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What do the symbols and conventions in the user’s guide for the BROTHER DCP-L2627DWE mean?
The following symbols and conventions are used throughout the user’s guide for your BROTHER DCP-L2627DWE:
| WARNING | Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. |
| CAUTION | Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries. |
| IMPORTANT | Indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality. |
| NOTE | Specifies the operating environment, conditions for installation, or special conditions of use. |
| Tips icon | Indicates helpful hints and supplementary information. |
| Electrical Hazard icon | Alerts you to possible electrical shock. |
| Fire Hazard icon | Alerts you to the possibility of a fire. |
| Hot Surface icon | Warns you not to touch hot machine parts. |
| Prohibition icon | Indicates actions you must not perform. |
| Bold | Identifies buttons on the machine’s control panel or computer screen. |
| Italics | Emphasises an important point or refers you to a related topic. |
| Courier New | Identifies messages shown on the machine’s LCD. |
What should I check before using my BROTHER DCP-L2627DWE for printing or scanning?
Before attempting any printing or scanning operation on your BROTHER DCP-L2627DWE, confirm the following:
• Make sure you have installed the correct software and drivers for your machine.
• For USB or network cable users: Make sure the interface cable is physically secure.
Firewall (Windows):
If your computer is protected by a firewall and you are unable to network print or network scan, you may need to configure the firewall settings. If you are using the Windows Firewall and you installed the drivers using the steps in the installer, the necessary firewall settings have been already set. If you are using any other personal firewall software, see the User’s Guide for your software or contact the software manufacturer.
What are the functions of the buttons on the control panel of my BROTHER DCP-L2627DWE?
The control panel of your BROTHER DCP-L2627DWE includes the following buttons and displays:
1. Liquid Crystal Display (LCD):
Displays messages to help you set up and use the machine. In Ready or Copy Mode, it shows settings like Type of copy, Number of copies, Quality, Contrast, and Copy ratio.
2. Menu Buttons:
• Menu: Press to access the menu for programming your machine’s settings.
• Clear: Press to delete entered data or cancel the current setting.
• OK: Press to store your machine’s settings.
• ▲ or ▼: Press to scroll up or down through menus and options.
3. Function Buttons:
• Copy/Scan Options: Press to access temporary settings for scanning or copying.
• Wi-Fi (for wireless models): Press and hold to launch the wireless installer on your computer. The light indicates the wireless connection status (on, blinking, or off).
• Scan: Press to switch the machine to Scan Mode.
• 2 in 1 (ID) Copy: Press to copy both sides of an identification card onto a single page.
• 2-sided (for certain models only): Press to copy on both sides of a sheet of paper.
4. Stop/Exit: Press to stop an operation or exit from a menu.
5. Start: Press to start copying or scanning documents.
6. Power On/Off: Press to turn the machine on. Press and hold to turn the machine off. The LCD displays [Shutting Down] before turning off.
How do I enter text on my BROTHER DCP-L2627DWE?
When text entry is required on your BROTHER DCP-L2627DWE, follow these steps:
• Hold down or repeatedly press ▲ or ▼ to select a character from the list: 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ(space)!”#$%&'()*+,-./:;<=>?@[\]^_‘{|}~
• Press OK when the character or symbol you want is displayed, and then enter the next character.
• Press Clear to delete characters entered incorrectly.
How do I load paper into the paper tray of my BROTHER DCP-L2627DWE?
To load paper into the paper tray of your BROTHER DCP-L2627DWE, follow these steps:
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper size you are loading. Press the green release levers to slide the guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
5. Make sure the paper is below the maximum paper mark (▼▼▼). Overfilling the paper tray will cause paper jams.
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
Note: When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings on the machine or on your computer.
How do I change the paper size and paper type settings on my BROTHER DCP-L2627DWE?
When you change the size and type of paper you load in the tray, you must also change the settings on the LCD of your BROTHER DCP-L2627DWE. Follow these steps:
1. Press Menu.
2. Press ▲ or ▼ to display the [General Setup] option, and then press OK.
3. Press ▲ or ▼ to display the [Tray Setting] option, and then press OK.
4. Press ▲ or ▼ to display the [Paper Type] option, and then press OK.
5. Press ▲ or ▼ to display the [Thin Paper], [Plain Paper], [Thick Paper], or [Recycled Paper] option, and then press OK.
6. Press ▲ or ▼ to display the [Paper Size] option, and then press OK.
7. Press ▲ or ▼ to display the option you want, and then press OK.
8. Press Stop/Exit.
How do I perform a 1-sided copy on my BROTHER DCP-L2627DWE?
To make a single-sided copy on your BROTHER DCP-L2627DWE, follow these steps:
1. Make sure you have loaded the correct size paper in the paper tray.
2. Place the document face down on the scanner glass. For important or fragile documents, always use the scanner glass.
3. For DCP models, press ▲ or ▼ to enter the number of copies you want.
The LCD displays copy settings like Sort, Copies, Quality, Contrast, and Copy Ratio.
4. Press Start.
How do I troubleshoot printing problems with my BROTHER DCP-L2627DWE?
| Difficulties | Suggestions |
|---|---|
| No printout |
• Check that the machine is not in Power Off mode. If it is, press the power button and send the print data again. • Check that the correct printer driver has been installed and selected. • Check if the Status Monitor or the machine’s control panel displays an error. • Check that the machine is online: Windows: 1. Launch Run by holding the Windows key and pressing R. 2. Type “control printers” and click OK. 3. Right-click your model’s icon and click See what’s printing. 4. In the Printer menu, make sure Use Printer Offline is not selected. Mac: Click the System Preferences or System Settings menu, and select Printers & Scanners. If the machine is offline, delete it and add it again. |
| The machine is not printing or has stopped printing. | Cancel the print job and clear it from the machine’s memory. The printout may be incomplete. Send the print data again. |
| Headers or footers appear on the screen but not in the printout. | There is an unprintable area on the top and bottom of the page. Adjust the top and bottom margins in your document to allow for this. |
| The machine prints unexpectedly or prints garbled text. |
• Cancel the print job and clear it from the machine’s memory. Send the print data again. • Check the settings in your application to make sure they are set up to work with your machine. |
| The machine prints the first few pages correctly, then some pages have missing text. |
• Confirm that the Brother printer driver is selected in your application’s Print window. • Check the settings in your application. • Your machine may not be receiving all data from the computer. Ensure the interface cable is connected correctly. |
| Cannot print on 1-sided or 2-sided. |
Change the 2-sided option in the printer driver (Windows). • For a temporary change, select None or 2-sided in the printer driver from your application. • For a permanent change, modify the default printer driver settings. |
| The machine does not print on both sides of the paper even though the setting is 2-sided. | Check the paper size setting in the printer driver. You must select A4 paper. Supported paper weight for automatic 2-sided printing is 60 to 105g/m². |
| Print speed is too slow. |
• Reduce the resolution in the printer driver. • If you have enabled Quiet Mode, disable it in the printer driver or the machine’s menu. • When printing continuously, the printing speed may be automatically reduced to lower the temperature inside the machine. |
| The machine does not feed paper. |
• If paper is in the tray, ensure it is straight. If curled, straighten it. Try removing the stack, turning it over, and placing it back in the tray. • Fan the stack of paper well before loading. • Reduce the amount of paper in the tray. • For models with a Manual Feed Slot, ensure Manual is not selected for Paper Source in the printer driver. • Clean the paper pick-up rollers. |
| Print position is misaligned with the preprinted objects. | Adjust the print position using the Print Position setting for each paper tray. |
How can I improve the print quality of my BROTHER DCP-L2627DWE?
If you have a print quality problem with your BROTHER DCP-L2627DWE, print a test page first. If the test page also has a quality problem, use the following table to find a solution:
| Examples of poor print quality | Recommendation |
|---|---|
| Faint | • If the machine displays the Replace Toner status, install a new toner cartridge. • Check the machine’s environment. Conditions such as high humidity and high temperatures can cause this fault. • If the page is too light, Toner Save mode may be on. Turn it off in the machine’s menu or printer driver. • Clean the drum unit and the corona wire. • Replace the toner cartridge or the drum unit if needed. |
| Grey background | • Check the machine’s environment. High temperatures and high humidity can increase background shading. • Clean the drum unit. • Replace the toner cartridge or the drum unit. |
| Ghosting images | • Check the machine’s environment. Low humidity and low temperatures may cause this issue. • Select the appropriate media type in the printer driver. • Clean the drum unit. • Replace the drum unit or toner cartridge. • The fuser unit may be contaminated. Contact Brother customer service. |
| Toner specks | • Ensure the media type setting in the driver matches the paper you are using. • Clean the drum unit. • The toner cartridge or drum unit may be damaged; replace if necessary. • The fuser unit may be contaminated. Contact Brother customer service. |
| Hollow print | • Select Thick Paper mode in the printer driver or use thinner paper. • Select the appropriate media type on your machine. • High humidity may cause hollow print. • The drum unit may be damaged; replace if necessary. |
| All black | • Clean the corona wire inside the drum unit. • The drum unit may be damaged; replace if necessary. |
| White lines across the page | • Select the appropriate media type in the printer driver and on the machine. • The problem may resolve itself. Print several blank pages. • Clean the drum unit. • The drum unit may be damaged; replace if necessary. |
| Lines across the page | • Clean the drum unit. • The drum unit may be damaged; replace if necessary. |
| White spots on black text at 94 mm intervals | • Make 10-15 copies of a blank, white sheet of paper. • If the problem persists, the drum unit may have foreign material (like glue from a label) stuck on it. Clean the drum unit. • The drum unit may be damaged; replace if necessary. |
| Image skewed | • Make sure the paper is loaded correctly in the paper tray and the guides are set correctly. • The paper tray may be too full. • Check the paper type and quality. |
| Curled or wavy image | • Check the paper type and quality. High temperatures and humidity can cause paper to curl. • Turn over the stack of paper in the paper tray, or rotate the paper 180°. • Open the back cover (face up output tray) to let the paper exit there. |
How do I resolve paper jams on my BROTHER DCP-L2627DWE?
To prevent paper jams, always remove the remaining paper from the tray, fan the stack, and straighten it before adding new paper.
Paper is Jammed in the Paper Tray:
1. Pull the paper tray completely out of the machine.
2. Slowly pull out the jammed paper. Pulling it downwards may help.
3. Fan the paper stack, adjust the guides, and load the paper back into the tray.
4. Ensure the paper is below the maximum paper mark (▼▼▼).
5. Put the paper tray firmly back into the machine.
Paper is Jammed in the Output Paper Tray:
1. Use both hands to open the scanner.
2. Remove the jammed paper.
3. Push the scanner down with both hands to close it.
Paper is Jammed in the Back of the Machine:
1. Leave the machine on for 10 minutes to cool down.
2. Open the back cover.
3. Pull the blue tabs on the left and right sides towards you to release the fuser cover.
WARNING: The machine’s internal parts will be extremely hot. Wait for the machine to cool down before touching them.
4. Use both hands to gently pull the jammed paper out of the machine.
5. Close the fuser cover.
6. Close the back cover until it locks in the closed position.
Paper is Jammed inside the Machine:
1. Leave the machine on for 10 minutes to cool down.
2. Open the front cover.
3. Remove the toner cartridge and drum unit assembly.
WARNING: The machine’s internal parts will be extremely hot. Wait for the machine to cool down before touching them.
4. Pull out the jammed paper slowly.
5. Install the toner cartridge and drum unit assembly back into the machine.
6. Close the front cover.
How do I replace the toner cartridge in my BROTHER DCP-L2627DWE?
Follow these steps to replace the toner cartridge on your BROTHER DCP-L2627DWE:
1. Make sure the machine is turned on and open the front cover.
2. Remove the toner cartridge and drum unit assembly from the machine.
3. Push down the green lock lever and take the old toner cartridge out of the drum unit.
4. Unpack the new toner cartridge and remove its protective cover.
5. Hold the new toner cartridge by the handle and shake it from left to right several times. Then push it firmly into the drum unit until it locks into place.
6. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and back several times.
7. Be sure to return the green tab to the Home position (▲). The arrow on the tab must be aligned with the arrow on the drum unit.
8. Reinsert the toner cartridge and drum unit assembly back into the machine.
9. Close the front cover of the machine. Do not turn the machine off or open the cover again until the display returns to Ready Mode.
IMPORTANT: To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations in the PDF.
How do I replace the drum unit and reset the drum counter on my BROTHER DCP-L2627DWE?
Replacing the Drum Unit:
1. Make sure the machine is turned on and open the front cover.
2. Remove the toner cartridge and drum unit assembly.
3. Push down the green lock lever and take the toner cartridge out of the old drum unit.
4. Unpack the new drum unit.
5. Push the toner cartridge firmly into the new drum unit until it locks into place.
6. Reinsert the toner cartridge and new drum unit assembly back into the machine.
7. Close the front cover.
Resetting the Drum Counter:
After installing the new drum unit, you must reset the drum counter. DO NOT reset the counter unless you are replacing the drum unit.
1. Make sure the machine is turned on and the cover is closed.
2. Press OK and ▲ at the same time.
3. Press OK to select [Drum].
4. Press ▲ to reset the drum counter.
How do I clean my BROTHER DCP-L2627DWE?
Clean the outside and inside of the machine regularly with a dry, lint-free cloth. WARNING: DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the product.
Cleaning the Scanner:
1. Turn the machine off.
2. Lift the document cover. Clean the white plastic surface and scanner glass underneath it with a soft lint-free cloth moistened with water.
3. If your model has an ADF, clean the white bar and the scanner glass strip underneath it with a soft lint-free cloth moistened with water.
4. Close the document cover.
5. Turn the machine on.
Cleaning the Corona Wire:
1. Open the front cover.
2. Remove the toner cartridge and drum unit assembly.
3. Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and back to left several times.
4. Return the tab to the Home position (▲).
5. Reinsert the assembly and close the front cover.
Cleaning the Paper Pick-up Rollers:
1. Turn the machine off.
2. Pull the paper tray completely out.
3. Tightly wring out a lint-free cloth soaked in lukewarm water and wipe the separator pad on the paper tray to remove dust.
4. Wipe the two pick-up rollers inside the machine to remove dust.
5. Put the paper tray firmly back in the machine.
6. Turn the machine on.
How do I check the remaining life of supplies like the toner and drum on my BROTHER DCP-L2627DWE?
To check the remaining life of the supplies for your BROTHER DCP-L2627DWE, follow these steps on the control panel:
1. Press Menu.
2. Press ▲ or ▼ to display the [Machine Info.] option, and then press OK.
3. Press ▲ or ▼ to display the [Parts Life] option, and then press OK.
4. Press ▲ or ▼ to select the [Toner] or [Drum] option, and then press OK.
The LCD displays the approximate remaining toner or drum life.
5. Press Stop/Exit.
What are the specifications of the BROTHER DCP-L2627DWE printer?
Here are the general specifications for the BROTHER DCP-L2627DWE:
General Specifications
| Printer Type | Laser |
| Print Method | Electrophotographic Laser Printer |
| Memory Capacity | 128 MB |
| Liquid Crystal Display (LCD) | 16 characters x 2 lines |
| Power Source | 220 V to 240 V AC 50/60 Hz |
| Power Consumption (Peak) | Approximately 920 W |
| Dimensions (W x D x H) | 410 mm x 399 mm x 272 mm |
| Weight (with supplies) | 10.1 kg |
| Noise Level (Printing) | Sound Pressure: LpAm = 49 dB (A) |
| Temperature (Operating) | From 10°C to 32.5°C |
Document Size Specification
| Scanner Glass Width | Maximum 215.9 mm |
| Scanner Glass Length | Maximum 300 mm |
Print Media Specifications
| Paper Input (Standard Tray) | Paper Type: Plain Paper, Thin Paper, Recycled Paper, Thick Paper Paper Size: A4, Letter, B5, A5, A6, Executive, etc. Paper Weight: 60 to 163 g/m² Capacity: Up to 250 sheets of 80 g/m² Plain Paper |
| Paper Input (Manual Feed Slot) | Paper Type: Plain, Thin, Thick, Thicker, Recycled, Bond, Label, Envelope Paper Weight: 60 to 230 g/m² Capacity: One sheet at a time |
| 2-sided Printing | Paper Type: Plain Paper, Thin Paper, Recycled Paper Paper Size: A4 Paper Weight: 60 to 105 g/m² |
Copy Specification
| Copy Width | Maximum 210 mm |
| Stack Copy | Up to 99 pages |
| Resolution | Maximum 600 x 600 dpi |
| First Copy Out Time | Less than 10 seconds at 23°C (From Ready Mode and standard tray) |
Scanner Specifications
| Colour / Black | Yes / Yes |
| TWAIN/WIA Compliant | Yes (Windows 10 / Windows 11) |
| AirPrint Compliant | Yes (macOS v11, v12, v13) |
| Colour Depth | 30 bit Processing (Input) / 24 bit Processing (Output) |
| Resolution | Up to 19200 x 19200 dpi (interpolated); Up to 1200 x 1200 dpi (from Scanner Glass) |
| Scanning Width | Maximum 210 mm |
Printer Specifications
| Automatic 2-sided Print | Yes |
| Resolution | Up to 1200 x 1200 dpi |
| Print Speed (1-sided) | Up to 32 pages/minute (A4 size) |
| First Print Time | Less than 8.5 seconds at 23°C (From Ready Mode and standard tray) |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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