VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF MANUAL

FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF USER GUIDE

FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF USER MANUAL

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FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF OWNER MANUAL

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FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF INSTRUCTION GUIDE

FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF REFERENCE MANUAL

FREE ENGLISH VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF INSTRUCTION MANUAL

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VADDIO ROBOSHOT 20 UHD 999-9950-009 (01) PDF SUMMARY:

What’s in this Guide?

This guide covers:

  • Unpacking
  • Physical features
  • Switch settings
  • Installation
  • Controlling the camera using the IR remote
  • Web interface: system administration and performance/behavior configuration
  • Telnet and RS-232 API references
  • Specifications
  • Troubleshooting
  • Warranty and compliance/conformity information.

For your convenience, the information you need to install this product is also available in the smaller, stand-alone Installation Guide for RoboSHOT 20 UHD and RoboSHOT 40 UHD Professional PTZ Cameras, which covers unpacking, physical features, switch settings, installation, and initial power-up.

Where can I download manuals, dimensional drawings, and other information?

Download manuals, dimensional drawings, and other information from http://www.vaddio.com/support.

What should I do when unpacking the camera?

Make sure you received all the items you expected.

What precaution should I take when unpacking the camera?

Caution Always support the camera’s base when picking it up. Lifting the camera by its head or mounting arm will damage it.

What are the specifications and contents of the silver/black RoboSHOT 20 UHD for North America (model # 999-9950-000), the white model for North America (model # 999-9950-000W), the silver/black model for Europe and UK (model # 999-9950-001), the white model for Europe and UK (model # 999-9950-001W), the silver/black model for Australia and New Zealand (model # 999-9950-009), and the white model for Australia and New Zealand (model # 999-9950-009W)?

  • RoboSHOT 20UHD camera, 998-9950-000
  • 12 VDC, 3.0 A switching power supply with AC cord set(s)
  • Thin Profile Wall Mount with mounting hardware, black (535-2000-240) or white (535-2000-240W), depending on camera color
  • Vaddio IR Remote Commander (998-2100-000)
  • EZCamera RS-232 Control Adapter (998-1001-232)
  • Quick Start Guide

What are the specifications and contents of the black RoboSHOT 40 UHD for North America (model # 999-9952-000), the white model for North America (model # 999-9952-000W), the black model for Europe and UK (model # 999-9952-001), the white model for Europe and UK (model # 999-9952-001W), the black model for Australia and New Zealand (model # 999-9952-009), and the white model for Australia and New Zealand (model # 999-9952-009W)?

  • RoboSHOT 40UHD camera, 998-9950-000
  • 12 VDC, 3.0 A switching power supply with AC cord set(s)
  • Thin Profile Wall Mount with mounting hardware, black or white depending on camera color
  • Vaddio IR Remote Commander (998-2100-000)
  • EZCamera RS-232 Control Adapter (998-1001-232)
  • Quick Start Guide

What are the features of the RoboSHOT 20 UHD camera and zoom lens?

20x zoom range; 4.8° field of view at 20x. Horizontal field of view up to 74°. Optical zoom to 12x, combined optical and digital zoom from 12x to 20x.

What are the features of the RoboSHOT 40 UHD camera and zoom lens?

40x zoom range; 4.1° field of view at 40x. Horizontal field of view up to 70°. Optical zoom to 20x, combined optical and digital zoom from 20x to 40x at 1080p, or 20x to 30x at 2160p.

Where are the IR Sensors on the RoboSHOT 20 and 40 UHD cameras, what is their function, and what precaution should be taken with them?

Sensors in the front of the camera base receive signals from the remote. Make sure there’s nothing directly in front of the camera base, and point the remote at the camera.

What does the multicolored LED status indicator on the front of the camera indicate?

The multicolored LED indicates the camera’s current state.

What are the back panel features of the RoboSHOT 20 UHD, from left to right?

  • 12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
  • OneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a PoE++ injector or OneLINK device is used.
  • HDMI connector – HDMI video output.
  • HD-SDI connector – HD-SDI video output.
  • RS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See RS-232 Serial Communication Settings and Port Pin-outs.
  • HD video select switch – Sets the video output resolution.
  • Camera Settings DIP switches – Sets camera behaviors such as IR remote frequency, image flip, and RS-232 baud rate. See Camera Settings for more information.

What are the back panel features of the RoboSHOT 40 UHD, from left to right?

  • 12 VDC, 3.0 A power connector – For local power. Not used when connecting the camera to a OneLINK device or a PoE++ power injector. Use only the 12 VDC, 3A power supply.
  • OneLINK HDBaseT connector – Network connectivity for streaming and control; also for power if a PoE++ injector or OneLINK device is used.
  • HDMI connector – HDMI video output.
  • SDI connector – 3G-SDI video output.
  • Sync connector – For genlock signal.
  • RS-232 port – Allows an external device to control the camera using a modified VISCA protocol. See RS-232 Serial Communication Settings and Port Pin-outs.
  • Camera Settings rotary switch – Sets the video output resolution. Note A label on the bottom of the camera lists the physical switch settings.

How do both the RoboSHOT 20 UHD and RoboSHOT 40 UHD set the video resolution?

Both models use a rotary switch to set the video resolution.

How does the RoboSHOT 20 UHD set basic camera behaviors?

The RoboSHOT 20UHD camera uses DIP switches to set some basic camera behaviors.

How does the RoboSHOT 40 UHD set basic camera behaviors?

The RoboSHOT 40UHD camera uses “soft DIP switches” in the web interface to set these behaviors.

What provides a quick reference for setting the switch or switches on the back of the RoboSHOT 20 and 40 UHD cameras?

A label on the bottom of the camera provides a quick reference for setting the switch or switches on the back.

After the camera is installed, where can you read all switches from?

After the camera is installed, you can read all switches from the camera’s web interface.

When should you set the switch or switches on the back of the camera?

Set the switch or switches on the back of the camera before mounting the camera.

How do you set the desired output resolution for the RoboSHOT 20 and 40 UHD cameras?

Set the desired output resolution for the camera with the rotary switch.

What is the maximum resolution for the HD-SDI output and the IP stream?

Notes The maximum resolution for the HD-SDI output and the IP stream is 1080p.

On the RoboSHOT 20UHD, what happens when the video output is set to 1080p/29.97 or 1080p/25?

On the RoboSHOT 20UHD, when the video output is set to 1080p/29.97 or 1080p/25 (rotary switch positions 4 and 5), the HDMI output is at double the specified frame rate, with each frame doubled. Other outputs deliver the specified frame rate. This is a limitation of the camera hardware.

On the RoboSHOT 40UHD, what happens to the zoom when at 2160p?

On the RoboSHOT 40UHD, zoom is limited to 30x at 2160p.

What do the DIP switches on the back of the RoboSHOT 20UHD set?

DIP switches on the back of the RoboSHOT 20UHD set its basic behaviors.

When the RoboSHOT 20 UHD camera is not inverted, how are the DIP switches in their default positions?

**Note When the camera is not inverted, DIP switches are in their default positions when they are up.

If there are multiple cameras in the room, how do you configure each with a different IR frequency to allow the IR Remote Commander to control them independently?

If there are multiple cameras in the room, use switches 1 and 2 to configure each with a different IR frequency to allow the IR Remote Commander to control them independently.

How do you select the camera you want to control with the IR Remote Commander?

Then use the Camera Select buttons at the top of the remote to select the camera you want to control.

What are the switch positions for the different IR frequencies on the RoboSHOT 20 UHD?

  • SW1 and SW2 up: IR frequency 1
  • SW1 down, SW2 up: IR frequency 2
  • SW1 up, SW2 down: IR frequency 3

What should the position of the IR switch be when using the IR remote?

IR: Leave switch 3 UP if the IR remote will be used.

If mounting the RoboSHOT 20 UHD camera upside-down, what setting should you use?

Image Flip: If mounting the camera upside-down, set switch 4 DOWN: IMAGE FLIP ON.

What should you set switch 5 to on the RoboSHOT 20 UHD camera?

Baud Rate: Set switch 5 to the baud rate of the device connected to the RS-232 port.

What is the default baud rate for the RoboSHOT 20 UHD camera?

The default is 9600 bps.

When is the 38400 baud setting optional on the RoboSHOT 20 UHD camera?

The 38400 baud setting is optional if the connected control device supports it.

What is the function of switch 6 on the RoboSHOT 20 UHD camera?

Switch 6 is not currently used.

On the RoboSHOT 40UHD, where are the settings for IR1, IR2, IR3, Image Flip and Baud Rate?

On the RoboSHOT 40UHD, these settings are available using the corresponding soft DIP switches on the System page of the web interface. See Software Switch Settings – RoboSHOT 40UHD Only.

What does the Installing the Camera section cover?

This section covers:

  • Selecting the location for the camera
  • Installing the mount
  • Connection diagrams
  • RS-232 cable pin-out and communication settings
  • Connecting and mounting the camera

What precautions should I take when handling and installing the camera?

Caution Always support the camera’s base when picking it up. Lifting the camera by its head or mounting arm will damage it.

Caution This product is for indoor use. Use an appropriate protective enclosure if installing it outdoors or in a humid environment.

Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these things happen, return it to Vaddio for safety and functional testing.

Caution If using a DC power supply with this product, use the power supply included with it or recommended for use with it. Always check the output voltage listed on the power supply label, as power supplies for different products may look nearly identical. Using the wrong power supply will void the warranty, possibly causing unsafe operating conditions and damage to the product.

What things should I keep in mind when deciding where to install the camera?

  • Consider camera viewing angles, lighting conditions, line-of-sight obstructions, and in-wall obstructions.
  • If the IR Remote Commander will be used, ensure that nothing blocks the IR lens in the camera’s base.
  • Ensure that the camera body can move freely and point away from the ceiling and lights.

What should I do to prepare for a successful camera installation?

  • Be sure you can identify all cables correctly.
  • Check Cat-5 cables for continuity.
  • Ensure that the DIP switches (if present) and the video resolution switch are set appropriately. See Camera Switch Settings.

What mount does the camera come with, and what other mounting options are available?

The camera is shipped with a Thin Profile Wall Mount. Other mounting options are available as well. Contact us if you don’t have the camera mount you need.

If I am installing a OneLINK camera extension system with the camera, what should I do before installing the mount?

If you are installing a OneLINK camera extension system with the camera, attach the EZIM (the smaller unit) to the camera mount and route the camera cables through the opening before you install the mount. Refer to the Quick-Start Guide supplied with the OneLINK extension, or to the OneLINK manual available at support.vaddio.com/resources.

What are the two ways you can install the camera wall mount?

You can install the camera wall mount to a 2-gang wall box or directly to the drywall.

What should I use if mounting the camera wall mount to drywall?

If you mount it to drywall, use the wall anchors provided with the wall mount.

What should I use if mounting the camera wall mount to a wall box?

If you mount it to a wall box, use the cover plate screws supplied with the wall box.

If I use an inverted mount, what should I do?

If you use an inverted mount, set the camera’s Image Flip DIP switch ON for inverted operation. See DIP Switches: Camera Behavior Settings for more information.

Where is the Image Flip setting located on the RoboSHOT 40UHD camera?

Note On the RoboSHOT 40UHD, this setting is available using the corresponding soft DIP switch on the System page of the web interface. See Software Switch Settings – RoboSHOT 40UHD Only.

What kind of RJ-45 connectors should not be used, and why?

*Caution Do not use pass-through RJ-45 connectors. If they are crimped incorrectly, they can damage the connectors on the product, cause intermittent connections, and degrade signal quality. Physical damage to the connectors may void your warranty.

What type of Cat-5 cable should be used?

Use Cat-5e or better cable. We recommend using high-quality connectors and a high-quality crimping tool.

When is shielded cabling recommended?

We recommend shielded cabling if the cables will be coiled, run tightly with other cables, or placed close to sources of electromagnetic interference such as power lines.

What precaution should I take when connecting cables?

*Caution Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty.

What is recommended to prevent connecting cables to the wrong port?

Pro Tip To prevent tragic mishaps, label both ends of every cable.

What are the three power options for the RoboSHOT 20 and 40 UHD cameras?

  • Use the provided 12 VDC power supply –As shown in the Basic Connections section, this set-up requires separate connections for power, network, control, and video output.
  • Use a PoE++ power injector – Connect to the network and to power through a PoE++ power injector. Video output and RS-232 control (if used) require separate connections. In most cases, you do not need to use the camera’s 12 VDC power supply in this configuration.
  • Connect the camera to a OneLINK® device –A single Cat-5e (or better) cable to the OneLINK/HDBaseT connector provides power, control, network, and video connectivity. Network, video output, and RS-232 control are connected at the OneLINK receiver. Do not use the camera’s 12 VDC power supply in this configuration.

What does the basic connection example show for a RoboSHOT 20UHD camera?

This example shows basic connections for a RoboSHOT 20UHD camera using a OneLINK HDMI extension. Connection details vary depending on the equipment and functionality to be used in your installation.

What does the RS-232 serial port provide?

The RS-232 serial port (color-coded blue) near the center of the camera’s back panel provides another means of controlling the camera.

What is the specification for communication speed on the RS-232 serial port?

9600 or 38400 baud, selectable

What is the default baud rate for the RS-232 serial port?

9600 baud is default.

When is the 38400 baud setting optional?

The 38400 baud setting is optional if the connected device supports it.

What is the Connector Pin-Out for the RS-232 serial port?

  • Pin 1: Not used
  • Pin 2: Not used
  • Pin 3: Not used
  • Pin 4: Not used
  • Pin 5: Not used
  • Pin 6: GND
  • Pin 7: RXD (from TXD of control source)
  • Pin 8: TXD (to RXD of control source)

What precaution should I take when connecting cables to the RS-232 serial port?

Caution Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty.

What should you do before installing the camera?

Be sure you have already set the camera’s DIP switches (if present) and video resolution switch.

What precaution should I take when connecting cables to the camera?

Caution Check your cables. Connecting a cable to the wrong port or using the wrong pin-out can result in equipment damage and will void the warranty.

What are the steps for installing the camera?

  1. Route the cables to the camera location.
  2. Route the cables through the mount, and install the mount on the wall or attach it to the wall box. Leave the screws loose enough to adjust the position of the mount.
  3. Level the mount and tighten the mounting screws.
  4. Connect the cables to the camera. Caution: If using local power rather than connecting to a OneLINK device or using PoE++, use the power supply shipped with the camera. Using a different power supply may create an unsafe operating condition or damage the camera, and will void the warranty.
  5. Place the camera on the mount.
  6. Attach the camera to the mount using the ¼”-20 x .375 mounting screw supplied with the camera. Images for illustration only; not to scale. Camera and mount details may differ.

How do you store a preset using the remote?

  1. Point the remote at the camera and use the joystick to position the camera.
  2. Press and hold the SET button.
  3. While holding SET, press the number button for the preset you want to store.
    • The status light on the camera turns solid green when storing the preset, and then blinks green to indicate that it’s stored.

How do you clear a preset using the remote?

  1. Point the remote at the camera.
  2. Press and hold the CLEAR button.
  3. While holding CLEAR, press the number button for the preset you want to clear.
    • The status light on the camera turns solid amber when clearing the preset, and then blinks amber to indicate that it’s cleared.

How do I get the camera’s IP address?

  1. Power on the camera.
  2. Press and hold the OK button on the remote.
  3. Release the OK button when IP appears in the camera’s on-screen display.
  4. The camera’s IP address appears in the on-screen display for a few seconds.

How do I access the web interface?

  1. Use a web browser to access the camera using its IP address.
  2. If you’ve set a hostname for the camera, you can use the hostname instead of the IP address.

What browsers are supported to access the web interface?

The web interface supports most current browsers that meet the following requirements:

  • Support HTML5
  • Support WebSockets
  • JavaScript enabled

How do I access User access to the web interface?

Log in to the web interface using the default username and password: Username: admin Password: Password Note: The password is case-sensitive.

How do I access Administrative access to the web interface?

Log in to the web interface using the default username and password: Username: VaddioAdmin Password: Password Note: The password is case-sensitive.

What is the Compact Menu View in the web interface?

The compact menu collapses some menu items into logical groups to reduce the length of the menu in the left-hand pane.

For non-DHCP environments, how do I configure the device with a static IP address for initial installation?

Before powering up the camera: 1. Ensure that DHCP is disabled for the network the camera will be connected to. 2. Ensure that the computer you will be using is connected to the same network. 3. Connect the camera to the network. 4. Power up the camera. 5. Download and install the IP Configuration Utility from http://www.vaddio.com/support. 6. Start the utility. 7. Select RoboSHOT Camera in the device list. 8. Enter the desired static IP address, subnet mask, and gateway address in the fields provided. 9. Click Set IP Address.

How do I change the camera’s hostname?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Enter the desired hostname in the Hostname field.
    • The hostname can include alphanumeric characters, hyphens, and underscores.
  4. Click Save.

For DHCP environments, how do I change from a DHCP address to a static IP address?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select Network in the left-hand menu.
  3. Select Static from the IP Configuration Method drop-down list.
  4. Enter the camera’s current IP address in the IP Address field.
  5. Enter the subnet mask in the Subnet Mask field.
  6. Enter the gateway address in the Gateway field.
  7. Click Save.

How do I specify time zone and NTP server?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Select the desired time zone from the Time Zone drop-down list.
  4. Enter the IP address or hostname of an NTP server in the NTP Server field.
    • To use multiple servers, separate their hostnames or IP addresses with commas.
  5. Click Save.

How do I manage access and passwords?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select User Administration in the left-hand menu.
  3. Use the available controls to manage users and passwords.
    • To add a user, click Add, enter the username and password, and click Save.
    • To change a password, click Edit next to the user, enter the new password in the Password and Confirm Password fields, and click Save.
    • To delete a user, click Delete next to the user.

How do I disable Telnet access?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Uncheck the Enable Telnet checkbox.
  4. Click Save.

How do I enable or require HTTPS?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select Network in the left-hand menu.
  3. Check the Enable HTTPS checkbox to enable HTTPS access.
    • This allows connections using HTTP or HTTPS.
  4. Check the Force HTTPS checkbox to require HTTPS access.
    • This requires all connections to use HTTPS.

How do I add room information to the camera’s web interface?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Enter the room name in the Room Name field.
  4. Enter the building name in the Building Name field (optional).
  5. Enter additional information in the Notes field (optional).
  6. Click Save.

How do I save (exporting) or restore (importing) a camera configuration?

To save the camera’s current configuration:

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Click Export Configuration.
  4. Save the configuration file to your computer. To restore a saved configuration:
  5. Log in to the camera’s web interface with administrative privileges.
  6. Select System in the left-hand menu.
  7. Click Choose File.
  8. Select the configuration file you want to restore.
  9. Click Restore Configuration.

How do I install a camera firmware update?

  1. Download the latest firmware update for your camera from http://www.vaddio.com/support.
  2. Log in to the camera’s web interface with administrative privileges.
  3. Select System in the left-hand menu.
  4. Click Choose File.
  5. Select the firmware update file you downloaded.
  6. Click Update Firmware.
    • Do not power off the camera or interrupt the network connection during the firmware update process.

How do I reboot the camera?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Click Reboot Camera.
  4. Confirm the reboot when prompted.

How do I access the Diagnostic Logs?

  1. Log in to the camera’s web interface with administrative privileges.
  2. Select System in the left-hand menu.
  3. Click Diagnostic Logs.

How do I configure IP streaming?

Before you start:

  • To configure IP streaming, log in to the camera’s web interface with administrative privileges.
  • Go to Camera > IP Streaming.

How do I set up RTSP Streaming in Easy Mode?

Setting Up RTSP Streaming in Easy Mode

  1. Select Easy Mode in the RTSP Streaming Setup section.
  2. The Streaming Protocol and URL field displays the RTSP URL and port that the camera will use for streaming in Easy Mode.
  3. Click Start to start streaming.
    • When streaming starts, the Start button is replaced with a Stop button.
  4. To stop streaming, click Stop.
    • When streaming stops, the Stop button is replaced with a Start button.

How do I set up RTSP Streaming in Custom Mode?

Setting Up RTSP Streaming in Custom Mode

  1. Select Custom Mode in the RTSP Streaming Setup section.
  2. Select the video resolution and frame rate for the stream from the Video Resolution drop-down list.
  3. Select the bit rate for the stream from the Bit Rate drop-down list.
    • The bit rate for the stream affects the quality and bandwidth required. Choose a bit rate that’s appropriate for your network and viewing requirements.
  4. Click Start to start streaming.
    • When streaming starts, the Start button is replaced with a Stop button.
  5. To stop streaming, click Stop.
    • When streaming stops, the Stop button is replaced with a Start button.

What is the RTSP Streaming Protocol and URL?

Use the following RTSP URL to access the camera’s RTSP stream. rtsp://[camera IP address]:[port number]/[stream name] For example: rtsp://192.168.100.100:554/h264 The port number defaults to 554. If you’re using a custom port, use the custom port number in the URL.

Important Note that the stream name is case-sensitive. The correct stream name depends on the camera’s video resolution and streaming mode. The table below shows the correct stream names for various resolutions and streaming modes.

Easy Mode Custom Mode
1080p/60, 1080p/50, 720p h264 h264_1
480p, 360p h264_2
2160p/30, 2160p/25 h264 h264_3
1080p/30, 1080p/25 h264_4

How do I configure RTMP streaming?

  1. Select RTMP in the IP Protocol drop-down list.
  2. Enter the URL for the RTMP server in the Server URL field.
  3. Enter the stream key for the RTMP server in the Stream Key field.
  4. Enter the username for the RTMP server in the Username field (if applicable).
  5. Enter the password for the RTMP server in the Password field (if applicable).
  6. Click Start to start streaming.
    • When streaming starts, the Start button is replaced with a Stop button.
  7. To stop streaming, click Stop.
    • When streaming stops, the Stop button is replaced with a Start button.

How do I stop the IP stream?

To stop the IP stream:

  1. Go to Camera > IP Streaming.
  2. Click Stop.

How do I adjust the focus?

  1. Log in to the camera’s web interface.
  2. Select Camera Control from the left-hand menu.
  3. Use the Focus slider to adjust the focus.
    • Drag the slider to the right to focus further away, and to the left to focus closer.

How do I define Video Mute behavior for the RoboSHOT 40 UHD Camera?

  1. Log in to the camera’s web interface.
  2. Select Camera in the left-hand menu.
  3. Select the desired behavior from the Video Mute Behavior drop-down list.
    • Black – The video output is black when video is muted.
    • Freeze – The last video frame is displayed when video is muted.

How do I set up custom CCU Scenes?

  1. Go to Camera > Lighting and Color Adjustments.
  2. Select the desired scene from the CCU Scene drop-down list.
  3. Adjust the image settings to achieve the desired results.
    • Use the controls in the Lighting Adjustments, White Balance, and Image Quality and Color sections to fine-tune the image.
  4. Click Save to save the settings.

How do you power up the camera?

Connect camera power. The camera will run a self-test routine and move to its home position. This will take a few seconds. When the camera is initialized and ready, video is available and the status light is blue. At this point, the camera is ready to accept control information.

What does the blue status light mean?

Normal operation (blinks once when the camera receives a command from the remote).

What does the red status light mean?

On-air tally (Pro A/V color scheme only).

What does the purple status light mean?

In standby mode or booting.

What does the yellow status light mean?

Firmware update in progress.

What happens if I remove power or reset the camera while a firmware update is in progress?

Interrupting a firmware update can make the camera unusable.

Can the camera be sending video even if the indicator light is off?

Yes. By default, the camera’s status light is active during normal operation; however, it can be configured to remain off when the camera is powered up.

How do you power on the camera or put it in standby mode using the IR remote?

Power (green button at the top right).

How do you select the camera to control with the IR remote (if this remote controls more than one)?

Camera Select buttons 1 through 3 (second row of buttons).

How do you discover the camera’s IP address using the IR remote?

Data Screen button (top left) – press and hold for 3 seconds.

How do you move the camera using the IR remote?

Arrow buttons and Home button (dark red).

How do you move the camera to a preset position using the IR remote?

Position Preset buttons 1 through 6 (bottom two rows).

How do you focus the camera using the IR remote?

Auto Focus button (near arrow buttons) Manual Focus buttons Near and Far (below Zoom Speed buttons).

How do you control the zoom speed using the IR remote?

Zoom Speed buttons (light gray) – Slow T and W, Fast T and W for telephoto (zoom in) and wide-angle (zoom out) modes.

How do you adjust for excess light behind the camera’s subject using the IR remote?

Back Light button (top center).

What is the function of the Power button on the Vaddio remote?

Switch the selected camera on or off.

What is the function of the Power indicator on the Vaddio remote?

Lights momentarily when you press a button.

What is the function of the Back Light button on the Vaddio remote?

Use or turn off Back Light Compensation.

What is the function of the Data Screen button on the Vaddio remote?

Display the camera’s IP address and MAC address. Press this button again to dismiss the display.

What is the function of the Camera Select button on the Vaddio remote?

In multi-camera installations, selects the camera to be controlled.

What should I do if my camera is a RoboSHOT 20UHD and I need information on configuring the camera as camera 1, 2, or 3?

See Camera Behavior Settings for RoboSHOT 20UHD.

What should I do if my camera is a RoboSHOT 40UHD and I need information on configuring the camera?

See Software Switch Settings.

What is the function of the Pan/Tilt (arrow button) controls and Home button on the Vaddio remote?

Control the camera’s position.

What is the function of the Rev. Pan and Std. Pan buttons on the Vaddio remote?

Control how the camera responds to the arrow buttons. Helpful for ceiling-mounted cameras and for presenters who are controlling the camera.

What is the function of the Pan/Tilt Reset button on the Vaddio remote?

Not used.

What is the function of the Auto Focus button on the Vaddio remote?

Switch the camera to Auto-Focus mode.

What is the function of the Zoom Speed button on the Vaddio remote?

Select Slow or Fast movements for telephoto and wide-angle shots.

  • T slow and T fast – Telephoto (zoom in)
  • W slow and W fast – Wide-angle (zoom out).

What is the function of the Manual Focus button on the Vaddio remote?

Switch the camera to Manual Focus mode.

What is the function of the Near (-) adjustment button on the Vaddio remote?

Moves the focus nearer when in manual focus mode.

What is the function of the Far (+) adjustment button on the Vaddio remote?

Moves the focus farther when in manual focus mode.

What is the function of the Preset button on the Vaddio remote?

Save the camera’s current position as one of the numbered presets.

What is the function of the Reset button on the Vaddio remote?

Clear a saved preset.

What is the function of the Position Presets 1 through 6 buttons on the Vaddio remote?

Move the camera to a predefined position, or specify the preset to save or clear. The web interface offers greater control over camera movements to presets (such as setting the speed for Tri-Synchronous Motion), and provides additional presets.

How do I store a preset using the remote?

Position the camera. Then hold down the Preset button and press one of the numbered preset buttons.

How do I clear a preset using the remote?

Press and hold the Reset button while pressing the preset number you want to clear.

What does the camera’s web interface allow?

The camera’s web interface allows control via a network connection, using a browser. Password-protected pages provide administrative access to tasks such as setting passwords, changing the IP address, viewing diagnostics, and installing firmware updates. The user login (or guest access, if it is enabled) provides access to camera controls similar to those available from the IR remote.

What will I need to know to use the web interface?

You will need to know the camera’s IP address to use its web interface. If the network has a DHCP server, the camera will get its IP address, gateway and routing information automatically and you will be able to browse to it. If not, you will need to configure the camera to use a static IP address.

Where can I find information on the OneLINK device’s web interface?

Refer to the appropriate OneLINK manual.

How do you get the camera’s IP address?

  1. Press the Data Screen button on the remote. The display presents the camera’s IP address and MAC address.
  2. Press the Data Screen button again to dismiss the information.

What does it usually mean if the IP address is 169.254.1.1?

  • The network automatically assigns IP addresses, but the camera is not connected to the network.
  • The network does not automatically assign IP addresses, and you need to configure the camera for the network. See Configuring the Camera with a Static IP Address.

How do you access the web interface?

Enter the IP address or hostname in your browser’s address bar. You may need to enter http:// or https:// as a prefix to keep the browser from treating it as a search query. (Example: http://10.30.200.125).

What web browsers have been tested with this product?

  • Chrome®
  • Microsoft® Internet Explorer®
  • Safari®
  • Firefox®.

Will older versions of the tested web browsers work?

Older versions of these browsers are likely to work, and other browsers may also work.

By default, what page does the web interface open to?

By default, the web interface opens to the Controls page, but the camera can be configured to require a user login. The default user password is password, but this can be changed. Check with the system administrator if the camera’s web interface requires you to log in.

What page is available with user-level access?

Only the Controls page.

How do you log on as Admin?

Open the menu.

What is the default Admin password?

The default admin password is password, but this can be changed.

Is it recommended to change the user and admin passwords from the default?

Yes. For best security, Vaddio strongly recommends changing the user and admin passwords from the default. Using the default passwords leaves the product vulnerable to tampering.

What does the admin account have access to?

The admin account has access to system administration tasks and performance/behavior configuration tasks.

Where are the system administration tasks located in the web interface?

The system administration tasks are on the following pages, listed in the lower portion of the left navigation panel:

  • Networking page – Configure date and time settings, hostname, and IP addressing
  • Security page – Set passwords, manage guest access, and enable/disable Telnet access
  • System page – View firmware version and switch settings, reboot, restore factory defaults, and update firmware
  • Room Labels page – Information to display on the web interface screens, including the conference room name and phone number and the in-house number for AV assistance
  • Help page – Tech support contact information and a link to the product information library on the Vaddio website
  • Diagnostics page – View or download the diagnostic log when troubleshooting issues.

Where are the performance and behavior configuration tasks located in the web interface?

Performance and behavior configuration tasks are on the following pages, listed in the upper portion of the left navigation panel:

  • Camera page – Control the camera, make adjustments, create and manage presets and CCU scenes
  • Streaming page – Configure IP streaming.

How do you change from the standard navigation buttons that display an icon and a text label to a compact view?

The button at the bottom of the menu toggles between the two views.

How do you stop sending video (video mute) from the web interface?

This function is available on any page.

How do you enter or exit standby mode from the web interface?

This function is available on any page.

How do you manually move or zoom the camera from the web interface?

Controls (user or guest access) or Camera (admin access).

How do you move to a camera preset from the web interface?

Controls (user or guest access) or Camera (admin access) in the Presets section, if available.

How do you select the appropriate lighting adjustments from the web interface?

Controls (user or guest access) or Camera (admin access) in the CCU Scenes section, if available.

How do you set or clear presets from the web interface?

Camera page (admin access).

How do you set the speed for pan, tilt, or zoom motions from the web interface?

Camera page (admin access).

How do you focus the camera from the web interface?

Camera page (admin access).

How do you work with color and lighting adjustments (CCU scenes) from the web interface?

Camera page (admin access).

How do you set motors for inverted operation from the web interface?

Camera page (admin access), Settings button reveals the control.

How do you set the HDMI color space from the web interface?

System page (admin access) on the DIP switches tab. (YCbCr or sRGB; default is YCbCr).

How do you set the 3G HD-SDI level from the web interface?

System page (admin access) on the DIP switches tab. (A or B; default is A).

How do you change the indicator light settings from the web interface?

System page (admin access) on the DIP switches tab. You can select the color scheme, enable/disable, set behavior in standby mode.

How do you set the codec control mode from the web interface?

System page (admin access) on the DIP switches tab.

Where can you find read-outs of the camera’s hardware switch settings?

System page (admin access) on the DIP switches tab.

Where can you manage guest access from the web interface?

Security page (admin access).

Where can you manage account passwords from the web interface?

Security page (admin access).

Where can you manage the idle session time-out from the web interface?

Security page (admin access).

Where can you enable/disable Telnet access from the web interface?

Security page (admin access).

Where can you manage advanced security settings from the web interface?

Security page (admin access).

Where can you manage IP streaming settings from the web interface?

Streaming page (admin access) where you can manage:

  • quality
  • resolution
  • frame rate
  • RTSP streaming URL and path
  • RTMP service provider configuration.

Where can you manage network settings from the web interface?

Networking page (admin access) where you can manage:

  • hostname
  • DHCP or static addressing
  • Static: IP address, subnet mask, gateway.

Where can you manage the time zone and NTP server (source for system time/date) from the web interface?

Networking page (admin access).

Where can you find information about the camera location from the web interface?

Room Labels page (admin access).

Where can you find the help desk phone number for end users from the web interface?

Room Labels page (admin access).

Where can you find Vaddio Technical Support contact information from the web interface?

Help page (admin access).

Where can you find diagnostic logs from the web interface?

Diagnostics page (admin access).

Where are the administrative tasks located in the web interface?

Administrative tasks are on these pages of the web interface:

  • Networking – Ethernet configuration, time zone and NTP server
  • Security – Passwords, guest access, other IT security-related settings
  • Room Labels – Helpful information to display in the web interface
  • System – Controls to reboot, reset to factory defaults, and run firmware updates, read the rear panel switches, and access the soft DIP switches
  • Help – Contact information for Vaddio Technical Support and a link to the documentation for this product
  • Diagnostics – Logs to help Vaddio Technical Support troubleshoot issues.

Why might some of the screen shots in this manual be from other models in the RoboSHOT series?

Vaddio’s RoboSHOT series cameras all have very similar web interfaces.

Why might some of the screen shots be from the RoboSHOT 20UHD web interface while others are from the RoboSHOT 40UHD web interface?

Some of the screen shots in the PDF are from the RoboSHOT 20UHD web interface; some are from the RoboSHOT 40UHD web interface. Any differences will be noted.

Who should I consult with before editing network settings?

Consult your IT department before editing network settings. Errors in network configuration can make the camera inaccessible from the network.

When should I not change DHCP/Static addressing, IP address, subnet mask, or gateway?

Do not change DHCP/Static addressing, IP address, subnet mask, or gateway unless you are very familiar with the characteristics and configuration of the network where you install the camera.

Is the camera set to DHCP or Static IP address by default?

By default, the camera is set to DHCP and you do not need to configure it with a static IP address.

What IP address will the camera use if no DHCP server is available to automatically assign an address?

If no DHCP server is available to automatically assign an address, the camera will use the default IP address of 169.254.1.1.

When should I follow the procedure to configure the camera with a Static IP Address?

You may need to follow this procedure if the camera is using the default IP address of 169.254.1.1. If you install more than one camera on a network that does not automatically assign IP addresses (a non-DHCP network), follow this procedure to prevent IP address conflicts.

Should I skip the section on configuring the camera with a Static IP address if the camera is currently at an IP address other than 169.254.1.1?

Yes, unless you are instructed to configure the camera with a static IP address.

How do I access the camera’s Networking page during installation if the camera has not already been in service on this network?

  1. Connect the camera according to the connection diagram, but do not connect the camera to the network
  2. Connect the network port on the camera to the network port on a computer. Depending on the computer, you may need a crossover cable
  3. On the computer, open a browser and access the camera’s web interface at http://169.254.1.1
  4. Log in as admin. The default password is password
  5. Navigate to the Networking page.

How do I configure the camera with a static IP address?

  1. Work with your IT department to determine the correct IP address, subnet mask, and gateway to assign
  2. On the Networking page, set IP Address to Static
  3. Enter the IP address, subnet mask, and gateway as directed by the IT staffer; then save your work. The camera is now ready to be connected to the network.

When is it convenient to change the camera’s hostname to something easy to remember, such as camera-center-boardroom?

If your network supports hostname resolution.

Who should I work with to ensure that the new hostname conforms to the organization’s naming conventions?

Work with your IT department.

How do I change from a DHCP address to a Static IP Address in a network that assigns IP addresses automatically?

On the Networking page, set the IP address to Static. Do not change the IP address, subnet mask, or gateway.

How do you specify the time zone and NTP server?

  1. To make the time zone and NTP server editable, enable Automatic NTP Updating
  2. Select the desired time zone from the list
  3. If desired, specify the NTP server to use. Otherwise, use the default You may need to refresh the system time display.

What are the camera security policy settings?

  • Allow or deny access to the Camera screen without logging on (Allow Guest Access)
  • Set whether inactive sessions log off automatically or not (Automatically Expire Idle Sessions)
  • Change the password for the admin account
  • Change the password for the user account
  • Allow or disable access via Telnet (by default, access via Telnet is enabled)
  • Require HTTPS for web access (by default, HTTP is also permitted)
  • Allow or deny device discovery (allowed by default).

What should you do before changing camera security settings?

Consult your network security specialist before changing any of these settings.

Should the user and admin passwords be changed from the default?

For best security, Vaddio strongly recommends changing the user and admin passwords from the default. Using the default passwords leaves the product vulnerable to tampering.

When can I disable the camera’s internal Telnet server?

If your installation does not require camera access via Telnet.

Who should I consult with before making any changes to the camera’s SSL certificate?

Consult your network security professional to manage the camera’s SSL certificate. Do not make any changes in the Certificate or Private Key text boxes without guidance from your organization’s network security professional.

How do I switch to a secure HTTPS connection?

  1. Select Show Advanced Settings. The advanced options open
  2. To switch to a secure HTTPS connection, select Switch to HTTPS.

Why might my browser present messages warning me that my connection is not secure, because the site’s certificate is not valid?

This happens when HTTPS is used but no SSL certificate is installed.

How do I require HTTPS connections?

Clear the box labeled HTTP Access Enabled. The camera’s web interface will only be available via an HTTPS connection.

Where is the information displayed that you enter on the Room Labels page?

The information you enter on this page is displayed on every page of the web interface.

When can I import a configuration to several cameras?

You can import a configuration to several cameras if you need to configure them the same way.

What are the requirements for importing a configuration to several cameras?

Cameras must be of the same model, and must have a compatible firmware version installed. Configuration data does not include passwords or unique information such as hostname.

How do I save or export a camera configuration?

  1. Configure the first camera
  2. Export its configuration (Export Data button). The export downloads to your computer as a .dat file. The filename is the camera’s hostname.

How do I restore or import a camera configuration?

Import the configuration to the other cameras (Import Data button in each camera’s web interface).

Why might a camera using an older firmware version be unable to import a configuration that was exported from a camera using a different version of firmware?

If the camera is using an older firmware version, it may be unable import a configuration that was exported from a camera using a different version of firmware.

How do I install a camera firmware update?

  1. Download the firmware and its release notes
  2. Select Choose File, then browse to the downloaded firmware and select it. The filename ends with .p7m
  3. Select Begin Firmware Update
  4. Read and understand the information in the Confirm dialog box. It’s dull, but it could save you some time and aggravation
  5. Select Continue. A progress message box opens and the indicator light on the front of the camera turns yellow. If the update process presents warnings or error messages, read them carefully. The camera reboots when the update is complete.

What could happen if I interrupt a firmware update?

The camera must remain connected to power and to the network during the update. Interrupting the update could make the camera unusable.

How do I reboot the camera?

In the System Utilities section, select Reboot.

Where can I find the contact information for Vaddio Technical Support?

You’ll find information for contacting Vaddio Technical Support on the Help page. The link for support information varies depending on the camera model.

When might a Vaddio Technical Support representative ask me to download and email the log file available from the Diagnostics page?

When you contact Vaddio technical support, your support representative may ask you to download and email the log file available from the Diagnostics page.

Where are the camera configuration tasks available?

Camera configuration tasks are available on these pages:

  • Camera – Color and lighting adjustments, presets (including custom Home), and real-time camera control
  • Streaming – Resolution, quality, bandwidth, and more
  • System (DIP Switches tab) – Camera identification (Camera 1, 2, or 3 on the remote), status light behavior, codec control mode, and more.

Why might some of the screen shots in the PDF be from other models in the RoboSHOT series?

Vaddio’s RoboSHOT series cameras all have very similar web interfaces.

Why might some of the screen shots be from the RoboSHOT 20UHD web interface while others are from the RoboSHOT 40UHD web interface?

Some of the screen shots in the PDF are from the RoboSHOT 20UHD web interface; some are from the RoboSHOT 40UHD web interface. Any differences will be noted.

Is IP streaming enabled or disabled by default?

IP streaming is enabled by default.

What are the two IP streaming protocols available?

Two IP streaming protocols are available: RTSP and RTMP.

What is the camera’s default protocol for IP streaming?

RTSP is the camera’s default protocol for IP streaming. This delivers an IP stream that people can access from your network using a media player.

What does RTMP streaming do?

RTMP streaming sends a stream to a content service provider. No local preview is available.

What must you have to use RTMP streaming?

To use RTMP streaming, you must have an account with a streaming service.

How do I set up RTSP Streaming in Easy Mode?

  1. Select Easy quality mode.
  2. Select the desired IP streaming resolution. This determines the size of the window in which the stream is displayed.
  3. Easy quality mode only: Select VideoQuality.
  4. Save your changes.

Pro Tip: If streaming video quality is poor, try a lower resolution or bandwidth.

How do I set up RTSP Streaming in Custom Mode?

  1. Select Custom quality mode.
  2. Select the desired resolution.
  3. Select the desired IP streaming frame rate.
  4. Select Constant or Variable bit rate.
  5. Constant bit rate only: Set Max Bandwidth.
  6. Variable bit rate only: Set the Quality (Quantization) slider.
  7. Save your changes.

What is the default streaming protocol?

RTSP is the default streaming protocol. When IP streaming is enabled, the RTSP stream is automatically available at the streaming URL shown.

What is the RTSP port?

Vaddio strongly recommends using the default RTSP port number.

What is the Path?

The portion of the streaming URL that appears after the IP address. You may wish to change this to help identify the stream source – for example, demo-studio-3.

What is the URL?

The location where the stream can be viewed. This will change if you edit the path.

How do I view the RTSP stream?

  1. Open a stream viewer such as VLC Media Player.
  2. Select “Network stream” or your viewer’s equivalent option.
  3. Copy the streaming URL from the camera’s Streaming page and paste it into the viewer as the URL for the network stream.

What must I do to use RTMP Streaming?

To use RTMP streaming, you must have an account with a streaming service.

How do I configure an RTMP streaming service?

  1. Select RTMP streaming, and select Settings.
  2. Expand the information box for the service.
  3. Enter the name of the service.
  4. Paste in the key and URL(s) provided by the service.

How do I select the enabled RTMP streaming service?

Expand the list of available streaming services, and select the one to use.

Note: When RTMP streaming is selected and a service is configured, the camera streams to that service until you stop the stream.

What is the default packet size for streaming and should I change it?

The default packet size for streaming is 1400. Do not change this except in consultation with your network administrator.

How do I stop the IP stream entirely?

Clear the Enable IP Streaming check box.

How do I stop the video portion of the stream, but leave the stream running?

Mute the video. This also stops the video locally, so the connected display is blank.

How do I stop sending the stream to a content service provider but make it available as a network stream?

Change from RTMP to RTSP streaming.

How do I adjust the Focus?

Open the Focus control to select Auto-focus, or set manual focus with the + (near) and – (far) buttons.

Important note about the + and – buttons on the Focus control: The + and – buttons don’t work when Auto Focus is selected.

How is Focus control available for users who are not logged in as admin?

Focus control is available via the IR Remote Commander only.

How do I set the RoboSHOT 40UHD camera to send a pattern of color bars instead of black video when video mute is selected?

To set the RoboSHOT 40UHD camera to send a pattern of color bars instead, open the General tab on the System page and check the Color Bar Generator Enabled box.

Note: Color adjustments are not available when the Auto CCU scene is selected.

How do I make initial adjustments to the CCU scene?

Click one of the active CCU scene buttons to load a CCU scene into the camera.

What does Backlight Compensation do?

Backlight Compensation reduces contrast to adjust for bright light behind the main subject of the shot. Use this if the subject is in front of a window, projector screen, or other bright area and appears as a silhouette.

Can Backlight Compensation be used with Wide Dynamic Range?

This setting can’t be used with Wide Dynamic Range.

What does Wide Dynamic Range do?

Wide Dynamic Range automatically darkens bright areas and brightens dark areas to provide a more properly exposed image in challenging lighting conditions.

Can Wide Dynamic Range be used with Backlight Compensation?

This setting can’t be used with Backlight Compensation.

What does Point Light Compensation do?

Point Light Compensation reduces the intensity of small, extremely bright areas (point light sources) that would otherwise swamp the camera with light and make it difficult to see details in areas with less intense lighting.

Is Point Light Compensation available on both RoboSHOT models?

This setting is only available on the RoboSHOT 40UHD. It is on the General tab of the System page.

What does Auto Iris do?

Auto Iris allows the camera to compensate automatically for the light level.

What does Auto White Balance do?

Auto White Balance adjusts color automatically. Red gain and blue gain controls are not available when Auto White Balance is selected.

What do Red Gain and Blue Gain do?

Red Gain and Blue Gain provide manual color adjustment.

What does Detail adjust?

Detail adjusts the image sharpness. If the video looks grainy or “noisy,” try a lower Detail setting. (As in conversation, too much detail is bad.)

What does Chroma adjust?

Chroma adjusts the color intensity.

What does Gamma adjust?

Gamma adjusts the range (grey density) between bright areas and shadows.

What should I do if I change Red Gain or Blue Gain and don’t like the results?

If you change Red Gain or Blue Gain and you don’t like the results, start over by selecting and then deselecting Auto White Balance.

How do I save Color and Lighting settings?

  1. Adjust lighting, image quality, and color.
  2. When the scene looks the way you want it to, click Store CCU Scene.
  3. In the Store CCU Scene dialog box, select which custom scene to store (Custom A, B, or C) and select Save.
  4. Optional: Name the new scene by right-clicking its button. A dialog box opens. Enter the name and save it.

How can I correct a dark image?

Increase Iris (lower F-stop value) Increase Iris Gain

How can I correct an image that looks washed out or faded?

Decrease Iris (higher F-stop value) Decrease Iris Gain Increase Chroma Decrease Gamma

How can I correct an image where the subject is silhouetted against a bright background?

Enable Backlight Compensation

How can I correct an image where small sources of bright light (point sources) make it hard to see details in areas with less intense lighting?

Enable Point Light Compensation (RoboSHOT 40 UHD only)

How can I correct an image where highlights and shadows look right, but mid-tones are too dark?

Increase Gamma

How can I correct an image where shadows are too dark?

Enable Wide Dynamic Range (WDR) Decrease Gamma

How can I correct an image that looks grainy?

Decrease Detail Decrease Iris Gain

How can I correct an image that has a “Soft focus” effect and looks unrealistically smooth?

Increase Detail

How can I correct colors that look less vivid than they should?

Increase Chroma

How can I correct colors that look too vivid?

Decrease Chroma

How can I correct colors that look wrong, where white objects do not appear white?

Enable Auto White Balance One Push White Balance Disable Auto White Balance and:

  • adjust Red Gain (decrease for less red, increase for less green)
  • adjust Blue Gain (decrease for less blue, increase for less yellow)

What is the camera’s default home position, and can it be changed?

The camera’s default home position is 0° pan and 0° tilt; you can set a different home position. You can also define other presets, for shots that you will want to use repeatedly. Presets may include lighting and color settings and may specify Tri-Synchronous Motion or global preset speed settings.

Note: Storing a preset overwrites any information that was previously associated with that preset. The Store Preset dialog does not show which presets have already been defined. Vaddio recommends renaming presets when you store them.

How do I store a preset or custom home position?

  1. Set up the shot.
  2. Select Store to open the Store Preset dialog.
  3. Select the preset to define, then save it.

How do I rename presets and custom scenes?

Right-click the button for the custom scene or preset, and edit the label.

What do the Pan Speed, Tilt Speed, and Zoom Speed sliders control?

The Pan Speed, Tilt Speed, and Zoom Speed sliders control how fast the camera moves in response to the direction and zoom controls on the IR remote and in the web interface. These speeds are also used in moving to presets saved without Tri-Synchronous Motion information. Use the arrow and Zoom controls to check camera speed, and use the Speed sliders to adjust as needed.

What is the default direction for camera movements, and can this be changed?

By default, the arrow buttons on the remote and in the web interface show the direction you would see the camera move if you were looking the same direction as the camera. If a person facing the camera is controlling it with the remote, using the right arrow pans the camera to the person’s left. To make the arrow buttons indicate camera movement from the perspective of a person facing the camera, open the Settings control and invert the pan direction.

What happens if the camera is not connected to a sync signal source?

The web interface presents error messages if the camera is not connected to a sync signal source. The table of valid resolutions shows which resolution is currently selected on the camera.

How do I see the camera’s current switch settings and configure certain camera behaviors?

Open the DIP Switches tab to see the camera’s current switch settings and configure certain camera behaviors.

Note: Sorry, you have to physically move the physical switch(es) on the back of the camera if you need to change them.

Where are the DIP switches located on each camera model?

Where the RoboSHOT 20UHD has rear DIP switches, the RoboSHOT 40UHD camera has a second array of soft DIP switches with the same functions and labels.

What are the IR Settings?

The IR Remote Commander can control up to three cameras in the same room with different IR frequencies. Use the IR Settings switches to select the frequency to identify the camera as camera 1, camera 2, or camera 3. Refer to the settings table beside the soft DIP switches.

Note: IR Settings are for the RoboSHOT 40 UHD only. On the RoboSHOT 20UHD, these settings are available using the physical switches on the back of the camera.

How do I enable/disable the camera’s IR sensors?

Use the IR On/IR Off switches.

Note: The camera does not respond to the IR remote if IR is off. This setting is for the RoboSHOT 40 UHD only. On the RoboSHOT 20UHD, these settings are available using the physical switches on the back of the camera.

What do I do if mounting the camera upside down?

If mounting the camera upside-down, set IMAGE FLIP ON.

Note: This setting is for the RoboSHOT 40 UHD only. On the RoboSHOT 20UHD, these settings are available using the physical switches on the back of the camera.

What is the Baud Rate?

RS-232 serial communication rate (9600 bps or 38400 bps), for communication with a controller via a OneLINK device.

Note: This setting is for the RoboSHOT 40 UHD only. On the RoboSHOT 20UHD, these settings are available using the physical switches on the back of the camera.

What are the Color settings?

YCbCr (default) or sRGB.

What is the default 3G level?

Default is Level A.

What are the options for the LED color scheme?

Status light color codes for Pro AV (broadcast, the default setting) or UC (unified conferencing).

What happens when the LED is set to OFF?

When the LED is set to OFF, it remains off even when the camera is sending video.

When should I select Codec Control Mode?

Select Codec Control Mode if using the camera with a third-party codec.

What does Enable LED in Standby do?

When the LED is enabled in standby mode, it illuminates purple to show that the camera is in standby but connected to power. When the LED is disabled in standby mode, it is only on when the camera is active (sending video or updating firmware).

Does the Controls page require administrative access?

The Controls page does not require administrative access. If guest access is enabled, you do not need to log in to access this page. If guest access is disabled, you will need to log in as user.

What controls does the Controls page provide?

  • Move to camera presets, if any have been stored
  • Pan, tilt, zoom, or return it to its home position
  • Put the camera in standby or bring it back to the ready state
  • Select a custom lighting adjustment, if any have been stored

Why doesn’t the Controls page offer camera selection?

Since the web interface is specific to the camera you are working with, it does not offer camera selection.

What does the Standby button do?

Use the Standby button to switch between low-power (standby) and ready states. On entering standby mode, the camera moves to its standby position and stops sending video.

What does the Mute button do?

Use the Mute button to stop sending live video without putting the camera in standby mode. When the video is muted, the camera sends a blue or black screen. If the camera is part of a conferencing system, this does not mute the audio.

How do I move the camera using the Controls page?

Use the arrow buttons for camera pan and tilt. The center button moves the camera to the home position.

How do I zoom in or out using the Controls page?

Use the Zoom + button to zoom in and the Zoom – button to zoom out.

What information is included in a camera preset?

Presets are camera shots that have been stored. They include pan, tilt, and zoom information, and may include color and speed information as well.

What happens if no presets are defined?

If no presets are defined, the Controls page does not present the Presets section.

How do I move the camera to a preset position using the Controls page?

Use the Preset buttons to move the camera to any of its preset positions.

What are CCU scenes?

Color and lighting adjustments.

What is the Auto setting and when is it appropriate?

In most cases, the Auto setting is appropriate. This setting allows the camera to adjust to current conditions automatically.

How can I control the camera with an external device?

Vaddio’s Telnet command protocol allows external devices to control the camera via a high-level, text-based command line interface supported through a Telnet session to the camera.

What are the requirements for Telnet sessions?

Telnet sessions require network connectivity, a Telnet client, the administrator account login, and Telnet port 23.

What are some things to know about Telnet?

  • The ‘>’ character is the command prompt.
  • Using a question mark as a command parameter will bring up a list of available subcommands or parameters.
  • CTRL-5 clears the current serial buffer on the device.

What are some typographical conventions used in the PDF?

  • { x | y | z} – Choose x, y, or z.
  • <variable> – Substitute the desired value here.
  • < x – y > – Valid range of values is from x through y.
  • [parameter] – Parameter is not required.

What is the synopsis for moving the camera to its home position?

camera home

Provide an example of using the camera home command.

camera home
OK >

What is the synopsis for moving the camera horizontally?

camera pan { left [<speed>] | right [<speed>] | stop | get | set }

What are the options for moving the camera horizontally?

  • left: Moves the camera left.
  • right: Moves the camera right.
  • speed <1 – 24>: Specifies the pan speed as an integer (1 to 24), the default speed is 12.
  • stop: Stops the camera’s horizontal movement.
  • get: Returns the camera’s current pan position.
  • set <position>: Sets the camera’s absolute pan position in degrees, as a floating point value between approximately -150.00 and 150.00 (this is the minimum range).

What is the minimum range for the camera’s absolute pan position?

The minimum range is between approximately -150.00 and 150.00 degrees. Individual cameras may have an additional degree or two of travel before they reach their physical limits.

What happens if the value for the absolute pan position is out of range?

If the value is out of range, the camera returns an error message and no motion occurs.

Provide some examples of using the camera pan command.

camera pan left
OK >
Pans the camera left at the default speed.

camera pan right 20
OK >
Pans the camera right using a speed of 20.

camera pan stop
OK >
Stops the camera’s horizontal motion.

What is the synopsis for moving the camera vertically?

camera tilt { up [<speed>] | down [<speed>] | stop | get | set }

What are the options for moving the camera vertically?

  • up: Moves the camera up.
  • down: Moves the camera down.
  • speed <1 – 20>: Specifies the tilt speed as an integer (1 to 20), the default speed is 10.
  • stop: Stops the camera’s vertical movement.
  • get: Returns the camera’s current tilt position.
  • set <position>: Sets the camera’s absolute tilt position in degrees as a floating point value between approximately -30.00 and 90.00 (this is the minimum range).

What is the minimum range for the camera’s absolute tilt position?

The minimum range is between approximately -30.00 and 90.00 degrees. Individual cameras may have an additional degree or two of travel before they reach their physical limits.

What happens if the value for the absolute tilt position is out of range?

If the value is out of range, the camera returns an error message and no motion occurs.

Provide some examples of using the camera tilt command.

camera tilt up
OK >
Tilts the camera up at the default speed.

camera tilt down 20
OK >
Tilts the camera down using a speed of 20.

camera tilt stop
OK >
Stops the camera’s vertical motion.

What is the synopsis for zooming the camera?

camera zoom { in [<speed>] | out [<speed>] | stop | get | set}

What are the options for zooming the camera?

  • in: Moves the camera in.
  • out: Moves the camera out.
  • speed [1 – 7]: Specifies the zoom speed as an integer (1 to 7). Default speed is 3.
  • stop: Stops the camera’s zoom movement.
  • get: Returns the camera’s current zoom level.
  • set <1 – n>: Sets the zoom level as an integer value. The value of n (maximum zoom) depends on the camera’s capabilities.

Provide an example of the range for the set <1-n> option for zooming the camera.

For example, the range is 1 to 12 for a 12x camera.

What happens if the value for the zoom level is out of range?

If the value is out of range, the camera returns an error message and no zoom change occurs.

Provide some examples of using the camera zoom command.

camera zoom in
OK >
Zooms the camera in at the default speed.

camera zoom out 7
OK >
Zooms the camera out using a speed of 7.

camera zoom stop
OK >
Stops the camera’s zoom motion.

camera zoom set 14
OK >
Sets the camera’s zoom level to 14x.

camera zoom get
14
OK >
Returns the camera’s current zoom level.

What is the synopsis for changing the camera focus?

camera focus { near [<speed>] | far [<speed> | stop | mode {get | auto | manual}}

What are the options for changing the camera focus?

  • near: Brings the focus nearer to the camera, can only be used when camera is in manual mode.
  • far: Moves the focus farther from the camera, can only be used when camera is in manual mode.
  • speed <1 – 8>: Optional, integer (1 to 8) specifies the focus speed.
  • stop: Stops the camera’s focus movement.
  • mode {get | auto | manual}: Returns the current focus mode, or specifies automatic or manual focus.

Provide some examples of using the camera focus command.

camera focus near
OK >
Brings the focus near at the default speed.

camera focus far 7
OK >
Moves the focus farther from the camera at a speed of 7.

camera focus mode get
auto_focus: on
OK >
Returns the current focus mode.

What is the synopsis for moving the camera to the specified preset or storing the current camera position and optionally CCU information?

camera preset { recall | store} <1 – 16> [tri-sync <1 – 24>] [save-ccu]

What does the camera preset command correspond to in the RS-232 command set?

This command corresponds to the CAM_Memory commands in the RS-232 command set.

What are the options for moving the camera to a specified preset or storing the current camera position and optionally CCU information?

  • recall <1 – 16>: Moves the camera to the specified preset, using Tri-Synchronous Motion if this was saved with the preset.
  • store <1 – 16>: Stores the current camera position as the specified preset.
  • tri-sync <1 – 24>: Optional, specifies that the camera uses Tri-Synchronous Motion to move to this position, using the specified speed.
  • save-ccu: Optional, saves the current CCU settings as part of the preset, if not specified, the last color settings are used when recalled.

Provide some examples of using the camera preset command.

camera preset recall 3
OK >
Moves the camera to preset 3.

camera preset store 1
OK >
Saves the camera’s current position as preset 1.

camera preset store 4 tri-sync 15
OK >
Stores the camera’s current position as preset 4. The camera will use Tri-Synchronous Motion at speed 15 when it is recalled to this preset.

camera preset store 2 save-ccu
OK >
Stores the camera’s current position as preset 2. The camera applies the current CCU settings when it is recalled to this preset.

What is the synopsis for returning CCU (lighting and color) information?

camera ccu get <param>

What are the options for returning CCU (lighting and color) information?

  • all: Returns all current CCU settings.
  • auto_white_balance: Returns the current state of the auto white balance setting (on or off).
  • red_gain: Returns red gain as an integer (0 to 255).
  • blue_gain: Returns blue gain as an integer (0 to 255).
  • backlight_compensation: Returns the current state for backlight compensation (on or off).
  • auto_iris: Returns the current auto-iris state (on or off).
  • iris: Returns the iris value as an integer (0 to 11).
  • gain: Returns gain as an integer (0 to 11).
  • detail: Returns detail as an integer (0 to 15).
  • chroma: Returns chroma as an integer (0 to 14).
  • gamma: Returns gamma as an integer (-64 to 64).
  • wide_dynamic_range: Returns the current state for Wide Dynamic Range (on or off), not available for RoboSHOT 20UHD.

Provide some examples of using the camera ccu get command.

camera ccu get iris
iris 6
OK >
Returns the current iris value.

camera ccu get red_gain
red_gain 201
OK >
Returns the current red gain value.

camera ccu get all
auto_iris on
auto_white_balance on
backlight_compensation off
blue_gain 193
chroma 2
detail 8
gain 3
iris 11
red_gain 201
wide_dynamic_range off
OK >
Returns all current CCU settings.

What is the synopsis for setting the specified CCU (lighting and color) information?

camera ccu set <param> <value>

What are the options for setting the specified CCU (lighting and color) information?

  • auto_white_balance {on | off}: Sets the current state of the auto white balance setting (on or off). Auto white balance overrides red gain and blue gain manual settings.
  • red_gain <0 – 255>: Sets the red gain value as an integer (0 to 255). Can only be used when auto white balance is off.
  • blue_gain <0 – 255>: Sets the blue gain value as an integer (0 to 255). Can only be used when auto white balance is off.
  • backlight_compensation {on | off}: Sets the current state of the backlight compensation setting (on or off). Can only be used when wide dynamic range mode is off.
  • iris <0 – 11>: Sets the iris value as an integer (0 to 11). Can only be used when auto-iris is off.
  • auto_iris {on | off}: Sets the auto-iris state (on or off). Auto-iris disables manual iris and gain when it is on.
  • gain <0 – 11>: Sets gain value as an integer (0 to 11). Can only be used when auto-iris is off.
  • detail <0 – 15>: Sets the detail value as an integer (0 to 15).
  • chroma <0 – 14>: Sets the chroma value as an integer (0 to 14).
  • gamma <-64 – 64>: Sets the gamma value as an integer (-64 to 64).
  • wide_dynamic_range {on | off}: Sets Wide Dynamic Range mode on or off. Can only be used when backlight compensation is off. Not available for RoboSHOT 20UHD.

Provide some examples of using the camera ccu set command.

camera ccu set auto_iris off
OK >
Turns off auto-iris mode, returning the camera to manual iris control.

camera ccu set red_gain 10
OK >
Sets the red gain value to 10.

What is the synopsis for storing the current CCU scene or recalling the specified CCU scene?

camera ccu scene {recall {factory <1 – 6> | custom <1 – 3>} | store custom <1 – 3>}

What are the options for storing the current CCU scene or recalling the specified CCU scene?

  • recall factory <1 – 6>
    recall custom <1 – 3>: Recalls the camera to the specified scene (factory 1 to 6 or custom 1 to 3).
  • store custom <1 – 3>: Saves the current scene as the specified custom scene.

Provide some examples of using the camera ccu scene command.

camera ccu scene recall factory 2
OK >
Sets the camera to use factory CCU scene 2.

camera ccu scene store custom 1
OK >
Saves the current CCU scene as custom CCU scene 1.

What is the synopsis for setting or changing the behavior of the indicator light?

camera led { get | off | on }

What are the options for setting or changing the behavior of the indicator light?

  • get: Returns the indicator light’s current state (on or off).
  • off: Disables the indicator light.
  • on: Enables the indicator light.

Provide some examples of using the camera led command.

camera led off
OK >
Disables the indicator light. You cannot tell by looking at the camera whether it is sending video.

camera led get
led: on
OK >
Returns the current state of the indicator light.

What is the synopsis for setting or changing the camera standby status?

camera standby { get | off | on | toggle}

What are the options for setting or changing the camera standby status?

  • get: Returns the camera’s current standby state.
  • off: Brings the camera out of standby (low power) mode.
  • on: Stops video and puts the camera in standby mode.
  • toggle: Changes the camera’s standby state – if it was not in standby mode, it enters standby; if it was in standby mode, it “wakes up”.

Provide some examples of using the camera standby command.

camera standby off
OK >
Brings the camera out of standby mode.

camera standby get
standby: on
OK >
Returns the current standby state.

What is the synopsis for getting or setting the camera’s video mute status?

video mute {get | off | on | toggle}

What happens when the video is muted?

When video is muted, the camera sends black video with an on-screen message stating that video mute is on.

When can muting the video be desirable?

This can be desirable when preparing the room or when privacy is needed.

What are the parameters for getting or setting the camera’s video mute status?

  • get: Returns the current video mute status.
  • off: Unmutes the video, normal video resumes.
  • on: The connected display shows either a black screen with a message or a color-bar pattern (the color-bar option is only available on the RoboSHOT 40UHD camera).
  • toggle: Changes the camera’s video mute status.

Provide some examples of using the video mute command.

video mute get
mute: off
Returns video mute status.

video mute on
Transmits black video.

What is the synopsis for retrieving IP streaming settings?

streaming settings get

Where are IP streaming settings configured?

These are configured in the web interface.

What are the parameters for retrieving IP streaming settings?

  • IP Custom_Frame_Rate: Frame rate selected in Custom quality mode.
  • IP Custom_Resolution: Resolution selected in Custom quality mode.
  • IP Enabled: True if IP streaming is enabled, False if it is not.
  • IP MTU: Maximum packet size.
  • IP Port: The port number used for IP streaming. The default port for RTSP streaming is 554; default for RTMP streaming is 1935.
  • IP Preset_Quality: Video quality selected in Easy video quality mode.
  • IP Preset_Resolution: Resolution selected in Easy video quality mode.
  • IP Protocol: The IP streaming protocol in use (RTSP or RTMP).
  • IP URL: The URL where the RTSP stream is available.
  • IP Video_Mode: Video quality mode selected (preset or custom).

Provide an example of using the streaming settings get command.

streaming settings get
IP Custom_Frame_Rate 30
IP Custom_Resolution 1080p
IP Enabled true
IP MTU 1400
IP Port 554
IP Preset_Quality Standard (Better)
IP Preset_Resolution 720p
IP Protocol RTSP
IP URL vaddio-roboshot-uhd-stream
IP Video_Mode preset
OK >
Returns the current streaming settings.

What is the synopsis for setting or changing the state of IP streaming?

streaming ip enable { get | on | off | toggle}

For what camera model is the streaming ip enable command currently available?

This command is currently available only for RoboSHOT 40UHD.

What is the effect of using the streaming ip enable toggle command?

streaming ip enable toggle has the same effect as selecting the Enable IP Streaming checkbox in the web interface.

What are the parameters for setting or changing the state of IP streaming?

  • get: Returns the current state of IP streaming.
  • on: Enables IP streaming.
  • off: Disables IP streaming.
  • toggle: Changes the state of IP streaming (on if it was off, or off if it was on).

Provide some examples of using the streaming ip enable command.

streaming ip enable on >
OK
Enables IP streaming.

streaming ip enable get
enabled: true >
OK
Returns the current state of IP streaming.

What is the synopsis for sending an ICMP ECHO_REQUEST to the specified IP address or hostname?

network ping [count <count>] [size <size>] <destination-ip>

What are the options for sending an ICMP ECHO_REQUEST to the specified IP address or hostname?

  • <count>: The number of ECHO_REQUEST packets to send, default is five packets.
  • <size>: The size of each ECHO_REQUEST packet, default is 56 bytes.
  • <destination-ip>: The IP address where the ECHO_REQUEST packets will be sent.

Provide some examples of using the network ping command.

network ping 192.168.1.66
PING 192.168.1.66 (192.168.1.66): 56 data bytes
64 bytes from 192.168.1.66: seq=0 ttl=64 time=0.476 ms
64 bytes from 192.168.1.66: seq=1 ttl=64 time=0.416 ms
64 bytes from 192.168.1.66: seq=2 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=3 ttl=64 time=0.410 ms
64 bytes from 192.168.1.66: seq=4 ttl=64 time=3.112 ms
— 192.168.1.66 ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 0.410/0.964/3.112 ms >
Sends five ECHO_REQUEST packets of 56 bytes each to the host at 192.168.1.66.

network ping count 10 size 100 192.168.1.1
Sends 10 ECHO_REQUEST packets of 100 bytes each to the host at 192.168.1.1. The command returns data in the same form as above.

What is the synopsis for returning the current network settings?

network settings get

What network settings are returned by using the network settings get command?

This command returns the current network settings for MAC address, IP address, subnet mask, and gateway.

Provide an example of using the network settings get command.

network settings get
Name eth0:WAN
MAC Address 48:6F:77:64:79:21
IP Address 192.168.1.67
Netmask 255.255.255.0
VLAN Disabled
Gateway 192.168.1.254
OK >

What is the synopsis for rebooting the system?

system reboot [<seconds>]

When is a reboot required?

Note that a reboot is required when resetting the system to factory defaults (system factory-reset).

What are the options for rebooting the system?

  • <seconds>: The number of seconds to delay the reboot.

Provide some examples of using the system reboot command.

system reboot
OK >
The system is going down for reboot NOW!
roboshot-uhd-48-6F-77-64-79-21
Reboots the system immediately.

system reboot 30
Reboots the system in 30 seconds. The response is in the same form; the system message appears at the end of the delay.

What is the synopsis for getting or setting the factory reset status?

system factory-reset { get | on | off}

What happens when the factory reset status is on?

When the factory reset status is on, the system resets to factory defaults on reboot.

What are the options for getting or setting the factory reset status?

  • get: Returns the camera’s current factory reset status.
  • on: Enables factory reset on reboot.
  • off: Disables factory reset on reboot.

Provide some examples of using the system factory-reset command.

system factory-reset get
factory-reset (software): off
factory-reset (hardware): off
OK >
Returns the factory reset status. This evaluates the most recent system factory-reset on or off command, if one has been received, then reads the rear panel DIP switches and returns the status on if they are all in the down position.

system factory-reset on
factory-reset (software): on
factory-reset (hardware): off
OK >
Enables factory reset upon reboot.

Does the system factory-reset command initiate a factory reset?

Note: This command does not initiate a factory reset. The factory reset takes place on the next reboot.

What is the synopsis for returning the most recently issued commands from the current Telnet session?

history <limit>

Why is the command history used?

Since many of the programs read user input a line at a time, the command history is used to keep track of these lines and recall historic information.

What are the options for returning the most recently issued commands from the current Telnet session?

  • <limit>: Integer value specifying the maximum number of commands to return.

Provide some examples of using the history command.

history
Displays the current command buffer.

history 5
Sets the history command buffer to remember the last 5 unique entries.

How can I navigate the command history?

You can navigate the command history using the up and down arrow keys.

What functionality does the history command support?

This command supports the expansion functionality from which previous commands can be recalled from within a single session.

When is history expansion performed?

History expansion is performed immediately after a complete line is read.

What are some examples of history expansion?

  • !!: Substitute the last command line.
  • !4: Substitute the 4th command line (absolute as per ‘history’ command).
  • !-3: Substitute the command line entered 3 lines before (relative).

What is the synopsis for returning the current firmware version?

version

Provide an example of using the version command.

version
Commit d033ddb2378357a871011eb820706dcaa64ec0e2
HDLink TX4.6.1*0.03
Pan Motor Version 0.32.6214
Sensor Version 01.20
System Version RoboSHOT 20 UHD 1.3.0
Tilt Motor Version 0.3.6214
OK
Returns current firmware version information. Your camera may return slightly different information.

What is the synopsis for displaying an overview of the CLI syntax?

help

Provide an example of using the help command.

help

What is the synopsis for ending the command session and closing the socket?

exit

Provide an example of using the exit command.

exit

How is the Vaddio RS-232 Serial Control Protocol similar to the Sony VISCA command set?

The Vaddio RS-232 Serial Control Protocol is similar to the Sony® VISCA command set to be compatible with several popular control devices.

Are all VISCA commands supported?

Not all VISCA commands are supported.

What is included in the following command and inquiry lists?

There are Vaddio-specific commands in the following command and inquiry lists.

What should you ensure regarding the baud rate of the camera?

Be sure the camera is set to the same baud rate as the device originating the commands.

Where is DIP switch 5 located on the RoboSHOT 20UHD?

For the RoboSHOT 20UHD, this is DIP switch 5 on the back of the camera.

Where is the soft DIP switch for the RoboSHOT 40UHD located?

For the RoboSHOT 40UHD, this is a soft DIP switch available in the web interface on the System page (DIP Switches tab).

What is the command packet and comments for the CAM_Zoom Stop command?

Command Packet: 8x 01 04 07 00 FF
Comments: Variable speed: p = 0 (low) to 7 (high)

What is the command packet and comments for the CAM_Zoom Direct command?

Command Packet: 8x 01 04 47 0p 0q 0r 0s FF
Comments: Direct: pqrs = zoom position (0h-7AC0h)

What is the command packet for the CAM_Zoom Tele (std) command?

8x 01 04 07 02 FF

What is the command packet for the CAM_Zoom Wide (std) command?

8x 01 04 07 03 FF

What is the command packet and comments for the CAM_Zoom Tele (variable) command?

Command Packet: 8x 01 04 07 2p FF
Comments: Variable speed: p = 0 (low) to 7 (high)

What is the command packet and comments for the CAM_Zoom Wide (variable) command?

Command Packet: 8x 01 04 07 3p FF
Comments: Variable speed: p = 0 (low) to 7 (high)

To what does the CAM_Zoom Direct command correspond in the Telnet API?

Corresponds to camera zoom in Telnet API.

What is the command packet and comments for the CAM_Focus Stop command?

Command Packet: 8x 01 04 08 00 FF
Comments: Variable speed: p = 0 (low) to 7 (high)

What is the command packet and comments for the CAM_Focus Direct and Near Limit command?

Command Packet: 8x 01 04 48 0p 0q 0r 0s FF
Comments: Direct and Near Limit: pqrs = focus position (1000h – F000h)

What is the command packet for the CAM_Focus Far (std) command?

8x 01 04 08 02 FF

What is the command packet for the CAM_Focus Near (std) command?

8x 01 04 08 03 FF

What is the command packet and comments for the CAM_Focus Far (variable) command?

Command Packet: 8x 01 04 08 2p FF
Comments: Variable speed: p = 0 (low) to 7 (high)

What is the command packet and comments for the CAM_Focus Near (variable) command?

Command Packet: 8x 01 04 08 3p FF
Comments: Variable speed: p = 0 (low) to 7 (high)

What is the command packet for the CAM_Focus One Push Trigger command?

8x 01 04 18 01 FF

What is the command packet and comments for the CAM_Focus Near Limit command?

Command Packet: 8x 01 04 28 0p 0q 0r 0s FF
Comments: Corresponds to camera focus in Telnet API

What is the command packet for the CAM_Focus Mode Auto Focus command?

8x 01 04 38 02 FF

What is the command packet for the CAM_Focus Mode Manual Focus command?

8x 01 04 38 03 FF

What is the command packet for the CAM_Focus Mode Auto/Manual command?

8x 01 04 08 10 FF

What is the command packet and comments for the Pan-Tilt Drive Up command?

Command Packet: 8x 01 06 01 vv ww 03 01 FF
Comments: vv = Pan speed (01h-18h) ww = Tilt speed (01h-14h)

How do you check the status light?

When the camera doesn’t behave as you expect, check the indicator light before you do anything else.

  • Blue: Normal operation (blinks once when the camera receives a command from the remote)
  • Red: On-air tally (Pro A/V color scheme only)
  • Purple: In standby mode or booting
  • Yellow: Firmware update in progress

If the status light is off, check whether you can access the camera via its web interface or Telnet. If so, the status light is disabled.

What do you do when the equipment behaves in a way that suggests even a remote possibility of a bad cable?

Please try a known good cable with the same pin-out. Cables can be defective, whether they are purchased from a vendor or made at the installation site. Crimping tools can crimp unevenly, contacts can break internally, and individual conductors in the cable can break inside the jacketing material. Any of these can result in a cable that passes a continuity check but does not work reliably, or does not pass enough power to the connected device.

What are some troubleshooting steps if nothing is happening? The status light is off, there is no video, and the camera does not respond to the remote.

  • At least one of the cables is bad. Check using known good cables.
  • If a OneLINK extension is used: The camera is not connected to the OneLINK. Plug the OneLINK into the camera.
  • If a OneLINK extension is used: The OneLINK system is not working properly. Disconnect the OneLINK and connect the camera directly to the 12V power pack that was shipped with it to determine where the problem is. If the camera works without the OneLINK extension, the OneLINK is bad. Contact your reseller or Vaddio Technical Support.
  • Caution: Do not connect the camera to the 48 VDC OneLINK power pack. This will damage the camera and void its warranty.
  • The wall outlet is not active. (Check by finding out if it powers something else, such as a laptop or phone charger.) Use a different outlet.
  • The camera or its power supply is bad. Contact your reseller or Vaddio Technical Support.

What are some troubleshooting steps if the camera never finishes initializing and the light is purple? The web interface is not available.

  • The camera is not receiving enough power. Is a PoE or PoE+ power injector connected? Use PoE++ instead. PoE and PoE+ do not deliver enough power for this camera.
  • The PoE++ power injector is bad. Contact your reseller or Vaddio Technical Support.

What are some troubleshooting steps if the camera does not respond to the remote and the light is yellow?

A firmware update is in progress. Wait a few minutes, and try again when the light turns blue.

What are some troubleshooting steps if there is blue or black video? The camera’s web interface is available and the camera responds to the directional controls on the remote.

Video is muted. Select the Mute button in the web interface. This button is available on every page of the web interface.

What are some troubleshooting steps if there is a color bar pattern on video outputs? (RoboSHOT 40 UHD only)

Video is muted. Select the Mute button in the web interface. This button is available on every page of the web interface.

What are some troubleshooting steps if there is no IP stream?

  • Streaming is not enabled. Enable streaming: Streaming page in the web interface.
  • The camera is not currently using the expected streaming protocol. Select the appropriate streaming protocol: Streaming page in the web interface.

What are some troubleshooting steps if the video stream displays poorly – for example, there is a jagged band where the image is not displayed?

The stream requires more bandwidth than is available to the viewer. Reduce the streaming resolution.

What are some troubleshooting steps if the camera does not respond to the remote, but the web interface is available?

  • The remote and the camera are not using the same IR channel. Press the Camera Select 1 button on the remote. Try the other Camera Select buttons if necessary.
  • IR is switched off. Turn IR on (DIP switch 3 up on RoboSHOT 20UHD, or the corresponding soft DIP switch on RoboSHOT 40UHD) – see Camera Behavior Settings for RoboSHOT 20 UHD or Software Switch Settings – RoboSHOT 40UHD Only for more information.
  • The remote’s batteries are dead. Put new batteries in the remote.

What are some troubleshooting steps if the camera responds to the remote but not to the web interface?

The web interface is controlling a different camera. (Check by removing power from the camera; the web interface should become unavailable.) Check the camera’s IP address. See Getting the camera’s IP address. More than one device is using this IP address.

What are some troubleshooting steps if the camera responds to the remote but the web interface is not available?

  • The camera is not using the IP address you browsed to. Press the Data Screen button on the remote to see camera information.
  • The camera is not connected to the network. Connect the network cable.

What are some troubleshooting steps if the camera responds to the web interface but does not respond to commands via RS-232 connection?

  • The RS-232 cable is not connected, or is bad. Connect a known good cable.
  • The camera’s baud rate setting doesn’t match the settings on the controlling device. Check the baud rate setting at both ends to be sure they match. The camera’s baud rate setting can be viewed on the System page in the web UI. Correct the setting where it’s more convenient to do so.

What are some troubleshooting steps if the camera loses all its settings when power is cycled?

All the DIP switches are in the ON (down) position. Set the DIP switches to their proper positions. Default is all OFF (up). See DIP Switches: Camera Behavior Settings for more information.

How do you restore factory settings from the web interface?

To restore the original factory settings, go to SYSTEM PAGE, FIRMWARE TAB and click Restore Factory Settings. This will overwrite everything you have customized – custom CCU scenes and presets, soft DIP switch settings, passwords, room labels, and more. For this reason, you may want to back up (export) the camera’s configuration after you set up the customizations you want.

How do you save (export) or restore (import) a configuration?

See Saving (Exporting) or Restoring (Importing) a Configuration.

How do you restore factory default settings via hardware for the RoboSHOT 20 UHD?

If the camera’s administrative controls are not accessible, you can restore factory defaults using the DIP switches on the back of the camera. To restore factory default settings: Set all DIP switches DOWN and cycle the power. Then return all DIP switches to the desired settings.

How do you restore factory default settings via hardware for the RoboSHOT 40 UHD?

If the camera’s administrative controls are not accessible, you can restore factory defaults using the rotary switch on the back of the camera. To restore factory default settings:

  1. Note the position of the rotary switch.
  2. Set the rotary switch to position C and cycle the power.
  3. Return the rotary switch to its previous position.

What is the procedure for smearing or smudges on the camera?

For smears or smudges on the product, wipe with a clean, soft cloth. Use a lens cleaner on the lens. Do not use any abrasive chemicals.

How should this device be handled?

Keep this device away from food and liquids.

What are the conditions to avoid when operating or storing this device?

Do not operate or store the device under any of the following conditions:

  • Temperatures above 40 °C (104 °F) or below 0° C (32° F)
  • High humidity, condensing or wet environments
  • Inclement weather
  • Severe vibration
  • Inside the Large Hadron Collider or other particle accelerator
  • Dry environments with an excess of static discharge

Are there any parts in this product that can be taken apart?

Do not attempt to take this product apart. There are no user-serviceable components inside.

Should you attempt to romance your camera?

As much as you might love our gear, do not attempt to romance your camera. As a robotic it cannot return your love.

What are the value ranges for the RoboSHOT 20UHD?

Value RoboSHOT 20UHD
0x11 F1.8
0x10 F2
0x0F F2.4
0x0E F2.8
0x0D F3.4
0x0C F4
0x0B F4.8
0x0A F5.6
0x09 F6.8
0x08 F8
0x07 F9.6
0x06 F11
0x05 F14
0x00 CLOSE

What are the gain values?

Value Gain
0x10 45 dB
0x0F 42 dB
0x0E 39 dB
0x0D 36 dB
0x0C 33 dB
0x0B 30 dB
0x0A 27 dB
0x09 24 dB
0x08 21 dB
0x07 18 dB
0x06 15 dB
0x05 12 dB
0x04 9 dB
0x03 6 dB
0x02 3 dB
0x01 0 dB

Note Values 0D to 10 can be set only when the high-sensitivity mode is ON. By default, it is off at power-up/reboot.

What are the iris gain limit values?

Value High Sensitivity Off High Sensitivity On
0x0C 33 dB 45 dB
0x0B 30 dB 42 dB
0x0A 27 dB 39 dB
0x09 24 dB 36 dB
0x08 21 dB 33 dB
0x07 18 dB 30 dB
0x06 15 dB 27 dB
0x05 12 dB 24 dB
0x04 9 dB 21 dB

What are the video and image outputs/protocols?

HDMI, HDBT, HD-SDI, IP (H.264) Streaming

What is the aspect ratio?

  • HDMI: 16:9 (all resolutions)
  • IP (H.264) Streaming: 16:9, 3:2, 4:3

What are the HDMI resolutions/frame rates?

  • QFHD: 2160p/30/25 (3840 x 2160)
  • FHD: 1080p/59.94/50/29.97/25, 1080i/59.94/50
  • HD: 720p/59.94/50

What are the 3Gb/s HD-SDI resolutions/frame rates?

  • FHD: 1080p/59.94/50/29.97/25, 1080i/59.94/50
  • HD: 720p/59.94/50

What is the IP streaming information?

  • RTSP with H.264 compression up to 1080p/30
  • RTMP up to 1080p/30

What is the camera image device?

  • RoboSHOT 20 UHD: 1/2.3-Type Exmor R™ backlit CMOS sensor
  • RoboSHOT 40 UHD: 1/2.5-Type Exmor R™ backlit CMOS sensor

How many pixels does each camera have?

  • RoboSHOT 20 UHD: 8.93 Megapixels (Effective)
  • RoboSHOT 40 UHD: 8.5 Megapixels (Effective)

What is the zoom for the RoboSHOT 20 UHD?

  • 1x to 12x: Optical Zoom
  • 12x to 20x: Combined Optical and Digital Zoom

What is the zoom for the RoboSHOT 40 UHD?

  • 1x to 20x: Optical Zoom
  • 20x to 40x: Combined Optical and Digital Zoom

What is the pan angle and speed?

±160°, 0.35°/sec to 120°/sec

What is the tilt angle and speed?

+90°/-30°, 0.35°/sec to 120°/sec

What is the horizontal FOV (RoboSHOT 20 UHD)?

74º (wide) to 4.8º (tele)

What is the horizontal FOV (RoboSHOT 40 UHD)?

70º (wide) to 4.1º (tele)

What is the minimum illumination?

1.6 lux (100+ lux recommended)

How many aperture/detail steps are there?

16 Steps

What is the minimum working distance (RoboSHOT 20 UHD)?

  • 10 mm (wide)
  • 1500 mm (tele)

What is the minimum working distance (RoboSHOT 40 UHD)?

  • 80 mm (wide)
  • 800 mm (tele)

What are the gain settings for each camera?

  • RoboSHOT 20 UHD: Auto / Manual (0 to 33 dB)
  • RoboSHOT 40 UHD Auto / Manual (0 to 48 dB)

What is the focusing system?

Auto Focus / Manual Focus Mode / One Push Trigger Mode

What are the white balance settings?

Auto, ATW, Indoor, Outdoor, One-push, Manual

What are the backlight compensation settings?

On/off

What is the sync system?

Internal

How many noise reduction steps are there?

6 steps

What is the S/N ratio?

Over 50 dB

What are the controls and management?

Vaddio IR Remote Commander, web interface, Telnet, RS-232 API (modified VISCA)

What is the power information?

12 VDC, 3.0 Amp power supply; LTPoE++

What are the physical and environmental specifications?

  • Height: 7.9 in (20 cm)
  • Weight: 6 lbs (2.7 kg) (2883 plain M&M candies)
  • Width: 8.0 in (20.3 cm)
  • Operating/storage temperature: 0 °C to 40°C (32°F to 104°F)
  • Depth: 7.7 in (19.6 cm)
  • Operating/storage humidity: 20% to 80% RH (non-condensing)

What are the shutter speed values?

Value 60/59.94/30/29.97 50/25
0x15 1/10000 1/10000
0x14 1/6000 1/6000
0x13 1/4000 1/3500
0x12 1/3000 1/2500
0x11 1/2000 1/1750
0x10 1/1500 1/1250
0x0F 1/1000 1/1000
0x0E 1/725 1/600
0x0D 1/500 1/425
0x0C 1/350 1/300
0x0B 1/250 1/215
0x0A 1/180 1/150
0x09 1/125 1/120
0x08 1/100 1/100
0x07 1/90 1/75
0x06 1/60 1/50
0x05 1/30 1/25
0x04 1/15 1/12
0x03 1/8 1/6
0x02 1/4 1/3
0x01 1/2 1/2
0x00 1/1 1/1

What is the command to cancel a command?

CommandCancel 8x 2p FF p= socket (1 or 2)

What is the CAM_Power command information?

  • On: 8x 01 04 00 02 FF – Power on
  • Off: 8x 01 04 00 03 FF – Power off

Corresponds to camera standby in Telnet API.

What is the CAM_Tally command information?

  • On: 8x 01 7E 01 0A 00 02 FF
  • Off: 8x 01 7E 01 0A 00 03 FF

What is the CAM_NR command information?

8x 01 04 53 0p FF p = noise reduction level (0: off,1 – 5)

What is the CAM_Mute command information?

  • On: 8x 01 04 75 02 FF – Video mute on/off
  • Off: 8x 01 04 75 03 FF
  • Toggle: 8x 01 04 75 10 FF

Corresponds to video mute in Telnet API.

What is the CAM_PowerInq command information?

  • 8x 09 04 00 FF y0 50 02 FF – On
  • y0 50 03 FF – Off (standby)

Corresponds to camera standby get in Telnet API.

What is the CAM_IPAddress command information?

  • Command: 8x 09 08 4E 00 00 FF
  • Response: y0 50 49 50 00 00 00 0p 0p 0p 0q 0q 0q 0r 0r 0r 0s 0s 0s FF
  • IP address = ppp.qqq.rrr.sss

What is the CAM_TallyInq command information?

  • 8x 09 7E 01 0A FF y0 50 02 FF – On
  • y0 50 03 FF – Off

What is the CAM_NRInq command information?

8x 09 04 53 FF y0 50 0p FF Noise reduction p: 00h to 05h

What is the CAM_MuteModeInq command information?

  • 8x 09 04 75 FF y0 50 02 FF – On
  • y0 50 03 FF – Off

Corresponds to video mute get in Telnet API.

What is the Vaddio_ModelInq command information for the RoboSHOT 20UHD?

8x 09 08 0e FF y0 50 06 01 00 00 00 FF RoboSHOT 20UHD

What is the Vaddio_ModelInq command information for the RoboSHOT 40UHD?

8x 09 08 0e FF RoboSHOT 40UHD

What is the CAM_Shutter command information?

  • Reset: 8x 01 04 0A 00 FF Shutter setting pq = shutter position (00h – 15h)
  • Up: 8x 01 04 0A 02 FF
  • Down: 8x 01 04 0A 03FF
  • Direct: 8x 01 04 4A 00 00 0p 0q FF

See Shutter Speed Values – CAM_Shutter Command.

What is the CAM_Iris command information?

  • Reset: 8x 01 04 0B 00 FF – Iris setting pq = iris position (0h, 05h-11h)
  • Up: 8x 01 04 0B 02 FF
  • Down: 8x 01 04 0B 03 FF
  • Direct: 8x 01 04 4B 00 00 0p 0q FF – Corresponds to camera ccu set iris in Telnet API.

See Iris Values – CAM_Iris Command.

What is the CAM_Gain command information?

  • Reset: 8x 01 04 0C 00 FF – Iris gain setting pq = gain position (01h – 0Fh) p = gain limit (04h-0Fh)
  • Up: 8x 01 04 0C 02 FF
  • Down: 8x 01 04 0C 03 FF
  • Direct: 8x 01 04 4C 00 00 0p 0q FF
  • +Gain Limit: 8x 01 04 2C 0p FF – Corresponds to camera ccu set gain in Telnet API.

See Iris Gain and Gain Limit Values – CAM_Gain Command.

What is the CAM_BackLight command information?

  • On: 8x 01 04 33 02 FF – Backlight compensation On/Off
  • Off: 8x 01 04 33 03 FF – Corresponds to camera ccu set backlight_compensation in Telnet API.

What is the CAM_WD command information?

  • On: 8x 01 04 3D 02 FF – Wide Dynamic Range On
  • Off: 8x 01 04 3D 03 FF – Wide Dynamic Range Off – Corresponds to camera ccu set wide_dynamic_range in Telnet API. May be unavailable on some cameras.

What is the CAM_Aperture command information?

  • Reset: 8x 01 04 02 00 FF – Aperture setting pq = aperture position (0h-0fh)
  • Up: 8x 01 04 02 01 FF
  • Down: 8x 01 04 02 02 FF
  • Direct: 8x 01 04 42 00 00 0p 0q FF – Corresponds to camera ccu set detail in Telnet API.

What is the CAM_Chroma command information?

Direct: 8x 01 7E 55 00 00 0p 0q FF pq: 00h – 14h – Corresponds to camera ccu set chroma in Telnet API.

What is the CAM_GammaOffset command information?

Direct: 8x 01 04 1E 00 00 00 0s 0t 0u FF s: polarity offset (0 is plus, 1 is minus) tu: offset s=0 (00h to 40h) offset s=1 (00h to 10h) – Corresponds to camera ccu set gamma in Telnet API.

What is the CAM_WBModeInq command information?

  • 8x 09 04 35 FF y0 50 00 FF – Auto
  • y0 50 05 FF – Manual

What is the CAM_RGainInq command information?

8x 09 04 43 FF y0 50 00 00 0p 0q FF pq: Red gain

What is the CAM_BGainInq command information?

8x 09 04 44 FF y0 50 00 00 0p 0q FF pq: Blue gain

What is the CAM_AEModeInq command information?

  • 8x 09 04 39 FF y0 50 00 FF – Auto
  • y0 50 03 FF – Manual

What is the CAM_ShutterPosInq command information?

8x 09 04 4A FF y0 50 00 00 0p 0q FF pq: Shutter position

What is the CAM_IrisPosInq command information?

8x 09 04 4B FF y0 50 00 00 0p 0q FF pq: Iris position

What is the CAM_GainPosInq command information?

8x 09 04 4C FF y0 50 00 00 0p 0q FF pq: Gain position

What is the CAM_WDModeInq command information?

  • 8x 09 04 3D FF y0 50 02 FF – On
  • y0 50 03 FF – Off

What is the CAM_BackLightModeInq command information?

  • 8x 09 04 33 FF y0 50 02 FF – On
  • y0 50 03 FF – Off

What is the CAM_ApertureInq command information?

8x 09 04 42 FF y0 50 00 00 0p 0q FF pq: Aperture gain

What is the CAM_ChromaInq command information?

8x 09 7E 55 FF y0 50 05 00 00 00 0p FF p: 0 – Eh

What is the CAM_GammaOffsetInq command information?

8x 09 04 1E FF y0 50 00 00 00 0s 0t 0u FF s: Polarity offset (0 is plus, 1 is minus) tu: Offset s=0 (00h to 40h) Offset s=1 (00h to 10h)

What are the compliance testing regulations?

Compliance testing was performed to the following regulations:

  • FCC Part 15 (15.107, 15.109), Subpart B Class A
  • ICES-003, Issue 54: 2012 Class A
  • EMC Directive 2014/30/EU Class A
  • EN 55032: 2015 Class A
  • EN 55024: November 2010 Class A
  • KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) Class A
  • IEC 60950-1:2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
  • EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013 Safety

What is the FCC Part 15 compliance information?

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15, Subpart B, of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference including interference that may cause undesired operation of the device. Changes or modifications not expressly approved by Vaddio can affect emission compliance and could void the user’s authority to operate this equipment.

What is the ICES-003 compliance information?

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. Le présent appareil numérique n’emet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A préscrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

What are the standards to which conformity is declared for European compliance?

This product has been evaluated for Electromagnetic Compatibility under the EMC Directive for Emissions and Immunity and meets the requirements for a Class A digital device. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Standard(s) To Which Conformity Is Declared:

  • EMC Directive 2014/30/EU
  • EN 55032: 2015 Conducted and Radiated Emissions
  • EN 55024: November 2010 Immunity
  • EN 61000-4-2: 1995 + Amendments A1: 1998 + A2: 2001 Electrostatic Discharge
  • EN 61000-4-3: 2006 + A1: 2008 Radiated Immunity
  • EN 61000-4-4: 2004 + Corrigendum 2006 Electrical Fast Transients
  • EN 61000-4-5: 2006 Surge Immunity
  • EN 61000-4-6: 2009 Conducted Immunity
  • EN 61000-4-8: 2010 Power Frequency Magnetic Field
  • EN 61000-4-11: 2004 Voltage Dips, Interrupts and Fluctuations
  • KN24 2008 (CISPR 24: 1997 + A1: 2000 + A2: 2002) IT Immunity Characteristics
    • EN 61000-4-2 Electrostatic Discharge
    • EN 61000-4-3 Radiated Immunity
    • EN 61000-4-4 Electrical Fast Transients
    • EN 61000-4-5 Surge Immunity
    • EN 61000-4-6 Conducted Immunity
    • EN 61000-4-8 Power Frequency Magnetic Field
    • EN 61000-4-11 Voltage Dips, Interrupts and Fluctuations
  • IEC 60950-1: 2005 (2nd Edition); Am 1: 2009 + Am 2: 2013 Safety
  • EN 60950-1: 2006 + A11: 2009 + A1: 2010 + A12: 2011 + A2: 2013 Safety

What is the hardware warranty?

Two (2) year limited warranty on all parts and labor for Vaddio manufactured products. Vaddio warrants its manufactured

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