SONY WH-1000XM5 YY2954 (01) PDF Document

To start using your SONY WH-1000XM5 YY2954 headphones, follow these three initial steps:

Step 1. **Turning on the headset:** Press and hold the power button for about 2 seconds until the indicator (blue) flashes. The headset enters pairing mode automatically when you turn it on for the first time after purchase.

Step 2. **Establishing a BLUETOOTH® connection:** Download the “Sony | Headphones Connect” app and follow the app’s instructions to connect your device.

Step 3. **Operating the headset:** Use the touch sensor control panel on the right earcup for various operations. For instance, tap twice quickly to play or pause music.

You can use the touch sensor control panel on your SONY WH-1000XM5 YY2954 to perform the following operations:

• Tap twice quickly: Play/Pause

• Swipe forward and release: Skip to the beginning of the next track

• Swipe backward and release: Skip to the beginning of the previous track (or the current track during playback)

• Swipe up and release: Increase the volume

• Swipe down and release: Decrease the volume

The SONY WH-1000XM5 YY2954 headset uses Bluetooth wireless technology, allowing you to do the following:

• **Listening to music:** You can enjoy music wirelessly from a smartphone or music player, etc.

• **Talking on the phone:** You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

In the factory settings, you will hear the following English voice guidance prompts from your SONY WH-1000XM5 YY2954 headset in various situations:

• When entering pairing mode: “Pairing”

• When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge) / “Battery fully charged”

• When the remaining battery charge is low: “Low battery”

• When automatically turning off due to low battery: “Battery is empty”

• When Speak-to-Chat is enabled: “Speak-to-chat activated”

• When Speak-to-Chat is disabled: “Speak-to-chat deactivated”

• When the Google™ Assistant is not available: “The Google Assistant is not connected”

• When Amazon Alexa is not available: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”

• When Quick Access is not available because Service Link is turned off: “Launch Headphones Connect to activate Service Link”

• When Quick Access is not available during software update: “Function is not available during update. Please wait a moment until the update completes.”

• When the corresponding app is not launched for Quick Access: “App assigned to the Quick Access is not launched on the mobile device”

After opening the package for your SONY WH-1000XM5 YY2954, check that all of the following items are included:

• Wireless Noise Canceling Stereo Headset

• USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1)

• Headphone cable (approx. 1.2 m (47.25 in.)) (1)

• Carrying case (1)

When you have finished using the SONY WH-1000XM5 YY2954 headset, place it in the supplied carrying case. To store the cables, put them in the holder separated by the divider within the carrying case.

The main parts and functions of the SONY WH-1000XM5 YY2954 headphones are as follows:

• **Left Unit (5):** Features a tactile dot (4) for orientation, L mark (1), and internal noise canceling microphone (8).

• **Right Unit (9):** Contains the Touch sensor control panel (10) for music and call control, R mark (7), and internal noise canceling microphone (8).

• **Headband (6):** Connects the two units and has sliders (2) to adjust the length.

• **External Microphones (11):** Located on both units, these are used for noise canceling and voice pickup for calls.

• **NC/AMB Button (12):** Switches between noise canceling and Ambient Sound Mode.

• **Indicator (orange/blue) (13):** Shows the battery and communication status.

• **Power Button (14):** Turns the headset on and off.

• **Headphone cable input jack (15):** For wired connection.

• **Charging indicator (orange) (16):** Lights up while charging.

• **USB Type-C port (17):** For charging the headset.

• **Built-in antenna (3):** The Bluetooth antenna is built into the headset.

The indicator light next to the power button on your SONY WH-1000XM5 YY2954 displays various statuses:

• **Turning on:** Flashes twice in blue.

• **Turning off:** Lights up in blue for about 2 seconds.

• **Remaining battery (More than 10%):** Flashes twice in blue when the power button is pressed.

• **Remaining battery (10% or lower):** Repeatedly flashes slowly in orange for about 15 seconds.

• **Bluetooth Pairing mode:** Repeatedly flashes twice in blue.

• **Bluetooth Not connected:** Repeatedly flashes in blue at about 1-second intervals.

• **Bluetooth Connected:** Repeatedly flashes in blue at about 5-second intervals.

• **Incoming call:** Repeatedly flashes quickly in blue.

• **Updating software:** Repeatedly flashes slowly in blue.

• **Initialization completed:** Flashes 4 times in blue.

The separate USB Type-C port charging indicator shows the following:

• **While charging:** Lights up in orange.

• **Abnormal temperature:** Repeatedly flashes twice in orange.

• **Abnormal charging:** Repeatedly flashes slowly in orange.

The SONY WH-1000XM5 YY2954 has a built-in proximity sensor in the left unit that detects when the headset is worn or removed. This “Wearing detection” feature automatically controls several functions:

• **When the headset is worn:**

• The indicator light turns off.

• You can use the touch sensor control panel to play music and manage calls.

• **When the headset is removed:**

• Music playback pauses automatically. It resumes when you put the headset on again.

• The headset will automatically turn off after 15 minutes of not being worn to save battery.

• Music playback and call operations cannot be performed by tapping the touch panel.

• If you are on a call, the call automatically switches to your smartphone. When you put the headset back on, the call switches back to the headset.

To charge your SONY WH-1000XM5 YY2954 headset, connect it to an AC outlet using the supplied USB Type-C cable and a commercially available USB AC adaptor. The charging indicator (orange) will light up. Charging is completed in about 3.5 hours, and the indicator will turn off automatically. After charging is complete, disconnect the USB Type-C cable.

For the fastest charging, it is recommended to use a USB AC adaptor compatible with USB PD (Power Delivery) with an output of 5 V/2 A or 9 V/3 A.

You can also charge the headset by connecting it to a running computer using the supplied USB Type-C cable. Note that the headset will turn off automatically if charging starts while it is on.

The available operating times for the SONY WH-1000XM5 YY2954 with a fully charged battery are as follows:

Music playback time (Bluetooth connection)

Communication time (Bluetooth connection)

Headphone cable connected (power is turned on)

A 3-minute charge provides approximately 1 hour of music playback. A 10-minute charge provides about 5 hours.

You can check the battery charge of your SONY WH-1000XM5 YY2954 in several ways:

• **Voice Guidance:** Press the power button while the headset is on. You will hear a voice guidance like “Battery about XX %” or “Battery fully charged”.

• **Indicator Light:** When you turn the headset on, if the battery is 10% or lower, the orange indicator will flash for about 15 seconds.

• **On iPhone or iPod touch:** When connected via Bluetooth, a battery icon will be displayed on the screen indicating the headset’s remaining charge.

• **On Android™ smartphone (OS 8.1 or later):** When connected, the remaining battery charge is displayed in 10 different levels (e.g., “100%”, “70%”) in the Bluetooth settings menu.

• **”Sony | Headphones Connect” app:** The app will display the remaining battery charge.

• **To turn on:** Press and hold the power button for about 2 seconds until the indicator (blue) flashes.

• **To turn off:** Press and hold the power button for about 2 seconds until the indicator (blue) turns off.

You can also turn off the headset using the “Sony | Headphones Connect” app. The headset will also turn off automatically after 15 minutes of not being worn, a setting which can be changed in the app.

The general procedure to pair your SONY WH-1000XM5 YY2954 is as follows:

Step 1. **Enter pairing mode on the headset.**

• If it’s the first time you are pairing a device, simply turn the headset on. It will enter pairing mode automatically.

• To pair a second or subsequent device, press and hold the power button for about 5 seconds. The indicator will flash blue twice in a row, and you will hear the voice guidance say, “Pairing”.

Step 2. **Perform the pairing procedure on your Bluetooth device to search for the headset.** On the screen of your device, [WH-1000XM5] will be displayed. If it is not displayed, repeat from step 1.

Step 3. **Select [WH-1000XM5] on your Bluetooth device’s screen.** If a Passkey is required, enter “0000”.

Step 4. **Make the Bluetooth connection from your device.** You will hear a notification sound when the connection is established.

The multipoint connection allows your SONY WH-1000XM5 YY2954 to connect to 2 devices via Bluetooth simultaneously. This lets you wait for incoming calls on two smartphones or switch music playback between two devices.

To set it up:

Step 1. Pair the headset with both devices you want to connect.

Step 2. On the device that has the “Sony | Headphones Connect” app installed, establish a Bluetooth connection with the headset.

Step 3. Open the app and turn on the [Connect to 2 devices simultaneously] setting.

Step 4. Operate the second device to establish a Bluetooth connection with the headset.

When both devices are connected, you can manage music and calls between them. For music, stop playback on one device before starting on the other. For calls, if you are on a call on one device and another call comes in on the second device, you will hear a ring tone.

You can use your SONY WH-1000XM5 YY2954 headphones with a wired connection, which is useful in places where Bluetooth is restricted, like on an airplane.

Connect your playback device to the headphone cable input jack on the headset using the supplied headphone cable. Be sure to connect the L-shaped plug into the connecting device and insert the plug until it clicks.

• If the headset is turned off, you can listen to music, but the noise canceling function cannot be used.

• If the headset is turned on, you can enjoy High-Resolution Audio and use functions like noise canceling/Ambient Sound Mode.

• When using the headphone cable, the Bluetooth function cannot be used.

To use the noise canceling or Ambient Sound Mode on your SONY WH-1000XM5 YY2954, first turn on the headset. The noise canceling function is turned on automatically when you use the headset for the first time.

Press the NC/AMB button on the left earcup to change the settings. Each time the button is pressed, the function switches, and you will hear a notification sound:

• **Ambient Sound Mode: ON** (Allows you to hear surrounding sounds)

• **Noise canceling function: ON** (Reduces ambient noise)

Quick Attention Mode on the SONY WH-1000XM5 YY2954 allows you to quickly hear ambient sound without taking off the headphones, which is useful for listening to announcements.

• **To activate:** Touch the entire touch sensor control panel on the right earcup with your hand. The music volume will be turned down.

• **To deactivate:** Release your hand from the touch sensor control panel.

The mode is active only while you are touching the panel.

When enabled, Speak-to-Chat on the SONY WH-1000XM5 YY2954 automatically detects when you are speaking. The headset then pauses or mutes your music and captures the voice of the person you are talking to, making it easier to hear.

• **To enable:** In its factory setting, Speak-to-Chat is disabled. To enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat activated”.

• **To disable:** Hold 2 fingers to the touch sensor control panel again until you hear “Speak-to-chat deactivated”.

The mode ends automatically when the headset does not detect your voice for a certain period (about 15 seconds by default).

You can manage hands-free calls with your SONY WH-1000XM5 YY2954 using the touch sensor control panel.

• **To receive a call:** When you hear the ring tone, tap the touch sensor control panel twice quickly to answer.

• **To end a call:** Tap the touch sensor control panel twice quickly.

• **To reject a call:** Hold your finger to the touch sensor control panel.

• **To make a call:** Operate your smartphone or mobile phone to make a call. The dial tone will be heard from the headset.

• **To adjust call volume:** Swipe up or down on the touch sensor control panel during the call.

To keep your SONY WH-1000XM5 YY2954 headphones updated, use the “Sony | Headphones Connect” app. When the [Automatic download of software] setting is enabled (default), the download and transfer will start automatically.

You can also update manually by following these steps:

Step 1. Download the update software from the server to the smartphone on which the “Sony | Headphones Connect” app is installed.

Step 2. The app will transfer the update software from the smartphone to the headset.

Step 3. Follow the on-screen instructions to complete the update on the headset software.

The SONY WH-1000XM5 YY2954 headset is not waterproof. If water or foreign matter enters the headset, it can result in burnout or malfunction. Avoid using the headset in rain or snow, or touching it with wet hands.

If the headset does get wet:

Step 1. Stop using the headset immediately and do not attempt to charge or turn it on.

Step 2. Position the headset upright with the earpads down.

Step 3. Place a dry cloth under the headphone cable input jack and USB Type-C port until no more water comes out from the inside.

Step 4. Leave the headset in a shaded, well-ventilated place until it is completely dry.

If your SONY WH-1000XM5 YY2954 headset does not function as expected, try the following steps to resolve the issue:

• **Charge the headset:** A low battery can cause some issues.

• **Restart the connected device:** Restarting your computer or smartphone can resolve some connectivity issues.

• **Reset the headset:** This can resolve some operational issues without deleting pairing information.

• **Initialize the headset:** This operation resets all settings to the factory defaults and deletes all pairing information. You will need to pair your devices again after initializing.

If you are unable to turn on your SONY WH-1000XM5 YY2954 headphones, try the following:

• Make sure the battery is fully charged.

• The headset cannot be turned on while charging. Remove the USB Type-C cable and then try to turn on the headset.

• Reset the headset.

• Initialize the headset, and then pair the headset and your device again.

If there is no sound from your SONY WH-1000XM5 YY2954 headphones, check the following:

• Check that both the headset and the connected device are turned on.

• Turn up the volume if it is too low.

• For music playback, ensure the headset and device are connected via an A2DP Bluetooth connection.

• For video calls on a computer, ensure the connection is via HFP or HSP.

• Check that the connected device is playing back.

• If using the headphone cable, check that it is connected firmly.

• Restart your smartphone or computer.

• Reset the headset.

• Initialize the headset and pair it with your device again.

If the sound from your SONY WH-1000XM5 YY2954 is skipping, it may be due to a Bluetooth connection issue. Try these solutions:

• Set the headset to “Priority on stable connection” mode using the “Sony | Headphones Connect” app.

• Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset (located in the left earcup).

• Bluetooth communications can be affected by physical obstacles (like your body), metal, walls, or in environments with Wi-Fi, microwave ovens, or other wireless devices.

• If using a smartphone, try closing unnecessary apps or restarting the phone.

• Re-connect the headset and the Bluetooth device.

• Reset the headset, or initialize it and pair it again.

If your SONY WH-1000XM5 YY2954 cannot be turned on or operated, resetting may solve the issue. This operation does not delete pairing information.

Step 1. Connect the headset to an AC outlet using the supplied USB Type-C cable and a commercially available USB AC adaptor.

Step 2. Simultaneously press the power button and the NC/AMB button. The headset will be reset.

If your SONY WH-1000XM5 YY2954 does not operate correctly even after resetting, initialize the headset. This operation resets volume settings to the factory settings and deletes all pairing information.

Step 1. Turn off the headset and remove the USB Type-C cable if it is connected.

Step 2. Press and hold the power button and the NC/AMB button simultaneously for about 7 seconds.

When the initialization is complete, the indicator (blue) will flash 4 times. After initializing, you must delete the pairing information for the headset from your connected devices and then pair them again.