SAMSUNG HW-Q700D (01) PDF MANUAL

1. (Multi Function) Button:

– In standby mode, press to turn on the Soundbar.

– Press to change the input source.

2. -/+ (Volume) Button: Adjusts the volume.

3. (Mic On/Off) Button:

– Press to turn the microphone on or off.

– When the microphone is off, the LED indicator will glow red.

4. Display: Shows the product’s status and current mode (TV ARC or eARC → HDMI → Wi-Fi → BT → D.IN).

Note:

– When you plug in the power cord, the power button will begin working in 4 to 6 seconds.

– When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.

– If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

1. (Power) Button: Turns the power on and off.

2. -/+ (Volume) Button: Adjusts the volume.

3. (Source) Button: Press to change the input source.

4. Display: Shows the product’s status and current mode (TV ARC or eARC → HDMI → Wi-Fi → BT → D.IN).

Note:

– When you plug in the power cord, the power button will begin working in 4 to 6 seconds.

– When you turn on this unit, there will be a 4 to 5 second delay before it produces sound.

– If you hear sounds from both the TV and Soundbar, go to the Settings menu for the TV audio and change the TV speaker to External Speaker.

1. POWER: Connect the Soundbar’s power cord.

2. SERVICE: Connect a USB storage device to upgrade the product’s software.

3. DIGITAL AUDIO IN (OPTICAL): Connect to the digital (optical) output of an external device.

4. HDMI: Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.

5. HDMI TO TV (eARC/ARC): Connect to the HDMI jack on a TV.

Note:

– When disconnecting the power cord from a wall outlet, pull the plug. Do not pull the cable.

– Do not connect this unit or other components to an AC outlet until all connections between components are complete.

Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position.

Power: Turns the Soundbar on and off.

– Auto Power Down Function: The unit turns off automatically in TV ARC or eARC, HDMI, Wi-Fi, BT, D.IN mode if there is no audio signal for 18 minutes.

Source: Press to select a source connected to the Soundbar.

– Voice Feedback On/Off: Press and hold the (Source) button for 5 seconds while the Soundbar is off (Standby mode) to turn Voice Feedback on (“AUI ON”) or off (“AUI OFF” – Default).

Bluetooth PAIR: Switch the Soundbar to Bluetooth pairing mode. Press the button and wait for the “BT PAIRING” screen to connect a new Bluetooth device.

Mute: Press the (Mute) button to mute the sound. Press again to unmute.

SOUND MODE: Press to select an audio mode:

– Standard: Outputs the original sound.

– Surround: Provides a wider sound field.

– Game Pro: Provides stereoscopic sound for gaming.

– Adaptive Sound: Analyzes content in real time and optimizes the sound field.

CH LEVEL: Adjust the volume of each speaker (Center, Side, Wide, Front Top, Rear, Rear Top level).

– Select the desired level (Center, Side, Wide, Front Top) and use Up/Down buttons to adjust between -6 to +6.

– If Surround Speakers are connected, select Rear level or Rear top level and use Up/Down buttons to adjust within a -6 to +6 range.

– CH LEVEL specifications may differ by model.

Sound Control: Press to set audio functions like SpaceFit Sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual, Private Rear Sound, and Sound Grouping. Use Up/Down buttons to adjust the selected item.

Play / Pause: Press to play or pause music.

Up/Down/Left/Right:

– Music Skip: Press Right for next file, Left for previous file.

– ID SET: While powered off, press and hold the Up button for 5 seconds to perform ID SET for Subwoofer/Surround Speaker reconnection.

Info: Press to display information about the active function or codec. In BT mode, shows connected device or “BT ready”.

WOOFER LEVEL: Push the button up or down to adjust the woofer (bass) level.

VOLUME: Push the button up or down to adjust the volume.

– Mute: Press the VOL button to mute/unmute.

TONE CONTROL: Press to adjust treble or bass volume (enabled in modes other than Standard).

– Select TREBLE or BASS and use Up/Down buttons to adjust between -6 to +6.

– Changing bass level also adjusts the woofer level.

Active Voice Amplifier (AVA): Analyzes external noise in real time to keep voice audio clear. (Not supported by HW-Q700D).

SpaceFit Sound: Analyzes listening space for optimal sound (Not supported by HW-Q700D).

Voice enhance mode: Enhances dialogue in movies and TV.

Night mode: Optimizes for nighttime viewing with lower volume but clear dialogue.

Sound Grouping: Plays entire sound from both the main unit and Surround Speakers, ideal for large groups/spaces. (Activated when Surround Speakers are connected; sound differences between modes are nullified).

Private Rear Sound: Sets sound to come out only from the Surround Speakers. (Soundbar main unit and Subwoofer are muted; sound differences between modes are nullified; function turns off with power or lost connection).

Sync: Adjust audio delay (0-300ms) using Up/Down buttons if video and audio are unsynchronized (supported for some functions).

Surround speaker mode: (HW-Q930D only) Settings available.

Virtual Speaker function: Can be turned ON/OFF using Up/Down buttons.

7 Band EQ: Press and hold (Sound Control) for 5 seconds. Use Left/Right to select frequency (150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, 10kHz) and Up/Down to adjust (-6 to +6). (Sound mode must be Standard).

Note: The Surround Speakers will not produce sounds for 2 channel output while Standard mode is in use. To enable sound for the Surround Speakers, change the effect mode to Surround.

This function allows you to control the Soundbar volume with your TV’s IR remote control (Bluetooth remotes not supported).

Prerequisites:

– Set the TV speaker to External Speaker.

– Supported TV manufacturers: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA.

Steps:

1. Turn Off the Soundbar.

2. Push up and hold the WOOFER button on the Soundbar remote control for 5 seconds.

3. Each time you push and hold the WOOFER button up for 5 seconds, the mode cycles:

– “OFF-TV REMOTE” (Default): Disables TV remote control.

– “SAMSUNG-TV REMOTE”: Enables a Samsung TV’s IR remote control.

– “ALL-TV REMOTE”: Enables a third-party TV’s IR remote control.

Connect the power cords in the following order:

1. Connect the Power cord to the Subwoofer.

2. Connect the power cord to the Left and Right Surround Speakers (if applicable).

3. Connect the Power cord to the Soundbar main unit.

4. Connect the power cords for the Soundbar, Subwoofer, and Surround Speakers to electrical outlets.

The Subwoofer and Surround Speakers will automatically connect when the Soundbar is turned on (LINK LED on Subwoofer/Surrounds turns solid blue).

Notes:

– Connect Subwoofer and Surround Speaker power before the Soundbar.

– If you unplug and reconnect the power cord while the product is on, the Soundbar turns on automatically.

– Surround speaker system is supported by applicable models only.

Place the Soundbar centered below the TV. Place the Subwoofer nearby, ideally on the floor. Position the Left and Right Surround Speakers behind the listening position, angled inwards between 135° and 150° relative to the front center.

CAUTION:

– Keep the Subwoofer and surround speakers (which have built-in wireless antennas) away from water and moisture.

– Ensure the areas around the Subwoofer and surround speakers are clear of obstructions for optimal performance.

This mode optimizes surround sound based on speaker position. It’s available only on models with specific surround speakers.

To activate/change mode:

1. Press the (Sound Control) button on the remote.

2. Navigate to ‘Surround speaker’.

3. Use the Up/Down buttons to select ‘Front’ or ‘Rear’.

Positioning:

– Rear positioning (Default): Place surround speakers behind the listening area.

– Front positioning: Place surround speakers towards the front, facing you.

Note: The surround speaker mode defaults to rear position.

Before starting:

– Check power cables are properly connected to Soundbar, Subwoofer, and Surround Speakers.

– Ensure the Soundbar is turned off.

Steps:

1. Turn off the Soundbar main unit.

2. Press and hold the ID SET button on the rear of the Subwoofer and each Surround Speaker for at least 5 seconds. The red LED will turn off, and the blue LED (LINK) will blink fast.

3. Press and hold the Up button on the Soundbar remote control for 5 seconds.

4. “ID SET” will appear briefly on the Soundbar display, and then the Soundbar will automatically power on.

5. Check if the LINK LED on the Subwoofer and Surround Speakers is solid blue. This indicates a successful connection.

Note: If you need to reset the connection module (Tx Module Reset):

1. Turn off the soundbar.

2. Press and hold the Left button on the remote control for 5 seconds.

3. Follow the manual connection steps above.

Notes:

– If the main unit is powered off, the Subwoofer enters stand-by mode (STANDBY LED turns red after blinking blue).

– Interference may occur if devices using the same frequency are near the Soundbar.

– Max wireless transmission distance is ~10m, varying by environment. Steel-concrete/metallic walls may block the signal.

– Surround speaker system is supported by applicable models only.

CAUTION:

– Keep units away from water/moisture.

– Ensure clear areas around Subwoofer/Surrounds for optimal performance.

– Do not insert objects into the Subwoofer’s duct (hole).

– Do not use the Subwoofer’s duct to hang it.

CAUTION:

– If both HDMI and optical cables are connected, HDMI is prioritized.

– Ensure you connect to the TV port marked ARC or eARC.

– Use an HDMI cable certified by HDMI.org (coreless recommended, diameter < 14mm if cored).

Steps:

1. With the Soundbar and TV turned off, connect an HDMI cable from the HDMI TO TV (eARC/ARC) port on the Soundbar to the HDMI IN (ARC/eARC) port on your TV.

2. Turn on the Soundbar and TV.

3. “TV ARC” (or “TV eARC” if connecting to an eARC port) should appear on the Soundbar display, and TV sound will play through the Soundbar.

– If no sound or message, press the (Multi Function) / (Source) button on the Soundbar or the (Source) button on the remote to select “TV ARC” mode.

– For eARC, ensure the eARC function is enabled in the TV’s settings menu (e.g., Samsung TV: Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

– If “TV ARC” doesn’t appear, check the cable connection.

– Use the TV remote’s volume buttons to control the Soundbar volume.

Notes:

– This connection transmits digital video and audio, eliminating the need for a separate optical cable.

– ARC/eARC supports Dolby Atmos® (ensure content supports it).

– If broadcast audio is Dolby Digital and TV’s “Digital Output Audio Format” is PCM, change it to Dolby Digital for better quality (menu wording may vary).

Pre-connection Checklist:

– HDMI signal is received first if both HDMI and optical cables are connected.

– If the optical cable terminals have covers, remove them.

Steps:

1. With the TV and Soundbar turned off, connect an optical cable (not supplied) from the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar to the OPTICAL OUT port on the TV.

2. Turn on the Soundbar and TV.

3. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.

4. The TV sound will output from the Soundbar.

Initial Connection:

1. Enter Bluetooth pairing mode on the Soundbar:

– Press the PAIR button on the remote control, OR

– Press the (Multi Function) / (Source) button on the top panel, select “BT”. It will change to “BT PAIRING” or “BT READY”. If “BT READY” appears, press and hold the (Mic On/Off) / (Source) button on the top panel for over 5 seconds until “BT PAIRING” displays.

2. On your Samsung TV, go to the Bluetooth speaker list (e.g., Home → Menu → Settings → All Settings → Sound → Sound Output → Bluetooth Speaker List).

3. Select “Soundbar Q-Series” from the list. Choose the message indicating “Need Pairing” or “Paired” to establish the connection.

4. Once connected, “[TV Name] → BT” appears on the Soundbar display, and you can hear TV sound.

Reconnecting:

– After the first connection, use the “BT READY” mode to reconnect.

If the device fails to connect:

– If “Soundbar Q-Series” already exists in the TV’s speaker list, delete it.

– Repeat steps 1 through 3.

Disconnecting:

– Press the (Multi Function) / (Source) button on the Soundbar or the (Source) button on the remote to select any mode other than “BT”. Disconnection may take time as the TV needs to respond.

Notes:

– Only one Samsung TV at a time.

– Check your TV specifications to ensure Bluetooth support.

BT READY: In this mode, you can reconnect a previously connected Samsung TV or mobile device.

BT PAIRING: In this mode, you can connect a new device to the Soundbar. (Activate by pressing the PAIR button on the remote or pressing and holding the (Mic On/Off) / (Source) button on the top panel for over 5 seconds while in “BT” mode).

Place device within 1m for pairing.

If prompted for a PIN code, enter <0000>.

Soundbar auto-offs after 18 minutes in Ready state.

Search/connection issues may occur with strong electrical fields, multiple paired devices, or if the device is off/malfunctioning.

Keep away from devices generating electromagnetic waves (microwaves, wireless LAN).

Supports SBC data (44.1kHz, 48kHz).

Connect only to A2DP (AV) compatible devices.

Keep devices close; sound quality degrades with distance.

Connection may break if out of range or in poor reception areas.

Noise/malfunction may occur if body contacts transceiver, obstacles (walls) exist, or due to interference from medical equipment, microwaves, wireless LANs.

Cannot pair with other Bluetooth devices while Bluetooth option is active.

Wireless operation may cause electrical interference.

To activate/deactivate Bluetooth connection: Press the TONE CONTROL button on the remote for 30 seconds.

Pre-connection Checklist:

– Wi-Fi connection is available only on Samsung TVs.

– Ensure your wireless router (Wi-Fi) is on and the TV is connected to it.

– TV and Soundbar must be on the same wireless network (Wi-Fi).

– Cannot establish Wi-Fi connection if router uses a DFS channel (contact ISP).

– TV menus may differ by year; refer to TV manual.

– Connect the Soundbar to the wireless router first (see Method 2: Connecting via Wi-Fi (Wireless Network) for mobile device connection).

Steps:

1. Ensure Soundbar is connected to your Wi-Fi network (usually done via SmartThings app).

2. Change the TV’s audio output source to the Soundbar:

– For Samsung TVs (2017 or later): Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar Q-Series (Wi-Fi).

Notes:

– Wi-Fi Dolby Atmos is available on some Samsung TVs and Soundbar models.

– The Soundbar will restart automatically if you turn Wi-Fi on/off.

– To activate/deactivate Wi-Fi connection: Press the CH LEVEL button on the remote control for 30 seconds.

When connected to a compatible Samsung TV, Q-Symphony plays sound simultaneously through both the Soundbar and the TV speakers for a richer, more three-dimensional surround effect.

When connected, the “Q-Symphony” option appears in the TV’s Sound Output menu (Settings → All Settings → Sound → Sound Output).

Supported Connections: HDMI Cable, Optical Cable (not supplied), or Wi-Fi.

Notes:

– Operates according to the codec supported by the TV.

– Message displayed may differ by TV model.

– Ensure TV and Soundbar are connected to the same wireless router/frequency for Wi-Fi connection.

– Function available on some Samsung TVs and Soundbar models.

SpaceFit Sound analyzes your listening space using the Soundbar’s microphone to provide optimized sound. (Not supported by HW-Q700D model, which only supports Method 2).

Method 1: Connecting via Soundbar

1. Press the (Sound Control) button on the remote. “SPACEFIT SOUND OFF” appears.

2. Press the Up button on the remote. “ON” appears, enabling SpaceFit Sound.

3. Press the Down button to turn it “OFF”.

– Available in all Sound modes.

Method 2: Connecting via TV

1. On your compatible Samsung TV menu, enable Adaptive Sound+ (Home → Menu → Settings → All Settings → General → Intelligent Mode Settings → Adaptive Sound+).

2. The Soundbar’s sound mode will automatically change to Adaptive Sound+.

Note: This function works when the Soundbar connects to some Samsung TVs.

Pre-connection Checklist:

– If device has Secondary Audio option, set it to Off.

– Ensure content supports Dolby Atmos® / DTS:X.

Steps:

1. Connect an HDMI cable from the HDMI OUT port of the external device to the HDMI port on the bottom of the Soundbar.

2. Connect an HDMI cable (supplied) from the HDMI TO TV (eARC/ARC) port on the Soundbar to the HDMI IN (ARC/eARC) port on your TV.

3. Turn on the Soundbar, TV, and the external device.

4. Press the (Multi Function) / (Source) button on the Soundbar or the (Source) button on the remote to select “HDMI” mode.

5. The Soundbar display will show “HDMI”, and sound from the external device will play.

Notes:

– If input is Dolby Atmos® / DTS:X, refer to “Output specifications for the different sound effect modes”.

– “DOLBY ATMOS” or “DTS:X” will appear on the display when activated.

– Configure audio output on your BD player/device: Open audio output options in the settings menu, ensure “No Encoding” is selected for Bitstream (e.g., Samsung BD Player: Home Menu → Sound → Digital Output → Bitstream (unprocessed)).

Supported UHD Signals Specification (3840 x 2160p):

(O: Supported, -: Not Supported)

– Supported specification may vary depending on the connected external device or usage conditions.

Steps:

1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) port on the Soundbar main unit to the OPTICAL OUT port on the external device (e.g., BD/DVD player, set-top box, game console).

2. Turn on the Soundbar and the external device.

3. Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to select the “D.IN” mode.

4. Your Soundbar will play sounds from the external device.

Initial Connection:

1. Ensure the mobile device is within 1m.

2. Enter Bluetooth pairing mode on the Soundbar:

– Press the PAIR button on the remote, OR

– Press the (Multi Function) / (Source) button on the top panel, select “BT”. It changes to “BT PAIRING” or “BT READY”. If “BT READY”, press and hold the (Mic On/Off) / (Source) button on the top panel for >5 seconds until “BT PAIRING” displays.

3. On your mobile device, search for Bluetooth devices and select “Soundbar Q-Series” from the list.

4. Once connected, “[Mobile Device Name] → BT” appears on the Soundbar display.

5. Play music files from the connected device through the Soundbar.

Reconnecting:

– After the first connection, use the “BT READY” mode to reconnect.

If device fails to connect:

– If “Soundbar Q-Series” exists in the device’s speaker list, delete it.

– Repeat steps 1 and 2 of Initial Connection.

Difference between BT READY and BT PAIRING:

– BT READY: Reconnect previously connected devices.

– BT PAIRING: Connect a new device. (Activate via PAIR button or hold (Mic On/Off) / (Source) button >5 sec in BT mode).

From the Soundbar:

– Press the (Multi Function) / (Source) button on the top panel or the (Source) button on the remote to switch the mode away from “BT”.

– The Soundbar will display “BT DISCONNECTED” on the front display.

From the Bluetooth Device:

– Disconnect the Soundbar using the Bluetooth device’s own menu/settings. Refer to the device’s user manual.

– The Soundbar will be disconnected.

Note: Disconnecting takes time as the device must receive a response. Disconnection time may vary.

Initial Connection:

1. Install and launch the SmartThings app on your mobile device.

2. Follow the on-screen instructions in the app to add the Soundbar.

– An automatic pop-up may appear to add the device. If not, press “+” on the Home screen to add it manually.

– App illustrations may vary.

To change Wi-Fi connection:

1. Launch the SmartThings app.

2. Tap the Soundbar’s card, then tap the (:) icon.

3. Go to Device Settings > Network Status > Change Wi-Fi network, and follow instructions.

Requirements:

– Add your Soundbar to the SmartThings app.

– Connect at least two compatible Samsung Sound devices (2024 or later models supporting Wi-Fi) to the same Wi-Fi network at 5 GHz.

– TV sound is not supported.

Configuring Group Play:

1. Run the SmartThings app.

2. Ensure the Soundbar is added via Wi-Fi connection steps.

3. Tap the Soundbar’s card.

4. Tap Create Group under the audio device icon (button only appears in Wi-Fi mode).

– If Soundbar is playing TV sound, the TV connection will disconnect.

5. Enable Group Play.

6. Select desired devices (max 4) from the list and tap Apply.

– Audio outputs through the host device only.

– A device switching to a different source is automatically removed.

– Connecting the host device to a TV deletes the group.

Disabling Group Play:

1. Tap the audio device’s card.

2. Tap Edit Group under the audio device icon.

3. Disable Group Play.

– To disable an individual device, uncheck it from the list and tap Apply.

Requirements:

– Register the Soundbar with the Samsung SmartThings app and agree to terms.

– Ensure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device (iPhone®, iPad®, or Mac® with latest iOS, iPadOS, or macOS recommended).

Steps:

1. Open an AirPlay-supported app or Control Center on your Apple device.

2. Select the AirPlay icon.

3. Choose your Samsung Soundbar from the list of available devices to play audio.

Note: Feature may not be available in some countries.

Requirements:

– Compatible Samsung mobile device with Android 8.1 or later.

– SmartThings app updated to the latest version.

Setting up Tap Sound function:

1. On mobile device, run SmartThings app.

2. Select (Menu → Settings).

3. Set “Tap View, Tap Sound” to On.

Using Tap Sound:

1. Ensure Tap Sound function is turned on your mobile device (see setup above).

2. Gently tap the top of the Soundbar with your mobile device.

3. Select “Start now” in the message window that appears on your mobile device.

4. A Bluetooth connection is established, and sound from your mobile device plays through the Soundbar.

Notes:

– Function may not be supported depending on the mobile device.

– Avoid tapping sharp corners; cover mobile device with a case if possible.

– Tap lightly on the wide area on the upper portion of the Soundbar.

– Does not work when mobile device is in power-saving mode.

– May not work near devices causing radio interference; ensure sufficient distance.

Install on a vertical wall only.

Avoid high temperature or humidity locations.

Verify wall strength; reinforce if necessary or choose another location.

Use fixing screws/anchors appropriate for your wall type (plaster board, iron board, wood, etc.). Fix into wall studs if possible.

Use wall mounting screws: Diameter M5, Length 35 mm or longer.

Connect cables to external devices before mounting.

Ensure the Soundbar is turned off and unplugged before installation to prevent electric shock.

Components needed: Wall Mount Guide, 2x Holder-Screw, 2x Screw (M4 x L10), 2x Bracket-Wall Mount, Wall mounting screws (M5, 35mm+, not supplied), Anchors/mollies (if needed, not supplied).

Steps:

1. Place the Wall Mount Guide against the wall surface, ensuring it is level. If mounting below a wall-mounted TV, position the Soundbar at least 5 cm below the TV.

2. Align the Guide’s Center Line with the center of your installation area (or TV center). Fix the Guide to the wall with tape.

3. Mark the wall through the center of the A-TYPE images on the Guide using a pen tip or pencil. Remove the Guide.

4. Drill holes at the marked positions using an appropriate drill bit. If not drilling into studs, insert suitable anchors/mollies.

5. Insert a wall mounting screw (not supplied) through each Holder-Screw, then screw them firmly into the wall holes/anchors.

6. Attach the 2 Bracket-Wall Mounts to the bottom of the Soundbar using the 2 Screws (M4 x L10). Ensure the hanger part of the brackets points towards the rear of the Soundbar.

7. Hang the Soundbar with attached brackets onto the Holder-Screws on the wall. Slide the Soundbar down slightly so the Bracket-Wall Mounts rest securely on the Holder-Screws.

Wall mounts must be purchased separately (not sold by Samsung Electronics).

Notes:

– Wall mounts must support more than 8.0 kg.

– Hole size required: 1/4 – 20 UNC threaded insert.

– Standard Screw: 6.35 mm Ø, 1.27mm Pitch, 18 mm long.

– Quantity: Left 1 EA / Right 1 EA.

Precautions:

– Check wall strength before installation; reinforce if needed.

– Samsung is not liable for damage due to improper installation.

– Do not install speakers sideways or upside down.

Component needed: 4x Rubber-Foot.

Steps:

1. Attach the 4 Rubber-Feet to the bottom surface of the Soundbar.

2. Carefully place the Soundbar on the TV stand, aligning the center of the Soundbar with the center of the TV.

3. Ensure the Rubber-Feet do not lie outside the edges of the TV stand.

4. Position the microphones (applicable models only) at the front of the stand, ensuring they are not obstructed and are at least 2 cm away from the TV’s panel to avoid interfering with voice recognition.

Note:

– Place on a flat, solid surface.

– Insufficient gap from TV may cause voice recognition/acoustic issues.

– Illustration may differ from your model.

– Microphone function not supported by HW-Q700D.

Software updates occur automatically when the Soundbar is connected to the Internet, even if turned off.

Requirements:

– Soundbar must be connected to the Internet.

Notes:

– The Wi-Fi connection terminates if the power cord is disconnected or power is cut off.

– If power is restored, turn on the Soundbar and reconnect it to the Internet for Auto Update to resume.

Steps:

1. Go to the Samsung Electronics website (www.samsung.com), search for your model name under customer support.

2. Download the upgrade file (USB type). Refer to the Upgrade Guide for more details.

3. Unzip the downloaded file to create a folder containing the firmware.

4. Copy this folder onto a USB drive.

5. Connect the USB drive to the SERVICE port on the bottom of the Soundbar.

6. Turn on the Soundbar. The update process will start within 3 minutes, displaying “UPDATE”.

Important:

– Do not turn off the Soundbar or remove the USB during the update.

– If “UPDATE” doesn’t appear, remove the power cord, reconnect it, and try again.

– No update occurs if the latest version is already installed.

– Update may not be supported depending on the USB drive type.

For information on security updates provided to protect your device and personal information, visit https://security.samsungtv.com.

Note: The website supports only some languages.

1. With the Soundbar turned on, press and hold the – and + (Volume) buttons on the top panel simultaneously for at least 5 seconds.

2. “INIT” will appear on the display.

3. The Soundbar is initialized, resetting all settings to their defaults.

CAUTION: Perform initialization only when necessary, as all settings will be lost.

Check if the power cord is correctly inserted into the outlet and the Soundbar.

Remove the power cord, re-insert it, and try again.

Power cycle any connected external device and try again.

If there is no signal for a certain period (18 minutes), the Soundbar turns off automatically (Auto Power Down). Turn the power back on.

Point the remote directly at the Soundbar.

Replace the batteries with new ones (2x AAA).

The microphone is turned off.

Turn on the microphone using the (Mic On/Off) button on the top panel.

Check if the Soundbar volume is too low or muted. Adjust the volume.

Adjust the volume of any connected external device (STB, Bluetooth device, mobile device, etc.).

Ensure the TV’s sound output is set to the Soundbar (e.g., Samsung TV: Home → Menu → Settings → All Settings → Sound → Sound Output → Select Soundbar).

Check cable connections to the Soundbar. Remove and reconnect cables securely.

Remove the power cord completely, reconnect, and turn the power on.

Initialize the product and try again.

Check if the LINK LED indicator on the rear of the Subwoofer and Surround Speakers is solid blue. If it’s blinking blue or red, they are not connected.

Try manually reconnecting the Soundbar, Subwoofer, and Surround Speakers using the ID SET procedure.

Ensure there are no obstacles between the Soundbar and the Subwoofer/Surround Speakers. Move them closer if needed.

Move away other devices sending radio frequency signals (like microwaves, wireless routers) that might interfere.

Remove and reconnect the power plug for the Soundbar, Subwoofer, and speakers.

Remove any objects between the Soundbar and Subwoofer/Surround speaker.

Move the Subwoofer and Surround Speaker closer to the Soundbar.

Move the Soundbar away from devices that cause radio interference (e.g., wireless router).

If connected wirelessly, try changing the TV network connection status from wireless to wired.

The original volume of the content might be low. Try adjusting the Subwoofer level using the WOOFER LEVEL button on the remote.

Bring the Subwoofer speaker closer to your listening position.

Check if the HDMI cable is properly connected to the ARC/eARC terminal on both the TV and Soundbar.

Connection might fail due to a connected external device (set-top box, game console). Try connecting the Soundbar directly to the TV’s ARC/eARC port.

Ensure HDMI-CEC (Anynet+ on Samsung TVs) is activated in the TV menu (e.g., Samsung TV: Settings → All Settings → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON).

For eARC connection, ensure the eARC function is enabled in the TV menu (e.g., Samsung TV: Settings → All Settings → Sound → Expert Settings → HDMI-eARC Mode (Auto)).

The input signal might be incompatible. Change the TV’s audio output format to PCM or Dolby Digital (e.g., Samsung TV: Settings → All Settings → Sound → Expert Settings → Digital Output Audio Format).

When connecting a new device, ensure the Soundbar is in “BT PAIRING” mode. (Press PAIR on remote or hold (Mic On/Off) / (Source) button on Soundbar body for 5+ seconds).

If the Soundbar is already connected to another device, disconnect that device first.

Remove the Soundbar (“Soundbar Q-Series”) from the Bluetooth speaker list on the device you want to connect, then try pairing again.

TV auto connection might be disabled. While in “BT READY” mode, press and hold the Left button on the remote for 5 seconds to select ON-TV CONNECT. If OFF-TV CONNECT shows, repeat to switch.

Remove and reconnect the power plug, then try again.

Initialize the product and try again.

Move devices like microwaves or wireless routers away from the Soundbar as they can cause interference.

If the connected device is too far from the Soundbar, move it closer.

Sound may drop out if your body contacts the Bluetooth transceiver or if the product is installed on metal furniture. Check the installation environment.

Check if your wireless router is turned on.

Turn the router off, then back on, and try connecting again.

If the wireless signal is too weak, the Soundbar won’t connect. Try moving the router closer or removing obstacles between the router and Soundbar.

If your wireless router is new, you’ll need to reconfigure the speaker’s network settings (via SmartThings app).

The Soundbar does not support Wi-Fi 6.

If you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. Turn off the TV first before turning off the Soundbar, or ensure the Soundbar remains on.

The AVA function will not be available when the microphone is turned off. Turn the microphone on using the (Mic On/Off) button.

If you connect a mobile device to the Soundbar while it’s connected to the TV, the Soundbar will output sound from the mobile device, keeping the TV connection active but silent. Disconnect the mobile device, and the TV sound should resume through the Soundbar.

Ensure you have registered the device with the Samsung SmartThings app and agreed to its terms.

AirPlay won’t operate if you delete the Soundbar from the SmartThings app.

Make sure the Soundbar and the Apple device are connected to the same Wi-Fi network.

The Soundbar is compatible with AirPlay on iOS 13.4 or later.

Check if the audio devices are compatible models (released year 2024 or later).

Check if the host device is connected to a Wi-Fi network as the source.

Ensure all audio devices participating in the group are connected to the same Wi-Fi network (specifically at 5 GHz).