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What are the safety recommendations for cleaning the ASUS D501SERES?
Disconnect the AC power and peripherals before cleaning. Wipe the ASUS D501SERES using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
What surfaces should I avoid placing my ASUS D501SERES on?
DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
What environment constraints should I follow when operating my ASUS D501SERES?
DO NOT expose to dirty or dusty environments.
DO NOT operate during a gas leak.
DO NOT place or drop objects on top and do not shove any foreign objects into the ASUS D501SERES.
DO NOT expose to strong magnetic or electrical fields.
DO NOT expose to or use near liquids, rain, or moisture.
DO NOT use the modem during electrical storms.
Use this product in environments with ambient temperatures between 5°C (41°F) and 35°C (95°F).
DO NOT cover the vents on the ASUS D501SERES to prevent the system from getting overheated.
DO NOT use damaged power cords, accessories, or other peripherals.
How can I prevent electrical shock hazards when relocating my ASUS D501SERES?
To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
What precautions should I take regarding the power supply voltage for my ASUS D501SERES?
Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
What is the warning regarding hazardous moving parts in the ASUS D501SERES?
Hazardous moving parts. The ASUS D501SERES should be completely shutdown before servicing product. Replacing fan components should only be attempted by qualified service personnel.
Keep fingers and other body parts away from any moving parts.
What is the caution regarding internal access to the ASUS D501SERES?
DO NOT loosen the thumb screws to access the internal area of your device. If service or repair is required, return your device to an authorized service center.
What warning applies to hot internal parts of the ASUS D501SERES?
Hot Internal replaceable parts and iron parts may cause burns.
What safety information should I know about the coin/button cell battery in the ASUS D501SERES?
Do not ingest battery, Chemical Burn Hazard. This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
What is the significance of the DANGER/WARNING symbol in the ASUS D501SERES User Guide?
DANGER/WARNING: Information to prevent injury to yourself when trying to complete a task.
What is the significance of the CAUTION symbol in the ASUS D501SERES User Guide?
CAUTION: Information to prevent damage to the components when trying to complete a task.
What is the significance of the IMPORTANT symbol in the ASUS D501SERES User Guide?
IMPORTANT: Instructions that you MUST follow to complete a task.
What is the significance of the NOTE symbol in the ASUS D501SERES User Guide?
NOTE: Tips and additional information to help you complete a task.
Is the ASUS D501SERES a tool-less design, and how is disassembly performed?
The ASUS D501SERES is tool-less design. You can disassemble the chassis by removing knurled thumb screws by hand, and replace hard disc drive and optical disc drive easily.
What are the package contents of the ASUS D501SERES?
The package contents include:
ASUS Desktop PC
Keyboard x1 (Optional)
Mouse x1 (Optional)
Power cord x1
Support DVD x1 (Optional)
Recovery DVD x1 (Optional)
ASUS mouse pad x 1 (Optional)
Installation Guide x1
Warranty card x1
Does the ASUS D501SERES support the Windows 7 operating system?
The ASUS D501SERES does not support Windows 7 operating system.
What precaution should be taken when handling the ASUS D501SERES?
Be careful when handling the desktop PC to prevent the risk of injury.
Can the ASUS D501SERES be used for cryptocurrency mining?
Do not use this Desktop PC for cryptocurrency mining (consuming a vast amount of electricity and time to gain convertible virtual currency) and/or related activities.
What are the components of the front panel on the ASUS D501SERES?
1. HDD indicator: The LED lights up or blinks to indicate the status of the HDD.
2. Power button: Press this button to turn on your computer.
3. Headphone port: This port connects to a headphone.
4. Audio combo jack: This port connects to a headphone or speaker. You can also connect your headset or an external microphone.
5. USB 2.0 ports: These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others.
6. USB 3.2 Gen 2 ports: The Universal Serial Bus 3.2 Gen 2 (USB 3.2 Gen 2) ports connect to USB 3.2 Gen 2 devices such as a mouse, printer, scanner, camera, PDA, and others.
7. SD card reader (optional): Insert an SD card into the slot.
8. Optical disk drive eject button: Press this button to eject the optical disk drive tray.
9. 5.25-inch optical disk drive bay (optional): There is an optical disk drive in this bay.
What are the components of the rear panel on the ASUS D501SERES?
1. VGA port: This port is for VGA-compatible devices such as a VGA monitor.
2. HDMI™ port: This port is for a High-Definition Multimedia Interface (HDMI™) connector, and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content.
3. Flex I/O port (optional): This is an HDMI 2.1 TMDS port, DP 1.4 port, or VGA port.
4. USB 3.2 Gen 1 ports: The Universal Serial Bus 3.2 Gen 1 (USB 3.2 Gen 1) ports connect to USB 3.2 Gen 1 devices such as a mouse, printer, scanner, camera, PDA, and others.
5. USB 2.0 ports: These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others. When USB Wake is enabled in the BIOS, the system will turn on or wake from hibernation when a USB mouse or keyboard connected to this port is used. (This option is disabled by default.)
6. Microphone port (pink): This port connects to a microphone.
7. Line Out port (lime): This port connects to a headphone or speaker. In a 4, 5.1, or 7.1-channel configuration, the function of this port becomes Front Speaker Out.
8. Line In port (light blue): This port connects to a tape, CD, DVD player, or other audio sources.
9. Power connector: Plug the power cord to this connector.
10. Air vents: These vents allow air ventilation. Do NOT block the air vents on the chassis. Always provide proper ventilation for your computer.
11. Expansion slot brackets: Remove the expansion slot bracket when installing an expansion card.
12. Serial port (optional): This 9-pin COM port is for pointing devices or other serial devices.
13. LAN (RJ-45) port: This port allows Gigabit connection to a Local Area Network (LAN) through a network hub.
What are the audio configuration settings for the rear audio ports on the ASUS D501SERES for 2, 4, 5.1, or 7.1-channel configurations?
| Port | Headset 2-channel | 4-channel | 5.1-channel | 7.1-channel |
|---|---|---|---|---|
| Light Blue (Rear panel) | Line In | Rear Speaker Out | Rear Speaker Out | Rear Speaker Out |
| Lime (Rear panel) | Line Out | Front Speaker Out | Front Speaker Out | Front Speaker Out |
| Pink (Rear panel) | Mic In | Mic In | Bass/Center | Bass/Center |
| Lime (Front panel) | – | – | – | Side Speaker Out |
What are the LAN port LED indications on the ASUS D501SERES?
Activity/Link LED indications:
| Status | Description |
|---|---|
| OFF | No link |
| ORANGE | Linked |
| BLINKING | Data activity |
Speed LED indications:
| Status | Description |
|---|---|
| OFF | 10Mbps connection |
| ORANGE | 100Mbps connection |
| GREEN | 1Gbps connection |
What are the PSU power ratings available for the ASUS D501SERES?
RATING (depending on PSU specifications):
115/230Vac, 50/60Hz, 3A/2A (Global); 220V~, 50Hz, 2A (Chinese Mainland); 115Vac, 60Hz, 3A (Taiwan); 115/230Vac, 50/60Hz, 3A/2A (Japan; Korea)
115/230Vac, 50/60Hz, 6A/3A (Global); 220V~, 50Hz, 3A (Chinese Mainland); 115Vac, 60Hz, 6A (Taiwan); 115/230Vac, 50/60Hz, 6A/3A (Japan; Korea)
What are the recommended memory configurations for the ASUS D501SERES (2 DIMM slots) to ensure system stability?
| DIMM_A2 | DIMM_B2 | |
|---|---|---|
| 1 x DIMM | √ | x |
| 2 x DIMM | √ | √ |
*V indicates installed, x indicates not installed.
What are the supported single memory capacity configurations for the ASUS D501SERES (2 DIMM slots)?
Install DIMMs with the same capacity from the same manufacturer in the slots of the same channel.
| Total memory capacity | Single memory capacity | DIMM_A2 | DIMM_B2 |
|---|---|---|---|
| 4GB | 4GB | 4GB | |
| 8GB | 8GB | 8GB | |
| 8GB | 4GB | 4GB | 4GB |
| 16GB | 16GB | 16GB | |
| 16GB | 8GB | 8GB | 8GB |
| 32GB | 32GB | 32GB | |
| 32GB | 16GB | 16GB | 16GB |
| 64GB | 32GB | 32GB | 32GB |
What are the steps to install memory in the ASUS D501SERES?
To install memory in your computer:
1. Turn off your computer.
2. Unplug all cables from your computer.
3. Open your computer case.
4. Remove the graphics card.
5. Locate an empty DIMM socket.
6. Press down and outward on the DIMM ejector(s) to unlock the DIMM socket.
7. Align the notch on the bottom edge of the DIMM with the key of the DIMM socket, and then firmly insert the DIMM into the socket until the ejector(s) snap(s) back into place.
8. Install the graphics card.
9. Close your computer case.
What are the steps to install a graphics card in the ASUS D501SERES?
To install a graphics card in your computer:
1. Turn off your computer.
2. Unplug all cables from your computer.
3. Open your computer case and locate PCIEX16 slot.
4. Align the notch on your graphics card with the key of the slot, and then insert the card into the slot.
5. The ejector will snap back into place automatically.
6. Use a screw driver and a screw to lock the graphics card on the chassis.
7. (Optional) Connect a proper power supply plug to the graphics card.
How do I connect an external monitor to my ASUS D501SERES using the onboard display output ports?
1. Connect a monitor to a display output port on the rear panel of your computer.
2. Plug the monitor to a power source.
How do I connect an external monitor if my ASUS D501SERES comes with an ASUS Graphics Card?
If your computer comes with an ASUS Graphics Card, the graphics card is set as the primary display device in the BIOS. Hence, connect your monitor to a display output port on the graphics card.
How do I connect a USB keyboard and a USB mouse to the ASUS D501SERES?
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.
How do I connect the power cord to the ASUS D501SERES?
Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.
For safety purposes, ONLY connect the power cord to a grounded electrical outlet.
What are the steps to turn on the ASUS D501SERES?
To turn your computer ON:
1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.
How do I enable fast startup on the ASUS D501SERES running Windows?
To enable fast startup in Shutdown settings:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, check Turn on fast startup (recommended) and click Save changes.
If fast startup is disabled, when you shut down the computer, it shuts down to the S5 power state.
How do I connect a USB storage device to the ASUS D501SERES?
Insert the USB storage device to your computer.
What audio output changes occur when connecting an external audio device to the ASUS D501SERES?
When your ASUS D501SERES comes with an internal speaker, the audio output will be from the internal speaker.
When you connect an external audio device such as earphone or speaker, you need to enable the audio device output. For details, refer to the section Changing to the external audio output.
When you disconnect the audio device, you need to manually change the audio output to the internal speaker from the Control Panel.
How do I change the audio output to an external audio device using the Audio Manager on the ASUS D501SERES?
To change to the external audio output:
1. Connect an external audio device such as earphone or speaker to the rear Line Out port. The Audio Manager screen automatically pops up.
2. Tick Front Speaker Out, then click OK.
3. Tick Line In, then click OK. The audio output will now be from the external audio device.
What are the steps to set up multiple external displays on the ASUS D501SERES?
To set up multiple displays:
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors.
3. Turn on your computer.
4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays.
For some graphics cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.
How do I connect a High Definition TV (HDTV) to the HDMI port of the ASUS D501SERES?
Connect a High Definition TV (HDTV) to the HDMI™ port of your computer.
You need an HDMI™ cable to connect the HDTV and the computer. The HDMI™ cable is purchased separately.
To get the best display performance, ensure that your HDMI™ cable is less than 15 meters.
What tips help maintain proper posture when using the ASUS D501SERES Desktop PC?
To maintain the proper posture:
Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
Sit upright with your knees, elbows and hips at an approximately 90° angle when you are at the PC.
Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
Use your ASUS D501SERES in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
Take regular mini-breaks from using your ASUS D501SERES.
What are the steps to use the memory card reader (Optional) on the ASUS D501SERES?
To use the memory card:
1. Insert the memory card into the card slot.
A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to avoid damaging the card.
You can place media in one or more of the card slots and use each media independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled in your computer, click File Explorer from the Start menu, and then double-click the memory card icon to access the data on it.
Each card slot has its own drive icon which is displayed on the File Explorer screen.
3. When finished, right-click the memory card drive icon on the Computer screen, click Eject, and then remove the card.
Never remove cards while or immediately after reading, copying, formatting, or deleting data on the card or else data loss may occur.
To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows notification area before removing the memory card.
What are the steps for inserting an optical disc into the ASUS D501SERES optical drive (on selected models only)?
To insert an optical disc:
1. While your system is on, press the eject button on the drive bay cover to open the tray.
2. Place the disc on the optical drive with the label side outward if the desktop is positioned vertically and the label side up if the desktop is positioned horizontally.
3. Push the tray gently to close it.
4. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled in your computer, to access the data on an optical disc: Click File Explorer from the Start menu, and then double-click the CD/DVD drive icon.
What are the steps for removing an optical disc from the ASUS D501SERES optical drive?
To remove an optical disc:
1. While the system is on, do either of the following to eject the tray:
Press the eject button on the drive bay cover.
From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click Eject.
2. Remove the disc from the disc tray.
How do I disable or enable the front and rear USB ports (3.2 Gen 2 Type-C, 3.2 Gen 2, 3.2 Gen 1, and 2.0 ports) using the BIOS on the ASUS D501SERES?
To disable or enable the front and rear USB ports:
1. Press <Delete> to enter the BIOS Setup at startup.
2. From the BIOS Setup EZ Mode screen, press <F7> to enter the Advanced Mode. From the Advanced Mode screen, click Advanced Mode > Security > I/O Interface Security > USB Interface Security > USB Port Control.
3. Select the USB port that you want to enable or disable.
4. Press <Enter> to enable or disable the selected USB port.
5. Click Exit and select Save Changes & Reset to save the changes made.
How do I set a password for the HDD from the BIOS Setup on the ASUS D501SERES?
To set a password for your HDD from the BIOS Setup:
1. Press <Delete> to enter the BIOS Setup at startup.
2. From the BIOS Setup EZ Mode screen, press <F7> to enter the Advanced Mode. From the Advanced Mode screen, click Security > HDDx: [name of HDD] to open the HDD Password screen.
3. Select the Set Master Password item and press <Enter>.
4. From the Create New Password box, key in a password, then press <Enter>.
5. Confirm the password when prompted.
6. Select the Set User Password item and press <Enter>.
7. Follow steps 4 and 5 to set the user password.
8. Click Exit and select Save Changes & Reset to save the changes made.
Take note of this password, which you would need to access the HDD.
How do I change the password for the HDD from the BIOS Setup on the ASUS D501SERES?
To change the password for your HDD from the BIOS Setup:
1. Follow steps 1 and 2 of the previous section to open the HDD Password screen.
2. Select the Set Master Password item and press <Enter>.
3. From the Enter Current Password box, key in the current password, then press <Enter>.
4. From the Create New Password box, key in a new password, then press <Enter>.
5. Confirm the password when prompted.
6. Click Exit and select Save Changes & Reset to save the changes made.
How do I clear the user password for the HDD from the BIOS Setup on the ASUS D501SERES?
To clear the user password, follow the same steps as in changing a user password, but press <Enter> when prompted to create/confirm the password. After you clear the password, the Set User Password item on top of the screen shows Not Installed.
How do I allow a keyboard or mouse to wake up the ASUS D501SERES from the BIOS Setup (on selected models only)?
To allow a keyboard or mouse to wake up your computer:
1. Restart your computer. When the ASUS logo appears, press <Delete> to enter the BIOS Setup.
2. From the BIOS Setup EZ Mode screen, press <F7> to enter Advanced Mode. From the Advanced Mode screen, click Advanced.
3. Go to Advanced Power Management > ErP Support / ErP Ready, then select Disable or Enable (S5).
4. Go to Advanced Power Management > Power On By USB Keyboard/Mouse, then select Enable.
5. Click Exit and select Save Changes & Reset to save the changes made.
How do I connect the ASUS D501SERES via a DSL/cable modem?
To connect via a DSL/cable modem:
1. Set up your DSL/cable modem. Refer to the documentation that came with your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings.
How do I connect the ASUS D501SERES via a local area network (LAN)?
To connect via a LAN:
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
2. Turn on your computer.
3. Configure the necessary Internet connection settings.
How do I configure a dynamic IP/PPPoE network connection on the ASUS D501SERES?
To configure a dynamic IP/PPPoE network connection:
1. Launch Network and Sharing Center in either of these two ways:
a) From the taskbar, right-click the network icon, then click Open Network and Sharing Center.
b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select Properties.
4. Click Internet Protocol Version 4(TCP/IPv4) and click Properties.
5. Click Obtain an IP address automatically and click OK.
6. Return to the Network and Sharing Center and then click Set up a new connection or network.
7. Select Connect to the Internet and click Next.
8. Select Broadband (PPPoE) and click Next.
9. Follow the next onscreen instructions to complete the setup.
How do I configure a static IP network connection on the ASUS D501SERES?
To configure a static IP network connection:
1. Repeat steps 1 to 4 of the previous section (Configuring a dynamic IP/PPPoE network connection).
2. Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway from your service provider.
4. If needed, enter the preferred DNS Server address and alternative address.
5. When done, click OK.
What is ASUS Business Manager?
ASUS Manager provides a set of tools for customizing and maintaining your ASUS D501SERES computer.
What should I check if my ASUS D501SERES cannot be powered on and the power LED on the front panel does not light up?
Check if your computer is properly connected.
Check if the wall outlet is functioning.
Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1.
What should I do if my ASUS D501SERES hangs?
Do the following to close the programs that are not responding:
1. Simultaneously press <Alt> + <Ctrl> + <Delete> keys on the keyboard, then click Task Manager.
2. Select the program that is not responding, then click End Task.
If the keyboard is not responding, press and hold the Power button on your chassis until the computer shuts down. Then press the Power button to turn it on.
What should I do if I cannot connect to a wireless network using the ASUS WLAN Card on my ASUS D501SERES (on selected models only)?
Ensure that you enter the correct network security key for the wireless network you want to connect to.
Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.
What should I check if I cannot insert the M.2 Wi-Fi card / M.2 SSD module into the M.2 slot on my ASUS D501SERES?
Ensure that you follow the printing on the motherboard and insert the M.2 Wi-Fi card / M.2 SSD module into the proper M.2 slot.
The arrow keys on the number key pad are not working on my ASUS D501SERES. How do I fix this?
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.
What should I check if there is no display on the monitor connected to the ASUS D501SERES?
Check if the monitor is powered on.
Ensure that your monitor is properly connected to the video output port on your computer.
If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
Check if your monitor is plugged to a power source properly.
Refer to the documentation that came with your monitor for more troubleshooting information.
When using multiple monitors with the ASUS D501SERES, only one monitor has display. How can I fix this?
Ensure that the both monitors are powered on.
During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
Check if the multiple displays settings are correct.
My ASUS D501SERES computer cannot detect my USB storage device. What should I do?
The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.
I want to restore or undo changes to my ASUS D501SERES system settings without affecting my personal files or data. How do I do this?
You can use Windows 11 Refresh your PC without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.
The picture on the HDTV connected to my ASUS D501SERES is distorted. How can I fix this?
It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution: From the Start menu, click Settings > System > Display.
My speakers connected to the ASUS D501SERES produce no sound. What should I check?
Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
Check if your speak is connected to an electrical source and turned on.
Adjust your speakers’ volume.
Ensure that your computer’s system sounds are not Muted.
If it is muted, the volume icon is displayed as muted. To enable the system sounds, click the volume icon from the Windows notification area, then click the speaker icon.
If it is not muted, click the speaker icon and drag the slider to adjust the volume.
Connect your speakers to another computer to test if the speakers are working properly.
The DVD drive on my ASUS D501SERES cannot read a disc. What are the potential causes?
Check if the disc is placed with the label side facing up.
Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
Check if the disc is scratched or damaged.
The DVD drive eject button on my ASUS D501SERES is not responding. How do I eject the disc?
1. From the Start menu, click File Explorer.
2. Right-click the DVD RW Drive icon, then click Eject from the menu.
What actions should I take if there is no power (the power indicator is off) on my ASUS D501SERES?
If the possible cause is Incorrect power voltage:
Set your computer’s power voltage switch to your area’s power requirements.
Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet.
If the possible cause is Your computer is not turned on:
Press the power key on the front panel to ensure that your computer is turned on.
If the possible cause is Your computer’s power cord is not properly connected:
Ensure that the power cord is properly connected.
Use other compatible power cord.
If the possible cause is PSU (Power supply unit) problems:
Contact the ASUS Service Center about installing another PSU on your computer.
What should I do if there is no display output after turning on the ASUS D501SERES (Black screen)?
If the possible cause is The signal cable is not connected to the correct VGA port on your computer:
Connect the signal cable to the correct display port (onboard VGA or discrete VGA port).
If you are using a discrete VGA card, connect the signal cable to the discrete VGA port.
If the possible cause is Signal cable problems:
Try connecting to another monitor.
I cannot access the Internet on my ASUS D501SERES. What troubleshooting steps should I follow for LAN connection issues?
If the possible cause is The LAN cable is not connected:
Connect the LAN cable to your computer.
If the possible cause is LAN cable problems:
Ensure the LAN LED is on. If not, try another LAN cable. If it still does not work, contact the ASUS service center.
If the possible cause is Your computer is not properly connected to a router or hub:
Ensure that your computer is properly connected to a router or hub.
If the possible cause is Network settings:
Contact your Internet Service Provider (ISP) for the correct LAN settings.
If the possible cause is Problems caused by the anti-virus software:
Close the anti-virus software.
If the possible cause is Driver problems:
Reinstall the LAN driver.
There is no audio output from my ASUS D501SERES. What should I troubleshoot?
If the possible cause is Speaker or headphone is connected to the wrong port:
Refer to your computer’s User Guide for the correct port.
Disconnect and reconnect the speaker to your computer.
If the possible cause is Speaker or headphone does not work:
Try using another speaker or headphone.
If the possible cause is The front and back audio ports do not work:
Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
If the possible cause is Driver problems:
Reinstall the audio driver.
Why is the system speed too slow on my ASUS D501SERES?
If the possible cause is Too many programs are running:
Close some of the programs.
If the possible cause is Computer virus attack:
Use an anti-virus software to scan for viruses and repair your computer.
Reinstall the operating system.
If the possible cause is Hard disk drive failure:
Send the damaged hard disk drive to ASUS Service Center for servicing.
Replace with a new hard disk drive.
My ASUS D501SERES often hangs or freezes. What are the potential causes and remedies?
If the possible cause is Memory module problems:
Replace with compatible memory modules.
Remove the extra memory modules that you have installed, then try again.
Contact the ASUS Service Center for assistance.
If the possible cause is There is not enough air ventilation for your computer:
Move your computer to an area with better air flow.
If the possible cause is Incompatible softwares are installed:
Reinstall the OS and reinstall compatible softwares.
Why does the ASUS D501SERES system not boot up?
If the possible cause is An expansion card other than a graphics card and a storage device is installed in PCIEX16_1:
Install this expansion card into any other PCIe slot and reboot the system.
Why is the ASUS D501SERES too noisy right after turning on the computer?
If the possible cause is Your computer is booting up:
It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS.
If the possible cause is The BIOS settings have been changed:
Restore the BIOS to its default settings.
If the possible cause is Old BIOS version:
Update the BIOS to the latest version. Download the latest BIOS versions.
Why is the ASUS D501SERES computer too noisy when in use?
If the possible cause is The CPU fan has been replaced:
Ensure that you are using a compatible or ASUS-recommended CPU fan.
If the possible cause is There is not enough air ventilation for the computer:
Ensure that your computer is working in an area with good air flow.
If the possible cause is The system temperature is too high:
Update the BIOS.
If you know how to reinstall the motherboard, try to clean the inner space of the chassis.
Contact the ASUS Service Center for assistance.
What are the basic items I need to configure when starting the ASUS D501SERES for the first time?
Follow the onscreen instructions to configure the following basic items:
Personalize
Get online
Settings
Your account
Ensure that your computer is kept powered on during the setup process.
How do I launch the Start menu on the ASUS D501SERES?
You can launch the Start menu in two ways:
Position your mouse pointer over the Start icon on your desktop then click it.
Press the Windows logo key on your keyboard.
What common activities can I perform using the Start menu on Windows installed on the ASUS D501SERES?
Start programs or Windows apps
Open commonly used programs or Windows apps
Adjust computer settings
Get help with the Windows operating system
Turn off your computer
Log off from Windows or switch to a different user account
How do I open programs or Windows apps from the Start menu on the ASUS D501SERES?
You can open programs in two ways:
Position your mouse pointer over the program then click to launch it.
Use the arrow keys to browse through the programs. Press enter to launch it.
You can launch Windows apps in two ways:
Position your mouse pointer over the app then click to launch it.
Use the arrow keys to browse through the apps. Press enter to launch an app.
How do I connect the ASUS D501SERES to a Wi-Fi network?
Connect your computer to a Wi-Fi network by using the following steps:
1. Click/Tap the Wi-Fi icon from the taskbar to enable Wi-Fi.
2. Select an access point from the list of available Wi-Fi connections.
3. Select Connect to start the network connection.
You may be prompted to enter a security key to activate the Wi-Fi connection.
How do I pair the ASUS D501SERES with other Bluetooth-enabled devices for data transfer?
You need to pair your computer with other Bluetooth-enabled devices to enable data transfers. Connect your devices by using the following steps:
1. Launch Settings from the Start menu.
2. Select Devices > Bluetooth to search for Bluetooth-enabled devices. (for Windows 10)
Select Bluetooth & devices > Add device to search for Bluetooth-enabled devices. (for Windows 11)
3. Select a device from the list to pair your computer with the device.
For some Bluetooth-enabled devices, you may be prompted to key in the passcode of your computer.
How do I shut down the ASUS D501SERES normally?
You can turn off your computer by doing either of the following procedures:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS D501SERES into Off mode when fast startup is enabled?
You can put your computer to the Off mode with fast startup enabled by:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS D501SERES into the lowest power mode (S5 power state)?
You can put your computer to the lowest power mode in the following way:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, uncheck Turn on fast startup (recommended) and click Save changes.
Then, shut down the computer using either of these ways:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS D501SERES computer to Sleep mode?
You can put your computer to Sleep mode in two ways:
Launch the Start menu, select the power icon then select Sleep to put your computer to sleep.
From the log-in screen, select the power icon then select Sleep.
Press alt + f4 to launch Shut Down Windows. Select Sleep from the drop-down list then select OK.
You can also put your computer to Sleep mode by pressing the power button once.
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
CLICK HERE TO DOWNLOAD ASUS D501SERES (01) PDF DOCUMENT