change the focus of pictures after they have been taken. You can focus on subjects near to the camera, far away from the camera, or both.

• Auto: Allow the camera to determine the ideal mode for the picture.

• Super slow-mo: Record videos at a high frame rate for viewing in slow motion. You can play a specific section of each video in slow motion after recording it.

• AR Emoji: Create an emoji of yourself or add animations, frames, and stickers using augmented reality.


What are the Hyperlapse, Slow motion, Sports, and Front camera shooting modes?

• Hyperlapse: Create a time lapse video by recording at various frame rates. The frame rate is adjusted depending on the scene being recorded and the movement of the device.

• Slow motion: Record videos at a high frame rate which can be played in slow motion.

• Sports: Take clearer pictures of fast moving subjects.

Front camera modes include:

• Selfie focus: Enhance the focus of a selfie by adding blur to the background.

• Selfie: Take selfie shots and apply various effects, such as an airbrushed effect.

• AR Emoji: Create an emoji of yourself or add animations, frames, and stickers using augmented reality.

• Wide selfie: Take wide-angle selfie shots to fit more people into your pictures.


How do I access and configure Rear Camera Settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Camera > Settings.

Rear camera settings include:

• Picture size: Select a resolution. Selecting a higher resolution for higher quality requires more memory.

• Video size: Select a resolution. Selecting a higher resolution for higher quality requires more memory.

• Timer: Take time-delayed pictures or videos.

• HDR (rich tone): Enables the light sensitivity and color depth features of the device to produce a brighter and richer picture.


What are the Tracking AF and Super slow-mo settings for the Rear Camera?

Additional Rear camera settings include:

• Tracking AF: Focus on and track a subject selected on the preview screen.

• Super slow-mo: Record videos at a high frame rate for viewing in slow motion. You can play a specific section of each video in slow motion after recording it.

– Multi-take: Catch multiple moments in super slow motion while recording a video.

– Single-take: Record a single action in super slow motion.


What are the settings available for the Front Camera?

Front camera settings include:

• Picture size: Select a resolution. Selecting a higher resolution for higher quality requires more memory.

• Video size: Select a resolution. Selecting a higher resolution for higher quality requires more memory.

• Timer: Take time-delayed pictures or videos.

• HDR (rich tone): Enables the light sensitivity and color depth features of the device to produce a brighter and richer picture.

• Save pictures as previewed: Save self-portraits or self-recordings as viewed on the camera screen, not as flipped images.

• Shooting methods:

– Tap screen: Tap the screen to take selfies.

– Show palm: Hold your hand out with your palm facing the camera to have your picture taken in a few seconds.

– Tap heart rate sensor: Once your face has been recognized, tap the heart rate sensor to take a selfie.

• Face shape correction: Reduce the effects of camera lens distortion on faces.


What are the common Camera Settings applicable to both front and rear cameras?

Common camera settings include:

• Edit camera modes: Enable, disable, and rearrange shooting modes.

• Motion photo: Create a short video by taking pictures.

• Video stabilization: Activate anti-shake to keep the focus steady when the camera is moving.

• Grid lines: Display viewfinder grid lines to help compose a picture or video.

• Location tags: Attach a GPS location tag to the picture.

• Review pictures: Review pictures after taking them.

• Quick launch: Press the Power key twice in quick succession to open the camera.

• Storage location: Select a memory location. A memory card (not included) must be installed to view Storage location.

• Voice control: Take pictures using key words.

• Floating Camera button: Add an extra camera button that you can move anywhere on the screen in Auto and Selfie modes.

• Hold Camera button to: Choose an action for when the Camera button is touched and held.

• Press Volume key to: Use the Volume key to take pictures, record video, zoom, or control system volume.

• Reset settings: Reset the camera settings.


How do I set an alarm using the Clock app?

1. From a Home screen, swipe up to access Apps.

2. Tap Clock, and tap the Alarm tab.

3. Tap + Add alarm.

4. Tap the following items to configure an alarm:

• Date: Choose the day for this alarm.

• Time: Set a time for the alarm.

• Repeat: Choose when to repeat the alarm.

• Alarm name: Enter a name for the alarm.

• Snooze: Allow snoozing. Set interval and repeat values for the alarm while snoozing.

• Alarm sound: Choose a sound to play for the alarm, and drag the slider to set the volume of the alarm.

• Vibration: Choose whether the alarm uses vibration alert.

• Read time aloud: Read the time aloud when the alarm rings.

5. Tap Save to save the alarm.


How do I turn off or snooze an alarm when it sounds?

At the set alarm time, the phone sounds the alarm and/or vibrates.

1. To stop an alarm, tap Dismiss, or swipe Dismiss to the left or right.

2. To postpone the alarm, tap Snooze.


How do I delete an alarm that I created?

1. From a Home screen, swipe up to access Apps.

2. Tap Clock, and find the alarm in the alarm list (under Alarm), and then touch and hold it to select it.

3. Tap Delete.


How do I use the World Clock to track time in multiple cities?

1. From a Home screen, swipe up to access Apps.

2. Tap Clock > World clock.

3. Tap + Add city.

4. Tap Search and enter the name of the city.

5. Tap the city name in the list, and then tap Add.

• To remove a city, touch and hold it, and tap Delete.


How do I use the Stopwatch?

1. From a Home screen, swipe up to access Apps.

2. Tap Clock > Stopwatch.

3. Tap Start to begin timing.

• To keep track of lap times, tap Lap.

4. Tap Stop to end timing.

• To continue timing after stopping the clock, tap Resume.

• To reset the Stopwatch to zero, tap Reset.


How do I use the Timer?

1. From a Home screen, swipe up to access Apps.

2. Tap Clock > Timer.

3. Use the keypad and tap Hours, Minutes, and Seconds to set the length of the Timer.

4. Tap Start to begin the Timer.

• To temporarily stop the Timer, tap Pause. To continue timing after pausing, tap Resume.

• To stop and reset the Timer, tap Cancel.


How do I add a new contact?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > + Create contact, and then tap contact fields to enter information.

• Choose a storage account for the contact. You can store the contact on the device or sync it with an account.

• Tap Contact photo to assign a picture or an animated GIF to the new contact.

• Enter a name and other contact information.

– Tap + Add field to enter additional entries.

– Tap – Remove field to remove an entry.

– Tap View more for additional fields.

– Tap the label to the right of an entry to choose a label for the field (for example, Home or Work).

• Tap Scan business card to import contact information from a business card through the device’s camera.

3. Tap Save.

Note: The Contacts app and the Contacts tab in the Phone app have different options and functions.


How do I edit an existing contact?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then tap a contact.

3. Tap Details > Edit.

4. Tap any of the fields to add, change, or delete information.

5. Tap Save.


How do I share a contact?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then tap a contact.

3. Tap Details > Share.

4. Tap either vCard file (VCF) or Text.

5. Choose a sharing method and follow the prompts.


How do I import contacts from an installed memory card?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > More options > Manage contacts.

3. Tap Import/Export contacts.

4. Tap Import and follow the prompts.


How do I export (back up) contacts to an installed memory card?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > More options > Manage contacts.

3. Tap Import/Export contacts.

4. Tap Export and follow the prompts.


How do I link contact information from multiple sources into one contact?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then tap the contact to select it.

3. Tap Details > More options > Link contacts.

4. Tap contacts to choose them.

5. Tap Link.


How do I unlink contacts?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then tap the contact to select it.

3. Tap Details > More options > Manage linked contacts.

4. Tap Unlink beside contacts to unlink them from the main contact.


How do I mark contacts as favorites and remove them from favorites?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then tap a contact.

3. Tap Details.

4. Tap Add to Favorites to mark contacts as Favorites and the star brightens.

• To remove contacts from Favorites, tap Remove from Favorites and the star dims.


How do I delete contacts?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts, and then touch and hold a contact to select it.

• You can also tap other contacts to select them for deletion.

3. Tap Delete, and confirm when prompted.


How do I create a contact group?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > Groups.

3. Tap Create, and then tap fields to enter information about the group:

• Group name: Enter a name for the new group.

• Group ringtone: Customize the sounds for the group.

• Add member: Select contacts to add to the new group, and then tap Done.

4. Tap Save.


How do I add or remove contacts from a group?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > Groups, and then tap a group.

• To remove a contact, touch and hold a contact to select it, and then tap Remove.

• To add a contact, tap Edit > Add member, and then tap the contacts you want to add. When finished, tap Done > Save.


How do I send a text message to a group?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > Groups, and then tap a group.

3. Tap More options > Send message.


How do I send an email to a group?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > Groups, and then tap a group.

3. Tap More options > Send email.

4. Tap contacts to select them, or tap the All checkbox at the top of the screen to select all, and then tap Done.

• Only group members that have an email address in their records are displayed.

5. Choose an email account and follow the prompts.


How do I delete a contact group?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > Groups, and then tap a group.

3. Tap More options > Delete.

• To only delete the group, tap Group only.

• To delete the group and the contacts in the group, tap Group and members.


How do I modify Contacts app settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts > More options > Settings.

3. Tap an option and follow the prompts.


How do I enable and use Direct Share?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Direct share, and tap On/Off to enable.

Once enabled, your frequent contacts are displayed in the Share window.


How do I create and send an email?

1. From a Home screen, swipe up to access Apps.

2. Tap Email > Compose new email.

3. Tap the To field to manually add an email address or tap Add from Contacts to select a recipient from Contacts, Groups, or Recents.

• If manually entering recipients, enter additional recipients by separating each entry with a semicolon (;). More recipients can be added at any time before the message is sent.

• If adding a recipient from your Contacts, tap the contact to place a checkmark, and then tap Done. The contact is displayed in the recipients field.

• Tap Show additional fields to add Cc and Bcc fields.

4. Tap the Subject and Message fields to enter text.

• Tap Attach to add files, images, audio, and more to your email.

• Tap More options for additional email options.

5. Review your message and tap Send.


What tools are available to manage the email inbox?

1. From a Home screen, swipe up to access Apps.

2. Tap Email.

• Tap a message to read and reply or forward it.

• Tap Search to search for key words in your email inbox.

• Tap Edit for additional message options.

• Tap Sort by to customize how messages display.


How do I view emails from multiple accounts or switch between email accounts?

1. From a Home screen, swipe up to access Apps.

2. Tap Email.

3. Tap Mailbox at the top left of the screen to choose a different view:

• [Account name]: View email for only one email account.

• All accounts: View all email in a combined inbox.


How do I remove an email account from the device?

1. From a Home screen, swipe up to access Apps.

2. Tap Email.

3. Tap Mailbox > Settings.

4. Tap the account you want to remove.

5. Tap Remove, and confirm when prompted.


How do I modify Email app settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Email.

3. Tap Mailbox > Settings.

• Under General, tap an option, and then follow the prompts.

• Tap an account to configure specific settings for only that account.


How do I access Galaxy Apps to find and download apps?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Galaxy Apps.

A Samsung account is required to download from Galaxy Apps.


What categories are available in the Gallery app to organize content?

The following categories allow you to organize your content:

• Pictures: View pictures and videos in the order they were saved. Content is organized by date.

• Albums: Create custom albums to organize your pictures and videos.

• Stories: Create custom collections of related pictures and videos and share them with your contacts.


How do I view pictures in the Gallery app?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery > Pictures.

3. Tap a picture to view it. Swipe left or right to view other pictures or videos.

• To mark the picture as a favorite, tap Favorite. The picture is added to Favorites under the Albums tab.

• To use Bixby Vision on the current picture, tap Bixby Vision.


What additional features are available when viewing a picture in the Gallery?

To access the following features, tap More options:

• Details: View and edit information about the picture, including the date created, location, and properties.

• Set as wallpaper: Set the picture as wallpaper.

• Set as Always On Display image: Set the picture as the background image for the Always On Display.

• Show date and location tags: See date and location tags when viewing your pictures.

• Print: Send the picture to a connected printer.

• Open in Photo Editor Pro: Edit the picture in Photo Editor Pro.


How do I edit pictures in the Gallery app?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery > Pictures.

3. Tap a picture to view it.

The following editing options are available:

• Transform: Rotate, flip, crop, or make other changes to the overall appearance of the picture.

• Effects: Add color effects.

• Stickers: Overlay illustrated or animated stickers.

• Draw: Add handwritten text or hand drawn content.


How do I play videos stored on my device?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery > Pictures.

3. Tap a video to view it. Swipe left or right to view other pictures or videos.

To mark the video as a favorite, tap Favorite. The video is added to Favorites under the Albums tab.

To access the following features, tap More options:

Details: View and edit information about the video, including the date created, location, and properties.

Set as wallpaper: Set the video as wallpaper.

Show date and location tags: See date and location tags when viewing your videos.

4. Tap Play video to play the video.


How do I use the Video Enhancer feature?

Enhance the playback quality of your videos in any video app.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Video enhancer.

3. Tap On/Off to enable this feature.


How do I edit videos stored on my device?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery > Pictures.

3. Tap a video to view it.

4. Tap Edit to use the following tools:

Trim: Cut segments of the video.

Effects: Add visual effects to the video.

Touch up effect: Apply the Touch up effect to faces in the video.

Stickers: Overlay illustrated or animated stickers.

Audio: Adjust the volume levels and add background music to the video.

5. Tap Save, and then confirm when prompted.


How do I share pictures and videos from the Gallery app?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery > Pictures.

3. Tap More options > Share, and then tap pictures and videos to select them.

4. Tap Share, and then choose an app or connection to use for sharing your selection. Follow the prompts.


How do I delete pictures and videos stored on my device?

1. From a Home screen, swipe up to access Apps.

2. Tap Gallery.

3. Tap More options > Edit.

4. Tap pictures and videos to select them, or tap the All checkbox at the top of the screen to select all pictures and videos.

5. Tap Delete, and confirm when prompted.


How do I take a screenshot?

Capture an image of your screen. It will automatically create a Screenshots album in the Gallery app.

From any screen, press and hold the Power and Volume down keys.


What are the screenshot options and how do I enable them?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features.

3. Tap On/Off to enable each of the following:

Smart capture: Capture an image of any scrollable areas of the screen that are currently hidden, as well as the area that is visible, and crop and share the screenshot immediately.

Palm swipe to capture: Capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen.


How do I access Chrome?

1. From a Home screen, swipe up to access Apps.

2. Tap Chrome.


How do I access Google Drive?

1. From a Home screen, swipe up to access Apps.

2. Tap Google folder > Drive.


How do I access Google Duo?

1. From a Home screen, swipe up to access Apps.

2. Tap Google folder > Duo.


How do I access Gmail?

1. From a Home screen, swipe up to access Apps.

2. Tap Google folder > Gmail.


How do I use the Google app and enable my personalized feed?

Find online content with tools that learn what interests you. Turn on your personalized feed to receive customized content.

1. From a Home screen, swipe up to access Apps.

2. Tap Google.

3. Follow the prompts to enable your feed.


How do I access Google Maps?

1. From a Home screen, swipe up to access Apps.

2. Tap Maps.


How do I access Google Photos?

1. From a Home screen, swipe up to access Apps.

2. Tap Google folder > Photos.


How do I access Play Movies & TV?

1. From a Home screen, swipe up to access Apps.

2. Tap Google folder > Play Movies & TV.


How do I access Play Music?

1. From a Home screen, swipe up to access Apps.

2. Tap Play Music.


How do I access the Play Store?

1. From a Home screen, swipe up to access Apps.

2. Tap Play Store.


How do I access YouTube?

1. From a Home screen, swipe up to access Apps.

2. Tap YouTube.


How do I access Google Pay?

1. From a Home screen, swipe up to access Apps.

2. Tap Google Pay.


How do I access the Internet browser and navigate web pages?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap the address field, enter the web address, and then tap Go on the keyboard.

Add to Bookmarks: Add the current web page to bookmarks.

Refresh: Refresh or reload the current web page.

< Back or Back: Return to the previous page.

Forward: Go forward to a recent page.

Home: Display your Internet Home screen.

Bookmarks: Manage bookmarked pages, saved pages, and history.

Tabs: Manage open tabs. The number on the icon indicates the number of tabs that are currently open.


How do I use the Quick Menu in the Internet browser?

Access common features of your browser.

Tap Quick menu for the following options:

Share: Share the web page with others.

New tab: Open a new tab.

Turn on Night mode: Switch to Night mode.

Web page text size: Change the text size.

Close: Close the Quick menu.

Settings: Change Quick menu options.


How do I use browser tabs to view multiple web pages?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Tabs > New tab.

To close a tab, tap X Close tab.


How do I save a bookmark in the Internet browser?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Add to Bookmarks.


How do I open a bookmark in the Internet browser?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Bookmarks > Bookmarks.

4. Tap a bookmark entry.


How do I save a web page for offline access?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap More options > Save webpage.


How do I open a saved web page?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Bookmarks > Saved pages.

4. Tap a saved page.


How do I view my browsing history?

To view a list of recently visited web pages:

Tap Bookmarks > History.


How do I share web pages from the Internet browser?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap More options > Share, and follow the prompts.


How do I use Secret Mode in the Internet browser?

Pages viewed in Secret mode are not listed in your browser history or search history, and leave no traces (such as cookies) on your device. Secret tabs are a darker shade than the normal tab windows.

Any downloaded files remain on your device after you close the secret tab.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Tabs.

4. Tap Turn on secret mode.

5. Tap Set password to protect your Secret mode data with a password.

– or –

Tap Don’t use password.


How do I turn off Secret Mode in the Internet browser?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap Tabs > Turn off secret mode.


How do I access Internet Settings for the browser?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Internet.

3. Tap More options > Settings.

4. Tap an option and follow the prompts.


How do I send text (SMS) and multimedia (MMS) messages?

1. From a Home screen, swipe up to access Apps.

2. Tap Messages > New message.

You can choose recipients from Contacts or enter a phone number.

3. Tap Start.

4. To create an audio recording, touch and hold Audio.

– or –

Tap the Enter message field to enter a message.

To add an attachment, tap + Attach.

5. Review the message and tap Send.

Note: If you exit a message before you send it, the message is automatically saved as a draft.


How do I set up and send SOS messages?

Send a message with your location to designated contacts when you are in an emergency situation.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Send SOS messages, and then tap On/Off to enable this feature.

3. Tap Send messages to > Add and add recipients by creating new contacts or selecting from Contacts.

To include a picture from your front and rear camera, tap Attach pictures.

To include a five-second audio recording in your SOS message, tap Attach audio recording.

4. Press the Power key quickly three times to send an SOS message.


How do I view my messages?

1. From a Home screen, swipe up to access Apps.

2. Tap Messages, and then tap a message to view it.

To play an audio or video attachment, tap Play.

To scroll through the list of messages, swipe up or down.


How do I delete messages?

1. From a Home screen, swipe up to access Apps.

2. Tap Messages > More options > Edit.

3. Tap each message you want to delete.

4. Tap Delete, and confirm when prompted.


How do I search through my messages?

1. From a Home screen, swipe up to access Apps.

2. Tap Messages > Search.

3. Enter a word or phrase to search for, and then tap Search on the keyboard.


How do I configure settings for text and multimedia messages?

1. From a Home screen, swipe up to access Apps.

2. Tap Messages > More options > Settings.


How do I customize notifications for emergency alerts?

Emergency alerts notify you of imminent threats and other situations. There is no charge for receiving an Emergency alert message.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings.

3. Tap Emergency alerts > Settings to customize notifications for emergency alerts.

Note: Alerts issued by the President cannot be disabled.


How do I view and manage files stored on my device using My Files?

1. From a Home screen, swipe up to access Apps.

2. Tap My Files.

3. Tap a category to view the relevant files or folders.

4. Tap a file or folder to open it.


How are files organized in My Files?

Files stored in the device are organized into the following groups:

Recent files: View recently accessed files. This option appears if one or more files have been accessed recently.

Categories: View your files based on the file type.

Phone: View folders and files located on the device and optional memory card (not included).

Cloud: View files saved on your cloud accounts. Cloud drives vary depending on the services you sign in to.


What options are available in My Files?

Use My Files options to search, edit, clear file history, and more.

1. From a Home screen, swipe up to access Apps.

2. Tap My Files. The following options are available:

Search: Search for a file or folder.

More options:

Clear recent file history: Clear the Recent files category. This option only appears if files have been accessed recently.

Get more space: View storage information for your device.

Settings: View settings for the app.


What are the main interface elements of the Phone app?

The Phone app interface includes:

Search bar at the top.

Tabs for RECENTS, CONTACTS, PLACES.

Numeric keypad (1-9, *, 0, #).

Voicemail icon.

Call button.

Hide keyboard option.

More options icon.


How do I make a call from the Home screen?

1. From a Home screen, tap Phone.

2. Enter a number on the keypad and tap Call.

Tap Keypad if the keypad is not displayed.


How do I enable the Swipe to Call feature?

Swipe a contact or number to the right to make a call.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Swipe to call or send messages.

3. Tap On/Off to enable this feature.


How do I make a call from the Recents log?

1. From a Home screen, tap Phone.

2. Tap Recents to display a list of recent calls.

3. Tap a contact, and then tap Call.


How do I make a call from the Contacts app?

1. From a Home screen, swipe up to access Apps.

2. Tap Contacts.

3. Swipe your finger across a contact to the right to call the contact.


How do I enable and use Direct Calls?

Call the contact whose call log, message, or contact details are currently on the screen by bringing the device close to your ear.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Direct call, and tap On/Off to enable.


How do I answer an incoming call?

When a call is received, the phone rings and the caller’s phone number or name is displayed. If you are using an app, a pop-up screen is displayed for the incoming call.

On the incoming call screen, drag Answer to the right to answer the call.

– or –

On the incoming call pop-up screen, tap Answer to answer the call.


How do I decline an incoming call?

You can choose to decline an incoming call. If you are using an app, a pop-up screen is displayed for the incoming call.

On the incoming call screen, drag Decline to the left to reject the call and send it to your voicemail.

– or –

On the incoming pop-up screen, tap Decline to reject the call and send it to your voicemail.


How do I decline an incoming call with a text message response?

On the incoming call screen, drag Send message upward and select a message.

– or –

On the incoming call pop-up screen, tap Send message and select a message.


How do I end a call?

Tap End when you are ready to end your call.


How do I adjust the call volume during a call?

Press the Volume keys to increase or decrease the volume.

– or –

Tap Extra volume to quickly add more volume to the incoming audio.


How do I switch to a headset or speaker during a call?

Tap Speaker to hear the caller using the speaker.

– or –

Tap Bluetooth to hear the caller using a Bluetooth headset.


How do I multitask while on a call?

If you exit the call screen to use another app, your active call is indicated in the Status bar.

To return to the call screen: Drag the Status bar down to display the Notification panel, and then tap Call notification.

To end a call while multitasking: Drag the Status bar down to display the Notification panel, and then tap End call.


How do I view the Call Log?

1. From a Home screen, tap Phone.

2. Tap Recents. A list of recent calls is displayed. If the caller is in your Contacts list, the caller’s name is displayed.


How do I save a contact from a recent call?

1. From a Home screen, tap Phone.

2. Tap Recents.

3. Tap the call that contains the information that you want to save to your Contacts list.

4. Tap Details.

5. Tap Create contact.

– or –

If you want to replace the number for an existing contact, tap Update existing.


How do I delete call log entries?

1. From a Home screen, tap Phone.

2. Tap Recents.

3. Touch and hold the call you want to delete from the Call log.

4. Tap Delete.


How do I block a number?

By adding a caller to your Block list, future calls from this number are sent directly to your voicemail, and messages are not received.

1. From a Home screen, tap Phone.

2. Tap Recents.

3. Tap the caller you want to add to the Block list.

4. Tap Details > Block number, and confirm when prompted.

You can also modify your Block list in Settings:

From a Home screen, tap Phone > More options > Settings > Block numbers.


How do I set up Speed Dial?

1. From a Home screen, tap Phone.

Tap Keypad if the keypad is not displayed.

2. Tap More options > Speed dial. The Speed dial screen displays the reserved speed dial numbers.

3. Tap an unassigned number.

Tap Menu to select a different Speed dial number than the next one in sequence.

Number 1 is reserved for Voicemail.

4. Type in a name or number, or tap Add from Contacts to assign a contact to the number.

The selected contact is displayed in the Speed dial number box.


How do I make a call using Speed Dial?

1. From a Home screen, tap Phone.

Tap Keypad if the keypad is not displayed.

2. Touch and hold the Speed dial number.

If the Speed dial number is more than one digit long, enter the first digits, and then hold the last digit.


How do I remove an assigned Speed Dial number?

1. From a Home screen, tap Phone.

Tap Keypad if the keypad is not displayed.

2. Tap More options > Speed dial.

3. Tap Remove by the contact you want to remove from Speed dial.


How do I make an emergency call?

You can dial the emergency telephone number in your region regardless of the phone’s cellular service status. If your phone is not activated, you can only make an emergency call.

1. From a Home screen, tap Phone.

2. Enter the emergency telephone number (911 in North America) and tap Call.

3. Complete your call. During this type of call, you have access to most in-call features.


How do I make an emergency call from a locked screen?

The emergency telephone number can be dialed even if the phone is locked, allowing anyone to use your phone to call for help in an emergency. When accessed from a locked screen, only the emergency calling feature is accessible to the caller. The rest of the phone remains secured.

1. Drag Phone upward to open the call screen.

2. Tap Emergency call to display the Emergency dialer.

3. Enter the emergency telephone number (911 in North America) and tap Call.

4. Complete your call. During this type of call, you have access to most in-call features.


How do I access my voicemail?

1. From a Home screen, tap Phone.

2. Tap Voicemail.

– or –

From a Home screen, swipe up to access Apps, and then tap Cricket folder > Visual Voicemail.

3. Follow the voice prompts from the voicemail center.


How do I place a multi-party call (conference call)?

If your service plan supports this feature, you can make another call while a call is in progress.

1. From the active call, tap Add call to dial the second call.

2. Dial the new number and tap Call. When the call is answered:

Tap Swap to switch between the two calls.

Tap Merge to hear both callers at once (multi-conferencing).


How do I set up and use Wi-Fi Calling?

Make calls over Wi-Fi when you are connected to a Wi-Fi network. Contact your wireless service provider for details.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi Calling.

3. Tap On/Off to enable this feature.

4. Follow the prompts to set up and configure Wi-Fi Calling.


How do I access and modify Phone app settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Phone > More options > Settings.

3. Tap an option and follow the prompts.


How do I enable TTY mode?

A teletypewriter (TTY), is a telecommunications device that allows people who are deaf, hard of hearing, or who have speech or language disabilities to communicate by telephone.

1. From a Home screen, swipe up to access Apps.

2. Tap Phone > More options > Settings.

3. Tap More settings > TTY mode.

4. Tap TTY OFF, TTY FULL, TTY HCO, or TTY VCO.


How do I access the Samsung Gear app?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung Gear.


How do I access and set up Samsung Health?

To access Samsung Health:

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Health, and read and accept the terms and conditions.

3. Set up your health profile and goals.


What should I be cautious about when using Samsung Health?

The information gathered from this device, Samsung Health, or related software is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment or prevention of disease.

The accuracy of the information and data provided by this device and its related software, including heart rate readings, may be affected by factors such as environmental conditions, skin condition, specific activity performed while using/wearing the device, settings of the device, user configuration/user-provided information, placement of the sensor on the body, and other end-user interactions.


What precautions should I take before starting an exercise regimen with Samsung Health?

Although the Samsung Health application is a great companion to your exercise routine, it is always best to make sure you consult with your physician before beginning any exercise regimen. While moderate physical activity, such as brisk walking, is safe for most people, health experts suggest that you talk with your doctor before you start an exercise program, particularly if you have any of the following conditions:

Heart disease; asthma or lung disease; diabetes, or liver or kidney disease; arthritis.

Before beginning your exercise regimen check with your doctor if you have symptoms suggestive of heart, lung, or other serious disease, such as:

Pain or discomfort in your chest, neck, jaw, or arms during physical activity;

Dizziness or loss of consciousness;

Shortness of breath with mild exertion or at rest, or when lying down or going to bed;

Ankle swelling, especially at night;

A heart murmur or a rapid or pronounced heartbeat;

Muscle pain when walking upstairs or up a hill that goes away when you rest.

It is recommended that before engaging in an exercise routine, you consult with your doctor or medical practitioner. If you are unsure of your health status, have several health problems, or are pregnant, you should speak with your doctor before starting a new exercise program.


How do I create a note using Samsung Notes?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Notes.

3. Tap Create and type a note. Available options include:

Text: Use the keyboard to type text.

Pen: Use your finger to write text.

Brush: Create a drawing.

Attach: Insert an image or voice file into the note.

4. Tap Save when finished.


How do I edit notes in Samsung Notes?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Notes.

3. Tap a note to view it.

4. Tap Edit to make changes.

5. Tap Save.


How do I browse notes in Samsung Notes?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Notes.

Browse note entries by swiping up or down.

To search for a note, tap Search.


What options are available for managing notes in Samsung Notes?

You can edit, share, or manage notes.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Notes.

3. Tap More options for the following options:

Edit: Select notes to share, delete, or move.

Sort by: Change the way notes are organized.

List/Grid view: Switch between List view and Grid view.

Trash: View deleted notes.

Settings: View settings for the Samsung Notes app.


How do I set up Samsung Pay?

Note: For added security, your credit and debit card information is not stored on a cloud service. If you are using the Samsung Pay app on multiple devices, you must sign in to the app and add all payment cards on each device.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung Pay, and tap Start and follow the prompts.


How do I use Samsung Pay to make a payment?

Note: Make sure the NFC feature is enabled on your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung Pay.

3. Select a card to pay with and authorize payments by scanning your finger on the fingerprint sensor or entering your Samsung Pay PIN.

4. Hold your phone over the store’s card reader.

When your payment is complete, a receipt is sent to your registered email.


How do I set up and use Simple Pay with Samsung Pay?

Use Simply Pay to access Samsung Pay from the Lock Screen, Home screen, or Always On Display.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung Pay.

3. Tap More options > Settings > Use Favorite Cards.

4. Tap On/Off to enable Simple Pay on each screen.

To use Simple Pay:

1. From any screen, swipe up from the bottom of the screen.

Your payment card and Simple Pay are displayed.

2. Drag the card down to close Simple Pay.


How does Samsung Pay secure my information?

Samsung Pay is designed with the latest security technology and works on most recent Samsung Galaxy devices. Payments are authorized with your fingerprint or PIN, and each transaction uses a unique token each time, so your device only allows payments with your consent.

If your device is ever lost, you can use the Find My Mobile function to remotely wipe your data for even more protection.


How do I access the Samsung+ app?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung+.

3. Tap Get started, and sign in to your Samsung account.


How do I use the Plus Help feature in Samsung+?

The plus icon is at the bottom of every screen to provide you quick access to the help you need.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung+.

3. Tap + Plus for the following options:

Search: Enter keywords to find the information you need.

Community: View community boards where you can ask questions and give answers to other Samsung users.

Text chat: Chat with an automated support system by texting.

Call us: Start a phone call with customer service.

Video chat: Start a video call with customer service.


How do I use Quick Tabs in the Samsung+ app?

The app will open to your Home page. Swipe left and right across the tabs to view Help topics.

Get help: View quick links to call, video, and community support for your device.

Diagnostics: View storage, connection speed, and battery levels for your device.

Home: Register your Samsung devices and view customized cards.

Learn: View Articles about your device to help you get the most out of it.

Community: View community boards where you can ask questions and give answers to other Samsung users.


How do I set up Secure Folder?

Secure folder is a private encrypted space on the device that can store your private data, files, and apps.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Secure Folder.

3. Follow the prompts to create a secure lock for your folder.


How do I add apps to the Secure Folder?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Secure Folder.

3. Tap Add apps and tap the apps you want to add to the Secure folder.

4. Tap Add.

To remove apps from the Secure folder, tap Edit apps, select the apps, and tap Uninstall/Disable.


How do I add files to the Secure Folder?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Secure Folder.

3. Tap Add files and tap the location of your files.

4. Tap the file you want to add, and tap Done.

To remove files from the Secure folder, touch and hold the file, and tap More options > Move out of Secure Folder.


How do I customize the Secure Folder app image and name?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Secure Folder.

3. Tap More options > Customize icon.

To change the app name, tap under Enter app name and type a new name, and tap Apply.

To change the app icon, tap an icon, and tap Apply.


How do I customize Secure Folder settings?

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Secure Folder.

3. Tap More options > Settings and tap an option to customize.


How do I access the Smart Switch app?

Use Smart Switch to transfer contacts, photos, and other content from your old device.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Smart Switch.


How do I set up and use Samsung Connect?

Control your devices by monitoring them in one place. Check the status of your devices by looking at the dashboard.

Note: Non-Samsung connected device errors or defects are not covered by the Samsung warranty; contact the non-Samsung device manufacturer for support.

1. From a Home screen, swipe up to access Apps.

2. Tap Samsung folder > Samsung Connect, and sign in with your Samsung account.

3. Follow the prompts to begin using Samsung Connect.


How do I access the Deezer app?

1. From a Home screen, swipe up to access Apps.

2. Tap Cricket folder > Deezer.


How do I access the myCricket app?

1. From a Home screen, swipe up to access Apps.

2. Tap Cricket folder > myCricket.


How do I access the Cricket Visual Voicemail app?

1. From a Home screen, swipe up to access Apps.

2. Tap Cricket folder > Visual Voicemail.


How do I access the Facebook app?

From a Home screen, swipe up to access Apps, and then tap Facebook.


How do I access the NextRadio app?

1. From a Home screen, swipe up to access Apps.

2. Tap NextRadio.


How do I access device settings?

There are a couple of ways to access your device settings.

From a Home screen, swipe up to access Apps, and then tap Settings.

– or –

Drag down from the Status bar to display the Notification panel, and then tap Settings.


How do I search for a specific setting?

If you are not sure exactly where to find a certain setting, you can use the Search feature.

1. From a Home screen, swipe up to access Apps, and then tap Settings.

2. Tap Search.

3. Enter a word or words in the Search field. As you type, settings that match display on the screen.

4. Tap an entry to go to that setting.


How do I connect my device to a Wi-Fi network?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi, and then tap On/Off to turn on Wi-Fi.

When Wi-Fi is turned on, your device automatically scans for available networks and displays them.

3. Tap the network you want to connect to.

When you select an open network, you are automatically connected to the network. Otherwise, enter a password to connect.


How do I manually connect to a hidden Wi-Fi network?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi, and then tap On/Off to turn on Wi-Fi.

3. Tap + Add network at the bottom of the list.

4. Enter information about the Wi-Fi network:

Network name: Enter the network name.

Security: Select a security option and enter your password.

Show advanced options: Add advanced options, such as IP settings and Proxy settings.

5. Tap Connect.


How do I customize advanced Wi-Fi services and preferences?

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi, and then tap On/Off to turn on Wi-Fi.

Cricket Wi-Fi Manager: Enable to save high speed data when Wi-Fi is available.

3. Tap Advanced.

Switch to mobile data: Connect automatically to a mobile network connection when the Wi-Fi connection is unstable. When the Wi-Fi signal is strong, it will switch back to Wi-Fi connection.

Turn on Wi-Fi automatically: Enable Wi-Fi in frequently used locations.

Wi-Fi power saving mode: Reduce battery usage by analyzing Wi-Fi traffic patterns.

Network notification: Receive notifications when open networks in range are detected.

Manage networks: View your saved Wi-Fi networks.

Wi-Fi control history: View devices that have turned your Wi-Fi on or off.

Hotspot 2.0: Connect automatically to Wi-Fi access points that support Hotspot 2.0.

WPS push button: Connect to a Wi-Fi network by pressing the WPS button on a router.

WPS PIN entry: Connect to a Wi-Fi network by entering your WPS PIN.

Keep Wi-Fi on during sleep: Specify whether to disconnect from Wi-Fi when the device is asleep.

Install network certificates: Install authentication certificates.


How can I view my device’s MAC address?

View your device’s MAC address, which is required when connecting to some secured networks (not configurable).


How can I view my device’s IP address?

View your device’s IP address (not configurable).


How do I connect to Wi-Fi Direct?

Wi-Fi Direct uses Wi-Fi capability to share data between devices. A Wi-Fi network connection is not required.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi, and then tap On/Off to turn on Wi-Fi.

3. Tap Wi-Fi Direct.

• Your device scans for discoverable Wi-Fi Direct devices. To scan again, tap Scan.

4. Tap a device, and then follow the prompts to connect.


How do I share data with Wi-Fi Direct?

Share data with another device using Wi-Fi Direct.

1. From an app, tap Share.

– or –

Tap More options > Share.

2. Tap Wi-Fi Direct and follow the prompts.


How do I receive data with Wi-Fi Direct?

When another device attempts to send a file to your device using Wi-Fi Direct, your device begins downloading the file.

To open the file, drag down the Notification panel and tap File received.


How do I disconnect from a Wi-Fi Direct device?

Disconnect your device from a Wi-Fi Direct device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Wi-Fi > Wi-Fi Direct.

3. Tap a device to disconnect it.


How do I connect to a Bluetooth device?

Bluetooth allows you to pair your device to another Bluetooth-enabled device. Once a pairing is created, the devices continue to recognize their partnership and exchange information without having to re-enter a passcode.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Bluetooth, and then tap On/Off to turn on Bluetooth.

• Your device scans for discoverable Bluetooth devices. To scan again, tap Scan.

3. Tap a device, and follow the prompts to connect.


How do I rename a paired Bluetooth device?

Rename a paired device to make it easier to recognize.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Bluetooth, and then tap On/Off to turn off Bluetooth.

3. Tap Settings next to the previously paired device, and then tap Rename.

4. Enter a new name, and tap Rename.


How do I share data with Bluetooth?

Use Bluetooth to transfer information to a paired device.

1. From an app, tap Share.

– or –

Tap More options > Share.

2. Tap Bluetooth and follow the prompts.


How do I receive data with Bluetooth?

When another device attempts to send a file to your device using Bluetooth, you will see a request to accept the file.

1. Tap Accept.

2. To open the file, drag down the Notification panel and tap File received.


How do I unpair from a Bluetooth device?

When you unpair from a Bluetooth device, the two devices no longer recognize each other. To connect again, you have to pair the devices.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Bluetooth, and then tap On/Off to turn on Bluetooth.

3. Tap Settings next to the paired device, and then tap Unpair to delete the paired device.


How do I manage phone visibility for file transfers?

Allow other devices to find your mobile device and transfer files.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Phone visibility, and then tap On/Off.


How do I view my current mobile and Wi-Fi data usage?

View your current mobile and Wi-Fi data usage.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Data usage.


How do I enable Data Saver?

Prevent selected apps from sending or receiving data in the background.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Data usage > Data saver.

3. Tap On/Off to turn Data saver on.

• To allow some apps to have unrestricted data usage, tap Allow app while Data saver on, and tap On/Off next to each app to specify restrictions.


How do I monitor mobile data and what options are available?

Enable mobile data to access the Internet through your mobile network.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Data usage. The following options are available:

• Mobile data: Enable mobile data services.

• International data roaming: Enable mobile data services while roaming internationally.

• Mobile data usage: Monitor mobile data usage by app.

• Billing cycle and data warning: Set the day of the month to start the bill cycle for your device.


How do I monitor Wi-Fi data usage and set restrictions?

View your Wi-Fi data usage and set restrictions for Wi-Fi networks.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Data usage. The following options are available:

• Wi-Fi data usage: View data usage over Wi-Fi connections.

• Restrict networks: Select networks to prevent apps that are running in the background from using them.


How do I enable Airplane Mode?

Airplane mode disconnects your device from all networks and turns off connectivity features.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Airplane mode.

3. Tap On/Off to enable this feature.


How do I enable NFC and Payment?

NFC (Near Field Communication) allows data exchange when you touch your device with another compatible device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > NFC and payment.

3. Tap On/Off to enable this feature.


How do I enable Android Beam?

Share content to another NFC-capable device by touching the backs of the devices.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > NFC and payment, and then tap On/Off to enable NFC.

3. Tap Android Beam, and then tap On/Off to enable this feature.


How do I share data with Android Beam?

Use Android Beam to transfer information to another NFC-capable device.

1. From an app, tap Share.

– or –

Tap More options > Share.

2. Tap Android Beam and follow the prompts.


How do I use Tap and Pay for NFC payments?

Use an NFC payment application to make payments by touching your device to a compatible credit card reader.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > NFC and payment, and then tap On/Off to enable NFC.

3. Tap Tap and pay, and tap an app to set it as the default payment method.

• To specify when to use the default app, tap If open app supports Tap and pay.


How do I activate Mobile Hotspot?

Activate Mobile hotspot to allow other devices to use your device’s Internet connection.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering > Mobile hotspot.

3. Tap On/Off to turn on Mobile hotspot.

4. Activate Wi-Fi on the target device.

5. Scan for Wi-Fi hotspots and select your device’s Mobile hotspot.

6. Enter your device’s Mobile hotspot password on the target device.


How do I change the Mobile Hotspot password?

Change your Mobile Hotspot password.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering > Mobile hotspot.

3. Tap the password and enter a new password.

4. Tap Save.


How do I manage the Allowed Devices List for Mobile Hotspot?

Control which devices can connect to your Mobile hotspot.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering > Mobile hotspot.

3. Tap More options > Allowed devices, and then tap Add to enter the other device’s Device name and MAC address.

4. Tap Add to add the device.

• To restrict connections to your Allowed devices list, tap Allowed devices only.


How do I configure Mobile Hotspot settings?

Manage your Mobile hotspot security and connecting settings.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering > Mobile hotspot.

3. Tap More options > Configure mobile hotspot for the following settings:

• Network name: View and change the name of your Mobile hotspot.

• Hide my device: Prevent your Mobile hotspot from being discoverable by other devices.

• Security: Choose the security level for your Mobile hotspot.

• Password: If you choose a security level that uses a password, you can view or change it.


What are the advanced options for configuring Mobile Hotspot settings?

• Power saving mode: Reduce battery usage by analyzing Mobile hotspot traffic.

• Show advanced options: Configure additional Mobile hotspot settings, including channels and frequency.


How do I enable Wi-Fi Sharing?

Share your device’s Wi-Fi network with other devices, without having to enter the Wi-Fi password.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering > Mobile hotspot.

3. Tap Wi-Fi sharing to enable this feature.


How do I use USB tethering to share my device’s internet connection?

You can use tethering to share your device’s Internet connection with a computer.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile hotspot and tethering.

3. Connect the computer to the device using a USB cable, and then tap USB tethering.


How do I control my device’s access to mobile networks and data service?

Control your device’s access to networks and mobile data service.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Mobile networks

• Mobile data: Enable mobile data usage.

• International data roaming: Change voice, text and data roaming settings for international roaming.

• Disable 2G: Do not use 2G mobile data networks.

• Access Point Names: Choose or add APNs.

• Network operators: Choose available and preferred networks.


How do I turn on Location services and select a locating method?

Some apps may require one or more location services be turned on for full functionality.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Location.

3. Tap On/Off to turn on Location services.

4. Tap Locating method to select how your location is determined:

• High accuracy: Uses GPS, Wi-Fi, and mobile networks.

• Battery saving: Uses Wi-Fi and mobile networks (no GPS).

• Phone only: Uses GPS only.


How do I improve location accuracy using Wi-Fi and Bluetooth scanning?

Tap Improve accuracy to use other connections for determining your location:

• Wi-Fi scanning: Allow apps and services to scan for Wi-Fi networks automatically, even when Wi-Fi is turned off.

• Bluetooth scanning: Allow apps to scan for and connect to nearby devices automatically through Bluetooth, even when Bluetooth is turned off.


How do I view recent location requests from apps?

Apps that have requested your location are listed under Recent location requests.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Location.

3. Tap On/Off to turn on Location services.

4. Tap an entry under Recent location requests to view the app’s settings.


How do I manage Location services for apps like Google?

Location services store and use your device’s most recent location data. Google apps can use this data to improve your search results based on places that you have visited.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > Location.

3. Tap an entry under Location services to use as a location service.


How do I enable Nearby Device Scanning?

Scan for nearby devices to connect to and set them up easily. You receive a notification when there are available devices to connect to.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > Nearby device scanning.

3. Tap On/Off to enable the feature.


How do I connect my device to a printer on the same Wi-Fi network?

Connect your device to a printer on the same Wi-Fi network.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > Printing.

3. Tap Add service and follow the prompts to add a print service.

4. Tap the print service, and then tap More options > Add printer.


How do I use MirrorLink to mirror my device’s display on a car screen?

Mirror your device’s display on your car’s entertainment and information screen using a USB connection.

To use this feature, your car system must support MirrorLink.

1. Connect your device to your car’s system using the USB cable.

2. From a Home screen, swipe up to access Apps.

3. Tap Settings > Connections > More connection settings > MirrorLink.

4. Tap Connect to car via USB, and follow the prompts.


How do I set up a Virtual Private Network (VPN)?

Set up and manage your Virtual Private Networks (VPNs). You must set a secured screen lock before setting up a VPN.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > VPN.

3. Tap + Add VPN profile and follow the prompts to set up your VPN.


How do I manage a VPN connection (edit or delete)?

Use the VPN settings menu to edit or delete a VPN connection.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > VPN.

3. Tap Settings next to a VPN.

4. Edit the VPN and tap Save.

– or –

Tap Delete to delete the VPN.


How do I connect to or disconnect from an existing VPN?

Once you have set up a VPN connection, connecting to and disconnecting from a VPN is easy.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > VPN.

3. Tap a VPN, enter your log in information, and tap Connect.

• To disconnect, tap the VPN, and then tap Disconnect.


How do I connect to a network using an Ethernet connection?

Connect to a network using an Ethernet connection.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Connections > More connection settings > Ethernet, and follow the prompts.


How do I switch between sound modes (Sound, Vibrate, Mute)?

Switch between sound modes, while preserving the individual sound settings you have made.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Sound mode, and then choose a mode:

• Sound: Use the sounds, vibrations, and volume levels you have chosen in Sound settings for notifications and alerts.

• Vibrate: Use vibration only for notifications and alerts.

• Mute: Set your device to make no sounds.

– Temporary mute: Set a time limit for muting the device.


How do I use Easy Mute?

Mute sounds and videos by covering the screen or turning over the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Easy mute, and tap On/Off to enable.


How do I configure my device’s vibrations?

Configure your device’s vibrations.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration.

3. Tap options to customize:

• Vibrate while ringing: Set your device to vibrate in addition to ringing when you receive a call.

• Vibration intensity: Set vibration intensity levels for calls, notifications, and feedback by dragging the sliders.

• Vibration pattern: Choose from preset vibration patterns or create your own pattern.


How do I set the volume level for calls, notifications, and other audio?

Set the volume level for call ringtones, notifications, and other audio.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Volume, and drag the sliders.

Note: You can also use the Volume key to adjust the volume. Tap More to customize all volume options.


How do I set the Volume key to control media volume by default?

Set the default of the Volume key to control the media volume.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration.

3. Tap Use Volume keys for media to enable this feature.


How do I use the Media Volume Limiter?

Limit the maximum output of the device’s volume while using headphones or Bluetooth speakers (not included).

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Volume.

3. Tap More options > Media volume limiter.

4. Tap On/Off to enable this feature.

• To set the maximum output volume, drag the Custom volume limit slider.

• To require a PIN to make changes to the volume setting, tap Set volume limit PIN.


How do I choose or add a ringtone?

Choose from preset ringtones or add your own.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Ringtone.

3. Tap a ringtone to hear a preview and select it.

– or –

Tap Add to use an audio file as a ringtone.


How do I customize notification sounds?

Customize notification sounds for certain apps or choose a default for all notifications.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Notification sounds and tap an option to customize notifications.


How do I configure Do Not Disturb mode?

Set your device to mute all or some notifications and sounds during specific time periods.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Do not disturb and configure the following:

• Turn on now: Enable this option.

• Turn on as scheduled: Configure Days, Start time, and End time to set up a do not disturb schedule.

• Allow exceptions: Customize which notifications are allowed while your device is in Do not disturb mode.

• App rules: Manage rules set by apps.

• Hide visual notifications: Select options for preventing visual notifications for apps silenced by Do not disturb.


How do I set system sound options like touch sounds or screen lock sounds?

Set various other system sound options.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration, and tap to enable each option:

• Touch sounds: Play tones when you touch or tap the screen to make selections.

• Screen lock sounds: Play a sound when you unlock the screen.

• Charging sound: Play a sound when a charger is connected.

• Vibration feedback: Enable vibration when the navigation keys are tapped.


How do I set key-tap feedback options like dialing keypad tones?

Play tones when keys are tapped.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration, and then tap to enable each option:

• Dialing keypad tones: Play a tone when the dialing keypad is tapped.

• Keyboard sound: Play a sound when the Samsung keyboard is tapped.

• Keyboard vibration: Enable vibrations when the Samsung keyboard is tapped.


How do I customize audio experience with Sound Quality and Effects?

Choose from advanced sound options to customize your audio experience.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Sound quality and effects. The following options are available:

• Dolby Atmos: Transform your experience with audio that surrounds you.

• Equalizer: Choose an audio preset that is customized to different genres of music.

• Advanced/Basic: Manually adjust various sound qualities.

• UHQ upscaler: Enhance the sound resolution of music and videos for a clearer listening experience.

• Tube Amp Pro: Simulate the soft timbre of a tube amplifier.

• Concert hall: Simulate the reverb of a concert hall.

• Adapt Sound: Customize your sound settings.


How do I use Separate App Sound to play an app’s sound on a different audio device?

You can choose to have an app play sound on a speaker or headphones separate from the rest of the sounds on your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Sounds and vibration > Separate app sound.

3. Tap On/Off to enable Separate app sound, and then set the following options:

• App: Choose an app to play its sound on a separate audio device.

• Audio device: Choose the audio device that you want the app’s sound to be played on.


How do I manage notifications from apps and services?

Allow or block notifications from apps and services.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Notifications.

• To customize App icon badges, tap App icon badges.

• To enable notifications, tap All apps, or tap On/Off next to an app.

• To configure additional notification settings, tap Advanced.

• To customize individual notification settings, tap an app or service.


How do I enable Smart Alert?

Set the device to vibrate when you pick it up to notify you about missed calls and messages.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Smart alert, and tap On/Off to enable.


How do I customize when the screen turns off and other screen off settings?

Customize when the screen turns off.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display.

3. Tap an option to customize:

• Screen timeout: Turn the screen off after a set amount of time.

• Block accidental touches: You can prevent the screen from turning on while the device is in a dark place, such as a pocket or a bag.

• Screen saver: Display colors or images after the screen has turned off or while charging.


How do I adjust screen brightness?

Adjust the screen brightness to suit your surroundings or personal preference. You may also want to adjust screen brightness to conserve battery power.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display.

3. Customize options under Brightness:

• Drag the Brightness slider to set a custom brightness level.

• Tap Auto brightness to automatically adjust the screen brightness based on the lighting conditions.


How do I use the Blue Light Filter?

Use the Blue light filter at night to help you sleep better. You can set a schedule to automatically turn this feature on and off.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Blue light filter, and then choose one of the following options:

• Drag the Opacity slider to set the opacity of the filter.

• Tap Turn on now to enable this feature.

• Tap Turn on as scheduled to set a schedule for when Blue light filter should be enabled. You can choose Sunset to sunrise or Custom schedule.


How do I set the screen zoom level, font size, and style?

You can set the screen zoom level and the font size and style.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Font and screen zoom for the following options:

• Drag the Screen zoom slider to adjust the zoom level.

• Drag the Font size slider to adjust the size of text.

• Tap a font to select it, or tap + Download fonts to find new fonts from Galaxy Apps.

3. Tap Apply to set the screen zoom and font.


How do I customize screen mode and resolution?

Customize the screen mode and resolution to match your viewing preferences.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display.

3. Tap an option to customize:

• Screen mode: Choose Adaptive display or a specific type of screen mode based on what you are viewing.

• Screen resolution: You can change the screen resolution level. All apps will close when you change the resolution.


How do I choose which apps use the full screen aspect ratio?

Choose which apps you want to use in the full screen aspect ratio.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > Full screen apps and tap apps to enable this feature.


How do I enable the LED indicator?

Light up the LED indicator when charging, voice recording, or receiving notifications.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Display > LED indicator to enable the feature.


How do I enable Smart Stay?

Smart stay uses the front camera to detect your face so that the screen stays on while you are looking at it.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Smart stay, and tap On/Off to enable the feature.


How do I enable and use One-Handed Mode?

Change the screen layout to accommodate operating your device with one hand.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > One-handed mode.

3. Tap On/Off to enable the following:

• Gesture: Swipe up diagonally from either bottom corner to reduce the display size.

• Button: Tap Home three times in quick succession to reduce the display size.


How do I use the quick optimization feature?

The quick optimization feature improves device performance through the following actions:

• Identifying apps that use excessive battery power and clearing unneeded items from memory.

• Deleting unnecessary files and closing apps running in the background.

• Scanning for malware.

To use the quick optimization feature:

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance.

3. Tap Optimize now.


How do I view battery power usage and access battery options?

View how battery power is used for device activities.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Battery for options:

• Battery usage: View power usage by item.

• Power saving mode: Select a power mode to extend battery life.

• App power monitor: View power usage by app.

• Unmonitored apps: Select apps to exclude from being put to sleep by the App power monitor.

• Always sleeping apps: Select apps to put to sleep immediately when not being used.

• More options > Advanced settings: Configure advanced battery settings and notifications.


How do I optimize device performance features using Performance Mode?

Optimize your device’s performance features to best fit your usage.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Performance mode

• Optimized (recommended): Balance battery life and screen resolution for everyday use.

• Entertainment: Enjoy music and videos with ultra high quality sound and enhanced images.

• High performance: Experience the highest quality display settings.


How do I view device memory and usage, and increase available memory?

View the device memory and usage. Mount, unmount, or format an optional memory card (not included).

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Storage.

• To increase available memory, tap Clean now.


How is memory card information displayed in Storage settings?

Once an optional memory card (not included) has been installed in your device, the card memory is displayed in the Storage setting.


How do I mount a memory card if it was unmounted?

When you install an optional memory card, it is automatically mounted (connected to the device) and prepared for use. However, should you unmount the card without removing it from the device, you need to mount it before it can be accessed.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Storage.

3. Tap More options > Storage settings.

4. Under Portable storage, tap your SD card, and then tap Mount.


How do I safely remove a memory card?

Warning: To prevent damage to information stored on the memory card, unmount the card before removing it from the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Storage.

3. Tap More options > Storage settings.

4. Under Portable storage, tap your SD card, and then tap Unmount.

5. Remove your memory card from the device.


How do I format a memory card?

Warning: When formatting an SD card, you should back up your music and photo files that are stored on the card because formatting the SD card deletes all the stored data.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Storage.

3. Tap More options > Storage settings.

4. Under Portable storage, tap your SD card, tap Format, and then follow the prompts.


How do I check and free up available memory?

Check the amount of available memory. You can close background apps and reduce the amount of memory you are using to speed up your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Device maintenance > Memory.

• The used and available memory are shown.

3. To free up as much memory as possible, tap Clean now and follow the prompts.

• The selected apps and services in the list will be closed.


How do I change the device language?

You can add languages to your list and organize them according to preference. If an app does not support your default language, then it will move to the next supported language in your list.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input > Language.

3. Tap + Add language, and select a language from the list.

4. Touch and hold Move next to a language, and drag it to the top of the list to set it as the device language.

5. Tap Apply.


How do I select a default keyboard?

You can select a default keyboard for your device’s menus and keyboards. Additional keyboards can be downloaded from the Google Play store.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input.

3. Tap Default keyboard, and select a keyboard.


How do I use Google Voice Typing and configure its settings?

Speak rather than type your text entries using Google Voice typing.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input.

3. Tap On-screen keyboard > Google voice typing.

• Languages: Select languages for Google voice typing.

• “Ok Google” detection: Train Google Assistant to recognize your voice when you say “Ok Google”.

• Hands-free: Allow requests with the device locked.

• Speech output: Select options for spoken feedback.

• Offline speech recognition: Download and install speech recognition engines, allowing you to use voice input while not connected to the network.

• Block offensive words: Hide search results that contain offensive words.

• Bluetooth headset: Records audio through a Bluetooth headset, if available.


How do I manage on-screen keyboards (enable or disable)?

Enable or disable on-screen keyboards.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input.

3. Tap On-screen keyboard > Manage keyboards.

4. Tap each keyboard to enable or disable.


How do I customize options for a connected physical keyboard?

Customize options when you have a physical keyboard connected to your device (sold separately).

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input.

3. Tap Physical keyboard, and then choose an option:

• Show on-screen keyboard: Show the on-screen keyboard while a physical keyboard is also being used.

• Keyboard shortcuts: Show explanations of the keyboard shortcuts on the screen.


How do I enable the Show keyboard button on the navigation bar?

Show a button the navigation bar to quickly switch between keyboards.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General Management > Language and input.

3. Tap Show keyboard button to enable this feature.


How do I select an Autofill service?

Save time entering information using autofill services.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General Management > Language and input.

3. Tap Autofill service and select your preferred service.


How do I configure Text-to-Speech (TTS) options?

Configure your Text-to-Speech (TTS) options. TTS is used for various accessibility features, such as Voice Assistant.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input > Text-to-speech for options:

• Preferred engine: Choose either the Samsung or Google Text-to-speech engine. Tap Settings for options.

• Language: Select a default language.

• Speech rate: Set the speed at which the text is spoken.

• Pitch: Set the pitch of the speech.

• Play: Tap to play a short demonstration of speech synthesis.

• Reset: Reset the speech rate and pitch.


How do I configure pointer speed for an optional mouse or trackpad?

Configure pointer speed for an optional mouse or trackpad (not included).

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Language and input.

3. Under Pointer speed, drag the slider to the right to go faster or to the left to go slower.


How do I set the date and time on my device?

By default, your device receives date and time information from the wireless network. Outside of network coverage, you can set the date and time manually.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Date and time. The following options are available:

• Automatic date and time: Receive date and time updates from your wireless network. When Automatic date and time is disabled, the following options are available:

– Set date: Enter the current date.

– Set time: Enter the current time.

– Select time zone: Choose a new time zone.

• Use 24-hour format: Set the format for displaying time.


How do I enable sending diagnostic information?

This feature sends diagnostic information about your device when you are having technical problems.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Report diagnostic information.

3. Read and accept the consent information to enable this feature.


How do I reset my device settings to factory defaults without losing personal data?

You can reset your device to its factory default settings, which resets everything except the security, language, and account settings. Personal data is not affected.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Reset > Reset settings.

3. Tap Reset settings, and confirm when prompted.


How do I reset Wi-Fi, Mobile data, and Bluetooth settings?

You can reset Wi-Fi, Mobile data, and Bluetooth settings with Reset network settings.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings General Management > Reset > Reset network settings.

3. Tap Reset settings, and confirm when prompted.


What should I do before performing a Factory Data Reset?

If you reset your device to factory default settings with the Factory Reset Protection (FRP) feature activated, you must enter the user name and password for a registered Google Account to regain access to the device. You will not be able to access the device without the correct credentials.

Warning: If you reset your Google Account password, it can take 24 hours for the password reset to sync with all devices registered to the account.

Before resetting your device:

1. Verify that the information you want to keep has transferred to your storage area.

2. Log in to your Google Account and confirm your user name and password.


How do I perform a Factory Data Reset on my device?

To reset your device:

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Reset > Factory data reset.

3. Tap Reset and follow the prompts to perform the reset.

4. When the device restarts, follow the prompts to set up your device.


What precaution should I take regarding my Google Account before shipping my device for service or resetting it?

Caution: Before shipping your device back to Samsung or taking it to your nearest Samsung-authorized service center, you should remove your Google Account before resetting the device back to factory settings.


How is Factory Reset Protection (FRP) enabled?

Adding a Google Account to your device automatically activates the FRP security feature.


How do I disable Factory Reset Protection (FRP)?

To disable FRP, remove all Google Accounts from the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts > [Google account].

3. Tap Remove account.


How do I set up Auto Restart for my device?

Optimize your device by restarting it automatically at set times. Any unsaved data will be lost when the device restarts.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > General management > Reset > Auto restart.

3. Tap On/Off to activate Auto restart, and then set the following parameters:

• Time: Set the time of day to restart your device.

• Day: Select the day of the week to automatically restart your device.


How do I check for and install software updates?

Check for and install available software updates for your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Software update for the following options:

• Check for updates: Manually check for software updates.

• Continue update: Resume an update that was interrupted.


How do I set a secure screen lock (Pattern, PIN, or Password)?

The various Screen lock types offer high, medium, or no security. Choose from the following: Swipe, Pattern, PIN, Password, and None.

It is recommended that you secure your device using a secure screen lock (Pattern, PIN, or Password).

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Screen lock type and tap a secure screen lock (Pattern, PIN, or Password).

3. Tap On/Off to enable showing notifications on the lock screen. The following options are available:

• Hide content: Enable to hide the content of notifications.

• Notification icons only: Enable to hide notification details and show only the icon.

• Transparency: Adjust the transparency of notifications.

• Auto-reverse text color: Reverse the color of notification text automatically based on the background color.

4. Tap Done when finished.

5. Configure the following screen lock options:

• Smart Lock: Unlock your device automatically when trusted locations or other devices have been detected. A secure screen lock is required for this feature.

• Secure lock settings: Customize your secure lock settings. A secure screen lock is required for this feature.


What biometric lock types are available?

The following biometric lock types are available:

• Intelligent scan: Combine face and iris recognition to unlock your device.

• Face recognition: Use facial recognition to unlock your device.

• Iris scanner: Use iris recognition to unlock the screen.

• Fingerprint scanner: Use fingerprint recognition to unlock the screen.


How do I configure display settings for the Lock screen and Always On Display (AOD)?

Configure display settings for the Lock screen.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security for options:

• Clock and FaceWidgets: Customize the clock, FaceWidgets, and contact information that displays on the Lock screen and Always On Display screen.

• Notifications: Select which notifications to display on the Lock screen and Always On Display screen.

• App shortcuts: Select which apps to open from the Lock screen.


How do I configure app safety checks from Google Play Protect?

Configure app safety checks from Google Play.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Google Play Protect.

3. Tap options to customize security.


How do I set up and use Find My Mobile?

Protect your device from loss or theft allowing your device to be locked, tracked, and for your data to be deleted remotely. You must sign up for a Samsung account and enable Google location service to use Find My Mobile.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Find My Mobile.

3. Enter your Samsung account password or, if you are not logged in to your Samsung account, tap Add account and follow the prompts.


What options are available in Find My Mobile?

The following options are available in Find My Mobile after setup:

• Remote controls: Activate or deactivate Remote controls, which allows you to access your device remotely.

• Google location service: Activate or deactivate Google location service. This service must be on in order to find your device.

• Send last location: Allow your device to send its last location to the Find My Mobile server when the battery falls below a certain level.


How do I check for software security updates?

The Security update field shows the date of the last software security update.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Security update.

3. Follow the prompts to check for software updates.


How do I set up and use Samsung Pass?

Use Samsung Pass to access your favorite services with biometric data. You must sign in to your Samsung account to use Samsung Pass.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Samsung Pass.

3. Follow the prompts to sign in to your Samsung account and add your biometric data.


How do I set up and use Secure Folder?

Lock your private content and apps to enhance security. You must sign in to your Samsung account in order to use Secure Folder. You must also set a secure lock for your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Secure Folder and follow the prompts to secure content on your device.


How do I use the App Permission Monitor?

Get notified when permissions you select are being used by apps running in the background.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > App permission monitor.

3. Tap On/Off next to the apps you want to be notified about when they use certain permissions.


How do I set up Secure Startup?

Protect your device by requiring a numeric PIN, pattern, or password to be entered before it starts up. You must have a secured screen lock for this option to be available.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Secure startup and select an option.


How do I encrypt my SD card?

Protect your optional memory (not included) card by encrypting its data.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Encrypt SD card.

3. Tap Encrypt SD card and follow the prompts to encrypt all data on your memory card.


How do I require a password to reset my device to factory default settings?

Require a password to reset your device to factory default settings.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings > Set up/change password and enter a password.


How do I set up a SIM card lock?

Require your SIM card PIN to unlock and use your SIM card.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings > Set up SIM card lock and follow the prompts.

• Tap Lock SIM card to enable the feature.

• Tap Change SIM card PIN to create a new PIN.


How do I enable the ‘Make passwords visible’ feature?

Display password characters briefly as you type them.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings > Make passwords visible to enable the feature.


How do I manage Security update service options?

Automatically receive security updates.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings for the following Security update service options:

• Security policy updates: Automatically or manually check for security policy updates.

– Automatic updates can also be limited to only when your device is connected to a Wi-Fi network.

• Send security reports: Use Wi-Fi to send security reports to Samsung for threat analysis.


How do I manage device administrators and application installation privileges?

Manage your device administrators and application installation privileges.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings > Device admin apps.

3. Tap an option to enable it as a device administrator.


How do I manage security certificates in Credential Storage?

Manage your security certificates. You can disable or remove certificates.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings for the following options:

• Storage type: Select a storage location for credential contents.

• View security certificates: Display certificates in your device’s ROM and other certificates you have installed.

• User certificates: View user certificates.

• Install from device storage: Install a new certificate from storage.

• Clear credentials: Erase the credential contents from the device and reset the password.


How do I configure advanced security settings like Trust agents and Pin windows?

Use these options to configure advanced security settings.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Lock screen and security > Other security settings for the following advanced options:

• Trust agents: Perform selected actions when trusted devices are connected. This option is only displayed when a lock screen is enabled.

• Pin windows: Pin an app on your device screen, preventing access to other features of your device.


What are the options for Usage data access, Notification access, and Do not disturb permission in Advanced Security Settings?

• Usage data access: View the applications that can access your device’s usage history.

• Notification access: View the applications that can access notifications you receive on your device.

• Do not disturb permission: View which apps have permission to change the Do not disturb settings.


How do I set up and manage Samsung Cloud?

Keep your data safe by backing up and restoring your device. You can also sync your data from multiple devices.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Samsung Cloud.

• If a Samsung account has not been added, follow the prompts to add one.

3. Once a Samsung account is configured, you can view and manage items stored in the Samsung Cloud.


How do I add an email, social networking, or other account?

You can add and manage all your email, social networking, and picture and video sharing accounts.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts > + Add account.

3. Tap one of the account types.

4. Follow the prompts to enter your credentials and set up the account.


How do I configure settings for my accounts?

Each account has its own set of settings. In addition, you can configure common settings for all accounts of the same type.

Account settings and available features vary between account types and service providers. Contact your service provider for more information on your account’s settings.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts > [Account type].

3. Tap an account to configure that account’s sync settings.

4. Tap other available options for the account type.


How do I remove an account from my device?

You can remove accounts from your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Accounts > [Account type].

3. Tap the account and then tap Remove account.


How do I back up and restore data using my Samsung Account?

Configure your device to backup data to your personal accounts.

Enable backup of your information to your Samsung account.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Backup and restore for options:

• Back up data: Configure your Samsung account to back up your data.

• Restore data: Use your Samsung account to restore your backup data.


How do I back up and restore data using my Google Account?

Enable backup of your information to your Google account.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Cloud and accounts > Backup and restore for options:

• Back up my data: Enable back up of application data, Wi-Fi passwords, and other settings to Google servers.

• Backup account: Select a Google Account to be used as your backup account.

• Automatic restore: Enable automatic restoration of settings from Google servers. When enabled, backed-up settings are restored when you reinstall an application.


How do I configure my device’s Google settings?

Configure your device’s Google settings. Available options depend on your Google account.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Google, and select an option to customize.


What vision accessibility features are available and how do I access them?

You can turn on Accessibility features to assist with visual aspects of the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Accessibility > Vision, and then tap an option:

• Voice Assistant: Give spoken feedback to assist blind and low-vision users. Voice Assistant can collect all of the text you enter, except passwords, including personal data and credit card numbers. It may also log your user interface interactions with the device.

• Voice Assistant help: View help on using Voice Assistant.

• Dark screen: Keep the screen turned off at all times for privacy.

• Rapid key input: Release your finger to enter selection instead of double tapping.

• Voice Label: Write voice recordings to NFC tags to provide information about nearby objects.

• Font and screen zoom: Configure the screen zoom level and font size and style.

• High contrast fonts: Adjust the color and outline of fonts to increase the contrast with the background.

• High contrast keyboard: Adjust the size of the Samsung keyboard and change its colors to increase the contrast between the keys and the background.

• Show button shapes: Show buttons with shaded backgrounds to make them stand out.

• Magnifier window: Magnify content shown on the screen.


What are the Magnification, Large mouse/touchpad pointer, Negative colors, Color adjustment, and Color lens accessibility features for vision?

• Magnification: Use exaggerated gestures such as triple-tapping, double pinching, and dragging two fingers across the screen.

• Large mouse/touchpad pointer: Enable a large pointer for a connected mouse or touchpad.

• Negative colors: Reverse the display of colors from white text on a black background to black text on a white background.

• Color adjustment: Adjust the color of the screen if you are color blind or have difficulty reading the display because of the screen color.

• Color lens: Adjust the screen colors if you have difficulty reading the text.


What hearing accessibility features are available and how do I access them?

You can turn on Accessibility features to assist with audio aspects of the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Accessibility > Hearing, and tap an option:

• Sound detectors: Receive alerts when the device detects a baby crying or a doorbell.

• Flash notification: Set the camera light or screen to blink whenever you receive a notification.

• Mute all sounds: Turn off all notifications and audio for privacy.

• Hearing aids: Improve the sound quality for use with hearing aids.

• Samsung subtitles (CC): Use Samsung subtitles with multimedia files when available.


What are the Google subtitles (CC), Left/right sound balance, and Mono audio accessibility features for hearing?

• Google subtitles (CC): Use Google subtitles with multimedia files when available.

• Left/right sound balance: Use the slider to set the left and right balance when using a stereo device.

• Mono audio: Switch audio from stereo to mono for use with one earphone.


What dexterity and interaction accessibility features are available and how do I access them?

You can turn on Accessibility features to assist with dexterity and interaction aspects of the device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Accessibility > Dexterity and interaction, and tap an option:

• Universal switch: Control your device with your customized switches.

• Assistant menu: Improve the device accessibility for users with reduced dexterity.

• Easy screen turn on: Turn on the screen without having to press any buttons.

• Touch and hold delay: Select a time interval for this action.


What are the Click after pointer stops and Interaction control accessibility features for dexterity and interaction?

• Click after pointer stops: Automatically click on an item after the pointer stops over it.

• Interaction control: Customize interactable or non-interactable areas, hardkeys, and the keyboard.


What additional accessibility settings are available?

Customize additional accessibility features for your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Accessibility, and tap an option:

• Text-to-speech: Set your preferred TTS engine and options.

• Direction lock: Unlock the screen by swiping in a series of directions.

• Direct access: Open your accessibility settings by pressing the Volume up key and the Power key together.

• Accessibility shortcut: Quickly enable accessibility features using the Volume keys.


What are the Notification reminder, Answering and ending calls, Single tap mode, and Accessibility settings backup features in More Accessibility Settings?

• Notification reminder: Beep at set intervals to remind you of any unread notifications.

• Answering and ending calls: Select shortcuts for answering and ending calls.

• Single tap mode: Dismiss or snooze alarms, calendar events, and timer alerts, and answer or reject incoming calls with a single tap.

• Accessibility settings backup: Import and export your accessibility settings, or share them with other devices.


How do I access and manage additional accessibility apps from the Google Play store?

Additional accessibility apps may be downloaded from the Google Play store.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Accessibility.

3. Other installed accessibility services may be listed and configured under Services.


How do I view the user manual on my device?

View the user manual on your device.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Help.


How do I customize the Device Assistance App?

Device assistance apps help you by gathering information from the screen currently shown.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Device assistance app.

3. Tap an option to customize:

• Device assistance app: Select your default assistance app.

• Analyze on-screen text: Analyze text shown on the screen to provide related content.

• Analyze on-screen images: Take and analyze images of the screen.


How do I use Dual Messenger for separate accounts on the same app?

Use two separate accounts for the same app.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > Advanced features > Dual messenger.

3. Tap On/Off next to supported apps to enable the feature for each app.

• To select which contacts have access to the secondary messenger app, tap Select separate contacts for your second app.


How do I view information about my device?

View information about your device, including current status, legal information, hardware and software versions, and more.

1. From a Home screen, swipe up to access Apps.

2. Tap Settings > About phone, and then view your phone number, model number, serial number, and IMEI information.

3. Tap additional items to view more information about your device.


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