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What are the main features of the VADDIO 999-8240-001?

The VADDIO 999-8240-001 AV Bridge Mini HD Audio/Video Encoder has the following features:

• Bridges two audio sources and one HDMI camera or other video source into a soft-client conferencing or IP streaming environment (RTSP or RTMP).

• Provides simultaneous USB 3.0 and IP streaming for both video and audio.

• Delivers IP stream resolution up to 1080p/30 and USB stream resolution up to 1080p/60.

• Accepts up to 2160p/30 from the camera or other video source.

• Includes an audio mixer.

• Supplies phantom power to microphones.

• Supports Power over Ethernet (PoE).


What is included in the box with the VADDIO 999-8240-001?

The packing list for the VADDIO 999-8240-001 includes:

• AV Bridge Mini

• PoE+ power injector with AC cord set(s)

• Half-rack mounting kit

• 3-position Phoenix-style connectors (qty. 4)

• Cat-5 cable, 6 ft (1.8 m)

• USB 3.0 cable, type A to type B, 6 ft (1.8 m)

• Quick Start Guide


What are the functions of the buttons and lights on the front panel of the VADDIO 999-8240-001?

IP Address button and indicator light:

• Press to display the device’s IP address in the USB stream. Press again to dismiss the IP address information.

• Illuminated: Streams are displaying the IP address.

• Off: Normal display.

Power/Reset button and indicator light:

• Press to reboot the device.

• Illuminated: Normal operation.

• Off: No power to the device.

• Blinking: Error.


What are the ports on the connector panel of the VADDIO 999-8240-001?

Network/PoE – This port provides access to the web interface and powers the AV Bridge Mini.

USB 3.0 – Uncompressed video output with PCM audio for conferencing applications.

Audio I/O Line Out 1 and Line Out 2 – Far-end audio from conferencing application or as configured in the audio matrix.

Audio I/O Mic/Line In 1 and Mic/Line In 2 – Microphone or other audio inputs. Can be configured to supply phantom power.

HDMI – Video (and audio, if available) from the connected camera or other HDMI source.

RS-232 – Connect to an optional third-party control system.


What are the cabling recommendations for the VADDIO 999-8240-001?

For the VADDIO 999-8240-001, follow these cabling guidelines:

• Use Cat-5e or better cable and standard RJ-45 connectors with 568B termination. It is recommended to use high-quality connectors and a high-quality crimping tool.

• Do not use pass-through RJ-45 connectors. If crimped incorrectly, they can damage the product’s connectors, cause intermittent connections, and degrade signal quality. Physical damage may void the warranty.

• Use shielded cabling if cables will be coiled, run tightly with other cables, or placed near sources of electromagnetic interference like power lines.

• To prevent mishaps, label both ends of every cable.


What are the RS-232 communication settings and pin-outs for the VADDIO 999-8240-001?

The RS-232 serial port on the VADDIO 999-8240-001 connects to a third-party controller and has the following pin-out and parameters:

RS-232 connector pin-out:

• Pin 1: Not used

• Pin 2: Not used

• Pin 3: Not used

• Pin 4: Not used

• Pin 5: Not used

• Pin 6: GND

• Pin 7: TXD (to RXD of camera)

• Pin 8: RXD (from TXD of camera)

Communication parameters:

Parameter Value
Communication Speed 38400 bps
Start bits 1
Stop bits 1
Data bits 8
Parity None
Flow control None

Depending on the connected equipment, a null-modem (crossover) cable may be required.


What is the correct power-up sequence for the VADDIO 999-8240-001?

Power up the VADDIO 999-8240-001 and the connected equipment at the same time, or power up the connected equipment before you power up the AV Bridge Mini.


How can I find the IP address of my VADDIO 999-8240-001?

To see the current IP address of the VADDIO 999-8240-001, press the IP button on the front panel. The IP address and other network information will be displayed on the USB and IP streams. You can access the USB stream from the connected computer to view this information.


Which web browsers are compatible with the VADDIO 999-8240-001?

Supported web browsers for the VADDIO 999-8240-001 include:

• Chrome®

• Firefox®

• Microsoft® Internet Explorer®

• Safari®

Other browsers may also work.


How do I access the web interface of the VADDIO 999-8240-001?

You can access the web interface using the device’s IP address. If your network supports hostname resolution, you can also use the configured hostname.

Enter the IP address or hostname in your browser’s address bar. If using a hostname, you may need to add “http://” as a prefix.

If the system is configured for guest access, you will not need to log in. Only the operator’s page is available with guest access.

If a login is required for user access, the username is user. If you do not know the password, contact the system administrator.


How do I log in with Admin access on the VADDIO 999-8240-001?

If administrative controls are not visible, you are likely logged in as a user or as a guest. To log in as an administrator:

1. Use the menu access button to select the admin login.

2. The default password is password.

The admin account has access to all pages of the web interface for system administration and performance configuration tasks.


Where can I find specific controls in the web interface of the VADDIO 999-8240-001 with admin access?

With admin access, you can find controls on the following pages of the VADDIO 999-8240-001 web interface:

What do you need? Go to this page
Global audio mute/unmute Available from any page
All other audio functions Audio
Global video mute/unmute Available from any page
IP streaming and USB streaming settings Streaming
Passwords for admin and user accounts; guest access; Telnet access Security
Enable/disable session timeout Security
Hostname and network settings Networking
Time and date settings Networking
Reboot or factory reset System
Backup and restore operations System
Firmware update and current version System
Helpdesk phone number for end users Room Labels
Diagnostic log Diagnostics
Information about the device’s location Room Labels
Standby Available from any page
Logout Available from any page

How do I configure the VADDIO 999-8240-001 with a static IP address for initial installation in a non-DHCP environment?

By default, the device is set to DHCP. If no DHCP server is available, it will use the IP address 169.254.1.1. To prevent IP conflicts when installing multiple devices, configure a unique static IP for each.

To access the Networking page during installation:

1. Connect the device according to the connection diagram, but do not connect it to the main network.

2. Connect the network port on the device directly to the network port on a computer. A crossover cable may be needed.

3. Open a browser and access the device’s web interface at http://169.254.1.1.

4. Log in as admin. The default password is password.

5. Navigate to the Networking page.

To configure the device with a specific static IP address:

1. Work with your IT department to determine the correct IP address, subnet mask, and gateway.

2. On the Networking page, set IP Address to Static.

3. Enter the assigned IP address, subnet mask, and gateway, then save your work.

The device is now ready to be connected to the network.


How do I change the hostname of my VADDIO 999-8240-001?

If your network supports hostname resolution, you can change the device’s hostname to something easy to remember. Go to the Networking page in the web interface, enter the new hostname in the Hostname field, and save the changes. Ensure the new hostname conforms to your organization’s naming conventions.


How do I change my VADDIO 999-8240-001 from a DHCP address to a static IP address?

To prevent the IP address of your VADDIO 999-8240-001 from changing in a DHCP environment, you can set it to Static after it has received an IP address. On the Networking page of the web interface, change the IP Address setting from DHCP to Static. Do not change the IP address, subnet mask, or gateway fields that were populated by the DHCP server. Save the changes.


How do I set the system time and time zone on the VADDIO 999-8240-001?

To ensure accurate timestamps in the diagnostic log, follow these steps on the Networking page:

1. Enable “Automatic NTP Updating” to make the time zone and NTP server fields editable.

2. Select your time zone from the list.

3. Optional: Specify a different NTP server. If unsure, use the default.

4. Save your changes.

5. To update the system time immediately, select Refresh. Otherwise, it will update at the next scheduled contact with the NTP server.


How can I manage access and passwords on the VADDIO 999-8240-001?

On the Security page of the web interface, you can configure the following settings:

Change a password: Select “Edit Password” for the user or admin account to open the password dialog box.

Idle session time-out: Check the box labeled “Automatically Expire Idle Sessions” to automatically log out after 30 minutes of inactivity.

Require a password for user access: Clear the box labeled “Allow Guest Access”.

Disable Telnet access: Clear the box labeled “Telnet Server Enabled”.

For best security, it is strongly recommended to change the default user and admin passwords.


How do I enable or require an HTTPS connection for the VADDIO 999-8240-001 web interface?

On the Security page, under Advanced Settings, you can manage secure connections.

To switch to a secure HTTPS connection for the current session:

• Select “Switch to HTTPS”.

To require all future connections to use HTTPS:

• Clear the box labeled “HTTP Access Enabled”. The device’s web interface will then only be available via an HTTPS connection.


How can I add room information to the web interface of the VADDIO 999-8240-001?

On the Room Labels page, you can enter information about the equipment’s location and a local IT or A/V help line number. This information will then be displayed on all pages of the web interface for easy reference.


How do I reboot the VADDIO 999-8240-001?

If the device stops responding as expected, you can reboot it. Go to the System page in the web interface. In the System Utilities section, select Reboot, then confirm. You will need to log in again after the reboot is complete.


How do I export and import configuration data on the VADDIO 999-8240-001?

You can export the configuration from one device and import it to others of the same model. This is done on the System page.

To export a configuration:

• Select “Export Data”. The configuration will download as a .dat file to your default download location. The filename will be the device’s hostname. This operation does not copy device-specific data like hostname or passwords.

To import a configuration:

1. Select “Import”. The Import Data box will open.

2. Select “Choose File”, and browse to the .dat file you want to import.

3. Select “Begin Importing Data”. The device will reboot when the import is complete, and you will need to log in again.


How do I update the firmware on the VADDIO 999-8240-001?

Follow these steps to update the firmware:

1. First, download the appropriate firmware update file.

2. On the System page of the web interface, in the Firmware Update pane, select “Choose File”.

3. Browse to the update file you downloaded and select it.

4. Select “Begin Firmware Update”.

5. Read the information in the confirmation dialog box carefully.

6. When you are ready to proceed, select “Continue”. The device will reboot as the final step of the update process.


How do I view and download diagnostic logs from the VADDIO 999-8240-001?

If you encounter a problem you can’t solve, technical support may ask for the device’s log file. You can access this on the Diagnostics page of the web interface. From this screen, you can view the log and use the “Download” button to save the log file to your computer.


How do I mute audio and adjust volume on the VADDIO 999-8240-001?

Audio controls are available on the Audio page (Analog and Digital tabs) of the web interface.

To mute all audio: Use the microphone mute control at the top of any page.

To mute a specific audio input or output: Click the microphone or speaker icon associated with that specific input or output.

To change the volume of a specific audio input or output: Move the volume slider associated with that input or output.

Note: For best performance with most computers, it is recommended to set the USB Record volume high.


How do I adjust the microphone settings on the VADDIO 999-8240-001 for better speech reproduction?

On the Audio page, Analog tab, you can adjust the following microphone settings:

High-pass filter: Specify the lowest frequency the microphone should pick up. This helps reduce low-frequency background noise like HVAC systems.

Low-pass filter: Specify the highest frequency the microphone should pick up. This helps reduce hissing sounds and makes speech sound more natural.

Automatic Gain Control (AGC): Check this box to automatically adjust gain to compensate for volume differences between different speakers.


How can I adjust speaker output on the VADDIO 999-8240-001 to compensate for volume differences or audio issues from the far end?

On the Audio page, Analog tab, you can adjust the speaker outputs:

To compensate for differing speech volumes: If some people on the far end are too quiet while others are too loud, check the “Compressor” box to reduce the dynamic range from the speakers.

To compensate for specific audio issues: Use the equalizers for the analog outputs to attenuate specific frequency ranges. This can help with unwanted sounds like a rumbling HVAC system.


How do I synchronize audio and video in the IP stream on my VADDIO 999-8240-001?

If the video lags noticeably behind the audio in the IP stream, you can add a delay to the audio. On the Audio page, Digital tab, check the “Delay” box for the appropriate audio outputs (IP Stream Left/Right) and enter a delay value in milliseconds. The delay may differ between outputs.


How do I configure audio routing on the VADDIO 999-8240-001?

Audio routing is configured on the Audio page, Matrix tab. The audio matrix defines where each audio output originates. Each column represents an output, and each row represents an input. Cells highlighted in blue indicate that the input is routed to that output.

To specify how an audio input is used, locate its row. Then, locate the column for the desired output and select the table cell where the row and column intersect to route the audio.


How do I set the crosspoint gain for audio routing on the VADDIO 999-8240-001?

To adjust the crosspoint gain between any routed input and output, go to the Audio page, Matrix tab. Right-click the table cell for the specific route to open a gain control slider, which allows you to adjust the gain for that crosspoint.


What are the supported input resolutions and frame rates for the VADDIO 999-8240-001?

The VADDIO 999-8240-001 accepts the following resolutions and frame rates from the connected camera or other video input device:

• 3840x2160p at 30 fps

• 1920x1080p at 60, 59.94, 50, and 30 fps

• 1920x1080i at 60, 59.94, and 50 fps

• 1280x720p at 60, 59.94, and 50 fps

• 1440×900 at 60 fps

• 1280×800 at 60 fps


How do I configure USB streaming settings on the VADDIO 999-8240-001?

Go to the Streaming page in the web interface to configure USB settings.

To change the USB device name: Edit the “USB Device Name” field to change how the device appears in your soft client’s device list.

To allow soft client control of the audio: Check the “Enabled” box for “HID Audio Controls” to allow conferencing applications to control the audio.

Note that most USB streaming settings are automatically negotiated with the conferencing application.


How do I set up IP streaming in Easy quality mode on the VADDIO 999-8240-001?

On the Streaming page, under Video Settings:

1. Select “Easy” quality mode.

2. Select the desired IP streaming resolution (e.g., 720p, 1080p). This determines the window size of the stream.

3. Select the Video Quality (e.g., Low Bandwidth, Standard, High Quality).

4. Save your changes.

If streaming quality is poor, try a lower resolution or bandwidth setting.


How do I set up IP streaming in Custom quality mode on the VADDIO 999-8240-001?

On the Streaming page, under Video Settings:

1. Select “Custom” quality mode.

2. Select the desired resolution.

3. Select the desired IP streaming frame rate.

4. Select either “Constant” or “Variable” bit rate.

5. If using Constant bit rate, set the “Max Bandwidth”.

6. If using Variable bit rate, set the “Quality (Quantization)” slider.

7. Save your changes.


How do I configure and view an RTSP stream from the VADDIO 999-8240-001?

To configure RTSP streaming:

On the Streaming page, select the RTSP protocol. It is recommended to use the default RTSP port number (554). You can change the “Path” to help identify the stream source (e.g., demo-studio-3). The full streaming URL will be displayed.

To view the RTSP stream:

1. Open a stream viewer application, such as VLC Media Player.

2. Select the “Network stream” option (or equivalent).

3. Copy the full streaming URL from the VADDIO 999-8240-001’s Streaming page and paste it into the viewer.


How do I configure RTMP streaming on the VADDIO 999-8240-001?

To use RTMP streaming, you must have an account with a streaming service provider. Configure RTMP streaming before enabling it.

1. On the Streaming page, select the RTMP protocol, then select “Settings”.

2. Expand the information box for one of the available service slots (e.g., Service 2).

3. Enter the name of the service.

4. Paste in the key and URL(s) provided by your streaming service.

5. After configuring, expand the “Enabled Service” dropdown list and select the service you just configured.

6. Enable IP streaming to start sending content to the streaming service.


How can I stop the IP stream from my VADDIO 999-8240-001?

You have several options to stop or modify the IP stream from the Streaming page:

To stop IP streaming entirely: Clear the “Enable IP Streaming” check box.

To stop only the video: Mute the video. Audio will remain available.

To stop only the audio: Mute the audio. Video will continue to stream.

To stop streaming to a content service but keep it available on the network: Change the protocol from RTMP to RTSP.

To stop all streaming: Put the AV Bridge Mini in standby mode.


How do I customize labels in the web interface of the VADDIO 999-8240-001?

Some labels in the web interface, such as “Line/Mic 1”, are customizable. To rename a label, right-click it. If it is customizable, a dialog box will open allowing you to enter a new name.


What should I know before using the Serial Command API with my VADDIO 999-8240-001?

The Vaddio serial command API allows control via an external device (like AMX or Crestron) through Telnet or a direct RS-232 connection.

Things to know about Telnet:

• Telnet port 23 is used.

• You must log in using the admin account.

• The “>” character is the command prompt.

• Using a question mark (?) as a command or parameter will list available commands, subcommands, or parameters.

• CTRL-5 clears the current serial buffer on the device.

Typographical conventions:

• n {x | y | z} – Choose x, y, or z.

• n <variable> – A named variable (e.g., <ip address>) is required.

• n <x..y> – A value in the range of x through y is required.

• n [optional] – This parameter is not required.


How do I use the ‘audio volume’ serial command on the VADDIO 999-8240-001?

This command gets or sets the volume of a specified audio channel. The valid range depends on the channel.

Synopsis: `audio [ channel ] volume { get | up | down | set }`

Channels Description
master Gets or sets the volume of the audio master control.
line_in_1, line_in_2 Gets or sets the volume of the specified Audio Line In.
usb3_playback_left, usb3_playback_right Get or set the volume for the USB3 Playback Left/Right input channel.
hdmi_in_left, hdmi_in_right Get or set the volume for the left/right channel of the specified HDMI input.
line_out_1, line_out_2 Gets or sets the volume of the specified Audio Line Out.
usb3_record_left, usb3_record_right Get or set the volume for the USB3 Record Left/Right output channel.
ip_out_left, ip_out_right Get or set the volume for the left/right channel of the IP stream’s audio.

Options:

get: Returns the current volume of the specified channel.

up: Increases the volume of the specified channel by 1 dB.

down: Reduces the volume of the specified channel by 1 dB.

set <level>: Sets the volume in dB. Valid ranges: Line in/out, master: -50.0 to 20.0 dB; USB, IP, HDMI: -42.0 to 6.0 dB.

Examples:

`audio line_in_1 volume up` (Increases the volume for Line In 1 by 1 dB)

`audio line_out_1 volume get` (Returns the current volume for the line out port)


How do I use the ‘audio mute’ serial command on the VADDIO 999-8240-001?

This command gets or sets the mute status of a specified audio channel.

Synopsis: `audio mute {get | on | off | toggle}`

Options:

get: Returns the current mute state.

on: Mutes the audio for the channel.

off: Unmutes the audio for the channel.

toggle: Changes the mute state (unmutes if muted, mutes if not).

Example:

`audio master mute get` (Returns the current mute state of the master mute)

`audio line_out_1 mute on` (Mutes the Line Out 1 port)


How do I use the ‘audio route’ serial command on the VADDIO 999-8240-001?

This command gets or sets the input routed to a specified output.

Synopsis: `audio route {get | set }`

Parameter Type Values Description
Outputs line_out_1, line_out_2 Get or set the inputs routed to the specified Line Out port.
usb3_record_left, usb3_record_right Get or set the inputs routed to the USB3 Record Left/Right channel. USB3 Playback cannot be in its route list.
ip_out_left, ip_out_right Get or set the inputs routed to the left/right channel of the IP stream.
Inputs line_in_1, line_in_2 Line In 1 or Line In 2.
usb3_playback_left, usb3_playback_right USB Playback Left/Right channel. Not permitted to be routed to USB Record.
hdmi_in_left, hdmi_in_right HDMI input, left or right channel.

Example:

`audio ip_out_right route set line_in_1` (Routes Line Input 1 to the right channel of the outbound IP stream)


How do I use the ‘audio crosspoint-gain’ serial command on the VADDIO 999-8240-001?

This command returns or sets the input routing gain, in dB, for a given output and input.

Synopsis: `audio crosspoint-gain {get | set }`

Options:

get: Returns the routing gain from the specified input to the specified output.

set <-12.00..12.00>: Sets the routing gain. The valid range is -12.00 dB to 12.00 dB.

Example:

`audio line_out_1 crosspoint-gain hdmi_in_left get` (Returns the current gain of the crosspoint between Line Output 1 and HDMI Input Left)

`audio usb3_record_left crosspoint-gain line_in_1 set 6.00` (Sets the crosspoint gain of USB Record Left and Line In 1 to 6 dB)


How do I use the ‘streaming settings get’ serial command on the VADDIO 999-8240-001?

This command returns the current IP and USB streaming settings.

Synopsis: `streaming settings get`

Parameter Description
IP Custom_Frame_Rate Frame rate selected in Custom quality mode.
IP Custom_Resolution Resolution selected in Custom quality mode.
IP Enabled Specifies whether IP streaming is enabled (true/false).
IP MTU MTU for IP streaming. Default is 1400.
IP Port The RTSP port number used for IP streaming. Default is 554.
IP Preset_Quality Video quality selected in Easy video quality mode.
IP Preset_Resolution Resolution selected in Easy video quality mode.
IP Protocol The IP streaming protocol in use (RTSP or RTMP).
IP URL The URL where the stream is available.
IP Video_Mode Video quality mode selected (preset or custom).
USB Active Specifies whether USB streaming is active in a conference.
USB Device The USB device name.
USB Frame_Rate The current frame rate for the USB stream.
USB Resolution The current resolution for the USB stream.
USB Version The USB version in use (USB 3).

How do I use the ‘streaming ip enable’ serial command on the VADDIO 999-8240-001?

This command sets or changes the state of IP streaming.

Synopsis: `streaming ip enable { get | on | off | toggle }`

Parameters:

get: Returns the current state of IP streaming.

on: Enables IP streaming.

off: Disables IP streaming.

toggle: Changes the state of IP streaming (on if it was off, off if it was on).

Example:

`streaming ip enable on` (Enables IP streaming)


How do I use the ‘network ping’ serial command on the VADDIO 999-8240-001?

This command sends an ICMP ECHO_REQUEST to the specified IP address or hostname.

Synopsis: `network ping [count ] [size ] `

Options:

<count>: The number of ECHO_REQUEST packets to send. Default is five.

<size>: The size of each ECHO_REQUEST packet. Default is 56 bytes.

<destination-ip>: The IP address where the packets will be sent.

Example:

`network ping count 10 size 100 192.168.1.1` (Sends 10 packets of 100 bytes each to the host at 192.168.1.1)


How do I use the ‘network settings get’ serial command on the VADDIO 999-8240-001?

This command returns the device’s current network settings, including MAC address, IP address, netmask, and gateway.

Synopsis: `network settings get`


How do I use the ‘system reboot’ serial command on the VADDIO 999-8240-001?

This command reboots the system either immediately or after a specified delay.

Synopsis: `system reboot []`

Options:

<seconds>: The number of seconds to delay the reboot.

Example:

`system reboot 30` (Reboots the system in 30 seconds)


How do I use the ‘system factory-reset’ serial command on the VADDIO 999-8240-001?

This command gets or sets the factory reset status. When the status is on, the system resets to factory defaults on the next reboot. This command does not initiate the reboot itself.

Synopsis: `system factory-reset { get | on | off }`

Options:

get: Returns the device’s current factory reset status.

on: Enables factory reset on the next reboot.

off: Disables factory reset on reboot.

Example:

`system factory-reset on` (Enables factory reset upon the next reboot)


How can I check the firmware version of my VADDIO 999-8240-001 using a serial command?

To check the current firmware version, use the `version` command.

Synopsis: `version`

The command will return the current firmware version information for Audio, Commit, System Version, and USB.


How do I use the ‘history’, ‘help’, and ‘exit’ serial commands on the VADDIO 999-8240-001?

history <limit>: Returns the most recently issued commands from the current Telnet session. The optional <limit> specifies the maximum number of commands to return. You can navigate the command history with the up and down arrow keys.

help: Displays an overview of the command-line interface (CLI) syntax. Use `?` as a command parameter for information about a specific command’s syntax.

exit: Ends the command session. If via Telnet, the socket closes. If via RS-232, a new session automatically opens.


What are the technical specifications of the VADDIO 999-8240-001?

USB Stream Video and Audio; Up to 1080p/60 Resolution (Full HD)
IP Stream RTSP or RTMP Video and Audio; Up to 1080p/30 Resolution
HDMI Input Video and Audio; Up to 2160p/30 Resolution (UHD)
Audio Inputs Stereo USB, Stereo HDMI, Two Balanced Mic/Line-Level Inputs
Audio Outputs Stereo USB, AAC IP Audio Stream, Two Balanced Line-Level Outputs
Control Browser-based user interface; front panel controls for IP address toggle, power reset, and factory reset; Telnet and RS-232 for external control
Input Power PoE
Phantom Power to Microphones 48 VDC, 10 mA
Height 1.72 in. (4.4 cm)
Width 8.38 in. (21.3 cm)
Depth 6.0 in. (15.2 cm)
Weight 2.65 lb. (1.2 kg)
Temperature Operating and Storage: 32° to 104° F (0° to 40° C)
Humidity Operating and Storage: 20% to 80% RH non-condensing

What should I do if the buttons on my VADDIO 999-8240-001 do not light up?

Possible causes Check and correct
Power is not connected. Check the connections from the wall outlet to the PoE+ power injector and from the power injector to the device.
The wall outlet is not active. (Check if it powers another device like a laptop or phone charger.) Use a different outlet.

What should I do if a microphone connected to my VADDIO 999-8240-001 does not work?

If a connected microphone does not work, it may require phantom power that is not enabled. Go to the Audio page in the web interface and enable phantom power for the affected microphone input.


What can I do if I am unable to access the web interface of my VADDIO 999-8240-001?

Possible causes Check and correct
The device is not connected to the network. Check to be sure the PoE injector’s network cable is connected. Check using a known good cable.
The device is not at the IP address you browsed to. Follow the procedure for getting the device’s IP address. If it is 169.254.1.1, the device needs to be configured for your network.

Why can’t I log in successfully to the VADDIO 999-8240-001 web interface?

Possible causes Check and correct
The web interface is out of sync with the unit. This can happen if more than one person is controlling the device. Use the browser’s page refresh button.
The password has been changed. Contact your system administrator.

How do I restore the original factory settings on the VADDIO 999-8240-001?

To restore the original factory settings, go to the System page of the web interface and select “Restore Factory Settings”. A confirmation message will appear, reminding you that the action cannot be undone. This operation logs you out and resets the admin password to its factory default value of password.


What are the guidelines for operation, storage, and care of the VADDIO 999-8240-001?

• For smears or smudges, wipe with a clean, soft cloth. Do not use abrasive chemicals.

• Keep the device away from food and liquids.

• Do not operate or store the device under any of the following conditions:

– Temperatures above 40°C (104°F) or below 0°C (32°F)

– High humidity, condensing or wet environments

– Inclement weather

– Severe vibration

– Dry environments with an excess of static discharge

• Do not attempt to take this product apart. There are no user-serviceable components inside.

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