VAN RAAM VIKTORIA (02) PDF Document

Your VAN RAAM VIKTORIA delivery should include the following items:

• Tricycle with packaging

• User manual(s)

• Possible Smart-battery including card with 5-digit code (depending on options)

• Possible chargers (depending on options)

• Spare keys

You should check the delivery immediately after receiving it. In case of damage or incomplete delivery, contact your dealer immediately.

The VAN RAAM VIKTORIA is designed for normal use on level and solid ground. It is meant for one person who is independently mobile and does not have serious visual or other impairments that would prevent responsible participation in traffic. The maximum user weight and luggage load, found in the ‘Technical Specifications’ section, must not be exceeded. Local traffic laws and regulations should always be observed.

• Ensure the tricycle is in good condition before each use. Check the brakes, lighting, and tyre pressure.

• Regularly check that the wheels, handlebars, saddle, and all screw joints are tight.

• Only use the tricycle on a solid and level surface.

• Make sure that wide trousers or loose clothing do not get caught in the chain, spokes, or pedals.

• Do not use a pressure washer or steam cleaner for cleaning.

• Block the tricycle with the parking brake when getting on or off.

• Always lock the tricycle when leaving it unattended.

• Brake in time and ride at a moderate speed when driving downhill or entering tunnels.

• In case of pregnancy, extra care is required.

• Do not leave the tricycle in direct sunlight, as some parts could exceed 41°C and cause burns.

• If equipped with an electric motor, get used to the electric support before riding extensively. Be careful when you turn on the electric support system.

• Practice using the reverse function and be careful not to switch it on inadvertently.

• It is not recommended to cycle on a slope steeper than 10%, as this carries an increased risk.

• It is advised to drive slowly on slopes, especially when riding backwards. Use a dosed braking force when braking while riding backwards to avoid losing contact with the road.

• If you are stationary on a slope or ramp, proceed to drive off slowly. Lean forwards while driving off to prevent the front wheel from lifting.

• Avoid riding on steep slopes if your bike has accessories on the rear like a walking holder bracket, wheelchair holder, child seats, or loaded baskets, as the front wheel may lose contact with the road more easily.

Yes, extra attention is essential if a child is using the tricycle:

• Never leave a child alone with the tricycle without supervision!

• Always have the child wear a correctly fitting tricycle helmet.

• Have the child wear visible reflective clothing to be visible to other road users.

• Warn the child to avoid dangerous speeds when driving downhill or entering tunnels, and to brake on time.

• It is advisable to fit a flag onto the tricycle that is visible above the child.

The maximum load should not be exceeded. The total permitted load includes the user and any load on the luggage rack or in a basket. The specific maximum user weight and luggage load can be found in the ‘Technical Specifications’ chapter of the user manual.

The permitted load on the luggage rack and in the basket is a maximum of 20 kg. People may not be transported on the luggage rack or in the basket. Be aware that a full basket can considerably influence steering.

The replacement and repair of parts such as the frame, forks, light, brakes, drive mechanism, and handlebars should always be performed by an authorized dealer. If not, the guarantee ceases to be valid and you will be personally responsible in the event of possible damage. Specific safety parts should always be replaced with new parts.

The saddle height is correct when the cyclist is sitting on the tricycle and can put a foot on the pedal in its lowest position with their leg stretched but relaxed. To adjust the saddle:

1. Slightly loosen the screw [A] using an Allen key.

2. Slide the saddle to the correct height.

3. Tighten the screw.

Important: Do not pull the saddle pin out further than the ‘MIN INSERT’ marking. The tube will not be deep enough in the shank and could come off, leading to serious injuries.

To adjust the handlebars on your VAN RAAM VIKTORIA:

1. Slightly loosen the screw by using an Allen key.

2. Slide the handlebars to the correct height and tighten the screw very firmly again.

Warning: Do not pull the handlebars out further than the ‘MIN INSERT’ mark. Otherwise, the tube will not be deep enough in the shaft and will risk coming off, which can lead to serious injuries.

You can tilt the handlebars to influence the distance from the handlebars to your upper body. Determine your most comfortable position by using the tricycle.

To tilt the handlebars:

1. Slightly loosen the screws [A] with an Allen key.

2. Put the handlebars in the desired position and then tighten the screws considerably.

3. Slightly loosen screw [B] with an Allen key, put the handlebars in the correct (horizontal) position and then tighten the screw again.

Always use the parking brake if you park the VAN RAAM VIKTORIA and leave it behind. To operate the parking brake, squeeze the left brake lever [A] and secure it with the locking lever [B].

Always try to park the tricycle on a level surface. The tricycle should never be parked on a slope greater than 6 degrees.

If your VAN RAAM VIKTORIA is equipped with centrally operated lighting connected to the electric system, the lighting will turn on automatically when the electric system is activated. You can adjust the angle of the headlight so that the center of the light beam is aimed about ten meters in front of the bike.

You can also manually turn the lighting on and off by briefly pushing the on/off button on the display. When the electric system is turned off, the lighting will turn off automatically.

Note: The USB port in the headlight has no function.

The VAN RAAM VIKTORIA may have no gears or eight gears. If equipped with gears, they are operated by turning the grip on the handlebar. Do not use the pedals when turning the grip to change gears.

Before every ride with your VAN RAAM VIKTORIA, you should check the following:

• The brakes (including the parking brakes)

• The tyre pressure (recommended: 3 bar)

• The lights

• That all parts are fitted properly

• That the battery is adequately charged (if equipped with an electric system)

If you observe any irregularities during the check, contact your dealer and stop using the tricycle.

Riding a tricycle like the VAN RAAM VIKTORIA is a different experience than riding a bicycle. Keep these points in mind:

• Practice with bends and braking, as a tricycle can react contrary to what you might expect.

• When going around a bend, the inner back wheel may lift off the ground. To avoid this, lean your body towards the inside of the bend.

• Be cautious with the front wheel brake (usually the right lever). Forceful braking could block the front wheel and result in a fall. Familiarize yourself with controlled braking of the front wheel.

• If your tricycle has an electric motor, you must train with the acceleration and reverse functions. Be careful not to start them unintentionally.

• High speeds in bends, driving on rough ground, and sharp bends can lead to the tricycle falling over.

The Silent electric system on your VAN RAAM VIKTORIA has the following functions:

• Pedal support while cycling

• Start support

• Backwards pedalling with support (reverse mode)

• Integrated lighting control

Using the on/off button on the display, you can switch the electrical system on or off.

• Switching on: Push the button briefly.

• Switching off: Push the button for two seconds.

After the system is turned on, the electric motor is active in level 1. If the system is not used, it will automatically turn off after a certain time.

You can set the desired support by using one of the support levels 1, 2, or 3 on the display.

1. Light support, maximum range.

2. Average support, average range.

3. Maximum support, low range.

You can change the level while cycling.

The Silent electric motor has a start support feature that allows you to pull away without pedalling up to a speed of 6 km/h over 6 seconds. To use it, press the start assist button and keep it pressed down. If you pedal normally while using it, the function works for up to 6 seconds each time the button is pressed, up to the maximum speed of the bicycle (20-25 km/h). The start assist is useful for extra support when starting or cycling uphill. For a steep climb, you can use support level 3 and push the start assist repeatedly for 6 seconds to achieve maximum support.

The battery charge level is shown by five LED lights on the battery itself. You can press the button [A] on the battery to check the charge.

• **Five green lights:** The battery is fully charged.

• **Two green lights:** The battery is 50% charged.

• **One red light on:** The battery is almost empty and needs to be recharged.

• **Flashing red light:** The battery is empty, and the motor will no longer provide support. Integrated lighting will continue to work.

During charging, the lights will display the progress of the charge.

The reverse mode on your VAN RAAM VIKTORIA is activated by pedalling backwards from a standing position. Within a few seconds, the motor will activate, and the tricycle will cycle backwards at a speed of about 2 km/h. Be careful not to be startled by this unexpected reaction, for example, while waiting at a traffic light.

For the best performance and to prolong the life of the battery, it is recommended to charge it at home at room temperature. Only use the charger when the ambient temperature is between 0 and 35 degrees Celsius.

1. Unlock the battery by turning the key a quarter turn.

2. Push down and hold the lock, then pull the battery out of the holder with your other hand.

3. Take the battery pack inside. First, plug the charger into the socket. The green LED will light up, indicating the charger is on standby.

4. Then insert the charging connector of the charger into the charging point of the battery. The red LED will light up, indicating the charger is now charging.

5. The charging time depends on the battery level. An 11.4 Ah battery takes approximately 2 hours, and a 24.8 Ah battery takes about 4.5 hours.

6. Once the battery is fully charged, the green LED will be solid. First, remove the charging connector from the battery.

7. Then, unplug the charger from the socket.

8. Put the battery back in the holder on the cycle and close the lock.

The LED on the charger indicates the following statuses:

When the battery of your VAN RAAM VIKTORIA is nearly empty and has not been used for a week, it will enter deep sleep mode. This mode uses as little power as possible to increase the lifespan of the battery. When the battery is in deep sleep mode, it cannot be used. To wake it up, press the button on the battery. It is recommended to fully charge the battery before using it again after it has been in deep sleep mode.

• Never leave the bike with an empty battery. Charge it as soon as possible before it’s totally empty.

• The best storage charge for the battery is when three to five LED lights are lit.

• Check the battery every month in the winter. Recharge it if fewer than three LED lights are on.

• Preferably store and use the battery in environments of 5 to 20 °C. Avoid higher or lower temperatures.

• Do not charge the battery in direct sunlight and ensure it is not charged at a temperature of less than 5 °C.

• Only use the charger indoors and in non-humid environments; the charger must not get wet.

• Only use the supplied Van Raam battery and charger.

• Never open the battery or charger housing.

• Don’t drop the battery, as this can cause internal and external damage.

• If your bicycle has a fault, disconnect the battery from the bicycle.

If the system does not turn on, follow these steps:

1. Make sure that the battery is properly attached.

2. Check the status of the battery. If it is empty, recharge the battery.

3. If the above actions do not help, contact your dealer.

If the battery indicator LED lights on the display are flashing, it means the motor may be overheated due to a continuous high load. For protection, the system will reduce the support. The system is in temperature-protection mode. You can continue cycling with reduced support. After the motor cools down, the normal support and indication will be restored automatically.

If the support LED lights on the display are flashing, this indicates a motor failure. You will need to contact your dealer.

• Only charge Van Raam Li-Ion batteries with the included charger. Connect it to a suitable power point (220-240 Volt AC 50-60 Hz).

• The charger should only be used by people who have read the user manual.

• Keep the charger out of reach of children.

• Use the charger in a dust-free, dry, and ventilated environment. Do not expose it to water, heat sources, or direct sunlight.

• Do not charge batteries that feel hot to the touch. Stop charging if the battery becomes abnormally hot (>40°C).

• Do not use the charger if it is visibly damaged or modified. Do not repair it yourself; contact Van Raam.

• While charging, monitor the charger and the battery. Once full, remove the plug from the socket and the charger from the battery.

The Van Raam E-Bike App is a free smartphone app that can be used with your electric VAN RAAM VIKTORIA. Its features include:

• Use as a luxury bicycle computer.

• View battery data.

• Receive battery advice.

• Change bike settings.

• Send an SOS message with your GPS location to a chosen number.

• View cycled routes.

• View information about the bike.

• Locate/Find your bike.

• Receive push notifications.

To adjust the foot support in length:

1. Slightly loosen the four nuts with a socket wrench.

2. Slide the plate with the foot support forwards or backwards to the desired position.

3. Tighten the nuts again.

To adjust the foot support in width:

1. Slightly loosen the two screws with an Allen key.

2. Slide the adjustable outer half of the foot support to the desired position.

3. Tighten the screws again.

The VAN RAAM VIKTORIA can be divided into two parts. To divide the frame:

1. Use the parking brake.

2. Remove the grip from the handlebars. Push the pellets of the small spring [A] so that the grip can be removed.

3. (Electrical only) Disconnect the Velcro band to reach the connectors.

4. (Electrical only) Disconnect the connectors. Pull the black connectors straight apart. Disassemble the metal connector.

5. Loosen the knob.

6. Remove the front part out of the coupling.

To reassemble the tricycle, follow these steps in reverse order. When connecting cables, make sure the arrows or cams are directly opposite each other.

The frame of the VAN RAAM VIKTORIA can be cleaned with a damp cloth. For dirtier areas, you can use a mild detergent. The wheels can be cleaned with a moist brush with plastic hairs (not a wire brush). The saddle, grips, and backrest can be cleaned with mild soap and water.

Important: Do not use a pressure washer or a steam cleaner.

The chain should be cleaned and maintained at regular intervals (approximately every three months). Use only special chain grease or Tevlon spray to ensure the chain runs smoothly, stays water-resistant, and does not rust.

1. Wipe the chain with a cloth.

2. Treat it with grease or spray.

3. Remove any excess lubricant with a rag.

Other parts should not be treated with a lubricant.

The chain should not be too tight; it should hang loose. You should be able to move it up and down by about half a centimetre without effort. To adjust the chain tension, the back wheel axle is adjusted:

1. Slightly loosen the nuts of the back wheel axle so the wheel can move backwards and forwards.

2. Slide the back wheel backwards so that the chain is hanging loose as described earlier. Also slide the bracket [A].

3. At the same time, make sure the wheel is straight and positioned in the centre of the frame, not to the left or right.

4. Slightly tighten the nuts.

5. Check whether the chain tension is correct and the wheel is straight in the frame.

6. Tighten the nuts again.

If you want to dispose of your VAN RAAM VIKTORIA, contact your dealer or the local waste disposal company. They will dispose of the tricycle according to your town’s regulations.

For the battery, if it is defective or you are no longer using it, it must be recycled. Please contact your dealer, as they are responsible for complying with the recycling obligation.

On the VAN RAAM VIKTORIA, the frame number is stamped in a plate located in front of the hinge plate on the frame.

* This is advised to extend your bike’s lifecycle. You can also have this done by your dealer.

Monthly inspection (15 minutes):

• Check and inflate the tyres

• Check the chain tension and grease if needed

• Tighten bolts/nuts where needed

• Check all lights

• Check the brakes

• Check all rotating parts and grease if needed

• Clean the bike

Annual inspection (60 minutes):

• Check and touch up the paintwork

• Check the wheels for any buckling

• Check the spoke tension

• Check the steering ball joints

• Check all lights

• Check the saddle clamp

• Check the placement of all electric components (E-Bikes only)

1st Service moment (15-30 minutes):

• Check tyres and inflate

• Check the spoke tension

• Check the chain tension and grease

• Tighten any bolts and nuts if needed

• Check all brake cables and brake calipers

• Check the gears

• Check and grease all rotating parts

• Check all lights

• Clean the bike

2nd Service moment (30-90 minutes):

Includes all points from the 1st service moment, plus:

• Inspection of the pedals and bottom bracket

• Grease and tighten the lock

• Grease and tighten the steering stem

• Check the steering ball joints

• Run all tests in the dealer tool (E-Bike)

3rd Service moment (60-120 minutes):

Includes all points from the 1st and 2nd service moments, plus:

• Inspection of the paintwork

• Inspection of the frame/front fork

• Inspection of the seat cushions

• Inspect the functioning and sound of the motor/gear hub

• Check reflectors for any damage

• Check all electric components on their placement (E-Bike)

• Run all tests in the dealer tool (E-Bike)