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Where are the model and serial numbers for the SONY WH-1000XM5 YY2954 located?

The model and serial numbers are located on the package and inside the headband.

What are the installation precautions for the SONY WH-1000XM5 YY2954?

Do not install the product in a confined space, such as a bookcase or built-in cabinet.

What are the safety guidelines for the batteries in the SONY WH-1000XM5 YY2954?

Do not expose the batteries (battery pack or batteries installed) to excessive heat such as sunshine, fire or the like, for a long time.

Do not subject the batteries to extreme low temperature conditions that may result in overheating and thermal runaway.

Do not dismantle, open or shred secondary cells or batteries.

In the event of a cell leaking, do not allow the liquid to come in contact with the skin or eyes. If contact has been made, wash the affected area with copious amounts of water and seek medical advice.

Secondary cells and batteries need to be charged before use. Always use the correct charger and refer to the manufacturer’s instructions or equipment manual for proper charging instructions.

After extended periods of storage, it may be necessary to charge and discharge the cells or batteries several times to obtain maximum performance.

Dispose of properly.

You are cautioned not to handle damaged or leaking rechargeable batteries.


What should I do if my SONY WH-1000XM5 YY2954 causes radio or television interference?

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

– Reorient or relocate the receiving antenna.

– Increase the separation between the equipment and receiver.

– Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

– Consult the dealer or an experienced radio/TV technician for help.


Why should I be careful about placing my SONY WH-1000XM5 YY2954 near certain items?

Because the unit uses magnets, keep it away from magnetic cards, floppy disks, wristwatches, etc. that use magnetic coding. Placing magnetic stripe cards in the vicinity of the product may affect the magnetism of the card and make it unusable.

What should I know about static electricity and my SONY WH-1000XM5 YY2954?

Static electricity accumulated in the body may cause mild tingling in your ears. To reduce the effect, wear clothes made of natural materials, which suppress the generation of static electricity.

What do the voice guidance announcements mean for the battery level of my SONY WH-1000XM5 YY2954?

The factory setting of the voice guidance indicates the following battery levels:

• When the remaining battery is 100%: “Battery fully charged”

• When the remaining battery is low: “Low battery”

• When the unit is automatically turned off due to an empty battery: “Battery is empty”

• When checking the remaining battery level by pressing the (power) button with the unit turned on: “Battery about 90%” / “Battery about 80%” / “Battery about 70%” / “Battery about 60%” / “Battery about 50%” / “Battery about 40%” / “Battery about 30%” / “Battery about 20%” / “Battery about 10%”

• When noise canceling is switched on: “Noise canceling”

• When the Ambient Sound Mode is switched on: “Ambient sound”

• When the automatic switching setting of noise canceling is switched on: “NC optimizer”


What precautions should I take regarding BLUETOOTH® communications with my SONY WH-1000XM5 YY2954?

• Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment.

• Microwaves emitting from a Bluetooth device can affect the operation of electronic medical devices. Turn off this unit and other Bluetooth devices in the following locations, as it may cause an accident: in hospitals, near priority seating in trains, locations where inflammable gas is present, near automatic doors, or near fire alarms.

• Because the headphones achieve a tight seal over the ears, forcibly pressing them against your ears or quickly pulling them off can result in eardrum damage. When wearing the headphones, the speaker diaphragm may produce a click sound. This is not a malfunction.


What are the safety precautions for charging the SONY WH-1000XM5 YY2954?

• When charging, the unit cannot be turned on, and the Bluetooth and noise canceling functions cannot be used.

• If you do not use the unit for a long time, the rechargeable battery may not be able to keep a sufficient charge. The battery will be able to hold a charge properly after being repeatedly discharged and charged several times.

• If you store the unit for a long time, charge the battery once every six months to prevent over-discharge.

• If the length of time you can use the unit becomes extremely short, the rechargeable battery should be replaced with a new one.

• Be sure to use the supplied USB Type-C cable.

• Check that the USB Type-C cable is not inserted when the charging port or cable is wet (e.g., sweat, rain, sea water, etc.). If the USB plug is inserted when the charging port or cable is wet, a short-circuit may occur due to liquid (tap water, sea water, soft drink, etc.) or foreign matter on the charging port or cable, and cause abnormal heat generation or malfunction.


What are some other important notes for using my SONY WH-1000XM5 YY2954?

• When you use the unit as wired headphones, use the supplied headphone cable only. Make sure that the headphone cable is firmly inserted.

• Do not apply weight or pressure to the unit for long periods, including when it is stored, as it may cause deformation.

• If you experience discomfort while using the unit, stop using it immediately.

• Do not drop, hit, or otherwise subject the unit to strong shock.

• Do not place this unit in a place that is exposed to humidity, dust, soot or steam, or in a car or a place subject to direct sunlight.


What are the technical specifications for the SONY WH-1000XM5 YY2954?

Headset

Power source: DC 3.85 V : Built-in lithium-ion rechargeable battery
DC 5 V / 9 V (When charging using USB)
Mass: Approx. 250 g (8.82 oz)
Operating temperature: 0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption: 3 W
Operating hours: When connecting via the Bluetooth device
Music playback time: Max. 30 hours (NC ON), Max. 40 hours (NC OFF)
Communication time: Max. 24 hours (NC ON), Max. 32 hours (NC OFF)
Standby time: Max. 32 hours (NC ON), Max. 200 hours (NC OFF)
When connecting via the headphone cable with the unit turned on: Max. 28 hours (NC ON), Max. 38 hours (NC OFF)
Charging time: Approx. 3.5 hours (Using a commercially available USB AC adaptor capable of feeding 1.5 A or more)
Approx. 3.5 hours (After 10 minutes charging, it is possible to play music for approx. 5 hours.)
Approx. 3 hours (After 3 minutes charging with an optional AC adaptor compatible with USB PD, it is possible to play music for approx. 3 hours.)
Charging temperature: 5 °C to 35 °C (41 °F to 95 °F)
Receiver Type: Closed, dynamic
Driver unit: 30 mm
Impedance: 48 Ω (1 kHz) (when connecting via the headphone cable with the unit turned on)
16 Ω (1 kHz) (when connecting via the headphone cable with the unit turned off)
Sensitivity: 102 dB/mW (when connecting via the headphone cable with the unit turned on)
100 dB/mW (when connecting via the headphone cable with the unit turned off)
Frequency response: 4 Hz – 40 000 Hz (JEITA) (when connecting via the headphone cable with the unit turned on)
Wireless (44.1 kHz sampling): 20 Hz – 20 000 Hz
Wireless (LDAC 96 kHz sampling, 990 kbps): 20 Hz – 40 000 Hz
Microphone Type: MEMS
Microphone Directivity: Omni directional
Microphone Effective frequency range: 50 Hz – 8 000 Hz

Communication specification

Communication system: Bluetooth Specification version 5.2
Output: Bluetooth Specification Power Class 1
Frequency band: 2.4 GHz band (2.4000 GHz – 2.4835 GHz)

Included items

Wireless Noise Canceling Stereo Headset (1)

USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)

Headphone cable (approx. 1.2 m (47.25 in.)) (1)

Carrying case (1)


What are the system requirements for charging the SONY WH-1000XM5 YY2954 via USB?

A commercially available USB AC adaptor capable of feeding a current of 1.5 A or more is required. A commercially available AC adaptor compatible with USB PD (USB Power Delivery) is also supported, which requires an output of either 5 V / 3 A or 9 V / 2.3 A.

Which iPhone and iPod models are compatible with the SONY WH-1000XM5 YY2954?

The compatible models are: iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 mini, iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE (2nd generation), and iPod touch (7th generation). Compatibility is current as of February 2022.

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