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What safety precautions should I follow when cleaning the ASUS M501SER Desktop PC?
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
What general safety warnings apply to the use of the ASUS M501SER Desktop PC?
DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged.
DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
DO NOT place or drop objects on top and do not shove any foreign objects into the Desktop PC.
DO NOT expose to strong magnetic or electrical fields.
DO NOT expose to or use near liquids, rain, or moisture. DO NOT use the modem during electrical storms.
Use this product in environments with ambient temperatures between 5°C (41°F) and 35°C (95°F).
DO NOT cover the vents on the Desktop PC to prevent the system from getting overheated.
DO NOT use damaged power cords, accessories, or other peripherals.
To prevent electrical shock hazard, disconnect the power cable from the electrical outlet before relocating the system.
Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.
Ensure that your power supply is set to the correct voltage in your area. If you are not sure about the voltage of the electrical outlet you are using, contact your local power company.
If the power supply is broken, do not try to fix it by yourself.
The Desktop PC is non-portable.
What precautions should be taken regarding hazardous moving parts in the ASUS M501SER Desktop PC?
Hazardous moving parts. Desktop should be completely shutdown before servicing product. Replacing fan components should only be attempted by qualified service personnel.
WARNING: Keep fingers and other body parts away from any moving parts.
CAUTION: DO NOT loosen the thumb screws to access the internal area of your device. If service or repair is required, return your device to an authorized service center.
WARNING! Hot Internal replaceable parts and iron parts may cause burns.
What steps should be taken regarding the coin / button cell battery in the ASUS M501SER Desktop PC?
Do not ingest battery, Chemical Burn Hazard.
This product contains a coin / button cell battery. If the coin / button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death.
Keep new and used batteries away from children.
If the battery compartment does not close securely, stop using the product and keep it away from children.
If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention.
What are the handling warnings for the optional optical drive laser in the ASUS M501SER Desktop PC?
WARNING! To prevent exposure to the optical drive’s laser, do not attempt to disassemble or repair the optical drive by yourself.
WARNING! INVISIBLE LASER RADIATION WHEN OPEN. DO NOT STARE INTO BEAM OR VIEW DIRECTLY WITH OPTICAL INSTRUMENTS.
WARNING! Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product installation guide may result in hazardous radiation exposure.
What precautions apply to wireless radio use on the ASUS M501SER Desktop PC?
This device is restricted to indoor use when operating in the 5.15 to 5.25 GHz frequency band.
What is the warning regarding changes or modifications to the ASUS M501SER Desktop PC equipment?
WARNING: Any changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
What restrictions apply to the use of WiFi 6E functionality on the ASUS M501SER Desktop PC?
FCC regulations restrict the operation of this device to indoor use only. The operation of this device is prohibited on oil platforms, cars, trains, boats, and aircraft, except that operation of this device is permitted in large aircraft while flying above 10,000 feet.
Devices shall not be used for control of or communications with unmanned aircraft systems.
What is the status of the Brightness Down and Brightness Up keys on the optional keyboard supplied with the ASUS M501SER Desktop PC?
The keyboard is designed for shared use with both Desktop and AIO systems. Please note that the Brightness Down and Brightness Up keys are exclusively for AIO systems and might not function when used with a Desktop system.
What are the power ratings (depending on PSU specifications) for the ASUS M501SER Desktop PC?
The power ratings are:
115/230Vac, 50/60Hz, 3A/2A (Global); 220V~, 50Hz, 2A (Chinese Mainland); 115Vac, 60Hz, 3A (Taiwan); 115/230Vac, 50/60Hz, 3A/2A (Japan; Korea)
OR
115/230Vac, 50/60Hz, 6A/3A (Global); 220V~, 50Hz, 3A (Chinese Mainland); 115Vac, 60Hz, 6A (Taiwan); 115/230Vac, 50/60Hz, 6A/3A (Japan; Korea)
How can I clean the ASUS M501SER Desktop PC?
Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth.
How should I maintain proper posture when using the ASUS M501SER Desktop PC?
Position your computer chair to make sure that your elbows are at or slightly above the keyboard to get a comfortable typing position.
Adjust the height of your chair to make sure that your knees are slightly higher than your hips to relax the backs of your thighs. If necessary, use a footrest to raise the level of your knees.
Adjust the back of your chair so that the base of your spine is firmly supported and angled slightly backward.
Sit upright with your knees, elbows and hips at an approximately 90° angle when you are at the PC.
Place the monitor directly in front of you, and turn the top of the monitor screen even with your eye level so that your eyes look slightly downward.
Keep the mouse close to the keyboard, and if necessary, use a wrist rest for support to reduce the pressure on your wrists while typing.
Use your Desktop PC in a comfortably-lit area, and keep it away from sources of glare such as windows and straight sunlight.
Take regular mini-breaks from using your Desktop PC.
How do I connect an external monitor using the onboard display output ports on the ASUS M501SER Desktop PC?
1. Connect a monitor to a display output port on the rear panel of your computer.
2. Plug the monitor to a power source.
How do I connect a USB keyboard and a USB mouse to the ASUS M501SER Desktop PC?
Connect a USB keyboard and a USB mouse to the USB ports on the rear panel of your computer.
How do I connect the power cord to the ASUS M501SER Desktop PC?
Connect one end of the power cord to the power connector on the rear panel of your computer and the other end to a power source.
For safety purposes, ONLY connect the power cord to a grounded electrical outlet.
How do I turn on the ASUS M501SER Desktop PC?
To turn your computer ON:
1. Turn your monitor ON.
2. Press the power button on your computer.
3. Wait until the operating system loads automatically.
How do I enable fast startup on the ASUS M501SER Desktop PC?
To enable fast startup in Shutdown settings:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, check Turn on fast startup (recommended) and click Save changes.
If fast startup is disabled, when you shut down the computer, it shuts down to the S5 power state.
How do I connect a USB storage device to the ASUS M501SER Desktop PC?
Insert the USB storage device to your computer.
When connecting an external audio device to the ASUS M501SER Desktop PC, how do I change to the external audio output?
1. Connect an external audio device such as earphone or speaker to the rear Line Out port. The Audio Manager screen automatically pops up.
2. Tick Front Speaker Out, then click OK.
3. Tick Line In, then click OK. The audio output will now be from the external audio device.
How do I set up multiple external displays on the ASUS M501SER Desktop PC?
1. Turn off your computer.
2. Connect the two monitors to your computer and connect the power cords to the monitors.
3. Turn on your computer.
4. From the Start menu, click Settings > System > Display.
5. Configure the settings for your displays.
For some graphics cards, only the monitor that is set to be the primary display has display during POST. The dual display function works only under Windows.
How do I connect an HDTV to the ASUS M501SER Desktop PC?
Connect a High Definition TV (HDTV) to the HDMI™ port of your computer.
To get the best display performance, ensure that your HDMI™ cable is less than 15 meters.
How do I use the memory card reader on the ASUS M501SER Desktop PC (Optional)?
1. Insert the memory card into the card slot.
A memory card is keyed so that it fits in only one direction. DO NOT force a card into a slot to avoid damaging the card.
You can place media in one or more of the card slots and use each media independently. Place only one memory card in a slot at one time.
2. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled in your computer, click File Explorer from the Start menu, and then double-click the memory card icon to access the data on it.
Each card slot has its own drive icon which is displayed on the File Explorer screen.
3. When finished, right-click the memory card drive icon on the Computer screen, click Eject, and then remove the card.
Never remove cards while or immediately after reading, copying, formatting, or deleting data on the card or else data loss may occur.
To prevent data loss, use “Safely Remove Hardware and Eject Media” in the Windows® notification area before removing the memory card.
How do I insert an optical disc using the optical drive on the ASUS M501SER Desktop PC (on selected models only)?
To insert an optical disc:
1. While your system is on, press the eject button on the drive bay cover to open the tray.
2. Place the disc on the optical drive with the label side outward if the desktop is positioned vertically and the label side up if the desktop is positioned horizontally.
3. Push the tray gently to close it.
4. Select a program from the AutoPlay window to access your files.
If AutoPlay is NOT enabled in your computer, to access the data on an optical disc: Click File Explorer from the Start menu, and then double-click the CD/DVD drive icon.
How do I remove an optical disc using the optical drive on the ASUS M501SER Desktop PC?
To remove an optical disc:
1. While the system is on, do either of the following to eject the tray:
Press the eject button on the drive bay cover.
From the Start menu, click File Explorer, right-click the CD/DVD drive icon, and click Eject.
2. Remove the disc from the disc tray.
How do I configure the USB ports using the BIOS on the ASUS M501SER Desktop PC?
To disable or enable the front and rear USB 3.2 Gen 2 Type-C®, USB 3.2 Gen 2, USB 3.2 Gen 1, and USB 2.0 ports:
1. Press
2. From the BIOS Setup EZ Mode screen, press
3. Select the USB port that you want to enable or disable.
4. Press
5. Click Exit and select Save Changes & Reset to save the changes made.
How do I set an HDD password using the BIOS Setup on the ASUS M501SER Desktop PC?
1. Press
2. From the BIOS Setup EZ Mode screen, press
3. Select the Set Master Password item and press
4. From the Create New Password box, key in a password, then press
5. Confirm the password when prompted.
6. Select the Set User Password item and press
7. Follow steps 4 and 5 to set the user password.
8. Click Exit and select Save Changes & Reset to save the changes made.
Take note of this password, which you would need to access the HDD.
How do I change the HDD password using the BIOS Setup on the ASUS M501SER Desktop PC?
1. Follow steps 1 and 2 of the previous section to open the HDD Password screen.
2. Select the Set Master Password item and press
3. From the Enter Current Password box, key in the current password, then press
4. From the Create New Password box, key in a new password, then press
5. Confirm the password when prompted.
6. Click Exit and select Save Changes & Reset to save the changes made.
To clear the user password, follow the same steps as in changing a user password, but press
How do I configure the Keyboard/Mouse to wake up the ASUS M501SER Desktop PC using the BIOS (on selected models only)?
To allow a keyboard or mouse to wake up your computer:
1. Restart your computer. When the ASUS logo appears, press
2. From the BIOS Setup EZ Mode screen, press
3. Go to Advanced Power Management > ErP Support / ErP Ready, then select Disable or Enable (S5).
4. Go to Advanced Power Management > Power On By USB Keyboard/Mouse, then select Enable.
5. Click Exit and select Save Changes & Reset to save the changes made.
How do I connect the ASUS M501SER Desktop PC via a DSL/cable modem?
1. Set up your DSL/cable modem.
2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem.
3. Turn on the DSL/cable modem and your computer.
4. Configure the necessary Internet connection settings.
How do I connect the ASUS M501SER Desktop PC via a local area network (LAN)?
1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN.
How do I configure a dynamic IP/PPPoE network connection on the ASUS M501SER Desktop PC?
1. Launch Network and Sharing Center in either of these two ways:
a) From the taskbar, right-click Network icon, then click Open Network and Sharing Center.
b) From the Start menu, click Settings > Network & Internet > Ethernet > Network and Sharing Center.
2. From the Open Network and Sharing Center screen, click Change Adapter settings.
3. Right-click on your LAN and select Properties.
4. Click Internet Protocol Version 4(TCP/IPv4) and click Properties.
5. Click Obtain an IP address automatically and click OK.
6. Return to the Network and Sharing Center and then click Set up a new connection or network.
7. Select Connect to the Internet and click Next.
8. Select Broadband (PPPoE) and click Next.
9. Follow the next onscreen instructions to complete the setup.
How do I configure a static IP network connection on the ASUS M501SER Desktop PC?
1. Repeat steps 1 to 4 of the previous section (Configuring a dynamic IP/PPPoE network connection).
2. Click Use the following IP address.
3. Enter the IP address, Subnet mask and Gateway from your service provider.
4. If needed, enter the preferred DNS Server address and alternative address.
5. When done, click OK.
How do I turn off the ASUS M501SER Desktop PC?
You can turn off your computer by doing either of the following procedures:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS M501SER Desktop PC to the Off mode with fast startup enabled?
You can put your computer to the Off mode with fast startup enabled:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, check Turn on fast startup (recommended) and click Save changes.
Then perform one of the following procedures:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS M501SER Desktop PC to the lowest power mode?
You can put your computer to the lowest power mode in the following way:
Enter Control Panel in the search bar and open it (View by: Category), select Hardware and Sound > Power Options > Choose what the power button does, click Change settings that are currently unavailable, uncheck Turn on fast startup (recommended) and click Save changes.
Then perform one of the following procedures:
Launch the Start menu, select the power icon then select Shut down to do a normal shutdown.
From the log-in screen, select the power icon then select Shut down.
Press alt + f4 to launch Shut Down Windows. Select Shut down from the drop-down list then select OK.
If your computer is unresponsive, press and hold the power button for at least four (4) seconds until your computer turns off.
How do I put the ASUS M501SER Desktop PC to Sleep mode?
You can put your computer to Sleep mode in two ways:
Launch the Start menu, select the power icon then select Sleep to put your computer to sleep.
From the log-in screen, select the power icon then select Sleep.
Press alt + f4 to launch Shut Down Windows. Select Sleep from the drop-down list then select OK.
You can also put your computer to Sleep mode by pressing the power button once.
How do I open programs from the Start menu on the ASUS M501SER Desktop PC?
You can open programs in two ways:
Position your mouse pointer over the program then click to launch it.
Use the arrow keys to browse through the programs. Press enter to launch it.
How do I connect the ASUS M501SER Desktop PC to a Wi-Fi network?
1. Click/Tap the Wi-Fi icon from the taskbar to enable Wi-Fi.
2. Select an access point from the list of available Wi-Fi connections.
3. Select Connect to start the network connection.
You may be prompted to enter a security key to activate the Wi-Fi connection.
How do I pair the ASUS M501SER Desktop PC with other Bluetooth-enabled devices?
1. Launch Settings from the Start menu.
2. Select Devices > Bluetooth to search for Bluetooth-enabled devices. (for Windows® 10)
Select Bluetooth & devices > Add device to search for Bluetooth-enabled devices. (for Windows® 11)
3. Select a device from the list to pair your computer with the device.
For some Bluetooth-enabled devices, you may be prompted to key in the passcode of your computer.
My ASUS M501SER Desktop PC cannot be powered on and the power LED on the front panel does not light up. What should I check?
Check if your computer is properly connected.
Check if the wall outlet is functioning.
Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1.
My ASUS M501SER Desktop PC hangs. What should I do?
Do the following to close the programs that are not responding:
1. Simultaneously press
2. Select the program that is not responding, then click End Task.
If the keyboard is not responding, press and hold the Power button on your chassis until the computer shuts down. Then press the Power button to turn it on.
I cannot connect to a wireless network using the ASUS WLAN Card on my ASUS M501SER Desktop PC (on selected models only). What should I check?
Ensure that you enter the correct network security key for the wireless network you want to connect to.
Connect the external antennas (optional) to the antenna connectors on the ASUS WLAN Card and place the antennas on the top of your computer chassis for the best wireless performance.
I cannot insert the M.2 Wi-Fi card / M.2 SSD module into the M.2 slot on my ASUS M501SER Desktop PC. What should I check?
Ensure that you follow the printing on the motherboard and insert the M.2 Wi-Fi card / M.2 SSD module into the proper M.2 slot.
The arrow keys on the number key pad are not working on my ASUS M501SER Desktop PC. What should I check?
Check if the Number Lock LED is off. When the Number Lock LED is on, the keys on the number key pad are used to input numbers only. Press the Number Lock key to turn the LED off if you want to use the arrow keys on the number key pad.
There is no display on the monitor connected to my ASUS M501SER Desktop PC. What should I check?
Check if the monitor is powered on.
Ensure that your monitor is properly connected to the video output port on your computer.
If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card.
Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
Check if your monitor is plugged to a power source properly.
Refer to the documentation that came with your monitor for more troubleshooting information.
When using multiple monitors with my ASUS M501SER Desktop PC, only one monitor has display. What should I check?
Ensure that the both monitors are powered on.
During POST, only the monitor connected to the VGA port has display. The dual display function works only under Windows.
When a graphics card is installed on your computer, ensure that you connect the monitors to the output port on the graphics card.
Check if the multiple displays settings are correct.
My ASUS M501SER Desktop PC cannot detect my USB storage device. What should I do?
The first time you connect your USB storage device to your computer, Windows automatically installs a driver for it. Wait for a while and go to My Computer to check if the USB storage device is detected.
Connect your USB storage device to another computer to test if the USB storage device is broken or malfunctions.
I want to restore or undo changes to my ASUS M501SER Desktop PC system settings without affecting my personal files or data. How do I do this?
You can use Windows® 11 Refresh your PC without affecting your files recovery option to restore or undo changes to your computer’s system settings without affecting your personal data such as documents or photos. To use this recovery option, click Settings > Update & recovery > Recovery from the Start menu, select Refresh your PC without affecting your files, and click Get started.
The picture on the HDTV connected to my ASUS M501SER Desktop PC is distorted. What is the cause?
It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution:
From the Start menu, click Settings > System > Display.
My speakers connected to the ASUS M501SER Desktop PC produce no sound. What should I check?
Ensure that you connect your speakers to the Line out port (lime) on the front panel or the rear panel.
Check if your speak is connected to an electrical source and turned on.
Adjust your speakers’ volume.
Ensure that your computer’s system sounds are not Muted.
If it is muted, the volume icon is displayed as a speaker with a slash through it. To enable the system sounds, click the volume icon from the Windows notification area, then click the volume icon again.
If it is not muted, click the volume icon and drag the slider to adjust the volume.
Connect your speakers to another computer to test if the speakers are working properly.
The DVD drive on my ASUS M501SER Desktop PC cannot read a disc. What should I check?
Check if the disc is placed with the label side facing up.
Check if the disc is centered in the tray, especially for the discs with non-standard size or shape.
Check if the disc is scratched or damaged.
The DVD drive eject button on my ASUS M501SER Desktop PC is not responding. How can I eject the disc?
1. From the Start menu, click File Explorer.
2. Right-click the DVD RW Drive icon, then click Eject from the menu.
What should I do if the ASUS M501SER Desktop PC has no power (The power indicator is off)?
| Possible Cause | Action |
|---|---|
| Incorrect power voltage | Set your computer’s power voltage switch to your area’s power requirements. Adjust the voltage settings. Ensure that the power cord is unplugged from the power outlet. |
| Your computer is not turned on. | Press the power key on the front panel to ensure that your computer is turned on. |
| Your computer’s power cord is not properly connected. | Ensure that the power cord is properly connected. Use other compatible power cord. |
| PSU (Power supply unit) problems | Replace the PSU with a compatible unit. |
What should I do if I cannot access the Internet on the ASUS M501SER Desktop PC?
| Possible Cause | Action |
|---|---|
| The LAN cable is not connected. | Connect the LAN cable to your computer. |
| LAN cable problems | Ensure the LAN LED is on. If not, try another LAN cable. |
| Your computer is not properly connected to a router or hub. | Ensure that your computer is properly connected to a router or hub. |
| Network settings | Configure the correct LAN settings. |
| Problems caused by the antivirus software | Close the anti-virus software. |
| Driver problems | Reinstall the LAN driver |
What should I do if there is No Audio output on the ASUS M501SER Desktop PC?
| Possible Cause | Action |
|---|---|
| Speaker or headphone is connected to the wrong port. | Refer to your computer’s User Guide for the correct port. Disconnect and reconnect the speaker to your computer. |
| Speaker or headphone does not work. | Try using another speaker or headphone. |
| The front and back audio ports do not work. | Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel. |
| Driver problems | Reinstall the audio driver |
What should I do if the system speed is too slow on the ASUS M501SER Desktop PC?
| Problem | Possible Cause | Action |
|---|---|---|
| System speed is too slow | Too many programs are running. | Close some of the programs. |
| System speed is too slow | Computer virus attack | Use an anti-virus software to scan for viruses and repair your computer. Reinstall the operating system. |
What should I do if the ASUS M501SER Desktop PC often hangs or freezes?
| Possible Cause | Action |
|---|---|
| Hard disk drive failure | Replace with a new hard disk drive. |
| Memory module problems | Replace with compatible memory modules. Remove the extra memory modules that you have installed, then try again. |
What should I do if the ASUS M501SER Desktop PC does not boot up?
| Possible Cause | Action |
|---|---|
| There is not enough air ventilation for your computer. | Move your computer to an area with better air flow. |
| Incompatible softwares are installed. | Reinstall the OS and reinstall compatible softwares. |
| An expansion card other than a graphics card and a storage device is installed in PCIEX16_1. | Install this expansion card into any other PCIe slot and reboot the system. |
What should I do if the ASUS M501SER Desktop PC is too noisy right after turning on the computer?
| Possible Cause | Action |
|---|---|
| Your computer is booting up. | It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS. |
| The BIOS settings have been changed. | Restore the BIOS to its default settings. |
| Old BIOS version | Update the BIOS to the latest version. |
What should I do if the ASUS M501SER Desktop PC is too noisy when in use?
| Possible Cause | Action |
|---|---|
| The CPU fan has been replaced. | Ensure that you are using a compatible or ASUS-recommended CPU fan. |
| There is not enough air ventilation for the computer. | Ensure that your computer is working in an area with good air flow. |
| The system temperature is too high. | Update the BIOS. If you know how to reinstall the motherboard, try to clean the inner space of the chassis. |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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