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What are the general electrical safety guidelines for the XEROX VERSALINK B615?
To ensure electrical safety when operating your XEROX VERSALINK B615, please follow these guidelines:
• Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electric shock.
• Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so. Power off the printer when performing these installations. Disconnect the power cord when removing covers and guards for installing optional equipment. Except for user-installable options, there are no parts that you can maintain or service behind these covers.
What conditions indicate a safety hazard with my XEROX VERSALINK B615?
The following conditions are hazards to your safety:
• The power cord is damaged or frayed.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• The printer emits smoke, or the surface is unusually hot.
• The printer emits unusual noise or odors.
• The printer causes a circuit breaker, fuse, or other safety device to activate.
If any of these conditions occur, do the following:
1. Power off the printer immediately.
2. Disconnect the power cord from the electrical outlet.
3. Call an authorized service representative.
What are the guidelines for using the power cord with the XEROX VERSALINK B615?
Always use the power cord supplied with your XEROX VERSALINK B615 and follow these guidelines:
• Plug the power cord directly into a properly grounded electrical outlet. Ensure that each end of the cord is connected securely. If you do not know if an outlet is grounded, ask an electrician to check the outlet.
• To avoid risk of fire or electrical shock, do not use extension cords, power strips, or power plugs for more than 90 days. Use only one factory-assembled extension cord of the appropriate gauge if a permanent outlet is not available.
• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.
• Verify that the printer is plugged into an outlet that is providing the correct voltage and power.
• Do not place the printer in an area where people can step on the power cord.
• Do not place objects on the power cord.
• Do not plug or unplug the power cord while the power switch is in the On position.
• If the power cord becomes frayed or worn, replace it.
• To avoid electrical shock and damage to the cord, grasp the plug when unplugging the power cord.
When should I perform an Emergency Power Off on my XEROX VERSALINK B615?
If any of the following conditions occur with your XEROX VERSALINK B615, power it off immediately and disconnect the power cord from the electrical outlet:
• The equipment emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the printer.
• The printer is exposed to water.
• Any part of the printer is damaged.
What are the operational safety guidelines for the XEROX VERSALINK B615?
Follow these safety guidelines to ensure the continued, safe operation of your XEROX VERSALINK B615:
• Do not remove any trays when the printer is printing.
• Do not open the doors when the printer is printing.
• Do not move the printer when it is printing.
• Keep hands, hair, neckties, and so on, away from the exit and feed rollers.
• Do not remove protective covers that require tools for removal.
• Do not override any electrical or mechanical interlock devices.
• Do not attempt to remove paper that is jammed deeply inside the printer. Switch off the printer promptly and contact your local Xerox representative.
• The metallic surfaces in the fuser area are hot. Always use caution when removing paper jams from this area and avoid touching any metallic surfaces.
• To avoid a tip hazard, do not push or move the device with all the paper trays extended.
What are the best practices for printer location and supplies for the XEROX VERSALINK B615?
Printer Location:
• Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight.
• Do not block or cover the slots or openings on the printer.
• Place the printer in an area with adequate space for operation and servicing.
• Place the printer in a dust-free area.
• Do not store or operate the printer in an extremely hot, cold, or humid environment.
• Do not place the printer near a heat source or in direct sunlight.
• Do not place the printer where it is directly exposed to cold air flow from an air conditioning system or in locations susceptible to vibrations.
Printer Supplies:
• Use only supplies designed for your XEROX VERSALINK B615. Unsuitable materials can cause poor performance and a possible safety hazard.
• Follow all warnings and instructions marked on, or supplied with, the product, options, and supplies.
• Store all consumables according to the instructions on the package.
• Keep all consumables away from the reach of children.
• Never throw toner, toner cartridges, drum cartridges, or waste cartridges into an open flame.
• When handling cartridges, avoid skin or eye contact.
What do the symbols on my XEROX VERSALINK B615 mean?
| Symbol | Description |
|---|---|
| Yellow triangle with exclamation mark | Warning: Indicates a hazard that can result in death or serious injury if not avoided. |
| Triangle with flame icon | Hot Warning: Hot surface on or in the printer. Use caution to avoid personal injury. |
| Icon showing a timer and a hot surface | Warning: Wait for the printer to cool for the specified time before touching the fuser. |
| Circle with exclamation mark | Caution: Indicates a mandatory action to take in order to avoid damage to the property. |
| Hand with a line through it over a surface | Do not touch the part or area of the printer. |
| Hand with a line through it | Do not touch. |
| Drum cartridge with sun and a line through it | Do not expose the drum cartridges to direct sunlight. |
| Toner cartridge with flame and a line through it | Do not burn the toner cartridges. |
| Drum cartridge with flame and a line through it | Do not burn the drum cartridges. |
| Paper clip with a line through it | Do not use paper attached with staples or any other form of binding clip. |
| Folded paper with a line through it | Do not use folded, creased, curled, or wrinkled paper. |
| Inkjet paper with a line through it | Do not use inkjet paper. |
| Transparency sheet with a line through it | Do not use transparencies or overhead projector sheets. |
| Paper with print on it being reloaded, with a line through it | Do not reload paper previously printed on or used. |
| Money/stamps with a line through it | Do not copy money, revenue stamps, or postage stamps. |
| Icon of a cleaning tool with an arrow | LED Printhead Cleaner Storage Location |
What are the guidelines for loading documents into the Duplex Automatic Document Feeder and onto the Document Glass of the XEROX VERSALINK B615?
Document Feeder Guidelines:
The Duplex Automatic Document Feeder accommodates documents with a width of 140–216 mm (5.5–8.5 in.), a length of 140–356 mm (5.5–14 in.), and a weight of 60–125 g/m².
• Load original documents face up so that the top of the document enters the feeder first.
• Place only loose sheets of undamaged paper in the document feeder.
• Adjust the paper guides so that they fit against the original documents.
• Insert paper only when the ink on the paper is dry.
• Do not load original documents above the MAX fill line.
Document Glass Guidelines:
The document glass accommodates documents up to 216 x 356 mm (8.5 x 14 in.). Use the document glass instead of the document feeder for the following types of originals:
• Paper with paper clips or staples attached
• Paper with wrinkles, curls, folds, tears, or notches
• Coated or carbonless paper or items other than paper, such as cloth or metal
• Envelopes
• Books
What do the different functions on the control panel of the XEROX VERSALINK B615 do?
| Item | Name | Description |
|---|---|---|
| 1 | Touch Screen Display | This area of the screen displays information and provides access to printer functions and applications. |
| 2 | Administrator Logon | This is the location where the system administrator logs in using the system administrator password. |
| 3 | Power/Wake | This button powers the printer on/off, enters Sleep mode, restarts, or wakes the printer. It also blinks to indicate the power status. Holding for 5 seconds powers off the printer. |
| 4 | Home Button | This button provides access to the Home menu for printer features. |
| 5 | NFC Area | Near Field Communication (NFC) area. Use this to obtain a network interface or establish a TCP/IP connection between your mobile device and the printer. |
| 6 | Status LED | This light blinks blue or amber to indicate printer status. Blue blinking indicates job processing (copy, print, fax) or a Wi-Fi Direct connection request. Amber blinking indicates an error condition like a paper jam, out of toner, or a system error. |
How do I power on, restart, or power off the XEROX VERSALINK B615?
Powering On or Waking from Sleep/Low-Power Mode:
To power on the printer, or to exit Low-Power mode or Sleep mode, press the Power/Wake button.
Restarting, Placing in Sleep Mode, or Powering Off:
1. At the printer control panel, press the Power/Wake button.
2. A menu will appear. Select an option:
• To restart the printer, touch Restart.
• To place the printer in Sleep Mode, touch Sleep. The touch screen will go dark and the Power/Wake button will flash.
• To power off the printer, touch Power Off.
• If the printer does not respond to a single press of the Power/Wake button, press and hold the button for 5 seconds. A “Please Wait” message appears as the printer powers down.
How do I log in to the XEROX VERSALINK B615 at the control panel?
If authentication is required to access printer features, follow these steps to log in:
1. At the printer control panel, press the Home button.
2. Touch Log In.
3. Type the User Name using the keypad, then touch Enter.
4. If prompted, enter the password, then touch Enter.
5. Touch OK.
What information pages can I print from my XEROX VERSALINK B615?
Your XEROX VERSALINK B615 can print several information pages. Here are the available pages and their descriptions:
| Name | Description |
|---|---|
| Configuration Report | Provides printer information including installed options, network settings, port setup, tray information, and more. |
| Billing Summary Report | Provides information about the device and a detailed listing of the billing meters and sheet counts. |
| Supplies Usage Report | Provides coverage information and part numbers for reordering supplies. |
| PostScript Font List | Provides a printout of all PostScript fonts that are available on the printer. |
| PCL Font List | Provides a printout of all PCL fonts that are available on the printer. |
| Demonstration Print | Provides a demonstration of the current print-quality settings. |
| Startup Page | Provides basic printer configuration and network information. |
| Job History Report | Provides retained information on previous print jobs, including the date, time, job type, document name, paper size, number of pages, and results. The status of a maximum of 20 jobs prints on the Job History Report. |
How do I print an Information Page on the XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. To print an information page, touch the name of the desired page.
4. To return to the Home screen, press the Home button.
How can I find the IP address of my XEROX VERSALINK B615?
You can find the IP address of your XEROX VERSALINK B615 using the control panel or by printing a Configuration Report.
Viewing the IP Address on the Control Panel:
1. At the printer control panel, press the Home button.
2. Touch Device > About.
3. Record the IP address from the display.
4. To return to the Home screen, press the Home button.
Obtaining the IP Address from the Configuration Report:
1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. Touch Configuration Report. The IP address appears in the Connectivity section of the report for IPv4 or IPv6.
How do I install the optional Wireless Network Adapter for the XEROX VERSALINK B615?
To install the optional Wireless Network Adapter:
1. Power off the printer.
2. To remove the Wireless Network Adapter Port Cover on the back of the printer, press down on the latch, then pull the cover away from the printer.
3. Remove the packaging from the new Wireless Network Adapter.
4. To install the Wireless Network Adapter, follow the procedure defined on the instruction sheet provided with the adapter.
5. Power on the printer.
6. Configure the Wi-Fi settings from the control panel or the Embedded Web Server.
How do I remove the optional Wireless Network Adapter from the XEROX VERSALINK B615?
1. Power off the printer.
2. To unlatch the left-side cover, slide the handle away from the printer, then swing the handle toward the rear of the printer.
3. To remove the cover, slide it toward the back, then away from the printer.
4. Reach into the printer and push the release lever toward the front of the printer. Hold the release lever in this position and gently pull the Wireless Network Adapter away from the printer.
5. To reinstall the Wireless Network Adapter Port Cover, insert the bottom tab into the small slot. Gently press the port cover against the back of the printer until it latches into place.
6. Place the left-side cover back into place, then slide it toward the front of the printer.
7. To latch the cover, swing the handle toward the front of the printer, then push the handle in until it clicks into the locked position.
How do I connect the XEROX VERSALINK B615 to a wireless network using Wi-Fi Protected Setup (WPS)?
To connect using the Push-Button Connection (PBC) method:
1. At the printer control panel, press the Home button.
2. Touch Device > Connectivity > Wi-Fi.
3. If Wi-Fi is Off, touch the toggle to turn it On, then touch Restart Now when prompted.
4. After the printer restarts, navigate back to Device > Connectivity > Wi-Fi.
5. Touch Manual Setup.
6. Touch Wi-Fi Protected Setup (WPS).
7. Touch PBC, then touch OK.
8. On your wireless router, press the WPS button. The router will broadcast setup information for 120 seconds.
9. At the printer, press the Home button and touch Restart Now when prompted.
10. After the printer restarts, wait two minutes, then print a Configuration Report to get the network information, including the IP address.
How do I manually connect my XEROX VERSALINK B615 to a wireless network?
1. At the printer control panel, press the Home button.
2. Touch Device > Connectivity > Wi-Fi.
3. If Wi-Fi is Off, touch the toggle to turn it On, then touch Restart Now when prompted. After the printer restarts, return to the Wi-Fi settings menu.
4. To connect to a network:
• Touch the name of the network from the list, enter the password, then touch OK.
• If the network does not appear, touch Manual Setup.
– For Enter the Network Name (SSID), type the name of your network, then press OK.
– Touch Security, then select the security method your wireless network uses.
– Touch Enter Password, then enter the password for your wireless network and touch OK.
5. Press the Home button.
6. At the prompt, touch Restart Now.
How do I connect a telephone line to my XEROX VERSALINK B615 for faxing?
To reduce the risk of fire, use only No. 26 American Wire Gauge (AWG) or larger telecommunication line cord.
1. Ensure that the printer is powered off.
2. Connect a standard RJ11 cable to the Line port on the back of the printer.
3. Connect the other end of the RJ11 cable to an operating telephone line.
4. Power on the printer.
5. Enable and configure the Fax functions.
How do I hide, show, or rearrange apps on the Home screen of my XEROX VERSALINK B615?
Hiding or Showing an App:
1. At the printer control panel, press the Home button.
2. Touch Customize.
3. To display an app that is currently hidden:
a) Touch the Plus (+) icon.
b) Touch the app that you want to appear on the control panel.
c) Touch Done.
4. To hide an installed app:
a) For the app you want to hide, touch the X on its icon.
b) Touch Done.
Rearranging Apps:
1. At the printer control panel, press the Home button.
2. Touch Customize.
3. Touch and hold the required app.
4. Drag the app to the new location.
5. Release the app.
6. Touch Done.
How do I save, delete, or reset app customizations on the XEROX VERSALINK B615?
Saving Presets:
1. At the printer control panel, press the Home button and touch the required App.
2. Select your desired job settings.
3. Scroll to the bottom and touch Save, then touch Save as New Preset.
4. Touch Enter Preset Name, use the keypad to enter a name, and touch Next.
5. Select an icon for the preset and touch Done.
Deleting a Saved Preset:
1. At the printer control panel, press the Home button and touch the required app.
2. Scroll to the bottom and touch Customize.
3. Touch Presets.
4. Touch the Trash icon next to the preset you want to delete.
5. At the prompt, touch Delete, then touch Done.
Removing App Customization:
1. At the printer control panel, press the Home button and touch the required App.
2. Scroll to the bottom and touch Customize.
3. Touch Remove App Customization.
4. At the prompt, touch OK.
How do I check the supply status on my XEROX VERSALINK B615?
1. To view status information for the printer supplies, touch Device > Supplies.
2. To view details about a specific item, including part numbers for reordering, touch the specific item.
3. To return to the Supplies screen, touch X.
4. To return to the Device screen, touch the back arrow.
How do I view the billing and usage counters on my XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. Touch Device > Billing/Usage.
3. To view more details, touch Usage Counters, then select an option:
• Impression Counters: Provides the number of impressions made by the printer.
• Sheet Counters: Provides the number of sheets printed (identifies 1-Sided vs. 2-Sided).
• Images Sent Counters: Provides the number of images sent using Fax, Email, or Scan features.
• Fax Impressions Counters: Provides the number of images sent using Fax features.
• All Usage Counters: Provides all printer usage information.
4. After viewing, press the Home button to return to the Home screen.
How do I add, edit, or delete contacts in the Address Book on the XEROX VERSALINK B615 control panel?
Adding Contacts:
1. At the printer control panel, press the Home button and touch Address Book.
2. Touch the Plus icon (+), then select Add Contact.
3. Enter the contact’s name and other details like email, fax, or SMB scan location.
4. To mark an email or fax as a favorite, touch the Star icon next to it.
5. To save the contact, touch OK.
Editing or Deleting Contacts:
1. At the printer control panel, press the Home button and touch Address Book.
2. Touch a contact name, then touch Edit.
3. To change information, touch the field you want to update, edit as needed, then touch OK.
4. To save your changes, touch OK.
5. To delete the contact, touch Delete Contact, then touch Delete.
How do I manage print jobs on the XEROX VERSALINK B615?
Pausing or Deleting a Current Print Job:
1. At the printer control panel, press the Home button.
2. Touch Jobs, then touch the name of the active print job.
3. Do one of the following:
• To pause the job, touch Pause. To resume it, touch Resume.
• To delete the job, touch Delete. At the prompt, touch Delete again.
Viewing, Printing, or Deleting Saved and Secure Jobs:
1. At the printer control panel, press the Home button and touch Jobs.
2. To view a list of specific job types, touch an option (e.g., Saved Jobs, Personal & Secure Jobs).
3. For Saved Jobs, touch the job to print or touch the Trash icon to delete.
4. For Secure Jobs, touch your folder, enter the passcode, and touch OK. Then you can select a job to print, print all, or delete jobs.
How do I make a copy on the XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. To clear previous settings, touch Reset.
3. Load your original documents either on the document glass (face down, upper-left corner) or in the automatic document feeder (face up, top edge first).
4. Touch Copy, then enter the number of copies needed.
5. If scanning from 2-sided originals, touch 2-Sided and select the appropriate option.
6. Adjust any other copy settings as needed.
7. Touch Start.
8. If you are scanning from the document glass, a prompt appears after the first page is scanned. You can touch Add Page to scan another page, or touch Done to finish the job.
How do I copy an ID card on my XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. Lift the automatic document feeder and place the first side of the ID card in the upper-left corner of the document glass.
3. Touch the ID Card Copy app.
4. Adjust settings as required.
5. Touch Scan.
6. When scanning is finished, lift the document feeder, flip the ID card over in the same spot, then place it in the upper-left corner of the document glass.
7. To scan the second side and print the copies, touch Scan.
How do I send a scanned image in an email from my XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. Load your original documents on the document glass or in the document feeder.
3. Touch Email.
4. Enter recipients by typing an email address in the ‘To’ field and touching Enter, or by touching the Address Book icon to select a contact.
5. If scanning from 2-sided originals, touch 2-Sided Scanning and select an option.
6. Adjust other email settings as needed, such as the attachment file name, file format, and subject line.
7. To start the scan, touch Send.
8. If scanning from the document glass, when prompted, touch Done to finish, or Add Page to scan another page.
How do I scan a document to a USB flash drive on my XEROX VERSALINK B615?
1. Load the original document on the document glass or in the duplex automatic document feeder.
2. At the printer control panel, press the Home button.
3. Insert your USB flash drive into the USB memory port on the front of the printer.
4. At the “USB Drive has been detected” screen, touch Scan to USB.
5. Navigate to the folder where you want to save your file, then touch OK.
6. Adjust scanning features as needed, such as file name and format.
7. To begin the scan, press Scan.
8. If you are scanning from the document glass, when prompted, touch Done to finish, or Add Page to scan another page.
9. When finished, remove the USB flash drive.
How do I send a fax from the XEROX VERSALINK B615?
1. At the printer control panel, press the Home button.
2. Load your original documents on the document glass or in the document feeder.
3. Touch Fax.
4. To enter a recipient fax number, use the touch screen keypad, then touch Enter. Alternatively, add a number from the fax address book by touching the Address Book icon.
5. If scanning from 2-sided originals, touch 2-Sided Scanning and select an option.
6. Adjust other fax settings as needed.
7. Touch Send.
8. If you are scanning from the document glass, when prompted, do one of the following:
• To complete the job, touch Done.
• To scan another page, load a new original and touch Add Page.
• To cancel, touch Cancel, then touch Delete.
How do I print from a USB flash drive on my XEROX VERSALINK B615?
1. Insert the USB flash drive into the USB memory port on the front of the printer.
2. At the “USB Drive has been detected” screen, touch Print from USB.
3. Browse to the file you want to print and touch the file name or icon. To print a group of files, touch the Select All icon.
4. Touch OK.
5. Confirm that the required files are listed. To add more files, touch Add Documents.
6. Select the paper supply, quantity, and 2-sided printing options.
7. Touch Print.
8. When you are finished, remove the USB flash drive.
What are the general precautions for maintaining my XEROX VERSALINK B615?
• When cleaning, do not use organic or strong chemical solvents or aerosol cleaners. Do not pour fluids directly into any area. Use only materials directed in the documentation.
• Keep all cleaning materials out of the reach of children.
• Do not use pressurized spray cleaning aids on or in the printer.
• Do not remove covers or guards fastened with screws. Do not attempt any maintenance procedure not described in the documentation.
• Internal parts of the printer can be hot. Use caution when doors and covers are open.
• Do not place anything on top of the printer.
• Do not leave covers and doors open for any length of time, as light exposure can damage the drum cartridges.
• Do not open covers and doors during printing.
• Do not touch the electrical contacts or gears.
How do I clean the scanner on my XEROX VERSALINK B615?
1. Remove any paper from the Document Feeder Tray and the Document Output Tray.
2. Open the Document Cover.
3. Slightly dampen a soft, lint-free cloth with water.
4. Clean the large document glass.
5. Clean the smaller Constant Velocity Transport (CVT) glass strip to the left of the main glass.
6. Wipe the white underside of the document cover until it is clean and dry.
7. To access the second-side scanning lens, lower the Second-Side Scanning Access Cover inside the opened document feeder.
8. Using a soft cloth moistened with water, wipe the mirrored glass, the white-plastic strip, and the rollers inside this assembly.
9. Close the Second-Side Scanning Access Cover.
10. Close the Document Cover.
How do I clean the feed rollers on the Duplex Automatic Document Feeder of my XEROX VERSALINK B615?
1. Open the Top Cover of the document feeder.
2. Wipe the feed rollers with a dry, soft, lint-free cloth until they are clean.
3. Close the Top Cover.
How do I clean the LED Lens inside my XEROX VERSALINK B615?
1. Open the Front Door of the printer fully.
2. Remove the Toner Cartridge by gripping both handles and pulling it straight out.
3. Remove the Drum Cartridge by gripping the orange handle and pulling it straight out.
4. Remove the cleaning tool from its storage location inside the Front Door.
5. If necessary, replace the cleaning pad on the tool.
6. To remove any debris or toner dust, set the cleaning tool on the LED Lens Block. Slide the cleaning tool until it stops at one end of the LED Lens Block. Then slide the tool in the other direction until it stops at the opposite end. Repeat this motion two more times.
7. Replace the cleaning tool into its storage location.
8. Slide the Drum Cartridge back into the printer until it stops.
9. Slide the Toner Cartridge back into the printer until it stops.
10. Close the Front Door.
How do I move my XEROX VERSALINK B615 safely?
Follow these instructions when moving the printer:
1. Power off the printer, then disconnect the power cord and other cables from the back.
2. Remove any paper from the Bypass Tray and then close it.
3. Remove any paper from the Output Tray.
4. If the Output Tray Extension is extended, close it.
5. Remove any paper from Tray 1, then close the tray.
6. If an optional 550-Sheet Feeder is installed, unlock and uninstall it before moving the main printer unit.
7. To lift the printer, always use at least two people to grasp the hand holds on each side. Lift the printer firmly by gripping the recessed areas on both sides.
8. When moving the printer, do not tilt it more than 10 degrees in any direction to prevent toner spillage.
After moving the printer:
1. Reinstall any parts that you removed.
2. Reconnect the printer to the cables and power cord.
3. Plug in and power on the printer.
What should I do if my XEROX VERSALINK B615 printer will not power on?
| Probable Causes | Solutions |
|---|---|
| The power switch is not turned on. | At the printer control panel, press the Power/Wake button. |
| The power cord is not plugged into the outlet correctly. | Power off the printer, then plug the power cord securely into the outlet. |
| The printer requires a full reset. | Power off the printer, then unplug the power cord and wait 30 seconds. Plug the power cord into the outlet securely, then press the Power/Wake button. |
| Something is wrong with the outlet connected to the printer. | Plug another electrical appliance into the outlet, then check if it operates properly. Try a different outlet. |
| The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications. | Use a power source with the specifications listed in the Electrical Specifications. |
Why does my XEROX VERSALINK B615 keep resetting or powering off?
| Probable Causes | Solutions |
|---|---|
| The power cord is not plugged into the outlet correctly. | Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. |
| A system error occurred. | Power off the printer, then power on again. If the error persists, contact your Xerox representative. |
| The printer is connected to an uninterruptible power supply. | Power off the printer, then connect the power cord to a suitable outlet. |
| The printer is connected to a power strip shared with other high-power devices. | Plug the printer directly into the outlet or into a power strip that is not shared with other devices. |
| The Auto Power Off feature is enabled to save power. | Increase the Auto Power Off timer setting or disable the Auto Power Off feature. |
Why isn’t my XEROX VERSALINK B615 printing?
| Probable Causes | Solutions |
|---|---|
| The printer is in Power Saver mode. | On the control panel, press the Power/Wake button. |
| The printer has an error. | If the Status LED is blinking amber, follow the instructions on the control panel to clear the error. If the error persists, contact your Xerox representative. |
| The printer is out of paper. | Load paper into the tray. |
| The incorrect paper is loaded for the print job. | Load the correct paper in the appropriate tray. At the printer control panel, specify the correct paper size, type and color. |
| The paper settings for the print job do not match any paper loaded in the paper trays at the printer. | From the print driver, select a paper tray containing the correct paper. |
| A toner cartridge is empty. | Replace the empty toner cartridge. |
| No control panel indicators are lighted. | Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. If the error persists, contact your Xerox representative. |
| The printer is busy. | If the Status LED is flashing blue, a previous print job could be the problem. In the print driver, use the Printer Properties to delete all print jobs in the print queue. At the control panel, touch Jobs, then delete all pending print jobs. |
| The printer cable is disconnected. | If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. |
How do I clear paper jams from the Duplex Automatic Document Feeder on the XEROX VERSALINK B615?
1. Open the Top Cover of the feeder and remove any loose paper.
2. If paper is jammed inside, open the main Document Cover (the whole top unit).
3. To access the jammed paper, open the Second-Side Scanning Access Cover (inside the feeder mechanism) and remove any jammed paper.
4. Close the Second-Side Scanning Access Cover.
5. Close the Document Cover, then reload the document in the Duplex Automatic Document Feeder.
How do I clear a paper jam in the Fuser Area of the XEROX VERSALINK B615?
1. Lift the rear door release and pull open the door on the back of the printer.
2. To open the paper guide on the top of the fuser, lift the paper guide tab.
3. Remove any jammed paper from the back of the printer.
4. Close the paper guide on the fuser.
5. Close the rear door.
What should I do if there is a paper jam message that stays on my XEROX VERSALINK B615?
| Probable Causes | Solutions |
|---|---|
| Some paper remains jammed in the printer. | Recheck the paper path and make sure that you have removed all of the jammed paper, including any torn pieces. |
| One of the printer doors is open. | Check the doors on the printer. Close any door that is open. |
How can I solve print quality problems with my XEROX VERSALINK B615?
| Symptom | Solutions |
|---|---|
| The output is too light. | • Check the toner level. If the toner cartridge is near empty, replace it. • Verify that you are using a genuine Xerox toner cartridge approved for this printer. • Replace the paper with a recommended size and type, and confirm that printer and driver settings are correct. |
| Toner smears or print rubs off. The output has stains on the back side. | • Change the Paper Type settings in the print driver. For example, change Plain to Lightweight Cardstock. • Verify that the paper is the correct size, type, and weight. Change the paper settings to match the paper in the tray. • Verify that the printer is plugged into an outlet with the correct voltage and power. |
| Random spots on the output, or the image is blurry. | • Ensure that the toner cartridge is installed correctly. • If you used a non-genuine brand toner cartridge, install a genuine Xerox toner cartridge. • Ensure that the humidity in the room is within specifications. |
| The output is blank. | • Power off the printer, then power on again. • If the error persists, contact your Xerox representative. |
| White lines or vertical blanks appear. | Clean the LED Lens. |
| Streaks appear in the output. | • Replace the Drum Cartridge. • If the error persists, contact your Xerox representative. |
| Ghosting appears in the printed output. | • Verify that the paper is the correct size, type, and weight. • Change the Paper Type settings in the print driver. • Replace the Drum Cartridge. |
| The output print is wrinkled or stained. | • Verify that the paper is the correct size, type, and weight and that it is loaded properly. • Load a new ream of paper. • Change the Paper Type settings in the print driver. |
| The top margin is incorrect. | • Ensure that the paper is loaded properly. • Ensure that the margins are set correctly in the application that you are using. • Adjust the paper registration. |
| Spots or lines appear at regular intervals on the prints. | 1. Print the Repeating Defects pages: touch Device > Support > Support Pages > Repeating Defects. 2. To determine the cause, measure the distance between the print defects and compare it to the list provided in the manual (e.g., 28 mm = Drum Cartridge, 46 mm = Transfer Roller, 82 mm = Fuser). 3. If the repeating defects match one of the distances, replace the matching component. |
How do I troubleshoot problems with sending faxes on my XEROX VERSALINK B615?
| Symptoms | Causes | Solutions |
|---|---|---|
| The document is not scanned using the document feeder. | The document is too thick, too thin, or too small. | Use the document glass to send the fax. |
| The document is scanned at an angle. | The document feeder guides are not adjusted to the width of the document. | Adjust the document feeder guides to fit the width of the document. |
| The fax received by the recipient is blurry. | The document is positioned incorrectly. | Position the document correctly. |
| The document glass is dirty. | Clean the document glass. | |
| Fax was not transmitted. | The fax number is wrong. | Verify the fax number. |
| The telephone line is connected incorrectly. | Verify the telephone connection. If it is disconnected, connect it. | |
| There is a problem with the fax machine of the recipient. | Contact the recipient. |
How do I troubleshoot problems with receiving faxes on my XEROX VERSALINK B615?
| Symptoms | Causes | Solutions |
|---|---|---|
| The received fax is blank. | There is a problem with the telephone connection or with the fax machine of the caller. | Verify that the printer can make clean copies. If it can, have the caller send the fax again. |
| The printer answers the call, but does not accept incoming data. | Not enough memory. | If the job contains several graphics, the printer could not have enough memory. Delete stored documents and jobs then wait for the existing job to complete. |
| The received fax size is reduced. | The paper supply in the printer does not match the document size sent. | Confirm the original size of the documents. Documents could be reduced based on the available paper supply in the printer. |
| Faxes cannot be received automatically. | The printer is set to receive faxes manually. | Set the printer to automatic reception. |
| The memory is full. | Load paper if it is empty, and then print the faxes stored in the memory. | |
| The telephone line is incorrectly connected. | Verify the telephone line connection. If it is disconnected, connect it. |
What are the available features for the Copy, Email, Fax, Scan To, and ID Card Copy apps on the XEROX VERSALINK B615?
The following table describes the features available for various apps on your XEROX VERSALINK B615.
| Feature | Description | Copy | Fax | Scan To | ID Card Copy | |
|---|---|---|---|---|---|---|
| Preset | Use Preset to select values that were stored previously. | X | X | X | X | |
| Output Color | Use Output Color to control the color rendering of the scanned image. | X | X | |||
| Saturation | Saturation allows you to adjust the color strength and the amount of gray in the color. | X | X | |||
| 2-Sided Scanning | Set the device to scan one or both sides of an original document. | X | X | X | X | |
| Paper Supply | Specify the size, type, and color of the paper required. | X | X | |||
| Collated | Collate multiple-page copy jobs automatically. | X | ||||
| Reduce/Enlarge | Reduce the image to as little as 25% or enlarge it as much as 400%. | X | ||||
| Original Type | The printer optimizes the image quality based on the type of images in the original document. | X | X | X | X | X |
| Lighten/Darken | Use the Lighten/Darken slider to make the output image or print lighter or darker. | X | X | X | X | X |
| Sharpness | Sharpen the output image or print. | X | X | X | X | |
| Original Orientation | Specify the layout of the original images that you scan. | X | X | X | ||
| Image Shift | Modify the location of the image on the page. | X | ||||
| Auto Background Suppression | Reduce the sensitivity of the printer to variations in light background colors. | X | X | X | X | |
| Edge Erase | Erase content from the edges of your images. | X | X | X | ||
| Original Size | Specify the original document size to ensure you are scanning the correct area. | X | X | X | X | |
| Book Copying | Copy books, magazines, or other bound documents. | X | ||||
| Front Cover | Print the first page of your copy job on different paper. | X | ||||
| Annotations | Add page numbers and the date to your copies. | X | ||||
| Booklet Creation | Prints two pages on each side of the paper, reordered for folding. | X | ||||
| Page Layout | Print a selected number of pages on one side of a sheet of paper. | X | ||||
| Sample Copy | Print a test copy of a job to inspect before printing multiple copies. | X | ||||
| Quantity | Enter the number of required ID card copies. | X | ||||
| Preview | Use this option to view a sample image. | X | X | X | ||
| Resolution | Determines how fine or grainy graphic images appear. | X | X | X | ||
| Contrast | Adjust the variation between light and dark areas of the image. | X | X | |||
| Remove Blank Pages | Configures the printer to ignore blank pages. | X | X | X | ||
| Book Scanning | Scan books, magazines, or other bound documents. | X | X | |||
| Subject | Add a title or heading to the email subject. | X | ||||
| From | Specify the originator of the email. | X | ||||
| Reply To | Include an email address you want the recipient to reply to. | X | ||||
| Message | Enter information to accompany the email. | X | ||||
| File Format | Specify the format of the saved image. | X | ||||
| File Already Exists | Define what action the device takes when the file name is used already. | X | ||||
| File Name | Specify a name for the file containing the scanned images. | X | X | |||
| Book Faxing | Scan images from books, magazines, or other bound documents for faxing. | X | ||||
| Starting Rate | Select the highest starting rate to transmit the fax. | X | ||||
| Cover Sheet | Add an introduction page to the beginning of your fax. | X | ||||
| Transmission Header Text | Ensure the sender’s name and number, and the date/time are included on all faxes. | X | ||||
| Delay Send | Set a time in the future for the printer to send your fax job. | X | ||||
| Priority Send | Identify urgent faxes so they are sent first. | X | ||||
| Manual Send | Enable the fax modem speaker temporarily. | X | ||||
| Polling | Allows you to retrieve faxes stored on other fax machines. | X |
How to use the PDF below:
* Touchscreen: Swipe up/down with-in the PDF to scroll and pinch or spread with two fingers to zoom.
* Mouse: While your mouse is hovering over the PDF, use the mouse wheel to scroll and click on the – / + buttons at the bottom of the PDF to zoom.
CLICK HERE TO DOWNLOAD XEROX VERSALINK B615 (01) PDF DOCUMENT
