FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF USER GUIDE
FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF USER MANUAL
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FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF OWNER MANUAL
FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF REFERENCE GUIDE
FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF INSTRUCTION GUIDE
FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF REFERENCE MANUAL
FREE ENGLISH STIEBEL ELTRON DHE TOUCH 21 (01) PDF INSTRUCTION MANUAL
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STIEBEL ELTRON DHE TOUCH 21 (01) PDF SUMMARY:
What is the proper way to read the instructions?
Read these instructions carefully before using the appliance and retain them for future reference. Pass on the instructions to a new user if required.
How do I prevent risk in accordance with the safety instructions?
Here, possible consequences are listed that may result from failure to observe the safety instructions. Steps to prevent the risk are listed.
What does this symbol indicate?!
This symbol indicates that you have to do something. The action you need to take is described step by step.
What should I do before using the appliance?
Read these instructions carefully before using the appliance and retain them for future reference. Pass on the instructions to a new user if required.
When is the use of the appliance inappropriate?
Any use beyond that described shall be deemed inappropriate. Observation of these instructions and of the instructions for any accessories used is also part of the correct use of this appliance.
What should I do if the DHE Connect loudspeaker cover becomes very dirty?
If the DHE Connect loudspeaker cover becomes very dirty, you can remove it using a pointed object. Replace the cover after cleaning. Install the cover with the groove at the bottom.
What should I check regularly and how do I clean it?
Check the taps regularly. Limescale deposits at the tap outlets can be removed using commercially available descaling agents.
What should I never use to clean the appliance?
Never use abrasive or corrosive cleaning agents. A damp cloth is sufficient for cleaning the appliance.
What is the procedure to remedy if the appliance does not start despite the DHW valve being fully open?
Check the fuses/MCBs in your fuse box/distribution board.
What is the procedure to remedy if the aerator in the tap or the showerhead is scaled up or dirty?
Clean and/or descale the aerator or shower head.
What is the procedure to remedy if the water supply has been interrupted?
Vent the appliance and the cold water inlet line.
What is the procedure to remedy when hot water is being drawn off and cold water flows for a short period?
The air detector detects air in the water. It switches off the heating output briefly. The appliance restarts automatically after 1 minute.
What is the procedure to remedy if temperatures > 43 °C cannot be set?
Dynamic anti-scalding protection is activated. Dynamic anti-scalding protection automatically ceases 2 minutes after draw-off has ended.
What is the procedure to remedy if the appliance does not respond to the mini wireless remote control, but the red LED illuminates on the mini wireless remote control?
The mini wireless remote control is not paired with the appliance. Pair the mini wireless remote control again.
What is the procedure to remedy if the appliance does not respond to the mini wireless remote control, the red LED only illuminates faintly on the mini wireless remote control, or not at all?
The mini wireless remote control battery is empty. Replace the battery.
What is the procedure to remedy if the temperature cannot be increased, and “MAX” appears in the status bar?
Maximum temperature limiting is enabled. Disable the maximum.
What is the procedure to remedy if the flow rate is too low?
ECO function is enabled. Disable the ECO function by tapping the symbol once.
What is the procedure to remedy if the water temperature varies?
The wellness shower program is enabled. Disable the wellness shower program.
What is the procedure to remedy if the wrong function is called up when you tap the display?
Display not calibrated correctly. Calibrate the display (see chapter “Function descriptions”, “Settings / Programming unit / Calibrate touchscreen”).
What is the procedure to remedy if there is nothing showing on the touchscreen or it only responds to user input slowly?
Programming unit malfunction. Isolate the appliance from the voltage supply for 20 seconds.
What is the procedure to remedy if the programming unit restarts automatically, or restarts when the fuses are switched off and back on, and system messages appear on the touchscreen in place of the logo?
The appliance has an internal monitoring and repair mode, which is executed automatically in the event of programming unit errors. The appliance restarts automatically after the repair. You may have to make user-specific settings again.
What is the procedure to remedy if the temperature cannot be adjusted with the touch wheel?
The “Temperature” function has not been set in the touch wheel menu. Set the function for temperature.
What is the procedure to remedy if you cannot adjust the volume via the touch wheel on the DHE Connect?
The “Volume” function has not been set in the touch wheel menu. Set the function for volume.
What is the procedure to remedy if the internet radio or weather display is unavailable on the DHE Connect?
The WLAN reception is too weak. Check the signal strength in the status bar. Use a repeater to improve signal strength if necessary.
The WLAN connection is not set up. Set up the WLAN connection.
What is the procedure to remedy if the radio is regularly interrupted on the DHE Connect?
The WLAN reception is too weak. Check the signal strength in the status bar. Use a repeater to improve signal strength if necessary. The internet access bandwidth is too low. Contact your internet provider to find out whether access with increased bandwidth is available.
What is the procedure to remedy if no internet radio or weather search results on the DHE Connect?
The stations or locations are not supported by the provider. Check the spelling. Use only provider transmitters and locations.
What is the procedure to remedy if the time is not displayed in the status bar on the DHE Connect?
The WLAN connection is not set up. Set up the WLAN connection or set the time.
What is the procedure to remedy if your WLAN is not shown in the status display on the DHE Connect?
The WLAN reception is too weak. Check that your WLAN is available at the installation location. Use a repeater to improve signal strength if necessary.
The WLAN connection is not set up. Set up the WLAN connection.
What is the procedure to remedy if your WLAN is not shown during setup on the DHE Connect?
The WLAN reception is too weak. Check that your WLAN is available at the installation location. Use a repeater to improve signal strength if necessary.
The WLAN SSID (network name) is not visible. Check your router configuration. Alternatively you may also enter the SSID manually.
What is the procedure to remedy if there is a connection error when checking for updates on the DHE Connect?
The WLAN connection is unavailable. Check the connection and establish a new WLAN connection if necessary.
What is the procedure to remedy if there is an error during WLAN setup on the DHE Connect?
The IP address could not be obtained. Check your router and internet connection settings.
The router timed out during WLAN setup. Repeat WLAN setup.
The WLAN reception is too weak. Check that your WLAN availability is stable at the installation location. Use a repeater to improve signal strength if necessary.
The network connection could not be established. Check your access credentials. Establish a new connection from the programming unit to the router if necessary.
When setting up WLAN access, incorrect access credentials were entered. Check the access credentials.
Your router does not allow connections, for example due to an enabled MAC filter. Check your router configuration. Contact the router manufacturer if necessary.
What is the procedure to remedy if the stream is interrupted for a few seconds or completely on the DHE Connect?
The Bluetooth® range is too short. Bring the Bluetooth® loudspeaker closer to the instantaneous water heater.
What is the correct procedure for replacing the mini wireless remote control battery?
- Open the enclosure of the mini wireless remote control, for example, with a coin.
- Change the battery; for battery type, see chapter “Specification / Data table”.
What are the steps to follow after an interruption to the water supply?
- Isolate the appliance from the power supply; do this by removing the fuses or switching the appliance to “OFF”.
- Open the tap for one minute until the appliance and its upstream cold water inlet line are free of air.
- Switch the power supply back on, or set a temperature on the appliance or wireless remote control.
How do you pair the mini wireless remote control?
- Using the programming unit built into the instantaneous water heater, open the “Service / Wireless / Connect other wireless subscribers” menu item.
- Press “+” on the mini wireless remote control for 3 seconds (pairing process is acknowledged by the red LED).
How can I pair new/additional programming units?
The DHE programming unit allows you to operate the appliance remotely. Encoding prevents the transmitters of third-party appliances from changing the settings.
You can pair the programming unit as follows:
- Using the programming unit built into the instantaneous water heater, open the “Service / Wireless / Connect other wireless subscribers” menu item.
- Open the “Service / Wireless / Pair programming unit” menu item on the programming unit to be paired.
- Press “OK” on the programming unit to be paired.
How can I switch the appliance heating system to “OFF” using the mini wireless remote control?
Press and hold “-” for ≥ 3 seconds. Press any button to switch it back on.
What are the DHE Connect | DHE Touch functions?
| Function | DHE Connect | DHE Touch |
|---|---|---|
| WLAN function | With internet connection | No internet connection |
| Radio / Bluetooth® | X | |
| Weather forecast | X | |
| App for smartphone or tablet | X | |
| Touchscreen | X | X |
| Individual programming via the display | X | X |
| Precise DHW convenience | °C | °C |
How do I use the mini wireless remote control?
Using the mini wireless remote control, you can adjust the temperature setting wirelessly. Encoding prevents other wireless remote controls from changing the settings. Obstacles can affect the transmission path between the appliance and the mini wireless remote control. You can use the mini wireless remote control while having a shower or bath. The mini wireless remote control is delivered paired to the instantaneous water heater.
- Press a button on the mini wireless remote control. This transmits data to the appliance. The red LED confirms that the button information has been transmitted to the appliance.
- You can switch the appliance heating system to “OFF” using the mini wireless remote control. Press and hold “-” for ≥ 3 seconds. Press any button to switch it back on.
- If the battery is empty, see chapter “Troubleshooting / Mini wireless remote control battery replacement”.
How can you specify a new temperature for the rapid selection?
- Set the required temperature.
- Press and hold the button for 3 seconds; the symbol is highlighted in black.
- The symbol lightens again, and the temperature is stored. You can also change the temperature in the “Settings” menu.
Where can you find information about app-based operation?
To use this function, you must install the DHE Connect app. Here, you will also find further information about the app.
How do I pair a Bluetooth loudspeaker?
The Bluetooth® loudspeaker can be paired in the “Settings” menu as follows:
- Establish a Bluetooth® connection between the appliances.
- Switch the sound output on the mobile terminal device to the programming unit.
| Menu structure | Description |
|---|---|
| Connect | |
| Bluetooth | Set up Bluetooth® devices. |
Where do I call up appliance information?
Call up appliance information under “Info” in the “Settings” menu.
How do I adjust the temperature?
Temperature selection 20 – 60 °C (factory setting) in 0.5 °C increments. From 43 °C (risk of scalding) the temperature display on the touchscreen turns red. “OFF” = heating system switched off.
What should I do if the WLAN SSID (network name) is not visible?
Check your router configuration. Alternatively you may also enter the SSID manually.
How can I activate/deactivate the ECO function?
Enabling/disabling the selected maximum flow rate is done in the “Settings” menu.
Where do you make individual settings for currency, temperature (Celsius °C/Fahrenheit °F) and volume (litres/gallons)?
Under “Settings”.
What does the menu structure offer under ‘Settings’?
| Menu structure | Description |
|---|---|
| Temperature memory | Store up to 12 names and temperatures. |
| Maximum | Set and enable the maximum temperature for childproofing, “MAX” on the display, temperature adjustment to “MAX” only. Disable maximum temperature for 5 minutes: Press the symbol for 5 seconds to disable the maximum temperature for 5 minutes. |
| ECO | Reduce flow rate to the preset value. |
| Bath filling | The flow rate is significantly reduced once the bath fill volume is reached. |
| Programming unit | Select functions for the programming unit. |
| Touch wheel | Temperature, volume (selectable with DHE Connect only), no function |
| Icon size | Select the display view. |
| Activate functions | Functions for the start screen. |
| Sort functions | Sequence of functions on the start screen. |
| Brightness | Set the display brightness. |
| Time until dimming | Dim the display. |
| Time until OFF after dimming | Switch off the display after dimming. |
| Calibrate touchscreen | You can carry out recalibration if the touchscreen is not working properly. |
| Language | Select the display language. |
| Standard settings | |
| Units and values | |
| Time | For DHE Touch and DHE Connect with no WLAN connection. |
| Date | For DHE Touch and DHE Connect with no WLAN connection. |
| Units and values | Values for “Consumption” and “Economy monitor” calculation. |
| Electricity tariff | Enter the current electricity tariff. |
| Water tariff | Enter the current water tariff. |
| CO2 emissions | Electricity production generates CO2 emissions. The instantaneous water heater itself produces no CO2 emissions. |
| Temperature | Select temperature unit. |
| Amount of water | Select water volume unit. |
| Currency | Select currency unit. |
| Decimal separator | Select decimal separator. |
| Factory settings | Back to factory settings. Note: Do not isolate the appliance from the power supply during a reset. |
| Info | |
| Appliance details | Appliance details display |
| Version info | Version display; you can check for updates with the DHE Connect with WLAN connection. Install available software updates successively. Note: Do not isolate the appliance from the power supply during the software update. Otherwise, the programming unit may be damaged. |
| Licence information | |
| Connect | For DHE Connect only: You must register to be able to use the radio and weather functions. Access to a broadband internet connection via WLAN is required for use. |
| WLAN | Visible WLAN transmitters are detected automatically (can take up to 1 minute). Make sure that your router/repeater settings allow additional WLAN subscribers. Use the “WPS” (Wi-Fi Protected Setup) button for easy wireless home network registration. Alternatively, you can input the key manually, or connect to a hidden WLAN network by entering the SSID and key. If your WLAN range does not cover your entire home, you may wish to use a wireless repeater. The repeater increases the WLAN range. |
| App | Delete mobile terminal device connections. |
| Bluetooth | Set up Bluetooth® devices. |
| Registration | Registration for use of extended functions (weather data, internet radio, Bluetooth®, app) on the DHE Connect. |
| Termination | Terminate registration |
| Appliance name | Change the appliance name |
| Service | |
| Wireless | Menu for setting up the wireless connection between the instantaneous water heater and an external programming unit or wireless remote control. |
| Pair programming unit | Start wireless pairing mode on the programming unit. |
| Pair other wireless subscribers | Start wireless setup mode in the instantaneous water heater via the programming unit, to set up the wireless connection to an external programming unit or wireless remote control. |
| Fault | Display appliance faults. |
| Contractor contact | The qualified contractor can store their contact details here for service cases. |
| Appliance details | Type |
| Service code | Accessible to qualified contractors only. |
What settings result in the lowest energy consumption?
The following recommended settings will result in the lowest energy consumption:
- 38 °C for hand washbasins, showers, bath
- 55 °C for kitchen sinks
How do I prepare the power cable?
- Use the cable entry installation aid.
- Prepare the power cable.
How do I fit the wall mounting bracket?
- Mark out the holes for drilling using the installation template. If the appliance is to be installed with water connections on finished walls, also mark out the fixing hole in the lower section of the template.
- Drill the holes and secure the wall mounting bracket at 2 points using suitable fixing materials (screws and rawl plugs are not part of the standard delivery).
- Fit the wall mounting bracket.
What should I do before installing the twin connectors?
Carry out all water connection and installation work in accordance with regulations.
How do I install the twin connectors?
Seal and insert the twin connectors.
How do I make the water connection?
- Connect DHW with tee.
- Use gasket.
- Connect cold water with 3-way ball shut-off valve.
What is used for easier wiring access through the cable grommet?
Use the installation aid for easier wiring access through the cable grommet (see plastic parts set supplied).
How do I work with the cable grommet?
- Remove the cable grommet from the back panel.
- Pull the cable grommet over the cable sheath of the power cable. For large cable cross-sections, enlarge the hole in the cable grommet if necessary.
What if I am installing the appliance with flexible water connections?
If you are installing the appliance with flexible water connections, also secure the back panel with a screw.
How do I remove the transport protection plugs from the water connections?
- Remove the transport protection plugs from the water connections.
- Bend the power cable 45° upwards.
- Route the power cable and cable grommet through the back panel from the rear.
What items are needed to secure the tee and 3-way ball shut-off valve to the twin connector?
Secure the tee and 3-way ball shut-off valve, each with a flat gasket, to the twin connector.
What do I need to know about the strainer?
The strainer must be fitted for the appliance to function. When replacing an appliance, check whether the strainer is installed.
How do I install the appliance on the threaded studs of the wall mounting bracket?
- Install the appliance on the threaded studs of the wall mounting bracket.
- Push the back panel firmly against the wall. Lock the fixing toggle by turning it 90° clockwise.
- Pull the cable grommets into the back panel until both locking tabs engage.
What form should the power supply connection be in?
The connection to the power supply must be in the form of a permanent connection in conjunction with the removable cable grommet. Ensure the appliance can be separated from the power supply by an isolator that disconnects all poles with at least 3 mm contact separation.
What should I do to ensure the appliance is safe to use?
Ensure that the appliance is earthed.
What voltage should the appliance use?
Observe the type plate. The specified rated voltage must match the mains voltage.
How do I make the electrical connection?
Carry out all electrical connection and installation work in accordance with relevant regulations.
How do I connect the power cable?
Connect the power cable to the mains terminal.
How do I fit the lower back panel section?
Fit the lower back panel section into the back panel. Check that both locking tabs are engaged.
How do I align the mounted appliance?
Align the mounted appliance by undoing the fixing toggle, aligning the power supply and back panel, and then re-tightening the fixing toggle. If the back panel does not sit flush against the wall, you can secure the appliance at the bottom with an additional screw.
What is the risk if the cover plate of the lower back panel section is not installed correctly?
The cover plate of the lower back panel section must not bend when installed.
How can I install the mini wireless remote control?
You can attach the mini wireless remote control to the wall using the wall retainer.
How do I secure the wall retainer?
Secure the wall retainer to the wall using the adhesive pad provided or a suitable countersunk screw (Ø 3 mm or less).
How do I perform an initial start-up?
- Open and close all connected draw-off valves several times, until all air has been purged from the pipework and the appliance.
- Carry out a tightness check.
- Activate the safety switch by firmly pressing the reset button (the appliance is delivered with the safety switch disabled). In the DHE Connect 18/21/24 and DHE Touch 18/21/24 appliances, the medium connected load (21 kW) is factory preset.
What should I do after connecting the programming unit?
Connect the programming unit connecting cable plug to the PCB.
How do I hook the appliance cover?
- Hook the appliance cover at the top rear into the back panel.
- Pivot the appliance cover downwards. Check that the appliance cover is securely seated at both top and bottom.
How do I tick the selected connected load and rated voltage?
Tick the selected connected load and rated voltage on the appliance cover type plate (on both sides). Use a ballpoint pen to do this.
What are the final steps to properly fitting the appliance cover?
- Secure the appliance cover with the screw.
- Fit the fascia to the appliance cover.
What should I do after I switch the power supply ON?
The display activates after approximately 1 minute.
What should I do after the display activates?
- Check the function of the appliance and the mini wireless remote control.
- Carry out quick commissioning for the most important settings. You can also adjust the settings to your needs later via the “Settings / Standard settings” menu.
How do I change the connected load on DHE Connect 18/21/24 and DHE Touch 18/21/24 appliances?
- Select a connected load other than the 21 kW factory setting.
- Connect the appliance to the power supply.
- Proceed as described in chapter “Commissioning”, but switch ON the power supply immediately after activating the safety switch.
How do I wake up the display for appliance shutdown?
Press the connected load button briefly to wake up the display.
What happens after I wake up the display?
The set connected load flashes.
How do I select the required connected load?
Press the button repeatedly until the required connected load appears on the display. The connected load selected is adopted immediately.
How do I fix data transmission issues with the mini wireless remote control?
The mini wireless remote control is factory registered to the appliance. If no data transmission takes place during commissioning, repeat the pairing process (see chapter “Installation options / Pairing the mini wireless remote control”.
What should I do during appliance handover?
- Explain the appliance function to users and familiarise them with how it works.
- Make the user aware of potential dangers, especially the risk of scalding.
- Hand over the instructions.
How do I recommission the appliance after an interruption to the water supply?
- Isolate the appliance from the power supply; do this by removing the fuses or switching the appliance to “OFF”.
- Open the tap for one minute until the appliance and its upstream cold water inlet line are free of air.
- Switch the power supply back on, or set a temperature on the appliance or wireless remote control.
How do I perform an appliance shutdown?
- Isolate all poles of the appliance from the power supply.
- Drain the appliance (see chapter “Installation / Maintenance / Draining the appliance”).
How do I set the anti-scalding protection temperature?
The “Internal anti-scalding protection” (in the “Settings / Service” menu) is visible for 5 minutes. Set the anti-scalding protection temperature.
How do I activate or deactivate the anti-scalding protection?
Tap on “Active” and then the tick symbol to enable anti-scalding protection. Deactivate anti-scalding protection by tapping the “Active” tick symbol (deactivate).
What is a safety measure if operating with preheated water?
If operating with preheated water, the set temperature limit and internal anti-scalding protection may be ineffective. In this case, limit the temperature with an upstream central thermostatic valve.
How do I electrically connect from above on unfinished walls?
- Reposition the mains terminal from the bottom to the top. To do this, undo the fixing screw. Turn the mains terminal with connecting cables 180° clockwise. Route the cable around the cable guide when doing so. Secure the mains terminal in place.
- Replace the cable grommets by removing both cable grommets.
- Install the cable grommet from the top at the bottom.
- Route the other cable grommet over the cable sheath of the power cable. Pull the cable grommets into the back panel until both locking tabs engage.
- Install the appliance on the threaded studs of the wall mounting bracket.
- Push the back panel firmly against the wall. Lock the fixing toggle by turning it 90° clockwise.
- Pull the cable grommets into the back panel until both locking tabs engage.
- Connect the power cable to the mains terminal.
How do I electrically connect on unfinished walls with a short power cable?
Reposition the mains terminal further downwards. To do this, undo the fixing screw. Secure the mains terminal in place.
How do I prepare the power cable and cable grommet for electrical connection on unfinished walls with a short power cable?
- Prepare the power cable.
- Fit the cable grommet.
What do I need to be aware of in order to prevent material losses?
Use a new back panel or appliance cover if you break out the wrong hole in the back panel or appliance cover by mistake.
How do I prepare the cable entries in the back panel and appliance cover for electrical connection on unfinished walls with a short power cable?
- Cleanly cut and break out the required cable entries in the back panel and appliance cover (for the positions, see chapter “Specification / Dimensions and connections”).
- Deburr any sharp edges with a file.
How do I run the power cable and connect it for electrical connection on unfinished walls with a short power cable?
- Route the power cable through the cable grommet.
- Connect the power cable to the mains terminal.
How is the IP rating affected with short power cables?
This type of connection changes the IP rating of the appliance.
What should I do if I am connecting on finished walls with short power cables?
Change the type plate. Cross out “IP 25” and mark the box “IP 24”. Use a ballpoint pen to do this.
What is the purpose of the load shedding relay?
Install a load shedding relay in the distribution board in conjunction with other electric appliances, e.g. electric storage heaters. The relay responds when the instantaneous water heater starts.
How do I connect the phase that switches the load shedding relay?
Connect the phase that switches the load shedding relay to the indicated terminal of the mains terminal in the appliance (see chapter “Specification / Wiring diagram”).
How do I perform water installation on finished walls?
- Fit water plugs with gaskets to seal the concealed connections. All taps obtained as accessories are supplied with plugs and gaskets as standard. For pressure taps other than those recommended by us, plugs and gaskets can be ordered as accessories.
- Fit a suitable pressure tap.
- Push the lower back panel section under the connection pipes of the tap and push it into the back panel.
- Secure the connection pipes to the tee and the 3-way ball shut-off valve.
What should I do if I need to break off the pipe fitting tabs on the lower back panel section?
You can break off the pipe fitting tabs on the lower back panel section if required.
What should I know about the IP rating for water installation on finished walls?
This type of connection changes the IP rating of the appliance. Change the type plate. Cross out “IP 25” and mark the box “IP 24”. Use a ballpoint pen to do this.
How can I connect copper or plastic pipes with solder/press-fit fittings?
You can connect copper or plastic pipes using the accessories “solder fitting” or “press-fit fitting”.
How do I install with “solder fitting” with threaded fitting for 12 mm copper pipes?
- Push the union nuts over the connection pipes.
- Solder the inserts to the copper pipes.
- Push the lower back panel section under the connection pipes of the tap and push it into the back panel.
- Secure the connection pipes to the tee and the 3-way ball shut-off valve.
What should I observe when installing?
Observe the tap manufacturer’s instructions.
How do I fit the appliance cover for water installation on finished walls?
- Cleanly saw and break out the pipe knock-outs in the appliance cover. If necessary, use a file.
- When installing the connection pipes without an offset, break off the sealing lips on the cover guides.
- Click the cover guides into place in the knock-outs.
- Position the back panel guides on the pipes. Push them together. Then push the guides against the back panel as far they will go.
- Secure the lower back panel section with a screw.
What to consider when using the cover guides?
Use the cover guides with sealing lips if the connection pipes are slightly offset. In this case, the back panel guides are not fitted.
How to install lower back panel section with threaded fittings on finished walls?
- Insert the connection pieces into the lower back panel section from behind.
- Click the lower back panel section into place.
- Secure the lower back panel section with a screw.
How to install when replacing an appliance?
An existing STIEBEL ELTRON wall mounting bracket may be used when replacing appliances (except the DHF instantaneous water heater), as long as the fixing screw is in the lower right position.
What is different when replacing a DHF instantaneous water heater?
- Reposition the fixing screw on the wall mounting bracket (the fixing screw has a self-tapping thread).
- Rotate the wall mounting bracket 180° and mount it on the wall (the DHF logo is then turned towards you).
How do I install with offset tiles?
- Adjust the wall clearance.
- Lock the back panel in place using the fixing toggle (turn 90° clockwise).
How do I pivot the appliance cover for undersink installation?
- Remove the programming unit from the appliance cover by pressing the locking hooks and removing the programming unit.
- Turn the appliance cover (not the appliance) the other way up and refit the programming unit. Push the programming unit home in parallel until all locking tabs engage. When engaging the locking tabs, apply counter pressure by pushing against the appliance cover from the inside.
What is vital about the locking tabs on the programming unit?
All 4 locking tabs on the programming unit must click into place. The locking tabs must be complete and undamaged. If the programming unit is not inserted correctly, user protection against contact with live components cannot be ensured.
How do I insert the connecting cable plug of the programming unit?
Insert the connecting cable plug of the programming unit into the PCB (see chapter “Commissioning / Initial start-up”).
How do I hook the appliance cover and secure it?
- Hook the appliance cover in at the bottom.
- Pivot the appliance cover up to the back panel.
- Secure the appliance cover.
- Fit the cover onto the appliance cover.
How to use with preheated water?
You can restrict the maximum inlet temperature by installing a central thermostatic valve.
How do I pair the mini wireless remote control?
The mini wireless remote control can be paired via the programming unit; see chapter “Settings / Service / Wireless / Connect other wireless subscribers”.
What if the programming unit is used outside the appliance (in accessories)?
Open the appliance and proceed as described below to pair the mini wireless remote control.
How do I pair the mini wireless remote control outside the appliance?
- To start pairing the mini wireless remote control, briefly press the button. The yellow LED starts to flash.
- Now press the plus (+) button on the mini wireless remote control for 3 seconds. The red LED on the mini wireless remote control indicates that a pairing telegram is being sent.
What indicates successful pairing of the mini wireless remote control?
Once pairing is completed successfully, the yellow LED goes out. If pairing was unsuccessful, the LED continues to flash until pairing mode ends (30 seconds in total).
How do I pair the programming unit as a wireless remote control?
If the programming unit is used outside the appliance with accessories and the appliance is closed with the dummy cap, then you must open the appliance to pair the programming unit.
What are the steps to pair the programming unit as a wireless remote control?
- Activate the “Settings / Service / Wireless / Pair programming unit” menu item on the programming unit.
- Briefly press the wireless module button in the appliance. The yellow LED starts to flash. The wireless module remains in pairing mode for 30 seconds.
- Press “OK” on the programming unit.
How do I unpair all wireless subscribers?
To unpair all wireless subscribers, press the button and hold for 5 seconds.
How to enter Service code?
- Entering the Service code brings up the “Control menu” and “Network diagnostics” menu items.
- Enter service code “1000”.
- Enable the Service code with the tick symbol (“Service level 1” appears on the display). Continue using the arrow symbol.
How to use the “Control menu”?
You can call up appliance information here.
How to use the “Network diagnostics”?
For DHE Connect only: You can obtain network information here.
What must I do before any work on the appliance?
Before any work on the appliance, disconnect all poles from the power supply.
How do I drain the appliance?
- Close the 3-way ball shut-off valve or the shut-off valve in the cold water inlet line.
- Open all draw-off valves.
- Undo the water connections on the appliance.
- Store the dismantled appliance in a room free from the risk of frost, as water residues remaining inside the appliance can freeze and cause damage.
How do I clean the strainer?
If dirty, clean the strainer in the threaded cold water fitting. Close the 3-way ball shut-off valve or the shut-off valve in the cold water inlet line before removing, cleaning and refitting the strainer.
How do I troubleshoot the appliance?
To test the appliance, it must be supplied with power.
How can I view the diagnostic traffic light?
The diagnostic traffic light is displayed when water flows.
Table: Troubleshooting: Indicator Options for Diagnostic Traffic Light (LED)
| Light | Color | Indication |
|---|---|---|
| Red | Illuminates in the event of a fault | |
| Yellow | Illuminates in heating mode/flashes when output limit reached | |
| Green | Flashing: Appliance connected to power supply | |
| No LED illuminates | Fault | Cause |
Table: Troubleshooting: Diagnostic Traffic Light
| Light | Fault | Cause | Remedy |
|---|---|---|---|
| No LED illuminates | The appliance does not heat up. | There is no power supply. | Check the fuse/MCB in your fuse box/distribution board. |
| The PCB is faulty. | Replace the test assembly. | ||
| Green flashing, yellow off, red off | No DHW | The shower head/aerator are scaled up. | Descale or replace the shower head/aerator if necessary. |
| The strainer in the cold water inlet is dirty. | Clean the strainer. | ||
| The flow meter is not plugged in. | Reconnect the connecting cable on the PCB. | ||
| The flow meter is faulty. | Replace the flow meter. | ||
| The PCB is faulty. | Replace the test assembly. | ||
| Green flashing, yellow on, red off | The display is completely off. | Loose set value transducer between PCB and display. | Check the set value transducer cable and plug the cable into the programming unit and/or PCB. |
| No DHW; the outlet temperature does not match the set value. | The programming unit connecting cable is faulty. | Check the connecting cable and replace if necessary. | |
| The programming unit PCB is faulty. | Check the programming unit and replace if necessary. | ||
| The downstream tap is faulty. | Replace the faulty tap. | ||
| Internal anti-scalding protection is activated. | Deactivate internal anti-scalding protection. | ||
| The heating system is faulty. | Replace the test assembly. | ||
| The outlet sensor is faulty. | Replace the outlet sensor. | ||
| The PCB is faulty. | Replace the test assembly. | ||
| Green flashing, yellow off, red on | No DHW; the outlet temperature does not match the set value. | The high limit safety cut-out is not connected. | Reconnect the connecting cable on the PCB. |
| The high limit safety cut-out has responded. | Remedy the cause and activate the safety switch. | ||
| The high limit safety cut-out is faulty. | Replace the high limit safety cut-out. | ||
| The mini wireless remote control LED illuminates but appliance does not respond. | The mini wireless remote control is not paired. | Pair the mini wireless remote control; see “Installation options / Pairing/unpairing the mini wireless remote control”. |
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