FREE ENGLISH SAMSUNG SM-A057F (02) PDF USER GUIDE
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What are the functions of the components on the Galaxy A05?
The Galaxy A05 features:
Top Front: Speaker, Proximity/Light sensor, Front camera
Side: SIM card / microSD card tray, Volume button, Side button
Front: Touch screen
Bottom Front: Headphone jack, Multipurpose jack (USB Type-C)
Top Back: GPS antenna, Microphone
Back: Rear camera, Flash
Bottom Back: Speaker, Main antenna, Microphone
What are the functions of the components on the Galaxy A05s?
The Galaxy A05s features:
Top Front: Speaker, Proximity/Light sensor, Front camera
Side: SIM card / microSD card tray, Volume button, Side button (Fingerprint recognition sensor)
Front: Touch screen
Bottom Front: Headphone jack, Multipurpose jack (USB Type-C)
Top Back: GPS antenna, Microphone
Back: Rear camera, NFC antenna (NFC-enabled models), Flash
Bottom Back: Speaker, Main antenna, Microphone
What precautions should I take when using the device?
When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.
Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.
If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre or an authorised service centre.
If dust or foreign materials enter the microphone, speaker, or receiver, or if these parts are covered, the device’s sound may become quiet or certain features may not work. If you attempt to remove the dust or foreign materials with a sharp object, the device may be damaged and its appearance may be affected.
Do not cover the proximity/light sensor area with accessories, such as stickers or a cover. Doing so may cause the sensor to malfunction.
Prevent water from coming into contact with the touch screen. The touch screen may malfunction in humid conditions or when exposed to water.
What situations might cause connectivity problems or battery drain?
Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device
If you attach a device cover made with metallic material to the device
If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection
What are the functions of the hard buttons?
| Button | Function |
|---|---|
| Side button |
Press and hold to turn the device on or off. Press to turn on or lock the screen. Press twice to open the app or feature you set. |
| Side button + Volume Down button |
Press simultaneously to capture a screenshot. Press and hold simultaneously to turn off the device. |
How do I set the Side button’s double-press function?
What are the functions of the soft buttons on the navigation bar?
| Button | Name | Function |
|---|---|---|
| III | Recents | Tap to open the list of recent apps. |
| Ο | Home |
Tap to return to the Home screen. Touch and hold to open the Google Assistant app. |
| < | Back | Tap to return to the previous screen. |
How do I charge the battery with a wired charger?
How can I use quick charging?
Use a super fast charger or fast charger.
You can check the connection status of the charger by opening Settings and tapping Battery.
If fast charging does not work, open Settings, tap Battery → Charging settings, and then check if the feature you want is turned on. Also, check if the USB cable and the USB power adapter are connected properly.
You can charge the battery more quickly while the device or its screen is turned off.
How do I charge other devices using my phone’s battery?
Use the USB cable to charge another mobile device with your phone’s battery.
Connect your phone and the other device using your phone’s USB cable. A USB connector may be needed depending on the other device.
When charging starts, the battery charging icon will appear on the other device’s screen.
Note: The app selection pop-up window that appears on your phone is for data transfer. Do not select an app from the pop-up window when charging another device.
How can I reduce battery consumption?
Optimise the device using the device care feature.
When you are not using the device, turn off the screen by pressing the Side button.
Turn on power saving mode.
Close unnecessary apps.
Turn off the Bluetooth feature when not in use.
Turn off auto-syncing of apps that need to be synced.
Decrease the backlight time.
Decrease the screen brightness.
What are the tips and precautions for charging the battery?
Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.
Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable.
If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.
To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.
When using a charger, it is recommended to use an approved charger that guarantees the charging performance.
If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.
If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.
Using a power source other than the charger, such as a computer, may result in a slower charging speed because of a lower electric current.
The device can be used while it is charging, but it may take longer to fully charge the battery.
If the device receives an unstable power supply while charging, the touch screen may not function. If this happens, unplug the charger from the device.
While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
If the device is not charging properly, take the device and the charger to a Samsung Service Centre or an authorised service centre.
How do I insert a Nano-SIM or USIM card?
1. Insert the ejection pin into the hole on or next to the tray to loosen the tray. (Location varies between Galaxy A05 and A05s).
2. Pull out the tray gently from the tray slot.
3. Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards and gently press the SIM or USIM card into the tray to secure it. (Dual SIM models have slots for two cards).
4. Insert the tray back into the tray slot.
What precautions should I take when inserting a SIM card?
Use only a nano-SIM card.
Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.
If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
Fully insert the tray into the tray slot to prevent liquid from entering your device.
How do I manage SIM cards on dual SIM models?
Open Settings and tap Connections → SIM manager.
SIM cards: Activate the SIM card to use and customise the SIM card settings.
Preferred SIMs: Select to use specific SIM cards for some features, such as voice calls, when two cards are activated.
Data switching: Set the device to use another SIM card for data services if the preferred SIM card cannot connect to the network. (You may incur additional charges when using this feature).
More SIM settings: Customise the call settings.
How do I insert a microSD card?
1. Insert the ejection pin into the hole on or next to the tray to loosen the tray. (Location varies between Galaxy A05 and A05s).
2. Pull out the tray gently from the tray slot.
3. Place an SD card on the tray with the gold-coloured contacts facing downwards and gently press the SD card into the tray to secure it.
4. Insert the tray back into the tray slot.
Note: Your device’s SD card capacity may vary. Check the Samsung website for maximum capacity. Some SD cards may not be compatible.
What precautions should I take when inserting a microSD card?
Use only a microSD card.
Some SD cards may not be fully compatible with the device. Using an incompatible card may damage the device, the SD card, or the data stored in it.
Use caution to insert the SD card right-side up.
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.
When you remove the tray from the device, the mobile data connection will be disabled.
If the card is not fixed firmly into the tray, the SD card may leave or fall out of the tray.
If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry.
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Frequent writing and erasing of data shortens the lifespan of SD cards.
What file systems are supported for SD cards and what if my card isn’t recognized?
Where can I find the files on my SD card?
How do I safely remove the SD card?
1. Open Settings and tap Device care → Storage.
2. Swipe to the left to access the SD card page.
3. Tap : → Unmount.
Warning: Do not remove external storage, such as an SD card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be damaged or lost or cause damage to the external storage or phone. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
How do I format the SD card using the device?
1. Open Settings and tap Device care → Storage.
2. Swipe to the left to access the SD card page.
3. Tap : → Format.
Important: Before formatting the SD card, remember to make backup copies of all important data stored in the SD card. The manufacturer’s warranty does not cover loss of data resulting from user actions.
How do I turn the device on?
How do I turn the device off?
Method 1:
1. Press and hold the Side button.
2. Tap Power off.
Method 2:
1. Open the notification panel, swipe downwards.
2. Tap the Power icon ( ).
3. Tap Power off.
To restart the device, tap Restart instead of Power off.
How do I force restart the device if it’s frozen or unresponsive?
How do I make an emergency call or access medical information?
Press and hold the Side button, and then tap Emergency call.
Alternatively, open the notification panel, swipe downwards, and then tap Power icon ( ) → Emergency call.
To manage your medical information and emergency contacts, open Settings and tap Safety and emergency.
What should I do during the initial setup?
How do I sign in to or create a Samsung account?
1. Open Settings and tap Samsung account.
Alternatively, open Settings and tap Accounts and backup → Manage accounts → Add account → Samsung account.
2. Sign in to your Samsung account. If you do not have a Samsung account, tap Forgot password or don’t have an account? → Create account.
How do I find my Samsung account ID or reset my password?
How do I sign out of my Samsung account?
1. Open Settings and tap Accounts and backup → Manage accounts.
2. Tap Samsung account → My profile and tap Sign out at the bottom of the screen.
3. Tap Sign out, enter your Samsung account password, and then tap OK.
How do I control the touch screen?
Tapping: Tap the screen.
Touching and holding: Touch and hold the screen for approximately 2 seconds.
Dragging: Touch and hold an item and drag it to the target position.
Double tapping: Double tap the screen.
Swiping: Swipe upwards, downwards, to the left, or to the right.
Spreading and pinching: Spread two fingers apart or pinch on the screen.
What are the precautions for using the touch screen?
Do not allow the touch screen to come into contact with other electrical devices. Electrostatic discharges can cause the touch screen to malfunction.
To avoid damaging the touch screen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips or other object.
It is recommended not to use fixed graphics on part or all of the touch screen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.
The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.
How can I hide the navigation bar?
Open Settings, tap Display → Navigation bar, and then tap Swipe gestures under Navigation type. The navigation bar will be hidden and the gesture hints will appear. Tap More options and select an option you want (Swipe from bottom or Swipe from sides and bottom).
If you want to hide the gesture hints at the bottom of the screen, tap the Gesture hint switch to turn it off.
How do I switch between the Home and Apps screens?
On the Home screen, swipe upwards to open the Apps screen.
To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button.
How can I add an Apps button to the Home screen?
How do I edit the Home screen?
On the Home screen, touch and hold an empty area, or pinch your fingers together to access the editing options.
Adding panels: Swipe to the left, and then tap +.
Moving panels: Drag a panel preview to a new location.
Deleting panels: Tap the trash icon on the panel.
Other options:
Wallpaper and style: Change the wallpaper settings for the Home screen and the locked screen.
Themes: Change the device’s theme. Visual elements of interface, such as colours, icons, and wallpapers, will change depending on the selected theme.
Widgets: Widgets are small apps that launch specific app features to provide information and convenient access on your Home screen. Select a widget and tap Add. The widget will be added on the Home screen.
Settings: Configure settings for the Home screen, such as the screen layout.
How can I display all apps directly on the Home screen?
How do I search for content on the device using Finder?
1. On the Apps screen, tap Search.
2. Enter a keyword.
Apps and content on your device will be searched.
If you tap the search icon on the keyboard, you can search for more content.
How do I move items (like apps) on the Home or Apps screen?
Drag an item to a new location. To move the item to another panel, drag it to the side of the screen.
To add a shortcut to an app on the Home screen, touch and hold an item on the Apps screen, and then tap Add to Home. A shortcut to the app will be added on the Home screen.
You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.
How do I create folders for apps?
On the Home screen or the Apps screen, drag an app over another app.
A new folder containing the selected apps will be created. Tap Folder name and enter a folder name.
To add more apps: Tap + on the folder. Tick the apps to add and tap Done. You can also add an app by dragging it to the folder.
How do I move apps out of a folder?
How do I delete a folder?
How does the screen lock work and how do I unlock it?
Pressing the Side button turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period.
To unlock the screen, swipe in any direction when the screen turns on.
If the screen is off, press the Side button to turn on the screen. Alternatively, double tap the screen.
How do I change the screen lock method?
To change the screen lock method, open Settings, tap Lock screen → Screen lock type, and then select a method (e.g., pattern, PIN, password, biometrics).
When you set a pattern, PIN, password, or your biometric data for the screen lock method, you can protect your personal information by preventing others from accessing your device. After setting the screen lock method, the device will require an unlock code whenever unlocking it.
How can I set the device to factory reset after too many incorrect unlock attempts?
What do the common indicator icons on the status bar mean?
| Icon | Meaning |
|---|---|
| Icon representing No Signal | No signal |
| Icon representing Signal Strength | Signal strength |
| Icon representing Roaming (‘R’ with signal bars) | Roaming (outside of normal service area) |
| Icon representing GPRS (‘G’) | GPRS network connected |
| Icon representing EDGE (‘E’) | EDGE network connected |
| Icon representing UMTS (‘3G’) | UMTS network connected |
| Icon representing HSDPA (‘H’) | HSDPA network connected |
| Icon representing HSPA+ (‘H+’) | HSPA+ network connected |
| Icon representing LTE (‘4G/LTE’ with arrows) | LTE network connected |
| Icon representing Wi-Fi Signal | Wi-Fi connected |
| Icon representing Bluetooth | Bluetooth feature turned on |
| Icon representing Location Pin | Location services being used |
| Icon representing Phone Handset | Call in progress |
| Icon representing Missed Call | Missed call |
| Icon representing Message Bubble | New text or multimedia message |
| Icon representing Alarm Clock | Alarm turned on |
| Icon representing Mute/Vibrate | Mute mode / Vibration mode |
| Icon representing Airplane | Flight mode turned on |
| Icon representing Warning Triangle | Error occurred or caution required |
| Icon representing Battery Status | Battery charging / Battery power level |
Note:
The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen.
Some indicator icons appear only when you open the notification panel.
The indicator icons may appear differently depending on the carrier or model.
How do I use the notification panel?
When you receive new notifications, indicator icons appear on the status bar. To check details, open the notification panel.
To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
Functions available on the notification panel include:
Quick settings: Access frequently used settings.
Open Settings: Access the main settings menu.
Adjust brightness: Control the screen brightness.
Control connected devices: Manage nearby devices and SmartThings scenes.
Control media: Manage media playback on your phone and connected devices.
Check notification details: View and interact with notifications.
Access notification settings: Go to notification settings.
Clear all notifications: Dismiss all notifications.
How do I use the quick settings panel?
Swipe downwards on the notification panel to open the full quick settings panel.
Tap each button to turn the specific feature on or off.
To access more detailed settings for a feature, tap the button’s text or touch and hold the button.
To edit the buttons shown, tap the Edit icon (pencil) or the More icon (three dots) → Edit buttons.
How do I control media playback from the notification panel?
1. Open the notification panel and tap Media output.
2. Tap the icons on the controller to control the playback (e.g., play, pause, skip).
How do I control nearby devices (SmartThings) from the notification panel?
1. Open the notification panel and tap Device control.
Nearby connected devices and SmartThings devices and scenes will appear.
2. Select a nearby device or a SmartThings device to control it, or select a scene to launch it.
How does the keyboard work for entering text?
A keyboard appears automatically when you enter text.
Additional keyboard functions: Access features like emojis, stickers, voice input, settings, etc.
Enter uppercase: Tap the shift key. For all caps, tap it twice.
Delete: Tap the backspace key to delete a preceding character.
Enter symbols: Tap the symbols key.
Next line: Tap the enter key to break to the next line.
Enter space: Tap the space bar.
Access more keyboard functions: Tap the corresponding icons.
Note: Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages.
How do I change the keyboard input language?
How do I change the keyboard type or settings?
On the navigation bar, tap the keyboard icon (if visible) to change the keyboard.
To change the keyboard type (e.g., QWERTY, 3×4), tap the Settings icon on the keyboard → Languages and types, select a language, and then select the keyboard type you want.
If the keyboard icon does not appear on the navigation bar, open Settings, tap General management → Keyboard list and default, and then tap the Keyboard button on navigation bar switch to turn it on.
On a 3 x 4 keyboard, a key has three or four characters. To enter a character, tap the corresponding key repeatedly until the desired character appears.
How do I copy and paste text?
1. Touch and hold over text.
2. Drag the handles ( or ) to select the desired text, or tap Select all to select all text.
3. Tap Copy or Cut. The selected text is copied to the clipboard.
4. Touch and hold where the text is to be inserted and tap Paste.
To paste text that you have previously copied, tap Clipboard (may appear above the keyboard) and select the text.
How do I install apps from the Galaxy Store or Play Store?
Galaxy Store:
Open the Galaxy Store app. Browse apps by category or tap the Search icon (Q) to search for a keyword. Tap an app and then tap Install.
Play Store:
Open the Play Store app. Browse apps by category or search for apps by keyword using the search bar. Tap an app and then tap Install.
How do I manage auto-update settings for apps?
Galaxy Store: Open Galaxy Store, tap Menu → Settings icon → Auto update apps, and then select an option (e.g., Using Wi-Fi only, Never).
Play Store: Open Play Store, tap your account icon, tap Settings → Network preferences → Auto-update apps, and then select an option (e.g., Over Wi-Fi only, Don’t auto-update apps).
How do I uninstall or disable apps?
Touch and hold an app icon on the Apps screen or Home screen.
Select Uninstall: To remove downloaded apps.
Select Disable: To disable selected default apps that cannot be uninstalled. (Note: Some apps may not support this feature).
How do I enable disabled apps?
How do I manage app permissions?
For some apps to operate properly, they may need permission to access or use information on your device.
To manage permissions for a specific app: Open Settings and tap Apps. Select an app and tap Permissions. You can check the app’s permissions list and change its permissions (Allow/Don’t allow).
To manage permissions by category: Open Settings and tap Apps → More options (three dots) → Permission manager. Select a permission type (e.g., Location, Camera) and select an app to change its permission status.
Note: If you do not grant permissions to apps, the basic features of the apps may not function properly.
How do I make a voice or video call?
1. Open the Phone app and tap Keypad.
2. Enter a phone number.
3. Tap the green Call icon ( ) to make a voice call, or tap the Video Call icon ( ) to make a video call (if available).
How do I make calls from call logs or the contacts list?
Open the Phone app, tap Recents or Contacts.
Swipe to the right on a contact or a phone number to make a call.
If this feature is turned off, tap More options (:) → Settings → Other call settings, and then tap the Swipe to call or text switch to turn it on.
How do I set up and use speed dial?
To set a number to speed dial: Open the Phone app, tap Keypad → More options (:) → Speed dial numbers, select a speed dial number (e.g., 2-999), and then add a phone number.
To make a call using speed dial: On the keypad, touch and hold a speed dial number (e.g., touch and hold 2 for speed dial 2). For speed dial numbers 10 and up, tap the first digit(s) of the number, and then touch and hold the last digit (e.g., for speed dial 123, tap 1, tap 2, then touch and hold 3).
How do I make an international call?
1. Open the Phone app and tap Keypad.
2. Touch and hold 0 until the + sign appears.
3. Enter the country code, area code, and phone number, and then tap the Call icon ( ).
How do I answer or reject an incoming call?
Answering a call: When a call comes in, drag the green Answer icon ( ) outside the large circle.
Rejecting a call: When a call comes in, drag the red Reject icon ( ) outside the large circle.
How do I send a message when rejecting a call?
To send a message when rejecting an incoming call, drag the Send message bar upwards and select a message to send.
To create or edit rejection messages: Open the Phone app, tap More options (:) → Settings → Quick decline messages, enter or edit a message, and then tap + to add or save.
How do I block phone numbers?
Block calls from specific numbers added to your block list.
Open the Phone app, tap More options (:) → Settings → Block numbers.
You can add numbers from Recents or Contacts, or enter a number manually.
When blocked numbers try to contact you, you will not receive notifications. The calls will be logged in the call log.
You can also block incoming calls from people that do not show their caller ID. Tap the Block calls from unknown numbers switch to turn the feature on.
How do I create a new contact?
1. Open the Contacts app and tap +.
2. Select a storage location (e.g., Phone, Google Account, Samsung account).
3. Enter contact information (name, phone number, email, etc.) and tap Save.
How do I import contacts?
1. Open the Contacts app and tap the Menu icon (≡) → Manage contacts → Import contacts.
2. Follow the on-screen instructions to select the source and destination and import contacts.
How do I sync contacts with my web accounts (e.g., Google, Samsung account)?
1. Open Settings, tap Accounts and backup → Manage accounts and select the account to sync with (e.g., Google, Samsung account).
2. Tap Sync account and tap the Contacts switch to turn it on.
How do I search for contacts?
Open the Contacts app. Tap the Search icon (Q) at the top of the contacts list and enter search criteria (name, number, etc.).
Tap the contact in the search results. Then take one of the following actions:
Tap the Call icon ( ): Make a voice call.
Tap the Message icon ( ): Compose a message.
Tap the Video call icon ( / ): Make a video call.
Tap the Email icon ( ): Compose an email.
How do I delete contacts?
To delete multiple contacts:
1. Open the Contacts app and tap More options (:) → Edit.
2. Select contacts and tap Delete.
To delete contacts one by one:
1. Tap a contact from the contacts list.
2. Tap More → Delete.
How do I share contacts?
1. Open the Contacts app and tap More options (:) → Edit.
2. Select contacts and tap Share.
3. Select a sharing method (e.g., Messages, Email, Quick Share).
How do I create contact groups?
1. Open the Contacts app and tap the Menu icon (≡) → Groups → Create group.
2. Enter a group name, add members, and follow the on-screen instructions to create the group.
How do I merge duplicate contacts?
1. Open the Contacts app and tap the Menu icon (≡) → Manage contacts → Merge contacts.
2. The device will suggest duplicates. Tick the contacts/groups you want to merge and tap Merge.
How do I send a message?
1. Open the Messages app and tap the New message icon ( ).
2. Add recipients and enter a message.
To record and send a voice message, touch and hold the microphone icon ( ) (appears only when the message input field is empty), and say your message.
3. Tap the Send icon ( ) to send the message.
Note: You may incur additional charges for sending or receiving messages when you are roaming.
How do I check and reply to messages?
1. Open the Messages app and tap Conversations.
2. On the messages list, select a contact or a phone number to view the conversation.
To reply to the message, tap the message input field, enter a message, and then tap the Send icon ( ).
To adjust the font size, spread two fingers apart or pinch on the screen within the conversation view.
How do I sort messages by category?
Open the Messages app and tap Conversations → Add category icon (+).
If the category option does not appear, tap More options (:) → Settings and tap the Conversation categories switch to turn it on.
How do I delete messages?
How do I change message settings?
What is Multi window and what views are available?
Split screen view: Run two apps simultaneously, one above the other or side-by-side.
Pop-up view: Run one or more apps in resizable windows that float over other apps.
Note: Some apps may not support this feature.
How do I launch Multi window by swiping the screen?
To use this feature, first enable it: Open Settings, tap Advanced features → Multi window, and then tap the Swipe for split screen or Swipe for pop-up view switch to turn it on.
For split screen view: Swipe up with two fingers from the bottom of the screen towards the middle. The screen will change to the split screen view, allowing you to select a second app.
For pop-up view: Swipe diagonally from the top corner towards the middle of the screen. The current app will change to a pop-up window.
How do I open apps in Multi window using the Recents button?
1. Tap the Recents button (III) to open the list of recently used apps.
2. Swipe to the left or right to find the app you want.
3. Tap the app’s icon (above the app preview).
4. Select Open in split screen view or Open in pop-up view.
How do I use the multi window menus?
How do I adjust the window size in split screen view?
How do I move pop-up windows?
How do I save my own split screen layout (App Pair)?
1. In the split screen view, tap the circles (or the divider line) between the app windows.
2. Tap the App Pair icon (looks like a star or save icon).
3. Select a location to add the app pair (e.g., Home screen, Edge panel).
The apps you are currently using in the split screen view will be saved to the location you select as an app pair shortcut.
How do I use the Samsung Internet app?
1. Open the Samsung Internet app.
2. Enter the web address or a keyword in the address bar, and then tap Go.
If the toolbar does not appear, swipe downwards slightly on the screen.
To switch between tabs, tap the Tabs icon or swipe to the left or right on the address field.
Bookmark the current webpage: Tap the Star icon (☆).
Refresh the current webpage: Tap the Refresh icon.
Open the homepage: Tap the Home icon.
Move between pages: Tap the Back (<) or Forward (>) arrows.
Access bookmarks, saved pages, history: Tap the Bookmarks icon (looks like an open book or star).
Manage tabs / Use Secret mode: Tap the Tabs icon (looks like squares).
More options: Tap the Menu icon (≡) for settings, downloads, history, etc.
How do I use Secret mode in Samsung Internet?
1. Tap the Tabs icon → Turn on Secret mode.
2. Optional: Tap the Lock Secret mode switch to turn it on, tap Start, and then set a password (or use biometrics) for Secret mode.
In Secret mode, the device will change the colour of the toolbars.
To turn off Secret mode, tap the Tabs icon → Turn off Secret mode.
Note: In Secret mode, you cannot use some features, such as screen capture.
How do I open and set up Samsung Kids?
Open the notification panel, swipe downwards, and then tap the Samsung Kids icon (Kids). If you cannot find the icon on the quick settings panel, tap the Edit icon (pencil) or More icon (:) → Edit buttons and drag the Samsung Kids button over to add it.
When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup. This usually involves setting a PIN and parental controls.
On the Samsung Kids screen, select the app your child wants to use.
Note: Your preset screen lock method or your created Samsung Kids PIN will be used when turning on the Parental controls feature or closing Samsung Kids.
How do I use parental controls in Samsung Kids?
How do I close Samsung Kids?
How do I use the Samsung Health app?
Open the Samsung Health app. When running this app for the first time or restarting it after performing a data reset, follow the on-screen instructions to complete the setup.
The main screen shows:
Home cards: Monitor your health and fitness data (steps, activity time, sleep, etc.). Tap More options (:) → Edit home to customize these cards.
Navigation Tabs (Bottom):
Home: View your daily summary.
Together: Compare your step count records with other Samsung Health users or compete with your friends.
Fitness: Access workout programs and trackers.
My page: Manage your profile and check your health and fitness history. Check out health tips.
Notes:
Some features may not be available depending on the region.
If you use the steps card while travelling by car or train, vibration may affect your step count.
How do I create notes in Samsung Notes?
1. Open the Samsung Notes app, tap the Create note icon (+), and then create a note.
You can enter text using the keyboard or use handwriting/drawing tools.
You can change the input method by tapping the Keyboard icon or the Pen icon.
You can also insert images, voice recordings, or other files using the Attach icon (paperclip).
Enter a title for your note at the top.
2. When you are finished composing the note, tap the Back button to save it automatically.
If you want to save the note in another file format (e.g., PDF, Word), tap More options (:) → Save as file and choose the format.
Note: Some features may not be available depending on the model.
How do I delete notes in Samsung Notes?
How do I use Samsung TV Plus?
How do I use the Galaxy Shop app?
How do I connect and manage wearable devices using Galaxy Wearable?
Open the Galaxy Wearable app.
Tap Continue to connect your phone to the wearable device. Follow the on-screen instructions to finish the setup.
Once connected, you can use the app to manage your wearable device, customise its settings, and install apps.
Refer to the wearable device’s user manual for more detailed information on connecting and using it.
How do I create events in the Calendar app?
1. Open the Calendar app.
2. Tap the Add icon (+) or double tap a date.
If the date already has saved events or tasks in it, tap the date and tap the Add icon (+).
3. Enter event details (title, time, location, etc.) and tap Save.
How do I sync Calendar events with my accounts?
To sync with an existing account:
1. Open Settings, tap Accounts and backup → Manage accounts, and then select the account you want to sync with (e.g., Google, Samsung account).
2. Tap Sync account and tap the Calendar switch to turn it on.
To add new accounts to sync with:
1. Open the Calendar app and tap the Menu icon (≡) → Settings icon → Manage calendars → Add account (+).
2. Select an account type to sync with and sign in. When an account is added, a blue circle is displayed next to the account name in the calendar list.
How do I start using the Reminder app?
Notes:
To receive more accurate notifications, connect to a Wi-Fi or mobile network.
To use location reminders, the GPS feature must be turned on. Location reminders may not be available depending on the model.
How do I create reminders?
1. Open the Reminder app.
2. Tap the Add icon (+), enter the details (title, time, location conditions, etc.), and then tap Save.
How do I complete reminders?
How do I restore completed reminders?
1. On the reminders list, tap Menu icon (≡) → Completed.
2. Select a reminder to restore and tap Restore.
Reminders will be added back to the main reminders list and you will be reminded again according to their settings.
How do I delete reminders?
What are the tips for using the fingerprint recognition sensor?
The Side button has a built-in fingerprint recognition sensor.
Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.
Covering the fingerprint recognition sensor with accessories, such as stickers, may decrease the fingerprint recognition rate.
Ensure that the fingerprint recognition sensor and your fingers are clean and dry.
If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.
How do I register fingerprints?
How do I unlock the screen with my fingerprints?
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Tap the Fingerprint unlock switch to turn it on.
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan your fingerprint.
How do I delete registered fingerprints?
You can delete registered fingerprints.
1 On the Settings screen, tap Security and privacy → Biometrics → Fingerprints.
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap Remove.
How do I manage location information permissions?
Change settings for location information permissions.
On the Settings screen, tap Location.
• App permissions: Check the list of apps that have permission to access the device’s location and edit the permission settings.
• Location services: Set the device to use the Wi-Fi or Bluetooth feature to increase the accuracy of your location information, even when the features are turned off. You can also check the location services your device is using.
• Recent access: Check which apps request your current location information.
How do I manage safety and emergency settings?
Manage your medical information and emergency contacts. You can also change settings for emergency features, such as wireless emergency alerts.
On the Settings screen, tap Safety and emergency.
• Medical info: Enter your medical information.
• Emergency contacts: Add your emergency contacts.
• Emergency SOS: Set the device to make an emergency call to the preset number when you press the Side button five times.
• Emergency sharing: Set the device to send information, such as your location or your device’s lower battery notifications, to your emergency contacts for a certain period of time.
• Unknown tracker alerts: You will receive a notification if an unknown tracker has been detected travelling with you.
• Silence notifications while driving: Turn on the Do Not Disturb feature automatically while driving.
• Emergency Location Service: Turn on the Emergency Location Service (ELS) feature.
• Wireless emergency alerts: Change the settings for wireless emergency alerts.
• Earthquake alerts: Turn on the earthquake alert feature.
Some features may not be available depending on the region or the model.
How do I manage accounts and backup options?
Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to accounts, such as your Samsung account or Google Account, or transfer data to or from other devices through Smart Switch.
On the Settings screen, tap Accounts and backup.
• Manage accounts: Add your Samsung and Google accounts, or other accounts, to sync with.
• Samsung Cloud: Back up your data and settings, and restore the previous device’s data and settings even when you do not have it. Refer to Samsung Cloud for more information.
• Google Drive: Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information. You must sign in to your Google Account to back up data.
• Smart Switch: Open Smart Switch and transfer data from your previous device. Refer to Transferring data from your previous device (Smart Switch) for more information.
Regularly back up your data to a safe location, such as Samsung Cloud or a computer, so that you can restore it if the data is damaged or lost because of an unintended factory data reset.
How do I back up data to Samsung Cloud?
You can back up your device’s data to Samsung Cloud.
1 On the Settings screen, tap Accounts and backup and tap Back up data under Samsung Cloud.
2 Tap the switches next to the items you want to back up and tap Back up now.
3 Tap Done.
• Some data will not be backed up. To check which data will be backed up, on the Settings screen, tap Accounts and backup and tap Back up data under Samsung Cloud.
• To check the backup data for other devices in your Samsung Cloud, on the Settings screen, tap Accounts and backup → Restore data, and then select a device you want.
How do I restore data from Samsung Cloud?
You can restore your backup data from Samsung Cloud to your device.
1 On the Settings screen, tap Accounts and backup.
2 Tap Restore data and select a device you want.
3 Tick items you want to restore and tap Restore.
How do I access Google settings?
How do I manage Advanced features?
Turn on advanced features and change the settings that control them.
On the Settings screen, tap Advanced features.
• Labs: Use new features of the device.
• Side button: Select an app or feature to launch using the Side button. Refer to Setting the Side button for more information.
• Multi window: Set how to launch Multi window. You can also configure settings for Multi window. Refer to Multi window for more information.
• Motions and gestures: Turn on the motion feature and configure settings. Refer to Motions and gestures for more information.
• One-handed mode: Turn on one-handed operation mode for your convenience when using the device with one hand.
• Screenshots: Change the settings for screenshots.
• Show contacts when sharing content: Set the device to display the people you contacted on the sharing options panel so that you can share content directly.
• Gaming Hub: Turn on the Gaming Hub. Refer to Gaming Hub for more information.
• Dual Messenger: Install the second app and use two separate accounts for the same messenger app. Refer to Dual Messenger for more information.
Some features may not be available depending on the carrier or model.
How do I configure Motions and gestures?
Turn on the motion feature and configure settings.
On the Settings screen, tap Advanced features → Motions and gestures.
• Lift to wake: Set the device to turn on the screen when you pick it up.
• Double tap to turn on screen: Set the device to turn on the screen by double tapping anywhere on the screen while the screen is turned off.
• Double tap to turn off screen: Set the device to turn off the screen by double tapping an empty area on the Home screen or the locked screen.
• Alert when phone picked up: Set the device to alert you if you have missed calls or new messages when you pick up the device. This feature may not work if the screen is turned on or the device is not on a flat surface.
• Turn over to mute: Set the device to mute certain sounds by using motions or gestures.
Excessive shaking or an impact to the device may cause an unintended input for some features using sensors.
How do I use Dual Messenger?
Install the second app and use two separate accounts for the same messenger app.
1 On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear.
2 Tap the switch of an app to install the second app. The second app will be installed. The second app’s icon will be displayed with an orange circle icon.
• The Dual Messenger feature may not be available depending on the app.
• Some features of the app may be limited for the second app.
How do I uninstall a second app created by Dual Messenger?
1 On the Settings screen, tap Advanced features → Dual Messenger.
2 Tap the switch of the app you want to uninstall and tap Uninstall. All data related to the second app will be deleted.
If you uninstall the first app, the second app will also be deleted.
How do I manage Digital Wellbeing and parental controls?
Check the history of your device usage and use features to prevent your device from interfering with your life. You can also set up parental controls for your children and manage their digital use.
On the Settings screen, tap Digital Wellbeing and parental controls.
• Screen time goal: Set goals for how much you use your device a day.
• App timers: Limit the daily usage time for each app by setting a timer. When you reach the limit, the app will be turned off and you cannot use it.
• Driving monitor: Turn on the driving monitor to monitor the amount of the time you use your device while driving.
• Walking monitor: Turn on the walking monitor to monitor the amount of time you use your device while walking.
• Volume monitor: Turn on the volume monitor to protect your hearing.
• Parental controls: Manage your children’s digital use.
How do I use the Device care feature?
How do I optimise my device using Device care?
On the Settings screen, tap Device care → Optimise now.
The quick optimisation feature improves device performance through the following actions.
• Closing apps running in the background.
• Managing abnormal battery usage.
• Scanning for crashed apps and malware.
How do I check the Battery status in Device care?
How do I manage Storage in Device care?
Check the status of the used and available storage.
On the Settings screen, tap Device care → Storage. To delete files or uninstall apps that you do not use anymore, select a category. Then, touch and hold, or select, an item and tap Delete or Uninstall.
• The actual available capacity of the internal storage is less than the specified capacity because the operating system and default apps occupy part of the storage. The available capacity may change when you update the device.
• You can check the available capacity of the internal storage in the Specification section for your device on the Samsung website.
How do I manage Memory in Device care?
How do I use App protection in Device care?
How do I use Ultra data saving?
Monitor and reduce your mobile data usage by preventing background apps from using the mobile data connection. You can also use the data compression feature to compress internet data, such as images, videos, and webpages, accessed through the mobile network.
On the Settings screen, tap Device care → Ultra data saving, and then tap the switch to turn it on.
• This feature may not be available depending on the carrier or model.
• Some webpages or content may not be available when this feature is turned on, depending on the service provider or the mobile network conditions.
How do I manage device Performance settings?
On the Settings screen, tap Device care.
• Auto optimisation: Perform auto optimisation by closing background apps or cleaning up memory, to keep the device running in its best condition.
Tap Auto restart to set the device to restart automatically when performance issues are detected or at a time you set.
What options are available under Additional care in Device care?
On the Settings screen, tap Device care.
• Software update: Update your device’s software through the firmware over-the-air (FOTA) service. You can also schedule software updates.
• Diagnostics: Test your device using Samsung Members.
• Maintenance mode: Turn on maintenance mode to protect your privacy while someone else is using your device, such as when you send it for repairs.
How do I manage Apps settings?
How do I manage General management settings?
Customise your device’s system settings or reset the device.
On the Settings screen, tap General management.
• Language: Select device languages. Refer to Adding device languages for more information.
• App languages: Select the language you want to use for each app.
• Text-to-speech output: Change the settings for text-to-speech features used when TalkBack is turned on, such as languages, speed, and more.
• Voice input: Download language packs to use the voice input feature offline.
• Date and time: Access and alter the settings to control how the device displays the time and date. If the battery remains fully discharged, the time and date is reset.
• Samsung Keyboard settings: Change the settings for the Samsung Keyboard.
• Keyboard list and default: Select a keyboard to use by default and change the keyboard settings.
• Physical keyboard: Change the settings for an external keyboard.
• Mouse and trackpad: Change the settings for an external mouse or trackpad.
• Passwords, passkeys, and autofill: Change your preferred service or manage all services for passwords, passkeys, and autofill.
• Reset: Reset your device’s settings or perform a factory data reset.
• Customisation Service: Set to get personalised service based on your interests and how you use your device.
• Contact us: Ask questions or check the frequently asked questions.
How do I add device languages?
You can add languages to use on your device.
1 On the Settings screen, tap General management → Language → Add language. To check out all the languages that can be added, tap the three vertical dots → All languages.
2 Select a language to add.
3 To set the selected language as the default language, tap Set as default. To keep the current language setting, tap Keep current. The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list.
To change the default language from your languages list, select the language you want and tap Apply. If an app does not support the default language, the next supported language in the list will be used.
How do I configure Accessibility settings?
Configure various settings to improve accessibility to the device.
On the Settings screen, tap Accessibility.
• Recommended for you: Check the accessibility features you are currently using and check other recommended features.
• Vision enhancements: Customise the settings to improve accessibility for visually impaired users.
• TalkBack: Turn on TalkBack, which provides voice feedback. To check help information to learn how to use this feature, tap Settings → Tutorial and help.
• Hearing enhancements: Customise the settings to improve accessibility for users with hearing impairment.
• Interaction and dexterity: Customise the settings to improve accessibility for users who have reduced dexterity.
• Advanced settings: Configure settings for Direct access and notification features.
• Installed apps: Check out accessibility services installed on the device.
• About Accessibility: Check the Accessibility information.
• Contact us: Ask questions or check frequently asked questions.
How do I manage Software updates?
Update your device’s software through the firmware over-the-air (FOTA) service. You can also schedule software updates.
On the Settings screen, tap Software update.
• Download and install: Check for and install updates manually.
• Auto download over Wi-Fi: Set the device to download updates automatically when connected to a Wi-Fi network.
• Last update: Check out information about the last software update.
If emergency software updates are released for your device’s security and to block new types of security threats, they will be installed automatically without your agreement.
Where can I find Security updates information?
How do I use Remote support?
How do I access information About the phone?
Access your device’s information.
On the Settings screen, tap About phone.
To change your device’s name, tap Edit.
• Status information: Check out various device information, such as the SIM card status, Wi-Fi MAC address, and serial number.
• Legal information: Access legal information related to the device, such as safety information and the open source licence.
• Software information: Access the device’s software information, such as its operating system version and firmware version.
• Battery information: Check out the device’s battery status and information.
What are some precautions for using the device?
• Descriptions are based on the device’s default settings.
• Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
• The device may require a connection to a Wi-Fi or mobile network when using some apps or features.
• Content (high quality content) that requires high CPU and memory usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.
• Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
• Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.
• Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.
• You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.
• Default apps that come with the device are subject to updates and may no longer be supported without prior notice.
• Modifying the device’s operating system or installing software from unofficial sources may result in device malfunctions and data damage or loss. These actions are violations of your Samsung licence agreement and will void your warranty.
What are some precautions for the touch screen?
• You can see the touch screen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Because of the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.
– It is recommended not to use fixed graphics on part or all of the touch screen for extended periods and turn off the touch screen when not using the device.
– You can set the touch screen to turn off automatically when you are not using it. Open Settings, tap Display → Screen timeout, and then select the length of time you want the device to wait before turning off the touch screen.
– To set the touch screen to automatically adjust its brightness based on the surrounding environment, open Settings, tap Display, and then tap the Adaptive brightness switch to turn it on.
How do I check the FCC ID or regulatory information?
• Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can check out the FCC ID of the device. To access the FCC ID, open Settings and tap About phone → Status information. If your device does not have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal use.
• Depending on the region, you can check out the regulatory information on the device. To access the information, open Settings and tap About phone → Regulatory information.
What should I know about the magnets in the device?
What do the instructional icons mean?
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
What should I know about package contents and accessories?
Refer to the quick start guide for package contents.
• The items supplied with the device and any available accessories may vary depending on the region or carrier.
• The supplied items are designed only for this device and may not be compatible with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
• Use Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.
• The included USB cable supports up to 3A charging. Charger not included.
What should I do if the device heats up while charging the battery?
While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
• When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
What situations might cause the device to heat up during use?
When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up because of increased battery consumption. Close any running apps and do not use the device for a while.
Refer to the following examples of situations in which the device may overheat.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
– When playing high-quality games for extended periods
– When recording videos for extended periods
– When streaming videos while using the maximum brightness setting
– When connecting to a TV
• While multitasking (or, when running many apps in the background)
– When using Multi window
– When updating or installing apps while recording videos
– When downloading large files during a video call
– When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the Mobile Hotspot and Tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead
• When you are roaming
What should I do if the device heats up during use?
Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Turn off the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre or an authorised service centre.
What precautions should I take regarding device overheating?
If you begin to feel uncomfortable because of the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.
• If the device overheats, the screen brightness, the screen refresh rate, and the performance speed will be limited to lower the device’s temperature. Even if the battery charging indicator icon appears, charging may be slow. When charging stops because of a rise in the device’s temperature, the battery indicator icon will blink.
• If the device reaches a certain temperature, a warning message will appear to prevent device failure, skin irritation and damage, and battery leakage. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.
• If the second message appears because of a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature is within the recommended operating temperature range. If the second warning message appears during an emergency call, the call will not be disconnected by a forced termination.
Recommended operating temperature range: The device’s recommended operating temperature is between 0 °C to 35 °C. Using the device outside of the recommended temperature range may damage the device or reduce the battery’s lifespan.
What precautions should I take regarding the operating environment?
Your device may heat up because of the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.
• Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.
• Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.
Why does my device prompt for a code (Password, PIN, PUK, PIN2) when turning on or during use?
When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
• Password: When the device lock feature is turned on, you must enter the password you set for the device.
• PIN: When using the device for the first time or when the PIN requirement is turned on, you must enter the PIN supplied with the SIM or USIM card. You can turn off this feature by using the Lock SIM card menu.
• PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your carrier.
• PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your carrier.
Why does my device display network or service error messages?
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.
• Please note that models with the appendix “UD,” if purchased in Germany, cannot receive signals in LTE TDD bands in the following countries: Belgium, Denmark, Germany, France, Luxemburg, Netherlands, Austria, Poland, Switzerland, Czech Republic. If you are in an LTE TDD-only service area, you may lose reception. Move to another area and try again.
• You cannot access some options without a subscription. For more information, contact your carrier.
Why doesn’t my device turn on?
Why does the touch screen respond slowly or improperly?
• If you attach a screen protector or optional accessories to the touch screen, the touch screen may not function properly.
• If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.
• The touch screen may malfunction in humid conditions or when exposed to water.
• Restart your device to clear any temporary software problems.
• Ensure that your device software is updated to the latest version.
• If the touch screen is scratched or damaged, visit a Samsung Service Centre or an authorised service centre.
What should I do if my device freezes or encounters a fatal problem?
How do I restart the device if it freezes or hangs?
How do I force restart the device?
How do I reset the device?
Why are calls not connecting?
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number you are dialling.
• Ensure that you have not set call barring for the incoming phone number.
Why can’t others hear me speaking on a call?
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If you are using headphones, ensure that they are properly connected.
Why do I hear sound echoes during a call?
Why is the cellular network or internet often disconnected, or audio quality poor?
• Ensure that you are not blocking the device’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems because of issues with the carrier’s base station. Move to another area and try again.
• When using the device while moving, wireless network services may be disabled because of issues with the carrier’s network.
Why doesn’t the battery charge properly (Using Samsung-approved chargers)?
• Ensure that the charger is connected properly.
• Visit a Samsung Service Centre or an authorised service centre and have the battery replaced.
Why does the battery deplete faster than when first purchased?
• When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
• Battery consumption will increase when you use certain features or apps, such as GPS, games, or the internet.
• The battery is consumable and the useful charge will get shorter over time.
Why do error messages appear when opening the camera?
Your device must have sufficient available storage and battery power to operate the camera app. If you receive error messages when opening the camera, try the following:
• Charge the battery.
• Free some storage by transferring files to a computer or deleting files from your device.
• Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre or an authorised service centre.
Why is picture quality poorer than the preview?
• The quality of your pictures may vary, depending on the surroundings and the photography techniques you use.
• If you take pictures in dark areas, at night, or indoors, image noise may occur or images may be out of focus.
Why do error messages appear when opening multimedia files?
If you receive error messages or multimedia files do not play when you open them on your device, try the following:
• Free some storage by transferring files to a computer or deleting files from your device.
• Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.
• Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To check the file formats that your device supports, visit the Samsung website.
• Your device supports pictures and videos captured with the device. Pictures and videos captured by other devices may not work properly.
• Your device supports multimedia files that are authorised by your carrier or providers of additional services. Some content circulated on the internet, such as ringtones, videos, or wallpapers, may not work properly.
What should I do if Bluetooth is not working well?
If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:
• Ensure that the device you wish to connect with is ready to be scanned or connected to.
• Ensure that your phone and the other Bluetooth device are within the maximum Bluetooth range (10 m).
• On your phone, open Settings, tap Connections, and then tap the Bluetooth switch to turn it on again.
• On your phone, open Settings, tap General management → Reset → Reset Wi-Fi and Bluetooth settings → Reset settings to reset network settings. You may lose registered information when performing the reset.
If these tips do not solve the problem, contact a Samsung Service Centre or an authorised service centre.
Why is a connection not established when I connect the device to a computer?
• Ensure that the USB cable you are using is compatible with your device.
• Ensure that you have the proper driver installed and updated on your computer.
Why can’t my device find my current location?
What should I do if data stored in the device has been lost?
Why does a small gap appear around the outside of the device case?
• This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.
What should I do if there is not enough space in the device’s storage?
Why does the Home button not appear?
How do I remove the battery?
• To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit http://www.samsung.com/global/ecodesign_energy.
• For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and result in the device being unsafe.
• Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsung’s negligence.
How do I use My Files app?
How do I use the Clock app?
How do I use the Calculator app?
Perform basic arithmetic or scientific calculations. Open the Calculator app.
• Clock icon: Check the calculation history. To clear the history, tap Clear history. To close the calculation history panel, tap the back arrow icon.
• Ruler icon: Use the unit conversion tool. You can convert various values, such as area, length, or temperature, into other units.
• Scientific calculator icon (grid): Display the scientific calculator.
How do I use Gaming Hub?
Gaming Hub gathers your games downloaded from Play Store and Galaxy Store into one place.
Open the Gaming Hub app and select the game you want.
• If Gaming Hub does not appear, open Settings, tap Advanced features, and then tap the Gaming Hub switch to turn it on.
• Games downloaded from Play Store and Galaxy Store will be automatically shown on the Gaming Hub screen. If your games are not there, tap My games → three vertical dots → Add games.
How do I remove a game from Gaming Hub?
How do I use SmartThings?
Control and manage smart appliances and Internet of Things (IoT) products.
To access more information, open the SmartThings app and tap Menu → How to use.
1 Open the SmartThings app.
2 Tap Devices → Add device or +.
3 Select a device and connect to it by following the on-screen instructions.
• Connection methods may vary depending on the type of connected devices or the shared content.
• The devices you can connect may vary depending on the region. Available features may differ depending on the connected device.
• Connected devices’ own problems or defects are not covered by the Samsung warranty. When problems or defects occur on the connected devices, contact the device’s manufacturer.
What Google apps are available and what do they do?
Google provides entertainment, social network, and business apps. You may require a Google Account to access some apps. To check out more app information, access each app’s help menu.
• Chrome: Search for information and browse webpages.
• Gmail: Send or receive emails through the Google Mail service.
• Maps: Find your location on the map, search the world map, and access location information for various places around you.
• YT Music: Enjoy various music and videos provided by YouTube Music. You can also access the music collections stored on your device and play them.
• Google TV: Purchase or rent videos, such as movies and TV programmes, from Play Store.
• Drive: Store your content on the cloud, access it from anywhere, and share it with others.
• YouTube: Watch or create videos and share them with others.
• Photos: Search for, manage, and edit all your pictures and videos from various sources in one place.
• Google: Search for items on the internet or your device.
• Meet: Make video calls or create or join video meetings.
• Messages: Send and receive messages on your device or computer, and share various content, such as images and videos.
Some apps may not be available depending on the carrier or model.
What is Camera etiquette?
• Do not take pictures or record videos of other people without their permission.
• Do not take pictures or record videos where legally prohibited.
• Do not take pictures or record videos in places where you may violate other people’s privacy.
Some features may not be available depending on the model.
How do I take pictures with the Camera app?
1 Open the Camera app. You can also open the app by pressing the Side button twice or dragging the camera icon to the left on the locked screen.
• Some camera features are not available when you open the Camera app from the locked screen or when the screen is turned off while the screen lock method is set.
• The camera automatically shuts off when unused.
• Some methods may not be available depending on the carrier or model.
2 Tap the image on the preview screen where the camera should focus. To adjust the brightness of pictures, drag the adjustment bar that appears above or below the circular frame.
3 Tap the shutter button to take a picture.
To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen.
What should I be aware of when taking pictures?
• The preview screen may vary depending on the shooting mode and which camera is being used.
• The focus may not be clear if the subject is close. Take pictures or videos from a good distance.
• If pictures you take appear blurry, clean the camera lens and try again.
• Make sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions.
• Your device’s camera features a wide-angle lens. Minor distortion may occur in wide-angle pictures or videos and does not indicate device performance problems.
• The maximum capacity for recording a video may vary depending on the resolution.
• The camera may fog up or form condensation if the device is exposed to sudden changes in air temperature, because of the difference in temperature outside and inside the camera cover. Try to avoid such conditions when planning to use the camera. If fogging does occur, allow the camera to dry naturally at room temperature before taking pictures or recording videos, otherwise results may look blurry.
How do I use the zoom features in the Camera app?
Select 1x/2x or drag it to the left or right to zoom in or out. Alternatively, spread two fingers apart on the screen to zoom in, and pinch to zoom out.
• 1x: Take basic pictures or record normal videos.
• 2x: Take pictures or record videos by enlarging the subject.
Zoom features are available only when using the rear camera.
How do I lock the focus (AF) and exposure (AE) in the Camera app?
How do I use the camera button for different actions?
• Touch and hold the camera button to record a video.
• To take burst shots, swipe the camera button to the edge of the screen and hold it.
• If you add another camera button, you can move it anywhere on the screen and take pictures more conveniently. On the preview screen, tap the settings icon → Shooting methods and tap the Floating Shutter button switch to turn it on.
What are the options for the current shooting mode in the Camera app?
On the preview screen, use the following options.
• Flash icon (lightning bolt): Turn the flash on or off.
• Timer icon: Select the length of the delay before the camera automatically takes a picture.
• Aspect ratio (e.g., 3:4): Select an aspect ratio for pictures.
• Resolution (e.g., 12M / 13M): Select a resolution for pictures.
• Frame rate (e.g., 10x / ∞x): Select a frame rate for hyperlapse videos.
• Aspect ratio (e.g., 9:16): Select an aspect ratio for videos.
• Resolution (e.g., FHD 30): Select a resolution for videos.
• Magic wand icon: Apply a filter effect or beauty effects.
• Metering icon (circle with dot/matrix/spot): Select a metering method. This determines how light values are calculated. Centre-weighted metering uses the light in the centre portion of the shot to calculate the exposure of the shot. Matrix metering averages the entire scene. Spot metering uses the light in a concentrated centre area of the shot to calculate the exposure of the shot.
• Food mode focus icon (raindrop): In FOOD mode, focus on a subject inside the frame and blur the image outside the frame.
• Food mode temperature icon (thermometer): In FOOD mode, adjust the colour temperature.
The available options may vary depending on the model or shooting mode.
How do I use Photo mode?
How do I change the resolution for photos?
How do I take selfies?
You can take self-portraits with the front camera.
1 On the preview screen, swipe upwards or downwards, or tap the camera switch icon to switch to the front camera for self-portraits.
2 Face the front camera lens.
To take self-portraits with a wide-angle shot of the landscape or people, tap the wide-angle icon.
3 Tap the shutter button to take a picture.
How do I apply filter and beauty effects?
You can select a filter effect and modify facial features, such as your skin tone or face shape, before taking a picture.
1 On the preview screen, tap the magic wand icon.
2 Select effects and take a picture.
How do I record videos?
The camera adjusts the shooting options automatically depending on the surroundings.
1 On the shooting modes list, tap VIDEO and tap the record button to record a video.
• To switch between the front and rear cameras while recording, swipe upwards or downwards on the preview screen or tap the camera switch icon.
• To capture an image from the video while recording, tap the capture icon.
2 Tap the stop button to stop recording the video.
The optical zoom may not work in low-light environments.
How do I use Portrait mode?
By using Portrait mode, you can take pictures where the background is blurred and the subject stands out clearly.
1 On the shooting modes list, tap PORTRAIT.
2 Tap the effect icon and drag the background blur adjustment bar to adjust the blur level.
3 When Ready appears on the preview screen, tap the shutter button to take a picture.
• Use this feature in a place that has sufficient light.
• The background blur may not be applied properly in the following conditions:
– The device or the subject is moving.
– The subject is thin or transparent.
– The subject has a similar colour to the background.
– The subject or background is plain.
How do I use Deco Pic mode (Galaxy A05)?
How do I use Pro mode?
Capture pictures while manually adjusting various shooting options, such as exposure value and ISO value.
On the shooting modes list, tap MORE → PRO. Select options and customise the settings, and then tap the shutter button to take a picture.
Available options:
• Reset icon: Reset the settings.
• ISO: Select an ISO value. This controls camera light sensitivity. Low values are for stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in pictures.
• SPEED: Adjust the shutter speed. A slow shutter speed allows more light in, so the picture becomes brighter. This is ideal for pictures of scenery or pictures taken at night. A fast shutter speed allows less light in. This is ideal for taking pictures of fast-moving subjects.
• EV: Change the exposure value. This determines how much light the camera’s sensor receives. For low-light situations, use a higher exposure.
• FOCUS: Change the focus mode. Drag the adjustment bar to manually adjust the focus.
• WB: Select an appropriate white balance, so images have a true-to-life colour range. You can set the colour temperature.
How do I separate the focus area and the exposure area in Pro mode?
How do I use Panorama mode?
Using panorama mode, take a series of pictures and then stitch them together to create a wide scene.
1 On the shooting modes list, tap MORE → PANORAMA.
2 Tap the shutter button and move the device slowly in one direction. Keep the image within the frame on the camera’s viewfinder. If the preview image is out of the guide frame or you do not move the device, the device will automatically stop taking pictures.
3 Tap the stop button to stop taking pictures.
Avoid taking pictures of indistinct backgrounds, such as an empty sky or a plain wall.
How do I use Food mode?
Take pictures of food with more vibrant colours.
1 On the shooting modes list, tap MORE → FOOD. A frame will appear on the screen and the area outside the frame will be blurred.
2 To resize the frame, drag a corner of the frame. Tap the area you want or drag the frame to move it.
3 Tap the temperature icon and drag the adjustment bar to adjust the colour temperature.
4 Tap the shutter button to take a picture.
How do I use Night mode?
Take a picture in low-light conditions, without using the flash. When you use a tripod, you can get brighter and steadier results.
1 On the shooting modes list, tap MORE → NIGHT.
2 Tap the shutter button and hold your device steady until shooting is complete.
How do I use Macro mode (Galaxy A05s)?
How do I use Slow motion mode?
Record a video for viewing it in slow motion. You can specify sections of your videos to be played in slow motion.
1 On the shooting modes list, tap MORE → SLOW MOTION and tap the record button to record a video.
2 When you are finished recording, tap the stop button.
3 On the preview screen, tap the preview thumbnail. The fast section of the video will be set as a slow motion section and the video will start playing. Up to two slow motion sections will be created based on the video. To edit the slow motion section, tap the edit icon (pencil) and drag the section editing bar (start/end brackets) to the left or right.
How do I use Hyperlapse mode?
Record scenes, such as passing people or cars, and view them as fast-motion videos.
1 On the shooting modes list, tap MORE → HYPERLAPSE.
2 Tap 10x or ∞x and select a frame rate option.
3 Tap the record button to start recording.
4 Tap the stop button to finish recording.
How do I customise camera settings?
On the preview screen, tap the settings icon (gear). Some options may not be available depending on the shooting mode.
Intelligent features
• Scene optimiser: Set the device to adjust the colour settings and apply the optimised effect automatically depending on the subject or scene.
• Scan documents: Display a button (T icon) to scan documents and text detected with the rear camera.
• Scan QR codes: Set the device to scan QR codes from the preview screen.
Pictures
• Swipe Shutter button to: Select an action to perform when you swipe the camera button to the edge of the screen and hold it.
• Watermark: Add a watermark when taking pictures.
• High efficiency pictures: Take pictures in the High Efficiency Image Format (HEIF).
Selfies
• Save selfies as previewed: Set the device to save pictures as they appear on the preview screen when taken with the front camera without flipping them.
Videos
• High efficiency videos: You can record videos in the High Efficiency Video Codec (HEVC) format. Your HEVC videos will be saved as compressed files to conserve the device’s storage.
– You might not be able to play the HEVC videos on other devices or share them online.
– You cannot record videos in the HEVC format in some shooting modes.
General
• Auto HDR: Take pictures with rich colours and reproduce details even in bright and dark areas.
• Grid lines: Display viewfinder guides to help composition when selecting subjects.
• Location tags: Attach a GPS location tag to the picture.
– GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions.
– Your location may appear on your pictures when you upload them to the internet. To avoid this, turn off the location tag setting.
• Shooting methods: Select additional shooting methods for taking a picture or recording a video.
• Settings to keep: Keep the last settings you used, such as the shooting mode, when you open the camera.
• Storage location: Select a storage location. This feature will appear when you insert an SD card.
Privacy
• Privacy Notice: Access the Privacy Notice.
• Permissions: Access the permissions required to use the Camera app.
• Reset settings: Reset the camera settings.
• Contact us: Ask questions or check out the frequently asked questions.
• About Camera: Check the Camera app version and legal information.
Some features may not be available depending on the model.
How do I use the Gallery app?
How do I view images in the Gallery?
How do I crop enlarged images in the Gallery?
1 Open the Gallery app and select an image.
2 Spread two fingers apart on the area you want to save and tap the save icon (usually looks like a download or floppy disk icon). The cropped area will be saved as a file.
How do I view videos in the Gallery?
Open the Gallery app and select a video to play. To view other files, swipe to the left or right on the screen.
To use more options during playback, tap Play video. Available options may include:
• Configure caption settings (CC icon).
• More options (three vertical dots icon).
• Skip to the previous video. Touch and hold to rewind.
• Skip to the next video. Touch and hold to fast-forward.
• Rewind or fast-forward by dragging the bar.
• Pause and resume playback.
• Capture the current screen (screen capture icon).
• Create a GIF (GIF icon).
• Lock the playback screen (lock icon).
• Rotate the screen (rotate icon).
• Switch to the pop-up video player.
• Change the screen ratio.
Drag up or down on the left side of the playback screen to adjust the brightness, or drag up or down on the right side of the playback screen to adjust the volume.
To rewind or fast-forward, swipe to the left or right on the playback screen.
How do I create albums in the Gallery?
Create albums and sort your images and videos.
1 Open the Gallery app and tap Albums → + → Album to create an album.
2 Select the images or videos you want to copy or move them to an album.
How do I use Stories in the Gallery?
How do I sync images and videos in the Gallery?
How do I delete images or videos in the Gallery?
How do I use the recycle bin feature in the Gallery?
How do I launch AR Zone (Galaxy A05s)?
AR Zone provides you AR related features. Choose a feature and capture fun pictures or videos.
Use the following methods to launch AR Zone:
• Open the AR Zone app.
• Open the Camera app and tap MORE → AR ZONE.
Some features may not be available depending on the carrier or model.
How do I create an AR Emoji?
Create emojis any way you want and have fun using them in various features.
1 Open the AR Zone app and tap AR Emoji Studio.
2 You can pick a pre-made emoji. Swipe to the left or right, select an emoji, and then tap the next arrow icon. If you want to make your own emoji, take a selfie or select an image.
3 Follow the on-screen instructions to create an emoji.
How do I select an AR emoji to use?
How do I delete AR emojis?
How do I create an AR emoji short video and decorate my device with it?
You can create a short video with an emoji and use it as a wallpaper or call background image.
1 Open the AR Zone app and tap AR Emoji Studio.
2 Select Create video, Call screen, or Lock screen.
3 Select a template you want. To change the background image, tap the background icon.
4 Tap Save to save the video. You can check the saved videos in Gallery.
5 To use the video directly, select an option at the bottom of the screen.
How do I create my contact profile with an AR emoji?
Use an emoji as your profile picture for your Samsung account and in the Contacts app.
1 Open the AR Zone app and tap AR Emoji Studio.
2 Tap Profile and select an emoji.
3 Select a pose you want.
4 Tap Done → Save.
How do I create my own AR Emoji stickers?
When you create AR emojis, stickers with emoji expressions and actions will be created automatically. You can also create your own stickers by changing the expression or background. You can use your emoji stickers when sending messages or on a social network.
1 Open the AR Zone app and tap AR Emoji Stickers.
2 Tap + at the top of the stickers list.
3 Edit stickers how you want and tap Save. You can access the stickers you have created at the top of the stickers list.
How do I delete AR emoji stickers?
How do I use my AR emoji stickers in chats?
You can use your emoji stickers during a conversation through messages or on a social network. The following actions are an example of using your emoji stickers in the Messages app.
1 While composing a message in the Messages app, tap the sticker icon on the Samsung Keyboard.
2 Tap the emoji icon.
3 Select one of your emoji stickers. The emoji sticker will be inserted.
How do I use Deco Pic?
How do I use the Voice Recorder app?
Record or play voice recordings.
1 Open the Voice Recorder app.
2 Tap the red circle button to start recording. Speak into the microphone.
• Tap the pause icon (two vertical lines) to pause recording.
• While making a voice recording, tap BOOKMARK to insert a bookmark.
3 Tap the stop icon (square) to finish recording.
4 Enter a file name and tap Save.
How do I use the Radio app?
Open the Radio app. Before you use this app, you must connect headphones, which serve as the radio antenna.
The FM radio scans and saves available stations automatically when running for the first time.
• Enter radio frequency manually: Tap the number display.
• Record audio from the FM radio: Tap the record icon.
• Turn the FM radio on or off: Tap the power icon.
• Fine-tune the frequency: Drag the frequency bar or tap the left/right arrows.
• Check the list of favourite stations: Tap Favourites.
• Scan and save stations: Tap Scan.
• More options: Tap the three vertical dots icon.
• Add the current station to the favourites list: Tap the star icon.
• Search for stations: Tap the magnifying glass icon.
• Check the list of saved stations: Tap Stations.
This app may not be available depending on the carrier or model.
How do I play the Radio through the speaker?
How do I share content?
Share content by using various sharing options. The following actions are an example of sharing images.
1 Open the Gallery app and select an image.
2 Tap the share icon and select a sharing method you want.
You may incur additional charges when sharing files through the mobile network.
How do I use Quick Share to share content with nearby devices?
Share content with nearby devices through Wi-Fi Direct or Bluetooth. You can also share content using a QR code.
1 Open the Gallery app and select an image.
2 On the other device, open the notification panel, swipe downwards, and then tap (Quick Share) to turn it on. If you cannot find (Quick Share) on the quick settings panel, tap + → Edit and drag the button over to add it.
3 Tap the share icon → Quick Share and select a device to transfer the image to. To share the link with a QR code, tap the QR code icon and scan the QR code.
4 Accept the file transfer request on the other device.
How do I use Quick Share to share content with contacts?
You can share content with people in your contacts.
1 Open the Gallery app and select an image.
2 Tap the share icon → Quick Share → View contact > and select a contact.
How do I use Private Sharing with Quick Share?
Encrypt content and share it with others. Shared content cannot be saved, copied, or resent by the recipient.
1 Open the Gallery app and select an image.
2 Tap the share icon → Quick Share → : → Turn on Private sharing.
3 Select a device to transfer the image to, or tap View contact > and select a contact.
How do I set who can find my phone for Quick Share?
Set who is allowed to find and send content to your phone.
1 Open the notification panel, swipe downwards, and then tap (Quick Share).
2 Select an option.
• No one: Do not allow others to find your phone.
• Contacts only: Only allow Samsung users in your contacts to share with your phone.
• Anyone nearby: Allow any nearby devices to share with your phone.
How do I capture a screenshot?
Capture a screenshot while using the device. Press the Side button and the Volume Down button simultaneously. You can check the captured screenshots in Gallery.
It is not possible to capture a screenshot while using some apps and features.
After capturing a screenshot, use the following options on the toolbar at the bottom of the screen:
• Scroll capture icon (downward arrows in a box): Capture the current content and the hidden content on an elongated page, such as a webpage. When you tap the icon, the screen will automatically scroll down and more content will be captured.
• Edit icon (pencil): Write or draw on the screenshot or crop a portion from the screenshot. You can check the cropped area in Gallery.
• Share icon: Share the screenshot with others.
If the options are not visible on the captured screen, open Settings, tap Advanced features → Screenshots, and then tap the Show toolbar after capturing switch to turn it on.
How do I transfer data from my previous device using Smart Switch with a USB cable?
You can use Smart Switch to transfer data from your previous device to your new phone.
Open Settings and tap Accounts and backup → Bring data from old device.
• This feature may not be supported on some devices or computers.
• Limitations apply. Visit http://www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer.
Transferring data using a USB cable:
1 Connect your new phone and the previous device using your new phone’s USB cable. A USB connector may be needed depending on the previous device.
2 When the app selection pop-up window appears, tap Smart Switch → Receive data.
3 In the previous device, tap Connect. If you do not have the app, download it from Galaxy Store or Play Store. Your new phone will recognise the previous device and a list of data you can transfer will appear.
4 On your new phone, select an option you want, tap Next, and then follow the on-screen instructions to transfer data.
Do not disconnect the USB cable from the device when you are transferring files. Doing so may cause data loss or device damage.
Transferring data increases the battery power consumption of your device. Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.
How do I transfer data wirelessly using Smart Switch?
Transfer data from your previous device to your new phone wirelessly through Wi-Fi Direct.
1 On the previous device, open Smart Switch. If you do not have the app, download it from Galaxy Store or Play Store.
2 On your new phone, open Settings and tap Accounts and backup → Bring data from old device.
3 Place the devices near each other.
4 On the previous device, tap Send data → Wireless.
5 On your new phone, tap Receive data, select your previous device’s operating system, and then tap Wireless.
6 On the previous device, tap Connect.
7 On your new phone, select an option you want, tap Next, and then follow the on-screen instructions to transfer data.
How do I back up and restore data using external storage with Smart Switch?
Transfer data using external storage, such as a microSD card.
1 Back up data from your previous device to external storage.
2 Insert or connect the external storage device to your phone.
3 On your phone, open Settings and tap Accounts and backup → External storage transfer.
4 Select the backup data under Restore from.
5 Select an option you want, tap Next, and then follow the on-screen instructions to transfer data.
How do I transfer backup data from a computer using Smart Switch?
Back up data from your previous device to a computer and import the data to your new phone.
1 On the computer, visit http://www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, open Smart Switch.
If your previous device is not a Samsung device, back up data to a computer using an app provided by the device’s manufacturer. Then, skip to the fifth step.
3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.
5 Connect your new phone to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your new phone.
How do I access and search Settings?
How do I manage my Samsung account?
How do I manage Connections settings?
Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
On the Settings screen, tap Connections.
• Wi-Fi: Turn on the Wi-Fi feature to connect to a Wi-Fi network and access the internet or other network devices.
• Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices.
• NFC and contactless payments: Read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. (NFC-enabled models only)
• Flight mode: Set the device to turn off all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
• SIM manager (dual SIM models): Activate your SIM or USIM cards and customise the SIM card settings.
• Mobile networks: Configure your mobile network settings.
• Data usage: Keep track of your data usage amount and customise the settings for the limitation.
• Mobile Hotspot and Tethering: Use the phone as a mobile hotspot to share the phone’s mobile data connection with other devices.
• More connection settings: Customise settings to control other features.
Some features may not be available depending on the model.
How do I connect to a Wi-Fi network?
1 On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.
2 Select a network from the Wi-Fi networks list. Networks with a lock icon require a password.
• Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device from connecting to the network automatically, tap the gear icon next to the network and tap the Auto reconnect switch to turn it off.
• If you cannot connect to a Wi-Fi network properly, restart your device’s Wi-Fi feature or the wireless router.
How do I check Wi-Fi network quality information?
How do I share Wi-Fi network passwords?
If you make a request to a person who is connected to a secured Wi-Fi network to share its password, you can connect to the network without entering the password. This feature is available between the devices which have contacts each other and the screen of the other device must be turned on.
1 On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.
2 Select a network from the Wi-Fi networks list.
3 Tap Request password.
4 Accept the share request on the other device. The Wi-Fi password is entered on your device and it is connected to the network.
How do I use Wi-Fi Direct?
Wi-Fi Direct connects devices directly through a Wi-Fi network without requiring an access point.
1 On the Settings screen, tap Connections → Wi-Fi and tap the switch to turn it on.
2 Tap : → Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature.
3 Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connection request.
To end the device connection, select the device to disconnect from the list.
What are the precautions for using Bluetooth?
• Samsung is not responsible for the loss, interception, or misuse of data sent or received through Bluetooth.
• Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced.
• Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature.
How do I pair with other Bluetooth devices?
1 On the Settings screen, tap Connections → Bluetooth and tap the switch to turn it on. The detected devices will be listed.
2 Select a device to pair with. If the device you want to pair with is not on the list, set the device to enter Bluetooth pairing mode. Refer to the other device’s user manuals.
Your phone is visible to other devices while the Bluetooth settings screen is open.
3 Accept the Bluetooth connection request on your phone to confirm. The devices will be connected when the other device accepts the Bluetooth connection request.
To unpair the devices, tap the gear icon next to the device name to unpair and tap Unpair.
How do I send and receive data using Bluetooth?
Many apps support data transfer through Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device.
1 Open the Gallery app and select an image.
2 Tap Share icon → Bluetooth and select a device to transfer the image to. If the device you want to pair with is not in the list, request that the device turns on its visibility option.
3 Accept the Bluetooth connection request on the other device.
How do I use NFC and contactless payments (NFC-enabled models)?
How do I read information from NFC tags?
Use the NFC feature to read product information from NFC tags.
1 On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.
2 Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears.
Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will not read NFC tags or receive data.
How do I make payments with the NFC feature?
Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider.
1 On the Settings screen, tap Connections and tap the NFC and contactless payments switch to turn it on.
2 Touch the NFC antenna area on the back of your device to the NFC card reader.
To set the default payment app, open the Settings screen and tap Connections → NFC and contactless payments → Contactless payments → Payment, and then select an app.
• The payment services list may not include all available payment apps.
• If you update the payment app or install a new one, the payment services that you used before may not work properly. If that is the case, on the Settings screen, tap Connections → NFC and contactless payments → Contactless payments → Payment or Others, and then select another app instead of the updated or newly installed app. Or, deselect the selected app.
How do I use Data saver?
Reduce your data usage by preventing some apps running in the background from sending or receiving data.
On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to turn it on.
When the data saver feature is turned on, the data saver icon will appear on the status bar.
To select apps to use data without restriction, tap Apps that can always use data and select apps.
How do I set allowed networks for apps?
Set apps to use only a Wi-Fi or mobile data, or both.
For example, you can set the device to use only mobile data for apps that you want to keep secure or streaming apps that can be disconnected. Even if you do not turn off the Wi-Fi feature, the apps will open using the mobile data.
On the Settings screen, tap Connections → Data usage → Allowed networks for apps. Tap an app you want from the apps list and select a network option.
You may incur additional charges when using this feature.
How do I use Mobile Hotspot?
Use your phone as a mobile hotspot to share your phone’s mobile data connection with other devices.
1 On the Settings screen, tap Connections → Mobile Hotspot and Tethering → Mobile Hotspot.
2 Tap the switch to turn it on. You can change the network name, password, and more. The hotspot icon appears on the status bar.
3 On the other device’s screen, search for and select your phone from the Wi-Fi networks list. Alternatively, tap QR code on the Mobile Hotspot screen and scan the QR code with the other device.
• If the mobile hotspot is not found, on your phone, set Band to 2.4 GHz, tap Advanced, and then tap the Hidden network switch to turn it off.
• If you turn on the Auto Hotspot feature, you can share your phone’s mobile data connection with other devices signed in to your Samsung account.
How do I configure More connection settings?
Customise settings to control other connection features.
On the Settings screen, tap Connections → More connection settings.
• Nearby device scanning: Set the phone to scan for nearby devices to connect to.
• Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files.
• VPN: Set up virtual private networks (VPNs) on your device to connect to a school or company’s private network.
• Private DNS: Set the device to use the security enhanced private DNS.
• Ethernet: When you connect an Ethernet adapter, you can use a wired network and configure network settings.
• Keep system configuration up to date: Allow automatic configuration changes to ensure that network connection features work as expected.
How do I manage Printing settings?
Configure settings for printer plug-ins installed on the device. You can connect the device to a printer through Wi-Fi or Wi-Fi Direct, and print images or documents.
Some printers may not be compatible with the device.
Adding printer plug-ins:
1 On the Settings screen, tap Connections → More connection settings → Printing → Download plugin.
2 Select a printer plug-in and install it.
3 Select the installed printer plug-in. The device will automatically search for printers that are connected to the same Wi-Fi network as your device.
4 Select a printer to add.
To add printers manually, tap : → Add printer.
Printing content:
While accessing content, such as images or documents, access the options list, tap Print → All printers…, and then select a printer.
Printing methods may vary depending on the content type.
How do I manage Connected devices settings?
Change settings for device connections.
On the Settings screen, tap Connected devices.
• Quick Share: Change the Quick Share settings.
• Call & text on other devices: Connect your tablet and phone to use calling and messaging features on the tablet with your phone number. You must register and sign in to the same Samsung account on the tablet and phone. Some calling and messaging features may not be available.
• Galaxy Wearable: When you connect your phone to the wearable device, you can customise the wearable device’s settings and apps.
• SmartThings: Control and manage smart appliances and Internet of Things (IoT) products.
• Android Auto: Connect your device to a vehicle and control some of your device’s features on the vehicle’s display.
How do I use Modes and Routines?
How do I add and run modes?
Adding modes:
1 On the Settings screen, tap Modes and Routines → Modes.
2 Select a mode you want or tap Add mode to add your own modes.
Running modes:
Modes will run automatically when their conditions are detected. You can also run them manually by tapping the button whenever you want.
To run modes manually, select the mode you want and tap Turn on.
To turn off a running mode, tap the mode and tap Turn off.
How do I add and run routines?
Adding routines:
1 On the Settings screen, tap Modes and Routines → Routines.
2 Tap the discover icon (compass) and select a routine you want or tap + to add your own routines. If you want to set the routine’s running condition to manual, tap Start manually. This option will appear only when there are no running conditions set. When a pop-up window appears, tap Add. You can add the routine to the Home screen as a widget and access it directly.
Running routines:
Auto routines will run automatically when their conditions are detected. For routines which you set the running condition as Start manually, you can run them manually by tapping the button whenever you want.
To run routines manually, tap the Play icon (►) next to the routine you want to run. Alternatively, tap the routine’s widget on the Home screen.
To stop running routines, tap the routine under Running and tap Stop.
How do I manage Sounds and vibration settings?
Change settings for various sounds on the device.
On the Settings screen, tap Sounds and vibration.
• Sound / Vibrate / Mute: Set the device to use sound mode, vibration mode, or silent mode.
• Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls.
• Temporary mute: Set the device to use silent mode for a certain period.
• Ringtone: Change the call ringtone.
• Notification sound: Change the notification sound.
• System sound: Change the sound to use for certain actions, such as charging the device.
• Volume: Adjust the device’s volume level.
• Call vibration: Change the call vibration settings.
• Notification vibration: Change the notification vibration settings.
• System vibration: Set the device to vibrate for actions, such as controlling the touch screen.
• Vibration intensity: Adjust the force of the vibration notification.
• Sound quality and effects: Set the device’s sound quality and effects.
• Separate app sound: Set the device to play media sound from a specific app separately on the other audio device.
Some features may not be available depending on the model.
How do I configure Sound quality and effects?
Set the device’s sound quality and effects.
On the Settings screen, tap Sounds and vibration → Sound quality and effects.
• Dolby Atmos: Select a surround sound mode optimised for various types of audio, such as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds that flow all around you.
• Dolby Atmos for gaming: Experience the Dolby Atmos sound optimised for games while playing games.
Depending on the model, you must connect headphones to use some features.
How do I use Separate app sound?
Set the device to play media sound from a specific app on the connected Bluetooth speaker or headset.
For example, you can listen to the Navigation app through your device’s speaker while listening to playback from the Music app through the vehicle’s Bluetooth speaker.
1 On the Settings screen, tap Sounds and vibration → Separate app sound and tap the switch to turn it on.
2 Select an app to play media sounds separately and tap the Back button.
3 Select a device for playing the selected app’s media sound.
How do I manage Notifications settings?
Change the notification settings.
On the Settings screen, tap Notifications.
• App notifications: Select the apps you want to receive notifications from.
• Sort notifications: Select a method for sorting notifications.
• Lock screen notifications: Set how to show notifications on the locked screen.
• Notification pop-up style: Select a notification pop-up style and change the settings.
• Do not disturb: Set the device to mute all sounds except for allowed exceptions.
• Advanced settings: Configure advanced settings for notifications.
How do I manage Display settings?
Change the display and the Home screen settings.
On the Settings screen, tap Display.
• Light / Dark: Turn Dark mode on or off.
• Dark mode settings: Reduce eye strain by applying the dark theme when using the device at night or in a dark place. You can set a schedule for applying Dark mode. The dark theme may not be applied in some apps.
• Brightness: Adjust the brightness of the display.
• Adaptive brightness: Set the device to keep track of your brightness adjustments and apply them automatically in similar lighting conditions.
• Motion smoothness: Change the refresh rate of the screen. When a high refresh rate is set, the screen will scroll more smoothly.
• Eye comfort shield: Reduce eye strain by limiting the amount of blue light emitted by the screen. You can set a schedule for applying this feature.
• Font size and style: Change the font size and style.
• Screen zoom: Make the items on the screen larger or smaller.
• Full screen apps: Select apps to use with the full screen aspect ratio.
• Camera cutout: Set the device to hide the front camera from the screen.
• Screen timeout: Set the length of time the device waits before turning off the display’s backlight.
• Navigation bar: Change the navigation bar settings.
• Accidental touch protection: Set the device to prevent the screen from detecting touch input when it is in a dark place, such as a pocket or bag.
• Touch sensitivity: Increase the touch sensitivity of the screen for use with screen protectors.
• Screen saver: Set the device to launch a screensaver when the device is charging.
Some features may not be available depending on the model.
How do I adjust Motion smoothness (Galaxy A05s)?
The refresh rate is the number of times the screen is refreshed every second. Use a high refresh rate to prevent the screen from flickering when switching between screens. The screen will scroll more smoothly. When you select a standard refresh rate, you can use the battery longer.
1 On the Settings screen, tap Display → Motion smoothness.
2 Select a refresh rate.
• Adaptive: Get smoother animations and scrolling by automatically adjusting your screen refresh rate into a higher one.
• Standard: Use a standard refresh rate in normal situations to conserve battery power.
How do I manage Battery settings?
Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by turning on power saving features.
On the Settings screen, tap Battery.
• Power saving: Turn on power saving mode to extend the battery’s usage time.
• Background usage limits: Limit battery usage for apps that you do not use often.
• Protect battery: Limit the maximum charge to 85% to extend the lifespan of your battery.
• Charging settings: Configure the charging settings.
• Show battery percentage: Display the remaining battery percentage on the status bar.
• Battery information: Check out battery information, such as the battery capacity.
– The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions.
– You might not receive notifications from some apps that use power saving mode.
How do I change Wallpaper and style?
How do I apply Themes?
How do I configure Home screen settings?
How do I manage Lock screen settings?
Change the settings for the locked screen.
On the Settings screen, tap Lock screen.
• Screen lock type: Change the screen lock method.
• Extend Unlock: Set the device to unlock itself when trusted locations or devices are detected.
• Secure lock settings: Change screen lock settings for the selected lock method.
• Lock screen: Change the settings of the items displayed on the locked screen and the wallpaper for the locked screen.
• Widgets: Change the settings of the items displayed when you tap the clock on the locked screen.
• Touch and hold to edit: Set the device to display the editing options when you touch and hold the locked screen.
• Roaming clock: Change the clock to show both the local and home time zones on the locked screen when roaming.
• About Lock screen: Check out the Lock screen version and legal information.
• Some features may not be available depending on the carrier or model.
• The available options may vary depending on the screen lock method selected.
How do I use Extend Unlock?
You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected.
For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself.
On the Settings screen, tap Lock screen → Extend Unlock and follow the on-screen instructions to complete the setup.
• This feature will be available to use after you set a screen lock method.
• If you do not use your device for four hours or when you turn on the device, you must unlock the screen using the pattern, PIN, or password you set.
How do I manage Security and privacy settings?
Check the device’s security and privacy status and change the settings.
On the Settings screen, tap Security and privacy.
• Lock screen: Change the settings for the locked screen.
• Account security: Change the settings for your accounts.
• Lost device protection: Turn the Find My Mobile feature on or off. Access smartthingsfind.samsung.com to track and control your lost or stolen phone. You can also check the location of the wearable devices connected to this phone.
• App security: Scan apps and keep your device safe from malicious software.
• Updates: Check the version of your device’s software and check for updates.
• Biometrics: Change the settings for biometric data. Refer to Face recognition and Fingerprint recognition (Galaxy A05s) for more information.
• More security settings: Configure additional security settings.
• Permissions used in last 24 hours: Check the app or feature’s permission usage history.
• Permission manager: Allow or disallow apps to access features or data on your device.
• Additional privacy controls: Control access to features such as the microphone and clipboard.
• More privacy settings: Configure additional privacy settings.
Some features may not be available depending on the carrier or model.
What should I know before using Face recognition?
You can set the device to unlock the screen by recognising your face.
• If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face. Be careful not to forget your pattern, PIN, or password.
• If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted.
Precautions for using face recognition:
Before using the face recognition to unlock your device, keep the following precautions in mind.
• Your device could be unlocked by someone or something that looks like your image.
• Face recognition is less secure than Pattern, PIN, or Password.
How can I improve face recognition performance?
Consider the following when using face recognition:
• Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup
• Ensure that you are in a well-lit area and that the camera lens is clean when registering
• Ensure your image is not blurry for better match results
How do I register my face for Face recognition?
For better face registration, register your face indoors and out of direct sunlight.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Read the on-screen instructions and tap Continue.
3 Set a screen lock method.
4 Position your face inside the frame on the screen. The camera will scan your face.
If unlocking the screen with your face is not working properly, tap Remove face data to remove your registered face and register your face again.
How do I unlock the screen with my face?
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Unlock the screen using the preset screen lock method.
3 Tap the Face unlock switch to turn it on.
4 On the locked screen, look at the screen. When your face is recognised, you can unlock the screen without using any additional screen lock method. If your face is not recognised, use the preset screen lock method.
How do I delete registered face data?
You can delete face data that you have registered.
1 On the Settings screen, tap Security and privacy → Biometrics → Face recognition.
2 Unlock the screen using the preset screen lock method.
3 Tap Remove face data → Remove. Once the registered face is deleted, all the related features will also be turned off.
What should I know about Fingerprint recognition (Galaxy A05s)?
In order for fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device.
• This feature may not be available depending on the carrier or model.
• Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical.
• If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the fingerprint. Be careful not to forget your pattern, PIN, or password.
• If your fingerprint is not recognised, unlock the device using the pattern, PIN, or password you set when registering the fingerprint, and then re-register your fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
• If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted.
How can I get better fingerprint recognition?
When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:
• The device may not recognise fingerprints that are affected by wrinkles or scars.
• The device may not recognise fingerprints from small or thin fingers.
• To improve recognition performance, register the fingerprints of the fingers used most often to perform tasks on the device.
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