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What are the general safety instructions for the ASKO HID865MFC induction hob?
Please adhere to the following safety instructions when using your ASKO HID865MFC induction hob:
• The appliance is not intended to be operated by an external timer or separate remote-control system.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
• Do not use steam cleaners or high-pressure cleaners to clean the appliance, as this may result in an electric shock.
• The cooking process must be supervised. A short-term cooking process must be supervised continuously.
• Metallic objects such as knives, forks, spoons, and lids should not be placed on the hob surface as they can get hot.
• After use, switch off the hob element by its control and do not rely solely on the pan detector.
What are the fire safety warnings for the ASKO HID865MFC?
To prevent the risk of fire, please follow these warnings:
• **Danger of fire:** Do not store items on the cooking surfaces.
• **WARNING:** Unattended cooking on a hob with fat or oil can be dangerous and may result in a fire. NEVER try to extinguish a fire with water. Instead, switch off the appliance and then cover the flame with a lid or a fire blanket.
What safety precautions should be taken for households with children or people with special needs using the ASKO HID865MFC?
This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• Children should be supervised to ensure they do not play with the appliance.
• **WARNING:** The appliance and its accessible parts become hot during use. Care should be taken to avoid touching heating elements. Children younger than 8 years of age shall be kept away unless continuously supervised.
• **WARNING:** Accessible parts may become hot during use. Young children should be kept away.
• **WARNING:** Accessible parts will become hot when in use. To avoid burns and scalds, children should be kept away.
What should I do if the glass surface of my ASKO HID865MFC is cracked?
If the surface is cracked, switch off the appliance immediately to avoid the possibility of electric shock.
How does the cooking-time limiter work on the ASKO HID865MFC?
The cooking-time limiter is a safety function that automatically switches off the cooking zones if you forget to do so. The time until shut-off depends on the power level setting. Cooking zone related timers take priority over the cooking-time limiter.
| Setting | The cooking zone switches off automatically after: |
|---|---|
| 1 and 2 | 9 hours |
| 3, 4 and 5 | 6 hours |
| 6, 7 and 8 | 4 hours |
| 9 | 3 hours |
| 10 | 2 hours |
| 11 and 12 | 1 hour |
| boost | Switches automatically to setting 12 after 10 minutes. |
How do I operate the touch controls on the ASKO HID865MFC?
• Place the tip of your finger flat on the control to achieve the best results. You do not have to apply any pressure.
• The touch sensors only react to the light pressure of a fingertip. Do not operate the controls with any other objects.
• The cooking hob is operated by a slider. You can either touch the selected part of the slider or slide in a circular motion clockwise to increase or anti-clockwise to decrease the power level and temperature.
• To set the cooking zone power level, touch the desired spot on the slider. As you touch the slider, the selected power level will appear on the cooking zone display unit.
• The selected part of the slider will be fully lit.
How does the power management system on the ASKO HID865MFC work?
The ASKO HID865MFC is equipped with a smart power management system to ensure that the maximum permissible power is not exceeded. Here’s how it works:
• The system automatically distributes power across the cooking zones. If you increase the power on one zone, the hob may automatically decrease the power on another zone to stay within the limit.
• The power level of one zone can affect another, as the maximum available power is shared. If combined zones reach the maximum, the power levels of one or more zones are automatically reduced. This is indicated by the flashing of the relevant control element.
• When a zone is used for Celsius°Cooking™, it always receives the highest priority for power.
• Intervention by the power management system is more likely when the current limiter is set to a lower level.
What type of pans should I use with my ASKO HID865MFC induction hob?
Induction cooking requires pans of a particular quality. Only use pans that are suitable for induction cooking with a thick (minimum 2.25 mm) and flat base. Pans that have been used on a gas hob are no longer suitable for use on an induction hob.
You can check if your pans are suitable by using a magnet. If the base of the pan is sufficiently attracted to the magnet, it is suitable for induction cooking.
| Suitable | Unsuitable |
|---|---|
| Special stainless steel pans | Earthenware |
| Class Induction | Stainless steel (non-magnetic) |
| Hard-wearing enamelled pans | Porcelain |
| Enamelled cast-iron pans | Copper |
| Plastic | |
| Aluminium |
Be careful with enamelled sheet-steel pans as the enamel may chip if heated on high when empty, the base may warp due to overheating, and they should be heated slowly.
Why is my ASKO HID865MFC making noise?
It is normal for the induction hob to make certain noises during operation:
• **A ticking sound:** This can be caused by lower power level settings or the automatic pot detection.
• **Pans making noise:** Some pans may make noise during cooking due to the energy flowing from the hob to the pan. This is normal and will not damage the pan or the hob.
• **The fan is making noise:** The appliance has a cooling fan to protect the electronics. During intense use, the fan will activate, creating a buzzing sound. The fan may continue to run for several minutes after the hob is switched off.
What are the recommended power level settings for the ASKO HID865MFC?
The following table is a guideline for power level settings. Actual settings may vary depending on the quantity and composition of the food.
| Level | Purpose |
|---|---|
| Use settings 1 – 5 to: |
• simmer bouillon • stew meats • simmer vegetables • melt chocolate • poach • melt cheese |
| Use settings 6 – 9 to: |
• complete the cooking of large quantities • defrost hard vegetables • fry thick slices of breadded meat |
| Use settings 10 – 11 to: |
• fry thick pancakes • fry thick slices of breadded meat • fry bacon (fat) • cook raw potatoes • make breadded fish • cook through fish • fry thin slices of breadded meat |
| Use setting 12 to: |
• sear meats, • cook fish, • cook omelettes, • fry boiled potatoes, • deep fry foods. |
| Use setting ‘boost’ to: |
• bring the food or liquid to the boil quickly • shrink greens |
What do the different symbols and indications on the display of my ASKO HID865MFC mean?
| In display | Status |
|---|---|
| – | Power level ‘0’ for a cooking zone |
| 1-12 | Power level that is set for a cooking zone; 1 = low / 12 = high |
| boost | Boost function active |
| L | Locking function is activated; the control panel is locked |
| (three wavy vertical lines) | Residual heat indicator; shows which cooking zones are hot after being turned off. Avoid touching these zones when lit. Danger! Risk of burns. |
| E | Error code; See chapter Troubleshooting |
| PLUS programs | |
| (Grill icon) | Grill |
| (Pan icon) | Frying/wok |
| (Pot with steam icon) | Heating up/keeping warm |
| Celsius°Cooking™ programs | |
| (Pan with steam icon) | Heating up and frying |
| (Pot with bubbles icon) | Boiling/cooking with water |
| (Pot icon) | Slow cooking or sous vide |
How do I switch the ASKO HID865MFC on and off?
Touch the on/off key to switch on the hob. A short beep will be emitted. The rings on all sliders will light up and then gradually fade out. The slider will only remain lit on the cooking zones where you have placed pans. When no cooking zone is active for 60 seconds, the cooking hob will power off automatically.
How do I activate and deactivate the Child Lock on my ASKO HID865MFC?
To prevent the hob from being switched on inadvertently, you can use the child lock function. It is also recommended to activate the child lock before cleaning to avoid accidental switching.
1. Turn on the hob by pressing the on/off key.
2. Touch and hold the on/off key for 3 seconds.
3. The indication ‘L’ will appear on the display unit, and the hob controls will be locked.
To unlock the controls, repeat the same process. Touch and hold the on/off key for 3 seconds. The ‘L’ indication and sliders will appear on all cooking zones with pans, and the hob controls will be unlocked.
How do I use the Boost function on the ASKO HID865MFC?
The Boost function allows you to rapidly heat large amounts of food using extra power. Boost is active for a maximum of 10 minutes, after which the power level automatically decreases to 12. If the hob is not too hot, you can reactivate boost for another 10 minutes after it switches off.
Activating boost:
• First, activate power level 12. Then, press the button for power level 12 a second time. “boost” will appear on the display.
• Alternatively, activate power level 12 and then slide a little beyond the button 12.
• If auto boost is activated in the settings, boost will always activate along with power level 12.
Deactivating boost:
• To deactivate, press level 12 again or select any other power level on the slider.
What is the Move function on the ASKO HID865MFC and how does it work?
If you remove a pan from an active cooking zone and place it on a different cooking zone within 6 seconds, the Move function allows you to transfer all timer and cooking-related settings to the new zone. To do this, simply touch the slider of the new cooking zone. The new zone will display the copied settings to indicate this possibility. Once confirmed, the previous cooking zone is deactivated.
How does automatic cooking zone bridging work on the ASKO HID865MFC?
Two adjacent square cooking zones can be merged into a single large cooking zone for larger cookware. When the hob is on, the pan recognition function automatically detects the position and size of a pan and will bridge the cooking zones accordingly. The power level is displayed on both bridged zones, but can only be adjusted on the left or upper slider. You can manually bridge or un-bridge the zones by touching the two corresponding sliders at the same time.
How do I use the Pause function on my ASKO HID865MFC?
The pause function allows you to pause the entire cooking hob for up to 10 minutes without losing your settings.
Switching on the pause:
1. At least one cooking zone must be active.
2. Touch the pause button (II). You will hear a short beep.
3. The settings on all active hobs will be reduced to level 2, and all timer functions will be paused.
4. All keys are inactive except the pause and on/off keys. If no key is pressed within 10 minutes, all active hobs will turn off.
Switching off the pause:
Press the pause key again within 10 minutes. The hob will continue to operate with the same settings as before the break, and timers will be unpaused.
What is the Recall function on the ASKO HID865MFC?
This feature allows you to recall all the settings of the cooking zones if the hob was accidentally switched off. To use it, you must switch the hob back on within 6 seconds. Then, press anywhere on any slider within the next 6 seconds to recall all the settings from before the appliance was last switched off.
How do I use the count-down timer on the ASKO HID865MFC?
The count-down timer can be set for each cooking zone to automatically switch it off after a set time.
Setting the count-down timer:
1. Press the count-down timer selector key for the desired active cooking zone. The key and 0:00 will flash on the display unit.
2. Set the desired cooking time with the + and – keys.
3. If the time is not set within five seconds, the count-down timer is disabled.
4. Repeat these steps for other cooking zones.
Deactivating the count-down timer:
Press the timer icon for the selected cooking zone and hold it for 3 seconds. The timer will be switched off.
Stopping the timer alarm:
When the time expires, an alarm will sound. To stop the alarm, press the count-down timer selector key or remove the pan from the cooking zone.
How do I use the PLUS menu on my ASKO HID865MFC?
The PLUS menu allows for semi-automatic, temperature-based cooking programs.
1. Touch the PLUS menu key to display the program line: keeping warm/heating up, frying/wok, and grill (in bridge mode).
2. Choose a program by touching its symbol. Then set the desired temperature with the slider.
3. The program activates after 3 seconds of inactivity. Always add water, oil, or butter before starting a program; do not use an empty pan.
4. To deactivate a PLUS program, press the active program key for about three seconds or select a power level manually.
Program details:
• **Keeping warm and Heating up:** Use for tasks like melting chocolate (45 °C), keeping food warm (70 °C), simmering (94 °C), or boiling (100 °C).
• **Frying/wok:** Use for cooking vegetables, fish, bacon, meat, fried potatoes, or eggs with butter or oil.
• **Grill:** This function is for bridged cooking zones and is optimized for ASKO induction accessories like a grill plate or teppanyaki.
During the heating-up stage, the slider and set temperature will flash. When the temperature is reached, a short beep will sound, and the slider will be constantly lit, indicating you can start cooking.
How do I set up and use Celsius°Cooking™ accessories with my ASKO HID865MFC?
Celsius°Cooking™ uses connected cookware (Frying Pan, Chef’s Pot) or a temperature Probe to precisely control cooking temperatures.
Preparing the Celsius°Cooking™ Probe:
1. Pull the battery protection tab out of the Probe housing. To replace the battery, unscrew the cover, replace the battery (negative (-) side in first), and replace the cover without overtightening.
2. To use in a pan, slide the suspension bracket over the pan edge. Slide the Probe pin into the bracket. The tip of the probe should be at least 1 cm from the pan bottom.
Preparing Celsius°Cooking™ Cookware:
1. Insert an AAA battery into the panhandle (negative (-) end goes in first).
2. Insert the handle cap end into the panhandle and turn it a quarter to secure.
Assigning Cookware to a Cooking Zone:
1. Switch on the hob.
2. Place the Celsius°Cooking™ cookware or a regular pot with the Probe on a desired cooking zone.
3. After it is detected, quickly tap twice on the handle cap sensor or the probe housing to activate it.
4. The Celsius°Cooking™ mode key will light up on every possible cooking zone. Press the key on the needed cooking zone to assign the accessory.
5. The Celsius°Cooking™ menu will open, showing programs applicable to the cookware.
How do I control a compatible hood with my ASKO HID865MFC hob?
If you have a compatible RF-enabled hood, you can connect it to your hob for integrated control. (Pairing is done in the Settings menu).
• **Switching extraction on and off:** Press the ‘+’ key for a higher fan setting (press and hold for 1 second for the highest setting). Press the ‘-‘ key for a lower setting.
• **Switching the light on and off:** Press the light key to turn the light on at maximum strength. Press it again to turn it off. Press and hold the light key to adjust the lighting intensity.
• **Changing the colour lighting temperature:** Press the light key together with the ‘-‘ key to make the light ‘colder’ or with the ‘+’ key to make it ‘warmer’.
• **Synchro Settings (configured in the menu):**
– **Synchro Start:** Automatically activates the hood lights (and fan, depending on the setting) when the hob is turned on.
– **Synchro Control:** Automatically adjusts the hood fan speed based on the highest activated cooking level on the hob.
– **Synchro Stop:** Switches off the lights and fan (with a delay) when the hob is switched off.
How do I connect my ASKO HID865MFC to the ConnectLife app and Wi-Fi?
Preparation:
1. Know your home Wi-Fi network name (SSID) and password (only 2.4Ghz networks are supported).
2. Have the QR code/AUID label of your appliance accessible.
3. Ensure Wi-Fi is activated on the hob (the Wi-Fi key should be visible).
4. Install the ConnectLife-app on your mobile device and register/log in to your account.
Connection Setup:
1. Launch the ConnectLife-app, select “Add appliances”, choose “Hob”, and follow the instructions.
2. Scan the QR code with the AUID when prompted.
3. On the hob (while not cooking), touch the Wi-Fi key for 3 seconds to enter the Wi-Fi menu.
4. When ‘C’ (connection) is shown, touch the Wi-Fi key to activate Connection Setup Mode. ‘C’ will flash.
5. In the ConnectLife-app, connect your mobile device to the hob’s Wi-Fi network when asked.
6. Follow the remaining instructions in the app to share your home network details and complete the connection.
How do I update the firmware on my ASKO HID865MFC?
To receive firmware updates, your hob must be connected to the cloud via the ConnectLife app with a registered user account.
1. When a new firmware is available, you will receive a notification in the ConnectLife app. Follow the instructions on the app.
2. To start the update, you must first go to the settings menu on your cooking hob and set the ‘FoA’ (Firmware over Air) setting to ‘ON’. This confirms your presence at the hob. This setting automatically resets to ‘OFF’ after 90 minutes.
3. After setting FoA to ON, start the update process on your mobile app.
4. The cooking hob will switch off. The Wi-Fi symbol will flash during the update process, which can take up to 60 minutes. The hob cannot be used during the update.
Do not terminate the power supply or Wi-Fi connection during the update. If the update fails, the hob will remain on the previous firmware version. If the hob is not responding after the process, wait for some time before contacting the service department.
How do I access and change the settings on my ASKO HID865MFC?
You can tailor the hob’s behavior using the settings menu.
To enter the menu:
1. Ensure there are no pans on any cooking zone.
2. Touch any slider with two fingers and hold for 3 seconds.
To navigate and change settings:
1. Toggle through the different settings using the slider.
2. To view or change a specific setting, touch the slider element with one finger and hold for 3 seconds.
3. Toggle to the desired value for that setting.
4. The new setting will be confirmed after 3 seconds of inactivity.
To exit the menu:
Press anywhere on the slider with two fingers for 3 seconds.
What do the different settings in the menu of the ASKO HID865MFC mean?
| Setting | Description |
|---|---|
| boo – Auto boost | While on, boost is automatically activated with power level 12. While off, boost must be activated manually. |
| brd – Auto bridge | While on, zones are automatically bridged when a large pan is detected. While off, bridging must be done manually. |
| rEC – Recovery function | While on, this function is active, and settings can be moved when a pan switches position. |
| Atl – Auto timer | While on, the stopwatch starts automatically when a zone is activated. While off, it must be started manually. |
| ACL – Auto child lock | While on, the hob is automatically locked every time it is switched off. |
| Snd – Sound volume | Has 4 options: L3 (high), L2 (medium), L1 (low), off (only error/alarm sounds). |
| Sen – Key sensitiveness | Has 3 speed options: L3 (quick), L2 (medium), L1 (slow). |
| hth – Hob-to-hood pairing (RF) | Set to ‘on’ to pair a compatible RF hood. Icons will blink for 5 minutes while waiting for pairing. Set to ‘off’ to unpair. |
| hSt – Hob-to-hood (Synchro Start Level) | Allows the hob to automatically activate the connected hood’s lights when turned on. |
| hSC – Hob-to-hood (Synchro Control response Level) | Allows the hob to automatically control the hood’s fan speed based on the highest cooking level. Set to L3, L2, L1, or off. |
| hSp– Hob-to-hood (Synchro Stop Level) | Allows the hob to automatically deactivate the hood’s lights and fan (with a delay) when turned off. |
| btP – Bluetooth pairing | Set to ‘on’ to pair a new Bluetooth device (e.g., Celsius°Cooking™ accessory). You have 3 minutes to pair. |
| btC – Bluetooth clear | Set to ‘Clr’ to unpair all connected Bluetooth devices. |
| Flr – Display firmware version | Displays the current software versions of the hob. |
| FoA – Firmware update over the air | Set to ‘on’ to confirm your presence at the hob to start a firmware update via the mobile app. Resets to ‘off’ after 10 min. |
| dE – Demo Mode | Appliance will act as usual but will not heat cookware. Indicated with a “d” on startup. Switches off after 10 minutes of no interaction. |
| Con – connection power (Current limiter) | Limits the power draw to match electrical wiring. Must be set by an authorized expert. Setting a lower value may reduce performance. |
How should I clean my ASKO HID865MFC induction hob?
Set the locking function (Child Lock) before you start cleaning. It is recommended to clean the appliance after each use to prevent cooked-on food from damaging the glass surface.
Daily cleaning:
1. Use a damp cloth and a mild cleaning agent (e.g., washing-up liquid) to clean the appliance.
2. Dry the appliance with a paper towel or a cloth.
For heavily polluted glass:
1. Immediately remove food remains, burned grease, or sugar stains with a glass scraper, even if the hob is still hot.
2. Hold the scraper at a 45° to 60° angle to the glass and gently slide it over the surface to remove dirt.
3. After removing stubborn stains, clean the hob as described under ‘Daily cleaning’.
4. If necessary, a special intensive cleaner for ceramic/induction hobs can be used.
Do not use abrasive cleaning agents, steel wool, scourers, or any sharp objects, as they can cause scratches.
What should I do if my ASKO HID865MFC induction hob is not working correctly?
If your appliance is not working properly, first check the points below before contacting the service department.
| Symptom | Possible cause | Solution |
|---|---|---|
| A slight smell is noticeable the first few times the hob is used. | The new appliance is heating up for the first time. | This is normal and will disappear after a few uses. Ventilate the kitchen. |
| The pans make noise while cooking. | This is caused by the energy flowing from the hob to the pan. | At high settings, this is perfectly normal for some pans. It will not damage the pans or the hob. |
| Circle of pan bottom remains visible after cleaning. | Contaminated pan bottom used on the cooking zone. | Clean the induction hob with a ceramic hob cleaner and remove the dirt/grease from the pan bottom. |
| A cooking zone suddenly stops working and you hear a signal. | The pre-set time has ended. | Switch off the beeping by touching the cooking zone’s blinking timer key. |
| The hob is not working and nothing appears in the display. | No power supply due to a defective cable or faulty connection. | Check the fuses and the electric switch/power socket. |
| A fuse blows as soon as the hob is switched on. | The hob has been wrongly connected. | Check the electrical connections. |
| Celsius°Cooking™ key is blinking, with set cooking method key and display. | Celsius°Cooking™ cookware is assigned to the wrong cooking zone. | Remove the cookware and assign it again. |
| Set Celsius°Cooking™ method key is blinking with set temperature display while using the probe. | The Celsius°Cooking™ Probe is removed, not in touch with the content, or the temperature has fallen rapidly. | Place the Probe back or reposition it. Press the cooking method key if the probe isn’t auto-detected. |
| Unstable connection between cookware and hob. | Low battery of cookware or unstable Bluetooth connection. | Switch off the cooktop for 10 seconds and/or change the battery. |
What do the error codes on my ASKO HID865MFC mean?
| Error code | Symptom | Possible cause | Solution |
|---|---|---|---|
| U400 | U 400 appears on display with continuous sound tone. | Voltage of the mains is too high. | Connect the appliance in accordance to the rating plate and instructions. |
| E2 | E2 appears on display. | An empty pan was heated on the cooking zone. | Wait for the cooking zone to cool down or fill the pan with foodstuff. |
| Er03 | Er03 appears on display. | One of the controls is pressed for too long, or there is water, dirt, or a pan on the controls. | Clean the control panel. |
| E7 | E7 appears on display after doing the Wi-Fi connection setup. | Connection Setup failed. | Retry connecting the appliance to your network. Ensure that new devices may connect to it (e.g., MAC-address filtering is deactivated). |
| E65 | E65 appears on display, together with Celsius°Cooking™ is blinking. | Non-Celsius°Cooking™ cookware is not supported. | Use Celsius°Cooking™ cookware. |
| E66 | E66 appears on display, together with Celsius°Cooking™ is blinking. | Celsius°Cooking™ cookware was not found (empty battery, out of range, etc.). | Replace battery. |
| E67 | E67 appears on display, together with Celsius°Cooking™ key is blinking. | Celsius°Cooking™ cookware is missing. | If the handle cap is mounted correctly, replace the battery. |
| E8 | E8 appears on display. | The ventilator is blocked (e.g., by an item in the drawer). | Unblock the ventilator; disconnect the appliance from main voltage for 10 sec. |
| (three wavy vertical lines) | Zone stops unintendedly and residual heat indicator is shown. | Zone is overheated. | After the hob has cooled down, cooking can be continued. |
In case of other error codes, please write down the error code and contact the service department.
How do I troubleshoot Wi-Fi issues with my ASKO HID865MFC?
| Symptom | Possible cause | Solution |
|---|---|---|
| Wi-Fi icon not shown | Wi-Fi is disabled. | Switch the hob off, then touch the on/off key and hold it for 5 seconds. |
| Wi-Fi setup failed | Home network issues. | Check that your home network signal is strong and the internet connection is working. |
| Home network is not displayed during the connection setup process. | Home network is not on 2.4 GHz, the network is hidden, or signal strength is too weak. | Please check the network settings. Ensure a 2.4 GHz and visible network. If the signal is too weak, try to move the network router closer. |
| Cooking hob is shown disconnected on the mobile app. | Wi-Fi is disabled or Home network issues. | Ensure the Wi-Fi is enabled, and the internet connection of your home network is working. Repeat the connection setup if needed. |
| Other Wi-Fi issue | Different causes. | First disable and then enable the Wi-Fi again. Ensure the internet connection of your home network is working. Repeat the connection setup if needed. |
| Firmware update process failed. | Internet connection was lost or power supply was terminated. | Ensure the power supply is not terminated and a stable internet connection exists before retrying. If it fails again, contact the service department. |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
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