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What items are included in the package of the SONY TAM-2000?

The package contains the following items:

• SONY TAM-2000 Telephone Answering Machine (1)

• AC power adaptor (AC-T62) (1)

• Telephone line cords (2)

• Size AAA batteries (4)

• Screws (2)


How do you clean the SONY TAM-2000?

Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.


What are the important safety instructions regarding water and moisture for the SONY TAM-2000?

Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.


How should the SONY TAM-2000 be ventilated to prevent overheating?

Slots and openings in the cabinet and the back or bottom are provided for ventilation. To protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided.


What battery cautions should be observed when using the SONY TAM-2000?

Please adhere to the following battery safety precautions:

• Use only size AAA (R03) batteries (4 pieces).

• Do not dispose of the batteries in a fire, as the cell may explode. Check with local codes for possible special disposal instructions.

• Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed.

• Exercise care in handling batteries in order not to short the battery with conducting materials such as rings, bracelets, and keys. The battery or conductor may overheat and cause burns.

• Do not attempt to recharge or rejuvenate the batteries provided with or identified for use with this product.

• Replace all batteries at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged batteries.

• Observe proper polarity when inserting batteries.


What are the installation instructions for telephone wiring and jacks for the SONY TAM-2000?

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.


How do you insert the batteries into the SONY TAM-2000?

Step 1. Slide open the battery compartment cover located at the bottom of the answering machine.

Step 2. Insert four size AAA (R03) batteries. Make sure the positive (+) and negative (-) terminals on the batteries match the markings in the battery compartment.

Step 3. Slide the cover back until it snaps into place.


What is the backup battery duration of the SONY TAM-2000?

The supplied manganese batteries provide backup power if an AC power failure occurs. The backup duration is approximately 7 hours.


What happens when the backup batteries on the SONY TAM-2000 become weak?

The POWER indicator flashes. The indicator also flashes when no batteries are inserted while the answering machine is connected to an AC outlet.


How do you connect the SONY TAM-2000 to the power source and telephone?

Step 1. Connect the supplied AC power adaptor to the DC IN 12V jack on the answering machine and to an AC outlet. When you connect the adaptor, the answering machine takes about 10 seconds to reset. Observe the message counter; when it shows a flashing “P”, the answering machine is ready for use.

Step 2. Connect your telephone. First, unplug your telephone from the telephone outlet. Then connect the telephone to the TEL jack on the SONY TAM-2000. Skip this step if you do not want to connect a telephone to the answering machine.

Step 3. Connect the supplied telephone line cord to the LINE jack on the SONY TAM-2000 and to a telephone outlet.


What is the polarity of the plug for the AC power adaptor of the SONY TAM-2000?

The AC power adaptor polarity is center-negative, meaning the center pin is negative and the outer ring is positive.


Can the SONY TAM-2000 handle two phone lines on a single RJ-14 jack?

If you have 2 phone lines on a single RJ-14 phone jack with 4 wires, the answering machine will only answer the first phone line on the center pair of wires. Please consult your telephone company for rewiring if you need to answer the second phone line which uses the outer pair of wires.


How do you mount the SONY TAM-2000 on a wall?

Step 1. Insert the cords into the grooves on the answering machine.

Step 2. Attach the supplied screws to the wall, leaving them spaced 10 cm (4 inches) apart vertically.

Step 3. Hook the answering machine to the screws.


How do you set the day and time on the SONY TAM-2000?

Step 1. Press SET/REC. You will hear the recorded instructions.

Step 2. Press TIME. You will hear the recorded instructions.

Step 3. Set the current day of the week by pressing SKIP or REPEAT. Press SKIP to advance the day, or REPEAT to go back. Each time you press SKIP or REPEAT, the answering machine announces the day of the week.

Step 4. Press SET/REC.

Step 5. Set the hour from which you want to start, by pressing SKIP or REPEAT. Press SKIP to increase the hour, or REPEAT to decrease it.

Step 6. Press SET/REC.

Step 7. Set the minute from which you want to start, by pressing SKIP or REPEAT. Press SKIP to increase the minute, or REPEAT to decrease it.

Step 8. Press SET/REC at the day and time you have set. The answering machine announces the day and time and starts counting time.


What happens if more than 20 seconds elapse between pressing buttons while setting the time on the SONY TAM-2000?

If more than 20 seconds elapse between pressing buttons (or more than 60 seconds when setting the minute), the operation will be canceled and you must start over again.


How do you check the current time on the SONY TAM-2000?

Press TIME. The answering machine will announce the current day and time.


What happens if the day and time are not set on the SONY TAM-2000?

When playing back recorded incoming messages, you will not hear a time stamp. If you try to check the current time, you will hear five short error beeps.


How do you set the remote security code on the SONY TAM-2000?

Step 1. Press SET/REC. You will hear the recorded instructions.

Step 2. Press ANSWER ON/OFF. You will hear the recorded instructions, and three horizontal bars appear in the message counter.

Step 3. Set a one-digit number between 0 and 9 by pressing SKIP or REPEAT. Press SKIP to increase the number, or REPEAT to decrease. The selected number is displayed on the message counter.

Step 4. Press SET/REC. The security code is set, and you hear a long confirmation beep.


How do you change the security code on the SONY TAM-2000?

Set any other one-digit security code by following the standard setup steps, and the old security code will be cleared automatically.


How do you erase the security code on the SONY TAM-2000?

Step 1. Press SET/REC.

Step 2. Press ANSWER ON/OFF. Three horizontal bars appear in the message counter.

Step 3. Press SET/REC again. You hear a long confirmation beep, and the security code already set is erased.


What is the difference between Normal mode and Announcement Only mode on the SONY TAM-2000?

• Normal Mode: Used when you want to play a greeting to ask the caller to leave a message. The pre-recorded greeting is: “Hello, I’m unable to answer your call right now. Please leave your name, number and message after the tone.”

• Announcement Only Mode: Used when you want to make an announcement to the caller without accepting incoming messages (for example, when you are away on a long vacation). The pre-recorded greeting is: “Hello, I’m unable to answer your call right now. Please call again. Thank you.”


How do you select the Announcement Only mode on the SONY TAM-2000?

To select the announcement only mode, set the AUDIBLE IND/ANNOUNCE ONLY switch to ANNOUNCE ONLY.


How do you set the SONY TAM-2000 to beep when there are new messages?

To turn on the beep, set the AUDIBLE IND/ANNOUNCE ONLY switch to AUDIBLE IND ON.


What happens if there is not enough memory to record an incoming message on the SONY TAM-2000?

The answering machine can record messages up to about 15 minutes in its memory. If the remaining portion of the memory becomes less than a minute, the answering machine is automatically switched to the announcement only mode.


How do you record a custom greeting on the SONY TAM-2000?

Step 1. Press SET/REC. You hear the recorded instructions.

Step 2. Press GREETING. You hear the recorded instructions.

Step 3. After you hear the tone, start recording. Speak about 30 cm (12 inches) away from the microphone. The greeting must be between 2 seconds and 4 minutes. If it is less than 2 seconds, you will hear five short error beeps and must start over.

Step 4. Press SET/REC to stop recording. The SONY TAM-2000 automatically replays the greeting you recorded.


How do you check your recorded greeting on the SONY TAM-2000?

Press GREETING. The answering machine replays the greeting. If no greeting has been recorded, the pre-recorded factory message is heard instead.


How do you change your greeting on the SONY TAM-2000?

Record a new greeting. The new greeting automatically replaces the old one.


How do you revert to the pre-recorded factory messages on the SONY TAM-2000?

Step 1. Press GREETING.

Step 2. While the greeting is being replayed, press ERASE. Note that the pre-recorded factory greeting messages themselves cannot be erased.


How does a power interruption affect the recorded greeting on the SONY TAM-2000?

• If there are fresh batteries in the answering machine, the recorded greeting will be retained in the memory for about 7 hours during a power failure.

• If the batteries are dead or not installed, the recorded greeting will be cleared. In this case, “P” will appear on the message counter when power is restored, and you must record the greeting and set the day and time again.


How do you turn on the answering function on the SONY TAM-2000?

Press ANSWER ON/OFF so that the ANSWER ON indicator lights up.


What happens if the remaining memory space is not enough when turning on the SONY TAM-2000 answering function?

• If the remaining time for recording messages is less than 4 minutes, the answering machine announces the remaining time in minutes when you turn on the answering function.

• If the remaining time is less than a minute, “F” flashes in the message counter. The answering machine instructs you to erase the messages in memory when you try to turn on the answering function. You cannot turn on the answering function unless you erase the messages.


How can you speak to a caller while the SONY TAM-2000 is answering a call?

You can speak to the caller even after the answering machine starts answering the incoming call. Pick up the handset of your telephone connected to the answering machine. The SONY TAM-2000 stops playback of the greeting, and you can speak to the caller. If playback does not stop, press PLAY/STOP.


How do you turn off the answering function on the SONY TAM-2000?

Press ANSWER ON/OFF so that the ANSWER ON indicator goes off.


How do you start message playback on the SONY TAM-2000?

Press PLAY/STOP. Messages are played back in the order they were recorded. The sequence is indicated on the message counter. When all the messages are played back, the message counter returns to zero and playback stops. If there are no new recordings, the old ones will be played back instead.


How do you play back messages you have already listened to on the SONY TAM-2000?

When all new messages are played back, press PLAY/STOP again to listen to old messages.


How do you repeat the current message during playback on the SONY TAM-2000?

During playback of a message, press REPEAT. Playback resumes from the beginning of the current message.


How do you go back to previous messages during playback on the SONY TAM-2000?

Press REPEAT within the first three seconds of the current message. The SONY TAM-2000 jumps back to the previous message.


How do you skip a message during playback on the SONY TAM-2000?

During playback of a message, press SKIP. The SONY TAM-2000 plays back the next message.


How can you change the message playback speed on the SONY TAM-2000?

During playback, use SKIP or REPEAT as follows:

• To play back 50% faster than the normal speed: Press and hold SKIP.

• To play back 30% slower than the normal speed: Press and hold REPEAT.

• To return to the normal speed: Release SKIP or REPEAT.


How do you stop message playback on the SONY TAM-2000?

Press PLAY/STOP to stop playback.


How do you erase a single message on the SONY TAM-2000?

During message playback, press ERASE. You will hear a confirmation beep and then the next message is played back.


How do you erase all played messages on the SONY TAM-2000?

When the SONY TAM-2000 is not playing back any messages, press ERASE. The answering machine announces that all of your messages have been erased. Note that if there are any new messages you have not played back yet, the operation will be canceled.


How do you record a memo message on the SONY TAM-2000?

Step 1. Press MEMO. You will hear the recorded instructions.

Step 2. Record a message. Speak about 30 cm (12 inches) away from the microphone. A message must be between 2 seconds and 4 minutes. If the 4-minute limit is exceeded, recording stops automatically.

Step 3. To stop recording, press MEMO again. The message counter reading increases by one.


What happens if a call comes in while recording a memo on the SONY TAM-2000?

The telephone connected to the answering machine will ring while recording continues. To answer the call, stop recording by pressing MEMO.


What happens if the memory space becomes low or full while recording a memo on the SONY TAM-2000?

• If the memory becomes full during recording, the “F” indicator flashes in the message counter, and recording stops automatically.

• If the remaining memory space is less than one minute, the “F” indicator flashes in the message counter. The SONY TAM-2000 instructs you to erase the messages recorded in the memory when you press MEMO. You cannot record a memo message unless you erase the recorded messages.


How do you call from a remote phone to check messages on the SONY TAM-2000?

Step 1. Call your phone number from a pushbutton (tone) phone.

Step 2. When you hear the greeting, press #, then enter your security code. The security code must be entered within two seconds.

Step 3. You hear a long confirmation beep, and the greeting stops. The number of recorded messages is announced. If there are new messages, they play back automatically. If there are only old messages or no messages, the system stands by for a control code.

Step 4. Enter a control code within 20 seconds to continue with other operations, or hang up when finished.


What is the forget-to-set feature on the SONY TAM-2000?

If you left home and forgot to turn the answering function on, you can turn it on by calling the SONY TAM-2000 and letting it ring for 10 rings. The answering machine will automatically answer the call after 10 rings even if the answering function is off. The answering function will remain on for all subsequent calls.


How does the toll-saver feature work on the SONY TAM-2000?

If any new messages are recorded, the SONY TAM-2000 will answer after three rings. If no new messages are recorded, it will answer after five rings. When calling from a remote phone, if you hear more than three rings, you will know there are no new messages and can hang up, saving the cost of the call. This feature is available in normal answering mode only.


What are the remote control codes for the SONY TAM-2000?

The control codes for remote operations are shown in the table below. Each command begins with pressing the # button followed by the corresponding numeric code.

Operation desired Press Result
Play back messages # 2 Plays back the messages recorded.
Repeat the current message # 1 Jumps back to the beginning of the current message.
Go back to the previous message # 1 within first 3 seconds Jumps back to the previous message.
Skip the current message # 3 Skips to the next message.
Erase a specific message # 4 while message plays Erases the message currently being played back.
Erase all played messages # 4 during standby Erases all messages that have been played back.
Record a new greeting # 7 Hear recorded instructions and a long beep, start speaking, and press # * to stop recording.
Turn on answering function # 0 Turns on the answering function.
Turn off answering function # 0 (again) Turns off the answering function.
Interrupt current operation # * Stops current action and stands by for a control code.

What are the installation precautions for the SONY TAM-2000?

Do not expose the SONY TAM-2000 to:

• Heat sources such as radiators or air ducts.

• Extremely low temperatures.

• Direct sunlight.

• Excessive dust.

• Moisture or rain.

• Mechanical vibration or shock.

• Sloping surfaces (do not place the answering machine on a sloping surface).


How should you clean the cabinet of the SONY TAM-2000?

Clean the cabinets with a soft cloth slightly moistened with water or a mild detergent solution. Do not use any type of abrasive pad, scouring powder or solvent such as alcohol or benzine as they may damage the finish of the cabinet.


What happens if there is a power failure on the SONY TAM-2000?

When the power is restored after a power interruption, if the batteries are not installed or are dead, the “P” indicator will flash in the message counter. This means that the greeting message, any recorded messages, and the current day and time have all been cleared. In this case, you must set and record all of these again.


What should you do if the SONY TAM-2000 does not record incoming messages?

• Make sure the answering function is turned on.

• Make sure the AUDIBLE IND/ANNOUNCE ONLY switch is not set to the leftmost position (ANNOUNCE ONLY ON).

• Make sure the memory is not full. If the memory is full, erase some or all of the messages.


What does it mean when “P” flashes on the message counter of the SONY TAM-2000?

This indicates that the answering machine is connected to an AC power line for the first time, or that all memory contents (messages and settings) have been cleared due to a power interruption. Press any button to turn off the flashing “P” indicator.


What do the different displays on the SONY TAM-2000 message counter mean?

The message counter displays status information as detailed below:

Display Status Meaning
15 Stays lit Number of messages that have not been played back. The maximum number displayed is “19”. If you have 20 messages or more, “19” flashes.
P Flashes The answering machine is connected to an AC power line for the first time, or all memory contents are cleared due to a power interruption.
A Stays lit Announcement only mode is selected.
F Flashes The memory is full.
Flashes All messages are erased.
Three dots Stays lit The day and time or the security code is being set.

What are the technical specifications of the SONY TAM-2000?

The technical specifications of the SONY TAM-2000 are as follows:

Feature Specification
Power source 12V DC from AC power adaptor; 6V DC with four size AAA (R03) batteries for memory backup
Battery backup duration About 7 hours
Dimensions About 181 x 35 x 282 mm (w/h/d) (About 7 1/4 x 1 7/16 x 11 1/8 inches)
Mass About 600 g, battery included (About 1 lb. 5 oz)
Maximum recording time About 15 minutes, using incorporated IC
Greeting message length Up to 4 minutes when recording using microphone; Up to 1 minute when recording from remote phone
Incoming message length Up to 4 minutes per message
Memo message length Up to 4 minutes per message

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