FREE ENGLISH SYNERON EMATRIX (01) PDF USER GUIDE
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SYNERON EMATRIX (01) PDF SUMMARY:
What should you do before using the device? Before using the device, please check local regulations. If any local legislation is violated, use cannot be authorized. In the United States, federal law restricts prescription medical devices to be sold by or on the order of a physician, or properly licensed practitioner. Syneron makes no representations regarding federal, state, or local laws or regulations that might apply to the use and operation of this device.
What are the conventions used in this manual? The following conventions in the form of notes, cautions and warnings are used in this manual:
- Note: The content of this Note offers general information that is important to keep in mind.
- Caution: A Caution alerts the user to the possibility of a potentially hazardous situation which, if not avoided, may result in minor or moderate injury to the user and/or patient, or damage to the equipment.
- Warning: A Warning alerts the user to the possibility of injury, death, or serious adverse reactions associated with the use or misuse of the system. Words and phrases in the text which are bolded in a sans-serif typeface are words and phrases that you will see on the LCD display of the control panel.
What do the symbols used in the system mean?
- (on system) Attention: Consult Accompanying Document
- (on packages of high-density 144-pin tips) Caution: Use with Low Energy Settings!
- CE Compliance Symbol
- CSA Compliance Symbol
- Discard Product After Expiration Date
- Product was Sterilized by Ethylene Oxide Process
- Waste of Electrical and Electronic Equipment (WEEE) compliance symbol
- RF Interference may occur in the vicinity of equipment with the following symbol
- Single Use Only
- Fuse
- Type BF Equipment
- Manufacturer
- Authorized Representative in the European Union
What safety issues should you be aware of regarding the use and maintenance of the eTwo/eMatrix system? The system is designed for safe and reliable treatment, when used in accordance with proper operation and maintenance procedures. Only trained practitioners are qualified to operate the system. The user and all other personnel operating or maintaining the system should be familiar with the safety information provided in this chapter. Syneron Medical Ltd. assumes no liability whatsoever for any damage or injury as a result of an application of a product which is not in strict accordance with the instructions provided with the product, or its operation by non-authorized personnel. The primary consideration should be to maximize safety for both treating attendant and the patient.
- Read this chapter to be familiar with all of its safety requirements and operating procedures prior to operating the system.
- Any radiofrequency (RF) device can cause injury if used improperly.
- High voltage is present inside the system.
- Always be aware of the possible dangers and take proper safeguards as described in this manual.
- Failure of the RF device could result in an unintended increase of output power.
- In the event of adverse effects or injury/illness, immediately contact: – In North America: Syneron, Inc. – In Europe: CEpartner4u B.V. – Outside North America and Europe: Syneron Medical Ltd.
- For complete contact information please refer to page 3 of this PDF.
How can patient safety be assured? Patient safety is primarily assured by a well-trained staff. A complete medical history of the patient should be completed and patient eligibility assessed, prior to scheduling treatment with the system. Patients should be fully informed of the treatment protocol, the likely results and any risks associated with the treatment. The patient should wear Syneron-provided protective eyewear during the treatment.
What are some important cautions to remember when operating the system?
- There are no user-serviceable parts inside the system. ONLY SYNERON-AUTHORIZED PERSONNEL MAY SERVICE THE SYSTEM, ESPECIALLY INSIDE ITS CABINET.
- Do not use the system if it has been dropped or if any other type of excessive force has been applied. The system must be examined by Syneron for safe operation after such an occurrence.
- Keep the bodies of the applicators clean; pay particular attention to the Sublime applicator tip’s output lightguide and electrodes, as well as the RF electrodes of the Sublative RF applicator. Check the integrity of all components.
- Do not allow the applicators to come in contact with hard materials that could damage the tips.
- Make sure that all treatment personnel are familiar with the system’s controls and know how to shut down the system instantly in case of an emergency.
- Patients with cochlear implants should not be treated on skin areas within a 1-centimeter (0.4") radius of the implant’s location.
- Patients with cardiac pacemakers or other active implants should not be treated with the eTwo/eMatrix system; a possible hazard exists because of interference with the action of the pacemaker.
- Never use the system to treat on or in proximity to open/healing wounds.
- Never use the system in the presence of explosive or flammable gasses (such as flammable anesthetics, oxidizing gasses, etc.). If alcohol is used for cleaning and disinfecting, it must be allowed to dry thoroughly before the system is set to Ready mode.
- When treating with the Sublime applicator: always use a thin layer of clear coupling gel (recommended by Syneron) that has the appropriate optical transparency and electrical conductivity properties.
What are some important RF safety considerations? For complete RF safety information concerning the Sublative RF and Sublime applicators, refer to:
- Sublative RF applicator user’s manual
- Sublime applicator user’s manual
What are the electrical safety issues to be aware of?
- Keep all covers and panels of the system closed. Removing the covers creates a safety hazard.
- Always make sure the system is turned off before connecting/disconnecting the applicators to/from the system.
- Keep hands away from the applicators during system start-up.
- Do not allow contact between the patient and earthed metal components. If this cannot be achieved, use antistatic sheeting to protect the patient.
- Never use the system in the presence of explosive or flammable materials.
- Do not immerse any part of the system into liquids.
- Portable and mobile RF communications equipment can affect medical electrical equipment, interference may occur in the vicinity of the equipment.
- The use of accessories and cables other than those specified may result in increased emissions or decreased immunity of the device. It is forbidden to connect any third-party equipment to the system without written approval from Syneron Medical.
- To avoid the risk of electric shock, this equipment must be connected only to an electrical supply outlet with protective earth.
- Do not touch the tip connectors of the Sublative RF applicator while the system is turned on; this may cause electrical shocks.
- Press the trigger to activate the applicator only when the applicator’s tip is in full contact with the skin.
What are the fire hazards to be aware of?
- The absorption of energy raises the temperature of the absorbing material. Do not use the system in the presence of explosive or flammable materials.
- Keep drapes and towels moist to prevent them from igniting and burning.
- If alcohol is used for cleaning and disinfecting, it must be allowed to dry thoroughly before the system is set to Ready mode.
What are the system’s safety features?
- The eTwo/eMatrix operating system is password-protected. Protect the password to avoid unauthorized use of the system. The password may be changed in the Utilities menu.
- The treatment mode cannot be activated unless an applicator has been connected to the system.
- An adjustable audible tone indicates system transition from Standby to Ready mode when a treatment pulse can be emitted.
- During startup, the system performs an internal self-test of its hardware and software.
- Hardware is tested while the system is idling (not emitting pulses), to ensure proper operation of its electrical circuitry. When a problem is detected, the system is disabled and an appropriate error message appears on the screen (refer to the Troubleshooting chapter).
- On-line monitoring of output energy prevents accidental energy emission to the patient.
How is the equipment classified?
- Electric shock protection: Class I, Type BF
- Protection against ingress of liquids: Ordinary equipment
- Mode of operation: Continuous
- Not suitable for use in presence of flammable substance.
- The eTwo/eMatrix system and applicators comply with the U.S. Federal Regulations.
- The eTwo/eMatrix system is classified as a IIa device defined by the Medical Device Directive (93/42/EEC) for CE marking.
What is included in the equipment list? The PDF does not specify a complete equipment list. It does mention the console, Sublative RF applicator, and Sublime applicator.
How do you connect the applicators? The PDF includes figures illustrating how to connect the applicators. It directs the user to a figure showing the applicator connection ports and a figure showing how to connect the applicator. The PDF also mentions that the system must always be turned off before connecting or disconnecting the applicators.
How do you operate the system? The PDF includes figures showing the system’s On/Off switch, login screen, and home screen. It also includes a figure showing the treatment program selection screen. The operating system is password protected. The treatment mode cannot be activated unless an applicator has been connected to the system. An adjustable audible tone indicates system transition from Standby to Ready mode when a treatment pulse can be emitted. During startup, the system performs an internal self-test of its hardware and software. Hardware is tested while the system is idling (not emitting pulses), to ensure proper operation of its electrical circuitry. When a problem is detected, the system is disabled and an appropriate error message appears on the screen. On-line monitoring of output energy prevents accidental energy emission to the patient.
What information is included on the system’s nameplate, and where is it located?
The system’s nameplate, located on the bottom panel, includes the system’s identification, regulatory, and electrical requirement information.
What information is included on the applicator nameplates, and where are they located?
The Sublative RF and Sublime applicator ID nameplate labels are adhered to the umbilical cable of each applicator near the connector. They include the applicator’s identification and electrical output information.
What should I verify about the Sublative RF applicator’s label before operating the system?
Verify that the Sublative RF applicator’s label has “Rated Voltage 275 VRMS” printed on it.
What should I verify about the Sublime applicator’s label before operating the system?
Verify that the Sublime applicator’s label has “Rated Voltage 300 VRMS” printed on it.
What is the first step in setting up the eTwo/eMatrix system?
Unpack the system.
After unpacking, what is the next step in setting up the system?
Check the integrity of the system and all components.
What is the third step in setting up the system?
Connect the Sublative RF and/or Sublime applicators to the system platform.
What is the fourth step in setting up the system?
Connect the power cable to the system cable connection port.
What is the fifth step in setting up the system?
Plug the system’s power cable into an appropriate electrical outlet.
What is the final step in setting up the system?
Turn the system on.
What are the system’s electrical requirements?
The system requires 100 – 240 VAC ±10%; 3A; 50/60Hz; Single Phase.
What should I do before connecting or disconnecting the applicators?
Turn the system off and disconnect the power cable.
Where do I connect the Sublative RF applicator?
Connect the Sublative RF applicator to the connector on the right side of the system console.
Where do I connect the Sublime applicator?
Connect the Sublime applicator to the connector on the left side of the system console.
How do I know which connector to use for each applicator?
The system and the applicator umbilical cables have matching images. The Sublative RF connector and cable are marked with a single, grey-colored circle, while the Sublime connector and cable are marked with a double, grey-colored circle.
How do I connect the applicator’s cable connector to the system’s connection port?
Align the white dot on the connector with the white arrow on the connection port. You can also align the single or double circle on the applicator umbilical cable with the corresponding circle printed on the console. Push the connector in until you feel it ‘snap’ into place.
How do I disconnect the applicator?
Turn the black ring on the connector counter-clockwise until it releases, then pull the connector out.
Where should the applicators be when the system is starting up?
The applicators should always be connected and positioned in their respective cradles during system start-up.
What should I do before turning the system on?
Ensure that the power cable is connected properly.
What is the first step to begin operating the system?
Press the system’s On/Off switch.
What happens after turning the system on?
The system starts a self-test while displaying a startup animation. Once complete, the Login screen appears.
What do I do when the Login screen appears for the first time?
Press the OK button on the touch-screen. No password is required initially.
What does the system display after pressing “OK” on the Login screen for the first time?
The system will display the Home screen.
What does Syneron recommend to protect the system from unauthorized use?
Syneron strongly recommends setting a security password.
What happens if a password has been set up?
Once the password is configured, it will be required by the Login screen every time the system is turned on.
What can you do on the Home screen?
From the Home screen you can advance to the following areas of the program: Sublative RF treatment mode, Sublime treatment mode, and the Utilities screen.
What happens when you press the Lock button?
Pressing the Lock button will return the system to the Login screen, and the system password will have to be entered to continue operation.
How do you select the applicator to use for a treatment?
Select the applicator you wish to use by pressing the appropriate button on the screen. The button will turn blue to indicate that it is active.
What happens after pressing the Sublative RF button?
The Treatment Program Selector screen will appear.
What happens after pressing the Sublime button?
The system transitions directly into the Sublime Treatment screen.
What happens if the applicators are not connected when the system is turned on?
The applicator selection buttons will not appear on the screen, indicating that the mode is disabled.
What are the Sublative RF treatment programs to choose from?
There are three programs: A (Low Impact), B (Medium Impact), and C (High Impact).
What happens after selecting a Sublative RF treatment program?
The Treatment screen will appear.
What do the numbered tags on the Sublative RF Treatment screen correspond to?
- Name and Illustration of the currently active applicator.
- Description of the function of the currently active applicator.
- Standby and Ready Buttons to set the system to Ready mode or Standby mode.
- Requested Energy Selection Bar to increase or decrease the RF energy.
- Tissue Effect Illustration displaying the effect of the RF energy penetration into the skin.
- Auto Off and Auto On toggle for the Auto Repeat mode.
- Skin Feedback Bar displaying the skin’s impedance, the RF energy delivered, corrective action, and the type of pulse delivered.
- A Green Bar indicates optimal energy delivery, accompanied by a single ‘click’ sound, and will be counted by the Pulses counter.
What indicates that the system is charged and ready to emit a pulse?
Wait until the green LED bar on the rear of the applicator illuminates.
How can I adjust the RF energy (mJ/pin) within a treatment program?
Press anywhere inside the Requested Energy Selection Bar, or on the ▲ or ▼ buttons.
What happens when pressing the ▲ or ▼ buttons after reaching the extreme end or beginning of the treatment program’s energy range?
The system will transition to the next higher or lower treatment program.
What does the Tissue Effect Illustration do?
It displays the effect of the RF energy penetration into the skin and changes intuitively as the RF energy is adjusted.
What does the Auto On button do?
It toggles the Auto Repeat mode, which enables continuous pulsing at a fixed repetition rate of 1 pulse per second (Hz).
What does the orange bar indicate during treatment?
An orange bar indicates a non-optimal delivery of energy. It is accompanied by a corrective action message (Dry the skin) and a single ‘click’ sound. The pulse delivered energy to the treatment spot, yet it may need to be repeated. This pulse will NOT be counted by the Pulses counter. If the Training Sound mode is turned on, a single tone will sound.
What does a red bar indicate during treatment?
A red bar (High Impedance) means that the pulse was cut before energy was delivered to the treatment site due to debris on the tip or incomplete contact with the skin. This pulse is accompanied by a corrective action message (Clean Tip/Check Contact) and a double tone. This pulse will NOT be counted by the Pulses counter.
What should you do if the Clean Tip/Check Contact message appears?
If the Clean Tip/Check Contact message appears, set the system to Standby mode and clean the tip’s matrix according to instructions.
What does the Tip Type Indicator show?
The Tip Type Indicator indicates the type of Sublative iD tip currently connected to the applicator: Standard 64 or High Density 144.
What happens to the Pulses Counter when a new tip is connected?
When a new tip is connected, the Pulses Counter starts at 0% and progresses up to 100% as the tip is used until completion.
What happens when a tip reaches the end of its pulse life?
When a tip reaches the end of its pulse life, a message will be displayed warning that the tip has expired and needs to be replaced. The pulse life indicator will reset to zero when the tip is replaced with a new one.
What happens if no tip is connected to the applicator when attempting to set the system to Ready mode?
If no tip is connected to the applicator and you attempt to set the system to Ready mode, the system will display a message (No Tip Detected) requiring a tip to be connected before proceeding.
What does the Impedance/Pulses Graph display?
The Impedance/Pulses Graph displays a forward-moving average of the impedance measured by the pulses. Each point on the Y-axis represents the average impedance of the previous five pulses. The moving average begins at the fifth pulse emitted. During the first four pulses of the treatment session, each point on the graph represents the measured impedance of only that pulse.
Where is the measured impedance of each pulse displayed?
The measured impedance of each pulse is displayed on the skin feedback bar (in Ohms).
What does the Selected Program Indicator display?
The Selected Program Indicator displays which Sublative RF treatment program was selected for use: A (Low Impact), B (Medium Impact) or C (High Impact).
What is the purpose of the Log File?
The Log File denotes the name of the currently open system log file. These log files may be downloaded to a flash drive and then emailed for troubleshooting.
What happens when the Home button is pressed?
Pressing the Home button will transition the system to the Home screen.
What is the sound effect for on-screen parameter changes?
A click sound is generated for on-screen parameter changes.
What sound effect accompanies a treatment pulse that generates a Green skin feedback bar?
A click sound is generated for a treatment pulse that generates a Green skin feedback bar.
What sound effect accompanies an Orange skin feedback bar when the Training Sound is turned off?
A click sound is generated for an Orange skin feedback bar when the Training Sound is turned off. This will be accompanied by a Dry the skin message.
What sound effect accompanies an Orange skin feedback bar when the Training Sound feature is toggled on?
A single tone is generated for an Orange skin feedback bar when the Training Sound feature is toggled on. This will be accompanied by a Dry the skin message.
What sound effect accompanies a Red skin feedback bar?
A double tone is generated for a Red skin feedback bar. This will be accompanied by a Clean Tip/Check Contact message.
What sound effect is generated when tip cleaning is required?
A Down-Scaled Whistle sound is generated when tip cleaning is required. The system will transition to Standby mode. This will be accompanied by a Clean Tip/Check Contact message.
What sound effect is generated when the system detects an error?
A Bell sound is generated when the system detects an error situation. An appropriate error message is displayed on the screen.
What sound effect is generated when the system transitions to Standby mode?
A Down-Scaled Chime is generated when the system transitions to Standby mode.
What sound effect is generated when the system transitions to Ready mode?
An Up-Scaled Chime is generated when the system transitions to Ready mode.
What is the purpose of the voice message?
The system delivers several instructions or selection indications in the form of a voice message.
How is a radiofrequency pulse emitted?
The applicators emit a radiofrequency pulse when charged and the applicator’s trigger is pressed.
What does the green RF indication light bar on the applicator indicate?
The green RF indication light bar on the applicator illuminates when the applicator is sufficiently charged and ready to emit the pulse.
What happens to the indication light bar during pulse discharge?
The indication light bar goes off during pulse discharge and remains off until the applicator is recharged and ready for the next pulse.
What happens to the indication light bar if a pulse was not delivered or delivery of energy was not optimal?
If a pulse was not delivered, or delivery of energy was not optimal, the indication light bar will flash amber until the applicator is properly charged for the next pulse (green light bar).
What do the Standby and Ready buttons do?
Press the Ready button to set the system to Ready mode; light pulses and RF energy will be emitted through the applicator tip when the trigger is pressed. Press the Standby button to set the system back to Standby mode. When the system is in Ready mode, pressing any other button will automatically return the system to Standby mode.
How do you select the desired RF energy to be delivered?
Select the desired RF energy to be delivered to the treatment site by pressing anywhere inside the bar, or on the ▲ or ▼ buttons to increase or decrease the RF energy anywhere from a minimum of 40 J/cm3 up to a maximum of 100 J/cm3 in increments of 10 J/cm3.
Is the optical energy user-defined?
The optical energy is automatically set without user input.
How do you select the desired mode for the level of tip cooling in the Sublime applicator’s tip?
- Cooling Normal temperature (default selection): 15°C / 59°F
- Cooling Strong temperature: 10°C / 50°F
When should you use the Sensitive Area mode?
The Sensitive Area mode should be employed when treating bony areas such as the forehead, around the eyes or other bony or thin-skinned areas known to be sensitive. Otherwise, use the Normal Area mode.
What does the Sensitive Area mode do?
The Sensitive Area mode will reduce the selected RF energy level by 30%. Normal Area will increase the RF energy level back to the selected level.
How do you toggle the Auto Repeat mode?
Toggle the Auto Repeat mode that enables continuous pulsing at a fixed repetition rate of 1 pulse per second (Hz) by pressing the Auto On button.
What does the Pulses counter represent in Sublime mode?
The Pulses counter represents the accumulated number of pulses in the current treatment.
How do you reset the Pulses counter in Sublime mode?
Press the Reset Counter button to reset the Pulses counter back to 0 (zero).
What is displayed in the Message Area?
Informative, cautionary, or error messages generated by the system are displayed in the Message Area.
What is displayed in the System Information Box on the Utilities Screen?
- Software Version: displays the version of the software package currently installed.
- Sublative RF Applicator Pulses: this open-ended counter displays the accumulated number of pulses emitted by the Sublative RF applicator.
- Sublime Applicator Pulses: this open-ended counter displays the accumulated number of pulses emitted by the Sublime applicator.
How do you change the system password?
- Press the Change Password button.
- A virtual keypad screen will appear.
- Enter the old (current) password and press OK.
- Enter the new password and press OK.
- Enter the new password again for confirmation and press OK. Press the Cancel button to exit without changing the password.
How do you copy data to a USB drive?
- Press the Copy Data to USB button.
- A pop-up window will appear.
- Follow the on-screen instructions.
How do you update the system software?
Refer to the Software Update Procedure section.
How do you adjust the volume level of the voice messages and action tones?
Adjust the volume level by using the Audio Level setting.
How do you turn the voice messages on or off?
Toggle the Voice On/Off button to turn the voice messages on or off.
How do you turn the training sound on or off?
Toggle the Training Sound button to turn the training sound on or off.
How do you adjust the brightness level of the LCD screen?
Adjust the brightness level using the Brightness setting.
How do you display the log file name on the Treatment screen?
When active, the name of the log file (*.csv) will be displayed on the Treatment screen, directly under the icon of the active applicator. This feature may be turned on or off by toggling the Display Log Name button.
How often should you clean the system?
Clean the system at least once a week.
How do you clean the system?
Turn the system off and wipe all surfaces with a soft, damp, non-abrasive cloth. Be careful not to spill any liquids on or into the system. The LCD screen should be cleaned with a dedicated LCD cleaning solution.
How do you clean the applicator?
Wipe the body of the applicator with alcohol/chloride/acetone-free disinfectant after each treatment session. Pay special attention to the tip of the Sublime applicator (light guide and electrode rails).
Why does the system require cleaning of the Sublative iD Tip?
Ablated debris may accumulate on the tip’s pin matrix during treatment. The system will switch to Standby mode and display a message requiring cleaning of the tip at specific intervals, dependent on the energy level used.
How do you clean the Sublative iD tip?
- Clean the tip’s matrix with a gauze pad slightly moistened with 70% alcohol.
- Use a dry gauze pad to absorb all the alcohol. Make sure the tip is completely dry before beginning to treat again.
- When finished, reset the system to Ready mode and continue the treatment.
What can happen if the tips are not clean or the skin is not dry?
Accumulated debris or non-dry skin may lead to pain.
How should you discard used Sublative iD tips?
Discard used Sublative iD tips as bio-hazardous waste.
How do you replace the fuses?
- Turn off the system and disconnect the power cable from the outlet.
- Unplug the power cable from the cable’s connection port on the service panel.
- Remove the fuse housing.
- Remove the burnt fuses from the housing and replace them with new ones.
- Make sure that the fuses fit snugly within the fuse housing.
- Insert the fuse housing into its receptacle and push it in until it snaps into place.
- Connect the power cable to the system and to the power outlet.
- Turn on the system and verify that it is functioning properly.
What precautions should be taken when replacing the fuses?
- Make sure that the type and rating of the new and the replaced fuses match.
- Always replace both fuses at the same time.
How is new software delivered for the system?
- A USB flash drive with loaded software will be mailed, or
- The software package will be emailed and must be unzipped directly onto a blank disk on key.
How do you update the software?
Access the Utilities screen and press the Update Software button; a pop-up window will appear with complete instructions on how to install the new software. Follow the on-screen instructions until the installation is complete.
What precaution should be taken during the software update process?
It is very important that during the update process the system does not lose power, or be interrupted in any way.
How often should you inspect the system?
Inspect the system on a regular basis and at least once a month for damage to the applicators, umbilical cables and system base.
What should you do if you find damaged parts during the system inspection?
If any evidence of broken, cut or otherwise damaged parts are detected, contact the Syneron Service Center to correct this. Using the system when it is damaged may cause unexpected results.
What should you do if a system malfunction is detected?
If a system malfunction is detected, an error message will appear on the LCD screen. Any fault not listed in the troubleshooting tables should be referred to Syneron’s Service Center.
What should you do if the corrective action for a Sublative iD tip related message does not clear the pop-up message?
Restart the system and try again. If the problem persists, contact Syneron’s Service Center.
Table 6-1: Sublative iD Tip Related Messages
| Message | Required Action |
|---|---|
| New Tip Detected | The system has detected that a new tip is connected to the applicator during transition to Ready mode; press OK, observe Tip Type display at the top-right corner of the treatment screen, and proceed with normal operation. |
| No Tip Detected | During transition to Ready mode the system has detected that no tip is connected to the applicator; ensure that a valid tip is connected, press OK and proceed with normal operation. |
| Used Tip Detected | During transition to Ready mode the system has detected that you have connected an expired tip to the applicator; discard the expired tip, connect a new tip, press OK and proceed with normal operation. |
| Please clean tip and press Ready to continue | This message will pop up during treatment after specific intervals or events; clean the tip per instructions, resume Ready mode and proceed with normal operation. |
| Tip Is Disconnected | This message will pop up if the tip is inadvertently disconnected during operation; reconnect the tip, press Cancel and proceed with normal operation. If the problem persists replace the tip with a new one. |
| Tip has expired | This message will pop up when the connected tip reaches the end of its pulse life; discard the used tip, connect a new tip, press Cancel and proceed with normal operation. |
| Incorrect tip connected. Replace with correct tip type. | The system has detected that an old-style tip is connected to the applicator. The old tips are no longer supported by the system; discard all old-style tips from your stock and use only the new tips. |
What should you do if the corrective action for a Sublime related message does not clear the pop-up message?
Restart the system and try again. If the problem persists, contact Syneron’s Service Center.
Table 6-2: Sublime Related Messages
| Message | Required Action |
|---|---|
| Bad coupling, bad skin contact | The system has detected that light/RF energy transfer to the skin is less than optimal, probably because there is not full contact or not enough coupling gel applied to the treatment area. Ensure full contact or apply more coupling gel to the treatment area and proceed with normal operation. |
| Applicator is cooling down | The internal temperature of the Sublime applicator has risen above its design limit and the system has disabled operation until it cools down; wait several minutes and proceed with normal operation. |
| Replace Sublime IR lamp | The system has detected that the Sublime IR lamp is not functioning correctly and must be replaced. Contact your local Syneron representative. |
What happens when a system warning message appears?
A system warning will disable further use of the system until the problem is resolved.
What should you do if the corrective action for a system warning message does not resolve the problem?
Contact Syneron’s Service Center.
Table 6-3: System Warning Messages
| System Warning Message | Probable Cause | Corrective Action |
|---|---|---|
| Sublative RF applicator disconnected | The applicator has been disconnected while the system is in Standby or Ready mode. | Connect the applicator to the system and proceed with normal operation. |
| Sublime applicator disconnected | ||
| Preventive maintenance of Sublime applicator required | The Sublime applicator will require service in the near future. | Contact Syneron Service Center to schedule service. |
| Preventive maintenance of Sublime applicator required prior to use | The Sublime applicator requires service before it can be used. | Contact Syneron Service Center to schedule immediate service. |
| Incorrect Sublative RF applicator connected | The wrong Sublative RF applicator is connected to the system. | Connect and use only the Sublative RF delivered with this system [FG7054(x)] |
What happens when a system error message appears?
A system error will disable further use of the system until the problem is resolved.
What should you do if the corrective action for a system error message does not resolve the problem?
Contact Syneron’s Service Center.
Table 6-4: System Error Messages
| System Error Message | Probable Cause | Corrective Action |
|---|---|---|
| No Applicators connected | Applicators are not connected properly or are disconnected. | Turn the system off, check applicator connection and turn system on. |
| Missing Start-Up Values | Software malfunction. | Restart the system. If problem persists, contact Syneron Service Center. |
| Temperature Fault | Cooling system malfunction. | Turn the system off, allow to cool for several minutes and restart. If problem persists, contact Syneron Service Center. |
| Missing Calibration Data | Software malfunction. | Restart the system. If problem persists, contact Syneron Service Center. |
What should you do if the corrective action listed in the table for system malfunctions without messages does not solve the problem?
Contact Syneron Service Center.
Table 6-5: System Malfunctions Troubleshooting Guide
| Symptom | Probable Cause | Corrective Action |
|---|---|---|
| System does not start. | Power cable disconnected. | * Check power cable * Plug cable into wall |
| Blown fuse(s). | Replace fuses (refer to Maintenance section) | |
| No display on the LCD. | LCD malfunction. | Call Syneron Service. |
| Sublative iD tip ceases to function. | * Tip disconnected. * System is restarted. * System was shut down as a result of a power failure. | Replace the tip with a new one. |
| No light emitted from the Sublime applicator’s IR lamp. | IR lamp malfunction. | Check for IR lamp operation by pressing the trigger in Ready mode with the tip pressed against the skin; call Syneron Service if not functioning. |
What is the total RF energy output for the Sublative RF?
The total RF energy output is up to 62 milliJoules per pin (mJ/pin).
What are the RF energy ranges for the Sublative RF programs?
- Program A: 10 – 30 mJ/pin, in 5 mJ increments
- Program B: 32 – 48 mJ/pin, in 4 mJ increments
- Program C: 50 – 62 mJ/pin, in 3 mJ increments
What is the power range of the Sublative RF?
The power range is 20 – 75 W (Impedance: 200 – 2,500 Ohms).
What is the maximum voltage output of the Sublative RF applicator electrodes?
The maximum voltage output is 275 VRMS (without load).
How many electrodes does the Sublative RF applicator have?
The Sublative RF applicator has two active and bi-polar applicator electrodes (no neutral electrode).
What are the dimensions of the Sublative iD Standard tip?
The Sublative iD Standard tip has 64 electrode pins and a footprint of 12 x 12 mm.
What are the dimensions of the Sublative iD High Density tip?
The Sublative iD High Density tip has 144 electrode pins and a footprint of 12 x 12 mm.
What is the RF energy density for the Sublime applicator?
The RF energy density is 40 – 100 J/cm3.
What is the optical fluence for the Sublime applicator?
The optical fluence is 6 W/cm2 ± 20%.
What is the wavelength for the Sublime applicator?
The wavelength is 700 – 2000 nm.
What is the power range for the Sublime applicator?
The power range is 70 – 200 W (Impedance: 50 – 500 Ohms).
What is the pulse repetition rate for the Sublime applicator?
The pulse repetition rate is 1 Hz.
What is the tip footprint of the Sublime applicator?
The tip footprint is 8 x 12 mm.
What is the maximum voltage output of the Sublime applicator electrodes?
The maximum voltage output is 300 VRMS (without load).
How many electrodes does the Sublime applicator have?
The Sublime applicator has two active and bi-polar applicator electrodes (no neutral electrode).
What are the electrical requirements for the system?
The electrical requirements are 100 – 240 VAC ±10%; 3A; 50/60Hz; Single Phase.
What are the environmental requirements for the treatment room?
- Temperature: 15° – 30°C [59° – 86°F]
- Relative humidity: 10% – 80%
- Air pressure range: 700 – 1060 hPa [0.70 – 1.06 Bars]
What are the environmental requirements for storage/transportation?
- Temperature: 10° – 55°C [50° – 131°F]
- Relative humidity: 10% – 80%
- Air pressure range: 700 – 1060 hPa [0.70 – 1.06 Bars]
What type of display does the system have?
The system has a high-resolution color, 15" LCD screen with touch-screen technology.
What are the system dimensions when closed?
The system dimensions when closed are 53 x 30 x 23 cm / 21.8 x 11.8 x 9.1".
What are the system dimensions when open?
The system dimensions when open are 53 x 30 x 40 cm / 21.8 x 11.8 x 15.7".
What are the dimensions of the Sublative RF applicator?
The dimensions of the Sublative RF applicator are 15 x 16 cm / 5.9 x 6.3".
What are the dimensions of the Sublime applicator?
The dimensions of the Sublime applicator are 20 x 20 cm / 7.8 x 7.8".
How long is the applicator umbilical cable?
The applicator umbilical cable is 190 cm / 74.8".
What is the weight of the eTwo/eMatrix system?
The eTwo/eMatrix system weighs 8.5 kg / 18.7 lbs.
What is the weight of the Sublative RF applicator?
The Sublative RF applicator weighs 0.5 kg / 1.1 lbs.
What is the weight of the Sublime applicator?
The Sublime applicator weighs 1.0 kg / 2.2 lbs.
CLICK HERE TO DOWNLOAD SYNERON EMATRIX (01) PDF MANUAL
hello, i have a syneron e-matrix with the software version 3.04 and i upgraded it to 3.06 but after starting i have a ” missing calibration data ” error.
And i can do nothing else .
Is someone able to solve this problem ?